LibQUAL Lite by HC120617024437

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									  Library Assessment Conference:
Building Effective, Sustainable, Practical Assessment
                      August 5, 2008

    LibQUAL+ Lite: A New Model for Conducting Service
    Quality Assessments That Both Minimizes Demands
         on Users and Maximizes Response Rates

                       Presented by
                      Colleen Cook
                     Martha Kyrillidou
                     Bruce Thompson
           LibQUAL® Lite
•   The measurement strategy we are about
    to describe, used in 'LibQUAL+ Lite,'
    could be used in ANY Web localsurvey
    with more than a few questions, to:

(a) maximize response rate and
(b) minimize burdens on respondents.
            LibQUAL+® Lite
LibQUAL+® Lite is a survey methodology in which
  (a) ALL users answer a few, selected survey
  questions, but (b) the remaining survey
  questions are answered ONLY by a randomly-
  selected subsample of the users. Thus, (a) data
  are collected on ALL QUESTIONS, but (b)
  each user answers FEWER QUESTIONS,
  thus shortening the required response time!!!
                 LibQUAL+® Lite
                             Person
Item                  Bob   Mary Bill   Sue   Ted

Service Affect #1      X    X      X    X     X
Info Control #1        X    X      X    X     X
Service Affect #2           X           X
Library as Place #1    X    X      X    X     X
Service Affect #3      X    X
Info Control #2                         X     X
Library as Place #2                X    X
Median Completion Times in Seconds
Across Administration Formats

_______________________________________________________
                        Institution
Format       433     3    107       5 TOTAL
_______________________________________________________
Long Form 456.5 501.0 458.0 470.0      470.5
"Lite" Form 276.0 300.0 290.0 291.5    285.0
_______________________________________________________
Percentages of Participants Who (a) Completed the Survey
and (b) Met Inclusion Criteria Across Institutions
and Administration Formats

_____________________________________________________ ___
                             Institution
Format        433       3      107       5     TOTAL
______________________________________________________ __
Long Form   56.18% 35.26% 61.40% 51.07%        49.18%
"Lite" Form 66.08% 51.44% 73.57% 60.54%         62.91%
_______________________________________________________ _
 Participate in Beta during Fall
              2008


NO FEE!

Contact: libqual@arl.org

								
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