Installing and Using Connected DataProtector
Columbia University’s PC Backup Service will provide desktop backup service to schools and
departments on the Morningside Campus as one component of the campus-wide effort to
enhance the level of security for computer systems and data at Columbia University.
The backup software, Connected DataProtector (CDP), will enable you to back up and retrieve
individual files, folders, or your complete hard drive. It is both powerful and easy to use.
Installing the CDP Agent
To use CDP, you will need the following minimum system configuration:
Pentium processor running Windows 98, Me, 2000, and or XP
32MB of RAM (on Windows 98)
64MB of RAM (on Windows Me, 2000, or XP)
Valid Columbia University UNI and password
Dialup or Ethernet Connection
A updated web browser such as Internet Explorer, or Netscape.
Before you Begin
On your initial backup, CDP will back up your entire system. Therefore, your first backup will
take several hours, depending on your connection and when you run the backup. You can
continue to use your computer, but you should allow enough time for the first backup to
complete. Subsequent backups, however, will take much less time to run since CDP will back
up only those files you’ve added or changed since the last backup. It is recommended that you
perform this backup during off-hours.
Before you run your initial backup, perform the following:
Run Windows Update to ensure your computer is up-to-date on all operating system
updates. Be sure to run the Update until there are no more Critical Updates available.
Perform a full virus scan of your entire hard drive using up-to-date virus definitions to
ensure your system is free of viruses.
If you have questions about either of these two operations, you should speak to your
departmental IT support center.
Installing Connected DataProtector
Close all open applications.
From http://www.columbia.edu/acis/software/connected/ and select your department’s agent
download Save As window, save the executable file to your desktop, and then click Save.
Open the file by double-clicking the .exe file icon. The Install window is displayed.
Click Install to start the installation
Click Run in the Agent Setup window.
In the Welcome to Registration window,
make sure Register a new account option
is selected, and then click Next.
Click Next to start the Registration
In the Name and Address window, enter
your contact information.
If you use a personal firewall on your
computer, you should accept the default
settings, and click Next.
Click Finish to complete the registration.
Click Print Account Information to print
out a hard copy record of your
The printout contains the contact
information you entered, your
registration number, encryption key, and
instructions to re-establish your account.
You will need this information to recover
your system. Click Next.
The Schedule window is displayed. Here
you specify when you want to perform
backups. You can accept the default
recommendations or specifically select
your own backup schedule. Click Next.
Select Back up my entire disk and then
Click Finish to end the installation of the
backup agent and begin the scanning of
your hard drive to determine what files
will be backed up. The scan may take a
few minutes if you have a large hard
When CDP has completed scanning your
system, you will see a list of the files CDP
will back up. There will be a green check
indicating which files will be included in
the backup set. You should review these
these selections to ensure they reflectthe
files you wish to backup .
It is recommended that you set an account
password on your Connected account. In
conjunction with your encryption key, this
will provide you with the greatest level of
Initiate Connected DataProtected and set
an account password by going to Options
-> Security and selecting Change Account
Password. You will need this password
before you initiate any restores.
Using Connected DataProtector
Click Backup Now to start your first
backup. The Transfer Status Window
shows the progress of your backup
session. Click Details to see which files
and directories are currently being backed
up, the total space that has currently been
backed up, and the elapsed time of the
Note: The first time you backup all the
files are transmitted in their entirety. Your
first backup will be large and may take a
long time. You should schedule this for
When the backup has completed, a confirmation window will be displayed, showing the time
that the backup completed as well as the date of the next scheduled backup.
Note: You may run backups at any time (manual backups), even if you’ve set up CDP to run
automatic backups at other times.
Start CDP and select the Backup View tab. CDP will scan your hard drive and automatically
select files to be backed up. CDP will backup files based on pre-set rules as well as
modification and creation dates. Select Explore to pick files to give you an Explorer style list,
allowing you examine your complete set and select files for backup.
Retrieving files is very much like performing backups. You can choose to retrieve all files,
selected files, or even a single file. You can also save your retrieved files to the original folder
on your hard drive, or you can save them to another folder. By default, CDP retrieves the most
recent version of a file, but you can retrieve older versions of backed up files (see the CDP help
documentation for information on how to do this.)
There are different ways that you can retrieve files: Basic Retrieval and Heal.
Retrieving Selected Files and Folders
Click the Retrieve View tab. CDP lists
the files from your previous backups
and that are available to be retrieved.
Select the file(s) you want to retrieve
by clicking the file’s check box so that a
check mark appears. Each time you
select files or folders you want to
retrieve, the number of files you’ve
selected is displayed automatically in
the left pane.
Double-click a folder in the right pane (or click once on the folder in the left pane) to display its
files and subfolders. To move up one level, click this entire folder located at the top of the right
pane. If you click the check box next to this entire folder, all the files and subfolders of the
folder you’re currently in will automatically be selected for retrieval.
When you select a file or folder to be retrieved, all parent folders of that file or folder will
change from yellow to blue.
If you decide you don’t want to retrieve a file or folder you’ve previously selected, just click its
check box again to remove the check mark. If you deselect a folder, all the files in that folder
will also be deselected, and you’ll have to go into that folder and reselect any files you still
want to retrieve.
If you select an entire drive, the message
window shown here will be displayed.
Note: If you want to retrieve an entire drive
such as your C: drive, use Heal instead of
Retrieve. (See Retrieving Your Entire System
for information on how to use Heal.)
Click Retrieve Now to retrieve the selected
file. By default, CDP restores your files to
the original folders. Click Retrieve Options
if you first want to change how you want to
save retrieved files, such as if you want to
restore the selected file(s) to a different
Retrieving Your Entire System
You can recover your entire system using Heal. You may need to retrieve your entire system if
you experience a system crash or if your computer becomes infected with a virus that has
caused irrevocable harm to your system. Check with your local IT support center to make sure
you should heal your system.
CDP enables you to restore your system either to the computer on which the drive originated or
to another computer.
Note: The operating system and hardware of the computer on which you want to perform the
heal must be identical to the operating system of the original computer. This includes the
appropriate level of Windows Updates and Service Packs. So, for example, you must perform a
Heal on a computer running Windows XP if the original computer (where your files and
folders originated and from which you performed the backup) is also running Windows XP.
We strongly recommend contacting your departmental IT support before starting the Heal.
Click the Heal Wizard tab.
Note: This tab will not be available if you
have not already performed a Full System
Select to heal your system using a dial-up,
network, or Internet connection
Select the date from which you want to heal
your system. The default choice is the last
successful backup date, otherwise be sure to
select a date when you know your computer
was last working properly.
A traffic light icon appears next to each
backup date. These icons, which contain
either a green, yellow, or red traffic light,
represent the success level of the backup
performed on the respective date. In most
situations, you would select the most
successful backup (the green light).
If the backup you selected contained open
files when the backup was performed, you
will receive the message shown at right.
(CDP does not back up files that are open
during a backup session; however, CDP
retains a record of that file and attempts to
back up that file at a later time.)
Click OK to continue with the heal for the
selected date. You can select another date or
keep your current selection.
Chose whether or not to restore all files,
including data files. The default selection is
to restore only the Operating System,
application and configuration files. Then
Click Finish to confirm your selections and
start the Heal process.
Use Alt+Tab to switch to any open
application and exit them.
Click Continue or Cancel Heal once CDP
attempts to close any applications that are
Non-Bootable System Repair
If your computer is non-bootable, you can use Heal to return your system to a previous
working configuration. You should contact your departmental IT support for assistance.
Note: Heal will only work if the identical hardware and operating system is available
(including Service Packs) on the machine being repaired as was originally backed up.
Install the CDP Agent (your IT administrator can make this available to you). Select Restore
and This is a current account. You will need your Data Encryption Key and your Account
Password. If you do not have this key, your IT administrator can provide it to you.
Start CDP, Click,the Heal Wizard tab and then click Start Heal Wizard and follow the retrieval
directions outlined in the section above.
Viewing the Log
The log file contains a listing of each activity you’ve conducted with CDP. It contains listings
for registration, password changes, backups and retrievals. You can also view the details of any
listing. For example, you can view the details of a backup to find out which files were backed
up and if any files could not be backed up.
Click the Log tab to display the list
of log entries.
Select an entry and then click View
The summary of the log entry
displayed at the bottom of the Log
If you need assistance with Connected DataProtector, you can contact either your departmental
IT person (if your department has an IT group) or the Computing Support Center.
For Further Information
To learn more about using Connected Data Protector:
Refer to Using the PC Backup Service
Refer to Connected Corporation’s online help. To access the online help, select Contents
and Index from the Help menu. A list of topics will be displayed in the left pane. You can
also search for topics by keyword.