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					               Central Collections Unit (CCU)
         Debt Collection Information System (DCIS)


ATTACHMENT I.1 –FUNCTIONAL AND TECHNICAL REQUIREMENTS

                          Version 1.2
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS

                                                                                                 Table of Contents

SECTION 1            INSTRUCTIONS ............................................................................................................................................................................................................... 3
SECTION 2            COLLECTIONS ................................................................................................................................................................................................................. 4
SECTION 3            LEGAL MEASURES AND THE OAG ......................................................................................................................................................................... 88
SECTION 4            ACCOUNTING .............................................................................................................................................................................................................. 164
SECTION 5            DASHBOARD, REPORTS, AND LETTERS ............................................................................................................................................................ 199
  5.1       DASHBOARD .............................................................................................................................................................................................................................. 199
  5.2       KEY PERFORMANCE INDICATORS (KPIS) ................................................................................................................................................................................... 202
  5.3       MANAGEMENT REPORTING ........................................................................................................................................................................................................ 209
  5.4       AD HOC REPORTING .................................................................................................................................................................................................................. 211
  5.5       STANDARD REPORTS .................................................................................................................................................................................................................. 212
  5.6       LETTER REPOSITORY ................................................................................................................................................................................................................. 246
SECTION 6            TECHNICAL .................................................................................................................................................................................................................. 284
  6.1       SYSTEM INTERFACES ................................................................................................................................................................................................................. 284
  6.2       CAPACITY .................................................................................................................................................................................................................................. 289
  6.3       PERFORMANCE ........................................................................................................................................................................................................................... 291
  6.4       RELIABILITY .............................................................................................................................................................................................................................. 293
  6.5       AVAILABILITY ........................................................................................................................................................................................................................... 295
  6.6       SECURITY ................................................................................................................................................................................................................................... 296
  6.7       EXTENSIBILITY........................................................................................................................................................................................................................... 303
  6.8       MAINTAINABILITY ..................................................................................................................................................................................................................... 304
  6.9       AUDITABILITY ........................................................................................................................................................................................................................... 305
  6.10      USABILITY ................................................................................................................................................................................................................................. 308
  6.11      DATA CONCURRENCY ................................................................................................................................................................................................................ 311
  6.12      DATA RETENTION ...................................................................................................................................................................................................................... 311
  6.13      FAULT TOLERANCE .................................................................................................................................................................................................................... 313
  6.14      IMPLEMENTATION ...................................................................................................................................................................................................................... 314




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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS


SECTION 1           INSTRUCTIONS

This System Requirements Document describes the business and technical requirements for Debt Collection Information
System (DCIS).

The Offerors shall identify which features or functionality are or are not included in their core COTS package in their proposal
and how required features would be added as explained in more detail below.

For the Offerors, the input in response to functional requirements presented in its technical proposal will be evaluated to
determine the closest match to DCIS requirements “out-of-the-box.” The technical ranking of a proposed software package will
be measured in terms of the greatest compatibility with the DCIS requirements. That is, a proposed DCIS will earn higher
rankings if it is able to meet more requirements “out-of-the-box” than its competitors. Moreover, technical rankings will improve
if additional requirements can be met with third party software integrated into DCIS by the Offeror or via customization.

For the successful Offeror (the Contractor), the input in response to functional requirements in its technical proposal represents
the contractual obligation to provide a DCIS that satisfies the functional requirements to which the Offeror (Contractor) commits.

The Offeror shall use the numbering format provided in this doc`ument for ease of identification of the requirement and to add
explanatory details as necessary. The following answer key must be used when responding to the requirements reflected
herein:

Y      This feature is provided or the software can be configured to provide the required functionality for DCIS
TP     Third Party Software will be integrated into DCIS to provide the required feature and functionality
N      This feature is not provided and will not be added to DCIS.
SC     See Comment (Use this answer key code when none of the above key codes apply)

The requirements table has three columns following the requirement description. Mark the COTS column to indicate that a
requirements is satisfied completely “out-of-the-box.” Mark the Configuration column to indicate that a requirement is satisfied
through user configuration changes through an administration module without requiring code changes. Mark the
Customization column to indicate that a requirement can only be satisfied through software code changes specifically
developed for a customer.

The applicable column should be marked with an “X” in the table in subsequent sections of this attachment. In the event a
comment or further clarification of the response is necessary (SC), provide comments for the specific Req ID in the table.

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS


SECTION 2              COLLECTIONS
The Department of Budget and Management (DBM) Central Collection Unit (CCU) Collections section, the largest section
within CCU, is responsible for the collection of delinquent Accounts for the State of Maryland. Collections personnel are
responsible for locating and notifying Debtors that the CCU is now handling the Debt Account, receiving and responding to
Debtor calls, discussing with Debtors the details of money owed, and the collection of payments through various payment
methods at multiple payment locations. The Collections Section is also responsible of New Client set-up, Debt Referral, and
New Debt Account set-up. The requirements section lists the process whereby Collections uses a variety of methods and
techniques to collect on the delinquent Debt Account based on CCU business rules and State of Maryland Debt Collection
Statutes.




                                                                                                                                Customization
                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID                Category                        Requirement Description                                                                   Comments
            REQ ID



                                 The system shall have global functions which span the following
                                 modules:

                                 COL-1.1 Collection
COL-1                Global
                                 COL-1.2 Legal
                                 COL-1.3 Accounting
                                 COL-1.4 Dashboard, Reports, and Letters
                                 COL-1.5 Application Administration
COL-2       COL-1    Global      The system shall store multiple Debt Accounts.

COL-3       COL-1    Global      The system shall associate one Debtor to multiple Debt Accounts.
                                 The system shall associate at least four distinct Debtors to one Debt
COL-4       COL-1    Global
                                 Account.
                                 The system shall associate one Debt Account to multiple occurrences
COL-5       COL-1    Global
                                 of vehicle insurance lapses.


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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                Customization
                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID                Category                        Requirement Description                                                                   Comments
            REQ ID



                                 The system shall group multiple Debtors associated with a single Debt
COL-6       COL-1    Global
                                 Account.
                                 The system shall jointly search Debtor name and Debtor name
COL-7       COL-1    Global
                                 aliases.
                                 The system shall jointly search State Client name and State Client
COL-8       COL-1    Global
                                 name aliases.
COL-9       COL-1    Global      The system shall search Debt Accounts by case number.
                                 The system shall store the progress of a Debt Account through the
COL-10      COL-1    Global
                                 CCU’s lifecycle of a Debt.
                                 The system shall default the Debt Account Status Code to “active
COL-11      COL-1    Global
                                 (ACT)” when the Debt is initially referred to the CCU.
                                 The system shall store the progress of a Debt Account through Debt
COL-12      COL-1    Global      Account Status Codes (as defined in Attachment L - Abbreviations and
                                 Definitions).
                                 The system shall trigger workflow processes based on the Debt
COL-13      COL-1    Global      Account Status Code. Workflow processes are defined later in the
                                 requirements.
                                 The system shall allow the authorized user to look up Debt Account
COL-14      COL-1    Global
                                 Status Codes in the look-up table.
                                 The system shall allow the authorized user to update Debt Account
COL-15      COL-1    Global
                                 Status Codes in the look-up table.
                                 The system shall allow an authorized user the ability to enter a
                                 collection fee percentage at the Debt Account level which is used to
COL-16      COL-1    Global
                                 calculate the amount of dollars the CCU will charge over and above
                                 the principal debt amount.
                                 The system shall allow an authorized user the ability to enter a
COL-17      COL-1    Global
                                 collection fee percentage range from zero (0) to 20% per the current

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                         Requirement Description                                                                   Comments
            REQ ID



                                 statute.

                                 The system shall store a collection fee percentage at the Debt
COL-18      COL-1    Global
                                 Account level.
                                 The system shall calculate the collection fee based on the collection
COL-19      COL-1    Global
                                 fee percentage indicated in the State Client profile.
                                 The system shall maintain the history of SSNs and FEINs on a
COL-20      COL-1    Global      Debtor’s Account, storing any error activity (as – on occasion – State
                                 Clients provide incorrect data).
                                 The system shall store the unique payment location identifier for each
COL-21      COL-1    Global
                                 payment made.
                                 The system shall pre-populate and store the payment location
                                 identifier as the following:
                                 COL-22.1 Satellite Office
                                 COL-22.2 Interactive Voice Response (IVR)
            COL-                 COL-22.3 kiosk
COL-22               Global
            20                   COL-22.4 mail
                                 COL-22.5 Private Collection Agency (PCA)
                                 COL-22.6 Web
                                 COL-22.7 State Client
                                 COL-22.8 lockbox
            COL-                 The system shall pre-populate the payment location identifier as
COL-23               Global
            20                   Satellite Office for payments made through the Cashiering module.
            COL-                 The system shall assign each Satellite Office location with a unique
COL-24               Global
            20                   payment location identifier.
            COL-                 The system shall pre-populate the payment location identifier as IVR
COL-25               Global
            20                   for payments made through the IVR system.


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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                        Requirement Description                                                                    Comments
            REQ ID



            COL-                 The system shall pre-populate the payment location identifier as kiosk
COL-26               Global
            20                   for payments made through a kiosk.
            COL-                 The system shall assign each kiosk with a unique payment location
COL-27               Global
            20                   identifier.
            COL-                 The system shall pre-populate the payment location identifier as mail
COL-28               Global
            20                   for payments received from the mail.
            COL-                 The system shall pre-populate the payment location identifier as PCA
COL-29               Global
            20                   for payments received from the PCA.
            COL-                 The system shall pre-populate the payment location identifier as Web
COL-30               Global
            20                   for payments made through the Debtor Web Interface.
            COL-                 The system shall pre-populate the payment location as lockbox for
COL-31               Global
            20                   payments made to the CCU’s lockbox.
                                 The system shall store the unique payment type for each payment
COL-32      COL-1    Global
                                 made.
                                 The system shall pre-populate and store the payment type as the
                                 following:
                                 COL-33.1 cash
                                 COL-33.2 check
                                 COL-33.3 credit card
                                 COL-33.4 money order
                                 COL-33.5 other negotiable instruments
COL-33      COL-1    Global
                                 COL-33.6 Federal Tax Intercept Program (FTIP)
                                 COL-33.7 Treasury Offset Program (TOP)
                                 COL-33.8 Tax Refund Intercept Program (TRIP)
                                 COL-33.9 Liability Offset
                                 COL-33.10 Central Payroll Offset (CPO)
                                 COL-33.11 Maryland State Lottery
                                 COL-33.12 Unclaimed Property

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                               Customization
                                                                                                               Configuration
            Parent




                                                                                                        COTS
REQ ID                Category                         Requirement Description                                                                 Comments
            REQ ID



                                 COL-33.13 Garnishment
                                 The system shall be able to print any data entry screen in a legible
COL-34      COL-1    Global
                                 format.
                                 The system shall provide the following user types:
                                 COL-35.1 Debtor
                                 COL-35.2 State Client
                                 COL-35.3 State Client Fiscal Approver
                                 COL-35.4 PCA
                                 COL-35.5 Collector
                                 COL-35.6 Collector’s Supervisor
                                 COL-35.7 Legal Measures
                                 COL-35.8 Legal Measures Supervisor
                                 COL-35.9 Paralegal
                                 COL-35.10 Staff Attorney
                                 COL-35.11 Assistant Attorney
COL-35      COL-1    Global      COL-35.12 Attorney General
                                 COL-35.13 CSR
                                 COL-35.14 CSR’s Supervisor
                                 COL-35.15 Cashier/Fiscal Clerk
                                 COL-35.16 Satellite Office Supervisor
                                 COL-35.17 Collection Assistant Director
                                 COL-35.18 Legal Measures Assistant Director
                                 COL-35.19 Accounting Assistant Director
                                 COL-35.20 CCU Deputy Director
                                 COL-35.21 CCU Director
                                 COL-35.22 Administrative Support
                                 COL-35.23 Application Administrator
                                 COL-35.24 IT Personnel

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                          Requirement Description                                                                    Comments
            REQ ID



                                  COL-35.25 Abatement Committee Member

                                  The system shall allow an authorized user to be assigned to one or
COL-36      COL-1    Global
                                  more user types.
                     Client Web
COL-37                            The system shall provide a Client Web Interface.
                     Interface
            COL-     Client Web   The system shall process New Client Requests through the Client
COL-38
            37       Interface    Web interface.
            COL-     Client Web   The system shall provide State Clients the ability to submit a Debt
COL-39
            37       Interface    Referral through the Client Web interface.
            COL-     Client Web   The system shall provide State Clients the ability to submit Debt
COL-40
            37       Interface    Adjustment Requests through the Client Web interface.
            COL-     Client Web   The system shall provide State Clients the ability to submit Deviation
COL-41
            37       Interface    Requests through the Client Web interface.
            COL-     Client Web   The system shall provide State Clients the ability to submit Bulk
COL-42
            37       Interface    Abatement Requests through the Client Web interface.
            COL-     Client Web   The system shall provide State Clients the ability to review the status
COL-43
            37       Interface    of agency specific Debt Accounts through the Client Web interface.
            COL-     Client Web   The system shall provide State Clients the ability to view Client
COL-44
            37       Interface    Acknowledgements through the Client Web interface.
            COL-     Client Web   The system shall provide the PCA users the ability to review PCA-
COL-45
            37       Interface    referred Debt Accounts through the Client Web interface.
                                  The system shall display agency specific State Client metrics on the
            COL-     Client Web
COL-46                            Client Web interface (as defined in the Dashboard Key Performance
            37       Interface
                                  Indicators requirements).
                                  The system shall provide State Clients the ability to access agency
            COL-     Client Web
COL-47                            specific State Client reports through the Client Web interface (as
            37       Interface
                                  defined in the Standard Report requirements).

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                          Requirement Description                                                                    Comments
            REQ ID



            COL-     Client Web   The system shall provide State Clients the ability to view reports for
COL-48
            37       Interface    Debt Accounts referred by their respective Agency.
            COL-     Client Web   The system shall provide State Clients the ability to generate reports
COL-49
            37       Interface    for Debt Accounts referred by their respective Agency.
            COL-     Client Web   The system shall allow State Clients to save reports for Debt Accounts
COL-50
            37       Interface    referred by their respective agency.
            COL-     Client Web   The system shall provide State Clients the ability to download agency
COL-51
            37       Interface    specific State Client reports through the Client Web Interface.
                                  The system shall provide State Clients the ability to Web chat with an
            COL-     Client Web
COL-52                            authorized user through the Client Web interface (as defined in the
            37       Interface
                                  Technical and Security requirements).
            COL-     Client Web   The system shall allow State Clients to access their State Client level
COL-53
            37       Interface    information through the Client Web interface.
            COL-     Client Web   The system shall provide the Application Administrator the ability to
COL-54
            37       Interface    print a list of State Client ID’s.
                                  The system shall provide the Application Administrator access through
                                  the Client Web interface to view Draft:
                                  COL-55.1 New Client Requests
            COL-     Client Web
COL-55                            COL-55.2 Debt Referrals
            37       Interface
                                  COL-55.3 Debt Adjustment Requests
                                  COL-55.4 Deviation Requests
                                  COL-55.5 Bulk Abatement Requests
                                  The system shall provide the Application Administrator access through
                                  the Client Web interface to view Complete:
            COL-     Client Web   COL-56.1 New Client Requests
COL-56
            37       Interface    COL-56.2 Debt Referrals
                                  COL-56.3 Debt Adjustment Requests
                                  COL-56.4 Deviation Requests

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                         Requirement Description                                                                   Comments
            REQ ID



                                  COL-56.5 Bulk Abatement Requests

                                  The system shall provide the Application Administrator access through
                                  the Client Web interface to view In Review:
                                  COL-57.1 New Client Requests
            COL-     Client Web
COL-57                            COL-57.2 Debt Referrals
            37       Interface
                                  COL-57.3 Debt Adjustment Requests
                                  COL-57.4 Deviation Requests
                                  COL-57.5 Bulk Abatement Requests
                                  The system shall provide the Application Administrator access through
                                  the Client Web interface to view Approved:
                                  COL-58.1 New Client Requests
            COL-     Client Web
COL-58                            COL-58.2 Debt Referrals
            37       Interface
                                  COL-58.3 Debt Adjustment Requests
                                  COL-58.4 Deviation Requests
                                  COL-58.5 Bulk Abatement Requests
                                  The system shall provide the Application Administrator access through
                                  the Client Web Interface to view Draft / In progress:
                                  COL-59.1 Client Metrics
            COL-     Client Web   COL-59.2 PCA referred Debt Accounts
COL-59
            37       Interface    COL-59.3 State Client Reports
                                  COL-59.4 Web Chat Sessions
                                  COL-59.5 Status of Client Specific Debt Accounts
                                  COL-59.6 Client Acknowledgments
                                  The system shall provide the Application Administrator access through
            COL-     Client Web   the Client Web interface to view Complete:
COL-60
            37       Interface    COL-60.1 Client Metrics
                                  COL-60.2 PCA referred Debt Accounts

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                         Requirement Description                                                                   Comments
            REQ ID



                                  COL-60.3 State Client Reports
                                  COL-60.4 Web Chat Sessions
                                  COL-60.5 Status of Client Specific Debt Accounts
                                  COL-60.6 Client Acknowledgments
                                  The system shall provide the Application Administrator access through
                                  the Client Web interface to view In Review:
                                  COL-61.1 Client Metrics
            COL-     Client Web   COL-61.2 PCA referred Debt Accounts
COL-61
            37       Interface    COL-61.3 State Client Reports
                                  COL-61.4 Web Chat Sessions
                                  COL-61.5 Status of Client Specific Debt Accounts
                                  COL-61.6 Client Acknowledgments
                                  The system shall provide the Application Administrator access through
                                  the Client Web interface to view Approved:
                                  COL-62.1 Client Metrics
            COL-     Client Web
COL-62                            COL-62.2 PCA referred Debt Accounts
            37       Interface
                                  COL-62.3 State Client Reports
                                  COL-62.4 Status of Client Specific Debt Accounts
                                  COL-62.5 Client Acknowledgments
                                  The system shall provide secure view access to the following Debt
                                  Account information through the Client Web interface to:
                                  COL-63.1 debtor name
                                  COL-63.2 debtor address information
            COL-     Client Web
COL-63                            COL-63.3 account status
            37       Interface
                                  COL-63.4 account balance
                                  COL-63.5 principle amount of original debt
                                  COL-63.6 interest calculation
                                  COL-63.7 interest period from date

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                          Requirement Description                                                                     Comments
            REQ ID



                                  COL-63.8 interest period to date
                                  COL-63.9 debtor payment history
                                  COL-63.10 judgment decision
                                  COL-63.11 collection fee
                                  COL-63.12 attorney fee
                                  COL-63.13 rate of interest from the date of judgment
                                  COL-63.14 total balance due
            COL-     Client Web   The system shall allow an authorized user to post system alerts to
COL-64
            37       Interface    State Client groups.
            COL-     Client Web   The system shall allow an authorized user to post system alerts to
COL-65
            37       Interface    individual State Clients.
            COL-     Client Web   The system shall notify the State Client through the Client Web
COL-66
            37       Interface    interface that a Debt Account requires supporting documentation.
                                  The system shall prompt the State Client through the Client Web
            COL-     Client Web
COL-67                            Interface to gather supporting documentation for legal action when
            37       Interface
                                  requested by a Collector or Legal Measures user.
            COL-     Client Web   The system shall allow the State Client to indicate supporting
COL-68
            37       Interface    documentation has been gathered.
            COL-     Client Web   The system shall provide the State Client the ability to upload
COL-69
            37       Interface    supporting documentation associated with a Debt Account
            COL-     Client Web   The system shall store Debt Account supporting documentation sent
COL-70
            37       Interface    through the Client Web interface.
            COL-     Client Web   The system shall provide Application Administrators the ability to
COL-71
            37       Interface    upload Client Acknowledgments.
            COL-     Client Web   The system shall provide Application Administrators the ability to enter
COL-72
            37       Interface    the list of Fiscal Approvers for selection in the New Client Request.


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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                          Requirement Description                                                                     Comments
            REQ ID



            COL-     Client Web   The system shall provide Application Administrators the ability to enter
COL-73
            37       Interface    Fiscal Approvers for selection on the Debt Referral Request.
            COL-     Client Web   The system shall provide Application Administrators the ability to enter
COL-74
            37       Interface    Fiscal Approvers for selection on the Debt Adjustment Request.
            COL-     Client Web   The system shall store Client Acknowledgments which will be
COL-75
            37       Interface    accessible via the Client Web Interface.
                                  The system shall provide State Clients the ability to display individual
            COL-     Client Web
COL-76                            Debt Account detail and summary data for Debt Accounts referred
            37       Interface
                                  originally by the respective State Client.
            COL-     Client Web   The system shall allow State Clients access to view State Client
COL-77
            37       Interface    statements as authorized by the State Client record.
            COL-     Client Web   The system shall provide State Clients the ability to submit comments
COL-78
            37       Interface    to the Collector assigned to the Debt Account.
            COL-     Client Web   The system shall allow the State Clients to set notification preferences
COL-79
            37       Interface    (as defined in the Technical Interface requirements).
                                  The system shall notify the Application Administrator of preference
            COL-     Client Web
COL-80                            changes made by the State Client (as defined in the Technical
            37       Interface
                                  Interface requirements.
                                  The system shall store preference changes made by the State Client
                                  such as:
                                  COL 81.1 client report transmission method (email, facsimile,
                                  hardcopy, on-line)
            COL-     Client Web
COL-81                            COL-81.2 payment method
            37       Interface
                                  COL-81.3 communications from the CCU (phone, email, facsimile,
                                  hardcopy, on-line)
                                  COL-81.4 refund processing
                                  COL-81.5 client statement summary


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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                            Requirement Description                                                                Comments
            REQ ID



                                    The system shall provide State Clients a function to export Debt
            COL-     Client Web
COL-82                              Account information through the Client Web interface (as defined in
            37       Interface
                                    the Technical Implementation requirements).
            COL-     Client Web     The system shall allow the Application Administrator to grant user
COL-83
            37       Interface      access privileges for State Client user accounts.
            COL-     Client Web     The system shall allow the Application Administrator to remove user
COL-84
            37       Interface      access privileges for State Client user accounts.
                                    The system shall allow the Application Administrator to change user
                                    access privileges for State Client user accounts as follows:
            COL-     Client Web
COL-85                              COL-85.1 Modify existing permissions
            37       Interface
                                    COL-85.2 Change user account status from active to inactive
                                    COL-85.3 Change user account status from inactive to active
                     Web Enabled
            COL-                    The system shall execute a web-enabled New Client Request
COL-86               New Client
            37                      workflow.
                     Request
                     Web Enabled
            COL-                    The system shall provide a web-enabled New Client Request for
COL-87               New Client
            86                      potential State Clients to complete when requesting CCU services.
                     Request
                                 The system shall provide the following data elements in the New
                                 Client Request through the Client Web interface:
                                 COL-88.1 client name
                                 COL-88.2 client type (full service, TRIP only)
                     Web Enabled
            COL-                 COL-88.3 client user role (submitter, primary user, fiscal approver)
COL-88               New Client
            86                   COL-88.4 client address (street, city, state, ZIP code)
                     Request
                                 COL-88.5 client email address
                                 COL-88.6 client telephone number
                                 COL-88.7 client fax number
                                 COL-88.8 client primary contact name

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                           Requirement Description                                                                   Comments
            REQ ID



                                 COL-88.9 client primary contact person address (street, city, state, ZIP
                                 code)
                                 COL-88.10 client primary contact person telephone number
                                 COL-88.11 client primary contact person email address
                                 COL-88.12 client designated fiscal approver name
                                 COL-88.13 client designated fiscal approver fax number
                                 COL-88.14 client designated fiscal approver address (street, city,
                                 state, ZIP code)
                                 COL-88.15 client designated fiscal approver telephone number
                                 COL-88.16 client designated fiscal approver email address
                                 address
                                 COL-88.17 Financial Management Information System (FMIS) remit
                                 code
                                 COL-88.18 FMIS budget code
                                 COL-88.19 FMIS program
                                 COL-88.20 FMIS fund
                                 COL-88.21 FMIS source
                                 COL-88.22 FMIS fund/source
                                 COL-88.23 interest bearing account
                                 COL-88.24 FEIN number
                                 COL-88.25 tax payer identification number
                                 COL-88.26 RSTARS agency
                                 COL-88.27 RSTARS PCA
                                 COL-88.28 RSTARS TC Code
                                 COL-88.29 RSTARS comp/agency object
                                 COL-88.30 client preferences information
            COL-     Web Enabled The system shall set-up a new Client with a designated Fiscal
COL-89
            86       New Client  Approver responsible to approve Debt Referrals for that State Client.

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                           Requirement Description                                                                   Comments
            REQ ID



                     Request

                     Web Enabled The system shall set-up a new Client with a designated Fiscal
            COL-
COL-90               New Client  Approver responsible to approve Debt Adjustments for that State
            86
                     Request     Client.
                                 The system shall allow the State Clients to specify the following Client
                                 preference information:
                                 COL-91.1 client report transmission method (email, facsimile,
                     Web Enabled hardcopy, on-line)
            COL-
COL-91               New Client  COL-91.2 payment method
            86
                     Request     COL-91.3 communications from the CCU (phone, email, facsimile,
                                 hardcopy, on-line)
                                 COL-91.4 refund processing
                                 COL-91.5 client statement summary (reports)
                     Web Enabled The system shall take the Client preference information from the Client
            COL-
COL-92               New Client  Web Interface and auto-populate the Client profile in the Collection
            86
                     Request     module.
                     Web Enabled The system shall store the State Client preferences to post payments
            COL-
COL-93               New Client  differently depending upon whether the Debt Account is designated as
            86
                     Request     “Judgment” or “Non-judgment”.
                     Web Enabled The system shall allow State Clients to save an incomplete New Client
            COL-
COL-94               New Client  Request, providing the State Client time to gather additional
            86
                     Request     information as needed.
                     Web Enabled The system shall perform validation checks on each field on the New
            COL-
COL-95               New Client  Client Request for data validation errors (as defined in Technical
            86
                     Request     Requirements).
            COL-     Web Enabled The system shall notify the Client of data validation errors requiring
COL-96
            86       New Client  correction.

7/13/2011                                                                                                                                               17
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                          Requirement Description                                                                   Comments
            REQ ID



                     Request

                     Web Enabled
            COL-                   The system shall allow the State Client to submit a completed New
COL-97               New Client
            86                     Client Request to the CCU authorized user for review and approval.
                     Request
                     Web Enabled
            COL-                   The system shall notify the CCU authorized user that a pending New
COL-98               New Client
            86                     Client Request has been received in their queue.
                     Request
                     Web Enabled   The system shall include an embedded link in the New Client Request
            COL-
COL-99               New Client    notification allowing the CCU authorized user to be redirected to the
            86
                     Request       pending New Client Request.
                     Web Enabled   The system shall authenticate the CCU authorized user before
            COL-
COL-100              New Client    displaying the pending New Client Request, unless the user has
            86
                     Request       currently logged into the system.
                     Web Enabled
            COL-                   The system shall present the pending New Client Request in an Edit
COL-101              New Client
            86                     mode for the CCU authorized user to modify.
                     Request
                     Web Enabled
            COL-                   The system shall provide a Comment field for the CCU authorized
COL-102              New Client
            86                     user to enter comments about the pending New Client Request.
                     Request
                     Web Enabled   The system shall provide the CCU authorized user two options:
            COL-
COL-103              New Client    COL-103.1 Approve
            86
                     Request       COL-103.2 Return to Submitter
                     Web Enabled   The system shall create the New Client Account and assign a unique
            COL-
COL-104              New Client    Client Account number if the CCU authorized user selects the Approve
            86
                     Request       option.
            COL-     Web Enabled   The system shall notify the submitter about the approved New Client
COL-105
            86       New Client    Request after the CCU authorized user selects the Return to

7/13/2011                                                                                                                                              18
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                      Customization
                                                                                                                      Configuration
            Parent




                                                                                                               COTS
REQ ID                Category                             Requirement Description                                                                    Comments
            REQ ID



                     Request         Submitter option.

                     Web Enabled     The system shall notify the submitter about the returned pending New
            COL-
COL-106              New Client      Client Request after the CCU authorized user selects the Return to
            86
                     Request         Submitter option.
                     Web Enabled
            COL-                     The system shall indicate in the notification to the submitter that the
COL-107              New Client
            86                       CCU has returned the New Client Request for additional information.
                     Request
                     Web Enabled
            COL-                     The system shall allow the submitter to modify the returned New Client
COL-108              New Client
            86                       Request and resubmit for approval.
                     Request
            COL-     Web Enabled   The system shall execute a web-enabled Debt Referral Request
COL-109
            37       Debt Referral workflow.
            COL-     Web Enabled   The system shall provide a secure, web-enabled Debt Referral for
COL-110
            109      Debt Referral State Clients to complete when referring a Debt to the CCU.
                                   The system shall include the following data elements in the Debt
                                   Referral through the Client Web interface:
                                   COL-111.1 CCU client number
                                   COL-111.2 referral date
                                   COL-111.3 case number
                                   COL-111.4 date case filed
            COL-     Web Enabled
COL-111                            COL-111.5 state where case filed
            109      Debt Referral
                                   COL-111.6 client name
                                   COL-111.7 debtor name (first name, middle name, last name)
                                   COL-111.8 debtor address (city, state, ZIP code)
                                   COL-111.9 bad address Y/N indicator
                                   COL-111.10 debtor telephone number
                                   COL-111.11 type of Debtor (individual, partnership, corporation)

7/13/2011                                                                                                                                                  19
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                           Customization
                                                                                                           Configuration
            Parent




                                                                                                    COTS
REQ ID               Category                       Requirement Description                                                                Comments
            REQ ID



                                COL-111.12 social security number
                                COL-111.13 Maryland driver's license number
                                COL-111.14 FEIN
                                COL-111.15 TIN
                                COL-111.16 debt principle amount
                                COL-111.17debt collection fee (calculated by the system)
                                COL-111.18 debt interest amount
                                COL-111.19 debt other amount
                                COL-111.20 current balance due upon referral
                                COL-111.21 agency's account number
                                COL-111.22 agency's interest rate
                                COL-111.23 nature/cause of debt
                                COL-111.24 date of charge (date range on which the debt occurred)
                                COL-111.25 date of delinquency
                                COL-111.26 bankruptcy information attached
                                COL-111.27 bankruptcy case number
                                COL-111.28 bankruptcy date filed
                                COL-111.29 bankruptcy state where filed
                                COL-111.30 bankruptcy chapter 7 indicator
                                COL-111.31 bankruptcy chapter 11 indicator
                                COL-111.32 bankruptcy chapter 13 indicator
                                COL-111.33 agency contact person
                                COL-111.34 agency contact date of referral
                                COL-111.35 agency contact phone number
                                COL-111.36 debtor1 last name
                                COL-111.37 debtor1 first name
                                COL-111.38 debtor1 license number
                                COL-111.39 debtor1 middle name

7/13/2011                                                                                                                                       20
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                 Category                           Requirement Description                                                                  Comments
            REQ ID



                                   COL-111.40 debtor1 date of birth
                                   COL-111.41 debtor1 SSN
                                   COL-111.42 debtor1 year of death
                                   COL-111.43 debtor1 date of death
                                   COL-111.44 debtor1 death certificate number
                                   COL-111.45 debtor2 last name
                                   COL-111.46 debtor2 first name
                                   COL-111.47 debtor2 license number
                                   COL-111.48 debtor2 middle name
                                   COL-111.49 debtor2 date of birth
                                   COL-111.50 debtor2 SSN
                                   COL-111.51 debtor3 last name
                                   COL-111.52 debtor3 first name
                                   COL-111.53 debtor3 license number
                                   COL-111.54 debtor3 middle name
                                   COL-111.55 debtor3 date of birth
                                   COL-111.56 debtor3 SSN
                                   COL-111.57 debtor4 last name
                                   COL-111.58 debtor4 first name
                                   COL-111.59 debtor4 license number
                                   COL-111.60 debtor4 middle name
                                   COL-111.61 debtor4 date of birth
                                   COL-111.62 debtor4 SSN
            COL-     Web Enabled The system shall validate Debt Referral data entry (as defined in the
COL-112
            109      Debt Referral Technical requirements).
                                   The system shall automatically indicate a Debt Account as having a
            COL-     Web Enabled
COL-113                            bad address if the Debt Account fails the address criteria during data
            109      Debt Referral
                                   validation.

7/13/2011                                                                                                                                               21
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                 Category                           Requirement Description                                                                   Comments
            REQ ID



            COL-     Web Enabled The system shall provide State Clients the ability to manually indicate
COL-114
            109      Debt Referral a Debt Referral has a bad address.
                                   The system shall require the Effective Date to be populated when the
            COL-     Web Enabled
COL-115                            interest rate is provided by the State Client during the Debt Referral
            109      Debt Referral
                                   validation process.
            COL-     Web Enabled The system shall allow a referring State Client to attach one or more
COL-116
            109      Debt Referral files to the web-enabled Debt Referral.
                                   The system shall allow State Client to save an incomplete Debt
            COL-     Web Enabled
COL-117                            Referral, thereby providing the State Client time to gather additional
            109      Debt Referral
                                   information as needed.
                                   The system shall submit a completed Debt Referral to the Fiscal
            COL-     Web Enabled
COL-118                            Approver for review and approval, if the submitter creating the Debt
            109      Debt Referral
                                   Referral is not designated within the system as a Fiscal Approver.
            COL-     Web Enabled The system shall alert the Fiscal Approver using the method specified
COL-119
            109      Debt Referral in the client preferences that a Debt Referral is ready for review.
            COL-     Web Enabled The system shall allow the Fiscal Approver to review the Debt
COL-120
            109      Debt Referral Referral.
            COL-     Web Enabled The system shall allow the Fiscal Approver to make changes to the
COL-121
            109      Debt Referral Debt Referral.
            COL-     Web Enabled
COL-122                            The system shall allow the Fiscal Approver to reject the Debt Referral.
            109      Debt Referral
            COL-     Web Enabled The system shall allow the Fiscal Approver to approve changes to the
COL-123
            109      Debt Referral Debt Referral.
            COL-     Web Enabled The system shall allow the Fiscal Approver to submit a completed
COL-124
            109      Debt Referral Debt Referral to the CCU.
            COL-     Web Enabled The system shall submit the approved Debt Referral to the CCU
COL-125
            109      Debt Referral authorized user for review and approval.


7/13/2011                                                                                                                                                22
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                      Customization
                                                                                                                      Configuration
            Parent




                                                                                                               COTS
REQ ID                 Category                            Requirement Description                                                                    Comments
            REQ ID



                                   The system shall send an alert to the CCU authorized user to notify
            COL-     Web Enabled
COL-126                            that a pending Debt Referral has been received for review and
            109      Debt Referral
                                   approval.
                                   The system shall include an embedded link in a Debt Referral
            COL-     Web Enabled
COL-127                            notification that shall allow the CCU authorized user to be redirected to
            109      Debt Referral
                                   the pending Debt Referral.
                                   The system shall authenticate the CCU authorized user before
            COL-     Web Enabled
COL-128                            displaying the pending Debt Referral, unless the user has currently
            109      Debt Referral
                                   logged into the system.
            COL-     Web Enabled The system shall present the pending Debt Referral in Edit mode for
COL-129
            109      Debt Referral the CCU authorized user to modify.
            COL-     Web Enabled The system shall provide a Comments field for the CCU authorized
COL-130
            109      Debt Referral user to enter comments about the pending Debt Referral.
                                   The system shall provide the CCU authorized user two options:
            COL-     Web Enabled
COL-131                            COL-131.1 Approve
            109      Debt Referral
                                   COL-131.2 Return to Client
                                   The system shall load the Debt Referral into the Collection module
                                   after the CCU authorized user selects the Approve option by
            COL-     Web Enabled
COL-132                            completing the following:
            109      Debt Referral
                                   COL-132.1 creating the Debt Account
                                   COL-132.2 assigning a Debt Account number
            COL-     Web Enabled The system shall post a Client Acknowledgment notifying the State
COL-133
            109      Debt Referral Client that their Debt Referral has been successfully loaded.
            COL-     Web Enabled The system shall return the pending Debt Referral to the submitter
COL-134
            109      Debt Referral after the CCU authorized user selects the Return to Client option.
                                   The system shall send a notification to the State Client to inform them
            COL-     Web Enabled
COL-135                            that the CCU has returned the Debt Referral for additional information
            109      Debt Referral
                                   (as defined in the Technical requirements).

7/13/2011                                                                                                                                                  23
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                            Requirement Description                                                                 Comments
            REQ ID



            COL-     Web Enabled     The system shall allow the State Client to modify the returned Debt
COL-136
            109      Debt Referral   Referral.
            COL-     Web Enabled     The system shall allow the State Client to resend the modified Debt
COL-137
            109      Debt Referral   Referral.
                     Web Enabled
            COL-
COL-138              Debt            The system shall execute a Debt Adjustment Request workflow.
            37
                     Adjustment
                     Web Enabled The system shall provide a web-enabled Debt Adjustment Request for
            COL-
COL-139              Debt        CCU State Clients to complete when making adjustments to a Debt
            138
                     Adjustment  Account previously referred to the CCU.
                                 The system shall provide the following fields on the Debt Adjustment
                                 Request through the Client Web Interface:
                                 COL-140.1 client number
                                 COL-140.2 CCU debtor number
                                 COL-140.3 State Client's Debt Account
                                 COL-140.4 debtor name
                                 COL-140.5 SSN
                                 COL-140.6 FEIN
                     Web Enabled
            COL-                 COL-140.7 date
COL-140              Debt
            138                  COL-140.8 debt payment
                     Adjustment
                                 COL-140.9 debt debit adjustment (increases amount owed)
                                 COL-140.10 debit principle amount
                                 COL-140.11 debit collection fee amount
                                 COL-140.12 debit interest amount
                                 COL-140.13 total amount
                                 COL-140.14 debt credit adjustment (decreases amount owed)
                                 COL-140.15 credit principle amount
                                 COL-140.16 credit collection fee amount

7/13/2011                                                                                                                                              24
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                            Requirement Description                                                                   Comments
            REQ ID



                                    COL-140.17 credit interest amount
                                    COL-140.18 payment or adjustment date
                                    COL-140.19 nature or cause of adjustment
                                    COL-140.20 agency contact person1
                                    COL-140.21 agency contact person1 telephone number
                                    COL-140.22 agency contact person2 (if adjustment amount is $100.00
                                    or more)
                                    COL-140.23 agency contact person 2 telephone number
                     Web Enabled
            COL-                    The system shall retrieve Debt Accounts based on user-specified
COL-141              Debt
            138                     search criteria.
                     Adjustment
                     Web Enabled    The system shall auto-populate the Debt Adjustment Request with
            COL-
COL-142              Debt           Debt Account information after the State Client selects a Debt Account
            138
                     Adjustment     to change.
                     Web Enabled
            COL-                    The system shall allow a referring State Client to attach one or more
COL-143              Debt
            138                     files to the web-enabled Debt Adjustment Request.
                     Adjustment
                     Web Enabled The system shall allow State Clients to save an incomplete Debt
            COL-
COL-144              Debt        Adjustment Request, providing them time to gather additional
            138
                     Adjustment  information as needed.
                                 The system shall perform validation checks (as defined in the
                     Web Enabled
            COL-                 Technical requirements) on each data field on the Debt Adjustment
COL-145              Debt
            138                  Request and notify the State Client of any data validation errors prior
                     Adjustment
                                 to submission.
                     Web Enabled The system shall submit the Debt Adjustment Request to the CCU
            COL-
COL-146              Debt        authorized user if the Debt Adjustment Request is less than $100 and
            138
                     Adjustment  the submitter is a designated Fiscal Approver.


7/13/2011                                                                                                                                                25
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                Customization
                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID                Category                          Requirement Description                                                                 Comments
            REQ ID



                                 The system shall submit the Debt Adjustment Request to a
                     Web Enabled
            COL-                 Designated Fiscal Approver for review and approval before routing to
COL-147              Debt
            138                  the CCU authorized user when the Debt Adjustment Request is less
                     Adjustment
                                 than $100 without the submitter being a Designated Fiscal Approver.
                                 The system shall submit the Debt Adjustment Request to a secondary
                     Web Enabled
            COL-                 Designated Fiscal Approver for review and approval before routing to
COL-148              Debt
            138                  the CCU authorized user if the Debt Adjustment Request is more than
                     Adjustment
                                 $100 and the submitter is a Designated Fiscal Approver.
                                 The system shall submit the Debt Adjustment Request to two
                     Web Enabled
            COL-                 Designated Fiscal Approvers for review and approval before routing to
COL-149              Debt
            138                  the CCU authorized user when the Debt Adjustment Request is more
                     Adjustment
                                 than $100 without the submitter being a Designated Fiscal Approver.
                     Web Enabled
            COL-                 The system shall submit the Debt Adjustment Request to the State
COL-150              Debt
            138                  Client Designated Fiscal Approver for review and approval.
                     Adjustment
                     Web Enabled The system shall send a notification to the State Client Designated
            COL-
COL-151              Debt        Fiscal Approver stating that a pending Debt Adjustment Request has
            138
                     Adjustment  been received for review and approval.
                     Web Enabled The system shall include an embedded link in the Debt Adjustment
            COL-
COL-152              Debt        Notification that shall allow the State Client Designated Fiscal
            138
                     Adjustment  Approver to be redirected to the pending Debt Adjustment Request.
                     Web Enabled The system shall authenticate the State Client Designated Fiscal
            COL-
COL-153              Debt        Approver before displaying the pending Debt Adjustment Request,
            138
                     Adjustment  unless the user is logged into the system.
                     Web Enabled
            COL-                 The system shall present the pending Debt Adjustment Request in
COL-154              Debt
            138                  Edit mode for the State Client Designated Fiscal Approver to modify.
                     Adjustment


7/13/2011                                                                                                                                            26
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                           Requirement Description                                                                 Comments
            REQ ID



                                 The system shall provide the State Client Designated Fiscal Approver
                     Web Enabled
            COL-                 two options for processing Debt Adjustment Requests:
COL-155              Debt
            138                  COL-155.1 Approve
                     Adjustment
                                 COL-155.2 Return to Submitter
                     Web Enabled
            COL-                 The system shall submit State Client approved Debt Adjustment
COL-156              Debt
            138                  Requests to the CCU for processing.
                     Adjustment
                     Web Enabled
            COL-                 The system shall submit the Debt Adjustment Request to the CCU
COL-157              Debt
            138                  authorized user for review and approval.
                     Adjustment
                     Web Enabled The system shall send a notification to the CCU authorized users
            COL-
COL-158              Debt        stating that a pending Debt Adjustment Request has been received for
            138
                     Adjustment  review and approval.
                     Web Enabled The system shall include an embedded link in the Debt Adjustment
            COL-
COL-159              Debt        Notification that shall allow the CCU authorized user to be redirected
            138
                     Adjustment  to the pending Debt Adjustment Request.
                     Web Enabled The system shall authenticate the CCU authorized user before
            COL-
COL-160              Debt        displaying the pending Debt Adjustment Request, unless the user is
            138
                     Adjustment  logged into the system.
                     Web Enabled
            COL-                 The system shall present the pending Debt Adjustment Request in
COL-161              Debt
            138                  Edit mode for the CCU authorized user to modify.
                     Adjustment
                     Web Enabled
            COL-                 The system shall provide a Comment field for the CCU authorized
COL-162              Debt
            138                  user to enter comments about the pending Debt Adjustment Request.
                     Adjustment
                     Web Enabled The system shall provide the CCU authorized user two options for
            COL-
COL-163              Debt        processing Debt Adjustment Requests:
            138
                     Adjustment  COL-163.1 Approve

7/13/2011                                                                                                                                             27
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                           Requirement Description                                                                    Comments
            REQ ID



                                   COL-163.2 Return to Submitter

                     Web Enabled
            COL-                   The system shall load the Debt Adjustment Request into the Collection
COL-164              Debt
            138                    module after the CCU authorized user selects the Approve option.
                     Adjustment
                     Web Enabled
            COL-                   The system shall process the Debt Adjustment Request (as defined in
COL-165              Debt
            138                    the Accounting requirements).
                     Adjustment
                     Web Enabled   The system shall post a Client Acknowledgment to the Client Web
            COL-
COL-166              Debt          Interface notifying the State Client that their Debt Adjustment Request
            138
                     Adjustment    has been successfully loaded.
                     Web Enabled
            COL-                   The system shall return the Debt Adjustment Request to the submitter
COL-167              Debt
            138                    after the CCU authorized user selects the Return to Submitter option.
                     Adjustment
                     Web Enabled   The system shall send a notification to State Clients, informing them
            COL-
COL-168              Debt          that the CCU has returned the Debt Adjustment Request for additional
            138
                     Adjustment    information.
                     Web Enabled
            COL-                   The system shall allow a State Client to indicate that a Debt
COL-169              Debt
            138                    Adjustment Request has been returned to the submitter.
                     Adjustment
                     Web Enabled
            COL-                   The system shall allow the State Client to modify the returned Debt
COL-170              Debt
            138                    Adjustment Request.
                     Adjustment
                     Web Enabled
            COL-                   The system shall allow the State Client to resend the modified Debt
COL-171              Debt
            138                    Adjustment Request for review and approval.
                     Adjustment
            COL-     Web Enabled
COL-172                            The system shall execute a Deviation Request workflow.
            37       Deviation

7/13/2011                                                                                                                                                28
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                            Requirement Description                                                                  Comments
            REQ ID



                                 The system shall provide a web-enabled Deviation Request for CCU
            COL-     Web Enabled
COL-173                          State Clients to complete when requesting an exception to any of the
            172      Deviation
                                 CCU regulations.
            COL-     Web Enabled The system shall allow the CCU Director to grant access for a State
COL-174
            172      Deviation   Client to create a Deviation Request.
                                 The system shall provide the following fields on the Deviation Request
                                 through the Client Web Interface:
                                 COL-175.1 client number
                                 COL-175.2 effective date
                                 COL-175.3 description of deviation
            COL-     Web Enabled
COL-175                          COL-175.4 dollar amount to be deviated
            172      Deviation
                                 COL-175.5 date submitted to Director for review
                                 COL-175.6 date approved by the Director
                                 COL-175.7 debt payment
                                 COL-175.8 agency contact person
                                 COL-175.9 agency contact number
            COL-     Web Enabled The system shall allow a State Client to attach one or more files to the
COL-176
            172      Deviation   web-enabled Deviation Request.
                                 The system shall allow State Clients to save an incomplete Deviation
            COL-     Web Enabled
COL-177                          Request, providing them time to gather additional information as
            172      Deviation
                                 needed.
            COL-     Web Enabled The system shall allow the State Client to submit a completed
COL-178
            172      Deviation   Deviation Request to the CCU.
                                 The system shall perform validation checks (as defined in the
            COL-     Web Enabled
COL-179                          Technical requirements) on each data field on the Deviation Request
            172      Deviation
                                 for data validation errors before submission.
            COL-     Web Enabled
COL-180                          The system shall notify the State Client of data validation errors.
            172      Deviation

7/13/2011                                                                                                                                               29
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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                           Requirement Description                                                                  Comments
            REQ ID



            COL-     Web Enabled
COL-181                          The system shall submit the Deviation Request to the CCU Director.
            172      Deviation
                                 The system shall send a notification to the CCU Director stating that a
            COL-     Web Enabled
COL-182                          pending Deviation Request has been received for review and
            172      Deviation
                                 approval.
                                 The system shall include an embedded link in the Deviation Request
            COL-     Web Enabled
COL-183                          notification that shall allow the CCU Director to be redirected to the
            172      Deviation
                                 pending Deviation Request.
            COL-     Web Enabled The system shall authenticate the CCU Director before displaying the
COL-184
            172      Deviation   pending Deviation Request, unless the user is logged into the DCIS.
            COL-     Web Enabled The system shall present the pending Deviation Request in Edit mode
COL-185
            172      Deviation   for the CCU Director to modify.
                                 The system shall provide the CCU Director two options:
            COL-     Web Enabled
COL-186                          COL-186.1 Approve
            172      Deviation
                                 COL-186.2 Return to Submitter
            COL-     Web Enabled The system shall provide a Comment field for the CCU Director to
COL-187
            172      Deviation   enter comments about the pending Deviation Request.
            COL-     Web Enabled The system shall update the status to approve the Deviation Request
COL-188
            172      Deviation   if the CCU Director selects the Approve option.
            COL-     Web Enabled The system shall post a Client Acknowledgment notifying the State
COL-189
            172      Deviation   Client that their Deviation Request has been approved.
            COL-     Web Enabled The system shall return the pending Deviation Request to the
COL-190
            172      Deviation   submitter if the CCU Director selects the Return to Submitter option.
            COL-     Web Enabled The system shall indicate in the notification to State Client that the
COL-191
            172      Deviation   CCU has returned the Deviation Request for additional information.
            COL-     Web Enabled The system shall allow the State Client to modify the returned
COL-192
            172      Deviation   Deviation Request.


7/13/2011                                                                                                                                              30
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                            Requirement Description                                                                   Comments
            REQ ID



            COL-     Web Enabled    The system shall allow the State Client to resend the modified
COL-193
            172      Deviation      Deviation Request for review and approval.
                     Web Enabled
            COL-
COL-194              Bulk           The system shall execute a Bulk Abatement Request workflow.
            37
                     Abatement
                     Web Enabled
                                    The system shall provide a web-enabled Bulk Abatement Request for
            COL-     Bulk
COL-195                             State Clients with deviations on file and those requests fitting other
            194      Abatement
                                    CCU criteria, for bulk handling of abatement requests.
                     Request
                     Web Enabled
            COL-                    The system shall store CCU criteria for Bulk Abatement Requests
COL-196              Bulk
            194                     separate from Debt Accounts.
                     Abatement
                                 The system shall provide the following fields on the Bulk Abatement
                                 Request through the Client Web Interface:
                                 COL-197.1 referring State Client (auto-populate)
                                 COL-197.2 account name (auto-populate)
                                 COL-197.3 account number
                                 COL-197.4 is the item on the accounts receivable (Y/N)
                                 COL-197.5 is this a partial abatement (Y/N)
                     Web Enabled
            COL-                 COL-197.6 original debt amount (auto-populate)
COL-197              Bulk
            194                  COL-197.7 current debt amount (auto-populate)
                     Abatement
                                 COL-197.8 amount recommended for abatement (user-specified)
                                 COL-197.9 reason for abatement (select from below user-specified
                                 list)
                                   COL-197.9.1 Abate-court decision (ACD)
                                   COL-197.9.2 Abate-client (agency) error (ACE)
                                   COL-197.9.3 Abate corporate charter forfeited (ACF)
                                   COL-197.9.4 Abate-deceased, no assets (ADN)

7/13/2011                                                                                                                                                31
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                                                                                                                                      Customization
                                                                                                                      Configuration
            Parent




                                                                                                               COTS
REQ ID                Category                           Requirement Description                                                                      Comments
            REQ ID



                                    COL-197.9.5 Abate-exceeded time, estate (AET)
                                    COL-197.9.6 Abate-inadequate documentation (AID)
                                    COL-197.9.7 Abate-debtor has no funds (ANF)
                                    COL-197.9.8 Abate-unable to locate (AUL)
                                    COL-197.9.9 abate-settlement offer (ASO)
                                    COL-197.9.10 abate-no wages and no property (ANW)
                                   COL-197.10 reason for debt (user-specified)
                                   COL-197.11 rational for abatement (user-specified)
                                   COL-197.12 amount
                                   COL-197.13 date
                                   COL-197.14 does referring State Client concur (Y/N, not contacted)
                                   with settlement offer?
                                   COL-197.15 approved (Y/N) (supervisor, manager, director)
                                   COL-197.16 approval date (auto-populate)
                     Web Enabled
            COL-     Bulk          The system shall allow State Clients to attach one or more files to the
COL-198
            194      Abatement     Bulk Abatement Request.
                     Request
                     Web Enabled
                                   The system shall perform validation checks (as defined in the
            COL-     Bulk
COL-199                            Technical requirements) on each field on the Bulk Abatement
            194      Abatement
                                   Request.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall notify the State Client of data validation errors on the
COL-200
            194      Abatement     Bulk Abatement Request prior to submitting to the CCU.
                     Request
            COL-     Web Enabled   The system shall allow State Clients to save an incomplete Bulk
COL-201
            194      Bulk          Abatement Request, providing State Clients time to gather additional

7/13/2011                                                                                                                                                  32
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                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                           Requirement Description                                                                    Comments
            REQ ID



                     Abatement     information as needed.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall allow State Clients to submit a pending Bulk
COL-202
            194      Abatement     Abatement Request to the CCU Director for review and approval.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall notify the CCU Director that a pending Bulk
COL-203
            194      Abatement     Abatement Request has been received for review and approval.
                     Request
                     Web Enabled
                                   The system shall include an embedded link in the Bulk Abatement
            COL-     Bulk
COL-204                            Request notification that shall allow the CCU Director to be redirected
            194      Abatement
                                   to the pending Bulk Abatement Request.
                     Request
                     Web Enabled
                                   The system shall authenticate the CCU Director before displaying the
            COL-     Bulk
COL-205                            pending Bulk Abatement Request, unless the CCU Director is
            194      Abatement
                                   currently logged into system.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall present the pending Bulk Abatement Request in Edit
COL-206
            194      Abatement     mode for the CCU Director to modify.
                     Request
                     Web Enabled   The system shall provide the CCU Director two options while
            COL-     Bulk          reviewing the Bulk Abatement Request:
COL-207
            194      Abatement     COL-207.1 Approve
                     Request       COL-207.2 Return to Submitter
            COL-     Web Enabled   The system shall save the Bulk Abatement Request as Approved after
COL-208
            194      Bulk          the CCU Director selects the Approve option.

7/13/2011                                                                                                                                                33
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                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                            Requirement Description                                                                  Comments
            REQ ID



                     Abatement
                     Request
                     Web Enabled
            COL-     Bulk          The system shall post a Client Acknowledgment notifying the State
COL-209
            194      Abatement     Client that their Bulk Abatement Request has been approved.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall return the pending Bulk Abatement Request to the
COL-210
            194      Abatement     submitter if the CCU Director selects the Return to Submitter option.
                     Request
                     Web Enabled
                                   The system shall indicate in the notification to State Client that the
            COL-     Bulk
COL-211                            CCU has returned the Bulk Abatement Request for additional
            194      Abatement
                                   information.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall allow the State Client to modify the returned Bulk
COL-212
            194      Abatement     Abatement Request.
                     Request
                     Web Enabled
            COL-     Bulk          The system shall allow the State Client to resend the modified Bulk
COL-213
            194      Abatement     Abatement Request for review and approval.
                     Request
                     Mass Load
COL-214              Debt          The system shall import files of debt referrals from State Clients.
                     Referrals
                     Mass Load
            COL-                   The system shall validate the debt referral files (as defined in the
COL-215              Debt
            214                    Technical Reliability requirements).
                     Referrals

7/13/2011                                                                                                                                               34
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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



                     Mass Load   The system shall, during the Debt Referral validation process, indicate
            COL-
COL-216              Debt        a Debt Account for having a bad address if the Debt Account fails the
            214
                     Referrals   address criteria during data validation.
                     Mass Load   The system shall, during Debt Referral data validation, verify that the
            COL-
COL-217              Debt        Debt Referral Effective Date is populated when the interest rate is
            214
                     Referrals   provided by the State Client.
                     Mass Load   The system shall, during the Debt Referral validation process, submit
            COL-
COL-218              Debt        the Debt Account to an Application Administrator if the Debtor Contact
            214
                     Referrals   information does not match stored data in the Collections module.
                     Mass Load   The system shall, during the Debt Referral validation process, allow
            COL-
COL-219              Debt        the Application Administrator the ability to select the most current
            214
                     Referrals   contact information on a Debt Account.
                     Mass Load   The system shall perform data checks for duplicate Debt Accounts
            COL-
COL-220              Debt        during Debt Referral data validation (as defined in the Technical
            214
                     Referrals   requirements).
                                 The system shall load unique Debt Accounts to prevent loading
                     Mass Load   duplicates by validating the following information Debtor Name,
            COL-
COL-221              Debt        Debtor1 SSN, FEIN, Debtor Driver’s License Number, Client Number,
            214
                     Referrals   Debt Principle Amount, Agency’s Account Number, and the Date of
                                 Charge.
                     Mass Load
            COL-                 The system shall check for other Debt Accounts associated with a
COL-222              Debt
            214                  specific Debtor upon loading a new referral Debt Account record.
                     Referrals
                     Mass Load
            COL-                 The system shall check for other Debtors associated with a specific
COL-223              Debt
            214                  Debt Account upon loading a new referral Debt Account record.
                     Referrals
            COL-     Mass Load   The system shall, after the new Debt Account is loaded, group new
COL-224
            214      Debt        debt referrals to match an existing Debtor within the system so that

7/13/2011                                                                                                                                              35
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                 Category                         Requirement Description                                                                    Comments
            REQ ID



                     Referrals    users may view all the Debt Accounts associated with a Debtor.

                     Mass Load    The system shall, after the new Debt Account is loaded, auto-populate
            COL-
COL-225              Debt         missing data from existing Debtor’s Debt Accounts for grouped Debt
            214
                     Referrals    Accounts.
                     Mass Load    The system shall, after the new Debt Account is loaded, set an
            COL-
COL-226              Debt         indicator on a Debt Account for possible abatement with a balance
            214
                     Referrals    less than a user-specified value, initially set at $30.00.
                     Mass Load
            COL-                  The system shall create a Client Acknowledgment notifying the State
COL-227              Debt
            214                   Client that their Debt Referrals have been successfully loaded.
                     Referrals
                     Mass Load
            COL-                  The system shall provide the ability to review and return the erroneous
COL-228              Debt
            214                   Debt Accounts to the sending State Client for correction.
                     Referrals
                     Mass Load
            COL-                  The system shall generate a report by State Client indicating the Debt
COL-229              Debt
            214                   Accounts which were successfully loaded.
                     Referrals
                     Mass Load
            COL-                  The system shall generate a report by State Client indicating the Debt
COL-230              Debt
            214                   Accounts which unsuccessfully loaded and are undergoing review.
                     Referrals
                     Mass Load
            COL-                  The system shall create a system-generated sequential CCU unique
COL-231              Debt
            214                   key identifier Debt Account number for each new Debt Account.
                     Referrals
                     Mass Load
            COL-                  The system shall set the Debt Account Status Code to indicate that
COL-232              Debt
            214                   the Debt Account is now being collected by the CCU.
                     Referrals
                     Mass Load    The system shall import files of debt adjustments from State Clients
COL-233
                     Debt         (as defined in Technical Interface requirements).

7/13/2011                                                                                                                                               36
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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                            Requirement Description                                                                 Comments
            REQ ID



                     Adjustments

                     Mass Load
            COL-                    The system shall validate debt adjustment files (as defined in the
COL-234              Debt
            233                     Technical requirements).
                     Adjustments
                     Mass Load
            COL-                    The system shall process debt adjustment files (as defined in the
COL-235              Debt
            233                     Accounting requirements).
                     Adjustments
                     Mass Load
            COL-                    The system shall create a Client Acknowledgment notifying the State
COL-236              Debt
            233                     Client that their Debt Adjustments have been successfully loaded.
                     Adjustments
                                    The system shall flag a MVA Debt Account 90-days past due on a
COL-237              MVA Specific
                                    payment plan.
            COL-                    The system shall create an MVA export file of Debt Accounts which
COL-238              MVA Specific
            237                     are 90 days past due on a payment plan.
                                    The system shall update the MVA flag field to indicate the date the
            COL-
COL-239              MVA Specific   MVA export file is sent to the MVA, which is the date that MVA was
            237
                                    notified.
                                    The system shall create a note entry record indicating that the MVA
            COL-
COL-240              MVA Specific   flag field was updated and the Debt Account MVA flag status was
            237
                                    exported to the MVA.
            COL-                    The system shall remove the flag on a MVA Debt Account when the
COL-241              MVA Specific
            237                     Debtor brings the payment plan current.
                                    The system shall perform matching program checks initially when a
                                    Debt Account is loaded for Debtor1, Debtor2, Debtor3, and Debtor4
                     Matching
COL-242                             for active and inactive Debt Accounts. The matching program check is
                     Process
                                    the process whereby the Debt Account goes through a number of
                                    matching programs to identify Debtor assets.

7/13/2011                                                                                                                                              37
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                         Requirement Description                                                                   Comments
            REQ ID



                                 The system shall perform daily matching program checks on a Debt
            COL-     Matching
COL-243                          Account for Debtor1, Debtor2, Debtor3, and Debtor4 for active and
            242      Process
                                 inactive Debt Accounts.
            COL-     Matching    The system shall perform a Vital Records match against records in
COL-244
            244      Process     Maryland Vital Records to determine deceased Debtors.
            COL-     Matching    The system shall export Debt Accounts to be provided to Maryland
COL-245
            244      Process     Vital Records.
            COL-     Matching    The system shall import Vital Records matches from Maryland Vital
COL-246
            244      Process     Records.
                                 The system shall perform Vital Records matches, cross-referencing
            COL-     Matching
COL-247                          Vital Records matches against Debt Accounts to determine if the
            244      Process
                                 Debtor is deceased.
            COL-     Matching    The system shall update the Debt Account with the Vital Records
COL-248
            244      Process     information.
            COL-     Matching    The system shall add a note entry to indicate that the Debtor is
COL-249
            244      Process     deceased and capture the date of death.
            COL-     Matching
COL-250                          The system shall display the Debtor’s Vital Records information.
            244      Process
                                 The system shall update the Debt Account Status Code to Legal
            COL-     Matching
COL-251                          action taken (LEG) for transfer to Legal Measures if the date of death
            244      Process
                                 occurred within the last six months.
                                 The system shall update the Debt Account Status Code to Resume
            COL-     Matching
COL-252                          collection activity (RCA) to pursue Debtor2, Debtor3, and Debtor4 if
            244      Process
                                 the death occurred more than six months prior to the current date.
                                 The system shall update the Debt Account Status Code to Abate-
            COL-     Matching    deceased no assets (ADN) as candidate for abatement when the
COL-253
            244      Process     death occurred more than six months prior to the current date without
                                 a Debtor2, Debtor3, and Debtor4 on the Debt Account.

7/13/2011                                                                                                                                             38
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                               Customization
                                                                                                               Configuration
            Parent




                                                                                                        COTS
REQ ID                Category                        Requirement Description                                                                  Comments
            REQ ID



            COL-     Matching    The system shall perform an Address Correction Match to identify the
COL-254
            240      Process     Debtor’s current address.
            COL-     Matching    The system shall import Address Corrections from the Motor Vehicle
COL-255
            254      Process     Administration.
            COL-     Matching    The system shall import Address Corrections from the Comptroller’s
COL-256
            254      Process     Office.
            COL-     Matching
COL-257                          The system shall import NCOA Address Corrections.
            254      Process
                                 The system shall perform Address Correction Matches, cross-
            COL-     Matching
COL-258                          referencing correct addresses against Debt Accounts to determine if
            254      Process
                                 the Debtor has a corrected address.
            COL-     Matching    The system shall update the Debt Account with Address Correction
COL-259
            254      Process     information.
            COL-     Matching    The system shall store and display up to 10 Address Corrections on a
COL-260
            254      Process     Debt Account.
                                 The system shall create a note entry for previous address related
                                 information to include the following:
                                 COL-261.1 street
            COL-     Matching    COL-261.2 city
COL-261
            254      Process     COL-261.3 state
                                 COL-261.4 ZIP code
                                 COL-261.5 country
                                 COL-261.6 telephone number
            COL-     Matching
COL-262                          The system shall create a note entry for previous phone numbers.
            254      Process
                                 The system shall alert the assigned Collector that the Debt Account
            COL-     Matching
COL-263                          address related information has been updated each time the Debt
            254      Process
                                 Account information is modified.

7/13/2011                                                                                                                                           39
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                Customization
                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID                Category                        Requirement Description                                                                   Comments
            REQ ID



            COL-     Matching    The system shall perform a Wage match to determine if the Debtor
COL-264
            242      Process     has wages.
                                 The system shall import Wage Matches from the Department of Labor
            COL-     Matching    Licensing and Regulation (DLLR) for Unemployment Insurance
COL-265
            264      Process     Division’s Maryland Automated Benefits System (MABS) for Debtor
                                 quarterly earnings.
            COL-     Matching    The system shall perform Wage Matches, cross-referencing Wage
COL-266
            264      Process     Matches against Debt Accounts to determine if the Debtor has wages.
            COL-     Matching    The system shall update the Debt Account with Wage Match
COL-267
            264      Process     information.
                                 The system shall execute the following steps on a Debt Account when
                                 Debtor wages are identified:
                                 COL-268.1 Confirm the Debt Account is without a current, active
                                 Payment Plan
                                 COL-268.2 Confirm that no legal action has been started on the Debt
                                 Account
            COL-     Matching
COL-268                          COL-268.3 If debtor is a state employee, implement central payroll
            264      Process
                                 offset
                                 COL-268.4 Add Debt Account to dialer campaign
                                 COL-268.5 Indicate the Debt Account as priority to call
                                 COL-268.6 Indicate the Debt Account as a candidate to transfer to
                                 Legal
                                 COL-268.7 Initiate the L-10 Letter
            COL-     Matching    The system shall add a note entry to indicate that the Debtor has
COL-269
            264      Process     wages.
                                 The system shall store and display, to authorized users, the Debtor’s
            COL-     Matching
COL-270                          wage information on the Financial Profile screen:
            264      Process
                                 COL-270.1 quarterly earnings amount

7/13/2011                                                                                                                                            40
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                         Requirement Description                                                                   Comments
            REQ ID



                                 COL-270.2 quarterly earnings for quarter (date range field)
                                 COL-270.3 quarterly earnings for quarter (Employment Standards
                                 Administration (ESA) “as of” date)
                                 COL-270.4 employer name
                                 COL-270.5 employer address
                                 COL-270.6 employer phone number
            COL-     Matching    The system shall perform a Real Property match to determine if the
COL-271
            242      Process     Debtor has property.
            COL-     Matching    The system shall import Real Property matches from the Department
COL-272
            271      Process     of Assessments and Taxation.
                                 The system shall perform Real Property matches, cross-referencing
            COL-     Matching
COL-273                          death notifications against Debt Accounts to determine if the Debtor
            271      Process
                                 has real property.
            COL-     Matching    The system shall update the Debt Account with Real Property match
COL-274
            271      Process     information.
                                 The system shall execute the following actions on a Debt Account
                                 when Debtor real property is identified:
                                 COL-275.1 Confirm the Debt Account is without a current, active
                                 Payment Plan
            COL-     Matching    COL-275.2 Confirm that no legal action has been started on the Debt
COL-275
            271      Process     Account
                                 COL-275.3 Add Debt Account to dialer campaign
                                 COL-275.4 Indicate Debt Account as priority to call
                                 COL-275.5 Indicate the Debt Account for transfer to Legal
                                 COL-275.6 Initiate the L-10 Letter
            COL-     Matching    The system shall add a note entry to indicate that the Debtor has real
COL-276
            271      Process     property.


7/13/2011                                                                                                                                             41
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                                                                                                                               Customization
                                                                                                               Configuration
            Parent




                                                                                                        COTS
REQ ID                Category                        Requirement Description                                                                  Comments
            REQ ID



            COL-     Matching    The system shall store and display the Debtor’s real property
COL-277
            271      Process     information.
            COL-     Matching    The system shall perform a State Retiree match program to determine
COL-278
            240      Process     if the Debtor receives state retiree payments.
            COL-     Matching    The system shall import State Retiree matches from the Maryland
COL-279
            278      Process     State Retirement Agency – State Retirement system.
                                 The system shall perform State Retiree matches, cross-referencing
            COL-     Matching
COL-280                          death notifications against Debt Accounts to determine if the Debtor
            278      Process
                                 has retiree payment and storing the updated account information.
            COL-     Matching    The system shall update the Debt Account with State Retiree match
COL-281
            278      Process     information.
            COL-     Matching    The system shall check the Legal module to determine if the Debt
COL-282
            278      Process     Account has active garnishment orders.
            COL-     Matching    The system shall add a note entry to indicate that the Debtor has
COL-283
            278      Process     active garnishment orders.
                                 The system shall update the Debt Account Status Code to Resume
            COL-     Matching
COL-284                          collection activity (RCA) as pursue Debtor1, Debtor2, Debtor3, and
            278      Process
                                 Debtor4 if there is a State Retiree match and Vital Records match.
                                 The system shall execute the following actions on a Debt Account
                                 when State Retiree match for a Debtor is identified:
                                 COL-285.1 Confirm that there is no current, active Payment Plan on
                                 the Debt Account
            COL-     Matching    COL-285.2 Confirm that no legal action has been started on the Debt
COL-285
            278      Process     Account
                                 COL-285.3 Add Debt Account to dialer campaign
                                 COL-285.4 Indicate Debt Account priority to call
                                 COL-285.5 Indicate the Debt Account as a candidate for transfer to
                                 Legal

7/13/2011                                                                                                                                           42
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                        Customization
                                                                                                                        Configuration
            Parent




                                                                                                                 COTS
REQ ID                 Category                             Requirement Description                                                                     Comments
            REQ ID



                                      COL-285.6 Initiate the L-10 Letter

            COL-     Matching         The system shall add a note entry to indicate that the Debtor is a State
COL-286
            278      Process          retiree.
            COL-     Matching         The system shall store and display the Debtor’s State Retiree
COL-287
            278      Process          information.
                                      The system shall store the following State Client fields:
                                      COL-288.1 client number
                                      COL-288.2 client name
                                      COL-288.3 title / alias
                                      COL-288.4 primary address line 1
                                      COL-288.5 primary address line 2
                                      COL-288.6 primary city
                                      COL-288.7 primary state
                                      COL-288.8 primary phone
                                      COL-288.9 primary fax
                                      COL-288.10 secondary address line 1
COL-288              Client Profile
                                      COL-288.11 secondary address line 2
                                      COL-288.12 secondary city
                                      COL-288.13 secondary state
                                      COL-288.14 secondary phone
                                      COL-288.15 secondary fax
                                      COL-288.16 primary contact person
                                      COL-288.17 secondary contact person
                                      COL-288.18 email address of primary contact person
                                      COL-288.19 email address of secondary contact person
                                      COL-288.20 business client (ex. Commissioned or Non-
                                      Commissioned, Schools (Student Loans), MVA)

7/13/2011                                                                                                                                                    43
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                     Customization
                                                                                                                     Configuration
            Parent




                                                                                                              COTS
REQ ID                 Category                             Requirement Description                                                                  Comments
            REQ ID



                                      COL-288.21 business client type
                                      COL-288.22 business classification
                                      COL-288.23 remit code
                                      COL-288.24 branch (user-specified)
                                      COL-288.25 date last assigned
                                      COL-288.26 State Client indicator (ACT active, INA inactive)
                                      COL-288.27 Collector note 1 (specific notes for Collectors to see
                                      which will be displayed on primary collector screen)
                                      COL-288.28 Collector note 2
                                      COL-288.29 date the client was set-up
                                      COL-288.30 effective date
            COL-
COL-289              Client Profile   The system shall assign unique State Client Account numbers.
            288
                                      The system shall calculate the refund amount owed to a State Client
            COL-
COL-290              Client Profile   per State Client preferences after more funds were collected than the
            288
                                      total debt amount.
                                      The system shall assign Debt Accounts to Collectors WIP list based
                                      on:
                     Work             COL-291.1 referring State Client
COL-291
                     Assignments      COL-291.2 type of Debtor
                                      COL-291.3 ZIP code
                                      COL-291.4 total balance due
                                      The system shall, in order to ensure that the user’s supervisor,
            COL-     Work             manager, or director addresses all re-assigned tasks, limit the
COL-292
            291      Assignments      reassignment of work queues to “next level” in the hierarchy of user
                                      types.
            COL-     Work             The system shall allow a supervisor to access a Collector’s queue and
COL-293
            291      Assignments      WIP list to complete the work or reassign it to another Collector.

7/13/2011                                                                                                                                                 44
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                 Category                          Requirement Description                                                                   Comments
            REQ ID



                                   The system shall generate a daily WIP list for the Collections Section
                                   to include:
            COL-     Work
COL-294                            COL-294.1 Debt Accounts assigned to the Collector
            291      Assignments
                                   COL-294.2 Debt Accounts assigned to Supervisors for approval
                                   COL-294.3 Debt Accounts assigned for abatement review
                                   The system shall display a daily WIP list for the Legal Measures
                                   Section and the OAG to include:
                                   COL-295.1 Debt Accounts assigned to the Legal Measures and OAG
            COL-     Work
COL-295                            staff
            291      Assignments
                                   COL-295.2 Debt Accounts assigned to the Legal Measures
                                   Supervisors for approval
                                   COL-295.3 Debt Accounts assigned for abatement review
                                   The system shall allow an authorized user the flexibility to delegate
                                   selected approvals within a workflow, wherein:
                                   COL-296.1 a supervisor can delegate the ability to reassign Debt
            COL-     Work          Accounts to someone else’s work queue
COL-296
            291      Assignments   COL-296.2 a supervisor is prevented from delegating the authority to
                                   approve sending a Debt Account for skip tracing
                                   COL-296.3 the authorized user has the option to decide the specific
                                   steps within a workflow and to whom to delegate authority
                                   The system shall store specific State Client and Debtor
                                   information on the Primary Collections screen to include
                                   the following fields:
                     Primary
                                   COL-297.1 client number
COL-297              Collection
                                   COL-297.2 client name
                     Screen
                                   COL-297.3 client name alias
                                   COL-297.4 client contact person
                                   COL-297.5 client phone number

7/13/2011                                                                                                                                               45
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                                                                                   Configuration
            Parent




                                                                            COTS
REQ ID               Category                     Requirement Description                                          Comments
            REQ ID



                                COL-297.6 CCU Debt Account number
                                COL-297.7 debtor1 name
                                COL-297.8 debtor1 SSN
                                COL-297.9 debtor1 DOB
                                COL-297.10 debtor1 address
                                COL-297.11 debtor1 phone
                                COL-297.12 debtor1 phone 2
                                COL-297.13 debtor1 email address
                                COL-297.14 debtor1 license number
                                COL-297.15 debtor2 name
                                COL-297.16 debtor2 SSN
                                COL-297.17 debtor2 DOB
                                COL-297.18 debtor2 address
                                COL-297.19 debtor2 phone
                                COL-297.20 debtor2 phone 2
                                COL-297.21 debtor2 email address
                                COL-297.22 debtor2 license number
                                COL-297.23 debtor3 name
                                COL-297.24 debtor3 SSN
                                COL-297.25 debtor3 DOB
                                COL-297.26 debtor3 address
                                COL-297.27 debtor3 phone
                                COL-297.28 debtor3 phone 2
                                COL-297.29 debtor3 email address
                                COL-297.30 debtor3 license number
                                COL-297.31 debtor4 name
                                COL-297.32 debtor4 SSN
                                COL-297.33 debtor4 DOB

7/13/2011                                                                                                               46
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                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                 Category                           Requirement Description                                                                Comments
            REQ ID



                                     COL-297.34 debtor4 address
                                     COL-297.35 debtor4 phone
                                     COL-297.36 debtor4 phone 2
                                     COL-297.37 debtor4 email address
                                     COL-297.38 debtor4 license number
                                     COL-297.39 account balance
                                     COL-297.40 principal amount
                                     COL-297.41 assigned interest
                                     COL-297.42 accrued interest
                                     COL-297.43 late charge
                                     COL-297.44 Collection fee
                                     COL-297.45 NSF fee
                                     COL-297.46 reason for referral (user free hand comments)
                                     COL-297.47 listing of related Debt Account numbers which have been
                                     bundled
                                     COL-297.48 status indicator (for each account bundled); related
                                     documents icon
                                     COL-297.49 total Debt Account balances
                                     COL-297.50 current Debt Account Status Code
                                     COL-297.51 special instructions
                                     COL-297.52 ESA Wage Match information
                                     COL-297.53 Property Match information
                                     COL-297.54 Address Corrections Match information
                                     COL-297.55 State Retiree Match information
                                     COL-297.56 Death Notification Match information
                     Alerts /
COL-298                              The system shall record special instructions to a Debt Account.
                     Notifications



7/13/2011                                                                                                                                             47
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




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                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                 Category                          Requirement Description                                                                  Comments
            REQ ID



            COL-                  The system shall display Debt Account special instructions on the
COL-299              Alerts
            298                   Primary Collection screen.
            COL-                  The system shall add special instructions by an authorized user on the
COL-300              Alerts
            298                   Primary Collection screen.
            COL-                  The system shall allow the authorized user to send mass electronic
COL-301              Alerts
            298                   communications and automated notifications to users.
            COL-
COL-302              Alerts       The system shall have the ability to blast fax to multiple Clients.
            298
                     Packet       The system shall calculate a total balance for all bundled Debt
COL-303
                     Accounts     Accounts for a given Debtor.
            COL-     Packet       The system shall maintain a separate Debt Account Status Code for
COL-304
            303      Accounts     each bundled Debt Account.
            COL-     Packet       The system shall access related Debt Account(s) from the Primary
COL-305
            303      Accounts     Collection screen.
COL-306              Data Entry   The system shall maintain Debt Account information.
                                  The system shall store contact information for additional authorized
            COL-
COL-307              Data Entry   person to whom a CCU representative may speak about the Debt
            306
                                  Account (in the absence of the Debtor).
            COL-
COL-308              Data Entry   The system shall have a mail return indicator and reason returned.
            306
                                  The system shall store mailing data to include:
                                  COL-309.1 Mailed
                                  COL-309.2 Undeliverable = Good
            COL-
COL-309              Data Entry   COL-309.3 Address can’t be obtained
            306
                                  COL-309.4 Changes = Good address based on NCOA
                                  COL-309.5 MR- no change = No good address available
                                  COL-309.6 Return = Delivery Validation Point (DVP) Address

7/13/2011                                                                                                                                              48
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                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                           Requirement Description                                                                    Comments
            REQ ID



                                   questionable

            COL-                   The system shall update the Debt Account information with return mail
COL-310              Data Entry
            306                    information.
            COL-                   The system shall have a bad email address indicator and reason
COL-311              Data Entry
            306                    returned.
            COL-                   The system shall have a bad cell phone number indicator and reason
COL-312              Data Entry
            306                    returned.
            COL-
COL-313              Data Entry    The system shall store one or more State Client name aliases.
            306
            COL-
COL-314              Data Entry    The system shall store one or more Debtor name aliases.
            306
                                   The system shall store specific financial information for Debtor1,
                                   Debtor2, Debtor3, and Debtor4 to include the following fields:
                                   COL-315.1 employer name
            COL-     Financial
COL-315                            COL-315.2 employer address
            306      Information
                                   COL-315.3 employer city
                                   COL-315.4 state
                                   COL-315.5 ZIP code
                                   The system shall have a Financial Profile screen (collections) with the
                                   following fields for the Debtor1, Debtor2, Debtor3, and Debtor4:
                                   COL-316.1 employer name
                                   COL-316.2 employer address
            COL-     Financial
COL-316                            COL-316.3 employer city
            306      Information
                                   COL-316.4 state
                                   COL-316.5 ZIP code
                                   COL-316.6 employer phone
                                   COL-316.7 quarterly earnings (interface from ESA)

7/13/2011                                                                                                                                                49
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




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                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID               Category                        Requirement Description                                                                    Comments
            REQ ID



                                COL-316.8 quarterly earnings for quarter (date field interface from
                                ESA)
                                COL-316.9 business federal tax ID number
                                COL-316.10 original debt balance
                                COL-316.11 ability to calculate interest through manually updated date
                                COL-316.12 employer 2 name
                                COL-316.13 employer 2 Address
                                COL-316.14 employer 2 city
                                COL-316.15 state
                                COL-316.16 ZIP code
                                COL-316.17 employer 2 phone
                                COL-316.18 additional authorized person1
                                COL-316.19 relation of additional authorized person1 to debtor
                                COL-316.20 additional authorized person1 DOB
                                COL-316.21 additional authorized person1 SSN
                                COL-316.22 additional authorized person2
                                COL-316.23 relation of additional authorized person2 to debtor
                                COL-316.24 additional authorized person2 DOB
                                COL-316.25 additional authorized person2 SSN
                                COL-316.26 additional authorized person3
                                COL-316.27 relation of additional authorized person3 to debtor
                                COL-316.28 additional authorized person3 DOB
                                COL-316.29 additional authorized person3 SSN
                                COL-316.30 additional authorized person4
                                COL-316.31 relation of additional authorized person4 to debtor
                                COL-316.32 additional authorized person4 DOB
                                COL-316.33 additional authorized person4 SSN
                                COL-316.34 federal employer ID number

7/13/2011                                                                                                                                            50
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




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                                                                                      Configuration
            Parent




                                                                               COTS
REQ ID               Category                        Requirement Description                                          Comments
            REQ ID



                                COL-316.35 debt type (individual/corporate)
                                COL-316.36 late charge paid
                                COL-316.37 original amount of debt
                                COL-316.38 separation date
                                COL-316.39 last payment to agency
                                COL-316.40 deferment period
                                COL-316.41 cancellation period
                                COL-316.42 interest paid to school
                                COL-316.43 principal paid to school
                                COL-316.44 total interest paid
                                COL-316.45 debtor1 name
                                COL-316.46 debtor1 SSN
                                COL-316.47 debtor1 DOB
                                COL-316.48 debtor1 email
                                COL-316.49 debtor1 driver license number
                                COL-316.50 debtor1 address
                                COL-316.51 debtor1 city
                                COL-316.52 debtor1 state
                                COL-316.53 debtor1 ZIP code
                                COL-316.54 debtor1 phone
                                COL-316.55 debtor2 name
                                COL-316.56 debtor2 SSN
                                COL-316.57 debtor2 DOB
                                COL-316.58 debtor2 email
                                COL-316.59 debtor2 driver license number
                                COL-316.60 debtor2 address
                                COL-316.61 debtor2 city
                                COL-316.62 debtor2 state

7/13/2011                                                                                                                  51
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                     Customization
                                                                                                     Configuration
            Parent




                                                                                              COTS
REQ ID                Category                          Requirement Description                                                      Comments
            REQ ID



                                   COL-316.63 debtor2 ZIP code
                                   COL-316.64 debtor2 phone
                                   COL-316.65 debtor3 name
                                   COL-316.66 debtor3 SSN
                                   COL-316.67 debtor3 DOB
                                   COL-316.68 debtor3 email
                                   COL-316.69 debtor3 driver license number
                                   COL-316.70 debtor3 address
                                   COL-316.71 debtor3 city
                                   COL-316.72 debtor3 state
                                   COL-316.73 debtor3 ZIP code
                                   COL-316.74 debtor3 phone
                                   COL-316.75 debtor4 name
                                   COL-316.76 debtor4 SSN
                                   COL-316.77 debtor4 DOB
                                   COL-316.78 debtor4 email
                                   COL-316.79 debtor4 or driver license number
                                   COL-316.80 debtor4 address
                                   COL-316.81 debtor4 city
                                   COL-316.82 debtor4 state
                                   COL-316.83 debtor4 ZIP code
                                   COL-316.84 debtor4 phone
                                   The system shall calculate future payment scenarios for:
                                   COL-317.1 principle
            COL-     Financial     COL-317.2 assigned interest
COL-317
            306      Information   COL-317.3 accrued interest
                                   COL-317.4 late charge
                                   COL-317.5 collection fee

7/13/2011                                                                                                                                 52
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                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID                 Category                        Requirement Description                                                                  Comments
            REQ ID



                                  COL-317.6 Non Sufficient Funds (NSF) fee
                                  COL-317.7 total estimated payment
                                  The system shall have an additional Debtor screen with the following
                                  fields:
                                  COL-318.1 debtor1 name
                                  COL-318.2 debtor1 SSN
                                  COL-318.3 debtor1 previous SSN
                                  COL-318.4 debtor1 address
                                  COL-318.5 debtor1 place of employment
                                  COL-318.6 debtor1 place of employment phone number
                                  COL-318.7 debtor2 name
                                  COL-318.8 debtor2 SSN
                                  COL-318.9 debtor2 previous SSN
                                  COL-318.10 debtor2 address
                     Additional
            COL-                  COL-318.11 debtor2 place of employment
COL-318              Debtor
            306                   COL-318.12 debtor2 place of employment phone number
                     Screen
                                  COL-318.13 debtor3 name
                                  COL-318.14 debtor3 SSN
                                  COL-318.15 debtor3 previous SSN
                                  COL-318.16 debtor3 address
                                  COL-318.17 debtor3 place of employment
                                  COL-318.18 debtor3 place of employment phone number
                                  COL-318.19 debtor4 name
                                  COL-318.20 debtor4 SSN
                                  COL-318.21 debtor4 previous SSN
                                  COL-318.22 debtor4 address
                                  COL-318.23 debtor4 place of employment
                                  COL-318.24 debtor4 place of employment phone number

7/13/2011                                                                                                                                            53
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                                                                                                                                Customization
                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID                 Category                        Requirement Description                                                                  Comments
            REQ ID



                                  The system shall include a Payment Plan Setup screen with the
                                  following fields:
                                  COL-319.1 current total principle
                                  COL-319.2 assigned interest
                                  COL-319.3 accrued interest
                                  COL-319.4 current total late charges
                                  COL-319.5 current total NSF fee
                                  COL-319.6 current total court fee
                                  COL-319.7 current total collection fee
            COL-     Payment
COL-319                           COL-319.8 monthly payment amount according to plan (user-
            306      Plan Setup
                                  specified)
                                  COL-319.9 due date
                                  COL-319.10 next due
                                  COL-319.11 last payment received
                                  COL-319.12 total amount past due
                                  COL-319.13 down payment amount (authorized user-specified)
                                  COL-319.14 payment plan/agreement letter/contract printed date
                                  COL-319.15 monthly reminder status
                                  COL-319.16 last monthly reminder sent date
                                  The system shall have a Financial Profile screen (Pre-Judgment Legal
                                  Measures) with the following fields:
                                  COL-320.1 bank 1 name
                                  COL-320.2 bank 1 address
            COL-     Financial
COL-320                           COL-320.3 bank 1 city
            306      Profile
                                  COL-320.4 bank 1 state
                                  COL-320.5 bank 1 ZIP code
                                  COL-320.6 bank 1 phone
                                  COL-320.7 bank 1 account

7/13/2011                                                                                                                                            54
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                                                                                                     Customization
                                                                                     Configuration
            Parent




                                                                              COTS
REQ ID               Category                       Requirement Description                                          Comments
            REQ ID



                                COL-320.8 date checked
                                COL-320.9 average balance
                                COL-320.10 bank 2 name
                                COL-320.11 bank 2 address
                                COL-320.12 bank 2 city
                                COL-320.13 bank 2 state
                                COL-320.14 bank 2 ZIP code
                                COL-320.15 bank 2 phone
                                COL-320.16 bank 2 account
                                COL-320.17 date checked
                                COL-320.18 average balance
                                COL-320.19 date death noticed received
                                COL-320.20 date estate opened
                                COL-320.21 type of estate
                                COL-320.22 estate county name
                                COL-320.23 estate county address
                                COL-320.24 estate county city
                                COL-320.25 estate state
                                COL-320.26 estate ZIP code
                                COL-320.27 date estate claim filed
                                COL-320.28 amount of estate claim
                                COL-320.29 status of estate claim
                                COL-320.30 personal representative name
                                COL-320.31 personal representative address
                                COL-320.32 personal representative city
                                COL-320.33 personal representative state
                                COL-320.34 personal representative ZIP code
                                COL-320.35 estate attorney name

7/13/2011                                                                                                                 55
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                                                                                                               Configuration
            Parent




                                                                                                        COTS
REQ ID                 Category                            Requirement Description                                                             Comments
            REQ ID



                                      COL-320.36 estate attorney address
                                      COL-320.37 estate attorney city
                                      COL-320.38 estate state
                                      COL-320.39 estate ZIP code
                                      COL-320.40 estate attorney phone
                                      The system shall have an Itemization of Account screen with the
                                      following information;
                                      COL-321.1 client name in header
                                      COL-321.2 debtor name
                                      COL-321.3 address
                                      COL-321.4 date of debt referral
                                      COL-321.5 CCU account number
                                      COL-321.6 original amount of loan
                                      COL-321.7 date assigned
                                      COL-321.8 interest rate (client specified field)
                                      COL-321.9 payment breakdown and itemization
            COL-     Itemization of
COL-321                               COL-321.10 amount of payment
            306      Account
                                      COL-321.11 date of payment
                                      COL-321.12 principle
                                      COL-321.13 assigned interest
                                      COL-321.14 accrued interest
                                      COL-321.15 post judgment interest rate
                                      COL-321.16 post judgment interest
                                      COL-321.17 late charge
                                      COL-321.18 collection fee
                                      COL-321.19 NSF fee
                                      COL-321.20 court fee
                                      COL-321.21 total balance

7/13/2011                                                                                                                                           56
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                                                                                                                         Configuration
            Parent




                                                                                                                  COTS
REQ ID                 Category                             Requirement Description                                                                      Comments
            REQ ID



                                      COL-321.22 projected amount of payment
                                      COL-321.23 projected date of payment
                                      COL-321.24 projected principle
                                      COL-321.25 projected interest rate (client specified field)
                                      COL-321.26 projected assigned interest
                                      COL-321.27 projected accrued interest
                                      COL-321.28 projected post judgment interest rate
                                      COL-321.29 projected post judgment interest
                                      COL-321.30 projected late charge
                                      COL-321.31 projected collection fee
                                      COL-321.32 projected attorney fee
                                      COL-321.33 projected court fee
                                      COL-321.34 projected total balance
            COL-     Itemization of   The system shall calculate accrued interest based on the current
COL-322
            320      Account          principle balance and in accordance with Client-specified parameters.
                                      The system shall calculate collection fees at a Client-specified
            COL-     Itemization of
COL-323                               percentage, specific to a Client-specified date range, and based on
            321h     Account
                                      Client-specified parameters.
            COL-     Itemization of   The system shall store the accumulated NSF fee by adding a user-
COL-324
            321      Account          specified value, initially set at $5, per NSF.
            COL-     Itemization of   The system shall store the accumulated court fee by adding the court
COL-325
            321      Account          fee for the related Debt Account’s court cases.
                                      The system shall calculate a total balance based on the calculated
            COL-     Itemization of
COL-326                               principle due, accrued interest, late charges, collection fees, NSF fees,
            321      Account
                                      and court fees based on Client-specified parameters.
            COL-     Itemization of   The system shall allow an authorized user to enter date ranges to
COL-327
            321      Account          calculate projections.


7/13/2011                                                                                                                                                     57
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                                                                                                                          Configuration
            Parent




                                                                                                                   COTS
REQ ID                 Category                              Requirement Description                                                                      Comments
            REQ ID



                                      The system shall calculate a projected total balance based on the
                                      user-specified date ranges, projected principle due, projected accrued
            COL-     Itemization of
COL-328                               interest, projected late charge, projected collection fee, accumulated
            321      Account
                                      NSF fee, and accumulated court fee based on Client-specified
                                      parameters.
                                      The system shall calculate projected accrued interest based on user-
            COL-     Itemization of
COL-329                               specified date ranges, current principle balance, and on Client-
            321      Account
                                      specified parameters.
            COL-     Itemization of   The system shall calculate a projected future payment specific to a
COL-330
            321      Account          user-specified date range and based on Client-specified parameters.
                                      The system shall calculate a projected collection fee at a Client-
            COL-     Itemization of
COL-331                               specified rate of interest, specific to a Client-specified date range, and
            321      Account
                                      based on Client entered parameters.
            COL-     Itemization of
COL-332                               The system shall display the Itemization of Account screen.
            321      Account
            COL-     Itemization of   The system shall allow an authorized user to print the Itemization of
COL-333
            321      Account          Account screen data element fields.
            COL-                      The system shall prompt an authorized user prior to saving changes to
COL-334              Client Profile
            306                       the Client Account records.
            COL-     Client           The system shall allow authorized users to add Client numbers with
COL-335
            306      Numbers          the associated State Client.
            COL-     Client           The system shall allow authorized users to edit Client numbers with
COL-336
            335      Numbers          the associated State Client.
                                      The system shall sort the Debt Accounts referred to the CCU by the
            COL-
COL-337              Sort             Debt Account Status Code field with option to print while in a view
            306
                                      status.
            COL-                      The system shall provide a note entry that is associated with the Debt
COL-338              Notes
            306                       Account editable by an authorized user.

7/13/2011                                                                                                                                                      58
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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



            COL-                 The system shall update the note entry to identify when a Debtor
COL-339              Notes
            338                  record has been changed by the new account referral setup process.
                                 The system shall update the note entry to store Debt Account activity,
            COL-
COL-340              Notes       including changes made as a result of Match, Intercept, and Offset
            338
                                 programs.
            COL-                 The system shall create a note entry for fields updated on the Debtor
COL-341              Notes
            338                  Financial Profile screen.
            COL-                 The system shall display 10 lines of note entries on the Primary
COL-342              Notes
            338                  Collection (summary) screen.
            COL-                 The system shall display additional pages of all note entries as
COL-343              Notes
            338                  requested by the authorized user.
            COL-                 The system shall allow an authorized user to print selected note
COL-344              Notes
            338                  entries per authorized user-specified area.
            COL-
COL-345              Notes       The system shall allow an authorized user to print note entries.
            338
            COL-                 The system shall create a note entry for new special instructions
COL-346              Notes
            338                  entered on a Debt Account by the authorized user.
            COL-
COL-347              Notes       The system shall provide a note entry by Debt Account number.
            338
                                 The system shall display a list of active Debt Accounts grouped by
COL-348              Display
                                 Collector.
            COL-                 The system shall provide a Collector a list of the Collector’s recently
COL-349              Display
            348                  viewed Debt Accounts.
                                 The system shall provide the ability to display Debt Account sort
                                 criteria using:
            COL-
COL-350              Display     COL-350.1 broken promise to pay
            348
                                 COL-350.2 defaulted payment plan
                                 COL-350.3 new debt referral accounts

7/13/2011                                                                                                                                              59
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                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                 Category                         Requirement Description                                                                     Comments
            REQ ID



                                  COL-350.4 litigation date

                                  The system shall place “Print Later” flagged Debt Accounts, Payment
COL-351              Printing     Plans, Agreement Letters, and Contracts in a print queue for
                                  scheduled process printing on a printer in the CCU.
            COL-                  The system shall allow an authorized user to schedule printing of
COL-352              Printing
            351                   multiple Debt Accounts, Payment Plans, and Contracts.
            COL-                  The system shall print “Print Later” flagged Debt Accounts, Payment
COL-353              Printing
            351                   Plans, and Contracts.
            COL-                  The system shall allow an authorized user to indicate print criteria for
COL-354              Printing
            351                   “Print Later”.
            COL-                  The system shall allow an authorized user to print Debt Account
COL-355              Printing
            351                   records flagged for review.
                                  The system shall allow an authorized user to set a reminder date alert
COL-356              Alerts
                                  for Debt Accounts.
                     Private
                                  The system shall export a PCA file to the PCA Agency for Debt
COL-357              Collection
                                  Collection Services.
                     Agency
                                  The system shall provide PCA data fields for:
                                  COL-358.1 Month To Date (MTD)
                                  COL-358.2 Year To Date (YTD)
                                  COL-358.3 Total To Date (TTD)
                     Private
            COL-                  COL-358.4 number of Debt Accounts serviced
COL-358              Collection
            357                   COL-358.5 total amount collected from debtors
                     Agency
                                  COL-358.6 rolling yearly averages of PCA totals
                                  COL-358.7 date sent to PCA
                                  COL-358.8 placement dollar amount
                                  COL-358.9 placement total dollar amounts

7/13/2011                                                                                                                                                60
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                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                 Category                         Requirement Description                                                                    Comments
            REQ ID



                                  COL-358.10 recalled dollar amount
                                  COL-358.11 recalled total dollar amount
                     Private
            COL-
COL-359              Collection   The system shall store a unique PCA number for each PCA agency.
            357
                     Agency
                                  The system shall create a file of Debt Accounts to provide to the PCA
                                  for Debt Collection Services that meet the following criteria:
                     Private
            COL-                  COL-360.1 the Debt has been within the CCU for six months without
COL-360              Collection
            357                   payment activity
                     Agency
                                  COL-360.2 the Debtor is unassociated with any property ownership
                                  COL-360.3 the Debt Account has a balance of $25 or more
                     Private
            COL-                  The system shall allow an authorized user to print a detailed report of
COL-361              Collection
            357                   Debt Accounts referred to a PCA.
                     Agency
                                  The system shall display, on the Debt Account profile screen, the
                     Private      following PCA referral status codes:
            COL-
COL-362              Collection
            357
                     Agency       COL-362.1 Active/Forwarded to PCA (FW4)
                                  COL-362.1 Paid in Full/Forwarded to PCA (FPF)
                     Private
            COL-                  The system shall create a note entry record indicating the Debt
COL-363              Collection
            357                   Account has been referred to a PCA.
                     Agency
                                  The system shall create a note entry for:
                                  COL-364.1 PCA number
                     Private
            COL-                  COL-364.2 PCA name
COL-364              Collection
            357                   COL-364.3 forwarding rate (How much CCU is charged by PCA)
                     Agency
                                  COL-364.4 forwarding date
                                  COL-364.5 forwarding amount

7/13/2011                                                                                                                                               61
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                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                 Category                        Requirement Description                                                                   Comments
            REQ ID



                     Private      The system shall allow an authorized user to enter the forwarding
COL-365              Collection   acknowledgement date (date PCA loaded the Debt Account into the
                     Agency       PCA’s system).
                     Private
            COL-                  The system shall import a PCA file after 6 months of no payment on a
COL-366              Collection
            365                   Debt Account from the PCA agency.
                     Agency
                     Private
            COL-                  The system shall allow an authorized user to manually recall a Debt
COL-367              Collection
            365                   Account referred to a PCA.
                     Agency
                     Private
            COL-                  The system shall create a note entry indicating that the Debt Account
COL-368              Collection
            365                   was recalled from the PCA.
                     Agency
                                  The system shall display PCA data fields on a PCA Profile screen to
                                  include:
                                  COL-369.1 PCA number
                     Private      COL-369.2 PCA name
            COL-
COL-369              Collection   COL-369.3 MTD dollar amount collected
            365
                     Agency       COL-369.4 YTD dollar amount collected
                                  COL-369.5 TTD dollar amount collected
                                  COL-369.6 total number of accounts
                                  COL-369.7 total dollar amount collected
                                  The system shall maintain a rolling calendar -12-month average for
                                  PCA totals to include:
                     Private      COL-370.1 date sent
            COL-
COL-370              Collection   COL-370.2 placement total
            365
                     Agency       COL-370.3 recalled total
                                  COL-370.4 placement dollar amount
                                  COL-370.5 recalled dollar amount

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                                                                                                                      Configuration
            Parent




                                                                                                               COTS
REQ ID                Category                             Requirement Description                                                                    Comments
            REQ ID



                     Private
            COL-
COL-371              Collection      The system shall summarize PCA data by State Client type.
            365
                     Agency
                     Private
            COL-
COL-372              Collection      The system shall allow an authorized user to display PCA data fields.
            365
                     Agency
                     Private
            COL-                     The system shall process PCA payment files (as defined in the
COL-373              Collection
            355                      Accounting Requirements).
                     Agency
                     Outside         The system shall create a file of Debt Accounts to provide to the
COL-374
                     Letter Vendor   Outside Letter Vendor service for printing services.
            COL-     Outside         The system shall export Print Servicing File to the Outside Letter
COL-375
            374      Letter Vendor   Vendor service for printing services.
            COL-     Outside         The system shall import NCOA from the Outside Letter Vendor
COL-376
            374      Letter Vendor   service.
            COL-     Outside
COL-377                              The system shall load address corrections from the NCOA.
            374      Letter Vendor
                     Transfer Debt   The system shall allow a Collector to recommend a Debt Account from
COL-378              Account to      the Collection module to the Legal module by changing the Debt
                     Legal           Account Status Code to LEG.
                     Transfer Debt
            COL-                     The system shall allow a Collector to complete and attach a checklist
COL-379              Account to
            378                      of required documentation to route a Debt Account to Legal.
                     Legal
                     Transfer Debt
            COL-                     The system shall require the Collector’s Supervisor approval before
COL-380              Account to
            378                      sending the Debt Account to the Legal module.
                     Legal
            COL-     Transfer Debt   The system shall print a legal action notification letter (L-10 letter)
COL-381
            378      Account to      when a Debt Account is referred for legal action. The date printed on

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                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                              Requirement Description                                                                Comments
            REQ ID



                     Legal           the L-10 letter will herein be referred to as “L-10 letter date.”

                     Transfer Debt
            COL-                     The system shall notify the Debtor by telephone when a Debt Account
COL-382              Account to
            378                      is referred for legal action with valid telephone number.
                     Legal
                     Transfer Debt
            COL-                     The system shall notify the Debtor by email when a Debt Account is
COL-383              Account to
            378                      referred for legal action with a valid email.
                     Legal
                     Transfer Debt
            COL-                     The system shall notify the Debtor by cell phone when a Debt Account
COL-384              Account to
            378                      is referred for legal action with a valid cell phone.
                     Legal
                     Transfer Debt The system shall notify the Legal Measures’ supervisor when a Debtor
            COL-
COL-385              Account to    makes a payment at a payment location ten days after the L-10 letter
            378
                     Legal         date.
                                   The system shall display the message “Legal action pending. Please
                     Transfer Debt
            COL-                   contact the CCU for more details” ten days after the L-10 letter date
COL-386              Account to
            378                    when a Debtor tries to make a payment, before a payment is
                     Legal
                                   accepted, at any payment location.
                     Transfer Debt The system shall provide the Collector the ability to submit a Debt
            COL-
COL-387              Account to    Account to the Collector’s Supervisor for review and approval with an
            378
                     Legal         explanation for recommending the Debt Account for suit drafting .
                     Transfer Debt The system shall verify that the Financial Profile screen is completed
            COL-
COL-388              Account to    prior to sending the Debt Account to the Collector’s Supervisor for
            378
                     Legal         review and approval for suit drafting.
                     Transfer Debt
            COL-                   The system shall alert the Collector’s Supervisor that a pending Debt
COL-389              Account to
            378                    Account has been recommended for suit preparation.
                     Legal


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                                                                                                                      Configuration
            Parent




                                                                                                               COTS
REQ ID                 Category                            Requirement Description                                                                    Comments
            REQ ID



                     Transfer Debt   The system shall include an embedded link in the Legal Measures
            COL-
COL-390              Account to      recommendation notification that shall allow the Collector’s Supervisor
            378
                     Legal           to be redirected to the Debt Account.
                     Transfer Debt   The system shall authenticate the Collector’s Supervisor before
            COL-
COL-391              Account to      displaying the Debt Account unless the user is currently logged into
            378
                     Legal           the Collection module.
                     Transfer Debt
            COL-                     The system shall present the Debt Account in Edit mode for the
COL-392              Account to
            378                      Collector’s Supervisor to modify.
                     Legal
                     Transfer Debt
            COL-                     The system shall provide a Comments field for the Collector’s
COL-393              Account to
            378                      Supervisor to enter comments about the Debt Account.
                     Legal
                     Transfer Debt   The system shall allow the Collector’s Supervisor two options:
            COL-
COL-394              Account to      COL-394.1 Approved for transfer to Legal Measures
            378
                     Legal           COL-394.2 Return to Collector
                     Transfer Debt   The system shall submit the Debt Account to Legal Measures’
            COL-
COL-395              Account to      authorized user after the Collector’s Supervisor approves the Debt
            378
                     Legal           Account for transfer to Legal Measures.
                     Transfer Debt
            COL-                     The system shall return the pending Debt Account to the Collector
COL-396              Account to
            378                      when the Collector’s Supervisor selects the Return to Collector option.
                     Legal
                     Transfer Debt
            COL-                     The system shall send a notification to the Collector that the
COL-397              Account to
            378                      Collector’s Supervisor has returned the Debt Account with comments.
                     Legal
                                   The system shall allow the Collector to modify the Debt Account and
                     Transfer Debt
            COL-                   return the account to the Collector’s Supervisor repeating the review
COL-398              Account to
            378                    and approval process loop until the supporting documentation is
                     Legal
                                   approved for suit drafting.

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                                                                                                                   Configuration
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                                                                                                            COTS
REQ ID                Category                             Requirement Description                                                                 Comments
            REQ ID



                     Transfer Debt   The system shall submit the Debt Account to Legal Measures’
            COL-
COL-399              Account to      Supervisor when the Collector’s Supervisor approves the Debt
            378
                     Legal           Account for suit drafting.
                     Transfer Debt   The system shall have the ability to route a Debt Account to Legal
            COL-
COL-400              Account to      Measures for review and approval.
            378
                     Legal
                                   The system shall lock the Debt Account after it is assigned to Legal
                     Transfer Debt Measures to prevent additional editing of Debt Account information.
            COL-
COL-401              Account to    Lock means that users outside of the Legal Measures and Office of
            378
                     Legal         Attorney General (OAG) section shall have read-only access to the
                                   Debt Account with the exception of the notes.
                     Transfer Debt The system shall allow a Legal Measures’ Supervisor to return a Debt
            COL-
COL-402              Account to    Account to the Collector to gather additional supporting
            378
                     Legal         documentation.
                     Transfer Debt The system shall set/reset the event or alert date in a legal workflow
            COL-                   when the Collector’s supervisor changes the Debt Account Status
COL-403              Account to
            378                    Code to send the Debt Account to Legal Measures.
                     Legal
                                   The system shall allow the Legal Measures management override of
                     Transfer Debt
            COL-                   the Debt Account locking capability to be available through an
COL-404              Account to
            378                    integrated approval process that includes the approval of the attorney
                     Legal
                                   to whom the Debt Account is assigned.
                     Transfer Debt The system shall alert Legal Measures users 10 days after the L-10
            COL-
COL-405              Account to    letter date to begin drafting suit.
            378
                     Legal
                     Transfer Debt The system shall allow an authorized user to assign a Debt Account to
            COL-
COL-406              Account to    a Legal Measures user for lawsuit drafting.
            378
                     Legal


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                                                                                                                     Configuration
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                                                                                                              COTS
REQ ID                Category                             Requirement Description                                                                   Comments
            REQ ID



                     Transfer Debt   The system shall change the Debt Account Status Code to Legal Suit
            COL-
COL-407              Account to      Draft (LSD) when the suit drafting begins, an action (status change)
            378
                     Legal           which denotes the first step in the pre-judgment process.
                     Transfer Debt
            COL-                     The system shall notify the Collector to gather supporting
COL-408              Account to
            378                      documentation at five-day intervals.
                     Legal
                     Transfer Debt
            COL-                     The system shall allow Collectors to indicate that they have gathered
COL-409              Account to
            378                      supporting documentation.
                     Legal
                     Transfer Debt   The system shall terminate the Reminder functionality after supporting
            COL-
COL-410              Account to      documentation has been uploaded.
            378
                     Legal
                                   The system shall allow an authorized user to change the status of a
                                   Debt Account for legal action to:
                                   COL-411.1 Legal-Debtor Bankruptcy/Discharged (LBD)
                                   COL-411.2 Legal-Debtor Bankruptcy/Decision Pending (LBP)
                                   COL-411.3 Legal Assigned to Attorney (LE1, LE2, LE3, LE4, LE5,
                                   LE6, and LE7)
                                   COL-411.4 Legal-Estate Claim/Court Claim Filed (LEC)
                     Transfer Debt
            COL-                   COL-411.5 Legal-Estate Claim/Notice Death (LED)
COL-411              Account to
            378                    COL-411.6 Legal Action Taken (LEG)
                     Legal
                                   COL-411.7 Legal/Referred to Outside Agency
                                   COL-411.8 Legal-Post Judgment Garnishment/Exec/Active/Ongoing
                                   (LGA)
                                   COL-411.9 Legal-Post Judgment Garnishment/Exec/Recommended
                                   (LGR)
                                   COL-411.10 Legal-Suit/Judgment Granted (LJG)
                                   COL-411.11 Legal-Post Judgment/Interrogatories/Examination (LJI)

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                                                                                                                  Configuration
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                                                                                                           COTS
REQ ID                Category                           Requirement Description                                                                  Comments
            REQ ID



                                   COL-411.12 Legal JMT Lien (LJL)
                                   COL-411.13 Legal-Paid-In-Full (LPF)
                                   COL-411.14 Legal-Suit/Payment Plan (LPP)
                                   COL-411.15 Legal-Settled-In-Full (LSF)
                                   COL-411.16 Legal-Suit/Preparation (LSP)
                     Transfer Debt The system shall execute a Legal Measures workflow based on the
            COL-                   pending legal action (as defined in the Legal Measures Workflow
COL-412              Account to
            378                    requirements).
                     Legal
                     Transfer Debt The system shall store changes made to fields on the Debt Account
            COL-
COL-413              Account to    during the Legal Measures workflow.
            378
                     Legal
COL-414              Abatement      The system shall provide an Abatement Request workflow.
                                    The system shall provide the following fields on the Abatement
                                    Request through the Collection module:
                                    COL-415.1 referring agency (auto-populate)
                                    COL-415.2 account name (auto-populate)
                                    COL-415.3 CCU account number (auto-populate)
                                    COL-415.4 is the item on the accounts receivable (Y/N)?
                                    COL-415.5 is this a partial abatement (Y/N)?
            COL-
COL-415              Abatement      COL-415.6 original debt amount (auto-populate)
            414
                                    COL-415.7 current debt amount (auto-populate)
                                    COL-415.8 dollar amount recommended for abatement (user define)
                                    COL-415.9 reason for abatement (select from the below user-specified
                                    list)
                                       COL-415.9.1 Abate-court decision (ACD)
                                       COL-415.9.2 Abate corporate charter forfeited (ACF)
                                       COL-415.9.3 Abate-deceased no assets (ADN)

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                                                                                                                Configuration
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REQ ID                Category                        Requirement Description                                                                   Comments
            REQ ID



                                   COL-415.9.4 Abate-exceeded time, estate (AET)
                                   COL-415.9.5 Abate-inadequate documentation (AID)
                                   COL-415.9.6 Abate-debtor has no funds (ANF)
                                   COL-415.9.7 Abate-unable to locate (AUL)
                                   COL-415.9.8 Abate-settlement offer (ASO)
                                   COL-415.9.9 Abate-no wages and no property (ANW)
                                   COL-415.9.10 Abate-client (agency) error (ACE)
                                 COL-415.10 reason for debt (user-defined)
                                 COL-415.11 rationale for abatement (user-defined)
                                 COL-415.12 does referring agency concur settlement offer (Y/N, not
                                 contacted)
                                 COL-415.13 approvals (auto-populate)
                                 COL-415.14 approval date (auto-populate)
            COL-
COL-416              Abatement   The system shall be able to print Abatement Requests.
            414
            COL-                 The system shall allow an authorized user to select one of the many
COL-417              Abatement
            414                  abatement reasons.
            COL-                 The system shall allow an authorized user to set an abatement follow-
COL-418              Abatement
            414                  up date.
            COL-                 The system shall allow an authorized user to create a note entry
COL-419              Abatement
            414                  specifying the reason for the abatement.
            COL-                 The system shall allow a Collector to submit the Abatement Request
COL-420              Abatement
            414                  to the Collector’s Supervisor for review and approval.
            COL-                 The system shall send an alert to the Collector’s Supervisor of the
COL-421              Abatement
            414                  pending Abatement Request.
                                 The system shall include an embedded link in the Abatement Request
            COL-
COL-422              Abatement   that shall allow the Collector’s Supervisor to be redirected to the
            414
                                 pending Abatement Request.

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                                                                                                                  Configuration
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                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



                                 The system shall authenticate the Collector’s Supervisor before
            COL-
COL-423              Abatement   displaying the Abatement Request unless the user is currently logged
            414
                                 onto the system.
            COL-                 The system shall present the pending Abatement Request in Edit
COL-424              Abatement
            414                  mode for the Collector’s Supervisor to modify.
                                 The system shall provide the Collector’s Supervisor with three options:
            COL-                 COL-425.1 Approve
COL-425              Abatement
            414                  COL-425.2 Reject
                                 COL-425.3 Need Additional Documentation
                                 The system shall allow an authorized user to update the field “does
            COL-
COL-426              Abatement   referring agency concur? Y/N)” if the Debt Account Status Code
            414
                                 selected is Abate-settlement offer (ASO).
            COL-                 The system shall provide a Comments field for the Collector’s
COL-427              Abatement
            414                  Supervisor to enter comments about the Abatement Request.
                                 The system shall submit the Abatement Request to the Abatement
                                 Committee Members after the Collector’s Supervisor approves the
            COL-
COL-428              Abatement   Abatement Request, if the Debt Account Status Code selected is not
            414
                                 abate-settlement offer with a balance equal to or greater than a user-
                                 defined value which will be initially set at $500.
            COL-                 The system shall return the pending Abatement Request to the
COL-429              Abatement
            414                  Collector if the Collector’s Supervisor selects the Reject option
                                 The system shall return the pending Abatement Request to the
            COL-
COL-430              Abatement   Collector if the Collector’s Supervisor selects the Need Additional
            414
                                 Documentation option.
            COL-                 The system shall notify the Collector that the Collector’s Supervisor
COL-431              Abatement
            414                  has returned the Abatement Request with comments.
            COL-                 The system shall allow the Collector to modify the Abatement Request
COL-432              Abatement
            414                  and return the request to the Collector’s Supervisor repeating this

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REQ ID                Category                        Requirement Description                                                                   Comments
            REQ ID



                                 process until the Abatement Request is approved or rejected by the
                                 Collector’s Supervisor.
                                 The system shall allow the Collector’s Supervisor to submit the
                                 Abatement Request to the Legal Measures’ Supervisor for review and
                                 approval, when both of the following criteria are met:
            COL-
COL-433              Abatement   COL-433.1 selected Debt Account Status Code is Abate-Settlement
            414
                                 Offer (ASO)
                                 COL-433.2 balance is equal to or greater than a user-specified value,
                                 which will initially be set at $500
                                 The system shall require the Debt Account reason to be Abate-
            COL-                 Settlement Offer (ASO) for a Collector’s Supervisor to submit an
COL-434              Abatement
            414                  Abatement Request to the Legal Measures’ Supervisor for review and
                                 approval.
            COL-                 The system shall notify the Legal Measures’ Supervisor of the pending
COL-435              Abatement
            414                  Abatement Request.
                                 The system shall include an embedded link in the Abatement Request
            COL-
COL-436              Abatement   Notification that shall allow the Legal Measures’ Supervisor to be
            414
                                 redirected to the Abatement Request.
                                 The system shall authenticate the Legal Measures’ Supervisor before
            COL-
COL-437              Abatement   displaying the Abatement Request unless the user is currently logged
            414
                                 into the Collection module.
            COL-                 The system shall present the Abatement Request in Edit mode for the
COL-438              Abatement
            414                  Legal Measures’ Supervisor to modify.
                                 The system shall provide Legal Measures three options:
            COL-                 COL-439.1 Approve
COL-439              Abatement
            414                  COL-439.2 Reject
                                 COL-439.3 Need Additional Documentation


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                                                                                                                   Configuration
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                                                                                                            COTS
REQ ID                Category                         Requirement Description                                                                     Comments
            REQ ID



            COL-                 The system shall provide a Comments field for the Legal Measures’
COL-440              Abatement
            414                  Supervisor to enter comments about the Abatement Request.
                                 The system shall submit the Abatement Request to the OAG’s
            COL-
COL-441              Abatement   Attorney General after the Legal Measures’ Supervisor approves the
            414
                                 Abatement Request.
                                 The system shall return the pending Abatement Request to the
            COL-
COL-442              Abatement   Collector’s Supervisor if the Legal Measures’ Supervisor selects the
            414
                                 Reject option.
                                 The system shall return the pending Abatement Request to the
            COL-
COL-443              Abatement   Collector’s Supervisor if the Legal Measures’ Supervisor selects the
            414
                                 Need Additional Documentation option.
                                 The system shall allow the Collector’s Supervisor to send the pending
            COL-
COL-444              Abatement   Abatement Request back to the Collector if the Legal Measures’
            414
                                 Supervisor returns the Abatement Request to Collections.
                                 The system shall send a notification to the Collector that the
            COL-
COL-445              Abatement   Collector’s Supervisor has returned the Abatement Request with
            414
                                 captured comments from the Legal Measures’ Supervisor.
                                 The system shall allow the Collector to modify the Abatement Request
            COL-
COL-446              Abatement   and return the request to the Collector’s Supervisor repeating this loop
            414
                                 until the Abatement Request is approved or rejected.
                                 The system shall submit the Abatement Request to the OAG Attorney
            COL-
COL-447              Abatement   General after the Collector’s Supervisor approval of the Abatement
            414
                                 Request.
                                 The system shall lock the Debt Account after the Abatement Request
                                 is assigned to the OAG Attorney General to prevent additional editing
            COL-
COL-448              Abatement   of the Abatement Request information. Lock means that users outside
            414
                                 of the Legal Measures and OAG units shall have read-only access to
                                 the Debt Account with the exception of the notes.

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                                                                                                                   Configuration
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                                                                                                            COTS
REQ ID                Category                         Requirement Description                                                                     Comments
            REQ ID



            COL-                 The system shall notify the OAG Attorney General of the pending
COL-449              Abatement
            414                  Abatement Request for review and approval.
                                 The system shall include an embedded link in the Abatement Request
            COL-
COL-450              Abatement   notification that shall allow the OAG Attorney General to be redirected
            414
                                 to the Abatement Request.
                                 The system shall authenticate the OAG Attorney General before
            COL-
COL-451              Abatement   displaying the Abatement Request unless the user is currently logged
            414
                                 into the OAG module.
                                 The system shall provide the OAG Attorney General user three
                                 options:
            COL-
COL-452              Abatement   COL-452.1 Approve
            414
                                 COL-452.2 Reject
                                 COL-452.3 Need Additional Documentation
            COL-                 The system shall provide a Comments field for the OAG Attorney
COL-453              Abatement
            414                  General to enter comments about the Abatement Request.
                                 The system shall return the pending Abatement Request to the
            COL-
COL-454              Abatement   Collector’s Supervisor if the OAG Attorney General selects the Reject
            414
                                 option.
                                 The system shall return the pending Abatement Request to the
            COL-
COL-455              Abatement   Collector’s Supervisor if the OAG Attorney General selects the Need
            414
                                 Additional Documentation option.
                                 The system shall send a notification to the Collector’s Supervisor that
            COL-
COL-456              Abatement   the OAG Attorney General has returned Abatement Request with
            414
                                 comments.
                                 The system shall allow the Collector’s Supervisor to return the rejected
            COL-
COL-457              Abatement   Abatement Request to the Collector if the OAG Attorney General
            414
                                 selects the Reject option.


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REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



                                 The system shall allow the Collector’s Supervisor to return the pending
            COL-
COL-458              Abatement   Abatement Request to the Collector if the OAG Attorney General
            414
                                 selects the Need Additional Documentation option.
                                 The system shall allow the Collector to modify the Abatement Request
            COL-                 and return the request to the OAG Attorney General with additional
COL-459              Abatement
            414                  documentation until the Abatement Request is approved or rejected by
                                 the OAG Attorney General.
                                 The system shall submit the pending Abatement Request to each
            COL-
COL-460              Abatement   authorized Abatement Committee Review Members for review and
            414
                                 approval.
                                 The system shall send a notification to the authorized Abatement
            COL-
COL-461              Abatement   Committee Review Members stating that a pending Abatement
            414
                                 Request has been received.
                                 The system shall include an embedded link in the Abatement Request
            COL-
COL-462              Abatement   notification that shall allow the authorized Abatement Committee
            414
                                 Review Members to be redirected to the pending Abatement Request.
                                 The system shall authenticate the authorized Abatement Committee
            COL-
COL-463              Abatement   Review Members before displaying the pending Abatement Request,
            414
                                 unless the user is logged into the system.
                                 The system shall present the pending Abatement Request in Edit
            COL-
COL-464              Abatement   mode for the authorized Abatement Committee Review Members to
            414
                                 modify.
                                 The system shall provide authorized Abatement Committee Review
                                 Members three options:
            COL-
COL-465              Abatement   COL-465.1 Approve
            414
                                 COL-465.2 Reject
                                 COL-465.3 Need Additional Documentation


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                                                                                                          COTS
REQ ID                Category                        Requirement Description                                                                    Comments
            REQ ID



                                 The system shall provide a Comments field for the Abatement
            COL-
COL-466              Abatement   Committee Review Members to enter comments about the Abatement
            414
                                 Request.
                                 The system shall return the pending Abatement Request to the
            COL-
COL-467              Abatement   Collector’s Supervisor if two Abatement Committee Review Members
            414
                                 reject the Abatement Request by selecting the Reject option.
                                 The system shall return the pending Abatement Request to the
            COL-
COL-468              Abatement   Collector’s Supervisor if one Abatement Committee Review Member
            414
                                 selects the Need Additional Documentation option.
                                 The system shall allow the Collector’s Supervisor to send the pending
            COL-
COL-469              Abatement   Abatement Request to the Collector if the Abatement Committee
            414
                                 Review Members return the Abatement Request to Collections.
                                 The system shall send a notification to the Collector that the
            COL-
COL-470              Abatement   Collector’s Supervisor has returned the Abatement Request with
            414
                                 comments from the Abatement Committee Review Members.
                                 The system shall allow the Collector to modify the Abatement Request
            COL-
COL-471              Abatement   and return the request to the Collector’s Supervisor, until the
            414
                                 Abatement Request is approved or rejected.
                                 The system shall submit the Abatement Request to the Abatement
            COL-
COL-472              Abatement   Committee Review Members after the Collector’s Supervisor approval
            414
                                 of the Abatement Request.
                                 The system shall change a Debt Account indicator to inactive after two
                                 Abatement Committee Review Members approve the Abatement
                                 Request and the Debt Account Status Code is changed to one of the
            COL-
COL-473              Abatement   following:
            414
                                 COL-473.1 Abate-court decision (ACD)
                                 COL-473.2 Abate-unable to locate (AUL)
                                 COL-473.3 Abate-settlement offer (ASO)

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REQ ID                Category                        Requirement Description                                                                  Comments
            REQ ID



                                 COL-473.4 Abate-no wages and no property (ANW)

                                 The system shall change a Debt Account indicator to uncollectible
                                 after two Abatement Committee Review Members approve the
                                 Abatement Request and the Debt Account Status Code is changed to
                                 one of the following:
                                 COL-474.1 Statute of Limitations Has Expired (STA)
                                 COL-474.2 Best Interest of State (ASI)
                                 COL-474.3 Abate-Corporate Charter Forfeited (ACF)
            COL-
COL-474              Abatement   COL-474.4 Abate-Debtor Has No Funds (ANF)
            414
                                 COL-474.5 Abate-Deceased No Assets (ADN)
                                 COL-474.6 Abate-Discharged in Bankruptcy (ADB)
                                 COL-474.7 Abate-Exceeded Time, Estate (AET)
                                 COL-474.8 Abate-Inadequate Documentation (AID)
                                 COL-474.9 Abate-Uneconomical to Pursue (AUP)
                                 COL-474.10 Uncollectible/Judgment Awarded (USA)
                                 COL-474.11 Abate-Client (agency) Error (ACE)
            COL-                 The system shall allow an authorized user to set an abatement review
COL-475              Abatement
            414                  follow-up date on a Debt Account.
                                 The system shall be able to search Debt Accounts by abatement
            COL-
COL-476              Abatement   follow-up date, displaying this information on the authorized user’s
            414
                                 notification console.
                                 The system shall be able to search Debt Accounts by abatement
            COL-
COL-477              Abatement   follow-up date, displaying this information on the authorized user’s
            414
                                 notification console.
                                 The system shall synchronize Do Not Call (DNC) list with the Debt
COL-478              ACD         Account Status Code on the system through the Automated Call
                                 Distribution (ACD).

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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



            COL-                 The system shall route calls to the CSRs by skills-based routing
COL-479              ACD
            478                  through the ACD.
                                 The system shall store business rules for call routing through the ACD:
                                 COL-480.1 on holidays
            COL-
COL-480              ACD         COL-480.2 on regular business days
            478
                                 COL-480-3 during regular business hours
                                 COL-480.4 during non-business hours
                                 The system shall have the ability to customize the “Queued Depth” of
            COL-
COL-481              ACD         a call queue which is the number of calls which can be on hold for any
            478
                                 given split through the ACD.
            COL-                 The system shall have the ability to place five calls on hold for any
COL-482              ACD
            478                  given split through the ACD.
                                 The system shall have multiple modes available for CSR functionality
                                 through the ACD for:
                                 COL-483.1 Login Mode
            COL-                 COL-483.2 Logout Mode
COL-483              ACD
            478                  COL-483.3 Break Mode
                                 COL-483.4 Work Mode
                                 COL-483.5 Available Mode
                                 COL-483.6 Idle Mode
                                 The system shall have the capability to have multiple pilots with
            COL-                 prioritized calling with multiple splits for inbound and call routing
COL-484              ACD
            478                  purposes based on user-specified criteria and business rules through
                                 the ACD.
            COL-                 The system shall utilize Dialed Number Identification Service (DNIS)
COL-485              ACD
            478                  features for multiple toll free numbers through the ACD.
            COL-                 The system shall utilize ANI for displaying and storing inbound
COL-486              ACD
            478                  telephone numbers through the ACD.

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                                                                                                                                 Customization
                                                                                                                 Configuration
            Parent




                                                                                                          COTS
REQ ID                Category                        Requirement Description                                                                    Comments
            REQ ID



            COL-                 The system shall utilize DNIS features for multiple toll-free numbers
COL-487              ACD
            478                  each providing a unique service through the ACD.
            COL-                 The system shall integrate hunt and roll-over capabilities through the
COL-488              ACD
            478                  ACD.
            COL-                 The system shall allow for customized wait times for incoming calls
COL-489              ACD
            478                  based on user-specified criteria and business rules through the ACD.
            COL-                 The system shall allow an authorized user to customize user-specified
COL-490              ACD
            478                  on-hold messaging through the ACD.
                                 The system shall be integrated with the IVR for on-hold management
            COL-
COL-491              ACD         to support customized user-specified on-hold messaging through the
            478
                                 ACD.
            COL-                 The system shall utilize screen pop-ups to CSR desktop through the
COL-492              ACD
            478                  ACD.
                                 The system shall utilize ANI database look-up to determine status and
                                 transfer call to skill set, section, or PCA dependent on customized
                                 user criteria and business rules through the ACD to include examples
            COL-                 such as:
COL-493              ACD
            478                  COL-493.1 Current status (in bankruptcy) should be forwarded to
                                 OAG
                                 COL-493.2 Current Status (Collection Services) should be forwarded
                                 to the PCA
                                 The system shall require the Debtor to enter an account number if
            COL-
COL-494              ACD         there are multiple accounts under Debtor name, or request to be sent
            478
                                 to a CSR through the ACD.
            COL-                 The system shall have voice recognition for both English and Spanish
COL-495              ACD
            478                  through the ACD.
            COL-
COL-496              ACD         The system shall have keypad entry through the ACD.
            478

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                                                                                                                                     Customization
                                                                                                                     Configuration
            Parent




                                                                                                              COTS
REQ ID                Category                          Requirement Description                                                                      Comments
            REQ ID



                                 The system shall allow access for manager view of the inbound queue
            COL-                 through the ACD to include:
COL-497              ACD
            478                  COL-497.1 see real-time CSR status
                                 COL-497.2 automated alerts for service level compliance
            COL-                 The system shall retain historical data for ACD performance metrics
COL-498              ACD
            478                  with the ability to view at least one year of call distribution history.
            COL-                 The system shall announce and digitally record calls for compliance
COL-499              ACD
            478                  and training purposes through the ACD.
            COL-                 The system shall have the ability to retrieve digitally recorded calls for
COL-500              ACD
            478                  compliance and training purposes through the ACD.
                                 The system shall announce and have the ability for an authorized user
            COL-
COL-501              ACD         to listen to a live call for monitoring and training purposes through the
            478
                                 ACD.
                                 The system shall provide call handling features through the ACD such
                                 as:
                                 COL-502.1 internal transfers
                                 COL-502.2 external transfers
            COL-
COL-502              ACD         COL-502.3 call overflow
            478
                                 COL-502.4 conferencing
                                 COL-502.5 remote CSRs
                                 COL-502.6 call monitoring
                                 COL-502.7 call back scheduling
                                 The system shall have the ability to execute a Cannot Authenticate
COL-503              IVR         User providing the user with the CCU phone number and hours of
                                 operation through the IVR.
                                 The system shall fully authenticate the Debtor using one of the
            COL-
COL-504              IVR         following criteria: Match Debt Account with Name; Match SSN with
            503
                                 Name; or Match Date of Birth with Name through the IVR.

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                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                         Requirement Description                                                                     Comments
            REQ ID



            COL-
COL-505              IVR         The system shall accept keypad entry through the IVR.
            503
            COL-                 The system shall have the ability to execute No Record of SSN on a
COL-506              IVR
            503                  Debt Account response through the IVR.
                                 The system shall have the ability to execute No Record of SSN
                                 response through the IVR to:
                                 COL-507.1 prompt the Debtor for SSN
            COL-
COL-507              IVR         COL-507.2 place note on Debt Account
            503
                                 COL-507.3 flagging the Debt Account for review and verification
                                 COL-507.4 redirecting the Debtor to the CCU Call Center
                                 COL-507.5 call back during CCU business hours
                                 The system shall have the ability to route and transfer incoming calls
                                 through the IVR:
                                 COL-508.1 route to ACD Call Center
            COL-                 COL-508.2 route to State Client Contact Number
COL-508              IVR
            503                  COL-508.3 transfer to an external telephone number (Electronic
                                 Payment Processor)
                                 COL-508.4 transfer to an internal telephone number (Pilot and or Split)
                                 COL-508.5 transfer to voicemail.
            COL-                 The system shall have the ability to perform automatic skills-based call
COL-509              IVR
            503                  routing based on business rules through the IVR.
                                 The system shall have the ability to perform automatic skills-based call
                                 routing based on user-specified criteria through the IVR to include:
            COL-
COL-510              IVR         COL-510.1 Make a payment
            503
                                 COL-510.2 Create Payment Plan
                                 COL-510.3 Received notice from CCU
            COL-                 The system shall have the ability to perform automatic call routing
COL-511              IVR
            503                  based on user-specified criteria through the IVR.

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                                                                                                                                   Customization
                                                                                                                   Configuration
            Parent




                                                                                                            COTS
REQ ID                Category                         Requirement Description                                                                     Comments
            REQ ID



            COL-                 The system shall have the ability to perform automatic call routing
COL-512              IVR
            503                  based on business rules through the IVR.
            COL-                 The system shall provide Debt Account information to the caller based
COL-513              IVR
            503                  on Debt Account Status Code through the IVR.
            COL-                 The system shall provide Debt Account information to the caller based
COL-514              IVR
            503                  on user-specified criteria through the IVR.
            COL-                 The system shall provide Debt Account information to the caller based
COL-515              IVR
            503                  on business rules through the IVR.
            COL-                 The system shall allow the Caller the option of continuing in English or
COL-516              IVR
            503                  Spanish through the IVR.
            COL-                 The system shall have voice recognition for both English and Spanish
COL-517              IVR
            503                  through the IVR.
            COL-                 The system shall have the ability to perform transactions based on
COL-518              IVR
            503                  user-specified criteria through the IVR.
            COL-                 The system shall interface with the Collections module to calculate
COL-519              IVR
            503                  Debt Account information through the IVR.
            COL-                 The system shall recognize dates of holidays, business days, and
COL-520              IVR
            503                  business hours for call routing purposes through the IVR.
            COL-                 The system shall allow an authorized user the ability to add, change,
COL-521              IVR
            503                  or delete user-specified scripts through the IVR.
            COL-
COL-522              IVR         The system shall link data and voice components through the IVR.
            503
            COL-                 The system shall combine data and voice for processing Debt Account
COL-523              IVR
            503                  information through the IVR.
            COL-                 The system shall combine data and voice for processing Debtor
COL-524              IVR
            503                  information through the IVR.
            COL-                 The system shall combine data and voice in the IVR to provide
COL-525              IVR
            503                  transfer from the IVR component to a CSR.

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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



            COL-                 The system shall combine data and voice in the IVR component to
COL-526              IVR
            503                  provide the Debtor the amount owed.
            COL-                 The system shall combine data and voice in the IVR component to
COL-527              IVR
            503                  send Debtor payments to the payment processing gateway.
            COL-                 The system shall combine data and voice in the IVR to provide
COL-528              IVR
            503                  transfers from the IVR component to a CSR.
                                 The system shall have the ability to automatically restart in the event
            COL-
COL-529              IVR         of an interruption through the IVR (as defined in the Technical
            503
                                 Availability requirements).
                                 The system shall have customization features for voice such as:
            COL-
COL-530              IVR         COL-530.1 Speech Recognition
            503
                                 COL-530.2 Text to Speech
            COL-                 The system shall have customization features for text to speech (TTS)
COL-531              IVR
            503                  through the IVR.
                                 The system shall have a busy, no answer, and disconnect detect
COL-532              IPD
                                 capability through the Integrated Predictive Dialer (IPD).
                                 The system shall have the ability through the IPD to:
            COL-                 COL-533.1 detect answering machine
COL-533              IPD
            532                  COL-533.2 route a call to a CSR
                                 COL-533.3 leave a stored message
            COL-                 The system shall transfer call to CSRs based on availability through
COL-534              IPD
            532                  the IPD.
            COL-                 The system shall have supervisor stations with monitoring capabilities
COL-535              IPD
            532                  through the IPD.
                                 The system shall have the ability for an authorized user to adjust the
            COL-
COL-536              IPD         pace between each call for executing the call campaign through the
            532
                                 IPD.


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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



            COL-                 The system shall have the ability for an authorized user to schedule
COL-537              IPD
            532                  calling campaigns through the IPD.
            COL-                 The system shall have the ability to archive reporting detail data
COL-538              IPD
            532                  through the IPD.
            COL-                 The system shall have the ability to automatically adjust the pace for
COL-539              IPD
            532                  executing the call campaign through the IPD.
            COL-                 The system shall have the ability to execute a call campaign through
COL-540              IPD
            532                  the IPD.
                                 The system shall have the ability to filter and route live Right Party
            COL-
COL-541              IPD         Contact (RPC) calls to call center CSRs using voice detection through
            532
                                 the IPD.
            COL-                 The system shall have the ability to load, filter, and assign call
COL-542              IPD
            532                  campaigns in advance through the IPD.
            COL-                 The system shall have the ability to pre-record messages for message
COL-543              IPD
            532                  blasting campaigns through the IPD.
            COL-                 The system shall update the Debt Account note entry to record
COL-544              IPD
            532                  outcomes of calling campaigns through the IPD.
                                 The system shall store business rules for call routing through the IPD:
                                 COL-545.1 on dates of holidays
            COL-
COL-545              IPD         COL-545.2 on regular business days
            532
                                 COL-545.3 during regular business hours
                                 COL-545.4 during non-business hours
            COL-                 The system shall systematically schedule redial, busy, and no answer
COL-546              IPD
            532                  calls for later in the call campaign through the IPD.
            COL-                 The system shall utilize a ZIP code dependent time zone table to
COL-547              IPD
            532                  ensure calls are made at acceptable hours of the day through the IPD.
            COL-                 The system shall provide IPD the ability to announce and digitally
COL-548              IPD
            532                  record calls for compliance and training purposes.

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                                                                                                                                  Customization
                                                                                                                  Configuration
            Parent




                                                                                                           COTS
REQ ID                Category                         Requirement Description                                                                    Comments
            REQ ID



            COL-     Payment
COL-549                          The system shall calculate the standard recommended payment plan.
            306      Plan
            COL-     Payment
COL-550                          The system shall display the standard recommended payment plan.
            549      Plan
            COL-     Payment     The system shall allow an authorized user to modify the standard plan,
COL-551
            549      Plan        which requires a 20% down payment.
                                 The system shall allow an authorized user to select a “Print” option to
            COL-     Payment
COL-552                          produce a Debt Account’s payment plan, agreement letter, and
            549      Plan
                                 contract.
            COL-     Payment     The system shall print a formatted payment plan to submit to the
COL-553
            549      Plan        Debtor for signature.
                                 The system shall allow an authorized user to modify an existing
                                 payment plan by the following:
            COL-     Payment
COL-554                          COL-554.1 payment schedule
            549      Plan
                                 COL-554.2 payment amount
                                 COL-554.3 frequency of payment
            COL-     Payment
COL-555                          The system shall provide a history of all previous payment plans.
            549      Plan
            COL-     Payment     The system shall prevent Debtors from establishing payment plans for
COL-556
            549      Plan        amounts of less than a user-specified value set at $300.
            COL-     Payment     The system shall provide an electronic payment plan that lists multiple
COL-557
            549      Plan        Debt Accounts from the same State Client under one payment plan.
            COL-     Payment     The system shall calculate a future payment projection specific to a
COL-558
            549      Plan        user-specified date range and based on Client-specified parameters.
            COL-     Payment     The system shall ensure payment plans for Debtors are electronically
COL-559
            549      Plan        created.
            COL-     Payment     The system shall allow authorized users to create payment plans
COL-560
            549      Plan        electronically, requiring these payment plans to be signed

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                                                                                                                                     Customization
                                                                                                                     Configuration
            Parent




                                                                                                              COTS
REQ ID                Category                             Requirement Description                                                                   Comments
            REQ ID



                                    electronically by the Debtor therefore resulting in a binding contract.

            COL-     Payment        The system shall generate and display the agreed-upon terms and
COL-561
            549      Plan           conditions of the payment plan electronically.
            COL-     Payment        The system shall securely store signatures for all legally binding
COL-562
            549      Plan           documents.
                                    The system shall implement a smart document numbering scheme
                                    based on user-specified criteria to include:
            COL-     Payment        COL-563.1 Payment Plans
COL-563
            549      Plan           COL-563.2 Debt Adjustments
                                    COL-563.3 Debt Referrals
                                    COL-563.4 Miscellaneous documents
            COL-     Payment        The system shall calculate payment plan scenarios based on user
COL-564
            549      Plan           input.
            COL-     Payment        The system shall retrieve calculated fields from the Debt Account to
COL-565
            549      Plan           populate payment plans and contracts.
            COL-     Payment        The system shall require Debtor contracts and their associated
COL-566
            549      Plan           signatures to be secured.
            COL-     Payment        The system shall protect Debtor contracts and their associated
COL-567
            549      Plan           signatures from modification.
                     Student Loan
            COL-                    The system shall determine if the Debt Account qualifies for the
COL-568              Debt
            306                     State's Student Loan Rehabilitation program.
                     Accounts
                                    The Debtor shall qualify for the State's Student Loan Rehabilitation
                     Student Loan   program if the following criteria are met:
            COL-
COL-569              Debt           COL-569.1 State Client name includes Perkins
            568
                     Accounts       COL-569.2 Twelve (12) consecutive monthly voluntary payments have
                                    been made on the account.

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                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID                Category                           Requirement Description                                                                    Comments
            REQ ID



                     Student Loan   The system shall change the Debt Account Status Code when the
            COL-
COL-570              Debt           system identifies a Debt Account qualifying for the State's Student
            568
                     Accounts       Loan Rehabilitation program.
                     Student Loan   The system shall submit the Debt Account to the supervisor for review
            COL-
COL-571              Debt           and approval when the system identifies a Debt Account qualifying for
            568
                     Accounts       the State's Student Loan Rehabilitation program.
                     Student Loan   The system shall update the Debt Account Status Code to indicate
            COL-
COL-572              Debt           Debt Accounts that are supervisor-approved for the Student Loan
            568
                     Accounts       Rehabilitation program.
                                    The system shall include a Payment History screen with the following
                                    fields:
                                    COL-573.1 account number
                                    COL-573.2 date payments made
            COL-     Payment        COL-573.3 amount of payments made
COL-573
            306      History        COL-573.4 NSF indicator
                                    COL-573.5 account adjustment field
                                    COL-573.6 payment type
                                    COL-573.7 payment location
                                    COL-573.8 total balance
            COL-     Payment        The system shall print the Debtor's payment history in a letter format
COL-574
            573      History        to send to the Debtor.
            COL-     Payment        The system shall differentiate between voluntary and involuntary
COL-575
            573      History        payments on the Payment History screen.
                                    The system shall identify involuntary payments based on payment
            COL-     Payment        types that are equal to CPO, TRIP, Liability Offset, FTIP, Maryland
COL-576
            573      History        Lottery, TOP, unclaimed property, and garnished wages on the
                                    Payment History screen.


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                                                                                                                               Customization
                                                                                                               Configuration
            Parent




                                                                                                        COTS
REQ ID                Category                         Requirement Description                                                                 Comments
            REQ ID



            COL-     Payment      The system shall display a rolling 12-month payment history view on
COL-577
            573      History      the Primary Collection screen.
            COL-     Payment      The system shall display payments received and overdue payments
COL-578
            573      History      on the Payment History view.
            COL-     Document
COL-579                           The system shall provide a document management capability.
            306      Management
            COL-     Document     The system shall store scanned documents associated with the Debt
COL-580
            579      Management   Account.
                                  The system shall allow for scanning and the storage of paper
            COL-     Document
COL-581                           documents including Debtor correspondence (as defined in the
            579      Management
                                  Technical Implementation requirements).
            COL-     Document     The system shall annotate or associate a comment to a document
COL-582
            579      Management   without changing the original document when storing.
            COL-     Document     The system shall provide authorized users the ability to access
COL-583
            579      Management   scanned documents for a given Debt Account.
            COL-     Document
COL-584                           The system shall store a thumbnail image of all stored documents.
            579      Management
            COL-     Document
COL-585                           The system shall time stamp all scanned documents.
            579      Management
                                  The system shall be able to archive and retrieve scanned documents
            COL-     Document
COL-586                           associated with a Debt Account (as defined in the Technical Data
            579      Management
                                  Retention requirements).
            COL-     Document     The system shall provide a document management system capable of
COL-587
            579      Management   reading the current formatted images created prior to conversion.




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SECTION 3             LEGAL MEASURES AND THE OAG
The Legal Measures section within the CCU works closely with the OAG to prosecute Debtors. The below requirements list the
process where by the Legal Measures section prepares and files estate claims, drafts and executes lawsuit and complaints,
perform post-judgment and pre-judgment activities, and the OAG section represents the State in cases and hearings pending in
all Maryland trial and appellate courts, the Supreme Court of the United States, lower Federal courts, and the Maryland Office
of Administrative Hearings (OAH).




                                                                                                                                    Customization
                                                                                                                    Configuration
            Parent




                                                                                                             COTS
REQ ID               Category                            Requirement Description                                                                    Comments
            REQ ID


                     Case          The system shall provide case management to store lawsuits and
LEG-1
                     Management    dockets throughout the case lifecycle.
                                   The system shall allow an authorized user to open one or more new legal
                     Case
LEG-2       LEG-1                  cases when a Debt Account is transferred to Legal Measures for
                     Management
                                   litigation.
                     Case
LEG-3       LEG-1                  The system shall pre-populate data from the Debt Account.
                     Management
                     Case
LEG-4       LEG-1                  The system shall pre-populate data from the relevant case template.
                     Management
                     Case
LEG-5       LEG-1                  The system shall associate cases/lawsuits with Debt Accounts.
                     Management
                     Case          The system shall allow one case/lawsuit to be associated with multiple
LEG-6       LEG-1
                     Management    Debt Accounts.
                     Application   The system shall offer role-based controls, enabling the Legal Measures
LEG-7
                     Security      and the OAG sections to work jointly on debt collections litigation.
                                   The system shall provide the following user roles for the Legal module:
                                   LEG-8.1 collector
                     Application
LEG-8       LEG-7                  LEG-8.2 collector's supervisor
                     Security
                                   LEG-8.3 legal measures
                                   LEG-8.4 legal measures supervisor

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                                                                                                                                         Customization
                                                                                                                         Configuration
            Parent




                                                                                                                  COTS
REQ ID               Category                              Requirement Description                                                                       Comments
            REQ ID


                                   LEG-8.5 staff attorney
                                   LEG-8.6 assistant attorney
                                   LEG-8.7 attorney general
                                   LEG-8.8 paralegal
                                   LEG-8.9 administrative support
                                   LEG-8.10 Application Administrator
                     Application   The system shall allow security permissions to be established (by user
LEG-9       LEG-7
                     Security      role) at the field level for the Legal module.
                                   The system shall store the following debt collection litigation data fields:
                                   LEG-10.1 status code
                                   LEG-10.2 debtor information associated with the case
                                   LEG-10.3 date suit drafted
                                   LEG-10.4 court type
                                   LEG-10.5 case type
                                   LEG-10.6 case number
                                   LEG-10.7 court fees
                                   LEG-10.8 dollar amount pursued in lawsuit
                                   LEG-10.9 trial/hearing date
                                   LEG-10.10 initial date met with attorney general
LEG-10               Data Entry
                                   LEG-10.11 statute of limitations date
                                   LEG-10.12 priority level
                                   LEG-10.13 payment plan
                                   LEG-10.14 name of attorney assigned
                                   LEG-10.15 date sent to OAG
                                   LEG-10.16 date received back from OAG
                                   LEG-10.17 discovery deadlines
                                   LEG-10.18 jurisdiction
                                   LEG-10.19 court filed
                                   LEG-10.20 date submitted to court
                                   LEG-10.21 notice received from court

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                                                                                                                                      Customization
                                                                                                                      Configuration
            Parent




                                                                                                               COTS
REQ ID               Category                            Requirement Description                                                                      Comments
            REQ ID


                                  LEG-10.22 date served
                                  LEG-10.23 judgment information
                                  LEG-10.24 garnishment information
                                  LEG-10.25 user comments
                                  LEG-10.26 user-specified fields
                                  The system shall allow entry of the status code from user-specified status
LEG-11      LEG-10   Data Entry
                                  code selections.
                                  The system shall allow status codes to be configurable by an authorized
LEG-12      LEG-10   Data Entry
                                  user through the Application Administration module.
                                  The system shall pre-populate the following fields from the Collection
                                  module to the Legal module:
                                  LEG-13.1 Debt Account
                                  LEG-13.2 Debt Account type
LEG-13      LEG-10   Data Entry
                                  LEG-13.3 debtor first name
                                  LEG-13.4 debtor last name
                                  LEG-13.5 debtor address
                                  LEG-13.6 debtor employer
                                  The system shall associate one or more Debtor employers and the
LEG-14      LEG-10   Data Entry
                                  employer addresses to one case.
                                  The system shall define the court type field to include the following two
                                  selection options:
LEG-15      LEG-10   Data Entry
                                  LEG-15.1 district
                                  LEG-15.2 circuit
                                  The system shall define the case type as follows:
                                  LEG-16.1 trial litigation
                                  LEG-16.2 appellate litigation
LEG-16      LEG-10   Data Entry   LEG-16.3 review on the record
                                  LEG-16.4 Appeal to OAH
                                  LEG-16.5 bankruptcy
                                  LEG-16.6 adversary proceedings
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                                  LEG-16.7 proofs of claim

                                  The system shall define the priority level field, with three selection
                                  options:
LEG-17      LEG-10   Data Entry   LEG-17.1 low
                                  LEG-17.2 medium
                                  LEG-17.3 high
                                  The system shall allow authorized users to assign and un-assign one or
LEG-18      LEG-10   Data Entry
                                  more attorneys to a case.
LEG-19      LEG-10   Data Entry   The system shall associate multiple attorneys to one case.
                                  The system shall associate one or more related attorney notes to a
LEG-20      LEG-10   Data Entry
                                  corresponding case.
                                  The system shall associate one or more related trials to a corresponding
LEG-21      LEG-10   Data Entry
                                  case.
                                  The system shall associate one trial to one or more related hearing
LEG-22      LEG-10   Data Entry
                                  dates.
                                  The system shall associate one or more related judgments to a
LEG-23      LEG-10   Data Entry
                                  corresponding case.
                                  The system shall store the following information for each judgment:
                                  LEG-24.1 judgment decision
                                  LEG-24.2 judgment effective date
                                  LEG-24.3 judgment number
                                  LEG-24.4 interest rate
LEG-24      LEG-10   Data Entry   LEG-24.5 amount owed (original judgment amount)
                                  LEG-24.6 judgment add-on costs
                                  LEG-24.7 non-interest bearing charges
                                  LEG-24.8 interest (interest accrued since judgment effective date)
                                  LEG-24.9 total (total of judgment fields)
                                  LEG-24.10 balance (current balance owed)


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REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                                  LEG-24.11 judgment received add-on costs
                                  LEG-24.12 judgment received non-interest bearing charges
                                  LEG-24.13 judgment received interest
LEG-25      LEG-10   Data Entry   The system shall define judgment decision as either a win or loss.
                                  The system shall associate one or more related garnishments to a
LEG-26      LEG-10   Data Entry
                                  corresponding case.
                                  The system shall store the following garnishment fields:
                                  LEG-27.1 notice of service date received
                                  LEG-27.2 date answer from garnishee (written answer)
LEG-27      LEG-10   Data Entry
                                  LEG-27.3 date payments begin
                                  LEG-27.4 service process company
                                  LEG-27.5 garnishment payments
                                  The system shall store information for one or more related garnishment
LEG-28      LEG-10   Data Entry
                                  payments to a corresponding garnishment.
                                  The system shall itemize (break down) garnishment payments as follows:
                                  LEG-29.1 date payment received
                                  LEG-29.2 payment dollar amount
                                  LEG-29.3 collection fee applied to payment
LEG-29      LEG-10   Data Entry   LEG-29.4 judgment interest
                                  LEG-29.5 current interest
                                  LEG-29.6 principal amount
                                  LEG-29.7 book balance
                                  LEG-29.8 compute interest amount
                                  The system shall store the following required lawsuit fields during the
                                  Legal Measures workflow:
                                  LEG-30.1 date suit drafted
LEG-30      LEG-10   Data Entry   LEG-30.2 dollar amount
                                  LEG-30.3 court type
                                  LEG-30.4 date met with attorney general
                                  LEG-30.5 priority level (low, medium, high)
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REQ ID               Category                              Requirement Description                                                                     Comments
            REQ ID


                                    LEG-30.6 user comments field

                                    The system shall allow user-specified data fields (configurable through
LEG-31      LEG-10   Data Entry     the Administration module by an authorized user) to store debt collection
                                    litigation information.
                                    The system shall allow an authorized user to update user-specified fields
LEG-32      LEG-10   Data Entry
                                    in the Legal module.
LEG-33               Notes          The system shall maintain related attorney notes for each Debt Account.
                                    The system shall display attorney notes in chronological order by date
LEG-34      LEG-33   Notes
                                    and name.
                                    The system shall write one attorney note from the Legal Module to the
LEG-35      LEG-33   Notes
                                    associated Debt Account in the Collection Module.
                                    The system shall write one attorney note from the Legal Module to
LEG-36      LEG-33   Notes          multiple associated Debt Accounts in the Collection module by request of
                                    an authorized user.
                                    The system shall allow an authorized user to identify a single attorney
LEG-37      LEG-33   Notes          note as an update for one or more Debt Accounts associated with the
                                    case.
                                    The system shall write a note to the Debt Account in the Collection
LEG-38      LEG-33   Notes
                                    module for completed steps in the litigation process.
                                    The system shall provide user-configurable business rule logic for the
                     Statute of
LEG-39                              active management of statute of limitation calculations and generate
                     Limitations
                                    appropriate alerts prior to reaching those limits.
                                    The system shall store Legal Measures payment plans which are created
LEG-40               Payment Plan
                                    and managed in this module.
LEG-41      LEG-40   Payment Plan   The system shall provide a Legal Measures payment plan template.
LEG-42      LEG-40   Payment Plan   The system shall provide an OAG payment plan template.
                     Forms /        The Legal module shall create the following:
LEG-43
                     Templates      LEG-43.1 court forms

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REQ ID               Category                           Requirement Description                                                                      Comments
            REQ ID


                                 LEG-43.2 legal documents
                                 LEG-43.3 templates
                                 The system shall allow an authorized user to create, edit, save for future
                                 use, promote to production (enabling this data to be moved to the live
                     Forms /     environment), and delete the following:
LEG-44      LEG-43
                     Templates   LEG-44.1 customized court forms
                                 LEG-44.2 customized legal documents
                                 LEG-44.3 customized templates
                                 The system shall allow an authorized user to design court forms, legal
                     Forms /
LEG-45      LEG-43               documents, and templates by creating content and indicating which data
                     Templates
                                 elements are pre-populated from the database.
                                 The system shall automate the completion of court forms, legal
                                 documents, and templates by:
                     Forms /     LEG-46.1 pre-populating information from the database
LEG-46      LEG-43
                     Templates   LEG-46.2 calculating dates, numbers, and variables
                                 LEG-46.3 allowing authorized users to update those fields which are not
                                 automatically populated by the system.
                                 The system shall allow an authorized user to create a template for the
                                 following:
                     Forms /
LEG-47      LEG-43               LEG-47.1 court forms
                     Templates
                                 LEG-47.2 legal documents
                                 LEG-47.3 cases
                     Forms /     The system shall archive and retrieve completed court forms and legal
LEG-48      LEG-43
                     Templates   documents based on user-specified criteria.
                     Forms /     The system shall store court forms and legal documents for search and
LEG-49      LEG-43
                     Templates   reporting purposes.
                     Forms /
LEG-50      LEG-43               The system shall search/query data elements on court forms.
                     Templates
LEG-51      LEG-43   Forms /     The system shall search/query data elements on legal documents.

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REQ ID               Category                            Requirement Description                                                                     Comments
            REQ ID


                     Templates
                                 The system shall generate reports on data fields for the following:
                     Forms /     LEG-52.1 court forms
LEG-52      LEG-43
                     Templates   LEG-52.2 legal documents
                                 LEG-52.3 templates
                     Forms /     The system shall store completed court forms, legal documents, and
LEG-53      LEG-43
                     Templates   templates.
                     Forms /     The system shall allow an authorized user to retrieve existing legal
LEG-54      LEG-43
                     Templates   documents and to edit those documents for use in other cases.
                     Forms /     The system shall use an impact printer to print legal court forms to send
LEG-55      LEG-43
                     Templates   to the court.
                                 The system shall store changes to any of the following fields:
                     Forms /     LEG-56.1 court forms
LEG-56      LEG-43
                     Templates   LEG-56.2 legal documents
                                 LEG-56.3 templates
                     Forms /
LEG-57      LEG-43               The system shall provide the ability to retrieve completed court forms.
                     Templates
                     Forms /
LEG-58      LEG-43               The system shall provide the ability to retrieve existing legal documents.
                     Templates
                     Forms /
LEG-59      LEG-43               The system shall provide the ability to retrieve existing templates.
                     Templates
                     Forms /
LEG-60      LEG-43               The system shall provide a Trial Litigation Case template.
                     Templates
                     Forms /
LEG-61      LEG-43               The system shall provide an Appellate Litigation Case template.
                     Templates
                     Forms /
LEG-62      LEG-43               The system shall provide a Review on the Record Case template.
                     Templates
                     Forms /
LEG-63      LEG-43               The system shall provide an Appeal to OAH Case template.
                     Templates

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REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                     Forms /
LEG-64      LEG-43               The system shall provide a Bankruptcy Case template.
                     Templates
                     Forms /
LEG-65      LEG-43               The system shall provide an Adversary Proceeding Case template.
                     Templates
                     Forms /
LEG-66      LEG-43               The system shall provide a Proof of Claim Case template.
                     Templates
                                 The system shall provide multiple versions of State district court forms
                     Forms /
LEG-67      LEG-43               because some court clerks require a variation of form data contingent
                     Templates
                                 upon the specific legal needs.
                                 The system shall provide court forms with multiple sections to include:
                                 LEG-68.1 complaint
                                 LEG-68.2 plaintiff's motions for summary judgment
                     Forms /     LEG-68.3 statement of grounds and authorities
LEG-68      LEG-43
                     Templates   LEG-68.4 notice of defendant
                                 LEG-68.5 affidavit in support of plaintiff's motion for summary judgment
                                 LEG-68.6 affidavit of non-military service
                                 LEG-68.7 order
                     Forms /     The system shall allow the Complaint section of the court form to be
LEG-69      LEG-43
                     Templates   repeated for each charge count.
                                 The system shall provide an Attachment for Contempt (Writ of Body
                     Forms /
LEG-70      LEG-43               Attachment) circuit court form used to attach assets to a debt because
                     Templates
                                 the Debtor did not appear in court.
                                 The system shall provide an Attachment for Contempt (Writ of Body
                                 Attachment) circuit court form pre-populated with the following data
                                 elements:
                     Forms /
LEG-71      LEG-43               LEG-71.1 court city/county
                     Templates
                                 LEG-71.2 court address
                                 LEG-71.3 case number
                                 LEG-71.4 plaintiff name

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REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                LEG-71.5 defendant name
                                LEG-71.6 defendant address
                                LEG-71.7 defendant city, state, zip, telephone
                                LEG-71.8 county name
                                LEG-71.9 defendant name
                                LEG-71.10 location (resides at)
                                LEG-71.11 district court name
                                LEG-71.12 judge name
                                LEG-71.13 court date
                                LEG-71.14 returned to the issuing county (checkbox)
                                LEG-71.15 taken before a judicial officer in the county in which attached
                                (checkbox)
                                LEG-71.16 be held without bond (checkbox)
                                LEG-71.17 post bond in the full penalty amount
                                LEG-71.18 with collateral security (full penalty amount)
                                LEG-71.19 without collateral security (full penalty amount)
                                LEG-71.20 post bond in such penalty amount as shall be determined by
                                the judicial officer
                                LEG-71.21 with collateral security (penalty amount by judicial officer)
                                LEG-71.22 without collateral security (penalty amount by judicial officer)
                                LEG-71.23 date
                                LEG-71.24 judge name, ID number
                                LEG-71.25 driver’s license number
                                LEG-71.26 defendant sex
                                LEG-71.27 defendant race
                                LEG-71.28 defendant height
                                LEG-71.29 defendant weight
                                LEG-71.30 defendant hair
                                LEG-71.31 defendant eyes
                                LEG-71.32 defendant complexion

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REQ ID               Category                           Requirement Description                                                                   Comments
            REQ ID


                                 LEG-71.33 defendant dob
                                 LEG-71.34 defendant other
                                 LEG-71.35 (return of service) time
                                 LEG-71.36 (return of service) am/pm
                                 LEG-71.37 (return of service) date
                                 LEG-71.38 detention facility
                                 LEG-71.39 signature of peace officer
                                 LEG-71.40 (signature of peace officer) title
                                 LEG-71.41 agency, sub agency, officer ID no.
                                 LEG-71.42 court form content
                                 The system shall provide an Attachment for Contempt (Writ of Body
                     Forms /
LEG-72      LEG-43               Attachment) district court form used to attach assets to a Debt Account
                     Templates
                                 because the Debtor did not appear in court.
                                 The system shall provide an Attachment for Contempt (Writ of Body
                                 Attachment) district court form pre-populated with the following data
                                 elements:
                                 LEG-73.1 court city/county
                                 LEG-73.2 court address
                                 LEG-73.3 case number
                                 LEG-73.4 plaintiff name
                                 LEG-73.5 defendant name
                     Forms /
LEG-73      LEG-43               LEG-73.6 defendant address
                     Templates
                                 LEG-73.7 defendant city, state, zip, telephone
                                 LEG-73.8 county name
                                 LEG-73.9 defendant name
                                 LEG-73.10 location (resides at)
                                 LEG-73.11 district court name
                                 LEG-73.12 judge name
                                 LEG-73.13 court date
                                 LEG-73.14 returned to the issuing county (checkbox)

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REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                LEG-73.15 taken before a judicial officer in the county in which attached
                                (checkbox)
                                LEG-73.16 be held without bond (checkbox)
                                LEG-73.17 post bond in the full penalty amount
                                LEG-73.18 with collateral security (full penalty amount)
                                LEG-73.19 without collateral security (full penalty amount)
                                LEG-73.20 post bond in such penalty amount as shall be determined by
                                the judicial officer
                                LEG-73.21 with collateral security (penalty amount by judicial officer)
                                LEG-73.22 without collateral security (penalty amount by judicial officer)
                                LEG-73.23 date
                                LEG-73.24 judge name, ID number
                                LEG-73.25 driver’s license number
                                LEG-73.26 defendant sex
                                LEG-73.27 defendant race
                                LEG-73.28 defendant height
                                LEG-73.29 defendant weight
                                LEG-73.30 defendant hair
                                LEG-73.31 defendant eyes
                                LEG-73.32 defendant complexion
                                LEG-73.33 defendant dob
                                LEG-73.34 defendant other
                                LEG-73.35 (return of service) time
                                LEG-73.36 (return of service) am/pm
                                LEG-73.37 (return of service) date
                                LEG-73.38 detention facility
                                LEG-73.39 signature of peace officer
                                LEG-73.40 (signature of peace officer) title
                                LEG-73.41 agency, sub agency, officer ID no.
                                LEG-73.42 court form content

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REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                     Forms /     The system shall provide a Complaint Based on Audit circuit court form
LEG-74      LEG-43
                     Templates   used to sue Debtors who owe a State Client a repayment of funds.
                                 The system shall provide a Complaint Based on Audit circuit court form
                                 pre-populated with the following data elements:
                                 LEG-75.1 debtor name
                                 LEG-75.2 debtor address
                                 LEG-75.3 Debt Account number
                                 LEG-75.4 client name
                                 LEG-75.5 principal amount of original debt
                     Forms /
LEG-75      LEG-43               LEG-75.6 interest calculation
                     Templates
                                 LEG-75.7 interest period from date
                                 LEG-75.8 interest period to date
                                 LEG-75.9 collection/attorney fee
                                 LEG-75.10 rate of interest from the date of judgment
                                 LEG-75.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-75.12 court form content
                                 The system shall provide a Complaint Based on Audit district court form
                     Forms /
LEG-76      LEG-43               used to sue Debtors (who are employers) without workers' compensation
                     Templates
                                 insurance.
                                 The system shall provide a Complaint Based on Audit district court form
                                 pre-populated with the following data elements:
                                 LEG-77.1 debtor name
                                 LEG-77.2 debtor address
                     Forms /     LEG-77.3 Debt Account number
LEG-77      LEG-43
                     Templates   LEG-77.4 client name
                                 LEG-77.5 principal amount of original debt
                                 LEG-77.6 interest calculation
                                 LEG-77.7 interest period from date
                                 LEG-77.8 interest period to date

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REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                                 LEG-77.9 collection/attorney fee
                                 LEG-77.10 rate of interest from the date of judgment
                                 LEG-77.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-77.12 court form content
                     Forms /     The system shall provide a Complaint for Confessed Judgment circuit
LEG-78      LEG-43
                     Templates   court form used to enter a confessed judgment.
                                 The system shall provide a Complaint for Confessed Judgment circuit
                                 court form pre-populated with the following data elements:
                                 LEG-79.1 court city/county
                                 LEG-79.2 court address
                                 LEG-79.3 case no.
                                 LEG-79.4 plaintiff/judgment creditor name
                                 LEG-79.5 plaintiff/judgment creditor address
                                 LEG-79.6 defendant/judgment debtor1 name
                                 LEG-79.7 defendant/judgment debtor1 address
                                 LEG-79.8 defendant/judgment debtor2 name
                                 LEG-79.9 defendant/judgment debtor2 address
                     Forms /
LEG-79      LEG-43               LEG-79.10 serve by sheriff
                     Templates
                                 LEG-79.11 clerk to mail
                                 LEG-79.12 return to plaintiff to serve
                                 LEG-79.13 signature of attorney for defendant
                                 LEG-79.14 date
                                 LEG-79.15 printed name
                                 LEG-79.16 address
                                 LEG-79.17 city, state, zip code
                                 LEG-79.18 telephone number
                                 LEG-79.19 address
                                 LEG-79.20 city, state, zip code, attorney id#
                                 LEG-79.21 telephone number

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REQ ID               Category                            Requirement Description                                                                         Comments
            REQ ID


                                LEG-79.22 name of affiant
                                LEG-79.23 if the affiant is not the plaintiff, state the affiant’s relationship
                                to the action
                                LEG-79.24 principal
                                LEG-79.25 interest
                                LEG-79.26 attorney’s fees
                                LEG-79.27 total
                                LEG-79.28 face amount of the instrument (checkbox)
                                LEG-79.29 computed as follows (checkbox)
                                LEG-79.30 state the dates and amounts of all payments made and show
                                the computation of all interest and attorney’s fees claimed; attach
                                additional sheets if necessary
                                LEG-79.31 address of the defendant as shown above (checkbox)
                                LEG-79.32 address unknown (checkbox)
                                LEG-79.33 state specific details of the efforts made, including by whom
                                and when the efforts were made
                                LEG-79.34 signature of affiant
                                LEG-79.35 date
                                LEG-79.36 printed name
                                LEG-79.37 address
                                LEG-79.38 city, state, zip code
                                LEG-79.39 defendant(s) is/are not in the military service (checkbox)
                                LEG-79.40 I am unable to determine whether the defendant(s) is/are in
                                the military service (checkbox)
                                LEG-79.41 date
                                LEG-79.42 signature of affiant
                                LEG-79.43 judgment be entered as specified in the above affidavit
                                (checkbox)
                                LEG-79.44 complaint dismissed (checkbox)
                                LEG-79.45 date

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REQ ID               Category                          Requirement Description                                                                 Comments
            REQ ID


                                 LEG-79.46 judge/clerk
                                 LEG-79.47 confessed judgment date
                                 LEG-79.48 principal amount
                                 LEG-79.49 interest
                                 LEG-79.50 attorney’s fees
                                 LEG-79.51 costs
                                 LEG-79.52 date
                                 LEG-79.53 clerk
                                 LEG-79.54 court form content
                     Forms /     The system shall provide a Complaint for Confessed Judgment district
LEG-80      LEG-43
                     Templates   court form used to enter a confessed judgment.
                                 The system shall provide a Complaint for Confessed Judgment district
                                 court form pre-populated with the following data elements:
                                 LEG-81.1 court city/county
                                 LEG-81.2 court address
                                 LEG-81.3 case no.
                                 LEG-81.4 plaintiff/judgment creditor name
                                 LEG-81.5 plaintiff/judgment creditor address
                                 LEG-81.6 defendant/judgment debtor1 name
                                 LEG-81.7 defendant/judgment debtor1 address
                     Forms /
LEG-81      LEG-43               LEG-81.8 defendant/judgment debtor2 name
                     Templates
                                 LEG-81.9 defendant/judgment debtor2 address
                                 LEG-81.10 serve by sheriff
                                 LEG-81.11 clerk to mail
                                 LEG-81.12 return to plaintiff to serve
                                 LEG-81.13 signature of attorney for defendant
                                 LEG-81.14 date
                                 LEG-81.15 printed name
                                 LEG-81.16 address
                                 LEG-81.17 city, state, zip code

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REQ ID               Category                            Requirement Description                                                                         Comments
            REQ ID


                                LEG-81.18 telephone number
                                LEG-81.19 address
                                LEG-81.20 city, state, zip code, attorney id#
                                LEG-81.21 telephone number
                                LEG-81.22 name of affiant
                                LEG-81.23 if the affiant is not the plaintiff, state the affiant’s relationship
                                to the action
                                LEG-81.24 principal
                                LEG-81.25 interest
                                LEG-81.26 attorney’s fees
                                LEG-81.27 total
                                LEG-81.28 face amount of the instrument (checkbox)
                                LEG-81.29 computed as follows (checkbox)
                                LEG-81.30 state the dates and amounts of all payments made and show
                                the computation of all interest and attorney’s fees claimed; attach
                                additional sheets if necessary
                                LEG-81.31 address of the defendant as shown above (checkbox)
                                LEG-81.32 address unknown (checkbox)
                                LEG-81.33 state specific details of the efforts made, including by whom
                                and when the efforts were made
                                LEG-81.34 signature of affiant, date
                                LEG-81.35 printed name
                                LEG-81.36 address
                                LEG-81.37 city, state, zip code
                                LEG-81.38 defendant(s) is/are not in the military service (checkbox)
                                LEG-81.39 I am unable to determine whether the defendant(s) is/are in
                                the military service (checkbox)
                                LEG-81.40 date
                                LEG-81.41 signature of affiant
                                LEG-81.42 judgment be entered as specified in the above affidavit

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REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                                 (checkbox)
                                 LEG-81.43 complaint dismissed (checkbox)
                                 LEG-81.44 date
                                 LEG-81.45 judge/clerk
                                 LEG-81.46 confessed judgment date
                                 LEG-81.47 principal amount
                                 LEG-81.48 interest
                                 LEG-81.49 attorney’s fees
                                 LEG-81.50 costs
                                 LEG-81.51 date
                                 LEG-81.52 clerk
                                 LEG-81.53 court form content
                                 The system shall provide a Department of Health and Mental Hygiene
                     Forms /     (DHMH) Patient and Responsible Relative Liable circuit court form used
LEG-82      LEG-43
                     Templates   to sue a Debtor's responsible relative who owes the DHMH for unpaid
                                 services.
                                 The system shall provide a Department of Health and Mental Hygiene
                                 (DHMH) Patient and Responsible Relative Liable circuit court form pre-
                                 populated with the following data elements:
                                 LEG-83.1 debtor name
                                 LEG-83.2 debtor address
                                 LEG-83.3 Debt Account number
                     Forms /     LEG-83.4 client name
LEG-83      LEG-43
                     Templates   LEG-83.5 principal amount of original debt
                                 LEG-83.6 interest calculation
                                 LEG-83.7 interest period from date
                                 LEG-83.8 interest period to date
                                 LEG-83.9 collection/attorney fee
                                 LEG-83.10 rate of interest from the date of judgment
                                 LEG-83.11 total balance due (includes interest, collection/attorney fee,

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                                 principal amount)
                                 LEG-83.12 court form content
                                 The system shall provide a DHMH Patient and Responsible Relative
                     Forms /
LEG-84      LEG-43               Liable district court form used to sue a Debtor's responsible relative who
                     Templates
                                 owes the DHMH for unpaid services.
                                 The system shall provide a DHMH Patient and Responsible Relative
                                 Liable district court form pre-populated with the following data elements:
                                 LEG-85.1 debtor name
                                 LEG-85.2 debtor address
                                 LEG-85.3 Debt Account number
                                 LEG-85.4 client name
                                 LEG-85.5 principal amount of original debt
                     Forms /
LEG-85      LEG-43               LEG-85.6 interest calculation
                     Templates
                                 LEG-85.7 interest period from date
                                 LEG-85.8 interest period to date
                                 LEG-85.9 collection/attorney fee
                                 LEG-85.10 rate of interest from the date of judgment
                                 LEG-85.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-85.12 court form content
                                 The system shall provide a DHMH Defendant was Recipient of Services
                     Forms /
LEG-86      LEG-43               circuit court form used to sue Debtors who owe the DHMH for unpaid
                     Templates
                                 services.
                                 The system shall provide a DHMH Defendant was Recipient of Services
                                 circuit court form pre-populated with the following data elements:
                                 LEG-87.1 debtor name
                     Forms /
LEG-87      LEG-43               LEG-87.2 debtor address
                     Templates
                                 LEG-87.3 Debt Account number
                                 LEG-87.4 client name
                                 LEG-87.5 principal amount of original debt
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                                 LEG-87.6 interest calculation
                                 LEG-87.7 interest period from date
                                 LEG-87.8 interest period to date
                                 LEG-87.9 collection/attorney fee
                                 LEG-87.10 rate of interest from the date of judgment
                                 LEG-87.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-87.12 court form content
                                 The system shall provide a DHMH Defendant was Recipient of Services
                     Forms /
LEG-88      LEG-43               district court form used to sue Debtors who owe the DHMH for unpaid
                     Templates
                                 services.
                                 The system shall provide a DHMH Defendant was Recipient of Services
                                 district court form pre-populated with the following data elements:
                                 LEG-89.1 debtor name
                                 LEG-89.2 debtor address
                                 LEG-89.3 Debt Account number
                                 LEG-89.4 client name
                                 LEG-89.5 principal amount of original debt
                     Forms /
LEG-89      LEG-43               LEG-89.6 interest calculation
                     Templates
                                 LEG-89.7 interest period from date
                                 LEG-89.8 interest period to date
                                 LEG-89.9 collection/attorney fee
                                 LEG-89.10 rate of interest from the date of judgment
                                 LEG-89.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-89.12 court form content
                                 The system shall provide an Injured Workers' Insurance Fund (IWIF)
                     Forms /
LEG-90      LEG-43               circuit court form used to sue Debtors who owe workers' compensation
                     Templates
                                 insurance premiums.


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                                 The system shall provide an IWIF circuit court form pre-populated with
                                 the following data elements:
                                 LEG-91.1 debtor name
                                 LEG-91.2 debtor address
                                 LEG-91.3 Debt Account number
                                 LEG-91.4 client name
                                 LEG-91.5 total balance due (includes interest, collection/attorney fee,
                     Forms /
LEG-91      LEG-43               principal amount)
                     Templates
                                 LEG-91.6 interest calculation
                                 LEG-91.7 interest period from date
                                 LEG-91.8 interest period to date
                                 LEG-91.9 collection/attorney fee
                                 LEG-91.10 principal amount
                                 LEG-91.11 rate of interest from the date of judgment
                                 LEG-91.12 court form content
                     Forms /     The system shall provide an IWIF district court form used to sue Debtors
LEG-92      LEG-43
                     Templates   who owe workers' compensation insurance premiums.
                                 The system shall provide an IWIF district court form pre-populated with
                                 the following data elements:
                                 LEG-93.1 debtor name
                                 LEG-93.2 debtor address
                                 LEG-93.3 Debt Account number
                                 LEG-93.4 client name
                     Forms /
LEG-93      LEG-43               LEG-93.5 total balance due (includes interest, collection/attorney fee,
                     Templates
                                 principal amount)
                                 LEG-93.6 interest calculation
                                 LEG-93.7 interest period from date
                                 LEG-93.8 interest period to date
                                 LEG-93.9 collection/attorney fee
                                 LEG-93.10 principal amount

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                                 LEG-93.11 rate of interest from the date of judgment
                                 LEG-93.12 court form content
                     Forms /     The system shall provide a Judgment Creditor's Monthly Report (JCR)
LEG-94      LEG-43
                     Templates   circuit court form used to report monthly payments received.
                                 The system shall provide a JCR circuit court form pre-populated with the
                                 following data elements:
                                 LEG-95.1 county
                                 LEG-95.2 case no.
                                 LEG-95.3 plaintiff/judgment creditor name
                                 LEG-95.4 plaintiff/judgment creditor address
                                 LEG-95.5 defendant/judgment Debtor name
                                 LEG-95.6 defendant/judgment Debtor address
                                 LEG-95.7 employer/garnishee name
                                 LEG-95.8 employer/garnishee address
                                 LEG-95.9 date (month, year)
                                 LEG-95.10 payment date
                     Forms /     LEG-95.11 payment source
LEG-95      LEG-43
                     Templates   LEG-95.12 payment amount
                                 LEG-95.13 total payments received
                                 LEG-95.14 interest accrued percentage
                                 LEG-95.15 outstanding principal due on judgment (dollar amount)
                                 LEG-95.16 period from date
                                 LEG-95.17 period to date
                                 LEG-95.18 balance from last report - judgment principal
                                 LEG-95.19 balance from last report - accrued interest
                                 LEG-95.20 balance from last report - attorney's fees
                                 LEG-95.21 balance from last report - court costs
                                 LEG-95.22 balance from last report - totals
                                 LEG-95.23 additional interest or costs - judgment principal
                                 LEG-95.24 additional interest or costs - accrued interest

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                                LEG-95.25 additional interest or costs - attorney's fees
                                LEG-95.26 additional interest or costs - court costs
                                LEG-95.27 additional interest or costs - totals
                                LEG-95.28 total (balance from last report + additional interest or costs) -
                                judgment principal
                                LEG-95.29 total (balance from last report + additional interest or costs) -
                                accrued interest
                                LEG-95.30 total (balance from last report + additional interest or costs) -
                                attorney's fees
                                LEG-95.31 total (balance from last report + additional interest or costs) -
                                court costs
                                LEG-95.32 total (balance from last report + additional interest or costs) -
                                totals
                                LEG-95.33 application of payments and credits - judgment principal
                                LEG-95.34 application of payments and credits - accrued interest
                                LEG-95.35 application of payments and credits - attorney's fees
                                LEG-95.36 application of payments and credits - court costs
                                LEG-95.37 application of payments and credits - totals
                                LEG-95.38 balance due at end of this report - judgment principal
                                LEG-95.39 balance due at end of this report - accrued interest
                                LEG-95.40 balance due at end of this report - attorney's fees
                                LEG-95.41 balance due at end of this report - court costs
                                LEG-95.42 balance due at end of this report - totals
                                LEG-95.43 date (MM/DD/CCYY)
                                LEG-95.44 phone number
                                LEG-95.45 signature of creditor or attorney
                                LEG-95.46 print/type name
                                LEG-95.47 address
                                LEG-95.48 city, state, zip
                                LEG-95.49 court form content

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                     Forms /     The system shall provide a JCR district court form (DC/CV 66) used to
LEG-96      LEG-43
                     Templates   report monthly payments received.
                                 The system shall provide a JCR district court form (DC/CV 66) pre-
                                 populated with the following data elements:
                                 LEG-97.1 county
                                 LEG-97.2 case no.
                                 LEG-97.3 plaintiff/judgment creditor name
                                 LEG-97.4 plaintiff/judgment creditor address
                                 LEG-97.5 defendant/judgment debtor name
                                 LEG-97.6 defendant/judgment debtor address
                                 LEG-97.7 employer/garnishee name
                                 LEG-97.8 employer/garnishee address
                                 LEG-97.9 date (month, year)
                                 LEG-97.10 payment date
                                 LEG-97.11 payment source
                     Forms /     LEG-97.12 payment amount
LEG-97      LEG-43
                     Templates   LEG-97.13 total payments received
                                 LEG-97.14 interest accrued percentage
                                 LEG-97.15 outstanding principal due on judgment (dollar amount)
                                 LEG-97.16 period from date
                                 LEG-97.17 period to date
                                 LEG-97.18 balance from last report - judgment principal
                                 LEG-97.19 balance from last report - accrued interest
                                 LEG-97.20 balance from last report - attorney's fees
                                 LEG-97.21 balance from last report - court costs
                                 LEG-97.22 balance from last report - totals
                                 LEG-97.23 additional interest or costs - judgment principal
                                 LEG-97.24 additional interest or costs - accrued interest
                                 LEG-97.25 additional interest or costs - attorney's fees
                                 LEG-97.26 additional interest or costs - court costs

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                                 LEG-97.27 additional interest or costs - totals
                                 LEG-97.28 total (balance from last report + additional interest or costs) -
                                 judgment principal
                                 LEG-97.29 total (balance from last report + additional interest or costs) -
                                 accrued interest
                                 LEG-97.30 total (balance from last report + additional interest or costs) -
                                 attorney's fees
                                 LEG-97.31 total (balance from last report + additional interest or costs) -
                                 court costs
                                 LEG-97.32 total (balance from last report + additional interest or costs) -
                                 totals
                                 LEG-97.33 application of payments and credits - judgment principal
                                 LEG-97.34 application of payments and credits - accrued interest
                                 LEG-97.35 application of payments and credits - attorney's fees
                                 LEG-97.36 application of payments and credits - court costs
                                 LEG-97.37 application of payments and credits - totals
                                 LEG-97.38 balance due at end of this report - judgment principal
                                 LEG-97.39 balance due at end of this report - accrued interest
                                 LEG-97.40 balance due at end of this report - attorney's fees
                                 LEG-97.41 balance due at end of this report - court costs
                                 LEG-97.42 balance due at end of this report - totals
                                 LEG-97.43 date (MM/DD/CCYY)
                                 LEG-97.44 phone number
                                 LEG-97.45 signature of creditor or attorney
                                 LEG-97.46 print/type name
                                 LEG-97.47 address
                                 LEG-97.48 city, state, zip
                                 LEG-97.49 court form content
                     Forms /     The system shall provide a Maryland Home Improvement Commission
LEG-98      LEG-43
                     Templates   (MHIC) Guaranty Fund Payout circuit court form used to sue Debtors

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                                 who owe the MHIC and the Guaranty Fund for damages which resulted
                                 from the Debtor's conduct.
                                 The system shall provide a MHIC Guaranty Fund Payout circuit court
                                 form pre-populated with the following data elements:
                                 LEG-99.1 debtor name
                                 LEG-99.2 debtor address
                                 LEG-99.3 Debt Account number
                                 LEG-99.4 client name
                                 LEG-99.5 principal amount of original debt
                     Forms /
LEG-99      LEG-43               LEG-99.6 interest calculation
                     Templates
                                 LEG-99.7 interest period from date
                                 LEG-99.8 interest period to date
                                 LEG-99.9 collection/attorney fee
                                 LEG-99.10 rate of interest from the date of judgment
                                 LEG-99.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-99.12 court form content
                                 The system shall provide a MHIC Guaranty Fund Payout district court
                     Forms /
LEG-100     LEG-43               form used to sue Debtors who owe the MHIC and the Guaranty Fund for
                     Templates
                                 damages which resulted from the Debtor's conduct.
                                 The system shall provide a MHIC Guaranty Fund Payout district court
                                 form pre-populated with the following data elements:
                                 LEG-101.1 debtor name
                                 LEG-101.2 debtor address
                     Forms /     LEG-101.3 Debt Account number
LEG-101     LEG-43
                     Templates   LEG-101.4 client name
                                 LEG-101.5 principal amount of original debt
                                 LEG-101.6 interest calculation
                                 LEG-101.7 interest period from date
                                 LEG-101.8 interest period to date

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                                 LEG-101.9 collection/attorney fee
                                 LEG-101.10 rate of interest from the date of judgment
                                 LEG-101.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-101.12 court form content
                                 The system shall provide a Maryland Occupational Safety and Health
                     Forms /     (MOSH) circuit court form used to sue Debtors who were issued citations
LEG-102     LEG-43
                     Templates   and penalties as a result of violations of the Maryland Occupational
                                 Safety and Health Act.
                                 The system shall provide a MOSH circuit court form pre-populated with
                                 the following data elements:
                                 LEG-103.1 debtor name
                                 LEG-103.2 debtor address
                                 LEG-103.3 Debt Account number
                                 LEG-103.4 client name
                                 LEG-103.5 principal amount of original debt
                     Forms /
LEG-103     LEG-43               LEG-103.6 interest calculation
                     Templates
                                 LEG-103.7 interest period from date
                                 LEG-103.8 interest period to date
                                 LEG-103.9 collection/attorney fee
                                 LEG-103.10 rate of interest from the date of judgment
                                 LEG-103.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-103.12 court form content
                                 The system shall provide a MOSH district court form used to sue Debtors
                     Forms /
LEG-104     LEG-43               who were issued citations and penalties as a result of violations of the
                     Templates
                                 Maryland Occupational Safety and Health Act.
                                 The system shall provide a MOSH district court form pre-populated with
                     Forms /
LEG-105     LEG-43               the following data elements:
                     Templates
                                 LEG-105.1 debtor name
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                                 LEG-105.2 debtor address
                                 LEG-105.3 Debt Account number
                                 LEG-105.4 client name
                                 LEG-105.5 principal amount of original debt
                                 LEG-105.6 interest calculation
                                 LEG-105.7 interest period from date
                                 LEG-105.8 interest period to date
                                 LEG-105.9 collection/attorney fee
                                 LEG-105.10 rate of interest from the date of judgment
                                 LEG-105.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-105.12 court form content
                     Forms /     The system shall provide a Maryland Port Authority (MPA) circuit court
LEG-106     LEG-43
                     Templates   form used to sue Debtors who owe MPA for leased property.
                                 The system shall provide a MPA circuit court form pre-populated with the
                                 following data elements:
                                 LEG-107.1 debtor name
                                 LEG-107.2 debtor address
                                 LEG-107.3 Debt Account number
                                 LEG-107.4 client name
                                 LEG-107.5 principal amount of original debt
                     Forms /
LEG-107     LEG-43               LEG-107.6 interest calculation
                     Templates
                                 LEG-107.7 interest period from date
                                 LEG-107.8 interest period to date
                                 LEG-107.9 collection/attorney fee
                                 LEG-107.10 rate of interest from the date of judgment
                                 LEG-107.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-107.12 court form content


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            REQ ID


                     Forms /     The system shall provide a MPA district court form used to sue Debtors
LEG-108     LEG-43
                     Templates   who owe MPA for leased property.
                                 The system shall provide a MPA district court form pre-populated with the
                                 following data elements:
                                 LEG-109.1 debtor name
                                 LEG-109.2 debtor address
                                 LEG-109.3 Debt Account number
                                 LEG-109.4 client name
                                 LEG-109.5 principal amount of original debt
                     Forms /
LEG-109     LEG-43               LEG-109.6 interest calculation
                     Templates
                                 LEG-109.7 interest period from date
                                 LEG-109.8 interest period to date
                                 LEG-109.9 collection/attorney fee
                                 LEG-109.10 rate of interest from the date of judgment
                                 LEG-109.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-109.12 court form content
                                 The system shall provide a Maryland Transit Administration (MTA) EZ
                     Forms /
LEG-110     LEG-43               Pass circuit court form used to sue Debtors who failed to pay tolls in the
                     Templates
                                 state.
                                 The system shall provide a MTA EZ Pass circuit court form pre-populated
                                 with the following data elements:
                                 LEG-111.1 debtor name
                                 LEG-111.2 debtor address
                     Forms /     LEG-111.3 Debt Account number
LEG-111     LEG-43
                     Templates   LEG-111.4 client name
                                 LEG-111.5 principal amount of original debt
                                 LEG-111.6 interest calculation
                                 LEG-111.7 interest period from date
                                 LEG-111.8 interest period to date

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                                 LEG-111.9 collection/attorney fee
                                 LEG-111.10 rate of interest from the date of judgment
                                 LEG-111.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-111.12 court form content
                     Forms /     The system shall provide a MTA EZ Pass district court form used to sue
LEG-112     LEG-43
                     Templates   Debtors who failed to pay tolls in the state.
                                 The system shall provide a MTA EZ Pass district court form pre-
                                 populated with the following data elements:
                                 LEG-113.1 debtor name
                                 LEG-113.2 debtor address
                                 LEG-113.3 Debt Account number
                                 LEG-113.4 client name
                                 LEG-113.5 principal amount of original debt
                     Forms /
LEG-113     LEG-43               LEG-113.6 interest calculation
                     Templates
                                 LEG-113.7 interest period from date
                                 LEG-113.8 interest period to date
                                 LEG-113.9 collection/attorney fee
                                 LEG-113.10 rate of interest from the date of judgment
                                 LEG-113.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-113.12 court form content
                                 The system shall provide a Notice of Judgment Lien for Real Estate
                     Forms /
LEG-114     LEG-43               Broker Guaranty Fund Claim circuit court form used to indicate a
                     Templates
                                 judgment lien is placed on a Debtor's assets and property.
                                 The system shall provide a Notice of Judgment Lien for Real Estate
                                 Broker Guaranty Fund Claim circuit court form pre-populated with the
                     Forms /
LEG-115     LEG-43               following data elements:
                     Templates
                                 LEG-115.1 debtor name
                                 LEG-115.2 debtor address
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            REQ ID


                                 LEG-115.3 court form content

                                 The system shall provide a Notice of Judgment Lien for Real Estate
                     Forms /
LEG-116     LEG-43               Broker Guaranty Fund Claim district court form used to indicate a
                     Templates
                                 judgment lien is placed on a Debtor's assets and property.
                                 The system shall provide a Notice of Judgment Lien for Real Estate
                                 Broker Guaranty Fund Claim district court form pre-populated with the
                     Forms /     following data elements:
LEG-117     LEG-43
                     Templates   LEG-117.1 debtor name
                                 LEG-117.2 debtor address
                                 LEG-117.3 court form content
                                 The system shall provide a Notice of Judgment Lien for Home
                     Forms /
LEG-118     LEG-43               Improvement Guaranty Fund Claim circuit court form used to indicate a
                     Templates
                                 judgment lien is placed on a Debtor's assets and property.
                                 The system shall provide a Notice of Judgment Lien for Home
                                 Improvement Guaranty Fund Claim circuit court form pre-populated with
                     Forms /     the following data elements:
LEG-119     LEG-43
                     Templates   LEG-119.1 debtor name
                                 LEG-119.2 debtor address
                                 LEG-119.3 court form content
                                 The system shall provide a Notice of Judgment Lien for Home
                     Forms /
LEG-120     LEG-43               Improvement Guaranty Fund Claim district court form used to indicate a
                     Templates
                                 judgment lien is placed on a Debtor's assets and property.
                                 The system shall provide a Notice of Judgment Lien for Home
                                 Improvement Guaranty Fund Claim district court form pre-populated with
                     Forms /     the following data elements:
LEG-121     LEG-43
                     Templates   LEG-121.1 debtor name
                                 LEG-121.2 debtor address
                                 LEG-121.3 court form content


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REQ ID               Category                           Requirement Description                                                                      Comments
            REQ ID


                     Forms /     The system shall provide an Order of Satisfaction circuit court form used
LEG-122     LEG-43
                     Templates   to indicate a judgment is satisfied.
                                 The system shall provide an Order of Satisfaction circuit court form pre-
                                 populated with the following data elements:
                                 LEG-123.1 city/county
                                 LEG-123.2 court address
                                 LEG-123.3 case no.
                                 LEG-123.4 trial date
                                 LEG-123.5 complaint#
                                 LEG-123.6 plaintiff judgment creditor name
                                 LEG-123.7 plaintiff judgment creditor address
                     Forms /     LEG-123.8 defendant judgment debtor name
LEG-123     LEG-43
                     Templates   LEG-123.9 defendant judgment debtor address
                                 LEG-123.10 body attachment recall date
                                 LEG-123.11 signature of creditor/attorney/attorney code
                                 LEG-123.12 address
                                 LEG-123.13 to the clerk of circuit court for:
                                 LEG-123.14 to the clerk of district court for:
                                 LEG-123.15 notice of satisfaction of lien date
                                 LEG-123.16 notice of satisfaction of lien clerk
                                 LEG-123.17 received in circuit court by
                                 LEG-123.18 court form content
                     Forms /     The system shall provide an Order of Satisfaction district court form used
LEG-124     LEG-43
                     Templates   to indicate a judgment is satisfied.
                                 The system shall provide an Order of Satisfaction district court form pre-
                                 populated with the following data elements:
                     Forms /     LEG-125.1 city/county
LEG-125     LEG-43
                     Templates   LEG-125.2 court address
                                 LEG-125.3 case no.
                                 LEG-125.4 trial date

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REQ ID               Category                           Requirement Description                                                                      Comments
            REQ ID


                                 LEG-125.5 complaint#
                                 LEG-125.6 plaintiff judgment creditor name
                                 LEG-125.7 plaintiff judgment creditor address
                                 LEG-125.8 defendant judgment debtor name
                                 LEG-125.9 defendant judgment debtor address
                                 LEG-125.10 body attachment recall date
                                 LEG-125.11 signature of creditor/attorney/attorney code
                                 LEG-125.12 address
                                 LEG-125.13 to the clerk of circuit court for:
                                 LEG-125.14 to the clerk of district court for:
                                 LEG-125.15 notice of satisfaction of lien date
                                 LEG-125.16 notice of satisfaction of lien clerk
                                 LEG-125.17 received in circuit court by
                                 LEG-125-18 court form content
                                 The system shall provide an Order Granting Plaintiff's Request for Writ of
                     Forms /
LEG-126     LEG-43               Garnishment of Wages circuit court form used to request garnishment of
                     Templates
                                 Debtor wages.
                                 The system shall provide an Order Granting Plaintiff's Request for Writ of
                                 Garnishment of Wages circuit court form pre-populated with the following
                                 data elements:
                                 LEG-127.1 debtor name
                                 LEG-127.2 debtor address
                                 LEG-127.3 Debt Account number
                     Forms /
LEG-127     LEG-43               LEG-127.4 client name
                     Templates
                                 LEG-127.5 principal amount of original debt
                                 LEG-127.6 interest calculation
                                 LEG-127.7 interest period from date
                                 LEG-127.8 interest period to date
                                 LEG-127.9 collection/attorney fee
                                 LEG-127.10 court costs

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REQ ID               Category                           Requirement Description                                                                      Comments
            REQ ID


                                 LEG-127.11 post-judgment interest
                                 LEG-127.12 rate of interest from the date of judgment
                                 LEG-127.13 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-127.14 court form content
                                 The system shall provide an Order Granting Plaintiff's Request for Writ of
                     Forms /
LEG-128     LEG-43               Garnishment of Wages district court form used to request garnishment of
                     Templates
                                 Debtor wages.
                                 The system shall provide an Order Granting Plaintiff's Request for Writ of
                                 Garnishment of Wages district court form pre-populated with the following
                                 data elements:
                                 LEG-129.1 debtor name
                                 LEG-129.2 debtor address
                                 LEG-129.3 Debt Account number
                                 LEG-129.4 client name
                                 LEG-129.5 principal amount of original debt
                     Forms /     LEG-129.6 interest calculation
LEG-129     LEG-43
                     Templates   LEG-129.7 interest period from date
                                 LEG-129.8 interest period to date
                                 LEG-129.9 collection/attorney fee
                                 LEG-129.10 court costs
                                 LEG-129.11 post-judgment interest
                                 LEG-129.12 rate of interest from the date of judgment
                                 LEG-129.13 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-129.14 court form content
                     Forms /     The system shall provide a Parole and Probation circuit court form used
LEG-130     LEG-43
                     Templates   to sue Debtors who owe the Maryland Division of Parole and Probation.
                     Forms /     The system shall provide a Parole and Probation circuit court form pre-
LEG-131     LEG-43
                     Templates   populated with the following data elements:
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            REQ ID


                                 LEG-131.1 debtor name
                                 LEG-131.2 debtor address
                                 LEG-131.3 Debt Account number
                                 LEG-131.4 client name
                                 LEG-131.5 principal amount of original debt
                                 LEG-131.6 interest calculation
                                 LEG-131.7 interest period from date
                                 LEG-131.8 interest period to date
                                 LEG-131.9 collection/attorney fee
                                 LEG-131.10 rate of interest from the date of judgment
                                 LEG-131.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-131.12 court form content
                     Forms /     The system shall provide a Parole and Probation district court form used
LEG-132     LEG-43
                     Templates   to sue Debtors who owe the Maryland Division of Parole and Probation.
                                 The system shall provide a Parole and Probation district court form pre-
                                 populated with the following data elements:
                                 LEG-133.1 debtor name
                                 LEG-133.2 debtor address
                                 LEG-133.3 Debt Account number
                                 LEG-133.4 client name
                                 LEG-133.5 principal amount of original debt
                     Forms /
LEG-133     LEG-43               LEG-133.6 interest calculation
                     Templates
                                 LEG-133.7 interest period from date
                                 LEG-133.8 interest period to date
                                 LEG-133.9 collection/attorney fee
                                 LEG-133.10 rate of interest from the date of judgment
                                 LEG-133.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-133.12 court form content

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REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 The system shall provide a Real Estate Guaranty Fund Payout circuit
                     Forms /     court form used to sue Debtors who owe the Maryland Real Estate
LEG-134     LEG-43
                     Templates   Commission and the Maryland Real Estate Guaranty Fund for damages
                                 which resulted from the Debtor's conduct.
                                 The system shall provide a Real Estate Guaranty Fund Payout circuit
                                 court form pre-populated with the following data elements:
                                 LEG-135.1 debtor name
                                 LEG-135.2 debtor address
                                 LEG-135.3 Debt Account number
                                 LEG-135.4 client name
                                 LEG-135.5 principal amount of original debt
                     Forms /
LEG-135     LEG-43               LEG-135.6 interest calculation
                     Templates
                                 LEG-135.7 interest period from date
                                 LEG-135.8 interest period to date
                                 LEG-135.9 collection/attorney fee
                                 LEG-135.10 rate of interest from the date of judgment
                                 LEG-135.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-135.12 court form content
                                 The system shall provide a Real Estate Guaranty Fund Payout district
                     Forms /     court form used to sue Debtors who owe the Maryland Real Estate
LEG-136     LEG-43
                     Templates   Commission and the Maryland Real Estate Guaranty Fund for damages
                                 which resulted from the Debtor's conduct.
                                 The system shall provide a Real Estate Guaranty Fund Payout district
                                 court form pre-populated with the following data elements:
                                 LEG-137.1 debtor name
                     Forms /
LEG-137     LEG-43               LEG-137.2 debtor address
                     Templates
                                 LEG-137.3 Debt Account number
                                 LEG-137.4 client name
                                 LEG-137.5 principal amount of original debt

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REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 LEG-137.6 interest calculation
                                 LEG-137.7 interest period from date
                                 LEG-137.8 interest period to date
                                 LEG-137.9 collection/attorney fee
                                 LEG-137.10 rate of interest from the date of judgment
                                 LEG-137.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-137.12 court form content
                                 The system shall provide a Real Estate Commission Fines and Penalties
                     Forms /
LEG-138     LEG-43               circuit court form used to sue Debtors who owe and were assessed fines
                     Templates
                                 and penalties resulting from the Debtor's conduct.
                                 The system shall provide a Real Estate Commission Fines and Penalties
                                 circuit court form pre-populated with the following data elements:
                                 LEG-139.1 debtor name
                                 LEG-139.2 debtor address
                                 LEG-139.3 Debt Account number
                                 LEG-139.4 client name
                                 LEG-139.5 principal amount of original debt
                     Forms /
LEG-139     LEG-43               LEG-139.6 interest calculation
                     Templates
                                 LEG-139.7 interest period from date
                                 LEG-139.8 interest period to date
                                 LEG-139.9 collection/attorney fee
                                 LEG-139.10 rate of interest from the date of judgment
                                 LEG-139.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-139.12 court form content
                                 The system shall provide a Real Estate Commission Fines and Penalties
                     Forms /
LEG-140     LEG-43               district court form used to sue Debtors who owe and were assessed fines
                     Templates
                                 and penalties resulting from the Debtor's conduct.


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REQ ID               Category                           Requirement Description                                                                       Comments
            REQ ID


                                 The system shall provide a Real Estate Commission Fines and Penalties
                                 district court form pre-populated with the following data elements:
                                 LEG-141.1 debtor name
                                 LEG-141.2 debtor address
                                 LEG-141.3 Debt Account number
                                 LEG-141.4 client name
                                 LEG-141.5 principal amount of original debt
                     Forms /
LEG-141     LEG-43               LEG-141.6 interest calculation
                     Templates
                                 LEG-141.7 interest period from date
                                 LEG-141.8 interest period to date
                                 LEG-141.9 collection/attorney fee
                                 LEG-141.10 rate of interest from the date of judgment
                                 LEG-141.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-141.12 court form content
                     Forms /     The system shall provide a Register of Wills circuit court form used to sue
LEG-142     LEG-43
                     Templates   Debtors' estates.
                                 The system shall provide a Register of Wills circuit court form pre-
                                 populated with the following data elements:
                                 LEG-143.1 debtor name
                                 LEG-143.2 debtor address
                                 LEG-143.3 Debt Account number
                                 LEG-143.4 client name
                     Forms /
LEG-143     LEG-43               LEG-143.5 principal amount of original debt
                     Templates
                                 LEG-143.6 interest calculation
                                 LEG-143.7 interest period from date
                                 LEG-143.8 interest period to date
                                 LEG-143.9 collection/attorney fee
                                 LEG-143.10 rate of interest from the date of judgment
                                 LEG-143.11 total balance due (includes interest, collection/attorney fee,

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            REQ ID


                                 principal amount)
                                 LEG-143.12 court form content
                     Forms /     The system shall provide a Register of Wills district court form used to
LEG-144     LEG-43
                     Templates   sue Debtors' estates.
                                 The system shall provide a Register of Wills district court form pre-
                                 populated with the following data elements:
                                 LEG-145.1 debtor name
                                 LEG-145.2 debtor address
                                 LEG-145.3 Debt Account number
                                 LEG-145.4 client name
                                 LEG-145.5 principal amount of original debt
                     Forms /
LEG-145     LEG-43               LEG-145.6 interest calculation
                     Templates
                                 LEG-145.7 interest period from date
                                 LEG-145.8 interest period to date
                                 LEG-145.9 collection/attorney fee
                                 LEG-145.10 rate of interest from the date of judgment
                                 LEG-145.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-145.12 court form content
                     Forms /     The system shall provide a Request circuit court form used to request a
LEG-146     LEG-43
                     Templates   case dismissal.
                                 The system shall provide a General Request, Certificate of Service and
                     Forms /
LEG-147     LEG-43               Order [circuit/district] court form (DC 1) used to request a hearing,
                     Templates
                                 continuance or other court action.
                                 The system shall provide a Request circuit court form pre-populated with
                                 the following data elements:
                     Forms /     LEG-148.1 city/county
LEG-148     LEG-43
                     Templates   LEG-148.2 court address
                                 LEG-148.3 case number
                                 LEG-148.4 trial date
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REQ ID               Category                           Requirement Description                                                                 Comments
            REQ ID


                                 LEG-148.5 plaintiff
                                 LEG-148.6 defendant
                                 LEG-148.7 request
                                 LEG-148.8 date
                                 LEG-148.9 signature
                                 LEG-148.10 (certificate of service) date
                                 LEG-148.11 (certificate of service) name1
                                 LEG-148.12 (certificate of service) address1
                                 LEG-148.13 (certificate of service) name2
                                 LEG-148.14 (certificate of service) address2
                                 LEG-148.15 (certificate of service) date
                                 LEG-148.16 (certificate of service) signature of party serving
                                 LEG-148.17 (order) date
                                 LEG-148.18 (order) judge
                                 LEG-148.19 court form content
                     Forms /     The system shall provide a Request district court form (DC 1) used to
LEG-149     LEG-43
                     Templates   request a case dismissal.
                                 The system shall provide a Request district court form (DC 1) pre-
                                 populated with the following data elements:
                                 LEG-150.1 city/county
                                 LEG-150.2 court address
                                 LEG-150.3 case number
                                 LEG-150.4 trial date
                     Forms /
LEG-150     LEG-43               LEG-150.5 plaintiff
                     Templates
                                 LEG-150.6 defendant
                                 LEG-150.7 request
                                 LEG-150.8 date
                                 LEG-150.9 signature
                                 LEG-150.10 (certificate of service) date
                                 LEG-150.11 (certificate of service) name1

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REQ ID               Category                          Requirement Description                                                                    Comments
            REQ ID


                                 LEG-150.12 (certificate of service) address1
                                 LEG-150.13 (certificate of service) name2
                                 LEG-150.14 (certificate of service) address2
                                 LEG-150.15 (certificate of service) date
                                 LEG-150.16 (certificate of service) signature of party serving
                                 LEG-150.17 (order) date
                                 LEG-150.18 (order) judge
                                 LEG-150.19 court form content
                     Forms /     The system shall provide General Motion, Certificate of Service and
LEG-151
                     Templates   Order district court form (DC 2) used to file a motion in court.
                                 The system shall provide a Request for Garnishment of Property Other
                     Forms /
LEG-152     LEG-43               Than Wages circuit court form used to request a garnishment of property
                     Templates
                                 other than wages.
                                 The system shall provide a Request for Garnishment of Property Other
                                 Than Wages circuit court form pre-populated with the following data
                                 elements:
                                 LEG-153.1 city/county
                                 LEG-153.2 case no.
                                 LEG-153.3 plaintiff judgment creditor name
                                 LEG-153.4 plaintiff judgment creditor address
                                 LEG-153.5 defendant judgment debtor name
                     Forms /
LEG-153     LEG-43               LEG-153.6 defendant judgment debtor address
                     Templates
                                 LEG-153.7 defendant social security number
                                 LEG-153.8 serve on (name)
                                 LEG-153.9 serve on (address)
                                 LEG-153.10 serve by sheriff constable (checkbox)
                                 LEG-153.11 serve by restricted delivery mail (checkbox)
                                 LEG-153.12 serve by private process (checkbox)
                                 LEG-153.13 attachment before judgment (checkbox)
                                 LEG-153.14 judgment was entered in this case on (checkbox)

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REQ ID               Category                          Requirement Description                                                                   Comments
            REQ ID


                                 LEG-153.15 original amount of judgment (excluding costs and attorney’s
                                 fees)
                                 LEG-153.16 less total credits
                                 LEG-153.17 net
                                 LEG-153.18 plus accrued interest on dollar amount
                                 LEG-153.19 percentage from period ( ) to period ( )
                                 LEG-153.20 plus attorney’s fees if allowed by judgment
                                 LEG-153.21 total due on judgment
                                 LEG-153.22 date
                                 LEG-153.23 signature of judgment creditor attorney
                                 LEG-153.24 address
                                 LEG-153.25 date
                                 LEG-153.26 clerk/judge
                                 LEG-153.27 court form content
                                 The system shall provide a Request for Garnishment of Property Other
                     Forms /
LEG-154     LEG-43               Than Wages district court form (DC/CV 60) used to request a
                     Templates
                                 garnishment of property other than wages.
                                 The system shall provide a Request for Garnishment of Property Other
                                 Than Wages district court form (DC/CV 60) pre-populated with the
                                 following data elements:
                                 LEG-155.1 city/county
                                 LEG-155.2 case no.
                                 LEG-155.3 plaintiff judgment creditor name
                     Forms /
LEG-155     LEG-43               LEG-155.4 plaintiff judgment creditor address
                     Templates
                                 LEG-155.5 defendant judgment debtor name
                                 LEG-155.6 defendant judgment debtor address
                                 LEG-155.7 defendant social security number
                                 LEG-155.8 serve on (name)
                                 LEG-155.9 serve on (address)
                                 LEG-155.10 serve by sheriff constable (checkbox)

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REQ ID               Category                          Requirement Description                                                                   Comments
            REQ ID


                                 LEG-155.11 serve by restricted delivery mail (checkbox)
                                 LEG-155.12 serve by private process (checkbox)
                                 LEG-155.13 attachment before judgment (checkbox)
                                 LEG-155.14 judgment was entered in this case on (checkbox)
                                 LEG-155.15 original amount of judgment (excluding costs and attorney’s
                                 fees)
                                 LEG-155.16 less total credits
                                 LEG-155.17 net
                                 LEG-155.18 plus accrued interest on dollar amount
                                 LEG-155.19 percentage from period ( ) to period ( )
                                 LEG-155.20 plus attorney’s fees if allowed by judgment
                                 LEG-155.21 total due on judgment
                                 LEG-155.22 date
                                 LEG-155.23 signature of judgment creditor attorney
                                 LEG-155.24 address
                                 LEG-155.25 date
                                 LEG-155.26 clerk/judge
                                 LEG-155.27 court form content
                     Forms /     The system shall provide a Request for Garnishment on Wages circuit
LEG-156     LEG-43
                     Templates   court form used to request an order for garnishment on wages.
                                 The system shall provide a Request for Garnishment on Wages circuit
                                 court form pre-populated with the following data elements:
                     Forms /     LEG-157.1 debtor name
LEG-157     LEG-43
                     Templates   LEG-157.2 debtor address
                                 LEG-157.3 case number
                                 LEG-157.4 court form content
                                 The system shall provide a Request for Garnishment on Wages district
                     Forms /
LEG-158     LEG-43               court form (DC/CV 65) used to request an order for garnishment on
                     Templates
                                 wages.


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            REQ ID


                                 The system shall provide a Request for Garnishment on Wages district
                                 court form (DC/CV 65) pre-populated with the following data elements:
                     Forms /     LEG-159.1 debtor name
LEG-159     LEG-43
                     Templates   LEG-159.2 debtor address
                                 LEG-159.3 case number
                                 LEG-159.4 court form content
                                 The system shall provide a Request for Order Directing Defendant to
                     Forms /
LEG-160     LEG-43               Appear for Examination in Aid of Enforcement of Judgment circuit court
                     Templates
                                 form used to request an order that a Debtor appear for examination.
                                 The system shall provide a Request for Order Directing Defendant to
                                 Appear for Examination in Aid of Enforcement of Judgment circuit court
                                 form pre-populated with the following data elements:
                                 LEG-161.1 court address
                                 LEG-161.2 complaint #
                                 LEG-161.3 plaintiff judgment creditor name
                                 LEG-161.4 plaintiff judgment creditor address
                                 LEG-161.5 defendant judgment debtor name
                                 LEG-161.6 defendant judgment debtor address
                                 LEG-161.7 original (checkbox)
                     Forms /
LEG-161     LEG-43               LEG-161.8 serve by sheriff (checkbox)
                     Templates
                                 LEG-161.9 send by restricted delivery mail
                                 LEG-161.10 send by private process
                                 LEG-161.11 segment recovery date
                                 LEG-161.12 amount
                                 LEG-161.13 previous examination date
                                 LEG-161.14 additional examination request reason
                                 LEG-161.15 the judgment creditor requires the court to summon the
                                 defendant to appear for examination under oath (checkbox)
                                 LEG-161.16 the judgment creditor further requests that the defendant
                                 bring the following: (checkbox)/field

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            REQ ID


                                 LEG-161.17 date
                                 LEG-161.18 signature of plaintiff attorney/attorney code
                                 LEG-161.19 address
                                 LEG-161.20 telephone
                                 LEG-161.21 defendant
                                 LEG-161.22 court appearance date
                                 LEG-161.23 court appearance time
                                 LEG-161.24 It is further ORDERED that if any records are requested
                                 above, you are to bring those records (checkbox)
                                 LEG-161.25 date
                                 LEG-161.26 judge
                                 LEG-161.27 (suggested list of items that can be requested) since
                                 January 2011
                                 LEG-161.28 court form content
                                 The system shall provide a Request for Order Directing Defendant to
                     Forms /     Appear for Examination in Aid of Enforcement of Judgment district court
LEG-162     LEG-43
                     Templates   form (DC/CV 32) used to request an order that a Debtor appear for
                                 examination.
                                 The system shall provide a Request for Order Directing Defendant to
                                 Appear for Examination in Aid of Enforcement of Judgment district court
                                 form (DC/CV 32) pre-populated with the following data elements:
                                 LEG-163.1 court address
                                 LEG-163.2 complaint #
                     Forms /     LEG-163.3 plaintiff judgment creditor name
LEG-163     LEG-43
                     Templates   LEG-163.4 plaintiff judgment creditor address
                                 LEG-163.5 defendant judgment debtor name
                                 LEG-163.6 defendant judgment debtor address
                                 LEG-163.7 original (checkbox)
                                 LEG-163.8 serve by sheriff (checkbox)
                                 LEG-163.9 send by restricted delivery mail

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            REQ ID


                                 LEG-163.10 send by private process
                                 LEG-163.11 judgment recovery date
                                 LEG-163.12 amount
                                 LEG-163.13 previous examination date
                                 LEG-163.14 additional examination request reason
                                 LEG-163.15 judgment creditor requires the court to summon the
                                 defendant to appear for examination under oath (checkbox)
                                 LEG-163.16 judgment creditor further requests that the defendant bring
                                 the following: (checkbox)/field
                                 LEG-163.17 date
                                 LEG-163.18 signature of plaintiff attorney/attorney code
                                 LEG-163.19 address
                                 LEG-163.20 telephone
                                 LEG-163.21 defendant
                                 LEG-163.22 court appearance date
                                 LEG-163.23 court appearance time
                                 LEG-163.24 it is further ORDERED that if any records are requested
                                 above, you are to bring those records (checkbox)
                                 LEG-163.25 date
                                 LEG-163.26 judge name
                                 LEG-163.27 (suggested list of items which can be requested) since date
                                 LEG-163.28 court form content
                                 The system shall provide a Request for Show Cause Order for Contempt
                     Forms /
LEG-164     LEG-43               circuit court form used to request an order that a Debtor appear for
                     Templates
                                 examination.
                                 The system shall provide a Request for Show Cause Order for Contempt
                                 circuit court form pre-populated with the following data elements:
                     Forms /
LEG-165     LEG-43               LEG-165.1 court address
                     Templates
                                 LEG-165.2 case number
                                 LEG-165.3 plaintiff judgment creditor name

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                                                                                                            COTS
REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                                 LEG-165.4 plaintiff judgment creditor address
                                 LEG-165.5 defendant judgment debtor name
                                 LEG-165.6 defendant judgment debtor address
                                 LEG-165.7 original (checkbox)
                                 LEG-165.8 renewal (checkbox)
                                 LEG-165.9 serve by sheriff (checkbox)
                                 LEG-165.10 clerk to mail (checkbox)
                                 LEG-165.11 return to plaintiff to serve (checkbox)
                                 LEG-165.12 debtor name
                                 LEG-165.13 obey this court’s order compelling answers to interrogatories
                                 in Aid of Execution entered on date
                                 LEG-165.14 appear in court for examination in the Aid of Enforcement of
                                 Judgment on date
                                 LEG-165.15 other
                                 LEG-165.16 site
                                 LEG-165.17 signature of plaintiff attorney/attorney code
                                 LEG-165.18 address
                                 LEG-165.19 telephone no.
                                 LEG-165.20 (show cause order for contempt) name
                                 LEG-165.21 (show cause order for contempt) court date
                                 LEG-165.22 (show cause order for contempt) court time
                                 LEG-165.23 (show cause order for contempt) order date
                                 LEG-165.24 (show cause order for contempt) current date
                                 LEG-165.25 (show cause order for contempt) judge
                                 LEG-165.26 court form content
                                 The system shall provide a Request for Show Cause Order for Contempt
                     Forms /
LEG-166     LEG-43               district court form (DC/CV 33) used to request an order that a Debtor
                     Templates
                                 appear for examination.
                     Forms /     The system shall provide a Request for Show Cause Order for Contempt
LEG-167     LEG-43
                     Templates   district court form (DC/CV 33) pre-populated with the following data

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            REQ ID


                                elements:
                                LEG-167.1 court address
                                LEG-167.2 case number
                                LEG-167.3 plaintiff judgment creditor name
                                LEG-167.4 plaintiff judgment creditor address
                                LEG-167.5 defendant judgment debtor name
                                LEG-167.6 defendant judgment debtor address
                                LEG-167.7 original (checkbox)
                                LEG-167.8 renewal (checkbox)
                                LEG-167.9 serve by sheriff (checkbox)
                                LEG-167.10 clerk to mail (checkbox)
                                LEG-167.11 return to plaintiff to serve (checkbox)
                                LEG-167.12 debtor name
                                LEG-167.13 obey this court’s order compelling answers to interrogatories
                                in Aid of Execution entered on date
                                LEG-167.14 appear in court for examination in the Aid of Enforcement of
                                Judgment on date
                                LEG-167.15 other
                                LEG-167.16 date
                                LEG-167.17 signature of plaintiff attorney/ attorney code
                                LEG-167.18 address
                                LEG-167.19 telephone no.
                                LEG-167.20 (show cause order for contempt) name
                                LEG-167.21 (show cause order for contempt) court date
                                LEG-167.22 (show cause order for contempt) court time
                                LEG-167.23 (show cause order for contempt) order date
                                LEG-167.24 (show cause order for contempt) current date
                                LEG-167.25 (show cause order for contempt) judge
                                LEG-167.26 court form content


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                                                                                                                  Configuration
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                                                                                                           COTS
REQ ID               Category                           Requirement Description                                                                   Comments
            REQ ID


                                 The system shall provide a Show Cause Order on Request to Cite
                     Forms /     Garnishee for Contempt circuit court form used to request that the
LEG-168     LEG-43
                     Templates   defendant show cause why relief should be refused on the order that a
                                 Debtor appear for examination.
                                 The system shall provide a Show Cause Order on Request to Cite
                                 Garnishee for Contempt circuit court form pre-populated with the
                                 following data elements:
                     Forms /
LEG-169     LEG-43               LEG-169.1 debtor name
                     Templates
                                 LEG-169.2 debtor address
                                 LEG-169.3 case number
                                 LEG-169.4 court form content
                                 The system shall provide a Show Cause Order on Request to Cite
                     Forms /     Garnishee for Contempt district court form used to request that the
LEG-170     LEG-43
                     Templates   defendant show cause why relief should be refused on the order that a
                                 Debtor appear for examination.
                                 The system shall provide a Show Cause Order on Request to Cite
                                 Garnishee for Contempt district court form pre-populated with the
                                 following data elements:
                     Forms /
LEG-171     LEG-43               LEG-171.1 debtor name
                     Templates
                                 LEG-171.2 debtor address
                                 LEG-171.3 case number
                                 LEG-171.4 court form content
                     Forms /     The system shall provide a Request to File Notice of Lien circuit court
LEG-172
                     Templates   form (DC/CV 35) used to request to file notice of lien.
                                 The system shall provide a Request to File Notice of Lien circuit court
                                 form (DC/CV 35) pre-populated with the following data elements:
                     Forms /     LEG-173.1 city/county
LEG-173
                     Templates   LEG-173.2 court address
                                 LEG-173.3 case number
                                 LEG-173.4 plaintiff judgment creditor name
7/13/2011                                                                                                                                            136
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                                                                                                                        Configuration
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REQ ID               Category                           Requirement Description                                                                         Comments
            REQ ID


                                LEG-173.5 plaintiff judgment creditor address
                                LEG-173.6 defendant judgment debtor name
                                LEG-173.7 defendant judgment debtor address
                                LEG-173.8 judgment date
                                LEG-173.9 judgment amount
                                LEG-173.10 attorney’s fees
                                LEG-173.11 total cost
                                LEG-173.12 please file a notice of lien in the circuit court for the county in
                                which judgment was entered (checkbox)
                                LEG-173.13 please file a notice of lien of said judgment with the clerk of
                                circuit court for (checkbox)
                                LEG-173.14 please forward to district court of Maryland for ( ) to be
                                recorded in that county (checkbox)
                                LEG-173.15 please record said judgment (checkbox)
                                LEG-173.16 signature of plaintiff or attorney
                                LEG-173.17 address
                                LEG-173.18 (notice of lien attachment before judgment) county
                                LEG-173.19 (notice of lien attachment before judgment) real estate
                                (levied) location
                                LEG-173.20 (notice of lien attachment before judgment) date
                                LEG-173.21 (notice of lien attachment before judgment) clerk name
                                LEG-173.22 (notice of lien of judgment) county
                                LEG-173.23 (notice of lien of judgment) date of entry judgment
                                LEG-173.24 (notice of lien of judgment) amount of judgment
                                LEG-173.25 (notice of lien of judgment) attorney’s fees
                                LEG-173.26 (notice of lien of judgment) costs
                                LEG-173.27 (notice of lien of judgment) date
                                LEG-173.28 (notice of lien of judgment) clerk name
                                LEG-173.29 (notice of modification or renewal) lien no.
                                LEG-173.30 (notice of modification or renewal) county

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                                                                                                                  COTS
REQ ID               Category                            Requirement Description                                                                         Comments
            REQ ID


                                 LEG-173.31 (notice of modification or renewal) set aside on (checkbox)
                                 LEG-173.32 (notice of modification or renewal) dissolved on (checkbox)
                                 LEG-173.33 (notice of modification or renewal) renewed on (checkbox)
                                 LEG-173.34 (notice of modification or renewal) modified on (checkbox)
                                 LEG-173.35 (notice of modification or renewal) date
                                 LEG-173.36 (notice of modification or renewal) clerk
                                 LEG-173.37 court form content
                     Forms /     The system shall provide a Request to File Notice of Lien district court
LEG-174     LEG-43
                     Templates   form (DC/CV 35) used to request to file notice of lien.
                                 The system shall provide a Request to File Notice of Lien district court
                                 form (DC/CV 35) pre-populated with the following data elements:
                                 LEG-175.1 city/county
                                 LEG-175.2 court address
                                 LEG-175.3 case number
                                 LEG-175.4 plaintiff judgment creditor name
                                 LEG-175.5 plaintiff judgment creditor address
                                 LEG-175.6 defendant judgment debtor name
                                 LEG-175.7 defendant judgment debtor address
                                 LEG-175.8 judgment date
                     Forms /
LEG-175     LEG-43               LEG-175.9 judgment amount
                     Templates
                                 LEG-175.10 attorney’s fees
                                 LEG-175.11 total cost
                                 LEG-175.12 please file a notice of lien in the circuit court for the county in
                                 which judgment was entered (checkbox)
                                 LEG-175.13 please file a notice of lien of said judgment with the clerk of
                                 circuit for (checkbox)
                                 LEG-175.14 please forward to district court of Maryland for ( ) to be
                                 recorded in that county (checkbox)
                                 LEG-175.15 please record said judgment (checkbox)
                                 LEG-175.16 signature of plaintiff or attorney

7/13/2011                                                                                                                                                   138
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                                                                                                            COTS
REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                                 LEG-175.17 address
                                 LEG-175.18 (notice of lien attachment before judgment) county
                                 LEG-175.19 (notice of lien attachment before judgment) real estate
                                 (levied) location
                                 LEG-175.20 (notice of lien attachment before judgment) date
                                 LEG-175.21 (notice of lien attachment before judgment) clerk
                                 LEG-175.22 (notice of lien of judgment) county
                                 LEG-175.23 (notice of lien of judgment) date of entry judgment
                                 LEG-175.24 (notice of lien of judgment) amount of judgment
                                 LEG-175.25 (notice of lien of judgment) attorney’s fees
                                 LEG-175.26 (notice of lien of judgment) costs
                                 LEG-175.27 (notice of lien of judgment) date
                                 LEG-175.28 (notice of lien of judgment) clerk
                                 LEG-175.29 (notice of modification or renewal) lien no.
                                 LEG-175.30 (notice of modification or renewal) county
                                 LEG-175.31 (notice of modification or renewal) set aside on (checkbox)
                                 LEG-175.32 (notice of modification or renewal) dissolved on (checkbox)
                                 LEG-175.33 (notice of modification or renewal) renewed on (checkbox)
                                 LEG-175.34 (notice of modification or renewal) modified on (checkbox)
                                 LEG-175.35 (notice of modification or renewal) date
                                 LEG-175.36 (notice of modification or renewal) clerk
                                 LEG-175.37 court form content
                     Forms /     The system shall provide a Writ of Execution circuit court form used by
LEG-176     LEG-43
                     Templates   the court to determine attachable assets.
                                 The system shall provide a Writ of Execution circuit court pre-populated
                                 with the following data elements:
                     Forms /     LEG-177.1 court city/county
LEG-177     LEG-43
                     Templates   LEG-177.2 court address
                                 LEG-177.3 case number
                                 LEG-177.4 plaintiff/judgment creditor name

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REQ ID               Category                         Requirement Description                                                    Comments
            REQ ID


                                LEG-177.5 plaintiff/judgment creditor address
                                LEG-177.6 defendant/judgment debtor1 name
                                LEG-177.7 defendant/judgment debtor1 address
                                LEG-177.8 judgment amount due
                                LEG-177.9 original amount of judgment
                                LEG-177.10 less total credits
                                LEG-177.11 net amount
                                LEG-177.12 accrued interest
                                LEG-177.13 interest on dollar amount
                                LEG-177.14 interest rate/percentage
                                LEG-177.15 interest period from date
                                LEG-177.16 interest period to date
                                LEG-177.17 court costs due
                                LEG-177.18 additional accrued interest on dollar amount
                                LEG-177.19 additional accrued interest percentage
                                LEG-177.20 additional accrued interest period from date
                                LEG-177.21 additional accrued interest period to date
                                LEG-177.22 interest period to date
                                LEG-177.23 attorney’s fees
                                LEG-177.24 total due on judgment
                                LEG-177.25 judgment debtor’s last known address
                                LEG-177.26 location of property to be levied
                                LEG-177.27 description of property to be levied
                                LEG-177.28 sheriff arrival date
                                LEG-177.29 signature of plaintiff
                                LEG-177.30 printed/typed name of plaintiff
                                LEG-177.31 plaintiff address
                                LEG-177.32 plaintiff telephone number
                                LEG-177.33 city/county of sheriff/constable
                                LEG-177.34 property to be levied

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                                                                                                            COTS
REQ ID               Category                           Requirement Description                                                                    Comments
            REQ ID


                                 LEG-177.35 writ of execution of property date
                                 LEG-177.36 writ of execution of property clerk
                                 LEG-177.37 court form content
                     Forms /     The system shall provide a Writ of Execution district court form used by
LEG-178     LEG-43
                     Templates   the court to determine attachable assets.
                                 The system shall provide a Writ of Execution district court form pre-
                                 populated with the following data elements:
                                 LEG-179.1 court city/county
                                 LEG-179.2 court address
                                 LEG-179.3 case number
                                 LEG-179.4 plaintiff/judgment creditor name
                                 LEG-179.5 plaintiff/judgment creditor address
                                 LEG-179.6 defendant/judgment debtor1 name
                                 LEG-179.7 defendant/judgment debtor1 address
                                 LEG-179.8 judgment amount due
                                 LEG-179.9 original amount of judgment
                                 LEG-179.10 less total credits
                     Forms /
LEG-179     LEG-43               LEG-179.11 net amount
                     Templates
                                 LEG-179.12 accrued interest
                                 LEG-179.13 interest on dollar amount
                                 LEG-179.14 interest rate/percentage
                                 LEG-179.15 interest period from date
                                 LEG-179.16 interest period to date
                                 LEG-179.17 court costs due
                                 LEG-179.18 additional accrued interest on dollar amount
                                 LEG-179.19 additional accrued interest percentage
                                 LEG-179.20 additional accrued interest period from date
                                 LEG-179.21 additional accrued interest period to date
                                 LEG-179.22 interest period to date
                                 LEG-179.23 attorney’s fees

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REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 LEG-179.24 total due on judgment
                                 LEG-179.25 judgment debtor’s last known address
                                 LEG-179.26 location of property to be levied
                                 LEG-179.27 description of property to be levied
                                 LEG-179.28 sheriff arrival date
                                 LEG-179.29 signature of plaintiff
                                 LEG-179.30 printed/typed name of plaintiff
                                 LEG-179.31 plaintiff address
                                 LEG-179.32 plaintiff telephone number
                                 LEG-179.33 city/county of sheriff/constable
                                 LEG-179.34 property to be levied
                                 LEG-179.35 writ of execution of property date
                                 LEG-179.36 writ of execution of property clerk
                                 LEG-179.37 court form content
                                 The system shall provide a State Highway Administration (SHA)/State
                     Forms /
LEG-180     LEG-43               Treasurer circuit court form used to sue Debtors who owe the SHA for
                     Templates
                                 property damage.
                                 The system shall provide a SHA/State Treasurer circuit court form pre-
                                 populated with the following data elements:
                                 LEG-181.1 debtor name
                                 LEG-181.2 debtor address
                                 LEG-181.3 Debt Account number
                                 LEG-181.4 client name
                     Forms /
LEG-181     LEG-43               LEG-181.5 principal amount of original debt
                     Templates
                                 LEG-181.6 interest calculation
                                 LEG-181.7 interest period from date
                                 LEG-181.8 interest period to date
                                 LEG-181.9 collection/attorney fee
                                 LEG-181.10 rate of interest from the date of judgment
                                 LEG-181.11 total balance due (includes interest, collection/attorney fee,

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            REQ ID


                                 principal amount)
                                 LEG-181.12 court form content
                     Forms /     The system shall provide a SHA/State Treasurer district court form used
LEG-182     LEG-43
                     Templates   to sue Debtors who owe the SHA for property damage.
                                 The system shall provide a SHA/State Treasurer district court form pre-
                                 populated with the following data elements:
                                 LEG-183.1 debtor name
                                 LEG-183.2 debtor address
                                 LEG-183.3 Debt Account number
                                 LEG-183.4 client name
                                 LEG-183.5 principal amount of original debt
                     Forms /
LEG-183     LEG-43               LEG-183.6 interest calculation
                     Templates
                                 LEG-183.7 interest period from date
                                 LEG-183.8 interest period to date
                                 LEG-183.9 collection/attorney fee
                                 LEG-183.10 rate of interest from the date of judgment
                                 LEG-183.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-183.12 court form content
                                 The system shall provide a SHA/State Treasurer - Different
                     Forms /
LEG-184     LEG-43               Owner/Operator circuit court form used to sue Debtors who owe the SHA
                     Templates
                                 for property damage.
                                 The system shall provide a SHA/State Treasurer - Different
                                 Owner/Operator circuit court form pre-populated with the following data
                                 elements:
                     Forms /     LEG-185.1 debtor name
LEG-185     LEG-43
                     Templates   LEG-185.2 debtor address
                                 LEG-185.3 Debt Account number
                                 LEG-185.4 client name
                                 LEG-185.5 principal amount of original debt
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                                                                                                             COTS
REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 LEG-185.6 interest calculation
                                 LEG-185.7 interest period from date
                                 LEG-185.8 interest period to date
                                 LEG-185.9 collection/attorney fee
                                 LEG-185.10 rate of interest from the date of judgment
                                 LEG-185.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-185.12 court form content
                                 The system shall provide a SHA/State Treasurer - Different
                     Forms /
LEG-186     LEG-43               Owner/Operator district court form used to sue Debtors who owe the
                     Templates
                                 SHA for property damage.
                                 The system shall provide a SHA/State Treasurer - Different
                                 Owner/Operator district court form pre-populated with the following data
                                 elements:
                                 LEG-187.1 debtor name
                                 LEG-187.2 debtor address
                                 LEG-187.3 Debt Account number
                                 LEG-187.4 client name
                     Forms /     LEG-187.5 principal amount of original debt
LEG-187     LEG-43
                     Templates   LEG-187.6 interest calculation
                                 LEG-187.7 interest period from date
                                 LEG-187.8 interest period to date
                                 LEG-187.9 collection/attorney fee
                                 LEG-187.10 rate of interest from the date of judgment
                                 LEG-187.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-187.12 court form content
                                 The system shall provide a SHA/State Treasurer - Same Owner/Operator
                     Forms /
LEG-188     LEG-43               circuit court form used to sue Debtors who owe the SHA for property
                     Templates
                                 damage.

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            Parent




                                                                                                             COTS
REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 The system shall provide a SHA/State Treasurer - Same Owner/Operator
                                 circuit court form pre-populated with the following data elements:
                                 LEG-189.1 debtor name
                                 LEG-189.2 debtor address
                                 LEG-189.3 Debt Account number
                                 LEG-189.4 client name
                                 LEG-189.5 principal amount of original debt
                     Forms /
LEG-189     LEG-43               LEG-189.6 interest calculation
                     Templates
                                 LEG-189.7 interest period from date
                                 LEG-189.8 interest period to date
                                 LEG-189.9 collection/attorney fee
                                 LEG-189.10 rate of interest from the date of judgment
                                 LEG-189.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-189.12 court form content
                                 The system shall provide a SHA/State Treasurer - Same Owner/Operator
                     Forms /
LEG-190     LEG-43               district court form used to sue Debtors who owe the SHA for property
                     Templates
                                 damage.
                                 The system shall provide a SHA/State Treasurer - Same Owner/Operator
                                 district court form pre-populated with the following data elements:
                                 LEG-191.1 debtor name
                                 LEG-191.2 debtor address
                                 LEG-191.3 Debt Account number
                     Forms /     LEG-191.4 client name
LEG-191     LEG-43
                     Templates   LEG-191.5 principal amount of original debt
                                 LEG-191.6 interest calculation
                                 LEG-191.7 interest period from date
                                 LEG-191.8 interest period to date
                                 LEG-191.9 collection/attorney fee
                                 LEG-191.10 rate of interest from the date of judgment

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            Parent




                                                                                                             COTS
REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 LEG-191.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-191.12 court form content
                     Forms /     The system shall provide a Tuition and Fees - 17% Collection Fee circuit
LEG-192     LEG-43
                     Templates   court form used to sue Debtors who owe the State tuition and fees.
                                 The system shall provide a Tuition and Fees - 17% Collection Fee circuit
                                 court form pre-populated with the following data elements:
                                 LEG-193.1 referring agency
                                 LEG-193.2 debtor name
                                 LEG-193.3 debtor address
                                 LEG-193.4 Debt Account number
                                 LEG-193.5 client name
                     Forms /     LEG-193.6 principal amount of original debt
LEG-193     LEG-43
                     Templates   LEG-193.7 interest calculation
                                 LEG-193.8 interest period from date
                                 LEG-193.9 interest period to date
                                 LEG-193.10 collection/attorney fee
                                 LEG-193.11 rate of interest from the date of judgment
                                 LEG-193.12 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-193.13 court form content
                     Forms /     The system shall provide a Tuition and Fees - 17% Collection Fee district
LEG-194     LEG-43
                     Templates   court form used to sue Debtors who owe the State tuition and fees.
                                 The system shall provide a Tuition and Fees - 17% Collection Fee district
                                 court form pre-populated with the following data elements:
                                 LEG-195.1 referring agency
                     Forms /
LEG-195     LEG-43               LEG-195.2 debtor name
                     Templates
                                 LEG-195.3 debtor address
                                 LEG-195.4 Debt Account number
                                 LEG-195.5 client name
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            Parent




                                                                                                             COTS
REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 LEG-195.6 principal amount of original debt
                                 LEG-195.7 interest calculation
                                 LEG-195.8 interest period from date
                                 LEG-195.9 interest period to date
                                 LEG-195.10 collection/attorney fee
                                 LEG-195.11 rate of interest from the date of judgment
                                 LEG-195.12 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-195.13 court form content
                                 The system shall provide an Uninsured Employer's Fund circuit court
                     Forms /
LEG-196     LEG-43               form used to sue Debtors (who are employers) without workers'
                     Templates
                                 compensation insurance.
                                 The system shall provide an Uninsured Employer's Fund circuit court
                                 form pre-populated with the following data elements:
                                 LEG-197.1 debtor name
                                 LEG-197.2 debtor address
                                 LEG-197.3 Debt Account number
                                 LEG-197.4 client name
                                 LEG-197.5 principal amount of original debt
                     Forms /
LEG-197     LEG-43               LEG-197.6 interest calculation
                     Templates
                                 LEG-197.7 interest period from date
                                 LEG-197.8 interest period to date
                                 LEG-197.9 collection/attorney fee
                                 LEG-197.10 rate of interest from the date of judgment
                                 LEG-197.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-197.12 court form content
                                 The system shall provide an Uninsured Employer's Fund district court
                     Forms /
LEG-198     LEG-43               form used to sue Debtors (who are employers) without workers'
                     Templates
                                 compensation insurance.

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                                                                                                             COTS
REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 The system shall provide an Uninsured Employer's Fund district court
                                 form pre-populated with the following data elements:
                                 LEG-199.1 debtor name
                                 LEG-199.2 debtor address
                                 LEG-199.3 Debt Account number
                                 LEG-199.4 client name
                                 LEG-199.5 principal amount of original debt
                     Forms /
LEG-199     LEG-43               LEG-199.6 interest calculation
                     Templates
                                 LEG-199.7 interest period from date
                                 LEG-199.8 interest period to date
                                 LEG-199.9 collection/attorney fee
                                 LEG-199.10 rate of interest from the date of judgment
                                 LEG-199.11 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-199.12 court form content
                                 The system shall provide a Writ of Garnishment of Property Other Than
                     Forms /
LEG-200     LEG-43               Wages circuit court form used to request a garnishment on any and all
                     Templates
                                 assets belonging to a Debtor.
                                 The system shall provide a Writ of Garnishment of Property Other Than
                                 Wages circuit court form pre-populated with the following data elements:
                                 LEG-201.1 debtor name
                                 LEG-201.2 debtor address
                                 LEG-201.3 Debt Account number
                     Forms /     LEG-201.4 client name
LEG-201     LEG-43
                     Templates   LEG-201.5 principal amount of original debt
                                 LEG-201.6 interest calculation
                                 LEG-201.7 interest period from date
                                 LEG-201.8 interest period to date
                                 LEG-201.9 collection/attorney fee
                                 LEG-201.10 court costs

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REQ ID               Category                           Requirement Description                                                                     Comments
            REQ ID


                                 LEG-201.11 post-judgment interest
                                 LEG-201.12 rate of interest from the date of judgment
                                 LEG-201.13 total balance due (includes interest, collection/attorney fee,
                                 principal amount)
                                 LEG-201.14 court form content
                                 The system shall provide a Writ of Garnishment of Property Other Than
                     Forms /
LEG-202     LEG-43               Wages district court form used to request a garnishment on any and all
                     Templates
                                 assets belonging to a Debtor.
                                 The system shall provide a Writ of Garnishment of Property Other Than
                                 Wages district court form pre-populated with the following data elements:
                     Forms /
LEG-203     LEG-43               LEG-203.1 date
                     Templates
                                 LEG-203.2 clerk/judge
                                 LEG-203.3 court form content
                                 The system shall produce an Interest Sheet pre-populated with the
                                 following data elements:
                                 LEG-204.1 plaintiff/judgment creditor name
                                 LEG-204.2 plaintiff/judgment creditor address
                                 LEG-204.3 defendant/judgment debtor name
                                 LEG-204.4 defendant/judgment debtor address
                                 LEG-204.5 defendant/judgment debtor SSN
                                 LEG-204.6 date of judgment
                     Forms /
LEG-204     LEG-43               LEG-204.7 outstanding principal due
                     Templates
                                 LEG-204.8 less total credits
                                 LEG-204.9 balance from last report – judgment principal
                                 LEG-204.10 balance from last report – accrued interest
                                 LEG-204.11 balance from last report – court costs
                                 LEG-204.12 additional interest or cost – totals
                                 LEG-204.13 balance from last report – attorney’s fees
                                 LEG-204.14 balance from last report – totals
                                 LEG-204.15 date

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REQ ID               Category                              Requirement Description                                                                      Comments
            REQ ID


                                   LEG-204.16 court form content

                                   The system shall provide alerts according to user roles for each step in
LEG-205              Alerts
                                   the debt collection litigation workflow.
            LEG-                   The system shall alert the assigned attorney of changes made either to a
LEG-206              Alerts
            205                    case or to the notes of a Debt Account.
                                   The system shall flag the Debt Account and alert the authorized user of
            LEG-                   time-sensitive filing dates and missed payment plan dates/contract dates
LEG-207              Alerts
            205                    to include the death certificate pre-file for estate claim (six months from
                                   notice), and MVA lapse without a contract plan (one year from lapse).
            LEG-                   The system shall send an alert to an authorized user for timeframes or
LEG-208              Alerts
            205                    upcoming due dates to avoid having a missed judgment.
                                   The system shall route judgments with alerts to the Legal Measures
            LEG-                   supervisor and assigned attorney with a top priority flag sorted according
LEG-209              Alerts
            205                    to the number of days remaining prior to the due date for distribution of
                                   judgment.
            LEG-                   The system shall alert the Legal Measures supervisor to pre-file for an
LEG-210              Alerts
            205                    estate claim 30/60/90 days before the six-month filing deadline.
                                   The system shall alert the Legal Measures supervisor to review a
            LEG-                   Debtor's account for potential legal action on MVA lapsed Debt Accounts
LEG-211              Alerts
            205                    without a payment plan/contract, 30/60/90 days before the one-year
                                   lapse occurs.
            LEG-                   The system shall alert authorized users when garnishment payments are
LEG-212              Alert
            205                    not received on time.
                                   The system shall interface with Microsoft Outlook, with minimal support
                     Outlook
LEG-213                            for version 2003, to send email notifications for reminders of court dates
                     Integration
                                   and litigation deadlines.
            LEG-     Outlook       The system shall interface with Microsoft Outlook, with minimal support
LEG-214
            213      Integration   for version 2003, to add critical dates and events (such as court dates

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            REQ ID


                                     and discovery deadlines) to the calendars of the assigned attorney and
                                     paralegal.
                     Document        The system shall store scanned images of signed hard copy court forms
LEG-215
                     Management      and legal documents.
                                     The system shall allow an authorized user to select stored images of
            LEG-     Document
LEG-216                              legal documents (for display) to include, for example, a complaint,
            215      Management
                                     summary judgment, affidavit, and motion for relief.
                                     The system shall allow authorized users to filter and sort cases by
LEG-217              Filter / Sort
                                     delinquent (delayed) due dates.
LEG-218              Print           The system shall allow authorized users to print cases flagged for review.
                                     The system shall create, edit, save for future use, delete, promote to
LEG-219              Workflow        production (thereby making data available in the live environment) and
                                     execute Litigation workflow.
                                     The system shall calculate the next event or alert date in a Litigation
            LEG-
LEG-220              Work flow       workflow and notify the appropriate system user of the upcoming event or
            219
                                     date.
            LEG-                     The system shall allow an authorized user to change the status of a case
LEG-221              Workflow
            219                      for each step in the Litigation workflow.
                                     The system shall allow an authorized user to create user-specified debt
            LEG-
LEG-222              Work flow       collection Litigation workflows, which are configurable through the
            219
                                     Administration module by an authorized user.
            LEG-                     The system shall allow an authorized user to add additional steps to a
LEG-223              Work flow
            219                      workflow.
                                     The system shall allow an authorized user to establish timeframes based
            LEG-
LEG-224              Work flow       on user-specified criteria for the next step(s) in the Litigation workflow.
            219
                                     Refer to steps and criteria in the Pre-Judgment workflow as an example.
            LEG-                     The system shall mark Litigation workflow steps as critical and associate
LEG-225              Work flow
            219                      timeframes for completion of those steps to include, for example,

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            REQ ID


                                discovery deadlines and trial dates.

                                The system shall provide a Trial Litigation workflow by executing the
                                following steps:
                                LEG-226.1 Assign Case to Attorney based on court jurisdiction
                                LEG-226.2 Determine filing proceedings based on type of Court
                                LEG-226.3 Complete the appropriate court form(s) and case paperwork
                                to be stored as draft
                                LEG-226.4 File Briefing with court based on court specific rules (District
            LEG-                or Circuit)
LEG-226              Workflow
            219                 LEG-226.5 Schedule Hearing Date
                                LEG-226.6 Record receipt date of Notice of Intent to Defend (15-days
                                timeline for Circuit Court)
                                LEG-226.7 Capture Judgment Decision/Ruling
                                LEG-226.8 Generate Judgment Letter to debtor (if in favor of CCU)
                                LEG-226.9 Forward to Legal Measures for Post-Judgment process
                                LEG-226.10 Forward to OAG attorney and OAG manager for Appeal
                                proceedings, if appropriate
                                The system shall provide an Appellate Litigation workflow by executing
                                the following steps:
                                LEG-227.1 Assign Case to Attorney based on court jurisdiction
                                LEG-227.2 Receive approval from Main OAG to proceed with Appeal
                                LEG-227.3 Determine filing proceedings based on type of Court
            LEG-                LEG-227.4 Determine the deadline to respond to the appeal or to file an
LEG-227              Workflow
            219                 appeal based on rules of the Court
                                LEG-227.5 Complete the appropriate court form(s) and case paperwork
                                to be stored as draft
                                LEG-227.6 Perform a Review on the Record for document approval
                                LEG-227.7 File Petition for Certiorari with Court of Appeal following court
                                specific filing rules

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            REQ ID


                                LEG-227.8 Schedule Briefing if Court grants petition for certiorari
                                LEG-227.9 Schedule Hearing Date
                                LEG-227.10 Monitor Ruling of Court
                                LEG-227.11 Generate Judgment Letter to debtor (if in favor of CCU)
                                LEG-227.12 Forward to Legal Measures for Post-Judgment process
                                The system shall provide a Review on the Record workflow by executing
                                the following steps:
                                LEG-228.1 Assign Case to Attorney based on court jurisdiction
                                LEG-228.2 Determine filing proceedings based on type of Court
                                LEG-228.3 File Briefing with court based on rules of Court of Appeal
            LEG-
LEG-228              Workflow   LEG-228.4 Schedule Hearing Date
            219
                                LEG-228.5 Capture Judgment Decision/Ruling
                                LEG-228.6 Generate Judgment Letter to debtor (if in favor of CCU)
                                LEG-228.7 Forward to Legal Measures for Post-Judgment process
                                LEG-228.8 Forward to OAG attorney and OAG manager for Appeal
                                proceedings, if appropriate
                                The system shall provide an Appeal to OAH Case workflow by executing
                                the following steps:
                                LEG-229.1 Assign Case to Attorney based on court jurisdiction
                                LEG-229.2 Indicate which party initiated the appeal
                                LEG-229.3 Store the reason for the appeal, if the OAH initiated the
                                appeal
            LEG-                LEG-229.4 Determine filing proceedings based on type of Court
LEG-229              Workflow
            219                 LEG-229.5 Determine the deadline to respond to the appeal or to file an
                                appeal based on rules of the Court
                                LEG-229.6 Complete the appropriate court form(s) and case paperwork
                                to be stored as draft
                                LEG-229.7 File Appeal/Briefing with court based on rules of the Court
                                LEG-229.8 Schedule Hearing Date
                                LEG-229.9 Capture Judgment Decision/Ruling

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            REQ ID


                                LEG-229.10 Generate Judgment Letter to Debtor (if in Favor of CCU)
                                LEG-229.11 Forward to Legal Measures for Post- Judgment process
                                LEG-229.12 Forward to OAG attorney and OAG manager for Appeal
                                proceedings, if appropriate
                                The system shall provide a Bankruptcy workflow by executing the
                                following steps:
                                LEG-230.1 Receive Notice of Bankruptcy from Debtor
                                LEG-230.2 Update Debt Account to non-collection status or suspense
                                mode
                                LEG-230.3 Generate Proof of Claim
            LEG-                LEG-230.4 Record Court Judgment in Debt Account
LEG-230              Workflow
            219                 LEG-230.5 Forward to Collections, if Bankruptcy is dismissed
                                LEG-230.6 Monitor Debt Account for Bankruptcy release date, if court
                                declined to discharge the case
                                LEG-230.7 Determine debt dischargability, if debt is discharged by Court
                                LEG-230.8 File Adversary Proceeding, if appropriate to contest
                                dischargeability of debt
                                LEG-230.9 Submit Debt Account for abatement
                                The system shall provide an Adversary Proceeding workflow by
                                executing the following steps:
                                LEG-231.1 Assign case to Attorney based on court jurisdiction
                                LEG-231.2 Determine filing proceedings based on type of Case and
                                Court
            LEG-                LEG-231.3 Record required filing date
LEG-231              Workflow
            219                 LEG-231.4 Complete the appropriate court form(s) and case paperwork
                                to be stored as draft
                                LEG-231.5 File Briefing with court based on court specific rules (District
                                or Circuit)
                                LEG-231.6 Schedule Hearing Date
                                LEG-231.7 Log date receipt of Notice of Intent to Defend (15-days

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            REQ ID


                                timeline for Circuit Court)
                                LEG-231.8 Capture Judgment Decision/Ruling
                                LEG-231.9 Generate Judgment Letter to Debtor (if in Favor of CCU)
                                LEG-231.10 Forward to Legal Measures for Post-Judgment process
                                LEG-231.11 Forward to OAG attorney and OAG manager for Appeal
                                proceedings, if appropriate
                                The system shall provide a Proof of Claim workflow by executing the
                                following steps:
                                LEG-232.1 Send notice to Staff Attorney
                                LEG-232.2 Determine the deadline to file the Proof of Claim to the Court
                                based on rules of the Court
            LEG-                LEG-232.3 Record required filing date
LEG-232              Workflow
            219                 LEG-232.4 Gather supporting documentation
                                LEG-232.5 Attached Itemization document
                                LEG-232.6 File Proof of Claim with court based on court specific rules
                                (District or Circuit)
                                LEG-232.7 Record receipt date of Notice of Intent to Defend (15-days
                                timeline for Circuit Court)
            LEG-
LEG-233              Workflow   The system shall provide a Pre-Judgment workflow.
            219
                                The system shall implement the Pre-Judgment workflow by executing the
                                following phases:
                                LEG-234.1 Draft Suit to draft the lawsuit
                                LEG-234.2 Review Suit to initiate the Review on the Record workflow
            LEG-                LEG-234.3 OAG Review to continue the second part of the Review on
LEG-234              Workflow
            219                 the Record workflow
                                LEG-234.4 Update Case to enter the details of the case into the Legal
                                module
                                LEG-234.5 Final Review to complete the Review on the Record workflow
                                used to determine the completeness and accuracy a final time

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            REQ ID


                                LEG-234.6 File OAG Suit to submit the case to OAG to prepare to file
                                suit
                                LEG-234.7 Monitor OAG Suit to store case progress to Paid in Full (PIF)
                                or an Affidavit
                                LEG-234.8 Receive Judgment to pass the case to Post-Judgment
                                process
                                The system shall provide for the Draft Suit phase of the Pre-Judgment
                                workflow the following steps:
            LEG-                LEG-235.1 Draft lawsuit documents
LEG-235              Workflow
            219                 LEG-235.2 Prepare an Itemization form
                                LEG-235.3 Prepare an Affidavit
                                LEG-235.4 Store the date of letter creation
                                The system shall provide for the Review Suit phase of the Pre-Judgment
                                workflow the following steps:
                                LEG-236.1 Implement the Review on the Record workflow
            LEG-
LEG-236              Workflow   LEG-236.2 Prompt for reviewing the lawsuit/case and supporting
            219
                                documentation by the Legal Measures manager
                                LEG-236.3 Ascertain the lawsuit/case for accuracy and completeness
                                before transferring to OAG
                                The system shall provide for the OAG Review phase of the Pre-
                                Judgment workflow the following steps:
            LEG-                LEG-237.1 Schedule a meeting between the OAG and Legal Measures
LEG-237              Workflow
            219                 managers
                                LEG-237.2 Review the jurisdiction, dollar amount, and documentation
                                LEG-237.3 Determine Attorney assignment to lawsuit/case
            LEG-                The system shall allow the Legal Measures manager to indicate that a
LEG-238              Workflow
            219                 meeting with the OAG has been held.
            LEG-                The system shall allow the Legal Measures manager to add note(s) from
LEG-239              Workflow
            219                 the meeting with the OAG.


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            REQ ID


            LEG-                The system shall allow the Legal Measures manager to alert OAG when
LEG-240              Workflow
            219                 a lawsuit is ready.
                                The system shall route the case in pre-judgment from the Legal
            LEG-
LEG-241              Workflow   Measures section to the OAG when the attorney is assigned and the
            219
                                court paperwork is complete.
                                The system shall change the status code to Legal Assigned to Attorney
            LEG-
LEG-242              Workflow   when an attorney is assigned to the lawsuit, making the OAG now
            219
                                responsible for the lawsuit.
            LEG-                The system shall execute the Post-Judgment workflow when judgment is
LEG-243              Workflow
            219                 awarded.
                                The system shall implement the Post-Judgment workflow by executing
                                the following phases:
                                LEG-244.1 Judgment Screen Setup
            LEG-                LEG-244.2 Judgment Letter Sent
LEG-244              Workflow
            219                 LEG-244.3 Receive Response to ascertain whether to implement a
                                payment plan workflow or indicate Paid in Full (PIF)
                                LEG-244.4 Debtor Non-Responsive to implement Post-Judgment
                                Measures
                                The system shall populate for the Judgment Screen Setup phase of the
                                Post-Judgment workflow the details of the Judgment using the following
                                fields:
                                LEG-245.1 court costs
                                LEG-245.2 judgment amount
            LEG-                LEG-245.3 date of judgment
LEG-245              Workflow
            219                 LEG-245.4 judgment number
                                LEG-245.5 judgment rate
                                LEG-245.6 last charge / last payment made, use judgment date as
                                interest effective date if blank
                                LEG-245.7 account out of the total number of accounts (# of #s)
                                LEG-245.8 amount owed
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            REQ ID


                                LEG-245.9 judgment offset
                                LEG-245.10 judgment add on costs (J/A/C)
                                LEG-245.11 non-interest costs (N/I/C)
                                LEG-245.12 received on amount owed (used only for judgment set-up)
                                LEG-245.13 received J/A/C
                                LEG-245.14 received N/I/C
                                LEG-245.15 received interest amount (for amount received to offset
                                interest)
                                LEG-245.16 interest accrued
                                LEG-245.17 total judgment owed (total for all judgment amounts)
                                LEG-245.18 balance due
                                LEG-245.19 payoff order (the order in which the amount fields are to be
                                paid, used only for judgment set-up)
                                The system shall provide for the Draft Suit phase of the Post-Judgment
                                workflow the following steps:
            LEG-                LEG-246.1 generating a letter based on the type of judgment
LEG-246              Workflow
            219                 LEG-246.2 sending the letter to one or more Debtors
                                LEG-246.3 setting the flag for 30-day Debtor response time to wait for
                                next course of action
                                The system shall provide for the Receive Response phase of the Post-
                                Judgment workflow the following steps:
                                LEG-247.1 ascertain Debtor response
                                LEG-247.2 process payment and indicate PIF on Debt Account, if
                                applicable
            LEG-
LEG-247              Workflow   LEG-247.3 implement OAG Payment Plan process, if applicable
            219
                                LEG-247.4 monitor amount received and review account for PIF, if
                                applicable
                                LEG-247.5 create legal file to determine whether Debtor has attainable
                                assets, if Debtor is non-responsive to judgment letter
                                LEG-247.6 implement Post-Judgment Measures, if Debtor has attainable

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            REQ ID


                                     assets
                                     LEG-247.7 indicate the Debt's candidacy for Abatement in one or more
                                     corresponding Debt Accounts, if Debtor is without attainable assets
                                     The system shall execute, for the Post-Judgment Measures imposed by
                                     Judgment in the Post-Judgment workflow, one or more of the following
                                     processes:
                                     LEG-248.1 Driver’s License Suspension
            LEG-                     LEG-248.2 Oral Exam
LEG-248              Workflow
            219                      LEG-248.3 Wage Garnishment
                                     LEG-248.4 Financial Institution Garnishment
                                     LEG-248.5 Real Property Lien
                                     LEG-248.6 Real and Personal Property Execution, if Real Property Lien
                                     is imposed.
LEG-249              Investigation   The system shall provide an Investigation workflow.
            LEG-
LEG-250              Investigation   The system shall store investigations.
            249
            LEG-                     The system shall allow an authorized user to create, edit, delete, and
LEG-251              Investigation
            249                      save investigations.
                                     The system shall provide an Investigation form with the following data
                                     elements:
                                     LEG-252.1 debtor
            LEG-                     LEG-252.2 CCU account number
LEG-252              Investigation
            249                      LEG-252.3 date protest received
                                     LEG-252.4 question/protest
                                     LEG-252.5 findings of fact and comments
                                     LEG-252.6 CCU’s written determination
                                     The system shall provide the following Investigation forms:
            LEG-
LEG-253              Investigation   LEG-253.1 routine
            249
                                     LEG-253.2 central payroll offset

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            REQ ID


                                     LEG-253.3 treasury offset program (TOP)
                                     LEG-253.4 liability offset
                                     LEG-253.5 unclaimed property offset
                                     LEG-253.6 Maryland state lottery winnings offset
                                     LEG-253.7 Maryland Transit Administration offset
                                     LEG-253.8 TRIP
                                     LEG-253.9 federal tax intercept program (FTIP)
                                     The system shall pre-populate Investigation forms with the following
                                     information:
            LEG-
LEG-254              Investigation   LEG-254.1 debtor name
            249
                                     LEG-254.2 Debt Account number
                                     LEG-254.3 amount of debt
LEG-255              OAH Hearing     The system shall provide an OAH Hearing workflow.
            LEG-
LEG-256              OAH Hearing     The system shall store OAH hearings.
            255
                                     The system shall provide an OAH Hearing form pre-populated with the
                                     following data elements:
                                     LEG-257.1 name of agency
                                     LEG-257.2 name of individual transmitting appeal
                                     LEG-257.3 telephone number
                                     LEG-257.4 date request for hearing received
            LEG-                     LEG-257.5 expected number of days or hours needed for hearing
LEG-257              OAH Hearing
            255                      LEG-257.6 special requests; (court reporter; mandatory hearing site;
                                     handicapped accommodations)
                                     LEG-257.7 name of case
                                     LEG-257.8 agency’s file or case number, if any
                                     LEG-257.9 appellant (#1) last name, first name, middle initial
                                     LEG-257.10 appellant (#1) telephone number
                                     LEG-257.11 appellant (#1) address

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            REQ ID


                                    LEG-257.12 appellant’s counsel (#2) last name, first name, middle initial
                                    LEG-257.13 appellant’s counsel (#2) telephone number
                                    LEG-257.14 appellant’s counsel (#2) address
                                    LEG-257.15 AAG representing state last name, first name, middle initial
                                    LEG-257.16 AAG representing state telephone number
                                    LEG-257.17 AAG representing state address
LEG-258              Garnishments   The system shall execute a Garnishment workflow.
            LEG-                    The system shall have specific authorized user-specified timeframes
LEG-259              Garnishments
            258                     associated with each workflow step of a garnishment legal action.
            LEG-                    The system shall allow one or more requests for garnishment on wages
LEG-260              Garnishments
            258                     for each unique Debtor employer.
            LEG-                    The system shall associate one or more related request(s) for
LEG-261              Garnishments
            258                     garnishment on wages for each unique Debtor employer.
            LEG-                    The system shall update garnishment payments to the payment history,
LEG-262              Garnishments
            258                     using a specific (and associated) transaction code.
            LEG-
LEG-263              Garnishments   The system shall sort the payment history by the transaction code.
            258
                                    The system shall itemize (break down) payments for garnishment by the
                                    following field columns on the payment history for posting garnishments:
                                    LEG-264.1 date
                                    LEG-264.2 payment
            LEG-                    LEG-264.3 collection fee
LEG-264              Garnishments
            258                     LEG-264.4 judgment interest
                                    LEG-264.5 current interest
                                    LEG-264.6 principal
                                    LEG-264.7 book balance
                                    LEG-264.8 computed interest amount
            LEG-                    The JCR shall be automated to prefill information from the Garnishment
LEG-265              Garnishments
            258                     template and Payment History screen.
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            REQ ID


                                     The Garnishment template shall prompt the user to complete the JCR
            LEG-
LEG-266              Garnishments    within 15 business days after the end of each calendar month in which a
            258
                                     payment was received.
            LEG-                     The Garnishment template shall prompt the user to complete the Order of
LEG-267              Garnishments
            258                      Satisfaction form after the judgment has been Paid in Full.
            LEG-                     The system shall allow an authorized user to make changes to the
LEG-268              Garnishments
            258                      employer update fields.
                                     The Garnishment template shall prompt the user to complete a new
            LEG-
LEG-269              Garnishments    request for garnishment on wages when a new employer is updated on
            258
                                     the template.
                                     The Request for Garnishment on Wages form shall be automated to pre-
            LEG-
LEG-270              Garnishments    populate data fields from the Garnishment template based on user-
            258
                                     specified criteria.
                                     The system shall display the Judgment window screen within the primary
LEG-271              Design
                                     Collection screen in the Collection module.
                                     The system shall allow an authorized user to flag a Debt Account for skip
LEG-272              Skip Tracing    tracing and shall designate this action by entering notes on the Debt
                                     Account.
                                     The system shall provide automated skip tracing services for Debtor1,
LEG-273              Skip Tracing
                                     Debtor2, Debtor3, and Debtor4 addresses.
            LEG-                     The system shall provide a process to validate Debt Accounts directing
LEG-274              Skip Tracing
            273                      failed records to the skip tracing service.
            LEG-                     The system shall execute a workflow for accepting Debtor information
LEG-275              Skip Tracing
            273                      updates provided by the skip tracing service.
LEG-276              Search          The system shall search cases by Debt Accounts.
                     Transfer Debt
                                     The system shall allow an authorized user to assign a case to a Legal
LEG-277              Account to
                                     Measures user for lawsuit drafting.
                     Legal

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REQ ID               Category                               Requirement Description                                                                  Comments
            REQ ID


                     Transfer Debt
LEG-278              Account to      The system shall execute a workflow based on the pending legal action.
                     Legal
                     Transfer Debt
                                     The system shall track changes made to fields on the legal form during
LEG-279              Account to
                                     the Legal Measures workflow.
                     Legal




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SECTION 4             ACCOUNTING
The CCU Accounting section is responsible for posting voluntary payments, Federal and State offsets, and debt adjustments
(non-cash payments). The Accounting section works closely with the Collections and the Program Development & Support
(PD&S) sections. The requirements list below includes Accounting requirements to post and process payments. The list also
includes PD&S’ requirements for certifying Debt Accounts for interception or offset of Debtors’ tax refunds, salaries, and State
and Federal payments which are involuntarily taken and applied to their outstanding debts.




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 REQ ID                 Category                   Requirement Description                                                              Comments
             REQ ID


                      Inbound      The system shall process payment updates to the Debt
ACT-1
                      interface    Account in the payment file from the Payment Gateway.
                                   The system shall interface with FMIS to match the
                      Inbound      payment amount to import a voucher number, a check
ACT-2
                      interface    number, or any expenditure for any disbursements made
                                   from FMIS for a Debt Account.
                                   The system shall allow an authorized user to view all Debt
                      Inbound
ACT-3                              Accounts which were both rejected and successfully
                      interface
                                   posted in the file processing.
                      Inbound      The system shall allow an authorized user to view
ACT-4       ACT-3
                      interface    successfully posted files.
                      Data         The system shall perform data validation on State Client
ACT-5
                      Validation   files before integrating the files into the TRIP process.
                                   The system shall store the TRIP-only State Client files as:
                                   ACT-6.1 USAF
                      Data
ACT-6       ACT-5                  ACT-6.2 DLLR
                      Validation
                                   ACT-6.3 OPD
                                   ACT-6.4 Maryland Automobile Insurance Fund (MAIF)
                                   The system shall write an import history record to the
ACT-7                 History
                                   scheduled processing log capturing time for imported files.
ACT-8       ACT-7     History      The system shall write an import history record capturing

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             REQ ID


                                   header information for imported files.
                                   The system shall allow an authorized user to query Debtor
ACT-9                 History
                                   payment history and details.
                                   The system shall store and post payment transaction
ACT-10                Cashiering   information to the correct Debt Account when a credit card
                                   is swiped by the cashier.
                                   The system shall accept debit card payments with
ACT-11      ACT-10    Cashiering
                                   authorized Personal Identification Number (PIN).
                                   The system shall generate a printed receipt for payment
ACT-12      ACT-10    Cashiering
                                   received.
                                   The system shall store data related to individual
ACT-13                Cashiering   transactions including electronic signature authorizations
                                   for audit purposes and searching ability.
                                   The system shall allow an authorized user to search
ACT-14                Cashiering
                                   individual transactions.
                                   The system shall have integrated check scanner
ACT-15                Cashiering
                                   capability.
                                   The system shall store check scanner results with the
ACT-16      ACT-15    Cashiering
                                   associated Debt Account.
                                   The system shall generate a daily deposit slip from full
ACT-17                Cashiering   service cash registers that include the payment location
                                   and cashier name through the Cashiering module.
                                   The system shall allow an authorized user to correct
ACT-18                Cashiering
                                   erroneous payment transactions.
                                   The system shall store dates of holidays and business
ACT-19                Cashiering
                                   days.
                                   The system shall provide an integrated Cashiering
ACT-20                Cashiering
                                   module.
ACT-21                Cashiering   The system shall post payments to the Debt Account.

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 REQ ID               Category                   Requirement Description                                                            Comments
            REQ ID


                                  The system shall accept payments from the Cashiering
ACT-22               Cashiering
                                  module.
                                  The system shall include a register tape or equivalent
ACT-23               Cashiering   record of transactions for the cash drawer through the
                                  Cashiering Module.
                                  The system shall interface with peripheral equipment
                                  through the Cashiering module to include:
                                  ACT-24.1 credit card authorization
ACT-24               Cashiering
                                  ACT-24.2 check scanners
                                  ACT-24.3 document scanners
                                  ACT-24.4 reconciliation capability
                                  The system shall process payment updates to the Debt
ACT-25               Lockbox
                                  Account from the SunTrust Lockbox payment file.
                                  The system shall process payment updates to the Debt
ACT-26               PCA
                                  Account from the PCA payment file.
                                  The system shall reconcile the total payment amount on
ACT-27               PCA          the header record from the PCA with the total amount
                                  deposited into the CCU bank account.
                                  The system shall allow an authorized user to manually
ACT-28               PCA          enter a payment record from a hard copy report of a PCA
                                  list of Debtors.
                                  The system shall process payment updates to the Debt
ACT-29               CPO
                                  Account from the CPO payment file.
                                  The system shall update the Central Payroll Bureau (CPB)
ACT-30               CPO          with the most current Debt Account information using the
                                  user-specified criteria for CPO processing.
                                  The system shall allow the CPO pre-certification file
ACT-31               CPO
                                  process to occur at user-specified intervals.
ACT-32               CPO          The system shall create a file of CPO-certified Debt

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 REQ ID                Category                  Requirement Description                                                             Comments
             REQ ID


                                  Account update information to send to the CPB.
                                  The system shall perform a CPO match against records in
ACT-33                CPO         the CPB file to determine if the Debtor is a state
                                  employee.
                                  The system shall perform a CPO comparison match with
                                  information received from the CPB and Debt Accounts,
ACT-34                CPO
                                  updating the Debt Account Status Code to indicate that
                                  the Debtor can be included in the CPO process.
                                  The system shall transmit Department of Human
                                  Resources (DHR)Cares daily transactions to the DHR
                                  agency to include:
ACT-35                DHR Cares
                                  ACT-35.1 debt cancellations
                                  ACT-35.2 payment updates
                                  ACT-35.3 balance adjustments
                                  The system shall provide a notification to DHR that there
ACT-36                DHR Cares
                                  was zero activity for that day.
                                  The system shall transmit DHR Cares monthly
ACT-37                DHR Cares   transactions to the DHR agency at end of monthly cycle to
                                  include Debt Accounts loaded that month.
                                  The system shall transmit DHR Cares monthly statements
ACT-38                DHR Cares
                                  to the DHR agency at end of the monthly cycle.
                                  The system shall transmit DHR Cares monthly inventory
ACT-39                DHR Cares
                                  to the DHR agency at end of the monthly cycle.
ACT-40                FTIP        The system shall support the weekly FTIP process.
                                  The system shall select Debt Accounts eligible for the
                                  FTIP pre-certification process based on user-specified
ACT-41      ACT-40    FTIP        criteria to include:
                                  ACT-41.1 SSN
                                  ACT-41.2 last name

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             REQ ID


                                  ACT-41.3 date range
                                  ACT-41.4 a Debt Account balance greater than a user-
                                  specified value, initially set to one hundred dollars ($100)
                                  ACT-41.5 Debt Account Status Codes that meet FTIP-
                                  eligibility
                                  The system shall allow authorized users to send updated
ACT-42      ACT-40    FTIP        FTIP Debt Account information to the Comptroller's Office
                                  for letter distribution.
                                  The system shall allow the FTIP pre-certification process
ACT-43      ACT-40    FTIP
                                  to occur at user-specified intervals.
                                  The FTIP pre-certification export file shall contain the
ACT-44      ACT-40    FTIP
                                  current status of Debt Accounts.
                                  The system shall create a FTIP pre-certification file to
ACT-45      ACT-40    FTIP
                                  export to the Outside Letter Vendor.
                                  The system shall provide the following fields on the FTIP
                                  import file:
                                  ACT-46.1 transaction type
                                  ACT-46.2 State Client identifier
                                  ACT-46.3 Debtor SSN
                                  ACT-46.4 Debtor name
ACT-46      ACT-40    FTIP
                                  ACT-46.5 Debtor street
                                  ACT-46.6 Debtor city
                                  ACT-46.7 Debtor state
                                  ACT-46.8 Debtor ZIP code
                                  ACT-46.9 Debt Account number
                                  ACT-46.10 FTIP Debt amount
                                  The system shall update payment information for FTIP
ACT-47      ACT-40    FTIP        Debt Accounts with payment information received from
                                  the Comptroller's Office on:

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             REQ ID


                                  ACT-47.1 a daily file
                                  ACT-47.2 a weekly file
                                  The system shall identify Debt Accounts that meet FTIP
ACT-48      ACT-40    FTIP        criteria based on total balance threshold and Debt
                                  Account Status Codes.
                                  The system shall allow the authorized user to securely
ACT-49      ACT-40    FTIP        send a FTIP-certified file to the Comptroller’s Office for
                                  distribution to the FTIP program.
                                  The system shall store a history of the previously sent
ACT-50      ACT-40    FTIP
                                  Debt Account FTIP pre-certification record.
                                  The system shall update certified FTIP Debt Accounts that
ACT-51      ACT-40    FTIP        meet FTIP criteria based on total balance threshold and
                                  Debt Account status codes.
                                  The system shall send Debt Accounts that are in a FTIP-
ACT-52      ACT-40    FTIP
                                  certified status to the Comptroller's Office.
                                  The system shall update the history with the time and date
ACT-53      ACT-40    FTIP
                                  the notification letter was sent by the Comptroller's Office.
                                  The system shall perform data validation checks on FTIP
ACT-54      ACT-40    FTIP
                                  payment files received from the Comptroller's Office.
                                  The system shall update the status of FTIP-eligible Debt
ACT-55      ACT-40    FTIP        Accounts for any debtor account that fails the criteria for
                                  FTIP processing.
                                  The system shall update the status of FTIP-eligible Debt
ACT-56      ACT-40    FTIP        Accounts when the Debt Accounts change from 'certified'
                                  to 'not certified'.
                                  The system shall maintain the status of FTIP Debt
ACT-57      ACT-40    FTIP
                                  Accounts using the user-specified criteria.
                                  The system shall create a note entry in the Debt Account
ACT-58      ACT-40    FTIP
                                  history field for the steps in the FTIP process:

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 REQ ID                 Category                   Requirement Description                                                              Comments
             REQ ID


                                   ACT-58.1 date and time the Debt Account is in FTIP pre-
                                   certified
                                   ACT-58.2 date and time the Debt Account is submitted to
                                   the Comptroller’s Office for FTIP Certification
                                   The system shall allow an authorized user to search FTIP-
ACT-59      ACT-40    FTIP
                                   eligible Debt Accounts.
                                   The system shall execute the monthly Maryland Lottery
ACT-60                MD Lottery
                                   process.
                                   The system shall use the monthly Maryland Lottery
ACT-61      ACT-60    MD Lottery
                                   process to identify Debt Accounts.
                                   The system shall use the monthly Maryland Lottery
ACT-62      ACT-60    MD Lottery   process to send Maryland Lottery eligible Debt Accounts
                                   to the Maryland Lottery.
                                   The system shall use the monthly Maryland Lottery
ACT-63      ACT-60    MD Lottery
                                   process to process a journal entry through FMIS transfer.
                                   The system shall use the monthly Maryland Lottery
ACT-64      ACT-60    MD Lottery
                                   process to process updates to the Debt Account.
                                   The system shall allow an authorized user to use the
ACT-65      ACT-60    MD Lottery   monthly Maryland Lottery process to respond to Debtor
                                   inquiries.
                                   The system shall create a weekly file containing active
ACT-66      ACT-60    MD Lottery   Debt Accounts to be matched against the Maryland State
                                   Lottery Winners.
                                   The system shall have the ability to recreate the Maryland
ACT-67      ACT-60    MD Lottery   Lottery Debt Account export file based on user-specified
                                   criteria.
                                   The system shall import files of involuntary payments
ACT-68      ACT-60    MD Lottery
                                   received from the Maryland Lottery.
ACT-69                Liability    The system shall execute the liability offset process based

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 REQ ID                 Category                   Requirement Description                                                              Comments
             REQ ID


                      Offset       on a user-specified frequency.
                                   The system shall have the ability to recreate the liability
                      Liability
ACT-70      ACT-69                 offset Debt Account export file based on user-specified
                      Offset
                                   criteria.
                                   The system shall allow an authorized user to manually
                      Liability
ACT-71      ACT-69                 enter a payment record from a hard copy FMIS report for
                      Offset
                                   State liability offset.
                      Liability    The system shall import files of involuntary payments
ACT-72      ACT-69
                      Offset       received from State liability offset.
                                   The weekly Liability Offset process workflow shall include:
                                   ACT-73.1 identifying Debt Accounts
                                   ACT-73.2 sending those accounts to the Comptroller's
                                   Office
                                   ACT-73.3 viewing the Debtor's vendor payment in
                                   R*STARS
                      Liability
ACT-73      ACT-69                 ACT-73.4 intercepting the Debtor's Vendor Offset
                      Offset
                                   payment,
                                   ACT-73.5 receiving liability offset proceeds through FMIS
                                   ACT-73.6 prompting an authorized user about the lapse of
                                   the ten (10) day hold
                                   ACT-73.7 responding to Debtor inquiries
                                   ACT-73.8 processing updates to the Debt Account
                                   The system shall allow an authorized user to apply to the
                      Liability    debt balance of a Debt Account intercepted liability offset
ACT-74      ACT-69
                      Offset       funds after the ten (10) day hold has lapsed unless the
                                   Debt Account indicates a payment plan is in force.
                                   The system shall allow an authorized user to immediately
                      Liability
ACT-75      ACT-69                 apply to the debt balance of a Debt Account, which has a
                      Offset
                                   payment plan in force, the specified payment amount

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 REQ ID                 Category                   Requirement Description                                                              Comments
             REQ ID


                                   deducted from the intercepted liability offset funds.
                                   The system shall allow an authorized user to release to
                      Liability
ACT-76      ACT-69                 the Debtor the remaining intercepted liability offset funds
                      Offset
                                   after a payment is applied to a Debt Account.
ACT-77                TOP          The system shall support the annual TOP process.
                                   The system shall identify Debt Accounts that meet TOP
ACT-78      ACT-77    TOP          criteria based on total balance threshold and Debt
                                   Account status codes.
                                   The system shall allow the authorized user to send TOP-
                                   eligible Debt Accounts to the Federal Government to
ACT-79      ACT-77    TOP
                                   obtain address updates from the Federal Treasury
                                   Address List.
                                   The system shall update the TOP Debt Accounts address
ACT-80      ACT-77    TOP          information with updates received from the Federal
                                   Government Treasury department.
                                   The system shall create a note entry field for the steps in
ACT-81      ACT-77    TOP
                                   the TOP workflow Process.
                                   The system shall provide TOP address updates to the
                                   Outside Letter Vendor when received from the Federal
                                   Treasury department where the FED List Status Codes
                                   are:
ACT-82      ACT-77    TOP          ACT-82.1 00=Good Address - Match
                                   ACT-82.2 02=Good Address - Match
                                   ACT-82.3 03=No Match
                                   ACT-82.4 04=No Match
                                   ACT-82.5 07=Deceased
                                   The system shall prevent FED List address updates from
ACT-83      ACT-77    TOP
                                   being used for non-food stamp Debt Accounts.
ACT-84      ACT-77    TOP          The system shall allow the authorized user to create user-

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                                  specified schedules for the TOP pre-certification process.
                                  The TOP pre-certification export file shall contain the
ACT-85      ACT-77    TOP
                                  current status of Debt Accounts.
                                  The system shall send TOP-eligible Debt Accounts to the
ACT-86      ACT-77    TOP
                                  Outside Letter Vendor.
                                  The system shall allow authorized users to send updated
ACT-87      ACT-77    TOP         TOP Debt Account information to the Outside Letter
                                  Vendor.
                                  The system shall update the note with the time and date
ACT-88      ACT-77    TOP
                                  the account is sent to Outside Letter Vendor for TOP.
                                  The system shall store a history of the previously sent
ACT-89      ACT-77    TOP
                                  Debt Account TOP pre-certification record.
                                  The system shall update the note with the time and date
ACT-90      ACT-77    TOP
                                  the account is TOP pre-certified.
                                  The system shall send a file of TOP-eligible Debt Account
ACT-91      ACT-77    TOP         information to the Federal Government via the
                                  Comptroller's Office.
                                  The system shall include in TOP-eligible Debt Account file
                                  the following information:
                                  ACT-92.1 SSN
ACT-92      ACT-77    TOP         ACT-92.2 last name
                                  ACT-92.3 Debt amount
                                  ACT-92.4 date
                                  ACT-92.5 Debt Account Status Code
                                  The system shall allow the authorized user to securely
ACT-93      ACT-77    TOP         send a TOP-certified file to the Federal Government for
                                  distribution to the Federal TOP program.
                                  The system shall update Debt Account records with TOP
ACT-94      ACT-77    TOP
                                  status codes received from the Federal TOP.

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                                  The system shall include the following FED codes as the
                                  TOP status codes:
                                  ACT-95.1 NULL (Blank) = Not On TOP
ACT-95      ACT-77    TOP         ACT-95.2 TOP = Open On TOP
                                  ACT-95.3 TOP-I = Inactive On TOP
                                  ACT-95.4 TOP-C = Closed On TOP
                                  ACT-95.5 TOP-ADD = Waiting To Go To TOP
                                  The system shall update the TOP Debt Accounts with the
ACT-96      ACT-77    TOP
                                  files received from State Clients.
                                  The system shall update the note with the time and date
ACT-97      ACT-77    TOP         the Debt Account is submitted to the Federal Government
                                  for FED Certification.
                                  The system shall process payment updates to the Debt
ACT-98      ACT-77    TOP
                                  Account from the TOP payment file
                                  The system shall create a file containing changes and
ACT-99      ACT-77    TOP         deletions to the TOP-certified file for transmission to the
                                  Federal Government.
                                  The system shall update payment information for TOP
ACT-100     ACT-77    TOP
                                  Debt Accounts received from the Comptroller's Office.
                                  The system shall allow an authorized user to post a
ACT-101     ACT-77    TOP
                                  payment record from a TOP payment file.
                                  The system shall automatically process an adjustment for
ACT-102     ACT-77    TOP
                                  TOP Debt Accounts where the payment type is an offset.
                                  The system shall generate a report for authorized users
ACT-103     ACT-77    TOP         displaying all TOP Debt Accounts for which the original
                                  principal balance was adjusted.
                                  The system shall increase the original principal amount to
ACT-104     ACT-77    TOP         equal the offset payment received in which the offset
                                  payment creates a negative balance to the Debt Account,

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             REQ ID


                                  since only the State Client refunds the Debtor.
                                  The system shall update the TOP certification status for a
ACT-105     ACT-77    TOP
                                  Debt Account that is fails the criteria for TOP processing.
                                  The system shall support the annual State TRIP process
ACT-106               TRIP
                                  workflow.
                                  The system shall exclude TRIP-only Debt Accounts from
ACT-107     ACT-106   TRIP
                                  other collection activities.
                                  The system shall allow authorized users to search TRIP-
                                  eligible Debt Account records based on:
                                  ACT-108.1 Debt Account number
                                  ACT-108.2 Debtor last name
                                  ACT-108.3 Debtor first name
ACT-108     ACT-106   TRIP        ACT-108.4 Debtor SSN
                                  ACT-108.5 Debtor address
                                  ACT-108.6 Debtor FEIN
                                  ACT-108.7 TRIP pre-certification date
                                  ACT-108.8 TRIP certification date
                                  ACT-108.9 TRIP certification status changes
                                  The system shall identify Debt Accounts that have been
ACT-109     ACT-106   TRIP        submitted for TRIP pre-certification to comply with State of
                                  Maryland statute 13-914.
                                  The system shall maintain a history of the Debt Account
ACT-110     ACT-106   TRIP
                                  TRIP pre-certification process activities.
                                  The system shall allow authorized users to modify the
ACT-111     ACT-106   TRIP        status of individual Debt Account records that have been
                                  identified for TRIP pre-certification.
                                  The system shall allow authorized users to modify the
ACT-112     ACT-106   TRIP        status of a range of Debt Account records that have been
                                  identified for TRIP pre-certification.

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                                  The system shall allow an authorized user to select user-
ACT-113     ACT-106   TRIP        specified quantities of TRIP-eligible Debt Accounts to be
                                  sent to the Outside Letter Vendor.
                                  The system shall allow an authorized user to remove Debt
ACT-114     ACT-106   TRIP        Accounts from the TRIP certification process based on
                                  user-specified business rules.
                                  The system shall allow an authorized user to enter a TRIP
ACT-115     ACT-106   TRIP
                                  note entry on the Debt Account record.
                                  The system shall store one or more TRIP certification
ACT-116     ACT-106   TRIP
                                  dates for TRIP-eligible Debt Accounts.
                                  The system shall allow the modification of TRIP records
ACT-117     ACT-106   TRIP
                                  from files sent by TRIP-only State Clients.
                                  The system shall store the TRIP processing history
                                  containing:
                                  ACT-118.1 Debt Accounts processed in the current tax
                                  year
                                  ACT-118.2 date and time the TRIP Debt Account was pre-
                                  certified
ACT-118     ACT-106   TRIP
                                  ACT-118.3 date and time the TRIP Debt Account was last
                                  updated
                                  ACT-118.4 date and time the TRIP Debt Account was
                                  certified
                                  ACT-118.5 date and time the TRIP Debt Account was
                                  sent to the Comptroller's Office
                                  The system shall allow an authorized user to run an Ad
ACT-119     ACT-106   TRIP        Hoc report against the offset status for TRIP pre-certified
                                  Debt Accounts.
                                  The system shall allow an authorized user to generate a
ACT-120     ACT-106   TRIP
                                  final TRIP-certified extract file for transmission to the

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                                  Comptroller's Office.
                                  The system shall retrieve one or more TRIP certification
ACT-121     ACT-106   TRIP
                                  dates for TRIP-eligible Debt Accounts.
                                  The system shall allow an authorized user (such as a
ACT-122     ACT-106   TRIP        Collector) to view Debt Accounts that are identified for
                                  TRIP.
                                  The system shall accommodate the annual TRIP process
                                  workflow that includes:
                                  ACT-123.1 identifying new Debt Accounts as pre-certified
                                  ACT-123.2 sending pre-certified Debt Accounts to the
                                  Outside Letter Vendor
                                  ACT-123.3 responding to Debtor inquiries,
                                  ACT-123.4 monitoring payment plan progress
ACT-123     ACT-106   TRIP        ACT-123.5 performing Debtor dispute logging and storing
                                  ACT-123.6 certifying Debt Accounts,
                                  ACT-123.7 updating the Debt Accounts to be transmitted
                                  ACT-123.8 transmitting certified Debt Accounts to the
                                  Comptroller's Office
                                  ACT-123.9 receiving TRIP proceeds through FMIS
                                  ACT-123.10 processing payment updates to the Debt
                                  Account from the Comptroller's Office payment file
                                  The system shall update the Debt Account history for the
                                  steps in the TRIP workflow process:
                                  ACT-124.1 date and time the account is pre-certified
ACT-124     ACT-106   TRIP        ACT-124.2 date and time sent to the Outside Letter
                                  Vendor
                                  ACT-124.3 date and time submitted to the Comptroller's
                                  Office for TRIP certification
ACT-125     ACT-106   TRIP        The system shall identify Debt Accounts for TRIP

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             REQ ID


                                  processing based on the profile of the State Client that
                                  originally referred the Debt Account.
                                  The system shall update the TRIP certification status for a
ACT-126     ACT-106   TRIP
                                  Debt Account that fails the criteria for TRIP processing.
                                  The system shall identify Debt Accounts that meet TRIP
ACT-127     ACT-106   TRIP        criteria based on total balance threshold and Account
                                  status codes.
                                  The system shall categorize TRIP-eligible Debt Accounts
                                  as:
ACT-128     ACT-106   TRIP        ACT-128.1 individual account using only a SSN
                                  ACT-128.2 business account or business entity using the
                                  FEIN number
                                  The system shall select Debt Accounts for the TRIP pre-
                                  certification letter notification process based on user-
                                  specified criteria to include:
ACT-129     ACT-106   TRIP        ACT-129.1 Debtor SSN
                                  ACT-129.2 Debtor last name
                                  ACT-129.3 date range
                                  ACT-129.4 Debt Account Status Code
                                  The system shall create a weekly export file of changes to
                                  TRIP-certified Debt Accounts where the export file
ACT-130     ACT-106   TRIP
                                  contains updates, additions and deletions specific to the
                                  previous year’s TRIP-certified file.
                                  The system shall create a weekly export file of changes to
                                  TRIP-certified Debt Accounts where the export file
ACT-131     ACT-106   TRIP        contains updates, additions and deletions specific to the
                                  successor year when the TRIP process certifies accounts
                                  during the overlap period.
ACT-132     ACT-106   TRIP        The system shall have an export process to create a TRIP

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             REQ ID


                                  pre-certification file on a user-specified schedule.
                                  The system shall provide a total record count and total
ACT-133     ACT-106   TRIP        Debt balance for the TRIP pre-certification Debt Accounts
                                  sent to the Outside Letter Vendor.
                                  The system shall combine all Debts associated with a
ACT-134     ACT-106   TRIP        Debt Account into a single TRIP pre-certification
                                  notification letter.
                                  The system shall perform updates to Debtor record
ACT-135     ACT-106   TRIP        addresses from Outside Letter Vendor files based on
                                  NCOA for TRIP pre-certification Debt Accounts.
                                  The system shall update the status of Debt Accounts by
ACT-136     ACT-106   TRIP        indicating that the TRIP certification notification letter has
                                  been sent.
                                  The system shall prevent additional Debt Accounts from
ACT-137     ACT-106   TRIP        being added to the TRIP process after a user-specified
                                  date.
                                  The system shall label Debt Accounts for TRIP processing
ACT-138     ACT-106   TRIP        as TRIP-only Debt Accounts and full service Debt
                                  Accounts.
                                  The system shall perform updates to Debtor records in full
ACT-139     ACT-106   TRIP        service and TRIP-only State Client files that were
                                  previously incorporated into the TRIP process.
                                  The system shall update Debt Account Status Codes that
ACT-140     ACT-106   TRIP        meet TRIP criteria based on total balance threshold and
                                  Account status codes.
                                  The system shall identify changes to Debt Account
ACT-141     ACT-106   TRIP
                                  records specific to the TRIP eligibility status.
                                  The system shall set an offset status indicating that the
ACT-142     ACT-106   TRIP
                                  Debt Account is a TRIP pre-certified record as part of the

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 REQ ID                Category                  Requirement Description                                                              Comments
             REQ ID


                                  TRIP pre-certification export process.
                                  The system shall allow an authorized user to notify the
ACT-143     ACT-106   TRIP        Comptroller's Office of changes and deletions to TRIP-
                                  certified Debt Accounts for the current tax year.
                      Unclaimed
ACT-144                           The system shall perform an Unclaimed Property match.
                      Property
                                  The system shall create a file of active and inactive Debt
                      Unclaimed
ACT-145     ACT-144               Accounts for export to the Controller’s Office to be
                      Property
                                  matched against Unclaimed Property.
                                  The system shall perform Unclaimed Property matches,
                      Unclaimed   cross-referencing unclaimed property against Debt
ACT-146     ACT-144
                      Property    Accounts to determine if the Debtor has Unclaimed
                                  Property.
                                  The system shall execute the following workflow steps for
                                  a Debt Account when the Debtor is matched to Unclaimed
                                  Property:
                                  ACT-147.1 Determine the absence of a payment plan in
                                  the Debt Account
                      Unclaimed   ACT-147.2 Determine the absence of litigation indicated in
ACT-147     ACT-144
                      Property    the Debt Account
                                  ACT-147.3 Add Debt Account to dialer campaign
                                  ACT-147.4 Mark the Debt Account a priority to call
                                  ACT-147.5 After 90 days lack of reply and lack of
                                  cooperation from Debtor indicated in Debt Account,
                                  transfer Debt Account to Legal Measures
                      Unclaimed   The system shall add a note entry to indicate that the
ACT-148     ACT-144
                      Property    Debtor has Unclaimed Property.
                      Unclaimed   The system shall import files of involuntary payments
ACT-149     ACT-144
                      Property    received from Unclaimed Property.

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 REQ ID                Category                   Requirement Description                                                             Comments
             REQ ID


                      Unclaimed    The system shall update the Debt Account with unclaimed
ACT-150     ACT-144
                      Property     property information.
                      Payment      The system shall have an Accounting module to support
ACT-151
                      Processing   the Collections operations.
                      Payment      The system shall execute a Negative Debt Account
ACT-152     ACT-152
                      Processing   balance workflow.
                      Payment      The system shall generate a report of Debt Accounts with
ACT-153     ACT-152
                      Processing   negative account balances.
                                   The system shall allow an authorized user to generate a
                      Payment
ACT-154     ACT-152                Refund Request for a Debt Account with a negative
                      Processing
                                   account balance based on the original payment type.
                      Payment      The system shall allow selection by individual Debt
ACT-155     ACT-152
                      Processing   Account for a Refund Request
                      Payment      The system shall allow selection for multiple Debt
ACT-156     ACT-152
                      Processing   Accounts for in-bulk Refund Requests.
                      Payment      The system shall post all payments unsuccessfully
ACT-157
                      Processing   matched with a Debt Account to a clearing account.
                      Payment      The system shall accept Debtor payments at all
ACT-158
                      Processing   authorized CCU locations.
                                   The system shall update the Debtor payment record to
                      Payment
ACT-159     ACT-158                show "posted" for all cash and credit card payments
                      Processing
                                   received.
                                   The system shall update the Debtor payment record to
                      Payment
ACT-160     ACT-158                show "posted" for the payments cleared through the bank
                      Processing
                                   for check or money order.
                                   The system shall update each Debtor payment record to
                      Payment
ACT-161     ACT-158                show "posted" or "pending" based on the payment type for
                      Processing
                                   multiple payments applied to a given Debt Account.
ACT-162     ACT-160   Payment      The system shall accept multiple payment types applied to

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                                                                                              COTS
 REQ ID                Category                   Requirement Description                                                            Comments
             REQ ID


                      Processing   one Debt Account.
                      Payment      The system shall allow Debtors to make payments to
ACT-163     ACT-160
                      Processing   multiple Debt Accounts.
                      Payment      The system shall apply an overpayment on one Debt
ACT-164
                      Processing   Account to another open account of the same Debtor.
                                   The system shall prevent the Debtor from making a
                      Payment      payment via IVR, WEB, Kiosk, or In-Person, which
ACT-165
                      Processing   exceeds the balance on a specific Debt Account unless
                                   the Debtor has multiple accounts.
                      Payment
ACT-166                            The system shall provide a table of payment types.
                      Processing
                                   The system shall provide a table of credit card types to
                      Payment
ACT-167     ACT-166                include Visa, Master Card, and AMEX. Credit card
                      Processing
                                   validation is handled by the payment gateway.
                                   The system shall allow an authorized user to manually
                      Payment      enter Debtor payments made into the CCU accounting
ACT-168
                      Processing   sub-ledger and update the appropriate Debt Account in
                                   one transaction.
                      Payment      The system shall interface directly with the external
ACT-169
                      Processing   systems to process payment files.
                                   The system shall allow an authorized user to manually
                      Payment
ACT-170     ACT-169                enter a payment record from a hard copy MTA payroll
                      Processing
                                   offset in the form of a check.
                                   The system shall allow an authorized user to manually
                      Payment      enter a payment record from a hard copy FMIS report for
ACT-171     ACT-169
                      Processing   R*Stars from State Clients for posting to the Debt
                                   Account.
                      Payment      The system shall allow an authorized user to manually
ACT-172     ACT-169
                      Processing   enter a payment record from a hard copy CPO report for

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 REQ ID                Category                    Requirement Description                                                               Comments
             REQ ID


                                   CPB.
                                   The system shall allow an authorized user to manually
                      Payment
ACT-173     ACT-169                enter a payment record from a hard copy Unclaimed
                      Processing
                                   Property report for unclaimed property.
                                   The system shall apply any involuntary payment amount
                                   withheld from a Debtor's income tax refund in the order of
                      Payment
ACT-174                            referral of the Debt in sequential order, by the oldest debt
                      Processing
                                   first, and by State Client when multiple Debt Accounts are
                                   involved.
                                   The system shall use State Client-level attributes updated
                                   on the State Client profile to determine criteria for:
                                   ACT-175.1 posting funds
                                   ACT-175.2 prioritizing where to post funds
                      Payment      ACT-175.3 determining whether an account is in judgment
ACT-175
                      Processing   or non-judgment
                                   ACT-175.4 determining whether the account is eligible for
                                   posting of offsets from involuntary payments
                                   ACT-175.5 determining how the status affects posting
                                   funds
                      Payment      The system shall allow posting attributes to be applied to
ACT-176     ACT-175
                      Processing   the State Client.
                      Payment      The system shall allow posting attributes applied to the
ACT-177     ACT-175
                      Processing   Debt Account level.
                      Payment      The system shall provide a function to enable or disable
ACT-178     ACT-175
                      Processing   State Client-level attributes.
                                   The system shall allow an authorized user to manually
                      Payment
ACT-179                            add payment records to the clearing account for
                      Processing
                                   reconciliation.
ACT-180     ACT-175   Payment      The system shall run a match between the clearing

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                                                                                               COTS
 REQ ID               Category                   Requirement Description                                                              Comments
            REQ ID


                     Processing   account and active Debt Accounts on the system to
                                  determine if there is a potential match of payments in the
                                  clearing account frequency and matching.
                                  The system shall filter accounting records in the sub-
                                  ledger by:
                                  ACT-181.1 CCU Debt Account number
                                  ACT-181.2 State Client account number
                                  ACT-181.3 payment check number
                                  ACT-181.4 payment check date
                     Payment
ACT-181                           ACT-181.5 transaction code
                     Processing
                                  ACT-181.6 payment received date
                                  ACT-181.7 payment posting date
                                  ACT-181.8 SSN
                                  ACT-181.9 payment number
                                  ACT-181.10 authorization number
                                  ACT-181.11 check number
                                  The system shall create a State Client file for payments
                     Payment
ACT-182                           CCU collected on behalf of the State Client for the ledger
                     Processing
                                  (FMIS) on a monthly or user-specified time interval.
                     Payment      The system shall allow concurrent processing of online
ACT-183
                     Processing   user transactions and file processing on a Debt Account.
                                  The system shall generate a Check Request for payments
                     Payment
ACT-184                           to State Clients without a FMIS account on a monthly or
                     Processing
                                  user-specified time interval.
                                  The system shall allow an authorized user to specify time
                     Payment
ACT-185                           intervals for creation of State Client files of CCU
                     Processing
                                  Collections.
                     Payment      The system shall allow a CCU authorized user to update
ACT-186
                     Processing   the FMIS system directly.

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 REQ ID               Category                    Requirement Description                                                              Comments
            REQ ID


                                  The system shall include as a payment type:
                                  ACT-187.1 cash
                                  ACT-187.2 credit card
                                  ACT-187.3 debit card
                     Payment      ACT-187.4 check
ACT-187
                     Processing   ACT-187.5 money order
                                  ACT-187.6 cashier's check
                                  ACT-187.7 ACH
                                  ACT-187.8 traveler’s check
                                  ACT-187.9 other negotiable instrument
                                  The system shall subtract payments made to interest,
                     Payment      principle, late charges, and the collection fees to provide
ACT-188
                     Processing   an adjusted total balance based on user-specified
                                  business rules.
                     Payment      The system shall allow the review of payee information
ACT-189
                     Processing   related to Debt Account records.
                                  The system shall store and report fund transfers between
                     Payment
ACT-190                           the CCU and State Client accounts paid via FMIS
                     Processing
                                  transactions.
                     Payment      The system shall have an integrated check writing
ACT-191
                     Processing   capability for account payables.
                                  The system shall provide specifiable categories for
                                  identifying types of costs that include:
                                  ACT-192.1 court fees
                     Payment      ACT-192.2 order of satisfaction
ACT-192
                     Processing   ACT-192.3 bankruptcy filings (motion for relief)
                                  ACT-192.4 stamps
                                  ACT-192.5 check stock
                                  ACT-192.6 miscellaneous

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 REQ ID               Category                   Requirement Description                                                             Comments
            REQ ID


                     Payment      The system shall update the subsidiary ledger with Debtor
ACT-193
                     Processing   transaction detail.
                     Payment      The system shall maintain a running account balance for
ACT-194
                     Processing   the operating fund account.




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 REQ ID               Category                    Requirement Description                                                                Comments
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                                  The system shall execute a Check Request workflow by
                                  executing the following steps:
                                  ACT-195.1 Allow an authorized user to submit a check
                                  request form
                                  ACT-195.2 Assign the check request to an Accounting
                                  authorized user
                                  ACT-195.3 Prompt the Accounting authorized user to
                                  indicate on the Check Request form either “revenue” or
                                  “expenditure”
                                  ACT-195.4 Forward the request to the first Authorized
                                  Approver
                                  ACT-195.5 Record the first Authorized Approver decision to
                                  either “approve” or “disapprove”
                                  ACT-195.6 Forward the request to the check requester if first
                                  Authorized Approver disapproved
                     Payment
ACT-195                           ACT-195.7 Forward the request to the second Authorized
                     Processing
                                  Approver, if first Authorized Approver approved the request
                                  ACT-195.8 Forward the request to the check requester if
                                  second Authorized Approver disapproved
                                  ACT-195.9 Assign approved check request to a Fiscal Clerk
                                  to print a check and copy of the check request form to
                                  deliver to the check requester
                                  ACT-195.10 Update check number and check amount in the
                                  sub-ledger
                                  ACT-195.11 Send copy of check request form to GAD to
                                  transfer funds to the appropriate account in FMIS
                                  ACT-195.12 Archive the check request form
                                  ACT-195.13 Charge issued checks from the Working Fund
                                  account against revenue or expenditures as indicated on the
                                  check request form after the reimbursement is entered in
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 REQ ID                Category                   Requirement Description                                                            Comments
             REQ ID


                                   The system shall assign first and second Authorized
                                   Approver for check request from the following list:
                                   ACT-196.1 CCU Director
ACT-196
                                   ACT-196.2 CCU Deputy Director
                                   ACT-196.3 CCU Accounting Manager
                                   ACT-196.4 CCU Legal Measures Manager
                                   The system shall include in a payment receipt:
                                   ACT-197.1 date
                                   ACT-197.2 time
                                   ACT-197.3 transaction number
                                   ACT-197.4 transaction code
                                   ACT-197.5 amount paid
                      Payment
ACT-197                            ACT-197.6 debt balance
                      Processing
                                   ACT-197.7 payment type
                                   ACT-197.8 masked debit/credit card numbers, if
                                   applicable
                                   ACT-197.9 payment charged to debit/credit cards, if
                                   applicable
                                   ACT-197.10 masked bank account number, if applicable
                      Payment
ACT-198                            The system shall produce receipts for all payments.
                      Processing
                      Payment      The system shall allow the Debtor to schedule recurring
ACT-199
                      Processing   payments via the IVR.
                      Payment      The system shall allow the Debtor to schedule recurring
ACT-200     ACT-199
                      Processing   payments via the Debtor Web interface.
                      Payment      The system shall allow the Debtor to schedule a one time
ACT-201
                      Processing   payment via the IVR or Debtor Web interface.
                      Payment      The system shall prevent selected Debtors from using
ACT-202
                      Processing   phone (IVR) or Debtor Web interface for payment based

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             REQ ID


                                   on user-specified criteria.
                                   The system shall request payment confirmation from the
                      Payment
ACT-203                            Debtor using the IVR, Debtor Web interface, and the kiosk
                      Processing
                                   prior to submitting the payment card charge to the bank.
                                   The system shall allow the authorized user to cancel, void,
                      Payment
ACT-204     ACT-202                or credit a payment submitted by the Debtor for all
                      Processing
                                   payment methods.
                      Payment      The system shall store the Debtor e-mail address when
ACT-205     ACT-202
                      Processing   the Debtor requests e-mail confirmation of payment.
                      Payment      The system shall use ANI for storing inbound telephone
ACT-206
                      Processing   numbers on Debt Accounts.
                      Payment      The system shall provide end of day electronic payment
ACT-207
                      Processing   processing to the depository bank.
                                   The system shall allow an authorized user to establish
                                   day-end processing schedules at user-specified
                      Payment
ACT-208                            timeframes to include, for example, the ability to enable
                      Processing
                                   scheduling of a day-end processing cycle on a weekend
                                   or holiday.
                      Payment      The system shall allow an authorized user to manually
ACT-209
                      Processing   execute a day-end process at a user-specified time.
                                   The system shall allow the establishment of a day-end
                      Payment
ACT-210                            cutoff point for including the day's activity in the daily
                      Processing
                                   refresh processing cycle.
                                   The system shall allow the establishment of a processing
                      Payment
ACT-211                            schedule which includes daily, weekly, monthly, quarterly,
                      Processing
                                   semi-annually, and annual run cycles.
                                   The system shall change payment status from "pending"
                      Payment
ACT-212                            to "posted" for credit card payments after the day-end
                      Processing
                                   close.

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 REQ ID                   Category                   Requirement Description                                                               Comments
                REQ ID


                         Payment      The system shall accept ACH Debtor payments made via
ACT-213
                         Processing   the IVR and Web interface via the Payment Gateway.
                         Payment      The system shall provide check validation using Remote
ACT-214
                         Processing   Deposit Capture.
                                      The system shall provide the Debtor with a payment
                         Payment
ACT-215                               confirmation number after processing a payment
                         Processing
                                      transaction.
                         Payment      The system shall accept authorized signatures via
ACT-216
                         Processing   signature pad for credit card payments.
                         Payment      The system shall update each Debt Account with
ACT-217
                         Processing   payments received from imported files.
                         Payment      The system shall set a Debt Account with zero balance to
ACT-218
                         Processing   status of Paid In Full (PIF).
                                      The system shall update the Debt Account Status Code
                         Payment      from PIF to ACT on Debt Accounts where the balance due
ACT-219
                         Processing   changes from zero ($0.00) to a dollar amount greater than
                                      zero ($0.00).
                         Payment      The system shall accept payment cards only if the payer
ACT-220
                         Processing   is the authorized name on the card.
                         Payment      The system shall provide an interface to the MVA referral
ACT-221
                         Processing   system to setup a new Debt Account.
                         Payment      The system shall provide new Debt Account setup through
ACT-222     -
                         Processing   the MVA referral system interface.
                         Payment      The system shall provide interaction of Debt Account
ACT-223
                         Processing   payment information to the MVA.
                         Payment      The system shall allow the Debtor to make payments 24
ACT-224
                         Processing   hours a day, 7 days a week.
                         Payment      The system shall accept manual adjustments to Debt
ACT-225
                         Processing   Account balances into a file as input for a daily scheduled

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 REQ ID                Category                  Requirement Description                                                              Comments
            REQ ID


                                  process execution.
                                  The system shall include the transaction code, the amount
                     Payment      and description of the transaction, and if applicable, the
ACT-226
                     Processing   transaction location for voluntary and involuntary
                                  payments applied to a Debt Account.
                                  The system shall ensure that the voluntary payment will
ACT-227              Payment
                                  advance the next payment due date as noted in the
                     Processing
                                  agreed upon payment plan.
                                  The system shall apply any voluntary payments in excess
                     Payment
ACT-228                           of the payment plan to the next month's payment amount
                     Processing
                                  due.
                                  The system shall include the transaction code, the amount
                     Payment      and description of the transaction, and if applicable, the
ACT-229
                     Processing   transaction location for involuntary payments applied to a
                                  Debt Account.
                                  The system shall ensure that a payment be accepted for
                     Payment
ACT-230                           the next payment due on a payment plan regardless of the
                     Processing
                                  existence of an involuntary payment.
                                  The system shall maintain specific payment codes for how
                     Payment
ACT-231                           payments post to the Debt Accounts associated with a
                     Processing
                                  specific State Client.
                                  The system shall display Debt Accounts held in the
                                  clearing account with the following fields:
                                  ACT-232.1 posting date
                     Clearing     ACT-232.2 name
ACT-232
                     Account      ACT-232.3 SSN
                                  ACT-232.4 payment number
                                  ACT-232.5 authorization number
                                  ACT-232.6 check number

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 REQ ID                Category                   Requirement Description                                                               Comments
             REQ ID


                                  ACT-232.7 credit amount
                                  ACT-232.8 debit amount
                                  ACT-232.9 CCU Debt Account number
                                  ACT-232.10 balance
                                  ACT-232.11 identification used (to determine origin of
                                  payment)
                                  ACT-232.12 notes
                                  The system shall update the Debt Account payment
                      Payment     history to show the details of the total payment transaction
ACT-233
                      History     and each individual Debt Account payment applied when
                                  posting payments to multiple Debt Accounts.
                                  The system shall write a payment history record to the
                                  Debt Account sub-ledger for payments received with the
                                  following fields:
                                  ACT-234.1 transaction date
                      Payment     ACT-234.2 payment location
ACT-234     ACT-233
                      History     ACT-234.3 time
                                  ACT-234.4 user ID
                                  ACT-234.5 payment amount
                                  ACT-234.6 payment type
                                  ACT-234.7 payment status
                                  The system shall default payment status to "pending" as
                      Payment
ACT-235     ACT-233               the default value for a payment applied to the Debt
                      History
                                  Account.
                                  The system shall change payment status to "posted" for
                      Payment
ACT-236     ACT-233               payments applied to the Debt Account based on payment
                      History
                                  type and State Client level attributes.
                      Payment     The system shall write an import history record to the
ACT-237     ACT-233
                      History     scheduled processing log capturing date for imported files.

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                                                                                                   COTS
 REQ ID                 Category                     Requirement Description                                                              Comments
             REQ ID


                      Reconciliatio   The system shall execute a Daily Deposit and
ACT-238
                      n               Reconciliation workflow.
                      Reconciliatio   The system shall create a daily deposit receipt log based
239         ACT-238
                      n               on deposit tickets.
                      Reconciliatio   The system shall send the daily deposit receipt log to
ACT-240     ACT-238
                      n               FMIS to upload.
                      Reconciliatio   The system shall reconcile the uploaded deposit receipt
ACT-241     ACT-238
                      n               log with the daily Bank Statement Summary.
                                      The system shall generate a bank deposit slip listing the
                      Reconciliatio
ACT-242     ACT-238                   total cash and individual checks received at each payment
                      n
                                      office.
                      Reconciliatio   The system shall reconcile incoming files (daily), manual
ACT-243     ACT-238
                      n               batches, and posted payments.
                      Reconciliatio   The system shall reconcile and balance the system sub-
ACT-244     ACT-238
                      n               ledger on a daily basis.
                                      The system shall reconcile:
                                      ACT-245.1 the Bank of America deposit file records
                      Reconciliatio   ACT-245.2 the cashiering system generated deposit slips
ACT-245     ACT-238
                      n               ACT-245.3 daily payment transactions
                                      ACT-245.4 the FMIS 7200 Report containing the Daily
                                      Receivables Receipts Transaction Register
                      Reconciliatio   The system shall generate an exception report for
ACT-246     ACT-238
                      n               unreconciled transactions.
                      Reconciliatio   The system shall support month-end closing without
ACT-247     ACT-238
                      n               impacting regular business processes.
                                      The system shall populate the SSN field in the FMIS
                                      scheduled processing file with a default value for the SSN
ACT-248               FMIS
                                      field, using 250101 for individuals and 250100 for
                                      business entities (Federal tax ID number) if the Debtor

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                                                                                                                        Customization
                                                                                                        Configuration
             Parent




                                                                                                 COTS
 REQ ID                Category                    Requirement Description                                                              Comments
             REQ ID


                                    SSN is not provided.
                                    The system shall create a FMIS export file record for all
ACT-249               FMIS
                                    approved payment refund requests.
                                    The system shall identify an approved refund by the
ACT-250               FMIS
                                    original payment type.
                                    The system shall update FMIS with daily bank deposit
ACT-251               FMIS
                                    information.
                                    The system shall allow an authorized user to manually
ACT-252               FMIS
                                    enter a payment record
                      Debt          The system shall process Debt Adjustments for Debt
ACT-253
                      Adjustments   Accounts.
                                    The system shall prompt a user, through the Web-
                      Debt          Enabled Debt Adjustment, to obtain an approval from a
ACT-254     ACT-253
                      Adjustments   State Client Fiscal Approver for a Debt Adjustment less
                                    than one hundred dollars ($100.00).
                                    The system shall prompt a user to obtain approval for the
                      Debt
ACT-255     253                     reason to decrease the principal amount due for a Debt
                      Adjustments
                                    Adjustment.
                      Debt          The system shall calculate the new collection fee owed for
ACT-256     253
                      Adjustments   a Debt Adjustment.
                                    The system shall adjust the collection fee based on the
                      Debt
ACT-257     253                     approval of the stated Debt Adjustment reason and State
                      Adjustments
                                    Client level attributes.
                                    The system shall indicate the collection fee to be
                                    deducted from the receivables collected on a State
                      Debt
ACT-258     253                     Client’s behalf for the current calendar month when the
                      Adjustments
                                    stated Debt Adjustment reason is rejected and the
                                    principal Debt Amount is decreased.
ACT-259     253       Debt          The system shall prompt a user, through the Web-

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                                                                                                                      Customization
                                                                                                      Configuration
             Parent




                                                                                               COTS
 REQ ID                Category                    Requirement Description                                                            Comments
             REQ ID


                      Adjustments   Enabled Debt Adjustment, to obtain two approvals from
                                    State Client Fiscal Approvers for a Debt Adjustment of
                                    one hundred dollars ($100.00) or greater.
                                    The system shall update Debt Account balances with:
                                    ACT-260.1 debt payment from State Client source file
                                    ACT-260.2 debt credit adjustment from State Client
                                    source file
                      Debt          ACT-260.3 debt debit adjustment from State Client source
ACT-260     253
                      Adjustments   file
                                    ACT-260.4 debt payment in full from State Client source
                                    file
                                    ACT-260.5 debt adjustment reason from State Client
                                    source file
                      Payment       The system shall accept payment adjustments to Debt
ACT-261
                      Adjustments   Accounts.
                                    The system shall accept as input for a payment
                                    adjustment:
                                    ACT-262.1 Debt Account
                                    ACT-262.2 debtor name
                      Payment
ACT-262     ACT-261                 ACT-262.3 check number
                      Adjustments
                                    ACT-262.4 payment number
                                    ACT-262.5 payment type
                                    ACT-262.6 payment date (date on the negotiable
                                    instrument)
                                    The system shall accept the payment date for the
                      Payment
ACT-263     ACT-261                 Payment Adjustment from the date on the negotiable
                      Adjustments
                                    instrument used to make the payment.
                      Payment       The system shall require the check number if the payment
ACT-264     ACT-261
                      Adjustments   type for a payment adjustment is check, cashier’s check,

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                                                                                                                        Customization
                                                                                                        Configuration
             Parent




                                                                                                 COTS
 REQ ID                Category                    Requirement Description                                                              Comments
             REQ ID


                                    or money order.
                      Payment       The system shall accept adjustments to increase or
ACT-265     ACT-261
                      Adjustments   decrease the referred amount on Debt Accounts.
                                    The system shall accept as input for a payment
                                    adjustment:
                                    ACT-266.1 Debt Account
                                    ACT-266.2 debtor name
                      Payment       ACT-266.3 amount to increase Debt Account balance
ACT-266     ACT-261
                      Adjustments   ACT-266.4 reason for increasing the Debt Account
                                    balance
                                    ACT-266.5 amount to decrease Debt Account balance
                                    ACT-266.6 reason for decreasing the Debt Account
                                    balance
                                    The system shall allow only a Debtor initiated Refund
                                    Request to issue a refund for a Debt Account with less
ACT-267               Refunds
                                    than three dollars ($3.00) in overpayment for the Negative
                                    Balance workflow.
                                    The system shall generate a Refund Request and issue a
                                    refund for a Debt Account with greater than three dollars
ACT-268               Refunds
                                    ($3.00) in overpayment for the Negative Balance
                                    workflow.
                                    The system shall complete month-end reconciliation with
ACT-269               Refunds       FMIS to be compared with the financial activity in the
                                    Accounting module.
                                    The system shall execute a workflow to refund payments
ACT-270               Refunds
                                    to the Debtor.
                                    The system shall include in the FMIS refund transaction
ACT-271     ACT-270   Refunds       record the following fields:
                                    ACT-271.1 Debtor name

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                                                                                                                     Customization
                                                                                                     Configuration
             Parent




                                                                                              COTS
 REQ ID                Category                  Requirement Description                                                             Comments
             REQ ID


                                  ACT-271.2 Debtor SSN, where the SSN must start with
                                  “S” for individuals
                                  ACT-271.3 Debtor address
                                  ACT-271.4 Debtor CCU number that is the vendor invoice
                                  number
                                  ACT-271.5 due date
                                  ACT-271.6 invoice description
                                  ACT-271.7 refund amount
                                  ACT-271.8 commodity code
                                  ACT-271.9 fiscal year
                                  ACT-271.10 PCA
                                  ACT-271.11 Comptroller’s object and business FEIN,
                                  where the FEIN must start with "F" for business entities.
                                  The system shall allow an authorized user to manually
ACT-272     ACT-270   Refunds
                                  initiate a refund for a Debt Account.
                                  The system shall display payment refund requests on an
ACT-273     ACT-270   Refunds
                                  authorized user's console.
                                  The system shall allow the authorized user to accept or
ACT-274     ACT-270   Refunds     reject a payment refund request with an explanation of
                                  why it was accepted or rejected.
                                  The system shall submit the validated payment refund
ACT-275     ACT-270   Refunds
                                  request to the authorized user for approval.
                                  The system shall route the rejected payment refund
ACT-276     ACT-270   Refunds
                                  request to the submitter of the refund request.
                                  The system shall allow the authorized user to resubmit a
ACT-277     ACT-270   Refunds
                                  rejected refund request to a supervisor for approval.
                                  The system shall generate a debit to the Accounting
ACT-278     ACT-270   Refunds     module and credit to the originating credit card for all
                                  approved payment refund requests where the original

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                                                                                                                         Customization
                                                                                                         Configuration
             Parent




                                                                                                  COTS
 REQ ID                Category                    Requirement Description                                                               Comments
             REQ ID


                                   payment type was a credit card.
                                   The system shall generate a debit to the Accounting
                                   module and credit to the originating debit card for
ACT-279     ACT-270   Refunds
                                   approved payment refund requests where the original
                                   payment type was a debit card.
                                   The system shall generate a debit to the Collection
                                   module and credit to the originating ACH transaction for
ACT-280     ACT-270   Refunds
                                   approved payment refund requests where the original
                                   payment type was ACH.
                                   The system shall generate a notification to the Debtor of
ACT-281     ACT-270   Refunds      the refund to include information about the refund method
                                   and refund reason.
                      Accounts     The system shall calculate payment dates based on
ACT-282
                      Receivable   available business days excluding state holidays.
                                   The system shall create a file containing the changes and
                      Outbound
ACT-283                            deletions to the TRIP-certified file on the current tax year
                      interface
                                   for export to the Comptroller's Office




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SECTION 5               DASHBOARD, REPORTS, AND LETTERS

5.1   DASHBOARD
A dashboard is a visual display of the most important information needed to achieve one or more objectives. The dashboard is consolidated and
arranged (on a single screen) to monitor and interpret information at a glance. Dashboards provide a view of business performance by depicting key
performance indicators (KPIs) through visual graphics such as gauges, charts, and tables.




                                                                                                                                Customization
                                                                                                                Configuration
            Parent




                                                                                                         COTS
REQ ID       REQ                               Requirement Description                                                                          Comments
              ID


DAS-1                The system shall use stored system data to create KPIs in a “dashboard.”
                     The dashboard shall group KPIs on the dashboard as follows: Collections,
DAS-2       DAS-1    CCU Satellite Offices, Legal Measures, Office of the Attorney General, PD&S,
                     Accounting, State Client, and Telephony (IVR/IPD/ACD).
                     The system shall allow an authorized user to configure access to dashboards.
                     For example, an authorized user might establish various “roles”, then
DAS-3       DAS-1
                     associate these roles to “users”; thereby granting dashboard access to team
                     members associated with this designation.
                     The system shall provide a graphical representation of KPIs on the dashboard
DAS-4       DAS-1
                     with minimum support for bar charts, pie charts, and line graphs.
                     The system shall provide drill down capability in the graphical representation of
DAS-5       DAS-1
                     the KPIs where drill down provides the view of the next level of detail.
                     The system shall allow an authorized user to set one or more threshold values
DAS-6       DAS-1
                     to compare to a performance metric that indicates a green condition status.
                     The system shall allow an authorized user to set one or more threshold values
DAS-7       DAS-1
                     to compare to a performance metric that indicates a yellow condition status.
                     The system shall allow an authorized user to set one or more threshold values
DAS-8       DAS-1
                     to compare to a performance metric that indicates a red condition status.
                     The system shall provide roll-up capability in the graphical representation of
DAS-9       DAS-1
                     the KPIs where roll-up provides the view of the higher level of summary.

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                                                                                                                              Customization
                                                                                                              Configuration
            Parent




                                                                                                       COTS
REQ ID       REQ                               Requirement Description                                                                        Comments
              ID


DAS-10      DAS-1    The system shall simulate how changes in detail values affect the overall KPIs.
                     The system shall calculate the change in metric needed to return to a key
DAS-11      DAS-1    performance measure to a “green” performance status by request of an
                     authorized user.
                     The system shall compare and display performance metrics to previous
DAS-12      DAS-1    performance periods ranging from daily, weekly, monthly, quarterly, and
                     annually per user-specified criteria.
                     The system shall allow an authorized Application Administrator to add,
DAS-13      DAS-1
                     change, or delete KPIs for a CCU Section.
                     The system shall allow an authorized Application Administrator to add,
DAS-14      DAS-1
                     change, or delete users access to dashboards.
                     The system shall allow an authorized Application Administrator to modify the
DAS-15      DAS-1
                     layout of the manager dashboard display.
                     The system shall allow an authorized Application Administrator to modify the
DAS-16      DAS-1    display format for key performance metrics.
                     The system shall allow an authorized Application Administrator to configure
DAS-17      DAS-1
                     performance thresholds on the dashboard.
                     The system shall allow an authorized user to enable or disable a manager
DAS-18      DAS-1
                     dashboard, limiting viewer access solely to specified users.
                     The system shall provide authorized State Client users access to a State
DAS-19      DAS-1    Client dashboard inclusive of the same functionality as the manager
                     dashboard, containing solely State Client specific performance indicators.
                     The system shall compare and display State Client statistics ranging from
DAS-20      DAS-1
                     daily, weekly, monthly, quarterly, and annually (up to a 3-year period).
                     The system shall display trend performance indicators per user-specified
DAS-21      DAS-1
                     criteria.
DAS-22      DAS-1    The system shall allow authorized users to print the key performance metrics.


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                                                                                                             Configuration
            Parent




                                                                                                      COTS
REQ ID       REQ                               Requirement Description                                                                       Comments
              ID

                     The system shall allow authorized users to print the key performance
DAS-23      DAS-1
                     indicators.
                     The system shall allow authorized users to export key performance metrics to
DAS-24      DAS-1    reports using Microsoft Access, Microsoft Word, and Microsoft Excel with
                     minimal support to version 2003.
                     The system shall allow authorized users to export key performance indicator
DAS-25      DAS-1    results to reports using Microsoft Access, Microsoft Word, and Microsoft Excel
                     with minimal support to version 2003.
                     The system shall allow users to save and format reports as:
                     DAS-26.1 delimited files (.CSV, .TSV)
                     DAS-26.2 HTML
DAS-26      DAS-1
                     DAS-26.3 PDF
                     DAS-26.4 RTF
                     DAS-26.5 .txt
                     The system shall provide a dashboard of file operations, including files sent,
DAS-27      DAS-1
                     received, and overdue for processing.
DAS-28      DAS-1    The system shall provide a dashboard of files by expected receive date.

DAS-29      DAS-1    The system shall provide a dashboard of overdue files.

DAS-30      DAS-1    The system shall provide a dashboard of files overdue for receipt.

DAS-31      DAS-1    The system shall provide a dashboard of files overdue for transmittal.




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5.2     KEY PERFORMANCE INDICATORS (KPIS)
A KPI is a measure of business performance to a defined objective or goal. KPIs are utilized to assess business performance over time.




                                                                                                                                          Customization
                                                                                                                          Configuration
             Parent




                                                                                                                   COTS
REQ ID                                               Requirement Description                                                                              Comments
             REQ ID


                      The system shall provide a KPI specific to the MTD total dollars collected for fiscal and
KPI-1       DAS-1
                      calendar years for comparison against goals.
                      The system shall provide a KPI specific to the total number of payment plans initiated and
KPI-2       DAS-1
                      managed by the Collections Section displaying monthly totals and 30-day trends.
                      The system shall provide a KPI specific to the total number of late payment plans issued
KPI-3       DAS-1
                      and managed by the Collections Section for a user-specified time interval.
                      The system shall provide a KPI specific by status code, the total number of Debt
KPI-4       DAS-1     Accounts, and the total dollar amounts associated with the status code for a user-
                      specified time interval.
                      The system shall provide a KPI specific to a range of calculations to include the average
KPI-5       DAS-1     number of Debt Accounts accessed, total number of Debt Accounts accessed, and a
                      breakdown of Debt Accounts accessed per CSR for a user-specified time interval.
KPI-6       DAS-1     The system shall provide a KPI specific to aging by status code.
                      The system shall provide a KPI specific to the average length of time Debt Account
KPI-7       DAS-1     information displays on a screen, total number of Debt Accounts displayed on a screen,
                      and a breakdown of the total number of on-screen Debt Accounts accessed per CSR.
                      The system shall provide a KPI specific to the total number of Debt Accounts updated (or
KPI-8       DAS-1     notated) and a breakdown of the total number of Debt Accounts updated per CSR for a
                      user-specified time interval.
                      The system shall provide a KPI specific to the number of new debt referrals and amounts
KPI-9       DAS-1
                      by State Client for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of defaults that have occurred
KPI-10      DAS-1     after payment plan deposits have been made versus the total number of payment plans
                      established per month.

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                                                                                                                              Configuration
             Parent




                                                                                                                       COTS
REQ ID                                                 Requirement Description                                                                                Comments
             REQ ID


                      The system shall provide a KPI specific to the total number of Debt Accounts referred for
KPI-11      DAS-1
                      abatement and the dollar amount referred for abatement for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of Debt Accounts abated and
KPI-12      DAS-1
                      the dollar amount abated for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of Debt Accounts referred to
KPI-13      DAS-1     private collection agencies and the associated dollar amounts for a user-specified time
                      interval.
                      The system shall provide a KPI specific to the average number of calls taken per CSR for
KPI-14      DAS-1
                      a user-specified time interval.
                      The system shall provide a KPI specific to the average number of outbound calls initiated
KPI-15      DAS-1
                      per CSR for a user-specified time interval.
                      The system shall provide a KPI specific to the average caller hold time per CSR for a
KPI-16      DAS-1
                      user-specified time interval.
                      The system shall provide a KPI specific to the average caller hold time per CSR per
KPI-17      DAS-1
                      queue for a user-specified time interval.
                      The system shall provide a KPI specific to the average length of time per call, total
KPI-18      DAS-1     number of calls, and a breakdown of the total number of calls per CSR for a user-
                      specified time interval.
                      The system shall provide a KPI specific to call activity of Collectors split by incoming calls
KPI-19      DAS-1
                      and calls on hold per user-specified fields.
                      The system shall provide a KPI specific to the total number of abandoned calls per CSR
KPI-20      DAS-1
                      for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of dropped calls per the IVR
KPI-21      DAS-1
                      defined by a user-specified time interval.
                      The system shall provide a KPI specific to the total number of transferred calls for a user-
KPI-22      DAS-1
                      specified time interval.
                      The system shall provide a KPI specific to the total number of successful calls initiated via
KPI-23      DAS-1     IPD by the total number of calls that resulted in direct contact with Debtor, total number of
                      calls transferred to IVR, and the total number of calls transferred to Collectors.

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                                                                                                                                          Customization
                                                                                                                          Configuration
             Parent




                                                                                                                   COTS
REQ ID                                                Requirement Description                                                                             Comments
             REQ ID


                      The system shall provide a KPI specific to the percentage of the total number of calls not
KPI-24      DAS-1
                      answered categorized by busy, redial, and/or wrong number via IPD.
KPI-25      DAS-1     The system shall provide a KPI specific to call activity when a CSR logs on to the ACD.
                      The system shall provide a KPI specific to the call activity associated with the ACD by
KPI-26      DAS-1     total number of calls, average abandonment rate, average call duration, and average
                      hold-to-answer time count.
                      The system shall provide a KPI specific to the total dollar amounts collected by payment
KPI-27      DAS-1
                      location and by State Client (including via kiosk) for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of payments received by
KPI-28      DAS-1     payment location and by State Client (including via kiosk) for a user-specified time
                      interval.
                      The system shall provide a KPI specific to the total number of payments received by
                      payment type and shall provide a breakdown of the individual dollar amount associated
KPI-29      DAS-1
                      with each payment type as well as the total dollar amount (despite the payment type) for
                      a user-specified time interval.
                      The system shall provide a KPI specific to the total revenue by payment type and shall
KPI-30      DAS-1     provide a breakdown of the individual revenue associated with each payment type as well
                      as the total revenue amount (despite the payment type) for a user-specified time interval.
                      The system shall provide a KPI specific to late Legal Measures Payment Plans and OAG
KPI-31      DAS-1
                      Payment Plans and their associated total dollar value for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of Payment Plans and OAG
KPI-32      DAS-1
                      Payment Plans defaults for a user-specified time interval.
                      The system shall provide a KPI specific to Debt Accounts referred to (or originating from)
KPI-33      DAS-1     Legal Measures along with the total number of Debt Accounts and the associated dollar
                      amounts for a user-specified time interval.
                      The system shall provide a KPI specific to the Debt Accounts referred back to Collections
KPI-34      DAS-1
                      Section from Legal Measures Section for a user-specified time interval.
KPI-35      DAS-1     The system shall provide a KPI specific to the total number of garnishments and their

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                                                                                                                                            Customization
                                                                                                                            Configuration
             Parent




                                                                                                                     COTS
REQ ID                                                Requirement Description                                                                               Comments
             REQ ID


                      associated dollar amounts for a user-specified time interval.

                      The system shall provide a KPI specific to the total number of JCR completed for a user-
KPI-36      DAS-1
                      specified time interval.
                      The system shall provide a KPI specific to the total number of JCRs referred to the court
KPI-37      DAS-1
                      and to the employer for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of investigations and OAH
KPI-38      DAS-1
                      hearings processed for a user-specified time interval.
                      The system shall provide a KPI specific to the total count of Debt Accounts in Legal
KPI-39      DAS-1
                      Measures status and the total count of Debt Accounts sent back to Collections.
                      The system shall provide a KPI specific to the case litigation status by due date and court
KPI-40      DAS-1
                      type (district or circuit) for a user-specified time interval.
                      The system shall provide a KPI specific to the assigned cases by attorney, case status,
KPI-41      DAS-1
                      due date, and court type (district or circuit) for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received by
KPI-42      DAS-1
                      sender for a user-specified time interval.
                      The system shall provide a KPI specific to the total balance for Debt Accounts referred to
KPI-43      DAS-1
                      private collection agencies for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of Debt Accounts referred to
KPI-44      DAS-1
                      private collection agencies for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of match programs executed
KPI-45      DAS-1
                      for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of rejected records associated
KPI-46      DAS-1     with match program scheduled job loads (failed file loads, for example) for a user-
                      specified time interval.
                      The system shall provide a KPI specific to the total number of Debt Accounts rejected by
KPI-47      DAS-1
                      private collection agencies for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received from
KPI-48      DAS-1
                      NCO for a user-specified time interval.

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                                                                                                                                            Customization
                                                                                                                            Configuration
             Parent




                                                                                                                     COTS
REQ ID                                                Requirement Description                                                                               Comments
             REQ ID


                      The system shall provide a KPI specific to the total record count for interface files
KPI-49      DAS-1
                      received from NCO for user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received from
KPI-50      DAS-1
                      Lottery for a user-specified time interval.
                      The system shall provide a KPI specific to the total record count for interface files
KPI-51      DAS-1
                      received from Lottery for user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received from
KPI-52      DAS-1
                      FMIS for a user-specified time interval.
                      The system shall provide a KPI specific to the total record count for interface files
KPI-53      DAS-1
                      received from FMIS for user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received from
KPI-54      DAS-1
                      TRIP for a user-specified time interval.
                      The system shall provide a KPI specific to the total record count for interface files
KPI-55      DAS-1
                      received from TRIP for user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received from
KPI-56      DAS-1
                      CPO for a user-specified time interval.
                      The system shall provide a KPI specific to the total record count for interface files
KPI-57      DAS-1
                      received from CPO for user-specified time interval.
                      The system shall provide a KPI specific to the total number of notifications received on
KPI-58      DAS-1
                      interface files sent by NCO for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of notifications received on
KPI-59      DAS-1
                      interface files sent by Lottery for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of interface files received from
KPI-60      DAS-1
                      FMIS for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of notifications received on
KPI-61      DAS-1
                      interface files sent by TRIP for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of notifications received on
KPI-62      DAS-1
                      interface files sent by CPO for a user-specified time interval.


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                                                                                                                                            Customization
                                                                                                                            Configuration
             Parent




                                                                                                                     COTS
REQ ID                                                Requirement Description                                                                               Comments
             REQ ID


                      The system shall provide a KPI specific to the total number of users by user role for a
KPI-63      DAS-1
                      user-specified time interval.
                      The system shall provide a KPI specific to the total number of new debt referral accounts
KPI-64      DAS-1
                      loaded successfully and the total number rejected based on a user-specified time interval.
                      The system shall provide a KPI specific to the total number of return calls resulting from a
KPI-65      DAS-1
                      message-blast via the IPD campaign for a user-specified time interval.
                      The system shall provide a KPI specific to the number of payments made for a user-
KPI-66      DAS-1
                      specified time interval.
                      The system shall provide a KPI specific to the total FMIS dollars not posted to the
KPI-67      DAS-1
                      collection system on Day 1 of the reconciliation process.
                      The system shall provide a KPI specific to the total number of refunds and the total dollar
KPI-68      DAS-1
                      amount refunded processed by transaction type for a user-specified time interval.
                      The system shall provide a KPI specific to the total dollar amounts associated with the
                      "clearing Debt Account" data in an Aging Report by data that has been on file based on
KPI-69      DAS-1
                      30-day increments” 30 days, 60 days, 90 days, 120 days, and higher in increments of 30
                      days.
KPI-70      DAS-1     The system shall provide a KPI specific to the net profits versus the net losses by month.
                      The system shall provide a KPI specific to the total collection fee commission for a user-
KPI-71      DAS-1
                      specified time interval.
                      The system shall provide a KPI specific to the total interest collected for a user-specified
KPI-72      DAS-1
                      time interval.
                      The system shall provide a KPI specific to the daily reconciliation out-of-balance amount
KPI-73      DAS-1
                      and the total amount unreconciled.
                      The system shall provide a KPI specific to the total dollar amount collected daily by
KPI-74      DAS-1
                      location code.
                      The system shall provide a KPI specific to the total payment dollar amount and the
KPI-75      DAS-1     number of payment transactions posted by automated payment file or by manual entry for
                      a user-specified time interval.

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                                                                                                                           Configuration
             Parent




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REQ ID                                                Requirement Description                                                                              Comments
             REQ ID


                      The system shall provide a KPI specific to the total dollar amount adjusted and the
KPI-76      DAS-1
                      number of adjustments for a user-specified time interval.
                      The system shall provide a KPI specific to the total number of debt referrals and the total
KPI-77      DAS-1     balance due from Debtors (with a breakdown by State Client) based on a user-specified
                      time interval.
                      The system shall provide a KPI specific to the total number of debt referrals and the total
KPI-78      DAS-1     payments collected from Debtors (with a breakdown by State Client) based on a user-
                      specified time interval.
                      The system shall provide a KPI specific to the total amount due and the number of
KPI-79      DAS-1
                      adjustments with a breakdown by State Client.
                      The system shall provide a KPI specific to the total number of releases with a breakdown
                      by State Client. A "release" indicates a Debtor has made a partial payment on the total
KPI-80      DAS-1
                      debt amount and entered into a payment plan, thus allowing them to conduct further
                      business.
                      The system shall provide a KPI specific to the total number of deviations on file with a
KPI-81      DAS-1
                      breakdown by State Client.
                      The system shall provide a KPI specific to the total number of abated Debt Accounts with
KPI-82      DAS-1
                      a breakdown by State Client based on a user-specified time interval.
                      The system shall provide MTD, YTD, and TTD State Client statistics specific to the
KPI-83      DAS-1
                      number of Debt Accounts referred and the amounts collected.




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5.3   MANAGEMENT REPORTING
Management reports provide the organizational decision-makers a formatted and organized presentation of information that is
used to measure and evaluate business performance. Management reports utilize Ad Hoc and Parameterized reports. An Ad
Hoc report is a dynamic, unstructured report that requires the user to specify the data elements to generate the report. A
Parameterized report is a structured report that requires the user to input values to complete report or data processing. With a
Parameterized report, you can vary the output of a report based on values that are set when the report runs. The table below
lists the Management reporting functional requirements:




                                                                                                                                 Customization
                                                                                                                 Configuration
              Parent




                                                                                                          COTS
   REQ ID                                        Requirement Description                                                                         Comments
              REQ ID


MGT-1                  The system shall provide management reporting of stored system data.
                       The system shall allow authorized users to generate management reports for
MGT-2         MGT-1    the modules of the system including, Accounting, Cashiering, Dashboards,
                       Collection, Legal, Application Administration, Reports, Letters, and Telephony.
                       The system shall allow authorized users to group management reports as
MGT-3         MGT-1    follows: Accounting, State Client, PD&S, Collection, Legal Measures, Office of
                       the Attorney General, Satellite Office, and Telephony.
                       The system shall allow an authorized Application Administrator to configure
MGT-4         MGT-1
                       access to reports granting information retrieval solely to role-based users.
                       The system shall allow authorized users to use the primary production
MGT-5         MGT-1
                       database for reporting.
                       The system shall provide standard "parameterized" reports allowing authorized
MGT-6         MGT-1
                       users to generate reports based on specified selection criteria (or parameters).
                       The system shall store and retrieve historical data, which subsequently may be
                       accessible to users as they generate reports based on an "as of" date. For
MGT-7         MGT-1    example, the system shall provide the status and balance due for Debt
                       Accounts "as of" a user-specified date (upon request based on designated
                       parameters).
                       The system shall allow an authorized user to perform user-specified time
MGT-8         MGT-1
                       interval (historical) reporting where the time interval parameters shall grant

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                                                                                                              Configuration
            Parent




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   REQ ID                                      Requirement Description                                                                        Comments
            REQ ID


                     users access to database information.
MGT-9       MGT-1    The system shall generate reports of user-specified KPIs.
                     The system shall allow authorized users to customize and edit saved reports,
MGT-10      MGT-1
                     allowing them to filter on the field or edit the report title.
                     The system shall allow authorized users access to reports and report
MGT-11      MGT-1
                     generation.
                     The system shall export reports to Microsoft Access, Microsoft Word, and
MGT-12      MGT-1
                     Microsoft Excel with minimal support to version 2003.
                     The system shall allow authorized users to format reports as:
                     MGT-13.1 delimited files (.CSV, .TSV)
                     MGT-13.2 HTML
MGT-13      MGT-1
                     MGT-13.3 PDF
                     MGT-13.4 RTF
                     MGT-13.5 .txt
                     The system shall allow authorized users to view reports via an on-screen
MGT-14      MGT-1
                     display option.
MGT-15      MGT-1    The system shall allow authorized users to print hard copies of reports.
                     The system shall allow authorized users to generate trend reports, which serve
MGT-16      MGT-1    to identify patterns (or trends) while providing a graphical analysis of output
                     data based on a user-specified time interval.
                     The system shall allow authorized users to generate reports with output
MGT-17      MGT-15
                     displays in various graphical formats to include bar graphs and pie charts.
                     The system shall provide reporting for prior time periods for a range of user-
MGT-18      MGT-1
                     specified time intervals including day, week, month, quarter, and fiscal year.
                     The system shall allow authorized users to generate reports based on a
                     Boolean selection criteria, thus allowing database searches consisting of
MGT-19      MGT-1    inclusion and exclusion separators such as "AND", "OR", and "=". A user may
                     choose to generate a report, for example, inclusive of Debtors whose State
                     Client "=" MVA.

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                                                                                                                                         Customization
                                                                                                                    Configuration
              Parent




                                                                                                            COTS
   REQ ID                                         Requirement Description                                                                                                Comments
              REQ ID


                        The system shall include an automated report distribution feature that supports
                        multiple secure distribution channels including; email, scheduled secure file
MGT-20        MGT-18
                        transfer, SMS text messaging, secure facsimile, and secure network drive
                        channels.


5.4    AD HOC REPORTING
Ad Hoc reports are generated on an as-needed basis without prior planning or scheduling and require the user to specify the
data elements that generate the output of the report. The table below lists the Ad Hoc reporting functional requirements:




                                                                                                                                                         Customization
                                                                                                                                    Configuration
               Parent




                                                                                                                   COTS
   REQ ID                                            Requirement Description                                                                                                Comments
               REQ ID


      ADH-1              The system shall allow authorized users to generate Ad Hoc reports.
      ADH-2   ADH-1      The system shall allow authorized users to save Ad Hoc reports for future (and
                         continued) use.
      ADH-3   ADH-1      The system shall allow authorized users to customize and edit saved reports. For
                         example, allowing them to filter on the "department" field or edit the report title.
      ADH-4   ADH-1      The system shall allow authorized users to save report selection criteria.
      ADH-5    ADH-4     The system shall allow authorized users to retrieve saved report selection criteria.
      ADH-6    ADH-4     The system shall allow authorized users to save a customized report for use by
                         others with the same rights/privileges or save the report for public use.
      ADH-7   ADH-1      The system shall allow authorized users to generate reports as needed. These
                         reports may be generated at anytime unlike scheduled reports that are generated
                         systematically on a daily or weekly basis.


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5.5     STANDARD REPORTS

The main objectives of the standard reports will be to provide each Section with the capability to measure and analyze
productivity in addition to assess the performance workload of staff members. The table below lists the Reporting functional
requirements:




                                                                                                                                    Customization
                                                                                                                    Configuration
               Parent




                                                                                                             COTS
   REQ ID                                          Requirement Description                                                                          Comments
               REQ ID


RPT-1        RPT-1      The system shall generate operational, static, and parameter-driven reports
                        referenced as "standard reports.”
RPT-2        RPT-1      The system shall allow an authorized user to generate standard reports as
                        needed. These reports may be generated at any time unlike scheduled reports
                        that are generated systematically on a daily or weekly basis.
RPT-3        RPT-1      The system shall include access controls, which determines users that are eligible
                        for generating specific reports.
RPT-4        RPT-1      The system shall schedule and deliver standard reports online with print, save to
                        PDF, and export to Microsoft Excel (with minimal support to version 2003), .txt,
                        delimited files (.CSV, .TSV), and fixed width report options.
RPT-5        RPT-1      The system shall map scheduled reports to CCU sent by State Clients to single or
                        multiple locations by destination, format type, server, FTP, and or drive.
RPT-6        RPT-1      The system shall allow an authorized user to generate new reports.

RPT-7        RPT-1      The system shall allow authorized users to generate Ad Hoc reports based on
                        user-specified fields.
RPT-8        RPT-1      The system shall provide a standard Transaction Report to include payments and
                        non-cash adjustment transactions.
RPT-9        RPT-8      The system shall provide a standard Transaction Report with the following fields:
                        RPT-9.1 activity code
                        RPT-9.2 collection code
                        RPT-9.3 status code

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                                                                                                                Configuration
             Parent




                                                                                                         COTS
   REQ ID                                        Requirement Description                                                                        Comments
             REQ ID


                      RPT-9.4 transaction date
                      RPT-9.5 State Client number
                      RPT-9.6 State Client name
                      RPT-9.7 Debt Account number
                      RPT-9.8 debtor name
                      RPT-9.9 transaction code
                      RPT-9.10 transaction code description
                      RPT-9.11 payment type
                      RPT-9.12 amount paid to State Client
                      RPT-9.13 State Client forward fees
                      RPT-9.14 interest amount
                      RPT-9.15 interest amount forward fees
                      RPT-9.16 amount due to State Client
                      RPT-9.17 State Client commission amount
                      RPT-9.18 collector ID
                      RPT-9.19 collector name
                      RPT-9.20 grand total amount paid to State Client
                      RPT-9.21 grand total State Client forward fees
                      RPT-9.22 grand total interest amount
                      RPT-9.23 grand total interest amount forward fees
                      RPT-9.24 grand total amount due State Client
                      RPT-9.25 grand total State Client commission amount
RPT-10      RPT-8     The system shall enable the user to select from the following Transaction Report
                      parameters:
                      RPT-10.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-10.2 transaction code(s)
                      RPT-10.3 State Client number(s)
                      RPT-10.4 Debt Account number(s)
RPT-11      RPT-8     The system shall sort the Transaction Report as follows:
                      RPT-11.1 transaction date

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                                                                                                              Configuration
             Parent




                                                                                                       COTS
   REQ ID                                       Requirement Description                                                                       Comments
             REQ ID


                      RPT-11.2 State Client number
                      RPT-11.3 debtor name
RPT-12      RPT-1     The system shall provide a standard Transaction Summary Report of summary
                      payments and non-cash adjustment transactions.
RPT-13      RPT-12    The system shall provide a standard Transaction Summary Report of transactions
                      with the following fields:
                      RPT-13.1 transaction code
                      RPT-13.2 transaction code description
                      RPT-13.3 grand total by transaction code
                      RPT-13.4 payment attribute (cash/non-cash)
                      RPT-13.5 grand total by amount paid to State Client
                      RPT-13.6 grand total by interest amount
                      RPT-13.7 status code
                      RPT-13.8 State Client number
                      RPT-13.9 State Client name
                      RPT-13.10 social security number
                      RPT-13.11 where available revenue shall consist of:
                      RPT-13.11.1 total commissions
                      RPT-13.11.2 less 100% remittance
                      RPT-13.11.3 less 100% commission plus State Client remittance
                      RPT-13.11.4 plus non-shared State Client amounts
                      RPT-13.11.5 plus non-shared interest amount
                      RPT-13.11.6 plus non-shared other amount
                      RPT-13.11.7 available revenue total
RPT-14      RPT-12    The system shall enable the user to select from the following Transaction
                      Summary Report parameters:
                      RPT-14.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-14.2 transaction code(s)
                      RPT-14.3 State Client number(s)
                      RPT-14.4 Debt Account number(s)

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                                                                                                             Configuration
             Parent




                                                                                                      COTS
   REQ ID                                        Requirement Description                                                                     Comments
             REQ ID


RPT-15      RPT-12    The system shall sort the Transaction Summary Report as follows:
                      RPT-15.1 transaction date
                      RPT-15.2 State Client number
                      RPT-15.3 debtor name
RPT-16      RPT-1     The system shall provide a standard Credit Balances Report inclusive of Debt
                      Accounts with negative balances.
RPT-17      RPT-16    The system shall provide a standard Credit Balances Report with the following
                      fields:
                      RPT-17.1 State Client number
                      RPT-17.2 Debt Account number
                      RPT-17.3 debtor name
                      RPT-17.4 date assigned
                      RPT-17.5 last payment amount
                      RPT-17.6 status code
                      RPT-17.7 status code description
                      RPT-17.8 total Debt Account balance
                      RPT-17.9 grand total Debt Account balance
RPT-18      RPT-16    The system shall enable the user to select from the following Credit Balances
                      Report parameters:
                      RPT-18.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-18.2 State Client number(s)
                      RPT-18.3 Debt Account number(s)
                      RPT-18.4 status code(s)
                      RPT-18.5 status code description(s)
                      RPT-18.6 total credit balances from (greater than <#>, less than <#>)
RPT-19      RPT-16    The system shall sort the Credit Balances Report as follows:
                      RPT-19.1 State Client number
                      RPT-19.2 Debt Account number
RPT-20      RPT-1     The system shall provide a standard NSF Transaction Report to include non-
                      sufficient fund transactions.
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                                                                                                                Configuration
             Parent




                                                                                                         COTS
   REQ ID                                        Requirement Description                                                                        Comments
             REQ ID


RPT-21      RPT-20    The system shall provide a standard NSF Transaction Report with the following
                      fields:
                      RPT-21.1 transaction date
                      RPT-21.2 transaction number
                      RPT-21.3 transaction code
                      RPT-21.4 transaction code description
                      RPT-21.5 Debt Account number
                      RPT-21.6 debtor name
                      RPT-21.7 status code
                      RPT-21.8 status code description
                      RPT-21.9 NSF amount
                      RPT-21.10 adjustment amount
                      RPT-21.11 payment amount
                      RPT-21.12 State Client number
                      RPT-21.13 collector ID
                      RPT-21.14 collector name
                      RPT-21.15 audit reason
                      RPT-21.16 grand total NSF amount
                      RPT-21.17 grand total adjustment amount
                      RPT-21.18 grand total payment amount
RPT-22      RPT-20    The system shall enable the user to select from the following NSF Transaction
                      Report parameters:
                      RPT-22.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-22.2 State Client number(s)
                      RPT-22.3 Debt Account(s)
RPT-23      RPT-20    The system shall sort the NSF Transaction Report as follows:
                      RPT-23.1 transaction date
                      RPT-23.2 debtor name
RPT-24      RPT-1     The system shall provide a standard Cancellation Report of transactions or edits
                      cancelled by a user.

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                                                                                                                                 Customization
                                                                                                                 Configuration
             Parent




                                                                                                          COTS
   REQ ID                                        Requirement Description                                                                         Comments
             REQ ID


RPT-25      RPT-24    The system shall provide a standard Cancellation Report for audit purposes with
                      the following fields:
                      RPT-25.1 transaction date
                      RPT-25.2 transaction number
                      RPT-25.3 transaction code
                      RPT-25.4 transaction code description
                      RPT-25.5 posting date
                      RPT-25.6 status code
                      RPT-25.7 status code description
                      RPT-25.8 Debt Account number
                      RPT-25.9 commission amount (debit)
                      RPT-25.10 fees (credit)
                      RPT-25.11 amount due to State Client (CCU)
                      RPT-25.12 amount due to State Client
                      RPT-25.13 total amount (commission + fees + amount due to CCU + amount due
                      to State Client)
                      RPT-25.14 State Client number
                      RPT-25.15 collector ID
                      RPT-25.16 collector name
                      RPT-25.17 audit reason
                      RPT-25.18 grand total commission amount
                      RPT-25.19 grand total fees (credit)
                      RPT-25.20 grand total amount due to CCU
                      RPT-25.21 grand total amount due to State Client
RPT-26      RPT-24    The system shall enable the user to select from the following Cancellation Report
                      parameters:
                      RPT-26.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-26.2 State Client number(s)
                      RPT-26.3 Debt Account number(s)
                      RPT-26.4 status code(s)

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                                                                                                               Configuration
             Parent




                                                                                                        COTS
   REQ ID                                       Requirement Description                                                                        Comments
             REQ ID


RPT-27      RPT-24    The system shall sort Cancellation Report as follows:
                      RPT-27.1 transaction date
                      RPT-27.2 Debt Account number
                      RPT-27.3 State Client name
                      RPT-27.4 debtor name
RPT-28      RPT-1     The system shall provide a standard Payments Received Report to include the
                      Daily, MTD, and YTD payments types.
RPT-29      RPT-28    The system shall provide a standard Payments Received Report with the
                      following fields:
                      RPT-29.1 State Client number
                      RPT-29.2 State Client name
                      RPT-29.3 Debt Account number
                      RPT-29.4 debtor name
                      RPT-29.5 State Client abbreviation (business class)
                      RPT-29.6 payment type
                      RPT-29.7 payment location
                      RPT-29.8 total Debt Account balance
                      RPT-29.9 prior month to date payment amount
                      RPT-29.10 prior YTD payment amount
                      RPT-29.11 MTD payment amount
                      RPT-29.12 YTD payment amount
                      RPT-29.13 MTD percentage of payment
                      RPT-29.14 YTD percentage of payment
                      RPT-29.15 grand total MTD payment amount
                      RPT-29.16 grand total YTD payment amount
RPT-30      RPT-28    The system shall enable the user to select from the following Payments Received
                      Report parameters:
                      RPT-30.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-30.2 State Client abbreviation(s)
                      RPT-30.3 payment type(s)

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                                                                                                                Configuration
             Parent




                                                                                                         COTS
   REQ ID                                        Requirement Description                                                                        Comments
             REQ ID


RPT-31      RPT-28    The system shall sort the Payments Received Report as follows:
                      RPT-31.1 State Client abbreviation
                      RPT-31.2 State Client name
                      RPT-31.3 payment type
RPT-32      RPT-1     The system shall provide a standard Abatement Report to include the total dollar
                      amount, dollar value associated with each abatement, and total number of Debt
                      Accounts.
RPT-33      RPT-32    The system shall provide a standard Abatement Report with the following fields:
                      RPT-33.1 State Client number
                      RPT-33.2 State Client name
                      RPT-33.3 prior MTD number of abatement Debt Accounts
                      RPT-33.4 prior MTD dollar amount of abatement Debt Accounts
                      RPT-33.5 prior YTD number of abatement Debt Accounts
                      RPT-33.6 prior YTD dollar amount of abatement Debt Accounts
                      RPT-33.7 current MTD number of abatement Debt Accounts
                      RPT-33.8 current MTD dollar amount of abatement Debt Accounts
                      RPT-33.9 current YTD number of abatement Debt Accounts
                      RPT-33.10 current YTD dollar amount of abatement Debt Accounts
                      RPT-33.11 grand total current MTD number of abatement Debt Accounts
                      RPT-33.12 grand total current MTD dollar amount of abatement Debt Accounts
                      RPT-33.13 grand total current YTD number of abatement Debt Accounts
                      RPT-33.14 grand total current YTD dollar amount of abatement Debt Accounts
RPT-34      RPT-32    The system shall sort the Abatement Report as follows:
                      RPT-34.1 State Client number
                      RPT-34.2 State Client name
RPT-35      RPT-32    The system shall enable the user to select from the following Abatement Report
                      parameters:
                      RPT-35.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-35.2 State Client number(s)
                      RPT-35.3 State Client name(s)
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                                                                                                                   Configuration
             Parent




                                                                                                            COTS
   REQ ID                                        Requirement Description                                                                           Comments
             REQ ID


RPT-36      RPT-1     The system shall provide a standard Accounts Held at Outside State Client Report
                      to include the total dollar amount, dollar value associated with each Debt Account,
                      and total number of Debt Accounts held at outside State Client.
RPT-37      RPT-36    The system shall provide a standard Accounts Held at Outside State Client Report
                      with the following fields:
                      RPT-37.1 State Client name (NCO)
                      RPT-37.2 prior MTD number of Debt Accounts
                      RPT-37.3 prior MTD dollar amount of Debt Accounts
                      RPT-37.4 prior YTD number of Debt Accounts
                      RPT-37.5 prior YTD dollar amount of Debt Accounts
                      RPT-37.6 current MTD number of Debt Accounts
                      RPT-37.7 current MTD dollar amount of Debt Accounts
                      RPT-37.8 current YTD number of Debt Accounts
                      RPT-37.9 current YTD dollar amount of Debt Accounts
                      RPT-37.10 total current MTD number of Debt Accounts
                      RPT-37.11 total current MTD dollar amount of Debt Accounts
                      RPT-37.12 total current YTD number of Debt Accounts
                      RPT-37.13 total current YTD dollar amount of Debt Accounts
RPT-38      RPT-36    The system shall sort Accounts Held at Outside Agency Report as follows:
                      RPT-38.1 State Client name
RPT-39      RPT-36    The system shall enable the user to select from the following Accounts Held at
                      Outside Agency Report parameters:
                      RPT-39.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
RPT-40      RPT-1     The system shall provide a standard Accounts Forwarded to Outside Agency
                      Report to include the dollar amount, dollar value associated with each Debt
                      Account, and total number of Debt Accounts sent to outside State Client (NCO).
RPT-41      RPT-40    The system shall provide a standard Accounts Forwarded to Outside Agency
                      Report with the following fields:
                      RPT-41.1 outside State Client name (NCO)
                      RPT-41.2 prior MTD number of Debt Accounts forwarded
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                                                                                                                Configuration
             Parent




                                                                                                         COTS
   REQ ID                                        Requirement Description                                                                        Comments
             REQ ID


                      RPT-41.3 prior MTD dollar amount of Debt Accounts forwarded
                      RPT-41.4 current MTD number of Debt Accounts forwarded
                      RPT-41.5 current MTD dollar amount of Debt Accounts forwarded
                      RPT-41.6 total current MTD number of Debt Accounts forwarded
                      RPT-41.7 total current MTD dollar amount of Debt Accounts forwarded
                      RPT-41.8 total current YTD number of Debt Accounts forwarded
                      RPT-41.9 total current YTD dollar amount of Debt Accounts forwarded
RPT-42      RPT-40    The system shall sort Accounts Forwarded to Outside Agency Report as follows:
                      RPT-42.1 State Client name
RPT-43      RPT-40    The system shall enable the user to select from the following Accounts forwarded
                      to Outside Agency Report parameters:
                      RPT-43.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
RPT-44      RPT-1     The system shall provide a standard Collection Summary Report to include
                      payments received.
RPT-45      RPT-44    The system shall provide a standard Collection Summary Report with the
                      following fields:
                      RPT-45.1 State Client number
                      RPT-45.2 State Client name
                      RPT-45.3 total number of Debt Accounts
                      RPT-45.4 total dollar amount collected
                      RPT-45.5 payment type
                      RPT-45.6 payment location
                      RPT-45.7 payments collected by State Client
                      RPT-45.8 MTD
                      RPT-45.9 YTD
RPT-46      RPT-44    The system shall sort Collection Summary Report as follows:
                      RPT-46.1 State Client number
                      RPT-46.2 State Client name
RPT-47      RPT-44    The system shall enable the user to select from the following Collection Summary
                      Report parameters:
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             Parent




                                                                                                         COTS
   REQ ID                                       Requirement Description                                                                         Comments
             REQ ID


                      RPT-47.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-47.2 State Client number(s)
RPT-48      RPT-1     The system shall provide a standard Overpayment Report to include total
                      overpayment amounts.
RPT-49      RPT-48    The system shall provide a standard Overpayment Report with the following
                      fields:
                      RPT-49.1 Debt Account number
                      RPT-49.2 debtor name
                      RPT-49.3 State Client name
                      RPT-49.4 amount overpayment
                      RPT-49.5 status code
                      RPT-49.6 status code description
                      RPT-49.7 collector ID
                      RPT-49.8 collector name
                      RPT-49.9 total number of overpayment Debt Accounts
                      RPT-49.10 total overpayment amount
RPT-50      RPT-48    The system shall sort the Overpayment Report as follows:
                      RPT-50.1 Debt Account number
                      RPT-50.2 State Client name
                      RPT-50.3 status code
RPT-51      RPT-48    The system shall enable the user to select from the following Overpayment Report
                      parameters:
                      RPT-51.1 Debt Account number(s)
                      RPT-51.2 status code(s)
RPT-52      RPT-1     The system shall provide a standard Unflagged Transaction Report to include the
                      total Debt Accounts in collections without MVA flags.
RPT-53      RPT-52    The system shall provide a standard Unflagged Transaction Report with the
                      following fields:
                      RPT-53.1 State Client number
                      RPT-53.2 State Client name
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                      RPT-53.3 statement frequency
                      RPT-53.4 number of unflagged transaction codes
                      RPT-53.5 posting date start
                      RPT-53.6 posting date end
RPT-54      RPT-52    The system shall sort Unflagged Transaction Report as follows:
                      RPT-54.1 State Client number
                      RPT-54.2 State Client name
RPT-55      RPT-52    The system shall enable the user to select from the following Unflagged
                      Transaction Report parameters:
                      RPT-55.1 posting date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-55.2 State Client number(s)
                      RPT-55.3 State Client name(s)
RPT-56      RPT-1     The system shall provide a standard Balance by Status Report to include total
                      balances and judgments by status code.
RPT-57      RPT-56    The system shall provide a standard Balance by Status Report with the following
                      fields:
                      RPT-57.1 status code
                      RPT-57.2 status code description
                      RPT-57.3 total count by status code
                      RPT-57.4 total Debt Account balance by status code
                      RPT-57.5 total judgment balance by status code
                      RPT-57.6 grand total count of Debt Accounts
                      RPT-57.7 grand total Debt Account balance
                      RPT-57.8 grand total judgment balance
RPT-58      RPT-56    The system shall sort the Balance by Status Report as follows:
                      RPT-58.1 status code
RPT-59      RPT-56    The system shall enable the user to select from the following Balance by Status
                      Report parameters:
                      RPT-59.1 status code(s)


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             REQ ID


RPT-60      RPT-1     The system shall provide a standard New Debt Referral Report to include new
                      debt referral accounts.
RPT-61      RPT-60    The system shall provide a New Debt Referral Report with the following fields:
                      RPT-61.1 Debt Account number
                      RPT-61.2 debtor name
                      RPT-61.3 debtor street address 1
                      RPT-61.4 debtor street address 2
                      RPT-61.5 debtor city
                      RPT-61.6 debtor state
                      RPT-61.7 date assigned
                      RPT-61.8 collector ID
                      RPT-61.9 collector name
                      RPT-61.10 State Client number
                      RPT-61.11 State Client name
                      RPT-61.12 State Client debtor reference number
                      RPT-61.13 total debt amount
                      RPT-61.14 interest
RPT-62      RPT-60    The system shall sort the New Debt Referral Report as follows:
                      RPT-62.1 State Client number
                      RPT-62.2 Debt Account number
                      RPT-62.3 debtor name
RPT-63      RPT-60    The system shall enable the user to select from the New Debt Referral Report:
                      RPT-63.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-63.2 Debt Account number(s)
                      RPT-63.3 State Client name(s)
                      RPT-63.4 State Client number(s)
RPT-64      RPT-1     The system shall provide a standard Aged Account Receivables Report to include
                      current Debt Accounts receivable balances.
RPT-65      RPT-64    The system shall provide a standard Aged Account Receivables Report with the
                      following fields:
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             REQ ID


                      RPT-65.1 State Client number
                      RPT-65.2 State Client name
                      RPT-65.3 current balance
                      RPT-65.4 total amount of payments received within 30, 60, and 90 days from
                      referral date
                      RPT-65.5 percentage of payments received 30, 60, and 90 days from referral date
                      RPT-65.6 total amount of payments received within one year from referral date
                      RPT-65.7 percentage of payments received within one year from referral date
                      RPT-65.8 total amount of payments received after one year from referral date
                      RPT-65.9 percentage of payments received after one year from referral date
RPT-66      RPT-64    The system shall sort the Aged Account Receivables Report as follows:
                      RPT-66.1 State Client number(s)
                      RPT-66.2 State Client name(s)
RPT-67      RPT-64    The system shall enable the user to select from the following parameters for the
                      Aged Account Receivables Report
                      RPT-67.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-67.2 State Client number(s)
                      RPT-67.3 status code(s) to include
                      RPT-67.4 status codes(s) to exclude
                      RPT-67.5 Debt Account Status Code
                      RPT-67.6 Debt Account indicator
                      RPT-67.7 Debt Accounts receivable balance (greater than <#>, less than <#>)
RPT-68      RPT-64    The system shall allow an authorized user to generate an Aged Account
                      Receivables Report for 30, 60, and 90 days.
RPT-69      RPT-64    The system shall have the ability to compute total and subtotal dollar amounts for
                      the Aged Account Receivables Report per user-specified criteria.
RPT-70      RPT-1     The system shall provide a standard CCU Accounts Receivables Active Accounts
                      Report of totals based on business class code.
RPT-71      RPT-70    The system shall provide a standard CCU Accounts Receivables Active Accounts
                      Report with the following fields:
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             REQ ID


                      RPT-71.1 State Client abbreviation (business class)
                      RPT-71.2 count of Debt Accounts by State Client abbreviation (business class)
                      RPT-71.3 total balance of Debt Account by State Client abbreviation (business
                      class)
                      RPT-71.4 total Debt Account count by State Client abbreviation (business class)
                      RPT-71.5 grand total balance of Debt Accounts by State Client abbreviation
                      (business class)
RPT-72      RPT-70    The system shall sort the CCU Accounts Receivables Active Accounts Report as
                      follows:
                      RPT-72.1 State Client abbreviation (business class)
RPT-73      RPT-70    The system shall enable the user to select from the following CCU Accounts
                      Receivables Active Accounts Report parameters:
                      RPT-73.1 State Client abbreviation(s) (business class)
RPT-74      RPT-1     The system shall provide a standard CCU Accounts Receivables Inactive
                      Accounts Report to include totals based on business class codes.
RPT-75      RPT-74    The system shall provide a standard CCU Accounts Receivables Inactive
                      Accounts Report with the following fields:
                      RPT-75.1 State Client abbreviation (business class)
                      RPT-75.2 count of Debt Accounts by State Client abbreviation (business class)
                      RPT-75.3 total balance of Debt Account by State Client abbreviation (business
                      class)
                      RPT-75.4 total Debt Account count by State Client abbreviation (business class)
                      RPT-75.5 grand total balance of Debt Accounts by State Client abbreviation
                      (business class)
RPT-76      RPT-74    The system shall sort the CCU Accounts Receivables Inactive Accounts Report
                      as follows:
                      RPT-76.1 State Client abbreviation (business class)
RPT-77      RPT-74    The system shall provide the following CCU Accounts Receivables Inactive
                      Accounts Report parameters:
                      RPT-77.1 State Client abbreviation(s) (business class)
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   REQ ID                                        Requirement Description                                                                        Comments
             REQ ID


RPT-78      RPT-1     The system shall provide a standard Statement Summary by Month Report to
                      include current Debt Accounts receivable balances.
RPT-79      RPT-78    The system shall provide a standard Statement Summary by Month Report with
                      the following fields:
                      RPT-79.1 State Client number
                      RPT-79.2 State Client name
                      RPT-79.3 prior balance forward
                      RPT-79.4 amount State Client paid
                      RPT-79.5 amount collected
                      RPT-79.6 direct payments
                      RPT-79.7 total collected
                      RPT-79.8 check amount
                      RPT-79.9 amount due to State Client (CCU)
RPT-80      RPT-78    The system shall sort the Statement Summary by Month Report as follows:
                      RPT-80.1 State Client number
                      RPT-80.2 Debt Account Status Code
                      RPT-80.3 Debt Account indicator
RPT-81      RPT-78    The system shall enable the user to select from the following Statement Summary
                      by Month Report parameters:
                      RPT-81.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-81.2 State Client number(s)
                      RPT-81.3 Debt Account Status Code
                      RPT-81.4 Debt Account indicator
RPT-82      RPT-1     The system shall provide a standard State Client Statement Report to include
                      payments received by the State Client (CCU).
RPT-83      RPT-1     The system shall generate State Client statements which include State Client
                      activity for the month in a summary separated by a cash (Debtor and State Client
                      level payments applied, NSF’s) and non-cash (adjustments, debit and credit, over
                      payments) summarized by State Client numbers related to State Client.


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RPT-84      RPT-83    The system shall provide a standard Client Statement Report with the following
                      fields:
                      RPT-84.1 transaction date
                      RPT-84.2 Debt Account number
                      RPT-84.3 debtor name
                      RPT-84.4 State Client reference number
                      RPT-84.5 Debt Account referral date
                      RPT-84.6 transaction code
                      RPT-84.7 transaction code description
                      RPT-84.8 status code
                      RPT-84.9 status code description
                      RPT-84.10 amount paid to State Client (CCU/TRIP/NCO)
                      RPT-84.11 amount paid to State Client
                      RPT-84.12 State Client commission (CCU)
                      RPT-84.13 amount due to State Client (net due)
                      RPT-84.14 grand total collection amount (gross collection)
                      RPT-84.15 grand total amount due State Client (R*STARS)
RPT-85      RPT-83    The system shall sort the State Client Statement Report as follows:
                      RPT-85.1 State Client number
                      RPT-85.2 transaction date
RPT-86      RPT-83    The system shall enable the user to select from the following State Client
                      Statement Report parameters:
                      RPT-86.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-86.2 State Client number(s)
RPT-87      RPT-1     The system shall provide a standard Payment Location Report to include payment
                      types.
RPT-88      RPT-85    The system shall provide a standard Payment Location Report with the following
                      fields:
                      RPT-88.1 transaction date
                      RPT-88.2 payment location
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             REQ ID


                      RPT-88.3 batch number
                      RPT-88.4 number of payments (batch)
                      RPT-88.5 payment type
                      RPT-88.6 grand total by transaction date
                      RPT-88.7 grand total by payment type
RPT-89      RPT-85    The system shall sort the Payment Location Report as follows:
                      RPT-89.1 payment location
                      RPT-89.2 transaction date
                      RPT-89.3 payment type
RPT-90      RPT-85    The system shall enable the user to select from the following Payment Location
                      Report parameters:
                      RPT-90.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-90.2 payment location(s)
                      RPT-90.3 payment type(s)
RPT-91      RPT-1     The system shall provide a standard Cashier Deposit Report to include payment
                      location deposits.
RPT-92      RPT-91    The system shall provide a standard Cashier Deposit Report with the following
                      fields:
                      RPT-92.1 transaction date (date of payment)
                      RPT-92.2 payment type
                      RPT-92.3 deposit ticket
                      RPT-92.4 deposit bag number
                      RPT-92.5 payment location
                      RPT-92.6 grand total by transaction date
                      RPT-92.7 grand total by payment type
RPT-93      RPT-91    The system shall sort the Cashier Deposit Report as follows:
                      RPT-93.1 payment location
                      RPT-93.2 transaction date
                      RPT-93.3 payment type


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RPT-94      RPT-91    The system shall enable the user to select from the following Cashier Deposit
                      Report parameters:
                      RPT-94.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-94.2 payment location(s)
                      RPT-94.3 payment type(s)
                      RPT-94.4 deposit ticket(s)
RPT-95      RPT-1     The system shall provide a standard Adjustment Report to include payment
                      location deposits.
RPT-96      RPT-95    The system shall provide a standard Adjustment Report with the following fields:
                      RPT-96.1 transaction date
                      RPT-96.2 State Client name
                      RPT-96.3 State Client number
                      RPT-96.4 adjustment type (credit/debit)
                      RPT-96.5 total Debt Account balance (principal)
                      RPT-96.6 assigned collection fee
                      RPT-96.7 assigned interest/misc charges
                      RPT-96.8 transaction code
                      RPT-96.9 transaction description
                      RPT-96.10 judgment amount
                      RPT-96.11 adjusted Debt Accounts balance
                      RPT-96.12 adjusted collection fees
                      RPT-96.13 total net adjustment (adjusted Debt Accounts balance + adjusted
                      collection fees + judgment amount)
                      RPT-96.14 grand total Debt Account balance (principal)
                      RPT-96.15 grand total assigned collection fee
RPT-97      RPT-95    The system shall sort the Adjustment Report as follows:
                      RPT-97.1 State Client name
                      RPT-97.2 State Client number
                      RPT-97.3 transaction date
                      RPT-97.4 adjustment type

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RPT-98      RPT-95    The system shall enable the user to select from the following Adjustment Report
                      parameters:
                      RPT-98.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-98.2 State Client name(s)
                      RPT-98.3 State Client number(s)
                      RPT-98.4 adjustment type (debit/credit)
                      RPT-98.5 transaction code(s)
RPT-99      RPT-1     The system shall provide a standard Debtor Payments to State Client Report to
                      include payments to State Clients by Debtor.
RPT-100     RPT-99    The system shall provide a standard Debtor Payment to State Client Report with
                      the following fields:
                      RPT-100.1 transaction date
                      RPT-100.2 State Client name
                      RPT-100.3 State Client number
                      RPT-100.4 debtor name
                      RPT-100.5 Debt Account number
                      RPT-100.6 payment amount to State Client
                      RPT-100.7 transaction code
                      RPT-100.8 transaction description
                      RPT-100.9 grand total payment amount to State Client
RPT-101     RPT-99    The system shall sort the Debtor Payment to State Client Report as follows:
                      RPT-101.1 State Client name
                      RPT-101.2 State Client number
                      RPT-101.3 transaction date
                      RPT-101.4 debtor name
                      RPT-101.5 Debt Account number
RPT-102     RPT-99    The system shall enable the user to select from the following Debtor Payment to
                      State Client Report parameters:
                      RPT-102.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-102.2 State Client name(s)
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             REQ ID


                      RPT-102.3 State Client number(s)
                      RPT-102.4 debtor name(s)
                      RPT-102.5 Debt Account number(s)
RPT-103     RPT-1     The system shall provide a standard Legal Account Transaction Report to include
                      the total Debt Accounts with a Legal Measures status code.
RPT-104     RPT-103   The system shall provide a standard Legal Account Transaction Report with the
                      following fields:
                      RPT-104.1 transaction date
                      RPT-104.2 transaction code
                      RPT-104.3 transaction code description
                      RPT-104.4 transaction number
                      RPT-104.5 Debt Account number
                      RPT-104.6 debtor name
                      RPT-104.7 status code
                      RPT-104.8 status code description
                      RPT-104.9 Debt Account balance
                      RPT-104.10 State Client number
                      RPT-104.11 collector ID
                      RPT-104.12 collector name
                      RPT-104.13 judgment ID
                      RPT-104.14 grand total of Debt Account balance
RPT-105     RPT-103   The system shall sort the Legal Account Transaction Report as follows:
                      RPT-105.1 transaction date
                      RPT-105.2 transaction number
RPT-106     RPT-103   The system shall enable the user to select from the following Legal Account
                      Transaction Report parameters:
                      RPT-106.1 transaction date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-106.2 Debt Account number(s)
                      RPT-106.3 transaction number(s)
                      RPT-106.4 status code(s)
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RPT-107     RPT-1     The system shall provide a standard Monthly Legal Measures Report to include
                      totals based on the Debt Accounts with a Legal Measures status code.
RPT-108     RPT-107   The system shall provide a standard Monthly Legal Measures Report with the
                      following fields:
                      RPT-108.1 total number of district court lawsuits
                      RPT-108.2 total district court lawsuit dollar amount
                      RPT-108.3 total number of circuit court lawsuits
                      RPT-108.4 total circuit court lawsuit dollar amount
                      RPT-108.5 status code (LSD, LEG, LED)
                      RPT-108.6 status code description
                      RPT-108.7 total number of payments received
                      RPT-108.8 total dollar amount of payments received
                      RPT-108.9 total number of estate claims filed
                      RPT-108.10 total dollar amount of estate claims filed
                      RPT-108.11 total number of TRIP investigations
                      RPT-108.12 total number of TOP investigations
                      RPT-108.13 total number of salary offset investigations
                      RPT-108.14 total number of vendor offset investigations
                      RPT-108.15 total number of investigation too late to process
                      RPT-108.16 total backlog of suits to be drafted
                      RPT-108.17 total suits drafted with OAG awaiting return
                      RPT-108.18 total number lawsuits in final review for filing
                      RPT-108.19 total number of complaints for confession judgment
RPT-109     RPT-107   The system shall sort the Monthly Legal Measures Report as follows:
                      RPT-109.1 status code
RPT-110     RPT-107   The system shall enable the user to select from the following Monthly Legal
                      Measures Report parameters:
                      RPT-110.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
RPT-111     RPT-1     The system shall provide a Month-End Collection Legal Measures Summary
                      Report of Legal Measures Debt Accounts and dollar amounts.
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RPT-112     RPT-111   The system shall provide a standard Month-End Collection Legal Measures
                      Summary Report with the following fields:
                      RPT-112.1 status code
                      RPT-112.2 status code description
                      RPT-112.3 total number cases referred to Legal Measures
                      RPT-112.4 total dollar amount of cases referred to Legal Measures
                      RPT-112.5 total number cases referred to Legal Measures from wage match
                      report
                      RPT-112.6 total dollar amount of cases referred to Legal Measures from wage
                      match report
                      RPT-112.7 total number cases referred to outside State Client
                      RPT-112.8 total dollar amount of cases referred to outside State Client
                      RPT-112.9 total number cases referred for abatement
                      RPT-112.10 total dollar amount of cases referred for abatement
                      RPT-112.11 total number of death/estate claims
                      RPT-112.12 total dollar amount of death/estate claims
                      RPT-112.13 total number of cases referred for CPO
                      RPT-112.14 total number of National Direct Student Loans (NDSL) returns
                      RPT-112.15 total dollar amount of NDSL returns
                      RPT-112.16 total number of Debt Accounts referred for skip tracing
                      RPT-112.17 total dollar amount of Debt Accounts for skip tracing
                      RPT-112.18 total number of Debt Accounts paid in full
                      RPT-112.19 total dollar amount of Debt Accounts paid in full
                      RPT-112.20 total number of payments received
                      RPT-112.21 total dollar amount of payment received
                      RPT-112.22 total number of MAIF received
                      RPT-112.23 total dollar amount of MAIF received
                      RPT-112.24 total number of Settled in Full (SIF) received
                      RPT-112.25 total dollar amount of SIF received
                      RPT-112.26 total number of bankruptcy Debt Accounts referred to Legal

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   REQ ID                                       Requirement Description                                                                        Comments
             REQ ID


                      Measures
                      RPT-112.27 total dollar amount of bankruptcy Debt Accounts referred to Legal
                      Measures
                      RPT-112.28 total number of credit report inquiries
                      RPT-112.29 total dollar amount of credit report inquiries
                      RPT-112.30 total number of universal date forms
                      RPT-112.31 total dollar amount of universal date forms
                      RPT-112.32 total number of lien/judgment
                      RPT-112.33 total dollar amount of lien/judgment
                      RPT-112.34 total number of payment plans written
                      RPT-112.35 total dollar amount of payment plans written
                      RPT-112.36 total number of itemizations-NDSL
                      RPT-112.37 total dollar amount of itemizations-NDSL
                      RPT-112.38 total number of MVA Debt Accounts flagged
                      RPT-112.39 total dollar amounts of MVA Debt Accounts flagged
RPT-113     RPT-111   The system shall sort the Month-End Collection Legal Measures Summary Report
                      as follows:
                      RPT-113.1 static as defined
RPT-114     RPT-111   The system shall enable the user to select from the following Month-End
                      Collection Legal Measures Summary Report parameters:
                      RPT-114.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-114.2 status code(s)
RPT-115     RPT-1     The system shall provide a Legal Measures Pre-Judgment Report of pre-litigation
                      Debt Accounts.
RPT-116     RPT-115   The system shall provide a standard Legal Measures Pre-Judgment Report with
                      the following fields:
                      RPT-116.1 date posted
                      RPT-116.2 Debt Account number
                      RPT-116.3 debtor name
                      RPT-116.4 transaction date
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   REQ ID                                        Requirement Description                                                                         Comments
             REQ ID


                      RPT-116.5 transaction code
                      RPT-116.6 transaction code description
                      RPT-116.7 transaction amount
                      RPT-116.8 status code (LJG, LGA, LJI, LPF)
                      RPT-116.9 status code description
RPT-117     RPT-115   The system shall sort the Legal Measures Pre-Judgment Report as follows:
                      RPT-117.1 debtor name (last name)
                      RPT-117.2 status code
RPT-118     RPT-115   The system shall enable the user to select from the following Legal Measures Pre-
                      Judgment Report parameters:
                      RPT-118.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-118.2 status code(s)
RPT-119     RPT-1     The system shall provide a Legal Measures Post-Judgment Report of post-
                      litigation Debt Accounts.
RPT-120     RPT-119   The system shall provide a standard Legal Measures Post-Judgment Report with
                      the following fields:
                      RPT-120.1 date posted
                      RPT-120.2 Debt Account number
                      RPT-120.3 debtor name
                      RPT-120.4 transaction date
                      RPT-120.5 transaction code
                      RPT-120.6 transaction code description
                      RPT-120.7 transaction amount
                      RPT-120.8 status code (LJG, LGA, LJI, LPF)
                      RPT-120.9 status code description
RPT-121     RPT-119   The system shall sort the Legal Measures Post-Judgment Report as follows:
                      RPT-121.1 debtor name (last name)
                      RPT-121.2 status code
RPT-122     RPT-119   The system shall enable the user to select from the following Legal Measures
                      Post-Judgment Report parameters:
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             REQ ID


                      RPT-122.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-122.2 status code(s)
RPT-123     RPT-1     The system shall provide an ESA Wage Match Report to include the quarterly
                      wages for Debt Accounts held at CCU.
RPT-124     RPT-123   The system shall provide a standard ESA Wage Match Report with the following
                      fields:
                      RPT-124.1 Debt Account number
                      RPT-124.2 debtor name
                      RPT-124.3 collector ID
                      RPT-124.4 collector name
                      RPT-124.5 earnings amount
                      RPT-124.6 social security number
                      RPT-124.7 date assigned
                      RPT-124.8 last payment date
                      RPT-124.9 status code
                      RPT-124.10 status code description
                      RPT-124.11 judgment date
                      RPT-124.12 judgment balance
RPT-125     RPT-123   The system shall sort the ESA Wage Match Report as follows:
                      RPT-125.1 status code
                      RPT-125.2 retiree: Y/N
RPT-126     RPT-123   The system shall enable the user to select from the following ESA Wage Match
                      Report parameters:
                      RPT-126.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-126.2 status code(s)
                      RPT-126.3 Debt Account number(s)
RPT-127     RPT-1     The system shall provide a Monthly Litigation Report to include Debt Accounts
                      associated with litigation proceedings.
RPT-128     RPT-127   The system shall provide a standard Monthly Litigation Report with the following
                      fields:
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             REQ ID


                      RPT-128.1 total number of liens for Maryland Home Improvement Commission
                      RPT-128.2 total number of liens for real estate
                      RPT-128.3 total Debt Accounts receivable number of garnishment payments
                      (LGA)
                      RPT-128.4 total Debt Accounts receivable dollar amounts of garnishment
                      payments (LGA)
                      RPT-128.5 total Debt Accounts receivable number of payment plan payments
                      (LJG)
                      RPT-128.6 total Debt Accounts receivable dollar amounts of payment plan
                      payments (LJG)
                      RPT-128.7 total Debt Accounts receivable number of TRIP payments
                      RPT-128.8 total Debt Accounts receivable dollar amounts of TRIP payments
                      RPT-128.9 total number of new judgments obtained
                      RPT-128.10 total number of judgment payment plans
                      RPT-128.11 total number of post-judgment activities oral exams filed
                      RPT-128.12 total number of post-judgment activities show causes filed
                      RPT-128.13 total number of post-judgment activities body attachments filed
                      RPT-128.14 total number of post-judgment activities garnishments filed
                      RPT-128.15 total number of post-judgment activities reissues
                      RPT-128.16 total number of post-judgment activities referred for suit
                      RPT-128.17 total number of post-judgment activities notices of lien filed
                      RPT-128.18 total number of post-judgment activities returned to Collections
                      section
                      RPT-128.19 total number of post-judgment activities bankruptcy referrals
                      RPT-128.20 total number of post-judgment activities abatements
                      RPT-128.21 total number of post-judgment activities paid in full Debt Accounts
RPT-129     RPT-127   The system shall sort the Monthly Litigation Report as follows:
                      RPT-129.1 status code
RPT-130     RPT-7     The system shall enable the user to select from the following Monthly Litigation
                      Report parameters:

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   REQ ID                                         Requirement Description                                                                       Comments
             REQ ID


                      RPT-130.1 static as defined

RPT-131     RPT-1     The system shall provide a standard Collector Activity Report to include Debt
                      Accounts modified by Collectors.
RPT-132     RPT-131   The system shall provide a standard Collector Activity Report with the following
                      fields:
                      RPT-132.1 collector ID
                      RPT-132.2 collector name
                      RPT-132.3 State Client number
                      RPT-132.4 State Client name
                      RPT-132.5 debtor name
                      RPT-132.6 Debt Account number
                      RPT-132.7 packet number
                      RPT-132.8 Debt Account balance
                      RPT-132.9 time log on
                      RPT-132.10 time log off
                      RPT-132.11 total average time spent per call
                      RPT-132.12 activity code (multiple)
                      RPT-132.13 dead time
                      RPT-132.14 total number of Debt Accounts
                      RPT-132.15 total time worked (hours: minutes)
                      RPT-132.16 average time for Debt Account
                      RPT-132.17 maximum time for Debt Account
                      RPT-132.18 minimum time for Debt Account
                      RPT-132.19 incoming calls through the ACD
RPT-133     RPT-131   The system shall sort the Collector Activity Report as follows:
                      RPT-133.1 collector ID
                      RPT-133.2 time log on
                      RPT-133.3 State Client name
                      RPT-133.4 total log on time

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             REQ ID


RPT-134     RPT-131   The system shall provide the following Collector Activity Report parameters:
                      RPT-134.1 date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-134.2 collector ID
                      RPT-134.3 collector name
RPT-135     RPT-1     The system shall provide a Retirement Match Report to include retirees wages for
                      Debt Accounts held at CCU.
RPT-136     RPT-135   The system shall provide a standard Retirement Match Report with the following
                      fields:
                      RPT-136.1 Debt Account number
                      RPT-136.2 collector ID
                      RPT-136.3 debtor name
                      RPT-136.4 social security number
                      RPT-136.5 date assigned
                      RPT-136.6 last payment date
                      RPT-136.7 status code
                      RPT-136.8 status code description
                      RPT-136.9 total Debt Account balance
RPT-137     RPT-135   The system shall sort the Retirement Match Report as follows:
                      RPT-137.1 status code
RPT-138     RPT-135   The system shall enable the user to select from the following Retirement Match
                      Report parameters:
                      RPT-138.1 date assigned range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-138.2 last payment date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-138.3 status code(s)
                      RPT-138.4 Debt Account number(s)
RPT-139     RPT-1     The system shall provide a standard Clearing Account Report with the following
                      fields:
                      RPT-139.1 Debt Account number
                      RPT-139.2 payment amount
                      RPT-139.3 debtor name
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   REQ ID                                        Requirement Description                                                                          Comments
             REQ ID


                      RPT-139.4 social security number
                      RPT-139.5 date reconciled
                      RPT-139.6 reconciliation notes
RPT-140     RPT-137   The system shall sort the Clearing Account Report as follows:
                      RPT-140.1 debtor name
RPT-141     RPT-137   The system shall enable the user to select from the following Clearing Account
                      Report parameters:
                      RPT-141.1 date reconciled range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-141.2 date reconciled
                      RPT-141.3 Debt Account number(s)
                      RPT-141.4 debtor name
RPT-142     RPT-1     The system shall provide a Clearing Account Report of clearing Debt Account
                      payments that are applied to Debt Accounts.
RPT-143     RPT-1     The system shall provide a standard TRIP Pre-Certification Report listing the Debt
                      Accounts eligible for TRIP.
RPT-144     RPT-143   The system shall provide a standard TRIP Pre-Certification Report with the
                      following fields:
                      RPT-144.1 Debt Account number
                      RPT-144.2 debtor name
                      RPT-144.3 social security number
                      RPT-144.4 date TRIP letter sent
                      RPT-144.5 Debt Account amount
                      RPT-144.6 Debt Account Status Code
                      RPT-144.7 State Client name
RPT-145     RPT-143   The system shall sort the TRIP Pre-Certification Report as follows:
                      RPT-145.1 debtor name
RPT-146     RPT-143   The system shall enable the user to select from the following TRIP Pre-
                      Certification Report parameters:
                      RPT-146.1 date TRIP letter sent date range <MM/DD/YYYY> to <MM/DD/YYYY>

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   REQ ID                                         Requirement Description                                                                          Comments
             REQ ID


                      RPT-146.2 debtor name
                      RPT-146.3 Debt Account number(s)
                      RPT-146.4 social security number(s)
                      RPT-146.5 State Client name
RPT-147     RPT-143   The system shall generate a printable report of the TRIP Pre-Certification records.

RPT-148     RPT-1     The system shall provide a standard TRIP Certification Report listing the Debt
                      Accounts to be intercepted by the comptroller.
RPT-149     RPT-148   The system shall provide a standard TRIP Certification Report with the following
                      fields:
                      RPT-149.1 Debt Account number
                      RPT-149.2 debtor name
                      RPT-149.3 social security number
                      RPT-149.4 date TRIP letter sent
                      RPT-149.5 Debt Account amount
                      RPT-149.6 Debt Account Status Code
                      RPT-149.7 State Client name
RPT-150     RPT-148   The system shall sort the TRIP Certification Report as follows:
                      RPT-150.1 debtor name
RPT-151     RPT-148   The system shall enable the user to select from the following TRIP Certification
                      Report parameters:
                      RPT-151.1 date TRIP letter sent date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-151.2 debtor name
                      RPT-151.3 Debt Account number(s)
                      RPT-151.4 social security number(s)
                      RPT-151.5 State Client name
RPT-152     RPT-148   The system shall provide a total record count and total Debt Account balance of
                      TRIP eligible Debt Accounts.
RPT-153     RPT-1     The system shall provide a daily report highlighting changes made to the legal
                      form and the user ID associated with those changes for storing and audit
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                      purposes.

RPT-154     RPT-1     The system shall generate Debtor Web Interface activity reports based on user-
                      specified criteria.
RPT-155     RPT-1     The system shall generate IVR Activity Reports based on user-specified criteria.

RPT-156     RPT-1     The system shall provide a standard System Usage Report based on a user-
                      specified time interval.
RPT-157     RPT-156   The system shall provide a standard System Usage Report with the following
                      fields:
                      RPT-157.1 user ID (masked)
                      RPT-157.2 user name
                      RPT-157.3 date/time system accessed
RPT-158     RPT-156   The system shall restrict access to the System Usage Report to authorized
                      Application Administrators .
RPT-159     RPT-156   The system shall allow an authorized user to select from the following System
                      Report parameters:
                      RPT-159.1 system access date range <MM/DD/YYYY> to <MM/DD/YYYY>
                      RPT-159.2 user ID (masked)
                      RPT-159.3 user name
                      RPT-159.4 user account status (active, inactive)
RPT-160     RPT-6     The system shall sort the System Report as follows:
                      RPT-160.1 user ID (masked)
                      RPT-160.2 user name
                      RPT-160.3 date/time system accessed
RPT-161     RPT-1     The system shall provide a standard Inactive User Report of users who have not
                      accessed the system in the user-specified time interval.
RPT-162     RPT-161   The system shall restrict access to the Inactive User Report to authorized
                      Application Administrators.


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   REQ ID                                         Requirement Description                                                                          Comments
             REQ ID


RPT-163     RPT-161   The system shall provide a standard Inactive User Report with the following fields:
                      RPT-163.1 user ID (masked)
                      RPT-163.2 date/time system last accessed
                      RPT-163.3 user account status (active, inactive)
RPT-164     RPT-161   The system shall allow an authorized user to select from the following Inactive
                      User Report parameters:
                      RPT-164.1 system not accessed in <number> days
                      RPT-164.2 user ID (masked)
                      RPT-164.3 user name
                      RPT-164.4 user account status (active, inactive)
RPT-165     RPT-161   The system shall sort the Inactive User Report as follows:
                      RPT-165.1 user ID (masked)
                      RPT-165.2 user name
                      RPT-165.3 date system last accessed
RPT-166     RPT-1     The system shall provide a standard DHR CARES-Specific Report based on user-
                      specified criteria.
RPT-167     RPT-1     The system shall provide an automatically generated report of new State Client
                      debt referrals for a user-specified time interval, sorted by State Client and
                      inclusive of Debt Accounts successfully loaded and those undergoing review. This
                      report shall be accessible to authorized users via a Client Web Interface.
RPT-168     RPT-1     The system shall provide Total Collections/Revenue Percentages by Fiscal Year
                      Report for the last ten years.
RPT-169     RPT-1     The system shall provide a standard Upcoming Case Due Dates Report
                      identifying the upcoming cases and associated due dates.
RPT-170     RPT-169   The system shall provide a standard Upcoming Case Due Dates Report to include
                      the following data elements:
                      RPT-170.1 case type
                      RPT-170.2 case number
                      RPT-170.3 debtor name

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             REQ ID


                      RPT-170.4 Debt Account(s)
                      RPT-170.5 assigned attorney(s)
                      RPT-170.6 upcoming due date
                      RPT-170.7 action required
RPT-171     RPT-1     The system shall generate a daily report listing Debt Accounts with critical dates
                      based on a user-specified time interval.
RPT-172     RPT-1     The system shall generate the Call Distribution report for the ACD activity to
                      include the following fields:
                      RPT-172.1 ACD incoming summary
                      RPT-172.2 ACD incoming trend summary
                      RPT-172.3 abandoned call activity
                      RPT-172.4 all activity summary
                      RPT-172.5 calls waiting summary
                      RPT-172.6 hold time
                      RPT-172.7 time is current status
                      RPT-172.8 time CSR receives a call
                      RPT-172.9 how many calls in queue
                      RPT-172.10 longest hold time
                      RPT-172.11 number of abandoned calls
RPT-173     RPT-1     The system shall generate real-time reporting functionality and historical data with
                      ability to view at least a one year history of though the ACD to include the
                      following fields:
                      RPT-173.1 ACD Incoming Summary
                      RPT-173.2 ACD Incoming Trend Summary
                      RPT-173.3 abandoned Call Activity
                      RPT-173.4 call activity summary
                      RPT-173.5 calls waiting summary
                      RPT-173.6 hold time
                      RPT-173.7 time is current status
                      RPT-173.8 when a CSR receives a call

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   REQ ID                                            Requirement Description                                                                             Comments
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                         RPT-173.9 how many calls in a queue
                         RPT-173.10 longest waiting hold times
                         RPT-173.11 number of calls abandoned



5.6     LETTER REPOSITORY
Currently, the CCU has a set of customized letters used to communicate with debtors on various matters. CCU schedules and
mails letters and notices to debtors to advise them of their current financial status with the CCU. The table below lists the Letter
functional requirements:




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   REQ ID                                            Requirement Description
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                         The system shall maintain version control of form letters (which reside in the letter
LTR-1                    repository) to ensure efficient storing and management of correspondence that is
                         sent to Debtors and State Clients.
                         The system shall allow authorized users to review and approve changes to form
LTR-2          LTR-1
                         letter content.
                         The system shall generate, edit, and delete form letters in a development
LTR-3          LTR-1     environment, as well as send them to production making changes available and
                         visible in the live environment.
                         The system shall use an impact printer to print Debtor notices and payment
LTR-4          LTR-1
                         correspondence, and to print the envelopes in which to send these documents.
LTR-5          LTR-4     The system shall generate correspondence letters with user-specified parameters.
                         The system shall allow form letters to be appended to a legal case when
LTR-6          LTR-1
                         generated within the Legal Measures Section.

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   REQ ID                                       Requirement Description
            REQ ID


                     The system shall set the value in the Payment Plan Reminder Letter reminder
LTR-7       LTR-1
                     status field that will trigger a monthly reminder letter to be sent to the Debtor.
LTR-8       LTR-1    The system shall maintain a last monthly reminder sent date field.
                     The system shall allow an authorized user to batch print selected (or all) for Debt
LTR-9       LTR-1
                     Accounts that have the send monthly reminder letter flagged.
                     The system shall execute a user-specified interval batch job to generate a monthly
LTR-10      LTR-1
                     reminder letter for Debt Accounts with the status code designated as such.
                     The system shall execute a batch job, based on user-specified intervals, to
LTR-11      LTR-1    generate a monthly reminder email for Debt Accounts with the status code
                     designated as such.
                     The automatic letter generation workflow shall include automatic generation of the
LTR-12      LTR-1    initial notification upon referral of Debt Account to CCU, a 30-day late on payment
                     plan notification, and a letter notifying Debtor approved for judgment.
                     The system shall ensure that the letter delivery by email requires preauthorization
LTR-13      LTR-1
                     by the Debtor.
LTR-14      LTR-1    The system shall create a note entry for letters generated for a Debt Account.
                     The system shall allow an authorized user to override the default values populated
LTR-15      LTR-1
                     during letter generation.
                     The system shall provide a First Delinquency Notice as part of the Collections
LTR-16      LTR-1    process notifying Debtors that their Debt Accounts have been transferred from a
                     State Client to the CCU.
                     The system shall provide a First Delinquency Notice with the following data
                     elements:
                     LTR-17.1 debtor name
                     LTR-17.2 debtor address
LTR-17      LTR-1
                     LTR-17.3 Debt Account number
                     LTR-17.4 State Client name
                     LTR-17.5 date letter printed
                     LTR-17.6 total balance due

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            REQ ID


                     LTR-17.7 letter content/body of letter
                     The system shall provide a Final Delinquency Notice as part of the standard debt
LTR-18      LTR-1    referral process notifying Debtors a final time that their Debt Accounts have been
                     transferred from a State Client to the CCU.
                     The system shall flag Final Delinquency Notices to be sent to Debtors 30 days
LTR-19      LTR-18
                     after distribution of the First Delinquency Notice.
                     The system shall provide a Final Delinquency Notice with the following data
                     elements:
                     LTR-20.1 debtor name
                     LTR-20.2 debtor address
LTR-20      LTR-18   LTR-20.3 Debt Account number
                     LTR-20.4 State Client name
                     LTR-20.5 date letter printed
                     LTR-20.6 total balance due
                     LTR-20.7 letter content/body of letter
                     The system shall provide a Payment Plan Agreement Letter as part of the
LTR-21      LTR-1    standard debt referral process notifying Debtors of the payment plan. Debtors
                     must sign and return the Payment Plan Agreement Letter to CCU.
                     The system shall provide a Payment Plan Agreement Letter with the following
                     data elements:
                     LTR-22.1 debtor name
                     LTR-22.2 debtor address
                     LTR-22.3 Debt Account number
                     LTR-22.4 State Client name
LTR-22      LTR-21
                     LTR-22.5 date letter printed
                     LTR-22.6 total balance due
                     LTR-22.7 periodic payment amount
                     LTR-22.8 payment plan frequency
                     LTR-22.9 number of payments
                     LTR-22.10 final payment due
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   REQ ID                                        Requirement Description
            REQ ID


                     LTR-22.11 amount of final payment
                     LTR-22.12 letter content/body of letter
                     The system shall provide a Payment Plan Reminder Letter reminding Debtors to
LTR-23      LTR-1
                     pay prior to the Debt Account payment due date.
                     The system shall provide a Payment Plan Reminder Letter with the following data
                     elements:
                     LTR-24.1 debtor name
                     LTR-24.2 debtor address
                     LTR-24.3 Debt Account number
LTR-24      LTR-23
                     LTR-24.4 State Client name
                     LTR-24.5 date letter printed
                     LTR-24.6 total balance due
                     LTR-24.7 periodic payment amount (payment plan obligation)
                     LTR-24.8 letter content/body of letter
                     The system shall provide a Payment Plan Past Due Letter as part of the standard
LTR-25      LTR-1
                     debt referral process notifying Debtors of a missing payment.
                     The system shall provide a Payment Plan Past Due Letter with the following data
                     elements:
                     LTR-26.1 debtor name
                     LTR-26.2 debtor address
                     LTR-26.3 Debt Account number
LTR-26      LTR-25
                     LTR-26.4 State Client name
                     LTR-26.5 date letter printed
                     LTR-26.6 amount past due
                     LTR-26.7 total payment amount missed
                     LTR-26.8 letter content/body of letter
                     The system shall provide a Payment Plan Breached Letter as part of the standard
LTR-27      LTR-1    debt referral process requesting Debtors payment in full to avoid referral to legal
                     proceedings.


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   REQ ID                                       Requirement Description
            REQ ID


                     The system shall provide a Payment Plan Breached Letter with the following data
                     elements:
                     LTR-28.1 debtor name
                     LTR-28.2 debtor address
                     LTR-28.3 Debt Account number
LTR-28      LTR-27
                     LTR-28.4 State Client name
                     LTR-28.5 date letter printed
                     LTR-28.6 broken payment plan date
                     LTR-28.7 total balance due
                     LTR-28.8 letter content/body of letter
                     The system shall provide a Lawsuit Warning Letter as part of the Collections
LTR-29      LTR-1
                     process advising Debtors to reply within 10 days of receipt of this document.
                     The system shall provide a Lawsuit Warning Letter with the following data
                     elements:
                     LTR-30.1 NSF
                     LTR-30.2 debtor name
                     LTR-30.3 debtor address
LTR-30      LTR-29   LTR-30.4 Debt Account number
                     LTR-30.5 principal amount
                     LTR-30.6 accrued interest amount
                     LTR-30.7 collection fee amount
                     LTR-30.8 total balance due
                     LTR-30.9 letter content/body of letter
                     The system shall provide a Bounced Check Letter as part of the Collections
LTR-31      LTR-1
                     process requesting Debtors replace the initial payment with certified funds.
                     The system shall provide a Bounced Check Letter with the following data
                     elements:
LTR-32      LTR-31   LTR-32.1 NSF
                     LTR-32.2 debtor name
                     LTR-32.3 debtor address
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            REQ ID


                     LTR-32.4 Debt Account number
                     LTR-32.5 total balance due
                     LTR-32.6 letter content/body of letter
                     The system shall provide a Temporary Payment Plan Follow-Up Letter as part of
LTR-33      LTR-1    the Collections process notifying Debtors of receipt of payment and that their
                     temporary payment plan is subject to financial review.
                     The system shall provide a Temporary Payment Plan Follow-Up Letter with the
                     following data elements:
                     LTR-34.1 debtor name
LTR-34      LTR-33   LTR-34.2 debtor address
                     LTR-34.3 Debt Account number
                     LTR-34.4 total balance due
                     LTR-34.5 letter content/body of letter
                     The system shall provide a Warning Notice to Debtor with Wages Letter as part of
LTR-35      LTR-1    the Collections process requesting Debtors to pay in full or initiate a payment plan
                     to prevent legal action.
                     The system shall provide a Warning Notice to Debtor with Wages Letter with the
                     following data elements:
                     LTR-36.1 debtor name
LTR-36      LTR-35   LTR-36.2 debtor address
                     LTR-36.3 Debt Account number
                     LTR-36.4 total balance due
                     LTR-36.5 letter content/body of letter
                     The system shall provide a Receipt For Recent Payment and Balance Due Letter
LTR-37      LTR-1    as part of the Collections process notifying Debtors receipt of payment and the
                     balance remaining on the debt.
                     The system shall provide a Receipt For Recent Payment and Balance Due Letter
                     with the following data elements:
LTR-38      LTR-37
                     LTR-38.1 debtor name
                     LTR-38.2 debtor address
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   REQ ID                                         Requirement Description
            REQ ID


                     LTR-38.3 Debt Account number
                     LTR-38.4 last payment received
                     LTR-38.5 total balance due
                     LTR-38.6 letter content/body of letter
                     The system shall provide a Judgment Account Small Balance Letter as part of the
LTR-39      LTR-1    Collections process advising Debtors to respond within five days in order to close
                     the Debt Account.
                     The system shall provide a Judgment Account Small Balance Letter with the
                     following data elements:
                     LTR-40.1 debtor name
LTR-40      LTR-39   LTR-40.2 debtor address
                     LTR-40.3 Debt Account number
                     LTR-40.4 judgment balance
                     LTR-40.5 letter content/body of letter
                     The system shall provide a Non-Judgment Account Small Balance Letter as part
LTR-41      LTR-1    of the Collections process advising Debtors to respond within five days in order to
                     close the Debt Account.
                     The system shall provide a Non-Judgment Account Small Balance Letter with the
                     following data elements:
                     LTR-42.1 debtor name
LTR-42      LTR-41   LTR-42.2 debtor address
                     LTR-42.3 Debt Account number
                     LTR-42.4 total balance due
                     LTR-42.5 letter content/body of letter
                     The system shall provide a Paid In Full Letter as part of the Collections process
LTR-43      LTR-1
                     notifying Debtors that their Debt Account is paid in full and the balance is satisfied.
                     The system shall provide a Paid In Full Letter with the following data elements:
                     LTR-44.1 debtor name
LTR-44      LTR-43
                     LTR-44.2 debtor address
                     LTR-44.3 Debt Account number
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                     LTR-44.4 total balance due
                     LTR-44.5 letter content/body of letter
                     The system shall provide an Overpayment Letter as part of the Collections
LTR-45      LTR-1
                     process notifying Debtors that CCU is processing their refund.
                     The system shall provide an Overpayment Letter with the following data elements:
                     LTR-46.1 debtor name
                     LTR-46.2 debtor address
LTR-46      LTR-45
                     LTR-46.3 Debt Account number
                     LTR-46.4 overpayment amount
                     LTR-46.5 letter content/body of letter
                     The system shall provide a MVA Missed Payment Letter (also known as Broken
LTR-47      LTR-1    Payment Plan Letter) as part of the Collections process notifying Debtors of a
                     missing payment on a payment plan.
                     The system shall provide a MVA Missed Payment Letter (also known as Broken
                     Payment Plan Letter) with the following data elements:
                     LTR-48.1 debtor name
                     LTR-48.2 debtor address
LTR-48      LTR-47   LTR-48.3 Debt Account number
                     LTR-48.4 debt type (MVA insurance lapse default)
                     LTR-48.5 payment plan amount
                     LTR-48.6 payment plan due date
                     LTR-48.7 letter content/body of letter
                     The system shall provide a MVA Missed Payment Default Letter as part of the
LTR-49      LTR-1
                     Collections process notifying Debtors of a missing payment.
                     The system shall provide a MVA Missed Payment Default Letter with the following
                     data elements:
                     LTR-50.1 debtor name
LTR-50      LTR-49
                     LTR-50.2 debtor address
                     LTR-50.3 Debt Account number
                     LTR-50.4 debt type (MVA insurance lapse default)
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                     LTR-50.5 total balance amount
                     LTR-50.6 letter content/body of letter
                     The system shall provide a MVA Bankruptcy Filing Does Not Discharge Letter as
LTR-51      LTR-1    part of the Collections process notifying Debtors that a debt is not discharged as
                     part of their bankruptcy.
                     The system shall provide a MVA Bankruptcy Filing Does Not Discharge Letter with
                     the following data elements:
                     LTR-52.1 debtor name
                     LTR-52.2 debtor address
LTR-52      LTR-51
                     LTR-52.3 Debt Account number
                     LTR-52.4 debt type (MVA insurance lapse default)
                     LTR-52.5 total balance amount
                     LTR-52.6 letter content/body of letter
                     The system shall provide a MVA Debt Cancelled Letter as part of the Collections
LTR-53      LTR-1
                     process notifying Debtors that their Debt Account was cancelled by MVA.
                     The system shall provide a MVA Debt Cancelled Letter with the following data
                     elements:
                     LTR-54.1 debtor name
LTR-54      LTR-53
                     LTR-54.2 debtor address
                     LTR-54.3 Debt Account number
                     LTR-54.4 letter content/body of letter
                     The system shall provide a Verify Address Through Employer Letter requesting
LTR-55      LTR-1
                     verification of Debtor’s address from the Debtor’s current or previous employer.
                     The system shall provide a Verify Address Through Employer Letter with the
                     following data elements:
LTR-56      LTR-55   LTR-56.1 debtor name
                     LTR-56.2 debtor address
                     LTR-56.3 letter content/body of letter
LTR-57      LTR-1    The system shall provide a Verify Employment Letter as part of the Collections

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            REQ ID


                     process requesting verification of Debtor’s employment from the Debtor’s current
                     employer.
                     The system shall provide a Verify Employment Letter with the following data
                     elements:
                     LTR-58.1 debtor name
LTR-58      LTR-57
                     LTR-58.2 debtor address
                     LTR-58.3 debtor DOB
                     LTR-58.4 letter content/body of letter
                     The system shall provide a Post Office Address Verification Letter as part of the
LTR-59      LTR-1    Collections process requesting verification of Debtor’s address from the United
                     States Postal Service (USPS).
                     The system shall provide a Post Office Address Verification Letter with the
                     following data elements:
                     LTR-60.1 debtor name
LTR-60      LTR-59
                     LTR-60.2 last known debtor address
                     LTR-60.3 debtor DOB
                     LTR-60.4 letter content/body of letter
                     The system shall provide a Military Locator Inquiry Letter as part of the Collections
LTR-61      LTR-1    process requesting Debtor’s address and rank from the individual military service
                     (Army, Air Force, Navy, Marines).
                     The system shall provide a Military Locator Inquiry Letter with the following data
                     elements:
LTR-62      LTR-61   LTR-62.1 debtor name
                     LTR-62.2 debtor DOB
                     LTR-62.3 letter content/body of letter
                     The system shall provide a TRIP Payment Received Letter as part of the TRIP
LTR-63      LTR-1    process notifying Debtors that the CCU intercepted their Maryland State income
                     tax refund and applied it to a Debt Account.
LTR-64      LTR-63   The system shall provide a TRIP Payment Received Letter with the following data

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                     elements:
                     LTR-64.1 debtor name
                     LTR-64.2 debtor address
                     LTR-64.3 Debt Account number
                     LTR-64.4 total balance amount
                     LTR-64.5 letter content/body of letter
                     The system shall provide a TRIP Decertification Letter as part of the TRIP process
LTR-65      LTR-1    notifying Debtors that the CCU will not intercept their Maryland State income tax
                     refund.
                     The system shall provide a TRIP Decertification Letter with the following data
                     elements:
                     LTR-66.1 debtor name
LTR-66      LTR-65
                     LTR-66.2 debtor address
                     LTR-66.3 Debt Account number
                     LTR-66.4 letter content/body of letter
                     The system shall provide a Student Loan First Delinquency Notice as part of the
LTR-67      LTR-1    Collections process notifying Debtors that their student loan is in default and
                     payment in full is required.
                     The system shall provide a Student Loan First Delinquency Notice with the
                     following data elements:
                     LTR-68.1 debtor name
                     LTR-68.2 debtor address
LTR-68      LTR-67   LTR-68.3 Debt Account number
                     LTR-68.4 State Client name
                     LTR-68.5 date letter printed
                     LTR-68.6 total balance due
                     LTR-68.7 letter content/body of letter
                     The system shall provide a Student Loan Final Delinquency Notice as part of the
LTR-69      LTR-1    Collections process requesting Debtor’s payment in full in order to avoid legal
                     action.
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                     The system shall flag the Student Loan Final Delinquency Notices to be sent to
LTR-70      LTR-69
                     Debtors 30 days after distribution of the Student Loan First Delinquency Notice.
                     The system shall provide a Student Loan Final Delinquency Notice with the
                     following data elements:
                     LTR-71.1 debtor name
                     LTR-71.2 debtor address
LTR-71      LTR-69   LTR-71.3 Debt Account number
                     LTR-71.4 State Client name
                     LTR-71.5 date letter printed
                     LTR-71.6 total balance due
                     LTR-71.7 letter content/body of letter
                     The system shall provide a Student Loan Payment Plan Agreement Letter as part
LTR-72      LTR-1    of the Collections process notifying Debtors of the payment plan. Debtors must
                     sign and return the Student Loan Payment Plan Agreement Letter to CCU.
                     The system shall provide a Student Loan Payment Plan Agreement Letter with the
                     following data elements:
                     LTR-73.1 debtor name
                     LTR-73.2 debtor address
                     LTR-73.3 Debt Account number
                     LTR-73.4 State Client name
                     LTR-73.5 date letter printed
LTR-73      LTR-72
                     LTR-73.6 total balance due
                     LTR-73.7 periodic payment amount
                     LTR-73.8 payment plan frequency
                     LTR-73.9 number of payments
                     LTR-73.10 final payment due
                     LTR-73.11 amount of final payment
                     LTR-73.12 letter content/body of letter
                     The system shall provide a Student Loan Temporary Payment Plan Agreement
LTR-74      LTR-1
                     Letter as part of the Collections process notifying Debtors of the temporary
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                     payment plan. Debtors must sign and return the Temporary Payment Plan
                     Agreement Letter to CCU.
                     The system shall provide a Student Loan Temporary Payment Plan Agreement
                     Letter with the following data elements:
                     LTR-75.1 debtor name
                     LTR-75.2 debtor address
                     LTR-75.3 Debt Account number
                     LTR-75.4 State Client name
                     LTR-75.5 date letter printed
LTR-75      LTR-74
                     LTR-75.6 total balance due
                     LTR-75.7 periodic payment amount
                     LTR-75.8 payment plan frequency
                     LTR-75.9 number of payments
                     LTR-75.10 final payment due
                     LTR-75.11 amount of final payment
                     LTR-75.12 letter content
                     The system shall provide a Student Loan Payment Plan Reminder Letter as part
LTR-76      LTR-1    of the Collections process reminding Debtors to pay prior to the Debt Account
                     payment due date.
                     The system shall provide a Student Loan Payment Plan Reminder Letter with the
                     following data elements:
                     LTR-77.1 debtor name
                     LTR-77.2 debtor address
                     LTR-77.3 Debt Account number
LTR-77      LTR-76
                     LTR-77.4 State Client name
                     LTR-77.5 date letter printed
                     LTR-77.6 total balance due
                     LTR-77.7 periodic payment amount (payment plan obligation)
                     LTR-77.8 letter content/body of letter
LTR-78      LTR-1    The system shall provide a Student Loan Payment Plan Past Due Letter as part of
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                     the Collections process notifying the Debtor of a missing payment.
                     The system shall provide a Student Loan Payment Plan Past Due Letter with the
                     following data elements:
                     LTR-79.1 debtor name
                     LTR-79.2 debtor address
                     LTR-79.3 Debt Account number
LTR-79      LTR-78
                     LTR-79.4 State Client name
                     LTR-79.5 date letter printed
                     LTR-79.6 amount past due
                     LTR-79.7 total payment amount missed
                     LTR-79.8 letter content/body of letter
                     The system shall provide a Payment History Letter as part of the Collections
LTR-80      LTR-1
                     process displaying to Debtors the history of payments made on a Debt Account.
                     The system shall provide a Payment History Letter with the following data
                     elements:
                     LTR-81.1 debtor name
                     LTR-81.2 debtor address
                     LTR-81.3 Debt Account number
LTR-81      LTR-80
                     LTR-81.4 State Client name
                     LTR-81.5 date letter printed
                     LTR-81.6 amount past due
                     LTR-81.7 total payment amount missed
                     LTR-81.8 letter content/body of letter
                     The system shall provide a Student Loan Payment History Letter as part of the
LTR-82      LTR-1    Collections process displaying to Debtors the history of payments made on a Debt
                     Account.
                     The system shall provide a Student Loan Payment History Letter with the
                     following data elements:
LTR-83      LTR-82
                     LTR-83.1 debtor name
                     LTR-83.2 debtor address
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                     LTR-83.3 date of payments
                     LTR-83.4 net payment
                     LTR-83.5 net NSF
                     LTR-83.6 net adjustment
                     LTR-83.7 total payment
                     LTR-83.8 sum of total payments
                     LTR-83.9 letter content/body of letter
                     The system shall provide a Student Loan Lawsuit Warning Letter as part of the
LTR-84      LTR-1    Collections process advising Debtors to reply within 10 days of receipt of this
                     document or CCU will initiate a possible lawsuit.
                     The system shall provide a Student Loan Lawsuit Warning Letter with the
                     following data elements:
                     LTR-85.1 debtor name
                     LTR-85.2 debtor address
                     LTR-85.3 State Client name
LTR-85      LTR-84
                     LTR-85.4 total balance amount
                     LTR-85.5 principal amount
                     LTR-85.6 accrued interest amount
                     LTR-85.7 collection fee amount
                     LTR-85.8 letter content/body of letter
                     The system shall provide a Student Loan Paid in Full Letter as part of the
LTR-86      LTR-1    Collections process notifying Debtors that their Debt Account is paid in full and the
                     balance is satisfied.
                     The system shall flag the Student Load Paid in Full Letter to be sent to the Debtor
LTR-87      LTR-86
                     when the Student Loan Debt Account is paid in full.
                     The system shall provide a Student Loan Paid In Full Letter with the following data
                     elements:
LTR-88      LTR-87   LTR-88.1 debtor name
                     LTR-88.2 debtor address
                     LTR-88.3 State Client name
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                     LTR-88.4 letter content/body of letter
                     The system shall provide a Student Loan Account Return to Federal Government
LTR-89      LTR-1    Letter as part of the Collections process notifying Debtors that their Debt Account
                     is being returned to the Federal Government.
                     The system shall provide a Student Loan Account Return to Federal Government
                     Letter with the following data elements:
                     LTR-90.1 debtor name
LTR-90      LTR-89
                     LTR-90.2 debtor address
                     LTR-90.3 State Client name
                     LTR-90.4 letter content/body of letter
                     The system shall provide a Student Loan Account Itemization Letter as part of the
LTR-91      LTR-1
                     Collections process notifying Debtors of activity on their Debt Account.
                     The system shall provide a Student Loan Account Itemization Letter with the
                     following data elements:
                     LTR-92.1 debtor name
                     LTR-92.2 debtor address
                     LTR-92.3 State Client name
                     LTR-92.4 Debt Account number
                     LTR-92.5 date assigned to CCU
                     LTR-92.6 school attended
                     LTR-92.7 original amount of loan
LTR-92      LTR-91
                     LTR-92.8 date of transactions
                     LTR-92.9 amount of payment
                     LTR-92.10 collection fee
                     LTR-92.11 late charge
                     LTR-92.12 principal amount
                     LTR-92.13 total balance
                     LTR-92.14 letter content/body of letter
                     LTR-92.15 interest amount
                     LTR-92.16 one year interest
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                     LTR-92.17 one month interest
                     LTR-92.18 10-month interest
                     The system shall provide a Request to the Division of Reimbursements (DHMH)
LTR-93      LTR-1    Letter as part of the Collections process requesting an itemization of a Debt
                     Account from the Division of Reimbursements in the Accounting section.
                     The system shall provide a Request to the Division of Reimbursements (DHMH)
                     Letter with the following data elements:
                     LTR-94.1 debtor name
LTR-94      LTR-93
                     LTR-94.2 Debt Account number
                     LTR-94.3 State Client number
                     LTR-94.4 letter content/body of letter
                     The system shall provide a State Employee Offset Warning Letter as part of the
LTR-95      LTR-1    Collections process notifying the State employee (Debtor) that CCU will intercept
                     their wages and apply it to their debt.
                     The system shall provide a State Employee Offset Warning Letter with the
                     following data elements:
                     LTR-96.1 debtor name
                     LTR-96.2 debtor address
LTR-96      LTR-95
                     LTR-96.3 State Client name
                     LTR-96.4 Debt Account number
                     LTR-96.5 amount of debt
                     LTR-96.6 letter content/body of letter
                     The system shall provide a Business Offset Warning Letter as part of the
LTR-97      LTR-1    Collections process notifying the business entity (Debtor) that CCU will intercept
                     any payments due to the Debtor and apply it to their debt.
                     The system shall provide a Business Offset Warning Letter with the following data
                     elements:
LTR-98      LTR-97   LTR-98.1 debtor name
                     LTR-98.2 debtor address
                     LTR-98.3 State Client name
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                      LTR-98.4 Debt Account number
                      LTR-98.5 amount of debt
                      LTR-98.6 employer identification number
                      LTR-98.7 letter content/body of letter
                      The system shall provide a Company Out of Business Letter as part of the
LTR-99      LTR-1     Collections process requesting information from the company regarding going out
                      of business.
                      The system shall provide a Company Out of Business Letter with the following
                      data elements:
                      LTR-100.1 debtor name
LTR-100     LTR-99    LTR-100.2 debtor address
                      LTR-100.3 Debt Account number
                      LTR-100.4 amount of debt
                      LTR-100.5 letter content/body of letter
                      The system shall provide a TOP Payment Received Letter as part of the
LTR-101     LTR-1     Collections process notifying Debtors of a payment that was intercepted
                      voluntarily or involuntarily.
                      The system shall provide a TOP Payment Received Letter with the following data
                      elements:
                      LTR-102.1 debtor name
LTR-102     LTR-101   LTR-102.2 debtor address
                      LTR-102.3 Debt Account number
                      LTR-102.4 total balance amount
                      LTR-102.5 letter content/body of letter
                      The system shall provide a Legal Measures Wage Attachment Employment
LTR-103     LTR-1     Verification Letter as part of the Legal Measures process requesting employment
                      verification for a wage attachment from the Debtor’s employer.
                      The system shall provide Legal Measures Wage Attachment Employment
LTR-104     LTR-103   Verification Letter with the following data elements:
                      LTR-104.1 debtor name
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                      LTR-104.2 debtor address
                      LTR-104.3 Debt Account number
                      LTR-104.4 letter content/body of letter
                      The system shall provide a Legal Measures Judgment Obtained Letter as part of
                      the Legal Measures process notifying Debtors that CCU obtained a judgment
LTR-105     LTR-1
                      against them, and the Debtor must contact CCU to arrange to pay the judgment
                      amount.
                      The system shall provide Legal Measures Judgment Obtained Letter with the
                      following data elements:
                      LTR-106.1 debtor name
                      LTR-106.2 debtor address
LTR-106     LTR-105
                      LTR-106.3 Debt Account number
                      LTR-106.4 judgment date
                      LTR-106.5 judgment amount
                      LTR-106.6 letter content/body of letter
                      The system shall provide a Legal Measures Payment Agreement on Judgment
LTR-107     LTR-1     Account Letter as part of the Legal Measures process notifying Debtors of the
                      judgment payment agreement.
                      The system shall provide Legal Measures Payment Agreement on Judgment
                      Account Letter with the following data elements:
                      LTR-108.1 debtor name
                      LTR-108.2 debtor address
LTR-108     LTR-107   LTR-108.3 Debt Account number
                      LTR-108.4 judgment date
                      LTR-108.5 judgment amount
                      LTR-108.6 judgment payment plan amount
                      LTR-108.7 letter content/body of letter
                      The system shall provide a Legal Measures Missed Payment on Judgment
LTR-109     LTR-1     Payment Agreement Letter as part of the Legal Measures process advising
                      Debtors of a missing payment from the judgment payment agreement, and to
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                      remit a payment immediately to avoid further legal action.
                      The system shall provide a Legal Measures Missed Payment on Judgment
                      Payment Plan Agreement Letter with the following data elements:
                      LTR-110.1 debtor name
LTR-110     LTR-109   LTR-110.2 debtor address
                      LTR-110.3 Debt Account number
                      LTR-110.4 judgment payment plan amount
                      LTR-110.5 letter content/body of letter
                      The system shall provide a Legal Measures Final Warning Before Garnishment
                      Letter as part of the Legal Measures process notifying Debtors a final time that
LTR-111     LTR-1     CCU obtained a judgment against them, and the Debtor must contact CCU within
                      five days to arrange to pay the judgment amount or CCU will garnish the Debtor’s
                      wages.
                      The system shall provide Legal Measures Final Warning Before Garnishment
                      Letter with the following data elements:
                      LTR-112.1 debtor name
LTR-112     LTR-111
                      LTR-112.2 debtor address
                      LTR-112.3 Debt Account number
                      LTR-112.4 letter content/body of letter
                      The system shall provide a Legal Measures Receipt For Recent Payment Letter
LTR-113     LTR-1     as part of the Legal Measures process notifying Debtors of receipt of payment and
                      the balance remaining on the debt.
                      The system shall provide a Legal Measures Receipt For Recent Payment Letter
                      with the following data elements:
                      LTR-114.1 debtor name
                      LTR-114.2 debtor address
LTR-114     LTR-113
                      LTR-114.3 Debt Account number
                      LTR-114.4 last payment received
                      LTR-114.5 total balance due
                      LTR-114.6 letter content/body of letter
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   REQ ID                                        Requirement Description
            REQ ID


                      The system shall provide a Legal Measures DHMH Defendant Was Recipient of
LTR-115     LTR-1     Services Letter as part of the Legal Measures process advising defendants that
                      they received DHMH services from the State and are required to pay for services.
                      The system shall provide a Legal Measures DHMH Defendant Was Recipient of
                      Services Letter with the following data elements:
                      LTR-116.1 debtor name
                      LTR-116.2 State Client name
LTR-116     LTR-115
                      LTR-116.3 total balance due
                      LTR-116.4 collection fee (including attorney and court cost)
                      LTR-116.5 principal amount owed
                      LTR-116.6 district court name
                      The system shall provide a Legal Measures DHMH Defendant Was Responsible
LTR-117     LTR-1     Party Letter as part of the Legal Measures process advising defendants to pay for
                      DHMH health services received from the State.
                      The system shall provide a Legal Measures DHMH Defendant Was Responsible
                      Party Letter with the following data elements:
                      LTR-118.1 debtor name
                      LTR-118.2 State Client name
LTR-118     LTR-117
                      LTR-118.3 total balance due
                      LTR-118.4 collection fee (including attorney and court cost)
                      LTR-118.5 principal amount owed
                      LTR-118.6 district court name
                      The system shall provide a Legal Measures DHMH Responsible Relative Liable
                      Letter as part of the Legal Measures process advising defendants that they are
LTR-119     LTR-1
                      the responsible relative for a patient that received DHMH health services from the
                      State; and the relative is responsible for the patient’s debt.
                      The system shall provide a Legal Measures DHMH Responsible Relative Liable
                      Letter with the following data elements:
LTR-120     LTR-119
                      LTR-120.1 debtor name
                      LTR-120.2 State Client name
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                      LTR-120.3 total balance due
                      LTR-120.4 collection fee (including attorney and court cost)
                      LTR-120.5 principal amount owed
                      LTR-120.6 district court name
                      The system shall provide a Legal Measures DHMH Overpayment to Provider
                      Letter as part of the Legal Measures process advising defendants that an
LTR-121     LTR-1
                      overpayment was made to CCU for DHMH health services, and CCU is
                      processing a refund for the defendants.
                      The system shall provide a Legal Measures DHMH Overpayment to Provider
                      Letter with the following data elements:
                      LTR-122.1 debtor name
                      LTR-122.2 State Client name
LTR-122     LTR-121
                      LTR-122.3 total balance due
                      LTR-122.4 collection fee (including attorney and court cost)
                      LTR-122.5 principal amount owed
                      LTR-122.6 district court name
                      The system shall provide a Legal Measures Department of the Environment Legal
LTR-123     LTR-1     Letter as part of the Legal Measures process advising Debtors to pay debts owed
                      to the Department of Environment for legal services provided.
                      The system shall provide a Legal Measures Department of the Environment Legal
                      Letter with the following data elements:
                      LTR-124.1 debtor name
                      LTR-124.2 State Client name
LTR-124     LTR-123
                      LTR-124.3 total balance due
                      LTR-124.4 collection fee (including attorney and court cost)
                      LTR-124.5 principal amount owed
                      LTR-124.6 district court name
                      The system shall provide a Legal Measures Maryland Environment Service Legal
LTR-125     LTR-1     Letter as part of the Legal Measures process advising Debtors to pay debts owed
                      to the Department of Environment Service for legal services provided.
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            REQ ID


                      The system shall provide a Legal Measures Maryland Environment Service Legal
                      Letter with the following data elements:
                      LTR-126.1 debtor name
                      LTR-126.2 State Client name
LTR-126     LTR-125
                      LTR-126.3 total balance due
                      LTR-126.4 collection fee (including attorney and court cost)
                      LTR-126.5 principal amount owed
                      LTR-126.6 district court name
                      The system shall provide a Legal Measures Maryland Department of Natural
                      Resources Legal Letter as part of the Legal Measures process advising Debtors
LTR-127     LTR-1
                      to pay debts owed to the Department of Natural Resources for legal services
                      provided.
                      The system shall provide a Legal Measures Maryland Department of Natural
                      Resources Legal Letter with the following data elements:
                      LTR-128.1 debtor name
                      LTR-128.2 State Client name
LTR-128     LTR-127
                      LTR-128.3 total balance due
                      LTR-128.4 collection fee (including attorney and court cost)
                      LTR-128.5 principal amount owed
                      LTR-128.6 district court name
                      The system shall provide a Legal Measures Department of Labor, Licensing, and
LTR-129     LTR-1     Regulation (DLLR) Legal Letter as part of the Legal Measures process advising
                      Debtors to pay debts owed to the DLLR for services provided.
                      The system shall provide a Legal Measures DLLR Legal Letter with the following
                      data elements:
                      LTR-130.1 debtor name
LTR-130     LTR-129   LTR-130.2 State Client name
                      LTR-130.3 total balance due
                      LTR-130.4 collection fee (including attorney and court cost)
                      LTR-130.5 accrued interest amount
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                      LTR-130.6 accrued interest date
                      LTR-130.7 principal amount owed
                      LTR-130.8 district court name
                      The system shall provide a Legal Measures Department of Natural Resources -
LTR-131     LTR-1     Lease Letter as part of the Legal Measures process advising Debtors to pay debts
                      owed to the Department of Natural Resources for a lease
                      The system shall provide a Legal Measures Department of Natural Resources -
                      Lease Letter with the following data elements:
                      LTR-132.1 debtor name
                      LTR-132.2 State Client name
LTR-132     LTR-131
                      LTR-132.3 total balance due
                      LTR-132.4 collection fee (including attorney and court cost)
                      LTR-132.5 principal amount owed
                      LTR-132.6 district court name
                      The system shall provide a Legal Measures Parole and Probation Letter as part of
LTR-133     LTR-1     the Legal Measures process advising Debtors to pay debts owed to the Maryland
                      Division of Parole and Probation.
                      The system shall provide a Legal Measures Parole and Probation Letter with the
                      following data elements:
                      LTR-134.1 debtor name
                      LTR-134.2 State Client name
LTR-134     LTR-133
                      LTR-134.3 total balance due
                      LTR-134.4 collection fee (including attorney and court cost)
                      LTR-134.5 principal amount owed
                      LTR-134.6 district court name
                      The system shall provide a Legal Measures Disability Assistance and Loan
LTR-135     LTR-1     Program (DALP) Letter as part of the Legal Measures process advising Debtors to
                      pay debts owed to the Department of Social Services - DLAP.
                      The system shall provide a Legal Measures DALP Letter with the following data
LTR-136     LTR-135
                      elements:
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                      LTR-136.1 debtor name
                      LTR-136.2 State Client name
                      LTR-136.3 total balance due
                      LTR-136.4 collection fee (including attorney and court cost)
                      LTR-136.5 principal amount owed
                      LTR-136.6 district court name
                      The system shall provide a Legal Measures Department of Social Services Letter
LTR-137     LTR-1     as part of the Legal Measures process advising Debtors to pay debts owed to the
                      Department of Social Services for social services provided.
                      The system shall provide a Legal Measures Department of Social Services Letter
                      with the following data elements:
                      LTR-138.1 debtor name
LTR-138     LTR-137   LTR-138.2 State Client name
                      LTR-138.3 principal amount owed
                      LTR-138.4 total balance due
                      LTR-138.5 district court name
                      The system shall provide a Legal Measures Department of Social Services - No
LTR-139     LTR-1     Application Available Letter as part of the Legal Measures process advising
                      Debtors to pay debts owed to the Department of Social Services.
                      The system shall provide a Legal Measures Department of Social Services - No
                      Application Available Letter with the following data elements:
                      LTR-140.1 debtor name
                      LTR-140.2 State Client name
LTR-140     LTR-139
                      LTR-140.3 total balance due
                      LTR-140.4 collection fee (including attorney and court cost)
                      LTR-140.5 principal amount owed
                      LTR-140.6 district court name
                      The system shall provide a Legal Measures Department of Social Services -
LTR-141     LTR-1     Purchase of Care Letter as part of the Legal Measures process advising Debtors
                      to pay debts owed to the Department of Social Services for child care services
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                      provided.
                      The system shall provide a Legal Measures Department of Social Services -
                      Purchase of Care Letter with the following data elements:
                      LTR-142.1 debtor name
                      LTR-142.2 State Client name
LTR-142     LTR-141
                      LTR-142.3 total balance due
                      LTR-142.4 collection fee (including attorney and court cost)
                      LTR-142.5 principal amount owed
                      LTR-142.6 district court name
                      The system shall provide a Legal Measures Department of Social Services -
                      Medical Assistance Letter as part of the Legal Measures process advising Debtors
LTR-143     LTR-1
                      to pay debts owed to the State of Maryland Department of Social Services for
                      Medicaid services provided.
                      The system shall provide a Legal Measures Department of Social Services -
                      Medical Assistance Letter with the following data elements:
                      LTR-144.1 debtor name
                      LTR-144.2 State Client name
LTR-144     LTR-143
                      LTR-144.3 total balance due
                      LTR-144.4 collection fee (including attorney and court cost)
                      LTR-144.5 principal amount owed
                      LTR-144.6 district court name
                      The system shall provide a Legal Measures Foster Care Letter as part of the
LTR-145     LTR-1
                      Legal Measures process advising Debtors to pay Maryland Foster Care Program.
                      The system shall provide a Legal Measures Foster Care Letter with the following
                      data elements:
                      LTR-146.1 debtor name
LTR-146     LTR-145   LTR-146.2 State Client name
                      LTR-146.3 total balance due
                      LTR-146.4 collection fee (including attorney and court cost)
                      LTR-146.5 principal amount owed
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                      LTR-146.6 district court name
                      The system shall provide a Legal Measures Home Improvement - Fine Letter as
LTR-147     LTR-1     part of the Legal Measures process advising defendants to pay the fines
                      associated with the Home Improvement Commission (MHIC).
                      The system shall provide a Legal Measures Home Improvement - Fine Letter with
                      the following data elements:
                      LTR-148.1 debtor name
                      LTR-148.2 State Client name
LTR-148     LTR-147
                      LTR-148.3 total balance due
                      LTR-148.4 collection fee (including attorney and court cost)
                      LTR-148.5 principal amount owed
                      LTR-148.6 district court name
                      The system shall provide a Legal Measures Home Improvement - Fund Payout
LTR-149     LTR-1     Letter as part of the Legal Measures process advising defendants to pay
                      claimants from the HIC guaranty fund.
                      The system shall provide a Legal Measures Home Improvement - Fund Payout
                      Letter with the following data elements:
                      LTR-150.1 debtor name
                      LTR-150.2 State Client name
LTR-150     LTR-149
                      LTR-150.3 total balance due
                      LTR-150.4 collection fee (including attorney and court cost)
                      LTR-150.5 principal amount owed
                      LTR-150.6 district court name
                      The system shall provide a Legal Measures Insurance Workers' Compensation
                      Insurance (IWIF) Letter as part of the Legal Measures process advising
LTR-151     LTR-1
                      defendants to pay insurance premiums following termination of worker’s
                      compensation insurance.
                      The system shall provide a Legal Measures IWIF Letter with the following data
LTR-152     LTR-151   elements:
                      LTR-152.1 debtor name
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                      LTR-152.2 State Client name
                      LTR-152.3 total balance due
                      LTR-152.4 collection fee (including attorney and court cost)
                      LTR-152.5 principal amount owed
                      LTR-152.6 district court name
                      The system shall provide a Legal Measures Judiciary -Baltimore County Circuit
LTR-153     LTR-1     Court Letter as part of the Legal Measures process advising Debtors to pay debts
                      to Baltimore County Circuit Court for services provided.
                      The system shall provide a Legal Measures Judiciary - Baltimore County Circuit
                      Court Letter with the following data elements:
                      LTR-154.1 debtor name
                      LTR-154.2 State Client name
LTR-154     LTR-153
                      LTR-154.3 total balance due
                      LTR-154.4 collection fee (including attorney and court cost)
                      LTR-154.5 principal amount owed
                      LTR-154.6 district court name
                      The system shall provide a Legal Measures Lease Letter as part of the Legal
LTR-155     LTR-1     Measures process advising Debtors to pay the State of Maryland CCU for debts
                      owed on a lease.
                      The system shall provide a Legal Measures Lease Letter with the following data
                      elements:
                      LTR-156.1 debtor name
                      LTR-156.2 State Client name
LTR-156     LTR-155
                      LTR-156.3 total balance due
                      LTR-156.4 collection fee (including attorney and court cost)
                      LTR-156.5 principal amount owed
                      LTR-156.6 district court name
                      The system shall provide a Legal Measures Local Health Patient Letter as part of
LTR-157     LTR-1     the Legal Measures process advising Debtors to pay debts to a Local Health
                      Facility for services provided.
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                      The system shall provide a Legal Measures Local Health Patient Letter with the
                      following data elements:
                      LTR-158.1 debtor name
                      LTR-158.2 State Client name
LTR-158     LTR-157
                      LTR-158.3 total balance due
                      LTR-158.4 collection fee (including attorney and court cost)
                      LTR-158.5 principal amount owed
                      LTR-158.6 district court name
                      The system shall provide a Legal Measures Local Health - Responsible Relative
                      Letter as part of the Legal Measures process advising a Debtor that they are the
LTR-159     LTR-1
                      patient’s responsible relative and to pay debts to a Local Health Facility for
                      services provided.
                      The system shall provide a Legal Measures Local Health - Responsible Relative
                      Letter with the following data elements:
                      LTR-160.1 debtor name
                      LTR-160.2 State Client name
LTR-160     LTR-159
                      LTR-160.3 total balance due
                      LTR-160.4 collection fee (including attorney and court cost)
                      LTR-160.5 principal amount owed
                      LTR-160.6 district court name
                      The system shall provide a Legal Measures Medicaid Reimbursements Letter as
                      part of the Legal Measures process notifying Debtors of an overpayment to the
LTR-161     LTR-1
                      State of Maryland Medicaid Program and that CCU is processing a
                      reimbursement.
                      The system shall provide a Legal Measures Medicaid Reimbursements Letter with
                      the following data elements:
                      LTR-162.1 debtor name
LTR-162     LTR-161
                      LTR-162.2 State Client name
                      LTR-162.3 total balance due
                      LTR-162.4 collection fee (including attorney and court cost)
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                      LTR-162.5 principal amount owed
                      LTR-162.6 district court name
                      The system shall provide a Legal Measures Medical Assistance (Medicaid) Letter
LTR-163     LTR-1     as part of the Legal Measures process advising Debtors to pay debts owed to the
                      State of Maryland Medicaid Program.
                      The system shall provide a Legal Measures Medical Assistance (Medicaid) Letter
                      with the following data elements:
                      LTR-164.1 debtor name
                      LTR-164.2 State Client name
LTR-164     LTR-163
                      LTR-164.3 total balance due
                      LTR-164.4 collection fee (including attorney and court cost)
                      LTR-164.5 principal amount owed
                      LTR-164.6 district court name
                      The system shall provide a Legal Measures Maryland Occupational Safety and
LTR-165     LTR-1     Health (MOSH) Letter as part of the Legal Measures process advising Debtors to
                      pay fines for violations of the MOSH Act.
                      The system shall provide a Legal Measures MOSH Letter with the following data
                      elements:
                      LTR-166.1 debtor name
                      LTR-166.2 State Client name
LTR-166     LTR-165
                      LTR-166.3 total balance due
                      LTR-166.4 collection fee (including attorney and court cost)
                      LTR-166.5 principal amount owed
                      LTR-166.6 district court name
                      The system shall provide a Legal Measures Maryland Transportation Authority
LTR-167     LTR-1     (MTA) Letter as part of the Legal Measures process advising Debtors to pay debts
                      owed to the MTA.
                      The system shall provide a Legal Measures MTA Letter with the following data
LTR-168     LTR-167   elements:
                      LTR-168.1 debtor name
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                      LTR-168.2 State Client name
                      LTR-168.3 total balance due
                      LTR-168.4 collection fee (including attorney and court cost)
                      LTR-168.5 principal amount owed
                      LTR-168.6 district court name
                      The system shall provide a Legal Measures Motor Vehicle Administration (MVA)
                      Compulsory Insurance (Lapse) Violation Letter as part of the Legal Measures
LTR-169     LTR-1
                      process advising Debtors to pay debts owed to Maryland’s MVA for a lapse of
                      insurance coverage.
                      The system shall provide a Legal Measures MVA Compulsory Insurance (Lapse)
                      Violation Letter with the following data elements:
                      LTR-170.1 debtor name
                      LTR-170.2 State Client name
LTR-170     LTR-169
                      LTR-170.3 total balance due
                      LTR-170.4 collection fee (including attorney and court cost)
                      LTR-170.5 principal amount owed
                      LTR-170.6 district court name
                      The system shall provide a Legal Measures MVA Bad Check Letter as part of the
LTR-171     LTR-1     Legal Measures process advising Debtors to pay debts owed to Maryland’s MVA
                      for a bad check received at the MVA.
                      The system shall provide a Legal Measures MVA Bad Check Letter with the
                      following data elements:
                      LTR-172.1 debtor name
                      LTR-172.2 State Client name
LTR-172     LTR-171   LTR-172.3 total balance due
                      LTR-172.4 collection fee (including attorney and court cost)
                      LTR-172.5 principal amount owed
                      LTR-172.6 NSF fee
                      LTR-172.7 district court name
LTR-173     LTR-1     The system shall provide a Legal Measures MVA Default in Agreement Letter as
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                      part of the Legal Measures process advising Debtors to pay debts owed to
                      Maryland’s MVA for a default to a prior agreement.
                      The system shall provide a Legal Measures MVA Default in Agreement Letter with
                      the following data elements:
                      LTR-174.1 debtor name
                      LTR-174.2 State Client name
LTR-174     LTR-173
                      LTR-174.3 total balance due
                      LTR-174.4 collection fee (including attorney and court cost)
                      LTR-174.5 principal amount owed
                      LTR-174.6 district court name
                      The system shall provide a Legal Measures Office of Administrative Hearings
LTR-175     LTR-1     (OAH) Bad Check Letter as part of the Legal Measures process advising Debtors
                      to pay fines and amount of a bad check to the OAH.
                      The system shall provide a Legal Measures OAH Bad Check Letter with the
                      following data elements:
                      LTR-176.1 debtor name
                      LTR-176.2 State Client name
LTR-176     LTR-175   LTR-176.3 total balance due
                      LTR-176.4 collection fee (including attorney and court cost)
                      LTR-176.5 principal amount owed
                      LTR-176.6 NSF fee
                      LTR-176.7 district court name
                      The system shall provide a Legal Measures Real Estate Fund Payout Letter as
LTR-177     LTR-1     part of the Legal Measures process advising Debtors to pay debts owed to
                      Maryland Real Estate Guaranty Fund.
                      The system shall provide a Legal Measures Real Estate Fund Payout Letter with
                      the following data elements:
LTR-178     LTR-177   LTR-178.1 debtor name
                      LTR-178.2 State Client name
                      LTR-178.3 total balance due
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                      LTR-178.4 collection fee (including attorney and court cost)
                      LTR-178.5 principal amount owed
                      LTR-178.6 pre-judgment interest amount
                      LTR-178.7 accrued interest amount
                      LTR-178.8 district court name
                      The system shall provide a Legal Measures Real Estate - Fine Letter as part of
LTR-179     LTR-1     the Legal Measures process advising Debtors to pay debts owed to Maryland
                      Real Estate Commission.
                      The system shall provide Legal Measures Real Estate - Fine Letter with the
                      following data elements:
                      LTR-180.1 debtor name
                      LTR-180.2 State Client name
                      LTR-180.3 total balance due
LTR-180     LTR-179
                      LTR-180.4 collection fee (including attorney and court cost)
                      LTR-180.5 principal amount owed
                      LTR-180.6 pre-judgment interest amount
                      LTR-180.7 accrued interest amount
                      LTR-180.8 district court name
                      The system shall provide a Legal Measures Register of Wills Letter as part of the
LTR-181     LTR-1     Legal Measures process advising Debtors to pay debts owed to the Register of
                      Wills.
                      The system shall provide a Legal Measures Register of Wills Letter with the
                      following data elements:
                      LTR-182.1 debtor name
                      LTR-182.2 State Client name
LTR-182     LTR-181
                      LTR-182.3 total balance due
                      LTR-182.4 collection fee (including attorney and court cost)
                      LTR-182.5 principal amount owed
                      LTR-182.6 district court name
LTR-183     LTR-1     The system shall provide a Legal Measures State Highway Administration
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                      (SHA/State Treasurer) - Different Owner/Operator Letter as part of the Legal
                      Measures process advising Debtors to pay debts owed to the State Highway
                      Administration for an accident caused by a different owner and operator of a
                      motor vehicle.
                      The system shall provide a Legal Measures SHA/State Treasurer - Different
                      Owner/Operator Letter with the following data elements:
                      LTR-184.1 debtor name
                      LTR-184.2 State Client name
LTR-184     LTR-183
                      LTR-184.3 total balance due
                      LTR-184.4 collection fee (including attorney and court cost)
                      LTR-184.5 principal amount owed
                      LTR-184.6 district court name
                      The system shall provide a Legal Measures SHA/State Treasurer - Same
                      Owner/Operator Letter as part of the Legal Measures process advising Debtors to
LTR-185     LTR-1
                      pay debts owed to the State Highway Administration for an accident caused by
                      the same owner and operator of a motor vehicle.
                      The system shall provide a Legal Measures SHA/State Treasurer - Same
                      Owner/Operator Letter with the following data elements:
                      LTR-186.1 debtor name
                      LTR-186.2 State Client name
LTR-186     LTR-185
                      LTR-186.3 total balance due
                      LTR-186.4 collection fee (including attorney and court cost)
                      LTR-186.5 principal amount owed
                      LTR-186.6 district court name
                      The system shall provide a Legal Measures Maryland State Scholarship
LTR-187     LTR-1     Administration Letter as part of the Legal Measures process advising Debtors to
                      pay debts owed to the State of Maryland Scholarship Administration.
                      The system shall provide a Legal Measures Maryland State Scholarship
LTR-188     LTR-187   Administration Letter with the following data elements:
                      LTR-188.1 debtor name
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                      LTR-188.2 State Client name
                      LTR-188.3 total balance due
                      LTR-188.4 collection fee (including attorney and court cost)
                      LTR-188.5 principal amount owed
                      LTR-188.6 district court name
                      The system shall provide a Legal Measures Subsequent Injury Fund Letter as part
LTR-189     LTR-1     of the Legal Measures process advising Debtors to pay Maryland’s Subsequent
                      Injury Fund.
                      The system shall provide a Legal Measures Subsequent Injury Fund Letter with
                      the following data elements:
                      LTR-190.1 debtor name
                      LTR-190.2 State Client name
LTR-190     LTR-189
                      LTR-190.3 total balance due
                      LTR-190.4 collection fee (including attorney and court cost)
                      LTR-190.5 principal amount owed
                      LTR-190.6 district court name
                      The system shall provide a Legal Measures Tuition and Fees - 17% Collection
                      Fee (including Attorney and Court Cost) Letter as part of the Legal Measures
LTR-191     LTR-1
                      process advising Debtors to pay tuition, attorney fees, court costs, and collection
                      fees to the State of Maryland CCU.
                      The system shall provide a Legal Measures Tuition and Fees - 17% Collection
                      Fee (including Attorney and Court Cost) Letter with the following data elements:
                      LTR-192.1 debtor name
                      LTR-192.2 State Client name
LTR-192     LTR-191
                      LTR-192.3 total balance due
                      LTR-192.4 collection fee (including attorney and court cost)
                      LTR-192.5 principal amount owed
                      LTR-192.6 district court name
                      The system shall provide a Legal Measures Tuition and Fees Plus Bad Check (2-
LTR-193     LTR-1
                      count) - 17% Collection Fee (including Attorney and Court Cost) Letter as part of
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                      the Legal Measures process advising Debtors to pay tuition, attorney fees, court
                      costs, collection fees, and amount of bad check to the State of Maryland CCU.
                      The system shall provide a Legal Measures Tuition and Fees Plus Bad Check (2-
                      count) - 17% Collection Fee (including Attorney and Court Cost) Letter with the
                      following data elements:
                      LTR-194.1 debtor name
LTR-194     LTR-193   LTR-194.2 State Client name
                      LTR-194.3 total balance due
                      LTR-194.4 collection fee (including attorney and court cost)
                      LTR-194.5 principal amount owed
                      LTR-194.6 district court name
                      The system shall provide a Legal Measures Uninsured Employers' Fund Payout
                      Letter as part of the Legal Measures process advising an uninsured employer
LTR-195     LTR-1
                      (Debtor) to pay the State of Maryland Uninsured Employers’ Fund for
                      compensation paid to an injured employee.
                      The system shall provide a Legal Measures Uninsured Employers' Fund Payout
                      Letter with the following data elements:
                      LTR-196.1 debtor name
                      LTR-196.2 State Client name
LTR-196     LTR-195
                      LTR-196.3 total balance due
                      LTR-196.4 collection fee (including attorney and court cost)
                      LTR-196.5 principal amount owed
                      LTR-196.6 district court name
                      The system shall provide a Legal Measures Uninsured Employers' Fund -
                      Assessments Only Letter as part of the Legal Measures process advising an
LTR-197     LTR-1
                      uninsured employer (Debtor) to pay the Worker’s Compensation Commission for
                      compensation paid by the state to an injured employee.
                      The system shall provide a Legal Measures Uninsured Employers' Fund -
LTR-198     LTR-194   Assessments Only Letter with the following data elements:
                      LTR-198.1 debtor name
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                      LTR-198.2 State Client name
                      LTR-198.3 total balance due
                      LTR-198.4 collection fee (including attorney and court cost)
                      LTR-198.5 principal amount owed
                      LTR-198.6 district court name
                      The system shall provide a Legal Measures University of Maryland Dental School
LTR-199     LTR-1     Letter as part of the Legal Measures process advising Debtors to pay debts owed
                      to Maryland Dental School.
                      The system shall provide a Legal Measures University of Maryland Dental School
                      Letter with the following data elements:
                      LTR-200.1 debtor name
                      LTR-200.2 State Client name
LTR-200     LTR-199
                      LTR-200.3 total balance due
                      LTR-200.4 collection fee (including attorney and court cost)
                      LTR-200.5 principal amount owed
                      LTR-200.6 district court name
                      The system shall provide a Legal Measures Department of Housing and
                      Community Development Letter as part of the Legal Measures process advising
LTR-201     LTR-1
                      Debtors to pay debts owed to the Department of Housing and Community
                      Development.
                      The system shall provide a Legal Measures Department of Housing and
                      Community Development Letter with the following data elements:
                      LTR-202.1 debtor name
                      LTR-202.2 State Client name
LTR-202     LTR-201
                      LTR-202.3 total balance due
                      LTR-202.4 collection fee (including attorney and court cost)
                      LTR-202.5 principal amount owed
                      LTR-202.6 district court name
                      The system shall provide a Legal Measures State Aviation Administration Letter
LTR-203     LTR-1
                      as part of the Legal Measures process advising Debtors to pay debts owed to
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                      State of Maryland Aviation Administration.
                      The system shall provide a Legal Measures State Aviation Administration Letter
                      with the following data elements:
                      LTR-204.1 debtor name
                      LTR-204.2 State Client name
LTR-204     LTR-203
                      LTR-204.3 total balance due
                      LTR-204.4 collection fee (including attorney and court cost)
                      LTR-204.5 principal amount owed
                      LTR-204.6 district court name
                      The system shall provide a Legal Measures Prince George's County Circuit Court
LTR-205     LTR-1     Letter as part of the Legal Measures process advising Debtors to pay debts owed
                      to Prince George’s county circuit court.
                      The system shall provide a Legal Measures Prince George's County Circuit Court
                      Letter with the following data elements:
                      LTR-206.1 debtor name
                      LTR-206.2 State Client name
LTR-206     LTR-205   LTR-206.3 total balance due
                      LTR-206.4 collection fee (including attorney and court cost)
                      LTR-206.5 principal amount owed
                      LTR-206.6 district court name
                      LTR-206.7 county court name




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SECTION 6            TECHNICAL
6.1   SYSTEM INTERFACES

System interfaces address the internal and external systems communications. Interface requirements statements are listed
below:




                                                                                                                            Customization
                                                                                                            Configuration
  REQ       Parent




                                                                                                     COTS
                                              Requirement Description                                                                       Comments
   ID       REQ ID


  INF-1     INF-1    The system shall use the communications infrastructure to link data and voice
                     modules.
  INF-2     INF-1    The system shall combine data and voice for processing debt information.
  INF-3     INF-1    The system shall combine data and voice for processing Debtor information.
  INF-4     INF-1    The system shall use ACD to distribute calls to a unique CSR in its phone
                     system.
  INF-5     INF-1    The system shall transfer call information from the IVR module to the CSR,
                     upon caller request.
  INF-6     INF-1    The system shall combine data and voice in the IVR module to provide the
                     Debtor with the outstanding balance owed.
  INF-7     INF-1    The system shall pass Debtor payment information from the IVR module to
                     the payment processing gateway.
  INF-8     INF-1    The system shall include Internet Protocol (IP) phones that communicate with
                     the IP Private Branch Exchange (PBX), ACD, IPD, and call center software
                     components.
  INF-9     INF-9    The system shall communicate to peripheral devices.
 INF-10     INF-9    The system shall receive scanned documents from a scanner.
 INF-11     INF-9    The system shall send text messages to cell phones.
 INF-12     INF-9    The system shall communicate through scanners receiving digitized images.
 INF-13     INF-9    The system shall print payment receipts to locally attached network printers.
 INF-14     INF-9    The system shall print letters to locally attached network printers.
 INF-15     INF-9    The system shall print notices to locally attached network printers.

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                                                                                                                                Customization
                                                                                                                Configuration
  REQ       Parent




                                                                                                         COTS
                                               Requirement Description                                                                          Comments
   ID       REQ ID


 INF-16      INF-9   The system shall print reports to locally attached network printers.
 INF-17     INF-16   The system shall receive communications from peripheral devices.
 INF-18     INF-16   The system shall communicate with electronic signature pads.
 INF-19     INF-16   The system shall communicate with electronic signature pads through the
                     receipt of digitized signatures from MVA kiosks.
 INF-20     INF-16   The system shall receive digitized (scanned) check images.
 INF-21     INF-16   The system shall receive digitized (scanned) check images from MVA kiosks.
                     using the existing MVA interface.
 INF-22     INF-16   The system shall allow authenticated debtors to open a session with the CCU
                     Debt Collection system using MVA kiosks.
 INF-23     INF-22   The system shall communicate data through file transfers to external
                     systems.
 INF-24     INF-22   The system shall send a user defined notification (e.g. email, fax) to the file
                     recipient when the CCU completes a transfer to the COMP ADC.
 INF-25     INF-22   The system shall use Department of Information Technology (DoIT) approved
                     software for Secure File Transfer Protocol (SFTP).
 INF-26     INF-22   The system shall send a user defined notification (e.g. email, fax or letter) to
                     the file recipient when SFTP completes a transfer.
 INF-27     INF-22   The system shall scan looking for external (non-CCU) data files, available for
                     import.
 INF-28     INF-22   The system shall scan for files received since a user-specific date and time.
 INF-29     INF-22   The system shall provide the option to send notifications (email or fax) of files
                     received since a user-specified date and time.
 INF-30     INF-22   The system shall communicate through file exchanges to use income offset
                     programs.
 INF-31     INF-22   The system shall communicate to the Central Payroll Bureau through the
                     COMP ADC using ASCII information exchanges.
 INF-32     INF-22   The system shall communicate to the Department of Human Resources
                     (DHR) CARES system using ASCII information exchanges.

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                                                                                                                         Customization
                                                                                                         Configuration
  REQ       Parent




                                                                                                  COTS
                                             Requirement Description                                                                     Comments
   ID       REQ ID


 INF-33     INF-22   The system shall communicate to the Federal Treasury Offset Program
                     (FTOP) through the COMP ADC using ASCII information exchanges.
 INF-34     INF-22   The system shall communicate to the Comptroller's Office through the COMP
                     ADC using ASCII information exchanges.
 INF-35     INF-22   The system shall communicate to the Federal Tax Intercept Program (FTIP)
                     through the COMP ADC using ASCII information exchanges.
 INF-36     INF-22   The system shall communicate TRIP data to the State Offset system through
                     the COMP ADC using ASCII information exchanges.
 INF-37     INF-22   The system shall communicate to the Department of Assessment and
                     Taxation for unclaimed property matches through the COMP ADC using
                     ASCII file exchanges.
 INF-38     INF-22   The system shall communicate to the Department of Assessment and
                     Taxation for real property matches through the COMP ADC using ASCII file
                     exchanges.
 INF-39     INF-22   The system shall communicate with Department of Labor, Licensing, and
                     Regulation Unemployment of debtor wages through the COMP ADC
                     (Comptroller’s Annapolis Data Center) using ASCII information exchanges.
 INF-40     INF-22   The system shall communicate to the MSRA (Maryland State Retirement
                     Agency) through the COMP ADC using EBCDIC file exchanges.
 INF-41     INF-22   The system shall communicate to ESA through COMP ADC, using ASCII
                     information exchanges.
 INF-42     INF-22   The system shall communicate to the Financial Management Information
                     System (FMIS) through the COMP ADC using ASCII information exchanges.
 INF-43     INF-22   The system shall communicate to PCA using ASCII information exchanges.
 INF-44     INF-22   The system shall communicate to the State of Maryland Lottery Agency using
                     ASCII information exchanges.
 INF-45     INF-22   The system shall communicate to Sallie Mae using ASCII information
                     exchanges.
 INF-46     INF-22   The system shall communicate to External Letter Vendors using ASCII

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                                                                                                                            Customization
                                                                                                            Configuration
  REQ       Parent




                                                                                                     COTS
                                              Requirement Description                                                                       Comments
   ID       REQ ID


                     information exchanges.
 INF-47     INF-22   The system shall receive National Change of Address (NCOA) files from mail
                     vendors.
 INF-48     INF-22   The system shall communicate to the MVA's Automated Compulsory
                     Insurance System (ACIS) using information exchanges.
 INF-49     INF-22   The system shall communicate to the MVA's Accounts Receivable Systems
                     (ARS) using information exchanges.
 INF-50     INF-22   The system shall communicate to the Maryland Department of Vital Records
                     for death matches using information exchanges.
 INF-51     INF-22   The system shall communicate to credit reporting agency (Experian, TRW,
                     and TransUnion) websites, through a web interface.
 INF-52     INF-22   The system shall communicate to credit reporting agencies using information
                     exchanges.
 INF-53     INF-22   The system shall receive lockbox events using information exchanges from
                     SunTrust Bank.
 INF-54     INF-22   The system shall provide authorized users access at satellite offices to the
                     core debt collection system.
 INF-55     INF-22   The system shall communicate to an automated cashiering system to update
                     Debtor information.
 INF-56     INF-22   The system shall communicate with Electronic Data Systems ®™ (EDS) to
                     update Debt Account information.
 INF-57     INF-48   The system shall provide a web interface for authorized users to access the
                     debt collection system.
 INF-58     INF-48   The system shall provide authorized users access at satellite offices through
                     a web interface to the core debt collection system.
 INF-59     INF-48   The system shall include a web interface to the core debt collection system
                     that can be accessed by authorized users from within the DoIT intranet.
 INF-60     INF-48   The system shall provide online Debtor Web interface access for MVA
                     authorized users, over the MDOT network, using the CCU Virtual Private

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                                                                                                                                  Customization
                                                                                                                  Configuration
  REQ       Parent




                                                                                                           COTS
                                                Requirement Description                                                                           Comments
   ID       REQ ID


                     Network (VPN).
 INF-61     INF-48   The system shall provide CCU authorized users, located at MVA offices, with
                     access to the debt collection system, over the MDOT network using the CCU
                     VPN.
 INF-62     INF-48   The system shall provide collectors a view of Debtor payments through a web
                     interface.
 INF-63     INF-48   The system shall communicate through a web interface to online law libraries
                     (e.g. Westlaw.com) from the authorized user’s workstation.
 INF-64     INF-48   The system shall establish new State Client Accounts through a web
                     interface.
 INF-65     INF-48   The system shall accept debt referrals from State Clients through a web
                     interface.
 INF-66     INF-48   The system shall accept debt adjustments from State Clients through a web
                     interface.
 INF-67     INF-48   The system shall provide authorized users access to payment gateway credit
                     card settlement information through a web interface.
 INF-68     INF-48   The system shall provide authorized users access to payment gateway debit
                     card settlement information through a web interface.
 INF-69              The system shall provide notification of system events.
 INF-70     INF-69   The system shall provide a user notification console to immediately alert
                     authorized users of pending actions.
 INF-71     INF-60   The system shall notify (via email, fax or letter) State Clients of data validation
                     errors.
 INF-72     INF-60   The system shall provide notifications of scanned letters to the Debtor's
                     collector.
 INF-73     INF-69   The system shall use Microsoft Internet Explorer (IE) with minimum support
                     for version 8.
INF-74      INF-69   The system shall provide tickler capability to allow authorized users to identify
                     deadlines in the future for later action.

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                                                                                                                          Customization
                                                                                                          Configuration
  REQ       Parent




                                                                                                   COTS
                                               Requirement Description                                                                      Comments
   ID       REQ ID


INF-75      INF-69     The system shall provide communication through Microsoft Outlook with
                       minimum support for version 2003.
INF-76      INF-69     The system shall provide web chat through web interfaces.



6.2   CAPACITY

Capacity addresses system sizing and the system’s ability to meet service level agreements (SLAs). Capacity requirements
statements are listed below:




                                                                                                          Configur

                                                                                                                                  Custom
                                                                                                                                  ization
                                                                                                   COTS


                                                                                                           ation
              Parent                            Requirement Description                                                                        Comments
 REQ ID
              REQ ID
  CAP-1       CAP-1       The system shall support a 10% annual growth rate for the term of the
                          contract, based on 1,800,000 total Debtors.
  CAP-2        CAP-2      The system shall process 1,400 concurrent users of the 1,800,000 total
                          Debtors.
  CAP-3        CAP-2      The system shall process 288 concurrent CCU users of the 298 total
                          CCU authorized users.
  CAP-4        CAP-2      The system shall process 200 concurrent call center users of the 200
                          call center authorized users.
  CAP-5        CAP-2      The system shall process 20 concurrent Legal Measures users of the 25
                          Legal Measures authorized users.
  CAP-6        CAP-2      The system shall process 20 concurrent Accounting users of the 25
                          Accounting authorized users.
  CAP-7        CAP-2      The system shall process 5 concurrent Office of Attorney General (OAG
                          ) users of 5 total OAG authorized users.
  CAP-8        CAP-2      The system shall process 15 concurrent Project Staff users of the 15
                          Project Staff authorized users.
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                                                                                                       Configur

                                                                                                                  Custom
                                                                                                                  ization
                                                                                                COTS


                                                                                                        ation
            Parent                         Requirement Description                                                          Comments
 REQ ID
            REQ ID
  CAP-9     CAP-2    The system shall process 25 concurrent CCU satellite office users of the
                     25 CCU satellite office authorized users.
 CAP-10     CAP-2    The system shall process 12 concurrent Contractor Staff users of the 12
                     Contractor Staff authorized users.
 CAP-11     CAP-2    The system shall process 151 concurrent client agency users of the
                     1,318 total State Client agency users authorized.
 CAP-12     CAP-2    The system shall provide access for 50 MVA concurrent users of the
                     total 1,200 MVA authorized users.
 CAP-13     CAP-2    The system shall scale to a minimum of 24 circuits in the IPD module.
 CAP-14     CAP-2    The system shall provide access for 5 concurrent SDAT authorized
                     users.
 CAP-15     CAP-2    The system shall process 5 concurrent SHA users of the 5 SHA
                     authorized users.
 CAP-16     CAP-2    The system shall provide access to 5 concurrent IWIF users of the 5
                     IWIF authorized users.
 CAP-17     CAP-2    The system shall process 5 concurrent State Treasurer users of the 5
                     State Treasurer authorized users.
 CAP-18     CAP-2    The system shall process 5 concurrent MTA users of the 5 MTA
                     authorized users.
 CAP-19     CAP-2    The system shall provide access to 5 concurrent Uninsured Employer's
                     Fund users of the 5 Uninsured Employer's Fund authorized users.
 CAP-20     CAP-2    The system shall process 25 concurrent State Hospital users of the 25
                     State Hospital authorized users.
 CAP-21     CAP-2    The system shall process 25 concurrent State University users of the 25
                     State University authorized users.
 CAP-22     CAP-2    The system shall process 2 concurrent Service Desk users of the 5
                     Service Desk authorized users.
 CAP-23     CAP-2    The system shall process 2 concurrent DoIT Network Operations Center
                     (NOC) users of the 4 DoIT NOC authorized users.
 CAP-24     CAP-2    The system shall, through the Debtor web interface, process 200
                     concurrent users of the 1,820,000 authorized users.
 CAP-25     CAP-2    The system shall, through the kiosk interface, support 40 concurrent

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                                                                                                                         Configur

                                                                                                                                              Custom
                                                                                                                                              ization
                                                                                                      COTS


                                                                                                                          ation
             Parent                            Requirement Description                                                                                   Comments
 REQ ID
             REQ ID
                         authorized users.
 CAP-26      CAP-26      The system shall provide 500 extensions in its Internet Protocol Private
                         Branch Exchange (IP-PBX) module.
 CAP-27      CAP-27      The system shall provide 500 auto attendants in its IP-PBX.
 CAP-28      CAP-28      The system shall provide 500 Voicemail Boxes in the IP-PBX.
 CAP-29      CAP-29      The system shall process 77,000 debt transactions per week.
 CAP-30      CAP-29      The system shall process 21,000 collections per week, with sub-second
                         user response time.
 CAP-31      CAP-29      The system shall process 3,500 new payment plans per week.
 CAP-32      CAP-29      The system shall process 700 new legal measure cases per week.
 CAP-33      CAP-33      The system shall be capable of supporting a 10% annual growth rate for
                         the term of the contract, based on 2,500,000 total debts.



6.3     PERFORMANCE

Performance addresses the amount of time needed to recover from a system failure, the time it takes the system to provide a
response, how long it takes the system to shut down and start up, and the capacity of the system to support a given flow of
information. Performance requirements statements are listed below:




                                                                                                                              Customization
                                                                                                         Configuration
            Parent REQ




                                                                                               COTS
  REQ ID                                     Requirement Description                                                                                    Comments
                ID


                          The system shall provide key performance information to the
PER-1       PER-1
                          system dashboard.
                          The system shall complete the month-end close process in one
PER-2       PER-2
                          business day during CCU regular business hours.
PER-3       PER-3         The system shall provide debt payoff information for MVA


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                                                                                                                          Customization
                                                                                                          Configuration
            Parent REQ




                                                                                                   COTS
  REQ ID                                     Requirement Description                                                                      Comments
                ID


                         Debtors within one minute of receipt of payment.
                         The system shall recover from component failure to the state
PER-4       PER-4        prior to the failure within 4 hours, if the failure occurs during CCU
                         normal business hours.
                         The system shall recover from component failure, to the state
PER-5       PER-4        prior to failure, within 4 business hours following the failure, if the
                         failure occurs outside of CCU normal business hours.
                         The system shall provide retrieval of online archived data within 1
PER-6       PER-6
                         minute.
                         The system shall retrieve offline archived imported data files
PER-7       PER-7
                         within 4 business days.
                         The system shall retrieve offline archived exported data files
PER-8       PER-8
                         within 4 business days.
                         The system shall run system generated reports without
PER-9       PER-9
                         degrading performance in the system production environment.
                         The system shall complete a shutdown of the production
PER-10      PER-10
                         environment in less than four hours.
                         The system shall complete a startup of the production
PER-11      PER-11
                         environment in less than four hours.
                         The system shall provide access to authorized users after
PER-12      PER-12       authentication over the CCU web interfaces sub-second
                         response times.
                         The system shall provide access to authorized users after
PER-13      PER-12       authentication of the Debtor Web Interface with sub-second
                         response times.
                         The system shall provide access to authorized users after
PER-14      PER-12       authentication of the State Client Agency Web Interface with sub-
                         second response times.
PER-15      PER-12       The system shall provide access to authorized users after

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                                                                                                                     Customization
                                                                                                     Configuration
             Parent REQ




                                                                                              COTS
  REQ ID                                     Requirement Description                                                                 Comments
                 ID


                          authentication of the CCU User Web Interface with sub-second
                          response times.
                          The system shall provide access to authorized users after
PER-16       PER-12       authentication of the CCU interface, on MVA kiosks, with sub-
                          second response times.
                          The system shall provide access to authorized users after
PER-17       PER-12       authentication of the Interactive Voice Response System (IVR)
                          interface with sub-second response times.
                          The system shall provide access to authorized users after
PER-18       PER-12       authentication of the CCU Collections web interface with sub-
                          second response times.


6.4     RELIABILITY

System reliability addresses the accuracy of calculations performed by the system, the amount of time the system is available
and usable, and the elegance with which the system recovers from failure. Reliability requirements statements are listed below:




                                                                                                                     Customization
                                                                                                     Configuration
             Parent REQ




                                                                                              COTS
  REQ ID                                     Requirement Description                                                                 Comments
                 ID


                          The system shall be useable during CCU normal business
REL-1        REL-1        hours which are 8:00 am to 5:00 pm Monday to Friday
                          (excluding state holidays).
                          The system shall be recoverable from failure to a useable, so
REL-2        REL-1
                          end-to-end functions are returned to the prior operational state.
REL-3        REL-3        The system shall include startup scripts on CCU servers that

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                                                                                                                   Customization
                                                                                                   Configuration
            Parent REQ




                                                                                            COTS
  REQ ID                                   Requirement Description                                                                 Comments
                ID


                         will recover the server to the production state from a powered
                         off condition.
                         The system shall include shutdown scripts on CCU servers that
REL-4       REL-4
                         will shut down production servers to a powered off condition.
REL-5       REL-5        The system shall perform calculations free of errors.
                         The system shall report by email defects to the service desk
REL-6       REL-5
                         immediately upon discovery of the defects.
                         The system shall report errors by email to the service desk
REL-7       REL-5
                         immediately upon discovery of errors.
                         The system shall validate the Debt Account using the Debt Web
REL-8       REL-8        Interface to pass the user session to the payment gateway
                         website.
                         The system shall perform validation edits on data before loading
REL-9       REL-10
                         the data into the production environment.
                         The system shall perform validation on data before saving data
REL-10      REL-10
                         entered from a workstation.
                         The system shall provide prompts before saving workstation
REL-11      REL-10       entered data providing a final opportunity to correct before
                         saving.
                         The system shall provide the roll-back of data added by file
REL-12      REL-10
                         import.
                         The system shall allow the correction of data failing validation
REL-13      REL-10
                         during file imports.
                         The system shall validate that dates are formatted for the CCU
REL-14      REL-10
                         standard.
REL-15      REL-10       The system shall validate SSN has nine numeric digits.
                         The system shall validate the city name matches the Zip Code
REL-16      REL-10
                         city name.
REL-17      REL-10       The system shall validate the Zip Code is correct for the state.

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                                                                                                                               Customization
                                                                                                            Configuration
             Parent REQ




                                                                                                COTS
  REQ ID                                     Requirement Description                                                                            Comments
                 ID


                          The system shall validate numbers are formatted according to
REL-18       REL-10
                          the CCU standard.
                          The system shall require data is entered in each required data
REL-19       REL-10
                          element.
                          The system shall verify the import file data with data stored from
REL-20       REL-10       a file import before sending a notification of successful file
                          import.
                          The system shall flag Debt Accounts that contain inaccurate
REL-21       REL-10
                          addresses.
                          The system shall perform validation edits on data before loading
REL-22       REL-22
                          production data into files for export to external systems.
                          The system shall prompt users for confirmation prior to saving
REL-23       REL-10
                          changes to a record.



6.5     AVAILABILITY

System availability addresses the degree to which a system is in a functioning condition. System availability requirements are
listed below:




                                                                                                                            Customization
                                                                                                       Configuration
             Parent

                                                                                               COTS
  REQ ID                                  Requirement Description                                                                              Comments
             REQ ID


                       The system shall be available 99.73% of the time during CCU
AVL-1        AVL-1
                       business hours, excluding scheduled maintenance windows.
AVL-2        AVL-1     The system shall, in the COTS component, be available 24x7

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                        operations for Integrated Voice Response (IVR) communications,
                        excluding scheduled maintenance windows.
                        The system shall have an automatic restart procedure (start-up
AVL-3        AVL-1
                        script) in case of service interruption for the IVR.
                        The system shall, in the COTS component, be operational 24x7 to
AVL-4        AVL-1
                        the CCU website, excluding scheduled maintenance windows.
                        The system shall, in the COTS component, be available for 24x7
AVL-5        AVL-1      operations with MVA's kiosks, excluding scheduled maintenance
                        windows.
                        The system shall, in the COTS, be operational 24x7 to the
AVL-6        AVL-1
                        payment gateway, excluding scheduled maintenance windows.


6.6     SECURITY

Security addresses the protection of information and systems from unauthorized access, use, disclosure, disruption,
modification, or destruction. Security requirements are listed below:




                                                                                                                       Customization
                                                                                                       Configuration
               Parent




                                                                                                COTS
   REQ ID                                    Requirement Description                                                                   Comments
               REQ ID


                          The system shall require security objectives (i.e. confidentiality,
                          integrity, or availability) are assigned a Federal Information
SEC-1         SEC-1       Processing Standards (FIPS) 200 potential impact value of
                          Moderate as defined in National Institute of Standards and
                          Technology (NIST) Special Publication (SP) 800-53 rev3.
                          The system shall use the Moderate-impact baseline security
SEC-2         SEC-1       control within the Identification and Authentication family as
                          defined in NIST SP 800-53 rev3.
                          The system shall use the Moderate-impact baseline security
SEC-3         SEC-1       control within the Access Control family as defined in NIST SP
                          800-53 rev3.
SEC-4         SEC-1       The system shall use the Moderate-impact baseline security

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                                                                                                               Customization
                                                                                               Configuration
            Parent




                                                                                        COTS
   REQ ID                              Requirement Description                                                                 Comments
            REQ ID


                     control within the Audit and Accountability family as defined in
                     NIST SP 800-53 rev3.
                     The system shall use the Moderate-impact baseline security
SEC-5       SEC-1    control within the System and Communications Protection
                     family as defined in NIST SP 800-53 rev3.
                     The system shall require a userid and the userid's password to
SEC-6       SEC-2
                     be different.
                     The system shall provide COTS users with self service for
SEC-7       SEC-2
                     forgotten password.
                     The system shall provide COTS users with self service for
SEC-8       SEC-2
                     forgotten user ids.
                     The system shall mask the password when the password field
SEC-9       SEC-2
                     is displayed or printed.
                     The system shall require temporary passwords to be changed
SEC-10      SEC-2
                     on the user's first login.
                     The system shall require passwords consist of eight (8) or
SEC-11      SEC-2
                     more alphanumeric characters.
                     The system shall require numeric and alphabetic characters in
SEC-12      SEC-2
                     a password.
                     The system shall require a new password to be different than
SEC-13      SEC-2
                     the last 10 passwords used.
                     The system shall immediately require a user to change their
SEC-14      SEC-2    password before continuing with work when the password
                     reset grace period has expired.
                     The system shall require passwords to be changed a minimum
SEC-15      SEC-2
                     of once every 90 days for regular users.
                     The system shall require a userid associated with a password
SEC-16      SEC-2
                     be disabled after three (3) consecutive failed login attempts.
SEC-17      SEC-2    The system shall require passwords to be changed every 45

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                                                                                                              Customization
                                                                                              Configuration
            Parent




                                                                                       COTS
   REQ ID                              Requirement Description                                                                Comments
            REQ ID


                     days for privileged or power users.
                     The system shall immediately after userid and password
SEC-18      SEC-18
                     authentication display a security warning banner.
                     The system shall require the security warning banner to cover
SEC-19      SEC-18
                     80% or more of the user's screen.
                     The system shall provide the ability for an authorized user to
SEC-20      SEC-18
                     edit a security warning banner.
                     The system shall prohibit access to production data except
SEC-21      SEC-1
                     through views. .
                     The system shall mask the Primary Account Number (PAN).
SEC-22      SEC-21   PAN masking shall expose at the most the first six or last four
                     digits of the PAN when displayed or printed.
                     The system shall encrypt the Payment Card Security Value
SEC-23      SEC-21
                     during transmission.
                     The system shall encrypt the Payment Card Security Value
SEC-24      SEC-21
                     when stored.
                     The system shall protect sensitive payment cardholder data
SEC-25      SEC-21
                     when stored in conjunction with PAN.
SEC-26      SEC-21   The system shall not save payment card authentication data.
                     The system shall encrypt stored Personal Identity Information
                     (PII) data. PII data includes Vehicle Identification Number
SEC-27      SEC-1
                     (VIN) numbers, driver’s license, SSN, handwriting, credit card
                     numbers, birthday, and birthplace.
SEC-28      SEC-27   The system shall encrypt stored PII data.
                     The system shall prevent concurrent logons with the same
SEC-29      SEC-1
                     user account.
SEC-30      SEC-1    The system shall prevent the use of persistent cookies.
                     The system shall, in the implementation of the COTS software,
SEC-31      SEC-1
                     associate users having common business functions and roles

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                                                                                                                 Customization
                                                                                                 Configuration
            Parent




                                                                                          COTS
   REQ ID                               Requirement Description                                                                  Comments
            REQ ID


                     into groups. This is also known as RBAC (role-based access
                     control).
                     The system shall provide log analysis tools for an authorized
SEC-32      SEC-1
                     user to perform daily system audit log reviews.
                     The system shall provide a current malicious code protection
SEC-33      SEC-1
                     solution for servers and endpoints.
                     The system shall be in compliance with State of Maryland
SEC-34      SEC-1
                     Microcomputer/PC/Laptop Security Standard v1.0 dated 9.08
                     The system shall utilize secure channels (DoIT approved VPN
SEC-35      SEC-1
                     or SSH) for administrative access to CCU systems.
SEC-36      SEC-1    The system shall log database activity.
                     The system shall prevent authenticated users from saving
                     confidential information, including PII from the workstation’s
SEC-37      SEC-1
                     attached storage devices e.g. hard drive, LAN (local area
                     network).
                     The system shall require Virtual Private Network (VPN)
SEC-38      SEC-1
                     connections to use multi-factor authentication.
                     The system shall separate the Web presentation services from
SEC-39      SEC-1
                     the application and database layer.
                     The system shall require network and system management
SEC-40      SEC-1    communications in the Demilitarized Zone (DMZ) to be isolated
                     from DMZ application communications.
                     The system shall utilize a stateful packet inspection firewall to
SEC-41      SEC-1
                     provide isolation from the internal network.
                     The system shall use RADIUS/TACACS+ authentication
SEC-42      SEC-1
                     protocols.
                     The system shall use validation lists that limit the character set
SEC-43      SEC-1    used, based on the expected value of the parameter in the
                     request.

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                                                                                                                Customization
                                                                                                Configuration
            Parent




                                                                                         COTS
   REQ ID                              Requirement Description                                                                  Comments
            REQ ID


                     The system shall require remote administrative user access to
SEC-44      SEC-1
                     the application to use multi-factored authentication.
                     The system shall enforce re-authentication of users in order to
SEC-45      SEC-1
                     rejoin suspended sessions.
                     The system shall automatically revoke user logon IDs after a
                     user-defined period of non-use (for example, user IDs which
SEC-46      SEC-1
                     have not accessed the system for a period of 30 days are
                     automatically suspended) on the 31st day.
                     The system shall require that data field level validation error
SEC-47      SEC-1    messages provide users with textual information to correct the
                     error condition before proceeding.
                     The system shall perform input validation for length of field
SEC-48      SEC-44
                     before accepting the input for further processing.
                     The system shall perform input validation for type of field
SEC-49      SEC-44
                     before accepting the input for further processing.
                     The system shall perform input validation for syntax of the field
SEC-50      SEC-44
                     before accepting the input for further processing.
                     The system shall perform input validation for business rules of
SEC-51      SEC-44
                     the field before accepting the input for further processing.
                     The system shall encrypt data when system backup data is
SEC-52      SEC-1
                     transmitted over the network.
                     The system shall encrypt backup data when written to a
SEC-53      SEC-1
                     storage device.
                     The system shall provide role-based security, preventing the
SEC-54      SEC-1    same authorized user from both creating the batch job and
                     performing the scheduling and release.
                     The system shall restrict authorized State Client users to view
SEC-55      SEC-1    only access for Debt Account information referred by their
                     respective agency.

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                                                                                                              Customization
                                                                                              Configuration
            Parent




                                                                                       COTS
   REQ ID                              Requirement Description                                                                Comments
            REQ ID


                     The system shall ensure that no data can be deleted without
SEC-56      SEC-1    prior authorization in accordance with the enforcement of
                     approved business rules.
                     The system shall ensure that no data can be deleted without
                     prior authorization and in compliance with DoIT security guide.
SEC-57      SEC-1
                     Sensitive information is information, if divulged, could
                     compromise or endanger the citizens or assets of the State.
                     The system shall comply with Internal Revenue Service (IRS)
SEC-58      SEC-1
                     publication 1075.
                     The system shall require a unique user ID for each user and
SEC-59      SEC-1
                     system accessing the production environment.
                     The system shall allow the Application Administrator to change
SEC-60      SEC-1
                     a user’s security privileges.
                     The system shall provide the ability to manage field-level user
SEC-61      SEC-1    security rights and privileges based upon a combination of user
                     role and the account status code.
                     The system shall provide the ability to manage user security
SEC-62      SEC-1    rights and privileges based upon the functional area that the
                     authorized user supports.
                     The system shall provide the ability to manage user security
                     rights and privileges based upon the different CCU section and
SEC-63      SEC-1
                     processes, to include create, read, update, delete (CRUD), and
                     print.
                     The system shall provide the ability to manage user security
                     rights and privileges to documents, based upon user role, the
SEC-64      SEC-1
                     line of business and processes supported, for rights and
                     privileges that include CRUD, and print.
                     The system shall limit the ability to review, edit and reject
SEC-65      SEC-1
                     accounts failing data validation to users authorized by the

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                                                                                                               Customization
                                                                                               Configuration
            Parent




                                                                                        COTS
   REQ ID                              Requirement Description                                                                 Comments
            REQ ID


                     Application Administrator.
                     The system shall have the ability to assign security rights and
SEC-66      SEC-1    privileges to users through the assignment of the user to
                     security user groups.
                     The system shall have the ability to create user groups, for the
SEC-67      SEC-1    purposes of ensuring consistent access rights and privileges
                     for all users assigned to a specified user group.
                     The system shall have the ability to assign security rights and
SEC-68      SEC-1    privileges to users down to the field level within a user screen
                     or web page.
                     The system shall have the ability to assign security rights and
SEC-69      SEC-1
                     privileges at the workflow level.




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6.7   EXTENSIBILITY

Extensibility addresses the ability to extend a system and the level-of-effort required to implement the extension. Extensibility
also addresses the ease of implementing change while minimizing impact to existing system functions. Extensibility
requirements statements are listed below:




                                                                                                                         Customization
                                                                                                         Configuration
              Parent REQ




                                                                                                  COTS
  REQ ID                                       Requirement Description                                                                   Comments
                  ID


   EXT-1        EXT-1      The system shall be extendible using COTS code.
   EXT-2        EXT-1      The system shall extend capabilities through the use of APIs.
   EXT-3        EXT-1      The system shall be able to add intercept program links using COTS
                           code.
   EXT-4        EXT-1      The system shall extend capabilities through the use of MVA kiosks
                           with existing COTS code.
   EXT-5        EXT-1      The system shall provide the ability to add functional modules (e.g.
                           Point of Service, Legal Measures, and Sub-ledger Accounting),
                           using COTS code.
   EXT-6        EXT-1      The system shall exchange information with merchant banks using
                           COTS code.
   EXT-7        EXT-1      The system shall be extendable through the use of 3rd party
                           interfaces using COTS code.
   EXT-8        EXT-1      The system shall extend support to non-Microsoft web browsers
                           using COTS code.
   EXT-9        EXT-1      The system shall map non-CCU data files to the CCU tables using
                           COTS code.
  EXT-10        EXT-1      The system shall be able to add matching programs using COTS
                           code.
  EXT-11        EXT-1      The system shall exchange information with Credit Bureaus
                           (Experian, TransUnion and TRW) using COTS code.



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6.8     MAINTAINABILITY

Maintainability or supportability addresses the ease with which the system can be installed; configured; and adapted to new
environments.




                                                                                                                        Customization
                                                                                                        Configuration
               Parent




                                                                                                 COTS
  REQ ID                                      Requirement Description                                                                   Comments
               REQ ID


                          The system shall provide software configuration management
MNT-1        MNT-1
                          tools. Offeror should list the available tools in ‘Comments’ column.
                          The system shall use centralized software utilities to apply CCU
MNT-2        MNT-2
                          COTS software component changes.
                          The system shall use centralized software utilities to back out
MNT-3        MNT-2        CCU COTS software component changes to the previous
                          operational state, following an unsuccessful change.
MNT-4        MNT-2        The system shall use code with editable variables.
MNT-5        MNT-2        The system shall use user-specified variables.




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6.9   AUDITABILITY

Auditability addresses the chronological sequence of audit records, each of which contains evidence directly pertaining to and
resulting from the execution of a business process or system function. Auditability requirements are listed below:




                                                                                                                              Customization
                                                                                                              Configuration
            Parent




                                                                                                       COTS
 REQ ID                                        Requirement Description                                                                        Comments
            REQ ID


 AUD-1      AUD-1    The system shall generate log records for components operated in DoIT
                     managed environments.
 AUD-2      AUD-1    The system shall write log records to the DoIT approved log management
                     system.
 AUD-3      AUD-1    The system shall log logins.
 AUD-4      AUD-1    The system shall log logouts.
 AUD-5      AUD-1    The system shall log access grants.
 AUD-6      AUD-1    The system shall log access revocations.
 AUD-7      AUD-1    The system shall log access violations.
 AUD-8      AUD-1    The system shall log data object permission changes.
 AUD-9      AUD-1    The system shall log application startups.
 AUD-10     AUD-1    The system shall log application shutdowns.
 AUD-11     AUD-1    The system shall log application restarts.
 AUD-12     AUD-1    The system shall log application process abort events.
 AUD-13     AUD-1    The system shall log application process failure events.
 AUD-14     AUD-1    The system shall log application process abnormal end events.
 AUD-15     AUD-1    The system shall log the failure of network services.
 AUD-16     AUD-1    The system shall log the detection of suspicious or malicious activity from the
                     Intrusion Detection System (IDS).
 AUD-17     AUD-1    The system shall log the detection of suspicious or malicious activity from the
                     anti-spyware system.
 AUD-18     AUD-5    The system shall log changes to debt information.

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                                                                                                                               Customization
                                                                                                               Configuration
            Parent




                                                                                                        COTS
 REQ ID                                        Requirement Description                                                                         Comments
            REQ ID


 AUD-19     AUD-5    The system shall log changes to Debtor information.
 AUD-20     AUD-5    The system shall log changes to payment plan information.
 AUD-21     AUD-21   The system shall log software patches and updates.
 AUD-22     AUD-5    The system shall log Debt Account Status Code changes.
 AUD-23     AUD-1    The system shall log password changes.
 AUD-24     AUD-1    The system shall log network connection events.
 AUD-25     AUD-2    The system shall log CRUD events.
 AUD-26     AUD-3    The system shall store the following types of actions in the log record:
                     AUD-26.1 authorize
                     AUD-26.2 CRUD
                     AUD-26.3 revoke
                     AUD-26.4 accept network connection
 AUD-27     AUD-3    The system shall store the transaction name of the module or application
                     performing the action in the log record.
 AUD-28     AUD-3    The system shall store the transaction identifier of the module or application
                     performing the action in the log record.
 AUD-29     AUD-3    The system shall store Identifiers for the requestor of the action (e.g. userid,
                     computer name, Internet Protocol (IP) address, and Media Access Control
                     (MAC) address) in the log record.
 AUD-30     AUD-4    The system shall store Identifiers for the object the action is performed on
                     (e.g. file names accessed, unique identifiers of records accessed in a
                     database, query parameters used to determine records accessed in a
                     database, computer name, IP address, and MAC address) in the log record.
 AUD-31     AUD-4    The system shall store a timestamp for the event in the log record.
 AUD-32     AUD-4    The system shall store whether the action was allowed or denied by access-
                     control mechanisms in the log record.
 AUD-33     AUD-4    The system shall store the description and reason-codes of denials by the
                     access-control mechanism in the log record.
 AUD-34     AUD-5    The system shall log data entered into the web interface by Debtors.

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                                                                                                                              Customization
                                                                                                              Configuration
            Parent




                                                                                                       COTS
 REQ ID                                       Requirement Description                                                                         Comments
            REQ ID


 AUD-35     AUD-2    The system shall accept user entries in free text format in the comment field
                     of log records.
 AUD-36     AUD-2    The system shall accept alphanumeric entries in log record comment fields by
                     authorized user.
 AUD-37     AUD-2    The system shall search log events by Agency and Department Identifier by
                     authorized user.
 AUD-38     AUD-2    The system shall search log events by Reason Code by authorized user.
 AUD-39     AUD-2    The system shall search log events by Violation Code by authorized user.
 AUD-40     AUD-2    The system shall search log events by type of access attempted by
                     authorized user.
 AUD-41     AUD-2    The system shall search log events by User Identifier by authorized user.
 AUD-42     AUD-42   The system shall save scheduled job control attributes for scheduled job
                     processing designating the business they support in each scheduled job
                     header record.
 AUD-43     AUD-42   The system shall sum the number of detail records in each scheduled job file
                     during scheduled job processing. The number of records summed shall be
                     compared to the number of detail records in the file header. If the number of
                     detail records counted does not match the number in the file header an alert
                     shall be sent to the CCU.
 AUD-44     AUD-42   The system shall sum the number of detail records during scheduled job
                     processing in each scheduled job file and record the number of detail records
                     in the file header.
 AUD-45     AUD-42   The system shall sum the amount in each record of a financial scheduled job
                     file and store the sum from detail records, in the file header during scheduled
                     job processing.
 AUD-46     AUD-42   The system shall send an alert to CCU when financial scheduled job files total
                     amount in the file header is not equal to the sum of amounts from detail
                     records in the files received.
 AUD-47     AUD-42   The system shall send an alert to CCU when the financial scheduled job files

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                                                                                                                                              Customization
                                                                                                                         Configuration
            Parent




                                                                                                      COTS
 REQ ID                                        Requirement Description                                                                                        Comments
            REQ ID


                   total amount in the file header is not equal to the sum of amounts from detail
                   records in the file received from scheduled job processing.
 AUD-48     AUD-48 The system shall comply with the American Institute of Certified Public
                   Accountants (AICPA) Statement on Auditing Standards (SAS) No.70.



6.10 USABILITY

Usability addresses the aesthetic quality of the user interface. Usability requirements statements are listed below:




                                                                                                                                         Customization
                                                                                                         Configuration
              Parent REQ




                                                                                               COTS
  REQ ID                                       Requirement Description                                                                                           Comments
                  ID


                             The system shall use a centralized web interface. The
USE-1         USE-1          interface places information repeated across multiple web
                             pages in the same format and location on those web pages.
                             The system shall allow authorized users access to system
USE-2         USE-2
                             components following a single log on.
                             The system shall allow authorized users, following a single
USE-3         USE-3          action of signing out, to terminate access to system
                             components.
                             The system shall provide TTY capabilities for hearing and
USE-4         USE-4
                             speech impaired users.
USE-5         USE-5          The system shall provide language support for English.
USE-6         USE-6          The system shall provide language support for Spanish.
USE-7         USE-7          The system shall provide notifications of upcoming events on

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                                                                                                                 Customization
                                                                                                 Configuration
            Parent REQ




                                                                                          COTS
  REQ ID                                  Requirement Description                                                                Comments
                ID


                         CCU workstations.
                         The system shall provide authorized users, during live phone
USE-8       USE-8        calls, with the option to save phone conversations linked to a
                         unique Debtor identifier.
                         The system shall provide authorized users, during live phone
USE-9       USE-8        calls, with the option to recall and play previously recorded
                         Debtor phone conversations.
                         The system shall use dashboard software capable of providing
USE-10      USE-10       business intelligence through the representation of CCU
                         information using cubes.
                         The system shall provide a centralized administration module
USE-11      USE-11
                         for system tasks.
                         The system shall provide a centralized administration module
USE-12      USE-11
                         for authorized users to create configurations.
                         The system shall provide a centralized administration module
USE-13      USE-11
                         for authorized users to modify configurations.
                         The system shall provide a centralized administration module
USE-14      USE-11
                         for authorized users to delete configurations.
                         The system shall provide a centralized administration module
USE-15      USE-11
                         for authorized users to report configurations.
                         The system shall provide a centralized administration module
USE-16      USE-11
                         for authorized users to view configurations.
                         The system shall use a centralized administration module for
USE-17      USE-11
                         Application Administrators to maintain look-up tables.
                         The system shall use a centralized administration module for
USE-18      USE-11
                         Application Administrators to edit selection lists.
                         The system shall use a centralized administration module for
USE-19      USE-11
                         Application Administrators to configure screens.
USE-20      USE-11       The system shall use a centralized administration module for

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                                                                                                                  Customization
                                                                                                  Configuration
            Parent REQ




                                                                                           COTS
  REQ ID                                   Requirement Description                                                                Comments
                ID


                         Application Administrators to maintain user-defined value
                         parameters.
                         The system shall use a centralized administration module for
USE-21      USE-11
                         authorized users to maintain look-up tables.
                         The system shall use a centralized administration module for
USE-22      USE-11
                         authorized users to maintain selection lists.
                         The system shall use a centralized administration module for
USE-23      USE-11
                         authorized users to configure screens.
                         The system shall use a centralized administration module for
USE-24      USE-11
                         authorized users to edit user-defined parameters.
USE-25      USE-25       The system shall provide drop-down lists.
USE-26      USE-26       The system shall provide auto-population of fields.
USE-27      USE-27       The system shall provide sorting of query result data.
USE-28      USE-28       The system shall provide filters for query result data.
USE-29      USE-29       The system shall provide navigation shortcuts.
                         The system shall place alerts on user screens, such that the
USE-30      USE-30       user must acknowledge the alert before being allowed to
                         continue work.
                         The system shall display a message on unsuccessful login to
USE-31      USE-30       system login screen “The attempted user cannot be
                         authenticated by the system."
                         The system shall search by available fields including wild card
USE-32      USE-32
                         and fuzzy searches.
                         The system shall use a centralized administration module for
USE-33      USE-33
                         authorized users to initiate user-specified value parameters.




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6.11 DATA CONCURRENCY

Data concurrency addresses replicated data values to ensure that they are kept consistent with the source data. Data concurrency
requirements are listed below:




                                                                                                                       Customization
                                                                                                       Configuration
               Parent




                                                                                                COTS
  REQ ID                                      Requirement Description                                                                  Comments
               REQ ID


                          The system shall provide authorized users with a consistent view of
CUR-1         CUR-1
                          the data.
                          The system shall ensure that both the source data values and their
CUR-2         CUR-1
                          replicated data values are the same.
                          The system shall use optimistic concurrency control so a row of
CUR-3         CUR-3       data in the database is unavailable to other users only while the
                          data is actually being updated.
                          The system shall use pessimistic session locking only to block
CUR-4         CUR-4
                          other authorized users from updating.
                          The system shall use pessimistic session locking to permit reads of
CUR-5         CUR-4
                          the locked data.
                          The system shall use statement level read consistency provided by
CUR-6         CUR-4       the multi-version concurrency control of the Relational Database
                          Management System (RDBMS).
CUR-7         CUR-4       The system shall use committed data, also known as clean reads.



6.12 DATA RETENTION

Data retention addresses how long data will be retained and addressable by the system. Data retention requirements
statements are listed below:


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                                                                                                                      Customization
                                                                                                      Configuration
             Parent




                                                                                               COTS
  REQ ID                                   Requirement Description                                                                    Comments
             REQ ID


                      The system shall provide full data lifecycle services. Data Lifecycle
                      services are a policy-based approach to regulating the flow of an
RET-1       RET-1     information system's data throughout its life cycle: from creation
                      and initial storage to the time when it becomes obsolete and is
                      deleted.
RET-2       RET-1     The system shall provide full data lifecycle data retention.
RET-3       RET-1     The system shall provide full data lifecycle data archiving.
RET-4       RET-1     The system shall provide full data lifecycle data disposal.
                      The system shall provide full data lifecycle compliance with State of
RET-5       RET-1
                      Maryland data lifecycle laws.
                      The system shall provide full data lifecycle compliance with State of
RET-6       RET-1
                      Maryland data lifecycle regulations.
                      The system shall provide full data lifecycle compliance to the State
RET-7       RET-1
                      of Maryland data lifecycle guidelines.
                      The system shall provide full data lifecycle compliance to the data
RET-8       RET-1
                      lifecycle State standards.
                      The system shall provide full data lifecycle compliance with DoIT
RET-9       RET-1
                      data life cycle guidelines.
                      The system shall provide full data lifecycle compliance to data
RET-10      RET-1
                      lifecycle DoIT standards.
RET-11      RET-1     The system shall archive imported data files.
RET-12      RET-1     The system shall archive exported data files.
RET-13      RET-1     The system shall provide tiered data retention periods.
RET-14      RET-13    The system shall retain production data for the life of the debt.
                      The system shall retain archived data for the life of the debt, plus a
RET-15      RET-13    period of time less than three years should the data be successfully
                      audited.
RET-16      RET-13    The system shall retain imported data files for 10 years.
RET-17      RET-13    The system shall provide use of archived data until the end of the

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                                                                                                                                                           Customization
                                                                                                                           Configuration
              Parent




                                                                                                    COTS
  REQ ID                                    Requirement Description                                                                                                        Comments
              REQ ID


                       retention period.
RET-18       RET-13    The system shall retain ACD performance metrics for one year.
RET-19       RET-13    The system shall retain faxes sent for 3 years.
RET-20       RET-13    The system shall retain faxes received for 3 years.
RET-21       RET-1     The system shall retrieve archived data.
RET-22       RET-1     The system shall backup system data.
                       The system shall retain satisfied debt information for a period of
RET-23       RET-1
                       time less than three years should the data be successfully audited.
RET-24       RET-1     The system shall provide a unique debt linkage to stored faxes.
RET-25       RET-1     The system shall provide a unique Debtor linkage to stored faxes.
RET-26       RET-1     The system shall save CRUD events log files for a period of 1 year.



6.13 FAULT TOLERANCE

Fault tolerance addresses the ability of the system to remain operational, even during periods when there is component
(hardware, software, communications) failure. Fault tolerance requirements statements are listed below:




                                                                                                                                           Customization
                                                                                                           Configuration
              Parent



                                                                                             COTS
  REQ ID                                  Requirement Description                                                                                                          Comments
              REQ ID


                        The system shall maintain production availability for authorized
FLT-1       FLT-1
                        users in the event of system component failure.
                        The system shall maintain the operation of the Cashiering
FLT-2       FLT-1
                        module in the event of a system failure.
FLT-3       FLT-1       The system shall synchronize the payments received by the

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                                                                                                                 Customization
                                                                                                 Configuration
             Parent




                                                                                          COTS
  REQ ID                                 Requirement Description                                                                 Comments
             REQ ID


                       Cashiering module during a system failure to the production
                       databases upon recovery to an operational status.
                       The system shall maintain production availability for authorized
FLT-4       FLT-1
                       users in the event of a disk failure.
                       The system shall maintain production availability for authorized
FLT-5       FLT-1
                       users in the event of server failure.
                       The system shall maintain production availability for authorized
FLT-6       FLT-1
                       users in the event of the failure of one database server.
                       The system shall in the event of a failure recover to an
FLT-7       FLT-1
                       operational state without loss of data
                       The system shall maintain production availability for authorized
FLT-8       FLT-1
                       users in the event of a failure of power.
                       The system shall maintain production availability for authorized
FLT-9       FLT-1      users in the event of the failure of a Network Interface Card
                       (NIC).
                       The system shall maintain production availability for authorized
                       users in the event of the failure of a Host Bus Adapters (HBA),
FLT-10      FLT-1
                       if Storage Area Network (SAN) storage is used for the
                       production environment.



6.14 IMPLEMENTATION

Implementation addresses any constraints on the use and cost of third-party components, the implementation languages to be
used, the platforms that the system will support, the limits on the use of resources (e.g. memory and disk space), and any
standards to which the system must conform. Implementation requirements statements are listed below:




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                                                                                                                                          Customization
                                                                                                                          Configuration
            Parent




                                                                                                                   COTS
REQ ID                                               Requirement Description                                                                              Comments
            REQ ID


                     The system shall include a web interface to the core debt collection system that can be
IMP-1
                     accessed by Debtors from the internet.
                     The system shall include a web interface to the core debt collection system that can be
IMP-2
                     accessed by State Clients from the internet.
                     The system shall use web interface software capable of passing web payment sessions
IMP-3
                     through to the payment processing center.
                     The system shall include a call center capability built upon Computer Telephony Unified
IMP-4       IMP-4
                     Communications (UC) technology that is independent of the core debt collection software.
                     The system shall include an Internet Protocol Private Branch Exchange (IP-PBX) as a
IMP-5       IMP-4
                     component of a UC solution implemented on a Voice over Internet Protocol (VOIP) network.
IMP-6       IMP-4    The system shall include IVR software as a component of a UC solution.
IMP-7       IMP-4    The system shall include ACD software as a component of a UC solution.
IMP-8       IMP-4    The system shall include IPD software as a component of a UC solution.
                     The system shall meet State of Maryland, CCU, and State of Maryland Department of
IMP-9
                     Information Technology DoIT compliance requirements.
                     The system shall comply with the Department of Information Technology (DoIT) Policies and
IMP-10      IMP-9
                     Guidance http://doit.maryland.gov/policies/ Pages/default.aspx.
                     The system shall comply with the State of Maryland Information Technology Security Policies
IMP-11      IMP-9
                     and Standards http://doit.maryland.gov/support/Pages/SecurityPolicies.aspx.
                     The system shall comply with DoIT System Development Life Cycle (SDLC)
IMP-12      IMP-9
                     http://doit.maryland.gov/policies/SDLC/Pages/Home.aspx.
                     The system shall comply with the State of Maryland Information Technology Disaster
IMP-13      IMP-9    Recovery Guidelines http://doit.maryland.gov/
                     support/Documents/security_response/statemarylanddisasterplanning.pdf
                     The system shall comply with the State of Maryland Personal Information Protection Act
IMP-14      IMP-9
                     (PIPA) http://www.oag.state.md.us/ ID theft/businessgl.htm
                     The system shall comply with State of Maryland, DoIT Non-visual Access requirements as
IMP-15      IMP-9    stated in 36 CFR 1194 (Section 508 of the Rehabilitation Act (29 U.S.C. 794d) as amended
                     by the Workforce Investment Act of 1998 (P.L. 105-220) (August 7, 1998).

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                                                                                                                                               Customization
                                                                                                                               Configuration
            Parent




                                                                                                                        COTS
REQ ID                                                 Requirement Description                                                                                 Comments
            REQ ID


IMP-16               The system shall adhere to FIPS 140-2 encryption standards.
                     The system shall comply with Payment Card Industry Data Security Standard (PCI DSS) for
IMP-17
                     system components that use or store credit card or debit card information.
                     The system shall comply with Payment Application Best Practices (PABP) for subsystem
IMP-18
                     components that use or store credit card or debit card information.
IMP-19               The system shall scan for files received since a user-specific date and time.
                     The system shall provide the option to send notifications (email or fax) of files received since
IMP-20
                     a user-specified date and time.
                     The system shall comply with the Financial Accounting Standards Board (FASB) Generally
IMP-21
                     Accepted Accounting Practices (GAAP) standard.
IMP-22               The system shall comply with the Gramm-Leach Bliley Act.
IMP-23               The system shall comply with the Fair Credit Reporting Act.
IMP-34               The system shall comply with Federal Information Security Management Act 2002 (FISMA).
IMP-35               The system shall comply with Federal Information Processing Standards (FIPS) 200.
                     The system shall use Structured Query Language (SQL) that is American National Standards
IMP-36               Institute (ANSI) International Committee for Information Technology Standards (INCITS) 135-
                     1992 SQL compliant.
                     The system shall use data migrated from the current CCU production environment including
IMP-37
                     archived data.
IMP-38      IMP-37   The system shall store data in a RDBMS.
                     The system shall use RDBMS software which is either Microsoft (MS) Structured Query
IMP-39      IMP-37
                     Language (SQL)®™/Server or Oracle®™.
IMP-40               The system shall provide a Document Management System (DMS).
                     The system shall place a referential constraint on Federal Government address updates,
IMP-41               such that the use of those addresses shall be limited to Tax Refund Intercept Program (TRIP)
                     food stamp accounts.
IMP-42               The system shall use Debtor information migrated from the current RPCS.
IMP-43               The system shall use debt information migrated from the current RPCS system.
IMP-44               The system shall use digital images converted from the current RPCS system.

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ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                              Customization
                                                                                                                              Configuration
            Parent




                                                                                                                       COTS
REQ ID                                                Requirement Description                                                                                 Comments
            REQ ID


IMP-45               The system shall provide dynamic file format creation for reading data files.
IMP-46               The system shall provide dynamic file format creation for writing data files.
                     The system shall provide for the display of images (e.g. scanned payments, checks, court
IMP-47
                     documents and payment plans).
IMP-48      IMP-48   The system shall use multiple data reporting methods.
                     The system shall allow authorized users to download query results into PC based report
IMP-49      IMP-48   writing software (e.g. Excel®™, Lotus®™, and Crystal Reports®™). Offeror should list
                     reporting products that are compatible with their COTS product in the comments column.
IMP-50      IMP-48   The system shall provide a dashboard with data exploration through the use of filters.
                     The system shall provide a dashboard with data exploration through the use of drill up or drill
IMP-51      IMP-48
                     down.
                     The system shall provide a dashboard with data exploration through the use of drill-through to
IMP-52      IMP-48
                     source data.
IMP-53      IMP-48   The system shall provide online, ad hoc reports through the CCU web interface.
IMP-54               The system shall provide a scheduler for scheduling repetitive operations (e.g. reports).
IMP-55      IMP-54   The system shall allow authorized users to re-submit failed scheduled jobs.
IMP-56      IMP-54   The system shall allow authorized users to cancel a scheduled job.
IMP-57      IMP-54   The system shall allow authorized users to edit a scheduled job.
IMP-58      IMP-54   The system shall allow saved user-specified criteria to schedule a job.
IMP-59      IMP-54   The system shall retrieve import files using an authorized user-specified schedule.
                     The system shall send a user-specified notification (e.g. email, fax) to the ADC when a file is
IMP-60      IMP-54
                     ready for ADC pick-up.
IMP-61               The system shall print reports on network attached printers.
IMP-62               The system shall use multiple communication methods.
                     The system shall provide user access through the use of DoIT operated Microsoft Active
IMP-63
                     Directory software.
                     The system shall be able to produce files using American Standard Code for Information
IMP-64
                     Interchange (ASCII) character sets that can be read by computer systems in the COMP ADC.
IMP-65               The system shall be able to produce files using Extended Binary Coded Decimal Interchange

7/13/2011                                                                                                                                                     317
ATTACHMENT I - CCU DCIS SYSTEM REQUIREMENTS




                                                                                                                                             Customization
                                                                                                                             Configuration
            Parent




                                                                                                                      COTS
REQ ID                                                Requirement Description                                                                                Comments
            REQ ID


                     Code (EBCDIC) character sets that can be read by computer systems in the COMP ADC.
                     The system shall provide access to the DCIS from satellite office with sub-second response
IMP-66
                     time.
IMP-67               The system shall segregate the system into four distinct environments.
                     The system shall segregate the Debtor daily operations environment into an environment
IMP-68      IMP-67
                     called the production environment.
                     The system shall provide a production environment that is not accessible to development
IMP-69      IMP-67
                     staff.
IMP-70      IMP-67   The system shall use the production environment for data file exchanges.
IMP-71      IMP-70   The system shall store imported files in directories requiring authentication for access.
IMP-72      IMP-70   The system shall store exported files in directories requiring authentication for access.
                     The system shall allow the Application Administrator, through a web interface, to add or
IMP-73
                     remove authorized users from access to directories requiring authentication.
IMP-74      IMP-67   The system shall use the production environment for authorized users.
                     The system shall segregate the development of changes to an environment call the
IMP-75      IMP-67
                     development environment.
                     The system shall segregate the new modifications before applying them to the production
IMP-76      IMP-67
                     environment in a separate environment to be known as the test environment.
                     The system shall segregate near real-time copies of production files in an environment called
IMP-77      IMP-67
                     disaster recovery.
                     The system shall segregate copies of production software in the disaster recovery
IMP-78      IMP-67
                     environment.
                     The system shall segregate copies of production configurations in the disaster recovery
IMP-79      IMP-67
                     environment.
IMP-80      IMP-67   The system shall use the disaster recovery environment files for reports.
                     The system shall balance the processing loads; across multiple servers, such that servers will
IMP-81      IMP-67   have similar processing loads should one of these servers fail, the processing load will be
                     redistributed across the remaining servers.
IMP-82               The system shall use Symantec Endpoint Protection®™ agents on DoIT managed MS

7/13/2011                                                                                                                                                    318
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                                                                                                                                          Customization
                                                                                                                          Configuration
            Parent




                                                                                                                   COTS
REQ ID                                               Requirement Description                                                                              Comments
            REQ ID


                     Windows®™ based servers and workstations.
IMP-83               The system shall change and destroy cryptographic master keys at least once per year.
IMP-84               The system shall use only necessary system services for the production environment.
                     The system shall comply with State of Maryland Microcomputer PC Laptop Security Standard
IMP-85
                     using heuristic malicious software protection.
                     The system shall have default user accounts and passwords removed prior to production
IMP-86
                     deployment.
                     The system shall configure workstation user access rights to enforce the principle of least
IMP-87
                     privilege.
                     The system shall comply with the Fair and Accurate Credit Transactions Act (Red Flag
IMP-88      IMP-84
                     Rules), http://www.ftc.gov/bcp/edu/pubs/ business/ID theft/bus23.pdf




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