SENIORS GUIDE

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					SENIORS’ GUIDE
       2012/2013
Age-Friendly Manitoba Initiative helps   An Age-Friendly Manitoba…
seniors lead active, socially engaged,
                                         Recognizes the diversity
independent lives that contribute to
                                         among older Manitobans
healthy aging. Manitoba, led by the
Seniors and Healthy Aging Secretariat,   Encourages healthy, active aging
provides many programs and services      Supports the contributions
that benefit seniors and make us the     of older Manitobans
most Age-Friendly province in Canada.              Creating communities committed to
                                         Promotes the participation of seniors
                                                                  healthy,
                                         in all aspects of our community active aging
Sign up your community today!
                                         Engages stakeholders in building
Contact the Seniors and Healthy
                                         age-friendly communities
Aging Secretariat
Visit: www.manitoba.ca/shas              Creates accessible, safe
Phone: Winnipeg 945-6565;                environments for older adults
Toll-Free 1-800-665-6565                 Treats people of all ages with respect
To learn about other Age-Friendly
Communities
Visit: www.agefriendlymanitoba.ca
MESSAGE FROM MINISTER OF
HEALTHY LIVING, SENIORS & CONSUMER AFFAIRS

Welcome to the 2012-2013 edition of the Manitoba Seniors’ Guide. As Manitoba’s
Minister of Healthy Living, Seniors and Consumer Affairs, I am pleased to offer
you this tool to help you find useful information about programs and services.
Manitoba is committed to supporting citizens of all ages in environments that
encourage health and wellness. We encourage Manitobans to make healthier choices
every day including eating well, maintaining an active lifestyle and learning to prevent
injuries and disease. We also encourage everyone to get involved in their communities
because we know there are tremendous health benefits from interacting with people.
Part of this commitment is reflected in our Age-Friendly Manitoba Initiative. It is
an excellent forum to talk about creating communities that are respectful, accessible
and provide positive opportunities for older adults to contribute in a meaningful
way. An Age-Friendly community benefits everyone, not just older adults. When a
neighbourhood is safe, it is safe for children, youth and adults of all ages and abilities.
A building that is barrier-free allows younger and older people with disabilities and
parents with strollers to access the programs or services offered inside. Transportation
options that are accessible and affordable allow seniors to contribute to their
community by participating in civic, cultural, educational, paid and voluntary
activities.
I extend my gratitude to the Manitoba Council on Aging (MCA). The MCA is a
group of dedicated older adults who continue to inspire me and keep me aware of
what is important to Manitoba seniors. I thank the MCA for the hard work, time and
effort they devote to seniors issues and ensuring this guide will be a valuable resource
to Manitobans.


Sincerely,




Jim Rondeau
Minister of Healthy Living, Seniors and Consumer Affairs
MESSAGE FROM THE CHAIR OF
MANITOBA COUNCIL ON AGING

Greetings
On behalf of the Manitoba Council on Aging, I am pleased to present the 2012/13
edition of the Manitoba Seniors Guide. The Seniors’ Guide is a valuable tool for
seniors, their families, caregivers and senior-serving organizations to access relevant,
up-to-date information on programs and services available to older Manitobans.
The Manitoba Council on Aging held a focus group which reviewed the Seniors’
Guide in detail and made recommendations on the layout, design and content to
ensure that the Guide remains a meaningful, easy-to-use resource. We hope these
changes allow users to access the information they need in a timely fashion. Ensuring
that all older Manitobans have access to the information, programs and services is a
priority for the Manitoba Council on Aging.
As the population ages the role of the Manitoba Council on Aging as an advisory
body to the Minister of Healthy Living, Seniors and Consumer Affairs will become
increasingly important. One of the primary roles of the Council is to ensure that the
voice of older Manitobans is heard within government. To guarantee that the Council
represents the diversity of older Manitobans, the Council is made up of a group of
seniors from various cultural, geographic and community service backgrounds. The
Council also meets with older adults throughout Manitoba to get their perspective on
issues faced by seniors and the priorities of Council.
Another key role is to promote awareness and understanding of the aging process.
Too often we hear negative messages, that the growing number of older Manitobans
will create a strain on our Health Care System and social services. Lately, I have been
hearing words like “tsunami” and “tidal wave” in reference to the aging population. We
need to change our language and our mind set by adopting an age-friendly approach.
Age-friendly is about people of all ages (including seniors) working together to
create a healthy, vibrant community. By making you aware of the resources in this
Guide we hope to support older Manitobans in living well as they age. This includes
contributing to their communities by sharing their experiences, talents and wisdom.
Together we can truly create an age-friendly province.




Jean-Yves Rochon, Chair
Manitoba Council on Aging
TABLE OF CONTENTS
1.0 Introduction .........................................1                     5.0 Active Living, Recreation & Sport 15
    1.1 About this Guide.................................................1             Manitoba in Motion ..........................................15
        Manitoba Council on Aging ...............................1                     Recreation & Regional Services Branch ...........16
        Seniors & Healthy Aging Secretariat ..................1                    5.1 Active Living & Recreation Centres/
                                                                                       Programs ..........................................................16
2.0 Frequently Called Numbers .............2
                                                                                       City of Winnipeg-Leisure Guide ......................16
    2.1 Crisis Numbers & Support Lines ......................2                         Rady Jewish Community Centre......................16
3.0 Information & Referral......................3                                      Reh-Fit Centre....................................................16
         Seniors Information Line ....................................3                Rural & Northern Recreation
         233-Âllo, Centre D’Information.........................3                       Opportunities ...................................................17
         Manitoba Government Inquiry..........................3                        Senior Centres ....................................................17
         City of Winnipeg General Inquiry .....................3                       University of Manitoba-Aging Actively
                                                                                        Programs...........................................................17
         Contact Community Information .....................3
                                                                                       University of Winnipeg-55+ Program.............17
4.0 Seniors Organizations ......................4                                      Wellness Institute ...............................................17
    4.1 Provincial Seniors Organizations ....................4                         YMCA-YWCA....................................................18
        Active Living Coalition for Older Adults ...........4                      5.2 Fishing & Hunting............................................18
        A&O: Support Services for Older Adults...........4                             Fishing Licenses-Manitoba Water
                                                                                        Stewardship ......................................................18
        Creative Retirement Manitoba ...........................4
                                                                                       Manitoba Hunting Licenses ..............................18
        Manitoba Association of Senior Centres ...........5
                                                                                   5.3 Senior Sporting Events ....................................18
    4.2 Community Seniors Organizations .................5
                                                                                       55 Plus Games ....................................................18
        Seniors Community Resource Councils............5
                                                                                   5.4 Training & Information...................................19
        Senior Centres ....................................................13
                                                                                       Active Living Coalition for Older Adults .........19
    4.3 Aboriginal Seniors Organizations..................14
                                                                                       Manitoba Fitness Council .................................19
        Aboriginal Seniors Resource Centre
         of Winnipeg ......................................................14
                                                                                6.0 Addictions & Gambling Support
    4.4 Francophone Seniors Organizations .............15
                                                                                   Services & Programs ........................ 19
        Conseil des Francophones 55+.........................15
                                                                                       Addictions Foundation of Manitoba ...............19
        La Fédération des Âinés
         Franco-Manitobains ........................................15                 Gambling Helpline ............................................20
        Pluri-elles Manitoba ..........................................15              Partners Seeking Solutions with Seniors .........20
    4.5 Multicultural/Ethnic Seniors Groups ............15                             Peer Helping Program for Older Adults ..........21
                                                                                   6.1 Addictions Self-Help Groups ..........................21
                                                                                       Alcoholics Anonymous .....................................21



                                                                                                                     Table of Contents • iii
         Al-Anon/Alateen Central Service .....................21                  10.0 Employment & Retirement ......... 27
         Gamblers Anonymous ......................................21                       Opportunities for Employment-Mature
                                                                                            Worker Program ..............................................27
7.0 Caregiving & End of Life Care ........ 21
                                                                                           Office of the Superintendent-Pension
        Guide for the Caregiver .....................................21                     Commission .....................................................27
        Manitoba Caregiver Coalition ..........................22
    7.1 Caregiver Support Services & Programs .......22                           11.0 Finances .......................................... 28
        Rupert’s Land Caregiver Services .....................22                      11.1 Federal Income Security Programs ..............28
        Respite Care ........................................................22           Service Canada ...................................................28
        Support Groups .................................................22                Old Age Security Pension ..................................28
    7.2 Employment Benefits for Caregivers .............22                                Guaranteed Income Supplement .....................28
        Compassionate Care Benefits ...........................22                         Allowance ...........................................................29
    7.3 End of Life Care ................................................22               Allowance for the Survivor ...............................29
        Canadian Virtual Hospice .................................22                      Canada Pension Plan .........................................29
        Hospice & Palliative Care Manitoba ................23                             Canada Pension Plan-Survivor Benefit ...........29
        Palliative Care Programs ...................................23                    Canada Pension Plan-Death Benefit ................29
        Palliative Care Drug Access Program ...............23                             Canada Pension Plan-Disability Benefit ..........30
    7.4 Tax Credits ........................................................24            Canada Pension Plan-Pension Sharing............30
        Primary Caregiver Tax Credit ...........................24                        Canada Pension Plan-Credit Splitting .............30
    7.5 Funeral Arrangements .....................................24                      Employment Insurance .....................................30
        Employment & Income                                                           11.2 Provincial Income Security Programs .........30
         Assistance-Funeral Coverage ..........................24                         55 Plus Program.................................................30
        Manitoba Funeral Service Association.............24                               Employment & Income Assistance ..................31
                                                                                          RentAid ...............................................................31
8.0 Congratulatory Messages, Award
                                                                                          Social Services Appeal Board ............................31
Programs & Celebratory Days............. 24
                                                                                      11.3 Income Tax Assistance ...................................32
         Congratulatory Messages ..................................24
                                                                                          Community Volunteers Income
         Manitoba Council on Aging                                                         Tax Program .....................................................32
          Recognition Awards .........................................24
                                                                                          Manitoba Tax Assistance Office........................32
         Seniors’ & Elders’ Month...................................25
                                                                                      11.4 Income Tax Inquiries .....................................32
         Caregiver Recognition Day ...............................25
                                                                                          Canada Revenue Agency-Federal Income
         World Elder Abuse Awareness Day ..................25                              Tax Inquiries .....................................................32
                                                                                      11.5 Tax Credits ......................................................32
9.0 Consumer Information
                                                                                          Goods and Services Harmonized Sales
& Protection ........................................... 25
                                                                                           Tax Credit .........................................................32
         Consumer Protection Office .............................25                       Disability Tax Credit ..........................................32
         Consumers’ Association of Canada .................25                             Education Property Tax Credit.........................33
         Financial Institutions Regulation Branch........26                               Manitoba Family Tax Benefit............................33
         Manitoba Gaming Control Commission ........26                                    Personal Tax Credit ............................................33
         Manitoba Securities Commission ....................26                            Primary Caregiver Tax Credit ...........................33
         Phonebusters & Seniorbusters                                                     Public Transit Tax Credit...................................33
          Anti-Fraud Program ........................................27

         iv • Manitoba Seniors’ Guide
       School Tax Assistance for Tenants/                                            Centre for Community Oral Health-
        Homeowners 55+ ............................................33                 Dental Clinics ...................................................49
       Federal Pension Tax Credit ...............................34                  CCOH-Home Dental Care Program ...............49
       Manitoba Pension Tax Credit ...........................34                     Mount Carmel Clinic ........................................50
   11.6 Financial Counselling ....................................34                 Siloam Mission-Dental Services .......................50
       Community Financial Counselling Service ....34                                University of Manitoba Faculty
   11.7 Trustee Services ..............................................34             of Dentistry.......................................................50
       Public Trustee .....................................................34    12.8 Medical Equipment & Supplies ....................50
                                                                                     Society for Manitobans with Disabilities-
12.0 Health & Wellness......................... 36                                    Wheelchair Services .........................................50
       Emergency Response Information Kit.............36                         12.9 Seniors Foot Care Services ............................50
       Family Doctor Connecting Program ...............36                            Nor’West Foot Care Program ...........................50
       Health e-Plan......................................................36         Foot Care Services for Seniors ..........................50
       Health Links-Info Santé ....................................36            12.10 Other Health Services ..................................51
       Telecare Manitoba ..............................................37            Manitoba Blue Cross .........................................51
   12.1 Health Services & Supports...........................37                  12.11 Mental Health & Counselling Services ......51
       Regional Health Authorities..............................37                   A&O: Support Services for Older Adults.........51
       Home Care Program .........................................39                 Aurora Family Therapy Centre ........................51
       Self & Family Managed Home Care                                               Geriatric Mental Health Team & Mental
        Program ............................................................44        Health Services for the Elderly........................51
       Manitoba Health Appeal Board........................44                        Jewish Child & Family Services to Jewish
       Geriatric Program Assessment Team ...............44                            Older Adults .....................................................52
       Healthy Aging Resource Team ..........................44                      Klinic Community Health Centre....................52
       Mature Women’s Centre ...................................45                   Manitoba Farm & Rural Support Services ......52
       Nor’West Co-op Community                                                      Manitoba Suicide Line.......................................52
        Health Centre ...................................................45          Men’s Resource Centre ......................................53
       Public Health Nursing Services ........................45                     Mood Disorders Association of Manitoba ......53
   12.2 Manitoba Health Insurance Plan                                               Nor’West Co-op Community
       & Benefits..........................................................46         Health Centre ...................................................53
       Manitoba Health Card ......................................46             12.12 Sexual Health & Lesbian, Gay, Bisexual,
       Eye Exams for Seniors .......................................47               Transgendered and Two-Spirited
       Senior Eyeglass Program ...................................47                 (LGBTT) Support Services .............................53
   12.3 Adult Day Programs ......................................47                  Rainbow Resource Centre .................................53
   12.4 Pharmacare Program ....................................47                    Sexuality Education Resource Centre ..............53
       Pharmacare Deductible Installment                                         12.13 Patient Safety ................................................54
        Payment Program ............................................48               Manitoba Institute for Patient Safety ...............54
   12.5 Medication Information................................49                 12.14 Nutrition .......................................................54
       Medication Information Line for Everyone ....49                               Food Banks .........................................................54
   12.6 Therapy & Medical Services ..........................49                      Meals on Wheels ................................................54
       Community Therapy Services ..........................49                       Seniors Congregate Meal Programs .................55
   12.7 Dental Services ...............................................49


                                                                                                                     Table of Contents • v
12.15 Health & Chronic Disease Related                                             13.3 Locating Housing ...........................................65
     Organizations .......................................................55           A&O: Support Services for Older
        Alzheimer Society of Manitoba ........................55                        Adults-Winnipeg Housing Directory
        Arthritis Society .................................................55           for Older Adults ...............................................65
        Canadian Cancer Society ..................................56                   Seniors & Healthy Aging Secretariat-Rural
        CancerCare Manitoba .......................................56                   Housing Directory ...........................................67
        Canadian Diabetes Association ........................56                       Winnipeg Rental Network-Housing
                                                                                        Database............................................................67
        Regional Diabetes Program ..............................57
                                                                                       A&O: Support Services for Older Adults-
        Hearth & Stroke Foundation ............................57
                                                                                        Housing Program ............................................67
        Huntington Disease Resource Centre ..............57
                                                                                   13.4 Landlord & Tenant Relations ........................67
        Lung Association................................................57
                                                                                       Residential Tenancies Branch ...........................67
        Multiple Sclerosis Society of Canada ...............58
                                                                                       Independent Advisor Program .........................67
        Osteoporosis Canada-Manitoba Chapter........58
                                                                                   13.5 Home Improvement Assistance....................68
        Parkinson Society Manitoba .............................58
                                                                                       Emergency Repair Program ..............................68
        Stroke Recovery Association of Manitoba .......59
                                                                                       Home Adaptations for Senior’s
    12.16 Community Emergency Assistance............59                                  Independence ...................................................68
        Agape Table ........................................................59         Homeowner Emergency Loan Program..........68
        Canadian Red Cross Society .............................59                     Residential Rehabilitation Assistance
        Salvation Army ...................................................59            Program ............................................................69
                                                                                   13.6 Home Maintenance Assistance .....................69
13.0 Housing............................................ 61
                                                                                       Community Home Services Program .............69
     13.1 Housing Options ............................................61
                                                                                       Self-Starting Creative Opportunity for
         Condominiums..................................................61               People in Employment ....................................69
         Co-Operative Housing ......................................61                 Seniors Community Maintenance
         Independent Living with Tenant Services                                        Programs...........................................................69
          (Assisted Living)...............................................61       13.7 Housing Supports & Other Resources .........70
         Life Lease Rental Housing .................................61                 A&O: Support Services for Older
         Personal Care Homes ........................................61                 Adults-This Full Housing Senior
         Private Non-Profit Housing..............................62                     Hoarding Program...........................................70
         Residential Care .................................................62          Bed Bug Hotline.................................................70
         Subsidized Rental Housing ...............................62                   Bed Bug-Bug N Scrub Program .......................70
           Manitoba Housing .........................................62
         Supportive Housing...........................................64         14.0 Human Rights & Legal Matters .. 70
         Supports to Seniors in Group Living ...............64                          Community Legal Education Association.......70
     13.2 Long Term Care ..............................................64               Grandparent & Family Access ..........................71
         Long Term & Continuing Care Association                                        Law Phone-In & Lawyer Referral Program .....71
          of Manitoba ......................................................64          Legal Aid Manitoba ...........................................71
         Personal Care Homes & Placement .................64                            Legal Clinics for Older Adults...........................72
         Personal Care Home Residential Charges .......65                               Legal Help Centre ..............................................72
                                                                                        Legal Information Guide for Seniors ...............72
                                                                                        Manitoba Association for Rights & Liberties ..72


          vi • Manitoba Seniors’ Guide
        Manitoba Human Rights Commission ...........73                              18.0 Resources for Seniors
        Ombudsman ......................................................73             with Disabilities ................................ 79
    14.1 Mediation Services .........................................73                    Independent Living Resource Centre ..............79
15.0 Identification & Proof of Age .......74                                               Manitoba League of Persons with Disabilities 79
                                                                                           Society for Manitobans with Disabilities .........80
         Proof of Age........................................................74
                                                                                           Winnserv ............................................................80
         Baptismal Certificates ........................................74
                                                                                       18.1 Assistive Devices.............................................80
         Old Age Security Identification Card
          (Blue Card) .......................................................74            Rehabilitation Engineering Department-
                                                                                            Health Sciences Centre ....................................80
         Passport Canada.................................................74
                                                                                       18.2 Support Services for Persons with Visual
         Social Insurance Number..................................74
                                                                                           Impairments.....................................................81
         Vital Statistics-Birth, Marriage & Death
                                                                                           Canadian National Institute for the Blind .......81
          Certificates ........................................................75
                                                                                           Public Library Special Services .........................81
         Other Options for Photo Identification ..........75
                                                                                           Seniors Community Resource Councils..........81
16.0 Lifelong Learning .......................... 75                                   18.3 Support Services for Persons with
                                                                                           Community Disorders ....................................81
        Creative Retirement Manitoba .........................75
                                                                                           Hearing Centres & Services ..............................81
        University of Winnipeg Continuing
         Education 55 Plus Program ............................75                          Communication & Swallowing Problems .......82
        University of Manitoba-Lifelong Learning .....75                                   Hearing Instrument Practitioners ....................82
        St. John Ambulance-First Aid Training ...........75                                Private Practice Audiologists.............................82
    16.1 Library & Archive Services ............................76                         Hard of Hearing Services ..................................82
        Archives of Manitoba ........................................76                    Deaf Centre Manitoba.......................................83
        Manitoba Legislative Library ............................76                        Deaf Resource Centre ........................................83
        Metis Culture & Heritage Resource Centre .....76                                   E-Quality Communication Centre
                                                                                            of Excellence .....................................................83
        Public Library Services ......................................76
                                                                                           Manitoba Deaf-Blind Association ....................83
    16.2 Research ..........................................................77
                                                                                           Manitoba Telecom Services...............................83
        Centre on Aging .................................................77
                                                                                           Resource Centre for Manitobans Who
17.0 Newcomer Senior Programs                                                               are Deaf-Blind ..................................................84
   & Services ......................................... 77
                                                                                    19.0 Safety & Security .........................84
         A&O: Support Services for Older
                                                                                       19.1 Personal Emergency Response Systems.......84
          Adults-Entry Program for Older Adult
          Immigrants .......................................................77             Victoria Lifeline..................................................84
         Immigrant Centre Manitoba ............................77                      19.2 Personal Safety & Security.............................84
         Immigrant Women’s Association                                                     A&O: Support Services for Older
          of Manitoba ......................................................78              Adults-Older Victim Services..........................84
         Immigrant Women’s Counselling Services......78                                    A&O: Support Services for Older
                                                                                            Adults-SafetyAid Crime & Falls
         Jewish Child & Family Services ........................78
                                                                                            Prevention Program ........................................85
         Language Bank ...................................................78
                                                                                           Block Parent Program of Winnipeg .................85
         Manitoba Interfaith Immigration Council .....78
                                                                                           Support Services for Victims of Crime ............85
         Society for Manitobans with Disabilities .........79

                                                                                                                         Table of Contents • vii
    Compensation for Victims of Crime                                          20.0 Transportation .............................. 91
     Program ............................................................86
                                                                                      Handi-Transit .....................................................91
    Victim Witness Assistance Program.................86
                                                                                      Brandon Handi-Transit.....................................91
19.3 Senior/Elder Abuse.........................................87
                                                                                      Handivan Services-Mobility Disadvantaged
    Seniors Abuse Support Line..............................87                         Transportation Program .................................91
    A&O: Support Services for Older Adults-                                           Parking Permit Program ...................................91
     Elder Abuse Prevention Services ....................88
                                                                                      Manitoba Public Insurance-Medical
    A&O: Support Services for Older Adults-                                            Conditions & Driver Licensing
     Safe Suite Program ...........................................88                  Requirements ...................................................92
    Cellphone Emergency Limited                                                       Seniors Transportation Programs ....................92
     Link-Up Program ............................................88
                                                                                      Transportation Options Network
    Domestic Violence Intervention Unit ..............88                               for Seniors.........................................................92
    Domestic Violence Support Services ...............89                              Winnipeg Transit ...............................................93
    Protection for Persons in Care Office ..............89                        20.1 Tax Credits ......................................................93
    Manitoba Network for the Prevention                                               Public Transit Tax Credit...................................93
     of Abuse of Older Adults .................................89
    Crisis Accommodations & Supports                                           21.0 Veterans Services & Benefits ..... 93
     Crisis Line for Persons with Disabilities ........89                         Bureau of Pensions Advocates.................................93
    Domestic Violence Crisis & Information                                        Royal Canadian Naval Benevolent Fund ................93
     Line ................................................................90
                                                                                  Veterans Affairs Canada ...........................................94
    Women’s Shelters ...............................................90
                                                                                  Veterans Independence Program ............................94




     viii • Manitoba Seniors’ Guide
1.0 INTRODUCTION                                               Council welcomes individual and group expressions
                                                               of interest and concern about seniors’ issues. For more
                                                               information, contact:
1.1 ABOUT THIS GUIDE
                                                               Manitoba Council on Aging
The Manitoba Seniors’ Guide is produced and                    1610 – 155 Carlton Street
distributed by the Seniors & Healthy Aging Secretariat         Winnipeg, MB R3C 3H8
and the Manitoba Council on Aging. The Guide                   Phone: 204-945-6565
includes a number of features to help you find the             Toll Free: 1-800-665-6565
information that you need:                                     Email: seniors@gov.mb.ca
•	 Detailed	Table	of	Contents	(pages	iii-viii);                Website: www.gov.mb.ca/shas
•	 A	list	of	frequently	called	numbers	and	crisis	numbers	
   (page	2);	and
•	 Descriptions	of	programs	and	services	that	are	             SENIORS AND HEALTHY AGING
   available to older Manitobans.                              SECRETARIAT (SHAS)
This guide is reviewed and changed regularly to ensure         The SHAS promotes the health, independence and
it continues to meet the needs of older Manitobans. If         well-being of older Manitobans. SHAS also:
you have suggestions or comments about this edition
                                                               •	 Supports	the	Minister	of	Healthy	Living,	Seniors	&	
of the Manitoba Seniors’ Guide, please contact us at
                                                                  Consumer	Affairs;
204-945-6565, 1-800-665-6565 or seniors@gov.mb.ca.
                                                               •	 Ensures	the	needs	and	concerns	of	older	Manitobans	
NOTE: Starting July 29th, 2012 MTS will be                        are reflected through a co-ordinated and
introducing 10-digit dialing for all local calls in               comprehensive framework of legislation, public policy
Manitoba. They will also be introducing a new “431”               and	programs;
area code. Assignment of the new area code will
depend on the demand for telephone numbers in                  •	 Provides	information	and	referrals	to	older	adults,	
your area. Therefore, we have included the area                   family members, professionals and government
codes for all the programs and services listed within             departments;
the Manitoba Seniors’ Guide.                                   •	 Leads	the	development	and	implementation	of	the	
                                                                  Age-Friendly Manitoba Initiative. The Age-Friendly
                                                                  Manitoba Initiative supports older adults in leading
MANITOBA COUNCIL                                                  healthy active, socially engaged and independent lives
ON AGING (MCA)                                                    through	the	creation	of	age-friendly	communities;
The MCA is an advisory body to the Minister of                 •	 Works	collaboratively	across	government,	with	
Healthy Living, Seniors and Consumer Affairs. MCA                 community groups and the private sector on issues
members are older adults, who represent a cross-                  affecting	older	Manitobans;	and
section of geographic, ethnic and community service            •	 Provides	administrative	and	research	support	to	the	
backgrounds in Manitoba. The Council is responsible               Manitoba Council on Aging.
for providing the Minister with information and advice         For more information, contact:
about:
                                                               Healthy Living, Seniors & Consumer Affairs
•	 The	aging	process	and	its	implications	for	all	age	         Seniors & Healthy Aging Secretariat
   groups	in	Manitoba;                                         1610 – 155 Carlton Street
•	 Programs,	services,	policies,	legislation	that	relate	to	   Winnipeg, MB R3C 3H8
   the	aging	process;	and                                      Phone: 204-945-2127
•	 The	needs	and	interests	of	older	Manitobans.                Toll Free: 1-800-665-6565
                                                               Email: seniors@gov.mb.ca
The Manitoba Council on Aging Act (Bill 8) outlines
                                                               Website: www.gov.mb.ca/shas
the formation and the responsibilities of the MCA. The
                                                                                                 Introduction • 1
2.0 FREQUENTLY CALLED                                                          2.1 CRISIS NUMBERS & SUPPORT
                                                                               LINES (24 hours):
NUMBERS                                                                        Seniors Abuse Support Line
                                                                               Toll Free: ................................................. 1-888-896-7183
Seniors Information Line ...................... 204-945-6565
Toll Free: ................................................. 1-800-665-6565    Domestic Violence Crisis & Information Line
                                                                               Toll free ................................................... 1-877-977-0007
City of Winnipeg General Inquiry ..........................311
Toll Free .................................................. 1-877-311-4974    Crisis Line ................................................ 204-786-8686
                                                                               Toll Free: ................................................. 1-888-322-3019
Canada Government General Inquiry
Toll free: .................................................. 1-800-622-6232   Gambling Helpline
                                                                               Toll Free: ................................................. 1-800-463-1554
Manitoba Government Inquiry ............ 204-945-3744
Toll Free: ................................................. 1-866-626-4862    Manitoba Farm & Rural Support Line
                                                                               Toll Free: ................................................. 1-866-367-3276
55 Plus Supplement ................................ 204-523-5230
Toll Free: ................................................. 1-800-563-8793    Manitoba Suicide Line
                                                                               Toll Free: ................................................. 1-877-435-7170
Handicap Parking Pass........................... 204-975-3257
Toll Free: ................................................. 1-800-836-5551

Health Links ............................................ 204-788-8200
Toll Free: ................................................. 1-888-315-9257

Home Care Information ... 204-788-8330 (Winnipeg)
Rural – contact RHA.......................................... page XX

Law Phone-In Line.................................. 204-943-2305
Toll Free: ................................................. 1-800-262-8800

Manitoba Housing Authority
Application Inquiries ................................204-945-4663

OAS/GIS/CPP Information
Toll Free: ................................................. 1-800-277-9914

Pharmacare Drug Program ................... 204-786-7141
Toll Free: ................................................. 1-800-297-8099

Residential Tenancies Branch................ 204-945-2476
Toll Free: ................................................. 1-800-782-8403

Tax Assistance Office .............................. 204-948-2115
Toll Free: ................................................. 1-800-782-0771

Directory Assistance within Manitoba Call ...........411




          2 • Manitoba Seniors’ Guide
3.0 INFORMATION & REFERRAL                                  For more information, contact:
                                                            Manitoba Government Inquiry
                                                            Phone: 204-945-3744
                                                            Toll Free: 1-866-626-4862
SENIORS INFORMATION LINE                                    TDD: 204-945-4796
The Seniors Information Line is a bilingual information     Email: mgi@gov.mb.ca
and referral line for seniors, family members, caregivers   Website: www.gov.mb.ca/contact.html
and professionals working with seniors. Callers can
access information on seniors’ programs and services
across Manitoba. For more information, contact              CITY OF WINNIPEG
(Monday-Friday, 8:30 am-4:30 pm):                           GENERAL INQUIRY
Seniors Information Line                                    Winnipeg’s inquiry service provides citizens the
Phone: 204-945-6565                                         opportunity to ask questions about, or to request city
Toll Free: 1-800-665-6565                                   services at their convenience. Bilingual Customer Service
Email: seniors@gov.mb.ca                                    Representatives are available 24 hours a day, 365 days a
Website: www.gov.mb.ca/shas                                 year. For more information, contact:
For after hours, including weekends and statutory           City of Winnipeg General Inquiry
holidays, you can leave a message and someone will          510 Main Street
call you back on the next working day.                      Winnipeg, MB R3B 1B9
                                                            Phone: 311
                                                            Toll Free: 1-877-311-4974
233-ALLÔ, CENTRE D’INFORMATION
The 233-AllÔ is an information centre that offers
services and information to anyone interested in the        CONTACT COMMUNITY
Francophone community in Manitoba. For more                 INFORMATION
information, contact:                                       CONTACT Community Information is a community
233-ALLÔ, Centre D’Information                              information referral service, which refers Manitobans to
147, boulevard Provencher, unite 106                        social services and programs available through health,
Saint-Boniface, MB R2H 0G2                                  educational, cultural and recreational resources in the
Phone: 204-233-ALLÔ (2556)                                  province of Manitoba. For more information, contact:
Toll Free: 1-800-665-4443                                   CONTACT Community Information
Email: 233allo@sfm-mb.ca                                    Suite 410 – 5 Donald Street South
Website: www.sfm-mb.ca/233allo                              Winnipeg, MB R3L 2T4
                                                            Phone: 204-287-8827
                                                            Toll Free:1-866-266-4636
MANITOBA GOVERNMENT INQUIRY                                 Email: philip.wolfart@volunteermanitoba.ca
                                                            Website: www.contactmb.org/index.html
Manitoba Government Inquiry is a bilingual
information and referral service that will help you
identify and access provincial programs or services.




                                                                                    Information & Referral • 3
4.0 SENIORS ORGANIZATIONS                                     •	 Safety & Security: Elder Abuse Prevention Services,
                                                                 Safe Suite, Seniors Abuse Support Line, Older Victim
                                                                 Services, SafetyAid: Crime & Falls Prevention for
4.1 PROVINCIAL SENIORS                                           Older	Manitobans	and	This	Full	House;	
ORGANIZATIONS                                                 •	 Social Inclusion: Senior Centre Without Walls,
                                                                 Friendly Visiting, Paws with a Cause, Entry Program
                                                                 for Older Adult Immigrants and Centres/Meal
ACTIVE LIVING COALITION FOR                                      Program;
OLDER ADULTS IN MANITOBA                                      •	 Counselling Services: information and referral,
(ALCOA-MB)                                                       intake, housing and legal clinics.
ALCOA-MB is a partnership of organizations and                For more information, contact:
individuals who encourage older Manitobans to
                                                              A & O: Support Services for Older Adults
maintain and enhance their well-being through a
                                                              200 – 280 Smith Street
lifestyle that embraces daily physical activities. ALCOA-
                                                              Winnipeg, MB R3C 1K2
MB coordinates and supports the following projects:
                                                              Phone: 204-956-6440
•	 Active	Living	Gear	Kit	(available	for	loan);               Toll Free: 1-888-333-3121
•	 Healthy	Lifestyles	Bingo	(available	for	loan	or	           Email: info@ageopportunity.mb.ca
   purchase);                                                 Website: www.ageopportunity.mb.ca
•	 Peer-led	Fitness	Programs	(Steppin’	Up	&	Out);
•	 Peer-led	Speakers	Bureau	on	a	variety	of	topics.
                                                              CREATIVE RETIREMENT MANITOBA:
ALCOA also offers meaningful volunteer opportunities.         The Centre for Lifelong Learning (CRM)
For more information, contact:
                                                              CRM contributes to the well-being of older persons
ALCOA-MB
                                                              and their communities by developing and offering
c/o The Seven Oaks Wellness Institute
                                                              innovative and interactive learning opportunities with
1075 Leila Avenue
                                                              and for older persons. Programs include:
Winnipeg, MB R2P 2W7
Phone: 204-632-3947                                           •	 Courses	on	a	wide	range	of	subjects	including	
Toll Free: 1-866-202-6663                                        languages,	arts,	history,	fitness	and	computers;
Email: jevanchuk@sogh.mb.ca                                   •	 Intergenerational	outreach;
Website: www.alcoamb.org                                      •	 Public	education	on	seniors	and	aging;	and
                                                              •	 Seniors	Resource	Network	website	(seniors.cimnet.ca)
A & O: SUPPORT SERVICES FOR OLDER                             For more information, contact:
ADULTS (Age & Opportunity)                                    Creative Retirement Manitoba
                                                              270 Sherbrook Street
A&O: Support Services for Older Adults is a not-for-
                                                              Winnipeg, MB R3C 2B9
profit social service agency that provides programs and
                                                              Phone: 204-949-2565
services to older adults 55+ that support and enhance
                                                              Email: info@crm.mb.ca
the physical, intellectual, emotional, social and spiritual
                                                              Website: www.crm.mb.ca
lives of older persons. Specialized services are offered in
the following areas:




        4 • Manitoba Seniors’ Guide
MANITOBA ASSOCIATION OF                                         Authority, therefore is listed under the “Assiniboine
SENIOR CENTRES (MASC)                                           Regional Health Authority” heading. A map of the
                                                                Regional Health Authorities can be found on page 6.
MASC is the unifying agent of senior centres across
                                                             2. They have been listed alphabetically according to
Manitoba. MASC facilitates communication,
                                                                the town/city that they are located in.
networking and planning among senior centres and
raises their profiles. They also assist in the development   For help finding the Seniors Community Resource
of senior centres and collaborate with other senior          Council nearest you, contact the Seniors Information
serving organizations. For more information, contact:        Line at 204-945-6565 or toll free 1-800-665-6565.
Manitoba Association of Senior Centres
19 – 2825 Ness Avenue
                                                             Assiniboine Regional Health Authority:
Winnipeg, MB R3J 1A9                                         Seniors Independent Services
Phone: 204-792-5838                                          Box 97
Email: info@manitobaseniorcentres.com                        Baldur, MB R0K 0B0
Website: www.manitobaseniorcentres.com                       Phone: 204-535-2538
                                                             Email: lokiffarm@xplornet.ca
4.2 COMMUNITY SENIORS                                        Seniors Independent Services
ORGANIZATIONS                                                Box 297
                                                             Belmont, MB R0K 0C0
                                                             Phone: 204-537-2642
SENIORS COMMUNITY
                                                             Seniors Services of Banner County
RESOURCE COUNCILS
                                                             Box 131
Seniors Community Resource Councils are non-profit           Binscarth, MB R0J 0G0
community based organizations located throughout             Phone: 204-532-2134
Manitoba. They offer a variety of programs within the        Email: valjferguson@hotmail.com
community that support the independence of older             Valley Recreation
adults (55+) such as:                                        Box 238
•	 Seniors	Congregate	Meal	Programs;                         Birtle, MB R0M 0C0
•	 Seniors	Transportation	Programs;                          Phone: 204-834-3936
                                                             Email: birtledi@mymts.net
•	 Information	and	referral;
•	 Health	and	Wellness	Programs;                             Senior Services of Turtle Mountain Area
                                                             Box 962
•	 Home	Maintenance	Programs;	and
                                                             Boissevain, MB R0K 0E0
•	 Emergency	Response	Information	Kits	and	                  Phone: 204-534-6816
   Emergency Response Systems.                               Email: sstma@mymts.net
Below is a list of all the Seniors Community Resource        Carberry Plains Services for Seniors
Councils in Manitoba. The list has been organized in         Box 597
two ways:                                                    Carberry, MB R0K 0H0
1. The Seniors Community Resource Councils have              Phone: 204-834-6613
   been grouped together based on the Regional Health        Email: servsen@mymts.net
   Authority area that they are located in. For example,
   the Senior Community Resources Council in Melita,
   MB is located in the Assiniboine Regional Health



                                                                                     Seniors Organizations • 5
                                                                                                                                                                            Churchill
                                                                                                                                                    CHURCHILL /
                                                                                                                                                       RHA




                      Brochet
                  /




                                  Lynn Lake
                                  /
                                                                                        BURNTWOOD RHA
                                                   / Rapids
                                                      Leaf
                                                                                                                                                                       /Gillam
                                                                                                                                                                                            Shamattawa
                                                                                                                                                                                        /
                                                                                         Thompson
                                                                                         /



                                                                                                                                                                   Oxford

                                                                                                                                                                  / House
        /   Flin Flon




                              NOR-MAN RHA

                                                                                              /   Norway House




                                                                    Grand Rapids
                                                                /


                          /
                          Mafeking
                                                                                                                        Berens River
                                                                                                                   /
                      Swan River
                      /
                       PARKLAND                                     Gypsumville                                                         Bloodvein
                          RHA                                             /                                                         /
                                                                                 INTERLAKE                                                       NORTH
                                                                                    RHA                                                         EASTMAN
                                                                                                  Hodgson
                                                                                                                                                  RHA
              Roblin                                                                                                                                              Bissett
              /                         Dauphin                                  Ashern           /                                                           /
                                               /                                /
                                                            /
                                                       St Rose du Lac
                  Russell
                  /
                                  ASSINIBOINE                                                                  Gimli                                Pine Falls
                                                                                                                        /                       /
                                      RHA
                                                                                                                                                 Lac du
                                              Minnedosa                                                                                          Bonnet
                                                   /       /                                  Stonewall                Selkirk                        /
                                                         Neepawa                                               /            /               Beausejour
                                                                                                                                            /
                              Virden
                                                                                        † †† † †
                                                                     Portage la Prairie† † † ††
                                                                                    /                                           /   Oakbank
                                                                                                                                                          /
                                                                                                                                                       Whitemouth
                              /             /
                                        BRANDON                                               WINNIPEG                      Ste. Anne
                                                                                                                                        /
                                         /                                              Carman                          /   Niverville
                                       Souris                                            /                Morris                        /
                                                                                                                            Steinbach
                                                                        CENTRAL RHA
                                                                                                           /                    SOUTH
                                                        Killarney
                                                        /                     Morden    / /    Winkler                         EASTMAN Sprague
                                                                                                      /                Emerson   RHA
                                                                                                                                        /
                                                                                             Altona
                                                                                                                   /




6 • Manitoba Seniors’ Guide
Senior Services for Roblin, Cartwright,       MILES for Seniors
Mather & RM of Roblin                         Box 40
Box 275                                       Holland, MB R0G 0X0
Cartwright, MB R0K 0L0                        Phone: 204-526-2249
Phone: 204-529-2590                           Email: miles@rmofvictoria.com
Email: sscmr@cartwrightmb.ca                  Woodworth Seniors Services
Seniors Access to Independent Living (SAIL)   Box 64
Box 70                                        Kenton, MB R0M 0Z0
Elkhorn, MB R0M 0N0                           Phone: 204-838-2169
Phone: 204-845-2011                           Email: wss@inetlinkwireless.ca
Email: elksail@mymts.net                      Killarney Area Services to Seniors
Erickson-Onanole Services to Seniors          Box 10
Box 97                                        Killarney, MB R0K 1L0
Erickson, MB R0J 0P0                          Phone: 204-523-7115
Phone: 204-636-7895                           Email: wanderson@killarney.ca
Email: areas@mymts.net                        Senior Services of Antler River
Support Services to Seniors Foxwarren         Box 413
Box 212                                       Melita, MB R0M 1L0
Foxwarren, MB R0J 0R0                         Phone: 204-522-8466
Phone: 204-847-2080                           Email: serv2sen@yahoo.com
Seniors Independent Services                  Miniota Municipal Services to Seniors
Box 639                                       Box 25
Glenboro, MB R0K 0X0                          Miniota, MB R0M 1M0
Phone: 204-827-2703                           Phone: 204-567-3625
Email: sis@glenboro.com                       Email: mmss1@mymts.net
Helping Hands for Glenella District           Minnedosa & District Services to Seniors
Box 15                                        Box 1844
Glenella, MB R0J 0V0                          Minnedosa, MB R0J 1E0
Phone: 204-352-4281                           Phone: 204-867-5190
Hamiota Seniors Council                       Email: seniors@mymts.net
Box 177                                       HAND – Neepawa & District
Hamiota, MB R0M 0T0                           Box 1852
Phone: 204-764-2658                           Neepawa, MB R0J 1H0
Email: 7642658@mymts.net                      Phone: 204-476-2009
Seniors Organized Services of Souris Valley   Email: handsup@mymts.net
Box 428                                       Seniors Access to Independent Living (SAIL)
Hartney, MB R0M 0X0                           Box 156
Phone: 204-858-2597                           Oak Lake, MB R0M 1P0
Email: hartneysos@yahoo.ca                    Phone: 204-855-3150
                                              Email: oaksail@mymts.net




                                                                      Seniors Organizations • 7
Senior Services of Antler River                      Senior Services of Prairie Parkland
Box 185                                              Box 303
Pierson, MB R0M 1S0                                  Strathclair, MB R0J 2C0
Phone: 204-634-2332                                  Phone: 204-365-2012
Email: antlerriversenior@gmail.com                   Email: sspp2@mymts.net
Senior Services of Rivers – Rapid City & District    Seniors Access to Independent Living (SAIL)
Box 215                                              Box 1984
Rapid City, MB R0K 1W0                               Virden, MB R0M 2C0
Phone: 204-826-2732                                  Phone: 204-748-2323
Seniors Helping Hands of Alstone                     Email: leojo44@hotmail.com
Box 384                                              Seniors Outreach Services of Bren-Win
Reston, MB R0M 1X0                                   Box 104
Phone: 204-877-3920                                  Waskada, MB R0M 2E0
Email: restonshh@mymts.net                           Phone: 204-673-2534
Senior Services of Rivers – Rapid City & District    Email: soswask@mymts.net
Box 809                                              Seniors Independent Services (SIS)
Rivers, MB R0K 1X0                                   Box 413
Phone: 204-764-0440                                  Wawanesa, MB R0K 2G0
Rossburn Community Resource Council                  Phone: 204-824-2670
Box 418                                              Email: siswawanesa@mymts.net
Rossburn, MB R0J 1V0
Phone: 204-859-3386                                  Brandon Regional Health Authority:
Seniors Services of Banner County                    Prairie Oasis Senior Centre
Box 1073                                             241 – 8th Street
Russell, MB R0J 1W0                                  Brandon, MB R7A 3X2
Phone: 204-773-2316                                  Phone: 204-727-6641
Email: rslsrser@mymts.net                            Brandon Seniors for Seniors Co-op
St. Lazare-Ellice Services for Seniors               311 Park Avenue East
Box 37                                               Brandon, MB R7A 7A4
St. Lazare, MB R0M 1YO                               Phone: 204-571-2050
Phone: 204-683-2524                                  Email: sfors@wcgwave.ca
Email: clubf@mymts.net
                                                     Burntwood Regional Health Authority:
Senior Services of Prairie – Parkland
Box 543                                              Thompson Seniors Resource Council
Shoal Lake, MB R0J 1Z0                               424 Westwood Drive
Phone: 204-759-2195                                  Thompson, MB R8N 0G9
Email: sspp1@mymts.net                               Phone: 204-677-9676
                                                     Email: rotary@mymts.net
Souris Seniors Organized Services of Souris Valley
Box 1245
Souris, MB R0K 2C0
Phone: 204-483-3106
Email: sos_souris@yahoo.ca



       8 • Manitoba Seniors’ Guide
Central Regional Health Authority:          Morris Area Senior Services
                                            Box 997
Rhineland C.A.R.E.
                                            Morris, MB R0G 1K0
Box 670
                                            Phone: 204-746-6336
Altona, MB R0G 0B0
                                            Email: mass@mymts.net
Phone: 204-324-1528
Email: ann_nikkel@hotmail.com               Ensemble Chez Soi
                                            Box 336
Carman Community Seniors Resource Council
                                            55 rue Rodgers
Box 2142
                                            Notre Dame de Lourdes, MB R0G 1M0
Carman, MB R0G 0J0
                                            Phone: 204-248-2687
Phone: 204-745-6611
                                            Email: ensemblechezsoi@hotmail.com
Email: carmanseniors@mymts.net
                                            Louise Community Support for Services
Cartier Senior Citizens Support
                                            Box 232
Box 215
                                            Pilot Mound, MB R0G 1P0
Elie, MB R0H 0H0
                                            Phone: 204-825-2443
Phone: 204-353-2470
                                            Email: louisecsw@mymts.net
Email: cscsc@mymts.net
                                            Plumas Senior Citizens
Gladstone Area Seniors Support Program
                                            Box 233
Box 757
                                            Plumas, MB R0J 1P0
Gladstone, MB R0J 0T0
                                            Phone: 204-386-2029
Phone: 204-385-3026
                                            Email: ssplumas@mymts.net
Email: gassp@mymts.net
                                            Portage Service for Seniors
Headingley Seniors’ Services
                                            165 Saskatchewan Avenue East
5353 Portage Avenue
                                            Portage la Prairie, MB R1N 0L7
Headingley, MB R4H 1J9
                                            Phone: 204-239-6312 or 204-239-1453
Phone: 204-889-3132 (ext. 3)
                                            Email: psfs@mymts.net
Email: hdlyseniorservices@mymts.net
                                            Website: www.portageserviceforseniors.com
MacGregor-Austin Senior Support Program
                                            Services aux Ainés Montcalm
Box 717
                                            Box 160
MacGregor, MB R0H 0R0
                                            St. Jean Baptiste, MB R0G 2B0
Phone: 204-685-2083
                                            Phone: 204-758-3031
Email: macss@mymts.net
                                            Email: dvincent@rha-central.mb.ca
Pembina Community Resource Council
                                            MacDonald Services to Seniors
Box 129
                                            Box 283
Manitou, MB R0G 1G0
                                            Starbuck, MB R0G 2P0
Phone: 204-242-2744
                                            Phone: 204-735-3052
Email: pcrc@goinet.ca
                                            Email: mssi@mymts.net
Morden Services for Seniors
                                            Lorne Community Support Services
306 North Railway Street
                                            Box 40
Morden, MB R6M 1S7
                                            Swan Lake, MB R0G 2S0
Phone: 204-822-5663
                                            Phone: 204-836-2585
Email: servicesforseniors@mymts.net
                                            Email: Lorne-css@mymts.net



                                                                   Seniors Organizations • 9
Winkler Services to Seniors                         Services Rivière Seine Pour Aîné(e)s/Seine River
Box 653                                             Services for Seniors
Winkler, MB R6W 4A8                                 Box 590
Phone: 204-325-8964                                 La Broquerie, MB R0A 0W0
Email: wsc@mymts.net                                Phone: 204-424-5575
                                                    Email: labseinerss@gmail.com
North Eastman Regional Health Association:          Niverville Senior Services
Brokenhead Outreach for Seniors                     Box 14
Box 1690, 646 James Avenue                          Niverville, MB R0A 1E0
Beausejour, MB R0E 0C0                              Phone: 204-388-9945
Phone: 204-268-7300                                 Email: nivervilleservicestoseniors@hotmail.com
Email: seniorservices@mymts.net                     Richot Senior Services
Two Rivers Seniors Resource Council                 344 Main Street
Box 1030                                            St. Adolphe, MB R5A 1B5
Lac du Bonnet, MB R0E 1A0                           Phone: 204-883-2880
Phone: 204-345-1227                                 Email: laurden@mymts.net
Email: tworiver@granite.mb.ca                       R.M. of De Salaberry Services to Seniors
Springfield Services to Seniors                     Box 187
Box 219                                             St. Malo, MB R0A 1T0
Oakbank, MB R0E 1J1                                 Phone: 204-347-5652
Phone: 204-853-7582                                 Email: crem@mymts.net
Email: springfieldseniors@mymts.net                 Senior Service pour Aîné(e)s
Winnipeg River Resource Council                     Box 252
Box 1109                                            St. Pierre-Jolys, MB R0A 1V0
Pine Falls, MB R0E 1M0                              Phone: 204-433-3276
Phone: 204-367-9128                                 Email: smusick@mymts.net
Email: wrss@mymts.net                               LGD of Piney Community Resource Council
Helping East Lake People Centre (H.E.L.P. Centre)   Box 24
Box 2                                               South Junction, MB R0A 1Y0
Traverse Bay, MB R0E 2A0                            Phone: 204-437-2604
Phone: 204-756-6471                                 Email: lgdseniors@gmail.com
Email: ebhelpc@mymts.net                            Serving Seniors
Two Rivers Seniors Resource Council                 10 Chrysler Gate
Box 160                                             Steinbach, MB R5G 2E6
Whitemouth, MB R0E 2G0                              Phone: 204-320-4604
Phone: 204-348-4610                                 Email: crcssinc@mymts.net
Email: wmrivers@mymts.net                           Vita & District Resource Council
                                                    12 – 132 Drull Avenue
South Eastman Regional Health Authority:            Vita, MB R0A 2K0
Franklin Senior Services                            Phone: 204-425-3701
Box 222                                             Email: vdrc@mymts.net
Dominion City, MB R0A 0H0
Phone: 204-427-2869
Email: waltersb@mymts.net

       10 • Manitoba Seniors’ Guide
Interlake Regional Health Authority:           Gordon Howard Support Services
                                               384 Eveline Street
Arborg and District Seniors Resource Council
                                               Selkirk, MB R1A 1N3
Box 935
                                               Phone: 204-785-2737
Arborg, MB R0C 0A0
                                               Email: hbrosowsky@gordonhoward.ca or
Phone: 204-376-3494
                                               jmclay@gordonhoward.ca
Email: srprogrm@mymts.net
                                               South Interlake Seniors Resource Council
Living Independence For Elders – LIFE
                                               Box 36, 5 Keith Cosens Drive
Box 684, 43 Railway Avenue
                                               Stonewall, MB R0C 2Z0
Ashern, MB R0C 0E0
                                               Phone: 204-467-2719
Phone: 204-768-2187
                                               Email: sisrc@mymts.net
Email: lifeash@mymts.net
                                               Teulon and District Seniors Resource Council
Eriksdale Community Resource Council
                                               Box 418
Box 382
                                               Teulon, MB R0C 3B0
Eriksdale, MB R0C 0W0
                                               Phone: 204-886-2570
Phone: 204-739-2697
                                               Email: tdsrc@mymts.net
Email: commresources@eriksdale.com
Fisher Branch Seniors Resource Council         Parkland Regional Health Authority:
Box 119
Fisher Branch, MB R0C 0Z0                      Dauphin Multi-Purpose Senior Centre
Phone: 204-372-7315                            55 – 1st Avenue South East
Email: fbsro@mymts.net                         Dauphin, MB R7N 2A2
                                               Phone: 204-638-6485
Gimli Seniors Resource Council                 Email: dsc_crc@mymts.net
Box 1928
Gimli, MB R0C 1B0                              Gilbert Plains and District Community
Phone: 204-642-7297                            Resource Council
Email: gsrc@mymts.net                          Box 567
                                               Gilbert Plains, MB R0L 0X0
Lundar Community Resource Council              Phone: 204-548-4131
Box 430, 35 Main Street                        Email: gpdcrc@mymts.net
Lundar, MB R0C 1Y0
Phone: 204-762-5378                            Grandview and District Community Resource Council
                                               Box 235
Riverton & District Seniors Resource           Grandview, MB R0L 0Y0
Box 250                                        Phone: 204-546-2085
Riverton, MB R0C 2R0                           Email: gvdrc@mymts.net
Phone: 204-378-3103
                                               McCreary/Alonsa Support Services to Seniors
St. Laurent Senior Resource Council            Box 521
Box 308                                        McCreary, MB R0J 1B0
St. Laurent, MB R0C 2S0                        Phone: 204-835-2782
Phone: 204-646-2504, ext. 4                    Email: mssts@mymts.net
Email: stlsrc@mymts.net
                                               Roblin & District Community Help Centre
                                               Box 1417
                                               Roblin, MB R0L 1P0
                                               Phone: 204-937-8276
                                               Email: rdchc@mymts.net

                                                                     Seniors Organizations • 11
Lawrence Resource Council                           Middlechurch Home of Winnipeg Community
Box 41                                              Services for Seniors Council
Rorketon, MB R0L 1R0                                280 Balderstone Road
Phone: 204-732-2862                                 West St. Paul, MB R4A 4A6
Email: lrcrorketon@gmail.com                        Phone: 204-336-4126
Ste. Rose and District Community Resource Council   Email: bev@middlechurchhome.mb.ca
Box 624                                             Point Douglas Seniors Program
Ste. Rose du Lac, MB R0L 1S0                        220 Andrew Street
Phone: 204-447-2478                                 Winnipeg, MB R2W 3S1
Email: srrescu@mymts.net                            Phone: 204-589-0947
Swan River and District Community                   Email: pointdouglas55@hotmail.com
Resource Council                                    North Point Douglas Seniors Association
Box 2641                                            Barber House Seniors Centre
Swan River, MB R0L 1Z0                              99 Euclid Avenue
Phone: 204-734-5707                                 Winnipeg, MB R2W 2W5
Email: swandcrc@mymts.net                           Phone: 204-947-0380
                                                    Website: pointdouglasseniors.org
Winnipeg Regional Health Authority:                 River East Council for Seniors
Boni-Vital Council for Seniors                      720 Henderson Highway
6 – 845 Dakota Street                               Winnipeg, MB R2K 0Z5
Winnipeg, MB R2M 5M3                                Phone: 204-667-6812
Phone: 204-255-2061                                 Email: recs@mymts.net
Email: bvcsenrs@mymts.net                           Seven Oaks Seniors’ Links
Broadway Seniors Resource Council                   1588 Main Street
319 – 691 Wolseley Avenue                           Winnipeg, MB R2V 1Y3
Winnipeg, MB R3G 1C3                                Phone: 204-612-3888
Phone: 204-772-3533                                 Email: sosl@mymts.net
Email: bway@mymts.net                               South Winnipeg Seniors Resource Council
Downtown Seniors Resource Council of Winnipeg       Room 117 – 1 Morley Avenue
640 Main Street                                     Winnipeg, MB R3L 2P4
Winnipeg, MB R2B 4L8                                Phone: 204-478-6169
Phone: 204-803-8329                                 Email: swsrc@mymts.net
Email: downtown@ageopportunity.mb.ca                St. James/Assiniboia 55+ Centre
Fort Garry Seniors Resource Council                 3 – 203 Duffield Street
800 Point Road, Lower Level                         Winnipeg, MB R3J 0H6
Winnipeg, MB R3T 3L8                                Phone: 204-987-8858
Phone: 204-792-1913                                 Email: aaspence@stjasc.mb.ca
Email: fgsrc@swfic.org                              Transcona Council for Seniors
Keewatin/Inkster Neighbourhood Resource             845 Regent Avenue West
Council for Seniors                                 Winnipeg, MB R3C 3A9
1490 Burrows Avenue                                 Phone: 204-222-9879
Winnipeg, MB R2X 0S8                                Email: tcs@mts.net
Phone: 204-774-3085
Email: kinrc@mymts.net

       12 • Manitoba Seniors’ Guide
Conseil des francophones 55+                                  Herman Prior Senior Services Centre
201 – 605 Des Meurons Street                                  40 Royal Road North
Winnipeg, MB R2J 1C1                                          Portage la Prairie, MB R1N 1V1
Phone: 204-793-1054                                           Phone: 204-857-6951
Email: conseil55@mymts.net                                    Email: hp55plus@mymts.net
                                                              Winkler and District Multi-Purpose Senior Centre
                                                              Box 653, 394 – 6th Street
SENIOR CENTRES                                                Winkler, MB R6W 4A8
Senior Centres are community focal points where               Phone: 204-325-8964
older people (55+ or retired) come together for               Email: wsc@mymts.net
services and activities that enhance their dignity, support
their independence and encourage their involvement            Interlake Regional Health Authority:
in and with the community. Programs and services              Gimli New Horizons 55+ Centre
may include:                                                  #17 North Colonization Road
•	 Physical	Activity	Opportunities	(ie.	fitness	classes,	     Gimli, MB R0C 1B0
   dancing	classes,	etc.);                                    Phone: 204-642-7909
                                                              Email: gimli55@mymts.net
•	 Health	and	Wellness	Programs;	and
•	 Information	and	referral.                                  Gordon Howard Senior Centre
                                                              384 Eveline Street
Note: Many communities also have drop-in centres              Selkirk, MB R1A 1N3
for seniors. They offer a variety of activites and            Phone: 204-785-2092
programs. To locate a Senior drop-in centre in your           Email: lhanson@gordonhoward.ca or
community, contact your local Seniors Community
                                                              hbrosowsky@gordonhoward.ca
Resource Council (refer to pages 5 to 13) or local
community centre.                                             South Interlake 55+
                                                              Box 309, 5 Keith Cosens Dr.
Brandon Regional Health Authority:                            Stonewall, MB R0C 2Z0
Brandon Seniors for Seniors Co-op                             Phone: 204-467-2582
311 Park Avenue East                                          Email: si55plus@mymts.net
Brandon, MB R7A 7A4
Phone: 204-571-2050                                           Parkland Regional Health Authority:
Email: sfors@westman.wave.ca                                  Dauphin Multi-Purpose Senior Centre
Prairie Oasis Senior Centre                                   55 – 1st Avenue South East
241 – 8th Street                                              Dauphin, MB R7N 2A2
Brandon, MB R7A 3X2                                           Phone: 204-638-6485
Phone: 204-727-6641                                           Email: dsc_admin@mymts.net

Central Regional Health Authority:                            South Eastman Regional Health Authority:
Morden Friendship Activity Centre                             Steinbach 55 Plus (Serving Seniors)
306 North Railway Street                                      10 Chrysler Gate
Morden, MB R6M 1S7                                            Steinbach, MB R5G 2E6
Phone: 204-822-3555                                           Phone: 204-320-4600
Email: plplett@mymts.net                                      Email: kim55inc@mymts.net




                                                                                     Seniors Organizations • 13
Winnipeg Regional Health Authority:             Rady Jewish Community Centre
                                                B100 – 123 Doncaster Street
Age & Opportunity’s Main Street Senior Centre
                                                Winnipeg, MB R3N 2B3
1085 Main Street
                                                Phone: 204-477-7545
Winnipeg, MB R2W 3S1
                                                Website: www.radyjcc.com
Phone: 204-942-7486
Email: norwin@ageopportunity.mb.ca              Brooklands Pioneer Senior Citizens Club
Website: www.ageopportunity.mb.ca               1960 William Avenue
                                                Winnipeg, MB R2R 0C3
Age & Opportunity’s Stradbrook Senior Centre
                                                Phone: 204-632-8367
400 Stradbrook Avenue
                                                Email: bpscc@mymts.net
Winnipeg, MB R3L 2P8
Phone: 204-956-6490                             Barber House Seniors Centre
Email: strad@ageopportunity.mb.ca               99 Euclid Avenue
Website: www.ageopportunity.mb.ca               Winnipeg, MB R2W 2W5
                                                Phone: 204-947-0380
Age & Opportunity’s West End Senior Centre
                                                Website: pointdouglasseniors.org
West End Administrative Offices
715 Telfer Street N.                            Pembina Active Living (55+)
Winnipeg, MB R3G 2Y6                            666 Silverstone Avenue
Phone: 204-772-9581                             Box 34056
Email: we@ageopportunity.mb.ca                  Winnipeg, MB R3T 5T5
Website: www.ageopportunity.mb.ca               Phone: 204-946-0839
                                                Email: pal55plus@gmail.com
Charleswood Senior Centre
5006 Roblin Boulevard
Winnipeg, MB R3R 0G7                            4.3 ABORIGINAL SENIORS
Phone: 204-897-5263                             ORGANIZATIONS
Email: cwsenior@mymts.net
Website: www.charleswoodseniorsentre.org
                                                ABORIGINAL SENIORS RESOURCE
Good Neighbours Active Living Centre            CENTRE OF WINNIPEG
720 Henderson Highway
Winnipeg, MB R2K 0Z5                            Unit 4 – 100 Robinson Street
Phone: 204-669-1710                             Winnipeg, MB R2W 5M8
Email: gnsc@mymts.net                           Phone: 204-586-4595
                                                Email: thelma@asrcwpg.org
Gwen Secter Creative Living Centre
1588 Main Street                                There are several aboriginal organizations such as
Winnipeg, MB R2V 1Y3                            Friendship Centres across Manitoba that offer programs
Phone: 204-339-1701                             and support services for Aboriginal Seniors. For more
Email: gwensecter@shaw.ca                       information, contact the Manitoba Association of
Website: www.gwensecter.4t.com                  Friendship Centres at 204-942-6299 or www.mac.mb.ca.
St. James/Assiniboia 55+ Centre
3 – 203 Duffield Street
Winnipeg, MB R3J 0H6
Phone: 204-987-8850
Email: bmetcalfe@stjasc.mb.ca
Website: www.stjasc.com


       14 • Manitoba Seniors’ Guide
                                                          •	 Seniors’	computer	courses;
4.4 FRANCOPHONE SENIORS
                                                          •	 Literacy	programs;	,	and	
ORGANIZATIONS
                                                          •	 Job	reintegration	program	or	job	research.	
                                                          For more information, contact:
CONSEIL DES FRANCOPHONES 55+
                                                          Pluri-elles (Manitoba)
Le Conseil des francophones 55+ is a community-           570 Des Meurons Street
based non-profit organization. Its mandate is to ensure   Winnipeg, MB R2H 2P8
the accessibility and availability of French-language     Phone: 204-233-1735 ext. 203
services and support programs for the French-speaking     Toll Free: 1-800-207-5874
population 55 years and up who live in Winnipeg. For      Email: pluridg@pluri-elles.mb.ca
more information, contact:
Conseil des francophones 55+                              4.5 MULTICULTURAL/ETHNIC
201 – 605 rue Des Meurons                                 SENIORS GROUPS
Winnipeg, MB R2H 2R1
Phone: 204-793-1054
Email: Conseil55@fafm.mb.ca                               There are several multicultural/ethnic seniors groups
Website: http://www.fafm.mb.ca                            located throughout Manitoba. For more information,
                                                          contact your local Multicultural Community Centre or
                                                          the Multiculturalism Secretariat at 204-945-5632.
LA FÉDÉRATION DES AÎNÉS
FRANCO-MANITOBAINS (FAFM)
FAFM represents and protects the interests of
                                                          5.0 ACTIVE LIVING,
Francophones aged 55 years and over while contributing
to the development of the community. Primary
                                                          RECREATION & SPORT
actions are lobbying, communication, promotion,
and community development. For more information,          MANITOBA IN MOTION
contact:
                                                          In motion is a provincial strategy to help all Manitobans
La Fédération des aînés franco-manitobains                make physical activity part of their daily lives for health
201 – 605 rue Des Meurons                                 and enjoyment. Tools and resources are available to help
St. Boniface, MB R2H 2R1                                  individuals and community organizations plan ways
Phone: 204-235-0670                                       to get “in motion”. To find out if your community is a
Toll Free: 1-855-235-0670                                 Community in motion and who to contact, or to get
Email: info@fafm.mb.ca                                    more information about physical activity, contact:
Website: www.fafm.mb.ca
                                                          Healthy Living, Seniors & Consumer Affairs
                                                          Manitoba in motion
PLURI-ELLES (MANITOBA)                                    Phone: 204-945-3648
                                                          Toll Free: 1-866-788-3648
Pluri-elles (Manitoba) is a centre that offers the        Website: manitobainmotion.ca
following services at no cost to francophones living
in Manitoba:
•	 Individual	and	group	counseling;
•	 Personal	development	workshops;


                                                                        Active Living, Recreation & Sport • 15
RECREATION AND REGIONAL                                     For more information, contact:
SERVICES BRANCH                                             City of Winnipeg-Leisure Guide
The Manitoba Children and Youth Opportunities,              Phone: 311
Recreation and Regional Services Branch supports and        Email: 311@winnipeg.ca
strengthens the recreation delivery system at the local,    Website: www.winnipeg.ca/cms/recreation/leisureguide
regional and provincial levels to improve individual
and community well-being through a decentralized
service network. The branch offers advice, assistance       RADY JEWISH COMMUNITY
and information about recreation funding, programs,         CENTRE (JCC)
planning and how to better meet the recreation needs of
                                                            The Rady JCC is a non-profit community agency that
Manitoba communities. For more information, contact
                                                            provides a broad range of programs and services for
the office nearest you:
                                                            all age groups such as fitness, health, recreation, social,
Recreation and Regional Services                            cultural and educational programs. Programs for
Branch-Provincial Office                                    individuals 55+ are available. For more information,
310 – 800 Portage Avenue                                    contact:
Winnipeg, MB R3G 0N4
                                                            Rady Jewish Community Centre
Phone: 204-945-3766
                                                            Suite B100, 123 Doncaster Street
Email: rrs@gov.mb.ca
                                                            Winnipeg, MB R3N 2B3
Website: www.gov.mb.ca/healthyliving/recreation
                                                            Phone: 204-477-7510
Regional Offices:
•	 Beausejour 204-268-6018 or 1-800-665-6107                REH-FIT CENTRE
•	 Brandon 204-726-6066 or 1-800-259-6592
                                                            The Reh-Fit Centre is a non-profit organization
•	 Dauphin 204-622-2022                                     working to enhance the health and well-being of its
•	 Gimli 204-642-6006 or 1-866-259-5748                     members and the community by providing innovative
•	 Morden 204-822-5418 or 1-866-346-5219                    health and fitness services through assessment,
•	 The Pas 204-627-8213                                     education, and exercise in a supportive environment.
                                                            Membership is open to the community-at-large. For
•	 Thompson 204-677-6780
                                                            more information, contact:
5.1 ACTIVE LIVING & RECREATION                              Reh-Fit Centre
CENTRES/PROGRAMS:                                           1390 Taylor Avenue
                                                            Winnipeg, MB R3M 3V8
                                                            Phone: 204-488-8023
CITY OF WINNIPEG – LEISURE GUIDE                            Email: rehfit@rehfit.com
                                                            Website: www.reh-fit.com
A variety of recreation services and opportunities
are available for older adults throughout the City of
Winnipeg from the Community Services Department.
To find out what is offered in your area, check your City
of Winnipeg Leisure Guide. Copies are available online
or at local libraries.




       16 • Manitoba Seniors’ Guide
RURAL AND NORTHERN                                          Bison Recreation Services – Joe Doupe
RECREATION OPPORTUNITIES                                    030 Brodie Centre
                                                            727 McDermot Avenue
Rural and Northern Recreation Directors are employed        University of Manitoba,
by the local municipality or governing body to provide      Winnipeg, MB R3E 3P5
a wide range of recreation opportunities to people of       Phone: 204-789-3858
all ages in their community or district. They may also
provide information on grants, board development,
recreation opportunities, seniors’ games and                UNIVERSITY OF WINNIPEG –
volunteering.
                                                            55 PLUS PROGRAM
If you are not sure whether your community has a
recreation director, call your Municipal Office or the      The University of Winnipeg offers exercise courses for
Department of Manitoba Healthy Living, Seniors and          individuals 55 +. The courses are intended to increase
Consumer Affairs, Recreation and Regional Services          participants’ strength, flexibility, balance, and mobility
Regional Office nearest you (refer to page 16).             to maintain or improve the participants’ ability to
                                                            perform activities of daily living such as climbing stairs
                                                            and doing errands. For more information, contact:
SENIOR CENTRES                                              University of Winnipeg-Duckworth Centre
                                                            400 Spence Street
Most Senior Centres offer fitness programs and active
                                                            Winnipeg, MB R3B 2E9
living opportunities for individuals 55+ or retired.
                                                            Phone: 204-786-9349
Please see pages 13 – 14 to find a Senior Centre near
                                                            Email: duckworth@uwinnipeg.ca
you.
                                                            Website: www.uwinnipeg.ca/index/wesmen-members


UNIVERSITY OF MANITOBA –                                    WELLNESS INSTITUTE
AGING ACTIVELY PROGRAMS
                                                            The Wellness Institute at the Seven Oaks General
The University of Manitoba’s Bison Recreation Services      Hospital is a fully accessible medical fitness facility for
offers specially designed programs for participants 55+     adults of all abilities. Programs include rehabilitation
such as resistance training, aqua fitness, urban poling,    and disease management, health education programs,
personal training, and fitness testing. Senior and Senior   fitness programs and social wellness activities. A
Spouse membership rates are available which allow           “Selected Times” membership, allowing daytime
members access to all facilities and activities including   access, is available at a substantial discount. For more
free fitness classes. Programs are offered at Frank         information, contact:
Kennedy or Joe Doupe. For more information, contact:
                                                            Wellness Institute
Bison Recreation Services – Frank Kennedy                   Seven Oaks General Hospital
145 Frank Kennedy Centre                                    1075 Leila Avenue
University of Manitoba                                      Winnipeg, MB R2P 2W7
Winnipeg, MB R3T 2N2                                        Phone: 204-632-3900
Phone: 204-474-6100                                         Email: info@wellnessinstitute.ca
Email: rec_services@umanitoba.ca                            Website: www.wellnessinstitute.ca
Website: www.recreationservices.ca




                                                                           Active Living, Recreation & Sport • 17
YMCA-YWCA                                                  Manitoba Water Stewardship – Fisheries Branch
                                                           Box 20 – 200 Saulteaux Crescent
The YMCA-YWCA has a variety of special programs
                                                           Winnipeg, MB R3J 3W3
available such as Seniors’ groups. For more information,
                                                           Phone: 204-945-6640
contact the location nearest you:
                                                           Email: fish@gov.mb.ca
Email: info@ymcaywca.mb.ca                                 Website: www.gov.mb.ca/waterstewardship
Website: www.ywinnipeg.ca

YMCA-YWCA Locations:                                       MANITOBA HUNTING LICENSES
Downtown                                                   Manitoba Residents who are 65 years of age or older
301 Vaughan Street                                         do not require a provincial Game Bird License if they
Winnipeg, MB R3B 2N7                                       carry proof of age and residency while hunting. Older
Phone: 204-947-3044                                        Manitobans are required to purchase appropriate
Elmwood-Kildonan                                           licenses to hunt wild turkey or big game and a Canada
454 Kimberley Avenue                                       Migratory Game Bird Permit and Wildlife Habitat
Winnipeg, MB R2K 0X8                                       Conservation Stamp to hunt waterfowl, cranes, snipe or
Phone: 204-668-8140                                        coots. Special permits are also available for hunters with
                                                           disabilities. For more information, contact:
South Winnipeg
5 Fermor Avenue                                            Manitoba Conservation
Winnipeg, MB R2M 0Y1                                       Operations Division – Winnipeg District Office
Phone: 204-233-3476                                        Box 30, 200 Saulteaux Crescent
                                                           Winnipeg, MB R3J 3W3
West Portage
                                                           Phone: 204-945-7257
3550 Portage Avenue
                                                           Toll Free: 1-800-214-649
Winnipeg, MB R3K 0Z8
                                                           Website: www.gov.mb.ca/conservation/wildlife/
Phone 204-889-8052
                                                           hunting/index.html
Brandon YMCA
231 – 8th Street
                                                           5.3 SENIOR SPORTING EVENTS
Brandon, MB R7A 3X2
Phone: 204-727-5456
Website: ymcabrandon.com                                   55 PLUS GAMES
Email: ywca2@westman.wave.ca
                                                           The 55 Plus Games provides an opportunity for older
Brandon YWCA                                               adults from across the province to display their athletic
148 – 11th Street                                          ability, fine sportsmanship, and showcase their strengths
Brandon, MB R7A 4J4                                        and skills in activities that are both physically and
Phone: 204-571-3680                                        mentally challenging. Each year a different community
                                                           in Manitoba hosts the 55 Plus Games. For more
5.2 FISHING & HUNTING                                      information, contact the host organization:
                                                           Active Living Coalition for Older Adults in Manitoba
FISHING LICENSES-MANITOBA                                  (ALCOA-MB)
WATER STEWARDSHIP                                          Phone: 204-632-3947
                                                           Toll Free: 1-866-202-6663
Manitoba residents ages 65 + are able to obtain free       Email: manitoba55plusgames@gmail.ca
fishing licenses. For more information, contact:           Website: www.alcoamb.org


       18 • Manitoba Seniors’ Guide
                                                              •	 Individual	and	family	counseling	services;
5.4 TRAINING & INFORMATION
                                                              •	 Prevention	services	such	as	workshops	for	older	
                                                                 adults,	caregivers	and	service	providers;
ACTIVE LIVING COALITION FOR                                   •	 Problem	gambling	services	offers	prevention	and	
OLDER ADULTS (ALCOA-MB)                                          rehabilitation outreach services specific to older
Refer to page 4 for a description on ALCOA-MB.                   adults. Call the Older Persons and Gambling
                                                                 Consultant at 204-944-6250;	
                                                              •	 Gambling	Helpline	for	people	who	are	experiencing	
MANITOBA FITNESS COUNCIL (MFC)                                   problems with their own or with someone else’s
                                                                 gambling (1-800-463-1554);	
The MFC is a non-profit organization dedicated
to promoting quality fitness leadership training in           •	 Responsible	Gaming	Information	Centres	at	the	
order to provide Manitobans with safe, effective and             McPhillips Street Station Casino (204-985-1240) and
enjoyable exercise programs. MFC accreditation                   Club Regent Casino (204-985-0419). Staff at these
is the acknowledged standard for fitness leaders in              centers can provide information about responsible
Manitoba and trains fitness leaders to lead programs             gaming strategies and how gambling works, and
specifically for older adults. The MFC manages a                 assist players who are experiencing problems with
speaker bureau that can provide presentations, displays          gambling;	and
or demonstrations geared for older adults. For more           •	 AFM	library	holds	an	extensive	collection	of	resources	
information, contact:                                            on addictions, including books, journals, videos,
Manitoba Fitness Council                                         pamphlets, posters & fact sheets. Membership is free
219 Provencher Blvd.                                             and available to all Manitobans.
Winnipeg, MB R2H 0G4                                          For more information, contact the AFM Office
Phone: 204-235-1245                                           nearest you:
Email: sjeffrey@manitobafitnesscouncil.ca
                                                              AFM Winnipeg Office
                                                              1031 Portage Avenue
6.0 ADDICTIONS AND                                            Winnipeg, MB R3G 0R8
                                                              Phone: 204-944-6260
GAMBLING SUPPORT SERVICES                                     Toll Free: 1-866-638-2561
                                                              Email: execoff@afm.mb.ca
& PROGRAMS                                                    Websites: www.afm.mb.ca or www.getgamblingfacts.ca
                                                              Box 1118, 736 Park Avenue
                                                              Beausejour, MB R0E 0C0
ADDICTIONS FOUNDATION OF                                      Phone: 204-268-6166
MANITOBA (AFM)                                                510 Frederick Street
AFM provides prevention and rehabilitation services           Brandon, MB R7A 6Z4
that address problems involving the use of alcohol, other     Phone: 204-729-3838
drugs and gambling. Services and programs include:            Toll Free: 1-866-767-3838
                                                              Email: westreg@afm.mb.ca
•	 Rehabilitation	services	(residential	or	community	
   based	programs);                                           32 – 1st Avenue North West
                                                              Dauphin, MB R7N 1G7
•	 Family	group	programs	for	family	members	who	are	          Phone: 204-622-2021
   concerned about someone who has alcohol, other
   drugs,	or	gambling	problems;


                                                        Addictions and Gambling Support Services & Programs • 19
2nd Floor – 32 Main Street                23 Nickel Road
Flin Flon, MB R8A 1J6                     Thompson, MB R8N 0Y4
Phone: 204-687-1770                       Phone: 204-677-7300
P.O. Box 449                              Toll Free: 1-866-291-7774
Gimli, MB R0C 1B0                         Email: northreg@afm.mb.ca
Phone: 204-642-5162                       P.O. Box 2500
Box 3000, 203 South Railway Street East   Virden, MB R0M 2C0
Killarney, MB R0K 1G0                     Phone: 204-748-4720
Phone: 204-523-5070
108 – 8th Street                          GAMBLING HELPLINE
Morden, MB R6M 1Y7
Phone: 204-822-1296                       Gambling Helpline is a confidential helpline for people
                                          who are experiencing problems with their own or with
Box 1779, 282 Hamilton Street
                                          someone else’s gambling. Counsellors can provide
Neepawa, MB R0J 1J0
                                          free counselling, information and referral services.
Phone: 204-476-7200
                                          Interpretation services are available for most languages.
2nd Floor, 9 Saskatchewan Avenue          For more information, contact:
Portage la Prairie, MB R1N 3J9
                                          Gambling Helpline
Phone: 204-857-8353
                                          Toll Free: 1-800-463-1554
Box 399
Rossburn, MB R0J 1V0
Phone: 204-859-4000                       PARTNERS SEEKING SOLUTIONS
2nd Floor, 250 Manitoba Avenue            WITH SENIORS (PSSS)
Selkirk, MB R1A 0Y5
                                          PSSS is a 100+ member network that empowers people
Phone: 204-785-2354
                                          in making informed choices that support healthy aging.
Box 2560, 381 Hospital Street             Its current focus includes mental health, substance use
Steinbach, MB R0A 2A0                     and gambling. Its primary activities include:
Phone: 204-326-7724
                                          •	 Leadership,	networking,	and	partnerships;
P.O. Box 141                              •	 Community	development;	
Swan River, MB R0L 1Z0
                                          •	 Consultation;
Phone: 204-734-2030
                                          •	 Resource	development;	
Willard Monson House
                                          •	 Information	dissemination	through	an	e-group	list	
Box 490
                                             and	network	meetings;	
Ste. Rose, MB R0L 1S0
Phone: 204-447-4040                       •	 Supports	the	age-specific	harm	reduction	support	
Email: wmh@afm.mb.ca                         group	or	abstinence	group;
                                          •	 Provides	linkages	to	“people	in	the	know;”	
1 St. Goddard Avenue
Box 2039                                  •	 Implements	the	Peer	Helping	Program	for	Older	
The Pas, MB R9A 1L7                          Adults;
Phone: 204-627-8140                       •	 Education	and	awareness	such	as	the	“Let’s	Talk”	
                                             video;	and	
                                          •	 Influencing	system	changes.



       20 • Manitoba Seniors’ Guide
Membership is open to anyone who has an interest in        AL-ANON/ALATEEN CENTRAL SERVICE
these issues. For more information, contact:
                                                           The Al-Anon Family Groups are a fellowship of relatives
Partners Seeking Solutions with Seniors                    and friends of alcoholics who share their experience,
Email: psss1@mts.net                                       strength, and hope, in order to solve their common
Website: www.solutionsforseniors.cimnet.ca                 problems. For more information, contact:
                                                           Al-Anon/Alateen Central Service
                                                           107 – 2621 Portage Avenue
PEER HELPING PROGRAM                                       Winnipeg, MB R3J 0P7
FOR OLDER ADULTS                                           Phone: 204-943-6051
Partners Seeking Solutions with Seniors (PSSS) offers      Email: al-anon-enquiries@mymts.net
a peer helping program, which trains older adults
to provide support to other older adults engaging in
the process of recovery from problems with alcohol,        GAMBLERS ANONYMOUS
mood-altering medications/drugs, gambling, mental
                                                           Gamblers Anonymous is a fellowship of men and
health concerns, or abusive relationships. PSSS provides
                                                           women who share their experience, strength and hope
consultation to prepare for a peer helping program,
                                                           with each other that they may solve their common
organizes and facilitates training to older adults that
                                                           problem and help others to recover from a gambling
wish to become peers, and coordinates ongoing
                                                           problem. The only requirement for membership
supervision of the peers. For more information, contact:
                                                           is a desire to stop gambling. There are no dues or
Peer Helping Program for Older Adults                      fees. Support services for families are available from
Phone: 204-237-5918                                        GamAnon (204-775-3535). For more information,
Email: psss1@mts.net                                       contact:
Website: www.solutionsforseniors.cimnet.ca
                                                           Gamblers Anonymous
                                                           Phone: 204-582-4823
6.1 ADDICTIONS SELF-HELP GROUPS
                                                           This is a recorded message about meeting times
                                                           and locations. If you need to speak to a member,
ALCOHOLICS ANONYMOUS                                       simply leave your first name and telephone number
                                                           and a member will call you the same day.
Alcoholics Anonymous is a voluntary, worldwide
fellowship of men and women from all walks of life who
meet in groups to attain and maintain sobriety. The
only requirement for membership is a desire to stop
                                                           7.0 CAREGIVING & END
drinking. There are no dues or membership fees. For
more information, contact:
                                                           OF LIFE CARE
Alcoholics Anonymous
208 – 323 Portage Avenue                                   GUIDE FOR THE CAREGIVER
Winnipeg, MB R3B 2C1                                       The Seniors & Healthy Aging Secretariat (SHAS)
Phone: 204-942-0126                                        publishes a Guide for the Caregiver for individuals
Email: aambco@mymts.net                                    who are caring for older individuals or considering
Website: www.aamanitoba.org                                becoming a caregiver. The Guide contains a variety of
                                                           information including a resource section for Caregivers.
                                                           To receive a copy contact SHAS or visit their website
                                                           (refer to page 1).


                                                                            Caregiving & End of Life Care • 21
MANITOBA CAREGIVER COALITION                               RESPITE CARE
The Manitoba Caregiver Coalition is a group of             For more information on respite care options available
individuals and organizations that join with caregivers,   in your community, contact your Home Care Case
service providers, policy makers and other stakeholders    Coordinator or local Regional Health Authority Office
to identify and respond to the needs of caregivers in      (refer to pages 37 to 39).
Manitoba. For more information, contact:
Manitoba Caregiver Coalition
Phone: 204-953-3720                                        SUPPORT GROUPS
Email: mb.caregivercoalition@yahoo.ca                      There are several organizations across Manitoba that
Website: www.ccc-ccan.ca                                   offer support groups for caregivers such as disease
                                                           specific organizations (refer to pages 55 to 59), Seniors
7.1 CAREGIVER SUPPORT                                      Community Resource Councils (refer to pages 5 to 13)
SERVICES & PROGRAMS                                        or the Healthy Aging Resource Teams (refer to page 44).


RUPERT’S LAND CAREGIVER SERVICES                           7.2 EMPLOYMENT BENEFITS
                                                           FOR CAREGIVERS
Rupert’s Land Caregiver Services offers a range of
support services for family caregivers of persons 55+
such as:                                                   COMPASSIONATE CARE BENEFITS
•	 City-wide	‘time-out’	or	short-term	respite	care;        If you are eligible for Employment Insurance and you
•	 Transportation	assistance	in	southwest	Winnipeg	        wish to care for a sick or dying family member, you
   (area	codes	R3L,	R3M,	R3N,	R3P	and	part	of	R3T);        may be eligible for Compassionate Care Benefits. This
•	 Support	groups;                                         program provides temporary financial compensation
                                                           and job security for a certain period of time. For more
•	 Information	and	help	in	problem-solving;
                                                           information or to receive your application package,
•	 Referral	to	other	community	services;                   contact or visit a Service Canada Centre location
•	 Telephone	support;                                      (refer to page 28).
•	 Conference	for	Caregivers;
•	 Community	educational	presentations	and	workshops	      7.3 END OF LIFE CARE
   on	caregiving	and	aging;	and
•	 Publishes	the	newsletter	The	Caregivers	Page.           CANADIAN VIRTUAL HOSPICE
For more information, contact:
                                                           The Canadian Virtual Hospice provides support and
Rupert’s Land Caregiver Services                           personalized information about palliative and end-
168 Wilton Street                                          of-life care loss and grief to patients, family members,
Winnipeg, MB R3M 3C3                                       health care providers, researchers and educators such as:
Phone: 204-452-9491
                                                           •	 Online	access	to	palliative	care	specialists	who	
Email: rlcs@mymts.net
                                                              provide confidential answers to questions through
                                                              the	Ask	a	Professional	feature;
                                                           •	 Articles	about	managing	symptoms,	accessing	
                                                              financial benefits, and other topics to help navigate
                                                              the health care system and communicate with local
                                                              health	care	providers;


       22 • Manitoba Seniors’ Guide
•	 Tools	for	practice	that	help	professionals	to	better	care	   PALLIATIVE CARE PROGRAMS
   for	and	communicate	with	patients	and	families;	
                                                                End of life care or palliative care is health care for
•	 Discussion	forums	where	patients	and	families	can	           individuals (of any age) and their families who are
   connect	with	others;	and                                     living with a life-limiting illness, usually at an advanced
•	 Latest	research	findings.                                    stage. The goal of palliative care programs is to manage
For more information, contact:                                  physical symptoms as well as provide social, emotional,
                                                                and spiritual support for individuals and their families
Canadian Virtual Hospice                                        throughout the course of the illness, including
Email: info@virtualhospice.ca                                   bereavement support. Each Regional Health Authority
Website: www.virtualhospica.ca                                  in Manitoba offers palliative care. For more information,
                                                                contact the Palliative Care Program in your Regional
                                                                Health Authority (RHA):
HOSPICE & PALLIATIVE CARE
MANITOBA (HPCM)                                                 Assiniboine RHA: 204-834-3047 (East)
                                                                                 204-747-1832 (West)
HPCM provides confidential community-based                      Brandon RHA: 204-578-2340
support, education and companion services at no charge
to adults of all ages with life-limiting illnesses, their       Burntwood RHA: 204-778-1427
caregivers and those who are bereaved. Programs and             Central RHA: 204-428-2741
services include:
                                                                Churchill RHA: 204-675-8355
•	 Volunteer	Companion	Program-support	and	
                                                                Interlake RHA: 204-467-7118 (Stonewall and area)
   assistance with practical matters (shopping, banking,
                                                                               204-785-7410 (Selkirk and area)
   excursions, etc) through one-to-one matches with
                                                                               204-642-4597 (Gimli and area)
   volunteers;
•	 Sunflower	Day	Support	Club-	group	activities,	               Nor-Man RHA: 204-623-9661
   support, and information in a community-based                North Eastman RHA: 204-753-5250
   setting for adults with life-limiting illnesses and their
                                                                Parkland RHA: 204-629-3006
   caregivers;
•	 Bereavement	support	services-	one-to-one	telephone	          South Eastman RHA: 204-346-6250
   bereavement support, grief seminars, and support             Winnipeg RHA: 204-237-2400
   groups;	and
•	 Information	and	education	on	a	wide	range	of	
   topics related to life-limiting illness, palliative care     PALLIATIVE CARE DRUG
   and bereavement including the Compassionate                  ACCESS PROGRAM
   Care Course.
                                                                This program offered by Manitoba Health is designed
For more information, contact:                                  for people at the end stages of their illness, when
Hospice & Palliative Care Manitoba                              the focus of care is on comfort. By covering the cost
2109 Portage Avenue                                             of eligible drugs for use in the home or in another
Winnipeg, MB R3J 0L3                                            residence, a major financial burden is removed for
Phone: 204-889-8525                                             the patient and their family. For more information
Email: info@manitobahospice.mb.ca                               on applying for this program, contact your physician
Website: www.manitobahospice.ca                                 or Palliative Care Coordinator in your local Regional
                                                                Health Authority (refer to page 23) or visit
                                                                www.gov.mb.ca/health/pcdap/index.html.


                                                                                  Caregiving & End of Life Care • 23
7.4 TAX CREDITS                                               8.0 CONGRATULATORY
PRIMARY CAREGIVER TAX CREDIT                                  MESSAGES, AWARD PROGRAMS
(For more information, refer to page 33).                     & CELEBRATORY DAYS
7.5 FUNERAL ARRANGEMENTS
                                                              CONGRATULATORY MESSAGES
EMPLOYMENT & INCOME                                           Manitobans celebrating a 25th wedding anniversary
ASSISTANCE-FUNERAL COVERAGE                                   (and at five year intervals thereafter) or a 65th birthday
                                                              (and at five year intervals thereafter) can request
Employment & Income Assistance (EIA) may provide              congratulatory messages from Federal and Provincial
financial supports to cover the cost of a person’s funeral,   (Manitoba) Dignitaries through the Province of
even if the person was not a participant of EIA at            Manitoba Greetings Branch. To request greetings you
the time of his or her passing. An assessment of the          may either access the online request form or contact:
deceased person’s financial resources (e.g. “the estate”)
                                                              Province of Manitoba Greetings Branch
will be completed. Where it is determined that the estate
                                                              1035 – 405 Broadway
is not able to meet the funeral expenses, EIA will pay for
                                                              Winnipeg, MB R3C 3L6
these costs based on service rates that have been agreed
                                                              Phone: 204-945-1657
to with the Manitoba Funeral Services Association. For
                                                              Phone (French): 204-945-6220
more information, contact EIA (refer to page 31).
                                                              Toll Free: 1-800-282-8069
                                                              Website: www.gov.mb.ca/legislature/greeting/index.html
MANITOBA FUNERAL SERVICE
ASSOCIATION (MFSA)                                            MANITOBA COUNIL ON AGING
The MFSA is a non-profit association which is dedicated       RECOGNITION AWARDS
to the advancement of funeral service through support
                                                              The Manitoba Council on Aging (MCA) presents
to the public, as well as to individual members. Their
                                                              awards to Manitobans for their dedicated service to
website contains basic information on funeral planning.
                                                              seniors and to our great province. Awards are offered
For more information, contact:
                                                              in several categories.
Manitoba Funeral Service Association
                                                              For more information, contact the Manitoba Council
P.O. Box 48067 RPO Lakewood
                                                              on Aging (refer to page 1).
Winnipeg, MB R2J 4A3
Phone: 204-947-0927
Website: www.mfsa.mb.ca




        24 • Manitoba Seniors’ Guide
SENIORS’ AND ELDERS’ MONTH                                   Reverse Mortgage Loans of The Mortgage Act. In the
                                                             course of its duties it:
Every year, the Province proclaims October as Seniors’
and Elders’ Month in Manitoba. This provides an              •	 Licenses	and	regulate	payday	lenders;	
opportunity to recognize and celebrate the ongoing           •	 Licenses	companies	and	individuals	that	direct	sell;
contributions of older Manitobans. Many communities          •	 Licenses	collection	agents	and	registers	collectors;
in Manitoba participate throughout the month by
                                                             •	 Certifies	hearing	aid	dealers;
hosting events that provide positive images of seniors
and promote active living. For more information,             •	 Authorizes	charitable	fundraising;
contact the Seniors & Healthy Aging Secretariat (refer       •	 Registers	manufacturers	and	renovators	of	stuffed	
to page 1).                                                     articles;
                                                             •	 Hears,	mediates	and	investigates	consumer	related	
                                                                complaints;	and
CAREGIVER RECOGNITION DAY                                    •	 Consumer	Information/Education	Program-
                                                                information on consumer rights and responsibilities
On the first Tuesday in April, the Province proclaims the
                                                                (including information on frauds, scams and
day as Caregiver Recognition Day in Manitoba. This is
                                                                identify theft).
an opportunity to recognize the valuable contributions
of caregivers. For more information, contact the Seniors     If you have a question or complaint about a purchase
& Healthy Aging Secretariat (refer to page 1).               or lease of goods or services, repair, door-to-door sale,
                                                             debt collection, charitable fundraiser, hearing aid
                                                             dealers or any business practice that affects you as a
WORLD ELDER ABUSE                                            consumer, contact:
AWARENESS DAY (WEAAD)                                        Consumer Protection Office
                                                             302 – 258 Portage Avenue
On June 15th every year, Manitoba joins in the global
                                                             Winnipeg, MB R3C 0B6
observance of World Elder Abuse Awareness Day. This
                                                             Phone: 204-945-3800
day is a time to share information, learn more, discuss
                                                             Toll Free: 1-800-782-0067
the issue of abuse of older adults and become involved.
                                                             Email: consumers@gov.mb.ca
For more information on events taking place and ways
                                                             Website: www.gov.mb.ca/fs/cca/cpo
is which your community can recognize this day, contact
the Seniors & Healthy Aging Secretariat (refer to page 1).
                                                             CONSUMERS’ ASSOCIATION OF
9.0 CONSUMER INFORMATION                                     CANADA (MANITOBA)

& PROTECTION                                                 The Manitoba Branch of the Consumers’ Association
                                                             of Canada (CAC Manitoba) is a non-profit, volunteer
                                                             organization that informs consumers and represents the
                                                             consumer interest in Manitoba. CAC Manitoba operates
CONSUMER PROTECTION OFFICE                                   an InfoCentre which provides information on:
The Consumer Protection Office administers consumer          •	 Product	testing	and	pre-purchase	information;
protection legislation for the Province of Manitoba
                                                             •	 How	and	where	to	complain;
under The Consumer Protection Act, The Business
Practices Act, The Personal Investigations Act, The          •	 How	to	protect	against	frauds	and	scams;	and
Charities Endorsement Act, The Hearing Aid Act, the          •	 Help	accessing	government	departments	or	
Bedding and Other Upholstered or Stuffed Articles               organizations that will best meet your needs.
Regulation under The Public Health Act, and Part III

                                                                         Consumer Information & Protection • 25
For more information, contact:                                Ensuring public confidence in gaming activities also
Consumer INFOCentre                                           means that the MGCC responds to concerns from the
17 – 222 Osborne Street South                                 public. If you have a question or complaint about a
Winnipeg, MB R3L 1Z3                                          gaming activity being run in Manitoba, contact:
Phone: 204-452-2572                                           Manitoba Gaming Control Commission
Toll Free: 1-888-596-0900                                     Winnipeg: 204-954-9400
Email: cacmb@mymts.net                                        Brandon: 204-726-6923
                                                              Portage La Prairie: 204-857-4972
                                                              The Pas: 204-623-2710
FINANCIAL INSTITUTIONS                                        Toll Free: 1-800-782-0363
REGULATION BRANCH (FIRB)                                      Email: information@mgcc.mb.ca
                                                              Website: www.mgcc.mb.ca
The FIRB regulates financial institutions (credit unions,
caisses populaires, insurance companies, and trust and
loan companies) in Manitoba. The FIRB can:                    MANITOBA SECURITIES COMMISSION
•	 Advise	you	if	the	financial	institution	you	are	dealing	
                                                              The Manitoba Securities Commission is a special
   with	is	legally	registered;
                                                              operating agency of the Government of Manitoba which
•	 Answer	questions	about	financial	institutions;	and         regulates the securities (investment) industry in the
•	 Investigate	complaints	about	a	financial	institution.      province. The Commission:
For more information, contact:                                •	 Requires	anyone	selling	securities	in	Manitoba	to	
Financial Institutions Regulation Branch                         register with the Commission.
1115 – 405 Broadway                                           •	 Provides	a	listing	of	individuals	who	are	registered	to	
Winnipeg, MB R3C 3L6                                             sell securities.
Phone: 204-945-2542                                           •	 Investigates	complaints	of	unfair	treatment	by	
Toll Free: 1-800-282-8069                                        investment advisors.
Email: insurance@gov.mb.ca                                    •	 Conducts	presentations	to	seniors	on	how	to	avoid	
Website: www.gov.mb.ca/fs/cca/firb/                              investment scams.
                                                              •	 Offers	free	of	charge,	brochures	dealing	with	financial	
                                                                 abuse of seniors including:
MANITOBA GAMING CONTROL
                                                                 •	 Identifying	and	Preventing	Financial	Abuse:	A	Guide	
COMMISSION (MGCC)
                                                                    for	Older	Manitobans;
The MGCC regulates VLT, lottery retailer and casino              •	 The	ABCs	of	Senior	Investment	Fraud;	and
operations and charitable gaming events to assure                •	 Financial	Concerns	Checklist.
Manitobans that these activities operate with honesty
and fairness. The MGCC:                                       For more information or to discuss a concern, contact:

•	 Inspects	and	audits	gaming	activities;                     Manitoba Securities Commission
                                                              500-400 St. Mary Avenue
•	 Investigates	player	disputes;
                                                              Winnipeg, MB R3C 4K5
•	 Ensures	all	gaming	activities	and	equipment	have	          Phone: 204-945-2548
   integrity;	and                                             Email: securities@gov.mb.ca
•	 Enforces	gaming-related	laws	and	regulations.              Website: www.msc.gov.mb.ca




        26 • Manitoba Seniors’ Guide
PHONEBUSTERS & SENIORBUSTERS                              •	 Interview	preparation;
ANTI-FRAUD PROGRAMS                                       •	 Resume	development;
The PhoneBusters and SeniorBusters programs               •	 Access	to	our	Job	Resource	Area;	and
are operated by the Canadian Anti-Fraud Centre.           •	 Workshops.
The Centre collects information and complaints            For more information, contact:
from consumers on mass marketing fraud (by mail,
telephone, door to door, fax and Internet) and identity   Opportunities for Employment
theft. PhoneBusters is coordinated by the Royal           2nd Floor, 352 Donald Street
Canadian Mounted Police in co-operation with the          Winnipeg, MB R3B 2H8
Ontario Provincial Police, and the Competition Bureau     Phone: 204-925-4391
of Canada.                                                Email: ofe@ofe.ca
                                                          Website: www.ofe.ca
SeniorBusters is a group of older adult volunteers who
work to combat mass marketing fraud practices against
seniors. Volunteers from the program will call back       THE OFFICE OF THE
senior victims of consumer fraud to offer education
and support.
                                                          SUPERINTENDENT – PENSION
                                                          COMMISSION
For more information or to report a fraud, contact
(Monday-Friday 8:30 am to 4:30 pm):                       The Office of the Superintendent – Pension
                                                          Commission of Manitoba is a regulatory agency
Canadian Anti-Fraud Centre
                                                          responsible for the administration of The Pension
Box 686
                                                          Benefits Act (the Act). The mandate of the Office of
North Bay, ON P1B 8J8
                                                          the Superintendent is to promote the establishment,
Toll Free: 1-888-495-8501
                                                          extension and improvement of pension plans. If you
Email: info@antifraudcentre.ca
                                                          would like more information about the Office’s services,
Website: www.antifraudcentre.ca
                                                          employer-sponsored pension plans or the Act and
                                                          Regulation, contact:
10.0 EMPLOYMENT &                                         Manitoba Pension Commission

RETIREMENT
                                                          Room 1004 – 401 York Avenue
                                                          Winnipeg, MB R3C 0P8
                                                          Phone: 204-945-2740
                                                          Toll Free: 1-800-282-8069 Ext. 2740
OPPORTUNITIES FOR EMPLOYMENT –                            TTY: 204-945-4796
MATURE WORKER PROGRAM                                     Email: pensions@gov.mb.ca
                                                          Website: www.gov.mb.ca/labour/pension
The Mature Worker Program provides free employment
services to Winnipeg residents ages 50+. The goal is
to find meaningful full-time, part-time employment
through a variety of services, including:
•	 One-on-one	consultations	with	an	Employment	
   Consultant;
•	 Career	exploration;
•	 Job-seeking	assistance;	
•	 Networking	opportunities;



                                                                              Employment & Retirement • 27
11.0 FINANCES                                            •	 237	Manitoba	Avenue,	Selkirk, R1A 2M8
                                                         •	 321	Main	Street,	Steinbach, R0A 2A0
                                                         •	 305	–	4th	Street	West,	Box	660,	The Pas, R9A 1K7
11.1 FEDERAL INCOME SECURITY                             •	 118-3	Station	Road,	Thompson, R8N 0N3
PROGRAMS

SERVICE CANADA                                           OLD AGE SECURITY PENSION (OAS)
Service Canada is the one-stop service and information   OAS provides a monthly support payment to all
place for federal government programs, including Old     seniors 65 or older who have lived in Canada for at least
Age Security and the Canada Pension Plan. Canada’s       10 years since the age of 18, regardless of whether they
public pension system provides seniors with a secure,    have worked or not.
modest base of retirement income. The two main           •	 You	should	apply	at	least	six	months	before	you	
programs are Old Age Security (OAS) and the Canada          turn 65.
Pension Plan (CPP). Benefits offered by these programs   •	 If	you	lived	in	Canada,	but	now	live	in	another	
do not start automatically – you must apply for them.       country, you may still be eligible.
Cost-of-living adjustment are made in January of
                                                         •	 Full	or	partial	pensions	are	determined	by	the	length	
each year.
                                                            of residency in Canada.
For more information or to receive your application      •	 OAS	benefits	are	sent	out	quarterly	and	are	subject	
package, contact or visit a Service Canada Centre           to income tax.
location.
                                                         For more information or to receive your application
Service Canada                                           package, contact or visit a Service Canada Centre
Toll Free: 1-800-277-9914 (English)                      (refer to page 28).
1-800-277-9915 (French)
1-800-255-4786 (TTY)
Website: www.servicecanada.gc.ca                         GUARANTEED INCOME
                                                         SUPPLEMENT (GIS)
Service Canada Centre Locations in Winnipeg:
                                                         The GIS is an additional monthly benefit available to
•	 391	York	Avenue,		R3C	4W1
                                                         seniors who receive an Old Age Security Pension and
•	 1122	Henderson	Highway,	R2G	1L1                       have a low income.
•	 1001	St.	Mary’s	Road,	R2M	3S4
                                                         •	 GIS	is	a	non-taxable	income.
•	 3338	Portage	Avenue,		R3K	0Z1
                                                         •	 First-time	applicants	must	apply.	If	you	file	your	
•	 100	–	614	Des	Meurons	Street,	R2H	2P9                    income tax return every year on time, you will not
                                                            have to reapply again.
Service Canada Centre Locations in Rural
                                                         For more information or to receive your application
Manitoba:                                                package, contact or visit a Service Canada Centre
•	 100	–	1039	Princess	Avenue,	Brandon, R7A 6E2          (refer to page 28).
•	 135	–	2nd	Avenue	North	East,	Dauphin, R7A 0Z6
•	 111	Main	Street,	Flin Flon, R8A 1J9
•	 158	Stephen	Street,	Morden, R6M 1T3
•	 1016	Saskatchewan	Avenue	East,	Portage la Prairie,
   R1N 3V2


       28 • Manitoba Seniors’ Guide
ALLOWANCE                                                    •	 You	must	apply	for	these	benefits	preferably	at	least	
                                                                six months before you want to receive them.
The Allowance is a monthly benefit for low-income
seniors (aged 60 to 64) whose spouse or common-law           •	 Earnings	are	taxable.
partner is eligible for, or currently receiving, the Old     •	 Additional	benefits	are	available	if	you	become	
Age Security Pension and the Guaranteed Income                  disabled or die.
Supplement.                                                  For more information or to receive your application
•	 Non-taxable	income                                        package, contact or visit a Service Canada Centre (refer
•	 You	must	reapply	each	year	for	this	benefit	by	filing	    to page 28).
   an income statement or completing an income
   tax return.
•	 The	Allowance	will	end	when	the	recipient	is	eligible	
                                                             CANADA PENSION PLAN (CPP) –
   to receive the Old Age Security Pension, if he/she        SURVIVOR BENEFIT
   leaves Canada for more than six months, there is a        The Survivor Benefit is a monthly pension paid to
   change in marital status or if an income increases over   the spouse or common-law partner and dependent
   the cutoff.                                               children of a deceased CPP contributor. The amount
For more information or to receive your application          is determined by the amount that was contributed to
package, contact or visit a Service Canada Centre (refer     the plan, the age of the surviving spouse/common-law
to page 28).                                                 partner, whether there are dependent children and if the
                                                             surviving spouse/common-law partner is disabled.
                                                             For more information or to receive your application
ALLOWANCE FOR THE SURVIVOR                                   package, contact or visit a Service Canada Centre (refer
                                                             to page 28).
If you are between 60 and 64, have a low income, and
your spouse or common-law partner has died, you
may qualify for the Allowance For The Survivor.
                                                             CANADA PENSION PLAN (CPP) –
•	 Non-taxable	income.	                                      DEATH BENEFIT
For more information or to receive your application
                                                             The Death Benefit is a one time lump-sum payment
package, contact or visit a Service Canada Centre (refer
                                                             made to a deceased CPP contributor’s estate if earnings
to page 28).
                                                             and eligibility requirements are met. If there is no estate,
                                                             the benefit is given to the person who is responsible for
                                                             the funeral expenses, the surviving spouse/common-law
CANADA PENSION PLAN (CPP) –                                  partner or the next of kin.
RETIREMENT PENSION
                                                             For more information or to receive your application
Most working Canadians contribute to the CPP. If you         package, contact or visit a Service Canada Centre (refer
have contributed to the Plan and are at least 60 years of    to page 28).
age, you are likely entitled to receive a monthly pension.
•	 The	amount	you	receive	is	based	on	how	much	and	
   for how long you contributed to the Plan. It is also
   affected by what age you take your pension. For
   example, if you take your pension before the age of
   65, your benefits will be reduced.




                                                                                                   Finances • 29
CANADA PENSION PLAN (CPP) –                                  EMPLOYMENT INSURANCE (EI)
DISABILITY BENEFIT                                           EI provides temporary financial assistance to
CPP Disability Benefit is a monthly benefit for              unemployed Canadians who have lost their job through
individuals, under the age of 65 who have recently           no fault of their own, while they look for work or
contributed to the CPP while they worked, and then           upgrade their skills. Canadians who are sick, pregnant,
became unable to work at any job on a regular basis          or caring for a newborn or adopted child, as well as
because of a disability.                                     those who must care for a family member who is
                                                             seriously ill with a significant risk of death, may also be
•	 Earnings	are	taxable.
                                                             assisted by EI.
•	 Benefits	are	converted	to	retirement	pensions	at	
   age 65.                                                   For more information or to receive your application
                                                             package, contact or visit a Service Canada Centre
For more information or to receive your application          location (refer to page 28). You may also apply for
package, contact or visit a Service Canada Centre (refer     benefits online.
to page 28).
                                                             11.2 PROVINCIAL INCOME
CANADA PENSION PLAN (CPP) –                                  SECURITY PROGRAMS
PENSION SHARING
If you are married or in a common-law relationship, you
                                                             55 PLUS PROGRAM
may be able to save on income tax by sharing your CPP        The 55 PLUS Program, a Manitoba Income Supplement,
pension equally. You and your spouse/common-law              provides quarterly benefits to lower-income Manitobans
partner must be 60+ and entitled to receive CPP.             who are 55+ and whose incomes are within certain
For more information or to receive your application          levels. Eligibility is based on income reported in your
package, contact or visit a Service Canada Centre (refer     tax return from the previous year.
to page 28).                                                 To apply:
                                                             If you DO NOT RECEIVE benefits from the Federal
                                                             Old Age Security Pension, you must apply for the 55
CANADA PENSION PLAN (CPP) –                                  PLUS Program supplement each benefit year. You
CREDIT SPLITTING                                             can apply any time during the benefit year. Your benefits
If you are separated or divorced, CPP contributions          will start in the quarter in which your completed
made by you or your spouse/common-law partner can            application is received. If you are married and your
be divided equally. This division applies to contributions   spouse is either under 55 or over 65, you may still be
you both made during your marriage or common-                eligible for 55 PLUS benefits. An application will be
law relationship. You may be entitled to retirement,         required.
disability, or other benefits higher than those for which    If you RECEIVE benefits from the Federal Old Age
you would qualify on your own.                               Security	Pension;	you	are	not	required	to	apply.	Your	
For more information or to receive your application          eligibility is automatically determined by the amount
package, contact or visit a Service Canada Centre            of benefits you are already receiving from this pension
location (refer to page 28). You may also apply for          (Old Age Security Pension, Guaranteed Income
benefits online.                                             Supplement, Allowance, and/or Allowance For The
                                                             Survivor).




        30 • Manitoba Seniors’ Guide
For more information, contact:                                  RENTAID (FORMERLY MANITOBA
55 PLUS Program                                                 SHELTER BENEFIT)
Box 3000, 203 South Railway Street E.                           RentAid provides direct monthly cash assistance to
Killarney, MB R0K 1G0                                           renters 55+ who are living in privately owned buildings
Phone: 204-523-5230                                             and who meet certain qualifications. The amount of
Toll Free: 1-800-563-8793                                       the monthly allowance is based on total gross income
Email: incsupplus@gov.mb.ca                                     and on the monthly rent paid. An application must be
Website: www.gov.mb.ca/fs/assistance/55plus                     completed by the tenant.
                                                                Persons living in publicly owned seniors housing, rent
EMPLOYMENT & INCOME                                             supplement housing or personal care homes are already
                                                                benefiting from government subsidies and are therefore
ASSISTANCE (EIA)                                                not eligible for RentAid. For more information, contact:
The EIA Program provides financial help to Manitobans           Family Services and Labour
who have no other way to support themselves or their            Provincial Services Branch
families. For people who are able to work, EIA will             102 – 114 Garry Street
help them go back to work by providing supports to              Winnipeg, MB R3C 1G1
employment.                                                     Phone: 204-945-2197
•	 In	most	circumstances,	persons	aged	65	or	over	no	           Toll Free: 1-877-587-6224
   longer require EIA support as they are now eligible for      Email: provservic@gov.mb.ca
   the Government of Canada’s Old Age Security and/or
   Guaranteed Income Supplement.
•	 Some	persons	over	the	age	of	65	who	have	not	lived	          SOCIAL SERVICES APPEAL BOARD
   in Canada long enough to qualify for OAS/GIS                 The Social Services Appeal Board is an independent
   benefits may qualify for EIA supports if they have no        appeal board for decisions regarding provincial income
   other financial resources that they can use to support       assistance and other programs offered by Manitoba
   themselves.                                                  Family Services and Labour, including
•	 EIA	also	provides	single	grants	for	medical	equipment	       55 Plus – A Manitoba Income Supplement Program.
   and supplies and may also provide assistance to cover
                                                                You may file an appeal if you are in receipt of, or are
   the cost of a person’s funeral, even if they person is not
                                                                applying for, certain provincial assistance programs
   receiving EIA (refer to page 24).
                                                                and if you have had your benefits denied, suspended
For more information, contact:                                  or reduced.
Employment & Income Assistance                                  The appeal is as follows:
1 – 111 Rorie Street
                                                                •	 Send	a	letter	of	appeal	to	the	Board	or	by	completing	
Winnipeg, MB R3B 3N1
                                                                   an	appeal	form,	which	is	available	on	request;
Phone: 204-348-4000
Toll Free: 1-877-812-0014                                       •	 Appeal	must	be	filed	within	30 days of being notified
TTY: 1-204-945-4796                                                of	the	decision	to	deny,	reduce	or	suspend	benefits;
Manitoba Relay Service: 1-800-855-0511                          •	 Once	filed,	a	hearing	will	be	scheduled	within	30	days	
                                                                   and both parties will be given the opportunity to
                                                                   explain	their	case	directly	to	the	Board;
                                                                •	 Decisions	are	made	in	private	after	the	hearing;	and
                                                                •	 A	letter	will	be	sent,	usually	within	15	days	of	the	
                                                                   hearing, advising of the decision.


                                                                                                      Finances • 31
For more information, contact:
                                                             11.4 INCOME TAX INQUIRIES
Social Services Appeal Board
7th Floor, 175 Hargrave Street
Winnipeg, MB R3C 3R8                                         CANADA REVENUE AGENCY –
Phone: 204-945-3003                                          FEDERAL INCOME TAX INQUIRIES
Toll Free: 1-800-282-8069
                                                             For general inquiries on your federal income tax,
TTY: 204-948-2037
                                                             contact:
Website: www.gov.mb.ca/fs/ssab/index.html
                                                             Canada Revenue Agency
                                                             Toll Free: 1-800-959-8281
11.3 INCOME TAX ASSISTANCE

COMMUNITY VOLUNTEER                                          11.5 TAX CREDITS
INCOME TAX PROGRAM (CVITP)
The Canada Revenue Agency and community                      The following tax credits can be applied for each year by
organizations across Manitoba work together to host          filling out your Income Tax form:
tax preparation clinics and arranges for volunteers to
prepare tax returns for eligible individuals. For more
                                                             GOODS AND SERVICES TAX CREDIT
information, contact:                                        The Goods and Services Tax Credit is paid quarterly to
Canada Revenue Agency                                        eligible individuals to offset the cost of federal tax on
Phone: 1-800-959-8281                                        goods purchased. For more information on eligibility,
Website: www.cra-arc.gc.ca/volunteer                         contact:
                                                             Canada Revenue Agency’s Tax Information Phone
                                                             Service (T.I.P.S.)
MANITOBA TAX ASSISTANCE OFFICE                               Toll Free: 1-800-267-6999
                                                             Website: www.cra-arc.gc.ca/benefits/gsthst/menu-e.html
Information is provided at the Manitoba Tax Assistance
Office in Winnipeg to help complete the provincial
section of the tax return. Many senior centres across the
province offer special clinics for income tax preparation.
                                                             DISABILITY TAX CREDIT
For more information, contact your local Senior              The Disability Tax Credit is available to individuals who
Centre (refer to pages 13 to 14) or Seniors Community        have an impairment in physical or mental functions that
Resource Council (refer to pages 5 to 13). Information       is severe and prolonged. A health care provider must
can also be obtained from:                                   complete a form which must then be approved by the
Manitoba Tax Assistance Office                               Canada Revenue Agency.
Phone: 204-948-2115                                          •	 Savings	of	up	to	$2,000	for	you,	your	spouse,	or	
Toll Free: 1-800-782-0771                                       another	supporting	person;
Email: tao@gov.mb.ca                                         •	 This	credit	is	provided	by	both	the	Federal	and	
Website: www.gov.mb.ca/finance/tao                              Manitoba governments. Manitoba also offers an
                                                                additional income-related refundable credit.
                                                             For more information, contact the Canada Revenue
                                                             Agency or the Manitoba Tax Assistance Office (refer to
                                                             page 32).



        32 • Manitoba Seniors’ Guide
EDUCATION PROPERTY                                            under the Manitoba Home Care Program guidelines or
TAX CREDIT (EPTC)                                             a health care professional. The amount and type of care
                                                              required for tasks like bathing, dressing, eating meals,
If	you	are	a	Manitoba	resident	who	pays	more	than	$250	       transportation, mobility around the home and accessing
of property tax or the equivalent in rent in a year, you      medical care is considered. For information, contact:
are entitled to an EPTC (Form MB479). This credit is
available for homeowner who pays property tax directly,       Manitoba Health 204-788-6646
or a tenant who pays property tax indirectly through          Manitoba Finance 204-948-0352 or 1-800-782-0771
your rent.                                                    Website: www.gov.mb.ca/finance/tao/caregiver

The	basic	credit	for	2011	(filed	in	2012)	is	$700.	If	your	
income is below a defined level, or you are a senior,         PUBLIC TRANSIT TAX CREDIT
you may qualify for an additional amount. The seniors’
EPTC	maximum	is	rising	from	$950	in	2011,	to	$1,025	          Individuals can claim the total amount paid for public
in	2012	and	$1,100	in	2013.                                   transit passes, or for the cost of passes for multiple
For more information, contact the Manitoba Tax                systems on line 364. This includes the cost of monthly
Assistance Office (refer to page 32).                         passes or of longer duration such as for travel on public
                                                              transit. For more information, contact Canada Revenue
                                                              Agency (refer to page 32).
MANITOBA FAMILY TAX BENEFIT
The Manitoba Family Tax Reduction reduces Manitoba            SCHOOL TAX ASSISTANCE FOR
tax payable. In addition to the basic credit, taxpayers       TENANTS/HOMEOWNERS 55+
65 and over may claim an additional amount for
themselves and a dependant spouse age 65 and over             School Tax Assistance for Tenants and Homeowners,
on form MB428-A. For more information, contact the            aged 55+, provides annual assistance to offset the school
Manitoba Tax Assistance Office (refer to page 32).            tax portion of municipal taxes or rental costs. School tax
                                                              assistance benefits are paid to eligible applicants once a
                                                              year. Tenants must apply by application. Homeowners
PERSONAL TAX CREDIT                                           must apply on Form MB 479 of the income tax return.
                                                              For more information or to receive a copy of the
The Personal Tax Credit is a refundable credit for an         application, contact:
individual who resided in Manitoba on the last day of
                                                              Tenants should contact:
the tax year. She/he may claim the basic credit for self
                                                              Family Services and Labour
and additional amounts for a dependant spouse, age
                                                              Provincial Services Branch
65 and older, a spouse age 65 and over, and disability
                                                              102 – 114 Garry Street
amounts on form MB 479. For more information,
                                                              Winnipeg, MB R3C 1G1
contact the Manitoba Tax Assistance Office (refer to
                                                              Phone: 204-945-2197
page 32).
                                                              Toll Free: 1-877-587-6224
                                                              Email: csd@gov.mb.ca
                                                              Website: www.gov.mb.ca/fs/assistance/stat55
PRIMARY CAREGIVER TAX CREDIT
                                                              Homeowners should contact:
Caregivers may now be eligible for Manitoba’s new             Manitoba Tax Assistance Office (refer to page 32)
Primary	Caregiver	Tax	Credit	of	$1,275	(starting	in	
2011) per care recipient to a maximum of 3. People
requiring care must be assessed at Level 2 or higher



                                                                                                   Finances • 33
FEDERAL PENSION TAX CREDIT                                 11.7 TRUSTEE SERVICES
Individuals	may	be	able	to	claim	up	to	$2,000	of	a	non-
refundable tax credit if you reported eligible pension,
superannuation, or annuity payments on line 115, line
                                                           PUBLIC TRUSTEE
116, and/or line 129 of your income tax return. For        The Public Trustee is both a person and a branch of
more information, contact Canada Revenue Agency            Manitoba Justice that provides trustee services for a
(refer to page 32).                                        fee to the people of Manitoba in situations where no
                                                           one else is capable, suitable or willing to do so. It also
                                                           provides the following services:
MANITOBA PENSION TAX CREDIT
                                                           •	 Acting	as	committee	or	substitute	decision	maker	of	
Manitoba Taxpayers are eligible to claim a specified          last resort for people who are not mentally capable
amount if they receive pension or annuity income              of managing their own affairs, and who do not have
on form MB428. For more information, contact the              anyone	willing,	able	or	suitable	to	manage	for	them;
Manitoba Tax Assistance Office (refer to page 32).         •	 Accepting	Powers	of	Attorney	from	competent	but	
                                                              vulnerable adults who have no one else willing,
11.6 FINANCIAL COUNSELLING                                    suitable or able to act as attorney, and who wish The
                                                              Public	Trustee	to	act	in	that	capacity;
                                                           •	 Administering	estates	of	people	who	died	in	Manitoba	
COMMUNITY FINANCIAL                                           with no one else capable or willing to act as personal
COUNSELLING SERVICE                                           representative;	and
Community Financial Counselling Service provides           •	 Administering	trust	monies	for	people	under	18	years	
confidential financial assessment, credit counselling         of age.
and information on money management to individuals         For more information, contact the office nearest you:
and families, in person or by phone. They also offer the
following services/programs:                               The Public Trustee
                                                           155 Carlton Street – Suite 500
•	 Negotiation	with	creditors	to	set	up	repayment	plans;   Winnipeg, MB R3C 5R9
•	 Presentations	on	consumer	credit	and	financial		        Phone: 204-945-2700
   management;                                             Email: publictrustee@gov.mb.ca
•	 Information	on	Welfare	Rights;	                         Website: www.gov.mb.ca/publictrustee
•	 Financial	counselling	for	problem	gamblers	and	         340 – 9th Street, Room 143
   affected	family	members;	and                            Brandon, MB R7A 6C2
•	 Free	tax	preparation	services	for	low/fixed	income	     Phone: 204-726-7025
   earners during March/April of each year.                Toll Free: 1-800-282-8069
For more information contact:
Community Financial Counselling Services
516 – 294 Portage Avenue
Winnipeg, MB R3C 0B9
Phone: 204-989-1900
Toll Free: 1-888-573-2383
Email: info@cfcs.mb.ca
Website: www.cfcs.mb.ca



       34 • Manitoba Seniors’ Guide
    Visit the Service Canada                  Visitez les Centres Service
      Centres in Manitoba!                       Canada au Manitoba!


Service Canada brings together            Service Canada rassemble sous un
information on Government of Canada       même toit l’information sur les services
services and benefits under one roof.     et les prestations du gouvernement
Meet with one of our agents, who will     du Canada. Venez rencontrer l’un de
direct you to the programs and services   nos agents, qui vous orientera vers les
you need.                                 programmes et les services dont vous
                                          avez besoin.
Your Service Canada Centre                Votre Centre Service Canada vous
offers:                                   offre :
• Professional and helpful service        • un service courtois et professionnel;
• Internet access to information and      • un accès par Internet à l’information
  tools                                     et aux outils dont vous avez besoin;
• Information on a number of              • l’accès à toute une gamme de
  programs and services, including          programmes et services, dont le
  Canada Pension Plan, Old Age              Régime de pensions du Canada, la
  Security, Employment Insurance, and       Sécurité de la vieillesse,
  the Guaranteed Income Supplement          l’assurance-emploi et le Supplément
                                            de revenu garanti.

              For a list of the                      Pour une liste des
         Service Canada Centres                   Centres Service Canada
            in Manitoba, visit:                   au Manitoba, consultez :
             servicecanada.gc.ca                     servicecanada.gc.ca


For more information:
Pour plus de renseignements :
                                                                .25x




                                                                       Finances • 35
12.0 Health & Wellness                                          For more information, contact:
                                                                Family Doctor Connection
                                                                Phone: 204-786-7111
                                                                Toll free 1-866-690-8260
EMERGENCY RESPONSE                                              TDD: 204-774-8618
INFORMATION KITS (E.R.I.K.)                                     TDD/TTY Relay Service outside Winnipeg: 711
E.R.I.K. is an Emergency Response Information Kit               or 1-800-855-0511
developed in response to community concerns about               Email: insuredben@gov.mb.ca
the availability of enough information in emergency
situations. E.R.I.K consists of the following:
                                                                HEALTH E-PLAN
•	 A	health	information	form,	which	a	health	care	
   professional, a pharmacist or your family may assist         Health e-Plan is a secure, interactive online tool that can
   you with.                                                    help you better understand your health and learn ways
•	 A	place	to	insert	your	Health	Care	Directive	or	Living	      to improve your health. Achieving and maintaining
   Will, if you have one. A form is enclosed if you wish        good health is easier with the right information and
   to make a Health Care Directive with your Doctor             ongoing support. Health e-Plan gives you both and
   and family.                                                  provides added encouragement with a rewards program
                                                                to help keep you motivated over time. Health e-Plan
•	 A	blue	organ	donation	card,	if	you	wish	to	complete	it.	
                                                                involves four easy steps:
•	 A	sticker	to	place	on	your	front	entrance	to	notify	first	
   responders that you have an E.R.I.K.                         •	 Assess	your	health;
•	 A	plastic	folder	with	a	magnet	to	hold	the	information	      •	 Set	goals;
   on the front of your fridge.                                 •	 Take	action;	and
The kit is for seniors, chronically ill persons, those who      •	 Track	your	progress.
live alone or who have caregivers, and others who have          For more information, contact:
speech difficulties or communication issues. Once
                                                                Health e-Plan
completed, kits must be placed on your refrigerator. You
                                                                Phone: 204-788-6679
may also want to take a copy of E.R.I.K. with you when
                                                                Email: healthe-plan@gov.mb.ca
you travel. It is important to keep your E.R.I.K up-to-
                                                                Website: manitoba.ca/healtheplan
date. To receive an E.R.I.K. or for more information,
contact your local Seniors Community Resource
Council (refer to pages 5 to 14).
                                                                HEALTH LINKS – INFO SANTÉ
                                                                Health Links – Info Santé is a province-wide service
FAMILY DOCTOR CONNECTION                                        that offers triage services, health information and
PROGRAM (FDCP)                                                  referral, and nurse advice to callers 24 hours per day,
                                                                7 days per week in over 100 languages. Services include
The FDCP maintains an up-to-date, comprehensive list
                                                                the following:
of family doctors accepting new patients in Manitoba.
Callers will be provided with the names and telephone           •	 Symptom	assessment	and	triage;
numbers of family physicians accepting new patients in          •	 Referral	to	the	most	appropriate	level	of	care;
their community of choice. Services are available in both       •	 General	health	information;
English and French.
                                                                •	 Assistance	finding	health	resources	in	local	
                                                                   communities;	and
                                                                •	 Information	on	nutrition	from	a	Nutritionist.

        36 • Manitoba Seniors’ Guide
For more information, contact:                            Brandon Regional Health Authority
Health Links-Info Santé                                   Health Access Centre
Phone: 204-788-8200                                       150A – 7th Street
Toll Free: 1-888-315-9257                                 Brandon, MB R7A 7M2
                                                          Phone: 204-578-4000
                                                          Website: www.brandonrha.mb.ca
TELECARE MANITOBA                                         Burntwood Regional Health Authority
                                                          867 Thompson Drive South
TeleCARE Manitoba is a telephone or telehealth based      Thompson, MB R8N 1Z4
program that provides individuals with information and    Phone: 204-677-5353
assistance managing heart failure or Type 2 diabetes.     Website: www.brha.mb.ca
Health-care professionals will assess your health,
monitor any symptoms or problems you may have, and        Central Regional Health Authority
provide you with the tools needed to better manage        180 Centennaire Drive
your own health. For more information, contact            Southport, MB R0H 1N0
(Monday to Friday, 8 am to 8 pm):                         Phone: 204-428-2720
                                                          Toll Free: 1-800-RHA-6509
TeleCARE Manitoba                                         Email: info@rha-central.mb.ca
Phone: 204-788-8686                                       Website: www.rha-central.mb.ca
Toll Free: 1-866-204-3737
                                                          Churchill Regional Health Authority
                                                          Churchill Health Centre
12.1 HEALTH SERVICES & SUPPORTS                           Churchill, MB R0B 0E0
                                                          Phone: 204-675-8881
REGIONAL HEALTH                                           Website: www.churchillrha.mb.ca
AUTHORITIES (RHA)                                         Interlake Regional Health Authority
                                                          589 – 3rd Avenue South
Regional Health Authorities are health boards
                                                          Stonewall, MB R0C 2Z0
responsible for the delivery of health care services to
                                                          Phone: 204-467-4742
Manitobans. They provide a reorganized, sustainable
                                                          Toll Free: 1-888-488-2299
health system that balances health promotion, disease
                                                          Email: info@irha.mb.ca
prevention, and institutional and community-based
                                                          Website: www.irha.mb.ca
services. They have community offices and health
centres across the province where you can access public   NOR-MAN Regional Health Authority
health, home care, community mental health and in         Box 130, 84 Church Street
some cases receive primary care services. For more        Flin Flon, MB R8A 1M7
information, contact your Regional Health Authority       Phone: 204-687-1300
or Health Centre in your community:                       Email: nrha@normanrha.mb.ca
                                                          Website: www.norman-rha.mb.ca
Assiniboine Regional Health Authority
Box 579, 192 First Avenue West                            North Eastman Health Asssociation
Souris, MB R0K 2C0                                        W.B. Lewis School
Phone: 204-483-5000                                       Aberdeen Avenue and Burrows Road
Toll Free: 1-888-682-2253                                 Box 339
Email: assiniboine-rha@arha.ca                            Pinawa, MB R0E 1L0
Website: www.assiniboine-rha.ca                           Phone: 204-753-2012
                                                          Email: neha@neha.mb.ca
                                                          Website: www.neha.mb.ca

                                                                                    Health & Wellness • 37
Parkland Regional Health Authority         WRHA Inkster Community Office
625 – 3rd Street S.W.                      103 – 61 Tyndall Avenue
Dauphin, MB R7N 1R7                        Winnipeg, MB R2X 2T4
Phone 204-638-2118                         Phone: 204-940-2020
Toll Free: 1-800-259-7541                  Aikens Street Community Health Centre
Email: prha@prha.mb.ca                     WRHA Point Douglas Community Office
South Eastman Health/Santé Sud-Est, Inc.   601 Aikens Street
Box 470                                    Winnipeg, MB R2W 4J5
La Broquerie, MB R0A 0W0                   Phone: 204-940-2025
Phone: 204-424-5880                        WRHA River Heights Community Office
Toll Free: 1-866-716-5633                  1001 Corydon Avenue
Email: communications@sehealth.mb.ca       Winnipeg, MB R3M 0B6
Website: www.sehealth.mb.ca                Phone: 204-940-2000

Winnipeg Regional Health Authority         Unit 3-139 Tuxedo Avenue
                                           Winnipeg, MB R3N 0H6
Community Health Centres:
                                           Phone: 204-940-2005
Downtown & Head Office
4th Floor, 650 Main Street                 WRHA River Heights Health & Social Services
Winnipeg, MB R3B 1E2                       6-667 Stafford Street
Phone: 204-926-7000                        Winnipeg, MB R3M 2X7
Email: info@wrha.mb.ca                     Phone: 204-938-5500
Website: www.wrha.mb.ca                    WRHA Seven Oaks Community Office
ACCESS River East                          Unit 3 – 1050 Leila Avenue
975 Henderson Highway                      Winnipeg, MB R2P 1W6
Winnipeg, MB R2K 4L7                       Phone: 204-938-5600
Phone: 204-938-5000                        WRHA St. Boniface/St. Vital
WRHA Assiniboine South                     210 Osborne Street
Health and Social Service Centre           Winnipeg, MB R3L 1Z3
3401 Roblin Boulevard                      Phone: 204-940-2070
Winnipeg, MB R3R 0C6                       WRHA St. James Assiniboia Community Office
Phone: 204-940-1950                        Health and Social Services Centre
WRHA Downtown Community Office             2nd Floor, 2015 Portage Avenue
189 Evanson Street                         Winnipeg, MB R3J 0K3
Winnipeg, MB R3G 0N9                       Phone: 204-940-2040
Phone: 204-940-6669                        WRHA St. Vital Community Office
Health Action Centre                       6 – 845 Dakota Street
425 Elgin Avenue                           Winnipeg, MB R2M 5M3
Winnipeg, MB R3A 1P2                       Phone: 204-940-2045
Phone: 204-940-3160                        240 Des Meurons Street
WRHA Fort Garry Community Office           Winnipeg, MB R2H 2P9
2735 Pembina Highway                       Phone: 204-940-2035
Winnipeg, MB R3T 2H5
Phone: 204-940-2015


       38 • Manitoba Seniors’ Guide
ACCESS Transcona                                             For more information, please call the home care office
845 Regent Avenue West                                       nearest you. Below is a list of all the offices in Manitoba
Winnipeg, MB R2C 3A9                                         according to Regional Health Authority.
Phone: 204-938-5555                                          To view a copy of the Home Care Guidebook visit:
                                                             www.gov.mb.ca/health/homecare/guide

HOME CARE PROGRAM                                            Assiniboine Regional Health Authority:
Each Regional Health Authority operates a Home Care          Baldur Health Unit
Program which provides home health care services and         Box 38
support to assist individuals to remain independently        Baldur, MB R0K 0B0
and at home for as long as safely possible. Services         Phone: 204-535-2927
provided may include:
                                                             Birtle Health Unit
•	 Personal	care;                                            c/o Birtle Health Centre
•	 Home	support;                                             Box 2000
•	 Nursing,	respite/caregiver	relief;                        Birtle, MB R0M 0C0
                                                             Phone: 204-842-3399
•	 Occupational	and	physical	therapy	assessments;
•	 Household	maintenance;                                    Boissevain Health Unit
                                                             Box 899
•	 Referrals	to	other	agencies;
                                                             Boissevain, MB R0K 0E0
•	 Referrals	to	adult	day	programs;	and                      Phone: 204-534-3343
•	 Service	coordination	and	assessments	for	long-term	
                                                             Cartwright Health Unit
   care and specialty services.
                                                             Box 118
Services can be requested by the individual, the family      Cartwright, MB R0K 0L0
or by the doctor. Once Home Care receives a request          Phone: 204-529-2483
for service, a Home Care Case Coordinator will meet
                                                             Carberry Health Unit
with the individual and any other caregivers at home to
                                                             c/o Carberry Health Centre
discuss care needs. Based on the information gathered,
                                                             Box 332
the Coordinator will develop a care plan to help the
                                                             Carberry, MB R0K 0H0
individual manage at home.
                                                             Phone: 204-834-2565
If other services are needed such as long-term care or
                                                             Deloraine Health Unit
alternative housing options, they can be accessed any
                                                             Box 547
time by requesting this information from your Home
                                                             Deloraine, MB R0M 0M0
Care Case Coordinator.
                                                             Phone: 204-747-1822
If the individual becomes ill and is admitted to hospital,
                                                             Erickson Health Unit
the hospital will inform the Home Care Program and
                                                             Box 98
a new plan will be made for when the person returns
                                                             Erickson, MB R0J 0P0
home. If the individual cannot return home, the Case
                                                             Phone: 204-636-6803
Coordinator can help access appropriate housing and
care options such as supportive housing, companion           Glenboro Health Unit
care, personal care homes or chronic care hospital           Box 310
placement.                                                   Glenboro, MB R0K 0X0
                                                             Phone: 204-827-5310




                                                                                          Health & Wellness • 39
Hamiota Health Unit                   Shoal Lake Health Unit
c/o Hamiota Health Centre             c/o Shoal Lake/Strathclair Health Centre
177 Birch Avenue East                 Box 490
Hamiota, MB R0M 0T0                   Shoal Lake, MB R0J 1Z0
Phone: 204-764-4206                   Phone: 204-759-2686
Killarney Health Unit                 Souris Health Unit
Box 940                               Box 790
Killarney, MB R0K 1G0                 Souris, MB R0K 2C0
Phone: 204-523-3205                   Phone: 204-483-6221
Melita Health Unit                    Treherne Health Unit
Box 459                               Box 63
Melita, MB R0M 1L0                    Treherne, MB R0G 2V0
Phone: 204-522-4311                   Phone: 204-723-3401
Minnedosa Health Unit                 Virden Health Unit
c/o Minnedosa Health Centre           Box 10
Box 960                               Virden, MB R0M 2C0
Minnedosa, MB R0J 1E0                 Phone: 204-748-4339
Phone: 204-867-8716                   Wawanesa Health Unit
Neepawa Health Unit                   Box 309
Box 1240                              Wawanesa, MB R0K 2G0
Neepawa, MB R0J 1H0                   Phone: 204-824-2821
Phone: 204-476-2341
Reston Health Unit                    Brandon Regional Health Authority:
Box 250                               Home Care Program
Reston, MB R0M 1X0                    B – 150 – 7th Street
Phone: 204-877-3925                   Brandon, MB R7A 7M2
Rivers Health Unit                    Phone: 204-578-2325
Box 428                               Email: homecare@brandonrha.mb.ca
c/o Rivers Health Centre              Website: www.brandonrha.mb.ca
Rivers, MB R0K 1X0
Phone: 204-328-5321                   Burntwood Regional Health Authority:
Rossburn Health Unit                  Home Care Program
c/o Rossburn Health Centre            867 Thompson Drive South
Box 443                               Thompson, MB R8N 1Z4
Rossburn, MB R0J 1V0                  Phone: 204-778-1427
Phone: 204-859-5302                   Gilliam Hospital
Russell Health Unit                   Box 2000
c/o Russell Health Centre             Gilliam, MB R0B 0L0
Russell, MB R0J 1W0                   Phone: 204-652-2600
Phone: 204-773-7562                   Leaf Rapids Health Centre
                                      Box 370
                                      Leaf Rapids, MB R0B 0W0
                                      Phone: 204-473-2441


       40 • Manitoba Seniors’ Guide
Lynn Lake Hospital & Clinic                    Manitou Home Care
Box 2030                                       c/o Pembina Manitou Health Centre
Lynn Lake, MB R0B 1W0                          Box 329
Phone: 204-356-2474                            Manitou, MB R0G 1G0
Pikwitonei Health Centre                       Phone: 204-242-2914
Pikwitonei, MB R0B 1E0                         Morris Home Care
Phone: 204-458-2402                            Box 189, 215 Railroad Avenue East
Thicket Portage Community Health Centre        Morris, MB R0G 1K0
Thicket Portage, MB R0B 1R0                    Phone: 204-746-2351
Phone: 204-286-3254                            Notre Dame Home Care
Wabowden Health Centre                         Box 130, 44 Rogers Street
Box 179                                        Notre Dame, MB R0G 1M0
Wabowden, MB R0B 1S0                           Phone: 204-248-2121
Phone: 204-689-2600                            Portage Home Care
                                               25 Tupper Street North
Non-First Nation community members in Cross    Portage la Prairie, MB R1N 3K1
Lake, Norway House and South Indian Lake can
contact the Thompson office for assistance.
                                               Phone: 204-239-2410
                                               St. Claude Home Care
Central Regional Health Authority:             Box 400, 33 Roy Street
                                               St. Claude, MB R0G 1Z0
Altona Home Care
                                               Phone: 204-379-2585 (ext. 257)
238 – 5th Avenue North East
Altona, MB R0G 0B0                             Centre de Santé Montcalm Health Centre Home Care
Phone: 204-324-6458                            Box 383, 218 Caron Street
                                               St. Jean Baptiste, MB R0G 2B0
Carman Home Care
                                               Phone: 204-758-3031
c/o Carman Memorial Hospital
Box 807                                        Starbuck Home Care
Carman, MB R0G 0J0                             Box 182, 3 Railway Street
Phone: 204-745-5573                            Starbuck, MB R0G 2P0
                                               Phone: 204-735-3193
Crystal City Home Care
Box 123                                        Boundary Trails Health Centre Home Care
Crystal City, MB R0K 0N0                       Box 2000
Phone: 204-873-3030                            Winkler, MB R6W 4B8
                                               Phone: 204-331-8841
Gladstone Home Care
c/o Seven Regions Health Centre
Box 1000, 24 Mill Street                       Churchill Regional Health Authority:
Gladstone, MB R0J 0T0                          Home Care Coordinator
Phone: 204-385-3050                            Churchill Regional Health Authority
MacGregor Home Care                            Churchill, MB R0B 0E0
Box 123                                        Phone: 204-675-8355
MacGregor, MB R0H 0R0
Phone: 204-685-5706




                                                                           Health & Wellness • 41
Interlake Regional Health Authority:   St. Laurent Community Health Office
                                       St. Laurent, MB R0C 2S0
Seniors Program Manager
                                       Phone: 204-646-2504
Rosewood Lodge PCH
513 – 1st Avenue North                 Teulon Community Health Office
Stonewall, MB R0C 2Z0                  Teulon, MB R0C 3B0
Phone: 204-467-3361                    Phone: 204-886-4065
Arborg Community Health Office
Arborg Provincial Building             NOR-MAN Regional Health Authority:
Box 423, 317 River Road                50 Church Street
Arborg, MB R0C 0A0                     Flin Flon, MB R8A 1K5
Phone: 204-376-5559                    Phone: 204-687-9333
                                       Website: www.norman-rha.mb.ca
Community Health & Family Services
Box 310, 43 Railway Avenue             Primary Health Care Centre
Ashern, MB R0C 0E0                     Box 240, 111 Cook Avenue
Phone: 204-768-2585                    The Pas, MB R8A IK4
                                       Phone: 204-623 9690
Community Health Office
E.M Crowe Memorial Hospital            Snow Lake Home Care
Eriksdale, MB R0C 0W0                  Box 453, 100 Lake Shore Drive East
Phone: 204-739-4408                    Snow Lake, MB R0B 1M0
                                       Phone: 204-358-2637
Fisher Community Health Office
Fisher Personal Care Home
Box 119                                North Eastman Regional Health Authority:
Fisher Branch, MB R0C 0Z0              Beausejour/Brokenhead Home Care Office
Phone: 204-372-8703                    151 – 1st Street, Box 550
                                       Beausejour, MB R0E 0C0
Community Health & Family Services
                                       Phone: 204-268-7471 or 204-268-7474
Johnson Memorial Hospital
Box 1290, 120 6th Avenue               Lac Du Bonnet/Pinawa Home Care Office
Gimli, MB R0C 1B0                      89 McIntosh Street, Box 1030
Phone: 204-642-6051                    Lac du Bonnet, MB R0E 1A0
                                       Phone: 204-345-1217 or 204-345-1235
Lundar Community Health Office
Lundar Personal Care Home              Springfield/Oakbank Home Care Office
Box 296                                689 Main Street, Box 28
Lundar, MB R0C 1Y0                     Oakbank, MB R0E 1J0
Phone: 204-762-5469                    Phone: 204-444-6119 or 204-444-6139
Selkirk Community Health Office        Pine Falls and Area Home Care Office
201 – 237 Manitoba Avenue              37 Maple Street, Box 2000
Selkirk, MB R1A 0Y4                    Powerview-Pine Falls, MB R0E 1M0
Phone: 204-785-7703                    Phone: 204-367-5403
Stonewall & District Health Centre     Whitemouth/Reynolds Home Care Office
Box 280, 589 – 3rd Avenue South        75 Hospital Street, Box 160
Stonewall, MB R0C 2Z0                  Whitemouth, MB R0E 2G0
Phone: 204-467-4400                    Phone: 204-348-4609 or 204-348-4608


       42 • Manitoba Seniors’ Guide
Parkland Regional Health Authority:        Niverville Primary Health Care Centre
                                           Box 538
Benito Community Health Services
                                           Niverville, MB R0A 1E0
200 – 1st Street East
                                           Phone: 204-388-2039
Box 490
Benito, MB R0L 1Z0                         Community Health Office
Phone: 204-539-2075                        Box 2560
                                           Steinbach, MB R0A 2A0
Dauphin Community Health Services
                                           Phone: 204-346-7004
625-3rd Street SW
Dauphin, MB R7N 1R7                        Community Health Office
Phone: 204-638-2118                        Unit A – 30 Dawson Road
                                           Ste. Anne, MB R5H 1B5
Grandview Community Health Services
                                           Phone: 204-422-7068
Box 339, 644 Mill Street
Grandview, MB R0L 0Y0                      St. Malo Home Care
Phone: 204-546-5150                        Box 1010 Chalet Malouin
                                           St. Malo, MB R0A 1T0
McCreary Community Health Services
                                           Phone 204-347-5117
Box 208, 613 PTH 50
McCreary, MB R0J 1B0                       Community Services
Phone: 204-835-5010                        Box 88
                                           St. Pierre-Jolys, MB R0A 1V0
Roblin Community Health Services
                                           Phone: 204-433-7636 Ext. 4404
Box 880, 115 Hospital Street
Roblin, MB R0L 1P0                         East Borderland Primary Health Care Centre
Phone: 204-937-2151                        Box 11
                                           Sprague, MB R0A 1Z0
Ste. Rose Community Health Services
                                           Phone: 204-437-7212
Box 149, 603, 1st Avenue East
Ste. Rose du Lac, MB R0L 1S0               Community Services
Phone: 204-447-4080                        Box 119
                                           Vita, MB R0A 2K0
Swan River Community Health Services
                                           Phone: 204-425-3859 Ext. 6205
Box 1028, 205 – 5th Avenue North
Swan River, MB R0L 1Z0
Phone: 204-734-6602                        Winnipeg Regional Health Authority:
Winnipegosis Community Health Services     Home Care Central Intake
Box 340, 230 Bridge Street                 Phone: 204-788-8330
Winnipegosis, MB R0L 2G0                   If you have concerns about your home care service,
Phone: 204-656-4721                        contact the Manitoba Health Appeal Board (refer to
                                           page 44).
South Eastman Regional Health Authority:
Community Services
Box 156
Dominion City, MB R0A 0H0
Phone: 204-427-3461




                                                                      Health & Wellness • 43
SELF AND FAMILY MANAGED                                       Manitoba Health Appeal Board
HOME CARE PROGRAM                                             Room 102 – 500 Portage Avenue
                                                              Winnipeg, MB R3C 3X1
Manitobans may be eligible to pay for personal                Phone: 204-945-5408
attendant services or to be paid for home care services       Toll Free: 1-800-744-3257
they provide to family members through the Self and           Email: appeals@gov.mb.ca
Family Managed Home Care Program.                             Website: www.gov.mb.ca/health/appealboard
•	 Eligibility	of	a	family	member	for	payment	must	be	
   determined by the regional health authority before
   the family member can receive payments for non             GERIATRIC PROGRAM
   professional services that Home Care would otherwise       ASSESSMENT TEAM (GPAT)
   provide.
                                                              The GPAT program assesses frail individuals over the
•	 Self	and	family	managed	programs	are	options	for	
                                                              age of 65 years, living in Winnipeg. Anyone can refer
   individuals who have been receiving provincial home
                                                              to this service. Clients are seen by a Geriatric Clinician
   care services for at least one year.
                                                              in their home or hospital for an assessment of the
For more information on the program and the eligibility       following problems:
requirements, visit www.gov.mb.ca/health/homecare/
nonprof.html or contact your local regional health            •	 Mobility	Impaired	Function/Activities	of	Daily	Living
authority home care office (refer to pages 39 to 43).         •	 Confusion/Dementia
                                                              •	 Incontinence	(toiletting)
                                                              •	 Depression
MANITOBA HEALTH APPEAL BOARD                                  •	 Inadequate	Social	Supports
If you have concerns about your home care service             •	 Medication	issues	(polypharmacy)
or you disagree with a decision made, an assessment           For more information, contact:
panel regarding your application for placement in a
personal care home, you should first talk to your Case        Geriatric Program Assessment Team
Coordinator or his/her supervisor to try and resolve          Winnipeg, MB
your concerns. If you are still not satisfied, you may file   Phone: 204-982-0140
a Notice of Appeal with the Manitoba Health Appeal
Board but only relating to the following issues:
                                                              HEALTHY AGING RESOURCE
•	 Your	eligibility	to	receive	home	care	services;            TEAM (formerly the Seniors Health
•	 The	level	and/or	type	of	home	care	services	to	be	         Resource Team)
   provided;
•	 An	assessment	panel’s	decision	regarding	your	             The Healthy Aging Resource Team is a group of
   placement in a personal care home.                         community health care professionals in Winnipeg that
                                                              are dedicated to helping those 55 + to live well. A wide
For more information on the Board and its hearing             range of health services and community supports are
process;	the	filing	of	an	appeal	and/or	to	receive	a	         provided, including:
copy of the Notice of Appeal and Representative
Authorization forms (available in English & French),          •	 Consultations	at	home,	clinics,	health	centres,	or	
contact:                                                         by	phone;
                                                              •	 Mobility	check	ups;
                                                              •	 Influenza	clinics	and	health	fairs;




        44 • Manitoba Seniors’ Guide
•	 Leadership	and	learning	opportunities,	including	           For more information, contact:
   sessions on nutrition, safety, physical activity, chronic   Mature Women’s Centre
   disease	management	and	many	other	topics;                   Victoria General Hospital, 3 North
•	 Support	and	social	groups,	such	as	cooking	and	             2340 Pembina Highway
   walking	clubs;	and	bereavement,	caregiver	and	              Winnipeg, MB R3T 2E8
   personal	support	groups;                                    Phone: 204-477-3505
•	 Referrals	to	community	supports	and	resources;              Email: info@maturewomenscentre.ca
•	 Support	creating	a	healthy	living	plan;
•	 Management	of	illness	and	chronic	disease;	and
                                                               NOR’WEST CO-OP COMMUNITY
•	 Information	on	health	related	issues	and	concerns.
                                                               HEALTH CENTRE
For more information, contact the team in your
community.                                                     Nor’ West Co-op Community Health Centre is
                                                               a non-profit multi-service interdisciplinary co-
River East/Transcona Healthy Aging Resource Team               op health agency in the Inkster Area that works
720 Henderson Highway                                          with the community to create safer and healthier
Winnipeg, MB R2K 0Z5                                           neighbourhoods. Services provided include:
Nurse and Occupational Therapist: 204-940-2114
                                                               •	 Clinical	Primary	Health	Care;
St. James/Assiniboia/Assiniboine South Healthy
Aging Resource Team                                            •	 Counseling	Services	–	Aboriginal	Counseling	and	
3 – 203 Duffield Street                                           Relationship	Counseling;
Winnipeg, MB R3J 0L3                                           •	 Immigrant	Women’s	Counseling	Services	and	
Nurse: 204-940-3261                                               Woman’s	Place;
Dietician: 204-940-2683                                        •	 Community	Development;
Downtown/Pt. Douglas Healthy                                   •	 Foot	Care	Program;	and
Aging Resource Team                                            •	 Nor’	West	Mentor	Program.
425 Elgin Avenue                                               For more information, contact:
Winnipeg, MB R3A 1P2
Nurse: 204-940-2269                                            Nor’West Co-op Community Health Centre
Occupational Therapist: 204-940-2225                           103 – 61 Tyndall Avenue
                                                               Winnipeg, MB R2X 2T4
                                                               Phone: 204-940-2020
MATURE WOMEN’S CENTRE                                          Email: info@norwesthealth.ca
                                                               Website: www.norwesthealth.ca
The Mature Women’s Centre located at the Victoria
General Hospital provides a range of services
utilizing a nurse-managed, interdisciplinary team              PUBLIC HEALTH NURSING SERVICES
approach with an emphasis on health promotion and
disease prevention. Services include management of             Public health nursing services are available throughout
menopause, osteoporosis, hysterectomy alternatives,            Manitoba to all individuals, families and groups in a
sexual medicine and urogenital health.                         variety of settings such as homes, community clinics
                                                               and community centres. The program focuses on health
                                                               promotion and the prevention of disease and injuries.




                                                                                          Health & Wellness • 45
Services include:                                            Manitoba Health will also cover the following hospital
•	 Assessment	of	health	needs;                               services:
•	 Health	teaching	and	counseling;                           •	 Accommodation	and	meals	at	the	standard	level;	
•	 	Immunizations;                                           •	 Necessary	nursing	services;	
•	 Referrals;	and                                            •	 Laboratory,	x-ray	and	diagnostic	procedures;
•	 Advocacy.                                                 •	 Medications	administered	in	a	hospital;	
For more information, contact your local Regional            •	 Use	of	the	operating	room,	care	room	and	anaesthetic	
Health Authority office or Community Health Office              facilities;	
(refer to pages 37 to 39).                                   •	 Routine	surgical	supplies;	
                                                             •	 Occupational,	speech	and	physiotherapy;	and	
12.2 MANITOBA HEALTH                                         •	 Dietetic	counselling.
INSURANCE PLAN & BENEFITS                                    For more information (English or French), contact:
                                                             Manitoba Health – Insured Benefits Branch
                                                             300 Carlton Street
All insured residents of Manitoba are covered by the
                                                             Winnipeg, MB R3B 3M9
health insurance plan administered by Manitoba
                                                             Phone: 204-786-7101
Health. Each Manitoban is given a Manitoba Health
                                                             Toll Free: 1-800-392-1207
Card with a 9-digit lifetime identification number (for
                                                             TDD: 204-774-8618
more information on Health Cards refer to page 46).
                                                             Toll Free: 1-800-855-0511
Manitoba Health will cover the following medical and
                                                             Email: insuredben@gov.mb.ca
practitioners’ services:
                                                             Website: www.gov.mb.ca/health/mhsip/index.html
•	 Physician	services	that	are	medically	required	for	you	
   or your dependants (Manitoba Health pays physicians
   directly);                                                MANITOBA HEALTH CARD
•	 Patients	who	are	billed	for	insured	services	by	
                                                             Manitoba Health issues a card (or registration
   physicians who practice outside the plan are entitled
                                                             certificate) to all Manitoba residents, which includes a
   to	reimbursement	from	Manitoba	Health;
                                                             9-digit lifetime identification number for each family
•	 Surgery/anaesthesia;                                      member. Registration certificates entitle persons named
•	 X-ray	and	laboratory	services	in	approved	facilities	     on the certificate to health benefits.
   when	ordered	by	a	physician;
                                                             •	 The	card	is	white	with	purple	and	red	print,	and	
•	 Eye	exams	by	Optometrists	for	individuals	65+	               includes the previous 6-digit family or single person’s
   (refer	to	page	47);                                          registration number, name and address of Manitoba
•	 Chiropractic	services-	Manitoba	Health	will	insure	          resident, family member’s given name and alternate (if
   a maximum of 12 visits per Manitoba resident per             applicable), sex, birthdate, effective date of coverage,
   calendar	year;	and                                           and 9-digit Personal Health Identification Number
•	 Dental	surgeons-	Manitoba	Health	will	insure	certain	        (PHIN).
   dental procedures when hospitalization is required.       •	 Report	all	changes	in	addresses,	marriage,	birth,	
                                                                adoption, death, divorce or legal separation.
                                                             For more information or to replace your card, contact
                                                             the Manitoba Health-Insured Benefits Branch (refer to
                                                             page 46).



        46 • Manitoba Seniors’ Guide
EYE EXAMS FOR SENIORS                                       12.3 ADULT DAY PROGRAMS (ADP)
Manitoba Health under the Manitoba Health Insurance
Plan will cover one complete routine eye exam every         ADPs provide recreational, social, and health services
two years for individuals who are 65+. Exams for all        to adults who may be socially isolated, physically frail
ages will be covered if deemed medically necessary by       or living with a chronic condition. They also provide
your physician or optometrist. For more information,        respite for caregivers.
contact Manitoba Health-Insured Benefits Branch (refer
to page 46).                                                •	 Most	Regional	Health	Authorities	have	ADPs	running	
                                                               throughout their areas. Applications for the Adult Day
                                                               Program are completed and managed by the Home
                                                               Care Case Coordinator.
SENIOR EYEGLASS PROGRAM
                                                            •	 Transportation	to	and	from	the	program,	mid	day	
The Manitoba Health Senior Eyeglass Program provides           meals, refreshments, recreational/social activities are
limited financial assistance to Manitoba residents 65+         geared to their needs and abilities.
toward the purchase of eyeglasses (one pair of eyeglasses
                                                            For more information, contact your regional health
every three year period – or more often if there is a
                                                            authority (refer to pages 37 to 39) or contact your Home
change in vision).
                                                            Care Case Coordinator.
•	 Benefits	are	based	on	a	fixed	fee	schedule	for	
   dispensing fees, frames and lenses. Rebates are never
   calculated according to the cost of the glasses.         12.4 PHARMACARE PROGRAM
•	 The	total	allowable	amount,	based	on	this	fee	
   schedule,	is	subject	to	a	$50.00	deductible.	Once	the	   Pharmacare is a drug benefit program for all
   deductible has been applied, Manitoba Health will        Manitobans whose income is seriously affected by high
   reimburse 80% of the remainder of the allowable          prescription drug costs. Pharmacare coverage is based
   total.                                                   on total family income and the amount you pay for
•	 The	$50	deductible	applies	once	a	year	(April	1	         eligible prescription drugs.
   to March 31) per family. If additional glasses are       Each year you are required to pay a portion of the
   required within the 12 month period, you do not          cost of your eligible prescription drugs. This portion
   have to pay the deductible again.                        is referred to as the Pharmacare deductible. Your
•	 Claim	forms	are	available	from	optometrists	and	         deductible is based on your total family income.
   opticians.                                               There are two ways to apply to the Manitoba
For more information, contact:                              Pharmacare Program. The Pharmacare benefit year
Manitoba Health – Insured Benefits                          is April 1 to March 31. You may apply anytime for either
Senior Eyeglass Program                                     option during the benefit year. March 31, 2013 is the
300 Carlton Street                                          last day to submit applications for the 2012/2013
Winnipeg, MB R3B 3M9                                        benefit year.
Phone: 204-786-7365
Toll Free: 1-800-297-8099 Ext. 7365                         Option A: One-Time Enrolment
Email: insuredben@gov.mb.ca                                 •	 Fill	out,	sign	and	send	the	following	forms	to	the	
Website: www.gov.mb.ca/health/mhsip/eyeglasses.html            Pharmacare Office: Pharmacare application and
                                                               Consent Authorization Form.




                                                                                         Health & Wellness • 47
•	 The	Canada	Revenue	Agency	will	send	the	required	           Manitoba Health – Provincial Drug Programs
   income tax information electronically to Manitoba           300 Carlton Street
   Health. For example the 2010 income level on your           Winnipeg, MB R3B 3M9
   income tax will determine the annual Pharmacare             Phone: 204-786-7141
   deductible for the 2012/2013 benefit year.                  Toll Free: 1-800-297-8099
•	 If	you	choose	this	option,	you	do-not	need	to	re-apply	     TTY-TTD: 204-774-8618 or
   every year. Pharmacare will automatically re-calculate      Manitoba Relay Service: 711 or 1-800-432-4444
   your annual deductible and send that information to         Website: www.gov.mb.ca/health/pharmacare
   you by mail. The annual deductible is calculated on
   April 1 of each benefit year. Shortly after the beginning
   of each benefit year, Manitobans who selected this          PHARMACARE DEDUCTIBLE
   option will receive a letter from Manitoba Health           INSTALMENT PAYMENT PROGRAM
   confirming their enrolment in the program and their
                                                               Sometimes a single prescription can be as much (and
   deductible level for the benefit year.
                                                               sometimes) more than a family’s annual Pharmacare
•	 To	withdraw	from	the	one	time	enrolment,	send	your	         deductible amount. The Deductible Installment
   request in writing to the Pharmacare office.                Payment allows eligible Manitobans to pay their
                                                               annual Pharmacare deductible in interest-free monthly
Option B: Annual Application (deadline for                     installments through their monthly Manitoba Hydro
filing your 2012/13 Pharmacare Application is                  energy bill. To be considered for the payment program,
March 31, 2013)                                                applicants must:
•	 Fill	out	and	sign	and	send	the	following	forms	to	          •	 First	be	enrolled	in	the	Manitoba	Pharmacare	Program;
   the Pharmacare Office: Pharmacare application               •	 Have	eligible	Manitoba	Pharmacare	drug	costs	over	a	
   and Consent Authorization Form. You must also                  30-day period that are equal to or above 20 per cent of
   include a copy of the Revenue Canada Notice of                 their	average	monthly	adjusted	family	income;
   Assessment from the taxation year 2 years prior to the
                                                               •	 Have	reached	or	gone	above	their	benefit	limit	for	
   beginning of the benefit year with their completed
                                                                  specified prescription drug coverage through another
   application. The Assessment will tell Pharmacare what
                                                                  drug insurance or benefit plan in which they are
   your total income was in 2011 (shown on line 150).
                                                                  enrolled* as of the application date for enrolment in
   Please note: if you chose to split pension income with
                                                                  the	payment	program;	and
   your partner, you are required to submit copies of
   your Canada Revenue Agency Option C Summary                 •	 Pre-authorize	Manitoba	Hydro	to	make	automated	
   Reports instead of the Notice of Assessments. You              monthly withdrawals from their bank or credit union
   can request an Option C Summary Report from                    account to pay for their Manitoba Pharmacare annual
   the Canada Revenue Agency by contacting them at                deductible by way of monthly installments.
   1-800-959-8281.                                             •	 After	you	have	filled	out	your	portion	of	the	
•	 If	you	choose	this	option,	you	must	re-apply	                  application form, your pharmacy will estimate your
   each year.                                                     monthly drug costs and send the completed form to
                                                                  Manitoba Health for processing.
Pharmacare Program Applications are available at
all Manitoba pharmacies, on the Manitoba Health                *Participation in the payment program could
website or by contacting the Office. To listen to a pre-       complicate and/or delay the reimbursement of
                                                               those other benefits. You may be eligible to apply
recorded message that contains basic information
                                                               once all other benefits have been exhausted.
on the Pharamacare Program contact 204-788-2506
(English) or 204-788-2520 (French). To speak with a
representative from the program, contact:


        48 • Manitoba Seniors’ Guide
For more information or to receive an application form
(forms are also available at all MB Pharmacies), contact:    12.7 DENTAL SERVICES
Pharmacare Deductible Installment Payment Program
Phone: 204-945-1733                                          CENTRE FOR COMMUNITY ORAL
Toll Free: 1-888-519-3492                                    HEALTH (CCOH)-DENTAL CLINICS
Website: www.gov.mb.ca/health/pharmacare
                                                             The CCOH provides a full range of dental services in
                                                             underserved communities across Manitoba through
12.5 MEDICATION INFORMATION                                  dental clinics. Appointments are recommended but
                                                             emergencies and walk-ins are welcome. For more
MEDICATION INFORMATION                                       information, contact the dental clinic nearest you:
LINE FOR EVERYONE (MILE)                                     Access Downtown Dental Clinic
                                                             640 Main Street
Operated by the University of Manitoba, individuals can      Winnipeg, MB R3B 0L8
ask a pharmacist questions about drugs and proper drug       Phone: 204-940-3816
use. For more information, contact (Monday to Friday,
9:30 a.m. to 2:30 p.m.):                                     Deer Lodge Clinic
                                                             2109 Portage Ave.
MILE                                                         Winnipeg, MB R3J 0L3
Room 111, University Centre Building                         Phone: 204-831-2157
Winnipeg, MB
Phone: 204-474-6493                                          Churchill Dental Clinic
Email: mile_resource@umanitoba.ca                            162 LaVerendrye Ave
Website: www.umanitoba.ca/campus/pharmacy/mile/              Churchill, MB R0B 0E0
index.html                                                   Phone: 204-675-8302/2419


12.6 THERAPY AND MEDICAL                                     CCOH-HOME DENTAL
SERVICES                                                     CARE PROGRAM
                                                             This outreach program operated by the Centre for
COMMUNITY THERAPY                                            Community Oral Health (CCOH) provides a full range
SERVICES (CTS)                                               of dental services to patients who are homebound or
CTS is a private non-profit agency that provides the         physically unable to seek care in private practice. Faculty
services of occupational therapists, physiotherapists, and   dentists and dental hygienists using a mobile van with
other allied health professionals to assist individuals to   portable dental equipment, provide care in personal care
live safely and independently in their own homes. Many       homes, senior citizens’ residences, hospitals and private
of the Agency’s services are funded directly by Manitoba     homes. Dental services are offered on a fee-for-service
Health through the Regional Health Authorities and           basis. For more information, contact:
are provided at no cost to eligible clients. For more        Home Dental Care Program
information, contact:                                        Deer Lodge Centre
Community Therapy Services                                   2nd Floor – 2109 Portage Ave.
201 – 1555 St. James Street                                  Winnipeg, MB R3J 0L3
Winnipeg, MB R3H 1B5                                         Phone: 204-831-3455/56
Phone: 204-949-0533                                          Website: www.umanitoba.ca/faculties/dentistry/ccoh/
Email: cts@ctsinc.mb.ca                                      ccoh_programs.html
Website: www.ctsinc.mb.ca

                                                                                          Health & Wellness • 49
MOUNT CARMEL CLINIC                                        12.8 MEDICAL EQUIPMENT
Mount Carmel Clinic offers dental services where the       AND SUPPLIES
costs are based on the client’s ability to pay. For more   To purchase medical equipment and supplies, look
information, contact:                                      for commercial suppliers in the Yellow Pages under
Mount Carmel Clinic                                        “Medical Supplies.”
886 Main Street
Winnipeg, MB R2W 5L4
Phone: 204-582-2311                                        SOCIETY FOR MANITOBANS WITH
Website: www.mountcarmel.ca                                DISABILITIES (SMD) – WHEELCHAIR
                                                           SERVICES
                                                           This program provides long-term loans of wheelchairs
SILOAM MISSION-DENTAL SERVICES
                                                           to individuals living in the community. An application
The Siloam Mission provides dentistry services to          signed by an Occupational Therapist or a Doctor is
individuals experiencing poverty and homelessness.         required in order to receive a wheelchair. For more
No one is refused treatment and care is offered free of    information, contact:
charge. For more information, contact:                     SMD Wheelchair Services
Siloam Mission                                             1111 Winnipeg Avenue
300 Princess Street                                        Winnipeg, MB R3E 0S2
Winnipeg, MB R3B 1M3                                       Phone: 204-975-3250
Phone: 204-943-0658                                        Toll Free: 1-800-836-5551
Email: info@siloam.ca                                      TTY: 204-975-3239
Website: www.siloam.ca                                     Website: www.smd-services.com

                                                           12.9 SENIORS FOOT CARE SERVICES
UNIVERSITY OF MANITOBA
FACULTY OF DENTISTRY
                                                           NOR’WEST FOOT CARE PROGRAM
The Faculty of Dentistry at the University of Manitoba
operates a clinic for teaching purposes. If you require    Specialized Nursing Foot Care provided to Seniors and
dental services, call first to see if your needs can be    others who can no longer safely care for their feet at no
met, as the availability of services changes throughout    cost. The service is offered at 14 different locations in the
the year. Reduced fees are charged and there may be a      city. Other services include educational presentations.
waiting period before the first appointment. For more      For more information, contact:
information, contact:                                      Nor’West Foot Care Program
University of Manitoba                                     Winnipeg, MB
Faculty of Dentistry                                       Phone: 204-940-2141
790 Bannatyne Avenue
Winnipeg, MB R3E 0W2
Phone: 204-789-3505                                        FOOT CARE SERVICES FOR SENIORS
Website: www.umanitoba.ca/faculties/dentistry              Many Senior Centres and Community Resource
                                                           Councils across Manitoba offer foot care services for
                                                           seniors. For more information, contact your local
                                                           Senior Centre or Senior Community Resource Council
                                                           (see pages 5 – 14).

        50 • Manitoba Seniors’ Guide
                                                              A&O: Support Services for Older Adults
12.10 OTHER HEALTH SERVICES                                   200 – 280 Smith Street
                                                              Winnipeg, MB R3C 1K2
MANITOBA BLUE CROSS                                           Phone: 204-956-6440
                                                              Toll Free: 1-888-333-3121
Manitoba Blue Cross offers a variety of health care           Email: info@ageopportunity.mb.ca
plans to Manitobans to help supplement provincial             Website: www.ageopportunity.mb.ca
government health care services. Coverage is
available for:
•	 Ambulance	fees;                                            AURORA FAMILY THERAPY CENTRE
•	 Semi-private	hospital	rooms;                               The Aurora Family Therapy Centre offers counseling
•	 Dental	care;                                               services for families, couples, and individuals on such
•	 Prescriptions;	and                                         topics as grief, bereavement and illness. There is a
•	 Travel	for	outside	Manitoba	or	Canada.                     sliding fee schedule according to income. For more
                                                              information, contact:
For more information, contact (Monday to Friday 9:00
am to 5:30 pm):                                               Aurora Family Therapy Centre
                                                              Room 2S03, 515 Portage Avenue
Manitoba Blue Cross
                                                              Winnipeg, MB R3B 2E9
599 Empress Street
                                                              Phone: 204-786-9251
PO Box 1046
                                                              Email: aurora@uwinnipeg.ca
Winnipeg, MB R3C 2X7
                                                              Website: www.aurora.uwinnipeg.ca
Phone: 204-775-0151
Toll Free: 1-800-873-2583
Email: info@mb.bluecross.ca
Website: www.mb.bluecross.ca                                  GERIATRIC MENTAL HEALTH
                                                              TEAM & MENTAL HEALTH SERVICES
Please refer to the yellow pages in your phone book           FOR THE ELDERLY
for additional private insurers that will help meet
medical costs.                                                The Geriatric Mental Health Team in Winnipeg and the
                                                              Mental Health Services for the Elderly in rural Manitoba
12.11 MENTAL HEALTH &                                         provide assessment and short term intervention to
                                                              persons over the age of 65 years who are experiencing
COUNSELLING SERVICES
                                                              mental health problems. They will also provide service
                                                              to persons younger than 65 years who are experiencing
A&O: SUPPORT SERVICES FOR                                     behavioural or psychological symptoms of dementia.
OLDER ADULTS (Age & Opportunity) –                            The Team may provide consultation, supportive
COUNSELLING SERVICES                                          counseling for the person and/or family and monitor
                                                              the impact of recommended interventions. Referrals can
A&O: Support Services for Older Adults offers                 be made by anyone. For more information, contact:
counselling services that identify, inform and assist
older adults and their families. Assistance is available to   Geriatric Mental Health Team
help seniors cope with the many transitions associated        Winnipeg, MB
with aging, which include caregiving, grief, retirement,      Intake Line: 204-982-0140
housing, financial, depression, isolation, loneliness, and    Mental Health Services for the Elderly
family relationships. For more information, contact:          (contact your Regional Health Authority Community
                                                              Office, refer to pages 37 to 39).


                                                                                           Health & Wellness • 51
JEWISH CHILD AND FAMILY SERVICES                             KLINIC COMMUNITY HEALTH CENTRE
TO JEWISH OLDER ADULTS (JCFS)                                Klinic Community Health Centre provides a full
The JCFS provides older adults with the support              range of health related services from medical care to
necessary to maintain themselves in an independent           counseling (drop in available) to education. For more
living situation in the community at an optimal level of     information, contact:
psychological, social and health functioning. Programs       Klinic Community Health Centre.
and services include:                                        870 Portage Avenue
•	 Counseling	services,	links	to	support	services	and	       Winnipeg, Manitoba R3G 0P1
   follow	up	contact;                                        Phone: 204-784-4090
•	 Supports	to	holocaust	survivors	and	their	families.	      Crisis Line: 204-786-8686 or 1-888-322-3019
   Individual, marriage and family counselling services      Email: klinic@klinic.mb.ca
   to	the	general	community;                                 Website: www.klinic.mb.ca
•	 Community	mental	health	services	to	adult	clients	
   and	their	families;
                                                             MANITOBA FARM AND RURAL
•	 Newcomer	resettlement	and	integration;
                                                             SUPPORT SERVICES
•	 Volunteer	program	including	support	for	seniors	
   (e.g. Friendly visitors, grocery shoppers) and help for   The Manitoba Farm and Rural Stress Line provides
   immigrant	newcomers	to	the	community;                     support, counselling, information and referrals over
•	 Support	groups	for	clients	dealing	with	challenging	      the phone to farm families and other rural Manitobans.
   circumstances, e.g. memory loss, the death of a           For more information, contact:
   loved	one;                                                Manitoba Farm & Rural Support Services
•	 Chaplaincy	Services	are	available	to	Jewish	people	in	    Toll Free: 1-866-367-3276
   health facilities and correctional institutions who are   Email: help@ruralsupport.ca
   seeking	spiritual	healing	support	and	guidance;	and       Website: www.ruralsupport.ca
•	 Financial	assistance	and	initiatives	that	support	
   Jewish individuals dealing with difficult financial
   circumstances in their lives.                             MANITOBA SUICIDE LINE
Services are available in English, Yiddish, Russian,         The Manitoba Suicide Line provides confidential crisis
Hebrew, and Spanish. For more information, contact:          counseling, support, information and referrals for
Jewish Child & Family Service                                people	who	are	feeling	suicidal;	concerned	friends	and	
C200 – 123 Doncaster Street                                  family;	and	survivors	of	a	suicide	loss	24	hours	a	day.	
Winnipeg, MB R3N 2B2                                         If you or someone you know is thinking about suicide
Phone: 204-477-7430                                          or dealing with a suicide loss, contact:
Email: jcfs@aspercampus.mb.ca                                Manitoba Suicide Line
Website: www.jcfswinnipeg.org                                Toll Free: 1-877-435-7170




        52 • Manitoba Seniors’ Guide
MEN’S RESOURCE CENTRE                                      12.12 SEXUAL HEALTH & LESBIAN,
The Men’s Resource Centre provides counselling             GAY, BISEXUAL, TRANSGENDERED
services and a range of support services to men who        AND TWO-SPIRITED (LGBTT)
have experienced trauma and stressors in their lives and
want to resolve related issues. For more information,
                                                           SUPPORT SERVICES
contact:
Men’s Resource Centre                                      RAINBOW RESOURCE CENTRE (RRC)
200 – 321 McDermot Avenue                                  The RRC’s represents and supports Lesbian, Gay,
Winnipeg, Manitoba R3A 0A3                                 Bisexual, Trans, Two-Spirit, Intersex, Queer, Questioning
Phone: 204-415-6797                                        and Ally (LGBTT) Individuals, Communities and
Toll Free: 1-855-MRC-MRCS                                  Families by providing comprehensive education and
Email: mrc(at)mens-resource-centre.ca                      outreach services, accessible counseling and other
Website: www.mens-resource-centre.ca                       programs and services. These include:
                                                           •	 Educational	workshops	and	presentations:
MOOD DISORDERS ASSOCIATION                                 •	 Information	on	community	resources;
OF MANITOBA                                                •	 Free	drop-in	(call	for	hours)	and	on-going	counseling;
                                                           •	 Access	to	a	large	LGBTTQ	lending	library;
The Mood Disorders Association provides support
and information for individuals and families in the        •	 Space	for	community	social	and	or	support	groups;	
community and in hospital. The association helps to           and
identify symptoms, educate and encourage clients to        •	 Peer	Support	and	Information	Line.	(Monday–Friday,
seek the treatment they need. For more information,           7:30 am-10:00 pm)
contact:                                                   For more information, contact:
Mood Disorders Association of Manitoba                     Rainbow Resource Centre
Suite 100, 4 Fort Street                                   170 Scott
Winnipeg, MB R3C 1C4                                       Winnipeg, MB R3L 0L3
Phone: 204-786-0987                                        Administrative Line: 204-474-0212
Toll Free: 1-800-263-1460                                  Counseling Intake Line: 204-452-7508
Email: mdam@depression.mb.ca                               Peer Support and Information Line: 204-284-5208 or
Website: www.depression.mb.ca                              1-888-399-0005
                                                           Website: www.rainbowresourcecentre.org

NOR’WEST CO-OP COMMUNITY
HEALTH CENTRE                                              SEXUALITY EDUCATION RESOURCE
                                                           CENTRE (SERC)
The Nor’West Co-Op Health Centre offers counseling
services including Aboriginal and Immigrant                SERC is a community-based, non-profit, pro-choice
Counseling Services. For more information, refer to        organization that promotes sexual health through
page 50.                                                   education. Programs and services include:
For more information on counseling services for            •	 Immigrant/Refugee	Health	Program	which	provides	
immigrant women, please refer to Immigrant                    sexual health information and education, orientation
Women’s Counselling Services on page 78.                      to Manitoba health services, and referral to other
                                                              services;
                                                           •	 The	Facts	of	Life	Program;

                                                                                       Health & Wellness • 53
•	 Lending	Library;                                           For more information, including patient safety tips,
•	 Education	and	training;                                    contact:
•	 Research;                                                  Manitoba Institute for Patient Safety
•	 Translation	Services;                                      102 – 175 Carlton Street
•	 Resources;                                                 Winnipeg, MB R3C 3H9
                                                              Phone: 1-866-927-6477
•	 The	Ally	Program	(available	in	Brandon)	works	to	          Email: assistant@mbips.ca
   increase the visibility of supportive people and spaces    Website: www.safetoask.ca and www.mbips.ca
   for gay, lesbian, bisexual, two-spirited, transgender or
   questioning individuals.
                                                              12.14 NUTRITION
For more information contact:
Sexuality Education Resource Centre
                                                              FOOD BANKS
200 – 226 Osborne Street N
Winnipeg, MB R3C 1V4                                          Anyone in Manitoba is eligible to receive food. A
Phone: 204-982-7800                                           Manitoba medical number is required to receive
Email: info@serc.mb.ca                                        emergency food. There are several food banks located
Website: www.serc.mb.ca                                       across Manitoba. For more information on locating one
161 8th Street                                                in your community, contact:
Brandon, MB R7A 3W9                                           Winnipeg Harvest
Phone: 204-727-0417                                           Phone: 204-982-3660
Email: brandon@serc.mb.ca                                     Toll Free: 1-800-970-5559
                                                              Email: agencies@winnipegharvest.org
12.13 PATIENT SAFETY                                          Website: www.winnipegharvest.org


MANITOBA INSTITUTE                                            MEALS ON WHEELS
FOR PATIENT SAFETY (MIPS)
                                                              Meals on Wheels is a charitable, non profit organization
MIPS is a not-for-profit agency that works with               that delivers hot meals to the homes of people who are
healthcare organizations to promote patient safety for        unable to shop or prepare their own. Sandwiches, frozen
Manitobans as part of quality healthcare. Resources           meals, Kosher meals and special diets are also available.
available include:                                            Meals are delivered city wide by volunteers within
•	 Medication	card	(bilingual);                               Winnipeg between 11am & 1pm. There is a cost for the
                                                              meals. For more information, contact:
•	 Videos	on	how	to	complete	the	medication	card	and	
   why	the	med	card	is	important;                             Meals on Wheels of Winnipeg
•	 Safe	Use	of	Medications	Information	Sheet	                 500 – 283 Portage Avenue
   (bilingual);                                               Winnipeg, MB R3B 2B5
                                                              Phone: 204-956-7711
•	 Posters	and	Brochures	in	15	languages	with	three	key	
                                                              Email: info@mealswinnipeg.com
   questions	to	ask	to	be	involved	in	their	care;
                                                              Website: www.mealswinnipeg.com
•	 Patient	Advocate	Form;
                                                              Meals on Wheels Brandon
•	 Self-Advocacy	for	Everyone	(S.A.F.E.)	Toolkit;	and
                                                              241 – 8th Street
•	 Five	Learn	to	be	Safe	animated	videos.                     Brandon, MB R7A 3X2
                                                              Phone: 204-727-6641
                                                              (Delivery	between	11:15	am	and	12:00	pm	in	Brandon)

        54 • Manitoba Seniors’ Guide
SENIORS CONGREGATE                                         •	 Advocacy;	and
MEAL PROGRAMS                                              •	 Research.
Seniors Congregate Meal Programs (meals served to          For more information, contact the office nearest you:
a group of seniors) are available at many locations        Alzheimer Society Provincial Office
throughout the province. In some communities               Unit 10 – 120 Donald Street
volunteers are available to deliver meals to seniors who   Winnipeg, MB R3C 4G2
are unable to leave their homes. For more information,     Phone: 204-943-6622
contact the Seniors Community Resource Council or          Toll Free: 1-800-378-6699
Senior Centre in your community (refer to pages 5 to       Email: alzmb@alzheimer.mb.ca
14).                                                       Website: www.alzheimer.mb.ca
Some grocery stores deliver food to individuals            North Eastman Region Office
in their homes at a charge. For more information,          Box 1786, Unit 6, 31 – 1st Street
contact your local Seniors Community Resource              Beausejour, MB
Council (refer to pages 5 to 14), grocery store or         Phone: 204-268-4752
refer to the yellow pages.                                 Email: alzne@alzheimer.mb.ca
                                                           Westman Region Office
12.15 HEALTH AND CHRONIC                                   4B – 457 – 9th Street
DISEASE RELATED ORGANIZATIONS                              Brandon, MB R7A 1K2
                                                           Phone: 204-729-8320
                                                           Email: alzwm@alzheimer.mb.ca
The following organizations are excellent sources of
information about chronic diseases. Most provide a         North Central Region Office
variety of services to meet the special needs of persons   21 Royal Road South
affected by disease. Other organizations that assist       Portage la Prairie, MB R1N 1T8
individuals coping with chronic diseases are listed in     Phone: 204-239-4898
your telephone directory.                                  Email: alznc@alzheimer.mb.ca
                                                           South Central Region Office
                                                           Box 119, 204 Main Street
ALZHEIMER SOCIETY OF MANITOBA                              Winkler, MB R6W 4A4
The Alzheimer Society of Manitoba is an organization,      Phone: 204-325-5634
whose mission is to alleviate the individual, family       Email: alzsc@alzheimer.mb.ca
and social consequences of Alzheimer’s disease and
other dementias while supporting the search for a cure.
Programs and services include:                             ARTHRITIS SOCIETY –
                                                           MANITOBA DIVISION
•	 Supportive	Counseling;
•	 Support	Groups	for	People	with	Dementia;                The Manitoba Division of the Arthritis Society provides
•	 Support	Groups	for	Family	Caregivers;                   programs and services for people with arthritis
                                                           throughout Manitoba and raises funds for arthritis
•	 Family	Education;	
                                                           research. The services and programs include:
•	 First	Link	Program;
                                                           •	 Arthritis	self	management	program;
•	 Information	and	Resource	Materials;
                                                           •	 Chronic	pain	management	workshops;
•	 Safely	Home™	–	Alzheimer	Wandering	Registry;
                                                           •	 Referrals	to	water/land	exercise	programs	and	
•	 Professional	Education;
                                                              support	groups;
•	 Community	Awareness;	

                                                                                       Health & Wellness • 55
•	 Arthritis	information	line;                             CANCERCARE MANITOBA
•	 Education	resources;                                    CancerCare Manitoba seeks to contribute to the
•	 Speaker’s	bureau	and	presentations;	and                 prevention of cancer and improve the outcomes and
•	 Volunteer	opportunities.                                quality of life for Manitobans with cancer and blood
                                                           disorders. Services include:
For more information, contact:
                                                           •	 Early	detection	and	cancer	screening	programs:
Arthritis Society
Suite 105, 386 Broadway                                    •	 Patient	and	Family	Support	Services	(including	
Winnipeg, MB R3C 3R6                                          support	groups,	nutrition	services	&	resource	centre);
Phone: 204-942-4892                                        •	 Research;
Toll Free: 1-800-321-1433                                  •	 Education;	and	
Email: info@mb.arthritis.ca                                •	 Public	outreach.	
Website: www.arthritis.ca/MB
                                                           For more information, contact the office nearest you:
                                                           CancerCare Manitoba
CANADIAN CANCER SOCIETY                                    Website: www.cancercare.mb.ca/home
The Canadian Cancer Society is a national community-       Western Manitoba Cancer Centre
based organization of volunteers whose mission is          300 McTavish Avenue East
the eradication of cancer and the enhancement of the       Brandon, Manitoba R7A 2B3
quality of life of people with cancer. Services include:   Phone: 204-578-2222
•	 Peer	support;                                           Breast Cancer Centre of Hope
•	 Support	&	information	packages;                         691 Wolseley Aveune
                                                           Winnipeg, MB
•	 Transportation	services	(204-787-4121);
                                                           Phone: 204-788-8080
•	 Financial	support;                                      Toll Free: 1-888-660-4866
•	 Smoker’s	helpline	(1-888-577-3333);
                                                           MacCharles Unit
•	 Cancer	information	service	(1-888-939-3333);            675 McDermot Avenue
•	 Community	services	locator;	and                         Winnipeg, MB
•	 Cancer	Connection	(1-800-263-6750).                     Phone: 204-787-2197
                                                           Toll Free: 1-866-561-1026
For more information, contact the office nearest you:
                                                           St. Boniface Unit
Canadian Cancer Society – Manitoba Division
                                                           O Block – 409 Tache Aveune
193 Sherbrook Street
                                                           Winnipeg, MB
Winnipeg, MB R3C 2B7
                                                           Phone: 204-237-2559
Phone: 204-774-7483
Toll Free: 1-888-532-6982
Email: info@mb.cancer.ca
Website: www.cancer.ca
                                                           CANADIAN DIABETES ASSOCIATION
Western Region Office                                      The Canadian Diabetes Association promotes the
Lions Manor, 415 – 1st Street                              health of Canadians through diabetes research,
Brandon, MB R7A 2W8                                        education, programs, services and advocacy. Our
Phone: 204-571-2800                                        Diabetes Information & Support Centre offers help
Toll Free: 1-888-857-6658                                  in obtaining the diabetes information you need.
Email: info.brandon@mb.cancer.ca


       56 • Manitoba Seniors’ Guide
For more information, contact the office nearest you:      For more information, contact the office nearest you:
Canadian Diabetes Association                              Provincial Office
Manitoba/Nunavut Region                                    6 Donald Street, Suite 200
200 – 310 Broadway                                         Winnipeg, MB R3L 0K6
Winnipeg, MB R3C 0S6                                       Phone: 204-949-2000
Phone: 204-925-3800                                        Toll Free: 1-888-473-4636
Toll Free: 1-800-226-8464                                  Email: ask@heartandstroke.mb.ca
Website: www.diabetes.ca                                   Website: www.heartandstroke.mb.ca
Westman Branch                                             3 – 824 18th Street
727B 10th Street                                           Brandon, MB R7A 5B7
Brandon, MB R7A 4G7                                        Phone: 204-571-4080
Phone: 204-728-2382
Parklands Branch
118 Main Street North                                      HUNTINGTON DISEASE
Dauphin, MB R7N 1C2                                        RESOURCE CENTRE
Phone: 204-638-6248                                        The Manitoba Huntington Disease Resource Centre
                                                           assists families and professionals with the many different
                                                           needs and concerns encountered while dealing with
REGIONAL DIABETES PROGRAM (RDP)                            Huntington Disease. Services include the following:
The Regional Diabetes Program within each Regional         •	 Information;
Health Authority coordinates diabetes prevention,          •	 Short-term	counseling;
self-management education, care and support services
                                                           •	 Referral	to	support	programs;
for Manitobans with and at risk for diabetes and their
families. A physician, health professional or the person   •	 Support	and	education;	and
requiring services can make a referral to the Regional     •	 Consultation	for	professionals.
Diabetes Program. For more information, contact            For more information, contact:
your nearest Regional Health Authority office (see
pages 37 – 39).                                            Huntington Disease Resource Centre
                                                           200 Woodlawn Street
                                                           Winnipeg, MB R3J 2H7
HEART AND STROKE                                           Phone: 204-772-4617
                                                           Email: sfunk@huntingtonsociety.ca
FOUNDATION, MANITOBA
                                                           Website: www.huntingtonsociety.ca
The Heart and Stroke Foundation, a volunteer-based
health charity, leads in eliminating heart disease and
stroke as well as reducing their impact through the        LUNG ASSOCIATION, MANITOBA
advancement of research and its application, the
promotion of healthy living, and advocacy. Services        The Lung Association of Manitoba is a non-profit
and programs include:                                      health, non-governmental organization dedicated to the
                                                           prevention of lung disease and the promotion of lung
•	 CPR	instructor	training;                                health in Manitoba. Services and programs include:
•	 Information	about	healthy	eating,	physical	activity,	   •	 Community-based	programming	and	service	delivery	
   and	management	of	heart	disease	and	stroke;                across	Manitoba;
•	 Resources	on	how	to	prevent	and	cope	with	heart	
   disease and stroke.

                                                                                       Health & Wellness • 57
•	 Education	and	support	for	smoking	cessation;          Phone: 204-943-9595
•	 Education	and	support	for	individuals	with	           Toll Free: 1-800-268-7582
   respiratory diseases such as: COPD, Asthma and        Email: info.manitoba@mssociety.ca
   Pulmonary	Fibrosis;                                   Website: www.mssociety.ca
•	 Educational	resources	and	programs	for	public	and		   There are chapter offices in Brandon, Dauphin, Morden,
   professionals;                                        Portage la Prairie and Steinbach.
•	 Support	groups	in	Winnipeg	and	Brandon;
•	 Support	for	ongoing	research	of	respiratory	
   diease(s);	and                                        OSTEOPOROSIS CANADA –
•	 Works	on	environmental	issues,	workplace	health	
                                                         MANITOBA CHAPTER
   and safety.                                           The Manitoba Chapter of Osteoporosis Canada is a
For more information, contact the office nearest you:    non-profit health charity that educates, empowers
                                                         and supports individuals and communities in
Lung Association, Manitoba Head Office                   the prevention, risk reduction and treatment of
629 McDermot Avenue                                      osteoporosis. Services and programs include:
Winnipeg, MB R3A 1P6
Phone: 204-774-550                                       •	 Information	and	resource	materials	(lending	library);
Toll Free: 1-888-566-5864                                •	 Peer	Led	support	groups;
Email: info@mb.lung.ca                                   •	 Speakers	bureau;
Website: www.mb.lung.ca                                  •	 Professional	education;	and
Westman Office                                           •	 Community	awareness	education,	presentations	
8 – 940 Princess Avenue                                     and outreach.
Brandon, MB R7A 0P6
                                                         For more information, contact:
Phone: 204-725-4230
Email: westman@mb.lung.ca                                Manitoba Chapter – Osteoporosis Canada
                                                         123 St. Anne’s Rd
                                                         Winnipeg, MB R2M 2Z1
MULTIPLE SCLEROSIS (MS)                                  Phone: 204-772-3498
SOCIETY OF CANADA                                        Email: manitoba@osteoporosis.ca
                                                         Website: www.osteoporosis.ca
The MS Society provides the following programs
and services to persons with MS and their families:      There are also branches and education committees
                                                         in the following areas:
•	 Information;
                                                         Brandon: 204-571-8399
•	 Support	counseling;
                                                         South Central: 204-325-7487
•	 Referrals;
                                                         South Eastman: 204-371-9329
•	 Support	groups;	and
                                                         The Pas: 204-623-9681
•	 Social	and	recreational	activities.	
For more information, contact:
Multiple Sclerosis Society of Canada –                   PARKINSON SOCIETY MANITOBA
Manitoba Division                                        Parkinson Society Manitoba provides programs and
Suite 100 – 1465 Buffalo Place                           services to individuals living with Parkinson’s disease
Winnipeg, MB R3T 1L8                                     and their families.



        58 • Manitoba Seniors’ Guide
Services and programs include:                             For more information, contact:
•	 Support	groups;                                         All Saints Parish Hall
•	 Exercise	sessions;	and                                  175 Colony Street
•	 Special	events	to	help	support	programs	and	research.   Phone: 204-783-6369
                                                           Email: general@agapetable.ca
For more information, contact:                             Website: www.agapetable.ca
Parkinson Society Manitoba
7 – 414 Westmount Drive
Winnipeg, MB R2J 1P2                                       CANADIAN RED CROSS SOCIETY –
Phone: 204-786-2637                                        MANITOBA REGION
Email: howard.koks@parkinson.ca
Website: www.parkinsonmanitoba.ca                          The Canadian Red Cross offers a number of programs
                                                           and services from local offices throughout the province.
                                                           Services are as follows:
STROKE RECOVERY ASSOCIATION                                •	 Disaster	assistance-emergency	food,	shelter	and	water;	
OF MANITOBA (SAM)                                             inquiries	and	registration	of	evacuees;
                                                           •	 Injury	prevention	courses	(first	aid,		CPR,	and	water	
SAM offers services to the survivors of stroke and their      safety);
families at its centre and in the community such as:
                                                           •	 RespectED	violence	and	abuse	prevention	program;
•	 Peer	support	groups;
                                                           For more information, contact the office nearest you:
•	 Adapted	exercises	for	stroke	survivors;
•	 Communication	workshops;                                1111 Portage Avenue
                                                           Winnipeg, MB R3G 0S8
•	 Visitation	and	outreach	program;                        Phone: 204-982-7330
•	 Family	and	caregiver	support;                           Toll Free: 1-866-685-4250
•	 Information	packages;	and	                              Website: www.redcross.ca
•	 Volunteer	opportunities.	                               Unit 3 – 613 10th Street
For more information, contact:                             Brandon, MB R7A 4G6
                                                           Phone: 204-729-4970
Stroke Recovery Association of Manitoba
Unit B – 247 Provencher Boulevard
Winnipeg MB R2H 0G6
                                                           SALVATION ARMY
Phone: 204-942-2880
Email: info@strokerecovery.ca                              The Salvation Army provides a variety of supports
Website: www.strokerecovery.ca                             to individuals including social supports, and shelter
                                                           services. For more information on their services,
12.16 COMMUNITY                                            contact:
EMERGENCY ASSISTANCE                                       Divisional Headquarters
                                                           203 – 290 Vaughan Street
                                                           Winnipeg, MB R3B 2N8
AGAPE TABLE                                                Phone: 204-946-9101
Agape Table sells low cost groceries, provides hot meals   Website: www.salvationarmy.ca/prairie/services/
and a meeting place for those in need. Agape Table is
open Monday to Friday mornings from 8:00 – 11:00
a.m. and has art, craft and music programming.

                                                                                       Health & Wellness • 59
      Offering affordable apartments
      to seniors
      Manitoba Housing offers both studio and one bedroom apartments
      to Manitoba seniors who have low incomes.
      The rental rate for the studio apartments is 25 per cent of the total gross income (total
      income before deductions), and the rental rate for a one bedroom apartment is 27 per
      cent of your total gross income (total income before deductions). Rents are capped at
      affordable levels.
      What is available:
      • No damage deposit              • Heat, hydro and water included in your rent
      • Fridge and stove               • Free laundry facilities
      • Grab bars in the bathroom      • Congregate Meal Program (in some facilities)

      Find out if you qualify
      To learn more about the housing options open to you, please visit us at
      www.manitoba.ca/housing, e-mail us at housing@gov.mb.ca or call Manitoba Housing
      204-945-HOME (4663) in Winnipeg or toll-free at 1-800-661-4663.
      Strong, healthy and sustainable communities where individuals and families thrive.




                                                                                         MB Housing Seniors Ad
                                                                              Ad size: 6 5/8" wide x 8 3/4" deep



60 • Manitoba Seniors’ Guide
13.0 HOUSING                                                 INDEPENDENT LIVING WITH TENANT
                                                             SERVICES (ASSISTED LIVING)
                                                             This type of housing also referred to as retirement
13.1 HOUSING OPTIONS                                         residences, is a private arrangement between the
                                                             landlord and the individual which combines
CONDOMINIUMS                                                 independent apartment living with services that can
                                                             be purchased from the sponsor, i.e. meals, laundry, and
A form of property ownership in which each owner             housekeeping. On-site assistance and supervision may
holds title to his/her individual unit, plus a fractional    or may not be provided by the sponsor depending on
interest in the common areas of the multi-unit project       the site. The individual pays for the rent and purchased
such as the recreational amenities and grounds. Each         services. No referral or assessment is required.
owner pays taxes on his/her property, and is free to sell    Individuals have access to professional and non-
or lease it. For more information on this type of housing,   professional Regional Health Authority (RHA) services.
refer to a Seniors Housing Directory (see pages 65 to 67).   For more information on this type of housing, refer
                                                             to a Seniors Housing Directory (see pages 65 to 67).

CO-OPERATIVE HOUSING
Co-operative housing is owned by members who live            LIFE LEASE RENTAL HOUSING
in the building. Co-op members purchase equity shares        A life lease is a form of rental housing which is usually
in the project and collectively become owners of the         aimed at tenants who are 55+. A life lease is a kind of
building. The monthly housing charges (i.e. rent) are        written tenancy agreement. A life lease can be for the
set by the members to cover the costs of running the         life of the tenant or for a specific term (e.g. 50 years).
co-op. Subsidies may be available to low-income              Under a life lease, a tenant pays an entrance fee for a
members. Persons wishing to become tenants in an             rental unit. The tenant also pays rent each month to
existing project must purchase a share in the co-op.         cover maintenance and other expenses. Individuals
For more information, contact:                               considering this type of housing should review the
                                                             financial health of the project and talk to a lawyer to
Manitoba Housing & Community Development
                                                             fully understand the terms of the life lease agreement.
100 – 185 Smith Street
                                                             The Residential Tenancies Branch administers The
Winnipeg, MB R3C 3G4
                                                             Life Leases Act. For more information, contact the
Phone: 204-945-3379
                                                             Residential Tenancies Branch, refer to page 67.
Toll Free: 1-866-479-6155
Website: www.gov.mb.ca/housing/coop
Manitoba Chapter of the Co operative Housing                 PERSONAL CARE HOMES
Federation of Canada
Suite 192, 162-2025 Corydon Avenue                           For more information on personal care homes and
Winnipeg, MB R3P 0N5                                         placement, refer to page 64.
Phone: 204-947-5411
Toll Free: 1-888-591-3301
Website: www.chfcanada.coop




                                                                                                    Housing • 61
PRIVATE NON-PROFIT HOUSING                                     Manitoba Housing
This is affordable housing that is provided or managed         If you are 55 years of age or older and have a low
by incorporated housing associations. Restrictions             income, you may be eligible for subsidized housing
regarding tenant eligibility, rent levels and available        provided by Manitoba Housing. Your rent will be based
subsidies differ depending on the project. For more            on your total gross income.
information on this type of housing, refer to a Seniors        For example:
Housing Directory (see pages 65 to 67).                        One Person = Studio Apartment = 25% of gross income
                                                               Two Persons (couple) = One Bedroom = 27% of gross
RESIDENTIAL CARE                                               income
                                                               In the rural communities, some seniors’ buildings may
Residential care is a community-based housing option           only have one bedroom available. In this case, single
that provides congregate living accommodations with            persons would receive a one-bedroom apartment.
care and supervision at levels defined by Manitoba
Family Services and Labour.                                    There are eligibility requirements with the highest
                                                               priority given to those identified as most in need.
•	 Residential	care	facilities	are	licensed	through	
   Manitoba Family Services and Labour. Facilities may         Some Manitoba Housing senior buildings offer tenants
   be profit or non-profit and operated by professional        additional services. Please ask your MB Housing and
   or non-professional staff.                                  Community Development office in your community if
                                                               these services are available:
•	 The	Manitoba	government	does	not	subsidize	
   residential	care;	however,	you	may	qualify	for	financial	   •	 Medical	alarm	switches	located	in	tenants’	apartments	
   assistance under the RentAid Program (see page 62).            which provide 24-hour service for emergency alert
   For more information, contact:                                 purposes	only;
Manitoba Family Services and Labour                            •	 Congregate	meal	program	located	on-site;
Residential Care Licensing                                     •	 Tenant	services	staff;	and
Winnipeg, MB                                                   •	 On	site	building	superintendents.
Phone: 204-945-5311
                                                               For more information, please contact the Manitoba
Website: www.gov.mb.ca/fs
                                                               Housing & Community Development Office in your
                                                               community, or contact:
SUBSIDIZED RENTAL HOUSING                                      Manitoba Housing-Application Inquiries
                                                               100 – 185 Smith Street
                                                               Winnipeg, MB R3C 3G4
RentAID
                                                               Phone: 204-945-4663
Low-income seniors renting in the private market               Toll Free: 1-800-661-4663
may be eligible for financial assistance under RentAID         Email: housing@gov.mb.ca
(formerly the Manitoba Shelter Benefit for Seniors             Website: www.gov.mb.ca/housing
Program). For more information, contact.
Manitoba Family Services and Labour                            Winnipeg Manitoba Housing
RentAid                                                        Offices by Neighbourhood:
Winnipeg, MB                                                   Central Park
Phone: 204-945-2197                                            355 Kennedy Street, R3B 3B8
Toll Free: 1-877-587-6224                                      Phone: 204-945-6272
Email: provservic@gov.mb.ca
Website: www.gov.mb.ca/fs/housing


        62 • Manitoba Seniors’ Guide
Brooklands                           31 Hudson Square
312 Blake Street, R3E 2Z4            Box 448
Phone: 204-945-5570                  Churchill, MB R0B 0E0
Downtown South                       Phone: 204-675-8838
100 – 185 Smith Street, R3C 3G4      27 – 2nd Avenue South West
Phone: 204-945-3884                  Dauphin, MB R7N 3E5
Fort Rouge/Fort Garry/St.Vital       Phone: 204-622-2092
D – 1026 St. Mary’s Road, R2M 3S6    Box 1680, 122 – 5th Avenue
Phone: 204-945-4899                  Gimli, MB R0C 1B0
Gilbert Park                         Phone: 204-642-6060
1 – 71 Gilbert Avenue, R2X 0T4       Toll Free: 1-888-642-6066
Phone: 204-945-1078                  Bilingual	Service	Centre
Lord Selkirk                         Centre Dom Benoit
269 Dufferin Avenue, R2W 2X8         51 – 55 Rodgers Street
Phone: 204-945-3431                  Notre Dame de Lourdes, MB R0G 1M0
                                     Phone: 204-248-7270
North East                           Toll Free: 1-866-267-6114
600 Panet Road, R2L 2B1
Phone: 204-945-3555                  B18 – 25 Tupper Street North
                                     Portage la Prairie, MB R1N 3K1
North End                            Phone: 204-239-3680
400A Logan Avenue, R3A 0R1           Toll Free: 1-866-440-4663
Phone: 204-945-7823
                                     Box 1028, 117 – 2nd Avenue North
St. Boniface (Bilingual)             Roblin, MB R0L 1P0
100 – 614 rue Des Meurons, R2H 2P9   Phone: 204-937-6474
Phone: 204-945-6220                  Toll Free: 1-888-567-8125
St. James                            102 – 235 Eaton Avenue
15 – 659 Cavalier Drive, R2Y 1Y1     Selkirk, MB R1A 0W7
Phone: 204-945-4758                  Phone: 204-785-5228
St. Vital (Bilingual)                Toll Free: 1-800-441-5514
1005 St Mary’s Road, R2M 3S4         Bilingual	Service	Centre
Phone: 204-945-0600                  Box 215
                                     St. Laurent, MB R0C 2S0
Rural Manitoba Housing Offices:      Phone: 204-646-4095
67 – 2nd Street North East           Bilingual	Service	Centre
Box 1570                             Box 98, 427 Sabourin Street
Altona, MB R0G 0B0                   St. Pierre Jolys, MB R0A 1V0
Phone: 204-324-5308                  Phone: 204-433-3340
Toll Free: 1-800-480-5554            Toll Free: 1-866-267-6114
253 – 9th Street                     Box 250, 516 Main Street
Brandon, MB R7A 6X1                  Swan River, MB R0L 1Z0
Phone: 204-726-6455                  Phone: 204-734-4297
Toll Free: 1-800-651-8217



                                                                        Housing • 63
Box 2550, 214 Fischer Avenue                               living, as well as supportive housing and personal care
The Pas, MB R9A 1M4                                        home residences), approximately 4600 employees,
Phone: 204-627-8355                                        spanning seven regional health authorities across
Toll Free: 1-800-778-4311                                  Manitoba. For more information, contact:
                                                           Long Term & Continuing Care Association
                                                           of Manitoba
SUPPORTIVE HOUSING                                         103 – 1483 Pembina Highway
Supportive Housing is a community-based alternative        Winnipeg, MB R3T2C6
to a personal care home for seniors who need 24-hour       Phone: 204-477-9888
support and supervision in a secure environment.           Toll Free: 1-855-477-9888
Tenants pay rent and services (meals, laundry, and light   Website: www.ltcam.mb.ca
housekeeping) while the regional health authority funds
the personal care at no cost to the tenant. For more
information on this type of housing, refer to a Seniors    PERSONAL CARE
Housing Directory (see pages 65 to 67).                    HOMES & PLACEMENT
                                                           A personal care home or supportive housing may be
                                                           the most appropriate care setting when your care needs
SUPPORTS TO SENIORS                                        can no longer be managed within your home or an
IN GROUP LIVING (SSGL)                                     alternative community setting.
SSGL model is a housing option with enhanced               Eligibility:
supports, within some designated seniors housing, to
                                                           •	 Canadian	citizens	and	permanent	residents	who	have	
help seniors live independently in the community. At
                                                              lived in Manitoba for the previous five consecutive
no charge to the tenants, these supports may range
                                                              years are eligible for insured personal care home
from one-on-one help in arranging appointments or
                                                              services.
transportation to social activities and expanded meal
programs. You may want to enquire with the property        •	 If	you	are	a	new	Canadian	citizen	or	a	new	resident	
manager before choosing. For more information on this         to Manitoba, you should discuss your eligibility with
type of housing, refer to a Seniors Housing Directory         your Home Care Case Coordinator as restrictions
(see page 65 to 67).                                          may apply.
                                                           Assessment:
13.2 LONG TERM CARE                                        Applications are reviewed by an assessment panel to
                                                           decide on the most appropriate environment where
LONG TERM & CONTINUING CARE                                care needs can be met.
ASSOCIATION OF MANITOBA                                    •	 If	your	application	is	denied,	you	may	reapply	and	
                                                              be reassessed at a later date if your care needs change.
The Long Term & Continuing Care Association                   You may also request a review/appeal of the refusal by
of Manitoba is a membership based not-for-profit              contacting the Manitoba Health Appeal Board (refer
organization that works to advance the delivery of            to page 44) or speaking with your Home Care Case
quality long term and continuing care, services and           Coordinator.
resources provided by our membership through
                                                           •	 There	may	be	a	waiting	period	before	you	are	
advocacy, education, and networking. There
                                                              admitted to the personal care home of your choice.
membership represents more than 4,300 long term and
                                                              During this time, home care services may be provided
continuing care beds/suites (representing non-profit
                                                              to you as necessary.
(41%), and private (59%) retirement, independent


       64 • Manitoba Seniors’ Guide
•	 If	you	require	admission	immediately,	or	are	in	             Appeal Board (refer to page 44) by completing a
   hospital awaiting placement, you may be asked to             Notice of Appeal within 30 days of being notified
   accept placement in a different care facility until you      of the result of the review decision. The Manitoba
   can be admitted to the personal care home of your            Health Appeal Board will conduct a hearing and
   choice.                                                      advise you of its decision. Facility staff will advise
For more information about personal care homes or               you of the review/appeal process and provide you
placement, contact your Home Care Case Coordinator or:          with the required form(s).

In Winnipeg:                                                  For more information, contact your personal care
Winnipeg Regional Health Authority Long-term Care             home representative.
Access Centre
Phone: 204-833-1760                                           13.3 LOCATING HOUSING
In Rural Manitoba:
Contact your local Regional Health Authority Office           The following is a list of resources that may assist you
(refer to pages 37 to 39).                                    in locating housing information for older adults. You
                                                              may also wish to contact your local Seniors Community
                                                              Resource Council (refer to pages 5 to 13) for additional
PERSONAL CARE HOME                                            information.
RESIDENTIAL CHARGES
The cost of personal care home services is shared by the
provincial government (Department of Health) and              A&O: SUPPORT SERVICES FOR OLDER
the client who needs the services. Manitoba Health pays       ADULTS (AGE & OPPORTUNITY) –
the majority of the cost through the Regional Health          HOUSING PROGRAM-WINNIPEG
Authorities and the client pays a residential charge.         HOUSING DIRECTORY FOR OLDER
•	 The	residential	charge	paid	by	a	client	is	based	on	       ADULTS
   income. The rate structure ensures that all clients have   A&O: Support Services for Older Adults publishes
   a reasonable amount of spending money for personal         the Winnipeg Housing Directory for Older Adults.
   expenses after paying the charge.                          The A&O Winnipeg Housing Directory contains
•	 The	initial	charge	assessed	for	each	client	is	the	        information on housing options such as independent
   maximum daily rate. You may apply for a reduction          living, life leasing, assisted living, companion care,
   to the maximum rate and have the charge based on           supportive housing, intermediate personal care homes
   income by completing a Tax Information Release             and personal care homes for older adults in Winnipeg.
   Form, or by completing an Application for Reduced          The Directory is available online for free or in print at
   Residential Charges and providing a copy of your           a	cost	of	$5.00	plus	shipping	and	handling.	For	more	
   previous year’s Canada Revenue Agency Notice of            information or to order a copy, contact:
   Assessment. Facility staff will give you the correct
                                                              A&O: Support Services for Older Adults
   form(s).
                                                              200 – 280 Smith Street
•	 If	you	are	unable	to	pay	the	charge	due	to	                Winnipeg, MB R3C 1K2
   extenuating circumstances you may request a review         Phone: 204-956-6440
   within 30 days of the effective date of the charge by      Toll Free: 1-888-333-3121
   completing a Request for Review form. Manitoba             Email: info@ageopportunity.mb.ca
   Health will review your request and notify the             Website: www.ageopportunity.mb.ca
   facility of its decision. If you do not agree with this
   decision you may appeal to the Manitoba Health


                                                                                                    Housing • 65
               The Residential Tenancies Branch

               Helping Tenants
               Solve Problems
               Do you know your tenant rights and responsibilities?
               Do you have a problem that needs solving?
               If so, the Residential Tenancies Branch can help.
               Shared Concerns. Shared Solutions.
               At the Residential Tenancies Branch, we investigate, mediate and make
               decisions concerning disputes between landlords and tenants involving
               such things as:
               •	   security	deposits
               •	   repairs
               •	   the	terms	and	conditions	of	a	tenancy	agreement
               •	   notices	to	move,	including	notice	for	non-payment	of	rent	and	noise
               •	   privacy
               •	   rent	increases
               We also provide information about basic residential tenancy agreements
               and tenant services such as light housekeeping, meals and transportation.

               How can we help you?
               If you have a question or concern
               that you think we can help you
               with, please:
               • visit www.manitoba.ca/rtb
               • call 204-945-2476 in Winnipeg;
                 1-800-782-8403 toll free
               • contact one of our branch offices
               We have offices located
               in Winnipeg, Brandon
               and Thompson.




66 • Manitoba Seniors’ Guide
SENIORS & HEALTHY AGING                                      Phone: 204-956-6440
SECRETARIAT – RURAL HOUSING                                  Toll Free: 1-888-333-3121
DIRECTORY                                                    Email: info@ageopportunity.mb.ca
                                                             Website: www.ageopportunity.mb.ca
The Seniors and Healthy Aging Secretariat has a list of
seniors’ housing in rural Manitoba on their website.
For more information, contact:                               13.4 LANDLORD AND TENANT
                                                             RELATIONS
Seniors Information Line
Phone: 204-945-6565
Toll Free: 1-800-665-6565                                    RESIDENTIAL TENANCIES
Website: www.gov.mb.ca/shas                                  BRANCH (RTB)
                                                             RTB deals with landlord and tenant relations and
                                                             related problems, matters pertaining to rent increases
WINNIPEG RENTAL NETWORK                                      of any amount, the allowable rent charges for premises
(WRN) – HOUSING DATABASE                                     and general rent controls. For more information,
The WRN is a non-profit initiative providing a web-          contact the office closest to you:
based database that makes it easier for people to find       Residential Tenancies Branch
affordable rental housing. The site is also a one-stop-      302 – 254 Edmonton Street
shop for agencies that provide supports to people            Winnipeg, MB R3C 3Y4
in the low to medium income range. WRN is not a              Phone: 204-945-2476
housing provider;	it	is	a	network	of	Public,	Private	and	    Toll Free: 1-800-782-8403
Community-based organizations that work to improve           Email: rtb@gov.mb.ca
accessibility to affordable rental accommodation.            Website: www.manitoba.ca/rtb
The WRN database is a free service for landlords and
                                                             157 – 340 9th Street
tenants. For more information, contact:
                                                             Brandon, MB R7A 6C2
Winnipeg Rental Network                                      Phone: 204-726-6230
c/o 509 Selkirk Avenue                                       Toll Free: 1-800-656-8481
Winnipeg, MB R2W 2M6                                         Email: rtbbrandon@gov.mb.ca
Website: www.winnipegrentnet.ca
                                                             113 – 59 Elizabeth Drive
                                                             Thompson, MB R8N 1X4
                                                             Phone: 204-677-6496
A&O: SUPPORT SERVICES FOR OLDER                              Toll Free: 1-800-229-0639
ADULTS (AGE & OPPORTUNITY) –                                 Email: rtbthompson@gov.mb.ca
HOUSING PROGRAM
A&O: Support Services for Older Adults’ Housing
Program provides older adults and families with              INDEPENDANT ADVISOR PROGRAM
one-on-one consultations (by appointment) and                Sometimes, when there are problems with a tenancy,
information to assist with the selection of appropriate      tenants and landlords both need to use the Residential
housing options. Housing presentations are also              Tenancies Branch (RTB) to resolve the issues. Some
available to the general public or groups of older adults.   find this dispute resolution process hard to manage
For more information, contact:                               and may need some help. The Independent Advisor
A&O: Support Services for Older Adults                       Office provides staff from Legal Aid Manitoba to help
200 – 280 Smith Street                                       landlords and tenants get important information and
Winnipeg, MB R3C 1K2                                         advice, file claims and get ready for hearings.

                                                                                                 Housing • 67
For more information, contact:                             •	 Financial	assistance	in	the	form	of	a	forgivable	loan	
Independent Advisor Office                                    of	up	to	$3,500	is	available	to	homeowners	and	
302 – 254 Edmonton Street                                     landlords.
Winnipeg, MB                                               •	 Examples	of	items	covered	include	handrails	in	
Phone: 204-985-5233 (Landlords)                               hallways	and	on	stairs;	easy-to-reach	work	and	
Phone: 204-881-1714 (Tenants)                                 storage	areas	in	the	kitchen;	lever	handles	on	doors;	
Email: landlord@legalaid.mb.ca (Landlords)                    walk-in	showers	with	grab	bars;	and	bathtub	grab	
Email: tenant@legalaid.mb.ca (Tenants)                        bars and seats.
                                                           For more information, contact:
13.5 HOME IMPROVEMENT                                      Manitoba Housing
ASSISTANCE                                                 Housing Delivery Unit
                                                           Main Floor, 280 Broadway
EMERGENCY REPAIR PROGRAM (ERP)                             Winnipeg, MB R3C 0R8
                                                           Phone: 204-945-5566
ERP is a federal/provincial cost shared program that       Toll Free: 1-866-689-5566
helps eligible low-income homeowners or occupiers in       Email: housing@gov.mb.ca
rural and remote areas to undertake emergency repairs      Website: www.manitoba.ca/housing
for the continued safe occupancy of their houses.
•	 Targets	homes	in	communities	of	2,500	or	less	people.
                                                           HOMEOWNER EMERGENCY LOAN
•	 Assistance	is	in	the	form	of	a	forgivable	loan.
                                                           PROGRAM (HELP)
•	 Income,	location	and	the	nature	of	repair	determine	
   eligibility and the amount of the loan.                 HELP is a provincial government program that helps
                                                           low-income homeowners improve their housing
For more information, contact:
                                                           conditions by making repairs.
Manitoba Housing
                                                           •	 Interest-free	loans	to	a	maximum	of	$3,000	are	
Housing Delivery Unit
                                                              available.
Main Floor, 280 Broadway
Winnipeg, MB R3C 0R8                                       •	 Repairs	must	be	of	an	urgent	nature	and	pose	a	threat	
Phone: 204-945-5566                                           to the health and safety of the occupants to qualify.
Toll Free: 1-866-689-5566                                  For more information, contact:
Email: housing@gov.mb.ca
                                                           Manitoba Housing
Website: www.manitoba.ca/housing
                                                           Housing Delivery Unit
                                                           Main Floor, 280 Broadway
                                                           Winnipeg, MB R3C 0R8
HOME ADAPTATIONS FOR SENIOR’S                              Phone: 204-945-5566
INDEPENDENCE (HASI)                                        Toll Free: 1-866-689-5566
HASI is a federal/provincial cost shared program that      Email: housing@gov.mb.ca
helps low-income seniors who have difficulties with        Website: www.manitoba.ca/housing
daily living and activities in the home carry out minor
home adaptations that accommodate age related
disabilities.




       68 • Manitoba Seniors’ Guide
RESIDENTIAL REHABILITATION                                      13.6 HOME MAINTENANCE
ASSISTANCE PROGRAM (RRAP)
                                                                ASSISTANCE
The RRAP is a federal/provincial cost shared program
that provides financial assistance to low-income owners
of existing rural and urban housing to complete major           COMMUNITY HOME SERVICES
house repairs.                                                  PROGRAM (CHSP)
•	 Repairs	must	be	structural,	electrical,	plumbing,	           The CHSP provides free community services such
   heating or health and safety repairs.                        as light house cleaning, yard work, snow removal
•	 Repair	work	is	expected	to	further	the	useful	life	of	the	   and occasional heavy duty cleaning to low income
   dwelling by at least 15 years.                               seniors (60+) and persons with a disability living
•	 Household	income	determines	client	eligibility.              independently in the community. Applicants for CHSP
                                                                services must meet eligibility criteria (i.e. low income
•	 Similar	assistance	is	available	under	RRAP	for	
                                                                seniors or persons with a disability ages 60+). For more
   Persons with Disabilities for alterations required to
                                                                information, contact:
   accommodate the needs of a disabled occupant. The
   alterations must be related to the dwelling and the          Community Home Services Program
   occupant’s disability and must be permanent.                 354 Donald Street
                                                                Winnipeg, MB R3B 2H7
For more information, contact the office nearest you:
                                                                Phone: 204-927-1720
Winnipeg Housing and Homelessness Initiative
361 Hargrave Street
Winnipeg, MB R3B 2K2                                            SELF-STARTING CREATIVE
Phone: 204-940-3070                                             OPPORTUNITIES FOR PEOPLE IN
Email: whhirecept@gov.mb.ca                                     EMPLOYMENT (SSCOPE)
Website: www.whhi.ca
                                                                SSCOPE is a non-profit casual employment
Brandon Neighbourhood Renewal Corporation
                                                                organization in Winnipeg supporting mental health.
421 – 9th Street
                                                                It	provides	services	such	as	snow	shoveling;	lawn	
Brandon, MB R7A 4A9
                                                                maintenance;	light	moving;	pickup	and	deliveries;	
Phone: 204-729-2496
                                                                building;	cleaning;	and	other	services	at	reasonable	
If	you	live	outside	of	Winnipeg	or	Brandon,	contact:            rates. For more information, contact:
Housing Delivery                                                SSCOPE
Main Floor, 280 Broadway                                        1466 Arlington Street
Winnipeg, MB R3C 0R8                                            Winnipeg, MB R2X 1T8
Phone: 204-945-5566                                             Phone: 204-987-6300
Toll Free: 1-866-689-5566                                       Email: sscope@sscope.org
                                                                Website: www.sscope.org


                                                                SENIORS COMMUNITY
                                                                MAINTENANCE PROGRAMS
                                                                Many Seniors Community Resource Councils and
                                                                Seniors Centres have lists of individuals who can do
                                                                house cleaning, yard work and snow shovelling for a


                                                                                                     Housing • 69
reasonable cost. To receive this information, contact        services such as moving furniture, general cleaning,
the Seniors Community Resource Council or Seniors            laundry service, and reducing and removing clutter.
Centre nearest you (refer to pages 5 to 14).                 The Bug N Scrub team also returns to the home or
                                                             apartment after treatment is complete to put things
13.7 HOUSING SUPPORTS                                        back in order.
& OTHER RESOURCES                                            •	 Vulnerable	persons	that	need	service	must	be	referred	
                                                                by qualified organization or individual that have
                                                                first- hand knowledge of the needs of the applicant.
A&O: SUPPORT SERVICES FOR OLDER
                                                             •	 Services	are	free	of	charge	for	approved	referrals.
ADULTS (AGE & OPPORTUNITY) – THIS
FULL HOUSE SENIOR HOARDING                                   For more information or to make a referral, contact:
PROGRAM                                                      Bed Bug Hotline
                                                             Toll Free: 1-855-3MB-BUGS
This Full House Program works with Winnipeggers
                                                             Email: bedbugs@gov.mb.ca
55+ whose “stuff” fills their home and limits their lives.
                                                             Website: www.gov.mb.ca/bedbugs
Clients	receive	counseling;	and	access	to	de-cluttering	
and cleaning services. The main goal of the project is
to help clients remain in their home and improve their
quality of life. For more information, contact:
                                                             14.0 HUMAN RIGHTS
A&O: Support Services for Older Adults                       & LEGAL MATTERS
200 – 280 Smith Street
Winnipeg, MB R3C 1K2
Phone: 204-956-6440                                          COMMUNITY LEGAL EDUCATION
Toll Free: 1-888-333-3121                                    ASSOCIATION (CLEA)
Email: info@ageopportunity.mb.ca
Website: www.ageopportunity.mb.ca                            CLEA is a not-for-profit organization with a mandate to
                                                             increase access to justice by increasing knowledge of the
                                                             law and the legal system. CLEA offers the following:
BED BUG HOTLINE                                              •	 Law	Phone	-in	and	Lawyer	Referral	Program	(refer	
                                                                to	page	71);
The Bed Bug Hotline provides individuals with
                                                             •	 Speakers’	bureau	and	legal	information	publications;
information on bed bugs and supports available. For
more information, contact:                                   •	 Community	Legal	Intermediary	Training	Course	and	
                                                                an annual law conference.
Bed Bug Hotline
Toll Free: 1-855-362-2847                                    For more information, contact:
Email: bedbugs@gov.mb.ca                                     Community Legal Education Association
Website: www.gov.mb.ca/bedbugs                               205 – 414 Graham Avenue
                                                             Winnipeg, MB R3C 0L8
                                                             Phone: 204-943-2382
BED BUG-BUG N SCRUB PROGRAM                                  Toll Free: 1-800-262-8800
                                                             Email: info@communitylegal.mb.ca
The success of any bed bug treatment program increases
                                                             Website: www.communitylegal.mb.ca
with proper preparation of a home or apartment. For
vulnerable persons who need help due to limitations
that prevent them from preparing their home, the Bug
N Scrub program provides a variety of preparation


        70 • Manitoba Seniors’ Guide
GRANDPARENT AND FAMILY ACCESS                                  •	 Workers	compensation	or	disability	benefits;	
 The Grand Relations Strategy was developed to                 •	 Public	interest	law	cases	for	groups	and	individuals	
facilitate relationships between grandparents and                 with test cases in the areas of consumer, poverty,
grandchildren when it is in a child’s best interest and           environmental, Aboriginal and Charter	of	Rights
there are problems within the family regarding this               challenges.
issue. Services include support groups, information and        They	are	not	able	to	assist	with	real	estate	transactions;	
assistance. For more information, contact:                     wills	and	estates;	adoptions;	corporate	and	commercial	
Family Conciliation                                            matters;	or	civil	litigation	matters.	To	apply	for	Legal	
2nd Floor – 379 Broadway                                       Aid, visit their Application Centre, 294 Portage
Winnipeg, MB R3C 0T9                                           Avenue, Winnipeg from 1:30 pm-6:00 pm on Tuesdays,
Phone: 204-945-3277                                            Wednesday or Thursdays. Applications are also accepted
Toll Free 1-800-282-8069, ext. 7236                            at their rural offices. For more information, contact the
                                                               office nearest you:
                                                               Administration Office
LAW PHONE-IN AND LAWYER                                        4th Floor 287 Broadway Avenue
REFERRAL PROGRAM                                               Winnipeg, MB R3C 0R9
                                                               Phone: 204-985-8500
The Law Phone-in Line provides legal information over          Toll Free: 1-800-261-2960
the phone on many types of legal problems and can              TTY: 204-943-1131
refer you to a lawyer if necessary.                            Website: www.legalaid.mb.ca
•	 A	lawyer	on	the	referral	panel	will	not	charge	for	the	     Westman Community Law Centre
   first half-hour of consultation.                            236 – 11th Street
•	 “Shut-in”	lawyers	are	prepared	to	visit	ill,	disabled	or	   Brandon, MB R7A 4J6
   older adults in hospital or at home.                        Phone: 204-729-3484
•	 You	will	be	asked	to	leave	your	name	and	number	on	         Toll Free: 1-800-876-7326
   the answering machine and one of the two lawyers            Amisk Community Law Centre
   on staff will return your call at a time convenient for     202 Main Street South
   you. Calls are returned between 9 am to 4 pm Monday         Dauphin, MB R7N 1K6
   to Friday.                                                  Phone: 204- 622-4660
For more information, contact:                                 Toll Free: 1-877-622-4660
Law Phone-in and Lawyer Referral Program                       Parklands Community Law Centre
Phone: 204-943-2305                                            31 – 3rd Avenue N.E.
Toll Free: 1-800-262-8800                                      Dauphin, MB R7N 0Y5
                                                               Phone: 204-622-7000
                                                               Toll Free: 1-800-810-6977
LEGAL AID MANITOBA                                             Northlands Community Law Centre
                                                               Box 2429, 236 Edwards Avenue
Legal Aid Manitoba provides legal help to people with
                                                               The Pas, MB R9A 1M2
low incomes (bilingual services available). They can
                                                               Phone: 204-627-4820
assist with the following types of cases:
                                                               Toll Free: 1-800-268-9790
•	 Family	cases;	
•	 Criminal	cases;
•	 Poverty	law	cases	involving	welfare;


                                                                                Human Rights & Legal Matters • 71
Kelsey Office                                                •	 Legal	help	from	law	students	working	under	the	
Box 1770, 130 – 3rd Street W.                                   supervision	of	a	lawyer	(for	those	who	qualify);	and
The Pas, MB R9A 1L5                                          •	 45	minute	consultation	with	a	lawyer	for	free	legal	
Phone: 204-627-4833                                             advice (for those who qualify).
Toll Free: 1-800-839-7946
                                                             Public legal education is available via the Legal Help
Thompson Community Law Centre                                Centre website, workshops, Drop-in Clinics and the
3 Station Road                                               Legal Advice Clinic (1:00 pm – 5:00 pm Tuesday and
Thompson, MB R8N 0N3                                         Friday, except holidays). For more information, contact:
Phone: 204-677-1211
Toll Free: 1-800-665-0656                                    Legal Help Centre
                                                             Lower Level, MacNamara North Building
                                                             380 Spence Street
                                                             University of Winnipeg
LEGAL CLINICS FOR OLDER ADULTS:
                                                             Winnipeg, MB
In cooperation with Legal Aid Manitoba, professional         Phone: 204-258-3096
lawyers provide services on such matters such as wills,      Website: http://legalhelpcentre.ca
powers-of-attorney and other concerns requiring a legal
consultation.	Services	cost	$50.00	each	and	are	available	
to Winnipeggers 55+ regardless of income. For more           LEGAL INFORMATION
information or to make an appointment, contact one of        GUIDE FOR SENIORS
the legal clinics below:
                                                             The Seniors & Healthy Aging Secretariat (SHAS)
A&O: Support Services for Older                              publishes a Legal Information Guide for Seniors which
Adults-Legal Clinic Locations:                               contains information on wills, power of attorneys and
Central Office                                               health care directives. To receive a copy, contact SHAS
200 – 280 Smith Street                                       (refer to page 1) or visit their website.
Winnipeg, MB
Phone: 204-956-6440
A&O: Main Street Senior Centre
                                                             MANITOBA ASSOCIATION FOR
1085 Main Street                                             RIGHTS AND LIBERTIES (MARL)
Winnipeg, MB                                                 MARL is a non-government, non-profit organization
Phone: 204-942-7486                                          whose objective is to promote respect for and
                                                             observance of fundamental human rights and civil
                                                             liberties. MARL examines all new government
LEGAL HELP CENTRE                                            legislation for possible human rights infringements and
The Legal Help Centre is a not-for-profit community          presents briefs on its concerns and recommendations
organization assisting disadvantaged members of our          when applicable. For more information, contact:
community to access and exercise their legal and social      Manitoba Association for Rights and Liberties
rights. Services include the following:                      507 – 294 Portage Avenue
•	 Information	about	the	law	and	legal	processes	in	         Winnipeg, MB R3C 0B9
   Manitoba;                                                 Phone: 204-947-0213
                                                             Email: ed@marl.mb.ca
•	 Plain	language	educational	workshops	on	legal	topics;     Website: www.marl.mb.ca
•	 Help	finding	and	accessing	services	you	need	from	
   organizations	and	agencies;


        72 • Manitoba Seniors’ Guide
MANITOBA HUMAN RIGHTS                                           OMBUDSMAN
COMMISSION                                                      The Ombudsman will investigate complaints relating
The Manitoba Human Rights Commission is an                      to administrative acts, decisions or omissions by
independent agency of the Government of Manitoba                departments and agencies of the Provincial and
that administers The Manitoba Human Rights Code.                Municipal Governments under The	Ombudsman	Act.
The principles of equality of opportunity, and freedom          In addition, the Ombudsman will review compliance
from unreasonable discrimination in the areas of                with the access to information and protection of privacy
employment, housing and services extend to all ages             rights under The Freedom of Information and Protection
under The Code.                                                 of	Privacy	Act and The	Personal	Health	Information	Act.
                                                                For more information, contact the office nearest you:
•	 The	Commission	conciliates,	mediates	and	
   investigates complaints which allege discrimination,         Office of the Ombudsman
   or failure to accommodate special needs, based on the        750 – 500 Portage Avenue
   following grounds: ancestry, ethnic or national origin,      Winnipeg, MB R3C 3X1
   religion	or	creed,	age,	sex	(including	pregnancy);	          Phone: 204-982-9130
   gender-determined characteristics, sexual orientation,       Toll Free: 1-800-665-0531
   marital/family status, source of income, political belief,   Email: ombudsma@ombudsman.mb.ca
   and physical or mental disability.                           Website: www.ombudsman.mb.ca
•	 Complaints	which	are	not	resolved	may	be	referred	           Office of the Ombudsman
   to an independent human rights adjudicator, who is           202 – 1011 Rosser Avenue
   appointed by the Attorney General of Manitoba, for a         Brandon, MB R7A 0L5
   hearing.                                                     Phone: 204-571-5151
•	 Public	education	programs	and	workshops	on	human	            Toll Free: 1-888-543-8230
   rights topics are available.                                 Email: bran@ombudsman.mb.ca
•	 Publish	the	Manitoba	Human	Rights	Connections	
   Bulletin monthly.                                            14.1 MEDIATION SERVICES
For more information, contact the office nearest you:
7th Floor – 175 Hargrave Street                                 Mediation Services promotes peace and restorative
Winnipeg, MB R3C 3R8                                            justice within the community. Services provided include:
Phone: 204-945-3007                                             •	 Education	on	how	to	resolve	conflict	using	non-
Toll Free: 1-888-884-8681                                          violent conflict resolution processes, including
TTY: 1-888-897-2811                                                workshops;	and
Email: hrc@gov.mb.ca
                                                                •	 Mediation-	A	mediator	is	an	impartial	person	who	
Website: www.gov.mb.ca/hrc
                                                                   assists people in defining the issues in the dispute,
340 – 9th Street                                                   and in using a problem-solving process to arrive at an
Brandon, MB R7A 6C2                                                acceptable outcome for all parties.
Phone: 204-726-6261
                                                                For more information, contact:
2nd Floor – Otineka Mall
                                                                Mediation Services
Box 2550
                                                                302 – 1200 Portage Avenue
The Pas, MB R9A 1M4
                                                                Winnipeg, MB R3G 0T5
Phone: 204-627-8270
                                                                Phone: 204-925-3410
                                                                Toll Free: 1-866-925-3410
                                                                Email: info@mediationserviceswpg.ca
                                                                Website: www.mediationserviceswpg.ca

                                                                                Human Rights & Legal Matters • 73
15.0 IDENTIFICATION                                         PERSONAL IDENTIFICATION:

& PROOF OF AGE                                              Baptismal Certificates
                                                            The church where you were baptized can supply you
                                                            with a baptismal certificate. If you do not know the
PROOF OF AGE                                                specific church, write the central office of your religious
                                                            denomination in that city. They may have duplicate
To obtain reductions and benefits available to older        records.
adults, you are often expected to prove your age. This
is especially important when you are applying for           Old Age Security Identification Card
government pensions and benefits. There is no need to       (Blue Card)
provide proof of birth if your Social Insurance Number
is provided on the application. (However, Canada            The Old Age Security Identification Card allows OAS
Pension Plan has the right to request proof of birth at     recipients who do not use direct deposit to cash their
any time, if deemed necessary.) Other documents are         pension cheques. The card may be accepted as proof of
often accepted.                                             age to receive senior discounts from stores, restaurants
                                                            or other services, but may not always be accepted
Usually, two or more of the following are also acceptable   as official identification. For more information or
documents:                                                  to inquire about lost or stolen cards contact Service
•	 Family	bibles,	prayer	books	or	diaries	provided	the	     Canada-OAS (refer to page 28).
   complete	original	book	or	document	is	submitted;
•	 Marriage	records;                                        Passport Canada
•	 Education	documents	such	as	school	registers,	           A passport is often required for travel outside of Canada.
   diplomas,	teacher’s	certificates;                        For more information, contact Passport Canada
•	 Insurance	record	of	government	annuity	contract;         (Monday-Friday, 7:30 am to 8:00 pm Eastern Time) or
                                                            a Service Canada location nearest you (refer to page 28).
•	 Hospital	or	medical	records,	vaccination	records;
•	 Pension	or	superannuation	records;                       Passport Canada
                                                            Suite 400, 433 Main Street
•	 Employment	records;
                                                            Winnipeg, MB
•	 Newspaper	clippings;                                     Toll Free: 1-800-567-6868
•	 Public	records	such	as	assessment	rolls,	voter	and	      TTY: 1-866-255-7655
   jury	lists;                                              Website: www.passportcanada.gc.c
•	 Membership	records	in	lodges,	clubs	and	associations;
•	 Military	records;                                        Social Insurance Number
•	 Court	records;                                           Social insurance numbers or cards can be obtained from
•	 Census	records	and	national	registration	records;        Service Canada. Many government applications request
                                                            that you have a social insurance number. Application
•	 Naturalization	documents,	citizenship	certificate,	
                                                            forms are available at all post offices and at Service
   immigration record or passport.
                                                            Canada Centres across Manitoba (refer to page 28).




       74 • Manitoba Seniors’ Guide
Vital Statistics-Birth, Marriage                            UNIVERSITY OF WINNIPEG
and Death Certificates                                      CONTINUING EDUCATION 55 PLUS
Copies of birth, marriage or death certificates can be      PROGRAM
obtained from the Vital Statistics office in the province   The 55 Plus Program offers non-credit courses at a
that you were born. For information on foreign birth        cost	of	approximately	$95	each.	For	more	information,	
certificates, genealogy, how to apply or how to receive     contact:
an application, visit their website or contact:
                                                            University of Winnipeg
Vital Statistics                                            Division of Continuing Education
254 Portage Avenue                                          Buhler Centre
Winnipeg, MB R3C 0B6                                        460 Portage Avenue
Phone: 204-945-3701                                         Winnipeg, MB R3C 0E8
(press	option	8	to	speak	to	a	representative)               Phone: 204-982-6633
Toll Free: 1-866-949-9296                                   Website: www.uwinnipeg.ca/index/dce-55_plus
Email: vitalstats@gov.mb.ca
Website: www.vitalstats.gov.mb.ca
                                                            UNIVERSITY OF MANITOBA-LIFELONG
                                                            LEARNING
OTHER OPTIONS FOR PHOTO
IDENTIFICATION                                              Lifelong Learning at University of Manitoba provides
                                                            older adults with educational opportunities to expand
Photo Identification is required for many purposes.         personal knowledge in a relaxed learning environment.
For travel out of Canada a passport is the preferred        For more information on events and educational
form of identification. However, for other purposes any     opportunities, contact:
government issued photo identification will satisfy the
                                                            University of Manitoba Extended Education
requirement.
                                                            188 Extended Education Complex
Some examples of these include:                             Winnipeg, MB R3T 2N2
•	 Valid driver’s license and the Manitoba Identification   Phone: 204-474-9921
   Card (contact Manitoba Public Insurance at www.mpi.      Email: extended@umanitoba.ca
   mb.ca or your local Autopac Agent)                       Website: www.umanitoba.ca/extended/life
•	 Winnipeg Transit Cards (contact Winnipeg Transit
   for more information, refer to page 93).
                                                            ST. JOHN AMBULANCE-FIRST AID
                                                            TRAINING
16.0 LIFELONG LEARNING                                      St. John Ambulance is Canada’s leader in First Aid
                                                            Training. Courses include: Emergency, Standard and
                                                            Wilderness First Aid, all levels of CPR, Medical First
CREATIVE RETIREMENT MANITOBA:                               Responder Level 1&2 training, Babysitter training,
The Centre for Lifelong Learning (CRM)                      Automated External Defibrillation (AED) programs,
For more information on CRM, refer to page 4.               and more. They also offer products such as various
                                                            sizes and styles of First Aid Kits, Automated External
                                                            Defibrillators, and any other first aid related products
                                                            you may require.




                                                                                         Lifelong Learning • 75
•	 Operate	the	Therapy	Dog	Program,	where	volunteers	       resources for the Legislature, government, and people
   and their own pet, visit seniors in personal care        of Manitoba, and ensures current and future access to
   facilities and hospitals and special needs children.     Manitoba’s published heritage. For more information,
•	 Provide	free	First	Aid	at	many	community	events.         contact:
For more information, contact:                              Main Library
                                                            100 – 200 Vaughan Street
St. John Ambulance                                          Winnipeg, MB R3C 1T5
Winnipeg, MB                                                Phone: 204-945-4330
Phone: 204-784-7000 (training inquiries)                    Email: legislative_library@gov.mb.ca
        204-784-7016 (volunteer inquiries)                  Website: www.gov.mb.ca/chc/leg-lib/
Email: info@mb.sja.ca
Website: www.sja.ca/mb                                      Legislative Reading Room
                                                            Room 260, Legislative Building
                                                            450 Broadway
16.1 LIBRARY AND ARCHIVE SERVICES                           Winnipeg, MB R3C 0V8
                                                            Phone: 204-945-4243
ARCHIVES OF MANITOBA
The Archives of Manitoba holds archival records of          METIS CULTURE AND HERITAGE
the Manitoba government, municipalities and schools
since Manitoba became a province in 1870, private
                                                            RESOURCE CENTRE
records of individuals, organizations and community         The Metis Culture and Heritage Resource Centre has
groups dating from the Red River Settlement days to the     a Metis genealogy service, culture and history-based
present, and the records of the Hudson’s Bay Company        non-lending library, which is open to those who
since its inception in 1670, documenting the history        are interested in coming down for a visit. For more
of the fur trade, exploration and settlement in Western     information, contact:
Canada and the development of HBC’s retail empire.
                                                            The Metis Culture and Heritage Resource Centre
Selected records may be helpful in establishing proof
                                                            504 – 63 Albert Street
of age for obtaining social and financial benefits or for
                                                            Winnipeg, MB R3B 1G4
researching family history.
                                                            Phone: 204-956-7767
For more information, contact:                              Email: metisrc@mymts.net
Archives of Manitoba                                        Website: www.metisresourcecentre.mb.ca
130 – 200 Vaughan Street
Winnipeg, MB R3C 1T5
Phone: 204-945-3971                                         PUBLIC LIBRARY SERVICES
Toll Free: 1-800-617-3588                                   Manitoba’s municipal and regional library systems
Email: archives@gov.mb.ca                                   provide invaluable collections, programs and services.
Website: www.gov.mb.ca/archives                             Public libraries offer a safe and welcoming social space
                                                            where expert staff assists in the discovery of information
                                                            and resources to support an individual’s learning or
MANITOBA LEGISLATIVE LIBRARY                                leisure pursuit. This includes books, DVDs, audiobooks,
The Legislative Library supports the conduct of             magazines, newspapers and special collections such as
public affairs and the development of a well-informed       DAISY books, talking books, and books in large print.
society by providing efficient, effective, confidential
and impartial access to its specialized information


       76 • Manitoba Seniors’ Guide
•	 Library	services	are	delivered	through	more	than	
   120 local, mobile and outreach operations throughout           17.0 NEWCOMER SENIOR
   the province, including homebound services.
•	 Public	libraries	share	collections,	titles	not	locally-held	   PROGRAMS & SERVICES
   may be borrowed through an inter-library loan.
For more information or to find a public library in your          A&O: SUPPORT SERVICES FOR OLDER
community, contact                                                ADULTS (AGE & OPPORTUNITY) –
Public Library Services                                           ENTRY PROGRAM FOR OLDER ADULT
Phone: 204-726-6590                                               IMMIGRANTS
Toll Free: 1-800-252-9998
Email: pls@gov.mb.ca                                              The ENTRY program is a 10 week program, held twice
Website: www.gov.mb.ca/chc/pls/index.html                         a week for new immigrants and Canadian citizens who
                                                                  are 55+ and have not previously attended the program.
Winnipeg Public Library Services                                  The program offers settlement and orientation sessions
Phone: 204-986-6450                                               on topics such as healthy living, the law and getting
TTY: 204-986-3485                                                 around places in the community.
Website: www.wpl.winnipeg.ca/library
                                                                  •	 After	completing	the	program,	participants	are	
                                                                     encouraged to join in English Conversation Circles to
16.2 RESEARCH                                                        continue practicing their communication skills and
                                                                     discussing topics of interest with their peers.
CENTRE ON AGING                                                   For more information, contact:
The Centre on Aging is a University-wide research                 A&O: Support Services for Older Adults
centre at the University of Manitoba that serves as the           200 – 280 Smith Street
focal point for the integration and dissemination of              Winnipeg, MB R3C 1K2
research on aging in Manitoba. The Centre on Aging:               Phone: 204-956-6440
•	 Conducts,	stimulates	and	promotes	research	on	aging;	          Toll Free: 1-888-333-3121
                                                                  Website: www.eal.ageopportunity.mb.ca
•	 Provides	an	interdisciplinary	focus	for	the	research	
   activities	in	aging	at	universities	in	Manitoba;	and	
•	 Supports	the	teaching	of	students	in	aging;                    IMMIGRANT CENTRE MANITOBA
•	 Publishes	a	newsletter	(available	on	request)	and	
   weekly	updates	on	aging	related	topics;                        The Immigrant Centre of Manitoba is an immigrant
•	 Sponsors	lectures	and	seminars	on	aging	related	               serving agency providing a comprehensive range of
   topics;	and                                                    settlement services, including:
•	 Hosts	the	annual	spring	research	symposium	to	                 •	 Settlement	and	Integration	Support	Services;
   promote dialogue on various aspects of aging.                  •	 Employment	Services;
For more information, contact:                                    •	 Adult	Education	Information	Services;
Centre on Aging                                                   •	 Outreach	Services;
338 Isbister Building, University of Manitoba                     •	 Nutrition	Services;
Winnipeg, MB R3T 2N2                                              •	 Volunteer	Services;
Phone: 204-474-8754                                               •	 Citizenship	Preparation	Classes;
Toll Free: 1-800-432-1960 ext. 8754                               •	 Language	Bank	(refer	to	page	78);	and
Email: aging@umanitoba.ca
Website: www.umanitoba.ca/centres/aging                           •	 Notary	public	services.

                                                                          Newcomer Senior Programs & Services • 77
For more information, contact:                          •	 Family	law	legal	services	are	available	to	women	who	
Immigrant Centre Manitoba                                  are exiting abusive relationships.
100 Adelaide Street                                     For more information, contact:
Winnipeg, MB R3A 0W2                                    Immigrant Women’s Counselling Services
Phone: 204-943-9158                                     200 – 323 Portage Avenue
Email: info@icmanitoba.com                              Winnipeg, MB R3B 2C1
Website: www.icmanitoba.com                             Phone: 204-940-2172


IMMIGRANT WOMEN’S                                       JEWISH CHILD & FAMILY SERVICES
ASSOCIATION OF MANITOBA
                                                        For information on services provided, refer to page 52.
The Immigrant Women’s Association of Manitoba
addresses the concerns of immigrant women and their
families. Programs and services offered include:        LANGUAGE BANK
•	 Advocacy;
                                                        The Immigrant Centre of Manitoba/International
•	 Referral;                                            Centre offers a Language Bank provides interpreters
•	 Public	education	and	information;                    on a 24-hour-a-day basis in over 80 languages and
•	 Creative	writing;	and                                dialects, although after regular office hours this is on an
•	 Art	and	craft.                                       emergency basis only. Translators are also provided to
                                                        verify or complete translations. Service is provided for
For more information, contact:                          the police, hospitals, courts and other social agencies
Immigrant Women’s Association of Manitoba               as well as for the general public. For more information,
6 – 399 Graham Avenue                                   contact the Immigrant Centre of Manitoba (refer to
Winnipeg, MB R3C 0L3                                    page 77).
Phone: 204-989-5800
Email: immwomenassocofmanitoba@gmail.com
                                                        MANITOBA INTERFAITH
                                                        IMMIGRATION COUNCIL
IMMIGRANT WOMEN’S
COUNSELLING SERVICES                                    The Manitoba Interfaith Immigration Council
                                                        provides the following services to refugee newcomers
The Immigrant Women’s Counselling Service offers        (Government Assisted, Privately Sponsored Refugees,
a safe place for Immigrant/Refugee women to meet        and Refugee Claimants):
and to support one another in solving their problems.   •	 Reception	and	temporary	accommodation;
Programs and services offered include:
                                                        •	 Settlement	and	orientation;
•	 Counselling	Services-confidential	nonjudgmental	     •	 Sponsorship	services;
   support services to immigrant/refugee women who
                                                        •	 Inland	refugee	claim	assistance;	and
   have/are	being	abused;
                                                        •	 Support	programs	through	the	Volunteer	Department
•	 Help	with	interpretation	and	accompaniment;
•	 Support	groups;
•	 Information	and	referral;
•	 Advocacy;	and



       78 • Manitoba Seniors’ Guide
For more information, contact:                                For more information, contact:
Manitoba Interfaith Immigration Council                       Independent Living Resource Centre
Welcome Place                                                 311A – 393 Portage Avenue
521 Bannatyne Avenue                                          Winnipeg, MB R3B 3H6
Winnipeg, MB R3A 0E4                                          Phone: 204-947-0194 (TTY/TDD)
Phone: 204-977-1000                                           Toll Free: 1-800-663-3043
Email: barbf@miic.ca                                          Email: thecentre@ilrc.mb.ca
Website: www.miic.ca                                          Website: www.ilrc.mb.ca


SOCIETY FOR MANITOBANS                                        MANITOBA LEAGUE OF PERSONS
WITH DISABILITIES (SMD)                                       WITH DISABILITIES (MLPD)
The SMD has an ethnocultural program that provides            The MLPD is an organization of and for people with
services to all Manitobans with disabilities. Staff provide   all types of disabilities. It monitors programs and
translation and cultural interpretation services and can      legislation, and advocates for required changes regarding
speak in 16 different languages. They help link clients to    the common needs and concerns of disabled people. A
appropriate services. For more information, contact:          few of the common issues of concern are accessibility,
Society for Manitobans with Disabilities                      employment, housing, home care services, human rights
825 Sherbrook Street                                          and transportation. For more information, contact:
Winnipeg, MB R3A 1M5                                          Manitoba League of Persons with Disabilities
Phone: 204-975-3067                                           105 – 500 Portage Avenue
Email: jperron@smd.mb.ca                                      Winnipeg, MB R3C 3X1
Website: www.smd-services.com                                 Phone/TTY: 204-943-6099
                                                              Toll Free: 1-888-330-1932

18.0 RESOURCES FOR                                            Email: mlpd@shawcable.com
                                                              Website: www.mlpd.mb.ca

SENIORS WITH DISABILITIES
                                                              SOCIETY FOR MANITOBANS
                                                              WITH DISABILITIES (SMD)
INDEPENDENT LIVING RESOURCE
CENTRE (ILRC)                                                 The SMD continually develops, maintains and delivers
                                                              relevant services that assist in the development of
The ILRC assists people with disabilities to identify their   individual independence and community support
needs and work towards solutions. The ILRC offers the         for persons with disabilities. Programs and services
following programs and services:                              offered include:
•	 Information	and	referral	services;                         •	 Wheelchair	services	(refer	to	page	50);
•	 Peer	support;                                              •	 Parking	Permit	Program	(refer	to	page	91);
•	 Independent	living	skills;                                 •	 Travel	Assistance	Program;
•	 Volunteering;                                              •	 Assistive	Technology	Support	Program	&	Funding	
•	 Self	and	family	managed	care;                                 Guide;
•	 Brokerage;	and                                             •	 Adult	Services	(counseling,	employment	support,	
•	 Advocacy.                                                     computer	training);


                                                                      Resources for Seniors with Disabilities • 79
•	 Education;	and                                       Northern Regional Office
•	 Ethno-Cultural	Services	(refer	to	page	#).           303 – 83 Churchill Drive
                                                        Thompson, MB R8N 0L6
For more information, contact the office nearest you:   Phone: 204-778-4277
Head Office                                             Toll Free: 1-888-367-0268
825 Sherbrook Street                                    TTY: 204-778-4277
Winnipeg, MB R3A 1M5
Phone: 204-975-3010
Toll Free: 1-866-282-8041                               WINNSERV
TTY: 204-975-3012
TTY Toll Free: 1-800-225-9108                           Winnserv is a non-profit organization that supports
Website: www.smd.mb.ca                                  adults with intellectual disabilities and dementia to
                                                        live as valued members of the community. They also
Westman Regional Office                                 focus on supporting individuals who are aging with an
Room 140, 340 – 9th Street                              intellectual disability. Main services include residential
Brandon, MB R7A 6C2                                     supports, services including assessment services and
Phone: 204-726-6157                                     supports for people with an intellectual disability who
Toll Free: 1-800-813-3325                               have offending issues. For more information, contact:
TTY: 204-726-6157
                                                        Winnserv
Parkland Regional Office                                101 – 960 Portage Avenue
Room 411 – 27 – 2nd Avenue                              Winnipeg, MB R3G 0R4
Dauphin, MB R7N 3E5                                     Phone: 204-783-8654
Phone: 204-622-2293                                     Email: winnserv@shawcable.com
Toll Free: 1-800-844-2307                               Website: www.winnserv.ca
TTY: 204-622-2293
Central Regional Office                                 18.1 ASSISTIVE DEVICES
100 – 30 Stephen Street
Morden, MB R6M 2G3
Phone: 204-822-7412
                                                        REHABILITATION ENGINEERING
Toll Free: 1-800-269-5451                               DEPARTMENT – HEALTH SCIENCES
TTY: 204-822-7412                                       CENTRE
Interlake Regional Office
382 Main Street                                         Orthotics
Selkirk, MB R1A 1T8                                     The orthotics service at the Health Science Centre
Phone: 204-785-9338                                     provides assessment, custom design and fabrication
Toll Free: 1-888-831-4213                               or pre-fabricated devices, fittings and follow-up for a
TTY: 204-482-5638                                       wide variety of orthotic devices, braces and footwear.
                                                        Orthotic treatment is provided to adult and childhood
Eastman Regional Office
                                                        musculo-skeletal and neurological disorders, including
Unit 5 – 227 Main Street
                                                        scoliosis, tibia vara, spina bifida, arthritis, stroke,
Steinbach, MB R5G 1Y7
                                                        diabetes, polio, and fractures.
Phone: 204-326-5336
Toll Free: 1-800-497-8196
TTY: 204-346-3998




        80 • Manitoba Seniors’ Guide
Assistive Technology Products and Services                     For more information, contact the office nearest you:
This program helps clients gain the highest possible           CNIB
level of independence through the use of electronic and        1080 Portage Avenue
mechanical assistive technologies.                             Winnipeg, MB R3G 3M3
                                                               Phone: 204-774-5421
You can access the Orthotics Department and Assistive
                                                               Toll free: 1-800-552-4893
Technology Products and Services directly or through
                                                               Email: manitoba@cnib.ca
your rehabilitation agency, therapist or physician. For
                                                               Website: www.cnib.ca
more information, contact:
                                                               354 10th Street
Rehabilitation Engineering Department
                                                               Brandon, MB R7A 4G1
Health Sciences Centre
                                                               Phone: 204-727-0631
MH036 – 59 Pearl Street
Winnipeg, MB R3E 3L7
Phone: 204-787-2202
Website: www.hsc.mb.ca/re
                                                               PUBLIC LIBRARY SPECIAL SERVICES
                                                               Public libraries offer a variety of collections and
18.2 SUPPORT SERVICES                                          equipment including Talking Books. DAISY books, large
FOR PERSONS WITH VISUAL                                        print materials, adapted computers, descriptive and
IMPAIRMENTS                                                    close-captioned DVDs and videos for individuals who
                                                               have special needs. For more information or to locate a
                                                               library in your community, refer to page 76.
CANADIAN NATIONAL INSTITUTE
FOR THE BLIND (CNIB)
The CNIB assists people with vision loss to achieve
                                                               SENIORS COMMUNITY
their independence through offering a broad range of           RESOURCE COUNCILS
programs and services such as:                                 Some Seniors Community Resource Councils provide
•	 Low	vision	services-	maximizing	vision	using	               audio versions of local newspapers, books or large print
   magnifiers	and	lighting;                                    books for lending. For more information, contact your
•	 Training	on	managing	activities	of	daily	living,	Braille	   local Seniors Community Resource Council (refer to
   and	keyboarding;                                            pages 5 to 13).
•	 Orientation	and	mobility	instruction	focusing	on	
   how to move safely around the home, community or            18.3 SUPPORT SERVICES FOR
   workplace;                                                  PERSONS WITH COMMUNICATION
•	 Assessment	and	training	on	how	to	use	accessible	           DISORDERS
   computer	technology;
•	 Counselling	to	help	overcome	the	emotional	and	             HEARING CENTRES & SERVICES
   practical	challenges	of	vision	loss;
•	 Employment	counselling	to	assist	in	employment	             There are a number of services in Manitoba to assist in
   preparation	or	support	with	current	employment;	and         the diagnosis and treatment of hearing loss, including
                                                               public health nurses, family doctors, audiologists,
•	 Peer	support	and	leisure	activities.
                                                               hearing instrument practitioners and ear/nose/throat
                                                               specialists.




                                                                       Resources for Seniors with Disabilities • 81
Many Regional Health Authorities offer testing for       •	 Health Sciences Centre, Department of
hearing disorders at no charge to the client. For more      Communication Disorders, GG-2 – 820 Sherbrook
information, contact the centre nearest you:                Street
Brandon Regional Health Authority Audiology Dept.        •	 St. Boniface Hospital, Rehabilitation Services,
Brandon, MB                                                 409 Tache
Phone: 204-571-8366
Central Regional Health Authority Hearing Centres:
                                                         COMMUNICATION AND
•	 Portage	la	Prairie, MB                                SWALLOWING PROBLEMS
   Phone: 204-239-3119
                                                         Contact your physician for a referral to a Speech-
•	 Boundary	Trails	Health	Centre, Winkler, MB            Language Pathologist.
   Phone: 204-331-8828
Interlake Regional Health Authority Hearing Centre
Selkirk, MB                                              HEARING INSTRUMENT
Phone: 204-785-7497                                      PRACTITIONERS
North Eastman Regional Health                            There are many hearing aid practitioners in Winnipeg
Association Hearing Centre                               who offer discounts to seniors, provide house calls if
Beausejour, MB                                           necessary, and provide services to rural Manitoba. Check
Phone: 204-268-7489                                      your Yellow Pages under “Hearing Aids” for a Hearing
South Eastman Regional Health                            Centre nearest you.
Authority Hearing Centre
Steinbach, MB
Phone: 204-346-6250                                      PRIVATE PRACTICE AUDIOLOGISTS
Norman Regional Health Authority Hearing Centre          There are many audiologists in private practice in
The Pas, MB                                              Manitoba. Check your Yellow Pages under “Hearing
Phone: 204-627-8334                                      Aids” for a practice nearest you.
Parkland Regional Health Authority Hearing Centre
Dauphin, MB
Phone: 204-622-6222                                      HARD OF HEARING SERVICES
Burntwood Regional Health Authority Hearing Centre       The Living with Hearing Loss Program at the Society
Thompson, MB                                             for Manitobans with Disabilities (SMD) offers the
Phone: 204-677-5385                                      following:
                                                         •	 Development	of	speech-reading	skills;
Winnipeg Regional Health Authority:
                                                         •	 Coping	strategies	to	adapt	in	difficult	communication	
Audiology Central Intake                                    situations;
Phone: 204-837-0511
                                                         •	 Information	on	available	technical	devices	for	hard	of	
•	 ACCESS River East, 975 Henderson Highway                 hearing	people;
•	 Deer Lodge Hearing Centre, 2109 Portage Avenue        •	 Offers	ideas	to	manage	hearing	loss	related	stress;
•	 Seven Oaks Hearing Centre, 2300 McPhillips Street     •	 Classes	for	hard	of	hearing,	oral	deaf	and	late-
•	 Victoria Hearing Centre, 2340 Pembina Highway            deafened	adults	throughout	Manitoba;	and
                                                         •	 Resource	library.



       82 • Manitoba Seniors’ Guide
For more information, contact:                               E-QUALITY COMMUNICATION
Society for Manitobans with Disabilities                     CENTRE OF EXCELLENCE (ECCOE)
Deaf and Hard of Hearing Services                            The ECCOE, formerly known as Independent
Phone: 204-975-3107                                          Interpreter Referral Service, is a professional non-profit
TTY: 204-975-3083                                            corporation that provides a wide range of interpreting
Toll free (TTY): 1-800-225-9108                              and intervention services to meet the diverse needs of
Toll free (voice): 1-866-282-8041                            the Deaf and Deaf-Blind, Hard-of-Hearing, and hearing
Website: www.smd.mb.ca                                       communities.
                                                             For more information, contact:
DEAF CENTRE MANITOBA                                         ECCOE
                                                             200 – One Forks Market Road
The Deaf Centre houses Deaf organizations that               Winnipeg, MB R3C 4L9
specialize in serving the Winnipeg Deaf Community.           Phone: 204-926-3271
They also offers recreational and social events where        Emergency Line: 204-475-6332
people	can	host	special	occasions;	and	manage	285	           TTY: 204-452-0687
PEMBINA INC. 286 Pembina Inc. is a subsidized                Email: candy@eccoe.com
housing facility that also contains personal care units.     Emergency Email: emergency@eccoe.com
It serves as a recreational, cultural and religious centre   Website: www.eccoe.com
for its residents, as well as the Deaf or Hard of Hearing
people in the community.
For more information, contact:                               MANITOBA DEAF-BLIND
Deaf Centre                                                  ASSOCIATION (MDBA)
285 Pembina Highway                                          MDBA is a community-based advocacy group that is
Winnipeg, MB R3L 2E1                                         interested in improving opportunities and resources for
Phone: 204-284-0802                                          Manitobans who have a combination of both hearing
TTY: 204-475-0702                                            loss and vision loss. For more information, contact:
                                                             MDBA
DEAF RESOURCE CENTRE                                         285 Pembina Highway
                                                             Winnipeg, MB R3L 2E1
Deaf Resource Centre is an information provider              Email: association.manitobadeafblind@gmail.com
operated by Deaf Centre Manitoba Inc. that responds
to inquiries about a diverse range of topics related to
culture, medicine, education, and family. For more           MANITOBA TELECOM
information, contact:                                        SERVICES (MTS)
Deaf Resource Centre
                                                             MTS offers a range of special needs equipment at the
101 – 285 Pembina Highway
                                                             Portage Place Mall, 2-393 Portage Avenue and may also
Winnipeg, MB R3L 2E1
                                                             be available at other MTS Connect stores, located in
Phone/Video: 204-284-9373
                                                             major malls.
TTY: 204-284-9373




                                                                     Resources for Seniors with Disabilities • 83
For more information, contact:                                 depends on the service chosen, and there may be a
MTS-Special Needs                                              one-time set-up fee.
Winnipeg                                                     You can purchase the service through some hospitals,
Phone: 204-941-8557                                          community agencies or the companies themselves.
Toll Free:1-800-542-8703                                     Before making a purchase, you should investigate all the
TTY: 204-942-4942 or 1-866-238-2539                          options available for this service and who will respond
Email: mts.special.needs@mts.ca                              to your call.
Website: www.mts.ca

                                                             VICTORIA LIFELINE
RESOURCE CENTRE FOR MANITOBANS
                                                             Victoria Lifeline is a non-profit community service of
WHO ARE DEAF-BLIND (RCMDB)                                   the Victoria General Hospital Foundation that provides
The RCMDB promotes opportunities for independence,           24 hour-a-day security for Manitobans who value their
dignity and empowerment for adults in Manitoba               independence but may be living with health or safety
who have become deaf-blind. Services are provided to         concerns. With the press of a waterproof button worn
adults, and their family members, who are deaf-blind         around the neck or wrist, family, friends or emergency
due to accident, trauma, disease or condition. For more      services are alerted to a fall, illness or urgent situation
information, contact:                                        requiring assistance. For more information, contact:
RCMDB                                                        Victoria Lifeline
228 – 285 Pembina Highway                                    4 – 1875 Pembina Highway
Winnipeg, MB R3L 2E1                                         Winnipeg, MB R3T 2G7
Manitoba Relay Service: 1-800-855-0511                       Phone: 204-956-6777 or
(if using voice phone)                                       Toll free 1-888-722-5222
TTY: 204-284-2531                                            Email: victorialifeline@vgh.mb.ca
Email: rcmdb@rcmdb.net                                       Website: www.victorialifeline.ca
Website: www.rcmdb.mb.ca
                                                             For more information on medical alarms or
                                                             personal safety systems, consult the “Yellow Pages”
19.0 SAFETY & SECURITY                                       under MEDICAL ALARMS or contact your Seniors
                                                             Community Resource Council (refer to pages 5
                                                             to 13).

19.1 PERSONAL EMERGENCY
                                                             19.2 PERSONAL SAFETY & SECURITY
RESPONSE SYSTEMS
A Personal Emergency Response System is an electronic        A&O SUPPORT SERVICES FOR OLDER
device designed to let an individual call for help in an     ADULTS (AGE & OPPORTUNITY) –
emergency. If the person needs help, he/she pushes
a button or pendant and a trained professional will
                                                             OLDER VICTIM SERVICES
contact him/her immediately to see what help is needed.      Older Victim Services provides assistance and
If there is no answer, help is sent at once.                 information to older victims of crime in the Winnipeg
•	 Intended	for	individuals	who	live	independently	and	      area. This service is provided in cooperation with the
   because of their mobility, are considered “at risk” or    Winnipeg Police Service and includes the following:
   who feel unsafe in their home for a variety of reasons.   •	 Assistance	during	a	police	investigation;
•	 There	is	usually	a	monthly	monitoring	fee	that	           •	 Assistance	preparing	a	Victim	Impact	Statement;


        84 • Manitoba Seniors’ Guide
•	 Help	with	insurance,	home	safety,	and	replacing	            BLOCK PARENT®
   lost	IDs;                                                   PROGRAM OF WINNIPEG
•	 Information	on		financial	compensation	for	personal	
                                                               The Block Parent® Program is a network of police-
   injuries;
                                                               screened, easily recognizable, safe homes that members
•	 Emotional	support	and	court	accompaniment;	and              of the community (older and younger) can go to in the
•	 Crime	prevention	education.                                 case of an emergency. Each home will be marked with
For more information, contact:                                 a Block Parent program sign. For more information,
                                                               contact:
A&O: Support Services for Older Adults
200 – 280 Smith Street                                         Block Parent® Program
Winnipeg, MB R3C 1K2                                           466 Gertrude Avenue
Phone: 204-956-6440                                            Winnipeg, MB – R3L 0M8
Toll Free: 1-888-333-3121                                      Phone: 204-284-7562.
Email: info@ageopportunity.mb.ca                               Email: bppw@mymts.net
Website: www.ageopportunity.mb.ca                              Website: www.winnipegblockparents.mb.ca



A&O: SUPPORT SERVICES FOR OLDER                                SUPPORT SERVICES FOR
ADULTS (AGE & OPPORTUNITY) –                                   VICTIMS OF CRIME
SAFETYAID CRIME & FALLS                                        Manitoba Victim Services Branch helps people access
PREVENTION PROGRAM                                             their rights, understand their responsibilities and
                                                               connects them to other services or agencies. Services
SafetyAid is a crime and falls prevention program that
                                                               are provided free of charge and are available in person,
helps prevent break and enters and gives older adults a
                                                               by phone, fax or Internet. As cases move through the
better sense of safety and security in their homes. The
                                                               criminal justice system, Victim Services provides:
program offers the following:
                                                               •	 Court	and	criminal	justice	system	information;	
•	 Free	home	safety	and	falls	prevention	audits	to	
   individuals	and	couples	who	are	65+;                        •	 Counselling	referrals;	
•	 Free	installation	of	safety	devices	and	falls	prevention	   •	 Information	about	what	to	expect	if	subpoenaed	
   items for eligible clients such as deadbolts, peepholes,       to	court;
   swing bars, nonskid bath mats, flashlights, nightlights,    •	 Court	preparation,	as	required;
   ice-grip	tips	for	canes	and	ice	melt;	and		                 •	 Court	support,	when	possible;	
•	 First	priority	for	victims	of	a	break	and	enter	or	home	    •	 Safety	and	protection	planning;	
   invasion.                                                   •	 Information	on	possible	financial	assistance	that	may	
SafetyAid program is currently available in Winnipeg              be	available	to	victims	of	crime;	
and a number of communities across Manitoba. For               •	 Information	about	Victim	Impact	Statements	and	
more information, contact:                                        guidance	on	how	to	prepare	them;	
A&O: Support Services for Older Adults                         •	 Information	on	the	offender’s	sentence	once	she	or	
200 – 280 Smith Street                                            he is convicted, and how to contact the correctional
Winnipeg, MB R3C 1K2                                              facility	if	the	offender	receives	a	jail	sentence;	
Phone: 204-956-6440                                            •	 Information	on	how	to	find	out	about	the	offender’s	
Toll Free: 1-888-333-1808                                         release	from	a	provincial	jail;	and	
Email: info@ageopportunity.mb.ca
Website: www.ageopportunity.mb.ca


                                                                                           Safety & Security • 85
•	 Information	on	how	to	register	with	the	National	         have been caught, but a formal report must be made to
   Parole Board, if the offender is sentenced to a federal   the police.
   institution.                                              Individuals may receive compensation for:
Services are available to:
                                                             •	 Medical	expenses	(prescription	drug	costs,	
•	 victims	of	the	most	serious	crimes	as	outlined	in	The        ambulance	bills);
   Victim’s	Bill	of	Rights;
                                                             •	 Damaged	clothing	or	items	seized	by	police	as	
•	 victims	of	domestic	violence;	and/or                         evidence;
•	 child	victims	and	witnesses.                              •	 Dental	treatment,	replacement	or	repair	of	dentures;
In Winnipeg, services are divided into specialty units.      •	 Replacement	or	repair	of	prescription	eyeglasses;
The type of crime will determine which unit will             •	 Grief	therapy	or	other	counselling	services;
provide services to the victim. In rural Manitoba, crime
victim service workers provide a range of services to        •	 Lost	wages	for	victims	who	have	been	disabled	or	for	
victims in each of the above categories of crime.               dependants	of	a	victim	who	were	fatally	injured;
                                                             •	 Support	payments	for	dependents;
For more information, contact the main office or office
nearest you:                                                 •	 Rehabilitation	or	retraining;
                                                             •	 Compensation	for	permanent	disability;	and/or
Victim Services-Main Office
1410 – 405 Broadway                                          •	 Funeral	expenses.
Winnipeg, MB R3C 3L6                                         For more information, contact:
Phone: 204-945-6851                                          Victim Services-Compensation for Victims
Toll Free: 1-866-484-2846                                    of Crime Program
Website: www.gov.mb.ca/justice/victims/services              Phone: 204-945-0899
•	 Brandon: 204-726-6515                                     Toll Free: 1-800-262-9344
•	 Dauphin: 204-622-5080                                     Website: www.gov.mb.ca/justice/victims/services/
•	 Lac Du Bonnet: 204-345-9752                               compensation
•	 Morris: 204-746-8249
•	 Portage la Prairie: 204-239-3378                          VICTIM WITNESS
•	 Selkirk: 204-785-5213                                     ASSISTANCE PROGRAM
•	 The Pas: 204-627-8483
                                                             This program offered by Victim Services, Manitoba
•	 Thompson: 204-677-6368                                    Justice offers support services to victims and witnesses
                                                             of crime who are subpoenaed to appear in Winnipeg
                                                             in either Provincial Court or Court of Queen’s Bench.
COMPENSATION FOR
                                                             Services offered include:
VICTIMS OF CRIME PROGRAM
                                                             •	 Written	correspondence	with	the	Crown	attorney	
The Compensation for Victims of Crime Program                   about	their	specific	case	concerns;
provided by Victim Services, Manitoba Justice offers         •	 Information	and	guidance	on	how	to	prepare	Victim	
compensation to victims who suffer personal injury,             Impact	Statements;
hardships or expenses as a result of certain crimes (see
Victims’ Rights Regulation of The Victims’ Bill of Rights    •	 Court	preparation;
Act for list). The program is also available to specific     •	 Accompaniment	to	court;
relatives and dependants of victims of homicide. To          •	 Court	cancellation	notifications;	and
apply for compensation, the offender does not need to        •	 Reimbursement	of	expense	claims


        86 • Manitoba Seniors’ Guide
For more information, contact:
                                                    19.3 SENIOR/ELDER ABUSE
Victim Services-Victim Witness Assistance Program
Phone: 204-945-3594
Toll Free: 1-800-635-1111                           SENIORS ABUSE SUPPORT LINE
Website: www.gov.mb.ca/justice/victims/services/    The Seniors Abuse Support Line operated by Klinic
witness assistance                                  Community Health Centre in partnership with Age
                                                    & Opportunity is a 24 hour resource for information
                                                    and counselling. The Line is supported by trained
                                                    counsellors who can discuss concerns and respond
                                                    to questions about elder abuse. Calls are free and
                                                    confidential. For more information, contact:
                                                    Seniors Abuse Support Line
                                                    Toll Free: 1-888-896-7183
                                                    Website: seniorsabusesupport.ca




                                                                               Safety & Security • 87
A&O: SUPPORT SERVICES FOR OLDER                             CELLPHONE EMERGENCY LIMITED
ADULTS (AGE & OPPORTUNITY) –                                LINK-UP PROGRAM (CELL)
ELDER ABUSE PREVENTION SERVICES                             The CELL program provided by Victim Services,
A&O: Support Services for Older Adults provides             Manitoba Justice loans free cellphones to people who
confidential consultation, assessment, and counselling      are involved in high risk relationships or stalking.
services to older adults who are experiencing emotional,    The	program	is	a	co-operative	effort	between	MTS™,	
physical, sexual, financial abuse or neglect. Information   Nokia™,	UTStarcom,	social	service	agencies,	police	
can be provided to family, friends or concerned             services and Manitoba Justice. It is available in several
community members who may have concerns about an            Manitoba communities.
older adult. Assistance accessing crisis accommodations,    •	 Cellphones	are	issued	to	social	service	agencies	for	
legal services, including protection orders, can also be       eligible clients.
provided. For more information, contact:
                                                            •	 Clients	are	shown	how	to	use	the	cellphone	and	are	
A&O: Support Services for Older Adults                         required to sign an agreement that explains their
200 – 280 Smith Street                                         responsibilities.
Winnipeg, MB R3C 1K2                                        •	 Clients	must	also	meet	certain	conditions	of	Manitoba	
Phone: 204-956-6440                                            Justice to qualify for the program such as having a
Toll Free: 1-888-333-3121                                      protection plan in place.
Email: info@ageopportunity.mb.ca
Website: www.ageopportunity.mb.ca                           For more information, contact Victim Services (refer to
                                                            page 85).

A&O: SUPPORT SERVICES FOR OLDER
ADULTS (AGE & OPPORTUNITY) – SAFE                           DOMESTIC VIOLENCE
SUITE PROGRAM                                               INTERVENTION UNIT (DVIU)
The Safe Suite Program provides temporary housing           The DVIU provided by Victim Services, Manitoba
for men and women, 55 years or older who are in             Justice offers support to families who receive police
need of a safe place to stay due to abuse or neglect        services for domestic violence incidents that occur in
and whose needs cannot be effectively met by existing       Winnipeg, but that do not result in charges or arrests.
abuse/crisis services. Abuse may be physical, emotional/    Specially trained workers help people at risk of abuse
psychological, sexual, financial or neglect. For more       in relationships to stop the cycle of violence. Services
information, contact:                                       offered include:

A & O: Support Services for Older Adults                    •	 Help	creating	a	safe,	supportive	environment	to	talk	
200 – 280 Smith Street                                         about	the	situation;
Winnipeg, MB R3C 1K2                                        •	 Information,	referral	and	co-ordination	of	
Phone: 204-956-6440                                            community	resources;
Email: info@ageopportunity.mb.ca                            •	 Short-term	emotional	support;
Website: www.ageopportunity.mb.ca                           •	 Help	creating	a	protection	plan	to	improve	safety;
                                                            •	 Information	about	and	help	with	orders	of	
                                                               protection;	and
                                                            •	 Services	to	both	partners	when	it	is	appropriate	and	
                                                               safe to do so.
                                                            For more information, contact Victim Services (refer to
                                                            page 85).

       88 • Manitoba Seniors’ Guide
DOMESTIC VIOLENCE                                             To report a concern or for more information, contact:
SUPPORT SERVICES (DVSS)                                       Protection for Persons in Care Office
DVSS offered by Victim Services, Manitoba Justice helps       300 Carlton Street
victims of domestic violence when criminal charges            Winnipeg, MB R3B 3M9
have been laid, or may be laid against their partners.        Phone: 204-788-6366
The DVSS offers the following:                                Toll Free: 1-866-440-6366
                                                              TTY Winnipeg: 204-774-8618
•	 Information	about	the	criminal	charges	and	court	          TTY Toll Free: 1-800-855-0511
   process;                                                   Email: protection@gov.mb.ca
•	 Information	on	the	roles	of	those	involved	in	the	         Website: www.gov.mb.ca/health/protection
   criminal justice system
•	 Safety	planning;
•	 Information	on	protective	relief	orders;                   MANITOBA NETWORK FOR THE
•	 On-going	emotional	support	and	short-term	                 PREVENTION OF ABUSE OF OLDER
   counseling;                                                ADULTS (MNPAOA)
•	 Information	on	the	cycle	of	violence	and	how	it	           The MNPAOA is a partnership of Manitoba-based
   can	be	broken;                                             organizations. The Network’s goals are: to act as a
•	 Support	throughout	the	court	process;                      central point of contact for provincial efforts, to support
•	 Court	preparation	and	can	attend	court	with	victims,	      regional and community initiatives to prevent abuse of
   when	possible;                                             older	adults;	and	to	raise	public	awareness	of	
•	 Advises	the	Crown	attorney	of	concerns	victims	may	        elder abuse throughout the province. For more
   have	about	court	cases;	                                   information, contact:
•	 Information	and	referrals	to	community	resources	          MNPAOA
   and                                                        c/o Good Neighbours Active Living Centre
•	 Information	about	the	Cellphone	Emergency	Limited	         720 Henderson Highway
   Link-up/Short Term Program.                                Winnipeg, MB R2K 0Z5
                                                              Phone: 204-669-7531
For more information or to be connected with a crime          Email: info@mnpaoa.ca
victim service worker in your area, contact Victim            Website: www.olderadultabuse.mb.ca
Services (refer to page 85).

                                                              CRISIS ACCOMMODATIONS AND
PROTECTION FOR PERSONS                                        SUPPORTS CRISIS LINE FOR
IN CARE OFFICE (PPCO)                                         PERSONS WITH DISABILITIES
The Protection for Persons in Care Act is an extra            Adults with disabilities who have experienced abuse,
safeguard built into Manitoba’s health care system. This      or are at risk of abuse and whose abuse-related needs
law is to help protect adults from abuse while receiving      cannot be appropriately or effectively met by the
care in personal care homes, hospitals or any other           protocols of existing crisis lines can be referred here.
designated health facility. The Act requires that a service   For more information, contact:
provider or other person who has a reasonable basis to
believe that a patient is, or is likely to be abused shall    Crisis Accommodation and Supports Crisis Line
promptly report the belief, and the information to the        Phone: 204-788-8687
PPCO.



                                                                                           Safety & Security • 89
DOMESTIC VIOLENCE CRISIS                                  Agape House (Eastman Crisis Centre)
& INFORMATION LINE                                        Box 3130
                                                          Steinbach, MB R5G 1P5
The Domestic Violence Crisis & Information Line           Admin Line: 204-326-6062
provides information on how you can get help to           Local Crisis Line: 204-346-0028
protect yourself and anyone affected by abuse. The
Crisis Line is toll free, province-wide, and available    Aurora House
24 hours for calls. For more information, contact:        Box 3779
                                                          The Pas, MB R9A 1S4
Domestic Violence Crisis & Information Line               Admin Line: 204-623-7427
Toll Free: 1-877-977-0007                                 Local Crisis Line: 204-623-5497
                                                          Thompson Crisis Centre
WOMEN’S SHELTERS                                          Box 1226
                                                          Thompson, MB R8N 1P1
There are women’s shelters located throughout             Admin Line: 204-677-9668
Manitoba that provide short-term emergency shelter        Local Crisis Line: 204-778-7273
for women of all ages who are abused by their partners.
                                                          Genesis House
For more information, contact the Domestic Violence
                                                          Box 389
Crisis & Information Line at 1-877-977-0007 or the
                                                          Winkler, MB R6W 4A6
shelter nearest you:
                                                          Admin Line: 204-325-9957
YW-CA Westman Women’s Shelter                             Local Crisis Line: 204-325-9800
148 11th Street
                                                          Osborne House
Brandon, MB R7A 4J4
                                                          Box 397
Admin Line: 204-727-3644
                                                          Winnipeg, MB R3C 2H6
Local Crisis Line: 204-727-3644
                                                          Admin Line: 204-942-7373
Parkland Crisis Centre                                    Local Crisis Line: 204-942-3052
Box 651                                                   TTY Line: 204-942-5204
Dauphin, MB R7N 2V4
                                                          Ikwe-Widdjitiwin
Admin Line: 204-622-4620
                                                          Box 1056
Local Crisis Line: 204-638-9484
                                                          Winnipeg, MB R3C 2X4
Portage Family Abuse Prevention Centre                    Admin Line: 204-987-2780
Box 1541                                                  Local Crisis Line: 204-987-2780
Portage la Prairie, MB R1N 3P1                            Toll Free Crisis Line: 1-800-362-3344
Admin Line: 204-239-5234                                  TTY Line: 1-800-561-6178
Local Crisis Line: 204-239-5233
Nova House
Box 337
Selkirk, MB R1A 2B3
Admin Line: 204-482-7882
Local Crisis Line: 204-482-1200




        90 • Manitoba Seniors’ Guide
20.0 TRANSPORTATION                                           HANDIVAN SERVICES-MOBILITY
                                                              DISADVANTAGED TRANSPORTATION
                                                              PROGRAM (MDTP)
HANDI-TRANSIT                                                 The Province, through the MDTP provides funding
                                                              support to communities (outside the City of Winnipeg)
Handi-Transit is the part of Winnipeg’s public transit        who have established and operate locally initiated
system that provides door-to-door transportation for          handi-transit services for mobility disadvantaged
people who are unable to regularly use the City’s fixed       residents, including seniors. Provincial funding
route transit system because they are legally blind or        includes an annual operating grant and a one-time
have a physical disability that significantly impairs their   capital grant to assist in the purchase of a handivan. To
mobility.                                                     qualify for funding, local municipalities must sponsor
•	 Handi-Transit	is	a	pre-booked,	shared	ride	service.        the program and demonstrate a commitment to keep
                                                              the service in operation once it is established. For
•	 Registrants	must	meet	eligibility	requirements	and	
                                                              additional information on communities operating a
   be approved to ride. Eligibility is determined by the
                                                              handivan under the MDTP, contact your local Seniors
   Transit	Department	and,	in	some	cases;	a	functional	
                                                              Community Resource Council or:
   assessment may be required to determine eligibility.
                                                              Manitoba Local Government
For more information or to receive an application
                                                              Municipal Finance & Advisory Services
form, contact:
                                                              508 – 800 Portage Avenue
Handi-Transit                                                 Winnipeg, MB R3G 0N4
Unit B – 414 Osbourne Street                                  Phone: 204-945-2572
Winnipeg, MB R3L 2A1
Phone: 204-986-5277
TTY: 204-986-5828                                             PARKING PERMIT PROGRAM
Website: www.myride.winnipegtransit.com/en/
handi-transit/                                                If you or a friend or family member has difficulty
                                                              walking more than 50 metres, you can apply for a
                                                              Parking Permit that allows you to park in specially
BRANDON HANDI-TRANSIT                                         designated spots at a close distance from the entrance.
                                                              Applications can be obtained by contacting your
All applicants must fill out the Brandon Transit              physician, local municipal office, driver and vehicle
registration form and be approved prior to using the          licensing branch or contacting:
system. All trip requests must be made in advance
                                                              Society for Manitobans with Disabilities-Parking
through Handi Dispatch. For more information,
                                                              Permit Program Office
contact:
                                                              1111 Winnipeg Avenue
Brandon Handi-Transit                                         Winnipeg, MB R3E 0S2
Brandon, MB                                                   Phone: 204-975-3257
Phone: 204-729-2437                                           Toll free: 1-800-836-5551
                                                              TTY: 204-975-3239
                                                              TTY: 1-800-856-7934
                                                              Website: www.smd.mb.ca/parking_permit_program




                                                                                             Transportation • 91
MANITOBA PUBLIC INSURANCE                                    SENIORS TRANSPORTATION
(MPI) – MEDICAL CONDITIONS &                                 PROGRAMS
DRIVER LICENSING REQUIREMENTS                                Many Seniors Community Resource Councils provide
As we age, we may experience visual decline, hearing         transportation programs in their community areas
loss, limited mobility, slower reaction time, or cognitive   for seniors who require transportation or for those
impairment, which could greatly impede driving               who have no other means of transportation. This
skills. Even medications and drowsiness can have             could include rides for shopping purposes or medical
severe consequences when behind the wheel. It is your        appointments. A small fee may be charged. For more
responsibility to discuss any medical condition that may     information, contact the Seniors Community Resource
impact your ability to drive with your doctor.               Council in your community (refer to pages 5 to 13).
Depending on the medical issue, a medical or vision
report may be requested. Often a driver may be required
to go for a comprehensive driving assessment, which
                                                             TRANSPORTATION OPTIONS
includes a physical and cognitive test, along with a road    NETWORK FOR SENIORS (TONS)
assessment. The Medical Records department of MPI            TONS informs and educates Manitobans on
reviews information concerning a person’s medical            transportation options that enhance quality of life and
fitness to drive and recommendations from doctors and        promote age-friendly communities. Programs include:
nurses and makes decisions according to the provincial
Medical Standards for Driving.                               •	 The	Changing	Seats presentation- highlights the
                                                                challenges faced by older adults when making the
MPI understands how important it is to balance                  decision to transition away from driving, adaptations
the need for independence with driver and public                that can be made to continue driving and the options
safety. For that reason, options are designed to extend         that are available to seniors when they are no longer
driving where warranted. Only in cases where the                able to drive.
driver clearly does not meet the Medical Standards for
                                                             •	 Taxi	listing;
Driving or where driving poses a risk to public safety
will the licence be suspended or cancelled. For more         •	 Information	on	local	volunteer	driving	programs;
information, contact:                                        •	 Transit	information;	and
Manitoba Public Insurance                                    •	 Other	information	resources	and	supports	for	seniors,	
Medical Records                                                 families, and others.
1075 Portage Avenue                                          For more information, contact:
Box 6300
                                                             TONS
Winnipeg, MB R3C 4A4
                                                             2nd Floor – 65 Dewdney Ave.
Phone: 204-985-1900
                                                             Winnipeg, MB R3B 0E1
Toll Free: 1-866-617-6676
                                                             Phone: 204-668-6299
Web: www.mpi.mb.ca
                                                             Email: info@tonsmb.org
                                                             Website: www.tonsmb.org




        92 • Manitoba Seniors’ Guide
WINNIPEG TRANSIT
Winnipeg Transit operates a fleet of 430 Low Floor
                                                             21.0 VETERANS
Easy Access buses as part of its regular service. Easy
Access buses offer kneeling features, priority seating for
                                                             SERVICES & BENEFITS:
seniors and those traveling with mobility devices and
strollers, and all new buses are equipped with wheelchair    BUREAU OF PENSIONS ADVOCATES
ramps to allow wheelchairs and scooters access to
transit service.                                             The Bureau of Pensions Advocates is an independent
•	 Eligible	seniors	(age	65	and	over)	can	enjoy	Reduced	     federal division of Veterans Affairs Canada. It is
   Fare when using Winnipeg Transit regular service.         comprised of qualified lawyers and represents veterans,
   Valid Federal Government Blue card or Transit ID is       peacetime military servicemen and/or women, and
   required.                                                 RCMP officers and their widows at appeal board
                                                             hearings under the Pension Act and the RCMP
•	 Transit	users	who	purchase	monthly	passes	should	         Superannuation Act.
   keep their pass and receipts to claim the Transit Pass
   Credit on their income tax.                               Bureau of Pensions Advocates
                                                             Box 6050
To find out what time your bus is coming, or to look up      610 – 234 Donald Street
Low Floor Easy Access Service, contact:                      Winnipeg, MB R3C 4G5
Winnipeg Transit                                             Phone: 204-983-5598
Transit Info: 311                                            Toll Free: 1-877-228-2250
Telebus: 204-287-7433
Website: www.winnipegtransit.ca
                                                             ROYAL CANADIAN NAVAL
For information on Transit services in Brandon
contact 204-729-2300.                                        BENEVOLENT FUND (RCNBF)
                                                             The RCNB helps relieve distress and promote the
20.1 TAX CREDITS                                             well-being of members and former members of the
                                                             Naval Forces of Canada and their dependants. The
                                                             fund provides interest-free loans or grants to veterans
PUBLIC TRANSIT TAX CREDIT                                    and ex-service personnel in need of financial assistance
For more information, refer to page 33.                      for items such as food, clothing, home repairs, funeral
                                                             costs;	and	medical,	dental,	optical,	surgical	and	
                                                             prosthetic	services.	One	time	scholarships	of	$2,000.00	
                                                             to children and grandchildren of eligible members may
                                                             also be provided.
                                                             Eligiblity: You must be a former member of the Naval
                                                             Forces of Canada who entered prior to February 1,
                                                             1968, and the Canadian Merchant Navy War Veterans,
                                                             and those who entered after February 1, 1968 who
                                                             were posted with the Maritime Command or carry
                                                             the distinguishing Navy rank or sea designation, on
                                                             their release, shall be considered to be ex-members of
                                                             The Naval Forces of Canada, and the dependants of
                                                             the above.



                                                                              Veterans Services & Benefits • 93
For more information, contact:                             VETERANS INDEPENDENCE
Royal Canadian Naval Benevolent Fund                       PROGRAM (VIP)
Box 505, Station B                                         VIP is a national home care program offered by
Ottawa, ON K1P 5P6                                         Veterans Affairs Canada, that helps eligible veterans to
Phone: 613-996-5087                                        remain healthy and independent in their own homes or
Toll Free: 1-888-557-8777                                  communities. The program offers a variety of services
Email: rcnbf@sympatico.ca                                  to eligible clients based on individual circumstances and
Website: www.rcnbf.ca                                      health needs, these may include:
                                                           •	 Grounds	maintenance;
VETERANS AFFAIRS CANADA (VAC)                              •	 Housekeeping;
                                                           •	 Personal	care;
VAC offers a wide range of services and benefits to
                                                           •	 Home	adaptations;
honour the sacrifices and achievements and to meet the
changing	needs	of	qualified	Veterans;	Canadian	Forces	     •	 Access	to	nutrition;
members, serving and discharged members of the             •	 Health	&	support	services;
RCMP;	and	certain	civilians	and	their	families.	Some	of	   •	 Ambulatory	health	care;
the programs and services include:                         •	 Intermediate	care	services;	and/or
•	 Health	care	benefits;                                   •	 Social	transportation.
•	 Mental	health	services;                                 For more information, including information on
•	 Group	health	insurance;                                 eligibility contact Veterans Affairs Canada (refer to
•	 Financial	benefits;                                     page 94).
•	 Funeral	assistance;
•	 Disability	pension;
•	 Veterans	Independence	Program;	and
•	 War	Veterans	Allowance.
For more information, contact:
Veterans Affairs Canada
P.O. Box 6050
610 – 234 Donald Street
Winnipeg, MB R3C 4G5
1039 Princess Avenue
Brandon, MB R7A 4J5
Toll Free: 1-866-522-2122 (English)
1-866-522-2022 (French)
Website: www.veterans.gc.ca




       94 • Manitoba Seniors’ Guide
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                 When it’s flu season...
          Get the shot,
           not the flu!
             The annual seasonal flu shot is available to all Manitobans at no charge. It will
             offer protection against three seasonal flu strains.
             An annual flu shot is especially important for those at increased risk of serious
             illness from the flu, their caregivers and close contacts.
             This includes:
             • seniors age 65 or older               • health care workers and
             • children age six months to four years   first responders
             • those with chronic illness            • individuals of Aboriginal ancestry
             • pregnant women                        • people who are severely
             • residents of personal care homes        overweight or obese
               or long-term care facilities
             • or as determined by your primary health care provider
             If you are 65 or older or have a chronic illness, you should also get a pneumo
             shot. One pneumo shot may give you a lifetime of protection.
             For more information, contact a public health nurse, doctor, pharmacist or call
             Health Links-Info Santé at 204-788-8200 or toll-free 1-888-315-9257.




             manitoba.ca/health/flu


Manitoba Health - Get the shot, not the flu!
Publication: Seniors’ Guide
Ad size: 7.125" x 9.4375"
TOTAL HOUSEHOLD INCOME THRESHOLDS
Income qualifications are based on how many people live in your
home and the total income (before deductions) of the household.

Household size                       Community Size (population)
                          < 30,000         30,000 to 99,999        500,000 +
1 person                   $22,161             $24,219                $28,296
2 persons                  $27,588             $30,150                $35,228
3 persons                  $33,915             $37,065                $43,308
4 persons                  $41,179             $45,004                $52,581
If more than four people live in your home, contact us to see if you qualify.

				
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