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           Presentation to


      Direct Works Forum
      12 September 2006




                             Mobile Working: Case Study
                               Bromford Housing Group

                                TM
::
:: contents
    Introduction
    Survey results
    Case study
    Summary
    Questions




                      Mobile Working: Case Study
                        Bromford Housing Group

                         TM
::
:: Introduction
Who are we?
 Software house
 Solutions for mobile workforce
 Web-based, zero client technology
 Flagship DLO management system
Why are we here?
 Look at innovative mobile working solution
 Demands from sector
 One client’s experience



                                               Mobile Working: Case Study
                                                 Bromford Housing Group

                                                  TM
::
:: Survey
    Almost 50 respondents
    Senior DLO operations staff
    From 2 to 325 employees
    Telephone survey
    Provisional results
    Sample to be increased




                                   Mobile Working: Case Study
                                     Bromford Housing Group

                                      TM
::
:: Survey – How is you repairs service delivered?
    Only 6% of RSL’s deliver their repairs through      How is your repairs service delivered?
     an internal DLO
    42% outsource all repairs to a private contractor                in house


                                                                         6%
     52% run a DLO and outsource some of the
     repairs to a private contractor
    Where delivery is mixed, 63% of all repairs are
                                                         outsourced                    mixture
     delivered by the DLO                                   42%                         52%

    50/50 split whether RSL or DLO selects the
     contractor




                                                                      Mobile Working: Case Study
                                                                        Bromford Housing Group

                                                                          TM
::
:: Survey – How are repairs calls managed and serviced?
    65% of RSL’s have their repairs calls answered    Who receives your repairs calls during working
                                                                          hours?
     in-house during working hours
    19% are answered by DLO staff                                      3rd Party
                                                                           8%
    Only 14% of contractors with an outsourcing           Contractor
                                                              8%
     contract answer the repairs calls for their RSL
    83% of RSL’s have a third party taking out-of-
     hours repairs calls                               DLO staff
                                                         19%

    Over 50% of these RSL’s use a call centre                                              RSL staff
                                                                                              65%
     provided by their local authority
    Only 11% of OOH services return data to their
     RSL electronically (another 14% by email)


                                                                        Mobile Working: Case Study
                                                                          Bromford Housing Group

                                                                              TM
::
:: Survey – What systems are you using?
    28% of RSLs using IBS Open Housing for their    What Housing Management System do you use?

     housing management system
                                                                      Universal
    19% use Orchard and 17% CTX Comino                               Housing
                                                                        6%               Academy
                                                                                                   Arian QLX
    86% of RSL’s have their finance and housing                      SAP                  8%
                                                                                                    Housing
                                                                      3%
                                                                                                       8%
     management systems integrated                         Orchard
                                                            19%

    83% of DLO’s are managed using the repairs                                                    CTX Comino

     module of the RSL’s housing system                                                               17%



    Servitor and Uniclass were the only other DLO    Northgate SX3
                                                           11%
     management systems named
                                                                                       IBS Open
    17% of RSL’s have their DLO management                                             Housing
                                                                                         28%

     system integrated with their main contractors


                                                                       Mobile Working: Case Study
                                                                         Bromford Housing Group

                                                                                  TM
::
:: Survey – Are you looking at mobile technology?
    72% of DLOs do not have a mobile            Does your DLO system have a mobile
     interface to their management systems                   interface?

    74% of those without a mobile interface
     are planning to introduce one                                      False
                                                                        78%
    A third of those are planning to buy a
     mobile solution in the next 3 months
    Two-thirds have not yet selected a mobile
     solution
    Of those that have, 75% are trialling the
                                                            True
     mobile interface to the repairs module of              22%
     their housing management system


                                                              Mobile Working: Case Study
                                                                Bromford Housing Group

                                                                   TM
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                                                                                                              :: Survey - What DLO system features are the highest priority?




       Bromford Housing Group
     Mobile Working: Case Study
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                                                                                                        :: Survey – What features are important?




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       Bromford Housing Group
     Mobile Working: Case Study
::
:: Case study - Background
    Bromford Housing Group
    BMS Property Care subsidiary
    Partnering with other RSLs
    Gas servicing and repairs for BHG
    4,500 properties managed in 2005/06
    Sub-contract 60% of work
    21 admin and 18 full-time operatives
    Ageing job management system




                                            Mobile Working: Case Study
                                              Bromford Housing Group

                                               TM
::
:: Case study - Challenges
    De-centralised management
    New contract doubling turnover and properties
    New depot in Birmingham
    Partnering with 2 private contractors
    No visibility of jobs once left office
    3 days per month producing KPIs
    No stock control
    New finance system
    Lots of duplicate data entry



                                                     Mobile Working: Case Study
                                                       Bromford Housing Group

                                                        TM
::
:: Case study - Solution
    Looked at 12 systems and 3 in detail
    Selected impactRESPONSE for:
      – Widest feature set on the market
      – One single solution to manage whole DLO
      – Designed to support ‘partnering’
      – Ability to quickly customise to requirements
      – Access to management information
      – ‘Zero client’ to reduce reliance on IT Services
      – Web-based to allow remote hosting and access



                                                          Mobile Working: Case Study
                                                            Bromford Housing Group

                                                             TM
::
:: Case study – Timetable
    Placed order in January 2006
    Prototype released mid-Feburary 2006
    Pilot March 2006
    Roll-out to new depot in April 2006
    Finance integration in May 2006
    EDI integration in June 2006
    Enhanced KPI’s in July 2006




                                            Mobile Working: Case Study
                                              Bromford Housing Group

                                               TM
::
:: Case study – Key benefits
    Doubled turnover instantly
    Added just 3 new admin staff
    Improved cashflow with faster invoicing
    Added new depot without waiting for corporate systems
    EDI provides instant data updates with main contractor/partner
    Real-time visibility of all works – especially operatives’ progress
    Instant KPI reports for RSL partners
    Customer extranet for self-help with progress information
    Instant management information so we can see what we are doing right/wrong!



                                                               Mobile Working: Case Study
                                                                 Bromford Housing Group

                                                                  TM
::
:: Case study – Key issues
    Only one contractor currently has system to support EDI
    New client has still not sorted out EDI interface
    Should have invested more time upfront in training
    Should not have deployed new finance system at the same time
    Worth spending more time on discovery as EDI specification was initially too simple
    Stock control still not fully implemented – need to rationalise suppliers




                                                                  Mobile Working: Case Study
                                                                    Bromford Housing Group

                                                                     TM
::
:: Summary (1)
           Mobile solution      Live for over 2 years
                                 Any Windows PDA (domestic / industrial), eg XDA

        Operative tracking      Live progress on each job
                                 PDA tracking in pilot

              Scheduling        Appoint all jobs
                                 Availability, skills & proximity

                     KPIs       Housing Corporation format
                                 Export detailed analysis
          Health & safety       Risk assessments on PDA
                                 Statutory certificate production on PDA


                                                             Mobile Working: Case Study
                                                               Bromford Housing Group

                                                                    TM
::
:: Summary (2)
      SMS text messages       Appointment reminders and confirmation
                               ETA alerts from PDA when operative en route

           Stock control      Impress van stock and stores management
                               Purchase orders via PDA

             Web-based        Back office, branch and operative access
                               No client installation required

          Route planning      Under development with Theaa.com




                                                       Mobile Working: Case Study
                                                         Bromford Housing Group

                                                           TM
::
:: Contact us
Tel:            0870 046 3356
Email:          enquiries@impactapplications.com
Web:            www.impactapplications.com
In person:      Wolverhampton, London and Preston

                     Or see us at the stand in reception!

                      (Look for the purple tablecloths)




                                                            Mobile Working: Case Study
                                                              Bromford Housing Group

                                                               TM

				
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