Workplace Violence Awareness and Prevention by lB8xR1J

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									Workplace Violence
 Awareness and Prevention

 Presented by Your EAP
 (Employee Assistance Program)
 at Crites & Associates
 (800) 742-2858
Purpose

   The purpose of this training is to
    provide practical information to help
    prevent or reduce the possibility of
    workplace violence.
    – Define workplace violence.
    – Identify early warning signs.
    – Understand organization policy.
    – Know your role and responsibility.
What is workplace
violence?
   Act or threat of:
    – Physical violence
    – Harassment
    – Intimidation
    – Other disruptive or threatening behavior
   By whom? Could be coworkers,
    vendors, ex-boyfriends or girlfriends,
    strangers off the street
Manager & supervisor
responsibility
   Inform on policies
   Be specific
   Be aware of special
    needs
   Respond to threats &
    situations ASAP
   Refer employees to
    EAP, BUT CALL EAP
    FIRST
   Take all threats
    seriously
Warning indicators
   Bullying
   Conflicts, blaming
   Fascination with
    weapons
   Approval of incidents
   Desperation, suicidal
    thoughts
   Threats
   Substance abuse
   Extreme changes
Initial diagnostic steps

1.   How does the individual fit into the
     organization’s structure? Is his or
     her behavior tolerated because of
     perceived “irreplaceability”?
2.   What’s been done in the past? Has
     there been follow-through or
     enforcement of warnings?
3.   Solicit input from the supervisor.
Intervention steps

   Document the aggressive behavior.
   Decide if outside assistance might be
    beneficial.
   Establish a meeting schedule between
    the individual and his or her boss.
   Make sure higher-ups understand that
    a hostile work environment should not
    be tolerated.
What to do

 Get to a safe place, keep still
 Exit the building and take cover

 Make mental notes for police

 Notify Security and/or 9-911

 Notify management
If you can’t get to a safe
place:
 Stay calm
 Scream, yell for someone to call
  911
 Use judgment

 Notify management or Security
  when you can
 Seek medical attention if needed.
Dealing with someone
one on one (see handout)
   Keep 3 – 6 feet between you and the
    individual. Practice taking two steps
    backwards, then running if you have to.
   In general, move slowly and calmly.
   Don’t shout or show anger.
   State the desired behavior & suggest ways to
    accomplish this.
   Avoid physical contact, pointing.
   Ask him/her to repeat what they just said.
   Don’t block access to an exit.
When domestic violence
comes to work
   Let Security, HR, your supervisor know
    if you are being stalked or have a
    restraining order
   Provide a recent picture to Security or front
    desk staff
   Don’t go to the car or bus alone
   Don’t minimize the danger or feel that you
    do not deserve protection
   Believe your coworker, believe in Equal
    Opportunity harassment
   Let the EAP help you put together a
    Personal Safety Plan – 800-742-2858
Employees hold the key!
Suggest to everyone:
   Wear your badge
   Report badge-less visitors
   Be aware of your
    surroundings at all times
   Don’t let others follow you in
   Walk in groups or call for an
    escort
   Report unusual activity or
    calls to Security
   Don’t argue with the
    messenger
It all starts with respect.
   #1 factor in cardiac stress – what do
    you think it is?
   Do you listen to people carefully?
   Can you avoid getting entangled in other
    people’s business?
   Respect other people’s world view,
    politics, religious beliefs, & customs.
   Know when to back off.
   Don’t talk down to people.
   Let the other person save face.

								
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