14 Perth Place, Pinehurst, NC 28374
Motivated Finance Professional with over 15 years of progressive experience. Driven to add value and deliver results with a
management perspective, am able to work independently and with a team while managing a wide range of responsibilities. Strengths
include superior analytical & thinking skills, intellectual rigor and curiosity, problem-solving capability, and strong interpersonal and
communication skills with attention to detail.
EASTER SEALS UCP NC, Raleigh, NC 2007 – 2010
AR Reporting Manager/ Billing System Administrator
Managed all AR activities including medical billing system accruals, receipts and performed revenue recognition duties. Coordinated
with Medical Billing and Program staff. Analyzed monthly aging, trends, and write-off activity and reported results to management
including performance of LME’s and insurance companies. Audited/verified accuracy of all CPT codes. Trained all staff on report
generation and data analysis from the billing system. Served as medical billing system administrator. Primary contact for all users on
set-up, use, and issue resolution. Coordinated billing software operation and performed project management duties with software
vendor to maintain/improve billing and posting system. Reconciled all revenue from the Billing System to the GL System (Great
Plains) monthly, quarterly & annually. Documented procedures and developed new processes that enhanced the AR function.
Accomplishments: Reduced prior year receivables by 99%. Created automated month end reports for JE generation with an annual
cost savings of $9,000. Refined paper billing process resulting in a yearly cost savings of $4,500.
DUANE MORRIS, LLP, Philadelphia, PA 2006 - 2007
Coordinated the collection of legal fees and costs for 170 attorneys in various offices. Analyzed billing problems and manage
problem-solving through various departments. Contacted clients and practice group attorneys to resolve unpaid invoices.
Accomplishments: Team member of collection group that established a new corporate record of collections in December 2006.
THE CASTLETON GROUP, INC., Raleigh, NC 2002 - 2006
Financial Services Program Manager/Financial Analyst
Coordinated renewal, new issuance and amendments of workers' compensation coverages in various States. Supervised entry and
maintenance of online workers' compensation claim data. Analyzed/Monitored/Managed claim activity, costs and return to work
programs. Coordinated Safety Audits and client safety training with broker and carrier. Developed, implemented and chaired Client
Safety Committees. Prepared workers compensation audit information for carriers. Administered the payroll tax-filing program for
the corporate office and the Ohio Region. Filed local and state taxes for 52 municipalities and 22 states. Managed the Year-End
Wage Reconciliation and reporting process. Communicated with municipal tax officers, state tax officials and other tax agencies.
Recommended process improvements, analyzed wage data and provided data support for outside auditors.
Accomplishments: 100% carrier approval rate of prospective clients, initiated accident investigation procedure that resulted in a 25%
accident frequency decrease, created a client control log that eliminated 100% of BWC cancellations, initiated client safety committee
program. Negotiated $400,000 in tax savings, initiated a tax filing system.
PROFESSIONAL CONTRACTING, Raleigh/Durham, NC 1999 - 2001
Financial Analyst/Interim Financial Manager
Filed municipal, school district, state income and state unemployment taxes. Managed receivables for the Region and performed
analysis of the billing function. Administered the QuickBooks System and reconciled bank statements. Analyzed receivables and
point of sale system.
Accomplishments: Reduction of receivables from $1 million to $600,000 in 4 months, initiation of a cash management program
through Quicken, and identification of improper credit card and cash payment application.
Frank Quaile – Page 2
THE REAL ESTATE COMPANY OF THE SANDHILLS, Southern Pines, NC 1994 - 1999
Listed/sold commercial and residential real estate. Negotiated selling prices. Provided consultation on property evaluation, marketing
strategy and buyer agency tactics. Assisted closing attorneys in dispute resolution.
CANANWILL, INC., Philadelphia, PA 1992 - 1994
Credit / Collection Manager
Managed monthly collection of receivables from 3,000 commercial accounts and 1,500 agents. Supervised 22 employees in the
collection of unearned premium collateral.
Accomplishments: Reduced receivables from $13.5 million to $2.1 million and reduced staff by 33%. Personally collected $4.5
million in accounts over 700 days old. Recommended an automated account statement, generating a 97% productivity increase.
NEW HAMPSHIRE INSURANCE CO., Wayne, PA 1988 - 1991
Regional Accounting Manager
Supervised the monthly collection of $100 million in accounts receivable from agents in a six state area.
Managed one supervisor and seven premium collection representatives in the collection of receivables from 300 agents in the Eastern
Accomplishments: Reduced receivables from $10 million to $2 million. Developed training guides used as a nationwide training tool.
PMA INSURANCE CO., Philadelphia, PA 1982 - 1988
Accounting Manager, College Recruitment Coordinator, Information Center Training Coordinator
Managed the annual collection of $600 million in receivables from 300 agents in seven states. Supervised staff of 22 , including 3
supervisors, in agency collections and two in collection of direct insured receivables. Designed and administered the college
recruitment program. Supervised eight recruiters in the on-campus interviewing and selection of candidates from the recruitment
program. Trained home and field office personnel in the operation of various automated system applications. Served as end-user
liaison for the information center.
Accomplishments: Reduced overdue receivables from $14 million to $2 million. Automated systems training allowed a 5% staff
reduction and a 25% productivity increase. Initiated and developed a video-based self-study program with a 234% ROI.
Adjunct Professor, Philadelphia University, 1980 – 1993, Management Principles, Organization Dynamics.
Master of Business Administration, May 1980
Bachelor of Science, Business Administration, May 1974
Philadelphia University, Philadelphia, PA
U.S. Army Reserve, 1966-1971, Edgemont, PA. Supervised 42, Non-Commissioned Officer Academy Graduate.
KNOWLEDGE, SKILLS & ABILITIES
Strong written & oral communication skills;
Ability to see the big picture while thinking out of the box;
Training, teaming, collaborating, coaching and project management skills;
Able to challenge assumptions & give corrective feedback with tact and respect while sharing knowledge;
Ethical; Operate with high regard to integrity and trust;
Excellent organization, multi-tasking, and prioritization skills;
Experience in Medical Billing (Medicare, Medicaid, & Private Insurance);
Proficiency and experience in use of personal computers, Microsoft Office Suite products, Great Plains GL System,
as well as accounting, billing & database software.