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How to Use Citrix
Windows and Macintosh Instructions

Table of Contents
Introduction............................................................................................................... p. 1
      What is Citrix?................................................................................................... p. 1
      Available Programs............................................................................................. p. 1
      Accessing the Programs.......................................................................................p. 2

Using the Citrix Programs.......................................................................................... p. 2
      Registering to Use Citrix......................................................................................p. 2
      Logging into Citrix…………………………………………………………………………………………………………….. p. 2
      Installing the Citrix Client.................................................................................... p. 2
        Installing on a PC ............................................................................................ p. 2
        Installing on a Mac .......................................................................................... p. 3
      Launching Citrix Programs................................................................................... p. 4
      Opening and Saving Files in Citrix Programs........................................................... p. 6
      Printing from Citrix Programs............................................................................... p. 11
        Printing on a PC .............................................................................................. p. 12
        Printing on a Mac ............................................................................................ p. 14
      Ending a Citrix Session........................................................................................ p. 14

Common Problems and their Solutions....................................................................... p. 14


Introduction

What is Citrix?
The computers in public labs deliver some specialized software via Citrix – a client/server
configuration that makes software more broadly available to students and faculty. In this model,
there is a server which runs the Citrix system, and on which Windows desktop software, like SPSS
or Maple, has been installed. There is also a client, a small piece of software that you, the end
user, install on your personal computer. Finally, there is a web page
(http://citrixweb.hamilton.edu) that allows you to tell the Citrix server which software you want to
run. After that, the program you choose runs on the Citrix server, but looks like it is running on
your personal computer. You get access to all the same resources you can normally access from
your computer.

Note that it doesn’t matter whether your personal computer is a Macintosh or Windows computer.
Citrix has a client written for either of these computer platforms, and will make the necessary
translation so that you can run the software from your computer - that is “from”, not “on”. The
actual software, such as Exceed or Stata, never runs on your personal computer, only on the Citrix
server.

One of the important advantages of the Citrix server for teaching and learning is the ability of the
students to access the software from their dormitory rooms, or even away from campus - any
location where they can use the web to reach http://citrixweb.hamilton.edu/. It is also possible for
faculty to use this URL to reach the software from home as well as the office. However, be aware
that you must remain connected to the internet for your entire Citrix work session.




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Available Programs

As of August 2011, the following programs are available through Citrix:

   •   Exceed 14
   •   iThink 9
   •   Maple 15
   •   SPSS Statistics 19
   •   Stata 11
   •   StatView 5

If you would like to request a new program be added to the Citrix server, please contact the
Instructional Technology Support Services team at 859-4877.


Using the Citrix Programs

Browsing to the Citrix Server
Begin by opening your web browser and navigating to http://citrixweb.hamilton.edu/.

Registration
If this is the first time you are trying to login to Citrix, you MUST REGISTER. The link for
registration is on the bottom of the login page. Students will also need to re-register every
academic year. Once you register, it will take several minutes (approximately 10) for all of the
systems to be updated with your access information.

Logging into Citrix
Once you are registered, log in to the Citrix Web Portal. The username you should use is the same
as your My Hamilton username. The password is the same password you use to access the SSS or
ESS servers. If you are a student, you will need to change the Domain dropdown to
students.hamilton.edu.




If a matrix full of applications appears, please skip to the Launching Citrix Programs section on
page 3. Else, proceed to Installing Citrix Client.

Installing Citrix Client
These instructions only pertain to your personal computer. If you are on a public lab, or
Hamilton-issued computer, the Citrix Client has been preinstalled. This process need be followed
only once for any single computer in any academic year. If it has been some time since you
last installed the Citrix client on your computer, you may want to update the client for the best
performance. The steps for installation are:
   •   On a Windows system:
          o Log into the Citrixweb page.


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                    §   A page will appear that prompts you to download the client. Place a check in
                         the check box and click Download. The file will request to be saved to your
                         computer. Please save it to your Desktop.
                    §   Double-click on the installer when it when it has downloaded.




                    §   Once the installation has completed, click the Continue button on the web
                         page.
                    §   Proceed to Launching Citrix Programs.
                    §   If this does not seem to be the case for you, follow the directions for updating
                         below.
   •   On a Macintosh system:
          o After logging in, you will be taken to a screen that will prompt you to download the
             plugin.




           o   Click Download to download the plugin.
           o   The Citrix Plug-in DMG file will download to your Desktop or Downloads folder.
               Find the file and double-click on it.




           o   A window will open containing the plug-in installation file—double-click it to launch
               the installer.




           o   Install the app by clicking Continue and Agree until you see a window that indicates
               the software has been installed successfully.
           o   Once the installation has completed, click the Continue button on the web page.
           o   Proceed to Launching Citrix Programs.
           o   If this does not seem to be the case for you, follow the directions for updating below.



   •   Updating your Citrix client, any system
          o Log into the Citrixweb page.
          o Near the top of the applications page, you will see a horizontal bar with some menu
              choices in it. The “Applications” menu will probably be dark blue, indicating that the
              “Applications” screen is what you are seeing.
          o Click on the “Preferences” menu and select “Connection Preferences”.
          o Under “Client settings”, click on “Run Client Detection”.



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                    § If you are immediately returned to the “Applications” screen, you should see
                       an information message under the menu bar and above the applications list
                       that says “The preferred client is already available on your computer.”
                   § You’re done, there is no update or installation necessary.
           o   If you don’t have the most current version of the client, you will be taken to a screen
               that allows you to download the client.
                   § Follow the directions on that page to download the client.
                   § If you receive a warning about the file having been downloaded from the
                       internet, click “Save file” or “Open”, according to the screen you see.
                   § Double click the saved file to run.
                   § If asked if you want to allow the program to make changes to your computer,
                       click “Yes”.
           o   You should now be able to return to the Citrixweb Application page, and select the
               software you wish to use.


Launching Citrix Programs




Upon successfully logging into Citrix, you will see a number of programs arranged in a matrix.
Please click ONCE on the program you wish to launch.

NOTE: It might take up to a minute for a Citrix program to launch, during which a number of
windows may appear and disappear. Do not try to interact with these windows by clicking them or
closing them, as they are a part of the connection process.

When you begin using a Citrix-based program, your machine may download a file named
Launch.ica. This file is only needed for the current session, and can be safely deleted once you are
finished with the Citrix program. You will find it wherever you have directed your web browser to
save downloaded files (most commonly on your machine’s Desktop or in Documents). If the
Citrix-based program does not launch automatically, double-click on the Launch.ica file to start the
application.




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A window entitled Client File Security may open and request access to local files on your
computer. Please select Full Access and Never Ask Me Again and click OK.




Please use the program and refer to other sections of this document for assistance with a variety of
functions in the Citrix programs.




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Opening or Saving Files In Citrix-served Applications
The Citrix-served applications will give you access to your SSS or ESS storage space and other
commonly-used areas for file saving. To open or save a file while using an application in Citrix, click
the Open File (or Save File) icon in the button bar or File, then Open (File, then Save) in the
menu bar of the application. Click the drop-down arrow at the right end of the Look in field.

You will receive a list of locations available to you.

NOTE: The various icons you may be familiar with do not necessarily map to the same places as
they do on your personal Windows machine. Both the My Documents and the Desktop buttons
and menu choices will take you to your SSS or ESS folder, depending on your user role
(student vs faculty or employee).

NOTE: Remember that you are running a client/server application, which means that the
application you are using is actually running on the remote Citrix server. All file locations are
specified from the point of view of the server: they are NOT on the computer you are using.

As you can see in the example images on the next few pages, the save screens differ dramatically
from previous version of the Citrix client: they are now optimized to hide unavailable save locations
and give you ready access both to your network storage folder and your local computer. Please
refer to this guide as needed to ensure your data is properly saved in the desired location.



                                                                                      TYPE 1



                                                                            When attempting to open
                                                                            or save a file, you will be
                                                                             automatically taken to
                                                                               your ESS/SSS user
                                                                                 folder. Find the
                                                                            appropriate file and folder
                                                                                 and click Open.




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                             TYPE 1

                    To access and save to file
                     repositories other than
                      your ESS/SSS share,
                     please click on the pull-
                          down menu.

                       Your ESS/SSS home
                     folder is available under
                      H:, (if applicable) your
                    department share as M:,
                    and the Campus share as
                                 P:.

                     Your local drives on the
                    computer from which you
                     are accessing Citrix are
                    available and labeled with
                       a letter followed by a
                      dollar sign (e.g. D$ on
                       Client). On Windows
                      machines, you will be
                     able to access your local
                    hard drive (typically C$).
                      On a Mac, you will be
                    able to access your home
                        folder (again, C$).

                      Other drives may be
                     available in addition to
                      the ones displayed.




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                                         TYPE 2


                                 Note the difference in
                                save options on the left
                                panel. The tfondak$ on
                            C
                                ‘Ess’ link (“A”) will take
                                you to your home folder
                        A         on network storage.

                                   Similarly, the C$ on
                                 ‘Client’ option (“B”) will
                                 take you to the C: drive
                                     on your Windows
                    B             machine or your User
                                 Home folder on the Mac
                                         as before.

                                These and other options
                                are also available via the
                                pull-down menu (“C”)on
                                           top.
                                         TYPE 2



                                 The My Computer link
                                here will take you to a list
                                of the available mounted
                                drives. As above, the H:
                                  drive will take you to
                                   your home folder on
                                     network storage
                                 (ESS/SSS), and C$ will
                                  take you to your hard
                                 drive on a PC and your
                                 user Home Folder on a
                                            Mac.




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                             TYPE 3

                    Some save dialogs may
                    not have icons available
                         on the left side.
                    Available save points are
                     accessed via the pull-
                      down menu at top.

                        NOTE: the “My
                     Documents” and “My
                      Computer” links will
                      connect you to your
                    home folder on network
                      storage (ESS/SSS).
                     Others will behave as
                       discussed above.


                             TYPE 4

                    Though seemingly similar
                        to the TYPE 2 save
                      dialog, this dialog box
                     only has two options on
                     the left: your ESS/SSS
                       share and your local
                               drive.

                        Please choose the
                    appropriate repository or
                    find other options in the
                     pull-down menu above.




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                        TYPE 4 (Exceed)




                     This is a screenshot of a
                      save dialog in Exceed.
                     You can select your save
                    location by clicking on the
                     Directory pulldown list.
                       Shown here is the p:/
                     directory, a direct link to
                          the ESS folder.




                        TYPE 4 (Exceed)




                      This is a screenshot of
                      another save dialog in
                     Exceed. Shown here is
                    the h:/ directory, a direct
                        link to your home
                    directory on either ESS or
                                SSS.




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Accessing files located on your local hard drive
If you have a file on your local machine’s Desktop or My Documents, you will need to navigate to
them.

       On a PC: Double-click on C$ on Client (your local hard drive), double-click Documents
       and Settings; open the folder with your user id; and then Desktop or My Documents as
       appropriate.

       On a Mac: Double-click on C$ on Client (it being your User Home Folder). Once there,
       double-click on either Desktop or Documents as appropriate.

Citrix may prompt for permission read and/or write access the local computer – you should click
Allow.

Accessing files located in your ESS or SSS folder
If you downloaded a file to your ESS or SSS space, that location is available in the “Look in:” input
box by default as “userid$”. For example, if your user ID is bscott, you will see “bscott$” in the
input box. It is also available in the dropdown menu under “My Computer” as “userid$ on ‘SSS’
(H:)” All mapped network drives are distinguished from others by the shared-drive icon, which
indicates that, although the storage area is actually located on another server, it is treated as
though it were another drive on your computer. Your home folder on ESS/SSS is universally
mapped as the H: drive.

Accessing files on the Software Server
If the file you need is on the Software server, you may place your cursor in the File Name field,
type \\Software\Academic, press <RETURN>, and you should see all the folders in the Academic
share. Select a file and folder by double-clicking.

Best Practices: If you are downloading a file from Blackboard, or using a file from the Software
Server, first drag and drop that file into your SSS or ESS space. Then open the folder from within
your Citrix-served program from that storage space. Every time you save the file, it will save into
that space, and you won’t ever lose it. If you save your work periodically during your session, you
can always recover to the “most recent saved” version, and you can do that recovery from any
computer on the Hamilton College network.




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Printing from Citrix Programs
A complete list of printers known to the local machine will appear in the drop-down Printer Name
menu. If you would like to print to a networked Hamilton printer not available in the menu, please
contact the ITS Help Desk at 859-4181.

Printing on a PC
                                                                                 PRINT A

                                                                        To print in this dialog box,
                                                                        simply choose the printer
                                                                        to which you wish to print
                                                                          from the pull-down list
                                                                              and select OK.




                                                                                 PRINT B

                                                                        To print in this dialog box,
                                                                        choose a printer from the
                                                                          options offered in the
                                                                         Select Printer field (you
                                                                         will probably have more
                                                                         printers than you see in
                                                                         this example,) and then
                                                                                click Print.




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                    To print in this dialog box,
                    choose a printer from the
                      options offered in the
                      Name pull-down menu
                       and then click Print.




                            PRINT D

                    To print in this dialog box,
                    choose a printer from the
                      options offered in the
                     Select Printer field (you
                     will probably have more
                     printers than you see in
                     this example,) and then
                            click Print.




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Printing on a Mac
       Printing is handled differently on OS X machines. The Citrix program will print from the
       default printer on the local computer. You can identify this by the phrase “from Mac-xxxxx”
       in the drop-down menu. The default printer can be set by clicking on the Apple Menu,
       then System Preferences, and then Print & Fax (on OS 10.5) or by opening the Print
       Utility program located in the Utilities folder (within the Applications folder) on OS
       10.4.




                                                                  (OS 10.5 example)

       Printing from Citrix in the labs and classrooms is fully supported by ITS. You may print from
       Citrix from other locations, but due to the variability of printers and drivers for privately
       owned machines, ITS is unable to provide technical support.

Ending a Citrix Session
When you have finished working with the Citrix-based program, simply exit out of the program
using the File menu and then select Exit. The Citrix client will automatically shut down.


Common Problems and their Solutions

Unable to Log In
If you are unable to log into the Citrix web portal, make sure your username and password are
correct. If you are a student, make sure the Domain drop down menu says
students.hamilton.edu. The default domain (Hamilton.edu) is correct for faculty and other
employees of the college.

Keyboard Shortcuts
Citrix applications are presented in a Windows environment. Therefore, keyboard shortcuts must
be those used in the Windows file management system. Macintosh users should note that the
shortcut for copying is <CTRL+C> and the shortcut for pasting is <CTRL+V>. You may also use
the Edit menu to select these functions.

Folder Access
If you are experiencing difficulties navigating through folders, make sure the folder you are trying
to open does not contain the forward slash ‘/’ symbol. If it does, rename it and try accessing it
again.

    For questions or comments regarding this document, please email docxteam@hamilton.edu
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