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					Division of Student Affairs Planning and Assessment Report 2005-2006
Part I-PO: Summary Report on Program Outcomes University Commons And Student Activities1Program
Outcomes and Assessment
Strategic Goal2   Program                         Measure or                      Assessment Results3                Use of Assessment
                  Outcome                    Performance Indicator                                                   Results to Improve
                                                                                                                          Program4
1. Plan,              Planned 64            1. The number of               1. The event staff produced 62           Attendance at
implement and         events with an        programs planned and           programs. Two programs were              certain events was
promote an            average               produced.                      cancelled due to unavailability of       low, prompting
ongoing campus        attendance of                                        venue and artists.                       committees to re-
life program          250 at each                                                                                   evaluate planning
including film,       event.                2. The number of               2. Total attendance came to              programs during
performing arts,                            participants attending         12,436. This number is very              certain holidays and
entertainment,                              programs exceeds               close to the programming staff’s         incorporating
recreation,                                 2004-2005 total of             estimate.                                innovative
special events,                             12,932.                                                                 advertising methods
student                                                                                                             for lesser known
organizational                              3. Sponsoring                  3. The committees concluded              artists.
support and                                 committees conducted           certain events were not highly
leadership                                  post-evaluations for           attended due to scheduling on            Successful newly
development                                 each event to determine        holidays and lesser known                created programs
                                            the success of the             artists.                                 will be repeated.
                                            program.
                                            4. Attendees were               4. A high percentage of                 The programming
                                            informally polled              attendees were enthusiastic              staff plans to create
                                            regarding their                about the program. They plan to          and conduct more
                                            satisfaction level of the      attend future Campus Activity            formal assessment
                                            program.                       Board events.                            activities, including
                                                                                                                    focus groups and
                                                                           (Complete data available                 audience surveys.
                                                                           7/30/2006 located in bound copy
                                                                           of 2005-2006 Annual Report and
                                                                           online at
                                                                           uwf.edu/ucommons/publications)


1
  Depending on the size and complexity of a department, separate summary reports might be necessary for major units or program areas within
the department.
2
  Identify departmental strategic goal associated with each outcome.
3
  Summary of data with reference to location of complete data
4
  Brief description of how the department used assessment information in decision making about programs, services, and activities
Strategic Goal2      Program               Measure or                Assessment Results3           Use of Assessment
                     Outcome          Performance Indicator                                        Results to Improve
                                                                                                       Program4
                  Plan an on-        1. An on-campus            1. The on-campus College Bowl     Innovative
                  campus College     College Bowl               Tournament took place in          advertising was
                  Bowl               tournament produced.       November 2006.                    successful and will
                  competition with                                                                be continued.
                  ten teams and      2. The number of           2. Twelve teams participated in
                  support one        college bowl teams that    the on-campus college bowl        Solicit faculty coach
                  varsity team at    participated exceeds       tournament.                       for UWF regional
                  regional           2004-2005 total of 10.                                       team.
                  competition.
                                     3. UWF represented at      3. One varsity team represented
                                     the regional tournament    UWF at the regional tournament,
                                     and placing higher than    ranking 7 out of 13 teams. One
                                     2004-2005 ranking of 5     team member was selected for
                                     out of 11..                the regional all-star team.
                  Plan a             1. The production of the   1. Homecoming week was the      Evaluations,
                  traditional        week-long homecoming       second week in October 2005.    completed by
                  week-long          celebration.                                               outgoing committee
                  homecoming                                                                    members, are being
                  celebration with   2. The number of           2. Thirteen events were         used by the new
                  a minimum of       events planned and         produced.                       homecoming
                  12 separate        produced exceeds                                           committee to
                  events with an     2004-2005 total of 9.                                      assess whether or
                  estimated                                     3. Total participation was      not students like
                  attendance of      3. The total number of     approximately 5,250.            certain aspects of
                  5,000.             participants exceeds                                       the week. Changes
                                     2004-2005 total of                                         have been made to
                                     4,060.                                                     address concerns.
                                                                                                New promotional
                                                                                                materials are being
                                                                                                designed to
                                                                                                increase awareness
                                                                                                of and attendance
                                                                                                at future
                                                                                                homecoming
                                                                                                events.
Strategic Goal2      Program              Measure or                  Assessment Results3            Use of Assessment
                     Outcome         Performance Indicator                                           Results to Improve
                                                                                                          Program4
                  Plan 8            1. The number of            1. Produced 8 Gamester events       One event
                  Gamester          programs planned and        with a total of 431 participants.   cancelled due to
                  Series            produced exceeds                                                construction in
                  recreational      2004-2005 total of 6                                            Wackadoos;
                  tournaments       games and 223                                                   substituted with
                  with an           participants.                                                   Game Night at a
                  estimated total                                                                   Freshman
                  of 250            2. Graduate assistant       2. Eight event critique forms       Orientation session.
                  participants.     completes post-game         were completed.                     Continue to include
                                    evaluation.                                                     an orientation event
                                                                                                    as a way to
                                    3. Poll selected            3. Participants were randomly       introduce incoming
                                    participants at events to   polled at events.                   freshmen to
                                    determine desired                                               Wackadoos and
                                    events, satisfaction with                                       promote the series.
                                    game format and level
                                    of enjoyment.                                                   Plan events based
                                                                                                    on students’ input.

                                                                                                    Utilize more
                                                                                                    formalized surveys
                                                                                                    to capture a
                                                                                                    broader audience
                                                                                                    and to gather more
                                                                                                    in-depth data
                                                                                                    regarding the
                                                                                                    programs.
Strategic Goal2      Program               Measure or                  Assessment Results3         Use of Assessment
                     Outcome          Performance Indicator                                        Results to Improve
                                                                                                        Program4
                  Plan four          1. The number of            1. The UCSA produced 4 of the    The new event,
                  Welcome Week       events planned and          9 Welcome Week events.           Cultural Explosion
                  events and Fall    produced comparable to                                       party, was well
                  Frenzy.            2004-2005.                                                   received and will be
                                                                                                  repeated.
                  Promote            2. The number of            2. Argi’s Carnie Party-600
                  Welcome Week       participants at each           Patio Party – 560             Due to demand,
                  and Fall Frenzy.   event counted and              Cultural Explosion – 500      tank tops will be
                                     baseline established.          Ice Cream Social – 400        repeated as a
                                                                                                  promotional item for
                                                                                                  Fall Frenzy.
                                     3. The number of            3. Thirty-eight RSO’s
                                     registered student          participated in Fall Frenzy.     Planning
                                     organizations (RSO’s)                                        committees will
                                     that participated in Fall                                    continue to create
                                     Frenzy counted and                                           new themes.
                                     baseline established.

                                     4. The creation of          4. New advertising themes and
                                     unique themes and           promotional items were created
                                     promotional items.          for Welcome Week and Fall
                                                                 Frenzy.
Strategic Goal2      Program                Measure or                 Assessment Results3            Use of Assessment
                     Outcome           Performance Indicator                                          Results to Improve
                                                                                                          Program4
2. Promote        Support             1. Number of                1. Five workshops were held         Four club councils
student           leadership          workshops conducted         and four mandatory meetings for     were conducted to
involvement       development         and total number of         student organizations (Club         accommodate
through           and recognition,    participants used to        Councils) were held. Twenty-        students’ schedules.
supporting the    provide support     establish baseline.         nine student leaders participated
                                                                                                      Additional topics for
development and   services, and                                   in fall and spring workshops.
                                                                                                      workshops will be
maintenance of    develop                                         Ninety-eight RSO officers           provided based on
student           additional                                      attended club council meetings.     participant surveys.
organizations     resources for all                               Approximately 12 additional
and               RSO’s.                                          officers attended individual        Successful
comprehensive                                                     meetings.                           workshops will be
student                                                                                               repeated based on
leadership                            2. The planning and         2. The 18th Annual Student          survey results.
programs                              production of the           Leadership Awards Banquet
                                      awards banquet.             was held on April 1, 2006.          Continue to improve
                                                                                                      marketing efforts and
                                      3. The number of RSO’s      3. RSO’s: 107, Total                provide incentives for
                                      and the number of           Membership: 2,464                   attending workshops.
                                      members in each
                                      organization exceed                                             Due to feedback from
                                      2004-2005 numbers of                                            banquet participants,
                                      106 organizations and                                           glasses will be printed
                                      2,706 members.                                                  and distributed again
                                                                                                      this year.
                                      4. The number of            4. RSO’s sponsored 2,601
                                      sponsored events held                                           Feedback from
                                                                  events.                             attendees at lecture
                                      by the RSO’s exceeds
                                      2004-2005 total of                                              events indicated that
                                                                                                      similar programs
                                      2,382.
                                                                                                      should be sponsored
                                      5. The number of            5. Presented two lectures, one      annually.
                                      Student Development         co-sponsored with the Dean of
                                                                  Students office, with a total       Diversity support
                                      lecture series events
                                                                  attendance of 331.                  program
                                      and total attendance.                                           modifications resulted
                                      6. Provide publicity        6. Funded 7 programs at a cost      in more efficient use
                                                                  of $808.77.                         of unit funds.
                                      grants to equal 2004-
                                      2005 total of 9 grants at
                                      a cost of $1,282.
Strategic Goal2          Program                Measure or                     Assessment Results3             Use of Assessment
                         Outcome           Performance Indicator                                               Results to Improve
                                                                                                                   Program4
3. Provide            1. Provide          1. Compute reservation         1. Total bookings for all             Continue successful
appropriate           facility bookings   bookings for student           constituents were 5,373 (student      facility advertising
student union         and services to     organizations, on-             organizations 2,601,                  and maintain level of
(University           5,000 on and        campus                         departments 2,503 and off-            service.
Commons)              off-campus          departments/customers          campus 269)                           Ensure adequate
facility operations   customers           and off-campus                                                       funding for
and services in                           customers.                                                           replacement of worn
order to provide                                                                                               or old equipment and
a place that          2. Attract       2. Calculate off-campus           2. Customer reports indicate in       furnishings and
supports student,     10,000 off-      visitors.                         excess of 11,580 off-campus           maintenance of
faculty, staff, and   campus visitors.                                   visitors.                             facility.
community             3. Customer         3. Satisfaction surveys  3. On campus-surveys all                    Revise customer
interaction and       satisfaction        e-mailed to on-campus   exceeded 4.0, with the lowest                satisfaction survey to
engagement            ratings will        customers and mailed to ranking of 4.2 for facility set-up           provide additional
                      exceed a 4.0        off-campus customers.   and the highest 5.0 for special              information on
                      rating on a                                 requests.                                    equipment needs
                      scale of 1 – 5, 5                                                                        and/or additional
                                                                                                               services desired.
                      being the                                          Off campus surveys exceeded
                      highest rating                                     the 4.0 minimum with rental fees      Conduct annual staff
                                                                         ranking the lowest and food           training emphasizing
                                                                         services the highest at 4.56.         exceptional customer
                                          4. Record concerns or                                                service standards;
                      4. Provide a        reports received from          4. Received four police reports       initiate monthly
                      well-maintained     facility users, police, fire   for unsecured building/theft and      discussions to include
                      and safe facility   marshal or staff.              four reports pertaining to facility   role-playing, risk
                      with less than 6                                   issues.                               management and
                      annual                                                                                   problem-solving.
                      complaints or                                                                            Evaluate the need to
                      reports.                                                                                 hire additional staff to
                                          5. Customer satisfaction                                             be available during
                      5. Provide          surveys.                       5. See #3 above.                      large-scale-functions
                      exceptional                                                                              and complex set-ups.
                      equipment and
                      services for                                                                             Reinstate quality
                                                                                                               assurance inspection
                      customer                                                                                 teams to monitor
                      needs.                                                                                   facility.
Strategic Goal2         Program               Measure or                Assessment Results3          Use of Assessment
                        Outcome          Performance Indicator                                        Results to Improve
                                                                                                          Program4
4. Manage            1. Improve         1. The number of           1. Completed overhaul of the      Due to University
essential            information and    website innovations and    UCSA website and initiated        new guidelines,
administrative       service delivery   additional web services.   internet ticket sales.            website is currently
functions in order   on the Web.                                                                     undergoing second
to support the                                                                                       overhaul.
comprehensive        2. Design and      2. The number of           2. New OPS tracking
student union        test, streamline   operation systems          spreadsheet. Designed             Use of spreadsheet
concept              and automate       developed.                 automated service recovery        for planning and
suggested by our     fiscal and         Decentralized box office   tracking procedure.               budgeting. Service
vision, mission      operation          sales for music and        Decentralization complete;        recovery procedure
and values           systems.           theatre events.            coordination of presales          currently being
                                                                   continuing.                       revised.
                     3. Collect,        3. A comprehensive list    3. SLO tracking/analysis system   Exit interview data
                     analyze and        of all assessment          in place. Tracking/analysis of    reviewed and
                     report             activities.                focus group activity and          introduced into
                     assessment                                    miscellaneous surveys             discussions of
                     data.                                         incomplete. Exit interviews       SLO’s for student
                                                                   performed for most student        workers.
                                                                   workers.                          Incomplete data
                                                                                                     from focus groups
                     4. Enhance         4. Ability to work in      4. Administrative and Service     and miscellaneous
                     training for       multiple UCSA staff        Desk employees cross-trained.     surveys. Effects of
                     administrative     assignments.                                                 those activities on
                     staff.                                                                          programs/services
                                                                                                     unknown.

                                                                                                     Data collection and
                                                                                                     analysis systems
                                                                                                     undergoing testing
                                                                                                     and improvement.

                                                                                                     Opportunities for
                                                                                                     additional cross-
                                                                                                     training currently
                                                                                                     being explored.
Division of Student Affairs Planning and Assessment 2005-2006
Part I-SLO: Summary Report on Student Affairs Student Learning Outcomes
University Commons & Student Activities5


Student Learning Outcomes and Assessment

     Strategic Plan                    SLO                     Measure or               Assessment Results6          Use of Assessment
                                                          Performance Indicator                                      Results to Improve
                                                                                                                          Program7
1. Plan, implement           Volunteer students in Work Habits Rubric                   No appreciable              Data will be
and promote an               programming, student                                       difference could be         examined to
ongoing campus life          employees and                                              found in supervisor’s       determine areas for
program including film,      graduate assistants                                        scores for                  additional training.
performing arts,             will demonstrate                                           performance, spring
entertainment,               successful work                                            2006 over fall 2005.
recreation, special          habits
events, student
organizational support
and leadership
development
                             Students will work          Teamwork Rubric                No appreciable              Data will be
                             effectively and                                            difference could be         examined to
                             cooperatively with                                         found in supervisor’s       determine areas for
                             others                                                     scores for                  additional training.
                                                                                        performance, spring
                                                                                        2006 over fall 2005.
                             Students will               Leadership and                 When combined with          Provide additional
                             demonstrate                 Teamwork Rubrics               teamwork rubric,            leadership training
                             leadership skills                                          leadership scores           activities and
                                                                                        seem to indicate a          encourage
                                                                                        small decrease, spring      participation.
                                                                                        2006 over fall 2005.


5
  Depending on the size and complexity of a department, separate summary reports might be necessary for major units or program areas within
the department.
6
  Summary of data with reference to location of complete data
7
  Brief description of how the department used assessment information in decision making about planning for future programs, services, and
activities
    Strategic Plan                 SLO                    Measure or          Assessment Results6        Use of Assessment
                                                     Performance Indicator                                Results to Improve
                                                                                                              Program7
                          Student employees         Communication Rubric      Data may indicate a       Monitor performance
                          and graduate                                        very slight increase in   to determine
                          assistants will be able                             the level of              beneficial activities
                          to communicate                                      communication skills.     and increase
                          effectively                                                                   emphasis in these
                                                                                                        areas.
                          Students will             Problem solving rubric    No appreciable            Data will be
                          demonstrate the                                     difference could be       examined to
                          ability to resolve                                  found in supervisor’s     determine areas for
                          simple and complex                                  scores for                additional training.
                          issues                                              performance, spring
                                                                              2006 over fall 2005.
2. Promote student        Students will             Leadership and            When combined with        Provide additional
involvement through       demonstrate               Teamwork Rubrics          teamwork rubric,          leadership training
supporting the            leadership skills.                                  leadership scores         activities and
development and                                                               seem to indicate a        encourage
maintenance of                                                                small decrease, spring    participation.
student organizations                                                         2006 over fall 2005.
and comprehensive
student leadership
programs
                          Students will             Portfolio/Creativity      No appreciable            Additional data may
                          articulate the            Rubric                    difference could be       be needed to
                          components and                                      found in supervisor’s     accurately measure
                          skills involved in                                  scores for                this performance
                          creativity                                          performance, spring       area.
                                                                              2006 over fall 2005.
3. Provide appropriate    Students will be able     Semester Evaluation,      No appreciable            Data will be
student union             to identify and explain   Exit interviews, Skills   difference could be       examined to
(University Commons)      specific skills and       and Knowledge Rubric      found in supervisor’s     determine areas for
facility operations and   knowledge gained                                    scores for                additional training.
services in order to      from their USCA work                                performance, spring
provide a place that      experience                                          2006 over fall 2005.
supports student,
faculty, staff, and
community interaction
and engagement
    Strategic Plan               SLO                    Measure or         Assessment Results6        Use of Assessment
                                                   Performance Indicator                              Results to Improve
                                                                                                           Program7
4. Manage essential     Volunteer students in Work Habits Rubric           No appreciable            Data will be
administrative          programming, student                               difference could be       examined to
functions in order to   employees and                                      found in supervisor’s     determine areas for
support the             graduate assistants                                scores for                additional training.
comprehensive           will demonstrate                                   performance, spring
student union concept   successful work                                    2006 over fall 2005.
suggested by our        habits
vision, mission and
values
                        Student employees          Communication Rubric    Data may indicate a       Monitor performance
                        and graduate                                       very slight increase in   to determine
                        assistants will be able                            the level of              beneficial activities
                        to communicate                                     communication skills.     and increase
                        effectively                                                                  emphasis in these
                                                                                                     areas.
                        Graduate Assistants        Portfolio and           Data indicates a          Monitor performance
                        will be able to identify   Professional            noticeable increase in    to determine
                        the important              Development Rubric      professional              beneficial activities
                        elements and                                       development scores,       and increase
                        expectations of the                                spring 2006 over fall     emphasis in these
                        profession                                         2005.                     areas.
                                                                           (Complete data on file
                                                                           in UCSA Office in
                                                                           UC245.)
Division of Student Affairs Planning and Assessment
Part II-A: Major Unit Accomplishments and Changes in Programs and Services 2005-2006
University Commons And Student Activities


         Strategic Goal8                                            Accomplishments/Changes9
1. Plan, implement and                 The Homecoming committee received co-sponsorships from the following businesses,
promote an ongoing campus              departments and organizations: Wendy’s, Coca Cola, UWF Bookstore, Athletics,
life program including film,           Recreation/Sports Services, Ambassadors, Baptist Campus Ministries, African
performing arts,                       American Student Association, IFC/Panhellenic Councils, and the Campus Activity
entertainment, recreation,             Board.
special events, student
organizational support and             Created and produced Rap Battle; a new CAB event that promoted diversity and
leadership development                 displayed student talent.

                                       Changed Spring Break Send-Off from an evening event to an afternoon event to
                                       increase attendance. Worked with Student Health and Wellness Education to
                                       emphasize safe spring break activities.
                                       Gamesters added one new event to support orientation, promote student involvement
                                       and encourage community building among new students at UWF.

                                       Cultural Explosion was created as a Welcome Week event to promote diversity.
2. Promote student                     Student organization leaders received a coveted memento of their participation at the
involvement through                    18th Annual Student Leadership Awards Banquet.
supporting the development
and maintenance of student
organizations and
comprehensive student
leadership programs




8
    Identify departmental strategic goal associated with each item.
9
    Briefly describe accomplishment or change. Add rows as needed.
3. Provide appropriate student   The University Commons Reservations and Conference Services office booked more
union (University Commons)       than 5,300 reservations, several of which were significant, complex events hosted by
facility operations and          the University. The UCSA staff involved in these events received many
services in order to provide a   commendations on their performance and exceptional customer service.
place that supports student,
faculty, staff, and community    The University Commons Production Services internal work orders increased nearly
interaction and engagement       30% over last year; while maintaining over a 4.0 customer satisfaction rating.

                                 Housekeeping Services received an additional FTE position which greatly improved the
                                 quality of service provided.

                                 Wackadoos, previously Argo’s Grill, assumed responsibility for game room facility and
                                 equipment.
4. Manage essential              Transferred box office ticket sales to Department of Fine and Performing Arts for music
administrative functions in      and theatre events.
order to support the
comprehensive student union      Established internet ticket sales.
concept suggested by our
vision, mission and values       Completed system update for Provenue Ticketing.
Division of Student Affairs Planning and Assessment
Part II-B: Significant Individual Accomplishments or Activities 2005-2006
University Commons and Student Activities

         Strategic Goal10                                                 Accomplishment11
1. Plan, implement and                  Bob Alston, President of the Campus Activity Board, was selected as the Regional
promote an ongoing campus               Student Representative for National Association for Campus Activities (NACA) South
life program including film,            region. As a student representative, Bob will represent the views of students in the
performing arts, entertainment,         region to the Regional Leadership Team and function as a liaison to student members
recreation, special events,             of the NACA Board of Directors. In addition, he will coordinate a student
student organizational support          communication network to include regional student leadership and general student
and leadership development              membership. Bob was also awarded the NACA South Region student scholarship for
                                        Fall 2007.

                                        Travis Tharp was selected for the Association of College Unions International (ACUI)
                                        regional College Bowl all-star team.

                                        Christina Gillar was presented with the Campus Activity Board Outstanding Executive
                                        Leadership Award at the 18th Annual Student Leadership Awards Banquet.

                                        Reynaldo Soares was presented with the President’s Award for Leadership and
                                        Diversity and selected to introduce Lech Walesa.

                                        Todd Caraway was presented with the Outstanding Graduate Student Award at the
                                        18th Annual Student Leadership Awards Banquet.

                                        Oliver McKinney won the following NACA Regional Graphics awards: 1st Place in
                                        Theme Publicity for his t-shirt, koozie, and poster designs for Fall Frenzy and 3rd Place
                                        Multicolor Poster for Exam Jam poster. At the request of the Continuing Education
                                        Department, he also served as an assistant instructor for cartooning and animation
                                        summer camps.

                                        Christine Haley taught one section of Student Life Skills (Freshman Year Experience).




10
  Identify departmental strategic goal associated with each item.
11
  Briefly describe accomplishment or activity. Examples might include publication or presentation at a regional or national conference, recognition
within the department or from outside the institution (professional or personal), or some other major milestone. University and division level
recognition should not be repeated here since it is already on file in the VPSA’s office. Add rows as needed.
2. Promote student                  Victor Teschel was selected to attend the Undergraduate Inter-Fraternity Institute. Vic
involvement through                 was also elected Student Government Association Vice President.
supporting the development
and maintenance of student          Katelyn Whitty was appointed to the University Academic Integrity Task Force.
organizations and
comprehensive student
leadership programs
3. Provide appropriate student      Vicki Westcott coordinated facilities and services for the Gulf States Disaster Recovery
union (University Commons)          Symposium 2006, which included representatives from Alabama, Florida, Louisiana,
facility operations and services    and Mississippi.
in order to provide a place that
supports student, faculty, staff,   Matt McKinney coordinated technical services for the Lech Walesa lecture, the HLS
and community interaction and       facility grand opening, and Festival on the Green.
engagement
                                    Joy Tompkins, Jackie Wiley and Katelyn Whitty, are currently serving as event
                                    coordinators for opening and closing ceremonies at the National Collegiate Athletic
                                    Association (NCAA) Division II National Championship Fall Festival being hosted by
                                    UWF.
4. Manage essential                 Pat Smith served as recognitions coordinator ACUI region 6. Currently serving as a
administrative functions in         senator on the UWF Staff Senate.
order to support the
comprehensive student union         Barbara Brooks served as United Way representative for Student Affairs.
concept suggested by our
vision, mission and values          Christine Haley and Ann McKinney along with staff from Career Services submitted a
                                    proposal that was selected for the QEP project.

                                    Christine Haley co-presented a session, entitled “Your First Year as a New
                                    Professional” at the National Association of Student Personnel Administrators Florida
                                    Drive-In conference.

                                    Cheryl Ezell and Vicki Westcott facilitated round table discussions at the Association of
                                    College and University Housing Officers International annual conference workshop.
Division of Student Affairs Planning and Assessment
Part III-A: Planning for 2006-2007
University Commons And Student Activities

Vision
The University Commons and Student Activities aspires to enrich campus life, by providing services, amenities and
opportunities for community development, multicultural experiences, personal growth and the acquisition of skills vital to
the development of engaged citizens and future leaders.

Mission
Through the active and meaningful involvement of professional staff and students, the University Commons and Student
Activities will provide exceptional management and administration of the University Commons, diverse programming, and
support of a dynamic student life.

Values

      Integrity - Communicating who we are all the time
      Ownership - Stewardship of resources
      Mutual Respect - All jobs are worthwhile and everyone is valued
      Selflessness - Servant leadership
      Professional Growth - Meaningful student development/experiences
      Exceptional customer service – Going above and beyond what is expected
      Innovation - Using creativity to drive change
      Initiative – Taking action without prompting

Strategic Goals
   1. Plan, implement, and promote an ongoing campus life program including film, performing arts, entertainment,
      recreation, special events, student organizational support and leadership development.

   2. Promote student involvement through supporting the development and maintenance of student organizations and
      comprehensive student leadership programs.

   3. Provide appropriate University Commons facility operations and services in order to create and maintain a place
      that supports student, faculty, staff, and community interaction and engagement.

   4. Manage essential administrative functions in order to support our vision, mission, and values.
Program Outcomes and Assessment
Strategic Goal12                        Outcome                               Measure or Performance            Report Cycle
                                                                              Indicator
1. Plan, implement, and                 Increase attendance at Campus         Number of events produced.        Annually
promote an ongoing campus               Activity Board events to a total of
life program including film,            5,000.                                Total number of attendees.
performing arts,
entertainment, recreation,              Add one new program based on          Attendee surveys about new
special events, student                 student feedback/programming          programs.
organizational support and              surveys.
leadership development.
                                        Increase Gamesters series by
                                        three events to accommodate
                                        orientation.

                                        Create new themes for Welcome
                                        Week and Fall Frenzy.
 2. Promote student                     Increase total attendance to 50 at    Total number of attendees.        Annually
involvement through                     student organization workshops.
supporting the development
and maintenance of student              Create four new student               Survey responses to new
organizations and                       organization workshops.               workshops.
comprehensive student
leadership programs
3. Provide appropriate                  Create new customer service           Documentation of survey results. Annually
University Commons facility             surveys for rental customers to
operations and services in              achieve a better understanding of
order to create and maintain            customer needs.
a place that supports student,
faculty, staff, and community           Create a better method of             Pre and Post -Test score results. Fall and Spring
interaction and engagement.             disseminating risk management                                           semester
                                        information to the staff.

                                        Use quality assurance inspection      Documentation of quality          Annually
                                        results to improve facility           assurance inspection reports.
                                        maintenance.


12
     Identify departmental strategic goal associated with each outcome.
4. Manage essential                      Upgrade departmental computer            Computer inventory.               Review each
administrative functions in              equipment to meet student affairs                                          semester
order to support our vision,             minimum standards.
mission, and values.
                                         Evaluate effectiveness of Student        Documentation of staff            Annually
                                         Learning Outcome (SLO)                   assessment
                                         assessment.
                                                                                                                    Annually
                                         Explore opportunities to more fully      Identify all available features and
                                         utilize Event Management System          select most appropriate
                                         (EMS) and ticket sales software.         features/options for our needs.
                                                                                  Train staff. Include additional     Review each
                                         Survey Service Desk customers to         data in departmental reports.       semester
                                         determine level of satisfaction with     Establish benchmark for
                                         scope of services and “customer          satisfaction and set goals.
                                         friendliness.”                           Adopt new services if feasible.


Student Development Outcomes and Assessment13

Strategic Goal                           Outcome                                Measure or Performance Indicator    Report Cycle




13
     This section will not be used for 2005-2006
Student Learning Outcomes and Assessment
Strategic Goal                   Outcome                             Measure or Performance Indicator   Report Cycle
1. Plan, implement and           Volunteer students in               Work Habit Rubric                  Fall and Spring
promote an ongoing campus        programming, student                                                   semesters
life program including film,     employees and graduate
performing arts,                 assistants will demonstrate
entertainment, recreation,       successful work habits
special events, student
organizational support and
leadership development
                                 Students will work effectively      Teamwork Rubric                    Fall and Spring
                                 and cooperatively with others                                          semesters
                                 Students will demonstrate           Leadership and Teamwork Rubric     Fall and Spring
                                 leadership skills                                                      semesters
                                 Student employees and               Communication Rubric               Fall and Spring
                                 graduate assistants will be able                                       semesters
                                 to communicate effectively
                                 Students will demonstrate the       Problem solving rubric             Fall and Spring
                                 ability to resolve simple and                                          semesters
                                 complex issues
2. Promote student               Students will demonstrate           Leadership and Teamwork            Fall and Spring
involvement through              leadership skills.                  Rubrics                            semesters
supporting the development
and maintenance of student
organizations and
comprehensive student
leadership programs
                                 Students will articulate the        Portfolio/Creativity Rubric        Fall and Spring
                                 components and skills involved                                         semesters
                                 in creativity
3. Provide appropriate student   Students will be able to identify   Semester Evaluation, Exit          Fall and Spring
union (University Commons)       and explain specific skills and     interviews, Skills and Knowledge   semesters
facility operations and          knowledge gained from their         Rubric
services in order to provide a   USCA work experience
place that supports student,
faculty, staff, and community
interaction and engagement
4. Manage essential           Volunteer students in              Work Habits Rubric           Fall and Spring
administrative functions in   programming, student                                            semesters
order to support the          employees and graduate
comprehensive student union   assistants will demonstrate
concept suggested by our      successful work habits
vision, mission and values
                              Student employees and              Communication Rubric         Fall and Spring
                              graduate assistants will be able                                semesters
                              to communicate effectively
                              Graduate Assistants will be        Portfolio and Professional   Fall and Spring
                              able to identify the important     Development Rubric           semesters
                              elements and expectations of
                              the profession
SLO Map

                       Volunteer           Student Employees         Graduate Assistants
                      Students –
                     Programming
Knowledge
               K1           5                        5                         5
               K2
               K3                                                              7
Skills
               S1          2,4                      2,4                       2,4
               S2          4,8                      4,8                       4,8
               S3                                    3                         3
               S4           1                        1                         1
               S5           1                        1                         1
               S6           1                        1                         1
Values
               V1
               V2
               V3
               V4           6                        6                         6
               V5
1.       Volunteer students in programming, student employees and graduate assistants will demonstrate successful work habits
         (Work Habits Rubrics)

2.       Students will work effectively and cooperatively with others. (Teamwork Rubric)

3.       Student employees and graduate assistants will be able to communicate effectively (i.e. using written and spoken language,
         non verbal language and technology. (Communication Rubric)

4.       Students will demonstrate leadership skills. (Leadership and Teamwork Rubrics)

5.       Students will be able to identify and explain specific skills and knowledge gained from their UCSA work experience. (Exit
         interviews/Skills and Knowledge Rubrics)

6.       Students will articulate the components and skills involved in creativity. (Portfolio/Creativity Rubric)

7.       Graduate Assistants will be able to identify the important elements and expectations of the profession (Portfolio and
         Professional Development Rubric)

8.       Students will demonstrate the ability to resolve simple and complex issues. (Problem Solving Rubric)
Division of Student Affairs Planning and Assessment
Part III-B: Planning for 2006-2010
University Commons And Student Activities


       Strategic Goal14                    Anticipated Action15               Measure or Performance          Implementation Year
                                                                                     Indicator16
Plan, implement, and                 Continue to examine best               Comprehensive                  Begin 2006-07; complete
promote an ongoing                   practices and utilize                  programming assessment         2007-08.
campus life program                  benchmarking to promote                program established.
including film, performing           renewal and creativity in
arts, entertainment,                 programming.                           Educational Benchmarking       Bi-annually (2007/2009,
recreation, special events,                                                 Institute (EBI)/ACUI College   etc).
student organizational                                                      Union/Student Center Study
support and leadership                                                      performed and results
development.                                                                analyzed.
Promote student                      Identify or Develop criteria           Student Organization           Develop 2006-07 -Test
involvement through                  for “healthy student                   measurement tool               2007-08
supporting the                       organizations.” Survey                 identified/developed and
development and                      current organizations and              tested.
maintenance of student               use data collected to refine
organizations and                    leadership                      Student organization                  Annually
comprehensive student                enrichment/training activities. leadership training activities
leadership programs                                                  refined and new
                                                                     topics/formats introduced.
Provide appropriate                  Utilize assessment and          EBI/ ACUI Study conducted             Bi-annually
University Commons                   benchmarking to provide a       and results reviewed
facility operations and              framework for innovation and
services in order to create          foster best practices
and maintain a place that
supports student, faculty,           Develop furnishings                    Schedule established           2007-08
staff, and community                 replacement schedule                                                  Review schedule every 5-7
interaction and                                                                                            years.
engagement.



14
   Identify departmental strategic goal associated with each outcome.
15
   Describe potential new (or modifications to) programs, services, or facilities.
16
   If applicable
                               Continue to examine best         Customer surveys conducted      Annually
                               practices in customer            by Reservations &
                               service, union management,       Conference Services
                               facilities reservations, and
                               the provision of conference
                               services. Initiate changes as
                               indicated.

                               Create evening Production        Reservation bookings            2007-08
                               Services Manager position        indicate substantial increase
                                                                in evening events

                               Plan and implement a             Increased reservations and      Plan 2007-08
                               building expansion program       loss of bookings due to
                               for University Commons to        limited venues and venue        Begin Implementation
                               create a University center       size                            2010
                               that would include 2,000 seat
                               auditorium; ballroom facility,
                               additional meeting rooms,
                               student organization offices,
                               student government and
                               faculty senate chambers,
                               training rooms for student
                               organizations and human
                               resources and guest
                               housing.
Manage essential               Utilize assessment and           EBI/ ACUI Study conducted       Bi-annually
administrative functions in    benchmarking to provide a        and results reviewed.
order to support our vision,   framework for innovation and
mission, and values            foster best practices.           Staffing levels and salaries    Review annually. Change
                                                                comparable with peer            as appropriate.
                                                                institutions nationwide per
                                                                ACUI survey.

				
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