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Peer De-escalation script

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Peer De-escalation script Powered By Docstoc
					INSTRUCTIONS: Read the script EXACTLY as written, checking off each line as you say it. Be sure to
follow the instruction in [brackets] that follows each line.                                                
"I'm going to ask you several questions and take notes while you answer them. My goal is to help you
avoid getting an office referral. [Pause. Then look the person straight in the eye and say:] You have
been given a referral warning. Tell me about the problem you are having."                                   

[Take notes on what the person says.]

"Now I want you to name all people AFFECTED this problem—directly or indirectly. Let's start by
listing you because you are affected by it."                                                                

[Write the person's name at the top of the list.]

"Ok. Who else is affected by this problem?"                                                                 

[Write the name given. Continue asking this question until the person's list is complete.]

"Can you think of anyone else—someone you may have left out?"                                               

[Pause for a moment and add the information for anyone else mentioned.]

"Now I want you tell me who and what is CAUSING the problem—and include yourself in the
equation. [Pause.] Who is one of the first people who caused the problem?"                                  

[Write the name given. Then ask:]

"Ok. What did this person do?"                                                                              

[Write the action(s) given.]

"Ok. Who else is causing this problem?" [Write the name given. Then ask:] "Ok. And what did this
person do?"                                                                                                 

[Write the action(s) given. Continue asking these 2 questions until the person's list is complete.]

"Can you think of anyone else you may have left out?"                                                       

[Pause for a moment and add the information for anyone else mentioned.]

"Now I want you to think of all the factors that could be contributing to this problem—things such as,
'I woke up in a bad mood;' or 'I broke up with so-and-so last week;' or 'So-and-so doesn't like me;' etc.
What is the first thing that comes to mind that explains why this problem even started?                     

[Write what the person says.]

"Ok. What else helps explain why this problem even started?"                                                

[Write what the person says. Continue asking this question until the person's list is complete.]

"Ok. Can you think of anything else that may explain why this problem started?"                             

[Pause for a moment and add the information for anyone and anything else mentioned.]

"Now I want you tell me what plan you will use to solve your problem. Let's start by breaking this
down into steps. What is the first thing you can do?"                                                       

[Write what the person says.]
Continue reading the script and taking notes as directed.                                                 

"Ok. If you did that, what would you have to do next?"                                                    

[Write what the person says.]

Ok. And what next?                                                                                        

[Write what the person says. Continue asking this question until the person has finished.]

"Can you think of anything else you can do to solve your problem?"                                        

[Pause for a moment and add the information for anything else mentioned.]

"Now I want you to tell me who you need to apologize to—WITHOUT thinking about who's to blame.
In other words, just look at your words and actions by themselves and think about who deserves an
apology for anything you said or did—NOT who started it, or who's right and who's wrong. Who is
the first person to whom you need to apologize?"                                                          

[Write the name of the person given.]

"Ok. And for what?"                                                                                       

[Write what the person says.]

Ok. Who else do you need to apologize to?                                                                 

[Write the name of the person given.]

"Ok. And for what?"                                                                                       

[Write what the person says. Continue asking and recording answers until the person has finished.]

"Can you think of anyone else you may have left out?"                                                     

[Pause for a moment and add the information for anyone else mentioned.]

"Now I'm going to give you several sheets of paper."                                                      

[Give the person as many sheets of paper as are named on the apology list.]

"I want you to take a few minutes and write a note of apology to each person you named. I'll deliver
them for you if you'd like."                                                                              

[Give the person time to write notes of apology.]

"Thank you for talking with me and giving me a chance to write down your thoughts. Why don't you
look over what I wrote and let me know if there are any revisions I need to make.                         

[Give the person time to review your notes and suggest revisions. Make changes as needed.]

Thank you. Do you feel ready to return to class?"                                                         

[If the student indicates YES, you both may return to class. If the student indicates NO, then tell the
person you will now go get the teacher. In either case, be sure to give the teacher your notes.]

                              ©2007 by L. Addison Diehl. All rights reserved.

				
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posted:6/13/2012
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