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Job satiafaction _ VRL PROJECT REPORT

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					  Vijayanand Road line Ltd                       Job satiafaction




                             CONTENTS

   Chapter 1

1. Executive summary

   2.    Industry profile

3. Company profile

4. Organisation chart

5. Department study

Chapter 2

1. Introduction of job satisfaction

2. Methodology

3. Statement of the problem

4. Purpose of the study

5. Scope of the study

6. Objectives of the study

7. Measuring tools

 Chapter 3

1. Result and discussion with graphs and chart

2. Findings

3. Recommendation

4. Conclusion




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                BABASAB PATIL
 Vijayanand Road line Ltd     Job satiafaction




Chapter 4



1. Appendix

2. Questionnaire

3. Bibliography




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Vijayanand Road line Ltd   Job satiafaction




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  Vijayanand Road line Ltd                                                Job satiafaction




                    Executive summary.

Today the Indian customers standard and the level of expectation have gone up

dramatically. They have become world-class customers and thus expect world-class

services. Hence it is customer service, which is going to give the competitive edge to any

industry in the future. The vijayanand road line is also one of the service organisation. It

is also publishing daily newspaper. It is also providing courier service to its customer.



The relationship between man and work has always attracted the attention of

philosophy’s, scientists and novelists. A major part of mans life is sent in work, work is a

social reality and social expectation to which men seem to conform. It not only provides

status to the individual but also binds him to the society.



Work serves many other functions for an individual sense of well being of doing

something worth while, of having some considerations, may be so compulsive that men

may continue to work even if they are not pressed by economic needs. If men worked for

money alone, there would be no way of explaining the fact that some men who have

plenty of money still continue to work. As a matter of fact by working on a job most men

gratify many of their needs, work in this regard is a potent source of need gratifications

of all types such as physical, security, society, social and ego needs. So the job

satisfaction is primarily based on the satisfaction of needs. The stronger the needs, the

more closely will job satisfaction depend on its gratification.




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               BABASAB PATIL
  Vijayanand Road line Ltd                                               Job satiafaction


In this project I tried to find out the level of job satisfaction of employees of vijayanand

road line ltd. the effort has been made in this project, which will affect on the job

satisfaction of employee, consideration of employee about their job satisfaction.



The survey was conducted by taking sample of 100 respondents. the area of survey was

conducted in VRL . The respondents were including from hamals to middle level

employee who are working at VRL.



Most of employee at VRL are satisfied in their job but one thing I came to know from

survey that there is no interpersonal relationship b/w employee at VRLand also they

are not satisfied for level of salary what they getting. Most of employee has suggested

that giving orientation programme for new recruited employees because most of them are

don’t know the function of all departments. So the recommendation I have given that to

give training program on interpersonal relationship orientation programs to the newly

recruited employee.




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  Vijayanand Road line Ltd                        Job satiafaction




     Organization profile


Name of the company: Vijayanand Road line Ltd



Address: Vijayanand Road line Ltd Company, 16th

           Km from Hubli Bangalore Road, Chebbi

           Village Varur.



Year of established: January 1976



Chairman: Mr.V. B.Sankeshwar



Area coverage: 300 acre



Cost of building: 30 crore



Industry: Manufacturing service




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  Vijayanand Road line Ltd                                              Job satiafaction




                               INDUSTRY PROFILE

INRODUCTION:

                   With the changing economic scenario, factors such as globalization of

markets, international economic integration, and removal of barriers to business trend

and increased competition have enhance the need of transportation. It is one of most

important infrastructure requirement, which is essentials fir the expansion of opportunity

plays an important role in making or breaking the computation.

                  Transportation is essential all industry, it is largely influenced by

information technology and communication with the focus being a knowledge of

customer need and value added service. Surface transport is provided by the road and the

Indian railways (primarily for carrying low value bulk commodity, mostly for the

government sectors). Cargo road transport is entirely in the hands of the private sectors.

on and average 1.2 million trucks (9tonns capacity) across the country covering more

than 80000 Kms of roads. In India road transportation is facilitates door-to-door delivery,

overcoming unnecessary delays, which normally take place in the other modes of

transportation.

              Today’s the Indian customer standard of living and the level of

expectation has gone up dramatically. They become world-class customer and these

expect world-class service. Hence it is customer service, which is going to give the

competitive edge to any industry in the future




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  Vijayanand Road line Ltd                                              Job satiafaction




                      COMPANY PROFILE


BRIEF HISTORY OF THE COMPANY

           The managing director Mr. V.B.SANKASHWAR started as on individual

transporter in January 1976 without any background and experience. Initially for the first

two years he suffered heavy losses. Then by end of 1978 due to personnel management

and effective service he purchased one old lorry and he observed activities of other well-

known transportaters.if the industry started first parcel service from Bangalore to Hubli,

Gadag and Belgaum with only two lorries, gradually the business is increased.

            Similarly smut lariat v Sankeshwar purchased one old lorry in 1979 and

running individually and sometimes hiring out to vijayanand road lines which was

proprietary concern then.

         Later, the proprietorship firm was converted into the company the company

come into existence effective from 31 march 1983, due to efficient management and

cooperation from the staff the turn over and business from years is the total turnover of

the company since from years is as bellow.



   Years       2000-01      2001-02     2002-03      2003-04      2004-05

  Turnover     12316.80     14999.48    17803.06     19124.05     22079.0

 Net profit     253.05       259.72      235.16       323.91       388.69



From the above figures we can say that there is steady increase in the growth of the turn

over of the company. Within 25 years company has increased its turnover for 50 a great




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         Vijayanand Road line Ltd                                           Job satiafaction


       achievement of an entreprereneur from Hubli a major commercial center of the state of

       Karnataka

       Now the company is big biggest industrial house today in north Karnataka has created

       employment opportunities to more than 20000 families, has been after day by day with

       varied actives with dedicated since and hard working staff at all levels keeping the

       principle of the organization always in mind.



       INTRODUCTION

   The company is engaged in goods transportation since 1976. It was incorporated under the

    company’s act 1983. The company has become a public limited company with effect from 1-

    7-1994. The company is running under the banner VRL. The company is having a wide

    network of branches spread all over Karnataka, andhrapradesh, tamilnadu, Kerala, rajastan,

    goa, hariyana, madyapradesh, maharasra and new dheli, panjab. In all there are 800

    braches.2000 lorries, 200 luxury and Volvo buses.

   The company is recommended by Indian banks association mumbai.

   The companies name in view of its remarkable achievement and progress in short span of

    time is entered in to the LIMCA BOOK of records.




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 Vijayanand Road line Ltd                    Job satiafaction


SYMBOL SERVICE OF VIJAYANAND ROAD LINE LTD




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                Vijayanand Road line Ltd                                             Job satiafaction


                       ORGANISATION CHART


                                     Chairman & Managing Director



                                      Managing Director




 Chief executive officer                   Chief tech                   Chief operating        Director(finance)
                                           officer                      officer

                                                                                                 Vice president
                                                                                                 (finance)
 Vice president               Vice president
 (cargo)                      (mktg)
                                                                                                 Chief a/c officer
 g.m(cargo)
                                                         Dgm
                       Dgm
                                                                                                 Accountant

   Dgm(courier)
                       Area mgr
                                                IT mgr          Work mgr


                     Br.mgr




   G m (adm)           Gm (const)           Gm (opr)           G m (trv)          Gm (mpc)              Gm(hrd)(m
                                                                                                        r)



                                                                                             P,mrg            Dmr
                       Engg                 Mgr


                                                                                  Br.mgr
Internal      Dept     Customer
auditor       head     cars mgr             Br.mgr             Br.mgr




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      Vijayanand Road line Ltd                                             Job satiafaction




    Board of directors



            Shri V.B Sankesshwar managing director, Entrusted with day today

    management looking into the massive growth & systematic operation of the company



            Shri Anand Sankesshwar Director looking after the general administration,

    verification of accounts, bills of payments



            Shri L Ramanand Bhat directors is in charge of entire of mechanical operation

    and technical aspects of the company



            Shri K N Umesh directors is in inchrge of southern region that is andhrapradesh,

    Tamil nadu & Kerala etc operating from Bangalore



            D N kulkarni voice president of finance in charge of financial of the company




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    Vijayanand Road line Ltd                                             Job satiafaction


    OBJECTIVE OF VRL COMPANY

1) Human resources development

2) The main objective is provide good service to customer with reasonable rate &

Provide quick, promt and safe service

3) To develop the transportation business in state like andrapradesh, tamilnadu Kerala

4) To have fixed assed mainly own godowns in big cities like davangere, gulbraga

5) To have an independent office building with computers for each and every district

6) Implement of ISO 9002

7) To facilitate training for all employee big contact with C & F, big companies

8)To compute the compotators & strive to be market leaders among Indian

Transportation service interim of profitability

9) Productivity and innovations

10) While continuing to meet its social commitment and its premier position in Private

sector

11) To built highly motivated and committed team off stop by providing a good work

Culture to achieve superior individual performance

Organisation goal

Service to customer satisfaction re the key factors in today’s market as “customer is the

King “ hence a sixth sensei’s ability to forecaster so as to analyze the requirements of the

Customers is a must

    Quick & safe service

    Customer satisfaction & employee satisfaction

    Competitive price

    Attain market leadership




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    Vijayanand Road line Ltd                                               Job satiafaction


Company policy

    To give prompt & quick service

    To co-operative with customers

    To diversify the business allowed

    To create employment

Company Achievements

    The company started with a lorry & a today it has fleet of thousands of lorries.

    The turnover of the company is increasing year by year

    The co is recommended by the Indian bank association <mumbai

    Vijay Karnataka news paper another subsidiary of VRL is being awarded with

     “Audit Bureau of Circulation” certification for highest circulation

    In addition to the road lines the vrl has sister concern like:

         1. Vijayanand travels

         2. Maruti parcel couriers

         3. Anand printers & publishers now it has been sold to TOI

         4. Anand printers & publishers fixed &recurring deposits schemes

         5. Vijanand road lines fixed deposits schemes

         6. Omkar mineral water

         7. Textiles

         8. The company has plane to come into aviation




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  Vijayanand Road line Ltd                                               Job satiafaction


AWARDS

Looking into the massive growth the company the following instution has confessed to

managing director of the company



UDYOG RATANA:

         In 1994 INSTITUTION OF ECONOMICS STUDIED, NEW DELHI has

         conferred the MD of the company with “UDYOG RATANA”.



 SARIGE RATNA

The Bangalore city lorry-transporting agent, association has conferred MD of the

company with sarige ratana inJune 28th 1998.



 INTERNATIONAL BIOGRAPHICS CENTER:

The international biographical center has chosen company MD to include in the

Dictionary of “INTERNATIONAL BIOGRAPHICS”for hops contribution & monitories

Achievement in cargo transport couriers & tourism sector



QUALITY POLICY

“Vijayanand travels aspires to be the top passengers couriers by providing safe

Comfortable timely & courtiers service to its passengers at competetative prices which

Include service to interiors areas Vijayanand travels utilizes well maintained coaches to

Ensure punctuality & customers satisfaction

“ Towards this Vijayanand travels equip & empower its employee to fully understand &

Satisfy passenger needs & make them feel homely & comfortable”




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    Vijayanand Road line Ltd                                              Job satiafaction


BUSINESS STRATEGY

The key elements of VRL business strategy are as follows:

    Consolidating its position in the south Indian market: -

    The company already has the network of the branches in south India .The Company’s

focus     has been inter –state (except in Karnataka). With increase in the Number of

branches in each of the south Indian states the company now plans to Expand the

interstate transportation in these southern states

    Increase its share from the North Indian Market: VRL hopes to increase its

    Takings from the Northern Market by establishing more officers in the key stat Like

     rajasthan, Harayan etc

    Increase its thrust on marketing larger share from the co-operate market. The

     Company is in the process of sharing up its marketing function by hiring senior Level

     people to grow all its business (parcel, passenger & courier), with the Specific focus

     on co-operate business & express cargo business.Share up its infrastructure through

     owned yards one of the key strength of VRL, Its infrastructure in terms of yards all

     over the country. These yards enables the Company to provides attractive service in

     the parcel segments by ahhregating &            Distributing goods through its “hubs &

     spoke”.

    Quality initiatives: -The company has established over the years effective processes

     to support effective operation & internal controls .In its efforts to     Improve the

     quality of operation the company is currently undertaking an exercise

               To get registered under the ISO certification.

IN HOUSE BODY BUILDING OF VEHICLE & OTHER ALLIED ACTIVITIES:

At the beginning the company was arranging the truck bodies built through others body

builder located at Namakkal & Mettupalayam etc, the company has since taken up with


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  Vijayanand Road line Ltd                                              Job satiafaction


the body building activity of their vehicle with all modern facilities. This part of our

activities of their vehicle will all the heavily good vehicle & LCV’s purchased during

1996-97 are mounted with in-house body building with the view in the mind we have

been processing all the raw materials such as Aluminium sheet. Iron & Steel Brass etc,

required for the body building activities. There is a consideration saving by way of

excise duty & central tax by virtue of these body building activities taken up on own.



GARAGE OPERATION

The repairs & maintained of all the vehicles including buses are undertaken at the

centralized garage located at Varur, Hubli.The garage operations headed by Shri

L.Ramanand. Bhat, Director of the company .We are maintaining stock of all etc.

Required for the up keep of all the vehicle .The total stock of spar parts, type &others

where with all on any given date will be order of Rs 3.50 crore

    The min recorder level depends upon the vehicle & availability of spare. This is

being maintained both at garage as well as the head office. The entire garage operation &

infrastructure controls has been computerized & the deficiency is to the extends of 95%.



VIJAYANAND TRAVELS

In transport industry both goods as well as passenger transport is important. After

successful running of goods transport & couriers business throughout India VRL

diversified their mission into the passenger transportation

   It began with the fleet of only 8 buses in 1996 operating between Hubli, Bangalore &

slowly started with major cities like Mumbai.Pune, Mysore, Mangalore, Gadag, Hospet,

Bijapur, Kolapur, Udupi etc, At present the travels have more than 200buses operating in

all over India


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    Vijayanand Road line Ltd                                                 Job satiafaction


These are the types of buses

    2+1 seaters

    2+2 seaters

    Sleeper coach.

The section is fully computerized, the booking of tickets is done through computer &

accounts are maintained using Tally bar. Even through agents booking of tickets is done

where agents get the commission .The list preference is to provide customer service at all

times .The main motto is safe & quick satisfaction service to the customers.

The following are major points uniqueness of VRL service.

    Double drivers facilities provided for long routes to provide safety.

    Onward and return tiket.booking

    Lady passengers are provided special facilities such as seat companion of another

     lady passenger or the seat kept unoccupied

    24 hours customers complaints cell

    Halt for refreshment, lunch at hygiene hotels

    Check points to monitor vehicle movements

    Relief bus in case of emergency.

    Clock room facilities at selected branches

    Wide network of booking offices

    First to introduce hi –tech buses to remote areas

    Acknowledged market leader in the travel segment in Karnataka

    One of the latest growing travels organization

    Offers a wide network of routes & destination.




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                   BABASAB PATIL
    Vijayanand Road line Ltd                                                   Job satiafaction


ACCOUNTS DEPARTMENT

    One of the major departments in the company. It have 5000 employee in a/c dept

     only. It is dept where financial activities will take place. It is fully computerized.

     Internet is being used for daily recording calculation. There are two sections Manual

     section

    Compute section.

The a/c dept has got much specialization because the company is in its growth phase



BOOK MAINTAINED IN A/C DEPT ARE:

    Cash book

    Passing the journal entries & transferring the entries into ledger

    Bank reconciliation statement

    Accounts of agencies & branches

    Preparation of financial a/c

        1. Drivers a/c: -This a/c include the amount given given to the drivers for their

               expenses. This maintain in accordance with the trip sheet submitted by the

               different dept it also include the basic salary paid HRA, DA, PF to delivers

        2. Vehicle a/c: -Here the expenditure accrued on each vehicles calculated, the

               cost benefit analysis is done to project the future potential of the vehicle.

        3. Employee a/c: - it includes In a/c dept the waybill will play very important

               role.This waybill is also called lorry receipt .There are 4 copies of waybill :

    White copy

    Pink copy

    Green copy

    Yellow copy

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White copy will be with drivers, pink with consigner, green with consigner & yellow is

for head office for reference

All branches have to send daily report to head officer in daily delivery stock summery

with the (gc) number. Head office will record all cash payments & cash receipts in daily

cash statement book, Now a days sales tax is also include in waybill sales tax will be

charged only the amount above 750at 2.25%.



COURIER DIVISION

In the year 1992, the company commenced its courier division .The turnover, as on 31-3-

2005 is Rs 859.4 lakhs. Including express cargo service, efforts extend its service to

Northern, eastern, western & southern part of the country the VRL courier division

started A new service known as VRL express cargo, which meant is fast quick service

within 24 To 48 hoursThis VRL courier division covers nearly 138 stations in Karnataka

& it also covers 62 Station in northern & 29 station I south.There are two types of

courier:

1. Documentation

2. Non documentation

The rates for the documentation & non-documentation are fixed on the basis of grams &

station They are as follows

                Documentation: Upto 250 grams=Rs 10.00

             Addition 250 +Rs 5.00=Rs 15.00.

                Non documentation :In 2kg =Rs 25.00

             Addition per kg +Rs 10.00=Rs 35.00.

                Incase of north & south the rates are as follows


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  Vijayanand Road line Ltd                                              Job satiafaction


                 North: Documents: upto 250 grams-Rs 35.00

                  Addition to 250 grams +Rs 20.00=Rs55.00

                  South: Documents: upto 250 grams-Rs 25.00

                  Addition to 250 grams +Rs 15.00=Rs40.00A courier service has agents

                  in Hubli, Tehe % of amount given to the agents are as follows:

                   20 % in Karnataka

                   10% in outside states

The total turnover of Vrl courier division will come up to 60 lakhs /month

This courier division consists of 3 copies of waybill a follows:

                 Consignor’s copy: - a person who sends goods will handle this

                 POD copy proof of delivery.

                 H O copy: Head office copy, which will maintain by head office

VIJAYANAND ROADLINES PARCEL SERVICE

VRL is basically a parcel courier since inception. The company has surveyed the full

road market carrying leads from port to destination .The main godown & office are

suitable in Neeligan road

There are four sections:

        Booking section

        Loading section

        Unlading section

        Delivery section

Booking section

In this section VRL plays role of mediators between consignor& consignee             .The

freight charged depends upon weight of goods destination point. Delivery point, Delivery

condition etc. The turnover of this section is into Rs 14 to Rs 15 lakhs monthly


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  Vijayanand Road line Ltd                                               Job satiafaction


         Booking point in Hubli is:

        Neeligen road

        Value

        Near old bus stand

        And others

Here the consignor or the sender of the goods, books or consignors, The goods to the

consignor or receipt

The Performa is as follows

         For booking of goods



Preparation of forwarding note by consignor



Goods challen (gc) receipt is prepaid



Both the consignor & consignee copy is handled over to the consigned



Loading & trip sheet is prepaid



All the receipt, tripsheet of delivery copy’s branch copy is handled over to deliver



Departure date, time, drivers name, vehicle no is noted down in registration book at



                       Booking point



Goods are sent to delivery point

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  Vijayanand Road line Ltd                                            Job satiafaction




Loading section

In this location the goods are actually loaded to the different destination. Hamals load

the trucks with goods in the supervision of a “loading clerks”. It also include loading

during transshipment (TPT)

This maintain basically 3 records:

         Loading sheet

         Loading bill

         Trip sheet

Loading sheet

Vehicle no_ _ _ _ _ _ _

Tripsheet no_ _ _ _ _ _

TPT & Date_ _ _ _ _ _

Time _ _ _ _ _ _



    Sl no No of       Serif no From   To   Date   Contents    Consignee

         article




Loading sheet is sent with driver to destination .It gives inflammation about goods sent

to the destination and to the consignees




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  Vijayanand Road line Ltd                                              Job satiafaction


Unloading section

In this section goods are unloaded after the arrival of trucks from the place of booking or

transshipment. It is done by hamals in the superior of “unloading clerks: & the goods are

collected at a particular place correctly

OK Unloading Reports

Branch _ _ _ _ _Date_ _ _ _ _

Vehicle no_ _ _ _ _From _ _ _ _ _ To_ _ _ _ _

Transshipment no _ _ _ _ _Date _ _ _ _ _

Arrival & time _ _ _ _ Loaded by _ _ _ _ _

               No short           No excess        No damage




Delivery section

In this section goods are delivered, party goods are started in the godown & after

receiving relevant document goods are delivered to consignment not claimed by

consignee three notice on regular interval are sent on failure to take delivery of goods by

consignee the goods by consignee the goods are transferred to unclaimed goods gododw

& then sold in action with the notice to the consignee. The turnover of this section is up

to Rs10 to Rs 11 lakhs/per month

         Door to door delivery by VRL :In this the Vrl itself takes risk to deliver the

goods at the door of the consigner

         Customer taking goods on his or her own: In this consignee has to come down

to VRL godown % collect the consignment by himself.




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  Vijayanand Road line Ltd                                             Job satiafaction




EMPOLYEE STRENGHT



    With the manager employee strnght of five people at the inception, our present

workforce is 4000 consisting of dedicated people. We are proud to say that since 1976 in

a long span of 25years of organization history. There has not been a single instance of

labor unrest. This is due to the strong employer employee relationship and various

welfare measure adopted by the company such as provident found, gratuity scheme,

medical reimbursement, pension scheme, educational benefits maternity benefit etc

                They have introduce various novel schemes like payment to drivers

based on mileage driven by them even the hamals and drivers of the organization are

extended the benefit of ESI/PF etc

                 A part from directed employment, we have introduce a self

employment scheme for local entrepreneurs by appointing them as agents of company

.we have found that in small places local people will be in a better position to cater to

customer without adding overheads to the company .it is estimated that at least 10000

people are benefited by way of direct / indirect employment from our Organisation




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  Vijayanand Road line Ltd                                               Job satiafaction




ABOUT THE VRL GROUP

       The vijayanand road lines ltd is established and owned by Vijay Sankeshwar in

early 1970. The company has registered under company act 1956 has with symbol of

service as VRL has build and maintained goodwill in the mind of public at large in the

country general and particularly in Karnataka. Vijay Karnataka kannada daily has also

filmier name along with its English counter parts i.e. “Vijay a times” in news paper

industry being published by Vijayanand printers ltd also registered under company acts

1956

       Vijayanand printers ltd are the printers and publishers of Vijay Karnataka

‘kannada daily, Vijay times, Sunday Vijay times, engalish daily and weekly

respectively,’Vijay Karnataka ‘kannada daily is the largest selling news paper in the

country with largest readership as certified by the audit bureau of circulation and national

readership survey .the circulation being more than 500000 copies per day with more than

72lakhs readers reaching every book and corners of the state of Karnataka. The

achievement of largest circulation with largest leadership with 9 additions in the shortest

time about 5 years perhaps the first news paper to achieve the target in history of news

paper in the country.




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  Vijayanand Road line Ltd                                               Job satiafaction




PERSONNEL DEPARTMENT

       The company personnel department is maintained the policies and standreds.

It is a leading transport industry in India region has been effectively utilizing its human

resources has met the planned of company the personnel department of VRL is

concerned with solving the problems of employees and improving their relation with

manager, its functions are planning. Recruitment, selection etc

MANNPOWER PLANNING

  It is the polices of the company to make all manpower allocation on the bases of

projections made through the approved annual manpower plan. The company believes

that ensuring optimum utilization of human resources can be achieved only by proper

planning considering the development activities

RECRUITMENT

       A process to discover the the sources of man power to meet the requirements of

the staffing schedule and employee effective majors for attracting that manpower in

adequate number to facilitate effective selection and efficient work force.




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  Vijayanand Road line Ltd                                               Job satiafaction


     In this company personnel manager does recruitment. The company external

sources of recruitment is like giving advertisements in the news papers if the

requirements number of candidates for job is more that time it will go on internal

That is vacancy may be transfer, upgrading and even demotion.

SELECTION:: The management has to perform the function of selecting the right

employees at the right time .in this company the candidates are selected to the clerk or

assistants jobs they will be management posts these are selected by MD the candidates

lower level like hamal, watchman’s this are selected by manager

Personnel policy;

             Candidates should be graduates and have merit knowledge like

                computer experience

             Job should to be given to the needs

WAGE AND SALARY ADMINISTRATION

     Wage and salary administration essentitially the application of systematic approach

to the problem of ensuring that employee are paid in a logical equitable and fair manner

In the company provide to the salary to drivers on the basis of coverage of area .who

covers small distance their get fixed salary. Other employer on the basis of work. There

will get HRA, DA, PF & bonus, fringe benefit, esi etc



EMPOLYEE AND EMPLOYER RELATIONSHIP

    It is a process of an effective motivation of individuals in given situation in order to

achieve a balance of objectives which will yield grater human satisfaction and help

accomplished company goals

   As we observed there is no trade union because of good relation between employee

and employer if any conflict they are solved by the management


                                                                                       28
               BABASAB PATIL
  Vijayanand Road line Ltd                                               Job satiafaction


   Apart form direct employment their has introduced a self employment scheme for

local transports or agent of the company. It is estimated that more than 5000 people are

benefited by the way of direct or indirect employment in the organization




WELFARE AND SAFTY MEASURES

Welfare Measures

       Canteen service:

       The company maintains a full-fledged canteen to provide its employee. With

reasonable rate and healthy food snacks, while on duty subsidized rate. The facilities

opened on fixed timing on all working days

Medical Treatment/ Employees injury on duty;

                               The ESI scheme is applicable to those covered under ESI act

whose salary is below the 7500 their get ESI facility. The employee contribute 1.75 paise

for per hundred and management contribute to employee 4.75 paise foe per hundred total

ESI is 6.50

         If employee meet with any accident during working hours they provided first

aid treatment immediately and initial expenditure is borne by the company till he is

shifted to the ESI hospital.

         If suppose employee death during working hours their depends (wife, children)

are get ESI benefit

       The employee who are not covered under ESI scheme are given medical

treatment in case of accident at the company premises at the expenses of the company




                                                                                       29
                BABASAB PATIL
  Vijayanand Road line Ltd                                              Job satiafaction


Employee provident fund

                Every parent employee shall be entitled &required to become members

of the fund

                The contribution payable by the employee shall be at the rate of

percentage as applicable under provident fund act and same amount contribution by

management

PF department will pay the interest 9%per annum

                   This is useful after the service, after seven years service the amount

which is included his account .he/she utilize that amount different purpose like.

Company pays PF 50 lack per month to employee.

   Marriage

   Purchase of site, site should be clearly in the owners they have to submitted

document that should variety to submit.

   Medical expense: In case of death nominee will get pension fund it benefited to

family.

Gratuity scheme:

All the permanent employee is covered under gratuity scheme.

   The employee is not contribute any amount the employer or management response

this scheme

   Gratuity will admissible only after completion of qualifying service minimum five

year service.

   Total number of years*salary/26 days*15

 Telephone facility:




                                                                                      30
                BABASAB PATIL
    Vijayanand Road line Ltd                                             Job satiafaction


     The telephone calls from employee’s relative shall not be entertained unless and it is

urgent call. The security department at main gate shall receive the call and note the name

of the person calling and the message will be communicated to the employee.

    In case of urgent message i.e. accident reasons, death etc telephone operators/security

at the main gate shall note the details, name of the caller, name of the employee to

whom, time of receipt of call etc and inform to the employee concerned over phone

immediately

Uniforms: The Company provides two pairs of uniform and shoes to the entire garage

employee.

Staff buses:

      The company has 35 staff buses, these helps to employee to saving time& money.

They divide according area or route wise for different places They have fixed time

according shift wise.




SWOT ANALYSES

S-STRENGTH

    There is study increase in the growth of their turnover

    They provide good service that leads to customer satisfaction

    The company is recommended by Indian books association mambai

    The company is having wide network of branches spread all over Karnataka,

     andhrapradesh, madyapradesh, maharastra&new Delhi

    VRL courier division covers 138 station in Karnataka & 62 stations in north station

     in south rending better service

    They have entered into tourist transport operations


                                                                                       31
                 BABASAB PATIL
    Vijayanand Road line Ltd                                            Job satiafaction


    The luxury bus service have been extended to bengalore, mumbai, bagalkot,

     mangalore& rest other part of Karnataka

    They have their own in house body building of vehicles

    They have a new courier service called “CARGO EXPREES” which refers to the 24

     hours of service.

    The entire garage operation & account as well as infrastructure control has been

     computerized

    The efficiency is to extend of 95%

    The company did not under go any lockouts, strike etc



WEAKNESS

    The garage operation is centralized. The repairs& maintenance of the vehicle

     including buses have come to virur.

    There is heavy work load



OPPORTUNITIES



    They Can extend their service to north& south station

    They can enter into hotel industry

    They can enter into international courier& cargo express service

    They can tie up with the government transport agencies



THREADS



    Competition can into market for leadership.

                                                                                      32
                BABASAB PATIL
Vijayanand Road line Ltd   Job satiafaction




                                         33
           BABASAB PATIL
Vijayanand Road line Ltd       Job satiafaction




            JOB SATISFACTION




                                             34
           BABASAB PATIL
  Vijayanand Road line Ltd                                                Job satiafaction


                        Job satisfaction
INTRODUCTION:

             Several years ago the only compensation that most employees received from

their jobs was a pay cheques. As time passed this changed, as employees began to

demand and receive more from their jobs. Today’s employees are receiving a variety of

compensation, including health care, retirement, and numerous other benefits and

programmes. However, one thing that employee of two generation ago and today have in

common in them is that, their jobs constitute a major part of their lives, and are one of

the greater sources of personal pleaser and pain. While jobs can be satisfying in some

regards, with positive feeling of accomplishments and purpose, they can also be source

of negative feelings.

Definition

          The term job satisfaction refers to ‘an individuals general attitude towards his

or her jobs. A person with a high level of job satisfaction holds positive attitude about the

jobs, while a person who is dissatisfaction with his or her jobs holds negative attitude

towards the jobs.

                             Job satisfaction   consists of the feelings and attitude of a

person with respect to his or her job. All aspect of particular jobs, good or bad, positive

or negative, is likely to contribute to the development of feeling of satisfaction (or

dissatisfaction).




                                                                                        35
                BABASAB PATIL
    Vijayanand Road line Ltd                                               Job satiafaction


FACTORS OF THE JOB SATISFACTION

                          There are different factors on which job satisfaction depends.

Important are as discussed here

    Personal factors

    Factors inherent in job

    Factors controlled by the management

Personal factors:

                    They include employee’s sex, education, age, marital status and their

personal characteristics, family background, socio-economic background and the like.

Factors inherent in job:

                    Instead of being guided by their co- worker and supervisions, the skilled

employees would rather like to be guided by their own inclination to choose jobs in

consideration of ‘what they have to do’. These factors included: the worker itself,

conditions, influence of internal and external environment on the job which are

uncontrolled by the management etc.

Factors inherent in job:

                 They include the nature of supervision, job security, kind of work group,

wage rate, promotional opportunities transfer policy, duration of work and sense of

responsibilities. All these factors greatly influence the employees. Their presence in the

organization motivation the employee and provides a sense of jib satisfaction.




                                                                                         36
                BABASAB PATIL
  Vijayanand Road line Ltd                                               Job satiafaction


THE IMPORTANCE OF JOB SATISFACTION

              When allowed to operate freely, job satisfaction can contribute substantially

to organizational effectiveness. It can contribute to productive output in the form of high

quantity and quality of product or services, as well as to organizational maintenance

objective as represented by low absenteeism and turnover. Yet in great many instances

aspect of the individual, the organization, or the environment constrain the satisfaction

productivity relationship to the point where its practical importance is minimal. A very

dissatisfied employee may work hard, produce, be present every day, and stay with the

company for many tears if there is no place else to go, the person desperately needs a

jobs and there is a real prospect of being fired should good performance not be

maintained.

               Ultimately, stress may catch up with such a person and signs of poor

corporate citizenship may appear, but such denials of natural satisfaction-output patterns

cans maintain themselves for long periods. Hence job satisfaction may well be more

important to the individual than to the employing organization. In American society,

responsibility for attaining job satisfaction is usually assigned to the individual rather

Than to the organization. Individuals can change jobs, thereby obtaining more satisfying

work.



Employees with higher job satisfaction:

Believe that the organization will be satisfying in the long run.

        Care about the quality of their works are more committed to the organization

        Have higher retention rates,

        And are more productive




                                                                                       37
                BABASAB PATIL
   Vijayanand Road line Ltd                                                Job satiafaction


                            METHODOLOGY



               INTRODUCTION:

                       The present study aims at assessing the level of satisfaction of

 employee in a manufacturing industry. The study was conducted at VRL, in the main

 branch.

Statement of the problem:

                      This particular topic is selected because Employee job satisfaction is a

 very important element necessary for the smooth functioning of an organization.

 Employee surveys provide a channel for employee to communicate their views on a wide

 range of issues in total confidence. They help management to build up an accurate

 picture of how employees perceive the organization and highlight the causes of employee

 dissatisfaction.

  Assessing the level of job satisfaction of the employee.

 Management problem:

 To know the job satisfaction level of employee. Management wants to build up an

 accurate picture of how employees perceive the organization and highlight the causes of

 employee dissatisfaction. They want to the opinion and suggestions of employee.

   Purpose of the study:

 The study has been conducted for gaining practical knowledge about HR practices




                                                                                         38
                    BABASAB PATIL
  Vijayanand Road line Ltd                                            Job satiafaction


SCOPE OF STUDY:

    The scope of the project is to check the “ employees job satisfaction at VRL”. Which

was conducted at VRL a random sample was drawn from the employees of the main

branch of VRL. The sample consisted of employees from the level of trainees up to the

level of managers. The sample size was of 100 in number.



OBJECTIVE OF STUDY:

   The study aims:

1. Assessing the level of job satisfaction at VRL

2. To bring out the opinion and suggestions of employee on the level of job satisfaction

   and the ways of enhancing job satisfaction.

3. To identify the perceived importance of satisfaction factors and the issues causing

   dissatisfaction.

4. To identify the satisfaction factors of employee by comparing their responses



RESEARCH DESIGN:

Sample size: 100

Total employee: 6500

Sample unit: 5 departments

Method: random method, they have 5 department, 20 questions for each department




                                                                                    39
               BABASAB PATIL
  Vijayanand Road line Ltd                                             Job satiafaction




               DATA COLLECTION:

To know the level of the job satisfaction at VRL, the following source of data was used.

             Primary source:

            1. Questionnaire survey

            2. Interaction with the employees

             Secondary data

        Web site

        Company documents

       Company profile




                                                                                     40
               BABASAB PATIL
Vijayanand Road line Ltd   Job satiafaction




       Analysis




                                         41
           BABASAB PATIL
  Vijayanand Road line Ltd                                                            Job satiafaction




Q 1:-The infrastructure provided to you at your workplace.


                                               no of respondent                              %
  Bad                                                                      0                        0
  poor                                                                     4                        4
  good                                                                    44                       44
  excellent                                                               38                       38
  neither good nor bad                                                    14                       14




                           the infrastructure provided to you at your work
                                                 place

                      50
                      45
   no of respondent




                      40
                      35
                      30                                                  no of respondent
                      25
                      20                                                  %
                      15
                      10
                       5
                       0
                            Bad     poor    good   excellent    neither
                                                               good nor
                                                                 bad




Most of employee i.e. 44% of them agrees that, they are satisfied with the infrastructure

provided by company. Where as 38% of them are agreeing excellent and 14% of them

are neither good nor bad their decision, the rest of them poor.

As the percentage of the poor level of the employee is very small, we can conclude that

the employee is satisfied with the existing infrastructure provided by company.




                                                                                                    42
                              BABASAB PATIL
        Vijayanand Road line Ltd                                                                                     Job satiafaction


      Q 2 Welfare Facilities provided Are Adequate & well maintained.

poor                                                                                       10                                      10
unsatisfactory                                                                              8                                       8
neutral                                                                                    16                                      16
satisfactory                                                                               55                                      55
excellent                                                                                  11                                      11
poor                                                                                       10                                      10




                                  welfare facilities provided are adequate and well
                                                       maintained

                             60
          no of respondent




                             50
                             40
                                                                                                         no of respondent
                             30
                                                                                                         %
                             20
                             10
                              0                                                          neither agree
                                                                             dis agree
                                     stronglyagree


                                                     somewhat



                                                                somewhat




                                                                                         nor disagree
                                                                             strongly
                                                                 dis agree
                                                       agree




      Majority of the employee i.e. 55% of them agree that. They are somewhat agree with the

      existing welfare facility. Where as 11% are strongly agree, 16% of them neither agree

      nor disagree their decisions. The remaining 18% of them are disagree with the Welfare

      Facilities & well maintained.. the policy.

                      As the percentage of the disagree level of employee is small when compared to

      agree level. We can conclude that the employee are agree with the level of welfare

      facility provided Are Adequate & well maintained.




                                                                                                                                   43
                                             BABASAB PATIL
  Vijayanand Road line Ltd                                                                    Job satiafaction


Q 3: -How is the relationship between the employee and the management?

                                                    no of respondent                %
                           poor                                                   0                    0
                           unsatisfactory                                         8                    8
                           neutral                                               12                   12
                           satisfactory                                          43                   43
                           excellent                                             37                   37
                                                    no of respondent                %




                                    RELATION BETWEEN EMPLOYEE AND
                                             MANAGEMEND
   NO OF RESPONDENT




                      50
                      45
                      40
                      35
                      30                                                          no of respondent
                      25
                      20                                                          %
                      15
                      10
                       5
                       0
                                        or




                                                    l
                                          y




                                                                            nt
                                                                y
                                                  ra


                                                              or
                                       or
                                      po




                                                                         lle
                                                ut
                                     ct




                                                           ct


                                                                       ce
                                              ne
                                   fa




                                                        fa


                                                                    ex
                               t is




                                                      tis
                             sa




                                                   sa
                           un




Majority of the employee i.e. 43% of them agree that. They are satisfied with the

relationship between the employee and the management. Where as37% of them is fully

satisfied, 12% of them agree to be neutral at their decision. The remaining8% of them are

neutral dissatisfied with the existing relation.

                      As the percentage of the unsatisfactory level of the employee is less, we can

                      Conclude that the employee are satisfied with the existing relation with the

                      Management.




                                                                                                            44
                                   BABASAB PATIL
  Vijayanand Road line Ltd                                                   Job satiafaction


Q 4. How would you rate the interpersonal relationship between the employees?



                              No of respondent                   percentage(%)
       poor                                                 16                         16
       unsatisfactory                                       10                         10
       neutral                                              20                         20
       satisfactory                                         34                         34
       excellent                                            20                         20




                        INTERPERSONAL RELATION



                        20          16

                                                                 poor
                                              10                 unsatisfactory
                                                                 neutral
                                                                 satisfactory
                                                                 excellent
                      34                 20




From the above diagram and table we can say that 34% of the employees have satisfied

about the interpersonal relationship between the employees.20percent of the employee

are fully satisfied and also neutral at their decision. 26% of them are not at all satisfied

existing relation.

As the percentage of the poor and unsatisfactory level of the employee is more, so we

can conclude that the interpersonal relationship between the employees is not good in the

organisation.




                                                                                            45
                 BABASAB PATIL
    Vijayanand Road line Ltd                                                                                           Job satiafaction


Q 5. Management handled grievances & complaints in the time & up to your satisfaction.

                                                           no of respondent                              %
                        Strongly agree                                                                61                        61
                        Somewhat agree                                                                20                        20
                        Somewhat disagree                                                             10                        10
                        Strongly disagree                                                              3                         3
                        Neither agree nor
                        disagree                                                                       6                          6




                             management handled grievance and complaints
                                 in the time and up to your satisfaction

                        70
     no of respondent




                        60
                        50
                        40                                                                                 no of respondent
                        30                                                                                 %
                        20
                        10
                         0
                                                                                      neither agree
                                                                          dis agree
                                stronglyagree


                                                somewhat



                                                             somewhat




                                                                                      nor disagree
                                                                          strongly
                                                              dis agree
                                                  agree




Majority of the employee i.e. 61% of them strongly agree that. They are satisfied for

complaints and grievance handled by management. Still their not have any problem i.e.

Strike lockout etc. where as 28% of them are some what agree, 2% are some what

disagree of them 3% is strongly disagree for employee remaining about the management.

As the percentage of the strongly disagree level of employee is less, we can conclude that

the employee are satisfied for Management handled grievances & complaints in the time

& up to your satisfaction




.



                                                                                                                                      46
                                        BABASAB PATIL
  Vijayanand Road line Ltd                                                                          Job satiafaction


Q 6. How is the canteen facility provided in VRL?



                                                   No of respondent                         %
                      Poor                                                              5                       5
                      Unsatisfactory                                                    8                       8
                      Neutral                                                          28                      28
                      Satisfactory                                                     43                      43
                      Excellent                                                        16                      16




                                  CANTEEN FACILITY PROVIDED IN VRL

                      50
   NO OF RESPONDENT




                      45
                      40
                      35
                      30                                                                no of respondent
                      25
                      20                                                                %
                      15
                      10
                       5
                       0
                             or




                                                      l
                                            y




                                                                                  nt
                                                                      y
                                                    ra



                                                                    or
                                         or
                           po




                                                                               lle
                                                  ut
                                       ct




                                                                 ct


                                                                             ce
                                                ne
                                     fa




                                                              fa


                                                                          ex
                                 t is




                                                             tis
                               sa




                                                          sa
                             un




Majority of employee i.e. 53% of them agree that, they are satisfied with canteen facility,

where as 16% of them are agree with excellent, 18% of them agree to be neutral at their

decision.

As the unsatisfactory level is 13%, hence we can conclude that the employee are satisfied

to the canteen facility provided by company.




                                                                                                                    47
                                  BABASAB PATIL
  Vijayanand Road line Ltd                                                                          Job satiafaction


Q 7. How do you rate transport facility provided by VRL

                                                   No of respondent                         %
                      Poor                                                              0                       0
                      Unsatisfactory                                                    0                       0
                      Neutral                                                          14                      14
                      Satisfactory                                                     61                      61
                      Excellent                                                        25                      25




                              how would you rate transportation facility
                                         provided by VRL

                      70
   no of respondent




                      60
                      50
                      40                                                                no of respondent
                      30                                                                %
                      20
                      10
                       0
                             or




                                                      l
                                            y




                                                                                  nt
                                                                      y
                                                    ra



                                                                    or
                                         or
                           po




                                                                               lle
                                                  ut
                                       ct




                                                                 ct


                                                                             ce
                                                ne
                                     fa




                                                              fa


                                                                          ex
                                 t is




                                                             tis
                               sa




                                                          sa
                             un




Majority of the employee i.e. 61% of them agree that. They are satisfied for transport

facility provided by company. Where as 25% of them are fully satisfied, 10% of them

agree to be neutral at their decision. The remaining 4% of them are dissatisfied about the

transport facility.

As the percentage of the poor and unsatisfactory level of the employee is small, we can

conclude that the employees are satisfied for transport facility provided by company




                                                                                                                    48
                                  BABASAB PATIL
  Vijayanand Road line Ltd                                                                                   Job satiafaction


Q 8. Job promotion in this organization is impartial.



                                                       no of respondent                              %
                         Strongly agree                                                         30                      30
                         Somewhat agree                                                         54                      54
                         Somewhat disagree                                                       0                       0
                         Strongly disagree                                                       0                       0
                         Neither agree nor
                         disagree                                                                6                       6




                             jo b p r o m o tio n is in tth is o r g a n is a tio n is im p a r tia l
   no o f respon dent




                        60
                        50
                        40                                                                      no of respondent
                        30
                        20
                        10
                         0
                                                                     di sagr ee
                                                                      strongly
                              stronglya




                                          somew ha




                                                       somew ha

                                                        di sagr ee




                                                                                   di sagr ee
                                  gr ee




                                                                                  agr ee nor
                                            t agr ee




                                                                                    nei ther
                                                                t




Majority of the employee i.e. 54 % of them some what agree with the job promotion is in

this organisation is impartial. Where as 30% of strongly agree, 6% of them neither agree

nor disagree their decision.

As the percentage of the strongly disagree level of the employee is less when compared

to some what agree level, we can conclude that the employee are agree with the job

promotion is impartial.




                                                                                                                             49
                                     BABASAB PATIL
  Vijayanand Road line Ltd                                                                                         Job satiafaction


Q9: - The fringe benefits given to employee are good in VRL.



                                                                        No of respondent                       %
                           1. Strongly agree                                                                16                  16
                           2. Somewhat agree                                                                58                  58
                           3. Somewhat disagree                                                              8                   8
                           4. Strongly disagree                                                              4                   4
                           e) Neither agrees nor disagree                                                    4                   4




                                                           frienge benifit

                      70
   no of respondent




                      60
                      50
                      40                                                                               no of respondent
                      30                                                                               %
                      20
                      10
                       0
                                                                                       neither agree
                                                                           dis agree
                                stronglyagree


                                                somewhat



                                                           somewhat




                                                                                       nor disagree
                                                                           strongly
                                                            dis agree
                                                  agree




Majority of the employee i.e. 38% are some what agree. They are satisfied with the

fringe benefit.

Where as 16% of them are strongly agree.

28% are some what disagree.

4% of them strongly disagree.

4% of them agree both.

As the percentage of the disagree level of employee is more than the agree level. We can

conclude the employee are not satisfied the fringe benefit.




                                                                                                                                 50
                                        BABASAB PATIL
  Vijayanand Road line Ltd                                                                          Job satiafaction


Q 10.how would you rate the training process at VRL.



                                                     No of respondent                    percentage(%)
       Strongly agree                                                                 28                        28
       Somewhat agree                                                                 39                        39
       Somewhat disagree                                                               6                         6
       Strongly disagree                                                              15                        15
       Neither agree nor
       disagree                                                                       22                        22
                                                     No of respondent                      percentage(%)




                                                              training program

                          45
                          40
       no of respondent




                          35
                          30
                          25                                                                      No of respondent
                          20                                                                      Percentage (%)
                          15
                          10
                           5
                           0
                                                          l
                                             or



                                               y




                                                                                 nt
                                                        ra



                                                                      y
                                                                    or
                                            or
                                           Po




                                                                              lle
                                                      ut
                                          ct




                                                                 ct


                                                                            ce
                                                   Ne



                                                               fa
                                        fa




                                                                          Ex
                                    t is




                                                            tis
                                                          Sa
                                  sa
                               Un




Majority of the employee i.e. 39% of them agree.

Where as 28% of them are strongly agree.

22% of them neither agree nor disagree at their decision. The remaining of them

dissatisfaction.

As the percentage of the strongly disagree level of the employee and compared to the

agree level. We can conclude that the employees are somewhat satisfied




                                                                                                                     51
                                  BABASAB PATIL
  Vijayanand Road line Ltd                                                  Job satiafaction


Q11. - I am satisfied with the scope provided in VRL for my bright future



                                    no of respondent                    %
       Extremely satisfaction                                         8                    8
       Somewhat satisfaction                                         51                   51
       Somewhat dissatisfaction                                      20                   20
       Extremely dissatisfaction                                     10                   10
       Neither satisfaction nor
       dissatisfaction                                               11                   11




                                                   extremely satisfaction

                                                   somewhat satisfaction

                                                   somewhat
                                                   dissatisfaction
                                                   extremely dissatisfaction

                                                   neither satisfaction nor
                                                   dissatisfaction




Majority of the employee i.e. 51% are somewhat satisfaction.20%of them are somewhat

dissatisfaction.10% of Extremely dissatisfaction11% of them neither satisfaction nor

dissatisfaction.

We can conclude the employee is somewhat satisfied about the scope provided vrl.




                                                                                          52
                   BABASAB PATIL
  Vijayanand Road line Ltd                                                                                       Job satiafaction


Q12: - I am satisfied with Hubli unit as a place of work place



                                                          no of respondent                               %
                           Strongly agree                                                           40                      40
                           Somewhat agree                                                           44                      44
                           Somewhat disagree                                                         0                       0
                           Strongly disagree                                                         4                       4
                           Neither agree nor
                           disagree                                                                 12                      12




                            i am satisfied with hubli unit as a place of work

                      50
   no of respondent




                      45
                      40
                      35
                      30                                                                             no of respondent
                      25
                      20                                                                             %
                      15
                      10
                       5
                       0
                                                                                    neither agree
                                                                        dis agree
                               stronglyagree


                                               somewhat



                                                           somewhat




                                                                                    nor disagree
                                                                        strongly
                                                            dis agree
                                                 agree




Most of the employees that is 44% of them agree that work place .where as 40%of them

are strongly agree &12% of them are Neither agree nor disagree decision.The rest of

them are strongly disagree with the workplace.

As the % of strongly agree of the employee is very small,we can conclude that the

employee are agree with the condition of workplace.




                                                                                                                                 53
                                       BABASAB PATIL
  Vijayanand Road line Ltd                                                                                             Job satiafaction


Q13: - State the level of satisfaction towards the job security provided to you at VRL

Company.

                                                                           no of respondent                           %
                         1. Completely satisfied                                                                 16              16
                         2. Satisfied                                                                            58              58
                         3. Neither satisfied nor
                      dissatisfied                                                                                 8              8
                         4. Dissatisfied                                                                           5              5
                         5. Completely dissatisfied                                                                3              3




                                                        job srcurity at VRL

                      70
   NO OF RESPONDENT




                      60
                      50
                      40                                                                                no of respondent
                      30                                                                                %
                      20
                      10
                       0
                                                         satisfied nor




                                                                                        dis satisfied
                                                                         Dissatisfied
                           Completely




                                                                                        Completely
                                        2. Satis fied




                                                         dis satisfied
                                                          3. Neither
                            satisfied
                               1.




                                                                                             5.
                                                                             4.




Majority of the employee I:e ^4% of them agree that they are satisfied with the job

security provided to them, where as 18% of them are completely satisfied ,9% of them

agree to be .Neither satisfied nor dissatisfied .As the % of the dissatisfied level of

employees is small when compared to the satisfactory level, So we can conclude that the

employees are satisfied with the job security provided to them.




                                                                                                                                      54
                                BABASAB PATIL
  Vijayanand Road line Ltd                                                          Job satiafaction


Q14: - My talent / Intelligent is encouraged by my supervisor.



                                   No of respondent                       %
       Strongly agree                                                  18                  18
       Somewhat agree                                                  62                  62
       Somewhat disagree                                                8                   8
       Strongly disagree                                                2                   2
       Neither agree nor
       disagree                                                        10                  10




                                 Talent/intelligence

  70
  60
  50
  40                                                                    No of respondent
  30                                                                    %
  20
  10
   0
                                                           agree nor
                                               dis agree
                      Somewhat



                                  Somewhat




                                                           dis agree
         Strongly




                                               Strongly
                                   dis agree




                                                            Neither
          agree



                        agree




Majority of the employee I: e 62% of them agrees with talent/intelligence. Where as 18%

of them are strongly agree, 10% of them. Neither agree nor disagree .The remaining 10%

are disagree about their encouragement provided by supervisor We can conclude that the

employee will agree for the usage of talent/intelligence is encouraged by supervisor




Q15; -How do you rate the level of salary with respect to your job experience?
                                                                                                  55
                    BABASAB PATIL
  Vijayanand Road line Ltd                                                                                              Job satiafaction


                                                               No of respondent                          %
                         Poor                                                                           10                      10
                         Unsatisfactory                                                                  8                       8
                         Neutral                                                                        16                      16
                         Satisfactory                                                                   55                      55
                         Excellent                                                                      11                      11




                                             le v e l o f s a la r y w it h jo b e x e p e r ie n c e
   no of re s ponde nt




                         60
                         50
                         40                                                                       N o o f re s p o n d e n t
                         30
                         20                                                                       %
                         10
                          0
                             or




                                                                      y
                                                        al
                                        y




                                                                                    nt
                                                                       r
                                         r




                                                                   ct o
                                                       u tr
                          Po

                                     ct o




                                                                                lle
                                                     Ne




                                                                             ce
                                                                sfa
                                  sfa




                                                                           Ex
                                                                 ti
                                   ti




                                                              Sa
                                sa
                              Un




Majority of employee I:e 55% of the agree that, they are satisfied with the existing pay

.Where as 11% of them are fully satisfied ,16% of them agree to be neutral at their

decision .The remaining 18 % of them are dissatisfied.

We can conclude that when we see it looks more % of employee is dissatisfied with

salary provided by the organisation




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                                        BABASAB PATIL
Vijayanand Road line Ltd         Job satiafaction




         Finding & suggestions




                                               57
           BABASAB PATIL
    Vijayanand Road line Ltd                                              Job satiafaction


    Findings



•    54% of employees are satisfied with interpersonal relation and 46% are not satisfied.



•   57% of employees are satisfied with training provided by company and 43% are



    Dissatisfied.



•   New employees are not exposed to orientation program.



•   69% of employee are satisfied with canteen facility and suggested more improvement.



• In the organization there is no facility for employee restroom or refresh.




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                    BABASAB PATIL
  Vijayanand Road line Ltd                                                Job satiafaction




               Suggestions

The recommendation to improving the job satisfaction at VRL can be classified as

fallows.

              Training

              Salary

              Orientation program

              Others



Training program:

The training process at VRL is satisfactory to the employee. As shown in the finding,

that is 21& of them is dissatisfied with the tainting process. With the employee at lower

level and middle level they were of the opinion that, the training program are general in

nature. So the employee at lower level and middle level need the training program that

enhances their technical skill.



Therefore. I recommend to the management to conduct the training programs, which

enhance knowledge and skill their job.



               The interpersonal relationship is not satisfactory in VRL. As shown in the

findings, that 26% of them are not satisfied with the interpersonal relation, and also I find

that while interacting with the employees.




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               BABASAB PATIL
  Vijayanand Road line Ltd                                              Job satiafaction


So I recommended to the management to conduct on interpersonal relationship and also

suggested that to give teamwork to the employees. It will help to the management to

improve the interpersonal relationship between the employees. Not only giving

teamwork but also they to conduct some get together party for twice in a year.

Salary:

 In findings we can see 18% of the employees say that the salary provided them is very

poor. And 28% of them are neutral at their decision. When we see it looks a more % of

employee are dissatisfied with salary provided by the organisation. When I interacted

with the employee they felt that the salary provided by to them is less than when

compared to their workload.

Orientation program:

Whenever a new employee is recruited in the organisation he/she undergo an orientation

program for a one week. With this he/she need to understand the functioning of all

departments. For this most of new employee expressed that, we don’t have the much

knowledge about working of other department.



So I recommended to the management to conduct orientation program it should contain

following aspects.

                 Objective of the organisation

                 Function of the entire department with the employees

                 Key area of his/ her job.




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               BABASAB PATIL
  Vijayanand Road line Ltd                                                Job satiafaction


Others:

1. In the organisation there is no facility of sports. In particular there is no separate

   room for sports and whenever he/she feels tired of work or whenever they are free

   from work then they want to refresh themselves.

2. In the organisation there are no culture activities taking place. By the cultural activity

   the employee can express his/her creativity and talent inside them.

   So I recommended to the management to conclude some of the cultural

program.




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               BABASAB PATIL
Vijayanand Road line Ltd   Job satiafaction




            CONCLUSION




                                         62
           BABASAB PATIL
  Vijayanand Road line Ltd                                               Job satiafaction




     Conclusion


According to our study employee are satisfied with their job (except training,

Interpersonal relation. Orientation, rest room) in Vijayanand road line ltd.

              The employees’ job satisfaction level can be increased by improving

Interpersonal relations providing orientation and training programs and also by providing

Rest room facility.




                                                                                       63
               BABASAB PATIL
Vijayanand Road line Ltd   Job satiafaction




                                         64
           BABASAB PATIL
Vijayanand Road line Ltd                                   Job satiafaction



                           Appendix




                          Questionnaire


      1. Employee detail: -

      2. Employee Name: -

      3. Designation: -

      4. Age group: 20-25         25-30     30-35     35-40

      5.                  40-45     45-50       50&above

      6. Work Experience:

      7. Department:



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           BABASAB PATIL
     Vijayanand Road line Ltd                                      Job satiafaction


Q1: -The infrastructure provided to you at your workplace

1. Bad

2. Poor

3. Good

4. Excellent

5. Neither Good nor bad




Q2: -Welfare Facilities provided Are Adequate & well maintained.

1. Strongly agree

2.     Somewhat agree

3. Somewhat disagree

4. Strongly disagree

5. Neither agree nor disagree




Q3:-How is the relationship between the employee and the management.

1. Poor

2. Un satisfactory

3. Neutral

4. Satisfactory


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                BABASAB PATIL
     Vijayanand Road line Ltd                                       Job satiafaction


5. Excellent



Q4:-How would you rate the interpersonal relationship between the employee.

1.     Poor

2. Un satisfactory

3. Neutral

4. Satisfactory

5. Excellent




Q5: -. Management handled grievances & complaints in the time & up to your

satisfaction.

1.     Strongly agree

2.     Somewhat agree

3. Somewhat disagree

4. Strongly disagree

5. Neither agree nor disagree



Q6:-.How is the canteen facility provided in VRL .

           1. Poor

           2. Un satisfactory

           3. Neutral

           4. Satisfactory


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                 BABASAB PATIL
  Vijayanand Road line Ltd                                     Job satiafaction


          5. Excellent



  Q7: -How do you rate transport facility provided by VRL.

1. Poor

2. Un satisfactory

3. Neutral

4. Satisfactory

5. Excellent




Q8:-. Job promotion in this organization is impartial.

1. Strongly agree

2. Somewhat agree

3. Somewhat disagree

4. Strongly disagree

5. Neither agree nor disagree



Q9: - The fringe benefits given to employee are good in VRL.

1. Strongly agree

2. Somewhat agree

3. Somewhat disagree

4. Strongly disagree

5. Neither agree nor disagree


                                                                             68
               BABASAB PATIL
     Vijayanand Road line Ltd                                          Job satiafaction




Q10: how would you rate the training process at VRL

1.     Strongly agree

2.     Somewhat agree

3. Somewhat disagree

4. Strongly disagree

5. Neither agree nor disagree




Q11: - I am satisfied with the scope provided in VRL for my bright future.

1. Extremely satisfied

2.     Somewhat satisfied

3. Somewhat dissatisfied

4. Extremely dissatisfied

5.     Neither satisfied nor dissatisfied.



Q12: - I am satisfied with Hubli unit as a place of work place.

1. Strongly agree

2. Somewhat agree

3. Somewhat disagree

4. Strongly disagree


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                  BABASAB PATIL
  Vijayanand Road line Ltd                                             Job satiafaction


5. Neither agree nor disagree



Q13: - State the level of satisfaction towards the job security provided to you at VRL

Company.

1. Completely satisfied

2. Satisfied

3. Neither satisfied nor dissatisfied

4. Dissatisfied

5. Completely dissatisfied




Q14: - My talent / Intelligent is encouraged by my supervisor.

1. Strongly agree

2. Somewhat agree

3. Somewhat disagree

4. Strongly disagree

5. Neither agree nor disagree



Q15; -How do you rate the level of salary with respect to your job experience?

1. Poor

2. Un satisfactory

3. Neutral

4. Satisfactory

5. Excellent


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               BABASAB PATIL
Vijayanand Road line Ltd    Job satiafaction




             BIBLIOGRAPHY
                                          71
           BABASAB PATIL
Vijayanand Road line Ltd                                       Job satiafaction




 BIBLIOGRAPHY



       P.subha rao “personal and human resource management”

       Himalaya publishing house.

       Company document

       Company profile




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           BABASAB PATIL
Vijayanand Road line Ltd   Job satiafaction




                                         73
           BABASAB PATIL

				
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babasab patil babasab patil management trainee https://sites.google.com/site/babambafinance/
About is presently working for ASHOK IRON group Belguam he has completed his MBA master degree in Finance from Basaveshwar Engineering College, Bagalkot.(Autonomous)Patils some majour projects are Organization : GIOJIT PNB PARIBAS Financial Services Ltd Bagalkot.Project Title:A Study on Technical Analysis of Automobile Sector. Organization :S S H S K LTD NIPANI.  Project Title :A study on Ratio Analysis of SSHSK LDT Nipni.