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Hampshire Fire and Rescue Service Assessment and Development Centres Hampshire Fire and Rescue Service Objectives By the end of this session you should; • Understand the PQA framework, what they are and how they work. • Be able measure yourself against the PQA framework. • Understand the ADC process. Hampshire Fire and Rescue Service Where did the ADC come from? • ADC project initiated in 2002 by ODPM (DCLG). • Personal Qualities and Attributes identified from National Occupational Standards. • A&DC LTD develop the process. • Implementation 2005 onwards. • Planned to be mandatory across the service. Hampshire Fire and Rescue Service Progression Through Management Levels • Firefighter. • ADC. • Supervisory Manager. • ADC. • Middle Management. • ADC. • Strategic Management. Hampshire Fire and Rescue Service Progression Between Roles • Firefighter. • Supervisory Management ADC. • Crew Manager. • PQA Interviews. • Watch Manager. • Middle Manager ADC. • Station Manager. Hampshire Fire and Rescue Service What does the ADC test? • The ADC measures only one thing, PQAs Personal Qualities and Attributes. Hampshire Fire and Rescue Service Why test PQAs? • The Fire and Rescue Service now selects managers for the type of person they are, not what they know. The PQAs describe this type of person. • Once the right type of person has been selected (through the ADC) then training and development inputs ensure they are competent in role. Hampshire Fire and Rescue Service What are PQAs? • PQAs are clearly defined behavioural standards ie the way we behave, the way we work and how we interact with other people • They define values and actions. • The PQA framework describes the ideal FRS.manager. Hampshire Fire and Rescue Service What are the PQAs? • There are 10 PQAs at Supervisory Level. • Each PQA is broken down into fine detail within the Behaviourally Anchored Rating Scales [BARS] Hampshire Fire and Rescue Service Supervisory Level PQAs • Commitment to Diversity and Integrity • Openness to change • Confidence and Resilience • Working with others • Effective communication • Commitment to Development • Problem solving • Situational awareness • Commitment to Excellence • Planning and Implementing Hampshire Fire and Rescue Service Supervisory Level –Generic BARS Openness to Change Proactively supports change, adjusting approach to meet changing requirements Constructs 4 3 2 1 Questions Proactively questions current Questions current ways of Rarely sees problems with Is unable and/or unwilling to ways of operating, being operating and is able to current ways of working unless design new ways of working, adaptable and resourceful in suggest some ways of making prompted. Alternatively, may maintaining out dated developing more efficient the current ways of operating question existing practices but processes. processes. more effective. is unable to improve them. Drive and Initiates, supports and drives Positively supports and Has some involvement in Sees any change to the Support change initiatives early on, defends change initiatives and change initiatives but current ways of working as focusing others on the benefits tends to be more responsive to perceives them as a threat to unnecessary, resisting the Change of the new ways of working. change than a driver of the status quo, being less changes and/or allowing change. active in the implementation. members of their team to. Explores Actively enters into Explores the ideas of others Listens to the ideas of others Does not approach others for Ideas consultation with a wide range being focused on the most but fails to explore them or their ideas and/or is dismissive of internal and external parties obvious stakeholders before only explores ideas of others of ideas presented to them. to explore the ideas of others, investigating the viability or when directly approached. doing appropriate benefits of the ideas. investigations to determine the viability and benefits. Continuously seeks Keeps up-to-date with Has a basic awareness of Demonstrates complete Keeps up to date information on all aspects of changing circumstances and changing circumstances or ignorance of future future developments to ensure new information but is less future developments but developments and is unwilling that behaviour and actions are proactive in finding this chooses not to use all the to update him/herself with in line with current information. information at their disposal. contemporary information. requirements. Adapts Plan Consistently demonstrates the Can adapt the key elements of Finds it difficult to adapt plans Fails to adapt plans at very ability to adapt entire plans plans and improvise under at very short notice but is more short notice, sticking to the and improvise on the spot. most circumstances. effective with less demanding original plan regardless of its timelines. ineffectiveness. Considers Creates a wide range of Has an alternative approach or Rarely has an alternative Never has an alternative Alternatives considered plans or alternative contingency plan in place most course of action or course of action or approaches before of the time which has been contingency plan or this plan contingency plan in place commencing on the task. considered at a basic level. may not have been thought demonstrating inflexibility or an through sufficiently. inability to predict alternative eventualities. Hampshire Fire and Rescue Service The ADC Process. Application Short Performance Development Form ITOP a Feedback Review Report Meeting (PDRM) r Assessment Short Development Feedback Centre (ADC) Report Feedback on Decision ADC Letter Unsuccessful Development Programme Allocation Decision Letter Successful Hampshire Fire and Rescue Service Phase 1 • A test of your understanding of the PQAs. • No exemptions for holders of FSEB LFFs Exam. • Two tests which measure 5 PQAs. • Situational Judgement Test. • Simulation Exercise. Hampshire Fire and Rescue Service Situational Judgement Test • 38 Multiple choice questions. • The questions are divided between WwO, CDvpt, CDI, EC. • Each question gives a scenario that you could meet as a supervisory manager. • You choose the best answer within the PQA framework. Hampshire Fire and Rescue Service Situational Judgement Test (untimed) “You have recently taken on a new trainee in to your team. The trainee is very enthusiastic but finds it hard to remember key facts and pieces of information. You think about how you might manage the process of the new trainee” Which one of the following is likely to be the most effective? A. Take the trainee to one side and stress the importance to them of remembering key facts and information. B. Assume that any training for this trainee will take a little longer. However because of the trainee’s enthusiasm they will eventually get there. C. Provide additional training for the trainee and formally check and record their progress in relation to this extra training. D. Identify where the trainee is doing reasonably well and use this as a basis for providing positive feedback. Hampshire Fire and Rescue Service Situational Judgement Test (untimed ) • Your team has been joined by a new team member who is rather quiet and much prefers to read books in their quiet periods rather than socialise with the rest of the watch. The team member also refuses to join in with the after work activities and social events organised by the team. Although not initially a big issue some of the existing team are now getting irate about it and believe the new member is being deliberately aloof and superior. Which one of the following actions is likely to be most effective? 1. Re state to the whole team the fire services position on having respect for individual differences. 2.Have a word with the new team member and try to persuade them to get more involved with the others. 3. Respond in a low key way and watch out for any inappropriate behaviour and take action if necessary. 4. Monitor the situation and take formal disciplinary action should anyone fail to show appreciation for the diversity of individuals. Hampshire Fire and Rescue Service Simulation Exercise This is a written exercise designed to simulate the type of problems and paperwork that a Supervisory Manager would have to deal with. The Participant is asked to complete three related tasks such as: • Allocating tasks to your team members • Securing resources within budget restraints • Writing a letter Hampshire Fire and Rescue Service Balloon Fiesta Ex Hampshire Fire and Rescue Service ADC Tools • This is a test of your demonstration of the PQAs. • 5 different tests at Supervisory Level • National usage. • Specifically designed for Fire Service use. • Not set in a Fire Service context. • Annual application. • Tools will change each year. Hampshire Fire and Rescue Service Multiple Assessment Process • A group of assessors. • A group of participants. • A variety of exercises. • Measured against job related behaviours [PQAs] • Shared data. Hampshire Fire and Rescue Service Supervisory Level Tools • Performance Review Meeting • Group Discussion • In Basket Exercise • Multi-Role Play Exercise • Briefing Exercise • Self Development Module Hampshire Fire and Rescue Service What does the ADC test? • The ADC measures only one thing, PQAs Personal Qualities and Attributes.
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