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									            Hampshire Fire and Rescue Service




Assessment and Development
         Centres
                   Hampshire Fire and Rescue Service


              Objectives
By the end of this session you should;

• Understand the PQA framework, what
  they are and how they work.
• Be able measure yourself against the
  PQA framework.
• Understand the ADC process.
                      Hampshire Fire and Rescue Service


Where did the ADC come from?
• ADC project initiated in 2002 by ODPM
  (DCLG).
• Personal Qualities and Attributes identified
  from National Occupational Standards.
• A&DC LTD develop the process.
• Implementation 2005 onwards.
• Planned to be mandatory across the service.
                      Hampshire Fire and Rescue Service

Progression Through Management Levels

  •   Firefighter.
  •   ADC.
  •   Supervisory Manager.
  •   ADC.
  •   Middle Management.
  •   ADC.
  •   Strategic Management.
                   Hampshire Fire and Rescue Service

     Progression Between Roles
•   Firefighter.
•   Supervisory Management ADC.
•   Crew Manager.
•   PQA Interviews.
•   Watch Manager.
•   Middle Manager ADC.
•   Station Manager.
                  Hampshire Fire and Rescue Service


    What does the ADC test?

• The ADC measures only one thing,


           PQAs
   Personal Qualities and Attributes.
                   Hampshire Fire and Rescue Service

           Why test PQAs?
• The Fire and Rescue Service now
  selects managers for the type of
  person they are, not what they know.
  The PQAs describe this type of person.
• Once the right type of person has been
  selected (through the ADC) then
  training and development inputs ensure
  they are competent in role.
                  Hampshire Fire and Rescue Service


          What are PQAs?
• PQAs are clearly defined behavioural
  standards ie the way we behave, the
  way we work and how we interact with
  other people
• They define values and actions.
• The PQA framework describes the ideal
  FRS.manager.
                   Hampshire Fire and Rescue Service


        What are the PQAs?
• There are 10 PQAs at Supervisory
  Level.
• Each PQA is broken down into fine
  detail within the Behaviourally Anchored
  Rating Scales [BARS]
                        Hampshire Fire and Rescue Service

         Supervisory Level PQAs
•   Commitment to Diversity and Integrity
•   Openness to change
•   Confidence and Resilience
•   Working with others
•   Effective communication
•   Commitment to Development
•   Problem solving
•   Situational awareness
•   Commitment to Excellence
•   Planning and Implementing
                                                                             Hampshire Fire and Rescue Service
                                                         Supervisory Level –Generic BARS
Openness to Change

Proactively supports change, adjusting approach to meet changing requirements

      Constructs                     4                                   3                                  2                                   1


      Questions       Proactively questions current        Questions current ways of         Rarely sees problems with           Is unable and/or unwilling to
                      ways of operating, being             operating and is able to          current ways of working unless      design new ways of working,
                      adaptable and resourceful in         suggest some ways of making       prompted. Alternatively, may        maintaining    out      dated
                      developing   more     efficient      the current ways of operating     question existing practices but     processes.
                      processes.                           more effective.                   is unable to improve them.

       Drive and      Initiates, supports and drives       Positively   supports      and    Has some involvement in             Sees any change to the
        Support       change initiatives early on,         defends change initiatives and    change         initiatives  but     current ways of working as
                      focusing others on the benefits      tends to be more responsive to    perceives them as a threat to       unnecessary, resisting the
        Change        of the new ways of working.          change than a driver of           the status quo, being less          changes    and/or     allowing
                                                           change.                           active in the implementation.       members of their team to.

       Explores       Actively        enters      into     Explores the ideas of others      Listens to the ideas of others      Does not approach others for
        Ideas         consultation with a wide range       being focused on the most         but fails to explore them or        their ideas and/or is dismissive
                      of internal and external parties     obvious stakeholders before       only explores ideas of others       of ideas presented to them.
                      to explore the ideas of others,      investigating the viability or    when directly approached.
                      doing                appropriate     benefits of the ideas.
                      investigations to determine the
                      viability and benefits.
                      Continuously              seeks      Keeps       up-to-date    with    Has a basic awareness of            Demonstrates        complete
      Keeps up to
         date         information on all aspects of        changing circumstances     and    changing circumstances or           ignorance       of      future
                      future developments to ensure        new information but is    less    future    developments       but    developments and is unwilling
                      that behaviour and actions are       proactive in finding       this   chooses not to use all the          to update him/herself with
                      in      line   with     current      information.                      information at their disposal.      contemporary information.
                      requirements.
      Adapts Plan     Consistently demonstrates the        Can adapt the key elements of     Finds it difficult to adapt plans   Fails to adapt plans at very
                      ability to adapt entire plans        plans and improvise under         at very short notice but is more    short notice, sticking to the
                      and improvise on the spot.           most circumstances.               effective with less demanding       original plan regardless of its
                                                                                             timelines.                          ineffectiveness.

       Considers      Creates a wide range of              Has an alternative approach or    Rarely has an alternative           Never has an alternative
      Alternatives    considered plans or alternative      contingency plan in place most    course     of      action  or       course      of     action      or
                      approaches              before       of the time which has been        contingency plan or this plan       contingency plan in place
                      commencing on the task.              considered at a basic level.      may not have been thought           demonstrating inflexibility or an
                                                                                             through sufficiently.               inability to predict alternative
                                                                                                                                 eventualities.
                                             Hampshire Fire and Rescue Service

                   The ADC Process.

              Application                                    Short
Performance
Development     Form                    ITOP         a     Feedback
   Review                                                   Report
  Meeting
  (PDRM)                                 r                            Assessment
                                         Short                        Development
                                       Feedback                       Centre (ADC)
                                        Report

                                                                      Feedback on
                            Decision                                     ADC
                             Letter               Unsuccessful


                                                       Development
                                                       Programme
                                                        Allocation

                            Decision
                             Letter                 Successful
                   Hampshire Fire and Rescue Service

                Phase 1
• A test of your understanding of the
  PQAs.
• No exemptions for holders of FSEB
  LFFs Exam.
• Two tests which measure 5 PQAs.
• Situational Judgement Test.
• Simulation Exercise.
                   Hampshire Fire and Rescue Service


   Situational Judgement Test
• 38 Multiple choice questions.
• The questions are divided between
  WwO, CDvpt, CDI, EC.
• Each question gives a scenario that you
  could meet as a supervisory manager.
• You choose the best answer within the
  PQA framework.
                                      Hampshire Fire and Rescue Service

         Situational Judgement Test (untimed)
“You have recently taken on a new trainee in to your team. The trainee is
very enthusiastic but finds it hard to remember key facts and pieces of
information. You think about how you might manage the process of the new
trainee”

Which one of the following is likely to be the most effective?


A. Take the trainee to one side and stress the importance to them of
remembering key facts and information.

B. Assume that any training for this trainee will take a little longer. However
because of the trainee’s enthusiasm they will eventually get there.

C. Provide additional training for the trainee and formally check and record their
progress in relation to this extra training.

D. Identify where the trainee is doing reasonably well and use this as a basis for
providing positive feedback.
                                                 Hampshire Fire and Rescue Service

          Situational Judgement Test (untimed )
•   Your team has been joined by a new team member who is rather quiet and much prefers to
    read books in their quiet periods rather than socialise with the rest of the watch. The team
    member also refuses to join in with the after work activities and social events organised by
    the team. Although not initially a big issue some of the existing team are now getting irate
    about it and believe the new member is being deliberately aloof and superior.

    Which one of the following actions is likely to be most effective?

    1. Re state to the whole team the fire services position on having respect for individual differences.

    2.Have a word with the new team member and try to persuade them to get more involved with the
    others.

    3. Respond in a low key way and watch out for any inappropriate behaviour and take action if
    necessary.

    4. Monitor the situation and take formal disciplinary action should anyone fail to show appreciation
    for the diversity of individuals.
                                    Hampshire Fire and Rescue Service

                       Simulation Exercise
   This is a written exercise designed to simulate the type of problems and
   paperwork that a Supervisory Manager would have to deal with.

   The Participant is asked to complete three related tasks such as:

• Allocating tasks to your team members

• Securing resources within budget restraints

• Writing a letter
       Hampshire Fire and Rescue Service




Balloon Fiesta Ex
                    Hampshire Fire and Rescue Service

              ADC Tools
• This is a test of your demonstration of
  the PQAs.
• 5 different tests at Supervisory Level
• National usage.
• Specifically designed for Fire Service
  use.
• Not set in a Fire Service context.
• Annual application.
• Tools will change each year.
                   Hampshire Fire and Rescue Service

    Multiple Assessment Process

• A group of assessors.
• A group of participants.
• A variety of exercises.
• Measured against job related
  behaviours [PQAs]
• Shared data.
                   Hampshire Fire and Rescue Service


       Supervisory Level Tools

•   Performance Review Meeting
•   Group Discussion
•   In Basket Exercise
•   Multi-Role Play Exercise
•   Briefing Exercise
•   Self Development Module
                  Hampshire Fire and Rescue Service


    What does the ADC test?

• The ADC measures only one thing,


           PQAs
   Personal Qualities and Attributes.

								
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