Trade Magazine published for
Multi Service & Repair Centres
Shoe Repair, Keys & Security
Trophies & Engraving, Watch
Repairs, Dry Cleaning etc...
Summer 2011 today
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Collections Rebranding Down Under Bench
News from the office of the
find of interest and useful. Business News
This quarter’s business news
New regular article contributor update has some important
I am pleased to welcome as a articles covering items such as
regular contributor to “Services making your workplace safe,
Today” Ray Flippence whom portable appliance testing
some of you may have heard information, how to obtain
of, Ray is responsible for free TAX and PAYE tools and
producing the magazine “Tips news of the first corporate
‘n’ Tingles for the foot repairers manslaughter case under the
association of Australia, Ray’s new ruling.
News from the Office 2 contribution will go under the
heading of “News from Down New Business Partner
Shoe Museum 3 Hello Everybody, Under” with news and views Peninsular
from repairers in Australia, I More news from our new
Meet a Member 5 And welcome to this quarters am looking forward to working business partner Peninsular
edition of “Services Today” with him and hearing what is this time we are looking into
New Corporate Colors 6 magazine I spoke about our the latest news and issues employment issues and the
new colour scheme in my concerning the repairers in difficulties that come with some
Business News 8/9 news notes in the Spring- Australia. situations.
edition not only for the
News from Down Under 10 Magazine but also this is Northampton Shoe Museum If you would like to be added to
being reflected in the Monthly I finally managed to get to visit our mailing list, please call the
Shoemakers Bench 12 Newsletter “Service Call” Northampton Shoe museum MSA office.
the refresh of the website and it was well worth the effort
Chairmans Chat & and will also be reflected in and I would highly recommend And finally we have the
our stationery as the year any of our readers to make time regular features “Last Word”,
Last Words 14 progresses. In this magazine to pay a visit. Chairman’s Chat, can you
you will be able to see some “Name the item” Phil Taylors
Classified Adverts 15 of those changes as I have Meet a Member “News from the shoemakers
included some sample This quarters meet a member bench”.
pictures for you to see, in took me to the delightful market
fact some members will have town of Stony Stratford to meet Best wishes
already received the new the business owner Joe Stokes
style certificate already. and his team. I’m sure you
will enjoy reading about how
We welcome any constructive Joe got to where he is today Martyn
positive or negative feed-back and what his thoughts and tips
2000 copies distributed throughout from our readers, we have I are to increase turnover and
believe put together in this customer care. Martyn Harvey
edition a number of interesting Chief Executive
articles which I hope you will MSA UK Ltd.
The MultiService Association
MSA and Cutting Edge
Advertising & Editorial
Contact: Martyn Harvey
MSA Ltd. “Services Today”, c/o
MSA Ltd, PO Box 9378, Newark,
Tel: 01400 281298
Fax: 01400 282326 There has never been a better time to be a member of the MSA. All new members
Email: firstname.lastname@example.org and existing members, when renewing their membership, will receive a voucher
book, effectively, making membership free, if all of the vouchers are used.
Editorial in this magazine does Don’t delay, join today - for less than 33p per day when paying
not represent the views and via direct debit mandate - and see what the MSA can do for you
policy of The MSA Organisation, and your business. The MSA is the UK’s only Trade Association
nor can the editor, production representing shoe repairers and associated trades.
company or “Services Today”
accept any responsibility for If you would like to find out more about joining then you can visit
advice given or product claims
our web site www.msauk.biz where you can download a member
application form or you can call the office on 01400 281298.
made throughout the magazine.
Formally Shoe Service Magazine
Northampton Museums and Art Gallery
I finally found time in March other shoe museums around the decorative objects for several
to go and visit the Shoe world. I have been doing the job hundred years. Snuff boxes
collection at the Northampton for 12 years and I am constantly and other small decorative
museum, I must say that learning along the way”. objects have been made in
I never realised what a the shape of shoes. We have
fantastic collection and Background and History a representative collection of
variety they have available Northampton Museum is home ceramic, wooden and metal
for you to see and I would to the designated collection of objects in the shape of shoes,
recommend you visit the Shoes and Shoemaking. The as well as miniature shoes
museum as soon as you Museum has been collecting made by shoemakers.
can, all the details you need shoes since about 1870 and
can be found via the website now has over 13,000 shoes Followers of Fashion
address or contact number dating from 1620 to the present Followers of Fashion deal’s
below, plus I have also day, we do however, have with fashion and design and
added the same details to a small collection of earlier highlights some of the recurring
our website, which can be examples from Ancient Egypt themes in fashionable footwear.
found via the suppliers link and the Roman and Tudor
on the landing page, prior to periods.
my visit, I had arranged to
meet Shoe resources Officer, The collection
Rebecca Shawcross, Rebecca The collection contains men’s,
explained to me what her job women’s and children’s shoes.
involves. Some of these have been worn
and some are samples made by
“Part of my role involves the the factories to advertise their
collection and management of wares.
the Designated Shoe Collection,
which involves such tasks as Most of the collection is of
the documentation and storage fashion footwear made in
of the shoes and related items. Britain, Western Europe
Making the store, archive and and North America. Military
reference library available by footwear is well represented,
appointment to a wide variety Northamptonshire having
of different people from under made shoes for the armed
graduate and post graduate forces since at least 1642.
students, to designers (we have The footwear section of the
recently had representatives collection includes overshoes,
from Prada, Kurt Geiger and galoshes and patterns. There
Rakish Heels), radio and TV. is also a collection of footwear Concealed Shoes
I also provide talks on various from other cultures, much The museum also maintains
subjects relating to shoes, the of which was collected by an index of Concealed Shoe
most popular being a History of travellers and foreign residents finds. Shoes have been hidden
Shoe Fashions. I also undertake in those countries as souvenirs in buildings for good luck and
store tours”. and gifts. protection for many hundreds
of years. More details on
“The Shoe Department The collection also contains this particular subject will be
receives an enormous number lasts and components for included in the August edition.
of enquires each month from making shoes as well as
all sorts of different people. part made shoes showing
Recently they have ranged from construction methods, shoe
the BBC asking what style of machinery, a large number of Highlights
shoes would brides have worn hand tools, items relating to the Highlights of the collection
in the 1940s, what a Romano selling of shoes, shoe trimmings include a boot made for an
British man would have worn and buckles, shoe polish, shoe elephant, the stilts in the shape
in 300 AD and family history trees and other shoe related of a pair of Doc Martens made
enquires along the lines of ‘my subjects. for Elton John to wear in the The staff are happy to attempt
grandfather was a shoemaker, Pinball Wizard sequence in the to answer enquiries about
do you have any information Trade Journals and film of ‘Tommy, A Rock Opera’, shoes, and identify and date
on him?’ I also create and catalogues a pair of blue velvet shoes them. They give talks to
put on shoe exhibitions, deal There is an archive containing embroidered in gold made about organisations and welcome
with shoe loan requests from trade journals from Britain, 1660, the shoes Queen Victoria group visits to the museum
other museums and maintain Europe and the USA, wore on her wedding day and a where visitors can see some of
and forge new working catalogues and photographs. pair of Super Elevated Ghillies the shoes not usually on display.
relationships with relevant We also have a library of shoe by Vivienne Westwood (the style Researchers are welcome but
outside organisations and related books. that caused Naomi Campbell’s need to make an appointment
companies such as the existing downfall in 1994). before they visit.
shoe companies in the town and Shoes have been used as
Listen to what you should be doing whilst your working
actual sound recording. This Music Users, then Play/Supply
needs to be covered by a PPL Music, then ‘type of business’
license. to obtain an example quotation.
To obtain a licence contact the
The payment to the PRS is above number.
distributed to composers and
publishers. You can pay for and obtain
The payment to PPL is a licence over the telephone
distributed to record companies in about 10 minutes. To find
and performers. out more about Phonographic
Performance Ltd go to http://
If you play music on your www.ppluk.com.
business premises, you need
clearance to do so from the To find out how much a licence
The cost of music in the However, this may not be the owners of that music. If you would be once there, click on
workplace has long been case. do not obtain clearance for Music Users, then Playing
a bone of contention for your use of copyrighted music, Music in Public, then select your
business owners and I’ve Both PPL and PRS licence you could face legal action for ‘type of business’ Next, click on
recently experienced an music, however, they are not copyright infringement and may the type of music you play, the
increase in calls about the same. Whenever a sound become liable to pay damages floor area of premises and so
the PPL or Phonographic recording is played in public, and costs. on to find licence fee payable.
Performance Ltd. there are two separate licence You can apply for and obtain a
fees that are payable: To find out more about licence online
Many small businesses thought Performing Right Society go to
that by purchasing a licence 1. A copyright for the musical http://www.prsformusic.com.
from the PRS (Performing Right and lyrical composition. This is
Society) they had fully complied covered by your PRS license. To find out how much a licence
with copyright legislation.
2. A separate copyright for the would be once there, click on
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Stony Service Centre Classic Cobblers
19th Janaury 2011
decided to take the council to the staff are trained in the “Joe
a high court judiciary review Stokes” style, all the staff are
in tandem with other affected multi-skilled and he personally
local business owners but after oversees that process,
a year, the combined costs ensuring his customers get
proved too prohibitive to take it the best possible service and
further. their work is carried out to the
The stress of court costs left
Joe severely frustrated so
when he was approached by
an Iranian couple who wished
to purchase the business he
decided to sell in October
As I drove into Stony Joe to progress and develop 1999.
Stratford on a lovely sunny his skills outside of the family
morning I was struck by the business. The shop in Green Re- Start Denis Lysaght has worked for
picturesque approach into Street was later sold to James Joe found an opportunity in Joe for 7 years and in speaking
this lovely market town, Shoe Care Ltd. March 2000 to open a small to Denis it is clear that he
Joe’s shop is based in the satellite site inside a 24 hours shares the same passion for
high street which was a hive Joe’s first professional foray Tesco Store at Kingston, Milton his work and the variation it
of activity even at 10.30am, away from the family was to Keynes, followed six years brings. Denis enjoys working
so clearly this seemed to be BSC where he refined and later by purchasing his Stony across both sites helping drive
an ideal location to have a honed his skills for another two Stratford site he is in today.. the business forward.
business. and half years. Looking to go
‘up the ladder’ he then moved Joe decided that going forward
As I entered the shop I was to Allied Shoe Repairs as a this time he would keep the
greeted by Joe with a warm manager, a role he retained size of the business small and
handshake and the offer of when Sketchley entered the manageable with a personal
refreshment, which was very shoe repair market. Joe philosophy of returning to the
welcome. enjoyed nine years covering basic shoe repair industry
the south east as an Area fundamentals of a Multi-
Joe and I then settled down Supervisor training new staff Service offering. Mark Thompson has worked
in the back office and he when Supa Snaps bought As the recent financial crisis bit for Joe for 18 months and he
proceeded to explain to me Sketchley which was the start into market town economies, is shortly due to be a Dad for
how he arrived, after 32years of the demise of the Sketchley Joe introduced a check list of the very first time. Mark loves
in the trade, where he is today. brand as a business. questions for counter staff to the customer interaction and
help them sense check if any is in the process of completing
The Journey of the additional jobs or service his training on Stitching and
Joe explained that he started sundries can be applied when Engraving.
work in London as a dispatch a customer comes into one
rider, and was invited to go of his sites (commonly known
into business with his Dad, Joe as up-selling.) Joe tracks the
Senior, and at that time it was extra business this generates
a toss-up between opening a and Joe has shown what a
video or a cobblers shop. difference this can make to
overall turnover and ultimately
The shop was based in Green First Shop his profitability. On average,
Street, Upton Park, London Joe opened his first shop as this type of initiative can Sue Richards has worked for
and while they proceeded a dry cleaners/ shoe repair generate an additional £300- Joe for 5 years and can also
to get the shop fitted out, service in Hertford in May 1994 £500 per week in sales, which cut all major keys. She takes
they made arrangements followed by St. Albans the he in turn passes the profit on the details for the engraving
with a cobbler who lived in following year. This was quickly to his staff as salary increase. orders and is a dab hand
Southend to come over to followed by satellite sites in This helps maintain staff and at creative window display
Green Street four days a week Hemel Hempstead, Watford, team loyalty in tough conditions themes that delight the local
to train Joe and Joe Senior. Radlett and Stanmore. So by and Joes philanthropic attitude clientele. She works 4 days a
It took 9 months for them 1997 there were six outlets, is rare in such thrifty times! week and as Sue previously
both to become proficient by and all the growth was funded worked in a gift shop, this has
which point they had firmly from within the business Joe does admit to missing an come in very handy in her
established their passion for with very little support from opportunity by being skeptical current role.
the cobbling trade. the banks. In 1998, the St about the benefits of offering
Albans site then encountered the transformer key service. He It is clear to me, from the
Joe and his Dad worked the challenge of overnight realises that he should have atmosphere within the shop
together in Green Street for the pedestrianisation of the whole started offering this service five and I having spoken to each of
next three years, and when Joe road by the local council. This years sooner. the staff individually, that they
Senior’s son-in-law came to supposed’ temporary’ change enjoy working for Joe.
work with them, this enabled stayed in place for 5 years. Joe Working environment
Joe is keen to stress that all
New Corporate Colours
MSA Rebranding Excercise
As you will see, The MultiService Association has gone through a rebranding exercise. We are pleased to share with you our new identity
which is being rolled out across the range of MSA material. Please find displayed below a selection of the new corporate colour scheme that
will be reflected throughout all of the stationery, point of sale, news and media members receive in the future, we will continue the roll out
through the present year.
Working in Partnership
Protecting Business with Employement Issues
• If you are proposing to dismiss an employee. • Any pregnancy/maternity/paternity or other child
• When one of your clients complains about one of
your staff. • If you are about to take action regarding the
conduct or capability of an employee for behaviour
• Where an employee raises a formal grievance with or performance.
• Where a situation becomes heated or results in a
• If you intend selling or buying a business or part of walk out or a no show.
• Where an acrimonious resignation occurs.
• Employees requesting or asserting statutory rights.
• Before you change the terms and conditions of an
• If you are proposing changing an employee’s job employee’s contract.
location or duties.
• Dealing with requests for part-time work or flexible • Any complaints of bullying, harassment,
working. victimisation or alleged discrimination of any kind.
• If you gain or lose a contract to provide services for
a third party. • Before you deal with any issues of long
• Any other general employment issues or queries
with over one year’s service. • Potential redundancies where you have a mismatch
in the demand and supply of labour.
We The MSA are offering you support from the UK’s leading Employment Law and Health and Safety Consultancy
Peninsula Business Services Ltd. For FREE advice, quoting reference MSA 001 please call and speak to Matthew Clayton
on 07966 112034 or Email your details to email@example.com
PENINSULA BUSINESS provided within the consultancy TRIBUNAL fully supported by an insurance
SERVICES agreement. REPRESENTATION indemnity, protecting your
Peninsula Business Services Should you become involved business against legal costs or
is the leading Employment 24 HOUR ADVICE SERVICE in a Tribunal which is often avoiding H&S prosecutions
Law and Health & Safety You and any of your nominated unavoidable in today’s climate,
consultancy in the UK and staff, could have access to we visit your premises, take INDEMNITY SCHEME
Ireland. With over 27years our 24 Hour Advice Service. statements and collate the We take out an insurance
experience, we are one of the This would ideally involve all facts, prepare the case, brief Indemnity policy on your
few private companies whose line managers, individuals with witnesses, undertake research behalf, with an authorised
views are regularly sought by responsibility for personnel/ and represent you at Tribunal. insurer, which provides for
the Department of Trade & payroll and anyone who has two tiers of service. Firstly,
Industry. to deal with employees on a HEALTH & SAFETY AT WORK the legal costs in defending
day-to-day basis, particularly Our service provides you with Employment Tribunal
EMPLOYMENT LAW those with responsibility for all the documentation, advice proceedings or Health & Safety
We provide tailor made recruitment and discipline. and individual help to ensure criminal prosecutions, which
statements of main terms of The 24 Hour Advice Service is your company is complying can in most cases be very
employment i.e. contracts not based on an answer phone with H&S legislation. costly, are all paid for under the
of employment. We write outside normal working hours; indemnity scheme. Secondly,
your company hand-book you will always be able to We visit your premises, carry compensation awarded at
for employees and also speak directly to a Consultant out an audit and write a general Employment Tribunals in cases
provide updates for your to discuss any employment H&S policy incorporating line of unfair dismissal arising out
documentation when law/health & safety matter that management and employees of conduct, capability and
changes in legislation requires attention. responsibilities along with redundancy are funded, as are
demand. Personnel training emergency procedures. any appropriate settlements,
can be included if required. if the advice guidelines are
All personnel stationery is We offer advice 24 hours a day, followed.
A Safe Environment UK PAT Testing
How to make your workplace safe PAT Testing Information Directory
assessment style approach Pat testing or portable circumstances:
introduced. Fire certificates for appliance testing is an 1. Where appliances are used
higher risk premises are no important part of any health by employees.
longer valid. & safety policy. This site 2. Where the public may use
http://www.pat-testing.info is appliances in establishments
Provision of suitable intended as a guide to both such as hospitals, schools,
equipment the legal implications and to hotels, shops etc.
Equipment must be suitable for the technical requirements 3. Where appliances are
the intended use and safe as along with a directory of PAT supplied or hired.
defined by the Provision and Use testing companies. 4. Where appliances are
of Work Equipment Regulations repaired or serviced.
All employees whether sitting (PUWER) 1998. Employees The Health & Safety Executive
at a desk or working at height, must have suitable training in the states that 25% of all reportable The level of inspection and
are entitled to work in a safe use of any equipment and the electrical accidents involve testing required is dependent
environment. Here, we take equipment itself must be suitable portable appliances. The upon the risk of the appliance
a look at what you, as an and safe, well maintained and be Electricity at Work Regulations becoming faulty, which is in turn
employer, must do to ensure labelled with any pertinent safety place a legal responsibility on dependent upon the type of
your workplace is compliant information. employers, employees and self- appliance, the nature of its use
with basic health and safety employed persons to comply and the environment in which it
legislation. Serious incidents must be with the provisions of the is used.
As a business owner, you reported regulations and take reasonably
have a legal responsibility Although there is no set format practicable steps to ensure that The Institution of Electrical
for the health and safety of for keeping the records, whatever no danger results from the use Engineers publishes the “Code
your employees and anyone system you chose to use must of such equipment. This in effect of Practice for In-service
else that may be affected be capable of keeping the requires the implementation of a Inspection and Testing of
by your business and its records on file for at least three systematic and regular program Electrical Equipment” (ISBN:
activities. years. Certain incidents must be of maintenance, inspection and 978-0-86341-833-4). This guide
reported to the local authority, testing. The Health & Safety at forms the basis for portable
Provide health and safety deaths being one obvious Work Act (1974) places such appliance testing in the U.K.
information example. an obligation in the following
As an employer, you must either
display the poster ‘Health and Provide a ‘comfortable’
Safety Law – what you should working environment
know’ or provide staff with the
leaflet ‘Your health and safety’.
Specific hazards must be clearly
This doesn’t mean the office
needs sofas, coffee tables and Can You Name The Item?
widescreen televisions, merely
marked and you must also that the basic standards are met. Win £25 worth of M&S
display your certificate of liability Toilets are essential, though vouchers by correctly
insurance. separate male and female naming the item in the
facilities are not necessary. photo.
Carry out a thorough risk Water must be available for both
assessment cleaning and drinking and the
This can be a fairly The photograph left contains
office must not be too cramped
straightforward process – look – a minimum of 11 cubic metres
an item that is present
around for any potential hazards, is required per employee. Finally, everyday in a shoe repairers
establish who might be at risk the temperature must be at least work place.
and then decide whether your 16 degrees centigrade, though a
current provisions are adequate. temperature down to 13 degrees However it has been
If not, you will have to take steps is acceptable if the work is photographed from an
to address any potential problem physically active.
areas. Companies with more
unusual angle, if you think
than five employees must record you know what the item is:
their risk assessment. Following the points above
will give you a good basis
Post your entry to MSA Ltd,
Provide first aid equipment for ensuring that you follow PO Box 9378, Newark, NG24 9FE
A basic first aid kit is essential. health and safety practices in or email to firstname.lastname@example.org
It must also be someone’s the workplace. However, this
responsibility to check and hot tip offers only an outline of DON’T forget to include your name, address and
maintain the first aid equipment. the legislation. Members can telephone number.
It is not a legal requirement to get sound professional advice
appoint a first aider, though it is from our business partner
often advisable. Closing date July 22nd 2011
Peninsular Business Services
The winner will be notified by July 29th 2011
quote reference MSA001contact
Fire safety number 07966112034
The law relating to fire safety There were no correct answers recieved for the Spring
changed in 2006, with a risk 2011 Name the Item, therefore the £25 will be donated to
Footwear Friends charity.
Correct answer was a Schiving Machine.
Corporate Manslaughter Act
Your responsibilities under the Corporate Manslaughter Act
organised causes a death and approach to safety management.
amounts to a gross breach of a
duty of care to the person who Companies that follow sound
died”. health and safety practices
are less likely to be in the
A substantial part of the breach unfortunate position of being
must have been in the way responsible for the loss of life
activities were organised by and all that this entails.
senior management. A company
owes a duty of care to its If you are in any doubt about
employees and others working your responsibilities and how
for it and to any other person you should implement safe
who enter its premises or who working practices then you
uses its goods or services. should seek professional
advice. Members can get sound
As well as the potential for professional advice from our
unlimited fines if found guilty, the business partner Peninsular
The first conviction against been ignored. The company judge may also give convicted Business Services quote
a UK company under the was found guilty of corporate organisations a publicity order, reference MSA001 contact
Corporate Manslaughter Act manslaughter and fined forcing them to publish the number 07966112034
2007 occurred last month, £385,000 to be paid over 10 offence on their own website, or
highlighting the need for years. remedial order requiring them to Insurance
businesses of all sizes to correct management failings. If a criminal prosecution is
review and improve their The Sentencing Advisory Panel, successful, insurance cover will
health and safety procedures. the body responsible for advising Directors’ individual liability not be available for any fine or
It’s vitally important that all courts on sentencing under Although the Act does not apply costs against the organisation.
directors are aware of their the Act, had previously issued to individuals, directors and If a defence is successful, there
responsibilities under the Act guidelines stating that fines will senior managers remain at risk may be cover for the legal costs
and take steps to ensure their “seldom be below £500,000”, but of prosecution for the common incurred. This should not prevent
business complies. the Court took into account the law offence of manslaughter, a company from being covered
company’s financial situation which carries a maximum under its employers’ or public
In February 2011, Cotswold and size. sentence of life imprisonment, liability policies in relation to civil
Geotechnical Holdings Ltd, a and numerous offences under claims arising from death.
small business with only four The outcome of this case health and safety legislation.
employees, became the first should shed some light on how Directors’ and officers’ insurance
company to be charged under this legislation is likely to be Practical steps may be available to individuals
the Act after an employee was interpreted by the courts in the This tragic case is a timely for defence costs in the event
killed when a pit excavated as future. reminder for businesses of of a defence being successful.
part of a site survey collapsed all sizes that failure to keep Directors must also be aware
on him whilst he was taking The offence employees safe is liable to that any indemnities given by
soil samples. The court found Under the Act, which came lead to prosecution, potentially a company will not cover any
that the system of digging pits into force in April 2008, an crippling fines and irreversible criminal fines or costs incurred
used by the company was organisation is guilty of the damage to your business’s by them in the defence of
unnecessarily dangerous and offence if “the way in which reputation. So you should take criminal proceedings where a
that industry guidance had its activities are managed or this opportunity to review your director is found guilty
whole range of jobs in the trade rely heavily on donations from disappointed in the low level of
with manufacturing still being people in the trade, whether donations coming from the Multi
the main category. The cases this is from companies - Service Association despite
we review include desperately big and small – or private some 10% of grants going to
sad instances of illness, age, individuals raising funds for this side of the industry.
poverty (and often all three) and Footwear Friends by arranging
Your industry’s charity ages range from mid 20’s to sponsorship for interesting and We would very much like you
continues to provide 90+. There is a growing demand often physically demanding to support us by either making
benefits to a wide range of for assistance for mental health events. Martyn has been a contribution to one or other of
beneficiaries in the industry, cases, for mobility vehicles and keeping you up to date with the fundraising events this year
with many of them being in for single parents or parents many of these in previous or by a direct contribution to the
the shoe repair and related looking after very disadvantaged editions of the Magazine. charity
It must be said, however, that
The people we help cover the Whatever the situation, we both he and I are somewhat
News From Our Friends...“Down Under” F
Footwear Associations in Austraila H
I have tried to retrace the correspond regularly with always trying to improve our H
history of the Australian each other by phone, letters or member numbers. l
Association but can only find emails. h
that it was started in the 1930’s In 1982-83 New South Wales The committee of the New b
and went into recession when created a newsletter called South Wales association is w
World War II broke out. After Tips’n’Tingles which was sent made up of – Eric Rendall h
the war ended the New South to all affiliated states. This Chairperson, Ray Flippence s
Wales and Victorian branches newsletter was a single A4 page Secretary, and Alison Flippence
got together and reformed which has now become a 16 Treasurer. Ray and Eric are T
the association and later page booklet and is published old “booties”, Eric is a Life w
were joined by Queensland, every three months. Member of the Association and b
South Australia and Western Ray has been involved since t
For our first inclusion in Australia. Western Australia This publication is sent to all the 80’s when he opened his p
your magazine I would like later withdrew their membership NSW members as well as the own business and joined the l
to give you some history on when they found they had not other associations in Australia, association. r
the Footwear Associations in enough members to run it. To copies are also sent to Ray and Alison run the t
Australia. my knowledge the Northern England and the United States association and print and p
Territory has never had an associations. For example distribute Tips’n’Tingles from k
Currently there are four states – association. we use articles from your their home in Tinonee on the
New South Wales, Queensland, magazine “Services Today” mid north coast of New South I
Victoria and South Australia All state associations would and the American website to Wales. g
which have associations up meet once a year for a keep our readers informed and We hope to bring you regular a
and running. Western Australia conference which would be up to date with happenings news updates from “Down o
and the Northern Territory do held over a weekend and in a in other countries. We are Under” and would be pleased to t
not have associations as they different state each year. Since always interested in news from hear from any “Services Today” b
find it difficult to find people about 1982-83 the conferences anywhere in the world. readers. h
willing to run them. The current have been disbanded due At this time the New South a
associations all come under to lack of attendance due Wales association has a Readers that would like to make
the umbrella of the Footwear mostly to people having to membership of 80 which contact with Ray can do so by W
Repairers’ Association of keep their businesses open fluctuates with new members contacting Martyn Harvey at the l
Australia and all have their own 7 days a week. In spite of joining and old members MSA Office. a
identity. that the existing associations retiring. It is not compulsory to
have become closer and we join our association and we are
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Free Tax Tools for Small Businesses
HMRC launch a range of free tools
HM Revenue & Customs has records checks that will look with a helpful list of where to get with the latest information and
launched a range of free tools to at the adequacy and accuracy more information. figures.
help small businesses get their of business records in SMEs,
business records in shape, as and could potentially result in - Download a guide to keeping Employers who have used the
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help employers run their payroll now is the time to invest a bit of including detailed guidance on for the remainder of the 2010-11
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your business records are up to have to keep, common problems The tools can be downloaded by
The first four new products, standard. and examples for different types visiting www.businesslink.gov.uk/
which are suitable for small of business. basicpayetools.
businesses, sole traders and HMRC believes that 40%
the self-employed, have been of SMEs – that’s 2 million - Find out how to set up a basic In addition, employers are
produced in advance of the businesses – don’t keep record-keeping system, with being reminded that PAYE
launch of HMRC’s new business adequate records, even though examples of spread sheets and information, forms and guidance
record checks programme later they are legally bound to, to information about setting up a are all available online at
this year, which will impose ensure they make a correct record-keeping system. www.businesslink.gov.uk/
penalties for significant record- income tax or corporation tax payeformsandpublications
keeping failures. self- assessment return. They - Find out what records you and that paper versions are
also estimate that failure to should be keeping and assess now only available in limited
If you find it a challenge to keep take reasonable care in record- how well you are keeping them. circumstances from the
good business records, putting keeping leads to a loss of around It gives established businesses Employer Order line.
a proper system in place will not £6.5billion in tax every year. feedback and advice on
only help you to feel confident improvements. If employers are using the
that you are paying the right tax, The help that HMRC are offering employer database on the 2010
but you’ll keep up-to-date with to businesses to help solve these New PAYE tools Employer CD-ROM they must
how much you owe suppliers problems include basic fact HMRC have also launched new make sure it is updated so that it
and how much you are owed. sheets and online tools: basic PAYE tools for employers, is compatible with the tools. Go
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News from the Shoemakers Bench
Philip Taylor talks about Footwear in the NHS
changes will make life easier contract to supply Orthotists to ordering, but nearly all are keen
in the coming years. the hospitals changes and this to work with the NHS when
Firstly, an insight into how can lead to a whole new round possible, but are not able to help
footwear is currently purchased of changes for the customer. as often as would like. Hopefully
by NHS hospitals and Trusts… NHS procurement is about
it can be complicated!! The So why is it so hard for small to change with the emphasis
NHS generally leaves all it’s businesses to get involved being on quality led contracting
purchasing to a small number with the contracts? In the main rather than cost only, it has been
of regional organisations who it is the criteria laid out in the proved that getting the footwear
undertake the management of contract that provides the right sooner saves money for the
the contracts for which suppliers barrier. Many contracts stipulate NHS and the client to the tune of
are able to tender. Often that suppliers must be ISO £4 for every £1 spent.
called “purchasing hubs” these registered, this in effect adds
organisations have become the £5000 to the costs incurred by Other government changes
centre piece for nearly all of a business just to tender, and in the pipeline could help
NHS purchasing, but can be a this is wasted money if they too. Flagship policies such
Hello again, I’m Philip Taylor, very hard nut to crack for small are not awarded a contract as Personal Healthcare
a bespoke and orthopaedic businesses. in the end. Add to that Health Budgets and Patient Choice
shoemaker based in the & Safety Policies and other are beginning to prompt both
village of Brough in the Every three to five years the regulation contracting can seem patients and hospitals of the
Peak District Derbyshire “hubs” invite tenders for all their an expensive luxury to some. possibility of changes for the
and delighted to be asked footwear and orthotics services It is not widely known though good of all those involved, we
to contribute to the trade and invariably the lowest tender that hospitals and Trusts can can but hope. We can but hope,
magazine Shoe Services. In will win even at the expense of look outside their contract if but in the meantime shoemakers
my first article I suggested previous good service or quality they feel another supplier is the like me will continue to want to
that I would be discussing goods. In the case of footwear only option to supply specific do the best for those requiring
some of the problems this means that even the services. our service whether privately or
independent shoemakers patients who were successfully NHS funded.
(and indeed repairers) often provided with the right footwear A small number of the UK’s
find when they try to work with one contractor will face the top orthopaedic shoemaking See you soon.
with the NHS, I hope it begins prospect of having to start the specialists undertake this
to explain the difficulties whole process again which often specialist work privately and Philip
of where to start, yet still leads to delays and errors in the without prescription, clients are
give the hope that planned future. In many cases even the asked to acknowledge this when
Helpline numbers are available for members to call for free advice and
information. Please have your membership number (just below your name
on your membership certificate) when you call.
WATCHES John Leon at Apollo Southerns PATCHERS & SEWING MACHINES
Tel: 07989 079237 Robb Myers at Sew Amazing
email: firstname.lastname@example.org Tel: 020 8980 8898
JEWELLERY Mark Evans at Apollo Southerns
Tel: 07855 808 366 MACHINERY
email email@example.com Company: Siserve
Tel: 0116 271 7152 or Fax: 0116 271 9413
KEYS Peter Morgan or John Wilkin at SKS
Tel: 01737 355465 or Tel: 01442 291400 SHOE REPAIRS AND ADHESIVES Richard Earl
email firstname.lastname@example.org Tel: 01628 623630
LOCKS & SECURITY Chris Fennesy at SKS SPECIALIST ADHESIVES Dennis Bramble at Quick Fix UK
Tel: 01442 291400 Tel: 01892 522827 or Fax: 01892 522827
ALL OTHER ENQUIRES
ENGRAVING Ron Morgan Call Martyn Harvey at the MSA
Tel: 01737 355465 Tel: 01400 281298 or Fax: 01400 282326
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Recommended Retail Price
Today the self appointed expert has a rant about Recommended Retail Prices
In the winter edition of management – some fixed costs business acumen, or even by Finally, here’s a little gem to
Cutting Edge Richard Earl and some variable. The ex- inducing a sense of guilt, he will set you thinking – some of
poses one or two questions factory price will be determined hope to boost sales to his own your products can stand being
about how to arrive at a by a permutation of the costs advantage. doubled in price no matter what
selling price. In particular, he plus a margin for profit, or by you sell them for right now. The
asks if by pricing his sundries taking a punt at what the market The facts of the matter are supermarket next door to us
stock ‘without any idea of will stand, or a combination of a delightfully simple. When the sells the top brand of polish at a
the recommended retail has bit of both. retailer has purchased the stock price just over our buying price
he stumbled on a way of it is the property of the retailer to …
increasing his profit for the Some goods will reach the do with as he pleases. It can be BUT
week?’ consumer via a wholesaler and given away, it can be dumped in They have only Black, Brown
retailer; some may go direct to the waste bin, it can be sold on and Neutral.
Before we arrive at the only a retailer. special offer or, best of all, sold I doubt whether their display
possible answer let us examine for what the market will stand. so much as registers with
what exactly is a ‘recommended So far so good. Ferreting out what the market their customers. We have all
retail’ price. For convenience we This rant is about the bit of will stand is, of course, part of the colour range of the top
will use his query about laces. paper that can arrive with the fun of running a business. brand plus over 200 colours of
the goods – a so-called creams. We sell shed loads of
So – here we are – a lace recommended retail price list. Recommended retail prices the top brand at twice their price
manufacturer … we have a belong to the time long ago plus loads of the creams.
factory … we buy raw materials The nonsense that lies behind when most goods were price
… we have machinery … we these lists is indefensible. The controlled as a byproduct of Don’t believe it? Try it.
have a workforce … and we manufacturer who has a finger stock shortages during wartime.
have a sales force and we on each of his costs associated That whole system was, I
spend on advertising and with the product is attempting seem to remember, abolished It pays to advertise.
distribution. Obviously then, we to set your price without the some 60 years ago. Break
incur expenditure on property slightest idea of the retailer’s free. You run your business. Call 01400 281298
costs, material purchases, overheads. Presumably, by Allowing some individual maybe or email firstname.lastname@example.org
maintenance, wages, pensions recommending a silly low hundreds of miles away to set
… the list goes on and on. Each price and then relying on the your selling prices is lunacy.
cost will be intimately known to retailer’s idleness or lack of
Chairmans Chat our industry is now available,
Finally I will repeat again
training, really we cannot do
enough. It encourages loyalty
We have some good training
plans and modules that can
be used systematically to train
with staff, improves knowledge and record for evaluation and
unfortunately there is still more
and skills and ultimately eventual accreditation. More
work to be done to finalise the
customer satisfaction and news to follow via “Services
assessment process. I have
repeat customers. Over the Today” and “Service Call”.
a follow up meeting early in
coming twelve months I would
May to finalise. Once this is David Harris - Chairman
like to see members willing
available I will have the details
to assist in coming forward
posted up on the website.
and offering their services.
Welcome to the 3rd Edition As we are all aware our
of your Trade Magazine business is all about people,
“Services Today”, we hope without them we do not exist.
you enjoy and get something When we are looking to recruit,
out of it. We have already what can we do to ensure we
received feedback on the are employing the right person
first 2 editions, please suitable to the position? If
continue to send in your you are looking to recruit and
feedback along with any train someone who has no
contribution. Martyn & I have experience within the shoe
been chatting as to how we repair and multi services, you
can support you more in the can ask the questions and be
running of your business. told the answer you want to
We would like to hear from hear only to find out they are
you. not suited to our industry a bit
more time will save both time Another Nice Little Earner which adds quite a few pounds
Couple of examples - Are you and money in the future. to the bill. However, I digress.
getting the service you expect In my neck of the woods there
from your suppliers? If not Couple of things that can are a lot of horsey people, with My son James is a whiz at
what can be done? Are you be done, after the standard riding schools, pony clubs and replacing zips and not long
notified prior to price change or interview you can carry out polo players galore. The word ago he had a polo player in the
product changes? These are what I would call a trainability seems to have got out that shop with a strange request.
just examples. Please let us test, this way you will be we do a decent repair to their He asked if it was possible to
have your issues and what you able to see if they can listen expensive riding boots and I do have his initials stitched into
would like to see the suppliers and carry out and follow mean expensive. Some of the the calf of his boots so as to
do differently, we will then take concisely the instruction given, more professional polo players personalize them. James said
up the issues with the suppliers additionally, do they have a are paying upwards of £2,000 it was possible and did as he
and publish your issues and manual dexterity with the ability for a pair of quality boots. was asked and stitched the
their response in the next to use their hands? initials onto the boots and
edition. The condition of the boots is made a very good job of it.
We have available in the office absolutely criminal when the
Don’t be shy generally a test you can use or if you come in for repair. Whereas The customer was more than
speaking suppliers like to prefer you can make up your years ago a player would have happy and off he went. And
have constructive criticism on own version If you would like a groom and a stable boy/ tack then it started. It was only a
their goods and services so a copy, please call the MSA room boy to look after his boots few days later that another pair
that they can improve where office on 01400 281298 or that has all changed. After a came in for the same treatment
possible the service they email email@example.com heavy game their boots are and then another pair and
provide, therefore benefiting kicked off and left in a heap in another. The word seems to
the whole trade. At the same If you have any feedback Ideas the boot of their 4 x 4 to dry out have travelled like wildfire as
time if you have a supplier on this process please let us covered in muck and whatever. the customers are coming from
who goes the extra mile for know. quite some distance to have
you in business, again let us Then the boots end up in my this job done. And with the
know so we can share this star For skilled recruitment take shop with the owner pleading boots costing so much money
performer! the time out after the interview with me to do something to get they are quite happy to pay
to complete a trade test, them back into a presentable whatever you would like to
Remember, Services Today make sure the skills you are condition. I nearly always give charge. Just a word of caution,
magazine will also be available being told are there, can be them a good telling off but I if you are asked to carry out
to view online at www.msauk. reproduced. might just as well talk to the this job then don’t forget to
biz wall because they will be back stitch on the outside edge of
Finally remember to take up later in the same state. So, the boot so as not to rub off
Back To Business references, you are investing a after doing whatever repair is the stitches if you sew on the
I had hoped for this edition lot of money, you need to make needed, I always give them inside edge of the boot.
to be able to announce the sure your investment is well a darn good polish with a
apprentice NVQ programme for spent. coloured renovating cream
Timpson Trade Accounts independent We are pleased to offer a
Timpson’s own National Workshops shoe repairers full range of trade repairs
to help you develop your business.
Engraving Workshop - St Helens - Tel: 01744 815 350 to support your business.
Sandymere House Sign range, Name Badges, etc. Please visit our website to
Shoe Repair Workshop - Manchester - Tel: 0161 946 6500 view the range of services
New Heels Service, specialist Patching & Stitching.
PLEASE RING US TO DISCUSS HOW WE CAN HELP YOUR BUSINESS WITH ANY OF THE ABOVE
We specialise in Gents
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Fast turnaround service
Thinking of selling your business?
Please call David on 01749
We are the U.K. & Ireland’s leading multi-
service retailer and are always on the look out
or email sales@
for good businesses in the right location.
Interested - Contact Tricia Davis
Phone:- 01455 556199 BUSINESS FOR SALE
E-mail:- firstname.lastname@example.org Business for sale in Surrey Village, High Street, position
one bedroomed flat above. Services currently offered Shoe
Instructions for existing MSA Members to gain Repairs, Key Cutting, Engraving and Watch straps batteries
etc. Business established for 20 years full plant machinery
access to the Members’ Area of the MSA website:
included in the sale.
Price upon application Tel. Kevin 0208 669 1243
Step 1: Send an email to email@example.com from
the email you wish to set up your account with, including your
name and MSA membership number
To place a classified advert or to be
added to our mailing list in time for
Step 2: Once we have verified your membership account
details, we will get our system to produce a random password the next issue, please contact
- which will be sent to your email address Martyn Harvey
Step 3: When you receive your details, go to www.msauk.biz on 01400 281298 or email your
and click on Members
Step 4: Enter your Username & Password from the email and firstname.lastname@example.org
Step 5: Once you are in the members area, click on YOUR
ACCOUNT (top right hand corner) on the members navigation
Please remember to include your
name, title, business and full postal
Step 6: To change your password, click Username and
Password on the left hand side address post code and contact
Step 7: You can only change your password - so please
change this to something that you will remember. Enter your
new password in the space provided and confirm below. You
will need to also enter your existing password (the one that Deadline for next issue:
was emailed to you) to confirm your password change. Click
30th July 2011
The Benefits of Membership
Find out how we can help your business
Over the recent months we have created a • Free Health and Safety, Employment Law and
virtually new web site, with lots more information COSHH Regulations templates and advice
available, a members only area with links to line
many money saving opportunities, plus the • Free Magazine and e-news bulletins
important day to day support needed in terms • Free Help & Advice lines for information
of H&S, COSHH and employment law, training regarding: Keys, Engraving, Adhesives,
programmes, free help lines code of practice Machinery, Watches, Jewellery, Locks and
and a new range of in/out of store marketing Security, Patchers & Sewing machines
materials. • Free Code of practice for customer care
• Free MSA Energy cost saving advice
The MSA has the following mission statement: • Free MSA Telecoms cost saving advice
• Free MSA Commercial Insurance quotations
“The MultiService association provides a service • Free quotations for MSA Hospital and Medical
to shoe repair and other associated businesses Care Plans, Travel, Income Protection,
by helping to establish a favourable operating Term Life Plan, Personal Accident Plan and
environment, by providing a forum for discussion Breakdown Recovery Club
on non-competitive issues, and by providing • Free no obligation quote on a great Credit
information to assist them in their business.” Card Deal with Bank of Scotland
• NEW work wear now available Polo Shirts,
Sweat Shirts and Fleeces
• P.A.T. Portable appliance testing deal via M
Carl & Sons Electrical Engineers
• Business Rates Appeal NO SAVING NO
“I have found my membership of the MSA very beneficial and cost • New Point of Sale advertising Posters and
effective to my business, I have taken the PDQ deal, use the MSA Snap Frames
Key Kits, Snap Frames and Posters taken advice on health and • Brand new EPOS system via Cunningham’s
safety and music in the workplace. Shortly I will be taking up the EPOS Solutions
MSA energy advice service.” • Discounted Website design, email and
- Ian Frith of Footwork’s Shoe Repairs, Milton Keynes hosting via Futurist Online
Join us today for less than 33p a day
(based on payment via direct debit)
You can apply for membership in any of the following ways:
Online: www.msauk.biz click on become a member
Email: email@example.com Phone 01400 281298