Carla H. Coward, PHR/CCP
480 678-1754 (cell)
Gold Canyon, AZ 85118 firstname.lastname@example.org
HUMAN RESOURCES PROFESSIONAL
A highly organized, detail-oriented, Human Resources professional with many years of experience in both the
public and private sector. Results-oriented with the ability to multitask and be a team player with proven skills in
compensation, employee relations, recruiting, planning, and project management.
Project Leader for a team of management and professional employees at the City of Seattle to develop an
Information Technology comprehensive HR strategy and new classification and compensation system.
Resulted in a comprehensive broadband pay plan.
Developed a customized point factor system for determining classification allocations.
Provides for the recruitment and retention of professional IT employees.
Provided employee/labor relations support for all hourly and salaried employees within the Operations departments
of Northrop-Grumman (3,502 employees).
Investigated issues and recommended resolutions.
Administered a complex grievance process that resulted in only one employee issue in a three year period
going to outside arbitration for resolution.
Lowered arbitration cost.
HR Consultant at Nintendo of America – Reviewed and provided feedback on performance reviews written by
various levels of management to HR staff in order to flag any legal issues or items requiring additional
Resulted in management team being more efficient at writing performance reviews.
Fewer legal issues occurred.
Facilitated discussions with diverse groups of employees in order to create a new classification and compensation
system for the newly merged municipal governments of King County, Washington and Metro (Transit Authority).
Resulted in new job descriptions and pay plans for represented and non-represented employees.
Allowed for more streamlined operations.
Master of Science Degree - Human Resources, Chapman College, Orange, California
Bachelor of Science Degree - Business Administration, Seattle Pacific University, Seattle, Washington
Certified Compensation Professional (CCP) from World-At-Work
Professional in Human Resources (PHR) from Society for Human Resource Management (SHRM)
True Colors – Certified Trainer
Civil Treatment for Managers and Civil Treatment for Employees - Certified Trainer
Carla H. Coward
CITY OF SCOTTSDALE
Senior Human Resources Analyst 2005 -2012
Lead compensation research and administration; collaborated and consulted with managers on conflict resolution and
employee relations issues; managed recruitment processes for assigned divisions/departments.
Case-managed employee relations issues and conducted investigations.
Monitored, recommended and reviewed disciplinary and termination actions.
Conducted job and pay analysis, updated pay plans and wrote and updated job descriptions.
Screened applicants, conducted interviews and made job offers.
Provided True Colors and Civil Treatment Training.
CITY OF SEATTLE
Senior Personnel Analyst 1995 - 2005
Staff responsibility for position reclassification and salary reviews and determinations for assigned departments.
Project lead responsibility for the development of a new IT classification and compensation system.
Conducted analysis of customized salary surveys, including semi-annual discretionary pay programs
Managed the Request for Proposal process for annual survey, interviewing and hiring a consultant and overseeing
the consultants work.
Provided compensation analysis as a labor negotiation team member during contract discussions for IT
METRO/KING COUNTY COMPENSATION/CLASSIFICATION PROJECT
Staff responsibility for the development of a broadband classification and compensation structure for the combined
governments of King County and Metro –Washington State.
Facilitated (10 +) job description discussions with diverse groups of employees.
Analyzed and combined a wide range of position descriptions for represented and
Principal HR Consultant
Sub-contracted with another consultant to perform labor relations research, recruiting, compensation and classification
work. Clients included: The Lighthouse for The Blind, Todd Shipyards, PacifiCorp, and InterWest
Mining Company. Contracted on a recurring basis with Nintendo of America and Ernst Home and Nursery.
Reviewed performance reviews written by management.
Flagged any legal issues or items for additional training in writing performance reviews.
Conducted recruiting and hiring efforts.
NORTHROP GRUMMAN CORPORATION B-2 DIVISION
Employee Relations Administrator/Compensation Representative Senior
Provided employee/labor relations support for all hourly and salaried employees within the Operations departments (3,502
employees). Administered compensation programs for personnel within the Human Resource, Security and Procurement
Coordinated grievance appeals with business agents of the Welders Union.
Audited jobs, revised and developed new job descriptions.
Evaluated management positions using a derivative of the "Hay Plan"(point factor system) and market assessments.
Assisted in development of merit/promotional increase budgets.
Note: Held secret security clearance while employed at Northrop Grumman.
Superstition Mountain Museum – Gift Shop Cashier – March 2012 to present
Apache Junction Food Bank – Client Customer Service – March 2012 to present
Carla H. Coward
Teri J. Traaen, Ed.D, D.P. A.
Traaen & Associates LLC
Former HR Executive Director, City of Scottsdale
Susan Johnson, HR Supervisor
City of Chandler
Former Staffing Services Manager, City of Scottsdale and most recent supervisor
John Pearson, City of Seattle Personnel Supervisor (retired)
206 329-5222 (home phone)
Former supervisor at City of Seattle
Nancy Schaefer, Human Resources Director, King County Transportation Dept (retired)
206 300-5132 (home phone)
Former Class/Comp Director at City of Seattle
Judy Dewey, PHR
Sr. HR Analyst, City of Scottsdale