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Senior Human Resources Generalist Compensation in Phoenix AZ Resume Carla Coward

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Senior Human Resources Generalist Compensation in Phoenix AZ Resume Carla Coward Powered By Docstoc
					                                           Carla H. Coward, PHR/CCP

                                                                                             480 678-1754 (cell)
Gold Canyon, AZ 85118                                                                     chcoward@gmail.com
____________________________________________________________________________________________



                                      HUMAN RESOURCES PROFESSIONAL

        A highly organized, detail-oriented, Human Resources professional with many years of experience in both the
        public and private sector. Results-oriented with the ability to multitask and be a team player with proven skills in
        compensation, employee relations, recruiting, planning, and project management.



                                              ACCOMPLISHMENTS
        Project Leader for a team of management and professional employees at the City of Seattle to develop an
        Information Technology comprehensive HR strategy and new classification and compensation system.
                 Resulted in a comprehensive broadband pay plan.
                 Developed a customized point factor system for determining classification allocations.
                 Provides for the recruitment and retention of professional IT employees.

        Provided employee/labor relations support for all hourly and salaried employees within the Operations departments
        of Northrop-Grumman (3,502 employees).
                 Investigated issues and recommended resolutions.
                 Administered a complex grievance process that resulted in only one employee issue in a three year period
                 going to outside arbitration for resolution.
                 Lowered arbitration cost.

        HR Consultant at Nintendo of America – Reviewed and provided feedback on performance reviews written by
        various levels of management to HR staff in order to flag any legal issues or items requiring additional
        management training.
                 Resulted in management team being more efficient at writing performance reviews.
                 Fewer legal issues occurred.

        Facilitated discussions with diverse groups of employees in order to create a new classification and compensation
        system for the newly merged municipal governments of King County, Washington and Metro (Transit Authority).
                  Resulted in new job descriptions and pay plans for represented and non-represented employees.
                  Allowed for more streamlined operations.



                                                     EDUCATION

Master of Science Degree - Human Resources, Chapman College, Orange, California
Bachelor of Science Degree - Business Administration, Seattle Pacific University, Seattle, Washington


                                                 CERTIFICATIONS

Certified Compensation Professional (CCP) from World-At-Work
Professional in Human Resources (PHR) from Society for Human Resource Management (SHRM)
True Colors – Certified Trainer
Civil Treatment for Managers and Civil Treatment for Employees - Certified Trainer
Carla H. Coward

EXPERIENCE

CITY OF SCOTTSDALE
Senior Human Resources Analyst 2005 -2012
Lead compensation research and administration; collaborated and consulted with managers on conflict resolution and
employee relations issues; managed recruitment processes for assigned divisions/departments.
        Case-managed employee relations issues and conducted investigations.
        Monitored, recommended and reviewed disciplinary and termination actions.
        Conducted job and pay analysis, updated pay plans and wrote and updated job descriptions.
        Screened applicants, conducted interviews and made job offers.
        Provided True Colors and Civil Treatment Training.

CITY OF SEATTLE
Senior Personnel Analyst 1995 - 2005
Staff responsibility for position reclassification and salary reviews and determinations for assigned departments.
          Project lead responsibility for the development of a new IT classification and compensation system.
          Conducted analysis of customized salary surveys, including semi-annual discretionary pay programs
          salary survey.
          Managed the Request for Proposal process for annual survey, interviewing and hiring a consultant and overseeing
          the consultants work.
          Provided compensation analysis as a labor negotiation team member during contract discussions for IT
          Professional Union.

PRIOR POSITIONS
METRO/KING COUNTY COMPENSATION/CLASSIFICATION PROJECT
Compensation Analyst
Staff responsibility for the development of a broadband classification and compensation structure for the combined
governments of King County and Metro –Washington State.
          Facilitated (10 +) job description discussions with diverse groups of employees.
          Analyzed and combined a wide range of position descriptions for represented and
          non-represented employees.

CHC CONSULTING
Principal HR Consultant
Sub-contracted with another consultant to perform labor relations research, recruiting, compensation and classification
work. Clients included: The Lighthouse for The Blind, Todd Shipyards, PacifiCorp, and InterWest
Mining Company. Contracted on a recurring basis with Nintendo of America and Ernst Home and Nursery.
        Reviewed performance reviews written by management.
        Flagged any legal issues or items for additional training in writing performance reviews.
        Conducted recruiting and hiring efforts.

NORTHROP GRUMMAN CORPORATION B-2 DIVISION
Employee Relations Administrator/Compensation Representative Senior
Provided employee/labor relations support for all hourly and salaried employees within the Operations departments (3,502
employees). Administered compensation programs for personnel within the Human Resource, Security and Procurement
departments.
        Coordinated grievance appeals with business agents of the Welders Union.
        Audited jobs, revised and developed new job descriptions.
        Evaluated management positions using a derivative of the "Hay Plan"(point factor system) and market assessments.
        Assisted in development of merit/promotional increase budgets.
Note: Held secret security clearance while employed at Northrop Grumman.

VOLUNTEER POSITIONS

Superstition Mountain Museum – Gift Shop Cashier – March 2012 to present
Apache Junction Food Bank – Client Customer Service – March 2012 to present

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Carla H. Coward

REFERENCES
Teri J. Traaen, Ed.D, D.P. A.
Traaen & Associates LLC
602 510-3989
tjtraaen@msn.com
Former HR Executive Director, City of Scottsdale

Susan Johnson, HR Supervisor
City of Chandler
480 782-2357
susan.johnson@chandleraz.gov
Former Staffing Services Manager, City of Scottsdale and most recent supervisor

John Pearson, City of Seattle Personnel Supervisor (retired)
206 329-5222 (home phone)
jralphp@comcast.net
Former supervisor at City of Seattle

Nancy Schaefer, Human Resources Director, King County Transportation Dept (retired)
206 300-5132 (home phone)
ron_schaefer@msn.com
Former Class/Comp Director at City of Seattle

Judy Dewey, PHR
Sr. HR Analyst, City of Scottsdale
480 312-7811
jdewey@scottsdaleaz.gov




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DOCUMENT INFO
Description: Carla Coward is a highly organized, detail-oriented, Human Resources professional with many years of experience in both the public and private sector. She is results-oriented with the ability to multitask and be a team player with proven skills in compensation, employee relations, recruiting, planning, and project management.