Director Operations District Manager in Montgomery AL Dallas TX Resume Steven Holm

							                                      Steven Holm
                                   Montgomery, Alabama 36117
                  (334) 270-8781 Mobile:(334) 549-1861 steveholm1@aol.com
                             http://www.linkedin.com/in/stevencholm


                            QUALIFICATIONS SUMMARY
  A results driven Director of Operations with over 25 years in Retail, Wholesale and
  Foodservice. Proven ability to increase sales and profits while controlling expenses, and
  building highly effective teams. Demonstrated effectiveness in managing multi unit operations
  and resolving complex issues in a timely cost effective manner. Excellent communications,
  negotiations, motivational, Servant Leadership, and interpersonal skills to build positive
  relationships and strategic alliances at all levels with a passion for excellence!
       Multi Unit Management                                  Inventory Management
       Convenience, Fuel and Food Service                     Marketing Campaigns
       Full Profit & Loss Management                          Repair & Maintenance Programs

                      SELECT BUSINESS CONTRIBUTIONS
SALES BUILDING - Championed “Local Store Marketing” Program – Worked closely with
each of 10 locations so they would be involved in their community to develop neighborhood loyalty.
This resulted in a 3% total district sales increase! And we had lots of fun doing it!

EXPENSE and LABOR REDUCTION - Introduced new Labor Scheduling Program –
Provided training for all associates on program and methods to improve quality and productivity.
Reviewed backrooms and back-stock to run most efficiently. Resulted in substantial labor savings
down to 9.25% from 11%. In this process we reduced backroom inventories to under 5%. This total
process also reduced shrink by over 20%. A true Win..Win..Win!!

CUSTOMER SERVICE - Improved “Mystery Shopper” scores – District scores improved
from an average of 86.4% to over 92% over 6 months this reduced complaints and helped Build
Sales in all locations. Customer Service is #1. This was accomplished with training and follow up.

MULTI UNIT MANAGER - Operated a Division of 31 stores with 3 Districts in 4 states with
over 1,000 employees and a staff of 23. I have also managed an 18 store region and 17 store district.


                           PROFESSIONAL EXPERIENCE
CIC Financial, Inc.,                                                                 2011-2012
District Manager                        Montgomery, AL
Developed Money Service Business over 11 centers offering Payday Loans, Title Pawns, Western
Union, Check Cashing, Bill Pay and reloadable Mastercard. Followed guidelines to make these
profitable within company set parameters.

Flying J, Inc., Includes post merger entity – Pilot Flying J LLC                          2006-2010
Region Manager          post merger position – Pilot Flying J LLC
District Manager                            Montgomery, AL
Increased total P&L profitability for 10 full service Restaurants with Deli’s and QSR for 3 years. And
raised total P&L profitability for same 10 convenience stores/travel plazas in the southeast including
sales, gross profit, salary percent, inventory levels, personnel, repair, maintenance and expenses for 1
year. Moved from Bottom 3rd in controllables to Top 3rd in one year this was among 18 districts. Picked
to take corporate structure from 2 District Managers over each location down to one District Manager.
Steven Holm                                                                                 Page Two

Winn Dixie Stores, Inc.,                                                                 2002-2005
District Manager                         Montgomery, AL
Managed all aspects for 17 retail grocery stores in Alabama and Mississippi including sales, gross,
salaries, inventories, expenses and marketing for grocery, GM/HBC, dairy, frozen, meat, seafood,
produce, bakery and deli. This was full P&L responsibility for these stores with budget of $202 million
in retail sales. Created a strong Team environment which led to a district lowest in management
turnover and very high in achievements. Mentoring created 3 promotions to district level positions.
Fleming Companies, Inc.,                                                               1999-2002
Director Sales and Marketing             Massillon, OH
Improved marketing, merchandising, advertising and transportation plans for five top customers in
Massillon. OH representing $155 Million in sales This made each more profitable and built long term
relationships with our Team. Managed their purchases of grocery, GM/HBC, dairy, frozen, meat,
produce, bakery and deli. Brought on 2 new customers for $25 million in purchases and 100 locations.
Nash Finch Company,                                                                        1998-1999
Division Manager                           Cedar Rapids, IA
Restructured total Division of 31 corporate retail stores in Iowa, Illinois, Wisconsin and Missouri into
profitability. Turned this struggling division around which included several different formats by
implementing a program of Best Demonstrated Practices while converting 10 of these stores to a new
banner to establish consistency. Coordinated remodels and resets in each store. All projects
completed within budgeted time frame, creating positive comp sales in all stores. Total P&L
responsibility for this Division with a budget of $353 Million. Developed and trained 23 member
division team including 3 District Managers with over 1,000 employees.
Kmart Corporation,                                                                       1994-1998
Regional Manager                             Cleveland, OH                               1995-1998
District Manager                             Cleveland, OH                               1994-1995
Built Super Kmart’s Northeast Region of 18 stores in three states. Opened 7 new stores in 2 years,
hired and trained staff for the highest volume region - $294 Million food budget and highest gross
profit dollar region. Staffed each store with over 95% new associates and provided training on policies
and procedures so at Grand Opening all locations were prepared to generate over $600,000 in sales.
Fleming Companies, Inc.,                                                              1989-1994
Division Sales Manager                  Miami, FL                                     1993-1994
Retail Counselor Manager                Memphis, TN                                   1992-1993
Retail Counselor                        Memphis, TN                                   1989-1992
Supervised warehouse transfers for up to 270 stores totaling $900 Million in purchases. Developed
and implemented marketing and operating plans, training seminars, and delivery policies for these
customers. Generated $60 Million in new sales from two major groups with 40 stores.
Safeway Stores, Inc.,                                                                    1983-1989
Store Manager       Dammam, Saudi Arabia. Safat, Kuwait, Cypress, TX, Houston, TX 1983-1989
Spearheaded total resets of 42 stores within one year creating positive sales increase when done.
Chosen to work internationally, opened Safeway’s largest store at 102,000 ft2 doing over $1M weekly.


                                          EDUCATION
                              University of Kansas, Lawrence, Kansas
                            BS, Business Administration with Mathematics

                                TRAINING & SEMINARS
ServSafe Certified, Dale Carnegie Leadership Course, Fleming Sales Building & Negotiation Courses
                               Winn Dixie Diversity Award Recipient