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bris.ac.uk/ias General Information on Suites 1 – 8 Address Institute for Advanced Studies, University of Bristol, No.1 University Walk, Clifton, Bristol BS8 1TF Security The University’s Security Office operates 24hr/7days a week and can be contacted on extension 87848. Flats Nos. 1, 2 and 3 on the ground floor are fitted with security keypad alarms. If you reserve one of these flats, then details of the security system relevant to that flat will be attached to your ‘welcome’ package on arrival. During a period of tenancy, residents are responsible for the setting of these alarms whilst they are away from the building. This only applies to Flat Nos. 1, 2 and 3. Arrival Keys are normally available from lunchtime on the agreed day of arrival. For ease of collection of keys the following options are available: 1. Collect your keys in person from the Hawthorns reception desk between 8am – 8pm Monday to Friday. Please note that the Hawthorns reception staff are not responsible for escorting you to the Accommodation. 2. Your host department makes arrangements to collect the keys from the Hawthorns reception desk between 8am – 8pm Monday to Friday, prior to your arrival and escorts you to the Accommodation. 3. If you plan to arrive at a weekend or after 8pm, keys will be left at the 24hr/7day Control Room at the University’s Security Services Office, Royal Fort Lodge. You will need to make arrangements in advance for this. The Security Lodge is situated in the drive entrance directly opposite to the University’s Senate House in Tyndall Avenue, Clifton, Bristol. The Security Staff are not responsible for escorting you to the Accommodation. If at all possible it is preferable to plan your arrival for a weekday rather than at the weekend as all services within the University are closed at weekends. It is suggested that you take a taxi from either the Coach/Bus Station or Railway Station (Bristol Temple Meads is the closest to the University, not Bristol Parkway), request the driver to wait whilst you collect the keys from the Hawthorn’s reception desk or the Security Office, and then drive along University Walk to the Accommodation. The entrance to No 1 University Walk is the second ‘gateway’ set into the wall on the right hand side of the Walk, go down the steps and the front door is directly in front of you. Your key will admit you both to the House and to your flat. Maintenance/Housekeeping Routine maintenance problems and requests are dealt with through the University’s Building Services Help Line. Please contact extension 89898 between 8am – 4.30pm Monday to Friday. IAS Accommodation General Information, June 09 1 Outside of these hours, please contact the Security Office on extension 87848, who will alert the 24 hr Shift Team to deal with the problem. Housekeeping, and servicing, of the flats, is arranged through the Client Services Manager at the Hawthorns. The contact telephone number is (0117) 954 5518 (internal extension: 45518), Monday – Friday 8am – 8pm. Weekend/Public Bank Holiday service is not provided. Flats are serviced weekly, with change of linen/towels. Communal areas, such as the kitchen, are cleaned daily. The flats are let on a self-catering only basis. There will probably be other people using the communal kitchen facilities, including the washing-machine/dryer and freezer, during your visit. There is shelf space provided in the kitchen for storage of dried foods etc. Only two of the flats are self-contained although all have their own private bathrooms and small individual refrigerators, kettle and mugs. Each flat has a designated maximum occupancy that should not be exceeded. The University’s central catering services are based at The Hawthorns, which is situated at the corner of Woodland Road and Elton Road. The Refectory is open to both staff and students from 10am – 2pm, Monday-Friday in term time; the Staff Dining Room offers hot meals, sandwiches and snacks between 12noon – 2pm; the Terrace Bar is open 8am – 8pm Monday to Friday, all year round and offers lunchtime menu, sandwiches, pastries, alcoholic and non-alcoholic drinks. There is no weekend or Public Bank Holiday service available. Telephone System The direct telephone number to your flat will be allocated at the time of reservation. Internal calls are free. ‘Uni-Tel’ charge cards are available for purchase at the Hawthorns reception desk to enable you to make local/national or international calls. To access use of ‘Uni-Tel’ card facility dial 1414 [there is a short time delay for connection] and then when requested enter in the pin number on the card and follow the recorded instructions. The phone in your flat cannot be used for local/national/international calls without using this ‘Uni-Tel’ charge card. There is an answer phone for use during your stay. Visitors to No.1 University Walk should use the telephone situated by the side of the front door, lift receiver and press the button for the flat they are wishing to contact. This rings directly to the flat telephone and enables residents to speak to the visitor. However, it is not connected to an 'entry door' system. Delivery of Mail The Porter in the adjoining teaching building delivers mail on weekdays to the House. All outside mail to the University goes via the main Porters Lodge in Senate House where it is sorted and collected by porters from buildings located away from Senate House. Because the University is not open at weekends and Bank Holidays, there is no mail delivery service on those days. There is no facility for collection of outgoing mail from the flats. The mailing address is at the top of this information sheet; please add the appropriate flat number. To avoid delay, faxes should be sent to your host department. Should you wish to send parcels in advance of your arrival, please make arrangements to send them to your Host Department who can then arrange delivery to you after your arrival. If you wish to do this, please make arrangements with your host department but remember that University departments are not open at weekends to accept parcels. Please do not send parcels in advance of your arrival care of either the Hawthorns or the Institute for Advanced Studies in Royal Fort House. Portering/Warden Service There is no resident portering/warden service at the House. General Information The accommodation at No 1 University Walk is designated a non-smoking area. IAS Accommodation General Information, June 09 2 Local Amenities The nearest supermarket is Somerfields on St. Michael’s Hill. From University Walk, turn right along Tyndall Avenue, past Senate House on your left (the main University offices), the Computing Centre and the Arts Library, turn left at the end on to St. Michael’s Hill, and the supermarket is about 50/75yds along on your right. Open seven days a week. In the same vicinity there is also a greengrocer, bakery, newsagent, and chemist all open Monday to Saturday. There are many more shops, banks, bars, cafés and eateries along Queens Road and Park Street, including Sainsburys Supermarket, Waitrose Supermarket, Boots Chemist and the National Westminster Bank. The nearest Post Office can be found at 3 Cotham Hill, Cotham. Departure Please vacate accommodation by 10am on the agreed departure date and return your keys to The Hawthorn's reception desk. It is the responsibility of residents to ensure that keys are returned at departure. Lost keys will be charged to the resident. Please ensure that all borrowed Ethernet connectors are returned to Susan Jim at the IAS prior to departure. IAS Accommodation General Information, June 09 3
"Institute for Advanced Studies"