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the KLM American Express® Corporate Card - Welcome to the KLM

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the KLM American Express® Corporate Card - Welcome to the KLM Powered By Docstoc
					        CORPORATE EXPENSE
        MANAGEMENT SOLUTIONS




       Welcome to the
       KLM American Express®
       Corporate Card
       Programme




OL I DRIVE SAVINGS I BENEFIT EMPLOYEES I MANAGE GLOBALLY I REAL BUSINESS. REAL SOLUTIONS
Contents


A warm welcome                                        2
Here’s how the KLM American Express
Corporate Card works                                  3
This is where you can use the
KLM American Express Corporate Card                   5
Loss or theft of the KLM American Express
Corporate Card                                        6
KLM American Express Corporate Card
extra benefits
   • KLM benefits                                      7
   • Worldwide network                                7
   • Never run out of cash with Express Cash          8
   • Emergency Cheque Cashing                         8
   • Membership Rewards                               9
   • Additional insurance during your business trip   10
   • Global Assist                                    12




                                                       1
A warm welcome to the
KLM American Express Corporate Card
Programme


The KLM American Express Corporate Card provides
you with a flexible and safe method of payment
which perfectly meets the demanding requirements
of the frequent business traveller. Like many others
using a KLM American Express Corporate Card,
you can now rely on the support of one of the
largest networks of travel service offices in the
world, a network with over 1,700 service branches*
in more than 130 countries. Additionally, you
benefit from the excellent network and services of
KLM, one of the world’s leading international
airlines, and it’s partners.
This brochure describes the most important
features of the KLM American Express
Corporate Card. If you have any further questions,
please contact Customer Service (020 – 504 8700)
or go to www.americanexpress.nl and click on
‘Ledenservice’. American Express is ready to help
you at all times, wherever you are in the world.
* Comprising Travel Service Locations of American Express Travel
  Related Services Company Inc., affiliated offices, representatives,
  Business Travel Centres and Implants. Not all services are available
  at all locations.




2
Here’s how the
KLM American Express Corporate Card
works


A simple way to pay
Show the KLM American Express Corporate Card, check the sum
you have spent and sign. With the KLM American Express
Corporate Card, all you need is your signature to cover your business
expenses. It is useful, safe and discreet.

Billing and Settlement
The KLM American Express Corporate Card Programme contains
various billing and settlement options. Please consult your
company’s administrator for details of the exact package your
company has adopted.
Individual Billing and Settlement
•You receive an easy-to-read itemised monthly statement. It details
  all expenses charged to the KLM American Express Corporate Card.
  Expenses made in a country where the euro is not the local
  currency, are converted into American Dollars and further into
  euros. Transactions which are performed in American Dollars are
  directly converted into euros. This makes it easier for you to fill out
  your expense claims.
•You submit your claim to your accounts department in accordance
  with your company’s procedures, along with the relevant receipts
  as required.
•You will be reimbursed by your company’s accounts department.
•You settle your monthly statement by payment to
  American Express.

Individual Billing Central Settlement
•You receive an itemised monthly statement. It details all expenses
  as described above.
•You submit your claim to your accounts department in accordance
  with your company’s procedures, along with the relevant receipts
  as required.
•Your company makes one central payment to American Express,
  which includes payment of your monthly statement.



                                                                       3
Central Billing and Settlement
•Your company receives all details of all monthly statements at the
 end of each month.
•Your company makes one central payment to American Express.

NB. If your company has a Business Travel Account, all tickets will be
paid through that account, and not on the KLM American Express
Corporate Card.
Direct Debit
This is by far the easiest and most convenient method of
payment. With Direct Debit, all expenses charged to your
KLM American Express Corporate Card are automatically paid from
your bank account. If you are away for business for a longer time,
please be sure that you have sufficient funds to cover any payments.

Check your account online
You can also check your KLM American Express Corporate Card
account online through www.americanexpress.nl. This enables
you to have access to an overview of your expenses 24 hours a
day worldwide.




4
This is where you can use the
KLM American Express Corporate Card


The KLM American Express Corporate Card is accepted at millions of
establishments worldwide and will pay for virtually all your business
expenses in the Netherlands and abroad.

You can use the KLM American Express Corporate Card on airlines,
trains, at restaurants, leasing companies, shops, theatres and at
                                                                .
petrol stations such as Esso, TotalFina, Q8, Shell, Texaco and BP
Outlets displaying the ‘Cards Welcome’ logo accept the
KLM American Express Corporate Card.

Major car hire companies throughout the world accept the
KLM American Express Corporate Card. Obviously with the
KLM American Express Corporate Card, you will not be asked for
a deposit.

When you book a hotel room with the KLM American Express
Corporate Card, it is reassuring to know that it will be reserved for
you, even if you arrive later than expected.

The KLM American Express Corporate Card also covers stationery,
telephone bills, parking, taxis, motorway tolls and other expenses in
the Netherlands and abroad.

The certainty that you always have enough money
in your pocket
American Express does not impose any limits on your spending in
advance. In this way, you can deal with the most unexpected
situations. This is a unique advantage and evidence of the extent to
which American Express trusts you. Please notify American Express
(020 – 504 8700) if you want to carry out a payment of an
exceptionally large amount to ensure that your transaction is being
processed smoothly.




                                                                        5
Loss or theft of the
KLM American Express Corporate Card


A new Corporate Card anywhere in the world, usually
within 24 hours
 ou
Y are not subject to any personal risk if your KLM American Express
Corporate Card is lost or stolen. If you wish, a lost or stolen Corporate
Card can be replaced anywhere in the world (provided you notify
American Express as soon as you are aware that the card is lost or
stolen) and at no additional cost, usually within 24 hours.

Call 020 – 504 8666, or contact the nearest American Express office.

Online Fraud Guarantee
When you purchase online you’ll be protected. If any unauthorised
online payments are made with your KLM American Express
Corporate Card, you won’t be held responsible, so you can buy on
the web with confidence.




6
KLM American Express Corporate Card
extra benefits


KLM benefits
Priority on KLM waiting lists:
You have priority on the waiting list when making reservations for
KLM flights which are fully booked. In order to benefit from this
service, be sure to mention your KLM American Express Corporate
Card number when making the reservation.

Access to KLM lounges
On presentation of your KLM American Express Corporate Card and
boarding card, you have access to the worldwide network of KLM
airport lounges when travelling with KLM or one of its allied partners.
In the KLM lounges you will find a quiet place to work or to just
relax, providing:

• A quiet, comfortable atmosphere
• A wide variety of food and beverages at the self-service buffet
  and bar
• A business zone with all facilities
• Friendly staff ready to assist you
• Showers and restrooms

Worldwide Network
The employees of the American Express service offices are there to
help and advise you at any time with any information or assistance
you require during your trip.

• Information, assistance and foreign currency
• Replacing a lost or stolen KLM American Express Corporate Card,
  usually within 24 hours
• Cashing and replacing lost or stolen American Express
  Travelers Cheques

Call Customer Service on 020 – 504 8700 for information.




                                                                     7
Never run out of cash with Express Cash
Throughout the world there are Express Cash automated teller
machines at your disposal, seven days a week, 24 hours a day, all
situated in strategic locations, such as airports and business centres.
If your company approves, you can withdraw a sum of up to €700
in local currency a week. Express Cash is a worldwide network to
which the most important banks are affiliated. In the Netherlands,
you can go to all ABN Amro and all SNS Bank automated teller
machines. Express Cash works by means of a combination of the
KLM American Express Corporate Card and your PIN code (Personal
Identification Number).

For further information, or to request an Express Cash application
form, call 020 – 504 8700.

Emergency Cheque Cashing
During office hours, you can always pick up cash at one of the
American Express Travel Service Offices throughout the world.
If you require cash urgently, American Express can provide you
with local currency or Traveler Cheques on showing of the
KLM American Express Corporate Card and a personal cheque.
The maximum sum is €1000 per 21 days.




8
Membership Rewards
The Membership Rewards Programme offers you the possibility
to earn points using the KLM American Express Corporate Card.
Membership Rewards points can be earned when using your
KLM American Express Corporate Card for travel and entertainment
related expenses, such as airline tickets, hotel and restaurant
bills, petrol and parking. This way, you will quickly earn points for
attractive rewards.

The Membership Rewards Programme provides you with one point
for every euro spent on the KLM American Express Corporate Card.
These points can then be redeemed against airline tickets, overnight
hotel stays, car hire and other rewards.

Whilst benefiting from the Membership Rewards Programme, you
can still participate in one or more partner airline frequent flyer
programme (for example KLM or Air France). It is possible to transfer
your Membership Rewards points into a partner programme, for
example KLM’s Flying Dutchman Programme.This way, you save
points even faster and rewards will be within your reach earlier.

The Membership Rewards Programme has an annual fee of
€20 per Cardmember.

Cardmembers can only join the Membership Rewards Programme if
approved by the company. If your company has adopted Membership
Rewards, please call 020 – 504 8700 for an enrolment form.




                                                                    9
Additional insurance during your business trip
The KLM American Express Corporate Card provides you with free
additional worldwide insurance cover for accidents, inconveniences and
lost or stolen baggage which occur while travelling abroad, if the costs
of the business trip were paid for with the KLM American Express
Corporate Card.

BusinessTravel Accident Insurance
You benefit from up to €350.000 cover against death or injury,
24 hours a day, during 30 days if your travel has been charged to the
KLM American Express Corporate Card. Your spouse is also covered
if he or she travels with you on your trip. During a personal trip you
benefit from up to €100.000.
BusinessTravel Inconvenience Insurance
Provides automatic cover up to a maximum of €1050 in the case
of flight delays, missed connections, delayed and lost luggage, if the
costs of your trip were charged on the KLM American Express
Corporate Card.

• If your flight is delayed for over four hours, you can charge up to
  €175 to the KLM American Express Corporate Card for meals and
  refreshments
•You can charge a further €175 if you miss your connection as a
  result of a flight delay and if there is no onward transportation.
• If your luggage is lost for more than 6 hours, you can charge up to
  €175 to the KLM American Express Corporate Card for essential
  clothing and toiletries*.
• If your luggage is lost for more than 48 hours, you can charge an
  additional €875 to the KLM American Express Corporate Card for
  essential clothing*.

Expenses as a result of travel inconveniences must be paid for using
the KLM American Express Corporate Card.
* Except on flights returning to your country of residence.




10
BusinessTravel Baggage and Personal Possessions Insurance
When your transportation costs to destinations outside your country of
residence are charged to the KLM American Express Corporate Card,
you are covered for loss, theft or damage to your luggage. From the
moment you leave your home or office to when you return, you are
covered up to a total maximum of €5.000 (for amounts in excess of
€150) in addition to the cover of lost luggage under the Business
                                  ou
Travel Inconvenience Insurance. Y are covered up to €750 for each
single item.

Important
Written notice of claims must be given to the claims representative
as soon as possible, but in any case within 20 days after the event.
Addresses and telephone numbers for all claims and correspondence
relating to the insurance can be found in the back of this brochure.

For an extensive overview of the details and Terms & Conditions of
the Business Travel Accident Insurance, Business Travel Inconvenience
Insurance and Business Travel Baggage and Personal Possessions
Insurance we refer you to the American Express website:
www.americanexpress.nl or to our Customer Service department:
020 – 504 8700.




                                                                    11
Global Assist
For valuable pre-trip information
If you are going on a trip and would like some information about the
country you are visiting, call Global Assist on 020 – 504 8989. The
Global Assist helpline gives you valuable pre-travel information
including visa and inoculation requirements, customs and VAT
regulations, foreign exchange rates and weather forecasts.

During your trip, Global Assist will also be at your service
In emergencies, Global Assist will help you seven days a week,
24 hours a day. If you need immediate assistance in an emergency
while travelling outside your local market, call the Global Assist
helpline: 020 – 504 8989. The emergency service is available to
KLM American Express Corporate Card members and members of
your family travelling with you.

If you have a medical problem, a fully-qualified English-speaking
doctor is on hand to provide advice. When you need to see a doctor,
dentist or optician, or you need to visit a local hospital, Global Assist
can provide names, addresses and telephone numbers from a
network of carefully selected specialists. We can arrange
hospitalisation or a doctor to visit you where required. Global Assist
will arrange for urgent items that are lost, left behind or unavailable
locally, to be dispatched to you.

Urgent messages can be relayed to relatives or business associates
to let them know what’s happening.

In case of legal difficulties, Global Assist will put you in touch with
the relevant embassy or consulate, and can also provide the name
and address of a local lawyer.

For all the above services, Global Assist makes the necessary
arrangements free of charge. Any cash advances, medical or shipping
costs will be charged to you at a later date.

Global Assist can be contacted on 020 – 504 8989.



12
Where can I use the
KLM American Express Corporate Card?


A selection of establishments accepting the
KLM American Express Corporate Card:

Hotel chains
Accor                    Hilton International      Pullman Hotels
Bastion Hotels           Holiday Inn               Radisson SAS Hotels
Best Western             Holland Hotels            & Resorts
Bilderberg Hotels        Ibis                      Relais & Châteaux

Camille Oostwegel        InterContinental          Relais du Silence
Château Hotels &         Jolly Hotels              Ramada
Restaurants              Leading Hotels            Romantik Hotels
Campanile                of the World              & Restaurants
Carlton Hotels           Le Méridien Hotels        Sheraton
                         & Resorts                 Small Luxury Hotels
Concorde Hotels
                         Marriott                  of the World
Crowne Plaza
                         Mercure                   Sofitel
Days Inn
                         Mövenpick Hotel           Starwood Hotels
Dorint Hotels            & Resorts                 & Resorts
Formule 1                NH Hoteles                Stayokay
Forte Hotels             Novotel Hotels            Steigenberger Hotels
Golden Tulip             Oyster Group              & Resorts
Hampshire Group          Postiljon Hotels          Van der Valk Hotels

Airlines
All airlines accept the KLM American Express Corporate Card.

Major car rental companies
Avis                      Europcar                  National Carrental
Budget                    Hertz                     Sixt

Taxis
Amsterdam                 Taxi 285
Rotterdam                 Taxi van Dijk
The Hague                 Haagse City Tax
Utrecht                   Combi Tax Utrecht
Schiphol Airport          Taxicentrale Schiphol
Hoofddorp                 Taxi Arco
Hoofddorp                 Taxi Lagerberg
Important: When you order a taxi, please advise them that you wish to pay
with the American Express Corporate Card.
                                                                          13
Petrol stations
Avia                  Gulf                      Texaco
Esso                  Q8                        Total
Fina                  Shell

Parking
Amsterdam – Centrum   Byzantium Parking
                      Stopera Parking Amsterdam
                      Amsterdam Centraal Parking
                      Bijenkorf
Amsterdam Airport
Schiphol              P1, P2, P3 en P7
Eindhoven             Airport Parking
Rotterdam             Airport Parking
Rotterdam – Centrum   Bijenkorf
                      Qpark Zuidplein

Telecom
Payphones             KPN Telecom ‘payphones’
                      3C Communications
Calling Cards         AT&T Calling Card
Mobile telephone      Vodafone
                      Orange Shops
                      Primafoon
                      The Phone House
                      BelCompany
Useful telephone numbers


American Express Customer Service:                   020 – 504 8700
(Monday – Thursday 8.00-20.00 hours,
Friday 8.00-18.00 hours).

Fax:                                                 020 – 504 8001

Lost and stolen Cards:                               020 – 504 8700

After 18.00 hours:                                   020 – 504 8666

Global Assist (24 hours):                            020 – 504 8989

ACE Insurance N.V.:                                  010 – 289 3500
     • Business Travel Accident Insurance
     • Business Travel Inconvenience Insurance

Crawford & Company:                                  010 – 453 5502
     • Business Travel Baggage and Personal
       Possessions Insurance

It is very important that you read the General Conditions which you
receive with the KLM American Express Corporate Card carefully.
Your rights are subject to these conditions. The information in this
guide is complete and correct at the time of publication in March 2004.
American Express Services Europe Limited
Amsteldijk 166
1079 LH Amsterdam

American Express Services Europe Limited,
Registered in England and Wales, Company number
1833139, Registered Office Belgrave House,
76 Buckingham Palace Road, London SW1W 9AX.

CAM3781/032004

				
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