commercial vehicle by jolinmilioncherie

VIEWS: 14 PAGES: 16

									commercial vehicle
agreement for all types of commercial vehicle
                                             commercial vehicle
                                             agreement for all types of commercial vehicle

Dear Operator,
                                                   Contents
We congratulate you on the acquisition of your
new vehicle.
This agreement covers various vehicle
components (please refer to the application form
                                                   2      Terms & Conditions
for verification of your agreement type).
Please read this agreement carefully to
                                                   4      Additional Benefits
familiarise yourself with all of the terms and
conditions.
                                                   5      Level 1
The Directors
Vehicle Guarantee Services Limited.
                                                   6      Level 2
                                                   8      Level 3
Claims: 0844 477 5004
Sales & Admin: 0844 477 4909                       9      Liabilities and Exclusions
Important notice: You will receive a validation    10     How to Receive Service
letter within 21 days. If however you do not
receive this please call 0844 477 4909.            11     VGS Rescue Recovery
                                                   12     Transfer of Ownership




                                                                                        1
Terms & Conditions                            7. In the event of a malfunction occurring,
                                              you should stop and obtain advice as
The Administrator, WMS                        appropriate to ensure that you do not incur
Warranty Management Services Limited,         extra damage which is not covered by this
Thame House, Thame Road, Haddenham,           agreement. We can only accept repairs
Buckinghamshire HP17 8HU.                     reported within the term of this agreement.
Registered No. 4801804                        8.This agreement does not offer any
                                              reimbursement for any repairs that have not
This is a private company limited by shares
                                              gone through the “How to receive service
and incorporated in England.
                                              under this agreement” section.
1. This agreement will pay for the
                                              9.This agreement will come to an end if any
replacement of mechanical items which
                                              attempt is made to commit fraud.
have actually broken, or in the event of an
electrical component by complete failure.     10.This agreement is not able to be
This agreement does not cover wear            cancelled and no refunds can be issued.
and tear, normal deterioration or acts of     11.In the event of you wishing to receive
negligence or driver abuse which render       service under this agreement, we reserve
components inoperative. This agreement        the following rights:
does not cover items which have come to       (a) To appoint the repairer of the vehicle;
the end of their natural lives.
                                              (b) To have the vehicle examined by an
2. This agreement will reimburse you for          independent assessor, the result of
parts and labour subject to the compliance        which will be binding on all parties.
of (How to receive service under this
                                              12.In the event of liability being accepted,
Agreement), the maximum payout as
                                              we reserve the right to deduct an amount
shown on the agreement application
                                              taking into consideration wear and tear
and any reduction due to betterment
                                              according to the vehicles age and mileage.
or improvement of the vehicle, or its
components.                                   13.This agreement will only pay for one
                                              repair on any of the parts listed (i.e. we
3. You will be covered by this agreement
                                              do not pay twice for the same listed part).
once the agreement application form has
                                              There is no limit to the number of repairs.
been received and accepted by us and the
relevant fee has been paid.                   (a) The right is reserved to use
                                                  reconditioned or exchange parts.
4. LEGAL JURISDICTION
                                              (b) Repair times will be assessed using
This agreement will be governed by the law
                                                  the Manufactures Repair Times Manual
of England and Wales.
                                                  (diagnosis time is specifically excluded).
5. This agreement does not cover any form
                                              14.This agreement does not cover fire,
of accident howsoever caused. This would
                                              collision, frost, snow, ice, flooding, freezing,
be covered by your road risk insurance
                                              corrosion, wear and tear, cracked blocks,
policy.
                                              cracked cylinder heads, burnt valves,
6. No part of this agreement may be altered   fluid leaks or faulty workmanship of any
without the written consent of VGS.           description.
                                              15.This agreement does not cover exhaust
                                              emission MOT failures.
                                              16.This agreement does not cover the
                                              incorrect grade/use of fuel.


2
17.This agreement does not cover bodily      20.This agreement does not cover
injury/death, accidental damage or any       consequential loss howsoever caused.
other damage howsoever caused.               21.Complaints Procedure
18.This agreement does not cover inherent    If you have any enquiry or complaint
faults of any description.                   about your Agreement, you should in
19.THIS IS VERY IMPORTANT – You are          the first instance write to the Scheme
responsible for ensuring that your vehicle   Administrator at:
is maintained in accordance with the         Warranty Management Services Limited,
manufacturers’ recommendations. You          Thame House, Thame Road, Haddenham,
have a maximum of 1000 km or 21 days         Buckinghamshire HP17 8HU.
(whichever is the sooner) to have the
service completed. If you exceed this, the
agreement will come to an end and no
refund will be given. All relevant vehicle
service invoices must be retained as
they will be required in the event
of you making a claim under this
agreement.




                                                                                      3
Additional Benefits                           Additional Coverage
                                              Contribution to Vehicle Replacement:
European Cover                                Subject always to the maximum liability
Cover is extended to insured vehicles used    and VGS having admitted liability for the
on the Continent of Europe. In the event of   Mechanical Breakdown VGS will pay the
a mechanical breakdown on the Continent       Owner a contribution towards the cost of
you must comply with the claims procedure     hiring a replacement vehicle in the event
in the normal way. In the event of a valid    that manufacturer’s book time to rectify the
claim, reimbursement will be based on         Mechanical Breakdown exceeds 8 hours.
the equivalent UK costs and currency
exchange rates prevailing on the date that
the claim is agreed.
Renewal
Subject to our approval you will be offered
renewal of this agreement shortly before it
is due to expire.
Transfer
If you sell the vehicle to an operator or
private individual, unconnected with the
Motor Trade, the new owner (subject
to acceptance) may also transfer this
agreement to themselves. Complete the
information overleaf and send the booklet
together with our fee of £50.00 to WMS.
You have a maximum of 7 days to apply
for transfer.

Vehicle Hire & Recovery
Maximum Claim Liabilities per Claim:
Vehicles up to 7.5 tonne GVW (Groups A to C inclusive)
Agreement          Vehicle Hire               Hire Period              Recovery
Level 1            Up to £30 per day          Up to 7 days             £150 per claim
Level 2            Up to £50 per day          Up to 7 days             £250 per claim
Level 3            Up to £50 per day          Up to 7 days             £400 per claim
Vehicle over 7.5 tonne GVW (Groups D ,E, F and G inclusive)
Agreement          Vehicle Hire               Hire Period              Recovery
Level 1            Up to £30 per day          Up to 7 days             £150 per claim
Level 2            Up to £100 per day         Up to 7 days             £250 per claim
Level 3            Up to £100 per day         Up to 7 days             £400 per claim




4
Level 1                                          Differential and Driveline
                                                 Failure of the following mechanical parts:
Periods of cover on used vehicles are for        Differential and driveline including half
3, 6, 12, 24 & 36 months.                        shafts, external drive shafts, universal joints
                                                 and c/v joints where fitted.
New & Used Van, Truck & Coach
Level 1                                          Driving Axles
                                                 Failure of the following mechanical parts:
Parts and Labour Cover
                                                 Casings, crown wheel pinions, differential
Defects to the following will be covered
                                                 units, differential locks, axle half shafts, rear
against Mechanical Breakdown or failure.
                                                 hubs, hub reduction gears and bearings.
Subject to the definitions, terms, conditions
and exclusions contained in this agreement       Electrics
and the maximum claim liability.                 Alternator and starter motor.
Engine                                           Important
Failure of the following mechanical parts:       Service and sundry materials including
Rocker covers, rocker gear, push rods,           (but not limited to) clips and fastenings,
cylinder heads, valves (excluding burnt          mountings, oils, fluids, belts and filter
out or pitted valves), guides and springs,       elements are not covered. Similarly the
cylinder block, liner and liner seals, pistons   rectification of external oil and fuel leaks
and rings, connecting rods and bearings,         are not covered.
crankshaft and bearings, camshaft and
followers, oil pump, drive shaft, timing
chains and sprockets, timing gears and
timing cover, flywheel and starter ring,
sump, oil filter housing and turbo chargers.
Cooling Systems
Failure of the following parts: Water pump,
head gasket, thermostat, thermostat
housing and cooling fan, but excluding
radiator and all other parts associated with
the cooling system.
Manual or Automatic Gearbox
Failure of the following mechanical parts:
All casings and internal parts including
transfer boxes, overdrive units, torque
converters and PTO units (only if supplied
as original equipment) but excluding
external linkages and controls.
Propshafts
Failure of the propshafts including universal
joints and bearings.




                                                                                                5
Level 2                                          Manual or Automatic Gearbox
                                                 Failure of the following mechanical parts:
Periods Available 3, 6, 12, 24 & 36 Months.      All casings and internal parts including
                                                 transfer boxes, overdrive units, torque
Used Van, Truck & Coach                          converters and PTO units (only if supplied
Level 2                                          as original equipment) but excluding
Parts and Labour Cover                           external linkages and controls.
Defects to the following will be covered
against Mechanical Breakdown or failure.
                                                 Clutch (Manual Transmission)
                                                 Failure of the following internal mechanical
Subject to the definitions, terms, conditions
                                                 parts: Failure of the clutch plate, clutch
and exclusions contained in the agreement
                                                 cover and thrust bearing including oil
booklet and the maximum claim liability.
                                                 contamination of the clutch plate (but
Engine                                           excluding external linkages, burnt out parts
Failure of the following mechanical parts:       and general wear and tear). Limited to one
Rocker covers, rocker gear, push rods,           clutch repair during the period of cover.
cylinder heads, valves (excluding burnt          Driving Axles
out or pitted valves), guides and springs,
                                                 Failure of the following mechanical parts:
cylinder block, liner and liner seals, pistons
                                                 Casings, crown wheel and pinions,
and rings, connecting rods and bearings,
                                                 differential units, differential locks, axle
crankshaft and bearings, camshaft and
                                                 half shafts, rear hubs, hub reduction
followers, oil pump, drive shafts, timing
                                                 gears and bearings, two-speed operating
chains and sprockets, timing gears and
                                                 mechanisms (excluding external linkages).
timing cover, flywheel and starter ring,
sump, oil filter housing and turbochargers.      Propshafts
                                                 Mechanical Failure of the propshafts
Cooling Systems
                                                 including universal joints and bearings.
Failure of the following parts: Water Pump,
head gasket, thermostat housing and              Differential and Driveline
cooling fan, radiator (excluding choked,         Failure of the following mechanical parts:
blocked or corroded units).                      Differential or driveline including half shafts,
                                                 external drive shafts, universal joints and
                                                 c/v joints where fitted.
                                                 Electrics:
                                                 Failure of the following parts: Starter
                                                 Motor, alternator, distributor, wiper motor,
                                                 coil, heater plugs and relays, electric
                                                 window motors, tachograph and sender
                                                 units, speed limiters. All other parts are
                                                 specifically excluded.
                                                 Fuel Systems
                                                 Failure of the following parts:
                                                 EDC/ECU (Maximum claim £1,000),
                                                 fuel pump, lift pump and fuel injection
                                                 pump (excluding injectors, pipes, linkages,
                                                 and all other parts associated with the
                                                 fuel system).


6
Suspension
Failure of the following parts: Front and
rear levelling valves, load sensor valves,
air bags, control units for raising and
lowering lift axles.
Braking System
Failure of the following mechanical parts:
Master cylinder, foot valve, air brake
chambers (actuators), servo, wheel
cylinders and callipers, ABS valves,
sensors and control units, compressor,
air dryer. All other parts associated with
the braking system are specifically
excluded from the agreement.
Steering
Failure of the following mechanical parts:
Steering rack and pinion, steering box, idler
box, power steering unit including pump,
pressure pipes and reservoir (but excluding
power steering belts, external links and
joints, rubber boots and swivel pins).
Important
Service and sundry materials including
(but not limited to) clips and fastenings,
mountings, oils, fluids, belts and filter
elements are not covered. Similarly the
rectification of external oil and fuel leaks
are not covered.




                                                7
Level 3 Policy, Top-up and Extended Mileage Policy
New & Used Van & Truck &                component within the in-cab entertainment
Coaches Level 3                         systems are specifically excluded.
NOTE: No Level 3 Policy is permitted to Suspension
expire later than 5 years from the Vehicles      Road springs, shackle pins, all mountings,
date of registration.                            bushes and ball joints.
Parts and Labour Cover                           Paintwork
                                                 Repairs to paintwork and repairs and / or
Subject always to the policy definitions,
                                                 replacement of any cab panels
terms, conditions and exclusions, this
policy provided for an extended period           Miscellaneous
(see above), the same parts and labour           Wheels and tyres, batteries, lamps and
cover as that provided by the manufacturer       bulbs, wiper blades, exhaust systems
during the first year of the Vehicles life       and fixings, general oil seepage, external
which is normally all mechanical and             oil leaks, fuel leaks, hoses, drive belts,
electrical factory fitted components with        mountings, clips and fastenings, sundry
the exception of customers selected              items and any specialist equipment.
option, service related items or those           Important
requiring periodic replacement and/or            Service and sundry materials including
adjustment due to normal wear and tear           (but not limited to) clips and fastenings,
consistent with the age and mileage of the       mountings, oils, fluids, belts and filter
Vehicle. This includes, but is not limited to,   elements are not covered. Similarly the
those items listed below, which are shown        rectification of external oil and fuel leaks
for guideline purposes only.                     are not covered.
Level 3 Specifically Excludes:                   Top up policy
                                                 Where a vehicle is sold new with the
Manufacturer’s Warranty
                                                 benefit of a manufacturer’s warranty,
All components covered by the warranty
                                                 consisting of, for example, the first 12
provided by the manufacturer during the
                                                 months full cover and driveline cover
first and/or second year of the Vehicles life.
                                                 only during the second 12 months the
Glass Damage/Breakage                            manufacturer’s warranty period on new
Including lamps and mirrors.                     vehicles can be extended by 12, 24 and
Cab and Body Components                          36 months. However, the total warranty
Including soft trim and appearance items.        period (including that provided by the
Brake Friction Materials                         manufacturer) cannot exceed 60 months.
Renewal of any brake linings due to              Periods of cover on used vehicles are for
contamination, burning out, incorrect            3, 6, 12, 24 & 36 months
adjustments, misuse or general wear              Level 3 Extended Mileage Policy
and tear.                                        (if applicable)
Fuel Contamination                               Extended Mileage is for new vehicles
Any resulting damage including the
                                                 that have a manufacturer’s warranty with
cleaning and / or replacement of fuel lines,
                                                 a limited mileage, and will extend the
filters and pumps.
                                                 warranty to unlimited mileage for the
Electrics                                        warranty period. There is an option to
Cellular telephone equipment, Satellite          extend the warranty up to 5 years including
navigation system, two way radios, radio/        the manufacturer’s warranty.
cassette/cd players or any other

8
                                                 arising from the use of a grade of fuel not
Liabilities & Exclusions                         recommended by the manufacturer of the
                                                 insured vehicle.
Liabilities
VGS will be liable for the cost                  8. Any claim where the tachograph/
of parts and labour to the limits stated         odometer has been tampered with,
on the agreement, (subject to any lower          altered or disconnected by the insured
limit as shown in each individual plan)          or his agent, other than for justifiable
providing that all requirements have been        replacement.
met, and the failure falls within the scope      9. Repairs, replacements or alterations
of this agreement.                               not authorised by the administrator,
This agreement provides cover for                experimental equipment, routine servicing,
Mechanical Breakdown which is defined            or where the Vehicle has been run on
as:                                              LPG and the LPG mix does not exceed
                                                 the greater of 30% or as specified by the
1. The actual breakage of a mechanical
                                                 manufacturer’s specification unless with
part covered.
                                                 prior agreement.
2. The complete failure of an electrical
                                                 10. Water ingress howsoever caused.
part covered.
                                                 11. Any parts which have not actually failed
Exclusions                                       which are replaced during routine service
1. The following are not covered by              or maintenance, inspection and/or Ministry
this agreement:                                  testing.
a) Modified vehicles unless approved by          12. The gradual reduction in operating
   the manufacturer                              performance due to wear and tear or the
b) Vehicles used for racing or competition       age and mileage of the insured Vehicle.
2. This agreement does not cover death,          This includes, but is not limited to:
bodily injury, accidental damage, or any other   a) The gradual loss of engine compression
damage howsoever caused.                            necessitating the repair of valves or piston
3. This agreement does not cover wear and           rings.
tear, inherent faults, faulty workmanship,       b) The gradual increase in oil consumption
cracked blocks, cracked cylinder heads,             due to normal operating functions.
burnt valves, oil and fluid leaks, accidental    c) Gradual reduction in injector operation
damage due to radiator, timing belts.               i.e. injector nozzle tip leakage, and/or
4. This agreement does not cover                    increased leak back.
consequential loss howsoever caused.             13. Notwithstanding anything to the
5. Failure to observe the following may          contrary contained herein the agreement
invalidate your Claim:                           does not cover loss or damage directly
a) Frost protection                              or indirectly occasioned by, happening
                                                 through or in consequence of war,
b) Correct claims procedure
                                                 invasions, acts of foreign enemies,
c) Servicing                                     hostilities (whether war be declared or not),
6. This agreement does not cover damage          civil war, rebellion revolution, insurrection,
caused by negligence i.e. insufficient oil       military or usurped power or confiscation or
or water, overheating, or failure to ensure      nationalisation or requisition or destruction
that minimum damage is incurred by taking        of or damage to property by or under the
preventative measures.                           order of any government or public or local
7. Mechanical Breakdown or damage                authority or any Act of terrorism.

                                                                                               9
How to Receive Service                          STEP 7
                                                We must be notified within 7 days of any
Under this Agreement                            occurrence on which we may have a
                                                responsibility.
STEP 1
                                                STEP 8
Try to ascertain whether the part is covered
                                                Once a repair authorisation code has been
by this agreement.
                                                given, it remains valid for a period of 3
STEP 2                                          months. After this the repair authority is
Ascertain whether you feel this will be         automatically withdrawn.
covered under the terms and conditions of
                                                What To Do With Your Invoice
this agreement.
                                                (a) Ensure that the repair authorisation code
STEP 3                                              is clearly marked on the invoice.
Telephone our service desk on
                                                (b) Ensure any service invoices are included
0844 477 5004 who will advise you on the
                                                    (if applicable).
repairing garage and give you any advice
deemed necessary to proceed with your           (c) State clearly who we are to pay.
repair.                                         (d) Send to the address as shown on the
STEP 4                                              back cover.
We do not cover diagnostics and it may          ANY REPAIRS CARRIED OUT WITHOUT
be necessary for parts to be dismantled to      PRIOR AUTHORITY WILL NOT BE
establish whether we have a liability under     REIMBURSED
this agreement or not, if we do accept this
repair we will cover the cost of dismantling
as well. If we do not accept the cost of this
repair you will be responsible for the costs
of dismantling.
STEP 5
If in the event that we accept responsibility
under this agreement, we will issue a repair
authority number.
NOTE: We will use service exchange or
reconditioned parts if applicable and
we will only pay in accordance with
manufactures repair times.
STEP 6
In the event of a dispute in respect to
liability we will, if necessary, instruct a
professional independent assessor to
decide as to the liability. This can only
be contested by another professional
independent assesor.




10
VGS Rescue Recovery                          • Vehicles immersed in mud, snow, sand
                                               or water
First Call Motor Breakdown                   • Keys locked in vehicle
Agreement Summary (UK Cover)                 • Cars, vans and motorcycles over 3.5
Some important facts about the Motor           tonnes in weight
Breakdown Cover are summarised below.        • Vehicles immobilised outside the United
About your 24 Hour Motor                       Kingdom (United Kingdom includes
Breakdown Cover                                Northern Ireland,
Features and benefits included               Isle of Man and Channel Islands)
automatically                                Cancellation Right
• Roadside assistance                        You have the right to cancel the
• Roadside repairs                           agreement within 14 days of setting up the
                                             agreement and receive a full refund, less
• Assistance at your home
                                             an administration fee, without giving any
• Onward destination service                 reasons, provided that no claim has been
• Cover for any driver whilst that person    made against the agreement. After the
  is using the vehicle insured, provided     14 day period has expired you will not be
  the person has received permission         entitled to any refund if the agreement is
  from you first.                            cancelled.
• Caravan or trailer attached to your        Making a Claim
  vehicle up to 25 feet.                     If you have to claim, please call us on
• Up to 1 hour’s free roadside assistance    0800 389 5150.
• Up to a maximum of 6 call outs a year      What to do if you are not satisfied
                                             Our aim is to try to provide a first class
• Wheel changes (providing you have a
                                             service to you at all times, however we
  serviceable spare tyre and wheel and are
                                             do recognise that sometimes problems
  able to provide a manufacturer’s key to
                                             do occur. Should you ever have cause to
  remove any locking wheel nuts.)
                                             complain then in the first instance please
What is not Covered                          write to:
• Any claim arising in the first 48 hours
                                             The Managing Director (Administrator),
  from the date of inception
                                             First Call GB Ltd., Wellington House,
• Labour charges in excess of one hour       90-92 Butt Road, Colchester, Essex,
• Cost of replacement parts or materials     CO3 3DA.
  used in the repair                         If the matter still remains unresolved
• Toll charges, ferry charges, parking       thereafter you can contact the Financial
  charges, traffic congestion charges        Ombudsman Service, South Quay Plaza,
• Storage charges incurred during or after   183 Marsh Wall, London, E14 9SR.
  the use of our services                    When a VGS Rescue Recovery agreement
• More than 6 call outs during the period    has been taken out, full Terms & Conditions
  of cover                                   will be sent under a separate cover.
• Running out of fuel, loss of keys,         Alternatively go to www.wmswarranty.co.uk
  broken glass




                                                                                          11
Additional Cover                            Transfer of Ownership Form
(subject to applicable premium)
Dual Fuel Engine Cover Only
Parts & Labour Cover: Your WMS              Name of new owner:
policy Covers you for Mechanical
Breakdown of the engine Caused              Address:
by and which can be Specifically
attributed to the failure of or a fault
in the operation of the (Dual Fuel
System) Conversion Unit fitted to
the vehicle, referred to in the policy
schedule Subject always to the
Definitions, Terms, Conditions and
Exclusions contained in the policy          Telephone Number:
Booklet and the maximum claim
liability of (£7,000 for Vehicles up to 5   Present Mileage:
Tonne) & (£15,000 for Vehicles over 5
Tonne). Dual Fuel is available Subject      Date:
to the additional premium being paid.
                                            Signature

                                            We are unable to transfer this policy to another
                                            vehicle.
                                            We reserve the right to decline any renewal or
                                            transfer without explanation.




12
Notes




        13
                        Warranty Management Services Limited
                        Thame House, Thame Road,
                        Haddenham, Bucks HP17 8HU.
                        Claims: 0844 477 5004
                        Sales and Admin: 0844 477 4909
Part of the WMS Group   Fax: 01844 299442
                        Email: sales@wmsgroupuk.co.uk
                        Web: www.wmsgroupuk.co.uk

								
To top