Diversity in Health Conference – Abstract Title of presentation A tool for enhancing cultural integrity in the delivery of mental health services Theme

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					Diversity in Health Conference – Abstract

Title of presentation: A tool for enhancing cultural integrity in the delivery of
                       mental health services

Theme:                          Mental health/cultural integrity in service delivery

Proposed Format:                Presentation by Project Working Group members:
                                     Snr Project Officer, MMHA
                                     Project Officer, WA DoH

“Is the Australian mental health workforce culturally competent and capable of
adequately meeting the needs of clients from culturally and linguistically diverse
backgrounds (CALD) and their families?” This very important question for mental
health service providers was the driving force in the development of an
unprecedented National Cultural Competency Tool for the mental health
workforce. The Tool is being developed in partnership between Multicultural
Mental Health Australia (MMHA) and the Mental Health Division, Department of
Health, Western Australia. This initiative marks an exciting and significant step
towards enhancing the capacity of the mental health workforce in operating
transculturally with an increasingly multicultural population.

Development of the Tool involves adapting the Western Australian Cultural
Competency Audit Tool for national application across all mental health services.
Consultations were carried out with government and non-government stakeholders
in every state and territory. The Manual will contain Cultural Competency
Standards (CCS), which are aligned with the Diversity Responsiveness Standard of
the new National Standards for Mental Health Services as well as a Self-assessment
Tool. Organisational self-assessment of cultural competency should be seen as an
ongoing, service-wide process with the benefits of monitoring and increasing
consumer and carer satisfaction with services. It accommodates better strategic
planning that will incorporate cultural diversity in organisational structure through
its policies and procedures. It also facilitates compliance with other relevant
national accreditation standards.

With development of the National Tool expected to be completed by mid-2010,
this paper presentation will introduce the audience to a valuable and user friendly
resource that will enable the mental health workforce to better meet the needs of
people from CALD backgrounds and in turn will increase appropriate service access
and utilisation by CALD communities.

Submitted by Project Working Group Members:
Ayla Potts                Project Officer, Mental Health Division, Department of
                          Health, Western Australia
Carly Dolinski            Snr Portfolio Officer, Mental Health Division,
                          Department of Health, Western Australia
Bernadette Wright         Specialist Clinical Psychologist, Transcultural
                          Mental Health Services, Western Australia
Joyce Broughton           Snr Project Officer, Workforce Capacity Building
                          Multicultural Mental Health Australia




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