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					Capita facts and stats – year end 2008

Insurance outsourcing

   •   35 million images now electronically stored using our document management solution for
       the DECC Miner’s Liability claims contract
   •   Over 709,000 claims settled by September 2008, involving payments totalling over £3.8
       billion for the DECC Miner’s Liability claims contract
   •   Annually we support the processing of over £10bn of multi currency premium transactions.

Local government software

   •   Our business rates software managed incomes of about £6.2 billion on approximately
       550,000 properties during 2007/2008
   •   Our council tax software is used by 4,500 local authority employees every day
   •   Our council tax software issues over twelve million bills and collects over £6.5bn in council
       tax each year
   •   Over £1.4 billion is raised annually in rent charges on our housing management software
       each year
   •   Over 200 local authorities now use our payment management solutions and our hosted
       payment applications process over £60 million of payments each month
   •   We were the first in the local government marketplace to gain the security standard PCI
       DSS (Payment Card Industry Data Security Standard) and continue to be a market leader
       in this field
   •   Capita’s software administers Council Tax for 19,459,282 individuals, 34% of the UK

Property and infrastructure consultancy

   •   We are the 6th largest multidisciplinary consultancy in the UK
   •   We manage over £10bn worth of projects
   •   We are the 8th largest project management consultancy and 12th largest engineering
   •   Our architecture division – Capita Architecture – is the 6th largest architectural practice in
       the UK
   •   We are currently designing over £10bn worth of infrastructure (TBC)
   •   We help manage over 5,000 buildings for our clients with an asset value of £10bn (TBC)
   •   Our infrastructure division manages 10,535km of highways, 3,525km of footways and
       2,200 structures across the UK (TBC).

Contact Centres

   •   We have 41 multi channel centres, service 36 different clients and employing 8,000 staff.
   •   We handle 75 million customer contacts per year
   •   12 Capita-run centres have achieved CCA Global Standard for their contact centre
Capita facts and stats – year end 2008

Financial Services

   •   We administer shareholder communications to 6 million shareholders on behalf of more
       than 2,000 corporate clients
   •   We managed over 12 million share transfers in 2008
   •   We issued over 10 million dividend payments
   •   We administer share plans for approaching 200,000 employees.

Absence management

   •   More schools and Local Authorities use us to protect their sickness and absence budgets
       than any other commercial provider
   •   We provide insurance solutions to some of the UK's leading corporate care homes in the
       not for profit sector.

Business Travel administration

   •   We have an active client base of over 200 companies who range from FTSE 100 to SME
   •   We transact over 500,000 bookings per annum.

Education software and support

   •   Capita is the UK’s leading supplier of Management Information Systems to the Education
       and Children's Services Sector.
   •   22,500 schools use our SIMS software and services to help raise pupil achievement
   •   145 LAs (83%) utilise ONE, our integrated information and case management system
       helping authorities to integrate and share Children's Services data across the department
   •   We provide management information software into 184 further, higher and work based
       learning education establishments in the UK.

Health Solutions

   •   Our health professionals provide 100,000 medicals and referrals per year;
   •   We provide occupational health across all sectors, including Oil & Gas, Central
       government departments and Blue Chip Brands.
   •   We undertake in excess of 95,000 face-to-face consultations per year and over 12,000 are
       via our online questionnaire ‘Employee Health Risk Assessment Tool’.

HR & Payroll Services

   •   We have 8 HR delivery centres employing 1,000 HR specialists
   •   We produce over 9.7 million payslips per annum
   •   We administer payroll on behalf of 200 clients.
Capita facts and stats – year end 2008

IT services

   •   We currently manage over 19,000 server environments
   •   We support over 90 different applications
   •   We manage over 300,000 service calls per annum and over 28,000 desktops for our
   •   We provide IT support to over 2,400 schools in the UK
   •   We manage Tier 3, PCI Data Security Compliant Data Centres
   •   We have 9 key service delivery locations throughout the UK, enabling us to be on hand
       when you need us
   •   At its peak we enable over 5,500 people a day to book their practical driving test on-line.

Learning and development

   •   In 2008 Capita L&D ran over 5,000 of delegate days on open courses and over 2,000 days
       of in-house training
   •   We worked with over 3,000 clients across the private anmd public sectors
   •   In 2008, over 11,000 delegates from across the public sector attended our Conferences,
       Seminars and Workshops
   •   Our International training programmes in 2008 attracted over 2,000 participants from over
       70 countries around the world.

Life & Pensions

   •   We are the market leader in life and pensions administration in the UK
   •   We administer over 26 million life, savings and pensions policies
   •   We administer over 550 occupational pension schemes with over 3.4m members in the
       UK and Ireland
   •   We administer pensions payments on behalf of 3.5 million people and paid pensions worth
       a combined total of £10 billion to over 1.3 million pensioners.


   •   1.5 million calls and 8.3 million back office transactions undertaken and payroll of 30,000
       employees processed annually
   •   Leading UK L&P service provider from India
   •   Fund accounting: 200 funds accounted every day and 300 funds reconciled every month.

Revenues & benefits

   •   We collect in excess of £2 billion of business rates on behalf of 17 local authorities
   •   We administer council tax on behalf of 16 local authorities worth in excess of £1.1 billion
   •   We pay out in excess of £900 million in housing and council tax benefits on behalf of 14
       local authorities
Capita facts and stats – year end 2008

  •   Through our shared services centres, we have nearly 2,000 dedicated staff providing
      Revenues, Benefits, Financial Services, ICT and Customer Services
  •   We work with over 100 local authorities in the provision of benefits services, varying from
      training, consultancy, back-office processing to the complete management and delivery of
      the service.

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