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					Guide to Australian Government Employment Services




                                               Page 1 of 153
CONTENTS
Budget 2011-12                                                      6

  Building Australia’s Future Workforce                             6

  Factsheets                                                        6

Employment Services General Overview                                8

  About Job Services Australia                                      8

  How a person receives employment services                         8

    Through Centrelink:                                             8

    JSA Direct Registration/Provider Search:                        9

Disability Employment Services General Overview                    10

  About Disability Employment Services                             10

  How a person receives Disability Employment services             10

    Through Centrelink:                                            10

    DES Direct Registration/Provider Search:                       10

Employment Services Assistance Ready Reckoner                      11

Job Services Australia Details                                     11

  Stream Services                                                  11

    Stream 1                                                       11

    Stream 1 (Limited)                                             11

    Streams 2, 3 and 4                                             12

    Employment Pathway Plan                                        12

    Employment Pathway Fund                                        12

JSA Code of Practice and Service Guarantee                         13

  Case Studies (Streams 1-4 and Work Experience)                   13

    Stream 1 job seeker                                            13

    Stream 4 job seeker                                            13

    Work Experience Phase                                          14

Disability Employment Services Details                             15

    Employment Pathway Plan                                        16


                                                         Page 2 of 153
    Employment Assistance Fund                                                            16

    Supported Wage System                                                                 16

  DES Code of Practice and Service Guarantee                                              17

  Case Studies (Disability Management Service and Employment Support Service)             17

    Disability Management Service participant                                             17

    Employment Support Service participant                                                17

Employment Related Information and Websites                                               18

  Job Services Australia                                                                  18

    JobSearch (for all job seekers)                                                       18

    The Labour Market Information Portal                                                  18

    National Green Jobs Corps                                                             19

  Families                                                                                19

    Family Centred Employment Project                                                     19

  Youth                                                                                   19

  Indigenous Job seekers                                                                  19

    Learn Earn Legend                                                                     19

    Indigenous JobSearch                                                                  20

    Making Indigenous Australian Apprenticeships Your Business                            20

  Mature Aged                                                                             20

    experience+                                                                           20

    Golden Gurus                                                                          20

  Disability                                                                              21

    Disability Employment Service                                                         21

    Job Access                                                                            21

  JSA/DES Customer Service Lines                                                          21

  Job seeker Advocacy/Complaints                                                          21

    Employment Services                                                                   21

  Code of Practice and Service Guarantee                                                  21

  Customer Service Lines                                                                  22

    Job Services Australia                                                                22

                                                                                Page 3 of 153
    Disability Employment Services                            22

    Commonwealth Ombudsman                                    22

    Fair Work Ombudsman                                       22

    Australian Human Rights Commission                        23

    Australian Information Commissioner (privacy)             24

    Welfare Rights Organisations                              25

  Links to Other Welfare Organisations                        26

Fact Sheets at a Glance                                       30

    Disability Employment Services                            30

    New Enterprise Incentive Scheme                           30

    Work Experience Drought Force                             30

    Work Experience General                                   30

    Work Experience Work For the Dole                         30

    Work Experience Unpaid Work Experience                    30

    Work Experience Green Corps                               30

    Work Experience Voluntary Work                            30

    Work Experience The Harvest Trail                         30

    Redundant Workers                                         30

    Flood and Employment Services                             30

    Relocation                                                30

Downloadable Fact Sheets                                      31

  Skills To Promote Increased Participation                   32

  A New Partnership With Industry                             36

  Place-Based Initiatives                                     42

  Better Futures For Jobless Families                         47

  Opportunities For People With Disability                    54

  Very Long Term Unemployed                                   59

  Investing In Our Young People                               64

  Strengthening Job Seeker Compliance                         70

  Future Arrangements For Job Services Australia              74

                                                    Page 4 of 153
Future Arrangements For Disability Employment Services                                  77

Supporting Small Business To Drive Economic Growth                                      82

Helping Indigenous Australians Achieve Their Potential                                  89

Investing In Regional Productivity And Participation                                    92

Streamlining Assessment Arrangements                                                    99

Enhanced Employment Services For Indigenous Australian Job Seekers                    101

Increased Employment Participation For People With Mental Illness                     102

Services For Short Term Unemployed People                                             103

New Enterprise Incentive Scheme                                                       105

Remote Services                                                                       106

Individualised Assistance For Job Seekers                                             107

Employment Services Code Of Practice                                                  113

Your Service Guarantee–Employment Services For People Not On Income Support           115

Disability Employment National Panel Of Assessors – Your Service Guarantee            117

Employment Services Complaints, Compliments And Suggestions                           120

Disability Employment Services Flexible, Tailored Employment Assistance               121

Help To Start A Small Business: New Enterprise Incentive Scheme                       127

Work Experience                                                                       129

Work Experience: Work For The Dole                                                    131

Work Experience: Unpaid Work Experience                                               133

Work Experience: Drought Force                                                        135

Work Experience: Green Corps                                                          137

Work Experience: Voluntary Work                                                       139

The Harvest Trail                                                                     141

Help For Redundant Workers                                                            144

Assistance For Redundant Workers Advice                                               147

Connecting People With Jobs – For Employers Flood Extension                           149

Connecting People With Jobs – For Job Seekers Flood Extension                         151

Connecting People With Jobs – For Job Seekers                                         153




                                                                              Page 5 of 153
Budget 2011-12
     Skills to promote increased participation (See page 32)

     A new partnership with industry (See page 36)

     Place Based Initiatives (See page 42)

     Better Futures for Jobless Families (See page 47)

     Opportunities for People with Disability (See page 54)

     Very Long Term Unemployed (See page 59)

     Investing in our Young People (See page 64)

     Strengthening Job Seeker Compliance (See page 70)

     Future arrangements Job Services Australia (See page 74)

     Future arrangements for Disability Employment Services (See page 77)

     Supporting Small Business to drive economic growth (See page 82)

     Helping Indigenous Australians achieve their potential (See page 89)

     Investing in Regional Productivity and Participation (See page 92)




Building Australia’s Future Workforce
     Future arrangements for Disability Employment Services (See page 77)

     Helping Indigenous Australians achieve their potential (See page 89)

     Place-Based Initiatives (See page 42)

     Future arrangements for Job Services Australia (See page 74)

     Opportunities for People with Disability (See page 54)

     Strengthening Job Seeker Compliance (See page 70)




Factsheets
     Streamlining Assessment Arrangements (See page 99)

     Enhanced Employment for Indigenous Australian Job Seekers (See page 101)

     Increased Employment Participation for People with Mental Illness (See page 102)

     Services for Short Term Unemployed People (See page 103)



                                                                                         Page 6 of 153
   New Enterprise Incentive Scheme (See page 105)

   Remote Services (See page 106)




                                                     Page 7 of 153
Employment Services General Overview
About Job Services Australia
Job Services Australia is the Australian Governments national employment services which works to the
needs of the individual. The Australian Government launched Job Services Australia on 1 July 2009 with the
aim of increasing employment participation, building skills in demand and helping individual job seekers,
particularly disadvantaged job seekers, find sustainable employment.

Job Services Australia also represents a focus on the needs of employers, with emphasis placed on helping
employers find work-ready job seekers.

Job Services Australia represents an investment of $4.7 billion by the Australian Government. This includes
$298.5 million to provide immediate services for workers made redundant in the recent global recession.

Job Services Australia is structured around a performance management framework which includes a Code
of Practice and Service Guarantees.

       General JSA Fact Sheet (See page 107)




How a person receives employment services
A person can access employment services by approaching Centrelink or by approaching a provider directly.
Through Centrelink:
    1. A person requiring financial support first speaks to Centrelink about their circumstances.

    2. Based on the person’s current circumstances (eg Parent, young person, disability), Centrelink
       determine the financial support that will be provided until the person finds sustainable
       employment.

    3. Generally speaking, the person has an obligation to participate in employment services if they
       receive financial support.

    4. To determine which employment services is best suited to meet the personal requirements of the
       person, Centrelink asks the person a number of questions, using a tool called the Job Seeker
       Classification Instrument.

    5. If the job seeker is deemed as having severe and multiple barriers, Centrelink may request an
       assessment to be undertaken by a Job Capacity Assessor.



The answers that the person provides to Centrelink determine the type and level of employment services
that the job seeker requires generally either:

       Job Services Australia (4 rising levels of assistance based on need)

       Disability Employment Services (2 levels of assistance based on need)




                                                                                               Page 8 of 153
Centrelink refers the person to a provider of their choice. If they don’t choose, Centrelink selects a provider
for them.



JSA Direct Registration/Provider Search:
Alternatively a person may contact a local Employment Services provider directly for assistance. A list of
locations and contact details of Employment Services providers can be found on the Australian JobSearch
website located at http://jobsearch.gov.au/provider/providersearch.aspx or by contacting the Employment
Services Customer Line on 1800 805 260.

This link also shows JSA Star Ratings which can be used as a guide to locate better performing
providers.




                                                                                                  Page 9 of 153
Disability Employment Services General Overview
About Disability Employment Services
On 1 March 2010, the Australian Government introduced the Disability Employment Services, delivering
more effective employment assistance for job seekers with disability.

Representing an investment of over $1.7 billion from March 2010 to June 2012, Disability Employment
Services are a significant improvement in services for people with disability, their families and carers and
employers. Job seekers with disability will have immediate access to tailored services that are flexible and
responsive to both their needs and those of employers.




How a person receives Disability Employment services
A person can access employment services by approaching Centrelink or by approaching a provider directly.
Through Centrelink:
    1. A person requiring financial support first speaks to Centrelink about their circumstances.

    2. Based on the person’s current circumstances (e.g. Parent, young person, disability), Centrelink
       determine the financial support that will be provided until the person finds sustainable
       employment.

    3. To determine which employment services is best suited to meet the personal requirements of the
       person, Centrelink asks the person a number of questions, using a tool called the Job Seeker
       Classification Instrument.

    4. If the job seeker is deemed as having barriers, Centrelink may request an assessment to be
       undertaken by an Employment Services Assessor or a Job Capacity Assessor.



In most cases, referral to Disability Employment Services is made following a recommendation from an
Employment Services Assessor or a Job Capacity Assessor.

Certain Job seekers are eligible for Disability Employment Services without requiring a Employment
Services Assessment/Job Capacity Assessment – these include Eligible School Leavers in order to ensure a
smooth transition from school to work.

Centrelink refers the person to a Disability Employment Services provider of their choice. This may include
an organisation that has particular expertise in helping people with specific needs. For example, some
providers may assist people with a mental health condition. If the person doesn’t choose a provider, the
person will be randomly allocated a provider in their local area.



DES Direct Registration/Provider Search:
Alternatively a person may contact a local Disability Employment Services provider directly for assistance. A
list of locations and contact details of Disability Employment Services providers can be found on the
Australian JobSearch website located at http://jobsearch.gov.au/provider/providersearch.aspx or by
contacting the Employment Services Customer Line on 1800 805 260.



                                                                                                Page 10 of 153
The employment service provider may refer the person to an Employment Services Assessor or a Job
Capacity Assessor to determine their eligibility for Disability Employment Services.

From August 2011 this link will also show DES Star Ratings which can be used as a guide to locate better
performing providers




Employment Services Assistance Ready Reckoner
Please see the PDF version of this document to view the Ready Reckoner for Job Seeker referral
information.


Job Services Australia Details
Stream Services
Stream 1
Assistance suited to job seekers particular needs taking into account their individual circumstances. All job
seekers are entitled to:

help with creating or refining résumés

access to, and help with, job search facilities

assessment of current skills

access to training

regular face-to-face meetings with their Job Services Australia provider

regular reviews of your circumstances, to ensure the best assistance is being provided



Job seekers fully eligible for stream 1 services, may also be able to access work experience activities.



Stream 1 (Limited)
All Stream 1 (Limited) job seekers are entitled to:

       help with creating or refining résumés and lodgement of the resume via the Australian JobSearch
        website www.jobsearch.gov.au

       information and strategies on looking for work, and advice on employment opportunities in the
        local area

       an initial list of job vacancies

       information on skills shortage areas and access to the Productivity Places Program or Victorian
        Government funded training places

       information on the use and location of Jobsearch Facilities, and ongoing access to job search
        facilities in Provider offices and Centrelink


                                                                                                 Page 11 of 153
Job seekers will also be able to update their resumé online via the Australian JobSearch website
www.jobsearch.gov.au



Streams 2, 3 and 4
Depending on a job seekers initial assessment with Centrelink or their Job Services Australia provider, they
may move straight into stream 2, 3 or 4. If, however, they were initially placed in a lower stream and their
circumstances change, they can discuss this with their Job Services Australia provider and if necessary move
into a stream that offers a higher level of assistance at any time.

It is important to note that if a job seekers circumstances do change, disclosing additional needs will not
remove or interrupt their access to employment services, force them to change Job Services Australia
providers or place them on a long waiting list. Job Services Australia’s flexible and responsive design
provides tailored services and support.

In streams 2, 3 and 4 more intensive services, aimed at helping job seekers with whatever may be stopping
them from getting work. Job Services Australia providers will make sure that these services match a job
seekers particular needs and circumstances.

Key components of the stream services are the Employment Pathway Plan and the Employment Pathway
Fund.



Employment Pathway Plan
Regardless of which stream service a job seeker is in, Job Services Australia providers will work with the job
seeker to create an Employment Pathway Plan (EPP) that is tailored to their individual needs. This plan will
set out the services and training that will help a job seeker find and keep a job. This may include help to:

search for jobs

access work experience opportunities

gain new skills or qualifications • overcome other barriers to employment.



Centrelink may complete an initial EPP for stream 1 job seekers, which Job Services Australia providers can
update later, based on their individual circumstances. Job Services Australia providers will negotiate EPPs
with streams 2, 3 and 4 job seekers in their initial interviews. Job Services Australia providers will regularly
update EPP’s as individual needs change, and will also provide a copy of the plan for their reference.



Employment Pathway Fund
The Employment Pathway Fund (EPF) is a flexible pool of funds available to Job Services Australia providers
to purchase a broad range of assistance to help job seekers get the right training and other support to help
them find and keep a job. The fund is designed to enable optimum flexibility so that each eligible job seeker
receives assistance based on their individual needs and their barriers to employment. So the more help you
need, the more help you get.

Some of the types of assistance which may be purchased for you under the EPF could include, but is not
limited to:



                                                                                                   Page 12 of 153
training courses

work related clothing and safety equipment

short term travel costs

relocation costs to commence in employment • other personal support services.

Job Services Australia providers will consider a job seekers individual needs and the needs of the other job
seekers that are receiving services from them, when they are deciding what to purchase through the EPF.




JSA Code of Practice and Service Guarantee
       Employment Services Code of Practice (See page 113)

       Service Guarantee (See page 115)




Case Studies (Streams 1-4 and Work Experience)
Following are some case studies used in the RFT to explain how job seekers receive Job Services Australia
assistance.
Stream 1 job seeker
Ian is a Stream 1 job seeker who has recent work experience. At his Initial Interview, Ian’s Provider gives
him information about looking for work and local employment opportunities, shows him how to use the job
search facilities and helps him prepare a résumé.

Ian is still unemployed 13 weeks later. His Provider contacts him and makes an appointment to conduct
Ian’s Skills Assessment.

As a result of the Skills Assessment, the Provider finds that Ian needs to refresh his IT skills. The Provider
and Ian agree that this would be a good Intensive Activity and negotiate Ian’s EPP including this activity.

The Provider organises Ian’s Intensive Activity, a two-week full-time (60 hours over the fortnight) computer
skills course run by the Provider’s RTO. This course will commence in two-weeks time, when Ian has been in
Stream 1 for 15 weeks.

The provider gives Ian a list of vacancies to apply for and schedules another meeting in a month’s time (at
21 weeks). At this meeting the Provider organises a job interview for Ian with a local employer.

The Provider has been working with this employer to understand their business needs and ensure that
candidates put forward for positions meet the employer’s needs. Ian is successful at the job interview and
gets a position. Because the Provider had found the job, recorded the vacancy on DEEWR IT Systems and
matched Ian to the vacancy, the Provider will be eligible for a Placement Fee.



Stream 4 job seeker
Jane has been assessed by an Employment Services Assessor as requiring assistance in Stream 4. She has
severe depression and anxiety and is at risk of homelessness.




                                                                                                   Page 13 of 153
At Jane’s Initial Interview with her Provider, the Provider realises that Jane does not have anywhere to live
and is staying on a friend’s couch. Jane’s Provider phones the local homeless service with whom they have
an agreement and organises for them to see Jane the next day.

While only a basic EPP needs to be completed at their Initial Interview, the Provider continues to work with
Jane in subsequent contacts to update her EPP to describe how they will work together to address Jane’s
barriers to employment. Jane’s Provider suggests that she would benefit from general counselling and
support, to be delivered by the Provider, but that she should also be assessed by a mental health
practitioner to determine what sort of treatment she needs for her depression and anxiety. The Provider
makes an appointment with a mental health specialist for an assessment (funded from the EPF).

The homeless service finds Jane a room in a women’s hostel. Once her housing crisis is addressed, Jane, her
Employment Services Provider and her homeless service provider meet together and decide on how they
will work to help Jane move into long-term stable housing and manage her other barriers. Jane and her
providers set a goal of finding employment and private rental accommodation in the local area in the
medium term.

Following the mental health assessment, the Provider also helps Jane organise treatment for her
depression and anxiety based on the mental health assessment. The caseworker is able to get the
psychologist to treat Jane at a reduced rate, but there is still an out of pocket expense, which is paid for out
of the EPF. Jane is referred to a GP who conducts a review of her medication.

Once Jane’s mental health issues are being treated and her capacity to manage improves, she begins to
receive vocational assistance as well. Jane and her Provider meet with her employment consultant to
discuss her situation and her employment options. The employment consultant conducts a Skills
Assessment for Jane. Based on this, the employment consultant puts together an appropriate pathway to
employment to help Jane find a part-time job. To improve Jane’s social skills, the assistance is group based
and includes monitored job search and non-intensive job search training paid for from the EPF. In
consultation with Jane the employment consultant decides to include a low number of job searches in
Jane’s EPP to help her to reconnect to the employment market. Additionally, the Provider, through their
employer contacts, arranges a number of employment opportunities.

After a few job interviews organised by the employment consultant, Jane is successful and starts a part-
time job cleaning offices. The Provider contacts the homeless service again to advise them that Jane would
be able to move into the private rental market. The homeless service helps Jane to find a room in a shared
house. She continues to see her caseworker once a fortnight.



Work Experience Phase
Michael, commences in the Work Experience Phase of the Employment Services. Michael has just
completed 12 months in Stream 1 and after a Centrelink Stream Services Review he commences in the
Work Experience Phase of Stream 1. Because Michael has an annual Work Experience Activity requirement,
the Provider informs him that he has six weeks to select and commence in one of the Work Experience
Activities. The Provider discusses the options with Michael to help him determine which activity suits his
needs and aspirations. After considering the options available, Michael decides to participate in a Green
Corps activity. Four weeks after the initial appointment, Michael begins a Green Corps activity which will
provide him with work experience in horticulture. An accredited vocational training course in horticulture is
embedded in the activity for Michael to complement his broader group-based participation in the Green
Corps activity. Because he is undertaking accredited vocational training within the scope of his Green Corps
activity, his participation requirement for the activity is 240 hours over 26 weeks, instead of 390 hours. The
cost of Michael’s participation in the Green Corps activity comes to $1850 (including the training course).
Michael’s Provider chooses to fund this from both EPF funds and the Work Experience Service Fees, which
include the $330 upfront payment (which is additional to ongoing Service Fees). During the time Michael is
undertaking this activity he continues to have bi-monthly contact with his Provider.



                                                                                                  Page 14 of 153
Disability Employment Services Details
Disability Employment Services provide eligible job seekers with disability, injury or health condition access
to individually tailored employment services suited to their needs, with strong links to training and skills
development, particularly in areas of local skills shortages. There are two separate programs within
Disability Employment Services:

       Disability Management Service for people who need the assistance of Disability Employment
        Services and who might need irregular or occasional support to keep a job; and

       Employment Support Service with people permanent disability and who require regular and
        ongoing support to keep a job.

In most cases, job seekers are referred to Disability Employment Services following an Employment
Services Assessment or a Job Capacity Assessment. This is a comprehensive assessment of a person's ability
to work. It involves identification of a person's barriers to employment and any interventions that may be
required to help them overcome those barriers.

Disability Employment Services provides a range of specialist services including, but not limited to:

       assessments to determine a person’s limits and abilities

       skills assessment

       support in managing whole-of-life issues that affect a participant’s employment prospects

       job search services, including job search and career option advice on-the-job support and training
        to stabilise employment, improve productivity, and address any future employment barriers or job
        changes

       information, education, and training for employers and colleagues.

       Accessing and arranging employer incentives such as wage subsidies, workplace modifications,
        Auslan interpreters or the Supported Wage Systems



Disability Management Service may also provide:

       Assistance and support for the participant to manage and stabilise their disability to facilitate
        employment participation

       Vocational rehabilitation such as physiotherapy, occupational therapy, pain management or
        psychological counselling

       Training, work hardening or physical conditioning programs

       Employment preparation and placement, including where required for some participants, job
        design

       Active support, including participant advocacy services, during job interviews and in dealing with
        employers where required




                                                                                                 Page 15 of 153
       Employment preparation and placement including job creation and design services, and arranging
        and monitoring job sampling opportunities for participants

       More active support, including participant advocacy services, during job interviews and in dealing
        with employers


Employment Pathway Plan
Disability Employment Services providers will work with the participant to create an Employment Pathway
Plan (EPP) that is tailored to their individual needs. This plan will set out the services and assistance that
will help the participant find and keep a job. This could include education, training, job search, disability
management and other assistance.

Disability Employment Services providers will negotiate EPPs with participants at their initial interviews.
Disability Employment Services providers will regularly update EPPs as individual needs change, and will
also provide a copy of the plan for their reference.



Employment Assistance Fund
The Employment Assistance Fund (EAF) provides financial assistance for employees with disability who
require special work related equipment or modifications to their workplace. The Fund also provides
financial assistance for individuals with disability who require assistive technology to look for or to prepare
for a job.

Some examples of assistance from the Employment Assistance Fund include:

       Screen reading and voice activated software, telephone amplifiers, communication technology
        devises

       Physical modifications including accessible toilets, access ramps, adjusting doorways and heights of
        shelves and switches

       Disability, mental health and Deaf awareness training for employers and supervisors

       Auslan interpreting (maximum of $6,000 each 12 months) for work activities and Auslan
        interpreting for job interviews

       Free workplace assessments to help identify equipment and modifications that will remove barriers
        to work.

The Fund assists people who are registered with an employment service provider and those who are not.
Individuals, employers and employment service providers are eligible to apply for assistance from the Fund.
Applications are made online at www.jobaccess.gov.au. Assistance and further information is available
from a qualified JobAccess adviser on 1800 464 800.



Supported Wage System
The Supported Wage System program provides an independent assessment process which enables
employers to use productivity-based wages to employ people whose work productivity is reduced as a
result of disability. Eligibility requires that the person meets the impairment criteria for receipt of the
Disability Support Pension and that the industrial instrument under which they are being employed
contains a Supported Wage System provision.

Supported Wage System is a voluntary system. People with disability who are offered employment under
this system are first employed for a trial period usually up to 12 weeks so that they receive training and

                                                                                                  Page 16 of 153
guidance in their job requirements. After the trial period, an independent assessment of their work
productivity is undertaken and the assessment result is then used by the employer to calculate a pro-rata
wage.




DES Code of Practice and Service Guarantee
       Employment Services Code of Practice (See page 113)

       Disability Employment National Panel of Assessors – Your Service Guarantee (See page 117)




Case Studies (Disability Management Service and Employment Support
Service)
Following are some case studies to demonstrate how participants receive Disability Employment Services
Disability Management Service participant
Shannon had been working as a waitress in a restaurant when she fell down the stairs in a shopping centre.
Although Shannon attempted to claim compensation her claim was rejected. As Shannon can no longer
keep pace with the demands associated with being a waitress she no longer can cope with her job and
ceases employment. She starts receiving Newstart Allowance. Centrelink refers Shannon for an
Employment Services Assessment. The Employment Services Assessor refers Shannon to a Disability
Employment Services -Disability Management Service provider as Shannon needs help to manage her
injuries but is not expected to need long-term support in the workplace.

Shannon chooses a provider close to her home and the Employment Services Assessor makes the referral.
Shannon attends her first interview where the provider and Shannon work together to prepare an
Employment Pathway Plan which sets out Shannon’s goals for employment, and the activities she and her
provider will undertake to assist her to get a job. Shannon and the provider agree to meet weekly. The
provider organises for Shannon to undertake a physical assessment. Over the following months Shannon’s
provider organises for her to undertake vocational rehabilitation including physiotherapy and pain
management. She then undertakes a work trial back in a restaurant but this is unsuccessful. The provider
then organises unpaid work experience at a hairdresser, which Shannon enjoys. With support from her
provider, she has completed a 6 month full-time Certificate II Hairdressing course at a local college. The
provider assists Shannon to gain employment with a hairdressing salon. After a further few months with
the hairdressing salon, Shannon’s health condition starts to deteriorate and she requires assistance from
her provider. Shannon’s provider assists Shannon with some workplace adjustments including a special
chair. The cost of the chair is covered by the Workplace Modifications Scheme. Very soon Shannon does
not require any further help from her provider and exits as an independent worker.



Employment Support Service participant
Simon has a mild learning disorder. He has just left school, having completed Year 10, and approaches
Centrelink to apply for income support. Centrelink runs the Job Seeker Classification Instrument as part of
his income support claim process, which triggers an Employment Services Assessment. The Employment
Services Assessor determines that, due to his disability, Simon will require long term, regular and intensive
support in the workplace and makes a service recommendation of Disability Employment Services -
Employment Support Service. The Employment Services Assessor refers Simon to his chosen provider. At
the initial interview, Simon’s provider explains what services he can expect to receive in Employment
Support Service. Simon and his provider negotiate an Employment Pathway Plan, which sets out Simon’s
goals for employment, and the activities he and his provider will undertake to assist him to get a job.


                                                                                                Page 17 of 153
Simon’s provider undertakes a thorough assessment of Simon’s abilities and needs. Simon attends
fortnightly appointments with his provider, and other activities as set out in his Employment Pathway Plan.
Simon’s provider arranges for Simon to receive counselling to manage his disability, and helps him with job
search skills and other help to become job ready. To build his confidence and help him to gain retail
experience, Simon’s provider arranges for him to undertake a Work Trial in a large retail organisation.
Simon’s provider supports both Simon and the retailer during the trial. After 14 months of service, Simon’s
provider finds him a permanent part-time job in retail sales. Simon’s provider provides him and his
employer with support as required during the first 26 weeks in his job. This includes a workplace
assessment and counselling for Simon’s supervisor. After 26 weeks of employment, Simon’s provider must
determine whether or not Simon needs ongoing support to retain his job, or is able to exit as an
independent worker. Simon’s provider decides that Simon may require some further assistance, but not on
a regular basis and places him into Flexible Ongoing Support. Over the next six months, Simon is coping well
in his job and does not require any further support from his provider. Simon is then exited as an
independent worker.


Employment Related Information and Websites
Job Services Australia
General Information can be found at:

http://www.deewr.gov.au/Employment/JSA/Pages/default.aspx



JobSearch (for all job seekers)
“Australian JobSearch is Australia’s largest free online jobs website. This site is updated with thousands of
new jobs each day and allows Job Seekers to search for jobs across all industries and regions of Australia,
including jobs in Government and Defence, Indigenous jobs, apprenticeships and traineeships. Job seekers
can register for free and create their own personal profile page to upload their resume which assists
employers in finding them. Job seekers can also apply for jobs on line, search for their local Job Services
Australia Provider and access employment & career information to assist them in finding work.

http://www.jobsearch.gov.au/

Job seeker hotline -13 62 68
Employer hotline -13 17 15



The Labour Market Information Portal
The Labour Market Information Portal (LMIP) has been developed by DEEWR as an online resource. It
contains up to date labour market data to help people understand their local labour markets.

Data on the website are available at the national, state, Labour Force Region, Employment Service Area and
Statistical Local Area levels.

http://www.deewr.gov.au/Employment/Pages/LMIP.aspx

Or

http://www.deewr.gov.au/lmip/

(Note these numbers will connect you to DEEWR) General enquiries phone: -1300 363 079 Text Telephone
for the hearing impaired (TTY): Free CALL TM -1800 554 609


                                                                                                Page 18 of 153
National Green Jobs Corps
National Green Jobs Corps signifies a $79.6 million dollar investment over two years in young Australian job
seekers. The 26-week environmental training program offers young people, aged 17 to 24 years, the right
combination of work experience, skill development and accredited training to ensure they are ready for
employment in emerging green and climate change industries.

National Green Jobs Corps commenced on 1 January 2010. The projects offered are team based activities
developed in conjunction with local communities and groups, representatives from the environment and
climate change sector, local government and relevant training providers. Participants are given the
opportunity to participate in hands-on work experience activities and accredited training. National Green
Jobs Corps providers are delivering a broad range of environmentally focused projects to equip 10 000
young Australians with green skills and training.

There are over 120 projects available across Australia, including water testing, bush regeneration, planting,
surveying, track repairs and construction.

http://www.deewr.gov.au/Employment/JobsandTraining/Pages/newgreenjobs.aspx

Phone -13 17 64




Families
Family Centred Employment Project
The Family Centred Employment Project (FCEP) is demonstrating a new approach to assisting jobless
families across three sites in Australia: Broadmeadows, Victoria; Goodna, Queensland; and Mansfield Park
and Angle Park, South Australia. The FCEP is taking an innovative approach to developing, delivering and
documenting effective approaches that respond to the employment, education and social needs of jobless
families in these communities. The project commenced in July 2010 and will run for three years until June
2013.

http://www.deewr.gov.au/Employment/Pages/FCEP.aspx


Youth
The following link will provide a number of additional links to other general employment and youth related
sites.

http://www.youth.gov.au/Pages/default.aspx


Indigenous Job seekers
Learn Earn Legend
Learn Earn Legend! is the Australian Government’s message to young Indigenous Australians and their role
models. Administered by the Department of Education, Employment and Workplace Relations (DEEWR);
the Learn Earn Legend! message encourages and supports young Indigenous Australians to stay at school,
get that job and be a legend for themselves, their family and their community.

http://www.deewr.gov.au/Indigenous/Pages/LearnEarnLegend.aspx




                                                                                                Page 19 of 153
Indigenous JobSearch
The following link will provide a number of additional links to other general employment and indigenous
employment related sites, including Aboriginal Employment Strategy, Australian Employment Covenant,
Indigenous Employment Program, Assistance for Indigenous tertiary students, and Assistance for
Indigenous businesses

http://jobsearch.gov.au/jobseekerinfo/pages/indigenous.aspx

Job seeker hotline -13 62 68 Employer hotline -13 17 15
Making Indigenous Australian Apprenticeships Your Business
The Making Indigenous Australian Apprenticeships Your Business resource kit has been designed to provide
a range of practical resources to assist Indigenous employment and training service providers in improving
access of Indigenous people to Australian Apprenticeships. It is also relevant to service providers who
support Indigenous Australians in other employment and training situations.

http://www.deewr.gov.au/Employment/EmploymentRelatedSites/Pages/MakingIndigenous
AustralianApprenticeshipsYourBusiness.aspx


Mature Aged
experience+
A website for job seekers, workers and employers.

This website can help job seekers and workers find out about programs and services to help them find a
job, maintain their job, or move into a new role.

This website can also help employers to find out about programs and services that can help them attract
experienced and reliable staff or retain the skills and experience of existing mature age workers.

http://www.deewr.gov.au/Employment/Programs/ExpPlus/Pages/default.aspx

Phone -13 17 64



Golden Gurus
Golden Gurus provides mature age Australians (aged 50 years and over) with a range of opportunities to
support community organisations and small businesses. Golden Gurus commenced on 1 January 2010.

This website is for people interested in becoming a Golden Guru or community organisation or for small
business owners who would like the support of a Golden Guru.

This website will also provides help to find organisations that delivers the Golden Gurus program in each
state or territory. Organisations will focus on:

Skilled Volunteering—connecting Golden Gurus with community organisations, or

Small Business Mentoring—connecting Golden Gurus to small business owners.



http://www.deewr.gov.au/Employment/Programs/GoldenGurus/Pages/default.aspx




                                                                                              Page 20 of 153
Disability
Disability Employment Service
On 1 March 2010, the Australian Government introduced the new and improved Disability Employment
Services, delivering more effective employment assistance for job seekers with disability.

Representing an investment of over $1.7 from March 2010 to June 2012, Disability Employment Services
are a significant improvement in services for people with disability, their families and carers and employers.
Job seekers with disability will have immediate access to tailored services that are flexible and responsive
to both their needs and those of employers.

http://www.deewr.gov.au/Employment/Programs/DES/Pages/default.aspx



Job Access
JobAccess is an information and advice service about the employment of people with disability, delivered
by experienced customer service agents and professionals. JobAccess provides step by step guides on
recruitment, adjusting a workplace, understanding rights and responsibilities at work, how to search for a
job, strategies to maintain employment and how to access funding for workplace modifications, Auslan
interpreting and employer incentives. Applications for Supported Wage System and Employment
Assistance Fund are also submitted on the JobAccess website. Information on JobAccess has been written
for employers and managers, job seekers and employees, service providers, and co-workers.

http://jobaccess.gov.au/Home/Home.aspx

Phone -1800 464 800




JSA/DES Customer Service Lines
For job seekers who cannot resolve concerns or problems they have with their provider. Phone: -1800 805
260 Free Complaints Resolution and Referral Service for Disability Employment Services clients.

Phone: -1800 880 052

Employer Hotline for businesses to access providers Phone: -13 17 15




Job seeker Advocacy/Complaints
Employment Services
       Complaints – Compliments-Suggestions Factsheet and Form (See page 120)




Code of Practice and Service Guarantee
       Employment Services Code of Practice (See page 113)

       Job Services Australian -Your Service Guarantee (See page 115)

       Disability Employment Services -Your Services Guarantee (See page 117)


                                                                                                Page 21 of 153
Customer Service Lines
Job Services Australia
For job seekers who cannot resolve concerns or problems they have with their provider.

By phone: -1800 805 260 Option 1 will give them support with general enquiries and pin resets. Option 2 is
assistance from an officer in their state or territory, who will action complaints and assist with transfers to
providers.

By email: -employmentservicesfeedback@deewr.gov.au

By post: The Customer Service Line Manager, DEEWR, GPO Box 9880 in your Capital City



Disability Employment Services
Free Complaints Resolution and Referral Service for Disability Employment Services clients. By phone: -
1800 880 052 By email: -http://www.crrs.org.au/ Employer Hotline for businesses to access providers

By phone: -13 17 15



Commonwealth Ombudsman
The Commonwealth Ombudsman considers and investigates complaints from people who believe they
have been treated unfairly or unreasonably by an Australian Government department or agency, including
the Australian Taxation Office, Australia Post, Centrelink, Child Support Agency, and Department of
Immigration and Citizenship. The Commonwealth Ombudsman is also the ACT Ombudsman.

Their aim is to resolve complaints impartially, informally and quickly. If they cannot assist with a particular
complaint, they will explain why, and suggest other avenues for resolving the matter.

The Ombudsman cannot override the decisions of the agencies they deal with, nor issue directions to their
staff. Instead, they resolve disputes through consultation and negotiation,

and if necessary, by making formal recommendations to the most senior levels of government. By phone: -
1300 362 072 (calls from mobile phones at mobile phone rates) By email: -
mailto:ombudsman@ombudsman.gov.au By fax: -02 6276 0123 By SMS: -0413 COM OMB (0413 266 662)
(standard carrier rates apply) By post: -GPO Box 442, CANBERRA ACT, 2601



Fair Work Ombudsman
The Ombudsman gives advice and helps in the understanding of your workplace rights and responsibilities.
The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the
community to promote harmonious, productive and cooperative workplaces. They investigate workplace
complaints and enforce compliance with Australia's workplace laws.

The Fair Work Ombudsman is an independent statutory office created by the Fair Work Act 2009 to
promote harmonious, productive and cooperative workplace relations and ensure compliance with
Commonwealth workplace laws.

By phone: -Call 13 13 94 -from: 8.00am -6.00pm, Monday to Friday

                                                                                                  Page 22 of 153
Translating and Interpreting Service (TIS): 13 14 50

By email -http://www.fairwork.gov.au/contact-us/email-us/pages/default.aspx

By post: -When you have a complex enquiry that may require further research, or wish to lodge a
workplace complaint through mail.

Fair Work Ombudsman, GPO Box 9887, In your capital city

Workplace Complaints: -Please enclose copies of any relevant documents and keep the

originals of the documents and a copy of the letter for your records.

Fair Work Ombudsman Complaints Assessment Team.

GPO Box 2567

Adelaide SA 5001



Australian Human Rights Commission
The Australian Human Rights Commission is the new name of the Human Rights and Equal Opportunity
Commission. The Commission was established in 1986 by an act of the federal Parliament. They are an
independent statutory organisation and report to the federal Parliament through the Attorney-General.

The Australian Human Rights Commission:

       resolves complaints of discrimination or breaches of human rights under federal laws

       holds public inquiries into human rights issues of national importance

       develops human rights education programs and resources for schools, workplaces and the
        community

       provides independent legal advice to assist courts in cases that involve human rights principles

       provides advice and submissions to parliaments and governments to develop laws, policies and
        programs

       undertakes and coordinates research into human rights and discrimination issues.



By Internet: -webfeedback@humanrights.gov.au

By phone: -(02) 9284 9600

Complaints Infoline: 1300 656 419

General enquiries and publications: 1300 369 711

TTY: 1800 620 241



By SMS: -for info pack or complaint form: 0488 744 487 (0488 RIGHTS)



                                                                                               Page 23 of 153
By post: -Australian Human Rights Commission, Level 8, Piccadilly Tower, 133 Castlereagh Street, SYDNEY
NSW 2000

By fax: -(02) 9284 9611

By email:

Complaints -complaintsinfo@humanrights.gov.au -for information on lodging or responding to a complaint.
Please note that this an information service only.

Publications -publications@humanrights.gov.au -for ordering Commission publications or for general
information regarding publications.

Education -education@humanrights.gov.au -for enquiries in regards to human rights education materials
and resources.

Public Affairs -paffairs@humanrights.gov.au -for anything else that doesn't fit in the above categories;
including messages for the Commissioners, queries about information on our website or just to lodge your
opinion or comments.



Australian Information Commissioner (privacy)
The Office of the Australian Information Commissioner has responsibility under: Freedom Of Information
(FOI)

•       to promote awareness and understanding of FOI

•       promote a pro-disclosure culture across the Australian Government

•       provide external merits review of Australian Government FOI decisions

•       Investigate complaints about agencies and Ministers handling of FOI applications

•       Privacy

       to provide information and advice about privacy

       investigate and conciliate privacy complaints

       conduct audits

•       undertake promotional and educational activities Information policy

By phone: -1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher
charges).

•       If calling from overseas (including Norfolk Island): + 61 2 9284 9749

•        Translating and Interpreting Service: 131 450 (If you don't speak English or English is your second
language and you need assistance to communicate with us call the Translating and Interpreting Service and
ask for the Office of the Privacy Commissioner. Apart from the local call cost this is a free service to you.)

By email: -enquiries@oaic.gov.au

By internet: -https://forms.australia.gov.au/forms/oaic/ic-enquiry/

By post: -GPO Box 2999, Canberra ACT, 2601 or GPO Box 5218, Sydney NSW, 2001


                                                                                                Page 24 of 153
By fax: -+61 2 9284 9666

By twitter: -http://twitter.com/oaicgov



Welfare Rights Organisations
The National Welfare Rights Network (NWRN) is a network of community legal centres throughout
Australia which specialise in Social Security law and its administration by Centrelink. Based on the
experience of clients of NWRN members, the Network also develops policy and advocates for reform.

NWRN member organisations provide casework assistance to their clients, generally by phone, at least in
the first instance. NWRN members also conduct training and education for community workers and
produce publications to help Social Security recipients and community organisations understand the
system. The NWRN also engages in policy analysis and lobbying to improve the current Social Security
system and its administration.

By phone: -(02) 9211 5300 1800 226 028 for people calling from outside the Sydney metropolitan area
TTY:-(02) 9211 0238

By fax: -(02) 9211 5268

By email: -welfarerights@welfarerights.org.au

By internet: -http://www.welfarerights.org.au/default.aspx

•       Factsheets -http://www.welfarerights.org.au/pages/factsheets.aspx

•       Factsheet Translations - http://www.welfarerights.org.au/pages/factsheet_translations.aspx

•       Self-help forms -http://www.welfarerights.org.au/pages/selfhelpforms.aspx

•       Self Help Booklets -http://www.welfarerights.org.au/pages/selfhelpbooklets.aspx

By post: -Welfare Rights Centre, Sydney, 102, 55 Holt St, Surry Hills, NSW 2010




                                                                                            Page 25 of 153
Links to Other Welfare Organisations
Community organisations, Weblink, State

Carers of Australia, www.carersaustralia.com.au, NSW

Catholic Welfare Australia, www.catholicwelfare.com.au, National

Combined Pensioners and Superannuants Association of NSW, www.cpsa.org.au, NSW

Council on the Ageing, www.cota.org.au, National

Deafness Forum of Australia, www.deafnessforum.org.au, National

Federation of Ethnic Communities' Council of Australia, www.fecca.org.au, National

Hesta Super Fund, www.hesta.com.au, National

Homelessness Australia, www.homelessness australia.org.au, National

International Council on Social Welfare, www.icsw.org, International

Jobs Australia, www.ja.com.au, National

Job Support, www.jobsupport.org.au, NSW

Lifeline Australia, www.lifeline.org.au, National

Mission Australia, www.mission.com.au, National

National Homelessness Information Clearinghouse, www.homelessnessinfo.net.au, National

National Council of Single Mothers and their Children, www.ncsmc.org.au, National

National Council on Intellectual Disability, www.ncid.org.au, National

NSW Federation of Housing Associations, www.communityhousing.org.au, National

Queensland Program of assistance to Survivors of Torture and Trauma Inc., www.qpastt.org.au, National

Refugee Council of Australia, www.refugeecouncil.org.au/, National

Salvation Army, www.salvos.net, National

Shelter NSW - Housing Advocacy Organisations, www.shelternsw.org.au, NSW

Smith Family, www.thesmithfamily.com.au, National

St Vincent's de Paul Society, www.vinnies.org.au/, National

The Brotherhood of St Laurence in Melbourne, Australia, www.bsl.org.au, VIC

Volunteering Australia, www.volunteeringaustralia.org, National

Youth Action & Policy Association, www.yapa.org.au, National




                                                                                           Page 26 of 153
Councils of Social Service , Weblink, State

Australian Council of Social Service, www.acoss.org.au, National

ACT COSS, www.actcoss.org.au, ACT

NSW COSS, www.ncoss.org.au, NSW

QLD COSS, www.qcoss.org.au, QLD

SA COSS, www.sacoss.org.au, SA

TAS COSS, www.tascoss.org.au, TAS

VIC COSS, www.vcoss.org.au, VIC

WA COSS, www.wacoss.org.au, WA



Government Departments, Weblink, State

Australia Taxation Office, www.ato.gov.au, National

Centrelink, www.centrelink.gov.au, National

Child Support Agency, www.csa.gov.au, National

Commonwealth Department of Families and Community Services & Indigenous Affairs, www.facs.gov.au,
National

Commonwealth Ombudsman, www.comb.gov.au, National

Commonwealth Rehabilitation Service, www.crsrehab.gov.au, National

Department of Education, Employment and Workplace Relations, www.dest.gov.au, National

Department of Health and Ageing, www.health.gov.au, National

Department of Immigration and Multicultural Affairs, www.immi.gov.au, National

Family Assistance Office, www.familyassist.gov.au, National

Australian Human Rights Commission, www.hreoc.gov.au, National

NSW Government, www.nsw.gov.au, NSW

NSW Department of Community Services, www.community.nsw.gov.au, NSW

Australian Federal, State and Territory, www.gov.au, National

NSW State Ombudsman, www.ombo.nsw.gov.au, NSW




Tribunals, Weblink, State



                                                                                         Page 27 of 153
Administrative Appeals Tribunal, www.aat.gov.au, National

Migration Review Tribunal, www.mrt.gov.au, National

Refugee Review Tribunal, www.rrt.gov.au, National

Social Security Appeals Tribunal, www.ssat.gov.au, National

Veterans' Review Board, www.vrb.gov.au, National



Legal Aid Commissions, Weblink, State

Legal Aid NSW, www.legalaid.nsw.gov.au, NSW

Legal Aid Office ACT, www.legalaid.canberra.net.au, ACT

Legal Aid Queensland, www.legalaid.qld.gov.au, QLD

Northern Territory Legal Aid Commission, www.ntlac.gov.au, NT

South Australian Legal Services Commission, www.lsc.sa.gov.au, SA

Tasmanian Legal Aid Commission, www.legalaid.tas.gov.au, TAS

Victoria Legal Aid, www.legalaid.vic.gov.au/, VIC

Legal Aid Western Australia, www.legalaid.wa.gov.au, WA



Legal Links, Weblink, State

Australasian Legal Information Institute, www.austlii.edu.au, National

Law and Justice Foundation of NSW, www.lawfoundation.net.au, NSW

LawAccess Online, www.lawaccess.nsw.gov.au, NSW

Law Society of NSW, www.lawsocnsw.asn.au, NSW

National Association of Community Legal Centres, www.naclc.org.au, National

NSW Community Legal Centres, www.nswclc.org.au, NSW

Welfare Rights Centre (SA) Inc, www.wrcsa.org.au, SA




Unions, Weblink, State

Australian Council of Trade Unions, www.actu.asn.au, National

Australian Services Union, www.asuservices.labor.net.au, National

Liquor, Hospitality and Miscellaneous Workers Union, www.lhmu.org.au, National


                                                                                 Page 28 of 153
NSW ACT Independent Education Union, www.ieu.asn.au, NSW

NSW Nurses' Association, www.nswnurses.asn.au, NSW

NSW Teachers Federation, www.nswtf.org.au, NSW

Public Service Association of New South Wales, psa.labor.net.au, NSW

Police Association of New South Wales, www.pansw.org.au, NSW




                                                                       Page 29 of 153
Fact Sheets at a Glance
Disability Employment Services
•      DES General Factsheet (See page 121)

•      DES Jobseeker Factsheet (See page 121)
New Enterprise Incentive Scheme
•      NEIS Fact Sheet (See page 127)
Work Experience Drought Force
Drought Force (See page 135)
Work Experience General
•      Work Experience General(See page 129)
Work Experience Work For the Dole
•      Work For the Dole (See page 131)
Work Experience Unpaid Work Experience
•      Unpaid Work Experience (See page 133)
Work Experience Green Corps
•      Green Corps (See page 137)
Work Experience Voluntary Work
•      Voluntary Work (See page 139)
Work Experience The Harvest Trail
•      The Harvest Trail (See page 141)
Redundant Workers
•      Redundant Workers Fact Sheet (See page 144)

•      Additional Information for Redundant Workers (See page 147)
Flood and Employment Services
•      Flood Factsheet – Employers (See page 149)

•      Flood Factsheet – Job seekers (See page 151)
Relocation
•      Relocation (See page 153)




                                                                     Page 30 of 153
Downloadable Fact Sheets
Following is a copy of the Fact Sheets referred to within this document.




                                                                           Page 31 of 153
Building Australia’s Future Workforce


Skills to promote increased participation
The Building Australia’s Future Workforce package provides a $3.02 billion investment over six years for a
new approach to deliver the skilled workers the economy needs and ensure more Australians have the
opportunity to share in the nation’s prosperity. This is on top of new funding of more than $2 billion over
the next four years for Australia’s university sector.

The package has four components:

•        Putting industry at the heart of the training system • Skills to support increased participation

•        Modernising apprenticeships • Reforming the national training system



The skills developed through vocational education are key drivers of greater social and economic mobility
in Australia. Having opportunities to develop vocational skills builds bridges into work at any stage of life
and the more skills people have, the more likely they are to be in employment and to be in better paying
jobs.


What is the Government doing?

Through the following five initiatives, the Government will provide a comprehensive skills and training
offer–from foundation skills training through pre-vocational training, work skills and qualifications–that will
promote increased participation and place those who are unemployed or not fully engaged in work
because of skill-related barriers on a more sustainable employment pathway.

1.    Improved access to the Language Literacy and Numeracy Program (LLNP). The Government will further
     expand the number of places available under the LLNP to enable an additional 30 000 job seekers to
     access the program over the next four years. The expansion also includes a more targeted work
     experience component. Participation in the program will assist job seekers to be more competitive in
     the job market and help them to complete further training.

2.   A continuation of the current number of places and levels of service available under the Australian
     Apprenticeships Access Program supported by additional funding commencing from 1 July 2012.



The program helps vulnerable job seekers with pre-vocational training linked to an Australian
Apprenticeship pathway, individualised intensive job search assistance and post-placement support.

1.    An expansion of the Workplace English Language and Literacy Program (WELL) by providing more than
     13 000 additional training places over four years. The WELL program provides financial support to
     employers, on a co-contribution basis, to assist their existing employees improve their literacy skills for
     sustainable employment and further training.

2.    Training to support the return to work of single and teenage parents. The Government will provide
     additional funding to states and territories to help meet increased demand for training places resulting
     from changes to participation requirements for single and teenage parents.

3.   More Help for Mature Age Workers. Over the next three years, 7500 workers aged 50 years and over
     with trade relevant skills but no formal qualifications will have the opportunity to have their skills


                                                                                                  Page 32 of 153
    assessed and formally recognised. Training to address skills gaps will also be funded. Workers in
    industries with a high proportion of trade occupations will be targeted.



Why is the Government doing it?

These initiatives have been developed in recognition that the most disadvantaged Australians need
additional support to get the skills to obtain or retain a job.

As Skills Australia recently noted in their report Skills for Prosperity – A roadmap for vocational education
and training, ‘significant economic and social opportunities await us – depending on how effectively the
nation deals with the challenges of an economy at near full employment and record terms of trade driven
by the resources export boom’. To meet these challenges, we need to significantly increase workforce
participation rates.



A large proportion of the adult population have low language, literacy and numeracy skills. As the Industry
Skills Councils recently pointed out, ‘language, literacy and numeracy are the essential underpinning skills
that enable people to be productive in their work, to continue to learn and develop, and to participate
fully in society’. The evidence is clear that improving language, literacy and numeracy skills will improve
workforce participation.

The best way to improve social inclusion is to ensure that all those who want to work, can. We know
that children whose parents have higher skill levels and employment, do better.

A number of single and teenage parents who receive income support payments will be facing changed
participation requirements as a result of other Budget initiatives. Training opportunities that are flexible to
meet the needs of these parents will provide an opportunity to gain the skills and confidence needed
when it comes time to consider returning to the workforce. This is especially so for those who have spent
long periods out of the workforce.

In addition, providing increased training opportunities for mature age workers, many of whom have pre-
existing skills, will increase overall participation in the labour market and help alleviate the current demand
for skilled labour. Older workers have much to offer and are vital to addressing Australia’s productivity and
skills shortages.


What has the Government already done?

These initiatives to support skills development and increased participation build on the Government’s
education reform and productivity agendas.

The foundation skills initiatives in this package build on the investment made by the Government in last
year’s Budget to improve the foundation skills of adult Australians.

In the 2010-11 Budget, the Government indicated that it was determined to tackle the language, literacy
and numeracy deficits that impact on the future employment and earning prospects of more than

4.5 million adult Australians. In that context, it announced the development, in conjunction with the states
and territories and other stakeholders, of a National Foundation Skills Strategy for Adults to be finalised
later this year and implemented by 1 January 2012. This strategy will ensure that action to address
foundation skills deficits is co-ordinated across jurisdictions, and focused on nationally agreed priorities.

Underpinning that strategy, the Government is providing $116 million to the Foundation Skills Package, to
fund additional training and a number of strategic initiatives aimed at addressing the social stigma
associated with low levels of language, literacy and numeracy skills. For example, the Foundation Skills
Package funded the expansion of the adult Language Literacy and Numeracy (LLN) teacher scholarships


                                                                                                  Page 33 of 153
program and the mapping of embedded LLN in vocational training against the Australian Core Skills
Framework.

The Foundation Skills Package and the initiatives in this Budget build on the work being done in the schools
sector to improve literacy and numeracy. Through the Smarter Schools National Partnership for Literacy
and Numeracy, the Government is making available $540 million over four years to facilitate and reward
the implementation of evidence based strategies that improve student literacy and numeracy skills. In
addition, to help close the gap in literacy and numeracy levels between Indigenous and non-Indigenous
students the Government has provided $56.4 million over four years to trial and expand intensive literacy
and numeracy programs in schools to assist Indigenous students who are not meeting national minimum
standards.

We are also beginning to see the benefits of national testing of literacy and numeracy skills in our schools.
The 2010 National Assessment Program – Literacy and Numeracy (NAPLAN) results are very encouraging
with improvements in literacy and numeracy results.

Future school leavers will therefore be better equipped to get higher skilled jobs. Together, over time,
these initiatives in both the vocational education and the schools sectors will lead to a more highly
skilled workforce and higher participation rates.

More Help For Mature Age Workers builds on the $43.3 million investment in programs for mature age job
seekers and workers delivered through Experience+ as part of the Productive Ageing Package.

The Productive Ageing Package includes the Consultative Forum on Mature Age Participation. The Forum
has been formed to provide advice on strategies to address barriers to employment for mature age
people, with a particular emphasis on addressing negative employer and community attitudes toward
mature age people. The Forum is overseeing a number of projects, including the Investing in Experience
Tool Kit, designed to encourage employers to recruit and retain more mature age workers.


Who will benefit?

Adults with low language, literacy and numeracy skills, whether they are in the workforce or looking for
work, will benefit from the additional training places available for them to improve their skills.

Unemployed single and teenage parents in receipt of benefits who have been out of the workforce due to
parenting responsibilities, can access training opportunities to refresh, update or build their skill base,
improving their chances of finding employment. These opportunities will be available from 1 January
2012.



Employers can also take advantage of the expanded Workplace English Language and Literacy (WELL)
program for their employees with low language, literacy and numeracy skills.

Industry and employers will benefit from an increase to the pool of available skilled work-ready labour,
helping to meet industry demand in skill shortage areas and increasing economic productivity.


What funding is the Government committing to this initiative?

The Government is investing a total of $292.8 million to support this enhanced skill and training service
offer. An additional $182.8 million over four years will be provided for foundation skills programs including:

•       $143.1 million for improved access to the LLNP creating an additional 30 000 places from 1 July
2011
•       $19.7 million for the continuation of the current levels of service for the Access program from 1
July 2012, and


                                                                                                 Page 34 of 153
•      $20 million for the expansion to the WELL program providing more than 13 000 training places
from 1 July 2011.



The Government is contributing an additional $80 million to states and territories over four years for
training to promote increased participation for single and teen parents moving into the workforce. Funding
will be made available to state and territory Governments from 1 January 2012.

The Government contribution will supplement existing training already available for this group through the
national Vocational Education and Training (VET) system.

From 1 July 2011, the Government is investing $30 million over three years ($10 million each year) to
implement the More Help for Mature Age Workers initiative.


For more information:

Visit www.skills.gov.au or www.deewr.gov.au/budget or call 1300 363 079.




                                                                                             Page 35 of 153
Building Australia’s Future Workforce


A new partnership with industry
The Building Australia’s Future Workforce package provides a $3.02 billion investment over six years for a
new approach to deliver the skilled workers the economy needs and ensure more Australians have the
opportunity to share in the nation’s prosperity. This is on top of new funding of more than $2 billion over
the next four years for Australia’s university sector.

The package has four components:

•       Putting industry at the heart of the training system • Skills to support increased participation
•       Modernising apprenticeships • Reforming the national training system



Employment is expected to continue to grow solidly over the next few years and with this growth there
will be pressure on skills. However, we have a patchwork economy where some regions and sectors are
doing well and others are not. We need to ensure that our investment in training delivers the skills our
economy needs, when they are needed and where they are needed. We want to ensure this investment
leads to better quality employment opportunities and jobs for Australians into the future.


What is the Government doing?

A National Workforce and Productivity Agency

A National Workforce and Productivity Agency will be established from 1 July 2012 to administer a new
industry driven National Workforce Development Fund. The independent Agency will be an expansion of
the role and functions of Skills Australia, through high level industry and union leadership and
collaboration. It will be recognised as an authority on workforce development policy and advice and will
direct skills funding to industry needs.

The Agency will engage directly with industry on workforce development issues and address sectoral and
regional industry needs.

The Agency will:

•       administer the new National Workforce Development Fund
•       conduct skills and workforce research, including into the quality of jobs and future working life in
Australia



•      drive engagement between industry, training providers and government on workforce
development, apprenticeships and VET reform
•        develop and monitor sectoral skills and workforce development plans in conjunction with Industry
Skills Councils and industry
•      provide independent advice on sectoral and regional skills needs to support workforce planning
and productivity, including in small business
•     promote workforce productivity by leading initiatives for the improvement of productivity,
management innovation and skills utilisation within Australian workplaces




                                                                                                 Page 36 of 153
Skills Australia will be transitioned into the new Agency through 2011-12, with the Agency beginning
operation from 1 July 2012.

A National Workforce Development Fund

Through the National Workforce Development Fund (the Fund) the Government will provide $558
million over four years to support training and workforce development in areas of current and future
skills need. Government funding will be supplemented by a co-contribution from industry with
government contributing at higher levels for small businesses.

The key features of the Fund build on successful programs such as the Enterprise Based Productivity
Places Program and the Critical Skills Investment Fund.

Under the Fund, enterprises will identify their current and future business and workforce development
needs. The enterprise would then apply for funding to support the training of existing workers and new
workers in the area of need. Both the Government and the employer will provide funding to support this
training. Large enterprises will contribute 66 per cent of the cost of training, medium enterprises 50 per
cent and small enterprises 33 per cent.

Industry Skills Councils will play a key role in assisting enterprises to identify their training needs, facilitate
the selection of a training provider to meet these needs and in monitoring the implementation of
successful proposals.

Under the Fund businesses, national professional associations and industry bodies will be eligible to apply
for funding. This will ensure that training is driven by the workforce development and business needs of
enterprises. Employers will be able to purchase the training they need in the format that suits their
business to deliver valuable qualifications to their employees.

Enterprises will be eligible to apply for funding if they operate in a high priority sector or if the
occupations in which they are seeking to train their workforce are in local or national demand.

The Fund will incorporate funding from the Critical Skills Investment Fund (CSIF).

In the transition to the Agency, the CSIF and the CSIF Advisory Board will continue to operate under current
guidelines. From 1 July 2012, the Advisory Board will be incorporated into the Agency to ensure the
coordination of the whole Fund within the Agency.

The Fund will also include $359 million in additional support to provide immediate assistance for training
at the enterprise level. This assistance will be focused on economically significant sectors with projected
strong employment demand and occupations in key demand across the economy. This recognises that the
skills pressures are acute in some sectors but also exist across the broader economy.

The priority sectors to be targeted in 2011-12 will be construction and aged care in addition to the
sectors currently targeted under the CSIF.

These sectors are either most at risk of experiencing skills shortages in the near future or critical for our
future sustainable economy. Strong growth in demand for aged care services is occurring, driven by
demographic change. This funding for the aged care sector will complement other workforce development
initiatives in this sector.

Construction is the third largest sector and experiencing strong growth as a result of the flow on effects of
the mining boom, rollout of the National Broadband Network and the on-going demand for expanded
housing associated with population growth.

There will be funding available to support occupations in critical shortage, as advised by Industry Skills
Councils, in all sectors not covered by the CSIF or in the construction and aged care sectors.




                                                                                                      Page 37 of 153
The National Workforce and Productivity Agency will provide advice to Government on further priority
sectors for the Fund.

A Productivity Education and Training Fund

Employers and workers will also benefit from a new partnership with peak employer and union
organisations through the Productivity Education and Training Fund. These key bodies will be supported to
ensure that the productivity benefits that can be achieved through the Fair Work framework are well
understood. The Fund will support union enterprise representatives and employers to use the enterprise
bargaining process to introduce productivity improvements in the workplace.


Why is the Government doing it?

The Government is responding to requests from its industry and union partners to improve the
linkages between skills funding and industry needs and to increase the focus on workplace productivity
in Australia.

Industry Skills Councils have stated that they believe the basis for moving forward on a systemic level
includes using the approach of the Enterprise Based Productivity Places Program where employers drive
the training that is delivered in their workplaces.

In April 2011, the Ai Group argued that to tackle deepening skills and productivity challenges industry
needs to be given a stronger role in driving the VET system and proposed the creation of a new
workforce development agency.

The Australian Council of Trade Unions (ACTU) in its submission to the 2011-12 Budget advised that
increasing productivity required a whole of industry approach and called for Government to work with
unions to build genuine productivity improvements that are about working smarter. The ACTU
recommended a new independent body to investigate the quality of jobs and working life in Australia.

The Australian Chamber of Commerce and Industry called for better planning for future skill needs so
Australia has the required pool of skills and knowledge to drive productivity and economic growth. In
particular, ACCI called for apprenticeship reform and an innovative approach to future skill shortages
focussed on proactively recruiting employees from those outside the labour force.

In its Australian Workforce Futures (A National Workforce Development Strategy), Skills Australia
recommended a new partnership approach to workforce development at government, industry and
enterprise level. Skills Australia also called for a collaborative approach between government and industry
to support a network of expertise; to explore, promote and resource new knowledge on workforce
development; and disseminate information on how to best harness workforce development to drive
sustainable productivity growth.




                                                                                               Page 38 of 153
                                                            •       The Government worked directly with
The Government has heard these calls for an
                                                            the resources industry through the National
industry-led approach and acted with the
                                                            Resources Sector Employment Taskforce to
establishment of new industry governance
                                                            develop joint industry and government responses
arrangements and initiatives. The changes give
                                                            to workforce development in the resources
industry the key role in driving reform of the VET
                                                            sector.
system into the future.
                                                            •        The first round of the Critical Skills
What has the Government already done?                       Investment Fund (CSIF) is currently being
                                                            finalised with funding to be announced in mid
Against a background of huge investment in skills,          2011. The CSIF has an industry-led Advisory
Government has long recognised the importance of            Board to advise the Government on priorities.
Australian industry in achieving productivity and           The initial expressions of interest for the CSIF
participation objectives. This has been done in             included more than 190 proposals from all states
several ways throughout the national training               and territories. Proposals sought
system where industry associations, unions and
Industry Skills Councils provide direct input to
training packages and government policy.
Internationally, Australia’s training system is highly          funding for each of the critical sectors -
regarded for the depth and breadth of its industry              resources, construction, infrastructure and
engagement.                                                     renewable energy and included applications
                                                                from large, medium and small businesses.
In the past three years the Government has                      Training outcomes identified include
continued to strengthen the role of industry                    technical, safety and management training at
through the following measures:                                 all levels from Certificate II to Advanced
                                                                Diploma.
•       Establishing Skills Australia in 2008 as a
statutory body tasked with providing independent                • Renewing a focus on Australian
advice to the Government on workforce planning and              Apprenticeships through reform of
industry requirements for skills.                               incentives, funding and priorities.

•       Strengthened funding for Industry Skills
Councils to take on an expanded role to work with           Who will benefit?
industry on workforce development.
                                                            Industries and employers, workers and job
•       The Government appointed an industry-led            seekers across Australia will all benefit from a
Expert Panel to review the Apprenticeship system.           more coherent approach to workforce
The Panel reported to the Government in early 2011          development and access to industry driven
with 14 recommendations.                                    training.
•        Through the Enterprise Based Productivity          Industry, through the new National Workforce
Places Program $50 million was provided in                  and Productivity Agency, will not only have a
Government funding in 2010 to support the delivery          stronger voice in research, policy and planning,
of 13 815 new training places for high demand skills        including in regions, but in the allocation of
for existing workers. Training was at the Certificate III   training funding. Employers and individuals will
level and above. Industry contributed a further $22.7       directly benefit from additional funding to
million to the program. Under the program, a total of       support training driven by employers offering
8199 commencements or 59 per cent of the target             job opportunities and wishing to up skill their
had occurred by 31 December 2010 with the                   existing workforce.
remaining commencements expected to occur by 30
June 2011. A wide range of qualifications are being
delivered with training places allocated in 285             What funding is the Government
qualifications across all industry sectors.                 committing to this initiative?



                                                                                                  Page 39 of 153
$25 million – National Workforce and                For more information:
Productivity Agency
                                                    Visit www.skills.gov.au or
$20 million – Productivity Education and Training   www.deewr.gov.au/budget or call 1300 363 079.
Fund

$558 million – National Workforce Development
Fund (including funding from the Critical Skills
Investment Fund)




                                                                                     Page 40 of 153
Large Enterprise

Enterprise X is a large employer operating in the civil construction sector in urban and regional areas and
in a number of states and territories. Enterprise X has developed a workforce development strategy that
identifies a range of training options to improve the efficiency of site practice, project timelines and
safety.

Enterprise X is able to seek funding to support a range of training options. It seeks $250,000 in Government
funding and commits to providing $495,000 (66 per cent of the cost of training) to support the training to
the total value of $750,000 for 150 employees. The training is a combination of recognition of prior
learning, onthe-job training and workplace assessment.

After receiving training, employees’ skills and future prospects have expanded and they have greater
opportunity for career progression and redeployment within the enterprise on other projects. The
enterprise also greatly values the benefit of improvements in staff retention, safety performance and
quality of workmanship.



Medium Enterprise

Enterprise Y is a medium enterprise operating in the health sector in the area of pathology. Enterprise Y is
seeking to improve the quality and accuracy of testing by training 15 employees in Certificate III in
Pathology.

With the assistance of the Community Service and Health Industry Skills Council, Enterprise Y finds a
training provider that is willing to deliver the training at a total cost of $45,000. In partnership with the
training provider it seeks $22,500 in Government funding to support the training.

As a medium size enterprise, Enterprise Y commits to providing $22,500 or 50 per cent of the cost of
training. The delivery of qualifications is a combination of online, face-to-face and on the job training.

As a result of the training the enterprise has seen a decrease in the number of errors in sampling, which has
had a flow on effect in the reduction of costs and has improved customer satisfaction.




Small Enterprise

Enterprise Z is a small business operating in the retail sector. Enterprise Z considers customer service to be
central to the viability of the business. It receives advice from Service Skills Australia, the Industry Skills
Council covering the sector, on the training options available to meet this need. Based on this advice it is
seeking to train one new employee and one existing employee in a Certificate IV in Retail Management.
This qualification is on the list of eligible qualifications in national and local demand under the Fund.
Enterprise Z finds a training provider that is willing to deliver the training and in partnership with the
training provider it seeks $5360 in Government funding to support the training which is estimated to cost
$4000 per qualification. As a small business, Enterprise Z commits to providing $2640 or 33 per cent of the
cost of training. The proposal is successful, the employees receive training, they receive compliments every
week on their customer service, they feel central to the business and turnover is up.




                                                                                                    Page 41 of 153
Building Australia’s Future Workforce



                                                         Employment Coordinators will continue to be
Place-Based Initiatives                                  located in 20 of Australia’s most vulnerable regions
                                                         until 30 June 2013.
Australia’s recovery from the Global Financial Crisis
has been remarkable. There has never been a better       Local Employment Coordinators will work closely with
time for Australians who can and want to work to         employers, employment services and local
get jobs. However, our recovery has been uneven.         communities as well as all levels of government, to
                                                         help drive local solutions to local labour market
A patchwork economy has emerged with some                problems.
regions of Australia still experiencing unacceptably
high unemployment where many job seekers have            They will do this through the implementation of a
low education and job skill levels. Residents of these   regional employment plan which is based on the
regions are also prone to high levels of disadvantage    needs of their priority employment area and will now
with many people in these locations in receipt of        be supported by a flexible funding pool. These plans
income support for extended periods. In some             include strategies to help retrenched workers back
households, unemployment is a way of life. Such          into work; help job seekers get the training they need
circumstances can lead to complex and inter-related      to gain jobs in areas of skills shortages; support
barriers to education, training and employment as        opportunities for disadvantaged job seekers to get a
well as participation in other crucial life areas.       foothold in the labour market; foster social
                                                         enterprises to provide new opportunities for work,
People who can work should have the opportunity          provide information on how to access assistance and
to gain the benefits that come from economic and         support communities to run local jobs drives and
social participation. To achieve this, we need to        industry events.
provide the right support and incentives and to
forge new partnerships between governments,              Building on the success of the last two years, a
business, communities and not for profit                 minimum of 40 Jobs and Skills expos will also be
organisations. The Government wants to draw on           delivered across Australia to help connect job
the knowledge and expertise of local bodies,             seekers with employment and training
business and community services to develop               opportunities.
innovative local solutions to get people into work.
                                                         Local Employment Coordinators will also be an
It is important that disadvantaged regions are           important resource to support the new place-
provided with additional assistance to help break        based initiatives outlined below.
down these barriers so that all of Australia can
contribute to strengthening the national economy.        A list of the 20 Priority Employment Areas can be
                                                         found at: www.keepaustraliaworking.gov.au

What is the Government doing?                            Job Services Australia Demonstration Projects
The Government is investing a total of $304 million      Twenty pilot programs for Job Services Australia
over four years in measures to target areas of           (JSA) services providers will model potential
significant disadvantage including:                      enhancements to Stream 4 (highly disadvantaged job
                                                         seekers) service delivery.
Local Employment Coordinators and Jobs Expos
                                                         The pilots will include alternative approaches
The Government is extending the Priority                 to coordinating non-vocational services for
Employment Area initiative and allocating an             highly disadvantaged job seekers.
additional $45.2 million over two years to support
new activities in these areas. This will mean Local


                                                                                             Page 42 of 153
As an industry-led measure, the pilots will be           These high performing JSA providers will also be able
delivered by high performing JSA providers and           to draw on the additional assistance being provided
involve partnerships with other complementary            through the new wage subsidy program for very long
service providers in identified areas of disadvantage.   term unemployed job seekers.




                                                                                            Page 43 of 153
                                                           From 1 July 2012, parents on income support for
Through other measures in the Building Australia’s
                                                           more than two years who are not working or
Future Workforce package employment services
                                                           studying or who are under 23 years of age and not
across Australia will be strengthened. These JSA
                                                           working or studying and live in one of 10
projects will work to maximise the service and
                                                           disadvantaged locations will be required to meet
employment outcomes from those measures for their
                                                           regularly with Centrelink to plan for their return to
communities.
                                                           work. They will also have access to the Community
                                                           for Children program that will support their
Helping teenage parents to finish school and
                                                           connection to childhood services and prepare their
support their children
                                                           children for school, as well as additional childcare fee
                                                           assistance for one year as they establish themselves
Many teenage parents leave school early without Year
                                                           in the workforce.
12 qualifications, meaning they are more likely to end
up as long term welfare recipients, with negative long
term consequences for both them and their children.        Local Solutions Fund

This new package will help them get a better job so        The Government is delivering $38.2 million over
they can provide for their kids as they grow older.        four years to coordinate and support innovative
                                                           local programs to boost engagement and
From 1 January 2012, teenage parents living in 10          workforce participation in 10 disadvantaged
disadvantaged communities who have not finished            Australian communities.
Year 12 or equivalent and are receiving Parenting
Payment from the Federal Government will need to           The primary focus will be on giving communities a say
meet an individually crafted participation plan.
                                                           – making sure organisations that assist
These teenage parents will also be given support to        disadvantaged Australians are actively involved in
help them meet these extra responsibilities and            developing and delivering local solutions that
milestones, including:                                     address the limitations of existing services.

•        Support to access quality child care while they   Funded projects will be based on the advice of
are studying or training with close to 100 per cent of     local communities.
their child care costs covered.
                                                           Extension of Income Management
•       Support from the Youth Connections services
through individualised case management to help them        To help ensure welfare payments are spent in the
enrol and attend school, TAFE or other training.           best interests of children, the Australian
•        Support from Communities for Children             Government is providing $96.9 million over five
services to help teens with their parenting                years to introduce targeted income management
responsibilities through playgroups, parenting             in five of the 10 trial communities.
education classes, mentoring and support groups as
                                                           Income management will apply to vulnerable
well as early learning programs.
                                                           families and individuals including:

                                                           •        Parents referred for income management by
                                                           state or territory child protection authorities;
The identified locations for this measure, support for
jobless families and the local solutions fund are: Logan   •        People assessed by Centrelink social workers
(QLD), Shepparton (VIC), Kwinana (WA), Playford (SA),      as being vulnerable to financial crisis which could
Burnie (TAS), Shellharbour (NSW), Rockhampton              include people referred by housing authorities who
(QLD), Hume (VIC), Bankstown (NSW) and Wyong               are at risk of homelessness due to rental arrears; and
(NSW).
                                                           •     People who volunteer for income
                                                           management.
Support for Jobless Families



                                                                                                Page 44 of 153
The new income management arrangements will
apply in Bankstown, New South Wales, Logan,
Queensland, Playford, South Australia,
Rockhampton, Queensland and Shepparton, Victoria.

In addition, Kwinana in Western Australia - one of
the trial sites - has had Child Protection and
Voluntary Income Management in place since April
2009.

These communities have been selected because of
the high level of disadvantage experienced by the
people who live there.

School enrolment and attendance measures

This also includes $6.3 million to continue the School
Enrolment and Attendance Measure (SEAM) in 12
trial locations across the Northern Territory and
Queensland for an extra year until 30 June 2012.

Parents receiving income support in these
communities are required to demonstrate to
Centrelink that their children are enrolled at school,
and that they are taking reasonable steps to get their
children to school regularly.


Why is the Government doing it?

It is vital to unlock all the potential of the labour
market to meet economic challenges and ensure
Australians have the capacity, opportunity and
resources to build a better life. These initiatives will
enhance services currently available by improving
coordination and cooperation between providers
and programs, as well as providing solutions tailored
to the individual and to the identified areas. Across
this range of measures the consistent theme is local
solutions for local problems, the issues and solutions
to be identified in collaboration with relevant
government stakeholders, business, community
groups and individuals.




                                                           Page 45 of 153
                                                         The measure will take effect from 1 July 2011 and
What has the Government already done?
                                                         run until 30 June 2013.
In response to the Global Financial Crisis in 2009,
the Government put in place the Keep Australia           Job Services Australia Demonstration Projects
Working initiative to protect jobs and support
                                                         The Government is investing $4.7 million
business around Australia. Under this initiative 20
                                                         over three years, to fund an anticipated 20
priority employment areas were identified across
                                                         pilots.
Australia as being regions which were likely to
experience labour market disadvantage and                The pilots will run for up to 24 months,
deterioration in conditions.                             commencing from 1 July 2011 and ending 30 June
                                                         2013.
Forums were held bringing together all levels of
government, local employers, business leaders and
community organisations to discuss and develop           Teenage Parents
on-the-ground solutions to local employment
                                                         $47.1 million will be provided for Compulsory
issues. Local Employment Coordinators were
                                                         Participation Plans and Support for Teenage
appointed to work together with their Keep
                                                         Parents.
Australia Working Advisory Committees to develop
and implement Regional Employment Plans for
each priority employment area.                           Support for Jobless Families

A total of 40 Keep Australia Working Jobs and Skills     The Australian Government will provide $71.1
Expos were also held attracting more than 154,000        million over four years for these compulsory
attendees and 3000 exhibitors and connecting             participation requirements.
more than 15,500 job seekers with jobs
opportunities.                                           Local Solutions Fund

                                                         $38.2 million will be provided over four years.
Who will benefit?
                                                         Extension of Income Management
Each of these measures has been carefully developed
to build on and complement assistance that is already
                                                         The Government will invest $90.7 million over four
available through employment services. They are
                                                         years ($120.3 million over five years).
designed to ensure disadvantaged job seekers in the
targeted locations will receive the additional           The measures will apply to up to 1000 people in
assistance they need to overcome the barriers that       each location, each year, from 1 July 2012.
have prevented them from obtaining sustainable and
ongoing employment.                                      School enrolment and attendance measure

What funding is the Government                           The Australian Government will provide $6.3
                                                         million to continue the School Enrolment and
committing to this initiative?
                                                         Attendance Measure (SEAM) until 30 June 2012.
Placed-Based Initiatives in this Budget to improve
the education and employment outcomes of some
of the most disadvantaged Australians will total         For more information:
$304 million.
                                                         Visit www.skills.gov.au or
Local Employment Coordinators and Jobs Expos             www.deewr.gov.au/budget or call 1300 363 079.
                                                         Jobseekers looking for more information on
A total of $45.2 million will be allocated to the        changes to payments should call 132850.
extension of this measure. This will include access to
a flexible funding pool of $20 million over two years.


                                                                                             Page 46 of 153
Building Australia’s Future Workforce


Better Futures for Jobless Families


                                                         or paid work. They will also assist them to support
These measures will encourage more parents to
                                                         their children’s development.
take up paid work and provide long term benefits
for their families, especially their children.           In targeted locations, the Government will invest
                                                         in better services and more help for jobless
Joblessness among families is a significant social and
                                                         families.
economic problem facing this country. Australia has
one of the highest proportions of children living in
                                                         In return, parents on income support will have
jobless families in the OECD. In February 2011 there
                                                         responsibilities to ensure their children engage
were more than 640 000 families with dependent
                                                         in learning and they are preparing to re-
children on income support. Some 40 per cent of
                                                         engage in employment as their children grow
these were jobless families with no reported incomes
                                                         older.
in the last 12 months. Around 70 per cent of jobless
families were single parents.                            The Government recognises that parents in some
                                                         locations face additional disadvantages and need
Joblessness is associated with higher rates of
                                                         more support and assistance. These measures support
poverty, poorer health status and lower education
                                                         parents to achieve their goals by improving services
attainment for parents and their children. Some
                                                         and encouraging them to re-engage with the
parents spend a long time on income support. For
                                                         workplace.
example, parents spend an average of between five
and seven years on Parenting Payment, and then           The Australian Government’s commitment to jobless
may move to other income support payment such as         families is supported by the significant investment in
Newstart Allowance.                                      mental health reform in the 2011-12 Budget,
                                                         particularly in relation to the goal of increasing
Evidence shows that extended periods of income
                                                         economic and social participation for people with
support reliance are associated with high levels of
                                                         mental illness.
disadvantage. Over time, these disadvantages
interact to produce complex barriers to employment
and participation. These barriers can extend to          What is the Government doing?
children growing up in these families leading to
intergenerational disadvantages becoming                 The Government is introducing changes for
entrenched. While having at least one full-time          Parenting Payment recipients to provide greater
earner is ideal for many families, part-time work can    incentives to engage in paid work. It is also
help parents move away from income support               introducing additional changes to help jobless
reliance and become more financially independent.        families who live in some disadvantaged locations.

The Australian Government recognises the risks           Changes for Parenting Payment recipients
associated with lengthy periods away from education
and paid work for parents, in particular, parents may    The changes to Parenting Payment create incentives
find it more difficult to find employment down the       for single parents to work. Support will be provided to
track or experience a loss of skills.                    parents before they move from Parenting Payment to
                                                         employment or other payments like Newstart
These measures help parents on income support            Allowance.
to address barriers that prevent them from taking
meaningful opportunities to participate in training      Improved Newstart Allowance taper rates
                                                         for parents


                                                                                             Page 47 of 153
This measure is designed to encourage single
principal carer parents to work by rewarding those
who are earning income while on Newstart
Allowance establishing their connection to the
labour market.

A single, lower taper rate of 40 cents in the dollar for
single principal carer parents’ income above $62 a
fortnight will replace the current Newstart Allowance
taper rate of 50 cents in the dollar for income
between $62 and $250 and 60 cents in the dollar for
income above $250.

This means many recipients will be able to earn
almost $400 extra per fortnight (to a total of $1346
per fortnight) before they lose eligibility for at least
some income support, providing greater incentives
for these parents to undertake or increase their
hours of paid work while still having the security of
income support.




                                                           Page 48 of 153
                                                          Those parents who are affected by the changes to
Eligibility for Parenting Payment
                                                          Parenting Payment are likely to have spent significant
As part of this measure, the Government is changing       periods on income support. Under this measure, if
the eligibility for certain groups of Parenting           they are registered with a Job Services Australia
Payment recipients to encourage more participation        provider they will be able to access professional career
in work and other activities, better align the            advice to assist them guide their job search activity.
treatment of different recipients and make the            This service will also be available to this group of
system fairer.                                            parents if they volunteer to participate in Job Services
                                                          Australia the year before they cease eligibility for
Currently, any parent who started receiving Parenting     Parenting Payment. This offer will be available from 1
Payment after July 2006 moves off this payment and        January 2012.
onto Newstart Allowance when their youngest child
turns eight years old (for single parents) or six years   In addition, Job Services Australia providers may be
old (if the parent is partnered).                         able to use a wage subsidy for the very long term
                                                          unemployed to help establish sustainable
However, there are many parents who have been             employment.
receiving Parenting Payment since before July
2006. These parents currently cease to be eligible        The wage subsidy will provide approximately $5700
for this Payment when their youngest child turns          to the employer for at least six months, rising as a
16.                                                       result of indexation to approximately $6000 in later
                                                          years.
As of 1 July 2011, any new children born to these
recipients will be treated the same as children           The Government is also providing a funding
whose parents started receiving Parenting Payment         contribution of $80 million to the States and
from July 2006.                                           Territories to provide flexible and appropriate
                                                          vocationally oriented training for single and teenage
These changes will, over time, mean that the same         parents. The training will be provided at Certificate II
arrangements will apply to all Parenting Payment          and above qualifications. Additional funding of $19.1
recipients and reduce the time that these parents         million over four years will be provided to improve all
are out of the workforce.                                 49 existing Communities for Children services to
                                                          support Parenting Payment recipients affected by
As a further step towards more consistent eligibility     payment eligibility changes.
rules, from 1 January 2013, for parents who have been
receiving Parenting Payment since before July 2006,       Additional assistance for parents and families
eligibility will cease when their youngest child turns    living in 10 disadvantaged locations
12 or 13 in 2013, or 12 in subsequent years.
                                                          Disadvantage is not spread evenly across Australia,
This means affected parents will have more than 18
                                                          it tends to concentrate in particular geographic
months to prepare for this change. The majority of
                                                          areas. Families living in these locations often find it
affected parents will be eligible for Newstart
                                                          harder to get a job, or participate in education and
Allowance and will continue to have participation
                                                          training.
requirements.
                                                          To respond to the additional challenges faced by
Parents whose youngest child is 13 years old
                                                          families living in disadvantaged locations, the
before 1 January 2013 are not affected by these
                                                          Government is increasing the services and supports
changes.
                                                          available in 10 different disadvantaged locations. The
Single principal carers on Newstart Allowance will        opportunities associated with these services will be
be rewarded for engaging in work with a more              balanced by new responsibilities that will require
generous taper rate.                                      Parenting Payment recipients to attend a series of
                                                          Centrelink interviews and workshops each year before
                                                          their children start school.
Increased services



                                                                                                Page 49 of 153
Greater Support for jobless families and interviews
and workshops to promote responsibility

Jobless Parents on Parenting Payment and living in 10
disadvantaged locations will be required to attend one
interview each year while their child is aged one and
two then two interviews each year when their child
turns three and four years old. These interviews will
focus on the health and development of the child and
link them to appropriate local services.

When the youngest child turns four and five years
old, parents will attend a workshop at Centrelink.
The workshops will develop personal plans outlining
how the parent intends to prepare for employment
in the context of their family needs and other
circumstances. Workshops will be tailored to the
parent’s level of disadvantage and their location.

Follow up interviews will be provided to ensure
parents are able to access the services they need and
to encourage them to follow through on their plans.
The first follow up interview will be within five days
of the workshop and the remainder delivered
quarterly. Follow up interviews will be compulsory
for parents with significant prevocational barriers,
but optional for others.

If families do not engage with Centrelink when
required, without a reasonable excuse, they will
have their income support payment suspended until
they reengage. Centrelink staff will work closely with
clients to ensure they are aware of their
responsibilities and to ensure circumstances and
capabilities of each family are considered. If the
jobless family is headed by a couple, it is only the
parent who is in receipt of Parenting Payment who is
required to participate in this measure. Centrelink
staff would encourage partners to attend, but this is
not a requirement. It is important that the parent on
Parenting Payment attends their interviews and
workshops with Centrelink, and interviews will be
scheduled to be convenient for the parent. If
however, the parent does not turn up to the
Centrelink interviews and workshops and if they do
not have a reasonable excuse for this, their Parenting
Payment will be suspended until they re-engage.
Family Tax Benefit will not be affected.




                                                         Page 50 of 153
                                                          their early school years in almost all intellectual,
Once they re-engage, they will be provided back-pay
                                                          cognitive, and school domains, and many
of any suspended income support payments. The
                                                          socialisation domains. This means that children
Government will monitor these compliance
                                                          have improved levels of school readiness, school
arrangements closely to determine the best and
                                                          transitions and student motivation.
fairest way to make sure jobless families are
fulfilling their obligations.”                            The Australian Social Inclusion Board has stated that
                                                          lack of information and awareness of how to engage
To be eligible for the interviews and workshops
                                                          with services is one of the largest barriers faced by
under this offer, parents must be in receipt of
                                                          disadvantaged families. These measures provide a
Parenting Payment, reside in a target location and:
                                                          process that will ensure parents are made aware of
•       have been in receipt of income support for at     and able to take advantage of the opportunities in
least two years and not be currently working or           their local communities. Creating opportunities for
studying, or                                              parents in local communities requires the joint
                                                          efforts of business, all levels of Government, and
•      are under 23 years of age and not currently        residents.
working or studying.

                                                          What has the Government already done?

Eligible parents in the 10 disadvantaged locations will   Changes were introduced in July 2010 to help parents
be able to access the Communities for Children            balance their income support participation
program. This will support their connection to            requirements more effectively with their family and
childhood services and prepare their children for         caring responsibilities.
school. The Communities for Children program works
                                                          Other complementary welfare reforms that
towards ensuring that children have the best possible
                                                          the Government has implemented include:
start in life by focusing on well-targeted early
intervention approaches that bring about positive         •       The National Compact for Young Australians
outcomes for young children and their families,           including new Learn or Earn Youth Participation
including parenting programs, transition to school        Requirements;
program and health and nutrition programs.
                                                          •       The Cape York Welfare Reforms;
For parents who live in these locations, the
Government is also extending the Jobs Education and       •       Income management in the Northern
Training Child Care Fee Assistance program (JETCCFA)      Territory, Western Australia and Queensland; and
from 26 weeks to 52 weeks for employment                  •     The School Enrolment and Attendance
activities. This means that the Government will pay       Measure in
for nearly 100 per cent of child care costs.


Why is the Government doing it?
                                                          Queensland and the Northern Territory. The reforms
The Government believes that people on income             introduced in this Budget are a step in establishing an
support who can do some paid work should do               active welfare support system, tailored to the needs of
so according to their capacity.                           particular groups who are vulnerable or at-risk, such
                                                          as young people, children and those who are
Children from disadvantaged families, particularly        disengaged from economic and social participation.
those whose parents have a low level of education,
have been shown to benefit from additional                Incentives for single parents and Parenting
supports and interventions in early childhood.            Payment reform
Children who attend early education interventions
or programs, particularly disadvantaged children,         All single principal carer parents who are earning
demonstrate better performance and progress in            income, receiving Newstart Allowance and whose



                                                                                                Page 51 of 153
youngest child is aged between eight and 15, will   The implementation date of 1 January 2013 and the
benefit from the more generous income testing       transitional arrangements means that affected
arrangements from 1 January 2013                    recipients have more than 18 months to prepare for
                                                    the changes.
From 1 January 2012, Parenting Payment Single
recipients registered with a Job Services           Additional assistance for parents and families
Australia provider will be able to access           living in 10 targeted locations
professional career advice to assist them guide
their job search activity starting in the year      Around 22 000 parents per annum across 10
before they lose eligibility for Parenting          locations will be required to attend compulsory
Payment.                                            interviews and workshops and be linked with locally
                                                    available services.




                                                                                       Page 52 of 153
This initiative will financially support children’s participation in child care for a period of up to 52 weeks
(rather than the current 26 weeks) to make sure child care is affordable for jobless parents. An estimated
1700 families will benefit from this increased level of support over three years.

What funding is the Government committing to this initiative?

Changes for Parenting Payment recipients

The income test concession for single principal carer parents will cost around $178.9 million over four
years.

The Parenting Payment eligibility changes will result in savings of approximately $152.2 million over four
years.

Funding of almost $3.7 million will provide access for affected parents to professional career counselling

The Parenting Payment changes and income concessions will commence on 1 January 2013.

Additional assistance for parents and families living in 10 disadvantaged locations

The Government is committing $71.1 million to provide additional assistance to Parenting Payment
recipients and their families living in disadvantaged locations over four years. This measure will commence
on 1 July 2012.



For more information:

Visit www.skills.gov.au or www.deewr.gov.au/ budget or call 1300 363 079. Jobseekers looking for
more information on changes to payments should call 132850. People looking for information on
Apprenticeships or payments such as ABSTUDY, Austudy or Youth Allowance should call 133633.




                                                                                                  Page 53 of 153
Building Australia’s Future Workforce


Opportunities for People with Disability
                                                          Government is investing $50 million in the budget
As the boom sectors draw labour from across
                                                          for new personal helpers and mentors to support
the country, employment opportunities are
                                                          DSP and other income support recipients with a
opening up across the economy.
                                                          mental illness who are engaging with an
People with disability should share in the benefits       employment service.
and opportunities this has to offer. The Australian
Government is improving support for Australians           These new participation requirements will apply to
with disability to help them into work where              existing and new DSP recipients under 35 years of
possible, while continuing to provide an essential        age who are assessed as having a work capacity of at
safety net for Australians who are unable to work         least eight hours a week.
to fully support themselves.
                                                          DSP recipients who are manifestly disabled or have
The Government’s employment service programs              a work capacity of zero to seven hours a week, or
provide individualised and tailored assistance to         who work in an Australian Disability Enterprise or
assist people with disability find and keep               the Supported Wage System, will be excluded
employment. This package provides additional              from the participation requirements. DSP
incentives to enhance employer participation and          recipients in open employment will not be
assist Disability Support Pension (DSP) recipients to     required to attend regular interviews while they
engage with the workforce.                                are in employment.

                                                          The DSP currently has no ongoing requirements on
What is the Government doing?                             recipients, and many people are simply left on DSP.
                                                          The average length of time that DSP recipients are
Engaging DSP recipients                                   on income support is almost 12 years.

For the first time, from 1 July 2012, DSP recipients      While many people come onto the DSP
under the age of 35 with some capacity to work will       from employment, very few go back to
be required to attend regular participation               work.
interviews to engage with Centrelink to develop
participation plans, tailored to their individual         New incentives for DSP recipients to work
circumstances.
                                                          From 1 July 2012, the Government will provide
Depending on people’s individual                          greater incentives to work for people on DSP. Under
circumstances, participation plans could                  the new arrangements, people granted DSP on or
involve working with employment services to               after 11 May 2005 will be able to work up to 30
improve job readiness, searching for                      hours a week. Currently these DSP recipients can
employment, undertaking training,                         only work 15 hours a week.
volunteering or rehabilitation. Participation in
employment and other services will be                     DSP recipients subject to ‘the 15 hour rule’ can find
voluntary.                                                it difficult to find work limited to only 15 hours a
                                                          week. They want to be able to test whether they
Participation interviews will also help make sure DSP     can work more hours but are worried about losing
recipients are connected to other services and            their eligibility for DSP.
supports they need to overcome barriers to
participation, such as drug and alcohol rehabilitation,   This change will remove the disincentive for DSP
or accommodation support.                                 recipients to work if they are able and will help to
                                                          address the low workforce participation rate of
In recognition of the very low workforce                  people with disability.
participation of people with mental illness, the


                                                                                                Page 54 of 153
It will also improve incentives for DSP recipients to   receive a part pension in addition to employment
work, or to increase their work hours, as they may      income subject to the income test.




                                                                                           Page 55 of 153
                                                             minimum of 15 hours a week, for 26 weeks will also
More accurate and efficient Disability Support
                                                             be introduced.
Pension assessments

The Government is also fast tracking the start of            Linking job seekers with disability to employers
significant reforms to DSP assessments announced
in the 2010-11 Budget. These new rules will now              In 2012-13 the Government will inject $1 million into
apply from 3 September 2011, rather than 1                   targeted Disability Employment Broker projects to
January 2012.                                                create new jobs for unemployed people with
                                                             disability.
The new DSP assessment procedure will help
people with disabilities return to the workforce by          The Disability Employment Broker projects will
focusing on their ability, rather than their disability.     increase awareness of the incentives that are
                                                             available to employers, and build employer
These reforms will provide faster, more sustainable          confidence in working with people with disability.
support for people with severe disabilities, while
referring others with the potential to work to               Why is the Government doing it?
employment services including Job Services Australia
                                                             People with disability have a much lower participation
(JSA) and Disability Employment Services (DES).
                                                             rate in the labour force (54 per cent) than people
While eligibility for the DSP will not change,               without disability (83 per cent). They also have a
applicants will be required to provide sufficient            significantly higher unemployment rate – 8.6 per cent
evidence that they are unable to work                        compared to around five per cent. This represents a
independently, even with assistance and support.             large number of potential workers who could not only
                                                             be adding to their own economic and social wellbeing,
The Government will also trial a new auditing process        but contributing to Australia’s prosperity.
for DSP assessments, using medical professionals from
the health professional advice unit to review the            This package of measures will create pathways for
quality and robustness of DSP assessments. This trial        workforce participation so that more people with
will not affect DSP recipients’ qualification for the DSP.   disability will have the opportunity to know the
                                                             dignity of work.
Enhanced employer incentives
                                                             What has the Government already done?
From 1 January 2012, providers will be able to offer
employers a subsidy for six months of approximately          Over the last three Budgets, the Government has
$5 700 in the first year, rising to approximately $6 000     initiated a series of reforms that are fundamentally
in later years, for job seekers with disability who have     overhauling key aspects of the DSP and make it
been on income support for two years or more. The            easier for people with disability to access support to
subsidy will be paid for at least six months but could       get and keep a job.
be available for longer (providing the overall total
subsidy limit is not exceeded). A pro rata subsidy will      Once completed in 2012, this reform program will
be provided for eligible job seekers with a part time        have fundamentally reshaped many aspects of the
capacity to work. This measure will cost $94.6 million       disability pension and employment services
and be accessible through both the DES and JSA               including:
programs, with job seekers with disability expected to
comprise a significant number of places.                     •       Fast tracking claims for manifest and severely
                                                             disabled applicants so they get support quicker;
$11.3 million will be available for a DES wage subsidy
                                                             •       Improving the adequacy of the base pension,
of $3 000 to employers who employ people with
                                                             especially for singles;
disability in jobs for at least 15 hours a week for 26
weeks. A $2 000 incentive payment to eligible                •        Increased incentives to give work a try by
employers after they have employed a person under            removing punitive rules that discourage use of
the productivity based Supported Wage System for a           disability employment services;


                                                                                                  Page 56 of 153
•        Removing waiting lists for access to DES by    These measures will benefit people with
uncapping places with an investment of more than $3     disability, employers and potential employers.
billion over four years;
                                                        All existing and new DSP recipients with some work
•       Establishing a new Health Professional Advice   capacity will benefit from developing participation
Unit within Centrelink to give DSP assessors            plans and additional support.
independent advice on medical issues in DSP
assessments; and                                        Allowing all DSP recipients to work up to 30 hours a
                                                        week will encourage an estimated 4 000 DSP
•        Updating the DSP Impairment Tables to bring    recipients to take up work, and help around 3 900
them up to date with contemporary medical and           recipients who are already employed to work extra
rehabilitation practices and modern expectations        hours.
about functional ability.
                                                        The DES wage subsidy will encourage employers
                                                        to create new job opportunities for 1 000
                                                        unemployed people with disability each year.
Who will benefit?




                                                                                            Page 57 of 153
The Disability Employment Broker projects will increase employer awareness of Disability Employment
Services and other Australian Government disability support services which employers can use to meet
their recruitment requirements. The projects will particularly benefit small and medium employers.

The new Supported Wage System Employer Payment is expected to result in employment of
approximately 960 people with disability whose work productivity is reduced as a result of their disability.


What funding is the Government committing to this initiative?

The Australian Government is investing $111.6 million in this package from 1 July 2012.

•       $92.8 million over four years for new DSP participation requirements.
•       $7.6 million over four years for allowing some DSP recipients to work up to 30 hours a week.
•     $11.3 million over four years for a new DES wage subsidy and Supported Wage System employer
payment.
•       $1 million in 2012-13 for Disability Employment Broker projects.



For more information:

Visit www.skills.gov.au or www.deewr.gov.au/ budget or call 1300 363 079. Jobseekers looking for
more information on changes to payments should call 132850. People looking for information on
Apprenticeships or payments such as ABSTUDY, Austudy or Youth Allowance should call 133633.




                                                                                                Page 58 of 153
Building Australia’s Future Workforce



                                                          that JSA providers can give additional assistance
Very Long Term Unemployed                                 to each job seeker. JSA providers will facilitate the
                                                          activities the VLTU are required to undertake
People who are unemployed for a long period of            under the Compulsory Activity Phase.
time find it difficult to gain full-time employment.
They often lack the necessary skills and work             The additional funding will support skills based
experience to move into full-time work and instead        work experience activities such as Work for the
find themselves moving between unemployment               Dole, other group based work experience
and part time low skilled jobs.                           activities, job trials and purchase of training. This
                                                          group will undertake Work for the Dole if
Nearly 230 000 job seekers participating in Job           suitable alternative activities are not available.
Services Australia (JSA) are considered to be very long
term unemployed (VLTU) as they have been receiving        Wage Subsidy for the VLTU
income support for two years or more. Of these
nearly 83 000 are highly disadvantaged job seekers –      From 1 January 2012 a new wage subsidy equating to
those who have multiple and complex barriers              the average rate of Newstart Allowance a job seeker
preventing them from gaining employment.                  receives for six months (approximately $5700 in the
                                                          first year, rising as a result of indexation to
As the Australian economy strengthens the                 approximately $6000 in later years) will be available
Government is committed to providing the resources        to support employment of VLTU job seekers
to support employers and the VLTU to maximise the         nationwide.
opportunities for their employment.
                                                          The subsidy will be paid for at least six months but
                                                          could be available for longer (providing the overall
What is the Government doing?
                                                          total subsidy limit is not exceeded) based on the
A major boost to existing assistance from                 needs of the job seeker. A pro rata subsidy will be
employment services will come from two new                provided for eligible job seekers with a part time
measures specifically targeting the Very Long Term        capacity to work.
Unemployed (VLTU) that will be introduced at a
                                                          Private sector employers, as well as social
total cost of $227.9 million. In addition, JSA
                                                          enterprises, will be eligible to employ job seekers
demonstration pilots will be able to leverage
                                                          using this subsidy.
support for highly disadvantaged jobseekers.
                                                          JSA and Disability Employment Services (DES)
Tougher Obligations and Greater Support                   providers will be able to use the wage subsidy as an
                                                          additional tool to assist highly disadvantaged job
The VLTU will have additional participation               seekers into paid employment.
obligations from 1 July 2012 when they will be
required to undertake activities for 11 months a          Job Services Australia Demonstration Projects
year when they begin the second year in the Work
Experience Phase                                          Twenty pilot projects for Job Services Australia (JSA)
                                                          services providers will model potential
(i.e. those who have generally been unemployed            enhancements to Stream 4 (highly disadvantaged job
for 24 months). This obligation will continue in          seekers) service delivery. The pilots will include
subsequent years.                                         alternative approaches to coordinating non-
                                                          vocational services for highly disadvantaged job
This will be renamed the ‘Compulsory Activity
                                                          seekers.
Phase’ and will be supported by provision of a new
$1000 Employment Pathway Fund (EPF) credit so


                                                                                              Page 59 of 153
As an industry-led measure, the pilots will be delivered   Why is the Government doing it?
by high performing JSA providers and involve
partnerships with other complementary service              As a result in the surge in unemployment caused by
providers in identified areas of disadvantage. These       the Global Financial Crisis a number of job seekers,
high performing JSA providers will also be able to draw    many of whom lack the skills employers need, have
on the additional assistance being provided through        been unable to regain employment and are either
the new wage subsidy program for very long term            now VLTU or in danger of becoming so.
unemployed job seekers.




                                                                                             Page 60 of 153
                                                          Australian Government funded employment
Once a job seeker has been unemployed for one
                                                          services play an important role in lifting
year, they have a 54 per cent chance of becoming
                                                          workforce participation and boosting
very long term unemployed (ie unemployed for two
                                                          productivity by building a skilled labour force.
years). Chances that they will be unemployed for a
further year increase to 68 per cent, once job seekers    JSA was introduced on 1 July 2009 to assist job
have been unemployed for two years. They also have        seekers secure ongoing employment. JSA provides
low job placements and outcomes.                          flexible and tailored support according to job
                                                          seekers’ individual needs and circumstances.
Currently the VLTU in the Work Experience Phase, in
                                                          Assistance includes training, skills development,
return for income support, are required to look for a
                                                          work experience, and help with job search
certain number of jobs each week as well as
                                                          techniques to help unemployed people find and
undertake an activity for six months for each year
                                                          retain a job.
that they are unemployed in order to improve their
chances of finding a job. The amount of time spent on     JSA is already delivering results. In its first 20
the activity each week depends on the job seeker’s        months of operation, JSA providers made more
age and the type of activity but generally it is around   than 686 500 placements into jobs, delivering a 10
two days per week. In the other six months of the         per cent increase from the previous arrangements.
year job seekers have no requirements placed on
them, other than looking for a certain number of          Most encouragingly, the most disadvantaged job
jobs.                                                     seekers, including people who are long term
                                                          unemployed, homeless, Indigenous, have a mental
This lack of activity is detrimental to the health
                                                          illness or are from jobless families, are benefiting
and well being of job seekers and undermines
                                                          from the rewards of paid work.
their job readiness.
                                                          Employment outcomes for the most disadvantaged
Together, the increased obligations, great funding
                                                          job seekers are up to 50 per cent higher than under
for activities and wage subsidy measures are
                                                          the previous arrangements. More disadvantaged job
designed to provide the additional support and
                                                          seekers are also accessing services, with over 28,000
services that will ensure job seekers are constantly
                                                          more of the most disadvantaged job seekers being
engaged in activities designed to help them secure a
                                                          actively assisted under JSA, rather than being left on
job.
                                                          a waiting list as was the case under the
Evaluations of the use of wage subsidies, both here       arrangements in place prior to the JSA model.
and overseas, have found that they are effective in
                                                          An important component of the success of JSA
getting people into sustainable jobs if they are
                                                          providers has been the Employment Pathway Fund
carefully designed to target the most disadvantaged
                                                          which providers can use to purchase vocational and
job seekers.
                                                          non-vocational goods and services that assist the job
•       The 2007 Active Participation model               seeker to obtain employment. This can include the
evaluation showed that 6 months after the wage            purchase of essential work clothing and tools,
subsidy ceased around 58 per cent were off benefit.       licences and travel assistance as well as mental
                                                          health support and counselling for drug and alcohol
•        A 2007 study of targeted wage subsidies for      addiction.
hardto-place workers in Germany found that wage
subsidies can increase the employment prospects of        These additional two measures will further enhance
previously unemployed individuals by 25 to 42 per         the effectiveness and flexibility of JSA.
cent in comparison to a matched control group.
                                                          Who will benefit?

                                                          The VLTU require additional assistance as they
What has the Government already done?                     often face multiple barriers to work. For example:




                                                                                               Page 61 of 153
•       17 per cent are Indigenous compared to 10      New Obligations
per cent of the non-VLTU caseload,
                                                       VLTU entering their second period of Work
•        13 per cent are homeless compared to 8 per    Experience (normally those who are entering their
cent of the non-VLTU caseload                          third year of unemployment) will be required to
•       12 per cent are ex-offenders compared to 10    undertake the Compulsory Activity Phase.
per cent of the non-VLTU caseload
                                                       Wage Subsidy for the VLTU
•       24 per cent are aged over 50, compared to 16
per cent of the non-VLTU caseload; and                 The subsidy will be targeted at job seekers who have
                                                       been on income support for at least the last two
•       59 per cent have not completed Year 12 at
                                                       years, are currently participating in Job Services
school non-VLTU caseload
                                                       Australia or Disability Employment Services and have
•       46 per cent of the unplaced DES caseload (ie   had no or minimal recent paid employment – that is
job seekers with disability) are VLTU.                 people who have demonstrated by their lack of work
                                                       history that they would not otherwise get a job
                                                       without the subsidy.




                                                                                          Page 62 of 153
What funding is the Government committing to this initiative?

The Australian Government will invest more than $8.5 billion over the next four years in employment
services.

This will include the:

•       Tougher Obligations measure which will cost $133.3 million and target approximately 149 000 very
long-term unemployed job seekers over three years from 2012
•     VLTU wage subsidy which will support employment of 35 000 eligible job seekers (10 000 per
annum with a half year effect in 2011-12) and cost $94.6 million over three and half years from January
2012
•        Job Services Australia Demonstration Projects which will result in the Government investing $4.7
million over three years, to fund an anticipated 20 pilots. The pilots will run for up to 24 months,
commencing from 1 July 2011 and ending 30 June 2013.



For more information:

Visit www.skills.gov.au or www.deewr.gov.au/budget or call 1300 363 079. Jobseekers looking for more
information on changes to payments should call 132 850.




                                                                                              Page 63 of 153
Building Australia’s Future Workforce


Investing in our young people
To take advantage of this period of economic        From 1 July 2012, Learn or Earn requirements
growth and manage the challenges of an              will be extended to unemployed 21 year olds
ageing population we must ensure more of            who do not have a Year 12 or equivalent
our young people gain the education and             qualification. This means they will need to
training they need to get jobs.                     participate in education and training full-time, or
                                                    participate in study, training and other approved
This Budget provides a range of measures to         activities (usually for at least 25 hours per week)
support and encourage young people to take          until they attain Year 12 or equivalent. Other
advantage of the opportunities arising from our     approved activities include paid work,
strengthening economy.                              participation in approved programs, voluntary
                                                    work or Work for the Dole activities.
By investing in our youth we are investing in our
nation’s future prosperity.
                                                    Extending Youth Allowance (other)
Many young people face challenges to entering       income free levels
the workforce. Around 320 000, or 10 per cent
of Australians aged 15-24 years, are not in         To encourage young people to take up work, all Youth
education, training or employment. Around 170       Allowance (other) recipients will from 1 July 2012 be
000 of these have been unemployed for 12            able to keep more of what they earn, with the income
months or more. Across Australia around 11 000      free level to be increased from $62 a fortnight to
teenagers receive Parenting Payment and these       $143 a fortnight.
young parents, and their children, are often
                                                    This means that young job-seekers will be able to
vulnerable to disadvantage.
                                                    earn more than twice as much as they can now
The current economic environment, with a low        before their income support payments are affected.
unemployment rate and high demand for               Further, the Working Credit limit will be increased
workers, provides the opportunity for many more     three and a half fold from $1000 to $3500.
young people to find work — given the right
incentives and support.                             Extending Youth Allowance (other)

The 2011-12 Budget will give young Australians      From 1 July 2012 Youth Allowance (other) will be
greater incentives, support and opportunity to      extended to 21 year olds. Currently these young
engage in education, training and employment.       people are eligible for Newstart Allowance when they
In addition, for teenage parents in 10              turn 21. This measure will remove the incentive for
disadvantaged locations, this Budget provides       them to be on unemployment benefits rather than
extra support and services.                         studying full-time.

                                                    As is the case with the Youth Allowance (student)
What is the Government doing?                       payment, 21 year old applicants will be subject to
                                                    family means testing.
In the 2011-12 Budget, the Government is re-
prioritising and investing new funding to ensure    21 year olds who are on Newstart Allowance, or who
young people have a greater incentive to work       have applied for it, by 1 July 2012 will not be affected
and study, giving them the best chance to secure    by the change.
a brighter future.
                                                    Transition Support for Early School Leavers
Learn or Earn for 21 year olds




                                                                                         Page 64 of 153
The new Transition Support for Early School Leavers        activity of up to 25 hours a week to specifically
(aged 15-21) will assist eligible job seekers to develop   address early school leavers’ foundation and
basic literacy and numeracy skills, along with             employability skills deficits. It is anticipated that 160
employment, study and life skills to a level that they     000 early school leavers will receive these
need to succeed on their chosen pathway. An                strengthened employment services and transition
additional $500 per person will be available to Job        support over four years.
Services Australia providers to deliver a structured




                                                                                                  Page 65 of 153
                                                         Family Tax Benefit Part A
Language, Literacy and Numeracy Program
                                                         There will be new cost of living support for families
There will be 30 000 more places for young people
                                                         with teenagers who stay on at school. From 1 January
to ensure they have the necessary foundation skills.
                                                         2012, the new maximum rate of Family Tax Benefit
                                                         Part A for 16 to 19 year olds will increase by around
Australian Apprenticeships Access Program
                                                         $4200 a year. This will align with the 13 to 15 year old
                                                         rate and ensure assistance for families does not drop
Young people can access support to transition
                                                         when children turn 16. This increase will only be
successfully to employment through the Australian
                                                         available for families where their teenager is in full-
Apprenticeships Access Program which will continue
                                                         time secondary study or the vocational equivalent,
to provide the current levels of targeted pre-
                                                         and thus provide incentives for teenagers to continue
vocational training, job search assistance and post-
                                                         study or training.
placement support.
                                                         Why is the Government doing it?
Indigenous Youth Careers Pathways Program
                                                         The Australian economy is strong and
There will be new transition support through             unemployment is low, but not everyone is sharing in
school-based traineeships for young Indigenous           the nation’s prosperity. The unemployment rate for
Australians.                                             young people is more than twice that of the national
                                                         average and prolonged unemployment at a young
Competency based training and mentoring                  age can set a person up for a lifetime of exclusion
                                                         and disadvantage.
There will be apprenticeship initiatives including
competency based training and mentoring to assist        We can spread the benefits of a stronger economy
apprenticeship candidates in choosing the right          by giving young people the right support and
pathway to career opportunities in the trades.           incentives to complete their education and embark
                                                         on a productive and self-reliant future.
Support for teenage parents and their children
                                                         The Government is encouraging more young people to
There will be support for teenage parents across 10      get the skills and work experience needed to
disadvantaged locations, to complete their education,    participate in the Australian economy and to break
to strengthen their future position in the workforce,    persistent cycles of social and economic exclusion.
prepare their children for school, and strengthen
                                                         This reform makes it very clear to young people that
parenting skills through access to more services.
                                                         the community expects them to be learning or
From 1 January 2012, teenage parents in the 10           working, or undertaking a mix of both. Teenage
locations will be required to attend a Centrelink        parents on welfare have a heavier load than many
interview to discuss their plans for the future and to   other young people
access information about services for them and their
children, such as playgroups, pre-schools and            – they need to be focussing both on parenting and
Communities for Children services. When the child        their own future at the same time, and that is why the
reaches 12 months, teenage parents will develop a        Government is paying particular attention to their
participation plan with Centrelink including agreed      needs.
activities such as working towards Year 12 or
equivalent attainment.                                   What has the Government already done?
Teenage parents who already have Year 12 will attend     The Government has already taken steps to
an interview with Centrelink when their child is 6       improve opportunities for young people, with an
months old and will be encouraged to access support      emphasis on education and training.
services for children. They will not be required to
develop a participation plan.                            The National Partnership on Youth Attainment and
                                                         Transitions aims to increase the educational


                                                                                              Page 66 of 153
engagement and attainment of young people and            the involvement and relationships between schools
to improve their transition to post school education,    and their communities and local businesses;
training and employment. Funding of $623 million
has been provided to support the following               •       $106 million for states and territories —
elements:                                                helping them expand and maximise career
                                                         development programs, multiple learning pathways
•         $287 million for Youth Connections — helping   and mentoring activities;
young people who are at risk of not finishing Year 12    •        $47 million for national career development
or an equivalent qualification to get the support and    initiatives.
skills they need to remain in, or return to, schooling
and/or training;
•       $183 million for School Business Community
Partnership Brokers — strengthening and increasing




                                                                                            Page 67 of 153
                                                         Job seekers with poor language, literacy and
A further $100 million is available to states and
                                                         numeracy skills will be able to access more support.
territories for improvements in young people’s
                                                         Up to 6500 Indigenous school students in targeted
participation and attainment. Another aspect of the
                                                         schools will receive intensive support to complete
National Partnership is the Compact with Young
                                                         school and transition to the workforce.
Australians, which includes:
                                                         Job seekers considering a trade will be able to
•       a national requirement that young people
                                                         access more support.
remain in school until Year 10 and then in full-time
education, training or employment (or a combination      Teenage parents on Parenting Payment in 10
of these) until age 17;                                  disadvantaged locations will receive more intensive
•       an entitlement, for 15 to 24 year olds, to an    support from Centrelink, and will engage in activities
education or training place that focuses on completing   to improve education outcomes for themselves and
Year 12, or a higher qualification;                      their children.

•       participation requirements that must be met      Eligible families with teenagers aged 16 to 19 years
for a young person to qualify for Youth Allowance        who stay in school will receive more generous FTB-A.
(other) and/or Family Tax Benefit Part A (FTB-A).
                                                         What funding is the Government
                                                         committing to this initiative?
Indigenous programs include the Indigenous Youth         The Australian Government is investing
Mobility Program and the Sporting Chance                 substantially in this package, which includes:
Program.
                                                         •       $771.9 million over five years for raising
The 2010-11 Skills for Sustainable Growth package        Family Tax Benefit Part A for teenagers aged 16 to 19
invested in a stronger vocational education and          who stay in school;
training system, including expanded incentives for
apprentices, trainees and their employers and in         •       $67.6 million for Transition Support for Early
building the foundation skills of Australian adults.     School Leavers;

Reforms to higher education have resulted in             •       $47.3 million for Support for Teenage Parents
increased funding levels and the uncapping of            and their Children;
undergraduate student places at public universities.     •     $50.7 million for Indigenous Youth Career
The Government has changed student income                Pathways Program;
support to create a fairer system for more students
and to ensure increased support for those who need       •       $143.1 million for improved access to the
it most.                                                 Language Literacy and Numeracy Program (LLNP)
                                                         creating an additional 30 000 places from 1 July 2011;
The changes support the Government’s target that
by 2025, 40 per cent of 25 to 34 year olds will hold a   •       $19.7 million for the continuation of the
bachelor or higher degree, and by 2020, 20 per cent      current levels of service for the Australian
of higher education enrolments at undergraduate          Apprenticeship Access Program from 1 July 2012; and
level should be people from low socio-economic           •        $101.4 million for the Australian
status backgrounds.                                      Apprenticeship Mentoring Package and $100 million
                                                         for the Competency Based Progression Initiatives
Who will benefit?                                        Package, both of which respond to key
                                                         recommendations of the recent Apprenticeships for
Job seekers on income support who are under 22           the 21st Century Expert Panel report.
years old will be able to keep more of what they
earn. 21 year old job seekers without a Year 12 or
equivalent qualification will have Learn or Earn
requirements.


                                                                                             Page 68 of 153
The changes affecting Youth Allowance (other)
recipients will result in savings of $199.1 million over
the forward estimates.


For more information:

Visit www.skills.gov.au or
www.deewr.gov.au/budget or call 1300 363 079.




                                                           Page 69 of 153
Building Australia’s Future Workforce


Strengthening Job Seeker
Compliance

                                                          support it will focus more attention on vulnerable job
Australia needs more workers in order to successfully
                                                          seekers who are having difficulty meeting their
take advantage of economic growth and to manage
                                                          participation requirements. Communication between
the challenges of an ageing population.
                                                          Centrelink and employment services providers will be
This presents a great opportunity for many                streamlined and the complexity of the penalty
Australians, in particular, those who are currently on    arrangements will be reduced.
income support.
                                                          The 2011-12 Budget includes:
The Government’s Building Australia’s Future
Workforce package will encourage income support           •        $11.2 million to improve the operation of
recipients, who often face disadvantage, to take up       Comprehensive Compliance Assessments (CCAs).
these job opportunities by accessing skills training to   Centrelink already undertakes CCAs of job seekers
help them get work.                                       with a record of non-compliance to assess the job
                                                          seekers’ conduct in relation to meeting their
Job seeker participation requirements and                 requirements. Under this measure, Centrelink may
compliance arrangements play an important role in         contact employment services providers to discuss the
ensuring job seekers engage with education,               likely outcomes of assessments. In addition, CCAs will
vocational training, work experience opportunities        be conducted face-to-face, wherever possible, with
and, help job seekers move off income support and         vulnerable job seekers. After conducting the CCAs, if
into paid employment.                                     Centrelink finds that individuals are persistently and
                                                          wilfully non-compliant, then a possible eight week
                                                          penalty could be imposed.
What is the Government doing?
                                                          •       $14.2 million to fund joint interviews between
The 2011-12 Budget provides $49.8 million over four       employment services providers and Centrelink with
years to implement a range of measures associated         job seekers who are having difficulties meeting their
with the Independent Review of the Job Seeker             requirements. This targeted intervention is designed
Compliance Framework.                                     to reduce the risk of these job seekers disengaging
                                                          from assistance.
These measures continue the Government’s focus on
balancing the responsibilities for job seekers to         •        $22.5 million to improve communication
demonstrate that they are looking for work or             between Centrelink and providers on compliance
undertaking job preparation activities with providing     matters through shared IT as well as simplification of
opportunities and assistance which helps them             training material and guidelines which support
improve their employment prospects.                       procedures and decision making. The Privacy
                                                          Commissioner will be consulted on the information to
The Government has also introduced the Social             be exchanged between Centrelink and employment
Security Legislation Amendment (Job Seekers               services providers via the IT systems.
Compliance) Bill 2011 as a first step towards
strengthening compliance.                                 •        $1.9 million to align daily penalty amounts for
                                                          short–term financial penalties at one-tenth of a job
What are the changes to compliance?                       seeker’s fortnightly participation payment. This will
                                                          simplify the compliance framework and reinforce the
From 1 July 2012, changes to the job seeker               requirement that job seekers move towards gaining a
compliance framework and the procedures that              skill and getting a job. This measure is also designed to



                                                                                               Page 70 of 153
remove unfairness, for instance, where a job seeker’s
penalty amount is higher simply because a weekend
happens to fall before they can re-engage.




                                                        Page 71 of 153
Why is the Government doing it?

These measures will strengthen job seeker participation and engagement, with the goal of ensuring that all
Australians have the opportunity to enjoy the dignity of work.

There is a great requirement for additional workers in industries across the economy and at all skill
levels.

In a strong labour market, it is critically important that job seekers on income support are engaged with
their employment services provider and are developing their skills and abilities so they can take advantage
of the job opportunities available.

In developing these measures, the Government has considered the report of the Independent Review
of the Job Seeker Compliance Framework, chaired by Professor Julian Disney AO, which reported to the
Parliament on 30 September 2010.

Following the Review report, the Government is implementing other improvements to the job seeker
compliance framework, such as regularly releasing clearer and more transparent data, conducting research
on job seeker compliance, a review of a random sample of compliance cases and the re-estimation of the
Job Seeker Classification Instrument.


What has the Government already done?

The job seeker compliance framework was introduced by the Government in July 2009 and focuses on
early intervention by using more immediate corrective action. This framework was designed to keep job
seekers on the right path so they avoid getting to a point where a substantial penalty is applied.

The Independent Review Report was generally positive about the current compliance framework. It
acknowledges that the framework has the broad support of both welfare organisations and employment
services providers and makes some recommendations around further improvements.

Further, from 1 July 2011, the Government is introducing tougher rules for job seekers as part of the

Social Security Legislation Amendment (Job Seeker Compliance) Bill. This measure will suspend income
support when job seekers do not attend appointments or activities without providing a reasonable excuse
beforehand. This initiative is designed to re-engage job seekers more quickly with their employment
services provider, which in turn increases the likelihood of job seekers overcoming barriers and gaining
employment.

Who will benefit?

Vulnerable and disengaged job seekers who have been having difficulty meeting their participation
requirements will gain additional attention from their providers as well as Centrelink. In addition, improved
information exchange processes between Centrelink and employment services providers will better inform
the employment pathways for individual job seekers.

The reduced complexity in the compliance system will assist job seekers to better understand their
obligations and the potential consequences of non-compliance.


What funding is the Government committing to this initiative?

The Australian Government will invest $49.8 million over four years for this package of participation
and compliance measures.

                                                                                                Page 72 of 153
For more information:

Visit www.skills.gov.au or www.deewr.gov.au/budget or call 1300 363 079. Jobseekers looking for more
information on changes to payments should call 132850. People looking for information on Apprenticeships
or payments such as ABSTUDY, Austudy or Youth Allowance should call 133633.




                                                                                           Page 73 of 153
Building Australia’s Future Workforce


Future arrangements for Job Services Australia
Job Services Australia (JSA) was introduced on 1          Services to job ready job seekers have therefore been
July 2009 to assist job seekers secure ongoing            consolidated. Group workshops will be introduced for
employment and has already achieved strong                people in the first 13 weeks of employment to activate
results.                                                  and motivate job seekers quickly. These workshops
                                                          will enable current services to job ready job seekers to
In the first 20 months of operation, JSA providers        be better targeted, so the number of hours of
made more than 686 500 placements into jobs,              assistance a job ready person receives through JSA will
delivering a 10 per cent increase from the previous       be reduced from a minimum of 60 hours to 40 hours
arrangements.                                             from 1 July 2012.
Most encouragingly, JSA is helping the most               Further measures in the 2011-12 Budget then deliver
disadvantaged job seekers, including people who           additional support to long term unemployed people
are long term unemployed, homeless, Indigenous,           and disadvantaged job seekers to address
have a mental illness or are from jobless families,       entrenched labour market disadvantage and build on
benefit from the rewards of paid work.                    current JSA performance.
Employment outcomes for the most disadvantaged            Assistance will be provided to better support:
job seekers are up to 50 per cent higher than under
the previous arrangements. Over 28 000 more of the        Very long term unemployed people through $227.9
most disadvantaged job seekers are also being             million to assist those who have been with JSA for two
actively assisted under JSA rather than being left on a   years or more to participate in job training, Work for
waiting list as was the case under the arrangements       the Dole and other activities for 11 months a year and
in place prior to JSA.                                    to provide additional wage subsidies to employers for
                                                          people who get a job after two or more years on
Based on this strong performance, the majority of JSA     income support;
organisations delivering services in non-remote areas
will have their current contracts renewed for a           Unemployed young people through $67.6 million to
further three years until 30 June 2015. The business      further support the provision of literacy and
of below average performing organisations will either     numeracy and other foundation skills;
be offered to high performing JSA providers or put to
open tender.                                              Indigenous job seekers and Australians living in
                                                          remote areas through $6.1 million to increase the
The Australian Government is reviewing the delivery       flexibility for employment services providers to
of employment and participation services in remote        secure outcomes for disadvantaged job seekers in
areas. To support this, current JSA providers             remote areas and pilot the provision of culturally
delivering services in remote locations will be           appropriate mentoring support to Indigenous job
offered a 12 month contract extension until 30 June       seekers. Further help for young, Indigenous people
2013.                                                     will also be available through the new Indigenous
                                                          Youth Careers Pathways Program;
What is the Government doing?                             Jobless families through $3.7 million to assist parents
                                                          who are affected by changed Parenting Payment
The Australian Government will invest more than
                                                          provisions through increased support by providing
$3.8 billion over the next four years in JSA
                                                          access to career counselling through JSA providers;
services.
                                                          Specific regions through $4.7 million to support
In a strong labour market, resources need to be
                                                          projects by high performing JSA providers to pilot
clearly targeted to disadvantaged groups and areas
                                                          further service improvements for the most
in need.


                                                                                               Page 74 of 153
disadvantaged job seekers, in addition to a range of
other place based initiatives in the 2011-12 Budget;
and

Job seekers with mental health conditions including
$2.4 million as part of National Mental Health
Reform to improve the expertise of employment
services and Department of Human Services front
line staff in assisting job seekers with mental health
and increasing the capacity of employment advisory
services to provide information and support on the
employment of people with mental illness.




                                                         Page 75 of 153
                                                        services to unemployed people and employers.
The 2011-12 Budget includes $49.8 million for
                                                        Under JSA, job seekers no longer have to move in
initiatives to further strengthen job seeker
                                                        and out of different programs to get the services
participation by better supporting individualised
                                                        they need.
servicing, improved job seeker engagement and
support for those vulnerable job seekers at risk of     The Job Network arrangements were a one-size-
disengaging from services.                              fits-all and did not provide job seekers with the
                                                        training and skills they needed to respond to
Communication and interaction between Centrelink
                                                        emerging skills shortages. Previous services did not
and JSA providers will be improved so there is a
                                                        do enough to assist the increasing proportion of
shared understanding of job seekers who are having
                                                        job seekers who were highly disadvantaged or
difficulty meeting their requirements and the penalty
                                                        long-term unemployed.
framework will be simplified. This approach is
consistent with the Australian Government’s focus on
balancing job seekers’ responsibility to demonstrate    Who will benefit?
that they are looking for work with providing
opportunities and assistance which helps them to        On any given day JSA provides tailored and flexible
improve their employment prospects.                     employment assistance to three quarters of a
                                                        million people from more than 2000 sites across
The Australian Government will continue to reduce       Australia.
unnecessary administration in employment services,
including earmarking up to $2 million of existing       The budget measures will build on these services, so
funding in the Department of Education, Employment      job seekers who are most disadvantaged in the labour
and Workplace Relations so that service providers       market have access to specifically targeted
can devote the most energy to helping job seekers to    employment services that deliver real results.
find work.                                              Employers will also benefit through more responsive
                                                        employment services that are better able to meet
                                                        their recruitment needs.
Why is the Government doing it?

The arrangements announced in the 2011-12               What funding is the Government
Budget respond to feedback gathered through a           committing to this initiative?
nationwide consultation process with community
organisations, representative bodies and                The Australian Government will invest more
employment services providers.                          than $3.8 billion in JSA over four years to
                                                        provide employment services across Australia.
These consultations confirmed that JSA is generally
working well, but that in a strong economic
environment, more can be done to assist long term       For more information:
unemployed people, those with multiple
disadvantage and those in remote areas of               Visit www.skills.gov.au or
Australia to take up employment.                        www.deewr.gov.au/budget or call 1300 363 079.
                                                        Jobseekers looking for more information on
The new arrangements focus on supporting
                                                        changes to payments should call 132850.
individuals’ responsibility to look for work and take
up available assistance while the Government
provides quality opportunities to help people to
improve their employment prospects.


What has the Government already done?

The Government introduced JSA on 1 July 2009.
JSA replaced seven previous programs, to provide
better targeted, more streamlined and efficient

                                                                                             Page 76 of 153
Building Australia’s Future Workforce


Future arrangements for Disability
Employment Services

                                                            extended until 30 June 2015. To ensure the highest
Disability Employment Services (DES) commenced on
                                                            quality of service delivery for job seekers,
1 March 2010 and provides immediate access to
                                                            organisations that are not delivering sustainable jobs
tailored services for job seekers with disability to help
                                                            for job seekers will be the subject of a business
them secure employment. After only a year of
                                                            reallocation process during the contract extension
operation, the new services are achieving results.
                                                            period.
Uncapping access to DES means that more people
with disability than ever before are receiving              With a growing public investment through DES, the
assistance to find work. There has been around a 40         Government’s commitment to the delivery of the best
per cent increase in the number of people accessing         possible services for job seekers with disability and
help to get and keep a job, with participant numbers        their employers has strengthened. Reflecting this,
rising from 99 000 at the start of DES to 143 000 just      contracts of Employment Support Service providers
one year later.                                             that are achieving the best results (with a four or five
                                                            star performance rating) will also be extended until 30
At the same time, the number of sustainable jobs is         June 2015 in non-remote areas. They will be assured
increasing. The number of DES job seekers who were          of continued funding through to this point.
placed in a job for at least 13 weeks is almost 50 per
cent higher than under the Disability Employment            Those that are performing at average or lower
Network and Vocational Rehabilitation Services that         levels will be invited to demonstrate their capacity
DES replaced.                                               through a procurement process that will be open to
                                                            other providers. To support providers in preparing
The Australian Government is committed to building          for this transition, the existing contract for all
on this strong performance and ensuring that people         providers will be extended by 8 months to 3 March
with disability receive the highest quality services.       2013.
For that reason, high performing providers and those
who have recently tendered will have their contracts        The Australian Government is reviewing delivery of
renewed for a further three years to 30 June 2015.          employment and participation services in remote
Other business in the Employment Support Service            areas. To support this, current DES providers
will be put to open tender.                                 delivering services in remote locations will be
                                                            offered a 12 month contract extension until 30 June
                                                            2013.
What is the Government doing?
                                                            Contracts for the National Panel of Assessors and
Who will deliver DES services?                              the JobAccess service were part of an open tender
                                                            in 2009-10 and will be extended until 30 June 2015.
Contracts for DES expire on 30 June 2012. People
with disability and their employers deserve access to       The National Disability Recruitment Coordinator
the best possible employment services. The                  contract will be extended until 3 March 2013, allowing
Australian Government has greatly increased funding         the Government time to consider the way this service
to expand and improve disability employment                 can best work with employers in the future to
programs.                                                   promote the employment of people with disability.

Because private and community organisations                 What assistance is available to job seekers?
tendered for the new Disability Management Service
in 2009-10, contracts in non-remote areas will be


                                                                                                 Page 77 of 153
The Australian Government will invest more
than $3 billion in DES over the next four years.

Measures in the 2011-12 Budget deliver
additional support to people with disability.

• Wage Subsidy Programs. From 1 January 2012,
   providers will be able to offer employers a
   subsidy for six months of approximately $5700 in
   the first year, rising to approximately $6000 in
   later years, for job seekers with disability who
   have been on income support for two years or
   more. The subsidy will be paid for at least six
   months but could be available for longer
   (providing the overall total subsidy limit is not
   exceeded). A pro rata subsidy will be provided for
   eligible job seekers with a part-time capacity to
   work. This measure will cost $94.6 million and be
   accessible through both the DES and Job Services
   Australia programs, with job seekers with
   disability expected to comprise a significant
   number of places.




                                                        Page 78 of 153
                                                           support recipients with a mental illness who are
                                                           engaging with an employment service.
•       $11.3 million will be available for a DES wage
                                                           For the first time, from 1 July 2012, DSP recipients
subsidy of $3000 to employers who employ people
                                                           under the age of 35 with some capacity to work will
with disability in jobs for at least 15 hours a week for
                                                           be required to attend regular participation
26 weeks. The Government will also introduce a
                                                           interviews with Centrelink to develop participation
$2000 incentive payment to eligible employers after
                                                           plans, tailored to their individual circumstances.
they have employed a person under the productivity-
                                                           The Government is investing $92.8 million over the
based Supported Wage System for a minimum of 15
                                                           next four years in new requirements for DSP
hours a week, for 26 weeks.
                                                           recipients to increase their participation, including
•        Employment Broker Projects. $1 million will       $30.4 million for people who voluntarily take up
be available in 2012-13 for targeted disability projects   employment services.
to create new jobs for unemployed people with
disability. The projects will increase the awareness of    From 1 July 2012, the Government will provide
the incentives that are available to employers, and        greater incentives to work for people on DSP. Under
build employer confidence in working with people           the new arrangements, people granted DSP on or
with disability; and                                       after 11 May 2005 will be able to work up to 30
                                                           hours a week. Currently these DSP recipients can
•        • Extension of Pilot Funding. $2.7 million will   only work 15 hours a week. This change will remove
support the extension of current pilots until 3 March      the disincentive for DSP recipients to work if they are
2013 to assist people with moderate intellectual           able and will help to address the low workforce
disability secure sustainable employment and support       participation rate of people with disability.
young people with disability make the transition from
                                                           The 2011-12 Budget includes $49.8 million for
school support to employment services. In addition,
                                                           initiatives to further strengthen job seeker
$2.4 million will be provided for National Mental
                                                           participation by better supporting individualised
Health Reform to:
                                                           servicing, improved job seeker engagement and
•       increase the expertise of employment services      support those vulnerable job seekers at risk of
and Department of Human Services front line staff in       disengaging from services.
mental health awareness and effective employment
                                                           Communication and interaction between Centrelink
preparation strategies and approaches for the
                                                           and DES providers will be improved so there is a
recruitment of job seekers with mental illness;
                                                           shared understanding of job seekers who are having
•       expand the JobAccess telephone service to          difficulty meeting their requirements and the penalty
include professionals in the mental health area to         framework will be simplified. This approach is
provide information and support relating to the            consistent with the Australian Government’s focus on
employment of people with mental illness, and              balancing job seekers’ responsibility to demonstrate
promote these services to employers and the                that they are looking for work with providing
community; and                                             opportunities and assistance which helps them to
                                                           improve their employment prospects.
•        review the Supported Wage System to analyse
its effectiveness and appropriateness to people with       These arrangements also respond to
psychiatric disability and mental illness.                 recommendations of the Independent Review of the
                                                           Job Seeker Compliance Framework chaired by
                                                           Professor Julian Disney AO.

In recognition of the very low workforce                   The Australian Government will also implement
participation of people with mental illness, the           initiatives to reduce unnecessary administration in
Government is investing $50 million in the Budget          employment services, including earmarking up to $2
for new personal helpers and mentors to support            million of existing funding in the Department of
Disability Support Pension (DSP) and other income          Education, Employment and Workplace Relations so



                                                                                                Page 79 of 153
that service providers can devote the most energy to    seekers should have the best possible assistance, and
helping job seekers to find work.                       that is why the Government is undertaking a
                                                        procurement process for delivery of these services.
Why is the Government doing it?                         The new arrangements focus on supporting
                                                        individuals’ responsibility to look for work and take
As the Australian economy goes from strength to
                                                        up available assistance as the Government provides
strength it is critical that the benefits and
                                                        quality opportunities to help people improve their
opportunities are shared by all Australians including
                                                        employment prospects.
those with disability. DES is an important part of
ensuring that people with disability have the
opportunity to know the dignity of work. These job




                                                                                            Page 80 of 153
What has the Government already done?

On 1 March 2010, the Australian Government introduced DES, replacing the former Disability
Employment Network and Vocational Rehabilitation Services.

The new services were developed after a comprehensive consultation process with people with disability
and their representatives, employers and employment services providers.

Under DES, for the first time, any eligible person with disability who wants to look for work can have
immediate access to assistance from a DES provider.


Who will benefit?

On any given day DES provides tailored and flexible employment assistance to more than 140 000 people.
Job seekers with disability – some of the most disadvantaged in the labour market – will get access to the
best possible employment services which can deliver real results in placing people into sustainable
employment.

Employers will also benefit through responsive employment services that are able to meet their
recruitment needs.


What funding is the Government committing to this initiative?

The Government will invest more than $3 billion for DES over the next four years.


For more information:

Visit www.skills.gov.au or www.deewr.gov.au/budget or call 1300 363 079.




                                                                                               Page 81 of 153
Building Australia’s Future Workforce


Supporting Small Business to drive economic growth
The Government understands the critical role played by Australia’s 2.7 million small business in keeping
our economy strong and boosting workforce participation. In 2008-09 small businesses in Australia
                                                                                                 1
employed around 4.8 million people, approximately 48 per cent of private sector employment.

A key priority for the Government is to build Australia’s productivity by ensuring the economy has the right
economic incentives and flexibility to encourage innovation and growth through knowledge, skills and
infrastructure. Small business will not only be an important beneficiary but will also play an important role
in improving productivity and innovation.

During the global financial crisis, when the private sector was in retreat, the Government stepped forward
to fill the gap. As the private sector continues to strengthen, the Government will offer support. The
Building Australia’s Future Workforce package recognise that small business needs support to train and skill
their workers, along with the right environment for workers to thrive. This will ensure small business are
able to grow and contribute to the nation and their communities.

Building on existing support for small business the these packages offer additional support for small
business to obtain the skilled workers they need, incentives to improve employer participation and they
will assist the very long term unemployed and people with disability to engage with the workforce.


What is the Government doing?

The Australian Government will invest $1.56 billion over four years for a new approach to deliver the
skilled workers the economy, including small business, needs.

National Workforce Development Fund – A New Partnership with Industry

The National Workforce Development Fund will support training and workforce development in areas of
current and future skills needs. Under the Fund, enterprises will identify their workforce development
needs and apply for funding to support the training of existing and new employees The Fund will be
administered by the new National Workforce and Productivity Agency which will engage directly with
industry including small business. Employers receiving support through the fund will provide a co-
contribution to the cost of the training Contributions will be on a sliding scale with the greatest
government contribution available for smaller enterprises.

Training supported by the Fund is based on needs specified by employers. Small businesses can be
assisted by Industry Skills Councils and other bodies to identify the best training options for their
workforce.

Productivity Education and Training Fund

This Fund will assist peak employer and union organisations support their members, including those in
small business, to ensure the productivity benefits and opportunities derived from the Fair Work
Framework are well understood. Funding may be used to undertake research and provide information that
supports union enterprise representatives and employers to use the enterprise bargaining process to
introduce productivity improvements.

Apprenticeship mentoring


                                                                                                Page 82 of 153
The Australian Apprenticeship Mentoring Package will deliver assistance and advice to guide apprentice
candidates in choosing the right trade for them, and provide targeted mentoring and assistance that will
help them successfully progress through their apprenticeship.

Reform of the National Training System

The Government will negotiate a new National Agreement for Skills and Workforce Development
(National Agreement) and a National Partnership for Vocational Education and Training Reform to make
additional funding available for states and territories on the basis of the level of reform they commit to
and achieve. This will help drive a new, modern national training system. The development of a more
flexible, responsive training system will help to ensure that employers, including small businesses, will
benefit from the improved availability of people with the skills they require.

1 ABS Cat. No. 8155.0; 8165.0; 8127.0; 5368.0.55.006




                                                                                                Page 83 of 153
                                                             $2000 incentive payment will be introduced for
Skills to promote increased participation
                                                             eligible employers after they have employed a person
The Workplace English Language and Literacy program          under the productivity based Supported Wage System
will be expanded by more than 13 000 additional              for a minimum of 15 hours a week for 26 weeks.
training places over four years to assist industry,          These measures represent an investment of $11.3
including small business, to effectively invest in lifting   million over three years from 1 July 2012.
the language, literacy and numeracy skills and
vocational skills of their workforce.                        Linking job seekers with disability to employers

The expansion of the Language, Literacy and                  In 2012-13 the Government will inject $1 million into
Numeracy Program will enable an additional 30 000            targeted Disability Employment Broker projects to
job seekers to access the program over the next four         create new jobs for unemployed people with
years.                                                       disability. The Disability Employment Broker projects
                                                             will increase awareness of the incentives that are
Initiatives such as additional training for sole parents     available to employers, and build employer
and More Help for Mature Age Workers will increase           confidence in working with people with disability.
the pool of available skilled work-ready labour.
                                                             Why is the Government doing it?
Investing further in employment services
                                                             The Building Australia’s Future Workforce package is
The Australian Government, through its $8.5 billion          about ensuring that unemployed Australians can
investment in employment services, is also making            share in the dignity of work and that business has the
a major contribution to build the workforce for              workers they need.
small businesses in Australia. The measures
                                                             This package is about ensuring there are the right
announced in the 2011-12 Budget increase the
                                                             incentives for employers to give people a go, and
investment in employment services by $364 million
                                                             the right support to help people move into work.
over four years, including $323.1 million for Job
Services Australia and $40.9 million for Disability          The Government’s approach to skills and training has
Employment Services. The Building Australia’s                recognised the changing nature of work and that
Future Workforce package further strengthens                 higher-skilled jobs are growing at 2.5 times the rate of
these services.                                              other jobs. The Government also sees participation in
                                                             vocational education and the skills it provides as a key
Enhanced employer incentives and                             driver of greater social and economic mobility in
the very long term unemployed                                Australia. The Vocational Education and Training sector
                                                             needs to be able to respond more quickly and
From 1 January 2012 a new wage subsidy equating to           effectively to the needs of employers, including small
the average rate of Newstart Allowance a job seeker          business.
receives for six months (approximately $5,700 in the
first year, rising as a result of indexation to
approximately $6,000 in later years) will be available       What has the Government already done?
to support employment of very long-term
unemployed job seekers nationwide. The full term             Since coming to office in 2007 the Government has
subsidy will be paid for at least six months. Private        put in place a range of measures to support small
sector employers, as well as social enterprises, will be     business. These include reforms to employment
eligible to employ job seekers using this subsidy.           services to better connect employers and job seekers,
                                                             workplace relations reforms resulting in a simpler
                                                             system which recognises the needs of small business
Enhanced employer incentives and job seekers
                                                             and a range of initiatives to address skills shortages.
with disability

New wage subsidies of $3000 will be available to             Employment services and small business
employers who employ people with disability in jobs
for at least 15 hours a week for 26 weeks. Also, a


                                                                                                 Page 84 of 153
Job Services Australia (JSA) commenced on 1 July            support to eligible employees and employers to assist
2009. JSA providers assist employers, many of whom          with disability related employment issues.
are small enterprises, address skill shortages and fill a
range of job vacancies across the country.                  Connecting People with Jobs

Nearly 1.4 million referrals and 686,500 JSA job            The Connecting People with Jobs initiative provides
placements have been made since 1 July 2009. This           practical assistance to job seekers to relocate for work
is a strong result, particularly when viewed in the         or apprenticeships. The initiative was extended on 27
context of the global recession.                            January 2011 to assist job seekers to relocate to work
                                                            in flood affected areas in Queensland.
JSA represents an investment of more than $5.5 billion
over four years. Currently more than 770,000 job            Employers taking on relocating job seekers under the
seekers are being assisted.                                 initiative may be eligible for a $2500 wage subsidy,
                                                            generally paid over the first five weeks of taking on
In addition, more than $3 billion over four years
                                                            each new staff member. This is in recognition of the
supports Disability Employment Services to assist
                                                            additional support and assistance individuals need in
with disability get and keep a job, providing ongoing
                                                            the early stages of their news jobs or apprenticeships.




                                                                                                Page 85 of 153
                                                         sheets, templates and specific industry advice and
New Enterprise Incentive Scheme
                                                         information.
As one of Australia’s longest running employment
activities, the New Enterprise Incentive Scheme (NEIS)   Small Business Fair Dismissal Code for small
has helped more than 122 000 job seekers to start        business
new small businesses. Job seekers participating in
NEIS receive accredited small business training,         Under the national workplace system, there are
business advice and mentoring, along with income         special simplified arrangements that apply in
support for up to 52 weeks to help them establish        relation to unfair dismissal laws for small businesses
their new small business.                                and their employees.

The Australian Government provides $40.8 million         Building and construction industry specific
annually towards the training and mentoring for up       assistance for small business
to 6300 job seekers each year, with up to $66 million
a year for NEIS participants’ income support             The Government has established the small/medium
allowances.                                              enterprise mentor program to assist smaller
                                                         businesses to achieve accreditation under the
As a new initiative, Disability Employment               Australian Government Building and Construction
Services (DES) participants will be able                 Occupational Health and Safety Accreditation
participate in NEIS while continuing to receive          Scheme.
DES specialist services concurrently.
                                                         Critical Skills Investment Fund
The Government recognises that self-employment
offers flexibilities for people who are highly           The 2010-11 Budget acknowledged that small
disadvantaged to tailor their business to their          business is less able to contribute to the training costs
personal capabilities, in ways that may not be           of their workforce. Under the co-contribution model
available through traditional paid employment. This      of the $200 million Critical Skills Investment Fund
initiative will ensure that DES participants have the    (CSIF), the Government contributes 90 per cent of the
same opportunity to access NEIS assistance as other      costs of the training needed by small business, with
job seekers.                                             the business contributing the remaining 10 per cent
                                                         (small businesses were defined as those with less than
Fair Work Ombudsman                                      100 employees). Large employers must contribute 50
                                                         per cent of the training costs.
The Fair Work Ombudsman is delivering the Shared
Industry Assistance Program (SIAP). SIAP is an           The program also assists small business access funding
education program being conducted in partnership         by encouraging and supporting a lead organisation
with a number of industry associations and is            model that allows small business to lodge their
directed at assisting small businesses to better         application for funding through a lead organisation.
understand their workplace relations obligations.
                                                         Lead organisations may be Industry Skills Councils,
The total funding attached to this program is
                                                         employer associations, unions, Job Services
approximately $2.7 million.
                                                         Australia or a range of other bodies chosen by the
The Fair Work Ombudsman will spend $3.7 million on       business. This supports the small business by
50,000 education visits over three years to provide      allowing a lead organisation with industry expertise
information and assistance to employers, primarily       to assist with development of workforce plans and
small businesses, who have entered the national          reduces administration for the small business. The
workplace relations system on 1 January 2010.            CSIF will be incorporated into the new National
                                                         Workforce Development Fund.
The Fair Work Ombudsman has created a
dedicated small business education unit that             Enterprise-based Productivity Places
provides targeted help and resources. These              Program (EB PPP)
resources include Best Practice Guides, fact


                                                                                              Page 86 of 153
Small business has benefited from $50 million             The Australian Government’s contribution for
provided in Government funding to support the             enterprises with less than 100 employees is 90 per
training of 13,815 existing workers in a qualification    cent of the total training cost, with the employer
that is in high demand and linked to the business         providing 10 per cent.
needs of their employer. Training is at the Certificate
III level and above. Industry is contributing a further   Australian Apprenticeships
$22.7 million to the program.
                                                          In 2009-10 the Australian Apprenticeships Incentives
Under the program, a total of 8199 commencements          Program provided support of $483 million to Small to
had occurred by 31 December 2010. It is estimated         Medium Enterprises (SMEs) to encourage employers
that almost 50 per cent of participants are engaged       to employ and train an apprentice or trainee. This
with small businesses.                                    included support through the Apprentice Kickstart
                                                          Extension initiative, a measure announced in the
Industry Skills Councils are responsible for
                                                          2010 Budget, which specifically targeted SMEs.
collaborating with businesses, national professional
associations and industry bodies, and supporting
them to develop proposals for funding.




                                                                                             Page 87 of 153
                                                         Critical Skills Investment Fund) and $20 million for a
Investing in Skills for Sustainable Growth Package
                                                         Productivity Education and Training Fund.
The 2010-11 Budget included more than $660               •       $101.4 million Australian Apprenticeship
million for this package which was designed to           Mentoring Package (including an existing $20 million
benefit employers, including small businesses, to        election commitment for mentoring).
respond quickly to emerging skills hot spots, boost
workforce capability now and in the longer-term,         •        Funding of approximately $1.4 billion each
and improve training in the vocational education         year to the states and territories will continue under
sector.                                                  the National Agreement plus additional funding of
                                                         around $1.75 billion over five years (from 2012-13)
Foundation Skills Package                                for the new National Partnership for Vocational
                                                         Education and Training Reform.
This package, announced as part of the 2010-11
                                                         •       Very Long Term Unemployed wage subsidy
Budget, funded not only additional training, but also
                                                         will support employment of 35,000 eligible job
a number of strategic initiatives aimed at addressing
                                                         seekers (10,000 per annum with a half year effect in
the social stigma associated with low levels of
                                                         2011-12) and cost $94.6 million over three and half
language, literacy and numeracy skills.
                                                         years from January 2012.
This package has been helping to address
concerns of employers and industry – including
small business
                                                         •     $11.3 million over three years for enhanced
                                                         employer incentives.
– about the level of foundation skills. In particular,
the Workplace English Language and Literacy              •     $1 million in 2012-13 for Disability
program provides financial support to employers,         Employment Broker projects.
including small businesses, on a co-contribution
basis to assist their existing employees improve         •       An additional $143 million will be provided
their literacy skills for sustainable employment and     to Language, Literacy and Numeracy Places over four
further training.                                        years from 1 July 2011.
                                                         •      $20 million to expand the Workplace English
Who will benefit?                                        Language and Literacy Program.

These measures will benefit Australia’s small            •       $19.7 million to continue current level of
business along with young people, sole parents,          places in the Australian Apprenticeships Access
people with disability and the very long term            Program.
unemployed.                                              •      $80 million to support training for single and
                                                         teenage parents
Enhanced wage subsidies will encourage employers
to create new job opportunities for unemployed           •      $30 million to implement the More Help for
people with disability and the very long term            Mature Age Workers initiative.
unemployed.

All Australians will benefit from a more flexible
and responsive training system.                          For more information:

                                                         Visit www.skills.gov.au or
What funding is the Government
                                                         www.deewr.gov.au/budget or call 1300 363 079.
committing to this initiative?                           Jobseekers looking for more information on changes
                                                         to payments should call 132850. People looking for
•      $558 million National Workforce
                                                         information on Apprenticeships or payments such as
Development Fund (this funding million from the
                                                         ABSTUDY, Austudy or Youth Allowance should call
                                                         133633.


                                                                                              Page 88 of 153
Building Australia’s Future Workforce


Helping Indigenous Australians
achieve their potential

                                                          start of the 2013 school year, will have access to the
The Australian Government is delivering on its
                                                          Indigenous Ranger Cadetships initiative.
commitment to close the gap in Indigenous
disadvantage with a boost to education,
                                                          This $4.1 million initiative gives Indigenous students
employment and health services for Indigenous
                                                          the opportunity to develop the skills and knowledge
Australians.
                                                          they need to become rangers with nationally-
The Department of Education, Employment and               recognised qualifications.
Workplace Relations will support these aims with a
                                                          Students will undertake a nationally recognised
series of measures for better education and
                                                          vocational education and training qualification at
employment outcomes for Indigenous people.
                                                          the Certificate II level, and will train in natural
A job gives purpose and meaning to people’s lives.        resource management, heritage and cultural
The Government wants to see more young                    studies.
Indigenous people fulfilling their potential by staying
                                                          This qualification will help them qualify for jobs in
in school and moving in to work, rather than on to
                                                          local land management initiatives, for example with
welfare.
                                                          the Working on Country Indigenous Rangers
                                                          program and the Indigenous Land Corporation.
What is the Government doing?
                                                          Improving Employment Services
Indigenous Youth Careers Pathways Program
                                                          The Australian Government is further improving
The Government is providing $50.7 million over four       support for Indigenous Australians to help them find
years from 2011-12 to 2014-15 for the Indigenous          and keep work. The Australian Government is
Youth Careers Pathways Program. The Program will          investing around $227 million to support very long
commence from the start of the 2012 school year and       term unemployed job seekers who have been on
focus on the provision of school based traineeships       income support or in employment services for two
and associated support activities to year 11 and 12       years or more. Around 17 per cent of people who are
and, in some circumstances, year 10 Indigenous            very long term unemployed are Indigenous
students in targeted high schools across the country.     Australians, and eligible people will benefit through
                                                          access to additional wage subsidies and support to
This program will provide young people with
                                                          participate in job training, Work for the Dole and
personal mentoring and case management to help
                                                          other activities for 11 months a year. In addition, $6.1
them deal with issues making the move from school
                                                          million will be available to Job Services Australia
to work difficult. It will also be available to inspire
                                                          providers to pilot the provision of culturally
and support other Indigenous students, including
                                                          appropriate mentoring support for Indigenous job
younger students, to complete their schooling and
                                                          seekers when they commence work. $1 million will
then transition into further education or a job.
                                                          also fund increased flexibilities for employment
                                                          service providers to work with job seekers in remote
Indigenous Ranger Cadetships                              areas, many of whom are Indigenous, to secure a
                                                          sustainable attachment to the labour market and
From the start of the 2012 school year, Indigenous
                                                          meet employers’ needs.
students in six schools in regional and remote
Australia, followed by a further six schools from the
                                                          Extending the Cape York Welfare Reform Trial


                                                                                               Page 89 of 153
The Government will provide $16.1 million to              services to remote communities to meet their
continue the Cape York Welfare Reform Trial in the        varied and complex needs. To support this, current
communities of Aurukun, Coen, Hope Vale and               employment service providers delivering assistance
Mossman Gorge for one year to 31 December 2012.           in remote areas will be offered a 12 month
                                                          extension until 30 June 2013.
The trial is benefitting around 2500 people. To ensure
the trial continues to meet the needs of local people,
the Queensland Government will lead a process of          What has the Government already done?
consultation with Cape York Communities on the
                                                          The Australian Government is building on the
extension.
                                                          unprecedented reforms and investments
The Government will continue to support Student           already in place to boost education,
Education Trusts to help families save for their          employment and health services and encourage
children’s educational needs. More than 610 trusts        personal responsibility for Indigenous
have been set up across the four communities to date,     Australians.
with all children in Coen and Mossman Gorge signed        The Government has already committed more than
up to the program.                                        $5.75 billion over the next three years to help turn
The ABSTUDY bypass initiative will enable children in     around decades of underinvestment and to make
the four communities to bypass local secondary            lasting long term improvements for Indigenous
schooling and apply for the ABSTUDY away from             Australians.
home entitlements to attend a secondary school
                                                          The new measures in the 2011–12 Budget
outside their community.
                                                          continue the Government’s commitment to
                                                          closing the gap on Indigenous disadvantage.
Extending the Indigenous Education (Targeted
Assistance) Act 2000                                      In partnership with State and Territory
                                                          Governments through COAG, the Government
The Indigenous Education (Targeted Assistance)            has made historic investments across Australia.
Act 2000 (the Act) will be extended from the
current 2009 – 2012 quadrennium to incorporate            This includes:
the 2013 calendar year.
                                                          •       $5.5 billion under the National Partnership
The extension, providing $133.5 million in 2013, will     Agreement on Remote Indigenous Housing over ten
allow the Government the opportunity to consider          years until 30 June 2018.
extending contracts under existing programs aimed at
supporting the objectives of the Act to improve           •     $1.57 billion under the National Partnership
educational outcomes for Aboriginal and Torres Strait     Agreement on Closing the Gap in Indigenous Health
Islander students. Currently the Act encompasses a        Outcomes over four years until 30 June 2013.
range of programs including the Sporting Chance           •      $564.4 million under the National Partnership
Program, the Indigenous Youth Leadership Program,         Agreement on Indigenous Early Childhood
the Indigenous Youth Mobility Program and the             Development over six years until 30 June 2014.
Parental and Community Engagement Program.
                                                          •       $228.9 million under the National Partnership
Remote Employment and Participation Services              Agreement on Indigenous Economic Participation over
                                                          five years until 30 June 2013.
To ensure tailored and effective services are delivered
                                                          •        $291.2 million under the National Partnership
in remote locations, a review will be undertaken on
                                                          Agreement on Remote Service Delivery over six years
options to improve current employment and
                                                          until 30 June 2014; and
participation services.
                                                          •      the Aboriginal and Torres Strait Islander
Consultation with remote communities will seek            Education Action Plan—a long-term national approach
views on services and issues that need to be
considered in delivering the most appropriate


                                                                                              Page 90 of 153
to Closing the Gap in Indigenous educational
outcomes.



For more information:

Visit www.skills.gov.au or
www.deewr.gov.au/budget or call 1300 363 079.
People looking for information on Apprenticeships
or payments such as ABSTUDY, Austudy or Youth
Allowance should call 133 633.




                                                    Page 91 of 153
Building Australia’s Future Workforce


Investing in Regional Productivity
and Participation


Regional Australia

The Australian Government has implemented a significant suite of reforms aimed at driving greater
participation and productivity for the nation. These reforms are directed at improving access, equity and
quality by delivering changes in early childhood learning and care, school and tertiary education, skills
development and workforce participation. The Government recognises regional communities are
economically, geographically and socially diverse and that regional Australians are faced with
opportunities and challenges specific to their location.

Investing in education, training and employment initiatives will benefit regional communities. Both
significant national commitments and specific investments will provide direct benefits for regional
Australians.

In this Budget the Government is investing $674 million specifically targeted to support regional
participation and productivity. This investment seeks to ensure regional communities remain economically
diverse and contribute to strengthening both local and national economies.

These reforms and the investments which underpin them are supported by a recognition of the benefits
of local solutions, tailored to each region’s needs.

The reforms also highlight the important national productivity gains which can be achieved through a
genuine commitment to securing the economic and social future of regional Australia.


What is the Government doing?

Regional Education, Skills and Jobs Plans

The Australian Government’s strategy to improve productivity and participation in regional Australia will be
enhanced through the development of localised Regional Education, Skills and Jobs Plans. The Government
will provide funding of $19.1 million over three years to deploy 34 Education, Skills and Jobs Coordinators
in regional communities across the country. These Coordinators will work with local stakeholders, including
Regional Development Australia Committees, to develop Regional Education, Skills and Jobs Plans to
improve participation and outcomes in education, training and employment in regional Australia. These
Plans, built from local knowledge, can then be drawn upon to inform the delivery of a range of Government
policy and programs. This work recognises the significant investment made in education, skills development
and employment initiatives nationally and the need to ensure good local and regional awareness of the
opportunities that new and existing investments present. Developing Regional Education, Skills and Jobs
Plans will assist in meeting this goal.

Early Childhood Learning and Care

Maximising the education and development opportunities for children before and during the school
years, provides a foundation for life-long learning.




                                                                                              Page 92 of 153
The Australian Early Development Index (AEDI) will be assessed nationally every three years (representing
an investment of $51.2 million over five years). The AEDI measures children’s health and wellbeing prior to
school age and provides communities and governments with the information they need to best support
children in the early years.

The Australian Government is providing $9.7 million over four years to support early childhood workers in
rural and remote areas by improving the quality and uptake of Recognition of Prior Learning (RPL). The
Government will also ensure that early childhood qualifications across Australia deliver competencies in
early childhood mental health and wellbeing. Building the capacity of the early childhood workforce will
support the successful delivery of the existing early childhood reform agenda, including the introduction of
the National Quality Framework for early childhood education and care services and the delivery of
universal access to early childhood education.

Through the National Partnership Agreement on Indigenous Early Childhood Development, the Australian
Government has provided $292.6 million for the establishment of 38 Children and Family Centres across
Australia by June 2014. The Children and Family Centres will deliver integrated services, including early
learning, child care and family support programs.

The Australian Government provided $273.7 million over four years to deliver the National Quality
Framework in the 2010-11 Budget. This included $59.4 million to improve the existing infrastructure of
Budget Base Funded (BBF) long day care centres and increase the qualifications of staff in all BBF child care
services.

The Australian Government is also providing $955 million to states and territories over five years to
achieve universal access to early childhood education. Through this, every child - wherever they live - will
have access to affordable, quality, early childhood education in the year prior to formal schooling by 2013.

Schools

The Government has provided $9.7 million over two years to extend the Distance Education Allowance
Supplement of $1 084 per annum per student until 30 June 2011. It has also funded the Additional
Boarding Allowance of $1 000 per annum per student and the consequential ABSTUDY Boarders’ rate for
School Fees Allowance until 31 December 2011.

Over the four years from 2010-11, $69.1 million has been provided to empower local communities to assist
in improving student performance and outcomes at local schools, a third of which are located in regional
areas. The funding allows principals, parents and school communities greater input into the management
of their local schools, including managing school budgets, the mix of staff and the setting of local priorities.
Up to 1 000 government, Catholic and Independent schools are expected to participate in the initial 2012
and 2013 school year program, with the second phase of this initiative commencing in 2015.

The Government is providing $222 million to extend and expand the National School Chaplaincy Program
for a further three years. This proposal extends funding to December 2014 for the approximately 2 700
schools currently funded under the Chaplaincy program, as well as provides funding for up to 1 000
additional schools from 2012 – 2014. The additional schools will be selected by targeting disadvantaged,
regional and remote communities.

The Government also provided $164.8 million over four years from 2010-11 to implement the Reward for
School Improvement initiative, which provides reward payments to government and nongovernment
schools that have shown the most improvement. In early 2013, 275 primary schools will receive a reward
payment of up to $75 000 each and 225 secondary schools will receive a reward payment of up to $100 000
each. This will expand to 550 primary schools and 450 secondary schools from 2014 for four years. In total,



                                                                                                  Page 93 of 153
$388 million in reward payments to schools will be provided over five years from early 2013, with a
minimum of $125 million in reward payments over five years to be made to regional schools.

The School Enrolment and Attendance Trial announced in the 2008-09 Budget will be extended by one year
at a cost of $3.4 million (to 30 June 2011). This extends the duration of the trial in existing locations in the
Northern Territory and Queensland.

Indigenous Education

The Government provided $15.4 million over four years from 2010-11 implement the Aboriginal and Torres
Strait Islander Education Action Plan 2010-14 which provides specific support to Indigenous students.

Furthermore, the provision of $22.4 million over four years from 2010-11 increased the per capita
rate of Indigenous Supplementary Assistance to non-government boarding schools with more than 50
students from remote Indigenous communities.

Skills

Developing the skills base of people in regional Australia has far reaching benefits for individuals and the
national economy.

Regional businesses and workers will benefit from a new National Workforce Development Fund, which will
provide $558 million over four years to support training and workforce development across regions and
sectors. The Government will ensure that a fair share of the funding is used to support regional employers,
workers, and job seekers.

The National Workforce Development Fund incorporates funding from the Critical Skills Investment Fund of
which at least $66 million is allocated for regional Australia. Funding for training will be supplemented by a
co-contribution from industry, with the Government contributing at higher levels for small businesses.

A new independent National Workforce and Productivity Agency will develop sectoral skills and workforce
development plans taking into account regional needs. In allocating training places under the National
Workforce Development Fund, the Agency will consider both the needs of industry sectors and regions,
including those identified by the Regional Education, Skills and Jobs Plans.

Australian Apprenticeships

Apprenticeships are vitally important to regional economies, providing regional Australians with the
opportunity to train and study for a future career and supplying the workforce for regional business.
However, there is room for improvement, particularly in retention and completion outcomes, to better
meet the needs of both participants and the Australian economy. This Budget includes initiatives to
improve apprenticeship retention and completion rates through the $101.4 million Australian
Apprenticeship Mentoring Package and the $100.0 million Accelerated Australian Apprenticeship package.

These measures build on the $281 million over four years provided in the 2011-12 Budget for the Trades
Apprentice Income Bonus which is being paid on top of the existing Tools For Your Trade payments.
Eligible trade apprentices, including many in regional Australia, will receive up to $5500 tax exempt
bonus over the course of their training for purchasing tools, vehicle maintenance costs, and other
expenses.




                                                                                                  Page 94 of 153
Promoting increased participation

The Government is also providing foundation skills training, pre-vocational training and work skills. These
promote increased participation and place those who are unemployed or not fully engaged in work due to
skill-related barriers on a more sustainable employment pathway. The measures include:

•       $143 million to expand the number of commencements available under the Language, Literacy and
Numeracy Program, providing foundation skills training for an additional 30 000 job seekers over four years
to enable them to be more competitive in the job market and complete further training;
•       $19.7 million for the Australian Apprenticeships Access Program to continue support for vulnerable
job seekers through pre-vocational training linked to an Australian Apprenticeship pathway, individualised
intensive job search assistance and post-placement support or pre-vocational assistance;
•      $20 million to expand the Workplace English Language and Literacy Program, providing financial
support to employers so that an additional 13 000 workers over four years can improve their literacy skill.



Supporting Disaster Recovery

In response to the recent natural disasters in Queensland the Government is providing $3.4 million over
two years to support the commencement of up to 1000 Australian Apprentices under the Disaster Recovery
Start-up Bonus. This will provide an additional payment of $3350 to small and medium-sized employers
(less than 200 employees) and registered group training organisations in rural and regional flood and
cyclone affected areas in Queensland.

The Government has also made $5 million available as a contribution to the 2011 Queensland Natural
Disasters Jobs and Skills Package Apprentice Work Teams initiative. This will allow Queensland Group
Training Organisations to employ teams of out-oftrade apprentices in trade projects that benefit both their
industry and the wider community. Apprentice Work Teams will support regional communities in their
recovery efforts by providing up to 750 job opportunities in flood and cyclone affected areas of
Queensland.

A further $300 000 over the next two years will support the relocation of up to 100 apprentices to rural or
regional, flood or cyclone affected areas in Queensland. The initiative will provide a one-off payment of
$3000 to eligible, registered, out-of-trade apprentices who relocate to a flood or cyclone affected area to
recommence their apprenticeship.

Up to 500 apprentices will also be supported to replace tools and work equipment which was damaged or
lost in a flood or cyclone related event in Queensland. This will be a one-off payment of $800 (a total
investment of $400 000), to eligible apprentices whose tools or work equipment have been lost or
damaged.

Higher Education

The Australian Government is committed to increasing participation in higher education in regional areas.
Growth in enrolments has been strong in regional Australia with regional universities together enrolling 10
per cent more students in 2011 compared with 2009.

Every student should have access to a world-class education and quality training no matter where they live.
The Government’s initiatives will strengthen regional higher education by helping to overcome the higher
costs of regional campuses, compared to campuses in major cities.



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At the nine regional universities, in excess of 67 000 undergraduate places are being funded for 2011. This
level of growth is comparable to that being experienced nationally.

The Government has steadily increased ongoing funding to support the participation of students from
disadvantaged backgrounds through Relocation Scholarship payments. These scholarships are worth $4124
in 2011 for the first year that students are required to live away from home to attend university and $1031
in subsequent years.

About $9 million has been allocated to the higher education sector in 2011 to fund 2205 new and 523
continuing Indigenous scholarships.

Regional Priorities Round of the Education Investment Fund

The Government will deliver $500 million over five years for a Regional Priorities Round of the Education
Investment Fund (EIF) to give students and staff in regional Australia access to world-class teaching and
learning facilities. This includes seed funding of $20 million for the establishment of a multi-partner
university campus on the mid-north coast of New South Wales. The EIF Regional Priorities Round will
support education participation and attainment, contribute to regional economic growth and development,
build sustainable institutions and communities, support skills needs and, connect regions nationally and
globally.

Regional Loading for Universities

In response to the Review of Regional Loading, announced in Transforming Australia’s Higher Education
System, the Government will provide an additional $109.9 million over four years for regional loading,
increasing funding to a total of $249.4 million. This will strengthen regional higher education by helping to
overcome the higher costs of regional campuses. The Government will also improve the way the regional
loading is provided to universities. Funding will be targeted to the campuses that need the most support
and will be provided through a transparent process that responds to student demand.

Higher Education Participation and Partnership Program

The Government has provided $666.1 million, over four calendar years, to eligible universities to increase
the access and participation of people from a low socioeconomic status background in higher education.

Indigenous Support Program

The $152.7 million Indigenous Support Program assists eligible higher education providers to meet the
special needs of Aboriginal and Torres Strait Islander students and to advance the goals of the National
Aboriginal and Torres Strait Islander Education Policy.

Student Income Support

Significant reforms to student income support commenced from 1 April 2010 aimed at increasing access to,
and better targeting, income support to students from low socio economic status backgrounds.

The Government appointed Professor Kwong Lee Dow to review the impact of the new student income
support arrangements with a particular focus on the impact on rural and regional students and their
capacity to access higher education. The review will report to the Government by 1 July 2011 making any
necessary recommendations for changes to achieve the reform objectives. Following the review, the
Government will implement any new eligibility arrangements eliminating regional eligibility distinctions for
student payments by 1 January 2012.



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Rural Tertiary Hardship

In order to increase access to higher education for students in regional areas, the Government provided
$20 million in the 2010-11 Budget for the establishment of a Rural Tertiary Hardship Fund. The Fund, which
operates from 1 January 2011 to 30 June 2013, provides assistance to higher education students aged
under 25 years whose main place of residence is located in a rural or regional area and who faces financial
hardship. This additional assistance helps reduce the financial barriers regional students face in accessing
higher education.

Employment

Representing an investment of $4.7 billion over three years, Job Services Australia provides individualised
assistance and tailored employment services to help job seekers secure sustainable employment. This
tailored assistance, including access to prevocational and vocational training is available to all regional job
seekers.

Where a job seeker is looking for work in a region of high unemployment the government has
commenced initiatives to enable them to relocate to areas with a strong labour market. The Job Seeker
Relocation Assistance Package is being boosted by $14.6 million over two years, to expand the package,
particularly in response to the Queensland Floods.

A further $1.7 billion over the next three years for Disability Employment Services will help provide
immediate access to tailored services for job seekers with a disability.

The Australian Government is reviewing delivery of employment and participation services in remote
areas, and current employment services providers in remote locations will be offered a 12 month
contract extension until 30 June 2013.

Local Employment Coordinators

The Government has provided $45.2 million to extend the Priority Employment Area initiative, including
Local Employment Coordinators and Jobs and Skills Expos until 2013.

The deployment of Local Employment Coordinators in 20 priority employment areas will help drive
strategic responses to local labour market requirements in collaboration with communities, employers
and all levels of government. Local Employment Coordinators in regional areas will work to maximise
benefits from government infrastructure spending through supporting local industry to link with relevant
programs such as the Critical Skills Investment Fund.

Indigenous Employment

The Government has provided $1.6 million in 2010-11 for initiatives to increase Indigenous employment
across Commonwealth agencies that are not part of the Australian Public Service. This will increase
Indigenous employment across the regions of Australia. There are approximately 90 such agencies,
including Australia Post and the Australian Federal Police.


Why is the Government doing it?

With a strengthening economy and ongoing skills shortages in some regions, it is more important than
ever that regional investments, across the breadth of government, maximise gains for regions. The
Government is seeking to encourage regionally-based collaboration between governments, the private
sector and other organisations to deliver tangible benefits for regional communities.


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The extra $674 million invested in education, skills and employment activities through the 2011-12 Budget
will directly support increased opportunities and improved outcomes in regional Australia and be further
supported by a strong agenda to drive local engagement while recognising regional differences.


For more information:

Visit www.skills.gov.au or www.deewr.gov.au/budget or call 1300 363 079. Jobseekers looking for more
information on changes to payments should call 132850. People looking for information on Apprenticeships
or payments such as ABSTUDY, Austudy or Youth Allowance should call 133633.




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STREAMLINING ASSESSMENT ARRANGEMENTS
Consistent with feedback to streamline administration and reduce the impost for both job seekers and
providers, some changes are being made to employment services assessments.

JOB SERVICES AUSTRALIA (JSA)

Currently JSA job seekers need to have a Stream Services Review (SSR) at around 12 months of service
before they move into the work experience phase or a higher Stream (or Stream 4 extended for Stream 4).


This process was introduced when JSA was first implemented. Because JSA combined previous programs
into one streamlined service, SSRs ensured that job seekers in JSA were appropriately serviced for their
circumstances.


By 1 July 2012, continuing to conduct reviews for all job seekers is not necessary under such transition
arrangements. This is supported by data that indicates that the majority of job seekers across Streams 1
to 3 still moved into the work experience phase as a result of an SSR. This points to JSA providers
preparing job seekers for employment and reducing their related barriers.


The requirement for job seekers to undergo a SSR with Centrelink to move into the work experience
phase will therefore be removed from 1 July 2012. As a result, job seekers will move straight from
Stream Services into the work experience phase.


Job seekers in Stream 1 to 3 will still be able to have a Change of Circumstance Reassessment JSCI
completed at any point during their period of service. This can be done if it is determined by the JSA
provider that the job seeker’s level of disadvantage has changed.


In addition to removing administration for JSAs, the removal of SSRs will:

•      mean job seekers will no longer need to attend an additional appointment with Centrelink, freeing
up resources for other more tailored contacts;

•       provide all Stream 4 job seekers an additional six months of Stream 4 servicing, as they will not be
required to have a Job Capacity Assessments and will automatically go into Stream 4 Extended; and

•       reduce delays in the payment of JSA service fees while waiting for a SSR to be completed and
enable JSAs to maintain constant engagement with job seekers.



Arrangements for Stream 1 to 3 job seekers to access Job Capacity Assessments are being considered in
light of evidence from the current arrangements under which referrals are made by Centrelink.


DISABILITY EMPLOYMENT SERVICES (DES)

Ongoing Support Assessments were introduced on 1 March 2010 to independently assess the level of
support a person placed in a job by a DES provider requires to be able maintain that employment.


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Following feedback from providers and to reduce the impost on people with disability and employers,
the current mandatory requirement for DES participants to have an annual Ongoing Support Assessment
every 12 months will be made more flexible. Where a participant has had two previous consecutive
Ongoing Support Assessments where the result has remained the same, the timeframe for the next
assessment will be extended to 18 months.


Disability Employment Services providers will still be able to trigger an Ongoing Support Assessment at
any time if the participant’s circumstances change and it is considered that a higher level of Ongoing
Support is required. At any time, a provider may determine that the participant needs a lower level or no
Ongoing Support, without the need for an Ongoing Support Assessment.




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ENHANCED EMPLOYMENT SERVICES FOR INDIGENOUS AUSTRALIAN JOB
SEEKERS
As the largest employment program for Indigenous people, Job Services Australia (JSA) plays a vital role in
halving the employment gap between Indigenous and non-Indigenous Australians in urban and regional
locations.


To maximise the conversion of job placements into sustainable employment, JSA will pilot the provision of
culturally appropriate mentoring support to Indigenous job seekers for up to 26 weeks after commencing
work. Retention up to 26 weeks significantly increases the likelihood of achieving on-going sustainable
employment.


JSA providers located in Employment Service Areas that have high Indigenous job seeker case loads and
high employer demand and which have demonstrated performance in achieving outcomes for Indigenous
Australians will be able to access funding for mentoring


Mentors will provide tailored assistance including, for example, help with interview preparation and
support on commencement and throughout the first 26 weeks of employment. Indigenous job seekers in
JSA streams 3 or 4 job seekers will be prioritised for mentoring support. Funding of $6.1m has been
identified for these pilots.


In addition, employment services for Indigenous job seekers will be enhanced by refreshing Service
Guarantees to ensure they are culturally appropriate and support the servicing of Indigenous job seekers.


To increase the number of Indigenous young people who transition effectively from school and into
further education and/or work, a new program has been created. The Indigenous Youth Career Pathways
Program will provide support to Indigenous students to stay in school and undertake school-based
traineeships. Assistance will also be available for students to engage with mainstream employment
service providers, find a job or move into further study. The program will operate in schools with large
Indigenous populations or those located in low socio-economic areas with viable labour markets. This
program will replace existing school based traineeships and school to work transition projects funded
under the Indigenous Employment Program.




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    INCREASED EMPLOYMENT PARTICIPATION FOR PEOPLE WITH MENTAL ILLNESS

The Australian Government, through the National Mental Health Reform, will provide national leadership
to deliver a mental health system that gives Australians experiencing mental illness timely access to
support, and the best chance to recover, stabilise and stay well in the community.


The Government’s reforms to Australia’s mental health system will make structural changes to boost
early detection and treatment and improve how services work together. The reforms focus on five key
areas:

•       prevention and early intervention for children and young people;

•       strengthening primary mental health care services;

•      better care for people with severe and debilitating mental illness -who are amongst the most
disadvantaged people in our community;

•       encouraging economic and social participation, including jobs, for people with mental illness; and

•       improving quality, accountability and innovation in mental health services.



The ability of employment services providers to assist people with mental illness to gain employment, and
better connect them with the appropriate services will be supported through $2.4m for:


•       providing employment services and Department of Human Services frontline staff with resources to
increase their knowledge, skills and expertise in mental health awareness and effective employment
preparation strategies for job seekers with mental illness. Staff will be supported in how to collaborate and
build partnerships to better connect job seekers with appropriate mental health services;

•       expanding the current JobAccess telephone service to include professionals in the mental health
area who will offer information to services and program support relating to the employment of people with
mental illness. JobAccess will also be funded to further promote these services to employers and the
community at large; and

•      reviewing the productivity based Supported Wage System to analyse its effectiveness and
appropriateness to people with psychiatric disability and mental illness. The review will assess whether
enhancements can be made to the System to improve its applicability to job seekers with mental illness.



In addition, measures to improve the workforce participation of those who are very long term
unemployed will assist job seekers with mental illness as they are disproportionately represented in that
population.




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SERVICES FOR SHORT TERM UNEMPLOYED PEOPLE
Performance data for Job Services Australia (JSA) indicates that 68.4 percent of job seekers in Stream 1 are
working or studying three months after participation in assistance, compared to 35.2 percent for Stream 4
job seekers. This strong result indicates that Stream 1 job seekers are generally job ready and able to
secure high rates of labour market attachment without intensive intervention from employment services
providers.


Given the overall low rate of unemployment and in strong economic times, measures in Building
Australia’s Future Workforce are directed to disadvantaged job seekers including very long term
unemployed people.


In response to consultation feedback, the Government looked at the best way to engage short term
unemployed people as quickly as possible in a fiscally responsible manner.


To complement JSA services, workshops to activate and motivate job seekers in their first 13 weeks of
unemployment will be introduced in suitable Centrelink locations. These interactive group workshops will
be held at the 4, 8 and 10 week marks and will replace some of the current short, individual interviews
Centrelink has with job seekers. The workshops aim to more cost effectively improve job seekers’ service
experience and increase the speed and rate at which newly unemployed job seekers find employment.


The Centrelink workshops respond to evidence that suggests that early interventions, delivered in a group
environment can be effective in reducing the likelihood of a move into long-term unemployment.


The content of workshops will be guided by local conditions and will cover topics such as:

current job seeking activities;

job search options;

careers in key local industries;

training and skills development opportunities and available programs and services; and

job search requirements, reporting earnings and other issues affecting income support payments.



These workshops will not impact on the contact JSA providers have with Stream 1 job seekers and
Centrelink will not have a role in brokering jobs from employers. JSA providers will be able to attend the
workshops on a voluntary basis if they so wish.


The introduction of Centrelink workshops will better assist Stream 1 job seekers to engage with the
labour market and allow the Intensive Activity to be more focused and responsive to address job seeker’s
individual needs, including shaping activities around a person’s part time work or training activity.



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To enable resources to be better directed to very long term unemployed people, the minimum
hours of Intensive Activity are to be set at 40 hours rather than the current 60 hours from 1 July
2012. This will change the service fee payment to JSAs from $528 for each Stream 1 job seeker’s
second 13 weeks in servicing to $414. This only affects job seekers in stream 1 of JSA, many of
whom find employment by week 13 and will be unaffected by this change.




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NEW ENTERPRISE INCENTIVE SCHEME
The New Enterprise Incentive Scheme provides small business training and support to unemployed
people.


From 1 July 2012, access to the New Enterprise Incentive Scheme will be expanded to include Disability
Employment Services participants. This will improve participation in the New Enterprise Incentive Scheme
by people with disability and enable Disability Employment Services participants to access support for a
small business venture while continuing to receive assistance from their Disability Employment Services
provider.


In addition, New Enterprise Incentive Scheme training funds will be transferred from the Productivity Places
Program (PPP) to the Job Services Australia appropriation. This will result in a significant reduction in the
administrative complexity for Panel Members in arranging New Enterprise Incentive Scheme training.


Funding for New Enterprise Incentive Scheme training will be drawn from the Employment Pathway
Fund– New Enterprise Incentive Scheme Quarantined to pay to their subcontracted New Enterprise
Incentive Scheme Panel Members. Panel Members may deliver the training themselves if also a
Registered Training Organisation, or will arrange delivery by a Registered Training Organisation.




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REMOTE SERVICES
While current employment services in remote areas have improved significantly over the previous
arrangements, the Australian Government is committed to further improve services in remote Australia.


The Government will shortly embark on a consultation process to seek views on issues that need to be
considered in delivering the most appropriate services to remote communities to meet their varied and
complex needs.


To provide the time needed for the consultation process and related policy development, current Job
Services Australia (JSA) and Disability Employment Services (DES) contracts will be extended until 30 June
2013. The 12 months contract extensions will be offered to JSA and DES providers delivering services in
designated remote areas, regardless of performance.


From 1 July 2011, there will be more flexibility for JSA and DES providers to secure employment for
disadvantaged people in remote areas, including short term and seasonal employment to build work
readiness and skills leading to sustainable employment. For job seekers in JSA streams 3 and 4 and DES,
there will be a new outcome type under which job seekers will be able to accumulate employment over a
longer period in qualifying for 13 and 26 week Pathway Outcomes.


A range of measures are being taken under existing contracts to improve services in remote areas,
including:


•       a pilot program of joint interviews by Centrelink and employment services providers with job
seekers in nine communities to make sure everyone agrees to a common employment and training plan
and commits to making it work;

•       focussed work to improve the consistency and effectiveness of existing compliance arrangements
including a trial of a model of community engagement in the application of ‘reasonable excuse’ guidelines;
and

•       a requirement from 1 July 2011 for JSA providers to refer Indigenous job seekers to Community
Development Employment Project (CDEP) vacancies if they are not otherwise engaged in an activity and a
suitable place is available.



The requirement for JSA providers to refer Indigenous job seekers to CDEP if they are not otherwise
engaged in work readiness, training or other work experience activities acknowledges that continuous
job search and other self initiated activities are often challenging in remote areas. The measure will
contribute to the full utilisation of CDEP, which offers a valuable opportunity to engage job seekers in
activities that contribute to work readiness and community function.




                                                                                               Page 106 of 153
Job Services Australia

Individualised assistance for job seekers

Job Services Australia is the new approach to employment services that will better meet the needs of job
seekers and employers.

The Australian Government is replacing employment services such as Job Network with a new tailored
approach.

You’ll receive more personalised help, services that are better targeted to your needs and more access to
training opportunities and work experience.

Job Services Australia will give you the help and support you really need to find and keep a job.

Job Services Australia providers are organisations contracted by the Australian Government to provide
employment services and are available across Australia in more than 2000 locations. They can provide or
connect you to a wide range of government initiatives that will give you the skills and training you need.

Help to get a job

Your Job Services Australia provider will work with you to create an Employment Pathway Plan, tailored to
your individual needs. This plan will set out the services and training that will help you find and keep a job.
This may include help:

•       writing a résumé

•       accessing work experience opportunities

•       gaining new skills or qualifications overcoming other barriers to employment.



Your Job Services Australia provider will work with you every step of the way by getting to know you and
your individual circumstances. Your plan can be built around you—and this will increase your chances of
getting a job.

Your Job Services Australia provider will work with local employers, registered training organisations, State,
Territory and local governments, community and health services, and other organisations. They will know
where the jobs are and what to do to help you get one. You will have greater access to training, skills
development and other flexible assistance when you require it. This includes gaining work experience and
access to other initiatives.

Work experience will help you to:

•       develop your skills on the job

•       demonstrate your abilities to potential employers obtain references

•       meet new work contacts

•       take part in structured training



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•       stay connected to the workforce. Work Experience Activities can be part time, casual or full time,
and either paid or unpaid. It can include:

•       Work for the Dole and other voluntary work

•       Green Corps environmental activities (which is now available to all eligible job seekers)

•       work in a social enterprise

•       Drought Force

•       Defence Force Reserves

•       Structured training.



other initiatives can also help you to overcome barriers to getting a job. You may be eligible for one of
the following programs.

new enterprise incentive Scheme provides the necessary training, mentoring and support to help you
start a small business.

Productivity Places Program provides places in training courses delivered by registered training
organisations where you can gain new qualifications or upgrade your existing qualifications.

Australian Apprenticeships Access Program is a free, nationally recognised industry training program that
gives you basic skills to help you secure an Australian Apprenticeship.

language, literacy and numeracy Program

provides free training to improve your reading, writing or maths skills.

extra help

Your Job Services Australia provider can offer you specialised services if you are assessed as being highly
disadvantaged. Depending on the type of disadvantage you face, you can receive specific services to help
you find a job. Higher levels of funding and more assistance are available to help you if you are highly
disadvantaged.

If you are homeless, a person with disability, an at-risk young person, or experience mental health issues,
your provider will help you to get the support and assistance suited to your circumstances. This could
include mental health support services, counselling, rehabilitation services, financial counselling and anger
management.

All Job Services Australia providers can deliver specific services to meet your needs if you are a highly
disadvantaged job seeker. You may also be given the choice of attending a specialist Job Services Australia
provider, for example, a Youth or Disability specialist, that operate in many locations across Australia.

Job seekers with disability and mental health conditions

If you are a person with disability or experience mental health issues and have special workplace support
needs, you may be eligible for the Disability Employment Network or Vocational Rehabilitation Services.




                                                                                               Page 108 of 153
Centrelink or your Job Services Australia provider can talk to you about your eligibility and refer you to
have your eligibility assessed if needed.

A Disability Employment Network member can help you with specialist assistance and provide ongoing
support to help you find and keep a job. Disability Employment Network is delivered by a network of
organisations—both large and small—around Australia.

A Vocational Rehabilitation Services provider can provide assistance and support if you have an injury,
disability or health condition and need assistance to find or keep a job. Vocational Rehabilitation Services
providers develop individual programs that focus on your strengths and abilities, and the barriers you face
in getting employment.

For more information about how Disability Employment Network members or Vocational Rehabilitation
Services providers can help you, or to locate your local service call a JobAccess Adviser on 1800 464 800 or
visit jobaccess.gov.au.

If you have a disability or mental health condition and are already in employment, you may also be able to
receive assistance through the JobAccess service. For more information call a JobAccess Adviser on 1800
464 800 or visit jobaccess.gov.au.

if english is not your first language

The Adult Migrant English Program or the Language, Literacy and Numeracy Program can help you to
improve your English language skills. Your Job Services Australia provider will help you find an interpreter if
necessary.

Help for workers who have recently lost their jobs

You are eligible for immediate access to employment services through Job Services Australia if you have
lost your job because of the economic downturn.

All workers who lose their jobs for these reasons will be eligible for immediate access to intensive
employment services. Your Job Services Australia provider has access to resources to help you rejoin the
workforce.

You will need to register with Centrelink to receive this help. Centrelink will provide you with immediate
access to personalised services to help you find a new job as quickly as possible.

1. contact centrelink

Centrelink will assess your eligibility for these specialised services and make an appointment for you at a
nearby Job Services Australia provider.

2. meet with your local Job Services Australia provider

Your provider will assess your circumstances and work with you to provide services that will help you to
re-enter the workforce.

Depending on your situation, immediate help may include:

•       job search training and assistance, such as résumé preparation and advice on the best ways to look
for work




                                                                                                Page 109 of 153
•       access to telephones, computers, stationery and employment vacancy listings to help you look for
work

•       skills development and training relevant to the local labour market needs

•       referral to education or training to improve your language, literacy and numeracy skills, if required

•       help with certain costs, such as safety boots, heavy vehicle licences, computer courses, wage
assistance and relocation assistance, if required.



labour Adjustment Packages

Labour Adjustment Packages are available for workers who have been made redundant from eligible
companies in the automotive manufacturing or the textile, clothing and footwear industries.

If you have been made redundant from an eligible company you may be able to access further intensive
employment services through these Labour Adjustment Packages.

To find your nearest Job Services Australia provider call 13 17 64 or visit
deewr.gov.au/jobservicesaustralia.

information for indigenous job seekers

The Australian Government has reformed the Indigenous Employment Program to be more responsive to
the needs and expectations of Indigenous people and their communities. The new Indigenous
Employment Program will include more support for employers to recruit and retain more Indigenous
Australians and also assistance to help you to create and build your own business.

Job Services Australia can help you to access training or find a job which will match your skills. Your Job
Services Australia provider will work with you to create an Employment Pathway Plan, which will provide
you with access to a full range of employment services.

Your provider can help you to:

•       gain work experience by placing you with an employer

•       learn new skills through on-the-job training, up-skilling and specific training that employers want

•       get an apprenticeship or traineeship or, if you’re still at school, a school-based apprenticeship or
traineeship

•       study at diploma level or above at registered training organisations or university

•       start your own business or help you build your existing business

•      relocate to a place with more work opportunities and provide support for you and your family to
make the move

•       overcome barriers that prevent you from getting or keeping a job

•       improve your reading, writing and maths.



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Job Services Australia providers work in partnership with local Community Development Employment
Projects (CDEP) providers. If you are an Indigenous job seeker living in a remote area, your Job Services
Australia provider may refer you to your local CDEP provider, who will work closely with your provider to
help you get the skills you need to find a job.

Your provider may also help you relocate temporarily to take part in education, training or work experience
activities if these opportunities are not available locally. For more information call 13 17 64 or visit
deewr.gov.au/jobservicesaustralia.

For more information on CDEP call your local Indigenous Coordination Centre on 1800 079 098 or visit
fahcsia.gov.au/indigenous. other important information to register for assistance

1. visit your local centrelink office

Centrelink can assess your situation and work out which services you are eligible for. Centrelink will provide
you with information to enable you to choose a Job Services Australia provider and will make an
appointment for you with your Job Services Australia provider.

Some eligible job seekers can register directly with a Job Services Australia provider without going
through Centrelink. To find out if you can do this call 13 17 64 or visit
deewr.gov.au/jobservicesaustralia.

2. meet with your Job Services Australia provider

At your first appointment you will meet with a consultant who will tailor an Employment Pathway Plan
which will map out the services and work experience to suit your individual needs. This could include:

•        writing a résumé

•        accessing work experience opportunities

•        gaining new skills or qualifications overcoming other barriers to employment.



Job Search Facilities

To assist you in your search for work, your Job Services Australia provider will provide you with access to
personal computers with broadband internet connectivity and printers. You can use these facilities to
access the internet to undertake job seeking activities including, updating and printing your résumé or
searching and applying for jobs online.

You will also be able to access a range of job sites including Australian JobSearch at jobsearch.gov.au.

JobSearch is Australia’s largest free job website with thousands of jobs displayed daily. It provides
information about jobs and working conditions, careers and training.

eligibility

If you are unemployed, you are eligible to register with a Job Services Australia provider.

Your obligations


                                                                                                Page 111 of 153
If you receive Newstart, Youth Allowance or Parenting Payment with Activity Test or participation
requirements, you will need to look for work and take part in activities that will help you find a job.

Your Job Services Australia provider will consider your personal circumstances and negotiate suitable
activities to include in your Employment Pathway Plan.

If you are unable to take part in activities you should discuss this with your provider. If you fail to
undertake your agreed activities then this may affect your income support payments.

Your right to privacy

Your personal information is protected by the Privacy Act 1988 and information about you may also be
protected by the Social Security (Administration) Act 1999 (for example, if you are receiving income
support). Your information may be shared between Job Services Australia providers, the Department of
Education, Employment and Workplace Relations (DEEWR), Centrelink and other Australian Government
departments and agencies, which enables the organisations to provide you with the most appropriate
services to meet your needs.

For more information about your privacy ask your Job Services Australia provider, DEEWR or visit
privacy.gov.au.

our guarantee of service to you Service Guarantee

You will receive ongoing personalised employment services provided by your Job Services Australia
provider. These services will be sensitive to your circumstances and background. To view all Service
Guarantees visit deewr.gov.au/jobservicesaustralia.

code of Practice

Job Services Australia providers are contracted to deliver Australian Government funded employment
services and have agreed and are committed to observe the Employment Services Code of Practice. To view
the Code of Practice visit deewr.gov.au/jobservicesaustralia.

For more information
Call 13 17 64 or visit
deewr.gov.au/jobservicesaustralia




                                                                                                   Page 112 of 153
Employment Services Code of Practice
Organisations contracted to deliver Australian Government funded
employment services have agreed and are committed to observe the
Employment Services Code of Practice. This Code of Practice sets out the
principles and standards that underpin the delivery of employment services
and other services to increase employment outcomes and participation in
economic activities in Australia especially for disadvantaged client groups.



We commit to working with our clients, employees, sub-contractors, and other providers to
deliver quality employment services by:

•       Ensuring staff have the skills and experience they need to provide quality and culturally sensitive
services to job seekers employers and local communities

•      Working in collaborative partnerships with stakeholders and communities to identify needs and
how they can be met

•       Behaving ethically and acting with honesty, due care and diligence

•       Being open and accountable

•     Avoiding any practice or activity which a provider could reasonably foresee could bring
employment services into disrepute

•       Sensitively managing any information collected



We commit to helping each job seeker find their pathway into employment by:

•       Meeting the Service Guarantees

•       Tailoring assistance to the job seekers’ personal circumstances, skills, abilities and aspirations

•       Using available Government funding appropriately to support job seekers

•       Treating every job seeker fairly and with respect

•       Providing a fair and accessible feedback process



We commit to assisting employers meet their skill and labour shortage needs by:

•       Working with employers to identify job and industry specific training needs and how they can be
met

•       Referring the most appropriately qualified and experienced job seekers available




                                                                                                 Page 113 of 153
•         Providing a timely response to employer inquiries




The Australian Government will support employment services providers in achieving these standards
by:

•     Evaluating and sharing best practice to enable continuous improvement in the delivery of
employment services

•       Providing a Customer Service Line on free call 1800 805 260 for job seekers who can not resolve
any concerns or problems they have with their provider. Clients of Disability Employment Services can also
contact the free Complaints Resolution and Referral Service on



1800 880 052

      Providing an Employer Hotline on free call 13 17 15 for businesses to access providers




                                                                                               Page 114 of 153
Your Service Guarantee–Employment services for people not on income
support
This guarantee covers employment services that are available to unemployed people not receiving income
support payments such as Newstart Allowance. You should always check your eligibility for income
support and employment services with Centrelink. You may be eligible for additional Job Services Australia
assistance, for example, if you are a young person who has recently left school.

To ensure you are getting the right support you should let your Provider and Centrelink know if something
in your life changes such as health, housing, living arrangements, parenting responsibilities, personal crisis,
education, voluntary or paid work.

What help can I expect?

As your Job Services Australia Provider we will treat you fairly and with respect and explain clearly what
services you are eligible to receive and what we can do to help you.

At a face-to-face interview, we can help you to prepare a résumé, and provide you with information on job
opportunities in your area, including a list of available jobs which might be suited to you. We will also give
you advice on what types of jobs need more workers and how you can receive training to skill you for those
opportunities through the government funded Productivity Places Program.

To help you look for work you will also have reasonable ongoing access to computer, newspapers and other
facilities to help you in your job search, and advice about how to use them to look for work. If you need an
interpreter, we can arrange one for you.

If you haven’t found work after three months you can renew your registration online which will ensure
your résumé will continue to be made available and you can continue to access onsite computer facilities
and maintain your résumé.

If you haven’t found work after six months, you can approach us for an additional meeting.

What happens to what I tell you?

We have to keep all information confidential. We share the information with government so that they
can make sure that you are receiving the appropriate level of support and services from your Provider.

We will only tell employers things about you that are related to job opportunities. We will not tell them
anything private or confidential about you unless you want us to.

If you ask, we will show you the information we hold about you.

What can I do if I’m not happy with the service I receive?

If you think you aren’t receiving the right help, you should first try to talk to us.

We will provide a feedback process which is fair and we will try to resolve your concerns.

If you can’t do this, or you are still not happy, you can call the Government’s Customer Service Line on 1800
805 260 (free call).




                                                                                                 Page 115 of 153
Job Services Australia Your Service Guarantee–Employment services for people not on income support |
                                              Page 1 of 1




                                                                                       Page 116 of 153
             Disability Employment National Panel of Assessors – Your Service
             Guarantee
             The Australian Government’s Disability Employment National Panel of Assessors provides

             assessment services to enhance employment participation and support for people with disability. National
             Panel of Assessors will work cooperatively with clients including people with disability, employers and
             Disability Employment Service providers. We will:

               Explain clearly the purpose of the assessment services, what assessment services you will receive, what
                   we will do for you, and what you have to do

               Deliver a professional, confidential and timely service

               Treat you fairly and with respect

               Ensure the information we provide is current and accurate

               Work continually to improve our services

               Produce an independent assessment report taking into consideration information obtained
                   during the conduct of the assessment


             What can I expect? When we conduct the assessment, we will: We will work with you to conduct
             the following

                                                                         Describe the steps involved in the assessment
                                                                             assessments:

                                                                               Discuss the relevant work tasks, and any

               Ongoing Support Assessment for Participants issues that impact on performing those tasks of the
                  Disability Employment Services Behave in a manner that is not obstructive or program stressful

               Supported Wage System Assessment Respect you and the work environment

appropriate information that relates to the assessment and that will assist us in

             We will contact you prior to conducting the preparing the assessment report assessment to:

                                                                               Ensure that your privacy and dignity are

               Explain the purpose and procedure for the maintained

                    assessment

               Make arrangements to meet with you to
                  conduct the assessment

               Agree any special requirements for the
                   assessment, including access to the


                                                                                                           Page 117 of 153
      worksite, OH&S requirements and
      interpreters

 Answer any questions about the assessment

 Obtain information that may help us to
     understand your employment
     requirements and prepare for the
     assessment

 Provide our contact details to you and be
     available to answer questions relating to
     each assessment that we conduct.

What are my responsibilities?

If for any reason you are not able to keep an appointment, you should advise us as soon as you can and
we will reschedule the appointment.

To ensure that we provide an effective and efficient assessment service to you, you need to provide current
and accurate information to us.

If we visit your worksite to conduct assessment services, the employer should advise us of any special
access and OH&S requirements.

What happens to what I tell you?

We will collect information from you for the purpose of completing the assessment.

We will keep all information that you provide in accordance with the Privacy Act 1988 (Cth).

If you ask, we will usually be able to show you the information we hold about you. If you have any
concerns about the way in which information about you is being managed, you can discuss your
concerns with us.

More information about the Privacy Act 1988 (Cth) can be obtained from the Office of the Federal Privacy
Commissioner's website at http://www.privacy.gov.au

What can I do if I’m not happy with the assessment service?

If you are not satisfied with the way we conducted the assessment service, you should first try to talk to us.
We will provide a feedback process which is fair and we will try to resolve your concerns.

If you can’t do this, or you are still not happy, you can get

assistance from one of the following relevant numbers:

Ongoing Support Assessments – contact the Australian
Government’s Customer Service Line on 1800 805 260

Supported Wage System Assessments – contact the Supported Wage Management Unit on 1800 065
123



                                                                                               Page 118 of 153
Workplace Modifications Assessments – contact the JobAccess service on 1800 464 800




                                                                                      Page 119 of 153
Employment Services Complaints, Compliments and Suggestions
                                              1       Try to sort out the problem by discussing it
Service from Employment Service
                                              with your provider. All providers must have a
providers                                     process in place to deal with issues you raise with
                                              them. They are eager to make things right for you.
Whether you’re a job seeker, an employer,
                                              2         If for some reason you can’t discuss the
or a community organisation involved in a
                                              issue/s with your provider, or you have tried and are
work experience program, you can expect a     still not satisfied, you should contact DEEWR.
high level of service from your employment
service provider.                             3       You can call the DEEWR Customer Service
                                              Line on 1800 805 260 (free call from landlines) or
                                              write your concern in the space provided on the
The Department of Education,
                                              back of this form, and send it to the address listed
Employment and Workplace Relations            for your State or Territory. You can also write a letter
(DEEWR) monitors the way employment           to DEEWR using the same address.
services are delivered for the
Commonwealth Government.
                                              What will DEEWR do?
All Employment Service providers have
                                              DEEWR will talk to you about your concern(s) and,
to meet the standards of service and          depending on the issue, a Customer Service Officer
behaviour that are set out in the             will work with you and your provider to make sure
Employment Services Code of Practice          that any problems are sorted out and you get the
                                              service you should receive.
and Service Guarantees.
                                              Your concerns will be considered promptly and
Copies of the Code of Practice and Service    fairly.
Guarantees are available from your
employment service provider.                  If you have raised a complaint with DEEWR and
                                              are not satisfied with the way DEEWR has dealt
If you would like to talk about the service   with it, you may make a complaint to the
you receive from your Employment              Commonwealth Ombudsman’s Office. The
Service provider you should do the            Ombudsman can investigate how DEEWR
following:                                    managed your complaint.

A09-786




                                                                                            Page 120 of 153
DISABILITY EMPLOYMENT SERVICES FLEXIBLE, TAILORED EMPLOYMENT
ASSISTANCE
                                                           assessed need for more long-term, regular support in
The Australian Government’s new and
                                                           the workplace.
improved $1.2 billion Disability Employment
Services will deliver more effective
employment assistance for job seekers with
disability from 1 March 2010.                              The new Disability Employment Services are the
                                                           result of an extensive consultation process,
Disability Employment Services will increase the           including an invitation for initial submissions, a
employment participation of job seekers with               discussion paper responding to those submissions
disability.                                                and two nation-wide consultation periods.

Disability Employment Services are a significant           A better pathway to employment
improvement in services for people with disability,
their families and carers, and employers. Job seekers      The Australian Government values the contribution
with disability will have immediate access to tailored     people with disability make to Australian society and
services that are flexible and responsive to both          believes that people with disability want to work and
their needs and those of employers.                        should be supported in their efforts to get and
                                                           maintain a job.
The new Disability Employment Services will provide
eligible job seekers with disability, injury or health     Disability Employment Services will be uncapped,
condition access to individually tailored employment       so that all eligible people with disability will have
services better suited to their needs, with stronger       immediate access to the service they need. There
links to training and skills development, particularly     will be no waiting lists.
in areas of local skills shortages.
                                                           All eligible job seekers with disability will have
There are two separate programs within Disability          access to individually tailored and
Employment Services:                                       comprehensive services including capacity
                                                           building, training, work experience and other
•       Disability Management Service is for job           interventions to help participants obtain and
seekers with disability, injury or health condition who    maintain suitable employment.
require the assistance of a Disability Employment
Service but are not expected to need long-term             Providers of Disability Employment Services will be
support in the workplace.                                  able to commit to early intervention partnerships
                                                           with schools and other services to ensure
•       Employment Support Service is for job              employment assistance is available as soon as a
seekers with permanent disability and with an              person with disability is ready to participate.

Features of the new Disability Employment             •        Providing the right
Services                                              assistance as early as possible,
                                                      including for school leavers,
•       Uncapping of Disability Employment            to ensure a successful
Services so that job seekers with disability will     transition to work.
no longer have to wait for services to help them
get and keep a job.                                   •        Encouraging a
                                                      stronger focus on job
•       Two clearly distinct programs focusing        outcomes with the greatest
on job seekers with disability with different         rewards available when
needs, making the assessment and referral             Disability Employment
processes less complex.


                                                                                                 Page 121 of 153
Services find sustainable jobs for participants.      access to resources to assist
                                                      with finding and maintaining
•      Better incentives for Disability               employment, such as
Employment Services to encourage skills               workplace modifications and
development, education and training.                  Auslan interpreting services.

•       A funding structure that targets              For those participants who
resources to the most disadvantaged job               require support to maintain
seekers.                                              their employment, ongoing
                                                      support will be available from
•       Increased resources to assist job seekers     a Disability Employment
with disability in remote areas.                      Service for as long as it is
                                                      required. There will be three
•       Development of an Employment                  levels of ongoing support
Pathway Plan between a Disability Employment          (Flexible, Moderate and High)
Service and a job seeker which details the            to cater for the varying needs
services tailored to help the individual secure       of workers with disability and
employment.                                           their employers.

•       A flexible approach so Disability             Flexible ongoing support is a
Employment Services can deliver a mix of              new feature and will provide
interventions to address both vocational and          a safety net for participants
non vocational barriers.                              who have been placed into
                                                      work, but who may require
•       A reduction of administrative burden          irregular or less predictable
and red tape to give Disability Employment            access to support to
Services more resources to assist job seekers to      maintain employment. This
find and maintain a job.                              provides better options for
                                                      some participants such as
•        All Disability Employment Services will      those with mental health or
be required to be certified as complying with the     episodic conditions.
Disability Services Standards. For more
information visit www.jobaccess.gov.au.               Many participants
                                                      will also be able to
                                                      leave Disability
                                                      Employment
Helping employers find skilled workers                Services as
                                                      independent
The new Disability Employment Services will           workers once they
reward providers for working with employers to        have moved into
supply job seekers who can meet local labour          sustainable
market and skills demands.
                                                      employment.
An Employment Assistance Fund will provide job
seekers, employers and providers with easier
0A10-0066

1 March 2010.

The new Disability Employment           Disability Employment Services
Services replace Vocational             are a significant improvement in
Rehabilitation Services and the         services for job seekers with
Disability Employment Network.          disability, injury, or health


                                                                                       Page 122 of 153
conditions, their families and           Employment Support Service is
carers, and employers. Job               for job seekers with
seekers with disability will have        permanent disability and with
immediate access to tailored,            an assessed need for long-
flexible services that respond to        term support in the workplace.
both their needs and those of
employers.                            Disability Employment Services
                                      are organisations contracted by
There are two separate programs       the Australian Government to
within Disability Employment          provide a wide range of services
Services:                             and support to help you find and
                                      maintain sustainable
Employment Service but are not        employment. They are located in
  expected to need long-term          more than 1900 sites across
  support in the workplace.           Australia.

Help to get a job
                                      least 26 weeks. If you need
Your Disability Employment
                                      further support after this, your
Service will work with you to
                                      Disability Employment Service will
develop an Employment Pathway
                                      be able to help you for as long as
Plan that meets your individual
                                      you need.
needs. This will set out the
services and assistance you will      Other initiatives can also help you
receive to help you find and stay     to get and keep a job. You or your
in a job. The Employment              employer may use the following
Pathway Plan may include              services or be eligible for the
education, training, job search,      following programs.
disability management and other
assistance.                           The JobAccess website provides
                                      comprehensive information for
Your Disability Employment
                                      people with disability, their co-
Service will work with you every
                                      workers, employers, and
step of the way by getting to
                                      Disability Employment Services
know you and your individual
                                      about providing support for
circumstances.
                                      workers with disability in the
Your Disability Employment            workplace. Visit
Service will work with local          www.jobaccess.gov.au for more
employers, Registered Training        information.
Organisations, state, territory and
                                      From 1 March 2010 employers
local governments, community
                                      can use the JobAccess service to
and health services, and other
                                      access financial assistance for
organisations. They will know
                                      disability awareness and mental
where the jobs are and how to
                                      health first aid training.
help you to get one. You will have
greater access to training, skills    The JobAccess Advisory Service is
development, work experience          a team of professionals, who offer
and other initiatives.                free, expert advice on a broad
                                      range of disability employment
Once placed in a job, your
                                      matters. The service is
Disability Employment Service will
continue to support you for at


                                                                            Page 123 of 153
confidential. Call 1800 464 800 to   Employment Services. It can pay
speak to an adviser.                 for services including workplace
                                     modifications, and Auslan
The Employment Assistance Fund       interpreting services for job
provides financial assistance to     interviews and work related
individuals looking for or already   activities. For more information
in work, employers, and Disability   visit www.jobaccess.gov.au.
The Supported Wage System            The Adult Migrant English
allows employers to pay less than    Program can help you to
the minimum wage by matching a       improve your English. Your
person’s productivity with a fair    Disability Employment Service
wage. With the Supported Wage        will also help you access an
System, eligible people with         interpreter if necessary.
disability can access a reliable
process of productivity based
wage assessment to determine
fair pay for fair work.

The Productivity Places              if you are an Aboriginal or
Program provides places in           torres strait islander person
training courses delivered by        with disability, injury or health
Registered Training                  condition, Disability
Organisations, where you can         Employment services can help
gain new qualifications or           you access training or find a job
upgrade your existing                which will match your skills.
qualifications.

The Language, Literacy and
Numeracy Program
provides free training to
improve your reading,                Disability Employment services
writing or maths skills.             also work in partnership with local
                                     community Development
specialist assistance                Employment projects (cDEp)
                                     providers and indigenous
Some Disability Employment
                                     Employment program providers.
Services are specialists. This
means they specialise in working     if you live in a remote area, your
with participants with a specific    Disability Employment service
disability. Information about        may help you to temporarily
which providers operate in which     relocate to take part in education,
areas is available on the            training, or work experience. For
Australian Jobsearch website         more information talk to your
www.jobsearch.gov.au under           Disability Employment service or
‘Find a provider’.                   call 13 62 68, or visit
                                     www.deewr.gov.au/DES.
if english is not your first
language

How to access Disability             Centrelink can assess your
Employment Services                  situation and work out which
                                     services you may be eligible for.


                                                                           Page 124 of 153
You may also directly register           appropriate. You may also need to
with a Disability Employment             take medical and other
Service in your area without             documents with you to your
going to Centrelink.                     assessment.

During Centrelink’s assessment           Once your capacity for work has
of your situation, or the direct         been assessed, the assessor will
registration process, you may            refer you to the employment
be referred for a Job Capacity           service that best suits your
Assessment.                              needs.

What is a Job Capacity                   meeting with your disability
assessment?                              employment service

A Job Capacity Assessment will           At your first appointment you
help identify what services you          will meet with a consultant who
need to help you find a job.             will tailor an Employment
                                         Pathway Plan for you that may
You will be given information            include:
about the purpose of the
assessment, what                         •        gaining new skills and
documentation you should take            qualifications
to the assessment, and whether
you are required to attend as            •      accessing work experience
part of your job search                  opportunities
obligations.
                                         •        help to manage your
The assessor will then complete          disability and other medical or
the assessment with you. In              health interventions
most cases this will be done
face-to-face, with only limited
exceptions, such as if you are
unable to travel.                           overcoming and managing
                                            other barriers to
The assessor will have                      employment.
information on your medical and
income support history, where
Your obligations                            If you are unable to take part in
                                            these activities, you should discuss
If you receive income support               this with your Disability
payments and have Activity Test or          Employment Service. If you fail to
participation requirements, you will        undertake your agreed activities,
need to look for work and undertake         this may affect your income
activities that will help you find a        support payments.
job.
                                            Your right to privacy
Your Disability Employment Service
will consider your personal                 Your personal information is
circumstances and negotiate                 protected by the Privacy Act 1988
suitable activities to include in your      and information about you may also
Employment Pathway Plan.                    be protected by the Social Security
                                            (Administration) Act 1999 (for


                                                                                   Page 125 of 153
example, if you are receiving income       feedback@deewr.gov.au, or visit
support). Your information may be          www.privacy.gov.au.
shared between Disability
Employment Services, the                   Our guarantee of service to you
Department of Education,
Employment and Workplace                   Service Guarantee
Relations, Centrelink, and other
Australian Government departments          You will receive ongoing
and agencies, to help these                personalised employment services
organisations provide you with the         from your Disability Employment
most appropriate services to meet          Service. These services will be
your needs.                                sensitive to your circumstances and
                                           background. To view the Service
For more information about your            Guarantee visit
privacy, ask your Disability               www.deewr.gov.au/DES.
Employment Service, email
Code of Practice

Disability Employment Services are contracted to deliver Australian Government funded employment
services and have agreed to observe the Employment Services Code of Practice. To view the Code of
Practice visit

www.deewr.gov.au/DES.

If you are not satisfied with the service you are receiving, you should raise this first with your Disability
Employment Service. Ask to speak to the manager or supervisor.

If you are still not satisfied, phone the Complaints Resolution and Referral Service (CRRS) on:

•       Call: 1800 880 052

•       TTY: 1800 301 130

•       The National Relay Service Call: 1800 555 677 Fax: (02) 9318 1372

•       Telephone Interpreter Service:

    13 14 50

CRRS is an independent body responsible for resolving complaints through investigation and conciliation.
They will try to resolve your concerns quickly, fairly and sensitively.

An interpreter or TTY access for the hearing impaired can be arranged on request.

For more information call 13 62 68 or visit www.deewr.gov.au/DES.




                                                                                                   Page 126 of 153
Help to start a small business: New Enterprise Incentive Scheme
Eligible job seekers who are interested in starting and running a small business can access assistance
through the New Enterprise Incentive Scheme (NEIS).

NEIS provides accredited small business training, business advice and mentoring for eligible job seekers, as
well as ongoing income support for up to 52 weeks.

Your NEIS provider will help you decide whether you should undertake a Certificate III in Micro-Business
Operations or a Certificate IV in Small Business Management. This will depend on the type of the small
business you are planning. During the training you will also develop a business plan which will need to be
approved by your NEIS provider.

If your business plan is approved, you will receive NEIS Assistance which is:

•       NEIS Allowance for up to 52 weeks

•       NEIS Rental Assistance for up to 26 weeks (if eligible)

•       business mentoring and support during your first year of business operation.



Please note: Recipients of Disability Support Pension, Carers Payment, Parenting Payment (Single) and
some Department of Veterans’ Affairs pensions can choose to remain on these payments while
participating in NEIS.

Who can participate?

To participate in NEIS you must be registered with a Job Services Australia provider. Your provider can tell
you if you are eligible. You also must:

•       be at least 18 years old when you begin receiving NEIS Assistance

•       be available to participate in required training and work full time* in your proposed NEIS business

•       not be an undischarged bankrupt

•       not have received NEIS Assistance for a similar business activity

•       not have received NEIS Assistance in the previous two years.



* or less hours as allowed where someone has been assessed as having a partial capacity to work, or
reduced work participation requirements, or those who are volunteers to employment services.

As well, your NEIS business must be:

•       not currently operating on a commercial basis

•       independent, capable of withstanding public scrutiny, and lawful



                                                                                               Page 127 of 153
•       assessed as commercially viable by a NEIS provider

•       not based on the purchase or takeover of an existing business

•       not competing directly with existing businesses, unless it can be demonstrated that there is an
unsatisfied demand for the product or service, or the product or service is to be provided in a new way

•       established, located and operated solely within Australia

•       in an area of skills shortage for those less disadvantaged job seekers.



Your obligations

You are required to operate your NEIS business in accordance with your business plan, and meet all the
terms of your NEIS Participant Agreement. If for any reason you want to change the way your business
operates (such as your location or hours of operation), you must discuss these changes with your NEIS
provider before you take any action. If you make changes to your business operating arrangements without
approval, your NEIS Allowance payments may be suspended.

Your right to privacy

Your personal information is protected by the Privacy Act 1988 and information about you may also be
protected by the Social Security (Administration) Act 1999 (for example, if you are receiving income
support). Your information may be shared between NEIS providers, Job Services Australia providers, the
Department of Education, Employment and Workplace Relations (DEEWR), Centrelink and other Australian
Government departments and agencies, which enables the organisations to provide you with the most
appropriate services to meet your needs.

For more information about your privacy, ask your NEIS provider, Job Services Australia provider, DEEWR or
visit privacy.gov.au.

1FS09446JSA

Our guarantee of service to you Service Guarantee

You will receive NEIS services provided by your NEIS provider for the first 12 months of the business
operation. These services will be sensitive to your circumstances and background. To view all Service
Guarantees visit deewr.gov.au/jobservicesaustralia.

Code of Practice

NEIS providers are contracted to deliver Australian Government funded NEIS services and have agreed and
are committed to observe the Employment Services Code of Practice. To view the Code of Practice visit
deewr.gov.au/jobservicesaustralia.

For more information

Call 13 17 64 or visit deewr.gov.au/jobservicesaustralia.




                                                                                             Page 128 of 153
Work Experience
Work Experience can give you the opportunity             A flexible range of activity options are available,
to build on your job skills and improve your             including working as part of a team on a group
chances of finding a job.                                activity, or individually through a Work Experience
                                                         Activity placement with a host organisation.
Work Experience Activities can provide you with
practical ways to connect with your community and        Activities may include:
to demonstrate your abilities to potential
employers.                                               •     Work for the Dole activities (including Full-
                                                         Time Work for the Dole activities)
Work experience will help you to:
                                                         •       Green Corps environmental activities
•       develop your skills on the job
                                                         •       Part-time study (through the Productivity
•     demonstrate your abilities to potential            Places Program or other accredited vocational
employers obtain references                              training)

•       meet new work contacts

•       take part in structured training                 •       Part-time or casual paid employment

•       stay connected to the workforce.                 •        Unpaid Work Experience Placement
                                                         activities

                                                         •    Voluntary Work activities in the
You can participate in Work Experience at any time. If   community sector
you remain unemployed for 12 months you may be
required to participate in one or more Work              •       unpaid or paid work in a social enterprise
Experience Activities which will help you develop
skills, and experience work-like environments. Your      •       Drought Force activities
Job Services Australia provider will advise you when
you are required to start in a Work Experience           •       Defence Force Reserves
Activity.
                                                         •       employment or training programs
If you are not able to participate in any of these       administered by the Australian Government or
activities, you may be able to participate in            State or Territory government programs or
programs or services to help you overcome other          services which address non-vocational barriers
barriers to employment, such as health issues,           (where appropriate)
homelessness or personal skills. If you are
participating in these services, you might not be        •       relocation to an area with higher
required to undertake additional Work Experience         employment prospects, followed by intensive job
Activities.                                              search activities.

Under Work Experience you can combine activities.
You may also be able to participate at times which
best suit your other obligations, such as study, part-   You will meet with your Job Services Australia
time or casual employment, or parental                   provider to discuss the various activity options
responsibilities.                                        available in your area. You will have up to six
                                                         weeks from this meeting to choose a Work



                                                                                             Page 129 of 153
Experience Activity, or combination of activities. If       activities to include in your Employment Pathway
you do not choose an activity, your Job Services            Plan.
Australia provider will place you in a Work for the
Dole or Green Corps activity. If you are not eligible for   If you are unable to take part in activities you
these activities, you will be placed in another activity.   should discuss this with your provider. If you fail to
                                                            undertake your agreed activities this may affect
Who can participate?                                        your income support payments.

Job seekers aged between 18 and 49 years who have           Your right to privacy
completed approximately 12 months with a Job
Services Australia provider must participate in a Work      Your personal information is protected by the
Experience Activity, or a combination of activities,        Privacy Act 1988 and information about you may
over a 26-week period for every additional 12 months        also be protected by the Social Security
they receive services from a Job Services Australia         (Administration) Act 1999 (for example, if you are
provider.                                                   receiving income support). Your information may
                                                            be shared between Job Services Australia
You are not required to participate if you are:             providers, the Department of Education,
                                                            Employment and Workplace Relations (DEEWR),
•      exempt from the Activity Test or participation       Centrelink and other Australian Government
requirements                                                departments and agencies, which enables the
                                                            organisations to provide you with the most
•       aged 15 to 17 years                                 appropriate services to meet your needs.

•       a pre-release prisoner                              For more information about your privacy, ask your
                                                            Job Services Australia provider, DEEWR or visit
•       aged 50 years or over (unless you are aged 50       privacy.gov.au.
to 59 years with a full-time Activity Test requirement
and your provider considers you would benefit from          Our guarantee of service to you Service
Full-Time Work for the Dole).                               Guarantee

                                                            You will receive ongoing personalised
                                                            employment services provided by your Job
However, any job seeker who has a Job Services              Services Australia provider. These services will
Australia provider and receives income support may          be sensitive to your circumstances and
choose to volunteer to participate in a Work                background. To view all Service Guarantees visit
Experience Activity with the agreement of their Job         deewr.gov.au/jobservicesaustralia.
Services Australia provider. Job seekers required to
complete an Intensive Activity or a Compliance              Code of Practice
Activity can do so by participating in a Work
Experience Activity. Your Job Services Australia            Job Services Australia providers are contracted to
provider will advise you if you are required to             deliver Australian Government funded
participate in an Intensive Activity or a Compliance        employment services and have agreed and are
Activity.                                                   committed to observe the Employment Services
                                                            Code of Practice. To view the Code of Practice visit
Your obligations                                            deewr.gov.au/jobservicesaustralia.
If you receive Newstart, Youth Allowance or
                                                            For more information
Parenting Payment and have participation
requirements, you will need to look for work and
                                                            Call 13 17 64 or visit
take part in activities that will help you get a job.
                                                            deewr.gov.au/jobservicesaustralia.
Your Job Services Australia provider will consider
your personal circumstances and negotiate suitable


                                                                                                 Page 130 of 153
Work Experience: Work for the Dole
Work for the Dole will provide you with the             •       recording local history
opportunity to build skills and gain experience
through activities which benefit local communities      •      producing videos, websites or publicity
across Australia.                                       materials.

Work for the Dole activities are available with not-
for-profit and community organisations, or with
local, State, Territory or Australian Government        The range of activities available will be different for
organisations and agencies.                             each Job Services Australia provider and may include
                                                        more options to those listed above.
All participants in Work for the Dole activities must
be offered structured training, where appropriate       Job Services Australia providers must make
and available.                                          sure that Work for the Dole activities:

You may also be able to participate during times        •     improve a job seeker’s chances of finding
that best suit your other obligations, such as study,   employment
part-time or casual employment, or parental
responsibilities.                                       •         provide flexible work experience
                                                        opportunities for job seekers to help them in
A Work for the Dole placement might see you             connecting with their community and the workplace
working as part of a team on a group activity
with other job seekers, or an individual                •           offer opportunities for structured training
placement with a host organisation (such as a           for all participants where appropriate and available
community group or charity).
                                                        •      provide work experience that will develop or
The type of tasks you could undertake on a Work         enhance a job seeker’s ability to work as part of a
for the Dole activity vary but can include              team, be guided by a supervisor, work independently,
opportunities to develop skills in:                     communicate effectively and improve motivation and
                                                        dependability
•       computing     office or retail
                                                        •        seek local community involvement in
•       customer service                                activities that will generate outcomes to benefit the
                                                        community.
•       landscaping or gardening

•     woodworking, painting, decorating,
metalworking or electrical testing                      Full-Time Work for the Dole
•       maintenance of vehicles and buildings           As a job seeker you can participate in Work for the
                                                        Dole or Full-Time Work for the Dole. These activities
•       restoring historic buildings and vehicles
                                                        are similar and you can do the same types of tasks
                                                        regardless of if you are participating in Work for the
•       hospitality, including food preparation
                                                        Dole or Full-Time Work for the Dole. The main
•       helping members of the community such as        difference is the total number of hours of
the elderly, people with disability or children (you    participation.
may require a police clearance before working in
                                                        Full-Time Work for the Dole is a more intensive form
nursing homes or with children)
                                                        of Work for the Dole activity. Generally, participation


                                                                                             Page 131 of 153
in Full-Time Work for the Dole will be for 25 hours        undertake your agreed activities, this may affect your
per week for 10 months and usually includes more           income support payments.
than one Work for the Dole activity.
                                                           Your right to privacy
If you are aged between 18 and 59 years you can be
required to participate in Full-Time Work for the          Your personal information is protected by the
Dole if your Job Services Australia provider considers     Privacy Act 1988 and information about you may
you would benefit from a more intensive activity.          also be protected by the Social Security
                                                           (Administration) Act 1999 (for example, if you are
Who can participate?                                       receiving income support). Your information may be
                                                           shared between Job Services Australia providers, the
If you are registered with a Job Services Australia        Department of Education, Employment and
provider you can volunteer to participate in Work          Workplace Relations (DEEWR), Centrelink and other
for the Dole at any time, if you and your provider         Australian Government departments and agencies,
agree it will benefit you.                                 which enables the organisations to provide you with
                                                           the most appropriate services to meet your needs.
If you are a job seeker who has a Work Experience
Activity Requirement you can meet this                     For more information about your privacy, ask your
requirement by participating in Work for the Dole.         Job Services Australia provider, DEEWR or visit
If you are a job seeker required to complete an            privacy.gov.au.
Intensive Activity or a Compliance Activity you can
do this through participating in Work for the Dole.        Our guarantee of service to you Service Guarantee
Your Job Services Australia provider will advise you
if you are required to complete an Intensive               You will receive ongoing personalised employment
Activity or a Compliance Activity.                         services provided by your Job Services Australia
                                                           provider. These services will be sensitive to your
If you receive income support and participate in           circumstances and background. To view all Service
Work for the Dole, including Full-Time Work for the        Guarantees visit deewr.gov.au/jobservicesaustralia.
Dole, you will be entitled to a supplement of $20.80
per fortnight to assist with the costs of                  Code of Practice
participation.
                                                           Job Services Australia providers are contracted to
How to apply                                               deliver Australian Government funded
                                                           employment services and have agreed and are
If you are interested in taking part in a Work for the     committed to observe the Employment Services
Dole activity for your Work Experience Activity            Code of Practice. To view the Code of Practice visit
Requirement, talk to your Job Services Australia           deewr.gov.au/jobservicesaustralia.
provider.
                                                           For more information
Your obligations
                                                           Call 13 17 64 or visit
If you receive Newstart, Youth Allowance or                deewr.gov.au/jobservicesaustralia.
Parenting Payment with participation requirements,
you will need to look for work and take part in
activities that will help you get a job.

Your Job Services Australia provider will consider
your personal circumstances and negotiate suitable
activities to include in your Employment Pathway
Plan.

If you are unable to take part in activities, you should
discuss this with your provider. If you fail to


                                                                                               Page 132 of 153
Work Experience: Unpaid Work Experience
An Unpaid Work Experience Placement is a             Your obligations
voluntary placement with a Host Organisation
which allows you the opportunity to gain specific    If you receive Newstart, Youth Allowance or
vocational skills and experience a work-like         Parenting Payment and have participation
environment.                                         requirements, you will need to look for work and
                                                     take part in activities that will help you get a job.
Unpaid Work Experience can provide a placement in
a specific industry or organisation that might not   Your Job Services Australia provider will consider
otherwise be available through other types of Work   your personal circumstances and negotiate suitable
Experience Activities, such as Work for the Dole.    activities to include in your Employment Pathway
                                                     Plan.
Placements may take place for up to four weeks.
                                                     If you are unable to take part in activities you should
An Unpaid Work Experience Placement is not           discuss this with your provider. If you fail to
employment, a training place or an                   undertake your agreed activities this may affect your
apprenticeship and should only occur if there is a   income support payments.
likelihood that the outcome will be sustainable
paid employment.                                     Your right to privacy

Who can participate?                                 Your personal information is protected by the Privacy
                                                     Act 1988 and information about you may also be
An Unpaid Work Experience Placement can only be      protected by the Social Security (Administration) Act
undertaken by you on a voluntary basis.              1999 (for example, if you are receiving income
                                                     support). Your information may be shared between
Unpaid Work Experience Placements are available to
                                                     Job Services Australia providers, Disability
job seekers aged 18 years or over:
                                                     Employment Network members, Vocational
                                                     Rehabilitation Service providers, the Department of
•       at any time while in Stream Services; or
                                                     Education, Employment and Workplace Relations
•      as a Disability Employment Network or         (DEEWR), Centrelink and other Australian
Vocational Rehabilitation Service job seeker.        Government departments and agencies, which
                                                     enables the organisations to provide you with the
                                                     most appropriate services to meet your needs.

A Job Services Australia provider, Disability        For more information about your privacy, ask your
Employment Network member or Vocational              Job Services Australia provider, Disability Employment
Rehabilitation Service provider will be able to      Network member, Vocational Rehabilitation Service
advise on whether you are eligible for an Unpaid     provider, DEEWR or visit privacy.gov.au.
Work Experience Placement.
                                                     Our guarantee of service to you Service Guarantee
How to apply
                                                     You will receive ongoing personalised employment
If you are interested in an Unpaid Work Experience   services provided by your Job Services Australia
Placement you should discuss your interest with a    provider. These services will be sensitive to your
Job Services Australia provider, Disability          circumstances and background. To view all Service
Employment Network member or Vocational              Guarantees visit deewr.gov.au/jobservicesaustralia.
Rehabilitation Service provider.
                                                     Code of Practice


                                                                                           Page 133 of 153
Job Services Australia providers are contracted to
deliver Australian Government funded employment
services and have agreed and are committed to
observe the Employment Services Code of Practice.
To view the Code of Practice visit
deewr.gov.au/jobservicesaustralia.

For more information

Call 13 17 64 or visit
deewr.gov.au/jobservicesaustralia.

                   7FS09446JSA




                                                     Page 134 of 153
Work Experience: Drought Force
Drought Force can help you to gain skills         Location of Drought Force Activities
and experience by providing assistance to
individual farms and farming                      Drought Force Activities can only take place in areas
communities that are severely affected            declared by the Australian Government as
by drought.                                       Exceptional Circumstance (EC) areas.

Drought Force provides support for                To determine if an area has an EC declaration, or is
farming properties and helps to prevent           eligible for other Australian Government drought
farm labour from moving away from the             assistance measures, visit the Department of
region.                                           Agriculture, Fisheries and Forestry website at
                                                  daff.gov.au.
Drought Force activities:
                                                  Drought Force 60+
•       help reduce the impacts of drought
                                                  If you are a job seeker who chooses to participate in
•       ease the burden of drought for farmers    Drought Force for 60 hours or more each fortnight
and their families                                you will not be required to search for work, as you
                                                  are considered to be making a significant
•      make sure that farms and properties are    contribution to local farms affected by drought. You
maintained and able to cope once a drought        will, however, still be required to meet on a regular
breaks                                            basis with your Job Services Australia provider.

•       encourage people to remain in their
                                                  Drought Force Only
local community, retaining and building local
skills                                            People aged over 21 years who are not eligible for
                                                  income support may volunteer for Drought Force
•      support the local economy to deal with
                                                  Activities. You may approach a Job Services Australia
the impact of drought
                                                  provider directly for a Drought Force placement.
•       support local community priorities.
                                                  Who can participate?

                                                  If you are a job seeker registered with a Job Services
A Drought Force placement might be with a         Australia provider you can volunteer to participate
team on a group activity with other job           in Drought Force at any time, if you and your Job
seekers, or might be an individual placement      Services Australia provider agree it will benefit you.
with a host farmer.
                                                  If you are a job seeker who has a Work Experience
All participants in Drought Force Activities      Activity Requirement you can meet this
must be offered structured training, where        requirement by participating in Drought Force.
appropriate and available. This training can
                                                  If you are a job seeker required to complete an
include accredited and non-accredited
                                                  Intensive Activity, you can do this through
training.
                                                  participating in Drought Force. Your Job Services
Job seekers are able to participate at times      Australia provider will advise you if you are required
that best suit their other obligations, such as   to complete an Intensive Activity.
study, part-time or casual employment or
                                                  Drought Force activities may only be undertaken by
parental responsibilities.
                                                  job seekers on a voluntary basis. If you do not wish


                                                                                            Page 135 of 153
to undertake a Drought Force activity you can          If you are a job seeker who receives income
be placed into another suitable Work                   support and participates in Drought Force, you
Experience Activity to fulfil your participation       will be entitled to a supplement of $20.80 per
requirements, where relevant.                          fortnight to assist with the costs of
                                                       participation.

If you are a Drought Force Only participant you are not eligible for this supplement.

How to apply

If you are a job seeker or volunteer interested in participating in Drought Force you should discuss this
with your Job Services Australia provider.

Your obligations

If you receive Newstart, Youth Allowance or Parenting Payment with participation requirements, you will
need to look for work and take part in activities that will help you get a job.

Your Job Services Australia provider will consider your personal circumstances and negotiate suitable
activities to include in your Employment Pathway Plan.

If you are unable to take part in activities you should discuss this with your provider. If you fail to undertake
your agreed activities, this may affect your income support payments.

Your right to privacy

Your personal information is protected by the Privacy Act 1988 and information about you may also be
protected by the Social Security (Administration) Act 1999 (for example, if you are receiving income
support). Your information may be shared between Job Services Australia providers, the Department of
Education, Employment and Workplace Relations (DEEWR), Centrelink and other Australian Government
departments and agencies, which enables the organisations to provide you with the most appropriate
services to meet your needs.

For more information about your privacy, ask your Job Services Australia provider, DEEWR or visit
privacy.gov.au.

Our guarantee of service to you Service Guarantee

You will receive ongoing personalised employment services provided by your Job Services Australia
provider. These services will be sensitive to your circumstances and background. To view all Service
Guarantees visit deewr.gov.au/jobservicesaustralia.

Code of Practice

Job Services Australia providers are contracted to deliver Australian Government funded employment
services and have agreed and are committed to observe the Employment Services Code of Practice. To view
the Code of Practice visit deewr.gov.au/jobservicesaustralia.

For more information

Call 13 17 64 or visit deewr.gov.au/jobservicesaustralia




                                                                                                 Page 136 of 153
Work Experience: Green Corps
Green Corps can help you undertake activities that        Green Corps Activities may also work in
benefit Australia’s natural environment and cultural      partnership with programs under the Australian
heritage. Green Corps helps to conserve, preserve         Government’s Caring for our Country initiative.
and restore the Australian environment while
providing you with opportunities to enhance your          The range of activities available will be different
skills.                                                   for each Job Services Australia provider and may
                                                          include more options in addition to those listed
Green Corps Activities are hosted by not-for-profit       above.
organisations or local, State, Territory, or Australian
Government organisations and agencies.                    Job Services Australia providers must make sure
                                                          that Green Corps Activities:
Green Corps has been expanded under Job
Services Australia and is now available to job              spend at least 80 per cent of the total activity time
seekers of all ages.                                      on environmental tasks

A Green Corps placement might be with a team on a           offer structured training to participating job
group activity with other job seekers, or an individual   seekers where appropriate and available
placement with a host organisation (such as a
community group or charity).                              •       provide relevant first aid or occupational
                                                          health and safety training.
Green Corps Activities vary, but as a job seeker
you may take part in a range of tasks including:

•        land, water and wildlife survey and data         Who can participate?
collection to contribute to environmental research
and monitoring                                            If you are a job seeker registered with a Job Services
                                                          Australia provider, you can volunteer to participate
•       gardening and landscaping, learning about         in Green Corps at any time, if you and your Job
plants and participating in revegetation activities       Services Australia provider agree it will benefit you.

•       learning about natural resource management        In addition, if you are a job seeker who has a Work
and sustainable use of resources                          Experience Activity Requirement, you can meet this
                                                          requirement by participating in Green Corps.
•       contributing to local environmental
strategies, cultural heritage restoration and the         If you are a job seeker required to complete an
planning of Green Corps Activity tasks                    Intensive Activity, you can do this through
                                                          participating in Green Corps. Your Job Services
•       access control, bush regeneration, habitat        Australia provider will advise you if you are required
protection and restoration, environmental weed            to undertake an Intensive Activity.
control and walking track construction and
restoration                                               If you are a job seeker who receives income support
                                                          and participate in Green Corps, you will be entitled
•        contributing to community education and          to a supplement of $20.80 per fortnight to assist with
raising awareness                                         the costs of participation.

•       responding to the impacts of climate change.      How to apply




                                                                                               Page 137 of 153
If you are a job seeker interested in participating in    employment services and have agreed and are
Green Corps you should discuss this with your Job         committed to observe the Employment Services
Services Australia provider.                              Code of Practice. To view the Code of Practice visit
                                                          deewr.gov.au/jobservicesaustralia.
Your obligations
                                                          For more information
If you receive Newstart, Youth Allowance or
Parenting Payment with participation requirements,
                                                          Call 13 17 64 or visit
you will need to look for work and take part in
                                                          deewr.gov.au/jobservicesaustralia
activities that will help you get a job.

Your Job Services Australia provider will consider
your personal circumstances and negotiate suitable
activities to include in your Employment Pathway
Plan.

If you are unable to take part in activities you should
discuss this with your provider. If you fail to
undertake your agreed activities this may affect your
income support payments.

Your right to privacy

Your personal information is protected by the
Privacy Act 1988 and information about you may
also be protected by the Social Security
(Administration) Act 1999 (for example, if you are
receiving income support). Your information may be
shared between Job Services Australia providers,
the Department of Education, Employment and
Workplace Relations (DEEWR), Centrelink and other
Australian Government departments and agencies,
which enables the organisations to provide you with
the most appropriate services to meet your needs.

For more information about your privacy, ask your
Job Services Australia provider, DEEWR or visit
privacy.gov.au.


Our guarantee of service to you Service

Guarantee

You will receive ongoing personalised employment
services provided by your Job Services Australia
provider. These services will be sensitive to your
circumstances and background. To view all Service
Guarantees visit deewr.gov.au/jobservicesaustralia.

Code of Practice

Job Services Australia providers are contracted to
deliver Australian Government funded


                                                                                              Page 138 of 153
.


Work Experience: Voluntary Work
Voluntary Work can help you gain skills and experience, while at the same time helping an approved
not-for-profit community organisation.

Job seekers aged between 18 and 59 years are eligible for Voluntary Work.

Voluntary Work placements must:

•       benefit you as a job seeker, and the community, and offer no financial gain to the host organisation

•     provide you as a job seeker with an opportunity to gain skills which will directly improve your
employment prospects

•         provide opportunities which will develop or enhance your ability to work as part of a team, be
guided by a supervisor, work independently, communicate effectively and improve motivation and
dependability A broad range of not-for-profit organisations can host job seekers in Voluntary Work
placements. These can include:

•       voluntary emergency services (such as rural fire brigades and state emergency services)

•       groups or organisations helping vulnerable people in the community, such as the elderly or people
with disability

•       schools and school tuck shops

•       migrant resource centres

•       community organisations

•       community action groups for the environment (such as Landcare, Waterwatch and endangered
species groups)

•       wildlife rescue services

•       amateur not-for-profit sporting groups, and      other opportunities that benefit the community.



Note: you may need to complete a police check before working with people in nursing homes or with or
near children.

A Job Services Australia provider will be able to advise if an organisation could be eligible for a Voluntary
Work placement.

Who can participate?

If you are a job seeker registered with a Job Services Australia provider, you can participate in Voluntary
Work at any time. If you and your Job Services Australia provider agree it will benefit you, it may form part
of your Employment Pathway Plan.




                                                                                                 Page 139 of 153
If you are a job seeker who has a Work Experience Activity Requirement, you can meet this requirement
by participating in Voluntary Work.

If you are a job seeker required to complete an Intensive Activity, you can do this through participating in
Voluntary Work. Your Job Services Australia provider will advise you if you are required to complete an
Intensive Activity.

If you are a job seeker who does not wish to undertake Voluntary Work, you should be placed into
another suitable Work Experience Activity to fulfil your Work Experience Activity Requirement.

How to apply

If you are interested in participating in Voluntary Work, you should contact your Job Services Australia
provider to find out more information.

Your obligations

If you receive Newstart, Youth Allowance or Parenting Payment with participation requirements, you will
need to look for work and take part in activities that will help you get a job.

Your Job Services Australia provider will consider your personal circumstances and negotiate suitable
activities to include in your Employment Pathway Plan.

If you are unable to take part in activities you should discuss this with your provider. If you fail to undertake
your agreed activities this may affect your income support payments.

Your right to privacy

Your personal information is protected by the Privacy Act 1988 and information about you may also be
protected by the Social Security (Administration) Act 1999 (for example, if you are receiving income
support). Your information may be shared between Job Services Australia providers, the Department of
Education, Employment and Workplace Relations, Centrelink and other Australian Government
departments and agencies, which enables the organisations to provide you with the most appropriate
services to meet your needs.

For more information about your privacy, ask your Job Services Australia provider, DEEWR or visit
privacy.gov.au.


Our guarantee of service to you Service Guarantee

You will receive ongoing personalised employment services provided by your Job Services Australia
provider. These services will be sensitive to your circumstances and background. To view all Service
Guarantees visit deewr.gov.au/jobservicesaustralia.

Code of Practice

Job Services Australia providers are contracted to deliver Australian Government funded employment
services and have agreed and are committed to observe the Employment Services Code of Practice. To
view the Code of Practice visit deewr.gov.au/jobservicesaustralia.

For more information

Call 13 17 64 or visit deewr.gov.au/ jobservicesaustralia.


                                                                                                 Page 140 of 153
The Harvest Trail
The Harvest Trail initiative can help you find work as a harvest labourer in rural and regional areas
across Australia.

Harvest work is available throughout the year when there are insufficient local workers to harvest fruit
and vegetable crops.

No matter what your background, age, or work history, harvest work gives you the opportunity to:

•       combine work with travel around Australia

•       meet people from around the world

•       carry out a range of different work activities

•       work for the majority of the year.



You can also choose to base yourself in a particular region.


National Harvest Labour Information Service (NHLIS)

The NHLIS provides comprehensive, up-to-date information about harvest work vacancies and
opportunities through the Harvest Trail website at harvesttrail.gov.au.

The NHLIS also produces and distributes the National Harvest Guide—a booklet with information about
harvest work opportunities, working conditions, transport and accommodation around Australia. The guide
is free of charge and available online on the Harvest Trail website. The guide is updated at least once a
month, and contains detailed harvest information for each harvest area and it is distributed through:

•       Job Services Australia providers

•       Harvest Area industry groups

•       Centrelink

•       relevant educational institutions

•       caravan parks

•       backpacker hostels

•       local government information centres

•       tourist bureaus    other relevant bodies.




                                                                                                Page 141 of 153
The NHLIS links with Harvest Labour Service providers, other Job Services Australia providers, growers,
grower associations, and a range of recruitment agencies. It also works with State and Territory
governments to promote harvest work opportunities to job seekers and employers.

Harvest Labour Service

Harvest Labour Service providers:

•       help with ongoing advice and information about seasonal harvest work in regions across the
country

•        provide information about where to stay, how to get to work, wages and other working conditions
as well as information about terms and conditions of harvest employment

•        promote harvest work opportunities with other employment services providers and in places
visited by overseas travellers, such as backpacker hostels

•       support growers and their labour needs around the harvest period

•       screen job seekers to ensure they are able to work in Australia and are suitable for employers

•       put you in touch with employers

•      provide employers’ grower associations with immediate help when there are insufficient local
workers.



Who can participate?

Everyone who is legally entitled to work in Australia is eligible, whether or not they receive income
support payments. This includes people visiting Australia who hold the appropriate work visas.

How to apply

If you are interested in applying for harvest positions:

•      call the National Harvest Labour Information Service on 1800 062 332 to be put in touch with a
provider in the area you are interested in

•       visit the Harvest Trail website at harvesttrail.gov.au, or

•       call or meet with your closest Harvest Labour Service provider.

Your right to privacy

Your personal information is protected by the Privacy Act 1988 and information about you may also be
protected by the Social Security (Administration) Act 1999 (for example, if you are receiving income
support). Your information may be shared between Job Services Australia providers, the Department of
Education, Employment and Workplace Relations (DEEWR), Centrelink and other Australian Government
departments and agencies, which enables the organisations to provide you with the most appropriate
services to meet your needs.




                                                                                               Page 142 of 153
For more information about your privacy, ask your Job Services Australia provider, DEEWR or visit
privacy.gov.au.

For more information

Call the National Harvest Labour Information Service on 1800 062 332 or visit harvesttrail.gov.au.




                                                                                            Page 143 of 153
Help for redundant workers
If you have been made redundant you are likely to be eligible for Australian Government funded
employment services.

Where to start

1. Contact Centrelink or a local Job Services Australia provider

You should first contact Centrelink, who will determine your eligibility for both income support and
employment services.

If you are not eligible for income support you may still be able to receive employment support. You can
register for these services either with Centrelink, or directly with a Job Services Australia provider.

If you would like additional information about assistance for redundant workers call 13 17 64 or visit
www.deewr.gov.au/jobservicesaustralia

You can register with a Job Services Australia provider of your choice. To find a provider in your local
area visit

www.jobsearch.gov.au/provider/providersearch.aspx

You can talk to Centrelink about the services you may be eligible for. Call Centrelink on 13 28 50 or
visit www.centrelink.gov.au. Centrelink will make an appointment for you at a nearby Job Services
Australia provider of your choice.

2. Meet with your local Job Services Australia provider

Your Job Services Australia provider will assess your circumstances in detail and work with you to help
you re-enter the workforce as soon as possible. A Job Services Australia provider will help you look for
alternative work and provide you with information about job opportunities in your area. This may
include:

•       An initial, face to face interview to explain the services that Job Services Australia can deliver

•       Help with your resume and job applications, interview skills and presentation techniques

•       Advice on searching for a job, various career options and employment programs



•       Information about job vacancies and access to job search facilities offered by Centrelink and Job
Services Australia providers, including Job Search—www.jobsearch.gov.au, one of Australia’s largest and
most popular job internet sites

•       Discuss local employment opportunities, provide advice about skills shortage areas and information
about training opportunities, and

•       Provide access to an interpreter where required.



                                                                                                  Page 144 of 153
Labour Adjustment Packages

Labour Adjustment Packages are available for workers who have been made redundant from eligible
companies in the automotive manufacturing or the textile, clothing and footwear manufacturing industries.
If you have been made redundant from an eligible company you may be able to access further intensive
employment services through the Automotive Industry Structural Adjustment Program or the Textile,
Clothing and Footwear Structural Adjustment Program.

Help to manage your finances

Centrelink offers free, unbiased financial advice about your redundancy package and Government
assistance.

Please note: eligibility for income support will depend on your personal circumstances, including your
income and assets. If you are eligible for income support, it may not be available for a period of time,
depending on leave or redundancy payments made to you.

For more information call Centrelink on 13 24 90 or visit www.centrelink.gov.au.

Liquid Assets Waiting Period

If you have lost your job because of the global downturn and have received a redundancy payment from
your employer, the increased threshold for the Liquid Assets Waiting Period may allow you to access
income support sooner. If you have modest levels of liquid assets you may be able to claim income support
faster which will help you retain more of your savings.

For more information call Centrelink on 13 24 90 or visit www.centrelink.gov.au.

Special Child Care Benefit

If, as a result of losing your job, you are having difficulty meeting child care costs, you may be
eligible for the Special Child Care Benefit.

For more information contact the Family Assistance Office on 13 61 50.

General Employee Entitlements and Redundancy Scheme

If you lose your job because your employer has entered bankruptcy or liquidation, and there are
insufficient funds available to pay your outstanding entitlements, you may be able to gain assistance
under the General Employee Entitlements and Redundancy Scheme (GEERS).

For more information call the GEERS Hotline on 1300 135 040 or visit www.deewr.gov.au/geers.

Redundancy entitlements

If you have been made redundant and believe you have not received the entitlements you are owed,
contact Fair Work Australia. Fair Work Australia will help you recover your outstanding entitlements.

You can call Fair Work Australia Help Line on 1300 724 200.

Your obligations



                                                                                                     Page 145 of 153
If you receive Newstart, Youth Allowance or Parenting Payment and have participation requirements, you
will need to look for work and take part in activities that will help you find a job. Your Job Services
Australia provider will consider your personal circumstances and negotiate suitable activities which will be
included in your Employment Pathway Plan.

If you are unable to take part in activities you should discuss this with your provider. If you fail to undertake
your agreed activities this may affect your income support payments.

Your right to privacy

Your personal information is protected by the Privacy Act 1988 and information about you may also be
protected by the Social Security (Administration) Act 1999 (for example, if you are receiving income
support). Your information may be shared between Job Services Australia providers, the Department of
Education, Employment and Workplace Relations (DEEWR), Centrelink and other Australian Government
departments and agencies, which enables the organisations to provide you with the most appropriate
services to meet your needs.

For more information about your privacy ask your Job Services Australia provider, DEEWR or visit
www.privacy.gov.au.


Our guarantee of service to you Service Guarantee

You will receive ongoing personalised employment services provided by your Job Services Australia
provider. These services will be sensitive to your circumstances and background. To view all Service
Guarantees visit www.deewr.gov.au/jobservicesaustralia.

Code of Practice

Job Services Australia providers are contracted to deliver Australian Government funded employment
services and have agreed and are committed to observe the Employment Services Code of Practice. To
view the Code of Practice visit www.deewr.gov.au/jobservicesaustralia.

For more information

Call 13 17 64 or visit www.deewr.gov.au/jobservicesaustralia.

Call Centrelink on 13 28 50 or visit www.centrelink.gov.au.

For advice on coping with job loss, visit Beyond Blue www.beyondblue.org.au.




                                                                                                 Page 146 of 153
Assistance for redundant workers Advice
Background

Any worker who is made redundant on or after 1 January 2011 will be eligible for employment services at a
level equal to their needs as indicated by their personal circumstances.

•       If the redundant worker is eligible to claim income support, they will be referred by Centrelink to a
Job Services Australia (JSA) provider as a Fully Eligible Participant, with their Stream determined by the
JSCI/JCA – following the normal process.

•      If the redundant worker is not eligible for income support, they can be Direct Registered by a JSA
provider as Stream 1 (Limited).



Workers who have received a redundancy notice but who are still working full-time pending the
redundancy will be immediately eligible for Stream 1 (Limited). If these job seekers become eligible for
income support following the redundancy, they can then enter a higher stream via a new referral from
Centrelink if they are eligible.


Any worker who is made redundant on or before 31 December 2010 is eligible for immediate access to
employment services at the Stream 2 level. A redundant worker who can provide evidence that they were
made redundant on or before 31 December 2010 but who does not register prior to 31 December, will
need to be manually registered under the measure. Centrelink and JSA providers should contact the
DEEWR ES Helpdesk on 1300 305 520 to have the job seeker registered.


Existing clients who have already entered employment services under the measure will continue to be
serviced as Stream 2 job seekers with standard Service Fees, EPF credits, Placement Fees and Outcome
Fees.



What evidence does the JSA need?

    • Redundant workers who have been made redundant on or before 31 December 2010 must provide a
        letter of redundancy with a redundancy date of 31 December or earlier to be deemed eligible for
        Stream 2 services under the Early Access to Employment Services initiative.



Additional Information

The Job Services Australia provider should check the redundancy letter to see if the job seeker was made
redundant from an eligible company in the automotive manufacturing industry or the textile, clothing and
footwear industry.


If they were made redundant from an eligible company in the automotive manufacturing or textile,
clothing and footwear industry they may be eligible for JSA Stream 3 services under the Automotive
Industry Structural Adjustment Program (AISAP) or the Textile, Clothing and Footwear Structural
Adjustment Program (TCF SAP), with additional support in the Employment Pathway Fund.


                                                                                               Page 147 of 153
A list of eligible companies can be found on the Job Loss & Labour Adjustment Packages page on the ECSN
Provider Portal located under Automotive Industry Structural Adjustment Program or Textile, Clothing and
Footwear Structural Adjustment Program. To confirm eligibility for an automotive or textile, clothing and
footwear company that is not on this list, email lap@deewr.gov.au.




                                                                                            Page 148 of 153
Connecting People with Jobs – FOR EMPLOYERS Flood extension
Are you unable to find the right person for the job?

If you need committed, motivated staff for your business or organisation and are having difficulty finding
workers in your local area, you may want to consider taking on workers relocating from another part of the
country.

Where are these job seekers from?

Connecting People with Jobs flood extension targets job seekers from all over the country.

Job Seekers can relocate anywhere in the country where there is a job for them.


What assistance can I get to take on workers?

Job Services Australia provides free, tailored assistance to help you find staff. Job Services Australia is
designed to be flexible and responsive to your needs. Your local Job Services Australia provider can help
you with:

•       High quality recruitment services and advice

•       Candidate screening and short-listing to help match skilled

•       Job seekers with job opportunities

•       Skills training for job seekers tailored to your business needs

•       Access to the Australian Government’s free online Australian JobSearch database to register staff
vacancies and search for new staff directly.




What’s this about a wage subsidy?

Employers taking on a relocating job seeker, in an ongoing position, will be eligible for a $2,500 wage
subsidy per job seeker, generally paid over the first five weeks of taking on each new staff member. This is
in recognition of the additional support and assistance individuals may need in the early stages of their
employment.

What job opportunities can I offer?

Eligible job seekers can relocate into any job, including an apprenticeship, as long as it is a full time
position. It could be in mining, agriculture, manufacturing, hospitality – the options are endless. Your local
Job Services Australia provider can find you a suitable worker, help them relocate and assist them settle
into their new location.


What happens if the job seeker quits or I have to terminate their employment?


                                                                                                Page 149 of 153
If a participant voluntarily leaves a relocation job within the first six months without a reasonable excuse or
their employment is terminated during this period due to misconduct, they may be subject to a
unemployment non-payment period of 12 weeks.

This penalty may also be applied if the job seeker accepts the job and relocates but does not commence
employment.

Not sure where to start?

If you are an employer or organisation interested in finding out how a Job Services Australia provider can
work with you to find suitable staff, please contact your local provider. They can help you register as an
employer with Connecting People with Jobs, identify your needs and provide you with the experienced
staff you need.

A full list of Job Services Australia providers is available at

www.deewr.gov.au/relocation



Want to know more?

Contact your JSA Provider, call 13 17 15 (8am to 6pm, Monday to Friday) visit
www.deewr.gov.au/relocation or speak to your local Employment Coordinator in Queensland. Contact
details can be found at www.keepaustraliaworking.gov.au




                                                                                                Page 150 of 153
Connecting People with Jobs – FOR JOB SEEKERS Flood extension
Are you unemployed and would move to a flood affected area in Queensland?

If you have been unemployed for three months or more and would move to a flood affected area in
Queensland, Connecting People with Jobs may be just what you are looking for.

You may be eligible to receive from $3,000 up to $9,000 in financial assistance to relocate for work.


How do I know if I am eligible?

To be eligible for assistance:

•       You have been unemployed and in receipt of an income support payment for three months or
more

•       You are registered with a Job Services Australia provider and have commenced in Stream Services

•        You are willing and able to accept a full time job or apprenticeship for at least 6 months in an
eligible flood affected location

•       You have signed a Connecting People with Jobs Participant Agreement.



NB: Those job seekers registered with DES providers are not eligible for assistance from Connecting
People with Jobs.


What assistance can I get to relocate?

Relocation assistance will be provided on your behalf through your Job Services Australia provider:

•       $6,000 to move to a regional area

•       $3,000 to move to a metropolitan area

•       $3,000 in addition is available for families with dependent children.



Where can I relocate to?

If eligible you can move to a flood affected area in Queensland as identified on the Government’s Disaster
Assist website.

www.disasterassist.gov.au

What job can I take up?




                                                                                                Page 151 of 153
Eligible job seekers can move into any job, including an apprenticeship, as long as it is a full time position. It
could be in mining, agriculture, manufacturing, hospitality – the options are endless. Your Job Services
Australia provider will find you a sustainable job, help you move and assist you settle into your new
location.


What happens if I quit my job or my employment is terminated?

If you quit your job (that you have relocated to) within the first six months, without a valid reason, or your
employer terminates your employment due to misconduct on your behalf, then you may not be eligible to
receive Centrelink income support payments for up to 12 weeks.

Not sure where to start?

To begin the process of relocation, you will need to speak to your Job Services Australia provider, and let
them know you are interested in relocation.

Want to know more?

Contact your JSA Provider, call 13 17 15 (8am to 6pm, Monday to Friday) visit
www.deewr.gov.au/relocation or speak to your local Employment Coordinator in Queensland. Contact
details can be found at www.keepaustraliaworking.gov.au




                                                                                                   Page 152 of 153
Connecting People with Jobs – FOR JOB SEEKERS
Are you unemployed and looking for a change?             Relocation assistance will be provided on your behalf
                                                         through your JSA Provider:
If you have been unemployed for 12 months or
more and are currently living in an area of above        $6,000 to move to a regional area
average unemployment, Connecting People with
Jobs may be just what you are looking for.               $3,000 to move to a metropolitan area

You may be eligible to receive from $3,000 up            $3,000 in addition is available for families with
to $9,000 in financial assistance to relocate for        dependent children.
work.


How do I know if I am eligible?                          Where can I relocate to?

To be eligible for assistance:                           Connecting People with Jobs targets job seekers from
                                                         areas of above average unemployment. If you
•      You have been unemployed and in receipt of        currently live in a metropolitan area, you are able to
an income support payment for 12 months or more          move to a regional area.If you live in a regional area,
                                                         you can move anywhere in the country where there
•       You are registered with a Job Services           is a job for you.
Australia (JSA) provider and have commenced in
Stream Services                                          What job can I take up?
•      You are residing in an area with an               Eligible job seekers can move into any job, including
unemployment rate that is greater than the national      an apprenticeship, as long as it is an ongoing
average (see your JSA provider to confirm)               position. It could be in mining, agriculture,
                                                         manufacturing, hospitality – the options are endless.
•       You are willing and able to accept a full time   Your Job Services Australia provider will find you a
ongoing job or apprenticeship in another eligible        sustainable job, help you move and assist you settle
location                                                 into your new location.
•       You have signed a Connecting People with         What happens if I quit my job or my employment is
Jobs Participant Agreement.                              terminated?

                                                         If you quit your job (that you have relocated to)
                                                         within the first six months, without a valid reason, or
Those job seekers registered with DES providers are
                                                         your employer terminates your employment due to
not eligible for assistance from Connecting People
                                                         misconduct on your behalf, then you may not be
with Jobs.
                                                         eligible to receive Centrelink income support
                                                         payments for up to 12 weeks.
What assistance can I get to relocate?
                                                         Not sure where to start? Want to know more?

To begin the process of relocation, you will need to     (8am to 6pm, Monday to Friday) or visit
speak to. See your JSA Provider, call 13 62 68 your
Job Services Australia provider, and let them know       interested in relocation.
you are
                                                         www.deewr.gov.au/relocation


                                                                                               Page 153 of 153

				
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