User Manu ual by jolinmilioncherie

VIEWS: 3 PAGES: 8

									»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >   Page 1


Index

    »  Payment Loans
             ts–                                  2 
    »  Payment – Loans– Confirmation
             ts                                   4 
    »  Payment – Loans – Application
             ts          A                        5 
    »  Additional Options                         7 
    »  Maximum Amount
             m                                    7 
    »  Rejected Transaction
              d                                   8 
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                                             Page 2


       nts– Loans
» Paymen        s
             nd          ge?
What can I fin in this pag
           e,          m                                                              ired with
In this page you can make payments on your mortgage, automotive or personal loans acqui
                                   r
Banamex, with charge to some of your own accounts.
           siderations to the accounts:
General cons            o
        The origin accou will be cal
           e            unt         lled “withdraw account” .
                                                 wal
        The information on the Withd
           e                        drawal account is displaye in the follo
                                                             ed           owing format: description or alias –
                          gits                   nce
         the last three dig of the account – balan (MXN).


To make the payment on bills:
        Withdrawal acco
                       ount
            acts:
    1. Contra
        Con          er:         ontract numb from the l
           ntract Numbe Select a co          ber        list.
           ent        on:
    2. Payme informatio
        Foli Enter the folio number of your mortgage or au tomotive loan. When you click on See folios, a
            io:                      r                                                         e
         window displays the summar of your loa and then you can sele the folio of the loan y want.
                       s             ry          ans                    ect                    you
            s          ntains the following inform
         This window con                         mation:
          o Folio
          o Product
            S
          o Status
            C
          o Currency
          o Date of Maturity
        For mortgage loans and auto           s,           ng        methods are d
                                   omotive loans the followin payment m           displayed:
                                    p             t
          o Monthly payment: The payment on the current monthly inst                  the overdue monthly
                                                                          tallment or t
            i                       ke           artial paymen on this deb
            installments. You can mak a full or pa           nt          bt.
            T             nt:
          o Total paymen This Paym                            o           total debt of the loan. In t
                                     ment method allows you to settle the t                          this case,
            i            essary to mak the monthly payment o the overdu monthly pa
            it is not nece           ke                      or           ue                         t
                                                                                        ayments first in order
            t                                   an.
            to make the total payment on the loa If you wa   ant, you can check the am               e
                                                                                       mount of the balance
            through loan enquiry optio by selecting the loan t be seen.
            t                        on,                     to
          o Prepayment amount: Pay                vance on the loan capital. These can only be applied once
                                      yments in adv          e
            t           m
            the current monthly paym              due
                                      ment or overd monthly i installments have been co            u
                                                                                      overed. If you want to
            s                         ore         ny
            see the due amount befo making an prepayme                                h            e
                                                             ent, you can do it through the balance enquiry
            o                         oan
            option, by selecting the lo to be seenn.
        In the case of revolving and non-revolving loans, the f
                                      n                                    yment method are display
                                                               following pay          ds          yed:
                      yment MXN: Minimum due amount.
          o Minimum pay          M
                       r                          yment on the monthly inst
          o Payments for not yielding interest: Pay          e                         not         nterest.
                                                                          tallment for n yielding in
          o Prepayment amount: Pay                vance on the loan capital. These can only be applied once
                                      yments in adv          e
            t           m
            the current monthly paym              due
                                      ment or overd monthly i                         overed. If you want to
                                                              installments have been co            u
            s                         ore         ny
            see the due amount befo making an prepayme                                h            e
                                                             ent, you can do it through the balance enquiry
            o                         oan
            option, by selecting the lo to be seenn.
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                       Page 3

             onal options:
    3. Additio
        Sav as frequent transaction.
           ve
             Continue”, yo will be take to the transaction confirmation screen.
By clicking “C           ou           en          n           f            e
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                                       Page 4


       nts    ns–
» Paymen – Loan Confirmation
             nd          ge?
What can I fin in this pag
                          y           yment detail before it is ap
In this page, you can see your loan pay                          pplied.
             Return”, you will be taken to the screenshot with th data previo
By clicking “R                                                  he                      d.
                                                                            ously entered
            "             e                      d         u          r            s
By clicking "Accept", the screen will be displayed where you must enter the 8 digits of the dyna amic key
            y            mex                                          ansaction; this will take yo to the
generated by your Banam NetKey. Click “continue” again to apply the tra                          ou
payment app               en.
            plication scree
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                                             Page 5


       nts    ns       cation
» Paymen – Loan – Applic
             nd          ge?
What can I fin in this pag
                          t             y                      plied.
In this page, you can see the detail of your payment already app
    1. An app                          ws                      zation or instruction numb as applica
              plication message: It show the status and authoriz                         ber         able. This
                                                                p
       folio validates the transaction; please remember to keep it as your t             receipt. You can print
                                                                             transaction r

       the scr
             reen if you wa to by clicking on the “print” button
                          ant                                  n
    2. Accoun :
            nts
            rawal account
    3. Withdr           t
            acts: Contract number
    4. Contra            t
           ent        on:         s           ation entered on the applic
    5. Payme informatio It displays the informa                                     n
                                                                        cation screen
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                                            Page 6

Remember:
        If th transactio you are try
             he         on                        e           hedule, a me
                                     ying to make is out of sch          essage indicating you should set it
             hin
         with the estab                           hown; you wi have to se
                        blished schedule will be sh           ill        elect a date fo its applica
                                                                                       or          ation. For
            ur
         you own safety, only the last three nu   umbers of y our account or contract are shown. If these
         nummbers match those on ano              t,                     pear until the is a differe
                                    other account another nu mber will app            ere          ence.


Furthermore:
        You can make other transact
           u                                                t
                                   tions from this page. Just follow the desired link displayed in the section
           hat        ant
          Wha do you wa to do?
        You can use the BancaNet main menu, log
           u                                                or
                                               gout or ask fo help any time.
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                                               Page 7


         nal    ns
» Addition Option
            uent transact
Save as frequ                         elect this option, the trans
                        tion: If you se                                        e            frequent tran
                                                                 saction will be saved as a f           nsaction.




       um    nt
» Maximu Amoun
                                     he         e         amount, the c
If the actual amount is higher than th negotiable maximum a                                    splay the
                                                                      confirmation page will dis
following.
           mum amount message: Me
    6. Maxim                                ximum amoun permitted.
                                essage of max         nt         .
                         mation: In this section, the new maxim um amount is displayed in red.
    7. Transference inform                          e                      s            n
»       ’s   ual
    User’ Manu
Transfers and Payments > Paym
T             P             ments > Loans >                                                             Page 8


                 ction
» Rejected Transac
            e            e                         e            ,           with the follo
In case there is a mistake in the application of the transaction, a message w            owing information will
            :
be displayed:
                                        lays the title of the transa
     8. Name of the transaction: It displ                                        ed
                                                                   action you trie to make.
             :
     9. Cause: Error description.
             c
    10. What can I do? It pr                         n
                           rovides a possible solution to the probl em.
               s           lution is not satisfactory, you can cont act Customer Service at 1
    11. If the suggested sol             s             y                                              or
                                                                                            1226 3990 o 01 800
        110 39 990.
    12. Remem                        at                     e            nce
             mber to have the code tha appears in the message at hand, sin the execu             phone will
                                                                                    utive at the p
             st                      em
        reques it to solve your proble more easily. You can print this mmessage by clicking on the “print”

        button     .
    13. Click “Continue”.

								
To top