D E N I S E A . D E M O R E
DUXBURY, MA 02332
(781) 934-6107 [H] | (339) 793-1971 [C] | firstname.lastname@example.org
Senior executive with diverse experience in global technology development and operations, financial and business
management, global workforce strategy and planning, product/service management (business & IT), strategic and
Proven strengths in:
Developing new, strategic business directions with actionable financial, resource and implementation plans;
mobilizing and motivating teams across organizations to achieve business goals;
Executing on multiple business priorities and sustaining delivery of results;
Applying knowledge of products/services, customer needs, and technology to identify and capitalize on
Managing a globally distributed workforce and resource network;
Successfully executing on multi-disciplinary roles across both IT and business functions.
AREAS OF EXPERTISE
Global technology development and operations Product & service management (business & IT)
Financial and business management Program management
Global workforce strategy and planning Product & Client Integration
IT Risk Compliance Strategic vendor management
Product Development Q&A Testing
GEIGER & COMPANY 2010 - Present
C L IE N T : O M GE O , LLC Boston, MA
Management Consultant: Communications & Call Center Technologies:
--Provide technical and leadership direction for converting Omgeo’s telephone and call center services from Thomson
Reuters to Cisco’s VoIP UCCE system;
--Drive global standards and architecture for Omgeo’s Contact Center including cross system integrations and
-- Developed and delivered training sessions to employees in 12 countries.
--Developed strong business partnerships to align strategies and drive initiatives that improved delivery across all of
--Designed a diverse call center environment being integrated to a centralized Cisco platform that was leveraged across
12 call centers in 12 different countries;
-- Managed and drove vendor relationships in all related technologies (HW, SW, Circuits, toll frees, etc.) in order for
services to be delivered to the customer effectively and efficiently;
-- Developed and built organizational structure responsible for the conversion from Thomson Reuters’ phone system to
an in-house support team;
-- Managed all on-going support of the VoIP environment and phone delivery;
F ID E L IT Y I N V E S T M E N T S , Boston, MA 1995 – 2009
Senior Vice President; Fidelity Technology Group 2007 - 2009
Managed the IT Strategic Consulting Group for the Enterprise Infrastructure organization
--Created the Global Governance organization which consulted with business leaders across the company on initiatives
that impacted their workforce effectiveness, technology and operating budgets;
-- Managed a cross department matrix team on the direction, approach, business unit buy-in, acceptance, and final
deployment of Virtual Desktop technology for Fidelity’s India business units;
-- Conducted an evaluation of the company’s data center environments, scoping requirements, analyzing business
drivers, evaluating costs and power requirements; leading to the purchase of a new data center facility, and a three year
project for consolidation to increase cost efficiency and re-positioning of real estate
D E N IS E A. D E M O R E Page 2 of 3
Senior Vice President; Fidelity Technology Group 2005 – 2006
Led the IT Transformation Team for the Enterprise Services organization
--Member of the IT Transformation Steering Committee, which developed and oversaw a multi-year technology
transformation encompassing ITIL process implementation and foundation technology overhaul across a 3500 person
organization in three countries and 12 site locations;
-- Accountable for ISO20000 Service Level Management, Business Relationship Management and Supplier
Management Services within the Regional Services and Computing Facilities Team. All processes and multiple
services are ISO20000 certified.
Senior Vice President; Fidelity Investments Systems Company 2001 – 2005
Led the Strategic Services & Program Management Group (50+ staff)
--Developed the global business strategy and plan for Fidelity Systems Company’s technology outsourcing business.
Strategy was approved by the company president for funding and development
--Built the Project Management Office, to manage mission-critical FTG’s project/programs, Investment Management &
Planning, as well as cross-IT governance at the CIO level;
--Established the Project Management Forum, which conducted corporate PM symposiums, training for PM
certification and consulting services to business unit PM organizations; achieving a 97.5% success rate for employees
applying for the Project Management Institute’s coveted Project Management Professional (PMP) certification.
Increase of 40% project on-time deliverables and 30% increase in projects within budget.
--Oversaw the Global Technology Board (GTB) which consisted of 12 CIO’s from the various Fidelity development
organizations for setting strategic technology direction and resource management;
-- Established company-wide records management division within Risk and Compliance, developed roadmap for
storage, retrieval and disposition of company records.
-- Established the division roadmap for storage, retrieval and disposition of company records: met legal and regulatory
compliance, reduced operational costs through managed disposition and cost/risk rationalization, set standards and
policy; resulted in an annual savings of $2.5M.
--IT Risk & Compliance officer developing strategic technology solutions for compliance with regulations such as
Privacy Information Act.
Senior Vice President; Fidelity Pricing and Cash Management Services 2000 – 2001
Managed the Cash Management Development Group (150+ staff)
--Accountable for the software product development and maintenance of fund accounting, custody and cash
--Built the FCC Web Reporting team, which integrated web based reporting with internet access to core fund
accounting and performance data and provided clients a one stop shopping experience.
--Managed development and delivery of straight through processing which increased automated settlement by 65%.
--Built the Fund Analytics Team which conducted daily analysis of fund accounting, custody and mutual fund
management trading reducing error rates by 75%.
Senior Vice President; Y2K Program Office 1997 – 2000
Led the Y2K Test Team (350+staff) and later the Y2K Assurance Team (45+ staff) for Fidelity
--Built the Test 2000 Team responsible for the quality assurance and testing of all applications across Fidelity;
--Built the first test sub-net infrastructure with inter-operability between mainframes and client servers for testing Y2K
--Built the Quality Assurance Testing organization, responsible for providing inter-operational testing for brokerage and
transfer agent businesses and 3rd party vendors;
--Conducted the monthly evaluations of business Y2K readiness and reported to the SEC on status and audits.
Vice President; Fidelity Investments Systems Company 1995 – 1997
Managed the Institutional Development Team for FISC (250+ staff)
--Built a 250+ organization of onsite and outsourced professionals in the global delivery of product application
development for institutional trading and accounting applications.
-- Converted existing mainframe applications to IBM’s RS6000 client server for use in EMEA and APAC sales and
--Built new technology and business process for automated reporting and client statement delivery;
--Developed the plan for implementing strategically located processing centers for the Americas, EMEA and APAC
D E N IS E A. D E M O R E Page 3 of 3
T H E B O S T O N C O M P A N Y , Boston, MA (Currently Bank of New York Mellon) 1986 - 1994
Vice President, Application Development & Operations
Led the Corporate Development team, (150+) responsible for development & support of business software applications,
business requirements design and client sales support
-- Developed and executed the technology strategy plan for merging The Boston Company with Mellon Bank; reducing
headcount and eventually eliminating the Boston technology team
-- Accountable for the merger of EF Hutton Mutual funds onto the TBC platform,
--Managed the development of American Express Transfer Agent software application and processes.
--Built the DDA Q/A team, with a complete testing environment and processes
S H A W M U T B A N K , Boston, MA 1982 - 1986
(Currently Bank of America.)
Vice President, Commercial & Retail Application Development,
Led the Payroll and Human Resource Development Team, which handled the development & support of business
software applications, business requirements design and client sales proposals
M A IN S T E M I N C ., Princeton, NJ 1981 - 1982
Information Technology Manager (Fleet management industry.)
Managed the Client Server Development Team, which handled the development & support of fleet management product
for city and state municipalities, airlines and the trucking industry
N E W J E R S E Y S T A T E T R E A S U R Y D E P AR T M E N T , Trenton, NJ 1976 - 1981
Application Manager: Information Technology
--Software developer for the Payroll, Human Resources and Welfare applications, later promoted to business analyst
and then manager.
H AR V A R D E X E C U T IV E E D U C A T IO N P R O GR AM , Cambridge, MA
Advanced Information Services Management
M AS S AC H U S E T T S I N S T IT U T E O F T E C H N O L O G Y E X E C U T IV E E D U C A T IO N , Cambridge, MA
Driving Strategic Innovation
S U F F O L K U N IV E R S IT Y L A W S C H O O L , Boston, MA; J.D., Licensed attorney in Massachusetts
R ID E R U N IV E R S IT Y , Lawrenceville, NJ; B.S., Decision Sciences and Computers, double major in Accounting
Mayflower Sampler Guild: Founder and fund raiser for numerous historical societies and museums
Massachusetts Bar Association, Member
American Banking Association, Instructor
Embroiders’ Guild of America, Member