CIO Information Technology VP in Denver CO Resume Joel Daniels by JoelDaniels


Joel Daniels is a dynamic Information Technology / operations vice president with 25 years of experience open to relocation for the right opportunity.

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									                             JOEL E. DANIELS, PMP, CSM
                           San Antonio, Texas 78258 (Willing to Relocate)
                              210.639.8057 •

                            Collaborative Technology Executive

Dynamic IT / operations vice president with 25+ years of experience. History of multimillion dollar
P&L improvements through creation / implementation of new systems and software, effective new
business development, and diligent cost control. Strategic thinker with record of spearheading major
initiatives (up to $75M) and maximizing customer satisfaction. Proactive team leader with proven
ability to build strong business relationships and leverage managerial / technical expertise.

                                       Key Areas of Expertise

   Program Management • Strategic Planning / Execution • P&L Management • Team Leadership
                    • New Business Development • Post-Acquisition Integration
              Change Agent • Process Improvements • Rapid Application Deployment
      Client Relationship Management • Cross-Functional Collaboration • SLAs • Negotiation

                                  PROFESSIONAL EXPERIENCE

UDP, San Antonio, Texas • 2002 to present
Premier billing and operational support solutions provider

Vice President and Chief Information Officer (2002 to present)
Direct technology operations, P&L, PMO, and team members; report to the President / CEO and
collaborate on long-term planning. Develop and implement strategies to maximize system / solution
functionality, quality, security, and customer satisfaction, including management of key initiative to
migrate firm to process- and customer- oriented philosophies. Maintain adherence to budget targets
without sacrificing quality. Devise and institute process improvements, cost control programs, and
internal auditing solutions across multiple functional areas. Create product / application designs and
architecture; ensure alignment with customer requirements. Oversee the data management and
technical support functions. Play key role in new business development; cultivate productive client /
prospect relationships and negotiate favorable agreements.

Major Contributions:
       Increased revenues $12M by closing a 5-year contract with a global client.
       Generated 1-time $2.5M capital investment savings and $750,000 annual cost reduction by
       analyzing, eliminating, and subsequently outsourcing an internal fulfillment process.
       Positioned the firm to capture business / customers from primary competitors by developing
       a cutting-edge, integrated CRM and Financial Management software suite tailored to the
       specific requirements of telecom customers; both solutions offered unmatched functionality.
       Cut data center costs 20% and time-to-market 40% by launching Virtualization Technologies.
       Achieved 97% timely delivery rate while decreasing need for manual processes 27% by
       designing / implementing project-, objective-, and delivery-focused management model.
       Improved customer satisfaction 31% in 1 year by spearheading transition to a customer
       partnering system; obtained buy-in from internal team members and led deployment.
       Reduced code development time while optimizing integration processes and data integrity by
       creating / implementing single data model across all aspects of firm’s top application suite.
       Built strong relationships with key clients; repaired multiple faltering relationships.
       Enabled firm to earn SAS 70 Type II Certification; developed new internal control processes.
                   JOEL E. DANIELS, PMP • Page 2 •

UDP (continued)

Vice President, Information Technology (2001 to 2002)
Managed IT operations and team members. Spearheaded multi-functional infrastructure, process
improvement and organizational transformation initiatives (in areas such as data management and
billing / customer care applications). Secured advantageous contracts with vendors.

Major Contributions:
       Decreased annual IT maintenance costs 30% by consolidating services and by obtaining
       favorable price modifications of vendor agreements.
       Improved long-term competitive outlook by designing and leading a strategic infrastructure
       overhaul project; transitioned the firm to a Software as a Service (SaaS) provider.

KPMG CONSULTING, INC., Englewood, Colorado • 2000 to 2001
Global “Big 4” management and technology consultancy.

Consulting Senior Manager, Telecommunications
Oversaw large mission-critical client engagements, including strategy, planning, execution, and
supervision of staff; effectively coordinated across organizations and functions. Formed productive
relationships with clients, including new business development.

Major Contributions:
       Achieved a project turnaround on a key element of a client’s national product rollout (large
       post-deployment operational initiative, ~ 28 consultants engaged) within 10 days; assumed
       ownership of struggling project, implemented robust metrics, oversaw multiple groups
       (including internal, client, and Indian outsourced teams), and positioned project to succeed.
       Improved P&L by identifying and capitalizing on business development opportunities.
       Directed introduction and ongoing operational management of a $50M System Conversion
       Program; met or surpassed all delivery targets.

ICG COMMUNICATIONS, Englewood, Colorado • 1998 to 2000
Prominent telecom solutions enterprise.

Vice President – Customer Care and Billing
Generated and implemented post-acquisition systems integrations. Drove product launches with VP
of Sales; decreased rollout time 25% and provisioning time 30%. Enabled elimination of 13 different
applications and migration to new $25M internal CRM and Billing solution (ahead of schedule).


                                Bachelor of Science in Accounting
                            College Misericordia, Dallas, Pennsylvania
                         Associate of Telecommunications Technology
                         Associate of Electrical Engineering Technology
                    Pennsylvania State University, Lake Lehman, Pennsylvania

                                PROFESSIONAL DEVELOPMENT

                             Certified Scrum Master – Scrum Alliance
          Project Management Professional (PMP) – Project Management Institute (PMI)
            Master’s Certificate in Applied Project Management – Villanova University
                Master’s Certificate in Program Management – Villanova University


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