"Benefits Director Manager in Phoenix AZ Resume Lorraine Cruz"
L O R R A I N E P. C R U Z Scottsdale, Arizona 85260 (480) 600-3254 / firstname.lastname@example.org http://www.linkedin.com/in/lorrainepcruz PROFESSIONAL PROFILE Results-oriented benefits professional with proven abilities in benefits management, plan administration, project management, team building, and change management. Additional expertise includes the disciplines of audit, compliance, business analysis, and corporate legal transactions. Quickly grasps complex concepts and interprets ideas into a logical strategy. Able to identify areas of strengths and weaknesses and implement company policies, standards, changes in operation and systems that optimize productivity and bottom line. Flexible, resilient, and creative. AREAS OF EXPERTISE & QUALIFICATIONS Benefit & Compensation Plans Design Employee Benefits Plan Administration Exceptional interpersonal skills Effective Communicator Proven Problem Solving Skills Compliance Motivator Research and Analysis PROFESSIONAL EXPERIENCE THE PURE FED HORSE 2011-2012 Equine nutrition for the Southwestern horse Volunteer (part-time - Cave Creek, Arizona) Provided consulting and administrative services in establishment of new business (accounting, website content, marketing, manufacturing, packaging, etc.). VELOX CONSULTING, LLC, Nashville, Tennessee 2009-Current Innovative Management Consulting Company Chief Financial Officer (part-time contract – Scottsdale, Arizona) Payroll processing, human resources, tax filings – federal and state (Tennessee). Established payroll and tax reporting procedures. Brought payroll tax reporting into strict compliance with state and federal tax regulations. ON SEMICONDUCTOR CORPORATION, Phoenix, Arizona 2010-2011 Premier global supplier of high performance silicon solutions for energy efficient electronics. Paralegal Practice areas: employee benefits, mergers & acquisitions, SEC compliance, legal entity database management. PHOENIX COLLEGE, Phoenix, Arizona 2008- 2010 Paralegal Certificate (4.0 GPA) TSYS ACQUIRING SOLUTIONS, Tempe, Arizona 2005-2008 A leader in the credit card processing industry – issuing and acquiring. Benefits Manager As manager of all aspects of employee benefit plans including health, life, disability and retirement plans on a regional basis: LORRAINE P. CRUZ Page 2 Established policies and procedures for administering benefits to streamline manual processes and ensure compliance with all applicable regulations. Implemented a strong customer service process with management, employees and vendors which resulted in clear communication, reduced turnaround time, and reduction in errors. Increased customer satisfaction by perfecting personalized customer service. Created a billing review process to eliminate duplicate charges and timely payment of premiums. Supported legal department and consulted with company president on issues relating to employee benefit plan design and compliance. INDEPENDENT CONSULTANT/CONTRACTOR, Phoenix, Arizona 2002-2005 Maricopa Integrated Health System – brought employee benefits programs in house with expected first year savings of $1.75 million. Medicis Pharmaceutical Corporation – developed user-friendly clinical trial manuals and study drug packaging. CASADELACRUZ, INC., Scottsdale, Arizona 1998-2002 Benefits Consulting – Healthcare and Financial Institution Industries / Y2K Readiness – Energy Industry Vice President / Secretary St. Joseph’s Hospital & Medical Center – created project management reporting for acquisition team for the assimilation Chandler Regional Hospital’s Human Resources function into St. Joseph’s. Texaco – facilitated building and computer security awareness workshops. Southwest Bank – performed analysis of current employee benefit programs and provided strategic direction to bank president on selection of cost-effective employee benefit program. ST. JOSEPH’S HOSPITAL & MEDICAL CENTER, Phoenix, Arizona 1998-1999 Director of Compensation, Benefits & HR Information Systems BANC ONE CORPORATION, Phoenix, Arizona and Columbus, Ohio 1978-1998 Manager, Quality Assurance/Process Improvement 1997-1998 VP / Western Region Benefits Manager 1993-1997 Progressive assignments / increasing responsibilities 1978-1993 Health/Life / Pension Benefits Administration Compliance (ERISA) Human Resources Information Systems Education BS, Arizona State University, Tempe, Arizona MBA Coursework, University of Phoenix, Phoenix, Arizona Paralegal Certificate, Phoenix College, Phoenix, Arizona Relevant Courses / Seminars Leadership Development Program Enlightened Leadership Banksim References Available Upon Request