Benefits Director Manager in Phoenix AZ Resume Lorraine Cruz by LorraineCruz


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									L O R R A I N E P. C R U Z                                                                Scottsdale, Arizona 85260
                                                                                   (480) 600-3254 /

                                              PROFESSIONAL PROFILE

Results-oriented benefits professional with proven abilities in benefits management, plan administration, project
management, team building, and change management. Additional expertise includes the disciplines of audit,
compliance, business analysis, and corporate legal transactions. Quickly grasps complex concepts and interprets
ideas into a logical strategy. Able to identify areas of strengths and weaknesses and implement company policies,
standards, changes in operation and systems that optimize productivity and bottom line. Flexible, resilient, and

                                   AREAS OF EXPERTISE & QUALIFICATIONS

       Benefit & Compensation Plans Design                   Employee Benefits Plan Administration
       Exceptional interpersonal skills                      Effective Communicator
       Proven Problem Solving Skills                         Compliance
       Motivator                                             Research and Analysis

                                              PROFESSIONAL EXPERIENCE

THE PURE FED HORSE                                                                                     2011-2012
Equine nutrition for the Southwestern horse

Volunteer (part-time - Cave Creek, Arizona)
Provided consulting and administrative services in establishment of new business (accounting, website content,
marketing, manufacturing, packaging, etc.).

VELOX CONSULTING, LLC, Nashville, Tennessee                                                            2009-Current
Innovative Management Consulting Company

Chief Financial Officer (part-time contract – Scottsdale, Arizona)
Payroll processing, human resources, tax filings – federal and state (Tennessee).
Established payroll and tax reporting procedures.
Brought payroll tax reporting into strict compliance with state and federal tax regulations.

ON SEMICONDUCTOR CORPORATION, Phoenix, Arizona                                                         2010-2011
Premier global supplier of high performance silicon solutions for energy efficient electronics.

Practice areas: employee benefits, mergers & acquisitions, SEC compliance, legal entity database management.

PHOENIX COLLEGE, Phoenix, Arizona                                                                      2008- 2010
Paralegal Certificate (4.0 GPA)

TSYS ACQUIRING SOLUTIONS, Tempe, Arizona                                                               2005-2008
A leader in the credit card processing industry – issuing and acquiring.

Benefits Manager
As manager of all aspects of employee benefit plans including health, life, disability and retirement plans on a
regional basis:
    LORRAINE P. CRUZ                                                                                     Page 2

        Established policies and procedures for administering benefits to streamline manual processes and ensure
        compliance with all applicable regulations.
        Implemented a strong customer service process with management, employees and vendors which resulted
        in clear communication, reduced turnaround time, and reduction in errors. Increased customer satisfaction
        by perfecting personalized customer service.
        Created a billing review process to eliminate duplicate charges and timely payment of premiums.
        Supported legal department and consulted with company president on issues relating to employee benefit
        plan design and compliance.
INDEPENDENT CONSULTANT/CONTRACTOR, Phoenix, Arizona                                        2002-2005
      Maricopa Integrated Health System – brought employee benefits programs in house with expected first
      year savings of $1.75 million.
      Medicis Pharmaceutical Corporation – developed user-friendly clinical trial manuals and study drug

CASADELACRUZ, INC., Scottsdale, Arizona                                                           1998-2002
Benefits Consulting – Healthcare and Financial Institution Industries / Y2K Readiness – Energy Industry

Vice President / Secretary
       St. Joseph’s Hospital & Medical Center – created project management reporting for acquisition team for
       the assimilation Chandler Regional Hospital’s Human Resources function into St. Joseph’s.
       Texaco – facilitated building and computer security awareness workshops.
       Southwest Bank – performed analysis of current employee benefit programs and provided strategic
       direction to bank president on selection of cost-effective employee benefit program.

ST. JOSEPH’S HOSPITAL & MEDICAL CENTER, Phoenix, Arizona                                           1998-1999

Director of Compensation, Benefits & HR Information Systems

BANC ONE CORPORATION, Phoenix, Arizona and Columbus, Ohio                                          1978-1998

Manager, Quality Assurance/Process Improvement                              1997-1998
VP / Western Region Benefits Manager                                        1993-1997
Progressive assignments / increasing responsibilities                       1978-1993
   Health/Life / Pension Benefits Administration
   Compliance (ERISA) Human
   Resources Information Systems

                                BS, Arizona State University, Tempe, Arizona
                          MBA Coursework, University of Phoenix, Phoenix, Arizona
                           Paralegal Certificate, Phoenix College, Phoenix, Arizona

                                        Relevant Courses / Seminars
                                       Leadership Development Program
                                           Enlightened Leadership

                                     References Available Upon Request

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