L O R R A I N E P. C R U Z Scottsdale, Arizona 85260
(480) 600-3254 / firstname.lastname@example.org
Results-oriented benefits professional with proven abilities in benefits management, plan administration, project
management, team building, and change management. Additional expertise includes the disciplines of audit,
compliance, business analysis, and corporate legal transactions. Quickly grasps complex concepts and interprets
ideas into a logical strategy. Able to identify areas of strengths and weaknesses and implement company policies,
standards, changes in operation and systems that optimize productivity and bottom line. Flexible, resilient, and
AREAS OF EXPERTISE & QUALIFICATIONS
Benefit & Compensation Plans Design Employee Benefits Plan Administration
Exceptional interpersonal skills Effective Communicator
Proven Problem Solving Skills Compliance
Motivator Research and Analysis
THE PURE FED HORSE 2011-2012
Equine nutrition for the Southwestern horse
Volunteer (part-time - Cave Creek, Arizona)
Provided consulting and administrative services in establishment of new business (accounting, website content,
marketing, manufacturing, packaging, etc.).
VELOX CONSULTING, LLC, Nashville, Tennessee 2009-Current
Innovative Management Consulting Company
Chief Financial Officer (part-time contract – Scottsdale, Arizona)
Payroll processing, human resources, tax filings – federal and state (Tennessee).
Established payroll and tax reporting procedures.
Brought payroll tax reporting into strict compliance with state and federal tax regulations.
ON SEMICONDUCTOR CORPORATION, Phoenix, Arizona 2010-2011
Premier global supplier of high performance silicon solutions for energy efficient electronics.
Practice areas: employee benefits, mergers & acquisitions, SEC compliance, legal entity database management.
PHOENIX COLLEGE, Phoenix, Arizona 2008- 2010
Paralegal Certificate (4.0 GPA)
TSYS ACQUIRING SOLUTIONS, Tempe, Arizona 2005-2008
A leader in the credit card processing industry – issuing and acquiring.
As manager of all aspects of employee benefit plans including health, life, disability and retirement plans on a
LORRAINE P. CRUZ Page 2
Established policies and procedures for administering benefits to streamline manual processes and ensure
compliance with all applicable regulations.
Implemented a strong customer service process with management, employees and vendors which resulted
in clear communication, reduced turnaround time, and reduction in errors. Increased customer satisfaction
by perfecting personalized customer service.
Created a billing review process to eliminate duplicate charges and timely payment of premiums.
Supported legal department and consulted with company president on issues relating to employee benefit
plan design and compliance.
INDEPENDENT CONSULTANT/CONTRACTOR, Phoenix, Arizona 2002-2005
Maricopa Integrated Health System – brought employee benefits programs in house with expected first
year savings of $1.75 million.
Medicis Pharmaceutical Corporation – developed user-friendly clinical trial manuals and study drug
CASADELACRUZ, INC., Scottsdale, Arizona 1998-2002
Benefits Consulting – Healthcare and Financial Institution Industries / Y2K Readiness – Energy Industry
Vice President / Secretary
St. Joseph’s Hospital & Medical Center – created project management reporting for acquisition team for
the assimilation Chandler Regional Hospital’s Human Resources function into St. Joseph’s.
Texaco – facilitated building and computer security awareness workshops.
Southwest Bank – performed analysis of current employee benefit programs and provided strategic
direction to bank president on selection of cost-effective employee benefit program.
ST. JOSEPH’S HOSPITAL & MEDICAL CENTER, Phoenix, Arizona 1998-1999
Director of Compensation, Benefits & HR Information Systems
BANC ONE CORPORATION, Phoenix, Arizona and Columbus, Ohio 1978-1998
Manager, Quality Assurance/Process Improvement 1997-1998
VP / Western Region Benefits Manager 1993-1997
Progressive assignments / increasing responsibilities 1978-1993
Health/Life / Pension Benefits Administration
Compliance (ERISA) Human
Resources Information Systems
BS, Arizona State University, Tempe, Arizona
MBA Coursework, University of Phoenix, Phoenix, Arizona
Paralegal Certificate, Phoenix College, Phoenix, Arizona
Relevant Courses / Seminars
Leadership Development Program
References Available Upon Request