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STATE TELEPHONE SYSTEM SERVICES

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STATE TELEPHONE SYSTEM SERVICES Powered By Docstoc
					STATE TELEPHONE
SYSTEM SERVICES
CALL TRACER (Customer Originating Trace)

Provides security by allowing convenient tracing of
harassing, threatening, or obscene calls, by recording the        RESTRICTION LEVEL                           CALLING RANGE
traced number at the Telephone Company’s central                        0 ...................................... Deny origination
office. An automatic trace is initiated once the activation             1 ...................................... A
code is dialed prior to receiving any intervening calls.                2 ...................................... A B
                                                                        5 ...................................... A B C
To activate:                                                            6 ...................................... A B C D
. Hang up from call.                                                    7*...................................... A B C D
. Prior to receiving another call, lift handset and
  dial #57.                                                       A - INTRA-SYSTEM CALLS
You will hear a telephone company announcement that                   Jefferson City, Chillicothe, Kansas City, Lees
will prompt you to dial a “1” to complete the trace.              Summit and St. Louis
                                                                      Last Number of Exchange + Four Digit Number
The network will notify the Telephone Company of the                  (EXAMPLE: In the 751 exchange -
calling number, the time the call was received and the                1 + XXXX)
time the trace was activated. You are required to contact
law enforcement/Capitol Police, for further action. You              - Poplar Bluff
will not be provided the traced number. This feature is                Last three digit number
available on a cost per use basis. Calls that are                      (EXAMPLE: In Poplar Bluff dial 800 to call
successfully traced are $6.50 per call.                                290-5800)

                                                                        All Others
                                                                        Last four digit number
THE MISSOURI STATE                                                      (EXAMPLE: In Joplin, dial 2400 to call
TELECOMMUNICATIONS SYSTEMS                                              629-2400)

The Missouri State Telecommunications Systems is an               B - TOLL FREE LOCAL CALLING AREA
ETN or Electronic Tandem Network with locations in                EXCHANGES
Jefferson City, Brookfield, California, Cape Girardeau,             - All Cities except Kansas City and Lees Summit
Carthage, Chillicothe, Clinton, Columbia, Farmington,                 9 + Seven Digit Number
Festus, Fulton, Hannibal, Harvester, Hillsboro,                       (EXAMPLE: 9 + 498 - XXXX)
Independence, Joplin, Kansas City, Kirksville,
Lebanona, Lees Summit, Maryville, NeoshoNevada,                         Kansas City and Lees Summit
New Madrid, Poplar Bluff, Rolla, St. Charles, St. Joseph,               8+ Area Code + Seven Digit Number
St. Louis, Sedalia, Sikeston, Springfield, Warrensburg,                 (EXAMPLE: 8+816+763+ XXXX)
Warsaw, and Webster Groves.
                                                                     - OPERATOR ASSISTED (0+)
The network service at the locations is provided by                    9 + 0 + Area Code + Seven Digit Number
leasing a portion of the local telephone companies                     (EXAMPLE: 9 + 0 + 816-275-XXXX)
central office equipment, which then supplies dial tone
and communication paths to state agency subscriber                   - TOLL FREE NUMBERS
stations. The central office provides the switching                    8 + Toll Free NPA + Seven Digit Number
equipment required to route state agency calls to the                (EXAMPLE: 8 + 800-392-XXXX)
most cost effective leased facilities and also provides the
billing information on all calls originating in that area.           - LONG DISTANCE INFORMATION
Dialing from a location is accomplished by 9 + seven                   8 + Area Code + 555-1212
digit number for local calls, and 8 + ten digit number for             (EXAMPLE: 8+ 816-555-1212)
all non-local calls.
                                                                  C - ALL MISSOURI, ALL CONTINENTAL
Access to more costly facilities, namely WATS and/or                  UNITED STATES EXCHANGES, HAWAII,
toll, can be restricted at the station level. This provides           ALASKA, CANADA, AND PUERTO RICO
management with the flexibility to further control                    8 + Area Code + Seven Digit Number
telecommunication costs.                                              (EXAMPLE: 8 + 703-444-XXXX)

                                                                  D - TOLL OVERFLOW & INTERNATIONAL **
                                                                      8 + Area Code + Seven Digit Number
                                                                      (EXAMPLE: 8 + 703-445-XXXX)

                                                              2
     9 + 011 + Country Code + City Routing Code +                  PUERTO RICO, HAWAII, ALASKA, AND CANADA;
     Local Number                                                  available to levels 5, 6, and 7.
     (EXAMPLE: 9 + 011 + 44+ 71 + 7 digit local
     number)                                                       To call a number in this calling range from a state
                                                                   station, dial 8 + the area code + the seven digit number.
* Calls to network locations made from a level 7 (FAX
   or Data Line) will be routed over WATS rather than              EXAMPLE:
   over the network backbone facilities.                           To call the White House (202-456-1414), dial
** Indicates calls will be routed over telephone company           8 + 202 + 456-1414.
   facilities and will incur a TOLL charge.

DIALING INSTRUCTIONS
                                                                   CALLING RANGE D
CALLING RANGE A
                                                                   Access to TOLL overflow and INTERNATIONAL
Access from one state telephone to another within a city;          calling available to levels 6 and 7.
available to levels 1, 2, 5, 6, and 7.
                                                                   To dial a TOLL call from a state station, dial 8 + the area
To call a station from another station, dial the last three,       code + the seven digit number. If all network facilities
four or five digits - depending on the originating city.           are busy, the caller will hear a tone and the call will be
                                                                   routed to TOLL facilities.
EXAMPLE:
To call the Governor’s Office (751-3222) from another              To dial an INTERNATIONAL call from a state station,
751/522/526 station, dial 1-3222.                                  dial 9 + 011 + country code + city routing code + local
                                                                   telephone number.
CALLING RANGE B
                                                                   EXAMPLE:
Access to TOLL FREE LOCAL CALLING AREA                             To place a (TOLL overflow) call to Whitehorse Yukon
EXCHANGES, LONG DISTANCE INFORMATION,                              Canada Police Department (403-667-5555) dial 8 + 403
TOLL FREE NUMBERS, OPERATOR ASSISTED                               + 667-5555.
(0+), EMERGENCY (911); available to levels 2, 5, 6,
AND 7.                                                             To place an INTERNATIONAL call to London England
                                                                   (011-44-71-XXX-XXXX) dial 9 + 011 + 44 + 71 +
To call a local number from a state station, dial 9+ the           XXX-XXXX.
seven digit local number or dial 8+ area code + seven
digit local number.                                                NOTE:
                                                                   TOLL and INTERNATIONAL calls are routed over
To dial a toll operator assisted (0+) call from a state            telephone company facilities and will incur a TOLL
station, dial 9 + 0 + the area code + the seven digit              charge.
number. When the operator answers, give the necessary
credit card, collect, or third party information.                  CALLING FROM A STATE NUMBER:
To dial an toll free number from a state station, dial 8 +         (Except Columbia - See Below)
toll free NPA + the seven digit number.                            State Operator/State Information................ 0 or (573) 751-2000

To dial long distance information from a station, dial             * Local Directory Assistance (Cost Per Call)...................... 9-411
8 + area code + 555-1212.                                          ................................................................. or 8+ XXX+555+1212

To dial emergency 911 from a state station, dial                   Emergency Call................................................................... 9-911
9 + 911.
                                                                   Intra System Calls ....... Chillicothe, Jefferson City, Kansas City,
EXAMPLE:                                                           Lees Summit, St. Louis - Last Five Digits
                                                                    ...................................................Poplar Bluff - Last Three Digits
To call the Jefferson City Police Department (634-6400)
                                                                    ................................................ All other cities - Last Four Digits
from a 751/522/526 station, dial 9 + 634-6400.
                                                                   Local Call.............................................. 9 + Seven Digit Number
CALLING RANGE C                                                    Kansas City and Lees Summit 8+ Area Code + Seven Digit
                                                                   number
Access to ALL MISSOURI EXCHANGES, ALL
CONTINENTAL UNITED STATES EXCHANGES,
                                                                   Network Locations .............................................8 + Area Code +
                                                               3
.....................................................................Seven Digit Number        Telephone changes may be obtained through the OA-
                                                                                               Division of Information Services. Change requests must
Long Distance (within state) .............................. 8 + Area Code +                    have an authorized signature of agency directors or
.....................................................................Seven Digit Number        designated telecommunications coordinators only. It is
Long Distance (outside state)............................. 8 + Area Code +
                                                                                               important that changes in required telephone service be
.....................................................................Seven Digit Number        planned well in advance to avoid unnecessary costs and
                                                                                               the limitations of inadequate, temporary service.
Long Distance (Directory Asst.) ........8 + Area Code + 555-1212
(Cost Per Call)                                                                                751, 522, AND 526 STATION CUSTOMER
Credit Card - Third Party - Collect ..............9 + 0 + Area Code +
                                                                                               GUIDE
.....................................................................Seven Digit Number        GENERAL NOTES
                                                                                               The switchhook “FLASH” is a very important part of the
**Toll Free Number...8 + Toll Free NPA + Seven Digit Number                                    telephone system. The switchhook “FLASH” tells the
                                                                                               system you wish to activate one of the special features.
International Calls.......... 9 + 011 + Country Code + City Code +                             To “FLASH,” depress the switchhook for about 1
 .......................................................................Telephone Number       second. “FLASHING” the switchhook too rapidly has
                                                                                               no effect, and “FLASHING” the switchhook too long
WHEN IN DOUBT, DIAL “0” OR (573) 751-2000 FOR
                                                                                               may cause disconnection.
STATE OPERATOR ASSISTANCE

*In Fulton, dial as 9 + 1 + 411                                                                You must have a special dial tone in order to use a
**In Fulton, dial 9 + 1 + Toll Free NPA + Seven Digit Number                                   feature. To obtain the special dial tone “FLASH” as
                                                                                               indicated above.
COLUMBIA
                                                                                               If you hear a recording or error tone (fast busy or a
Station to Station                                                                             recording) after attempting a feature, it could mean one
   2 + Four Digit Station Number                                                               of the following:
*Local Directory Assistance
   9 + 1 + 411                                                                                 • You are prevented by the class of service on your
Local Calls                                                                                      line from accessing the feature or number requested.
   9 + Seven Digit Number                                                                      • The feature is not available due to the condition of
Network Calls/Long Distance                                                                      your line - for example, you have attempted to
   81 + Area Code + Seven Digit Number                                                           retrieve a call with CALL PICKUP and another party
Long Distance (Directory Assistance)                                                             already has retrieved the call.
   81 + Area Code + 555-1212                                                                   • The access code you have dialed is in error. (Check
Toll Free Numbers                                                                                the feature instructions)
   9 + 1 + Toll Free NPA + Seven Digit Number
Credit Card - Third Party - Collect                                                            Whatever the reason - merely “FLASH” twice to return
   9 + 0 + Area Code + Seven Digit Number                                                      to original party or to attempt the feature again.

*There is a directory assistance charge associated with                                        Check with the Telecommunications Coordinator or
these calls.                                                                                   counselor for level restriction and features which are
                                                                                               available to you.
DIRECTORY UPDATES
                                                                                               When transferring to, adding on, or consulting with
Agency Telecommunications Coordinators should be                                               another 751/522/526 customer, be sure to dial the 5 digit
notified of directory additions, deletions and changes.                                        station number.
Telecommunications Coordinators should send updates
to the following:                                                                              You must depress the switchhook for at least 3 seconds
     OA-Division of Information Services                                                       to disconnect completely from the call you were on, or
     Truman Building, Room 280                                                                 attempting. If you have not completely disconnected
     P.O. Box 809                                                                              before placing another call, you may experience a
     Jefferson City, Missouri 65102                                                            temporary loss of dial tone.
     ATTN: Directory Coordinator
                                                                                               Be sure to remain on the line until you receive the
                                                                                               CONFIRMATION Tone* indicating the system has
                                                                                               accepted the codes for the feature. If you hang up before
                                                                                               the tone, the system will not accept the feature.

SERVICE ORDERS
                                                                                           4
STANDARD FEATURES                                               When busy extension becomes idle, your telephone will
                                                                ring. To initiate ring again:
INTERNAL CALLING                                                • Lift handset.
Dial the 3, 4, or 5 digit extension number (depends on
location)                                                       The call is placed automatically and the formerly busy
Local Calls: Dial 9 + Local Number (7 digits)                   telephone rings.
Non-Local Calls: Dial 8 + Area Code + 7 digits
To Call the State Operator: Dial 0 or 751-2000                  To cancel Ring Again:
To Report Network Problems and Adds, Moves, and                 • Lift handset.
Changes: Please contact your Telecommunications                 • Dial *80, listen for confirmation tone.
Coordinator.
                                                                Ring Again will automatically be canceled if the calling
TAP/SWITCHHOOK                                                  extension does not answer the recall within the
To activate a code, many features require that you signal       programmed time out period.
the telephone system by performing a switchhook flash.
Whenever a switchhook flash is required, the                    NOTE: You may have one ring again active at a
instructions will read “Flash tap/switchhook”. If your          particular time, placing a second will cancel the first.
telephone is equipped with a flash button, press that
button. If your telephone is not equipped with a flash
button, press the switchhook button in the handset              BLOCKING CALLER ID
cradle.                                                         To block the display of your number to receiving party:
                                                                • Dial *67 before each call.
CALL TRANSFER
Allows the transfer of a call to another extension.             PICKUP - CALL
To activate:                                                    Allows you to answer incoming calls ringing at another
• Flash tap/switchhook, listen for special dial tone.           telephone within your defined call pickup group.
• Dial third party.
• Announce call.                                                To answer a ringing telephone:
                                                                • Lift handset.
If you encounter a busy, no answer or refusal to accept         • Dial *76.
transfer:
• Flash tap/switchhook twice to return to original              PICKUP - DIRECTED CALL
    caller.                                                     Allows you to answer incoming calls ringing at any other
                                                                telephone.
HOLD-CONSULTATION                                               • Lift handset.
Permits a private consultation with destination prior to        • Dial *83.
transferring a call or establishing a three-party               • Dial extension number that is ringing.
conference.
                                                                CALL FORWARD (ALL CALLS)
During an established call:                                     Allows you to redirect all incoming calls automatically
• Flash tap/swichhook, listen for special dial tone.            to another extension number.
• Dial third party.                                             To activate:
• Consult.                                                      • Lift handset.
• If you encounter a busy or no answer in attempting a          • Dial *72, listen for special dial tone.
   consultation.                                                • Dial extension number to which calls are to be
• Flashtap/switchhook twice to return to original party.            forwarded, listen for confirmation tone.

RING AGAIN                                                      To cancel:
Upon encountering a busy extension number, this feature         • Lift handset.
allows the caller to be notified (by ringing) when the          • Dial *73, listen for confirmation tone.
busy extension becomes idle and to be automatically
placed in a Ring Again mode.                                    LAST NUMBER REDIAL
                                                                Allows redial of the last called internal or external
To activate when busy tone is heard:                            number (maximum of 24 digits)
• Flash tap/switchhook, listen for special dial tone.           • Lift handset.
• Dial *80, listen for confirmation tone.                       • Dial ##.

                                                                CALL PARK
                                                            5
Allows you to park one call against your extension
number and retrieve that call from any telephone.                Changes to speed calling list are made by overwriting the
                                                                 existing number. Each extension may have a maximum
To activate:                                                     of one short and one long list.
• Flash tap/switchhook, listen for special dial tone.            HOLD PERMANENT
• Dial *78, listen for confirmation tone.                        To activate:
To retrieve parked call:                                         • Ask the caller to hold.
• Lift handset.                                                  • FLASH the switchhook 1 second (Calling party is
• Dial *79, listen for confirmation tone.                           placed on hold).
• Dial the extension number against which the call is            • Dial *77.
   parked.                                                       • Hang up.

You may originate or receive additional calls while a call       NOTE: You cannot originate or receive calls while a
is parked against your extension number.                         caller is on permanent hold. Your telephone will ring as
                                                                 a reminder of a held call.
SPEED CALL - SHORT LIST
The short lists consists of a maximum of 10 stored               To retrieve:
numbers with assigned speed location codes (0 - 9).              • Lift handset.

To program:                                                      HOLD - CALL
• Lift handset.                                                  To activate:
• Dial *74, listen for special dial tone.                        • Ask the caller to hold.
• Dial speed dial digit (0 - 9)                                  • FLASH the switchhook 1 second (calling party is
• Dial number to be stored (up to 24 digits)                        placed on hold).
                                                                 • Special dial tone is heard.*
NOTE: Include external access code(s) plus telephone
number.                                                          Dial *82.
                                                                 • Listen for CONFIRMATION tone.
• Dial #, listen for confirmation tone.                          • Dial a third party.

To activate:                                                     To retrieve:
• Lift handset.                                                  • Dial *82. You are connected to the original party
• Dial *.                                                            or
• Dial programmed speed dial digit (0 - 9).                      • Hang up. Your original party will ring your
• Dial #.                                                           telephone.

SPEED CALL - LONG LIST                                           EXAMPLE:          When a customer needs to consult
The long list consisting of a maximum of 66 stored               privately, while keeping caller on hold, and then return
numbers with assigned speed location codes of (00 - 65)          to original caller, this standard feature can be used.
may be dedicated to an individual or group of users. If
the long list is utilized by a group, only the designated        CONFERENCE THREE-PARTY
“speed call controller” may revise its contents.                 To establish a three party conference while on a call:

To program:                                                      To activate:
• Lift handset.                                                  • FLASH the switchhook 1 second.
• Dial *75, listen for special dial tone.                        • Special dial tone is heard.*
• Dial speed dial digits (00 - 65).                              • Dial the desired five digit station, 9 + seven digit
• Dial number to be stored (up to 24 digits).                       number, or 8 + ten digit number.
                                                                 • Announce the conference.
NOTE: Include external access code(s) plus telephone             • FLASH the switchhook 1 second and the three party
number.                                                             conference is established.

• Dial #, listen for confirmation tone.                          EXAMPLE: You call someone in St. Louis to arrange a
                                                                 meeting. During the conversation it is decided you need
To activate:                                                     another person to attend the meeting. Rather than place
• Lift handset.                                                  several calls to arrange the meeting, you could use this
• Dial *.                                                        standard feature to establish a conference call, and
• Dial programmed speed dial (00 - 65).                          confirm all the details in one call.

                                                             6
NOTE: In case of misdial, busy, or no answer, FLASH              To set up conferences with more than six conferees, call
the switchhook twice to return to original caller.               the State Operator (0 or 751-2000). The maximum
                                                                 number of conferees in an operator established
CONFERENCE SIX-PARTY                                             conference is 30 parties.
Allows a customer to establish a conference with a               CALL WAITING
maximum of six parties.                                          When a call waiting tone* (one burst of tone) is heard,
                                                                 proceed with one of the following:
To activate:                                                     • Complete your call.
• Lift handset.                                                  • Hang up.
• Dial directory or extension number of the first                • The new call will automatically ring your telephone
   conferee.    When the party answers, announce                 or
   conference.                                                   • Ask your party to hold.
• FLASH tap/switchhook, listen for special dial tone.            • FLASH switchhook 1 second (original party is
• Dial *71 to conference.                                           placed on hold).
                                                                 • You are connected to the second party.
To add each additional conferee:                                 • To alternate between the two parties FLASH the
• FLASH tap/switchhook, listen for special dial tone.               switchhook.
• Dial directory or extension number of conferee.
   When the party answers, announce conference.                  EXAMPLE: You are engaged in conversation and you
• FLASH tap/switchhook, listen for special dial tone.            hear call waiting tone (one burst of tone). You would
• Dial *71 to conference.                                        choose one of the options mentioned above to respond.

Should you encounter a busy, no answer or a party is             REMOTE CALL FORWARDING (CFRA)
unable to join the conference:                                   CFRA permits customers who are traveling, to activate,
• FLASH tap/switchhook twice and dial *81 to                     change, or deactivate call forwarding from anywhere
   disconnect from the busy, no answer or the party              with a touch tone phone.
   unable to join the conference.
• Dial *71 to return to the conference                           EXAMPLE: You are traveling and realize that you
              Or                                                 forgot to forward your telephone. You may access
• Dial directory or extension number of new conferee.            CFRA and forward your calls, without either going into
                                                                 the office or having a coworker forward it.
Only the originator may add parties to the conference.
                                                                 NOTE: This is an optional feature. Check with your
EXAMPLE: You are needing to speak to several people              Telecommunications Coordinator or Counselor to see if
and it is not possible to arrange a meeting. You call the        this feature is available to you.
parties using the Conference Six-Party feature.
                                                                 TO USE REMOTE CALL FORWARD YOUR
NOTE: Be sure that outside party being called can be             STATION MUST HAVE A CALL FORWARD
accessed by your level restriction.                              FEATURE ASSIGNED TO IT. There are two types of
                                                                 call forward available, call forward internal (CFI), and
At least one 751/522/526 conferee must remain in the             call forward universal (CFU). CFI allows forwarding to
conference or the conference is dropped.                         another 751/522/526 number only.           CFU allows
                                                                 forwarding to 751/522/526 as well as any other
In case of misdial, busy, or no answer, FLASH the                telephone number. If you forward to a long distance
switchhook twice and dial *81 to disconnect from the             number, your station will be billed the usage for calls
busy, no answer or the party unable to join the                  that are forwarded from your station.
conference, dial *71 to return to original caller.
                                                                 The instructions for using this feature are:
The maximum number, including yourself, allowed on a
conference is six.                                               Initial set up: (MUST BE DONE FROM BASE
                                                                 PHONE)
If the originator of the conference drops out, they cannot
reenter the conference.                                          Subscribers are required to change their PIN before
                                                                 using CFRA
If the originator of the conference drops out, no                • Lift handset.
additional conferees may be added.                               • Dial CFRA feature access code *97.
                                                                 • Hear switch announcement prompting you to enter
CONFERENCE OVER SIX-PARTY                                            feature code.
                                                                 • Dial *98#.
                                                             7
• Hear switch announcement “Call forwarding remote              • Dial (573) 526-2255.
  access”.                                                      • You will hear a prompt from the switch to enter your
• Another announcement prompts you to enter your                  5 digit number followed by the 4 digit PIN number.
  PIN number.                                                   • Dial the 5 digit telephone number of the telephone to
• Dial 1234#.                                                     be forwarded, followed by the 4 digit PIN number
• Hear prompt to enter new PIN number.                            and #.
• Dial new PIN number followed by #.                            • You will be asked to enter a code to either activate or
• Hear confirmation announcement after successful                 deactivate call forwarding. *72# activates *73
  input of PIN number, then caller drops to a busy                deactivates.
  signal.                                                       • If you are activating forwarding, the switch will ask
                                                                  you to enter the number you wish to forward to.
To change the PIN, after the initial set up: (MUST BE           • Dial the number to forward to followed by #.
DONE FROM BASE PHONE)                                           • The switch will repeat the number to be forwarded
• Lift handset.                                                   to.
• Dial CFRA feature access code *97.                            • The switch will then give you the option to confirm
• Hear switch announcement prompting you to enter                 by pressing 1, or press 2 to forward to a different
   feature code.                                                  destination, or hang up to cancel the command.
• Dial *98#.                                                    • Caller will either hear a confirmation recording or
• Hear switch announcement “Call forwarding remote                drop to a busy signal.
   access”.
• Hear announcement prompting you to enter your                 CALL FORWARD NO ANSWER
   current PIN number.                                          This feature allows incoming calls to your station to be
• Dial PIN number followed by #.                                automatically routed to a predetermined five digit station
                                                                number when the telephone is not answered within a
Hear prompt to enter new PIN number.                            given length of time. The length of time can be
• Dial new four digit PIN number followed by #, it              programmed on a station by station basis.
   must be different than the current PIN number.
• Hear prompt to re-enter new pin number.                       EXAMPLE: Your telephone has been programmed for
• Dial new Pin number followed by #.                            Call Forward No Answer. When you are out of the
• Hear confirmation announcement after successful               office your calls are forwarded to a preprogrammed
   input of PIN number, then caller drops to a busy             number after a designated number of seconds.
   signal.
                                                                SPECIAL NOTE: This is an optional feature. Check
You may activate or deactivate CFRA from any other              with your Telecommunications Coordinator or
touch tone state number by:                                     Counselor to see if this feature is available to you.
• Lift handset.
• Dial *98#.                                                    If you have this feature, you may also have Call
• You will hear a prompt from the switch to enter your          Forwarding All Calls and, or Call Forward Busy.
   5 digit number followed by the 4 digit PIN number.
                                                                Call Forward No Answer is automatically canceled when
• Dial the 5 digit telephone number of the telephone to
                                                                Call Forwarding All Calls is activated.
   be forwarded, followed by the 4 digit PIN number
   and #.
                                                                If the Call Forward No Answer is not working properly,
• You will be asked to enter a code to either activate or
                                                                check to see if the number that the calls are forwarded to
   deactivate call forwarding. *72# activates, *73#
                                                                has been changed, or is out of order.
   deactivates.
• If you are activating forwarding, the switch will ask
                                                                CALL FORWARD BUSY
   you to enter the number you wish to forward to.
                                                                This feature allows incoming calls to your station to be
• Dial the number to forward by #.
                                                                automatically routed to a predetermined five digit station
• The switch will repeat the number to be forwarded             number when your line is busy.
   to.
• The switch will then give you the option to confirm           SPECIAL NOTES: This is an optional feature. Check
   by pressing 1, or press 2 to forward to a different          with your Telecommunications Coordinator or
   destination, or hang up to cancel the command.               Counselor to see if this feature is available to you.
• Caller hears confirmation recording.

You may activate or deactivate CFRA from ANY touch
tone phone by:
• Lift handset.

                                                            8
If you have this feature, you may also have Call                   REPEAT DIALING PLUS
Forwarding All Calls and, or Call Forward No Answer.               This feature allows your telephone line to keep redialing
                                                                   a busy number, and notify you when the line is free.
Call Forward Busy is automatically canceled when Call
Forward All Calls is activated.                                    • When you hear a busy signal, flash switchhook.
                                                                   • Listen for special dial tone (If you have already hung
CALLER ID                                                            up, pick up handset and listen for regular dial tone).
This feature allows you to see the calling number before           • Dial #66.
you answer the telephone.                                          • Hang up. Your telephone line will check the number
• When you receive a call, wait until your telephone                 for up to 30 minutes.
   completes the first ringing signal.                             • A special callback ring alerts you if the line becomes
• The telephone number of the person calling you will                free.
   automatically appear on your display screen before              • Pick up the handset to automatically place the call.
   the second ring.
• The number will remain on the screen until you or                To cancel:
   the caller hangs up.                                            • Lift handset, listen for regular dial tone.
                                                                   • Press #86.
SPECIAL NOTES: This feature is an optional feature.                • Listen for confirmation tone.
Check with your Telecommunications Coordinator or
Counselor to see if this feature is available to you.              SPECIAL NOTES: This feature is an optional feature.
                                                                   Check with your Telecommunications Coordinator or
You must have a display telephone, or add-on for caller            Counselor to see if this feature is available to you. Does
ID.                                                                not work on toll free and 900 numbers, or numbers that
                                                                   are not connected to the Jefferson City switch. Repeat
You may see a “P” for private call, or “O” for outside of          dialing plus can check as many as 31 busy lines at once.
area. Private calls have had their identity blocked by the         To know what call is being completed, you must
caller dialing *67 prior to dialing. Outside calls are calls       subscribe to Caller ID.
from telephone numbers that are not connected to the
Jefferson City telephone switch.
                                                                   SPECIAL TONES
                                                                   A special-interrupted ring indicates an incoming call
AUTO CALL RETURN                                                   from another 751/522/526 customer.
This feature will redial the last caller to your telephone         (EXAMPLE: ring-pause-ring-pause)
line, even if you did not answer the call.
• Pick up handset, listen for dial tone.                           A double-interrupted ring indicates an incoming external
• Dial #69.                                                        call.
• Listen to the recorded instructions giving you the               (EXAMPLE: ring-ring-pause-ring-ring-pause)
    date, time, and telephone number of your last caller.
    Dial “1” if you want to return the call.                       A CALL WAITING Tone is a single tone heard during a
                                                                   call which indicates that a call is waiting.
If the number that called you is busy:
• Hang up.                                                         A recording usually indicates that you have made an
• Your telephone will keep trying the line for up to 30            error as stated in the General Notes or Station Customer
    minutes.                                                       Guide.
• A special callback ring alerts you if the line becomes
    free.                                                          The Special Dial Tone is an interrupted dial tone.
• Pick up handset to automatically place the call.
                                                                   A CONFIRMATION Tone is two bursts of dial tone.
To cancel:
• Dial #89.                                                        VOICE MAIL MESSAGE SERVICES
• Listen for confirmation tone and hang up.                        PROVIDES THE FOLLOWING APPLI-
                                                                   CATIONS:
SPECIAL NOTES: This feature is an optional feature.
                                                                   Voice Mail - the ability for the caller to leave a
Check with your Telecommunications Coordinator or
                                                                   comprehensive, recorded voice message and for the
Counselor to see if this feature is available to you.
                                                                   called party to store, forward and retrieve the voice
                                                                   message. These functions can be completed remotely.
Does not work on Toll Free and 900 numbers, or
numbers that are not connected to the Jefferson City
telephone switch.


                                                               9
Telephone Answering - the ability for the caller to leave          mailbox to retrieve your messages. Choose any number
a voice message when the called party’s line is not                combination easy for you to remember except for 0000
answered, forwarded to voice mail, or busy.                        and 1234. Please remember your passcode!
Electronic Bulletin Board - the ability to have special            VOICE MAIL TELEPHONE NUMBER
information mailboxes for services like on-line                    Cape Girardeau                   573-290-5585
directories, state parks information, tax information, etc.        Carthage                         417-359-1599
Automated Attendant - is an enhancement of voice                   Farmington                       573-218-6000
messaging which gives the ability to automatically direct          Jefferson City                   573-526-6245
and connect callers via a voice menu set. This allows a            Joplin                           417-629-3381
caller to reach any extension by pushing the appropriate           Kansas City                      816-889-3500
buttons on a touch-tone phone.                                     Lebanon                          417-588-4449
Interactive Voice Response (IVR) - the ability to use a            Nevada                           417-448-1399
phone as a terminal. IVR can be used for simple data               Poplar Bluff                     573-840-9494
entry and retrieval such as school registration and bank           Rolla                            573-368-2150
balances or advanced data access on a host computer.               Sedalia                          660-530-5995
This function is a highly specialized and customized               Sikeston                         573-472-6600
product and requires a stand-alone piece of hardware and           Springfield                      417-895-1350
software. Voice messaging is NOT required to use IVR.              St. Joseph                       816-271-4189
Consulting services will work with each agency on its              St. Louis (301 Numbers)          314-301-1555
application and propose a system, including pricing.               St. Louis (340 Numbers)          314-340-7756
                                                                   St. Louis (416 Numbers)          314-416-2999
                                                                   St. Louis (512 Numbers)          314-512-7888
WHAT PRODUCTS ARE AVAILABLE?                                       St. Louis (877 Numbers)          314-877-2910
Subscription Service offers voice mailboxes and                    Warrensburg                      660-429-6770
automated attendant through the State Network in the
following Sprint/United Telephone Company serving                  ENTERING YOUR MAILBOX
areas:       Jefferson City, Lebanon, Rolla, and                   Inside the Office
Warrensburg. Voice mailboxes provide voice mail,                   1. Dial *90 if there are new messages (listen for stutter
telephone answering, and electronic bulletin board.                    dial tone)
Voice mailboxes are available in two sizes:                            Dial              (See Voice Mail telephone
• Level 1                                                              number for your area) if there are no new messages.
    (20 messages/20 minutes capacity - 2 minutes                   2. Enter your passcode.
    maximum per message)
• Level 2                                                          Outside the Office
    (30 messages/30 minutes capacity - 3 minute                    1. Dial Voice Mail Telephone Number for your area.
    maximum per message) A paging feature is available             2. Enter your mailbox number
    on this level.                                                    (Usually the same as your seven digit telephone
• Automated         Attendant    has    a    number   of              number)
    features/options. Pricing depends on the agency’s
    specific needs and is based on a per port charge.              3.   Press      *


Purchase - Lease/Purchase systems can include all of               4.   Enter your passcode.
the features available in the subscription service plus
Interactive Voice Response. These stand-alone systems              If phone is forwarded to voice mail:
can interact with the subscription service. They can be            1. Dial office telephone number.
sized, configured, and priced according to the agency’s
needs.                                                             2.   Press      *

                                                                   3.   Enter passcode.
VOICE MAIL REFERENCE GUIDE:
These are the steps to follow to begin using your new
voice mail service.
First, write a greeting to record for your mailbox. An             EXITING YOUR MAILBOX
appropriate greeting would be similar to the following,            There are three ways to exit the system:
“Hello, this is               I am not able to answer my                        WXY
telephone right now; but if you will leave your name,              1.   Press    9  to exit and hang up.
telephone number and a brief message, I will get back
with you as soon as I can. Thank you.”
Second, decide on your confidential 4-digit passcode
number that you will use to identify yourself to the voice

                                                              10
               WXY   WXY                                                    • Reminder: When playing a message, press:
2.     Press    9  +  9  to send your message and

       return to the message center.                                                   *                 #               1
               OPER
3.     Press     0  to return to the attendant operator.
                                                                                   TO MOVE            TO MOVE        TO PAUSE 30
                                                                                 BACKWARDS           FORWARD 5        SECONDS:
                                                                                  5 SECONDS           SECONDS         PRESS ANY
PLAYING A MESSAGE                                                                                                    OTHER KEY
                                                                                                                     TO RESUME
• Enter your mail box (see “Entering Your Mailbox”)

• Press          PRS    to Play the current message.                        • Reminder: Always press             WXY to exit the system.
                  7                                                                                               9


Listen to the message.                                                      MAKING A MESSAGE
                ABC            GHI              JKL             DEF         • Enter your mailbox (see “Entering Your Mailbox”).
• Press:         2              4                5               3
                                                                            • Press        MNO      to make a new message.
                                                                                            6
             TO ANSWER
                THE
                              TO GIVE
                                THE
                                              TO KEEP
                                                THE
                                                           TO
                                                           DISCARD
                                                                            • Enter the mailbox number of the person to whom the
              MESSAGE        MESSAGE          MESSAGE      THE                message will be sent
                                TO                         MESSAGE
                             ANOTHER
                               USER                                            To make a message for one or more mailboxes or
               RECORD     ENTER THE                                            distribution lists follow this procedure.
                YOUR       MAILBOX
               ANSWER      NUMBER
                             THE                                            • Enter the mailbox number or distribution list number.
                          MESSAGE IS                                          Continue to add mailbox numbers or distribution lists
                           GOING TO
                                                                              numbers. If you incorrectly enter a number
                              RECORD
                             ADDITIONAL
                                                                              press          to cancel the entry.
                             COMMENTS                                                       *

                                          ABC               GHI
• Reminder: Always answer                  2     or give     4              • Press         #      to end your list and begin recording

                                                                               your message.
                                        JKL                      DEF
      a message before keeping                  or discarding
                                         5                        3
                                                                               - If you dial incorrectly (hear the wrong name), press
                                                                                  DEF                WXY
      After recording your answer or your comments, you                            3           +      9  to cancel the message.
      may press:
                                                                               Record your message (following the beep).
       PRS             DEF           ABC           MNO          WXY
        7               3             2             6            9          • Press:

                                                                                PRS                DEF         ABC           MNO          WXY
     TO REVIEW        TO         TO APPEND       TO ACTIVATE TO SEND             7                  3           2             6            9
       YOUR        DISCARD        TO YOUR         MESSAGE     YOUR
     RECORDING       AND         RECORDING       ADDRESSING RECORDING
                   RECORD                                                    TO REVIEW             TO        TO APPEND   TO ACTIVATE TO SEND
                                                   OPTIONS   AND EXIT
                    AGAIN                                                       YOU             DISCARD       TO YOUR     MESSAGE RECORDING
                                                                             RECORDING            THE        RECORDING   ADDRESSING AND EXIT
• If you have answered a message or given it to                                                 MESSAGE                    OPTIONS
                                                                                                  AND
  another user, press:                                                                         RE-RECORD
                          JKL                   DEF                         • Reminder: You may pause for 30 seconds each time
                           5                     3                            you press       to resume recording hit any other
                                                                              key.       1
                        TO KEEP                  TO
                          THE
                        MESSAGE
                                              DISCARD
                                                THE
                                                                            • Reminder: Your message will not be sent until you
                                              MESSAGE                         press WXY to exit.
                                                                                           9


                                                                       11
                                                                                              PRS
                                                                    - Set your Passcode.       7
• Reminder:       When making a message for a
  distribution list, enter the 2-digit distribution list                                            JKL
  number in place of the mailbox number.                            - Make distribution Lists.       5

• Reminder: Mailbox numbers are usually the same as                                               TUV
  a user’s seven digit telephone number.                            - Activate user Tutorial.      8


MESSAGE ADDRESSING OPTIONS
• The message addressing menu allows you to request             CREATING A DISTRIBUTION LIST
  several options for your message. The options are             •    Enter your mailbox (see “Entering Your
  confidential, request a return receipt or urgent.                  Mailbox”)
• Enter your mailbox (see “Entering Your Mailbox”).
                                                                               TUV
• Make, give or answer a message.                               •    Press      8
                                                                                       for User options.

             MNO
• Press          to access message addressing options.                         JKL
              6                                                 •    Press             to create or modify a List.
                                                                                5
    You may choose one or more of the following
    options.
             PRS                                  PRS           •    Enter the list number (number 01 to 09).
• Press       7     to activate receipt; press     7                           MNO
                                                                •    Press      6  to name your list;
    again to cancel receipt.
                                                                     - Record a list name.
             ABC                                   ABC
• Press       2     to mark confidential; press     2                           WXY
                                                                     - Press     9  to save the name.
    again to cancel confidential.
             TUV                             TUV                               ABC
• Press       8     to mark urgent; press     8  again          •    Press      2      to Add each member to the list.

    to cancel urgent.                                                - Enter the mailbox number for the person to be added.
                                                                                 ABC
• Press
             WXY
                    to exit message addressing options.         •    Repeat       2     plus mailbox numbers for each
              9
                                                                     name
             WXY
• Press       9     to send your recording and exit.                 to be added.
                                                                               WXY
                                                                •    Press      9  to save your entries and exit to main
USER OPTIONS
• Enter your mailbox (see “Entering Your Mailbox”).                  menu.
             TUV
• Press       8     for User options.                           MODIFYING A DISTRIBUTION LIST
                                                                •    Enter your mailbox (see “Entering Your
• User options include:                                              Mailbox”).
                                                                               TUV
             GHI                                                •    Press      8      for User options.
              4
   - Record your Greeting                                                      JKL
(See Flow chart for greetings).                                 •    Press      5      to create or modify a List.
             MNO
                                                                •    Press list number (number 01-09) to change.
              6

    - Record your Name.

              PRS
•    Press     7  to Play all members on the list.

                                                           12
Press       ABC            DEF
             2              3

        TO ADD A       TO DROPA
        MEMBER          MEMBER


    - Enter the mailbox number of member to add or drop.
              ABC            DEF
    Repeat     2      or      3  if required.

    menu.

•   Press WXY to save changes and exit to the main
              9


                                              CONDITIONAL GREETINGS
                                                  VOICE MAIL MAIN MENU

                                              P   to Play the first unplayed/saved message
                                              M   to Make a new message
                                      Press   U   to change User Options
                                              X   to eXit the system
                                              O   to return to the attendant



                                                            Press U
                                                           Sub-Menu

                                       User Options
                                       Press G to change your Greeting
                                               N to change your Name
                                               P to change your Passcode
                                               L to change a distribution List
                                               T to activate the Tutorial
                                               X to eXit user options




                                                            Press G
                                                           Sub-Menu
                                      Press   C   to change your Conditional personal greeting
                                              P   to change your Primary personal greeting
                                              E   to Enable a different greeting
                                              X   to eXit to the main menu



                                                                                              Press E
                            Press C                                                          Sub-Menu
                           Sub-Menu
        (Be prepared to put in all three greetings)                      Press    C    to enable your CONDITIONAL
                                                                                       PERSONAL GREETING
    Press    B     to change your Busy greeting                                   G    to enable the GENERAL
             F     to change your Forward greeting                                     GREETINGS (not recommended)
             N     to change your No answer greeting                              P    to enable PRIMARY PERSONAL
             X     to eXit to the previous menu                                        GREETINGS
                                                                                  X    to eXit to the previous menu
                                                              13
                                                                                 (Only need to enable Greetings once)

				
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