Good Medical Office Managers Deal With Human Resources
A medical office manager has a diverse range of responsibilities. Many of these responsibilities are
administrative in nature. From calculating payroll to hiring new employees , office managers carry out
their functions with decisiveness and precision. Dealing with human resources constitutes one of the
most important functions of the office manager. This is because many of the manager's functions are
interwoven with human resources.
Office administrators and managers are often required to supervise receptionists, medical billers,
transcriptionists and medical assistants working at the physician's office. In many places, office
managers are responsible for their training, development of discipline and their evaluation. A good
manager carries out his or her supervision in a fair and consistent manner. They usually have an
incredible capacity to motivate others because they realize that productivity and work quality increase
with a little pat on the back.
An available practice manager is always prepared to meet with and deal with people. This is because
they are trained to be effective communicators. Good communication is the basis for strong
interpersonal relationships. Many times , discord can arise in the office and the manager uses his
skills to diffuse the tensions and resolve conflicts. Human resource managers make use of the
principles of conflict resolution to achieve this. Skilled office managers are also equipped with strong
written communication skills. They use these skills to manage human resources within the office.
Good practice managers frequently demonstrate their faith in employee abilities by delegating
responsibility to them. They are never afraid to do this. They frequently stimulate employees to
contribute their ideas for making prevalent systems more productive. This way they strengthen
existing systems and practices. Managers usually assign employees tasks after prioritizing objectives.
They usually determine the perfect employee for a particular task so that no employee is burdened
with something they cannot handle.
Medical office managers often strive to improve working conditions, therefore they keep an eye out
for factors that could affect productivity and work output. Good office managers try to answer
questions concerning employee satisfaction with their job. They obtain this information from employee
feedback. Human resource managers usually listen to the employee feedback and use it to
streamline operations at the office. They also maintain professionalism in their interaction with other
employees at the medical office. Managers understand that they can sometimes be despised for their
position. One of the human resource functions of an office manager is hiring and firing.
The task of employee training is usually undertaken by the human resource manager. Why is this
training so important? Every office or center has its own signature culture that employees are
expected to follow. Office managers usually conduct orientation sessions in which they introduce the
employees to the culture and work requirements of the medical office or wherever the practice is
based. These orientation sessions constitute the first stage of training. Managers ensure that there
are icebreaker sessions that help employees feel comfortable. These sessions encourage employees
to demonstrate active participation in the training programs. There is no doubt that medical office
managers are vital ingredients of successful healthcare practices.