RESUME OF WELBORN SCOTT SMITH
14759 Midway Road, Terry, MS 39170
601.594.4105 – firstname.lastname@example.org
Developer / Quality Assurance Engineer with fourteen years systems administration and networking experience,
applications development, software testing, Internet programming, and Intranet development. Eleven years
automation experience administrating HP TestDirector for Quality Center and automation of manual processes
using WinRunner and QuickTest Professional. Seven years load & performance testing and tuning with
LoadRunner. An advocate of automation who understands the proper times to apply an automation strategy to
manual SDLC methods.
Contractor September 2009 to Present
Perform usage analysis for TestDirector version 8 and TestDirector for Quality Center version 9 in order to identify
which projects are actively being used and document users, assets and usage. Analyze databases across three TD
and QC servers tied to Oracle and MS SQL servers extracting number of assets for each TD module. Develop a
data migration strategy to support the porting of assets to IBM Rational Quality Manager, Clear Case, and Clear
Quest. Help determine which projects may port and which may not. Provide an alternate TD for QC version 10
upgrade path for projects that cannot port to Rational. Perform Consulting services to connect HP Quality Center
version 9.2 to IBM Rational RTC version 2.0 via the BSD QC Connector.
CONNECT TECHNOLOGY, LLC.
Manager of Quality Assurance June 2008 to August 2009
Responsible for the quality of products, management of on-site and off-shore projects, including the scoping,
design, development, quality, performance, and the maintenance of Web based Internet and Intranet applications.
Projects are developed in Visual Studio's C# .Net. Additional responsibilities are to seek out improvements to SDLC
processes, and continual development of quality control procedures.
Senior Performance Engineer September 2007 to May 2008
Conducted performance testing of data driven, eCommerce Web sites, and business applications, using HP
LoadRunner and OpenSTA load and performance tools. Managed customer projects in a remote testing
environment, driving load from multiple points of presence in order to emulate business transactions identified
under defined circumstances. Managed projects to customer requirements, planning and developing load and
performance scenarios to discover and resolve system defects. Ran and analyzed testing, and developed reports in
order to convey results and make recommendations for system improvements. Supported pre-sales activity by
developing and presenting PowerPoint presentations and product demos of TestDirector for Quality Center.
Managed the customer while reporting status to senior management. Developed internal testing systems, and
testing management processes.
J & D RESOURCES
Hilton Hotels Corporation
Contractor September 2006 to July 2007
Responsible for multiple projects accountable for requirements traceability, analysis, and tracking; test planning,
test execution and reporting of testing results, defect reporting and resolution for the application development of
Hilton Hotels Corporation Web sites across all branded sites. By leading efforts to improve QA practices through
gap analysis of current Brand.com software development processes, identified, proposed, and implemented
changes to software development lifecycles (SDLC) by moving test case development into the HP Quality Center
software tool, from MS Excel, Word, and other manual methods. Automation changes that have been implemented
include mapping tests to requirements by documenting tests and testing results in a central repository, providing for
improved application testing practices through a reusable component based structure, mapping test runs to insure
software requirements meet or exceed the needs of the organization. Lead and developed improved issue
management processes by implementing work-flow rules in the Quality Center tool using VB Script. Introduced an
automated functional and regression approach to reuse scripts across all Hilton Hotel Corporation branded sites to
enable manual resources to focus on new functionality, rather than repeating efforts to regress core business
processes. Scripts are based on the HP QuickTest Professional platform which integrates with TestDirector for
Quality Center modules. Performed load testing against internal applications and services using LoadRunner
scripts to emulate users and monitor systems performance.
RESUME OF WELBORN SCOTT SMITH
Senior Consultant October 2005 to June 2006
Performed stress and performance testing using HP LoadRunner and TestCenter software tools. Provided
consulting services for Business Process Testing using TestDirector for Quality Center and QuickTest Professional.
Organized Test Automation Frameworks to leverage common functionality and object structure. Provided
mentoring and knowledge transfer in Mercury Interactive tools and testing techniques to client resources. Managed
projects, documentation and executive reporting for SOX Express, Peoplesoft Financials, Microsoft SharePoint
Services, and Documentum projects.
Quality Assurance Manager March 2005 to September 2005
Manage quality assurance department projects including manual and automated testing and technical writing to
validate .Net products. Matured test beds creating a separate QA domain to better emulate client environments,
administered the domain, including MS Virtual Server images, and MS Virtual PC images in .Net deployed and
Citrix MetaFrame non-deployed test scenarios. Mentored automation resource in QuickTest Professional VB
scripting, constructing scripts intelligently using looping and object wait properties. Ran projects using MS Project,
documenting test cases in TestDirector, mapping tests to functional specification documents. Developed a custom
software development lifecycle (SDLC) based upon current SDLC maturity and presented to officers.
Senior Sales Engineer August 2004 to February 2005
Secure sales contracts through product demos of TestDirector, QuickTest Professional and WinRunner for a
Mercury Titanium Partner and Reseller, interfacing with clients in order to sell software products and consulting
engagements. Write Scopes of Work (SOW) detailing work breakdown and tasks, to be completed by an Orasi
consultant. Perform proofs-of-concept with QuickTest Professional, WinRunner and TestDirector to show Mercury
solutions working in client environments. Consult with clients transferring knowledge for administration,
customizations and scripting, upgrades, and back-up routines. Conduct TestDirector training and QuickTest
Professional training. Orasi is 2004 Mercury Solutions Partner of the Year.
Senior Quality Assurance Analyst January 2003 to August 2004
Researched, proposed, negotiated cost, and secured the purchase of Mercury Interactive’s WinRunner, QuickTest
Professional (QTP) with .Net Add-in, and TestDirector. Performed a gap analysis of LoadRunner and
WebAvalanche working toward the attainment of load and stress testing tools. Installed and configured TestDirector
8.0 with SQL Server 2000. Developed the legacy Match.com TrackRecord defect process flow in TestDirector.
Setup all users and groups, enforcing process flow transition rules using VB scripting, and serve as the
TestDirector Administrator. Develop Test Plans, QTP and WinRunner test scripts, perform manual and automated
testing and defect tracking and resolution of C# .Net based applications and services. Develop VB .Net applications
via the TestDirector Open Test Architecture API. Develop custom test management processes for requirements
gathering and tracking, manual and automated test planning and execution, and defect tracking and resolution.
Continuing enhancements of match.com SDLC methodology by furthering the introduction of automated processes.
ENGEL CONSULTING, INC.
SBC Communications Inc.
Senior EIT Analyst May 2002 to December 2002
Plan, develop, and document an Oracle 8.17 OBF data repository, SQL scripts, constraints, stored procedures, and
views. Views are constructed based upon test case data requirements, providing data dynamically via automated
scripts to assist in identifying the capacity and potential limitations for CLEC GUI applications (Verigate, Weblex)
and machine-to-machine interfaces (CORBA, EDI) to telecom client provisioning systems. Develop WinRunner
scripts to mine OBF data from various Intranet sites and import data to the test bed via SQL*Loader. Develop EIT
(Enterprise Integration Test) SLA (Service Level Agreements), Master Test Plans, and LoadRunner test scripts to
evaluate Corporate Information Security Web based user authentication applications, and the processing of orders
for the Golden Mailbox, an internal rewards application for sales associates. Generate, analyze, and publish
LoadRunner test results and document the testing process. Design the project CD ROM archive auto run menu.
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RESUME OF WELBORN SCOTT SMITH
AdvancePCS, Quality Assurance Test
Senior QAT Analyst December 2001 to April 2002
Served as the Rebate Billing back-end project team-lead. Gathered requirements from multiple sources
consolidating requirements in one central repository. Led business units in the development of the Rebate Billing
Integration process flow. Implemented defect tracking and resolution processes for QA and Development, fully
utilizing TestDirector in the organization for the first time. Developed test plans, test cases, SQL and WinRunner
test scripts. Performed automated and manual testing of Rebate Billing back-end procedures, and front-end
applications based upon the Java Web Start run-time environment, while documenting the process. Performed
TestDirector server configuration enhancements, and general maintenance, and documented the maintenance
process. Upgraded twenty legacy TestDirector projects to version 7.2. Developed Mercury WinRunner and
LoadRunner test scripts for Formulary and Authentication Web based applications and analyzed test results.
RCG INFORMATION TECHNOLOGY (RCG IT)
Senior Consultant, Mercury Interactive TestSuite November 1998 to November 2001
Dallas, TX office, Mercury Interactive TestSuite subject matter expert, assisting account executives on a regular
basis with sales call visits. Assisted in the development of presentations, work breakdown structures, and scopes
Motion Picture Association of America RCG IT October 2001 to November 2001
Primary responsibility was to develop WinRunner test scripts, testing a proprietary Web application for MPAA
member companies. Installed Windows NT Server 4.0, SQL Server 7, Internet Information Server 4 making
possible the installation and configuration of TestDirector 7.02 Enterprise. Served as the project TestDirector
administrator, accommodating custom configurations tailored to project requirements, and documented a
TestDirector users guide for MPAA personnel. Developed and delivered WinRunner test sets as defined by the
scope of work and documented the process.
Excel Communications RCG IT May 2001 to July 2001
Primary responsibility was to develop WinRunner test scripts based upon provided test cases, testing
Independent Representatives Home Site version 3.0. Also served as the RCG project manager responsible for
all project planning, issue tracking, change controls and deliverables acceptance. Managed self and one RCG
LoadRunner developer toward the project goal of a knowledge transfer to Excel staff, as defined in the Scope of
Work, to include the delivery of test plans, conversion of manual tests into automated scripts by consulting Excel
staff in TestDirector, WinRunner and LoadRunner automation best-practices.
Digital:Convergence Corporation RCG IT January 2001 to May 2001
Served as Applications Development internal Quality Assurance. Developed the Software Requirements
Specification (SRS), the Master Test Plan, and all Test Cases for the proprietary Web application, Your:Cue. Set
up a test bed consisting of MS Windows versions subsequent to 3.11, Macintosh system 7.x and later, IE 4.x and
greater, NN 4.x and greater. Developed WinRunner automated test scripts for regression testing, based on
specific test cases, validating the SRS was adhered to throughout all stages of development. Assisted in other
Applications Development projects testing :CRQ for Windows 2.0, :CRQ for the Mac 1.0 and :Cue Manager 2.2.
Compaq Telecom Network Solutions RCG IT January 2000 to December 2000
Responsibly for the testing and scripting of applications running on Tandem S-Series servers and the Guardian
OS. Performed an upgrade of Mercury TestDirector and WinRunner to version 6.2. Suggested and implemented
changes in terminal emulation script development from using the emulator Outside View to the emulator
MRWin6530, significantly increasing scripting support. Implemented and documented general automated testing
procedures. Developed scripts that test Node setup and configuration, SS7 link conditions and error generation,
as well as the general functionality of various network configuration and monitoring applications. Tests are
scripted via user interfaces, utilizing Tandem Advanced Command Language (TACL) and SQL queries.
CCN Managed Healthcare, Inc. RCG IT March 1999 to November 1999
Developed documented automated testing methodologies for the clients Y2K remediation effort. Setup training
labs for Mercury TestSuite classes and conducted high-level introductory training. Installed TestDirector Server
6.2 with an Oracle 7 database. Setup and configured thirty-two Windows 9x and Windows NT Workstations
within the Y2k Test and Production environments, utilizing WinRunner, TestDirector, the Oracle 8.05 client, and
Reflection for Digital/Unix 7.0. Created a test lab, with the assistance of the QA manager that the client chose to
keep beyond Y2k. Setup, configured and administrated the CCN_Y2k_Project TestDirector database. Provided
continual support of the TestSuite to CCN and RCG Y2K testers.
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RESUME OF WELBORN SCOTT SMITH
Lennox Industries RCG IT January 1999 to February 1999
Developed test scripts providing the client a mechanism to port data from an Internet application and into a newly
implemented SAP system. Responsibilities included configuring WinRunner with SAP extensions, writing and
debugging WinRunner scripts, and testing the application for accuracy, while documenting the process.
Phillips Consumer Electronics, Web TV Group
Software Quality Assurance Testing April 1998 to November 1998
Find and report discrepancies in 3rd party proprietary Internet browsing software, applications, and operating
systems. Assisted in the maintaining of workstations and the assembly of electronic components as needed.
Partner/Owner, Web Site Developer
Manage the quality of the product, new and existing accounts, conduct market research and market development,
programming Web sites using HTML, Java scripting, graphical concepts and design implementation.
Certified Product Specialist (CPS), Mercury Interactive, version 5. Completed Mercury Interactive’s, WinRunner,
TestDirector, and WinRunner advanced training courses. Successfully completed self-study and coursework for
the TestSuite, Certified Product Specialist (CPS) exam in WinRunner, TestDirector and advanced techniques of
SPECIALIZED TRAINING AND ORGANIZATIONS
- System Testing & QA Techniques | Hamilton Technologies - 2005
- MS Project | New Horizons Computer Learning Centers - 2005
- MS-2071 Querying Microsoft SQL Server 2000 with Transact-SQL | TekFocus - 2003
- Fundamentals and Advanced QuickTest Professional 6.0 | Mercury Interactive - 2003
- S-Series INS Operations & Administration | Compaq Telecom Network Solutions - 2000
- Spectra Base Course | Inet Technologies, Inc. - 2000
- WinRunner, TestDirector, WinRunner Advanced Training | Mercury Interactive - 1998
- Troubleshooting, Maintaining, and Upgrading PC’s | CompuMaster - 1998
- Introduction to Software Testing | The Learning Company - 1997
- Member of Dallas Mercury Users Group (DMUG), since 2001, Board of Directors, 2004, 2005
- Member of the International Webmasters Association, since 2001
- Member of the HTML Writers Guild, since 1996
OPERATING SYSTEMS | NETWORK ADMINISTRATION
MS DOS, Windows 9x, ME, NT Workstation, 2000 Professional, and XP Professional. Windows NT 4.0 Server,
Windows 2000 Server, Windows Server 2003, Linux, Solaris, and Macintosh. | Understanding of TCP/IP networks,
Internet Information Server (IIS), Apache, FTP Servers, Proxy Servers, NAT (Network Address Translation),
Firewalls, Routers, DNS through Bind, IP Assignments, and configurations.
DATABASES | SOFTWARE | LANGUAGES
Oracle 8i. SQL Server 7, and 2000 and MS Access. | Expertise in HP WinRunner, QuickTest Professional, Quality
Center for TestDirector software testing tools. Proficient in HP LoadRunner, TestCenter, MS Office 97, 2000, and
XP. | TSL (Test Script Language) C based Language, VB script, HTML, CFML, dHTML, PHP, ASP, SQL, TACL,
Windows API calls; some PL/SQL, Transact-SQL, EDI, CORBA, Java, C, Visual Basic and C#.
Proficient in assembling, configuring, and troubleshooting computer hardware: IBM, Compaq, Dell, HP, Generic
PC, AMD & Intel CPU, System Boards, Daughter Boards, NIC, Video Adapters, HDD, Power Supplies, Cooling
Devices, CD, CDRW, DVD, Sound Cards, External Peripherals, Hubs, Routers, Internet Appliances.
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