In an interview, Gallup chairman and CEO Jim Clifton talked about The Gallup Path, a metric-based economic model that establishes the linkages among human nature in the workplace, customer engagement, and business outcomes. The most profound thing that Gallup has found about workplace and customers is that workplace predicts customer growth better than anything else. Who you choose as manager is everything in every organization in the world. The single best thing managers can do is assign people tasks that they have a capacity to perform, and that's strength science. Strengths develop and weaknesses don't. One huge myth associated with job growth is that it's zero for entrepreneurship. For one thing, they've got to believe that it's actually a talent and that you can't "train" for it like you train somebody to change oil. They need simple testing for entrepreneurial talent because it's really different than anything else they test for.
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