Hotel Organization Chart

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					Hotel Organization Chart

โครงสร้ างการบริหารงานโรงแรม
เพื่อเป็ นการสร้างพื้นฐานความเข้าใจ ก่อนเริ่ มต้นการเรี ยนรู ้ในขั้นตอนต่อไป
จึงขออธิบายเกี่ยวกับโครงสร้างของแผนผังการบริ หารงานโรงแรม และสายงานการบริ หาร ตามลาดับชั้น ดังรายละเอียดต่อไปนี้
1. คณะกรรมการบริ หารโรงแรม Board of Director
2. กรรมการผูจดการ Managing Director
3. ผูจดการทัวไป General Manager
4. รองผูจดการทัวไป Resident Manager
5. ผูช่วยผูจดการทัวไป Executive Assistant Manager
       ้ ้ั            ่
6. ผูจดการแผนกบุคคล Personnel Manager
7. สมุห์บญชี Chief Accountant
8. ผูจดการฝ่ ายอาหารและเครื่ องดื่ม
Food & Beverage Manager
9. หัวหน้าพ่อครัว Executive Chef
10. ผูจดการแผนกต้อนรับส่วนหน้า
Front Office Manager
11. หัวหน้าแผนกแม่บาน Executive Housekeeper
12. ผูจดการฝ่ ายขายและประชาสัมพันธ์
Sales & Public Relation Manager
13. เลขานุการส่วนกลาง Central Secretary
14. เสมียนส่วนกลาง Central Clerk

สาหรับตาแหน่ง RM หรื อ EAM นั้น บางโรงแรมที่มีโครงสร้างของจานวนห้องและ Facilities อื่นๆ ไม่มากนัก
ก็อาจจะใช้เพียงตาแหน่งใดตาแหน่งหนึ่ง หรื อ อาจจะไม่ตองใช้ตาแหน่ง GM ก็ได้
ซึ่งก็แล้วแต่โครงสร้างการบริ หารงานของแต่ละโรงแรมนั้น ๆ

สาหรับตาแน่ง Secretary และ Clerk ก็เช่นกัน โรงแรมบางแห่งได้ทาการปรับเปลี่ยนให้เหลือเพียงตาแหน่งเดียว คือ
เป็ นส่วนกลาง หมายถึง ถ้าเป็ นเลขานุการ ฝ่ ายบริ หารระดับสูงก็ใช้เลขานุการส่วน ถ้าเป็ นหัวหน้าแผนก ก็ใช้ เสมียนส่วนกลาง

Hotel manager
         This article is about hotel management in practice. For academic study of hotel
         management, see Hospitality management studies and Hospitality industry.

A hotel manager or hotelier is a person who holds a management position within a
hotel, motel, or resort establishment. Management titles and duties vary by company. In
some hotels the title hotel manager or hotelier may solely be referred to the General
Manager of the hotel. Small hotels usually have a small management team consisting of
three or fewer managers while larger hotels may have a large management team consisting
of managers of various departments and divisions.
      1 Hotel Management Structure
          o 1.1 Large/Full Service Hotel
          o 1.2 Small/Limited Service Hotel
      2 Typical Qualifications for a Hotel Manager
      3 Working Conditions

Hotel Management Structure
The size and magnitude of a hotel management structure varies significantly depending on
the size and function of the hotel. A small hotel normally consists of a small core
management team consisting of the General Manager and a few key department managers
who directly handle day-to-day operations. On the contrary, a large full service hotel often
operates more like a large corporation with an executive board headed by the General
Manager and consisting of key directors serving as heads of individual hotel departments.
Each department normally consists of subordinate line-level managers and supervisors who
handle day to day operations.

Large/Full Service Hotel

A typical organizational chart for a large resort hotel operation:

General Manager reports to Regional Vice President and/or Owner/Investor

      General Manager
          o Assistant GM or Director of Operations
          o Director of Front Office
                 Front Desk Manager
                        Front Desk Supervisor
                        Rooms Coordinator
                 Night Auditor
                 PBX Supervisor
                 Guest Services Manager
                        Concierge Supervisor
                        Bell Captain
                        Valet Captain
          o Executive Housekeeper
                 Housekeeping Manager
                        Floor Supervisor
                        Laundry Supervisor
                        Public Area/Custodial Supervisor
          o Director of Sales & Marketing
                 Senior Sales Manager
                        Sales Manager
                 Senior Marketing Manager
                        Marketing Manager
                        Public Relations Manager
                 Revenue Manager
                        Reservations Supervisor
          o Director of Food & Beverage
                    Restaurant Manager
                          Restaurant Supervisor
                  Executive Chef
                  Room Service Manager
                          Room Service Captain
                  Bar Manager
          o   Director of Events and Catering
                  Convention Services Manager
                  Event Manager
                  Catering Manager
                          Banquets Captain
          o   Director of Finance
                  Finance Manager
          o   Chief Engineer
                  Engineering Manager
          o   Director of Human Resources
                  Human Resources Manager
                  Recruiting Manager
          o   Director of Security
                  Shift Supervisor
          o   Information Technology Manager

Additional Management Positions may exist for outlets such as a Golf Course, Spa, Gift
Shops, and additional facilites.

Small/Limited Service Hotel
A typical organizational chart for a small hotel operation:

General Manager reports to Regional Director and/or Owner/Investor

      General Manager
          o Front Office Manager
          o Housekeeping Manager
          o Sales Manager
          o Food & Beverage Manager

Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human
Resources are normally handled by a centralized corporate office or solely by the General

Typical Qualifications for a Hotel Manager
Background and training required varies by management title and duties involved. Industry
experience has proven to be an essential qualification for nearly any management
occupation within the lodging industry.

Industry experience is the most basic qualification for a management occupation in a hotel.
A degree in Hospitality management studies or an equivalent Business degree is often
required or strongly preferred. A graduate degree may be desired for a General Manager
position but is often not required with sufficient management experience and tenure. A
graduate degree may however be required for a corporate executive position or above such
as a Regional Vice President who oversees multiple hotel properties and General Managers.
Working Conditions
Hotel managers are generally exposed to long shifts that include late hours, weekends, and
holidays due to the 24 hour operation of a hotel. The common workplace in hotels is a fast-
paced environment, with high levels of interaction with guests, employees, investors, and
other managers.

Upper management consisting of senior managers, department heads, and General
Managers may enjoy a more desirable work schedule consisting of a more traditional
business day and having weekends and holidays off.

Depending on the size of the hotel, the hotel manager's day may include scheduling breaks,
covering a window for check in or check out, handling cash, reconciling bank accounts,
writing a review for an employee, disciplining an employee or handling dissatisfied guests.
These duties may vary each day depending on the needs of the property. The manager's
responsibility includes knowing about all current local events as well as the events being
held on the hotel property. Managers will be required to attend regular department and
company meetings. A hotel/casino property may require additional duties regarding special
events being held on property for casino complimentary guests.


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