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					Wholesale Glossary & Acronyms

911              Emergency short cut dialing used to contact police
                 departments for dispatch of officers, fire fighters or
                 ambulances. The system identifies the caller’s location
                 and other pertinent information to dispatch accurately.

Abbreviated      A feature that permits the calling party to dial a
Dialing          destination telephone number in fewer than normal
                 digits. Speed dialing is an example.

Access Charge    A regulated charge billed to either end users or Carriers
                 as compensation to the local telephone company for the
                 origination and termination of line(s.)

Access Code      A five- or seven-digit code that, when dialed, gives
                 access to a desired network.

Access Line      The portion of a leased telephone line between the end
                 user's location and the Central Office. The circuit used to
                 enter the telecommunications network.

Access Tandem    The switching system that provides distribution for
                 originating or terminating traffic between End Offices
                 and the Interexchange Carrier’s Point-of-Termination. An
                 Access Tandem is also used to distribute originating or
                 terminating traffic between a CLEC end office and an
                 intraLATA toll point or an Interexchange Carrier’s Point
                 of Termination.

ACNA             (Access Customer Name Abbreviation) A three-digit
                 alpha code assigned by Telcordia Technologies to identify
                 carriers for billing purposes.

Wholesale Glossary & Acronyms

ADN          (Advanced Digital Network Service) A digital private line
             service that transmits voice, data, video and other digital

ADSL         (Asymmetrical Digital Subscriber Loop) A technology
             that allows more data to be sent over existing copper
             telephone lines than conventional dial up modems.
             ADSL supports data rates from 1.5 to 9 Mbps when
             receiving data (known as the downstream rate) and
             from 16 to 640 Kbps when sending data (known as the
             upstream rate).

ADSR         (Administration of Designed Services Review) Indicates
             the service order circuit with which it is associated
             requires a design review by the Administration of
             Designed Services or equivalent group.

AEC          (Alternate Exchange Carrier) - - Provides the name of
             the alternate exchange carrier who arranges and
             provides for dial tone on 3rd party dial tone service

Agent        A person or company that acts on behalf of another.
             Typically individuals or companies that market the
             services of a carrier or equipment provider as if they
             were an employee of the carrier or provider.

Aggregator   An independent entity that brings several subscribers
             together to form a group that can obtain long-distance
             services at reduced rates. The Interexchange carrier bills
             subscribers. The aggregator only provides the initial plan

AIOD         (Automatic Identified Outward Dialing) An option on a

Wholesale Glossary & Acronyms
                   PBX that specifies the extension number instead of the
                   PBX number on outward calls. Used for internal billing.

Alternate Access   A form of local access where the provider is not the local
                   exchange carrier, i.e., Qwest, but a company authorized
                   to provide local access.

AMA                (Automatic Message Accounting) provides detail billing
                   for telephone calls

ANI                (Automatic Number Identification) The number
                   associated with the telephone station from which
                   switched calls are originated or terminated.

ANSI               (American National Standards Institute) A United States-
                   based organization which develops standards and
                   defines interfaces for telecommunications.

Answer             An off-hook signal sent back to an originating end when
Supervision        the called station answers.

AOCN               (Administrative Operating Company Number) Each
                   company authorized to maintain data in the national
                   routing and rating databases, on behalf of local service
                   providers, is assigned an AOCN code. This code ties
                   together all records maintained by the authorized
                   updater. NECA is an authorized AOCN. A company may
                   also be its own AOCN.

APOT               (Alternate Point of Termination) form identifies specific
                   collocation terminations at the ICDF frame where the
                   CLEC "UNE termination cables" are terminated. These
                   terminations are used for the purpose of ordering UNEs,
                   Ancillary Services, or Finished Services.

Wholesale Glossary & Acronyms

APP            (Application Date) The date a customer provides Qwest a
               firm commitment and sufficient information for a service
               order to be issued. If an order is received prior to 3:00
               p.m., that day is considered the APP date, otherwise the
               next business day becomes the application date.

AQCB           (Automated Quote Contract Billing) System used to price
               non-tariffed products and services.

ARD            (Automatic Ring Down) Private line connecting a station
               instrument in one location with a station instrument in
               another location. When station one is off hook, station
               two rings. Also called "hot line".

AS-LS          (Answer Supervision - Line Side) is a battery reversal
               method which provides on hook/off hook signaling.

ASR            (Access Service Request) The appropriate form to issue
               when ordering Access and Local Network Interconnection
               Services. ASRs are sent via mail or through Qwest's
               EXACT-PC system.

Asynchronous   Form of concurrent input and output communication
               transmission with no timing relationship between two

AT             (Access Tandem) are switches that consolidate traffic,
               reduce trunk group requirements and switch interoffice traffic.

ATIS           (Alliance for Telecommunications Industry Solutions)
               (Link italicized text to:
               http://www.qwest.com/wholesale/pcat/natjip.html) is a

Wholesale Glossary & Acronyms
                   U.S.-based organization that develops and promotes technical
                   and operations standards for the communications and related
                   information technologies industry worldwide using a
                   pragmatic, flexible and open approach.

ATM                (Asynchronous Transfer Mode Switching) The switching
                   that creates the capability for a network insensitive to
                   demands for variable bandwidth.

BAA                (Blanket Authorization Agreement) Signed by
                   interconnectors guaranteeing that they have authority of
                   the end user customer to request CPNI and place service
                   orders on the customer’s behalf.

Backbone           Network of broadband connection between switches.

BAF                Bellcore (Now Telcordia Technologies) AMA Format

BAN                (Billing Account Number) Used by telephone companies
                   to designate a billing account, i.e., a customer or
                   customer location that receives a bill. One customer may
                   have multiple BANs.

Bandwidth          A measure of the communication capacity or data
                   transmission rate of a circuit. The total frequency
                   spectrum in hertz (cycles per second) that is available to
                   a channel, or the amount of data that can be carried in
                   bps (bits per second) by a channel.

Basic PAL (BPAL)   A Public Access Line to be used with 'Smart' equipment.

Baud Rate          The speed at which a modem sends and receives data,

Wholesale Glossary & Acronyms
            e.g., 2400 bps, 9600 bps. One baud is roughly
            equivalent to one bit per second.

BBS         (Bulletin Board System) A computer system that is
            accessible by other computer users to leave messages,
            or retrieve or leave files. A bulletin board service is a
            forum for users to browse and exchange information or

BFR         (Bona Fide Request) Submitted CLECs with an
            interconnection, or pending, agreement with Qwest for
            non-tariffed, non-negotiated, non-mandated services,
            including operations standards.

BHMC        (Busy Hour Minutes of Capacity) For Switched Access
            Service-Feature Groups B and D, this term refers to the
            maximum amount of access minutes an Interconnector
            or Interexchange Carrier expects to be handled in an
            End-Office switch at peak activity during any hour
            between 8 a.m. and 11 p.m.

BIRRDS      (Business Integrated Routing and Rating Database) A
            Telcordia system

Bit         The smallest amount of information that can be
            transmitted. In binary digital transmission, a bit has one
            of two values: 0 or 1. A combination of bits can indicate
            an alphabetic character, number or perform a signaling
            switching or other function.

BLOA         (Blanket Letter of Agency) A legally binding agreement
            assuring Qwest that a Payphone Service Provider will be
            responsible for billing on all orders placed by them on
            behalf of the site.

Wholesale Glossary & Acronyms

Blocking    The inability of the calling party to be connected to the
            called party because either all permitted trunk paths are
            busy, or a path between a given inlet and any permitted
            free outlet of the switching network of a switching
            system is unavailable.

BOC         (Business Office Code) Western region FID that carries a
            three character alphanumeric code identifying the Qwest
            business that handles the customer’s service. Also, Bell
            Operating Company.

bps         (Bits Per Second) when seen in lower case, signifies bits
            per second. BPS in uppercase indicates 8 bit (bytes per

BRIDS       (Business Rating Input Database System) A Telcordia

Broadband   High capacity communication path with transmission
            speed greater than 1.544 Mbps.

Browser     Software used to access the web network, e.g.,

BSA         (Basic Service Arrangements) The underlying
            connections to and through Qwest's network. Under
            Open Network Architecture, BSAs should be considered
            the fundamental connection to the network.

Wholesale Glossary & Acronyms
BSE         (Basic Service Elements) In Open Network Architecture,
            BSEs are functions of the switched network that are
            available through Qwest and competitors on like terms.
            A BSE normally consists of an access link element, a
            features/functions element, or a transport and usage
            element that connects Enhanced Service Providers to
            their customers.

BTN         (Billing telephone number) The billing phone number
            associated with a working phone number.

Busy Hour   A consecutive 60-minute interval with the highest levels
            of measurement or derived load used in traffic

Byte        The number of bits used to represent a character. For
            personal computers a byte is usually 8 bits.

CAC         (Carrier Access Code) The sequence an end user dials to
            obtain access to the switched services of an
            Interexchange Carrier.

CAD         (Computer-Aided Design) A computer application using
            software and high-resolution graphics for drafting,
            design and other similar engineering functions.

CAM         (Computer Aided Manufacturing) Computer controlled

CAMA        (Centralized Automatic Message Accounting) An
            arrangement that provides for the recording of detailed
            billing information at a centralized location other than an
            End Office, usually a tandem.

Wholesale Glossary & Acronyms

CAMA-ONI    (Central Automatic Message Accounting-Operator
            Number Identification) An operator located at a position
            that is connected temporarily on a customer-dialed
            station-to-station call.

CAP         (Competitive Access Provider Capacity) The highest
            possible reliable transmission speed that can be carried
            on a channel, circuit or piece of equipment.

CARE/ISI    (Customer Account Record Exchange/Industry Standard
            Interface) National guidelines for the formats and
            language used in mechanized exchanges of Equal
            Access-related information between Interexchange
            Carriers and telephone companies.

CAROT       (Centralized Automatic Reporting on Trunks) A
            mechanized system for testing of trunks to ensure that
            trunks are accessible to traffic, function properly during
            call setup and termination, and provide a proper
            transmission path during a call.

Carrier     A telecommunications company providing either local
            exchange service, interLATA service, or both.

CCC         (Clear Channel Capability) A characteristic of
            a transmission path in which the bit position allocated for
            customer data may represent any combination of zeros
            and ones. For the DS1 rate, the bits allocated for
            customer data are the last 192 bits of each frame. In
            ISDN applications, use of the full 64 Kbps bandwidth on
            the B channels is referred to as clear channel capability.

Wholesale Glossary & Acronyms

CCS          (Common Channel Signaling)A signaling method in
             which a single channel conveys, by means of labeled
             messages, signaling information relating to a multiplicity
             of circuits or calls and other information, such as that
             used for network management. CCS is defined as a
             private network for transporting signaling messages. The
             primary components of the network are Signaling
             Transfer Points (STP) and data links. The two basic types
             of CCS signaling are trunk signaling, used for call set-up,
             and direct signaling; used to send queries and receive
             information from a database.

CD           (Completion Date) The date a service order is completed
             and released to the billing systems.

CEMR         (Customer Electronic Maintenance & Repair (CEMR)) A
             web interface that allows Customer interaction with the
             Qwest Maintenance & Repair facilities and request
             service for trouble tickets.

CDLR         (Confirming Design Layout Report) This date is optional
             for the customer to confirm or not to confirm the DLR.

CO or C.O.   (Central Office) Qwest's primary point to connect
             customers to the network. These highly secure buildings
             contain computerized network switching equipment.

CFA          (Carrier Facility Assignment) An identifier for the Telco
             network point where an Inter Exchange Carrier connects.

CFN          (Call Forward Number) Identifies the telephone number
             to which another telephone number is routed when call
             forwarding is activated.

Wholesale Glossary & Acronyms

Channel        A telecommunications path of a specific capacity and
               speed between two locations in a network.

Channel Bank   Channel terminal equipment used for combining
               (multiplexing) channels on a frequency-division or time-
               division basis.

CIC            (Carrier Identification Code) The four-digit number that
               uniquely identifies an Interconnector or Interexchange
               Carrier. The Carrier Identification Code is indicated by
               XXXX in the Carrier Access Code. In Feature Group B,
               the last four digits (950-XXXX) are used to identify the
               Interexchange Carrier. With Feature Group D, it is also
               used to presubscribe end users to a specific
               Interexchange Carrier.

Circuit        A transmission line connecting two or more electronic

COS            (Class of Service) The billing structure, screening & type
               of line.

CLEC           (Competitive Local Exchange Carrier) A
               telecommunications company, certified by a state
               utilities commission, that provides local exchange service
               within a Qwest local exchange and its associated local
               calling area.

CLLI           (Common Language Location Identifier) An 11-digit code
               that Qwest assigns to a Carrier’s location to designate
               the central office or area served by a central office.
               Characters 5 & 6 are the state code, 7 & 8 are the
               central office name and 9 through 11 specify equipment

Wholesale Glossary & Acronyms

CMDS           (Centralized Message Data System) A system used to
               distribute Exchange Message Record (EMR) formatted
               billing data between the recording/rating company and
               the billing company when the companies are not located
               in the same Qwest Geographic Specific Region. Data
               includes third number, collect and calling card.

CMRS           (Commercial Mobile Radio Service) An FCC classification
               for any wireless carrier or license owner whose wireless
               service is connected to the public switched telephone

CNAM           (Caller ID With Name) a feature which displays the
               phone number and name of the incoming call.

COCOT          Customer Owned Coin Operated Telephone (See COPT).

CLEC           A telecommunications company, certified by a state
               utilities commission that provides local exchange service
               within a Qwest local exchange and its associated local
               calling area.

COPT           (Customer-Owned Pay Telephones) Pay telephones that
               customers own outright rather than leasing through
               Qwest or another company. Qwest can provide access to
               the public switched network for Customer-Owned Pay

Country Code   Two or three digit codes used for international calls

Wholesale Glossary & Acronyms
                 outside the North American Numbering Plan area codes.

CPCN             (Certificate of Public Convenience and Necessity) A
                 document that registers a company as Carrier with
                 public utility and corporation commissions.

CPE              (Customer Premises Equipment) Equipment that is
                 housed at the end user's location and interfaces with the
                 telephone network.

CPNI             (Customer Proprietary Network Information) Information
                 pertaining to a customer's selected service arrangements
                 with Qwest or other BOC. This information is only
                 available to competitors when written authorization from
                 the customer is provided.

Critical Dates   The dates when each department’s work must be done
                 so the Due Date can be met.

CRO              (Complete with Related Order) FID used on service
                 orders identify 2 or more orders are dependent upon
                 each other for proper completion. Orders must be
                 completed together.

CSB              (Carrier Service Bureau) A separate group within Qwest
                 that handles Equal Access requests. The Carrier Service
                 Bureau also handles ballot scheduling and validation of
                 Equal Access input and maintenance.

CSE              (Custom Solutions Engineering) Carrier/Wholesale
                 organization responsible for pre-sale engineering.

Wholesale Glossary & Acronyms

CS&I               Formerly the System Design Center. Includes the CSI
                   group Custom Solutions and Implementation and CSE
                   group Custom Solutions Engineering (See CSI and CSE

CSI                (Custom Solutions Implementation) The
                   Carrier/Wholesale organization responsible for program
                   and project management.

CSR                (Customer Service Record) A detail of a customer’s
                   communications services including listing information,
                   service and equipment, billing etc.

CSU/DSU            (Channel Service Unit/Data Service Unit) Customer
                   premises equipment that provides basic digital
                   transmission at various speeds.

Cut Through        10 + CIC + telephone number followed by an
Dialing            authorization code for IntraLATA calls.

D-4 Channel Bank A digital multiplexer used to convert 24 voice grade
                 analog or data channels into DS1.

Database           A collection of information on a computer. Often
                   provides varying levels of information accessible by
                   certain keys or menu selections.

Db                 (Decibel) A unit of power (sound, optical or electrical)
                   increase or decrease that is proportional to the
                   exponential increase or decrease of power.

Wholesale Glossary & Acronyms
DCR              (Disconnect Reason) FID used on D orders that identifies
                 the reason why service was disconnected.

DCS              (Digital Cross-Connect System) A processor-driven
                 device that is used as an alternative means of hubbing
                 (Advanced Digital Network applications only).

DD               (Due Date) The date on which service is made available
                 to the customer.

DDD              1. (Desired Due Date) - is used to identify customer
                 preferred appointment intervals.
                 2. (Direct Distance Dialing) Any switched
                 telecommunication service that permits long distance
                 calls to be placed without operator assistance.

Dedicated Line   A non-switched channel or private line.

DLEC             Data Local Exchange Carrier A CLEC that specializes in
                 DSL services primarily by leasing lines from local phone

Demarc           (Demarcation Point) The point, jack or cross connect
                 panel, at which ownership or responsibility for operating
                 and maintaining facilities passes from one party to

Dial Around      'Dial Around' is a method used by end users to purposely
Compensation     bypass a PSP's local or long distance carrier services by
                 dialing, for example, 1010XXX1+ or 1-800 numbers. To
                 compensate PSPs for this revenue loss, the FCC has
                 mandated per call compensation to be paid by carriers to
                 PSPs via the National Payphone Clearinghouse. PSD
                 transmission is required.

Wholesale Glossary & Acronyms

DID         (Direct Inward Dialing) A Centrex or PBX optional feature
            that permits outside callers to dial an internal station
            without operator assistance.

DLIS        (Directory Listing Inquiry System) enables CLECs to
            review directory listing information prior to and
            subsequent to submitting directory listing orders to
            Qwest for processing.

DLR         (Design Layout Record) The layout for the local portion
            of a circuit at a particular location.

DLRD        (Design and Layout Report Date) The date the Designed
            Layout Report (DLR) is sent to the customer.

Download    Process of transferring information from one computer to

DS0         (Digital Signal, Level 0) provides a transmission path
            between end-user designated premises (end-to-end finished
            service). (64,000 bps)

DS1         (Digital Signal, Level 1) provides transmission of
            isochronous serial data at 1.544 mbps and has the
            capacity of 24 voice equivalent channels. Each DS1
            Contains 24 DS0's

DS3         (Digital Signal, Level 3) is used for customers who need
            to transport large amounts of information between
            locations and have the flexibility to configure
            communications services economically, such as the
            aggregation of lower speed services. Each DS3 is

Wholesale Glossary & Acronyms
             comprised of 28 DS1 Channels

DSX          (Digital System Cross-connect) frame

DSX-1        (Digital Signal Cross-connect level 1) determines how
             DS1 lines will be cross connected

DSX-3        (Digital Signal Cross-connect level 3) determines how
             DS3 lines will be cross connected

'Dumb' Set   This CPE device, or 'basic' set, has limited or no
             processing or programming capabilities. Screening,
             power, & other functions are received from the network
             Smart PAL (S-PAL).

DVA          (Designed Verified and Assigned) The date the design is
             verified as complete.

EAS          (Extended Area Service) - Allows unlimited local calling
             between exchanges without long distance charges.

EDI          (Electronic Data Interchange) Industry standard for
             direct computer to computer exchange.

Email        Generic term for electronic mail service.

EMR/EMI      (Expanded Message Record/Exchange Message
             Interface) Telcordia Technologie's standard format for
             the collection and recording of call data.

End Office   A Central Office that serves a Carrier’s end users and

Wholesale Glossary & Acronyms
                   where the first point of switching will occur.

Enhanced Services Services using network facilities and computer
                  processing that: act on the format, content, code,
                  protocol or similar aspects of transmittal information;
                  provide additional or restricted information, or involve
                  subscriber interaction with stored data.

Equal Access       The name used to describe the process of providing all
                   end users with ease of access to the long-distance
                   network using the Carrier of their choice.

Ethernet           A LAN and data link protocol based on a packet frame.
                   Normally operating at 10Mbps, multiple devices can
                   share access.

EUC                (End User Customer) Used to describe the recipient of
                   services provided by Qwest or its competitors. Often
                   referred to as "customer".

EXACT-PC           (Exchange Access Control and Tracking System for
                   Personal Computers) Bellcore's user-friendly software
                   program that permits direct input of access service
                   orders to Qwest's computer system.

Expedite           The acceleration of a processing procedure, e.g., due
                   date, that is different from the norm.

Facility Check     System which identifies if Qwest has necessary cabling,
                   wiring and central office equipment available to provide
                   service to a specific address.

Wholesale Glossary & Acronyms

FAQ         (Frequently Asked Question) Files that answer commonly
            asked questions Internet-related topics.

FBC         (Facility Based Carrier) A carrier that uses its own
            facilities to provide service.

FCC         (Federal Communications Commission) The federal
            agency responsible for establishing rules, laws and
            mandates which must be followed by regulated
            telecommunications companies.

FCD         (Frame Continuity Date) The date all preservice tests are
            performed, including stress tests. This ensures
            verification that all central office work was completed

FG-A        (Feature Group A) One dial-up network circuit via 2-wire

FG-B        (Feature Group B) One dial up network circuit via 4-wire
            connection. Providing the caller's phone number is an
            optional feature.

FG-D        (Feature Group D) One 1 + network circuit via 4-wire
            connection. Provides the caller's phone number for

FID         (Field Identifier) Used to identify a variety of service

Wholesale Glossary & Acronyms
                   order components necessary for orders to flow through
                   various systems and be worked correctly.

File Server        A computer running processes to provide files for remote
                   user systems.

Flex ANI           The software used to deploy & transmit PSDs.

FOC                (Firm Order Confirmation) The date confirmation of the
                   customers firm order request is provided to the
                   customer. It provides the schedule of dates committed
                   to by Qwest for the provisioning of the service

Foreign Exchange   Refers to telephone exchange service furnished to a
Service            customer through a Central Office of an exchange other
                   than the exchange in which the customer is physically

FOT                (Fiber Optic Terminal) Connects optical fiber to copper

FRS                (Frame Relay Service) Closed-community, private fast-
                   packet data service, targeted at the high-performance
                   information needs of business customers. Operates at T-
                   1 or subrate access service levels.

Full Duplex        Simultaneous two-way communication path.

FX                 (Foreign Exchange) A telephone service that operates as
                   though it is a local switched line rather than one
                   provided by a distant central office.

Wholesale Glossary & Acronyms

GTT         (Global Title Translation) is a process that allows dialed
            digits to be translated into a network node address and
            an application address. The process is performed in the
            SS7 network by the STP.

Gopher      Internet browsing and searching database available to
            the public.

Hz          (Hertz) A measurement of electromagnetic waveform
            energy. The number of cycles, or complete waves, that
            pass a reference point per second, where one hertz
            equals one cycle per second.

HICAP       (High-Capacity Service) Qwest's dedicated transport
            service designed to send large volumes of voice and/or
            data at 1.544 megabits per second or higher.

Home Page   The first screen page a user sees when visiting a World
            Wide Web site.

Host        A computer connected directly to the Internet; a service
            provider's computer

Hub         A designated Wire Center at which bridging, multiplexing
            or connections to other services are performed.

Hyperlink   Internet term for a word, group of words or graphic that
            a user clicks a mouse button on. The user is taken to a
            related piece of information on the network.

Hypertext   A system in which documents contain links that allow

Wholesale Glossary & Acronyms
            readers to move between areas of documents, following
            subjects in a variety of paths.

Wholesale Glossary & Acronyms


IABS        (Integrated Access Billing System) A billing system whose
            functionality includes switched and special service orders,
            rate, tax and bill, payments, meet point billing, mechanized
            adjustments and Feature Group A end-user billing.

IAC         (Infrastructure Availability Center) The entrance point into
            the network infrastructure provisioning process for
            Wholesale Account Management for all Bona Fide Requests

ICAL        An Interexchange Carrier Access Line is a PAL used
            primarily by IXCs to connect their coinless phones to the
            LEC network.

ICS         (InterCompany Settlement) using CMDS transmission and
            CATS (Calling Card and Third Number) Settlement.

IDDD        (International Direct Distance Dialing) Refers to dial-up calls
            placed to locations outside the United States.

IFE         (Integrated Front End) A service order input system used in
            the three Qwest regions. IFE downloads orders into the
            various service order processors such as SOLAR, CORD and

ILEC        (Independent Local Exchange Carrier) Local telephone
            businesses. These companies are the historical
            "Independents" who operate a local telephone business in

Wholesale Glossary & Acronyms
                non-Qwest territory. We interface with approximately 500
                ILECs, who range in size from very small (less than 10
                access lines) to very large (larger than Qwest).

IMA             (Interconnect Mediated Access) System for CLECs to send
                Local Service Requests and repair reports for POTS and
                designed services.

Inside Wiring   Wiring within a customer's premises that is used for internal
                communications or to connect CPE to the network interface.

Interexchange   Communication between two different LATAs.

InterLATA       Communication between two different LATAs.

Internet        Worldwide, interconnected networks. Through the use of
                gateways that convert formats and protocols between
                networks, the internet appears as a single network, with
                hosts and interconnected networks appearing as
                interconnected hosts.

IntraLATA       Communication within a Local Access Transport Area

IP              (Internet Protocol) Defines the unit of information passed
                between systems that provides a basis packet delivery

IP Address      A 32-bit address assigned to a host. The IP address has a
                host component and network component. IP format may
                look like this: 148.123. 45.201.

Wholesale Glossary & Acronyms
IPP        (Independent Payphone Provider) A provider of CPE coin
           telephones and services. These companies may use Qwest
           public access lines or they may purchase local access from
           another provider.

IRRG       (Interconnect and Resale Resource Guide (IRRG)) explains
           the steps you need to take in order to do business with
           Qwest. The types of business explained in the guide are as a
           Facility-Based Provider, also known as a Competitive Local
           Exchange Carrier (CLEC), and a Reseller. The IRRG is
           located here: http://www.qwest.com/wholesale/pcat/index.html

ISDN       (Integrated Switched Digital Network) Switched network
           providing end-to-end digital transparency where voice and
           data services are provided over the same transmission and
           switching facilities.

ISP        (Internet Service Provider) is a company which provides
           internet services

IXC        (Interexchange Carrier) Any individual, partnership,
           association, joint-stock company, trust, governmental entity
           or corporation engaged for hire in interstate or foreign
           communication by wire or radio between two or more

Jeopardy   A condition that endangers the completion of scheduled
           provisioning processes, e.g., no facilities available.

Wholesale Glossary & Acronyms
K         (Kilo) Metric prefix denoting one thousand

Kbps      (Kilobits per second) A measurement for data transmission.
          One kilobit is 1,000 bits per second.

kHz       (Kilohertz) Equals 1,000 hertz (1,000 cycles per second.)

LAM       (Loop Assignment Makeup) The date on which the loop
          assignment and loop make-ups are provided to the
          appropriate work groups.

LAN       (Local Area Network) A group of computers connected for
          the purpose of sharing resources.

LATA      (Local Access and Transport Area) Denotes a geographical
          area established for the provision and administration of
          communications service. It encompasses one or more
          designated exchanges, which are grouped to serve common
          social, economic, and other purposes.

LCA       (Local Calling Area) Defines the area(s) a customer can call
          without toll charges being incurred.
LCC       (Line Class Code) screening enables control over the types
          of calls individual lines can make or receive.

LERG      (Local Exchange Routing Guide) Telcordia Technology's
          document that identifies ends offices and their relationship
          to Tandem offices.

LFACS     (Loop Facilities Assignment and Control Center) System
          which assigns outside plant facilities, based on the type of
          service (design vs. non-design) requested and the serving

Wholesale Glossary & Acronyms
               central office and its wire center.

LIDB           (Line Identification Database) The Common Channel
               signaling system process of validating queries to determine
               the existence of data. Services include validation of the
               Qwest calling card; determination of billed lines that
               automatically reject or accept verification of certain calls
               billed as collect or bill-to-third party; determination of
               whether the billed line is a Qwest public or semi-public pay
               telephone; and, determination of the status of Central Office
               codes as active or vacant.

Line-Side      A connection of transmission path to the line-side of a local
Connection     exchange switching system.

LNP            (Local Number Portability) the ability to transfer either an
               existing fixed-line or mobile telephone number assigned by
               a local exchange carrier (LEC) and reassign it to another
               carrier. In most cases, there are limitations to
               transferability with regards to geography, service area
               coverage and technology.

LNPAs          (Local Number Portability Administrators) is a neutral third
               party which administers seven regional databases that serve
               specific geographic areas

LOA            (Letter of Agency) Written by a customer authorizing a
(Exclusive)    specific inter-connector to act exclusively on behalf of the
               customer when requesting CPNI or service order activity.
               The letter may have a set time frame or may be open

LOA            (Letter of Agency) The customer’s written or recorded
(Individual)   authorization for an interconnector to act on behalf of the
               customer when requesting CPNI or service order activity. A

Wholesale Glossary & Acronyms
             customer may have Individual Letters of Agency signed with
             various providers.

Local Loop   The circuit between an end user's phone or terminal and the
             equipment at the local serving Central Office. Also called
             local access.

LONAL        (Local Off Network Access Line) Similar to Foreign Exchange
             Service, this line terminates local calls from an end user's
             private network.

LPIC         A Local Primary Interexchange Carrier provides IntraLATA -
             local long distance calls.

LRAC         (Local Resource Administration Center) Builds technician
             logs, monitors the work order to a technician.

LRN          (Local Routing Number) A 10-digit code that represents a
             specific carrier.

LSR          1. (Local Service Request) a form requesting transfer of or
             change to existing service.
             2. (Leaf Setup Request) refers to a new multi-point
             connection in ATM

M            One million.

MAN          (Metropolitan Area Network) LANs interconnected within
             approxi-mately a 50 mile radius.

MCN          (Master Customer Number) An 11 character Bill section FID
             that identifies correct market unit managing the account.

Wholesale Glossary & Acronyms

MCO        (Maintenance Control Office) is responsible for coordination
           and completion of all trouble clearing activities associated
           with a maintenance request.

Megabits   (Mbps) A measurement of data transmission. One megabit
           equals 1 million bits per second.

MF         (Multifrequency) Having more than one frequency.

MOP        (Method of Procedure) is a form which defines the activity to
           be performed as well as the quality, location and equipment

MOU        (Minutes of Use) The conversation time or the period of time
           from return of answer supervision to receipt of disconnect
           supervision, over Switched Access Service.

MPOP       (Minimum Point of Presence) The point at which the line
           enters the facility. The Demarc is located next to the MPOP.

MPTS       (Multiple POP Tandem Sectorization) A tandem routing
           option on originating Feature Group C and D service that
           allows customers to balance call volumes.

MSAs        1. (Master Service Agreements (MSAs) is template
               versions of contracts and determine if you wish to enter
               into a commercial business relationship with Qwest.
            2. (Metropolitan Statistical Areas) provides specific
               information to aid customers in determining pricing,
               density, product availability, and provisioning/repair
MSOs       (Multiple System Operators) is a term used in the cable
           industry to describe a company which owns and operates

Wholesale Glossary & Acronyms
             two or more cable TV systems.

Multimedia   Computer systems providing audio, video and data.

MUX          (Multiplexer) Devise combining two or more signals into a
             single composite data stream for transmission on a single

MUXing       Multiplexing, to transmit more than one signal over a single

Narrowband   Transmission speeds less than 1.544 Mbps.

NANC         (North American Numbering Council) is a Federal Advisory
             Committee that was created to advise the Commission on
             numbering issues and to make recommendations that foster
             efficient and impartial number administration

NANP         (North American Numbering Plan) refers to the telephone
             numbering scheme used for the public switched
             telecommunications networks to route calls to subscribers.

NANPA        (North American Numbering Plan Administration) is the
             numbering plan for the Public Switched Telephone Network
             for Canada, the US and its territories, and the Caribbean.

NC           (Network Channel Code) is an industry standard code that

Wholesale Glossary & Acronyms
          define type of service being provided at each end of a

NCI       (Network Channel Interface) is an industry standard code
          that identifies five (5) interface elements located at the
          Point of Termination (POT) or Network Interface (NI).

NCTE      (Network Channel Terminating Equipment) Customer
          Premises Equipment used with Qwest’s Switched Digital

NDM       (Network Data Mover) File transmission protocol software.

Network   The set of switches, circuits, trunks and software that make
          up a telecommunications facility.

Node      An entity that accesses a network.

NPA       (Numbering Plan Area) North American area codes, three

NPAC      (Number Portability Administration Center) handles
          administrative functions of the LNPA which includes all
          management tasks required to develop and administer the
          regional databases,

NR1       A charge code that permits a specified non-recurring charge
          to be billed which is different from the tariff rate.

NRC       (Non-Recurring Charge) A one time charge that applies to
          the connection of telecommunications service and/or

Wholesale Glossary & Acronyms

NRI       (Number Route Indexing) Permanent route index that point
          to a specific trunk group.

NXX       The first three characters of a seven digit telephone

OBF       (Ordering and Billing Forum) provides a forum for
          customers and providers in the telecommunications industry
          to identify, discuss and resolve national issues which affect
          ordering, billing, provisioning and exchange of information
          about access services, other connectivity and related

OC&C      (Other Charges and Credits) The portion of a customer
          telephone bill that itemizes work done charges for that
          billing period.

OCN       (Operating Company Number) are assigned to all
          telecommunications service providers for unique
          identification. They are used in mechanized systems
          throughout the industry to facilitate the exchange of
          information. NECA assigns all OCNs.

OCO       (Overall Control Office) The center the overall responsibility
          for provisioning steps

ODM       (Online Dispute Management) Is a common Web portal
          accessed via the Remote Control ordering system that
          allows Qwest Wholesale national customers to enter,
          submit, view, update, and cancel billing disputes.

ONA       (Open Network Architecture) A reconfiguration of Qwest's

Wholesale Glossary & Acronyms
                network whereby the Basic Service Elements of the
                switched network would be offered, for a price, to providers
                of Enhanced Services.

ONAL            (Off-Network Access Line) Similar to Foreign Exchange
                Service, this line terminates LATA-wide calls from an end
                user's private network.

Outside Plant   The connection from a customer's premises to Qwest's
                Central Office. Outside plant can be several different
                technologies, including cable, copper wire or fiber,
                depending on the type of service at the customer's location.

PAL             (Public Access Line) An access line provided by Qwest for
                use with CPE coin telephones.

PBX             (Private Branch Exchange) Telephone switching equipment
                located on a customer's premises that establishes
                communications between individual users and the public
                network; typically also provides switching within a
                customer's local area.

PC              (Personal Computer) A computer system used primarily by
                one person.

PCAT            Product Catalog

PCS             (Personal Communications Service) A second-generation
                digital voice, messaging and data cell phone system in the
                2GHz range. PCS systems use a different radio frequency
                (1.9 GHz band) than cellular phones (800 MHz) and

Wholesale Glossary & Acronyms
                 generally use all digital technology for transmission and
                 reception. PCS works over CDMA, GSM and TDMA and can
                 be used internationally.

PIC              (Primary Interexchange Carrier) An assigned carrier
                 selected by end users to carry their inter-LATA long-
                 distance calls.

PIN              (Personal Identification Number) An eight-digit code used
                 for Switched Access Service-Feature Groups A and B that
                 lets end users gain access to a Carrier’s network.

PIU              (Percent of Interstate Usage) The amount of traffic a
                 Carrier’s network will transport across state boundaries.

POA              (Proof of Agency) A form signed by both a customer and a
                 reseller that provides written authority for the reseller to act
                 on behalf of the customer when ordering wholesale resale

POI              (Point of Interface) is used to show the physical interface
                 between two different carriers

Point-to-Point   A type of connection that links two, and only two, logical
                 entities directly, with no intermediate processing nodes or

POP              (Point-of-Presence) A physical location which is usually a
                 building where the Interexchange Carrier system is
                 interconnected with the Local Exchange Carrier Network.

Wholesale Glossary & Acronyms

POT            (Point-of-Termination) A designated point at or near a
               customer-designated premise at which the telephone
               company's responsibility for the provision of access service
               ends. Also called POP (Point-of-Presence.)

POTS           (Plain Old Telephone Service) Term used to identify non-
               complex services normally having one telephone number,
               such as 1FB and 1FR.

Primary Path   The preferred route from one switched node to another.

Product        A brief definition of a product and/or service used in written
Overview       methods and procedures.

Protocol       Formal set of rules for the format, sequencing, error control
               and timing of information sent on a data network.

PSC            Public Services Commission (Same as PUC)

PSD            (Payphone Specific Digit) As mandated by the FCC, a is
               transmitted on PAL lines to IXCs for purposes of Dial Around
               Compensation. Flex ANI technology allows

               Qwest central office switches to transmit the "29" (Inmate
               Phone) or "70" (Public Phone) digits on Basic PALs.

PSP            A Payphone Service Provider or 'vendor'.

PSTN           (Public Switched Telephone Network) is the network of the
               world's public circuit-switched telephone networks

Wholesale Glossary & Acronyms
PTD             (Plant Test Date) The date acceptance testing is performed
                with a customer and/or vendor.

PUC             Public Utilities Commission The governmental agencies that
                regulates utility companies

QORA            Qwest ® Online Request Application allows you to use a
                Graphical User Interface (GUI) to electronically submit
                Access Service Requests (ASRs)
QPF             (Quotation Preparation Fee) Denotes the fee for the work
                activities performed by Qwest to provide to a Carrier a
                quotation for Virtual Expanded Interconnection/ Collocation.

Q.Pricer        A web-based management tool that allows customers to
                obtain and save a price quote for unregulated leased local
                access, unregulated private line services, unregulated Qwest
                local broadband services, customer provided access (CPA)
                and regulated private line services.

Qwest Control   A secure proprietary on-line and web-based application that
(QControl)      provides instant access and management control over a
                broad range of Qwest National Wholesale products and

RA Date         On treatable bills, the date the Qwest billing system formats
                a reminder notice which is mailed to a customer advising of
                an over due bill. A "pay by" date is indicated on the notice.

RAM             (Random Access Memory) The part of a computer's memory
                that stores information temporarily while the information is

Wholesale Glossary & Acronyms
              being used.

Rate Center   Specified geographical coordinate location used for
              determining mileage.

RB Date       On treatable bills, the date the Qwest billing system notifies
              the collection office to contact the customer by telephone
              regarding an over due bill.

RBOC          (Regional Bell Operating Company) One of the seven "Baby
              Bell" companies established by the 1982 Modified Final
              Judgement that specified the terms for AT&T divestiture,
              e.g., Qwest, Ameritech, Nynex.

RCMAC         The department at Qwest that programs
              telecommunications lines so the telephone numbers function

RDBS          (Routing Data Base System) contains detailed descriptions
              of all Competitive Local Exchange Carriers (CLECs) and
              wireless companies networks in the NANP area necessary
              for message routing, common channel signaling call setup,
              operator service access routing and message rating.

RFS           Ready For Service

Resellers     These companies resell Qwest services to both residence
              and business customers. The type of products that are
              resold go from simple 1FR/1FBs to very complex Centrex
              systems and Frame Relay. Most of these customers have
              interconnection agreements with Qwest that allow them a

Wholesale Glossary & Acronyms
          wholesale discount on services the purchase from Qwest to
          resell to their end-user.

RID       (Records Issue Date) The date that all design and
          assignment information is sent to the central office
          installation forces.

RO        (Related Order) FID which carries an order number of an
          order which is related to a second order, but not dependent
          upon completion of that second order.

R/O       (Read Only) Data that cannot be modified by the reader.

ROM       (Read Only Memory) Memory whose contents may be read
          but not changed. Used for storing firmware and remains
          even when the computer's power is off.

Router    System that controls message distribution between multiple
          optional paths. Routing protocols are used to gain
          information about the network and select the best path.

ROW       (Rights of Way) allows access to land that Qwest owns or
          controls for the placement of your telecommunications facilities.
          ROW is for a path that may run under, on, above, across, along
          or through public or private property, including multiunit

RSA       Repair Service Attendant

RSS       (Regional Subscription System) The system by which Qwest
          processes Equal Access information that allows end users to
          obtain service from their Interexchange Carrier of Choice.

Wholesale Glossary & Acronyms
SCC              (Service Connection Charge) A one time charge to connect
                 an item of telecommunications service and/or equipment.

SCID             (Sonet Carrier ID) Identifier that a Qwest Engineer assigns
                 for TIRKS data. It identifies the carrier and location of the
                 carrier’s equipment.

SCP              (Service/Signal Control Point) A part of SS7. A SCP is
                 usually a host computer with databases.

SDC              (Service Delivery Coordinator) Also, formerly known as
                 System Design Center. Now Custom Solutions &

SDS              (Switched Digital Service) A data transport service offered

                 Qwest that lets end users establish digital connections to
                 multiple locations through the public switched network.

Selective        A service that restricts an end user from placing 1+, 0+,
Carrier Denial   00- and 10XXX calls from each restricted Feature Group D

Server           A remote computer that provides information accessible
                 across a network.

Serving Wire     Denotes the Qwest office from which dial tone for local
Center           exchange service would normally be provided to the
                 customer premises.

SIC              (Standard Industrial Classification) A code developed by
                 Telcordia Technology's that identifies a business account's

Wholesale Glossary & Acronyms
          primary line of business, e.g., Restaurant, Auto Parts New.

SID       (Scheduled Issue Date) The date that a service order is
          entered into Qwest’s order distribution system.

Slam      Changing a customer's interexchange carrier without

SMDS      (Switched Multi- Megabit Data Service) Wide area, public
          packet data service encompassing high-performance
          information transport.

          This is an internal system

          This is an internal system

SONET     (Synchronous Optical Network) Standards and supporting
          technologies allowing for optical interfaces at both ends of
          an optical fiber; also connects equipment from different

          This is an internal system

          This is an internal system

SS7       (Signaling System 7) Addressing protocol that speeds call
          processing by operating out of band.

SSP       (Service Switching Ports)

Wholesale Glossary & Acronyms
STP             No reference to this Switching Transfer Points or Single
               Transfer Points, part of SS7. STPs are packet switches.

STS                 No reference to this
                  Synchronous Transport Signals is standard for data
                  transmissions over SONET
                  No reference to this

SWC            (Serving Wire Center) is the geographic area served by a
               given company or companies

Switch         A device, such as a PBX, that responds to originator signals
               and connects the caller to the desired communications

Switched DS1   Public Switched asynchronous transmission service that
               allows customers to set up and take down 1.544 Mbps
               circuits between locations in less than 10 seconds.

Tandems        Switches that consolidate traffic, reduce trunk group
               requirements, and switch interoffice traffic. They allow
               Qwest to manage the network more economically. Also
               referred to as "local" and "access" tandems.

TBE            (Toll Billing Exception) Used on service orders to establish
               and maintain specific toll restrictions on a telephone

TC             (Transfer of Calls) FID used on service orders that
               designates an alternate telephone number to call when the
               primary is discontinued.

Wholesale Glossary & Acronyms
TCIF           Telecommunications Industry Forum

TN             Telephone Number

Token Ring     An IBM LAN-based protocol that uses a ring shaped
               configuration. It has speeds of 4Mbps and 16Mbps. Data is
               transmitted from machine to machine with only one
               machine in control of the token is able to transmit.

Traffic        The messages or calls that flow through the circuits or
               equipment on a communications network. The four Switched
               Access capacity traffic types are originating, terminating,
               voice data and SwitchNet 56.

Trunk          A line which runs between two switches or swiching systems
               which are generally found in Central Offices and/or PBXs.

Trunk Group    A group of circuits of a common type originating from the
               same location.

TSC            Two-Six Code

Turn Up        Completion of an installation of a circuit and making it
               available for use by a customer.

Twisted Pair   Two copper wires twisted to cancel their own radio
               frequency interference to reduce noise on the circuit.

Wholesale Glossary & Acronyms

UNEs          Unbundled Network Elements

Upload        To transmit a file from one computer to another.

User ID       A unique name or number or both associated with a user
              name on a computer server.

USOC          (Universal Service Order Code) Standard code assigned to
              tele-communications service offerings, e.g., TFB, 9ZR.

VCP           (Vendor Commission Plan) The Qwest Vendor Commission
              Plan allows PSP's to earn competitive commissions on local
              & IntraLATA 0+/0- calls routed through Qwest.

VH            Vertical and horizontal grid points used to determine
              straight-line mileage between locations. The junction point
              is the called V and H coordinate.

Voice Grade   The term applied to channels used primarily for speech
              transmission, generally with a frequency range of about 300
              to 3,000 cycles per second (hertz.) Voice Grade channels
              may be used to send analog or digital data or facsimile.
VPN           (Virtual Private Network) Permits a switched network to
              have special services such as abbreviated dialing. This
              allows an end user to call between two long distance
              locations without having to dial all numbers.

WAN           (Wide Area Network) Remote computer system that allows
              file sharing among geographically distributed locations.
              Speeds are generally slower than those of LANs or MANs.

Wholesale Glossary & Acronyms
WATS            (Wide Area Telephone Service) Normally an 800-telephone
                number that permits a caller to call toll free to the
                subscriber of the WATS service.

Wideband        Transmission speeds between 1.544 and 155 Mbps.

Wire Center     A building housing one or more end office and/or tandem
WSPs             Wireless Service Providers

WWW             (World Wide Web) Internet system for hypertext linking of
                multimedia documents. Allows a user to travel through
                multiple related documents by following a chosen route by
                clicking on words or graphics.

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