NASA - ACTEL PCN Meeting
Director, Quality & Business Process
May 8, 2002
What Was the Notification Process in 2000?
Customer Notification was to listed customers of record who directly
purchased the affected products from Actel.
List was generated based on the ordering information obtained from the purchase
order, distributor and Actel Sales.
On this specific issue, Actel reviewed all their purchase order requisitions for RTSX
product and contacted the distributors for a listing of affected end customers. Actel
then sent notification letters via Federal Express to the end customers.
Mailing of Product Change Notification (PCN) was to Contracting Agent
listed on the purchase order.
Current PCN System
Use of GIDEP PCN vehicle for all Military/Aero and QML product.
Currently Actel has a process to communicate changes and issues that
are critical to customers.
PCN process complies with requirements in MIL-PRF-38535
Actel makes the notification of the change through the GIDEP Alert, Problem
Advisory, or PCN, depending on the nature of the issue, in parallel to the Actel PCN
Notification letters (PCNs) are assigned a document control number and sent via
Returned receipt is matched with mailing list.
This verifies that all customers received notice.
For Q1 -2003, Actel will establish a Web Based notification System to replace
manual mailing and offer additional information usually requested by Actel
Current PCN Process
All PCN notification requires TRB (Actel Technical Review Board).
TRB members are quality, engineering, marketing and test personnel.
The TRB is empowered to decide on the relevancy of the change and its impact on
Form, Fit and Function of product shipped to customers, and require that other
information or testing to be completed to ensure military and QML requirements are
TRB Review of the plan for the proposed change, proposed test plan, results of
engineering qualifications and recommendations.
IF conclusions and recommendations are acceptable to the TRB team, approval of
the change occurs.
TRB approves the requirement for customer notification based on certain guidelines
documented in the procedure (1-04-13045). The guidelines align with the Military
TRB must approve all Gidep notifications.
New Notification System
Web Based Notification System
Scheduled for implementation in Q1 of 2003
Customers can select to receive information such as:
Application Notes and revisions
New Data Sheets and revisions
Changes in adapter modules and new releases
New Software releases and updates
Programmer software updates
Customer Qualification report availability
On-going reliability updates
Notice of New PCNs for Process, product, or procedural changes
New Notification Systems
Customer A orders Military/Aerospace products from the SX-S family
During the sign-up process the customer can select a specific part, or product family.
This allows the customer to define what information is needed for a specific
The web based application will periodically notify the customer requesting a
verification of information. This allows Actel to remain current with its notification list.