Northumbria Healthcare NHS Foundation Trust Eliminating mixed sex accommodation action plan 2009/10
Response to Patient Survey, July 2007
139 (35%) of our inpatients perceived that they shared bathroom accommodation. The Trust aims to improve patients’ perception of our
standard of privacy and dignity by the following patient centred actions. Our aim is that a maximum of 26% of our patients will perceive this
standard within one year and this will be further reduced over the next few years.
Action Plan By Whom and When
The Trust is committed to responding to the views of patients. Our aim is that patients
perceive that the Trust puts privacy and dignity as a high standard. We will demonstrate
this by our actions and behaviours. The details of our action plan are below.
(i) Explaining our Standards to Patients and Listening to Patients Views
Prior to an elective admission, we will reinforce the standard of privacy and dignity that Director of Nursing, Chief Matron, Emergency Care
patients can expect. The patient information included in the admission pack will be & Medicine and Modern Matrons, Gillian messenger
reviewed to ensure the standards are clear. and Sharon Branley, Emergency & Elective Surgery
will review the wording in the patient information
On an elective admission, the ward manager will ensure the patient understands the leaflet and the new patient welcome pack by 15th
October. Any changes to be actioned via the
privacy and dignity standards and answer any concerns.
publishers so patients have the appropriate
A patient admitted as an emergency, will be provided with the privacy and dignity information no later than January 2009.
standards and the ward arrangements will be explained. Any concerns will be addressed
by the ward manager or raised with the modern matron.
For many years we have displayed the “Philosophy of Care” at the entrance to each of our Trust wide lead for Essence of Care and Training
wards. We will continue to communicate the importance on privacy and dignity by Manager to start from February 2009
introducing an e-learning package for all staff concentrating on the importance of
communication, tissue viability as mandatory training.
We currently undertake random audits of patient views about privacy and dignity during Chief Matron, Emergency Care & Medicine & Trust
admission by using the Essence of Care tool. The feedback from the audit is not lead for Essence of Care by January 2009.
sufficiently timely hence a real time system has been developed and this is to be launched
as a pilot in October and rolled out to all wards by January 2009. This aims to ensure an
immediate response to patients concerns.
At discharge we will also audit patient views. This will be real-time information and Modern Matrons and Clinical Heads of Service and
reported to the clinical team. This is being rolled out across the Trust from 1st October Ward mangers to reflect and act on ideas from
2008. Clinical teams will have access to the first results from December 2008. patients to help us improve our standards from
(ii) We will continue to Achieve Excellence in our Ward Assessments.
Each day, a ward is being assessed by the ward manager or a peer to ensure the facilities
to enable the highest standards of privacy and dignity are in place. We will continue to Ward managers.
audit these standards and any faults identified remedied immediately.
(iii) Proportion of en-suite facilities (toilet and shower)
25.3% of our bedrooms have en-suite facilities. We have commitments in our capital plan Director of Estates & Facilities from April 2008 to
to ensure that 62.1% of our beds have en-suite facilities by March 2013. The increase in March 2013.
facilities will be at North Tyneside General hospital as this is the older of the two main
district general hospital sites and thereafter Wansbeck General Hospital will be our focus
(iv) Clear Segregation of Male and Female Toilets & Bathrooms. We will agree with Chief Matrons
the ward manager and modern matron to have clear segregation of toilet and bathrooms Director of Estates & Facilities
for female and male patients where this is appropriate. By the end of October 2008 we Director of Nursing
have a comprehensive list of which wards are appropriate. Signs will be ordered and fitted
by December 2008. We intend to carry out structural alterations on wards to form new
shower and toilet facilities at opposite ends of the wards to ensure patients of the opposite
sex have access to facilities of their own and do not pass each other in the communal
areas. Capital funding has been identified and a programme of work is being prepared.
It is expected that the majority of work will be completed by June 2009.
Chief Operating Officer
21 April 2009
Filed/ HCC/Compliance/Patient Views