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					Government Online
       November 1999




             Randall Straw
         Multimedia Victoria
    randall.straw@mmv.vic.gov.au
                      Agenda
 GOL   motivation
 Role of MMV
 Strategy Approach
 Some progress to date - maxi, channels,
  e-purchasing etc
 Benchmarking
 Recognition and awards
 Future service delivery - a potential model
                 GOL Motivation

   Improve access to public sector service delivery by all
    citizens and businesses (choice, convenience, 7x24x365,
    geographic independence)
   democratic access to Government information
   reducing the cost to citizens and businesses by making
    things simpler
   catalyst for systematic re-design within Government
   reducing the cost to Government
   Government being an early adopter
                 Motivation
                 ……. “The Walls”


                                    Citizen
       Citizen

                                  www.vic.gov.au



                                CHANNEL

                                LIFE EVENTS
       Individual Agencies




Agency centric services      Citizen centric services
                    Role of MMV
   custodianship of the GOL vision
   GOL strategy, policy and standards approach
   infrastructure delivery and contract management
   kickstarting/facilitating GOL projects (change agent)
   monitoring GOL projects
   information clearing house
   supporting and assisting departments
   monitoring and reporting GOL progress
   alignment with National and International initiatives

   6.5 FTEs plus some consultancies
                                         Role of MMV
                               STRATEGY MANAGEMENT


POLICY,                       SERVICE ACCESS INFRASTUCTURE                                                       SERVICE
REGULATORY                                                  Smartcards
                                     Internet PC                                             Cert Auth           DELIVERY
&                                                                   Telephone
                                                                                             X.509
                                                                                             Dig Sigs            INFRA.
                                                                                       ITV
CULTURAL                                           Kiosks                   X400 EDI                             •Maxi
                            VicNet
FRAMEWORK                                                                                                        •VicONE
                                              Victorian Government and                                           •Internet
                                                                                                                 •Intranet
                                              Departmental Business Plans
• BPR                                                                                                            •Search Engines
• Data protection                                           SERVICES                                             •Standard Desktop
• Digital signatures                                                                                             •VGEMS
                                                      • Business channel
• Security                                                                                                       •VGEDS
                                                      • Tourism Channel                                          •Call Centres
• Information mgnt
                                                        • Land Channel                                           •TASKnet
                                                          • Life events                                          •E-purchasing

                IT&T Policy Committee                       MMV responsibility                    Department responsibility
                 responsibility
               Strategy Approach
                Performance and business
                         plans             Cabinet

   Secretaries

                                               Report
Establish                                      Status

            Project
                          Support
            Teams
                                           MMV
              Strategy approach -
               the 15 Strategies
   Demonstrate Government commitment
   Define the Targets
   Set Intermediate Target Dates
   Signal Program Priority
   Marketing/Communication
   Establish Clear responsibilities
   Establish Management Structures
   Establish Project Teams
   Standard Methodologies and Toolkits
   Consistent Presentation and Navigation
   Cost and Rank Opportunities
   Access to Implementation Funds
   Obtain Agencies’ Commitments
   Business Plan Integration
   Monitor and measure progress
               Strategy approach - Online
                        Targets
                       Mid 1998   End 1998   End 1999   End 2001


Transaction Audit

ESD Strategy


Tenders On-line


Public forms
accessible Online
High Volume
Printed material
On-line
All Publications
On-line

High Volume
Transactions On-line
(April 2000)
All Transactions
On-line
All Purchasing
On-line
                                                Strategy approach -
                                                  Progress reports
                                             MOCK_UP ONLY - Figures are fictional

                                                                                                                              Report
             Victorian Government - Government Online 2001                                                                    Level 1
                                                                                                                                           CABINET IN CONFIDENCE

              OVERVIEW: DEPARTMENTS & Associated Portfolio Agencies                                                           Status as of Monday, 1 March 1999
Import       DEPARTMENT and                          Strategy &   Tenders     Public Forms     High Volume      All Govt     High Volume    All Govt        All       Overall
Rating       Associated Portfolio                   Transaction      on       Electronically   Printed Info   Publications   Trnsactions   Purchasing   Trnsactions   Status
             Agencies                                   Audit     Internet     Accessible       on Internet    on Internet      Online     Electronic     Online
                                                      Mid 1998    Dec 1998      Dec 1998         Dec 1998       Dec 1999       Dec 1999     Dec 2001     Dec 2001



  5      Department 1




  5      Department 2




  4      Department 3




  4      Department 4




  4      Department 5




  4      Department 6




  4      Department 7




  3      Department 8




         Program is behind schedule - ensure plans are in place
         Program is behind schedule - review plan
         Program on or ahead of schedule
         Not yet due to start
                                                                                        Page 1 of 1
      Strategy approach -
          GOL support
 Knowledge   sharing


                                         GOL Project Managers
                                         Group and Account
                                         Managers
                          GOL Resource Centre
                          (Intranet and CD)

       GOL Project Managers     Resource Centre
       Teamroom
                    What is maxi ?? …
                    conceptual model

                                                                                       Kiosk

                             Authenticating
                             Agency
                                                               In the Mall or
                                                              Agency Branch              PC
                                           Data
                                         network
                                                                        At Work
                                                   Internet           (and Home
                                                                      and libraries)
                                                                                         TV
                        Maxi                   Cable                       At
                                                                         Home

                         $                Cellular/
                                          PSTN
                                                                                        Phone

                                                                          On the
Content Providers                                                         Move
(Agencies)
                          Banking
                          Acquirer
                          (Westpac)
             What is maxi ??
 a major plank
 www.maxi.com.au, 13 27 23, 45 kiosks
 13 content providers, 40 types of transactions
      Vic Roads
      VEC
      Births Deaths and Marriages
      Liquor Licensing Commission
      State Revenue Office
      Councils - Melbourne, Manningham, Moira,
       Darebin, Yarra
      Yarra Valley Water
      Eastern Energy
      Lockheed Martin (Traffic Camera Office & Sherriffs
       fines)
                      10,000
                               15,000
                                            20,000
                                                     25,000
                                                              30,000
                                                                       35,000
                                                                                40,000
                                                                                         45,000
                                                                                                  50,000




          0
              5,000
Dec-97

Jan-98

Feb-98

Mar-98

Apr-98

May-98

Jun-98

 Jul-98

Aug-98

Sep-98

Oct-98

Nov-98

Dec-98

Jan-99

Feb-99

Mar-99

Apr-99

May-99

Jun-99
                                                                                                                                                                  maxi usage pattern




 Jul-99
                                                                                                           BUSINESS CASE COMPARE - INFORMATION AND TRANSACTIONS




Aug-99
                                        Target




Sep-99
                                                                                Actual




Oct-99

Nov-99

Dec-99
                         maxi usage pattern
            Time of day                                Metro/Regional
           BY TIME OF DAY - TOTAL
                                               State         No         %
                                                VI C          7839      98.89%
               Sat/Sun
                                                NSW             37       0.47%
Mid to 9         13%                            QLD             31       0.39%
  6%
                                                WA               8       0.10%
                                                 SA              6       0.08%
                                                TAS              5       0.06%
                                                 NT              1       0.01%
                                                              7927
 20%                                9 to 5
5 to mid                             61%
                                              Vic Metro       6328      80.72%
                                             Vic Country      1511      19.28%
                                                              7839
                            maxi usage pattern
                 First 16 months                                                     Last 6 months
            BY CHANNEL - TRANSACTIONS AND INFORMATION                          BY CHANNEL - TRANSACTIONS AND INFORMATION




                                          Kiosk                                                              Kiosk

                                                  16%                                                        10%           Internet
                                                        Internet
                                                            10%                                                                   21%




                                                                      69%
       74%


Telephone                                                          Telephone
           Channels approach
           …… ‘Like-Content’
 Business Channel
 Land Channel
 Better Health Channel
 Tourism Channel
 Education Channel
 Transport Channel
 Arts Channel

Virtual channels (not physical)
Business Channel
(www.business.channel.vic.gov.au)




                                                  B1. Total Visits - Business Channel

              8,000


              7,000


              6,000


              5,000


              4,000


              3,000


              2,000


              1,000


                 0
                               May-98


                                                 Jul-98




                                                                                                                                           May-99


                                                                                                                                                             Jul-99
                                                                                     Nov-98
                                                                                              Dec-98
                                        Jun-98




                                                                            Oct-98




                                                                                                       Jan-99
                                                                                                                Feb-99
                                                                                                                         Mar-99




                                                                                                                                                    Jun-99
                                                                   Sep-98




                                                                                                                                                                               Sep-99
                      Apr-98




                                                          Aug-98




                                                                                                                                  Apr-99




                                                                                                                                                                      Aug-99
Land Channel
(www.land.vic.gov.au)




                                                     B4. Total Visits - Land Channel
         5,000

         4,500

         4,000

         3,500

         3,000

         2,500

         2,000

         1,500

         1,000

          500

            0
                          May-98


                                            Jul-98




                                                                                                                                      May-99


                                                                                                                                                        Jul-99
                                                                                Nov-98
                                                                                         Dec-98
                                   Jun-98




                                                                                                  Jan-99
                                                                                                           Feb-99




                                                                                                                                               Jun-99
                                                                       Oct-98




                                                                                                                    Mar-99
                                                              Sep-98




                                                                                                                                                                          Sep-99
                                                     Aug-98




                                                                                                                                                                 Aug-99
                 Apr-98




                                                                                                                             Apr-99
Better Health Channel
  (www.betterhealth.vic.gov.au)




                            B7. Total Sessions - Better Health Channel
           8,000


           7,000


           6,000


           5,000


           4,000


           3,000


           2,000


           1,000


              0
                               May-99




                                                       Jul-99
                                           Jun-99




                                                                            Sep-99
                                                                   Aug-99
                   Apr-99
 Victorian Government
Portal (www.vic.gov.au)
                                                                               E- purchasing
                                               PURCHASING/PAYMENT METHODS Vs TARGET

100%




90%




80%




70%
                                                                                                                                                                               $32 per order
60%




50%




40%
                                                                                                                                                                               $5 per order
30%




20%




10%




 0%
       Jul-98   Aug-98   Sep-98   Oct-98   Nov-98   Dec-98   Jan-99   Feb-99   Mar-99   Apr-99   May-99   Jun-99   Jul-99   Aug-99   Sep-99     Oct-99    Nov-99      Dec-99


                   Petty Cash (actual)       Manual invoice (actual       Total E.C (actual)       Target Petty Cash        Target Manual Inv            Target E.C
            Benchmarking

      Aust States, UK, Singapore, Hong
 Other
 Kong, Canada, US etc
          Recognition and Awards
 Awards for maxi
  – Nikkei Large Business System (Feb 98)
  – Aust Govt. Technology Gold Award (Mar ‘98)
  – Microsoft US ‘best infrastructure sol’n (June ‘98)
  – Australian Information Industry Association's "Best use of Internet
    Commerce" Award (Nov 1998)
 Recognition of program
  – G8 GOL project
  – Bill Gates global ‘roadshow’ - Business@The speed of thought
  – Integrated service delivery - US Government
  – NASIRE invitee
  – Strong interest by overseas governments
                            Future service delivery - a
                                 potential model

                                                                Service Delivery Policy and Brand

                 Branch or Agent                          Telephone                                       Internet Devices                          Kiosk




Note: Citizens and                                      1st tier call   centre                             Vic . gov .au                             Kiosks
Businesses in rural or
metro can enter at any
level they decide
                                          Channel         Dept                   Other                  Channel            Dept       Other
                             Staenet FM
                                          call centre     call centre            IVR                    Web sites        Web sites   Web sites



                                                                                         E-purchasing
                                                                                                                      Other                maxi
                                                                                                                    tx engine           tx engine




                                                                                 VicONE
                                                        Integration and/or workflow services


                                   Government Information and Services
www.mmv.vic.gov.au

				
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