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					DMAIC FORMAT - BRAINWAVE
Process Owner Start Date Define Business Case Problem Goal

Team Measure Operational Definition of the Problem/CTQ

Data / Information

Interpretation of Data Fish-Bone Analysis

Root Cause

Improve

Probable solutions Pilot - Run

Data for confirmation of solution Control Control Plan

Audit Results

Status

ORMAT - BRAINWAVE
Indira Rawat 30-Aug-06 Action Shortcuts created to access several files at a time Everytime when ever we used to get a Rule we had to build the pointers manually which would take a longer time. It used to take a longer time to search for the specific files. Reduce total time taken to do Rules and reduce the search time for files.

Meghana, Noureen, Alice

We generally receive many New Rules. Which is on the major priority, which should meet our SLA and should be actioned ASAP. For coding the New Rules for each and every categories(17 Categories) we need to build the pointers, which is time consuming and affects production TAT.

Approximately 20 New Rules per day. To code each New Rule it takes approximately 30-35 mins.

NA NA

New Rules used to take a longer time to complete and thus we could no achieve the SLA target of 100%.

1) Hyperlink was made to accesss all the files related to the coding purpose (eg updates, help files for category etc.) 2) Pointers with description is made for specific condition for each category. 3) Individual daily counts is also maintained.

NA

It saved 45% of the Analyst Production time To code the New Rule.

This doucument is accessable to analyst. Everytime a new item number is generated the excel file is updated on the same.

Action Remarks Date


				
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posted:9/26/2009
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