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									                            “Our group”

Safeguarding of Vulnerable Adults Procedure


This document sets out the framework for staff and volunteers for safeguarding
the welfare of all adults, and in particular vulnerable adults, who may use our

All complaints, allegations or suspicions will be taken seriously and dealt with
through the designated member of staff before any steps are taken. Where
action is necessary, this will be undertaken with due regard to the Safeguarding

This procedure relates to all “Our Group” staff members who come in to contact
with clients, including vulnerable adults.

Designated Person

The Chief Executive Officer is the individual with responsibility for Safeguarding
issues for “Our Group”. In the absence of the CEO, the responsibility lies with
the senior staff members.

If none of the designated people are available, staff should contact Social Care
Direct or the Emergency Services direct (see Appendix 1).


It is estimated that approximately 5% of the adult population suffer some form of
abuse. Abuse can happen anywhere, for example, in people’s homes, at work,
in education, in the community.

The perpetrators of abuse could be anyone who comes in to contact with the
vulnerable adult - for example a partner, relative, friend, neighbour, professional,
volunteer, or another vulnerable adult. It could also be more than one person.

i)     Vulnerable Adult

An adult (aged 18 or over) can be considered vulnerable if they are dependent
upon others in performing basic physical functions, or his/her ability to
communicate with others is severely impaired, or they have a reduced ability to
protect themselves from assault, abuse or neglect. This can be as a result of
issues including a learning or physical disability; a physical or mental illness –
chronic or otherwise (including addiction to alcohol or drugs); or a reduction in
physical or mental capacity.
                    (The Police Act 1997 (Enhanced Criminal Record Certificates)
                              (Protection of Vulnerable Adults) Regulations 2002).

Generally, the more dependent a person is on the help of others for general day
to day living, the more vulnerable the person is likely to be.

ii)     Abuse
Abuse is any behaviour towards a person that causes them harm, endangers life
or violates their human or civil rights.

iii)   Physical Abuse
Behaviour where force is used to cause pain and / or injury, including hitting,
shaking, slapping, pushing, kicking, misuse of medication, restraint, drowning,
scalding, suffocating or otherwise causing physical harm.

iv)    Sexual Abuse
Involves rape and sexual assault or sexual acts to which the vulnerable adult has
not or could not consent to, or was pressurised (forced or enticed) into.

v)      Neglect and Acts of Omission
Involves the persistent failure to meet basic medical or physical care needs such
as failing to provide adequate food, shelter, warmth, clothing, help with personal
hygiene or emotional support

vi)    Psychological/Emotional Abuse
Involves persistent emotional ill treatment of a vulnerable adult such as to cause
severe and persistent adverse effects on their emotional development. This
includes abuse such as emotional abuse, threats of harm or abandonment,
deprivation of contact, humiliation, blaming, controlling, intimidation, coercion,
harassment, verbal abuse, isolation or withdrawal from services or supportive

vii)   Financial or material abuse
Where a vulnerable adult is exploited for financial gain - this includes theft, fraud,
exploitation, misuse or misappropriation of property, possessions or benefits.

viii) Discriminatory Abuse
Any type of abuse based on a vulnerable adult’s race, gender or disability,
physical or mental health status.
ix)    Institutional Abuse
This involves very poor professional practice, including neglect, which can take
the form of isolated incidents through to ill treatment or gross misconduct.

Confidentiality and Data Protection

The issue of confidentiality in the context of Safeguarding is complex. How a
member of staff handles the situation is crucial in making a client feel safe
enough to agree to the information being passed on.

Staff members should be aware that confidentiality is never absolute, and that
“Our Group” has a duty of care in situations where the client discloses
involvement in terrorism, self-harm, harm of others, child abuse or carrying of
weapons. It is important that clients are aware that such information will be
passed on to the appropriate authorities at the outset of their IAG sessions.

It is our responsibility to pass on information, even if the client says they do not
want us to, although consent should be secured wherever possible.

All records must be accurate and stored confidentially to the standards outlined
in the “Our Group” Data Protection guidance, in line with Data Protection

Recruitment Arrangements

It is the policy of “Our Group” that all new recruits must have received a
satisfactory enhanced Criminal Records Bureau check. All staff CRB disclosures
will be repeated at least every three years.

Independent Safeguarding Authority (ISA)

“Our Group” will ensure full compliance with the new arrangements for the
Independent Safeguarding Authority. From October 2009, the Regional Manager
will be responsible for informing the Independent Safeguarding Authority of any
individual (paid employee, volunteer or other) who poses a threat to children or
vulnerable adults.

Staff Training Arrangements
All staff will receive appropriate Safeguarding Training at level 1 or equivalent.
Designated persons will receive Safeguarding training at level 2 or equivalent.

Procedure for Responding to Allegations or Suspicions of Abuse

Stage 1 – Listen and Support (Do not Investigate)

   o Do not promise confidentiality – explain that you are obliged to share their
     comments with others if they, or other people, are at risk
   o Do reassure the person that the information they are giving will need to be
     shared and passed on to others, stressing that this will only be to those
     who need to know about it
   o Stay calm and approachable – do not let your shock or upset show
   o Listen carefully to what is being said without interrupting - don’t ask
     leading questions
   o Don’t rush the person, allow them to speak at their own pace
   o Don’t express your own feelings or make judgements
   o Do show the person you are taking their statement seriously
   o Do summarise what the person has told you and get them to agree to it if
     possible – this ensures that you have understood what is being said
   o Let the vulnerable adult know what will happen next (who you will report
     the information to)
   o Take such steps as you consider necessary to ensure the immediate
     safety of the client in question and any other vulnerable adult who might
     be at risk.

If there is an immediate threat to life call the Emergency Services – Police 999

Stage 2 – Report

   o Record the details of what was said on a “Safeguarding Incident
     Disclosure and Record Form” (Appendix 2) using exact wording as far as
     reasonably practical. Do not try to interpret any of the information
     yourself. Sign and date the form.
   o Ensure the form is provided to the Designated Person (as soon as
     possible and in any event, within two hours)

Stage 3 – Designated Safeguarding Person – Decision Making

It is the designated person’s responsibility to make an appropriate referral.
Generally this will be to Social Care Direct (refer to Appendix 1) as the lead body
in the protection of vulnerable adults, however other referrals may be appropriate
depending on the circumstances – for example to the Police or Medical
Personnel.     The designated person should not hesitate to take advice from
Social Care Direct who are best equipped to assess the situation.
After consultation, the designated member of staff will decide whether to inform
the parent/guardian/carer of the client in question.

The designated person should consider the situation in the context of:

Adult on Vulnerable Adult (Abuse of power) – contact the most appropriate
agency – either Social Services or the Police.
Abuse of Trust – Internal – If the allegation is about someone working or
volunteering at “Our Group”, the Designated Person must immediately contact
the appropriate Social Care Direct office for advice on the action to be taken.
External Agency Allegation – if the issue concerns suspected or actual abuse
perpetrated by an individual outside of “Our Group”, the Designated Person must
inform Social Care Direct immediately. It is not the role of the Designated Person
to contact the external agency regarding the allegation.

Abuse Suspected but not Disclosed
Where abuse is suspected but not disclosed, the Designated Person will
consider the information provided by the Adviser, then take the decision whether
to make a referral to Social Care Direct.

In all cases, the Designated Person must keep an accurate record of any
discussions (including the name and position of the person/s consulted) and
action taken on the Incident Disclosure and Record Form. The Designated
Person will retain a copy of the Form along with any notes, memoranda or
correspondence dealing with the matter plus any other relevant material. These
documents must be kept securely at all times until 31/12/2022.

It is not necessary to make a referral to Social Care Direct where an allegation
can be shown beyond doubt to be demonstrably false. It is also not necessary to
make a referral to Social Care Direct where the allegation is of a trivial nature.


This Policy and Procedures will be reviewed annually by the “Our Group” senior
management team and the Policy and Initiatives sub committee.
Appendix 1

Social Care Direct and Other Relevant Agency Contact Details
County Durham

Durham County Council
Social Care Direct Tel: 0845 8505010 (24 hours a day)

Tees Valley

Tel: 01642 726004
Emergency, out of hours and weekends: 08702 402994

Redcar and Cleveland
Adult and Children’s Social Care: 01642 771500
Out of hours: 08702 402994

Duty Team, Adult and Community Services: 01429 266522
Emergency, out of hours and weekends: 08702 402994

First contact team: 01642 527764
Emergency, out of hours and weekends: 08702 402994

Adult Social Services: 01325 346200
Emergency, out of hours and weekends: 08702 402994

South Tyne and Wear

South Tyneside
Adult Duty Team: 0845 130 4959
Emergency out of hours team: 0191 456 2093

Safeguarding Adults Helpline:   0191 528 2748 (24 hours)

Adult Social Care Direct: 0191 433 7033

Newcastle and North Tyne

Adult Social Care Direct Team: 0191 278 8377
Emergency Duty Team: 0191 232 8520

North Tyneside
First Call Duty Team: 0191 200 6050
Emergency Duty Team: 0191 200 6800


Northumberland Care Trust: Social Services Offices

Alnwick: 01665 603411
Berwick: 01289 334000
Blyth Valley: 01670 542930
Morpeth / Wansbeck: 01670 536400
Tynedale and Ponteland: 01434 611941

Ashington 01670 815 060
Bedlington/Morpeth 01670 822 423
Blyth 01670 354 316
Cramlington 01670 712 925
Newbiggin 01670 810600

Or contact the Safeguarding Adults Officer: 01670 394400

After Office Hours contact: 0845 600 5252 / 01670 520 669

Other Useful Numbers

Action on Elder Abuse: 0808 808 8141
Care Quality Commission: 03000 616161
Disability Rights Commission: 08457 622633
Help The Aged: 020 7278 1114
MENCAP: 020 7454 045
MIND: 0845 766 0163
National Domestic Violence: 0808 2000 247
Northumbria Police: 01661 872 555
NSPCC Child Protection Helpline 0808 800 5000
Voice UK: 0845 12 8695         (for people with a learning disability who have
suffered abuse)
Appendix 2
Safeguarding Incident Disclosure and Record Form
Section 1 – Disclosure Form (to be completed by CfBT staff member who received the
Name, address and contact details of Client (and where different, the person who
has allegedly been abused)

The nature of the alleged abuse, including a description of any injuries observed
if appropriate

What the Client or third party has reported (in their own words) and any other
relevant information

                                         Please continue on additional sheet/s if required

Date Incident was reported
Time Incident was reported
Your Name
Signature                                                               Date
The names of any others present

Section 2 – Designated Person Record Form (to be completed by the Designated
Person who received the completed Section 1 – Disclosure form)

Date Disclosure Form was received
Time Disclosure Form was received
Your Name
Signature                                                                        Date

Record of all discussions, consultation, and action taken with regards to the incident

                                                         Please continue on additional sheet/s if required
The designated Person will retain a copy of the Form along with any notes,
memoranda or correspondence dealing with the matter plus any other relevant
material. These documents must be kept securely at all times until 31/12/2022

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