VIEWS: 4 PAGES: 10 CATEGORY: Sales & Marketing POSTED ON: 5/24/2012
Remove guessing from determining how much billable work has been done for your customers. Use our worklog functionality to backup the numbers in your billing statements. Try a demo now.
An efficient help desk system is a key tool for building long-term customer- loyalty even in these competitive times. There are several free and paid help desk systems available in the market. http://www.vanilladesk.com A company uses help desk support software for efficient troubleshooting of problems with services or products faced by customers. The help desk system could also cover in-house employees. The objective is to streamline and automate customer services – particularly IT support processes – for reliable and consistent troubleshooting. http://www.vanilladesk.com • Browser-based help desk systems are the best. • No help desk support software needs to be downloaded. • These systems are based on the concept of SaaS - 'Software as a Service'. • The buyer does not need to purchase any hardware, or set up any kind of extra infrastructure. • The help desk system begins functioning within few minutes of a free registration. • The applications can be accessed across the Internet. • This is a big advantage for small- and medium-size businesses as no extra investment is required. http://www.vanilladesk.com • The big question with browser-based help desk systems is whether the data is secure and the system reliable. • Security and reliability of a system should be evaluated before you implement it in your business. •Most customers view cloud-based solutions as less secure in comparison to “locally installed" systems. So, before you choose a help desk software, keep the following tips in mind: http://www.vanilladesk.com No unauthorized person, or someone who is not a member of your support team, should be able to log in to the system. The help desk support provider should also not be able to access your business help desk system without permission. http://www.vanilladesk.com • Each customer should have a separate database that is totally isolated from the database of another customer. • The help desk system providers should not be able to access your passwords. Password recovery procedures should only allow the business owners to reset the passwords. • Physical security of the servers used for your help desk system should be guaranteed. • SSL encryption should be used to protect data during transfer via the Internet. http://www.vanilladesk.com Reliability of your help desk system is also very important. If your customers cannot reach you when they need you the most, they are unlikely to trust your services or products. When purchasing help desk support software, ensure that the providers offer efficient data back-up, automated failover, and load-balanced servers. http://www.vanilladesk.com • Additionally, as an entrepreneur, you should also focus on having a courteous team of professionals handling your help desk support software. • Email integration, chat integration, and even social-networking integration is built into modern help desk systems. • Most customers too find these options convenient for interacting with the help desk of a company. Your help desk system team should include trained employees who know how to tackle queries and problems while dealing with all kinds of clients. http://www.vanilladesk.com If you are looking for an intuitive, powerful, and feature-packed free help desk system that would impress your customers, then get your free account at www.vanilladesk.com.
Pages to are hidden for
"Impress Customers with an Efficient Help Desk System"Please download to view full document