Telephone: 07860 359460 E-Mail: email@example.com Date of Birth: 2 July 1964
An enthusiastic, likeable, advocate of knowledge sharing and co-ordination with over 10 years experience of
implementation, project management and analysis of knowledge, information, content management, Intranets
and related systems and processes in large sales, utilities, retail, energy and local government organisations.
Strong project management and co-ordination skills, with experience of full project lifecycles.
In-depth understanding of the principles and application of Knowledge, Information & Records
Intranet management, audit / inventory creation and reporting.
Experienced in creating and implementing complex Document Management and Content Management
Systems (CMS) and Taxonomies.
Excellent communication and relationship-building skills.
Highly proficient presentation and facilitation skills.
Strong influencing and negotiation skills with emphasis on customer needs and cost efficiency.
First-class knowledge of local government processes and procedures.
Skilled in information gathering, documenting requirements and designing related systems.
Extensive business analysis skills.
Substantial knowledge of retail construction projects and CAD drawings management.
Accomplished at interviewing, role definition, mentoring and managing people.
Experienced in systems development and implementation.
Conversant in helping people at all levels to work smarter through knowledge, ownership and
Highly competent coaching and training skills.
Capturing quantity, quality and effort required to improve the BG Group CMS driven Intranet.
Re-launching Business Link in London’s SharePoint based intranet.
Project managing an Oracle & SharePoint based EDRMS and scanning solution implementation at
Research Council UK.
Leading the Knowledgebase design and delivery for Northants County Council’s Customer Service
Vastly improving access and quality of information to Tesco’s internal and external supply chain
through implementation of a web-based DMS/CMS Knowledge Management System.
Project managing the implementation of a CAD management system and related processes at Tesco.
Being appointed to the BT Talent Pool (top 5% of people in BT).
Achieving the highest team satisfaction score in BT, having led work on knowledge, ownership and
prioritisation in order to improve employee satisfaction.
Winning awards for developing and managing a taxonomy-driven, knowledge and content management
system (CMS) that delivered information to 10,000 BT sales and marketing people.
Achieving 95% satisfaction and increased usage of BT’s Information Database / Intranet.
Recognised and awarded an ‘innovation of the year’ award at the UK Technology Awards for taking off-
line synchronisation of intranet sites from concept to product launch.
Having a case study published in ‘What Laptop‘ magazine on my work on BT’s Intranet.
Being presented with the BT Award for Quality in ‘Web Awards for KM‘ by Sir Peter Bonfield.
Having two videos made of achievements in Information and Knowledge Management at BT.
Achieving a 20% reduction in BT server costs.
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Project Manager / Business Analyst - Nexen Inc. - Uxbridge Jun 10 - Mar 11 (9m)
Project Management and Business Analysis role in the Enterprise Content Management (ECM) team of a
large Oil & Gas Exploration and Distribution company based in Uxbridge London.
My main responsibilities included:
Leading work to unify the ECM team’s approach to Project Management and Business Analysis and
creating standardised documents for the team to use.
Manage a project to analyse the Corporate Secretarial team and deliver recommendations on how to
best collate, share, manage and archive board meeting documentation for the 32 different worldwide
Project Manage the design and launch of a brand new Nexen Energy Services International Intranet
site to serve a worldwide audience.
Co-ordinate the UK part of a project to convert Lotus Notes scanned images to PDF and
implementation of a change of process for scanning and archiving board meeting minutes.
Project to analyse Nexen UK’s rich media management and associated issues, risks and requirements.
Re-design and improve the UK Office Services and Security and Resilience Intranet sites.
Livelink ECM support and management.
Design and delivery of ‘Working Smarter’ sessions aimed at increasing personal productivity, email
management, managing tasks and next steps, plus MS Office and Windows hints & tips.
Coaching of new users on the Intranet Web Content Management tool.
Intranet Consultant & Business Analyst - BG Group - Reading Oct 09 - Dec 09 (3m)
Defining and co-ordinating a project to audit and compile an inventory of the BG Group CMS / Intranet.
Project manage, coaching, co-ordination and mentoring of the CMS content team to audit over 2000
Compiling the audit results and recommendations and presenting them back to senior stakeholders.
Defining a SharePoint based work management system to enable the team to simultaneously record
results and manage their work.
Co-ordinating the compilation and socialisation of a draft BG Taxonomy.
Presentations on what a Taxonomy is and why BG needed one.
Business & Information Consultant - BG Group – Reading Jun 09 - Sep 09 (3m)
Part of the Information Performance team responsible for defining a business engagement methodology,
intended for use by business analysts, to improve the way information projects were implemented.
Run a customer satisfaction project to survey users of BG’s Documentum based Document
Define the ‘Benefits Realised’ stage of the business engagement methodology.
Presentation of qualitative and quantitative results and recommendations back to senior management.
Co-ordination and collation of project outputs.
Defining and managing the comms plan for the Information Performance Team.
Using Net Promoter Scoring to define the benefits realised from their DMS systems.
Interim Senior Customer & Market Intelligence Manager - Business Link in Nov 08 - May 09 (7m)
London (BLIL) / Serco - London
Leading the Customer & Market Intelligence team to promote knowledge and information as a key strategic
driver for Business Link in London.
Owning and driving continuous improvement of the SharePoint CMS / Intranet.
Project manage the building of CMS functionality to manage MI projects and information systems.
Mini project to review and audit the extranet and make recommendations for improvements.
Line management of market intelligence managers and research analysts.
Setting and managing business and personal objectives for the team.
Management and procurement of information systems and research projects.
Setting and agreeing the 09/10 market intelligence budget.
Working with the Diversity & Equality Director to procure D&E research and market intelligence.
Managing the procurement of 22 research initiatives to government procurement guidelines.
Defining and agreeing processes to embed and share the output of the 22 research projects.
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EDRMS & Scanning Project Lead - Research Council UK - Shared Service Aug 08 - Nov 08 (3m)
Centre - Swindon
Project managing the implementation of a scanning and document storage solution in Oracle EBS / ERP and
SharePoint to combine and replace existing processes and procedures in the finance, procurement, HR and
payroll functions of the seven research councils into a new shared service centre.
Stakeholder management, liaison and mediation between the shared service centre, functional work
streams, the seven individual research councils, other project teams and various suppliers.
Working with Fujitsu to co-ordinate the delivery of Oracle EBS / ERP to interface with SharePoint
Production of ‘one-pager’ designs and overview documentation for senior managers.
Production of processes and training material using Oracle User Productivity Kit (UPK).
Identifying and reviewing the requirements for EDRMS and mail scanning and then ensuring the
technology delivers what was required within cost and on time.
Assessing SharePoint, Documentum and Oracle UCM for best fit EDRMS solution.
Identifying and highlighting risks and issues and working to resolve them.
Knowledge Management Design Project Manager - Northants County Jul 07 - Jul 08 (12m)
Council – Northampton
Project managing the building and defining of a complete Knowledge Management solution to provide the
Customer Service Contact Centre and call centre advisors, with the information and knowledge they need to
do their jobs through searching, awareness and process using SharePoint MOSS2007, wiki pages, document
libraries, contact databases, smartlogic search technology and call centre telephony systems.
Advising the council on future KM strategies that incorporate the intranet and the internet.
Capturing and gathering corporate-wide and departmental knowledge, information, data and processes
and integrating into the Customer Service Centre knowledge environment.
Interviewing, role definition and mentoring of a permanent Knowledge Manager and Web Information
Creating CMS template driven intranet pages separating content from design.
Capturing and managing risks and issues and creating project plans.
Knowledge Management Consultant - Tesco Property Services - Welwyn Apr 04 - Jun 07
Garden City (3 years)
Implementation of an Internet-based CMS/DMS Knowledge and Programme Management System within
Tesco Property Services that incorporated supplier allocations, project collaboration and tracking, supplier
performance measurements, design standards, version-controlled documents and construction drawings,
records for all Tesco stores and internal and external contact and supplier records.
Project management and requirements definition of major parts of the system, including CAD drawings
management, store and distribution centre records and the overall IA.
Defining the IA structure, security and templates of the core CMS / DMS.
Liaising with senior and middle management to ensure that the project continued to meet business
needs and with stakeholders to ensure the needs of the user base were met.
Delivering monthly presentations to Tesco’s 200 main suppliers.
Communicating and marketing the system inside and outside the organisation.
Co-ordinating and managing weekly operations meetings.
Definition and management of a common taxonomy.
Capturing, evaluation and resolution of Tesco suppliers’ issues.
Coaching and training groups of people on use of various parts of the system.
Analysis, articulation and maintenance of knowledge of existing information and systems.
Managing migration of information and data from existing legacy systems.
Intranet, Information & Knowledge Management - BT 2000 - 2003 (4 years)
Head of Knowledge Management Strategy - BT Major Business
Identifying opportunities to improve efficiencies and effectiveness through knowledge management.
Articulating and maintaining the overall knowledge management strategy and acting as lead operational
interface into Retail and BT-wide knowledge management initiatives.
Owning and developing the off-line intranet strategy.
Owning and integrating a common taxonomy and its use.
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Co-ordinating the inception of LiveLink (Opentext) Document Management System.
Migrating the ICT portal onto a BT-managed Content Management platform.
Intranet Operations Manager - BT Major Business
Responsible for development and operational management of the Intranet.
Vetting, authorisation and cost monitoring of all server requests and web space.
Building the web community into a virtual team with a common strategy to drive down costs and
improve Information sharing through shared working and content management.
Information Manager and Knowledge Manager - BT Major Business, Corporate Clients
Development and management of a shared content management system and suite of integrated
services, to ensure that sales people had all the information they needed to carry out their roles and to
easily keep pace with new solutions, services, products and strategy.
Managing the use of intranet pages, web enabled databases, e-mail and voicemail to deliver a range of
communications, news and information services to the sales force.
Deployed off-line synchronisation, enabling BT’s mobile people to be able to access web-based
information sources when they do not have network or internet connectivity.
Capture and evaluation of issues prior to the deployment of Siebel CRM remote & roving.
Development of a system to measure web site usability in collaboration with GIGA.
People satisfaction champion for the division.
IT Communications Manager / Operations IT Manager 1997 - 2000 (3 years)
Global Business Markets - BT
IT management and co-ordination of IT projects for operations.
Managing the implementation of the executive portable laptop package to senior managers.
Produced and managed IT communications.
Managed the production of a CD-ROM template tool for sales teams to use to tender bids.
Management of the £2m ThinkPad laptop replacement program to over 2000 people.
Compiled and maintained an asset management register for laptops.
Tested, evaluated and trialed offline web software.
Various roles at BT 1980 - 1997 (16 years)
Network Inventory & Spares Management
EDUCATION & TRAINING
Livelink WCM 9.5: Intranet authoring, Site Manager Training, Expert User Training
Intranet Usability - Nielsen Norman.
Copywriting Skills - Drewry’s Advertising Agency.
Website Design, Construction and Publishing.
Web Usability Scorecard Training - GIGA.
Knowledge Management Foundation Training.
Key Trainer Skills - Cranfield University.
Presentation and Interview Techniques.
Managers Roles and Responsibilities.
Safety and Policy training for Managers.
Advanced PowerPoint, Excel and Word skills.
BTEC in Telecommunications.
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EDRMS, EDRMS, Energy, Energy, Oil, Gas, Exploration
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