Infrastructure Management for the Enterprise.pdf by censhunay


									 Consider IT Done®

Infrastructure Management
for the Enterprise

     The constant introduction of new technologies, invariable organizational                                                           THE FACTS
     changes and changing business dynamics are creating increasingly
     complex technology infrastructures. Multiple operating systems, user
                                                                                                                                        Gartner predicts that
interfaces, databases, network protocols, and middleware layers create
                                                                                                                                        infrastructure man-
additional complexity. Identification and resolution of performance problems
                                                                                                                                        agement is the third
becomes a very daunting task, since difficulties can arise at any point in the
                                                                                                                                        wave of services to
overall infrastructure.
                                                                                                                                        be offshored after IT
                                                                                                                                        services and business
The business impact of infrastructure is reflected in application availability
which, combined with response time, are infrastructure management priorities.
Ensuring the underlying infrastructure—servers, desktops, storage, databases,
web servers, application servers, backup software and VoIP applications—
exceed operational service objectives is a critical success factor.
                                                                                                                                        of Syntel’s
These facts, coupled with flat and declining budgets, can make infrastructure
management a very difficult proposition. Evolution from monitoring individual                                                           Management
elements to managing end-to-end service levels of business applications and                                                             Services
critical network infrastructure is the solution.                                                                                        • End-to-end management
                                                                                                                                        • Improved application
                                                                                                                                        • Improved response times
The Solution is Syntel’s                                                                 • Reduced IT Operational Risks – such as

                                                                                           a decrease in average fault fix time           to outages
End-to-End Infrastructure                                                                • Improved IT Personnel Productivity –
                                                                                                                                        • Cost reduction
Management                                                                                 with assets expanded to more remote          • Automation (push button
                                                                                           sites and no additional personnel needed       server deployments, auto-
   Infrastructure management demands robust                                                                                               mated re-provisioning)
                                                                                         • Improved IT Asset Productivity – with a
   processes and 24x7 attention to ensure con-                                             decrease in total fault hours                • Quick response to
   sistent application and network performance.                                                                                           emergency patches
   Our model is built on three strategic pillars—                                        • Improved Infrastructure Reliability –
   ITIL for Service Management, ISO for                                                    capable of meeting changing needs and        • Secure and auditable
   Standards Management, and Six Sigma                                                     compliant to industry best practices           change injection
   ensuring Continuous Improvement.                                                      • Continuous Service Delivery – with a         • Flexible engagement
                                                                                           24x7 global delivery model                     models focused on your
   Syntel’s end-to-end full lifecycle infrastructure                                                                                      business requirements
   management approach delivers:                                                         Our infrastructure readiness assessment        • ITIL Framework for
   • Reduced IT Asset Delivery Time – such                                               evaluates an infrastructure’s current health     Service Management
     as decreased total system and application                                           and identifies opportunities and gaps for
                                                                                                                                        • ISO for Standards
     configuration hours                                                                 improvements. In accordance with the
                                                                                         assessment and our business needs, we
   • Reduced IT Operational Costs – derived                                              deliver SLA based remote managed services      • Technology Labs
     from a decrease in overtime labour costs                                            on the ITIL framework.
                                                                                                                                        • Cross-trained consultants
                                                                                                                                          to deliver resource
                                                             Infrastructure Management for the Enterprise

                                   INFRASTRUCTURE MANAGEMENT SERVICES

                                   ASSESS                                  BUILD                                                      MANAGE
                            • Infrastructure Readiness            • Application Packaging                                      • Data Center Management
                                                                  • Platform Migration &                                       • End User Computing
                            • Infrastructure Consolidation          Upgrade Services
                              Opportunity Assessment                                                                           • Network Management
                                                                  • Enterprise System
                            • Enterprise System                     Management                                                 • Security Management
                              Management                                                                                       • Application Management
                                                                  • Server Consolidation
                            • Infrastructure Security

                          The Syntel Difference                                                                  Syntel Experience

                              Syntel works closely with customers to                                               Syntel provides data center management and
                              develop a flexible solution to meet your infra-                                      infrastructure management and consulting
                              structure needs. Together with you, we make                                          services for many industries, including
                              intelligent decisions about which portions of                                        banking and financial services, insurance,
                              your IT environment we should manage and                                             logistics, healthcare, manufacturing and
                              which components you should continue to                                              automotive. This includes:
Syntel's infra-               manage. In any instance, we function as an
                              extended arm of your IT group in a manner                                            • Desktop remote and on-site
structure readiness           seamless to end users and internal customers.                                          support services
                                                                                                                   • Server management
assessment evaluates          For example, you could kick start your
                              infrastructure support with extended hours                                           • End user help desk services
an infrastructure’s           and then migrate to Syntel’s end-to-end
                                                                                                                   • Database support
                              infrastructure management as the organization’s
current health                comfort level with the model increases.                                              • Security — assessments, architecture,
                                                                                                                     firewalls, antivirus, penetration tests
and identifies                                                                                                       and more

opportunities                                                                                                      • Networking protocols, performance
                                                                                                                     management, and device configuration
and gaps for                                                                                                         for LAN, WAN, MAN, VPN, and VoIP

improvements.              Platforms                         UNIX (Solaris, HP, AIX, Linux), Windows

                           Databases                         Oracle, Sybase, MS SQL, DB2

                           Storage                           EMC, SUN, HP, IBM, Dell, NetApp

                           Web                               WebLogic, WebSphere, IIS, Apache

                           High Availability Clustering      Sun, Veritas, IBM, HP, Microsoft

                           Messaging and Collaboration       MS Exchange, Sendmail, Lotus Notes, Blackberry

                           Scripting                         Shell, Perl

                           Groupware                         Lotus Domino, Microsoft Exchange, CA Desktop Management Suite,
                                                             Citrix based Architecture, Symantec End Point Security

                           Tools                             SMS, MOM, WSUS, Ghost, Altiris, MQ Series, BMC Patrol, IBM
                                                             Tivoli, CA Unicenter, HP OpenView, Remedy

                           Frameworks/Standards              ITIL, ISO 27001:2005, ISO 9001:2000

                               For more information, contact Syntel at: +1 (248) 619-3503
      Consider IT Done®        or visit our website at
                                                                                                                                            ©2008, SYNTEL, INC.   072008

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