Communications Security, Reliability and Interoperability Council by NRELgkh

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									    Communications Security,
  Reliability and Interoperability
         Council (CSRIC)

            WORKING GROUP 4A

BEST PRACTICES FOR RELIABLE 9-1-1 AND E9-1-1

               FINAL REPORT

CRAIG W. DONALDSON, SENIOR VICE PRESIDENT
  REGULATORY AND GOVERNMENT AFFAIRS,
    REGULATORY COUNSEL, INTRADO INC.
             OCTOBER 7, 2010
          Working Group 4A Objective



 To investigate, identify, and compile currently
 available industry standards and best practices
 concerning the implementation of 9-1-1 and E9-1-1
 for interconnected VoIP services

 Identify gaps that need to be addressed and identify
 the appropriate Working Groups to address the gaps
                              Background

 The catalyst for the work done by Working Group 4A was language
  included in Section 101 of the New and Emerging Technologies 911
  Improvement Act (codified at 47 U.S.C. § 615a-1(h)), requiring the
  FCC to develop several best practices related to the implementation
  of IP-enabled voice service providers.

 The statute identifies the following six areas for the development of
  best practices:
     Defining geographic coverage areas for public safety answering points
     Defining network diversity requirements for delivery of IP-enabled 9–1–1
      and enhanced 9-1-1 calls
     Call-handling in the event of call overflow or network outages
     Public safety answering point certification and testing requirements
     Validation procedures for inputting and updating location information in
      relevant databases
     The format for delivering address information to public safety answering
      points
                    Scope of Inquiry


 Each of these subject areas was examined according
 to the following outline:
    Standards
    Best Practices
    Related Documentation
    Gaps
    Recommendations
                            Report Findings

Please see the report for full details on each of these topic areas, including
   identified gaps and Working Group recommendations:

 Defining Geographic Coverage Areas for Public Safety Answering Points

 Defining Network Diversity Requirements for Delivery of IP-enabled 9-1-1 and
  Enhanced 9-1-1 Calls

 Call-handling in the Event of Call Overflow or Network Outages

 Public Safety Answering Point Certification and Testing Requirements

 Validation Procedures for Inputting and Updating Location Information in
  Relevant Databases

 Format for Delivering Address Information to Public Safety Answering Points
                   Other Identified Gaps

In addition to the six areas identified in the statute, governing
  much of the work of 4A, other gaps were identified, these
  include:

 Routing and Network Reliability Areas Needing Attention
   Emergency Services Query Key (ESQK) Provisioned List
   10-digit PSAP Backup Numbers
   (Emergency Services Gateway ) ESGW Provisioning
   Voice Service Provider (VSP) Mobile Application providers routing on
    x-y
   VSP Nomadic backup routing



 Data and Service Reliability Areas in Need of Attention
   VSP (IP/VRS) caller data
           Contact Information



            Brian Fontes, Ph.D.
CEO, National Emergency Number Association
              800.332.3911
            bfontes@nena.org
         Contact Information


          Charles P. Musgrove
Principal Member, Technical Staff, Core &
Government/Regulatory Standards, AT&T
            Mobility Services
             702.528.4538
        peter.musgrove@att.com
      CSRIC 4A Working Group Participants

 Ann Marie Cederberg, Qwest              John Merklinger, City of Rochester
 Bob Moseley, Grand Lodge of the         Randy Hughes, OCIO‐IA
    Fraternal Order of Police             Rick Kemper, CTIA
   Christian Militeau, Intrado           Rick Krock, Alcatel Lucent
   Craig Donaldson, Intrado              Roger Hixson, NENA
   Danny Lovett, CMPD                    Steve Barclay, ATIS
   Donna Pena, CA 911 Emergency          Steve O’Conor, West Palm Beach,
    Comm Office                            FL Police Dept
   Doug Jones, Verizon                   Tim Hogle, Sprint Nextel
   Gerard (Jerry) Theuns, Motorola       Tom Breen, AT&T
   Greg Riddle, APCO Intl. - 1st VP      Anand Akundi, Telcordia
   Greg Schumacher, Sprint               Brian Fontes, NENA
   James Byrd, DC OUC                    Peter Musgrove, AT&T
   John Garner, AT&T                     Jerome Stanashine, FCC

								
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