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					Short Paper
                      Proc. of Int. Conf. on Advances in Computing, Control, and Telecommunication Technologies 2011



       Framework of Electronic Voucher Infrastructure:
                      Indonesia Case
                                                  Angga1 & Ford Lumban Gaol2
                                              1
                                               Graduate Program in Information System
                                         2
                                             Faculty of Computer Science, Bina Nusantara
                                                       Email: fordlg@gmail.com


Abstract— Alignment between business strategy with                          3.    How appropriate IT solutions to shorten the time of
Information Technology (IT) is a complex issue and is                    the transaction reload?
multidimensional. Often the decision to do the development                   This paper was divided into three parts. First with the
in the field of Information Technology based solely on the               background of the paper and it will be followed by technology
ability of a sophisticated software without looking further if
                                                                         integration into business process. The next section will
the devices are in compliance with the needs of the
organization in the long run.. Development of Information                discuss about the methodology of the research and it will be
Technology (IT) is so rapid is very influential on the                   followed by the infrastructure of electronic voucher.
management of the business / company. Business refill these
e-vouchers are in need of speed and accuracy in service and in                II. TEHNOLOGY INTEGRATION INTO BUSINESS PROCESS
the process of reload. Based on the description then formulated
the problems faced by distributors e-vouchers service providers.             Alignment between business strategy with Information
                                                                         Technology (IT) is a complex issue and is multidimensional.
Index Terms—e-vouchers, IT Integration, SMS Center,                      Often the decision to do the development in the field of
transaction reload, SMS Gateway                                          Information Technology based solely on the ability of a
                                                                         sophisticated software without looking further if the devices
                       I. INTRODUCTION                                   are in compliance with the needs of the organization in the
                                                                         long run.
    Communications and mobile is not a luxury anymore for
                                                                             Companies that successfully perform the integration
now. Even when it has a lot of people who have more than
                                                                         between technology with business strategy showed a
one phone with different carriers for different
                                                                         significant increase in revenue. Business and IT alignment
communications. Where prepaid cards are the most common
                                                                         strategy used by companies to improve efficiency, reduce
option used to restrict usage.
                                                                         costs, create barriers for new entrants, improving relationships
    After e-voucher was introduced in Indonesia, the pattern
                                                                         with customers and suppliers, and creating new products
reload Indonesia mobile society tends to change to the way
                                                                         and business solutions. Failure to perform this alignment
electric. It was elected by the people of Indonesia for
                                                                         can result in increased costs and lost opportunities. (Judge,
practicality without the need to rub in the previous manner
                                                                         2008). Strategy is very important for companies to be able to
of physical vouchers. The increasing number of mobile phone
                                                                         win market competition. Strategy is the direction and scope
users in Indonesia requires meeting the needs of distributors
                                                                         of the company in the long run that will benefit the company
e-vouchers service providers.
                                                                         through the use of existing resources in a supportive
    Currently in Indonesia has many distributors e-vouchers
                                                                         environment to meet market needs and meet the expectations
service providers. But sometimes the problems faced by the
                                                                         of stakeholders. Strategy undertaken by a company will
distributors e-vouchers service providers is almost equal in
                                                                         differentiate it from other companies.
general. The problems faced are many offers to become a
                                                                             According to Michael E. Porter (1996), running operations
member (agent / sub-distributors) but not matched with
                                                                         in the company effectively and efficiently is no longer
excellent service, both in terms of system performance and in
                                                                         sufficient to be called as a corporate strategy. The essence of
terms of quality of service provided to members. So that
                                                                         strategy is choosing to do different activities or performing
eventually the distributors lose the agents / sub-distributors
                                                                         similar activities in different ways and provide a better
and agents / sub-distributors move to other distributors.
                                                                         strategic position than its competitors. The company can
    Development of Information Technology (IT) is so rapid
                                                                         provide better performance than its competitors only if the
is very influential on the management of the business /
                                                                         company can determine the differences they have and
company. Business refill these e-vouchers are in need of speed
                                                                         maintain it. Such differences should be able to deliver better
and accuracy in service and in the process of reload. Based
                                                                         value to consumers or to create value that is almost the same
on the description then formulated the problems faced by
                                                                         but with a cheaper cost, or even both. Because of this
distributors e-vouchers service providers are:
                                                                         difference, then each company will certainly require the use
   1.     How is the level of satisfaction of agent / sub-
                                                                         of IT differently according to the strategy adopted. There are
distributors to system performance and quality of services
                                                                         two possibilities that can be done, the first business process
provided for this company?
                                                                         needs to be modified to fit the IT being used, or both make
   2.     What were the things that cause satisfaction agent
                                                                         adjustments or customization of IT.
/ sub-distributors to be low?
                                                                   100
© 2011 ACEEE
DOI: 02.ACT.2011.03.104
Short Paper
                       Proc. of Int. Conf. on Advances in Computing, Control, and Telecommunication Technologies 2011


    According to Ali (2010, p109), to excel in a competitive            the problem by using a Likert Scale. In this study discussed
business, managers need to understand the environmental                 how to use TOGAF ADM in the design of enterprise
situation of the organization / company that can interfere              architecture, so we get a clear picture of how to design
with the performance of the enterprise and manage                       enterprise architecture, to get a good enterprise architecture
information resources effectively and efficiently. To excel in          and can be used by organizations to achieve its strategic
business, companies must be able to create value (creating              objectives.
value) of goods or services offered so that customers will be               The initial steps to consider when implementing TOGAF
satisfied and loyal.                                                    ADM is to define the preparations that is by identifying the
    According to Kottler (2004), one of the ten deadly                  context of architecture to be developed, the second is to
mistakes are companies not using the technology to the                  define the strategy of the architecture and assign parts of
fullest. One of the mistakes that must be addressed is                  architecture that will be designed, ie starting from the business
maximizing the use of technology. One technology that should            architecture, information system architecture , technology
be maximized is Information Technology. Information                     architecture, and to determine the ability of architecture to be
Technology can then make an impact on the completion of                 designed and developed (Harrison and Varveris, 2006). Stages
other mistakes to be successful marketing.                              of the TOGAF ADM can be briefly described as follows:
    E-Business includes all the things that should be done              a.       Architecture Vision
using Information and Communication Technology (ICT) to                          Create uniformity of views on the importance of
conduct business across the organization and from                                enterprise architecture to achieve organizational
organization to the consumer. (Huff, 2000). Definition E-                        goals formulated in the form of strategies and
Business by IBM is an approach that is safe, flexible, and                       determine the scope of the architecture will be
integrated to deliver value by combining different business                      developed. At this stage contains the questions
systems and processes that run core business operations                          posed to obtain the ideal architecture.
with the use of Internet technology. (Stoole, 2000). According          b.       Business Architecture
to Indrajit (2000), there are four stages of evolution that can                  Business architecture defines the initial conditions,
be used as a handle or a guide for perusahanan who wish to                       determine the business model or business activities
build E-Business:                                                                that are desired by the business scenario. At this
                                                                                 stage the general tools and methods for modeling
                                                                                 such as BPMN, IDEF and UML can be used to build
                                                                                 the necessary models.
                                                                        c.       Information System Architecture
                                                                                 At this stage more emphasis on how the activity of
                                                                                 information systems architecture is developed.
                                                                                 Defining the architecture of information systems in
                                                                                 this stage include data architecture and application
                                                                                 architecture to be used by the organization.
   Figure 1 Four Phase Evolution of E-Business (Indrajit, 2000)                  Architectural data are more focused on how the data
1. Phase Inform                                                                  used for the needs of business functions, processes
Characterized by small units within the company began trying                     and services. The technique can be used ie: ER-
to build a small software-based Internet.                                        Diagram, Class Diagram, and Object Diagrams. In
2. Automate Stage                                                                the application architecture is more pressing at how
Integrating small units in the enterprise software.                              the needs of planned applications using Application
3. Integrate Phase                                                               Portfolio Catalog, and focuses on the model
Integrating E-Business applications company with entity-                         application to be designed. The technique can be
other entities outside the company.                                              used include: Application Communication Diagram,
4. Phase Reinvent                                                                Application and User Location Diagram and others.
The existence of a fundamental change of company
management, especially relating to how to view existing
business.

                 II. RESEARCH METHODOLOGY
    The research method used is using interviews to find out
the problems occurred and the solutions that have been used,
then do a survey and distributed questionnaires to the                             Figure 2 Architecture development method
respondents (members of the company) to measure how
                                                                        d. Technology Architecture
much performance and quality of enterprise services today.
                                                                        Build the desired technology architecture, starting from the
Research model used is read with reference to relevant
                                                                        determination of candidate technologies necessary to use
theoretical problem and measure the success rate of solving
                                                                        Technology Portfolio Catalog which include software and
                                                                  101
© 2011 ACEEE
DOI: 02.ACT.2011.03.104
Short Paper
                      Proc. of Int. Conf. on Advances in Computing, Control, and Telecommunication Technologies 2011


hardware. In this stage also to consider alternatives that are           Refill Engine) version of the client in order to support the
needed in the selection of technology. The techniques used               activities of daily customer service.
include Environment and Location Diagram, Network                        3. There are 5 (five) units of Mobile Phone GSM GSM (as a
Computing Diagram, and others.                                           modem chip) and connect to the server using a data cable,
e. Opportunities and Solutions                                           each of which is:
At this stage more pressing on the benefits of enterprise                          1. 3 (three) units of Mobile Phone GSM Siemens
architecture that includes business architecture, data                        C55, functioning as an SMS CENTRE
architecture, application architecture and technology                              2. 1 (one) unit of Mobile Phone GSM Siemens C55,
architecture, so that became the basis for stakeholders to                    functioning as an SMS REPLY
select and define the architecture will be implemented. To                         3.         1 (one) unit of Mobile Phone GSM Siemens
model this stage in the design could use a technique chart                    C55, serves as Product Stock (Chip H2H to the supplier
and Benefit Project Context Diagram.                                          via SMS)
f. Migration Planning                                                    4. There is 1 (one) unit ADSL modem to connect to the internet.
At this stage of assessment will be done in determining the              5. There is 1 (one) unit Router 8 ports to connect file sharing,
migration plan from an information system. Usually at this               printer sharing, and sharing intenet.
stage to pemodelannya menggunakaan assessment and                        6. There is a wiring / cabling arrangement has not been good.
decision matrix to the needs of primary and support in the
organization of information systems impelentation                        B. Network Topology
g. Implementation Governance                                                 From the observations, topology on the network currently
Develop recommendations for the implementation of                        uses a star topology, where all the computers in the network
governance implementation has been done, governance                      is connected to one point (router). Here is a picture of the
conducted include organizational governance, governance                  observed network topology:
of information technology, and governance architecture.
Pemetaaan of these stages can also be integrated with the
framework used for COBITS of governance such as IT
Governance Institute (ITGI) (Open Group, 2009).
h. Arcitecture Change Management
Establish management plans of the new system architecture
in a way to supervise the developments in technology and
changes in organizational environment, both internally and
externally as well as determine whether it will be the next
enterprise architecture development cycle.
                                                                                   Figure 3 Network Topology (Research 2011)
                   IV. NETWORK TOPOLOGY
                                                                         C. Application of VRE (Voucher Refill Engine)
    After conducting a brief interview with the owner of the
company and perform direct observation of the network                       VRE (Voucher Refill Engine) is a software for e-vouchers
objects to be studied, the researchers get the following                 server. Software VRE can serve the transaction via SMS,
information:                                                             Yahoo Messenger and H2H (Host-to-Host). VRE supports
                                                                         GSM and CDMA operators through mkios, SIMPATI
A. Network Specifications                                                Autorefill, DOMPET Pulsa, Indosat SEV, MTRONIK, and
Specifications that existed at the time this research was                Host-to-Host to authorized dealers and distributors. Software
conducted were:                                                          VRE transaction support Host-to-Host to Eratel, Datacell,
1.        Local computer network (LAN) available using class             Pulsa24, Cybertel, SM2, Dian Puri Kencana Prima, Telesindo,
C IP Address and has been using ADSL Internet connection                 Cellpay Indonesia, SiPUTRI, Si-Ipul, and others.
from Telkom Speedy internet service provider.
1.            Server                             : 192.168.1.200
2.            PC Client #1             : 192.168.1.201
3.            PC Client #2             : 192.168.1.202
4.            Modem ADSL               : 192.168.1.1
5.            Router                             : 192.168.1.10
2 There is 1 (one) unit Server and 2 (two) unit of PC Client
(for the benefit of CS / Customer Service)
          1. Server, using Windows Server 2003 Operating
     System, Database using MySQL, and using software
     applications VRE (Voucher Refill Engine) version of the               Figure 4. Display Module VRE Administration (Research 2011)
     server in its activities as an e-vouchers server.                   VRE are easy operation. However users are advised to have
          2. PC Client # 1 & # 2, using the Windows XP Oper-             business through 1 year or at least have had the number of
     ating System and software applications VRE (Voucher                 1500 transactions / day.
                                                                   102
© 2011 ACEEE
DOI: 02.ACT.2011.03. 104
Short Paper
                      Proc. of Int. Conf. on Advances in Computing, Control, and Telecommunication Technologies 2011


                                                                       Server membership with per-day




  Figure 5. Display Module Reseller Sales VRE (Research 2011)
Features of VRE (Voucher Refill Engine):
                                                                       Figure 6. Grand Design Network Topology Suggested (Research 2011)
• VRE support transactions with the method:
- Method menu / sim tool kit (DOMPET Pulsa, SEV, Axis,                 transactions are not least; This is because companies do not
Three, etc.)                                                           have a special modem to broadcast SMS. Actually the com-
- Transactions with SMS media                                          pany could rely on SMS modem REPLY to do broadcasting,
- Connection to the internet media (Host-to-Host and Yahoo             but the company did not want to take the risk with increasing
Messenger)                                                             number of queue in the modem SMS REPLY.
• Computers can use a client system, and the number of                 4.3 Grand Design Network Topology
client computers is not limited
• Restrict user access (only access to certain menus and can               Responded to the problems that occurred in the company,
only read and can not enter data)                                      then the following is the proposed grand design of the network
• Report accurate transaction succeed or fail based on reports         topology that can be applied in TERRACE
from providers                                                         CELL company as distributors e-vouchers service providers.
• Displays (SN) Serial Number voucher electrically                     Changes contained in the network topology is compared to
• Consolidated sales of stock (number of sales per product)            that of the previous network topology is:
• Convert data to Microsoft Excel format                               1. The addition of several units of Mobile Phone GSM
• Allows the transaction data stored on different computers            Siemens C55 and Mobile Phone CDMA Nokia 6235 that serve
automatically (data backup on another computer)                        as a modem chips to stock their own products from several
• Format the transaction counter customizable                          GSM operators and CDMA. So that companies do not rely
                                                                       solely on stock H2H (host-to-host) all operators of the
• The SMS can be given additional information REPLY
                                                                       supplier only.
                                                                       2. For SMS and SMS CENTRE REPLY replaced with a modem
                 V. DISCUSSION OF RESEARCH
                                                                       chip from Wavecom products. The reason is because the
    Based on the results of questionnaires, interviews and             replacement product is designed as a Wavecom modem chip
direct observation conducted in the field, it was found that           and does not use batteries like those found on the Mobile
the problem (in terms of system performance) who complained            Phone GSM Siemens C55, so the connection will be more
of by the respondents (member) sourced from the existing               stable and do not have to worry about battery life. To SMS
network at this time. Analysis are as follows:                         CENTRE still use 3 (three) units and modem chips for SMS
Respondents (member) complained stock availability of                  REPLY also use 3 (three) units of the modem chip. The reason
products are often empty, particularly small-stock products            the addition of SMS REPLY into 3 (three) units are to avoid
with nominal; This is because the company does not have its            long queues in the delivery of SMS.
own inventory of stock products, but rather rely solely on             3. Inside the network is there ADSL internet connection from
stock H2H (host-to-host) all operators of the supplier.                Telkom Speedy internet service provider, so as to transactions
Report back from every transaction made by members                     H2H (host-to-host) to the supplier as well as to other
received very slow; This is because there is only 1 (one) unit         distributors are no longer media use SMS, but using modules
of the modem that serves as an SMS REPLY, this resulted in             YM (Yahoo Messenger) VRE. Transactions using the module
long queues for sending SMS.                                           YM (Yahoo Messenger) VRE is very time saving, so the
    Respondents (member) also complained to the                        transaction H2H (host-to-host) to the supplier as well as to
transaction reload is felt slow, especially at night; This is          other distributors can be done very quickly. Here is a view of
because:                                                               the module YM (Yahoo Messenger) VRE:
         - Companies rely solely on stock H2H (host-to-host)
            all operators of the supplier.
         - H2H connection (host to host) all operators to
            suppliers are still using SMS, it also resulted in
            queues in the process of purchasing the product
            to the supplier.
4. Respondents (member) wish to be informed if there are
price changes. Respondents feel aggrieved if not given
information about changes in prices, especially for an Owner                  Figure 7. Display Module YM VRE (Research 2011)
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© 2011 ACEEE
DOI: 02.ACT.2011.03.104
Short Paper
                      Proc. of Int. Conf. on Advances in Computing, Control, and Telecommunication Technologies 2011


4. In the grand design of the network topology is also found                 in sending SMS.
the addition of 2 (two) modem chips from Wavecom products                    b. For transactions H2H (host-to-host) is recommended
on both PC Client. Each of these modems work the same,                       to use the internet connection through the module YM
namely as a modem chips that are used specifically to                        (Yahoo Messenger). Transactions using the module YM
broadcast SMS. Broadcast SMS is very much required to                        (Yahoo Messenger) is very time saving, so the transac-
inform the member that will change product pricing and system                tion H2H (host-to-host) to the supplier as well as to other
maintenance.                                                                 distributors can be done very quickly.
5. To improve the performance of the server as well as the                   c. Addition of 2 (two) modem chips on both the PC
additional number of modem chips, it would require the                       Client is specifically used to do a broadcast SMS.
addition of 1 (one) unit of a special server that serves as a                Broadcast SMS is very much required to inform the
repository database and also functions to serve the modem                    member that will change product pricing and system
chip stock products. The addition of this server is also given               maintenance.
that the software pulse VRE (Voucher Refill Engine) can only                 d. The addition of 1 (one) unit of the server that serves
serve a 16 (sixteen) modem chip unit in 1 (one) server.                      specifically as a storage database, and also functions to
6. Because in the grand design of the network topology                       serve the modem chip stock products.
server transaction activity must have an internet connection,                e. Because in the grand design of the network topology
so internet connection is very important. To anticipate the                  server transaction activity must have an internet
interference with the ISP (Internet Service Provider) Telkom                 connection, so internet connection is very important.
Speedy, then put 1 (one) unit with a HSDPA modem that uses                   To anticipate the interference with the ISP (Internet
a USB connection using Indosat 3.5G Broadband.                               Service Provider) Telkom Speedy, then put 1 (one) unit
                                                                             with a HSDPA modem that uses a USB connection using
                         CONCLUSIONS                                         the card Indosat 3.5G Broadband.
Having done the research process through a questionnaire,
                                                                                               ACKNOWLEDGMENT
interviews, and direct observation in the field, then get some
conclusions as follows:                                                     The authors wish to thank Graduate Program in
1. The level of satisfaction agent / sub-distributors to system          Information System & University Research Directorate for
performance and quality of services provided during the                  technical and financial support.
company are:
     a. Stock products less attention, many members                                                REFERENCES
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DOI: 02.ACT.2011.03.104
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                                                                       105
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