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    TRAVEL SURVEY OF RESIDENTS OF   11"

    CANADA (TSRC)
    20065 INTERVIEWER’S MANUAL

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75030-6497.1: FebruaryMayJanuary 20065   Formatted: Font color: Red
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                                                      TABLE OF CONTENT

Chapter 1 ..........................................................................................................................................1
  Survey Overview ........................................................................................................................ 1
          1.1         Overview ............................................................................................................. 1
          1.2         Survey Overview ................................................................................................ 1
          1.3         Background ......................................................................................................... 2
          1.4         General Survey Information ............................................................................... 3
          1.5         Sample Selection......................................................................................... 76666
          1.6         Survey Collection........................................................................................ 97777
          1.7         Official Languages Act ............................................................................. 108888
          1.8         Survey Registration Number..................................................................... 129999
          1.9         Survey Project Codes ........................................................................ 1310101010

Chapter 2 ........................................................................................................................................11
  Collection Procedures ............................................................................................................... 11
          2.1         Overview ........................................................................................................... 11
          2.2         Collection Activities ......................................................................................... 12
          2.3         Supplies ............................................................................................................. 13
          2.4         Job Overview .................................................................................................... 13
          2.5         Interviewer Guidelines ...................................................................................... 14
          2.6         Data Quality .................................................................................................. 2119
          2.7         Refusals and Other Non-Response ............................................................... 2119

Chapter 3 ........................................................................................................................................23
  Questionnaire Content .............................................................................................................. 23
          3.1         Overview ........................................................................................................... 23
          3.2         Survey Flow ...................................................................................................... 24
          3.3         Survey Content.................................................................................................. 25

Chapter 4 ............................................................................................................................97707171
  Entry Components - Contacting the Respondent .......................................................... 97707171
          4.1         Overview ............................................................................................... 97707171
          4.2         General Instructions .............................................................................. 97707171
          4.3         Opening Screens ................................................................................. 103737474
                                                                                                                                                        Formatted: English (Canada)

Chapter 5 ..........................................................................................................................117787979           Field Code Changed
  Exit Component - Outcomes Codes ............................................................................ 117787979                                Formatted: English (Canada)
          5.1         Overview ............................................................................................. 117787979                  Formatted: English (Canada)
          5.2         Assigning an Outcome Code .............................................................. 118798080                                Field Code Changed
          5.3         Exit Component Screens ..................................................................... 119808181                            Formatted: English (Canada)
          5.4         Automatically Assigned Codes ........................................................... 131838484
          5.5         Criteria for Completed Interviews ...................................................... 131838484
          5.6         Outcome Code descriptions ................................................................ 131838484
          5.7         Appointments .............................................................................. 1378788888887
               5.8        Refusals ............................................................................................... 141888989

Chapter 6 ........................................................................................................................................91
  Questions and Answers ............................................................................................................. 91
          6.1         Overview ........................................................................................................... 91
          6.2         Interviewer Questions and Answers ................................................................. 91
          6.3         Respondents’ Questions and Answers .............................................................. 93
          6.4         General Survey Questions................................................................................. 93

Chapter 7 ......................................................................................................................................103
  Glossary of Terms ................................................................................................................... 103
          7.1         Overview ......................................................................................................... 103

   APPENDIX I .................................................................................................................... 129121
   APPENDIX I .............................................................................................................. 129121121



7880Chapter 1 ..................................................................................................................................1
  Survey Overview ........................................................................................................................ 1
         1.1      Overview ............................................................................................................. 1
         1.2      Survey Overview ................................................................................................ 1
         1.3      Background ......................................................................................................... 2
         1.4      General Survey Information ............................................................................... 3
         1.5      Sample Selection................................................................................................. 6
         1.6      Survey Collection................................................................................................ 7
         1.7      Official Languages Act ....................................................................................... 8
         1.8      Survey Registration Number............................................................................... 9
         1.9      Survey Project Codes ........................................................................................ 10

Chapter 2 ........................................................................................................................................11
  Collection Procedures ............................................................................................................... 11
          2.1         Overview ........................................................................................................... 11
          2.2         Collection Activities ......................................................................................... 12
          2.3         Supplies ............................................................................................................. 13
          2.4         Job Overview .................................................................................................... 13
          2.5         Interviewer Guidelines ...................................................................................... 14
          2.6         Data Quality ...................................................................................................... 19
          2.7         Refusals and Other Non-Response ................................................................... 19

Chapter 3 ........................................................................................................................................23
  Questionnaire Content .............................................................................................................. 23
          3.1         Overview ........................................................................................................... 23
          3.2         Survey Flow ...................................................................................................... 24
          3.3         Survey Content.................................................................................................. 25
          3.3         Survey Content, Continued ............................................................................... 32
Chapter 4 ........................................................................................................................................71
  Entry Components - Contacting the Respondent ...................................................................... 71
          4.1         Overview ........................................................................................................... 71
          4.2         General Instructions .......................................................................................... 71
          4.3         Opening Screens ............................................................................................... 74
          4.4         Opening Screens for TSRC in a CAPI Caseman environment survey ............. 79
          4.5         LFS Personal Interview..................................................................................... 80




Chapter 5 ........................................................................................................................................85
  Exit Component - Outcomes Codes .......................................................................................... 85
          5.1         Overview ........................................................................................................... 85
          5.2         Assigning an Outcome Code ............................................................................ 86
          5.3         Exit Component Screens - MSE ....................................................................... 87
          5.4         CAPI / Caseman Exit Component Screens ....................................................... 91
          5.5         Automatically assigned codes ........................................................................... 94                      Formatted: Highlight
          5.6         Criteria for Completed Interviews .................................................................... 94                        Formatted: Highlight
          5.7         Outcome Code descriptions .............................................................................. 94
          5.8         Appointments .................................................................................................... 98
          5.9         Refusals ........................................................................................................... 100

Chapter 6 ......................................................................................................................................101
  Questions and Answers ........................................................................................................... 101
          6.1         Overview ......................................................................................................... 101
          6.2         Interviewer Questions and Answers ............................................................... 101
          6.3         Respondents’ Questions and Answers ............................................................ 103
          6.4         General Survey Questions............................................................................... 103

Chapter 7 ......................................................................................................................................113
  Glossary of Terms ................................................................................................................... 113
          7.1         Overview ......................................................................................................... 113
  APPENDIX I .......................................................................................................................... 131
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                                         Chapter 1

                                  Survvey Overview

1.1      Overview
In this chapter      This chapter introduces the Travel Survey of Residents of Canada (TSRC). It     Formatted Table
                     gives an overview of the objectives, sample and collection methodology.         Formatted




                                         Subject                               See Page              Formatted Table

                     Overview                                                      11
                     Survey Overview                                               11
                     Background                                                    22
                     General Survey Information                                    33
                     Sample Selection                                             766
                     Survey Collection                                            977
                     Official Language                                            1088
                     Survey Registration Number                                   1299
                     Survey Project Codes                                       101310




1.2      Survey Overview
What is the Travel   The Travel Survey of Residents of Canada (TSRC) is a voluntary survey           Formatted Table
Survey of            which gathers data on all trips taken by Canadian residentss.
Residents of
Canada

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Travel Survey of Residents of Canada (TSRC)
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5
1.2      Survey Overview, Continued
ClientPartnership    The TSRC is co-sponsored by Statistics Canada, the Canadian Tourism              Formatted Table
                     Commission, the provincial and territorial ministries of tourism, the
                     Atlantic Canada Opportunities Agency, the Department of Canadian
                     Heritage and Parks Canada.

Objective of the     The general objective of this survey is to provide information on travel and
TSRC                 tourism.

                     The specific objective is to provide information on same day and overnight
                     trips and the characteristics of Canadians who travelled during the reference
                     period. This includes details on the duration of the trip, type of
                     accommodation, reason for the trip, mode of travel, expenditures, etc. and
                     general demographic information.

Uses of TSRC         Some uUses of the TSRC data are:

                         To provide an understanding of traveling habits of residents of
                          Canada. What are their destinations, the purpose of their trips, the
                          length of stay, etc.? This information enables will help governments,
                          municipalities, agencies and the tourism industry to develop policies,
                          products and services that respond to travelers’ needs as well as
                          measure the contribution of tourism to the Canadian economy.

                         To provide a picture of the socio-economic characteristics of
                          Canadian travellers.

                         To provide input to the Tourism Satellite Account (a section of the
                          System of National Accounts of Statistics Canada) to help estimate
                          the flow of money between provinces.




1.3      Background
                                                                                                      Formatted Table
What is the Travel   The travel and tourism industry has grown over the years and is recognized       Formatted: Tab stops: Not at 3" + 6"
Survey of            as an important strategic sector of the economy, generating more than $50-
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Residents of         billion annually and employing almost 600,000 Canadians in directly or           Auto, 0.5 pt Line width)
Canada?              indirectly related occupations. Federal, provincial, territorial and municipal   Formatted: Border: Top: (Single solid line,
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                  agencies

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1.3     Background, Continued
                  agencies responsible for promoting tourism, as well as travel and tourism
                  businesses, require accurate up-to-date information in order to monitor
                  industry performance. The importance of timely information has never been
                  more evident than with recent events such as September 11, 2001 and
                  SARS.

                  The most important source of domestic travel and tourism information has
                  been the Canadian Travel Survey (CTS). The CTS ran as a supplement to the
                  LFS from 1978 until January 2005. Although the survey saw a number of changes
                  The CTS has been runningran as a supplement to the Labour Force Survey
                  since 1978. Although the survey has seen a number of changes over the
                  years, the survey’s users decided it was time to re-vamp the survey.

                  The new Travel Survey of Residents of Canada (TSRC) is designed to
                  rreplaced the CTS in February 2005.

                  The TSRC remains a monthly CATI and CAPI supplementary survey to the
                  Labour Force Survey (LFS).




1.4 General Survey Information
Response Rate     The target response rate for the TSRC is 86%.

                  The data collection will take place during LFS week and extend three (3)
                  days into the following week. It includes the Saturday and Sunday.

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1.4     General Survey Information, Continued
Response Rate      The following table outlines the data collection targets for the TSRC:
(continued)


                                 ACTIVITY                                   DATE

                   The completion rates each month are:

                         30% completed by                    Wednesday, LFS week

                         80% completed by                    Saturday, LFS week

                         100% completed by                   Wednesday of the week following
                                                              LFS week.


Interview Length   The length of the interview will vary greatly depending on the number of
                   trips (if any) the respondent took. The interview time can be as short as two
                   minutes or less for a person who did not take any trips, or more than fifteen
                   minutes for someone who took several trips. The average interview length is        Formatted: Font color: Auto
                   ten minutesless than five minutes.

                   Note: Do not indicate to the respondent that the length of the interview is
                         linked to how many trips the person took because this type of
                         information can influence how the respondent reports travel
                         information.

Voluntary Survey   This survey is conducted under the voluntary provisions of the Statistics
                   Act. Respondent participation is voluntary.

                   It is not mandatory that selected persons complete the survey, but a good
                   response rate must be obtained to produce accurate results. To obtain a high
                   response rate in a voluntary survey, it is essential that you become familiar
                   with the Travel Survey of Residents of Canada. Your ability to convey the
                   importance of the survey is the best way to obtain the respondent’s co-
                   operation.
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1.4     General Survey Information, Continued
Proxy             The Travel Survey of Residents of Canada permits the use of proxy
Respondents       interviews (where someone other than the selected respondent participates in
Permitted (in     the interview) under very specific conditions. The interview must be
very limited      conducted entirely with either the selected respondent or a proxy respondent.
circumstances)
                  More specifically, a proxy should only be selected when the respondent:            Formatted: Font color: Auto
                    1) is too ill to conduct the survey;                                             Formatted: Bullets and Numbering
                    2) cannot conduct the interview in one of the two official languages;
                    1)3)        is away from home for the duration of the collection.

                  Both a proxy and a non-proxy can not participate in the same interview. If a
                  proxy is being used in the interview, both the interviewer and the proxy
                  should keep in mind that the survey wants to gather information on the
                  selected person’s trips and not on the proxy respondent’s trips even if the
                  proxy may have accompanied the selected person on the trips.

                            Remember:                                                                Formatted Table
                            It is your job as the interviewer to remind the proxy that
                            they are answering the questionnaire on behalf of the
                            selected respondent.



Eligible          All the members of a selected household aged 18 years or older are eligible
Respondents       for the TSRC.

Completed         A completed interview is defined as an interview in which the respondent
Interview         has completed Bboth the “Entry” and “Exit” Components; and every
                  applicable block in the questionnaire.

Target            All eligible LFS respondents aged 18 years or older are eligible for the
Population        TSRC. One civilian household member (members of the Canadian Armed
                  Forces are not selected as respondents of the LFS and TSRC) will be
                  selected at random from each dwelling in each of the selected LFS rotation
                  groups.
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                  Note: Although members of the Canadian Armed Forces are not selected as
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                        are household members who have gone on a trip with the selected
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                      respondent.

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1.5     Sample Selection
When is TSRC        The computer program generates randomly one TSRC component for each
generated?          dwelling in the selected LFS rotation groups where there is one or more
                    eligible household members.

Why must LFS        TSRC uses a randomly selected LFS respondent from the current month’s
Demographics be     household members. Therefore, TSRC cannot pick the respondent from the
completed before    household roster unless the roster is complete. This means that the LFS
TSRC can be         Demographics must have been verified to ensure that the roster is up-to-date.
completed?


Rotations           For 2005, the TSRC sample consists of two (2) rotation groups each month,
                    with the exception of Newfoundland and Labrador, where three (3) rotation
                    groups will be used. For your reference, the following table has been
                    provided to show the planned rotations.



                                                Rotation Groups

                   Survey Month      Newfoundland &        Other provinces       Project Code
                                         Labrador
                   January 2006      2, 4, 6              2, 6                       6524
                   February 20065    1, 3, 5              1, 3                       6524
                   March 20065       2, 4, 6              2, 4                       6524
                   April 20065       1, 3, 5              3, 5                       6524
                   May 20065         2, 4, 6              4, 6                       6524
                   June 20065        1, 3, 5              1, 5                       6524
                   July 20065        2, 4, 6              2, 6                       6524
                   August 20065      1, 3, 5              1, 3                       6524
                   September         2, 4, 6              2, 4                       6524
                   20065
                   October 20065     1, 3, 5              3, 5                       6524
                   November          2, 4, 6              4, 6                       6524
                   20065
                   December          1, 3, 5              1, 5                       6524
                   20065
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                   January 20076     2, 4, 6              2, 6                       6524           Auto, 0.5 pt Line width)
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When do you see     TSRC will be generated when LFS Demographics are completed, except              Formatted: Left, Tab stops: 6.5", Right + Not
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a TSRC case?     when LFS is converted from a non-response.

                 Note: Don’t forget that a non-response for LFS is a non- response for TSRC.




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                                         Travel Survey of Residents of Canada (TSRC)
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1.6     Survey Collection
Regional Offices   All regional offices will participate in the collection of the Travel Survey of       Formatted Table
                   Residents of Canada.

Collection         Information for the Travel Survey of Residents of Canada will be collected
Methodology        by a Computer Assisted Telephone Interviewing (CATI) methods using the
                   Blaise software. It will also be collecting data with a Computer assisted
                   Personal Interviewing (CAPI) methods using the Caseman software.

                   Both CATI and CAPI applications are used to:

                    Initiate a case, move to the questionnaire and end a case;
                    Fill in the questionnaire, including edits;
                    Manage in-progress cases.

Encouraging        To maintain Statistics Canada’s high standards of confidentiality and at the
Respondent         same time answer, in a satisfying manner, questions asked by the person
Participation      who answers the telephone can be a challenge. Sometimes, a respondent will
                   insist on having more detail regarding your call. If this situation occurs, the
                   two following texts may be used:

                             “All information collected by Statistics Canada is kept
                             confidential.

                             By participating in this survey, respondents will help Statistics
                             Canada to produce statistics that will help Canadians to better
                             understand their country, their population, their resources,
                             their economy, their society and their culture.”

                   Or:

                             “This information will help governments, municipalities,
                             agencies and the tourism industry to develop policies, products
                             and services that respond to travelers’ interests and needs as
                             well as measure the contribution of travel to the Canadian
                             economy.”
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1.7     Official Languages Act
Official Language   The Official Languages Act provides that service to the public must be
Act                 provided in the official language (English or French) of the respondent’s
                    choice.

                    You must always respect a respondent’s choice of official language.

Bilingual           Bilingual interviewers must be prepared at all times to conduct interviews in
Interviewers        either of the official languages.

Unilingual          The respondent is asked if he/she would prefer to be interviewed in English
Interviewers        or in French. If you cannot conduct an interview in the respondent’s chosen
                    official language you must:

                        Apologize to the person and inform him/her that another interviewer
                         will call back as soon as possible to conduct the interview in their
                         official language.

                        Write down the Sample ID (Press F3, if necessary to get the Sample ID
                         number).

                        Enter any notes in the “TEMPORARY NOTES” box in the CASE                     Formatted: Bullets and Numbering
                         NOTES SCREEN (F11).

                        Exit the case (F10). Choose an “In-progress code” of 21 (Interview
                         requested in other official language).

                    Enter any notes in the “TEMPORARY NOTES” box in the CASE NOTES
                        SCREEN (F11).

                        If a French-speaking interviewer is available, give him/her the Sample
                         ID. The French-speaking interviewer will use the “Browser” to call the
                         household back as soon as possible.

                    If a French-speaking interviewer is NOT available (and an appointment
                         was made with the French-speaking person) give this information to
                         your Senior Interviewer.
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1.7      Official Languages Act, Continued
Language         It is possible that the selected person to answer the TSRC questionnaire
Difficulties     cannot speak either of the official languages and you are unable to
                 communicate in such that language. Interviewers should then make
                 absolutely sure that there is no adult available or who will be available
                 within the collection period, who can speak English or French.

                 If it becomes apparent early in the interview that the respondent does not
                 speak either official language and that there is no available adult within the
                 household who can speak either English or French you can either:

                     Select the F10 key or
                     Select the In-progress code of 22 (Language barrier (not official
                      language)).

                 Thank the respondent and end the telephone call. Enter notes about the call.

                 Note: The TSRC questionnaire is NOT available in languages other than
                        English or French. If an interviewer is available who speaks fluently
                        the chosen language of the contact person, they should not attempt to
                        translate the questionnaire into the respondent’s language. The case
                        should receive a final outcome code of 22.




1.8      Survey Registration Number
Collection       The following Collection Registration Number authorizes the data collection
Registration     for the 2005 Travel Survey of Residents of Canada.
Number
                 English: STC/HLD-040-60124

                 French: SQC/ENM-040-60124
                 You should have this number available when interviewing so that you can
                 provide it to a respondent if he/she requests it.
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1.9     Survey Project Codes
TSRC Project      All activities associated with the collection of the Travel Survey of Resident
Code              of Canada, should be charged to the following project code:

                                            75030-6524-0 (CATI)
                                            75030-6524-1 (CAPI)




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                                       Chapter 2

                               Collection Procedures

2.1      Overview
In this chapter   This chapter outlines the schedule for the Travel Survey of Residents of
                  Canada and gives an outline of your job as an interviewer



                                     Subject                            See Page
                    Overview                                              1111
                    Collection Activities                                 1212
                    Supplies                                              1313
                    Job Overview                                          1313
                    Interviewer Guidelines                                1414
                    Data Quality                                         211919
                    Refusals and Other Non-Response                      192119




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2.2     Collection Activities
Follow up and
Transmission


                               ACTIVITY                                  DATE

                 All interviewers start the collection       Monday Sunday of LFS week to
                 work on LFS or TSRC.                        Wednesday following LFS week

                 CAPI: The interviewers, senior              Monday of LFS week to
                 interviewers and project supervisors        Wednesday following LFS week.
                 will transmit daily during data
                 collection and cleanup (even if there are
                 no cases to transmit).




Collection
Schedule


                               ACTIVITY                                   DATE
                 LFS sample download from Head               Two weeks in advance of
                 Office to Regional Offices                  collection.
                 Interviewers transmit to pick-up LFS        Wednesday of LFS reference
                 sample                                      week.
                 TSRC data collection                        Monday Sunday of LFS week to
                                                             the Wednesday of the following
                                                             week.
                 Kill date for TSRC each month               Same as LFS kill date (e.g.,
                                                             always on Monday, 9 days
                                                             following the last day of LFS
                                                             week).


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2.3        Supplies
Material             The following materials will be supplied to the interviewers for the Travel
                     Survey of Residents of Canada:

                          Interviewer’s Manual (75030-6497.1)
                          Interviewer’s Workbook (75030-6498.1)

                     A telephone with a headset and a computer terminal are going to be
                     provided by the Regional Offices.




2.4        Job Overview
Introduction         As an interviewer, you are responsible for successfully completing the
                     assignment given to you. You may be required to work evenings and
                     weekends.

Interviewing         Interviewing times will be scheduled to maximize the contact rate. This
Hours                would include morning, afternoon and evening shifts, and Saturdays and
                     Sundays. Different time zones will be a factor in scheduling interviews.

Initial Training     Four (4) self-study hours are allocated to each interviewer for TSRC. The
                     initial training consists of:

                          Reading this manual thoroughly, and
                          Using practice cases to become familiar with the application.



Subsequent           Each month, the interviewers may claim 15 minutes for review of the TSRC.
Training


Role of the Senior   For this survey, your supervisor will assist you with any problems you may
Interviewer          be having. Your supervisor will review reports on your completed work.             Formatted: Tab stops: 0.59", Left
                     He/she will answer all questions concerning the application and its content        Formatted: Border: Top: (Single solid line,
                     and will probably monitor your first interviews to help you resolve any            Auto, 0.5 pt Line width)
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Travel Survey of Residents of Canada (TSRC)
Interviewer’s Manual                                                                               13
5
2.5     Interviewer Guidelines2.5                  Interviewer Guidelines
Good              Part of our mandate at Statistics Canada is to ensure that we collect high
Interviewing      quality information while, at the same time, keeping respondent burden to a
                  minimum. The following are guidelines that will help you in this task. Keep
                  the guidelines in mind and try to implement them when you are interviewing

Purpose of        To obtain a high response rate, it is essential that you become familiar with
Survey            the purpose of the survey. Your ability to convey the importance of the
                  survey is the best way to obtain the respondent’s co-operation.

Know the          Know your material, especially the questionnaire content component. You
Questionnaire     don’t have time during an interview to look up definitions or answers to
                  questions. Nothing breaks the rapport more quickly than long pauses during
                  telephone interviews. You must develop the ability to explain what you are
                  doing (the reason for the delay) as you are doing it. This lets the respondent
                  know that you are still connected and that the questioning will continue.

Entering Case     Some questions may seem confusing to a respondent or they may feel that
Notes & Remarks   some questions are too personal to answer. In situations like these an
                  interviewer should enter an Interviewer Remark. To enter a remark, press the
                  F4 Function key. A pop-up window will appear and the interviewer will
                  enter their comments. When the interviewer has completed entering a
                  comment, they will press the Save button on the window. A black icon of a
                  paperclip will appear directly to the left of the field on the screen indicating
                  that a remark has been left regarding that particular question.


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2
2.5     Interviewer Guidelines, Continued
Entering Case                                                                                          Formatted Table
Notes (Continued)   Difficult or unusual cases can be described in the “permanent notes” section
                    by pressing the Notes F11 Function key as they are encountered during the
                    interview or at the end of the interview. Once the comments have been
                    entered in the pop-up window that appears, press the Save button on the
                    window.

                    Please note the difference between a Remark and a Note:
                    A Remark is directly connected to a specific question or screen. A Note
                    contains general information about the interview or the respondent.



Entering Case       Difficult or unusual cases can be described in the “permanent notes” section
Notes & Remarks     by pressing the Notes F11 Function key as they are encountered during the
(Continued)         interview or at the end of the interview. Once the comments have been
                    entered in the pop-up window that appears, press the Save button on the
                    window.

                    Please note the difference between a Remark and a Note:
                    A Remark is directly connected to a specific question or screen. A Note
                    contains general information about the interview or the respondent.

Introduce           Begin the interview by introducing yourself as a representative of Statistics
Yourself            Canada, stating your first and last name. Be sure the respondent clearly
                    understands who you are and whom you represent.

                    The initial contact with a household member is a very important step in the
                    survey process. Response rates, and therefore the success of a survey,
                    depend on a good contact and strong introduction to the survey.

                    It is important that when you make contact with a household member you:

                        If applicable, state who the appointment for the interview is with;
                        If you feel that it will help, give a brief but complete explanation of the
                         survey, being prepared to answer any questions;
                        Mention that the survey is confidential;                                      Formatted: Border: Top: (Single solid line,
                        Explain why the survey is important. Be polite and courteous.                 Auto, 0.5 pt Line width)
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Interviewer’s Manual                                                                              15
5
Keep Interview   Keep the interview as brief as possible. Avoid unnecessary conversations
Brief            and pauses in work. Leave the respondent with the impression that the
                 questions were straightforward and that the interview was not too long.

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16                                                                               122                   Interviewer’s Manual
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2.5     Interviewer Guidelines, Continued
Be Tactful          Do not enter into discussions about politics or any other controversial topic.
                    If necessary, inform the respondent of this restriction.

Ask Questions as    Ask questions exactly as they are worded. A paraphrased question may miss
Worded              conveying an important concept. A leading question may encourage
                    respondents to agree with you rather than provide the objective answer.

                    If the respondent does not understand the question, repeat it slowly, putting
                    emphasis on important words and phrases. If the question is still not
                    understood, clarify with a brief explanation.

Do not Anticipate   Do not anticipate answers. A reply that appears obvious to you must be
                    confirmed prior to making the entry.

Respondent          Do not interrupt the respondent before he/she has finished, even if he/she
Hesitation          hesitates. This hesitation may simply mean that the respondent is trying to
                    recollect some facts.

Awkward             Sometimes people are tempted to relieve feelings of awkwardness or tension
Moments             by laughing or making light of a question. As an interviewer, you should
                    never laugh at a respondent’s answer. If the respondent laughs at him or
                    herself, it is advisable not to join in.

Doubtful Answer     At times, you may feel that the respondent’s answer is doubtful.

                    Probe to make sure that he/she understands the question, but be very careful
                    not to antagonize the respondent by questioning his/her answer.

Multiple                Become familiar with all the categories for multiple-response
responses                questions.
                        Look for key words to assist you in choosing the correct one(s) based
                         on the respondent’s answer(s). For responses which do not fit or are not
                         easily applied to the categories listed, record clear descriptions under       Formatted: Border: Top: (Single solid line,
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                         “Other”.
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Travel Survey of Residents of Canada (TSRC)
Interviewer’s Manual                                                                              17
5
2.5     Interviewer Guidelines, Continued
Multiple          In a question where categories are read, read word responses or answer           Formatted Table
Responses          categories one at a time in order to give time to the respondent to answer yes
(Continued)        or no to the category.

              For example:




               In a “Mark all that apply” question, give time to the respondent to answer the
                question fully.

              For example:




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Guideline    Follow these Computer assisted telephone interview (CATI) procedure guidelines.
Summary
for CATI
Procedures

                                                                         Continued on next page




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Travel Survey of Residents of Canada (TSRC)
Interviewer’s Manual                                                                        19
5
2.5     Interviewer Guidelines, Continued
Guideline          Follow these CATI procedure guidelines.                                          Formatted Table
Summary for
CATI Procedures
(Continued)



                  Step                                     Action
                   1         Before dialling the telephone number, review the Demographics
                             F3, Record of Calls F8 and Case Notes F11 tabs. Information will
                             have been entered in two of the three areas if the case has been
                             touched.
                   2         Read the text that is entered in black bold to the respondent. Read
                             information in brackets only if it applies (optional read).
                   3         Read answer categories when instructed to do so but never read the
                             “don’t know” or “refused” categories.
                   4         Do not read interviewer items or instructions (for example
                             INTERVIEWER, entered in capital letters, underlined and in blue
                             bold) to respondents.
                   5         Explain any difficult or unusual cases in the Case Notes F11 tab as
                             they are encountered during the interview.



Completing the     When interviewing the respondent, follow these interviewing guidelines:
Survey
                   Read the questions exactly as worded, including examples and categories
                   when these are in bold.

                            Record the answers as they are given by the respondent;
                            Follow all interview instructions on the screen;
                            Do not interrupt the respondent before he/she has finished, even if
                             he/she hesitates. This hesitation may simply mean that the
                             respondent is trying to recollect some facts;
                            Do not start recording information until the respondent has finished
                             his/her sentence;
                            At times, you may feel that the respondent’s answer is doubtful.       Formatted: Tab stops: Not at 3" + 6"
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                                                                            Continued on next page

                                                                                                     Formatted: Topic Name Continued



                                                                                                     Formatted: Font: 12 pt, Not Bold

2.56           Data QualityInterviewer Guidelines, Continued
Probe for Dates   The respondent may not always know an exact date orthe period of time.             Formatted: Font color: Auto
and Times         Probe rather than readily accepting “don’t know” or “refused”.

                  To verify dates or periods of time check for special occasions that happened       Formatted: Font color: Auto
                  at the same time.


2.6    Data Quality                                                                                  Formatted: English (United States)
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2.6     Data Quality                                                                                 Formatted: Heading 5,Topic Name,Heading 5
                                                                                                     Char,L-COL TEXT TABLE Char,Block Label
                                                                                                     Char,Block Label1 Char,Block Label2 Char,Block
What is Data      Data quality is the degree to which survey estimates match reality. Accuracy       Label3 Char,Block Label4 Char,Block Label5
Quality?          Reliability along with our guarantee of confidentiality are the key factors in     Char,Block Label6 Char,Block Label7 Char,Block
                                                                                                     Label8 Char,Block Label9 Char, Tab stops:
                  the high level of confidence Canadians place in Statistics Canada. However,        0.59", Left
                  estimates based on sample surveys are subject to sampling errors. Errors can
                  also be the result of respondents answering questions incorrectly or
                  incompletely or of bias or inaccuracies introduced by the interviewer.

Why is Data       Critical decisions about Canada’s economy and social programs rest on the
Quality           quality of the data published by Statistics Canada. These decisions affect
Important?        every person in the country in one way or another.




2.7     Refusals and Other Non-Response
Data Quality      People who are seldom at home or who resist interviews may differ in some
                  way from those who are readily interviewed. The failure to obtain interviews
                  from such persons can have a serious effect on the quality of the data.

                  Once all cases have been contacted at least once and the bulk of work is           Formatted: Border: Top: (Single solid line,
                  completed for the collection period, you may begin working on converting           Auto, 0.5 pt Line width)
                  refusals and other non-response cases. It is very important to convert these       Formatted: Tab stops: 6.5", Right + Not at
                  cases in order to obtain the expected final response rate for the survey.          3" + 6"
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Travel Survey of Residents of Canada (TSRC)
Interviewer’s Manual                                                                           21
5
Positive attitude   When respondents refuse to participate in the survey, it is usually because
                    they do not have enough information about the survey or your organization,
                    or the timing of the call is wrong. If you are well prepared, you should
                    obtain the respondent’s co-operation. Be sensitive to the respondent:
                    apologize for bad timing (rather than risk a refusal) and suggest a call-back
                    time.

                                                                              Continued on next page




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2.7 Refusals and Other Non-Response, Continued
Positive Attitude   However, never assume a respondent is too busy. Make arrangements to call
(Continued)         at a more convenient time ONLY if the respondent suggests this or the
                    respondent refuses to participate in the survey. When you make an
                    appointment, don’t ask for a convenient time. Begin by suggesting
                    alternative days and times, (preferably times when you work; for example,
                    “I We will call on Thursday evening”). After you confirm an appointment, a
                    nice touch is, “I’m looking forward to talking with you.”

“Not Interested”    Sometimes, the respondent’s refusal will not be explicit (for example, just
                    not interested). When this happens, pick an issue (time, confidentiality,
                    purpose or importance of the survey) and begin to discuss it. This usually
                    has the effect of forcing the respondent to express a more specific concern,
                    one you can deal with directly.

Speak to the        Remember that you must speak to the selected household member directly to
Selected Person     explain the survey. Do not accept someone else’s word that the selected
                    respondent is unwilling to participate.

Listen Carefully    Listen carefully. Focus on one item: Is there a reason why the respondent
                    does not want to participate? Find common ground so you can relate to the
                    respondent.

                    For example, the respondent says: “I don’t know about giving information
                    over the phone.” You may respond: “You can check with my supervisor
                    that I work for Statistics Canada. The number is ________. Please call
                    collect.”

                    The respondent may follow your advice or feel reassured enough to
                    continue, or may indicate that the problem is somewhat different by saying,
                    “Well, I think you’re probably legitimate, but I don’t like giving out
                    personal information. I don’t know who will use it.” You should realize that
                    confidentiality, not you or your organization, is likely the problem. Focus
                    on this concern.

Start a             Start a conversation. Share a joke. Let them know their time is worthwhile.        Formatted: Border: Top: (Single solid line,
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Interviewer’s Manual                                                                             23
5
2.7      Refusals and Other Non-Response, Continued
Answer the           It is important to listen to respondent and answer only what he or she has
respondent’s         asked. Unsolicited information may bore the respondent, may be
Questions            misunderstood, or may even be interpreted as “justifying” your request. You
                     should be prepared to tell the respondent honestly the length of time the
                     interview will take.

Empathy              Have empathy for the respondent. Their concerns are legitimate and we have
                     to understand them in order to deal with them.


                                      Remember: Refusal Avoidance is easier than
                                      Refusal Conversion.



Negotiate            Negotiate with the respondent. Suggest that you try a few questions; once
                     you get started, he or she may realize how non-threatening it is. Make the
                     respondent aware that he or she can refuse single questions.

Know your            Know your material well. Be ready to give honest, direct answers to
Material             questions. Knowing your material puts respondents at ease, adds
                     professionalism and gives you the confidence to “sell” the survey.

Language             Some respondents may feel hampered by language difficulties. In such a
DifficultiesSocial   situation a proxy respondent can be selected. However, if an interview has
Desirability         been started with an individual, then it should be continued with that
                     individual. Language difficulties can often be addressed by slowing the pace
                     and giving the respondent more time to respond.

Withdraw             When all else fails and you are faced with an adamant and vocal refusal,
Politely             withdraw politely. Above all, do not allow a tough interview to influence
                     your next call. Do not take the refusal personally!

                           Remember:
                           You are speaking to a different person each time you
                           interview. It is important to maintain a positive attitude for           Formatted: Tab stops: Not at 3" + 6"
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                                                                                                Formatted                          ...
                                                                                                Formatted                          ...
                                                                                                Field Code Changed                 ...
                                                                                                Formatted                          ...
                                     Chapter 3                                                  Formatted                          ...
                                                                                                Field Code Changed                 ...
                                                                                                Formatted
                            Questionnaire Content                                                                                  ...
                                                                                                Field Code Changed                 ...
                                                                                                Formatted                          ...
3.1      Overview                                                                               Field Code Changed                 ...
                                                                                                Formatted                          ...
In this chapter   This chapter is a guide to the content of the TSRC questionnaire component.
                                                                                                Formatted                          ...
                  It introduces new concepts, and gives definitions of terms.
                                                                                                Field Code Changed                 ...
                                                                                                Formatted                          ...
                                         TOPIC                               SEE PAGE           Field Code Changed                 ...
                   Survey Flow                                                 242424           Formatted                          ...
                   Survey Content                                              252525           Field Code Changed                 ...

                      1.    Selected Respondent/Proxy (PR)                     262626           Formatted                          ...
                                                                               272727           Field Code Changed                 ...
                      2.    Trips Originally Declared (OD)
                                                                                                Formatted                          ...
                      3.    Overnight Same Day (ND)                            333130
                                                                                                Field Code Changed                 ...
                      4.    Origin (OR)                                        353232
                                                                                                Formatted                          ...
                      5.    Trip Date (TD)                                     363333
                                                                                                Field Code Changed                 ...
                      6.    Main Reason for Trips (MR)                         373434           Formatted                          ...
                      7.    Main Destinations (MD)                             423737           Field Code Changed                 ...

                      8.    Travel Party (TP)                                  494141           Formatted                          ...
                                                                               514343           Field Code Changed                 ...
                      9.    Locations (LC)
                                                                                                Formatted                          ...
                      10. Accommodations (AC)                                  564747
                                                                                                Field Code Changed                 ...
                      11. Transportation Modes (TM)                            625050
                                                                                                Formatted                          ...
                      12. Trip Spending (TS)                                   665252
                                                                                                Field Code Changed                 ...
                      13. Activities (AT)                                      795959           Formatted                          ...
                      14. Similar Trips (ST)                                   836161           Field Code Changed                 ...
                      15. Out of Scope Trips (OS)                              896463           Formatted                          ...
                                                                               926665           Field Code Changed                 ...
                      16. End of Trip (ET)
                                                                               946867           Formatted                          ...
                      17. General Behaviour (GB)
                                                                                                Field Code Changed                 ...
                      18.Country of Birth (EO)                                   68
                                                                                                Formatted                          ...
                      19.18.     Income (IN)                                   966969
                                                                                                Field Code Changed                 ...
                                                                                                Formatted                          ...
                                                                                                Formatted                          ...
                                                                                                Formatted                          ...
                                                                                                Formatted                          ...
                                                                                                Formatted: Bullets and Numbering   ...
                                                                                                Field Code Changed                 ...
                                                                                                Formatted                          ...
______________________________________________________________________________                  Formatted                          ...
Travel Survey of Residents of Canada (TSRC)
Interviewer’s Manual
23
3.2     Survey Flow




         Selected                            Transportation        General
                          Main Reason
       Respondent/                               Modes            Behaviour
                             (MR)
        Proxy (PR)                                (TM)              (GB)




      Trips Originally        Main
                                              Trip Spending        Income
          Declared         Destination
                                                   (TS)              (IN)
            (OD)              (MD)




        Overnight /
                          Travel Party          Activities         Person
      Same Day Trips
                              (TP)                (AT)            Providing
          (ND)
                                                                Demographics
                                                                    (PPD)




           Origin          Locations           Similar Trips
           (OR)              (LC)                 (ST)




                                              Out-of-Scope
         Trip Date       Accommodation
                                                  Trips
            (TD)                s
                                                  (OS)
                              (AC)




                                               End of Trip
                                                  (ET)




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3.3     Survey Content
Module Sequence   The objective of the survey is to obtain information on all the trips the
                  respondent took that ended in the reference month (i.e., the calendar month       Formatted: Font: Bold
                  immediately preceding the interview period).

                  The first module asked in the Travel Survey of Residents of Canada (TSRC)
                  is the “Selected Respondent/Proxy” module. In this module, contact with the
                  selected respondent or the proxy (in exceptional cases) is established.
                  Afterwards, the number of trips taken by the respondent is determined in the
                  “Trips Originally Declared” module. There are two possible scenarios
                  following the collection of this information:

                  1)    No trips ended during the reference month.

                        If the respondent did not take any trips, then most of the subsequent
                        modules are not asked. More specifically, the application will go to
                        the “General Behaviour” module and then ask the “Country of Birth”
                        and “Income” modules which completes the TSRC interview. Please
                        note that the “General Behaviour” module is asked only if the
                        reference month is December.

                  2)    The respondent went on one or more trips that ended in the reference
                        month.

                        If the respondent went on one or more trips, then the modules that will
                        be asked will depend on the type of trip that is being reported. More
                        specifically, the application will flow as follows:

                      “Overnight Same Day Trips” to “Travel PartyMain Reason” modules
                       are asked in order to determine whether or not the trip is in-scope (see
                       descriptions of specific modules below for details). If in-scope, then:
                      “Main Destination” and “Travel Party” are then asked.                        Formatted: Bullets and Numbering
                      “Locations” and “Accommodations” are then only asked if the trip
                       being reported is an overnight trip.
                       “Transportation Modes” and “Trip Spending” are asked of every trip           Formatted: Bullets and Numbering
                       being reported except if the respondent said that the main reason for the    Formatted: Font color: Auto
                       trip was to attend a funeral.
                       .                                                                           Formatted: Font color: Auto
                      The “Activities” module is only asked of certain types of trips
                       (depending on what was answered in the Main Reason module or                 Formatted: Border: Top: (Single solid line,
                                                                                                    Auto, 0.5 pt Line width)
                       whether the trip had a main destination or a location in Canada).
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3.3     Survey Content, Continued                                                                  Formatted: Indent: Left: 0", Hanging: 0.59",
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Module Sequence       And “Similar Trips” is asked for all in-scope trips being reported.
(Continued)           “Out of Scope” is only asked if it is discovered that the trip being
                       reported is out of scope.
                      “End of Trip” is asked for all trips being reported. Moreover, the
                       respondent is asked if there are other trips to be reported in this
                       module. If there are, the application goes to the “Overnight Same Day”
                       module and the modules are asked in the same order as indicated
                       above. If there are no other trips to be reported, “General Behaviour”
                       and “Income” all subsequent modules are asked. Note: The “General
                       Behaviour” module is asked only if the reference month is December.

Selected          The first module establishes contact with the selected respondent or the         Formatted Table
Respondent /      proxy respondent (in exceptional circumstances).
Proxy (PR)
                  Note: If an interview has begun with the selected respondent on a previous
                        call, the interview must not be continued with a proxy. Similarly, if an
                        interview begins with a proxy respondent and on a call back it is
                        discovered that the selected respondent is available, the interview
                        must not continue with the selected respondent in this situation. In
                        other words, once an interview has begun with someone, it must be
                        completed by that same person.

                  Note: Proxy respondents must be 18 years old or older.

                  Critical Paths:
                  Contact will be established with the information provider (i.e. selected
                  respondent or proxy) in one of two ways:

                  1)    If contact with the selected respondent has not occurred and no proxy
                        has been selected, then the first screen will ask whether or not you are
                        talking to the selected respondent.

                        a. If you are, the next screen will give an introduction of the survey
                           and then the Trips Originally Declared module (OD) will be asked.

                        b. If you are not talking to the selected respondent, then the next
                                                                                                   Formatted: Tab stops: Not at 3" + 6"
                           screen will ask whether he or she is available. If yes, then the
                           introduction is read and the application will proceed to the OD         Formatted: Border: Top: (Single solid line,
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                           module. If they are not available, you can either exit the survey and
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                           exceptional circumstances, a proxy can be selected.                        Formatted: Font: Bold



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                                                                             Continued on next page

3.3     Survey Content, Continued
Selected                   If a proxy is chosen, then an appointment is set to talk to them if
Respondent /               they are not available or the survey introduction is read to them and
Proxy (PR)                 the interview proceeds if they are available.
(Continued)
                       Note:
                       A proxy should be selected as a last resort (i.e., if there is a
                       language barriemore specifically, a proxy should only be selected
                       when the respondent is too ill to conduct the survey – cannot
                       conduct the interview in one of the two official languages - orr or if
                       the selected respondent is unable to be contacted during collection
                       period either for medical reasons – a temporary illness such as a
                       cold or flu is not a sufficient reason –- or because they are absent
                       for the duration of the collection period) is awaylways from home              Formatted: Font color: Auto
                       for the duration of the collection). In the rare situations when
                       proxies are permitted, a proxy interview should only be conducted
                       with an adult, member of the householdsomeone who is
                  2)    If the interview has begun that the selected respondent a proxy on
                       knowledgeable of the tripswith the selected respondent or took in the
                        an earlier call, the
                       previous month. application will ask to speak to this person.

                        a. If they are available, an introduction to the survey is read and then
                           scroll down until you obtain the last question asked in the previous
                           interview.

                        b. Otherwise, set an appointment for the best time to contact them.



Trip Originally   This module determines the number of same-day and overnight “out-of-                Formatted: Font: Bold
Declared Module   town” trips that the respondent took that ended in the reference month. The
(OD)              total number of trips declared should must include trips that are similar in
                  nature.

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3.3     Survey Content, Continued
Trip                                                                                                Formatted Table
Originally
Declared
Module
(OD)
(Continued)




                 To ensure that the respondent declares business and personal trips, as well as
                 those taken for pleasure or to visit friends and relatives, the introduction
                 (OD_R01) defines the type of trips that are in-scope:

                 “Please think about all of the out-of-town trips that RESPONDENT took
                 that ended last month, that is, in REFERENCE_MONTH,
                 REFERENCE_YEAR. The trips could have been for visiting friends or
                 relatives, for pleasure, vacation or holiday, for personal or business reasons.”

                 Please note that a trip could have started prior to the reference month
                 but it must have ended during the reference month. For example, when
                 collecting in November, a respondent’s trip could have started in September,
                 but must have ended in October (reference month) for it to be in-scope.

                 Also note that even though some trips will be deemed out of scope because
                 of the main reason of the trip (see the description of the Main Reason
                 module), information on these trips must also be collected. More precisely, a
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                 determination that a trip is out of scope because of the trip’s purpose at this
                 point in the interview should not be made. The application will make the           Formatted: Border: Top: (Single solid line,
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                 necessary adjustments once the main reason questions are answered.
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                   Once the respondent has declared all his/her trips, the application verifies
                   that all of the trips began in the place of residence that was given in the
                   roster (OD_Q05). Afterwards, the module introduces the first trip
                   (OD_R06).



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3.3     Survey Content, Continued
Trip Originally    Survey Concept:
Declared Module
(OD) (Continued)   End of trip (OD_R01): Only trips that ended in the reference month should
                   be reported.

                   Overnight trips (OD_Q01 and OD_Q02): Trips of one or more nights that
                   took the respondent “out-of-town” in the reference month should be
                   reported. The “out-of-town” phrase is used in order to encourage survey
                   respondents to think about travel that took them outside their usual domestic
                   environment. The number of overnight trips reported in OD_Q02 should not
                   be more than the number of days in the reference month.

                   Same day trips (OD_Q03 and OD_Q04): Only same day “out-of-town”
                   trips in which the respondent travelled 40 kilometres or more one way
                   should be reported. Since more than one same day trip of at least 40 kms can
                   take place in a single day, the maximum number permitted in this question is
                   40 over a calendar month. If more than 40 same-day trips are reported,
                   verify with the respondent that this is correct. If this is confirmed, please
                   press “F4” and take note of the number of trips reported.

                   Trip origin (OD_Q05): It is verified whether or not all of the trip(s) began
                   in the respondent’s municipality of residence. When would a trip originate in
                   a place other than the respondent’s municipality of residence? Example: a
                   respondent lived in Montreal at the beginning of the reference month and
                   they went on a trip. Later in the reference month, the respondent moved to
                   Toronto which is where they are interviewed. In this case, the trip began in a
                   place other than the one in which they currently live. Thisese trips areis in-
                   scope, but the answer to OD_Q05 will determine whether or not the
                   application will go to the “Origin” Module.                                          Formatted: Border: Top: (Single solid line,
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                   Trip reporting sequence (OD_R06): If there are several trips that are                Formatted: Tab stops: 6.5", Right + Not at
                                                                                                        3" + 6"
                   declared, the respondent is asked to report details of “the first trip that comes
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                 to mind”. In other words, do not provide suggestions about trip sequence to
                 respondents. If queried, restate the question or say: “Whichever trip you
                 want to tell me about first”.

                 Data Elements:
                 Number of out-of-town trips of one night or more away from home.
                 Number of out-of-town trips of at least 40 kms one way, where the
                 respondent left and returned home the same day.
                 Where the person was living when they took the trip.

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3.3 Survey Content, Continued
Trip Originally    Critical Paths:                                                                  Formatted Table
Declared Module    OD_Q01 asks if any overnight trips ended in the reference month. If so,
(OD) (Continued)
                   then the respondent is asked how many in OD_Q02. Otherwise, the
                   application will go to OD_Q03.

                   OD_Q03 then asks if any same-day trips ended in the reference month. The
                   number of same day trips is then reported in the OD_Q04. Otherwise, the          Formatted: Font: Bold
                   application will go to OD_Q05.                                                   Formatted: Font: Bold


                   If the respondent declared some trips in these initial questions and if there
                   was a change in the household demographics from the previous month,
                   OD_Q05 asks if all of these trips started in the respondent’s current place of
                   residence. If not all trips started in their current place of residence, then
                   the “Origin” Module will be asked for every trip being reported.

                   The information gathered in these few questions determines which module
                   should be asked next. There are three possible scenarios:

                   1)    If no trips have been taken, and if the reference month is December,
                         the application will go to the “General Behaviour”. If the reference
                         month is other than December, the “Country of BirthIincome”                Formatted: Font color: Auto
                         mModule will be asked.
                   2)    If the respondent is uncooperative or not knowledgeable and gives us
                         non-responses to three key questions, the application will
                         automatically go to Exit and the outcome code “80” will be auto-
                         coded.
                   3)    If trips are reported, the application goes to the “Overnight same day”
                         (ND) module.

                   NOTE: No trips should be screened out when the respondent is initially           Formatted: Font color: Auto
                   asked for the number of trips that they took during the reference month. The
                   survey requires an accurate measure of the total number of trips that are
                   taken during the reference month. Even if a trip may be deemed out of scope      Formatted: Font color: Auto
                   later in questionnaire, it should still be reported at the beginning of the      Formatted: Font color: Auto
                   survey.                                                                          Formatted: Font color: Auto


                   Terminology:
                   Out-of-town (see chapter 7)
                   Usual environment (see chapter 7)
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Overnight Same     This module will determine if the trip being reported is an overnight or
Day Module (ND)    same-day trip. It is important to correctly identify the trip that will be
                   reported because some modules are not asked for same-day trips.

                                                                                Continued on next page

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3.3Survey     Content, Continued

3.3
Overnight Same    This module will determine if the trip being reported is an overnight or               Formatted Table
Day Module (ND)   same-day trip. It is important to correctly identify the trip that will be
                  reported because some modules are not asked for same-day trips.

Overnight Same    Data Elements:
Day Module (ND)   Did the respondent spend one or more nights away from home on this trip?
(Continued)
                  Critical Paths:
                   If only one type of trip was reported in OD (i.e., overnight or same day),
                   then this module will not be asked for the first trip that is reported. It will be
                   asked however for any additional trip that is reported, because the
                   respondent may have remembered other trips that were not initially
                   declared.

                   The modules to be asked for this trip will depend on the response to
                   ND_Q01. More specifically:

                  1)    Same-day trips will not be asked the Locations (LC) and
                        Accommodation (AC) modules later in the survey.

                  2)    If the respondent does not know or refuses to answer the question, they
                        the trip will be treated as an overnight trip and will be asked the
                        Locations (LC) AND and Accommodations (AC) questions.

                  3)    If the respondent gives non-responses to a number of questions and it
                        is the first trip that is reported, the application will go to Exit and the
                        outcome code “80” will be auto-coded.

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                                                                  Continued on next page
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3.33.3          Survey Content, Continued
Origin Module      This module determines the origin for each trip reported. This module is
(OR)               only asked if the respondent indicated in the OD module that some of the
                   trips did not start from their current municipality of residence.

                   Data Elements:
                   Whether the trips started in Canada or not.
                   The name of the city, town or place and province in Canada that from which
                   the trip originated.

                   Critical Paths:
                   If all trips started from the current place of residence, then this module will
                   be skipped.

                   If the trip did not originate in Canada, then the respondent will be told that       Formatted: Font: Bold
                   this trip is not of interest, the detailed trip questions will be skipped and the
                   next module asked will be the Out-of-Scope (OS) module.

                   If the respondent does not know or refuses to answer where the trip
                   originated, there are two possibilities:

                   1)    If it is the first trip and the respondent has refused to answer or does
                         not know the answer to a number of questions, we assume that the
                         respondent is uncooperative or not knowledgeable about the trips and
                         the application will go to Exit and the outcome code “80” will be auto-
                         coded.
                   2)    Otherwise, it is assumed that the respondent is not knowledgeable
                         about this particular trip and the application will skip to the “End of
                         Trip” module.

                            Covers Screens: OR_Q01, OR_R01, OR_Q02, OR_N02
                                                                                                        Formatted: English (Canada)




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3.3     Survey Content, Continued
Trip Date Module   Only the trips that ended in the reference month should be reported. This
(TD)               module identifies when the trip ended to ensure that it is not out-of-scope
                   (i.e., that the trip did not ended before or after the reference month).

                   Data Elements:
                   The exact date that the trip endedis not ask. would be ideal, but if We are
                   asking tThe respondent isis asked if the the trip ended prior to the reference      Formatted: Font color: Auto
                   month,took place at the beginning of the month, the middle of the month or          Formatted: Font color: Auto
                   the end of the month. only able to provide an approximate date, then that is        Formatted: Font color: Auto
                   sufficient., or after the month.                                                    Formatted: Font color: Auto


                   Critical Paths:
                   If the trip ended before or after the reference month, then the respondent will
                   be told that this trip is not of interest, the detailed trip questions will be
                   skipped and the next module asked will be the Out-of-Scope (OS) module.

                   If the respondent is not sure if the trip ended in the reference month or not       Formatted: Font: Bold
                   even after probing, select “don’t know”.

                   If the respondent does not know or refuses to answer when the trip ended,           Formatted: Font: Bold
                   there are two possibilities:

                   1)    If it is the first trip and the respondent has refused to answer or does
                         not know the answer to a number of questions, we assume that the
                         respondent is uncooperative or not knowledgeable and the application
                         will go to Exit and the outcome code “80” will be auto-coded.

                   2)    Otherwise, we assume that the respondent is not knowledgeable about
                         this particular trip and the application will skip to the “End of Trip”
                         module.

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3.3 Survey Content, Continued
Trip Date Module   Covers Screens: TD_Q01, TD_N01, TD_R02                                           Formatted: Font: 14 pt
(TD) (Continued)                                                                                    Formatted: Left




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Main Reason        This module asks for the main reason that the trip took place. The first
(MR)               question asks if the main reason for the trips was “For pleasure”, vacation or
                   holiday”, “To visit friends or relatives”, “For business or work-related
                   reasons” or “For some other reason such as shopping, medical, religious,
                   funeral, etc”. Depending on the respondent’s answer, a number of follow-up
                   questions are asked in order to more precisely identify what type of trip it
                   was.
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                 trip itself took place, rather than the respondent’s personal reason for taking
                 the trip. For example, Mary goes to Montreal for a business trip and her
                 husband John accompanies her in order to go to a baseball game. Even if the
                 interview is conducted with John, the main reason for the trip should be the
                 business meeting and not the baseball game, because John would not have
                 gone to Montreal if it was not for the business trip.

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3.3     Survey Content, Continued
Main Reason        Regular household or grocery shopping (MR_Q045): Trips that are part
(MR) (Continued)   of the respondent’s regular routine are deemed out of scope. As such, this
                   question identifies trips that were due to routine shopping trips. A routine
                   shopping trip would be a trip to the same out-of-town location to buy
                   groceries or other household items on a regular basis (i.e., every week, every
                   two weeks or every month).

                   Regular religious observances (MR_Q07): A trip to the same out-of-town
                   location to attend a religious ceremony on a regular basis (i.e., every week,
                   every two weeks or every month) is an example of a regular religious
                   observance. Such a trip will be deemed out of scope.

                   Routine treatment, or a regular check up and ambulance trip
                   (MR_Q06): A trip to the same out-of-town location to get a medical
                   treatment on a regular basis (i.e., every week, every two weeks or every
                   month) is considered as getting a “routine treatment” and the trip will be
                   coded as being out of scope as well as ambulance trip.

                   Routine business trip (MR_Q101): A trip to the same out-of-town location
                   to conduct business on a regular basis (i.e., every week, every two weeks or
                   every month) is considered as being a “routine business trip” - as such it is
                   deemed out of scope.

                   Visiting friends or relatives (MR_Q01): In addition to visiting friends and
                   relatives, trips whose main reason was for a wedding, christening, baptism,
                   bar/bat mitzvah, reunion, or a trip to care for an ill family member should be
                   coded to this category.

                   Business or work-related reason (MR_Q01): If the respondent indicates
                   that the trip was an “employer incentive tour” or it was for educational
                   purposes that were paid by their employer, it should be coded to this
                   category rather than “pleasure, vacation or holiday”.

                   Errands: If the respondent reports that the main reason for his/her trip was
                   to run errands (e.g. collection/drop off of goods, obtaining non-medical
                   services such asfrom accountants, lawyers, etc.), then probe to identify what
                   was the nature of the errand and code accordingly. For example, if the
                   errand was for business purposes then code the trip as being for business
                   (i.e., MR_Q01 = 3).                                                                Formatted: Border: Top: (Single solid line,
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3.3     Survey Content, Continued
Main Reason        Spas: If the respondent volunteers that the trip was to a spa or a wellness
(MR) (Continued)   resort, please code the trip to “pleasure, vacation, holiday” (MR_Q01 = 1)

                   Critical Paths:
                   MR_Q01 asks for the trip’s main reason among a list of general categories.
                   If the respondent’s main reason for the trip does not correspond to the four
                   categories available, please press F4 and enter the respondent’s main reason
                   and enter the category that is closest to the respondent’s answer. The flow is
                   different depending on the response:

                   1)      If the general category is “For pleasure, vacation or holiday” or “To
                           visit friends or relatives” no additional questions are asked in this
                           module and the application goes to the Main destination module
                           (MD).

                   2)      If the answer to MR_Q01 is “For business or work-related reasons”,
                           then the application goes to MR_Q032 where a more detailed list of
                           business-type trips are asked. If the respondent answers to this
                           question by saying that the trip was for a “conference, convention or
                           trade show” or “for some other business reason” then the application
                           goes to a follow-up question (MR_Q09 and MR_Q1110 respectively)
                           to ask whether the trip was routine. If it was or if the respondent
                           reports anothercertain categorothers categoriesy to in MR_Q03, then        Formatted: Font color: Auto
                           the next module asked is OS. Otherwise, the application will flow to
                           MD

                   3)      If “Some other reason such as shopping, medical, religious, funeral,
                           etc.”(MR_Q01 = 4) is reported, then the application will flow to
                           MR_Q043. From that question, a number of possibilities may occur:

                        ,Iif the respondent reports that the main reason was “for a funeral” or      Formatted: Font color: Auto, Strikethrough

                            “some other reason” then the trip is in-scope and the application goes    Formatted: Strikethrough
                            to the module MD.                                                         Formatted: Font color: Auto
                         InN MR_Q03 If the respondent reports that the main reason was to            Formatted: Bullets and Numbering
                            attend a funeral, the application will flow only to the questions about   Formatted: Font color: Auto, English (Canada)
                            the main destination (MD) and travel party (TP).                          Formatted: Font color: Auto
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                         If the answer to MDR_Q043 is “to move to a new residence”, then the         Formatted: Font color: Auto
                          trip is deemed out-of-scope and the application will go to the OS           Formatted: Tab stops: Not at 3" + 6"
                          module. Please note that if the reason for the trip was to “help
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3.3 Survey Content, Continued
Main reason            For all other responses to MR_Q034 a follow-up question will be                            Formatted Table
(MR) (Continued)        asked to determine whether or not the trip was routine in nature. If it
                        was, then the trip will be considered out-of-scope and the following
                        module will be OS. Otherwise, the following module will be MD.

                   NOTE: Some "routine trips" are not outside the scope of this survey. More                       Formatted: Font: Bold, Font color: Auto
                   specifically, routine pleasure trips and routine trips to visit friends or                      Formatted: Font color: Auto
                   relatives are in-scope and should therefore be captured. A routine trip is a
                   trip that takes place every week, every two weeks or every month. A trip that
                   takes place once a year should not be considered a routine trip.

                   Terminology:
                   Main reason (see chapter 7)
                   Church/religious observance (see chapter7)
                   Commuting to work/school (see chapter 7)
                   Convention, conference or trade show (see chapter 7)
                   Medical/dental (see chapter 7)
                   Military/diplomatic (see chapter 7)
                   Moving to a new residence (see chapter7)
                   Other business related reason (see chapter7)
                   Regular household or grocery shopping (see chapter 7)
                   Regular religious observance (see chapter 7)
                   Routine business trip (see chapter 7)
                   Work related reason (see chapter 7)
                   Routine sales or service calls (see chapter 7)
                   Routine treatment or regular checkups (see chapter 7)
                   Shopping (see chapter 7)

                   Covers screens: MR_R01, MR_Q01, MR_Q02, MR_Q03, MR_Q04,
                   MR_Q05, MR_Q06, MR_Q07, MR_Q08, MR_Q09, MR_Q10, MR_Q11

                                                                                                                   Formatted: English (Canada)




Main Destination   This module asks for the destination that was central to the trip taking place
(MD)                                                                                                               Formatted: Continued
                   and the distance travelled to get to this destination. Some trips, however, do
                                                                                                                   Formatted: Font color: Red
                   not have a main destination (e.g., a touring trip through Canada). For same-
                   day trips having no main destination, the respondent is asked to identify the                   Formatted: Tab stops: Not at 3" + 6"

                   location in which the most amount of time was spent. For overnight trips                        Formatted: Border: Top: (Single solid line,
                                                                                                                   Auto, 0.5 pt Line width)
                    Continued on next pagewith no main destination, on the other hand, detailed information of
                                                                                                                   Formatted: Border: Top: (Single solid line,
                    the locations visited will be captured in the “Locations” module, so the only other question   Auto, 0.5 pt Line width), Tab stops: Not at 3"
                                         asked in this module will be distance travelled (MD_Q08 or MD_Q09).       + 6"


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3.3 Survey Content, Continued
Main Destination   Survey Concept:
(MD) (Continued)
                   with no main destination, on the other hand, detailed information of the
                   locations visited will be captured in the “Locations” module, so the only
                   other question asked in this module will be distance travelled (MD_Q08).         Formatted: Font color: Auto


                   Main Destination (MD_Q01): The main destination is the location the
                   respondent volunteers when asked this question. It is the location that he/she
                   had in mind when he/she was deciding to take this trip. For some
                   respondents this location could be the place that they spent most of their
                   time, while for others it could be the place whose visitation was central in
                   the decision to take this trip. For example, “I wanted to visit Niagara Falls,
                   so I went and stayed with a friend of mine in Hamilton”. So although all of
                   the nights in this example may have been spent in Hamilton, the main
                   destination was Niagara Falls.

                   City, town or place (MD_N04 and MD_Q05): Please provide as specific a
                   destination as possible (otherwise the processing staff will not be able to
                   correctly code the information). In the case of National and Provincial parks,
                   enter the name of the park. For lakes and tourist attractions, please provide
                   the nearest town or city.

                   Distance (MD_Q08 and MD_Q09): These questions collect information
                   about the distance travelled by the respondent. This information is important
                   as it allows the processing team to cross reference the reported distance with   Formatted: English (Canada)
                   the destination and is very important in confirming the accuracy of the trip’s   Formatted: English (Canada)
                   destination. For example, a respondent who lives in Halifax and reports their    Formatted: Font color: Auto
                   main destination as being Sydney. The distance that is reported will enable
                                                                                                    Formatted: Font color: Auto
                   us to verify that the destination was Sydney Nova Scotia, Sydney British
                                                                                                    Formatted: Font color: Auto
                   Columbia or Sydney Australia.
                                                                                                    Formatted: Font color: Auto
                   : For example : the respondent living in Halifax reports as main destination
                   the city of Sydney. The distance will give us a chance to verify if the          Formatted: English (Canada)

                   destination was Sydney, Nova-Scotia or Sydney, British-Columbia. For             Formatted: Font color: Auto
                   trips where the main destination is aare foreign countryies, the respondents     Formatted: English (Canada)
                   will not be asked questions pertainningrelating to distance.                     Formatted: Font color: Auto
                                                                                                    Formatted: English (Canada)
                   Data Elements:                                                                   Formatted: Font color: Auto
                   The main destination of the trip                                                 Formatted: English (Canada)
                   The distance travelled during the trip                                           Formatted: Font color: Auto, English (Canada)
                                                                                                    Formatted: Tab stops: Not at 3" + 6"
                   Critical Paths:                                                                  Formatted: Border: Top: (Single solid line,
                   MD_Q01 asks if the main destination of the trip was in Canada, United            Auto, 0.5 pt Line width)
                   States or another country.                                                       Formatted: Border: Top: (Single solid line,
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                  1)If it was in Canada, then the Canadian place destination is asked in          Formatted: Bullets and Numbering
                  MD_Q04. If the respondent provides a specific destination, then select
                  “Single destination” and enter the place name in MD_N04 and the province
                  in MD_Q06. If, on the other hand, the respondent answers that there was no
                  one destination, then select “Multiple destinations”.

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3.3 Survey Content, Continued
Main Destination   Critical Paths:                                                                   Formatted Table
(MD) (Continued)   MD_Q01 asks if the main destination of the trip was in Canada, United
                   States or another country.

                   1)     If it was in Canada, then the Canadian place destination is asked in       Formatted: Bullets and Numbering
                          MD_Q04. If the respondent provides a specific destination, then select     Formatted: Font: Not Bold
                          “Single destination” and enter the place name in MD_N04 and the            Formatted: Font: Not Bold
                          province in MD_Q06. If, on the other hand, the respondent answers          Formatted: Font: Not Bold
                          that there was no one destination, then select “Multiple destinations

                          The application will then either go to MD_Q05 or MD_Q09
                          depending on the type of trip being reported:
                   .

                         If a same-day trip is being reported, then the application will go to
                          MD_Q05 and ask for the place that where the most time was spent
                          and enter the province in MD_Q06.

                         If an overnight trip is being reported, then the application will not
                          probe for a specific destination because the places to which the
                          respondent travelled will be reported in the “Locations” module.

                          If the respondent does not know or refuses to provide the city, town or
                          place and the province, then he/she is considered not sufficiently
                          knowledgeable or cooperative to report this trip. The application
                          therefore skips to the next pertinentapplicable module of the              Formatted: Font color: Auto
                          questionnaire“End of Trip” module in order to verify if there are other    Formatted: Font color: Red
                          trips to be reported.

                   1)2) If the destination was in the United States, then the application skips to
                        MD_Q07 and the state name is asked.

                   2)3) If it was in another country, then the country name is asked in
                        MD_Q03.

                   3)4) If the respondent reports that there were multiple destinations or no
                        main destination (i.e., the main destination of the trip was not a single
                        country), then there are two possible scenarios:

                                a If a same-day trip is being reported, then the application goes
                                                                                                     Formatted: Tab stops: Not at 3" + 6"
                                  to MD_Q02 and the respondent is asked in which country
                                  he/she spent the most amount of time. The application will         Formatted: Border: Top: (Single solid line,
                                                                                                     Auto, 0.5 pt Line width)
                                  then go to MD_Q05, MD_Q07 or MD_Q03 if the respondent
                                                                                                     Formatted: Border: Top: (Single solid line,
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                             bIf an overnight trip is being reported, then the application does      Formatted: Indent: Left: 0.79"
                             not probe for a specific destination because information on the         Formatted: Bullets and Numbering
                             places that the respondent visited will be captured in the
                             “Locations” module.



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3.3     Survey Content, Continued
Main Destination               b If an overnight trip is being reported, then the application        Formatted: Bullets and Numbering
(MD) (Continued)                 does not probe for a specific destination because information
                                 on the places that the respondent visited will be captured in
                                 the “Locations” module.


                   Regardless of the Canadian destination, the respondent is asked to estimate
                   the distance travelled to reach the main destination if one was provided or
                   how far they travelled to reach the “farthest destination” of the trip
                   (MD_Q08 or MD_Q09). The distance can also be provided in time units
                   (days/hours/minutes) If the respondent’s answer is in time units
                   (days/hours/minutes) then he/she is asked to estimate the distance.


                   Terminology:
                   Destination (see page chapter 7)
                   Main destination (see chapter 7)
                   Single destination (see chapter 7)

                   Covers screens: MD_Q01, MD_Q02, MD_Q03, MD_Q04,
                   MD_N04,MD_Q05, MD_Q06, MD_Q07, MD_Q08, MD_N08, MD_Q09,
                   MD_N09

                   Scenarios:
                   Scenario A: John lives in Saskatoon, Saskatchewan and travelled to Regina
                   to visit his daughter.
                   MD_Q01 – Country of destination: Canada                                           Formatted: Font: Bold
                   MD_Q04 – City, town or place of destination: Regina (In MD_Q04 select 1           Formatted: Font: Bold
                                 for “Single destination” and then enter “Regina” in MD_N04)
                   MD_Q05 – Province of destination: Saskatchewan                                    Formatted: Font: Bold
                   MD_Q08 – Distance: 160                                                            Formatted: Font: Bold
                   MD_N08 – Type: Miles                                                              Formatted: Font: Bold


                                                                            Continued on next page




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3.3     Survey Content, Continued
Main          Scenario B: Mary lives in Saint Andrews, NB and travelled to Boston for a
Destination   meeting.
(MD)
(Continued)   MD_Q01 - Country of destination: US
              MD_Q07 - State of destination: Massachusetts
              MD_Q08 - Distance: 400
              MD_N08 - Type: Miles




Travel Party This module collects the number of people who were on the trip, the number of
(TP)         people on the trip who are current household members, and the number of
              current household members on the trip who are under 18 years of age.




               Survey Concept:
               Travel party (TP_Q01): The number of people reported in TP_Q01 should
               include the people in the respondent’s “immediate travel party” as opposed to
               all the people on a group tour, for example.
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3.3 Survey Content, Continued
Travel Party   Current household members (TP_Q02 and TP_Q03): If a person was living
(TP)           in the household at the time the trip ended but has moved out at the time of the
(Continued)    interview, then they are not considered as “current household members”.

               Went on the trip (TP_Q01, TP_Q02 and TP_Q03): A person should be
               included in the travel party if they were on the trip for any part or for the entire
               trip. For example, the selected respondent is a businessman who takes a two-
               week trip. In the middle of the trip, his wife joins him for the week-end. The
               wife should be included in the travel party.

               Data Elements:
               Number of people in the travel party (TP_Q01)
               Number of current household members in the travel party (TP_Q02)
               Number of current household members less than 18 years of age in the travel
               party (TP_Q03).

               Critical Paths:
               In TP_Q01, the number of people in the travel party is reported. If there is
               more than one person in the travel party and there is more than one person in
               the household, then TP_Q02 is asked. Otherwise the application goes to the
               following module. If more than one person is reported in TP_Q02 and there
               are members in the household that are less than 18, then TP_Q03 is asked.
               Otherwise the application goes to the following module.

               Terminology:
               Current household member (see chapter 7)
               Travel party (see chapter 7)

               Covers screens: TP_Q01, TP_Q02, TP_Q03
                                                                                                       Formatted: Font: Italic, English (Canada)




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3.3 Survey Content, Continued
Location (LC)     Only overnight trips will go through this module. Same day trips will go to
                  the “Transportation Modes” module. The Locationis module determines
                  how many nights the respondent stayed in Canada, United States or other
                  countries. For the nights spent in Canada, the name of the first city, town or
                  place and province is recorded and then the Accommodation (AC) block is
                  called to identify the types of accommodation used by the respondent in this
                  location. Once the AC block is completed, if there are any more Canadian
                  locations, the same process is repeated until all Canadian locations have
                  been reported. Then the same procedure is done for the nights spent in the
                  United States and the nights spent in other countries (a detailed list of
                  locations will not be needed for nights outside of Canada).

                  At any time, a summary of the locations visited during the trip and the
                  accommodations that the respondent stayed in while in these locations can
                  by viewed by pressing the F7 function key. Please note that only the
                  summary screen of the last trip reported can be viewed. For instance, once a
                  trip 1 has been reported and collection of trip 2 information has begun, it is
                  not possible to view the summary screen of trip 1.

                  Survey Concept:
                  TravellingTraveling overnight or in-transit (LC_Q02, LC_Q03,
                  LC_Q04, LC_Q05 and LC_Q06): If the respondent was travellingtraveling
                  overnight, then assign the country location as being the country to which
                  they were travellingtraveling. For example, if the respondent was driving
                  overnight from Toronto to New York, then the correct location is the
                  “United States”. For the more complicated case where someone is returning
                  to Montreal from Florida and driving non-stop (a drive that took two nights),
                  the first night would be spent in the United States because this is the country
                  that they were “going to” for the following day and the second night would
                  be coded as Canada.

                  Single location vs. In-transit (LC_Q07): If the respondent specifies a
                  particular location in LC_Q07, then select “Single location” and record this
                  location on the following screen (LC_N07). If however the respondent says
                  that they were travellingtraveling overnight, then select “In-transit” and
                  record the province on the following screen (LC_Q08). If they travelled in
                  several provinces overnight, then record the location as being “Multiple
                                                                                                     Formatted: Border: Top: (Single solid line,
                  provinces/territories” in LC_Q08 (see scenario A in the “LC and AC                 Auto, 0.5 pt Line width)
                  Scenario” section below).                                                          Formatted: Tab stops: 6.5", Right + Not at
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3.3 Survey Content, Continued
Location (LC)     10 locations (LC_E09): If this edit is triggered, 10 locations have been
(Continued)       reported for the trip and the application will not accept anymore locations.
                  Please select “Suppress”, click on the up arrow to return to LC_Q09, click
                  on F4 function key and enter any other locations that the respondent reports.

                  Data Elements:
                  Number of nights respondent was away from home during trip (LC_Q01)
                  Whether nights were spent in Main Destination (LC_Q02)
                  Number of nights in Canada (LC_Q03 and LC_Q04), United States
                  (LC_Q03 and LC_Q05) and other countries (LC_Q03 and LC_Q06).
                  City, town or place and province in Canada in which the respondent spent at
                  least one night (LC_Q07 and LC_Q08).

                  Critical Paths:
                  A detailed description of the paths of this module is provided in this section.
                  A few examples, however, may be clearer. Therefore, a few scenarios are
                  presented at the end of the “Accommodations” module.

                  In LC_Q01, the respondent is asked how many nights were spent away from
                  home on this trip.
                       If a main destination was reported in MD, the next question
                        (LC_Q02) asks if all nights were spent in the main destination. If all
                        nights were spent in the main destination, then the application will
                        proceed to the Accommodation (AC) module regardless of where
                        the main destination was. If all nights were not spent in the main
                        destination, then the application will go to LC_Q03 (see description
                        of LC_Q03 in following item).
                       If no main destination was reported, then the application goes to
                        LC_Q03 and the respondent is asked if all nights were spent in
                        Canada, U.S.A. or another country.
                              If one of these categories is selected, the application will
                                  proceed differently depending on whether the answer was
                                  Canada or not (see “Canadian locations” and “Other
                                  locations” section below)
                              If not all nights were spent in one of these countries, then the
                                 application goes to LC_Q04, LC_Q05 and LC_Q06 and
                                 asks how many nights were spent in Canada, U.S.A. and
                                 another country (respectively). If nights in Canada were             Formatted: Border: Top: (Single solid line,
                                 reported, see “Canadian Locations”. Otherwise, “see “Other           Auto, 0.5 pt Line width)
                                 locations”.                                                          Formatted: Tab stops: 6.5", Right + Not at
                                                                                                      3" + 6"

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3.3     Survey Content, Continued
Location (LC)    Note: If the respondent mentions that a night was spent “in transit” rather
(Continued)            than in a specific location, record the night as “in transit” in different
                       locations,and select the country as follows:

                              in Canada if the night was spent returning to Canada;
                              in USA if the night was spent going to the USA;
                              in Other Country if the night was spent going to another
                               country.

                 A night where the person was travellingtraveling but did not cross an
                 international border should also be coded as an in-transit night in the country
                 in question.

                 The application first collects the locations and accommodations that the
                 respondent stayed in Canada before asking questions about the
                 accommodations used in the United States’ and other countries’
                 accommodations (note: a detailed list of locations is not asked for locations
                 outside of Canada).

                 Canadian locations
                 Reporting Canadian locations happens in one of two ways:

                 1)    If the main destination of the trip is a Canadian location and the
                       respondent reports that all nights were spent in this location (LC_Q02
                       = 1), then the application goes directly to the Accommodation module.
                       Afterwards, the application skips to the Transportation Modes module.
                 2)    If the main destination was not Canadian or not all nights were spent
                       in a Canadian destination, the application goes to LC_Q07 and asks
                       for the name of the location in which the respondent stayed. If the
                       respondent specifies a specific location, select “Single location” and
                       enter the location name in LC_N07 and the province in LC_Q08. If
                       the respondent was travellingtraveling overnight, then select “In-
                       transit” and specify the province in which the respondent travelled
                       through during the night. Afterwards, the application goes to the
                       “Accommodation” module in order to collect the accommodation(s) in
                       which the respondent stayed during that night(s) (see the
                       “Accommodation” module below). Once all the accommodations for
                       that location have been reported, the application returns to LC_Q09
                                                                                                    Formatted: Tab stops: Not at 3" + 6"
                       and verifies if the respondent stayed in another location in Canada
                                                                                                    Formatted: Border: Top: (Single solid line,
                       during the trip. If so, the application goes to LC_Q07 and starts the        Auto, 0.5 pt Line width)
                       above procedure again. Otherwise, if the respondent reported that they       Formatted: Border: Top: (Single solid line,
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                        spent nights in the United States or another country, then see the
                        “Other locations” section below.

                                                                               Continued on next page

3.3 Survey Content, Continued
LC Locations    Other locations
(LC)            Specific locations for nights spent in locations outside of Canada are not
(Continued)     collected. Therefore, the application treats nights reported in the US and other
                countries in the same way.

                If United States’ nights are reported, the application goes to the
                “Accommodation” module and collects all the accommodations that the
                respondent stayed in while in the U.S. Afterwards, if nights in other countries
                are reported, the application goes to the “Accommodation” module and collects
                all the accommodations that the respondent stayed in while in countries other
                than Canada and the US.

                Once all the nights have been reported, the application verifies the total number
                of nights away from home. If it is greater than 365, the trip is deemed out of
                scope and the respondent is told “we are only interested in trips of one year or
                less.” This is all of the information that will be collected about this trip and the
                application will then go to the “End of trip” module. Otherwise, the application
                goes to the “Transport Modes” module.

                Terminology:
                Traveling overnight (in-transit) (see chapter 7)

                Covers screens    LC_Q01, LC_Q02, LC_Q03, LC_Q04, LC_Q05,
                LC_Q06, LC_Q07, LC_N07, LC_Q08, LC_Q09, LC_Q10, LC_Q11, LC_R11




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3.3 Survey Content, Continued
Accommodations   For each location identified in LC, this module captures all the
(AC)             accommodations in which the respondent stayed. If the trip being reported
                 was only one night away from home, then only one type of accommodation
                 can be reported. For nights in Canada, the accommodation type is asked for
                 each Canadian location in which one or more night was spent. For nights in
                 the US or other countries, the accommodation type is asked only once since
                 individual locations outside of Canada are not knownasked.

                 Data Elements:
                 Accommodation in which the respondent stayed (AC_Q01 or AC_Q01M)
                 If rent was paid for the accommodation (AC_Q03)
                 Nights spent in the accommodation (AC_Q04)

                 Critical Paths:
                 For each location identified in the “Locations” module, this module is called
                 and the respondent is asked in AC_Q01 or AC_Q01M (depending on the
                 number of nights in trip) to specify the types of accommodation in which
                 they stayed.

                 For each accommodation reported, one of two things happens:

                     If the accommodation was one of the following:

                             “Cottage, cabin or vacation home”;
                             “Hunting and fishing lodge, camp or outpost”;
                            “Other lodge”;                                                         Formatted: Bullets and Numbering




                        then the application goes to AC_Q02 and asks who owned the
                        accommodation. If it was a commercial accommodation or owned by
                        a friend or relative, then the respondent is asked if they paid rent for
                        this accommodation. Then the number of nights spent in this
                        accommodation is asked in AC_Q04.

                    If the accommodation being reported is not one of the twohree above
                     mentioned, the respondent is asked in AC_Q04 how many nights were
                     spent in this accommodation.

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3.3     Survey Content, Continued
Accommodations     The application then compares the number of nights spent in accommodations    Formatted Table
(AC) (Continued)   and the number of nights initially declared in LC_Q04, LC_Q05 and
                   LC_Q06. If the initially declared nights are greater than the accommodation
                   nights, then the respondent is asked to confirm this difference.

                   Terminology:
                   Bed and Breakfast or tourist home (see chapter 7)
                   Boat or cruise ship (see chapter 7)
                   Campground, RV park or back country camping (see chapter 7)
                   Commercial (see page chapter 7)
                   Cottage, cabin or vacation home (see chapter 7)
                   Farm or guest ranch (see chapter 7)
                   Hotel (see chapter 7)
                   Hunting or fishing lodge or camp or outpost (see chapter 7)
                   Motel (see chapter 7)
                   Motor-home (see chapter 7)
                   Other lodge (see chapter 7)
                   Other paid accommodations (see chapter 7)
                   Other unpaid accommodation (see chapter 7)
                   Private individual (see chapter 7)
                   Rent (see chapter 7)
                   Resort (see chapter7)
                   Spa (see chapter 7)

                   Covers screens: AC_Q01, AC_Q01M, AC_Q02, AC_Q03, AC_Q04,
                   AC_Q05, AC_Q06




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                LC and AC Scenarios:                                                   Formatted: Font: 14 pt, Bold


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                 Scenario A:

                 Jane lives in Vancouver and there are two parts to her trip. She first flies to
                 Toronto and stays with her brother for the night. On the next day she takes an
                 overnight flight to London, England. She stays in a London hotel for five days
                 and returns on an overnight flight directly to Vancouver. Here is how the
                 “Locations” and “Accommodations” module should be answered:



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Interviewer’s Manual                                                                          59
5
3.3     Survey Content, Continued
Accommodations     LC and AC Scenarios:
(AC) (Continued)
                   Scenario A:
                   Jane lives in Vancouver and there are two parts to her trip. She first flies to   Formatted: Indent: Left: 0", First line: 0"
                   Toronto and stays with her brother for the night. On the next day she takes
                   an overnight flight to London, England. She stays in a London hotel for five
                   days and returns on an overnight flight directly to Vancouver. Here is how
                   the “Locations” and “Accommodations” module should be answered:                   Formatted: Font: Not Bold


                   LC_Q01 - How many nights away from home: 8 (1 in Toronto, 1 on the
                           flight to London, 5 in London and 1 on the flight to Vancouver)
                   LC_Q02 - Were all nights spent in London: No
                   LC_Q03 - Were all nights spent in Canada, U.S. or another country: No
                   LC_Q04 - Nights in Canada: 2 (1 in Toronto and 1 in flight from London to
                            Vancouver)
                   LC_Q05 - Nights in U.S.: 0
                   LC_Q06 - Nights in Other country: 6 (1 in flight from Toronto to London
                            and 5 nights in London)
                   LC_Q07 - Name of Canadian location: 1 (Single location)
                   LC_N07 - Name of Canadian location: Toronto
                   LC_Q08 - Province of Canadian location: Ontario
                   AC_Q01M - Type of accommodation: Home of friend or relative
                   AC_Q04 - Number of nights: 1
                   LC_Q09 - Other Canadian locations: Yes
                   LC_Q07 - Name of Canadian location: 2 (In-transit)
                   LC_Q08 - Province of Canadian location: British Columbia
                   AC_Q01M - Type of accommodation: Other unpaid accommodation
                   AC_Q04 - Number of nights: 1
                   LC_Q09 - Other Canadian locations: No
                   AC_Q01M - Type of accommodation in other country: Hotel and Other
                               unpaid
                   AC_Q04 - Number of nights in hotel: 5
                   AC_Q04 - Number of nights in other unpaid: 1 (flight from Toronto to
                             London)

                   Scenario B:
                   John lives in Calgary and goes to a friend’s lodge in Banff with some friends
                   for a night.
                   LC_Q01 - Number of nights: 1
                                                                                                     Formatted: Indent: Left: 0", Hanging: 0.74"
                   LC_Q02 – Was this night spent in Banff: Yes
                                                                                                     Formatted: Tab stops: Not at 3" + 6"
                   AC_Q01 - Type of accommodation: Lodge
                   AC_Q02 - Who owned lodge: A friend’s, relative’s or private individual’s          Formatted: Border: Top: (Single solid line,
                                                                                                     Auto, 0.5 pt Line width)
                   AC_Q03 - Was rent paid: No
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5
3.3 Survey Content, Continued
Accommodations
(AC) (Continued)




Transportation     This module asks for the main mode and any other modes of transportation
Modes (TM)         used by the respondent during the trip and whether it was privately owned or
                   rented (depending on the mode of transportation reported).

                   Survey Concept:
                   Rented means of transportation (TM_Q02 and TM_Q05): A means of
                   transportation that was rented refers to a vehicle that was rented for the trip
                   and not to a vehicle that was leased (e.g., car lease).

                   Main mode of transportation (TM_Q01): It corresponds to the mode of
                   transportation used by the respondent to travel the greatest distance on this
                   trip. If the respondent indicates that he/she used two or more modes to travel
                   equivalent distances, he/she is asked to report the first one used on the trip.

                   NOTE: Interviewers are encouraged to code answers to one of the available         Formatted: Font color: Auto
                   response categories. Review the available categories carefully and then only
                   when the response won’t fit a particular category should the “Other-Specify”
                   category be used (TM_Q01 = 13). For instance, a response such as “plane”          Formatted: Tab stops: Not at 3" + 6"
                   is more appropriately coded as either response 2 (Commercial aircraft) or 11      Formatted: Border: Top: (Single solid line,
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                   (Private aircraft) in TM_Q01.
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                  Data Elements:
                  Main mode of transportation used by the respondent during the trip
                  (TM_Q01)
                  All modes of transportation used by the respondent during the trip
                  (TM_Q04)

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5
3.3     Survey Content, Continued
Transportation   Critical Paths:
Modes            The main mode of transportation used by the respondent during the trip is
(Continued)
                 asked in TM_Q01. If this mode is a car, truck, motor-home, camper, RV,
                 boat, canoe, motorcycle, bicycle or private aircraft, then TM_Q02 asks
                 whether or not this means of transportation was privately owned or rented.

                 The application will then go to question TM_Q03, asking if the respondent         Formatted: Font color: Auto
                 used any other means of transportation. If the answer is yes, the respondent      Formatted: Font color: Auto, English (Canada)
                 will be asked to give the list of all means of transportation at question         Formatted: Font color: Auto
                 TM_Q04. For each means of transportation reported in that list, the               Formatted: Font color: Auto, English (Canada)
                 application asks question TM_Q05, if they were privately owned or rented          Formatted: Font color: Auto
                 (see the example in scenario section).
                                                                                                   Formatted: Font color: Auto, English (Canada)
                 The application then asks in TM_Q03 if any other modes of transportation
                                                                                                   Formatted: Font color: Auto
                 were used by the respondent during the trip. If so, then they are asked to list
                                                                                                   Formatted: English (Canada)
                 all other modes that they used in TM_Q04. For all reported transportation
                 modes in the list provided above, the application asks if it was privately        Formatted: Font color: Auto

                 owned or rented in TM_Q05 (see example in Scenario section).                      Formatted: Font color: Auto, English (Canada)
                                                                                                   Formatted: English (Canada)

                 Terminology:                                                                      Formatted: Font color: Auto, English (Canada)
                 Commercial (see chapter 7)                                                        Formatted: English (Canada)
                 Local transportation (see chapter 7)                                              Formatted: Font color: Auto, English (Canada)
                 Means/Modes of transportation (see chapter 7)                                     Formatted: Font color: Auto
                 Privately owned (see chapter 7)                                                   Formatted: English (Canada)
                 RV (see chapter 7)
                                                                                                   Formatted: Font color: Auto, English (Canada)
                 Rent (see chapter 7)
                                                                                                   Formatted: Font color: Auto
                 SUV (see chapter 7)
                                                                                                   Formatted: Font color: Auto, English (Canada)
                                                                                                   Formatted: Font color: Auto
                 Covers screens: TM_Q01, TM_Q01S, TM_Q02, TM_Q03, TM_Q04,
                                                                                                   Formatted: English (Canada)
                 TM_Q04S, TM_Q05

                 Scenario:
                 Linda flies from Regina to Winnipeg. In Winnipeg she rents a car and goes
                 to a nearby lake where she rents a canoe for a day. The “Transportation
                 Modes” module should therefore be answered as follows:

                 TM_Q01 - Main mode of transportation: Plane
                 TM_Q03 - Any other modes of transportation: Yes
                 TM_Q04 - Other modes of transportation: “Car or truck” (note that the
                          canoe is not collected as a means of transportation because it           Formatted: Tab stops: Not at 3" + 6"
                          was a “recreational rental” and not a “transportation rental”).          Formatted: Border: Top: (Single solid line,
                 TM_Q05 - Was “car or truck” owned or rented: Rented                               Auto, 0.5 pt Line width)
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3.3 Survey Content, Continued
Transporta-                                                                                        Formatted Table
tion Modes
(TM)
(Continued)




Trip Spending    This module asks for a detailed list of the costs that were incurred during the
(TS)             trip. Statistics Canada uses the answers to these questions to estimate the
                 economic size of domestic tourism and its importance to the Canadian
                 economy.

                 The amounts collected are to cover the costs for the respondent and all other
                 current household members who accompanied him/her on the trip, no matter
                 which individual or organization actually paid (with the exception of a
                 member of a different household who also went on the trip). The costs
                 incurred by members of other households who were on the trip are not
                 included because the members from these other households may be selected
                 as respondents to the TSRC and by including their expenses for this               Formatted: Tab stops: Not at 3" + 6"
                 household these values would be double counted. Below are a few examples          Formatted: Border: Top: (Single solid line,
                 that illustrate whose expenses should be included.                                Auto, 0.5 pt Line width)
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                  Example 1:
                  Emily goes to a convention in which her business pays for all the expenses.
                  All the costs of the trip should be included. Note: A similar rule applies if
                  the trip was paid for by the government.

                  Example 2:
                  Emily went on a trip with Aunt Betty (Aunt Betty lives in a different
                  household). Aunt Betty owned the car they travelled in together. Emily paid
                  for half of the gas costs but did not pay for the repairs. Record only Emily's
                  portion of the gas expense.

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3.3 Survey Content, Continued 3.3                  Survey Content, Continued
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Trip Spending      When reporting the costs of the trip, the following items should be excluded:
(TS) (Continued)                                                                                    Formatted: Default Paragraph Font, Font:
                                                                                                    Times New Roman, 11 pt, English (Canada)
                         Any expenditures for package deals (except when reporting the cost
                                                                                                    Formatted: Font: Times New Roman, 11 pt,
                          of the package deal in TS_Q084).                                          English (Canada)
                         Payment of interest on trip expenditures (e.g., interest on credit card   Formatted: Font: Times New Roman, 11 pt,
                          purchases or on loans to finance trip).                                   English (Canada)
                         Purchases of financial assets (e.g., stocks, shares, bonds, mutual        Formatted: Default Paragraph Font, Font:
                                                                                                    Times New Roman, 11 pt, English (Canada)
                          funds, etc.).
                                                                                                    Formatted Table
                         Purchases of non-financial assets (e.g., real estate or other valuables
                          bought for investment purposes, like works of art, rare items,
                          collectibles, etc.).
                         Purchases of big tickets items, notably motor vehicles, boats, etc.
                         Donations to charities or monetary gifts to individuals that do not
                          correspond to payment for goods or services.
                         All expenditures for items bought for commercial, resale or business
                          use (e.g., farming equipment, cash registers, etc.)
                         All expenditures made by the host on behalf of the travel party (e.g.,
                          taking the respondentm out to dinner).

                   Below are a few additional points to keep in mind when reporting recording
                   the costs of a trip:

                       Respondents should provide an estimate when they are unsure of the
                        exact amounts. While respondents should be as precise as possible,
                        we are aware that some costs are estimates because of the difficulty
                        in recalling the details asked. Therefore, it is not necessary to make a
                        note that the amount was an estimate.

                       All amounts should be reported in Canadian dollars. If a respondent
                        cannot convert expenditures easily, ask for an estimate in Canadian
                        dollars.

                          Reported values should include taxes and tips.                            Formatted: Bulleted + Level: 1 + Aligned at:
                                                                                                    0.25" + Tab after: 0.5" + Indent at: 0.5"
                      
                                                                                                    Formatted: Bullets and Numbering

                       Expenditures for package deals should be reported in TS_Q08                 Formatted: Font: 12 pt, English (Canada)
                                                                                                    Formatted: Bulleted + Level: 1 + Aligned at:
                      Respondents should provide an estimate of the cost of a trip won as a        0.25" + Tab after: 0.5" + Indent at: 0.5"

                        prize or received as a gift even though they did not pay for it, unless     Formatted: Tab stops: Not at 3" + 6"
                        the giver is a non-household member who accompanied the selected            Formatted: Border: Top: (Single solid line,
                        respondent on the trip. To understand the nuances of reporting costs,       Auto, 0.5 pt Line width)
                        here are two examples involving gifts:                                      Formatted: Border: Top: (Single solid line,
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                      


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                                                                                                        Formatted: Font: Not Bold
3.3 Survey Content, Continued
Trip Spending                  Aunt Betty paid all of the costs for Emily to take a trip for her
(TS) (Continued)                birthday. Since Emily went on the trip without her aunt, she
                                should report all costs of the trip.

                               Aunt Betty paid all of the costs for Emily to take a trip for her
                                birthday and accompanied her on the trip. Emily would report
                                only the costs not included in her gift, if any. In this case, you
                                would write "trip was gift - non-member went on trip and
                                paid 90% of costs" in the comment area to explain why there
                                were so few expenses. The reason for this difference is that
                                Aunt Betty could be selected by the TSRC and she would
                                report the costs of the trip.

                   Survey Concept:
                   Bed and breakfast (TS_Q02): A B&B is not considered a travel package
                   even though an accommodation and a meal are offered.

                   Other items (TS_Q02): The "other" category may include goods such as
                   luggage, t-shirts, hats, as well as insurance, spa treatments, and child care.

                   Car rental (TS_Q151): In many countries, the rental of cars is done through
                   purchasing the car from, and re-selling it to the car rental agency. In this
                   case, the value to be considered as the rental fee is the difference between
                   purchase and sell-back price.

                   Local transport (TS_Q186): Intra-city taxi rides should be assigned to
                   “local transportation” (TS_Q16).

                   Local transport (TS_Q186): Fares paid for transportation WITHIN an
                   urban area by any mode of GROUND transportation, should be assigned to
                   local transportation (e.g., taxi-cab, limousine, shuttle, bus/trolley or subway
                   from Union Station in Toronto to a downtown hotel, a bus , taxi our
                   limousine from Gottingen Street to University Avenue in Halifax). Such
                   transportation is typically short-haul, i.e., over short distances and of short
                   duration. Transportation on urban commuter trains/systems (e.g., GO Train
                   from Oshawa to Hamilton), taxis, limousines and shuttle buses SHOULD
                   BE INCLUDED here, regardless of distances travelled. Please exclude
                   however any vehicle operation or rental expenses.
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3.3     Survey Content, Continued
Trip Spending      Airplane, boat, train, ferry and bus fares (TS_Q1820): All fares paid for
(TS) (Continued)   transportation NOT ALREADY REPORTED as spending on Local
                   Transport or vehicle operation or rental. This covers all fares paid for
                   transportation BETWEEN urban and/or rural areas, by any mode of
                   transportation that is not included in “local transport” (e.g., fare for ferry
                   from Vancouver to Vancouver Island, train/plane fare from Quebec City to
                   Ottawa). Such transportation is typically “long-haul”, i.e., over longer
                   distances and of longer duration than local transportation. All transportation
                   by aircraft (including helicopters) and boat (including ferries) SHOULD BE
                   INCLUDED here, even if the distance travelled is short (e.g., ferry from
                   Halifax to Dartmouth, helicopter from Pearson to downtown Toronto).
                   Transportation on urban commuter trains/systems (e.g., GO Train from
                   Oshawa to Hamilton), taxis, limousines and shuttles buses SHOULD NOT
                   BE INCLUDED here, regardless of distances travelled.

                   Frequent flyer points (TS_Q1820): Since the cost of the flight was already
                   accounted for in previous flights taken or services and products purchased
                   by respondents, the estimated cost of a frequent flyer ticket (Air Miles,
                   Aeroplan, etc.) should not be reported in TS_Q1820. Instead, press F4 and
                   make a note that the flight was paid for with frequent flyer points and then
                   respond “No” (2) to the question.

                   Food and beverages at stores during the trip (TS_Q253): Include the
                   amount spent at local stores while on the trip, regardless of where they were
                   consumed. For example, duty free liquor bought in the United States or
                   groceries purchased to bring home. Exclude any medication bought in
                   grocery stores as these should be reported in "Other purchases and expenses"
                   (TS_Q31).

                   Sports or recreational activities, including equipment rentals for such               Formatted: Font: Not Bold
                   activities (TS_Q27)or equipment rentals (TS_Q25): Examples include                    Formatted: Font color: Auto
                   such things as admission tickets to sporting events and sporting activities,          Formatted: Font: Bold
                   admission to nature parks, green fees, ski rentals, lift tickets, etc. Exclude
                   the cost of any season passes (these expenses should be assigned to “other
                   purchases” - TS_Q331).                                                                Formatted: Font: Not Bold


                   Cultural or entertainment activities, or attractions (TS_Q279):
                                                                                                         Formatted: Font: Not Bold
                   Examples include admission and other costs associated with such things as
                   theatre, theme parks, casinos, bingos, museums, festivals, fairs, and heritage        Formatted: Border: Top: (Single solid line,
                                                                                                         Auto, 0.5 pt Line width)
                   sites. Reported gambling expenditures should not be net of winnings (i.e.,
                                                                                                         Formatted: Tab stops: 6.5", Right + Not at
                   money gambled minus winnings). Exclude the cost of any season passes                  3" + 6"
                   (these expenses should be assigned to “other purchases” - TS_Q313).                   Formatted: Left, Tab stops: 6.5", Right + Not
                                                                                                         at 3" + 6"
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3.3     Survey Content, Continued
Trip Spending      Any other purchases or expenses, including season passes, memberships,             Formatted: Font: Bold
(TS) (Continued)   or subscriptions, souvenirs, books, artwork, household items, medication           Formatted: Font color: Auto
                   ((TS_Q33)Other purchases (TS_Q31): Please include any other costs that             Formatted: Font: 12 pt, English (Canada)
                   may have incurred during the trip that have not been reported and that are         Formatted: Font color: Auto
                   not part of the “excluded” costs mentioned earlier in this section. In the         Formatted: Font color: Auto
                   event that the respondent reports the cost of a season pass, please enter the
                                                                                                      Formatted: Font: Bold
                   full amount and specify that it was a season pass and the duration of the pass
                                                                                                      Formatted: Font: Bold
                   in TS_Q353.
                                                                                                      Formatted: Font: Bold

                   NOTE: Interviewers are encouraged to code answers to one of the available          Formatted: Font color: Auto

                   response categories. Review the available categories carefully and then only
                   when the response won’t fit a particular category should the “Other-Specify”
                   category be used. For instance, items such as alcohol and grocery spending
                   are appropriately placed in more specific questions. Ie. TS_Q25 (Was
                   money spent on food and beverages at stores during the trip?)

                   The list of included and excluded items for “other” spending is on page 111
                   and 112 of the interviewer’s manual.
                                                                                                      Formatted: English (United States)
                   Money spent in total (TS_Q364): The running total generated by all
                   positive responses may help guide the respondent. If respondents are not
                   certain of the total, you can say, "So far you have reported..." Or, if you
                   receive an edit message that the "Total must be greater than total expenses
                   reported", you can let the respondent know what the discrepancy is. The
                   running total can also alert you if an error occurred while reporting a
                   particular cost.

                   Private sector business or organization (TS_Q0610 and TS_Q379):
                   Include a business (including Crown Corporations), a professional or
                   personal association such as a religious or hobby association, and
                   institutions that are funded by private donations such as churches.

                   Government (TS_Q1006 and TS_Q3840): Include any level of government
                   (i.e., federal, provincial, regional and municipal). Also include government-
                   funded institutions such as school boards, hospitals, and police departments.
                   Do not include, however, crown corporations or other government business           Formatted: Font: Bold
                   enterprises which should be included in the private sector.
                                                                                                      Formatted: Border: Top: (Single solid line,
                   Data Elements:                                                                     Auto, 0.5 pt Line width)
                   Who paid for the trip?                                                             Formatted: Tab stops: 6.5", Right + Not at
                   Were any travel packages purchased?                                                3" + 6"
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                 The money spent on various goods and services during the trip.

                 Critical Paths:
                 This module will begin in one of the two ways:

                 1)For most trips, the first few questions ask whether a travel package was         Formatted: Bullets and Numbering
                 purchased for the trip being reported. If a travel package was purchased, the
                 respondents are asked what the package included (TS_Q02), how many
                 nights were included (TS_Q073) and how much it cost (TS_Q084). If the
                 respondent reports a mode of transportation as being part of the package,
                 please press F4 and enter a note indicating the type of transportation.


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3.3 Survey Content, Continued
Trip Spending      Critical Paths:                                                                     Formatted Table
(TS) (Continued)   This module will begin in one of the two ways:

                   1)    For most trips, the first few questions ask whether a travel package          Formatted: Bullets and Numbering
                         was purchased for the trip being reported. If a travel package was
                         purchased, the respondents are asked what the package included
                         (TS_Q02), how many nights were included (TS_Q07) and how much                 Formatted: Font color: Auto
                         it cost (TS_Q08). If the respondent reports a mode of transportation as       Formatted: Font color: Auto
                         being part of the package, please press F4 and enter a note indicating        Formatted: Font color: Auto
                         the type of transportation.


                   1)2) Some trips, however, are not asked the travel package questions
                        because the main reason that they reported made it very unlikely that
                        they purchased a travel package (e.g., travellingtraveling for a funeral).
                        If however, the respondent reports that a travel package was purchased
                        in this situation, please enter the cost of the travel package in “other
                        spendingpurchases” (TS_Q342) and specify that the expense was for a            Formatted: Font: Not Bold
                        travel package in TS_Q353.                                                     Formatted: Font: Not Bold


                   Regardless of the type of trip, the respondents are then asked who paid for
                   the trip (TS_Q095 and TS_Q1006). This is done because we are not
                   interested in costs paid for by individuals from outside of the respondent’s
                   household who went on the trip.

                   Once it has been determined that money was spent on the trip, the
                   respondent is asked to indicate if “money was spent” on various items. For
                   each category to which the respondent replies in the affirmative, he/she is
                   asked to indicate how much money was spent on the item (TS_Q1208 to
                   TS_Q342). You will see a “Running total” counter that will keep track of
                   the total amount declared after each question is answered. If the respondent
                   does not know or refuses to answer one of these expense questions, then             Formatted: Font: Bold
                   he/she will be asked to provide an estimate of the total cost of the trip           Formatted: Font: Bold
                   (TS_Q364). Afterwards, the respondent is asked to estimate the portion of
                   the costs that were paid by different people and organizations (TS_Q375 to
                   TS_Q4038).
                                                                                                       Formatted: English (United States)
                                                                                                       Formatted: Border: Top: (Single solid line,
                   Terminology:                                                                        Auto, 0.5 pt Line width)
                   Canadian transportation company (see chapter 7)                                     Formatted: Tab stops: 6.5", Right + Not at
                   Clothing, footwear or accessories (see chapter 7)                                   3" + 6"
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                 Commercial (see chapter 7)
                 Costs of trip (see chapter 7)
                 Cultural or entertainment activities, or attractions (see chapter 7)
                 Current household member (see chapter 7)
                 Frequent flyer points (see chapter 7)
                 Local transportation (see chapter 7)
                 Other purchases or expenses (see chapter 7)
                 RV (see chapter 7)
                 Sports or recreational activity, or equipment rental expenses (see chapter 7)
                 Travel package (see chapter 7)


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3.3 Survey Content, Continued
                                                                                                      Formatted: Line spacing: Multiple 0.06 li
Trip Spending      Terminology:
(TS) (Continued)   Canadian transportation company (see chapter 7)
                   Clothing, footwear or accessories (see chapter 7)
                   Commercial (see chapter 7)
                   Costs of trip (see chapter 7)
                   Cultural or entertainment activities, or attractions (see chapter 7)
                   Current household member (see chapter 7)
                   Frequent flyer points (see chapter 7)
                   Local transportation (see chapter 7)
                   Other purchases or expenses (see chapter 7)
                   RV (see chapter 7)
                   Sports or recreational activity, or equipment rental expenses (see chapter 7)
                   Travel package (see chapter 7)
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3.3     Survey Content, Continued
Trip Spending      Covers screens: TS_R01, TS_Q01, TS_Q02, TS_Q03, TS_Q04, TS_R05,          Formatted Table
(TS) (Continued)   TS_Q05, TS_Q06, TS_R07, TS_Q08, TS_Q20, TS_N20, TS_Q21 -
                   TS_Q3840




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3.3 Survey Content, Continued
Activities (AT)   This module identifies the activities engaged in by the respondent adult
                  members (18 years of age and over) of the household travel party while on
                  the trip and identifies the respondent’s most important activity.

                  Critical Paths:
                  This module will only be asked for certain types of trips. More specifically,
                  there are four possibilities:

                  1)    If the destination is outside Canada and no nights were spent inside
                        Canada, then the Activities module will not be asked.
                  2)    If a same day trip is being reported, no trips will be asked the
                        Activities module will not be asked except if a “pleasure, vacation or
                        holiday” trip (MR_Q01 = 1) is reported.
                  3)    If an overnight trip is being reported and the main reason for the trip is
                        “attend schoolregular religious observances”, “routine treatment or          Formatted: Font color: Auto
                        regular checkup medicalmedical or health reasons” (MR_Q03 = 5 +              Formatted: Font color: Auto
                        MR_Q06 = 1), “ambulance trip” (MR_Q03 = 5 + MR_Q06 = 2) or                   Formatted: Font color: Auto
                        “regular religious observances” (MR_Q03 = 6 + MR_Q07 = 1), the               Formatted: Font color: Auto
                        trip is out-of-scope and will not be asked the Activities module. If the     Formatted: Font color: Auto
                        main reason is “religious” or “to go to a funeral” or “ambulance trip”
                                                                                                     Formatted: Font color: Auto
                        (MR_Q034 = 4, 85, 6, 77 respectively), the trip is considered in-scope
                                                                                                     Formatted: Font color: Auto
                        but then the Activities module will not be asked.
                                                                                                     Formatted: Font color: Auto
                  4)    All other trips will be asked the Activities module.
                                                                                                     Formatted: Font color: Auto

                  The respondent will first be asked to identify if any adult household travel       Formatted: Font color: Auto
                  party member participated in a list of activities (AT_Q01). If there was more      Formatted: Font color: Auto
                  than one adult household travel party member, then the respondent is asked         Formatted: Font: Not Bold
                  how many of these took part in each activity that was identified at AT_Q01.        Formatted: Font color: Auto


                  Afterwards, the respondent is asked if they participated in any sports or
                  outdoor activities (AT_Q19). If they did, then they are asked to identify
                  from a list the types of activities that they or other adult household members
                  participated in during the trip. If they answer yes to any of these activities
                  and there is more than one adult household member who went on the trip,
                  then the respondent is asked how many of these took part in each activity.

                  Once the questions relating to the list of activities have been completed, then
                  if certain sporting activities were reported, the application will ask if these
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                  activities were “part of a tournament or an organized sports event”                Auto, 0.5 pt Line width)
                  (AT_Q0638). If they were, then the respondent is asked which sport                 Formatted: Tab stops: 6.5", Right + Not at
                  (AT_Q0739).                                                                        3" + 6"
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                 The application then asks which activity was most important to the
                 respondent in taking the trip (AT_Q1040). If the respondent reports that the
                 most important activity was “Attending a sporting event as a spectator”, then
                 the application asks which sport was attended (AT_Q0841) and whether it
                 was professional or amateur (AT_Q0942).

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3.3 Survey Content, Continued
Activities (AT)   Finally, the respondent is asked if any same-day organized or guided tours         Formatted Table
(Continued)       were taken during the trip (AT_Q43).

                  Terminology:
                  Aboriginal event or performance (see chapter 7)
                  Amateur sporting event (see chapter 7)
                  Bar or nightclub (see chapter 7)
                  Botanical garden (see chapter 7)
                  Casino (see chapter 7)
                  Convention, conference or trade show (not including meetings)
                  (see chapter 7)
                  Other performance (see chapter 7)
                  Festival or a fair (see chapter 7)
                  Historic site (see chapter 7)
                  Museum or art gallery (see chapter 7)
                  National, provincial or other nature park (see chapter 7)
                  Organized or guided tours (see chapter 7)
                  Other boating (see chapter 7)
                  Outdoor activity (see chapter 7)
                  Professional sporting event (see chapter 7)
                  Same-day organized or guided tours (see chapter 7)
                  Shop (see chapter 7)
                  Sightseeing (see chapter 7)
                  Sports event (see chapter 7)
                  Team sports (see chapter 7)
                  Theme or amusement park (see chapter 7)
                  Tournament (see chapter 7)
                  Wildlife viewing (see chapter 7)
                  Zoo, aquarium or botanical garden (see chapter 7)

                  Covers screens:     AT_R01, AT_Q01 - AT_Q43AT_Q10                                  Formatted: Font color: Auto

                                                                                                     Formatted: English (Canada)




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3.3 Survey Content, Continued
Similar Trips     To reduce burden, respondents are not asked to report details of trips that are     Formatted Table
(ST)              essentially the same as trips previously reported. Instead, this module asks
                  the respondent to indicate how many other trips that ended in the reference
                  month were similar to the one just reported. A distinction is made between
                  similar trips with different main destinations.

                  Survey Concept:
                  Similar trip (ST_Q01, ST_Q02, ST_Q03): An overnight trip is considered
                  similar if the respondent was away:
                      for the same number of nights;
                      for the same main reason;
                     to the same main destination;
                      with the same number of household members;
                      to the same overnight locations;
                      with the same main mode of transport.

                  In the case of same day trips the criteria are that the respondent was away:

                      for the same main reason;
                       to the same main destination;
                       with the same main mode of transport.

                  Data Elements:
                  Number of similar trips to the last trip reported that ended during the
                  reference month.

                  Critical Paths:
                  The respondent is asked in ST_Q01 if there were any other “similar” trips
                  that ended in the reference month. If yes, then ST_Q02 explains exactly
                  what is meant by “similar trip”. If the respondent still agrees, then the
                  application asks in ST_Q053 how many of these similar trips there were
                  (maximum of 40). Make sure not to include the trip just reported in this
                  number. If there were more than 15 similar trips, the application will trigger
                  an edit to confirm that this is correct.

                  If response category 3 is selected at either ST_Q01 or ST_Q02, the                  Formatted: Underline
                  respondent is asked (at ST_Q03) whether there were similar trips to the             Formatted: No underline
                  same main destination as the one just reported. If so, the application then         Formatted: Border: Top: (Single solid line,
                  asks how many.                                                                      Auto, 0.5 pt Line width)
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                  The respondent is then asked about destinations of the other similar trips (at      3" + 6"
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                 ST_Q05 to ST_Q15).

                 Finally, ifs there are more than 5 similar trips, the respondent is asked the        Formatted: Font color: Auto
                 reason for so many (at ST_Q16).


                 Covers screens: ST_Q01, ST_Q02, ST_Q03ST_Q01, ST_Q02, ST_Q03,
                 ST_Q04, ST_Q05, ST_Q06, ST_Q07, ST_Q08, ST_Q09, ST_Q10, ST_Q11,                      Formatted: Font color: Auto
                 ST_Q12, ST_Q13, ST_Q14, ST_Q15, ST_Q16.
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3.3 Survey Content, Continued
Similar       The respondent is then asked about destinations of the other similar trips (at             Formatted: Font color: Auto
Trips (ST)    ST_Q05 to ST_Q15).                                                                         Formatted Table
(Continued)
              Finally, if there are more than 5 similar trips, the respondent is asked the reason
              for so many (at ST_Q16).

              Covers screens: ST_Q01, ST_Q02, ST_Q03, ST_Q04, ST_Q05, ST_Q06,                            Formatted: Font color: Auto

              ST_Q07, ST_Q08, ST_Q09, ST_Q10, ST_Q11, ST_Q12, ST_Q13, ST_Q14,
              ST_Q15, ST_Q16.

              Scenarios:
              Scenario A:
              John and Mary drive to their cottage every weekend throughout the summer. They
              leave Friday night and return Sunday night. These are similar trips.

              If John were the selected respondent, he would declare four overnight trips taken,
              report the details of one trip and respond, "Yes" to ST_Q01 and ST_Q02 and
              "Three" to ST_Q053.

              Scenario B:
              Twice in the reference month, John and Mary brought along their teenage son who
              lives with them but normally works and stays home weekends.

              Since the number of household members on the trip has changed, the collection of
              the trip information will also change. iIn other words, the trips would be reported
              as follows:

                  John would declare that 4 overnight trips were taken.
                  First trip: He would report the details of the first trip (one without his son). In
                   the Similar Trips module, John would declare that there was one other
                   similar trip.
                  Second trip: Then John would report the details regarding the other trip (with
                   the son). After completing the information for this trip, John would identify
                   that there was one other similar trip in the Similar Trips module.

              Scenario C:
                                                                                                         Formatted: Bullets and Numbering
              Once John and Mary brought along Mary's mother who does not live with them. In             Formatted: Border: Top: (Single solid line,
              other words, the people who were on the trips were:                                        Auto, 0.5 pt Line width)
                                                                                                         Formatted: Tab stops: 6.5", Right + Not at
                                                                                                         3" + 6"
                     Trip 1: John and Mary
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                   Trip 2: John, Mary and their son
                   Trip 3: John, Mary and Mary’s mother.
                   Trip 4: John, Mary and their son.

            In trip 3, the number of people changed but the number of household members
            remained the same. Therefore this trip would be similar to trip 1.

            In sum, John's responses to the Similar Trip module for this scenario would be the
            same as in Scenario B, two trips with one similar trip each.
                                                                                                 Formatted: Font color: Auto
            Scenario D                                                                           Formatted: Underline


            Three times in the reference month, John drives his son to his hockey games in       Formatted: Font color: Auto
            different destinations.Once John and Mary brought along Mary's mother who does
            not live with them. In other words, the people who were on the trips were:

               John would declare that 3 same day trips are takenTrip 1: John and Mary.         Formatted: Font color: Auto
               First trip: He would report the details of the first trip. In the similarTrip    Formatted: Bullets and Numbering
                   Trips module, John would declare that there were two other similar trips      Formatted: Font color: Auto
                   with different destinations (response 3 to ST_Q01 or 2: John, Mary and        Formatted: Font color: Auto
                   their son ST_Q02)                                                             Formatted: Font color: Auto
               Trip 3: John, Mary andThe names of the destinations are then asked
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                                                                                                  Formatted: Header, Indent: Left: 0.25"
             In trip 3, the number of people changed but the number of household members          Formatted: Header
             remained the same. Therefore this trip would be similar to trip 1.


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                                                                                                        Formatted: Font: 12 pt, Not Bold
3.3 Survey Content, continued
Similar       Scenario C:
Trips (ST)
(Continued)   Once John and Mary brought along Mary's mother who does not live with them. In
              other words, the people who were on the trips were:

                    Trip 1: John and Mary                                                              Formatted: Bullets and Numbering
                    Trip 2: John, Mary and their son
                    Trip 3: John, Mary and Mary’s mother.
                    Trip 4: John, Mary and their son.

              In trip 3, the number of people changed but the number of household members
              remained the same. Therefore this trip would be similar to trip 1.

              In sum, John's responses to the Similar Trip module for this scenario would be the
              same as in Scenario B, two trips with one similar trip each.
                                                                                                        Formatted: Font color: Auto
              Scenario D

              Three times in the reference month, John drives his son to his hockey games in            Formatted: Font color: Auto
              different destinations.

                  John would declare that 3 same day trips are taken.                                  Formatted: Font color: Auto
                  First trip: He would report the details of the first trip. In the similar Trips      Formatted: Bullets and Numbering
                   module, John would declare that there were two other similar trips with              Formatted: Font color: Auto
                   different destinations (response 3 to ST_Q01 or ST_Q02)                              Formatted: Font color: Auto
                  The names of the destinations are then asked                                         Formatted: Font color: Auto
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3.3     Survey Content, Continued
Similar       In sum, John's responses to the Similar Trip module for this scenario would be the
Trips (ST)    same as in Scenario B, two trips with one similar trip each.
(Continued)




Out of        If a trip is deemed out of scope, then this module asks if there were any other trips
Scope         that ended during the reference month that were out of scope for a similar reason.      Formatted: Font: Bold
Trips (OS)                                                                                            Formatted: Border: Top: (Single solid line,
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              Out of scope: A trip is out of scope if the trip:                                       3" + 6"
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                  originated outside of Canada
                  had a main reason of commuting to work
                  had a main reason of routine sales or service calls
                  was on military or diplomatic orders
                  had a main reason of moving to a new residence
                  had a main reason of regular household or grocery shopping
                  had a main reason of routine treatment or regular checkup medical or dental
                   visits or an ambulance trip
               had a main reason of regular religious observances
                had a main reason of a routine trip to a conference, convention or trade show
                had a main reason of commuting to school
                had a main reason of routine business
                ended before or after reference month
                lasted more than 365 days (this module is not asked in this circumstance
                   because there would not be 2 trips of more then 365 days that ended in the
                   reference month).


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3.3     Survey Content, Continued
Out of Scope         Data Elements:                                                                      Formatted Table
Trips (OS)           Number of trips that are out of scope for the same reason as that of the trip
(Continued)
                     just reported.




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                     Once a trip has been identified as being out of scope, then this module will
                     be called and the respondent will be asked if there are any other trips that        Formatted: Border: Top: (Single solid line,
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                  have not yet been reported that are out of scope for the same reason as the
                  one that was just identified (OS_Q01). If yes, then the respondent is asked
                  how many (OS_Q02). Make sure not to include the trip that was just
                  reported in this number.

                  Covers screens: OS_Q01 and OS_Q02




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                                                                           Continued on next page




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5
3.3 Survey Content, Continued
End of Trip (ET)   After a trip record has been completed, including capture of any “similar”
                   trips, the respondent is asked whether there is another trip that ended in the
                   reference month. If so, they are asked to report details of the next trip and
                   repeat the trip reporting sequence of questions by starting at the “Overnight
                   Same Day” Module.

                   The question is asked of all travellers (even if all initially declared trips have
                   been reported) to take into account the possibility that additional trips that
                   were not initially reported may have come to mind during the collection of
                   information about a different trip.

                   If the respondent reported similar trips in the ST module, then make sure not
                   to complete a detailed trip record for these “similar trips”, because it will
                   duplicate the information.

                   Survey Concept:
                   Reason for difference in declared trips and reported trips (ET_N02):
                   This question appears when the number of declared trips is greater tothan the
                   number of reported trips. This field is very important in the accurate
                   processing of the data. Please indicate a short explanation. For example:
                   “two outstanding same day trips; respondent will not continue” or “two
                   similar trips taken”. Entries such as “reported incorrectly” or “error” or
                   “mistake made on data entry” do not provide sufficient information for                Formatted: Font: Bold
                   processing staff to correct the problem.

                   Respondent does not know or refuses to say if there is another trip
                   (ET_Q02): If the respondent says that there are no more trips to report in
                   ET_Q01 and the number of trips reported thus far is less than what was
                   initially declared, the application will go to ET_Q02. If the respondent
                   refuses to answer this question or does not know the answer, then select
                   “No” and provide a brief explanation in ET_N02.

                   Critical Paths:
                   A few scenarios can occur in this module:

                   1)    If in the “Similar Trips” module the respondent reported that there
                         were other trips that were similar, but changed their minds after they
                         discovered what was meant by a “similar trip”, this module will ask
                         “Let’s talk about that trip”. If the respondent agrees then the next            Formatted: Tab stops: Not at 3" + 6"
                         module will be the “Overnight Same Day” module. If the respondent
                                                                                                         Formatted: Border: Top: (Single solid line,
                         does not agree then one of two things will happen:                              Auto, 0.5 pt Line width)
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                                                                                                        Formatted: Font: 12 pt

3.3 Survey Content, Continued
End of Trip (ET)        a) If all the initially declared trips have been reported, then the
(Continued)                application will go to the “Country of BirthIncome” module (or the
                           “General Behaviour” module if the reference month is December).
                        b) If on the other hand, the number of declared trips is greater to the
                           number of reported trips, the respondent will be asked why there is a
                           difference between the declared and reported trips.

                   2)     If the number of trips that were initially reported in OD is greater than
                          the number of trips that have been reported thus far, then the module
                          will ask “Now let’s talk about your next trip that ended in (reference
                          month).” If the respondent agrees then the next module will be the
                          “Overnight Same Day” module. Otherwise, the respondent will be
                          asked why there is a difference between the initial number of trips and
                          the ones that have been reported.

                   3)     If all trips initially declared have been reported, then the application
                          will ask “Is there another trip that ended in (reference month)?” If yes
                          then the next module will be the “Overnight Same Day” module.
                          Otherwise, the next module will be the “Ethnic OriginIncome” module
                          (or the “General Behaviour” module if the reference month is
                          December).

                   4)     If ten unique trips (i.e., not counting similar trips) have already been
                          reported, then the respondent is thanked and no more trip information
                          is collected and the application proceeds to the “IncomeCountry of            Formatted: Font color: Auto
                          Birth” module (or the “General Behaviour” module if the reference
                          month is December). If the respondent volunteers more trip
                          information, please press “F4” and take note of their other trips.

                   If the respondent reported that there were some similar trips to the one just
                   reported, they are reminded in this module that additional information is not
                   required for these similar trips.

                   Terminology:
                   Out-of-Scope trip (see chapter 7)


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5
3.3 Survey Content, Continued
End of Trip (ET)   Covers screens: ET_R01, ET_Q01, ET_Q02, ET_N02, ET_R03
(Continued)




General            This module is only asked when the reference month is December and when
Behaviour (GB)     it is a non-proxy interview.

                   Data Elements:
                   The number of non-work-related trips of one or more nights taken from
                   January to November of the previous year to destinations within the
                   respondent’s province of residence, another Canadian province, the United
                   States or other countries.

                   Covers screens: GB_Q01                                                          Formatted: Font: Not Italic




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3.3 Survey Content, Continued
Country of    This module captures the country of birth of the respondent and the date of
Birth (EO)    immigration to Canada (if applicable).

              Data Elements:
              Country in which the respondent was born;
              Were they landed immigrants;
              When did they move to Canada;

              Critical Paths:
              The first question asks in which country the respondent was born (EO_Q01). If
              they were born in Canada, then the application goes to the Income module.

              If the respondent was born outside of Canada, the application asks in EO_Q02 if
              they have ever been landed immigrants and if so, in what year did they immigrate
              to Canada (EO_Q03).

              Terminology:
              Immigrate (see chapter 7)
              Landed immigrant (see chapter 7)

              Covers screens: EO_R01, EO_Q01, EO_Q02, EO_Q03




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5
3.3 Survey Content, Continued
Income (IN)      Data obtained from other surveys on travel and travel patterns have
                 indicated that there is a strong relationship between travel and income. For
                 Statistics Canada and other users to fully analyze the information this survey
                 provides, they need some measure of the selected respondent's annual
                 household income. These questions provide an estimate.

                 Note: The “F10” function key will not work after answering IN_Q01. If the
                 respondent abandons the questionnaire after IN_Q01, simply refuse the
                 question that you are on and the application will exit the survey.

                 Data Elements:
                 Household income

                 Critical Paths:
                 The respondent is asked to provide a household income (IN_Q01). If he/she
                 is unwilling or unable to give an exact amount, the application asks in what
                 range the household income lies (IN_Q02 to IN_Q05).

                 Terminology:
                 Income (see chapter 7)

                 Covers screens: IN_Q01 - IN_Q05




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                                      Chapter 4

           Entry Components - Contacting the Respondent

4.1      Overview
In this chapter   This chapter describes the flow of the Entry Component of the Travel
                  Survey of ReRCsidents of Canada. It familiarizes you with the questions and
                  provides instructions for completing the survey. Most items are self-
                  explanatory; guidelines are provided only for those items requiring
                  additional information.


                                      Subject                               See Page

                    Overview                                                 977071

                    General Instructions                                     977071                 Formatted Table


                    Opening Screens                                         1037374
                    Opening Screens for TSRC in a CAPI                         79
                    Caseman environmentLFS Personal
                    interview
                    LFS Personal telephone interview                           80




4.2      General Instructions
Interview Flow    The complete TSRC interview consists of 3 parts:

                      Entry component
                      Subject Matter Questionnaire
                      Exit component

                  However, for non-response situations, only the Entry and the Exit
                  Component will be encountered.
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Format            The content of this chapter is presented in a block-by-block format in the
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                  order that they will appear during an interview. Depending on the answers         3" + 6"
                  received, the flow through the blocks will vary.
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5
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4.2 General Instructions, Continued
Format            Many of the questions are self-explanatory and need no clarification. Where
(continued)       some further instruction or clarification is needed, it has been included.

                  In order to move from one question to the next in the application, it will
                  always be necessary to press the <Enter> key.

Question number   In the left margin at the top of the screen is the question number. The
                  descriptors contain a two, three or four letter block identifier and the specific
                  number of each question. They relate exactly to the questions in the
                  application. This can help to identify a certain question in the application, it
                  identifies questions through edits in the program and it allows us to follow
                  skip patterns in the manual.

                  Examples:
                   Contact Block (questions start with CN_...)
                   Specific Respondent Block (questions start with SR_...)
                   Telephone Check Block (questions start with TC_...)

                  Please note that question numbers are not always in sequential order and
                  may seem to “jump around”, but learn to recognize them - they can be very
                  helpful.

Critical Flags    As you proceed through the Entry Component, critical flags are set as data
                  fields are filled. These data may be changed, for example we can change the
                  language from English to French, but MUST NEVER BE DELETED.
                  Doing so may result in the case becoming irretrievable for a subsequent
                  interview.

                  To avoid problems it is suggested that, as much as possible, you always
                  proceed through the interview (without going back and forth in the
                  application) so as not to disturb the critical flags that have been set.
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Collection        In general, LFS procedures apply to the TSRC. This portion of the manual             Formatted: Border: Top: (Single solid line,
Strategy          covers the interaction between the LFS and the Travel Survey of Residents            Auto, 0.5 pt Line width)
                  of Canada and clarifies situations where they differ.                                Formatted: Border: Top: (Single solid line,
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5
4.2.    General Instructions, Continued
Collection        The data collection strategy for the TSRC is as follows:
Strategy
(Continued)        You will interview the selected respondent when conducting the LFS
                    interview.
                   The TSRC permits proxies in exceptional circumstances. If at all
                    possible, make an appointment to call back if the selected respondent is
                    not available. The TSRC data collection period continues for three (3)
                    days beyond LFS week to allow you to complete these interviews.

                    You must complete and transmit all TSRC cases by the Wednesday                  Formatted: Bullets and Numbering
                  following LFS survey week (CAPI interviews only).

                  In most cases, the TSRC will be a telephone interview. A personal interview
                  for TSRC will occur only when LFS interview requires a personal visit.

TSRC within the   The TSRC application is generated within the LFS since it uses the LFS
LFS               sample. The rotation groups and the collection month dictate when the
                  TSRC component is generated

                  Like all supplements, the TSRC will be conducted within the LFS survey
                  week directly following the completed LFS interview. As always, the LFS
                  will take priority.

TSRC as a         In the MSE (Master Sample Entity) Blaise environment (CATI), the TSRC
pseudon pseudo    application does not separate from the LFS even if the LFS demographics
independent       have been completed. The TSRC never separates from LFS to go into its
survey (“pseudo   own folder. If the LFS is still active or completed and ready to be sent, and
stand-alone       the TSRC has not been started, the application will ask you for a hard or soft
survey)(“pseudo
                  appointment to re-enter and complete the TSRC application later.
stand-alone”
survey)
                  The interviewer will always select the LFS application to access the TSRC
                  case from the GIRO /Select a survey (see screen below).The application can
                  separate the TSRC case from the LFS once the contact and demographic
                  information has been collected. If the LFS components have been finalized,
                  the TSRC case will be accessible from its own folder from the “Select a
                  Survey” screen.In the MSE (Master Sample Entity) Blaise environment, the
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                  TSRC application does not separate from the LFS even if the LFS
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                  demographics have been completed. The TSRC never separates from LFS to            Auto, 0.5 pt Line width)
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                  sent, and the TSRC has not been started, the application will ask you for a
                  hard or soft appointment to re-enter and complete the TSRC application
                  later.

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4.2    General instructions, Continued

TSRC as a
pseudo
independent
survey
(“pseudo
stand-alone”
survey)
(continued)




4.3 Opening Screens
GIRO/Select a      The interviewer will always select the LFS application to access the TSRC    Formatted: Heading 6,Block Name,Titre 6
Survey Screen                                                                                   Car1,Titre 6 Car Car,Block Name Car
                   case from the GIRO/Select a Survey (see screen below).                       Car,Heading 6 Char1,Heading 6 Char
                                                                                                Char,Heading 6 Char1 Char Char,Heading 6
                                                                                                Char Char Char Char,Heading 6 Char1 Char
                                                                                                Char Char Char,Heading 6 Char Char Char Char
                                                                                                Char Char
                                                                                                Formatted Table




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Review Case              The RVC_N01 screen displays:
Screen
(RVC_N01)                   The sample ID;                                                               Formatted: Bullets and Numbering
                            The name of the household respondent;
                            The age of the household respondent;
                            The telephone number, the address and province of the household
                             respondent;
                            The time zone of the household;
                            The language;
                            The preferred time for an interview if any;
                            The names of components;
                            The number of interviews left after the current month;
                            The previous LFS Outcome Code;
                            The previous LFS Action Code;
                            The current dwelling Outcome Code;
                            The last dial interviewer Code.
                                                                                                          Formatted: English (United States)


                                                                                 Continued on next page   Formatted: Continued, No bullets or
                                                                                                          numbering

Respondent               The RVC_N01 screen displays:                                                     Formatted Table
Verification
Component                The sample ID;                                                                  Formatted: Bullets and Numbering
(RVC_N01)                The name of the household respondent;
                         The age of the household respondent;
                         The telephone number, the address and province of the household
                           respondent;
                         The time zone of the household;
                         The language;
                         The preferred time for an interview if any;
                         The names of components;
                         The number of interviews left after the current month;
                         The previous LFS Outcome Code;
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4.3      Opening Screens, Continued
Respondent        The current dwelling Outcome Code.                                               Formatted: Bullets and Numbering
Verification      The last dial interviewer code.
Component
(RVC_N01)         Before continuing, interviewers should always press:
(Continued                                                                                          Formatted: English (Canada)

                  <F3> for demographic information;                                                Formatted: Bullets and Numbering
                  <F8> to view call history;
                  <F11> to view case notes.




Contact Screen    The contact screen is used to establish if contact has been made with the         Formatted: English (Canada)
(CN_N02)          household respondent.                                                             Formatted Table



Review Case       Before continuing, interviewers should always press:
Screen
(RVC_N01)          <F3> for demographic information;                                               Formatted: Bullets and Numbering
(Continued)        <F8> to view call history;                                                      Formatted: Font: Not Bold
                   <11> to view case notes.


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Contact Screen    The                                                     contact screen is      Formatted: Indent: Left: 0", First line: 0"
(CN_02)           used to                                                 establish if contact   Formatted: Font: Not Bold
                  has been                                                made with the
                                                                          household
                                                                          respondent.

                  The interviewer is in the Contact Component of the Application. In other
                  words, at this point, he/she has not started to ask LFS questions to the
                  household respondent and the TSRC application is not generated.




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4.3    Opening Screens, Continued

Contact Screen     The interviewer is in the Contact Component of the Application. In other
(CN_N02)           words, at this point, he/she has not started to ask LFS questions to the
(Continued)        household respondent and the TSRC application is not generated.


Interviewer        The interviewer Introduction Block introduces the interviewer and informs
Introduction       the respondent that the caller is a Statistics Canada interviewer.
Block (II_R01)




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Language of        This block determines the language of preference of the person with whom
Preference Block   you are speaking (not necessarily the selected respondent).
(LP_Q01)


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4.3      Opening Screens, ContinuedContinued on next page                                    Formatted: Topic Name Continued, Tab
                                                                                             stops: 0.63", Left




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4.3      Opening Screens, Continued
Contact Screen                                                                               Formatted: Heading 6,Block Name,Titre 6
(CN_02)                                                                                      Car1,Titre 6 Car Car,Block Name Car
                                                                                             Car,Heading 6 Char1,Heading 6 Char
(Continued)                                                                                  Char,Heading 6 Char1 Char Char,Heading 6
                                                                                             Char Char Char Char,Heading 6 Char1 Char
                                                                                             Char Char Char,Heading 6 Char Char Char Char
                                                                                             Char Char
                                                                                             Formatted Table
                                                                                             Formatted: Font: Not Bold




Interviewer      The interviewer Introduction Block introduces the interviewer and informs
Introduction     the respondent that the caller is a Statistics Canada Interviewer.
Block (II_R01)




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4.3     Opening Screens, Continued
Language of        This block determines the language of preference of the person with whom         Formatted: Heading 6,Block Name,Titre 6
Preference Block                                                                                    Car1,Titre 6 Car Car,Block Name Car
                   you are speaking (not necessarily the selected respondent).                      Car,Heading 6 Char1,Heading 6 Char
(LP_Q01)                                                                                            Char,Heading 6 Char1 Char Char,Heading 6
                                                                                                    Char Char Char Char,Heading 6 Char1 Char
                                                                                                    Char Char Char,Heading 6 Char Char Char Char
                                                                                                    Char Char
                                                                                                    Formatted Table




                   Note: If the contact person does not speak English or French, choose             Formatted: Font: Bold
                          “Other”.                                                                  Formatted: Indent: Left: 0", Hanging: 0.46"



                                  Remember:IMPORTANT: Once a language choice has                    Formatted: Font: Not Bold

                                  been selected, you may change your selection but DO
                                  NOT GO BACK, DELETE DATA and leave field
                                  empty. This could result in the case becoming
                                  irretrievable.                                                    Formatted: Font: Not Bold

                                  It is your job as the interviewer to remind the proxy that
                                  they are answering the questionnaire on behalf of the
CATI Monitoring    The household member must be informed that the call may be monitored.
                                  selected respondent.
Block
(MON_R01)




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4.3     Opening Screens, Continued
Language of        Note: If the contact person does not speak English or French, choose
Preference Block         “Other”.
(LP_Q01)
(Continued)
                         IMPORTANT: Once a language choice has been selected, you
                         may change your selection but DO NOT GO BACK, DELETE
                         DATA and leave field empty. This could result in the case
                         becoming irretrievable.



CATI Monitoring    The household member must be informed that the call may be monitored.
Block
(MON_R01)




Components of      The interviewer is still in the Contact Component and will ask to the
the application    household respondent to confirm:
and Components
List                the address of the household (SDSD_Q01),;
                    if his/her address is also the mailing address (CHM_Q01);                    Formatted: Bullets and Numbering
                    if his/her address is also the mailing address (CHM_Q01),                     Formatted: Font: Bold
                    if the dwelling is owned by a member of a household (TN_Q01),;
                    to confirm if the people listed on screen (PV2_Q02_RES_Q01) still live
                     in the dwelling;
                    if anyone else is livingtay in the household (RS_Q05);
                    the date of birth of the household respondent (ANC_Q01) (at this point
                     the interviewer collects the information on Demographics);
                    who is the person providing the information (PPD_N01).


                   After the respondent answers all the above questions and when exiting of the
                   Contact Component, the Components list is generated with the LFS and the
                   current supplements (see screen belowsee screen above).
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5
Introduction of    Once the TSRC component is selected, you have begun the TSRC
the TSRC           questionnaire. Please see chapter 3 for specific instructions on the concepts
                   of the survey.

Continued on next page                                                                              Formatted: Normal


4.3     Opening Screens, Continued
Components of
the application
and Components
List (Continued)




Introduction of    In the TSRC component, the screen PR_R12 introduces the questionnaire to         Formatted Table
the TSRC           the selected respondent. The interviewer can now collect TSRC information
(PR_R12)           about the trips that the respondent did during the requested month.Once the
                   TSRC component is selected, you have begun the TSRC questionnaire.
                   Please see chapter 3 for specific instructions on the concepts of this survey.




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5
4.4   Opening Screens for TSRC in a CAPI Caseman environment survey                               Formatted: English (United States)


TSRC conducted     The interviewer will always select the LFS application to access the TSRC      Formatted Table
in a CAPI          case from the Select a survey /Production.
Caseman
environment        Basically, the same logic applies to the TSRC in a CAPI Caseman
                   environment than in the MSE Blaise environment. All the steps described
                   above for the MSE Blaise (CATI interviews) works in a Caseman
                   environment. The interviewer must choose the LFS application in the Select
                   a survey /Production and complete the Contact component and the
                   demographics. In other words, the TSRC will not be generated and shown in
                   the Component list before these two components have been completed, even
                   if the TSRC is an independent survey which separates from the LFS to
                   go in its own folder, unlike the MSE Blaise application. Except this
                   difference, the application looks identical to the MSE Blaise (CATI) and the
                   flows inside the questionnaire are the same.

                   Please note that the “Exit component” is exactly the same for the CATI
                   MSE Blaise and CAPI Caseman environment. Please refer to the Exit part of
                   the next chapter.

Entering in the    Follow these steps to enter the TSRC application:
TSRC application


                        Step                                Action
                    1            Select the icon “Survey /Production” and double-click on it.

                    2            Highlight: and select LFS/Labour Force Survey and choose
                                 the folder “Personal”

                    3            Select a case in the current rotation groups in the “Personal
                                 folder”. You will have to answer the Contact component and
                                 demographics before you can select the TSRC questionnaire
                                 in the Components List.
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4.5   LFS Personal Interview                                                                        Formatted: English (United States)


TSRC conducted    When the LFS is a personal interview, follow these steps to complete the          Formatted: Normal
with the LFS      TSRC:
personal
interview


                  Step      Action                                                                  Formatted: Font: Not Bold, English (United
                                                                                                    States)
                  1         Complete the LFS interview. If at least the Contact component
                            and demographics have been completed and the labour                     Formatted: Left

                            component(s) has been attempted, go to Step 2.
                  2         Ask to speak with the selected TSRC respondent, if (s)he is not
                            the LFS respondent.
                                                                                                    Formatted: English (United States), Check
                   If the selected TSRC respondent is available …                                   spelling and grammar

                  3         Conduct the TSRC interview.                                             Formatted: English (United States)

                  4         The application automatically assigns code “70” for fully
                            answered cases. If not a completed case, assign the appropriate
                            outcome code for TSRC. If the case is “in-progress” go to Step 5a.

                  5         Transmit the completed LFS and TSRC cases.
                                                                                                    Formatted: English (United States), Check
                  If the selected TSRC respondent is not available …                                spelling and grammar
                                                                                                    Formatted: English (United States)

                  3a        End the interview and arrange for a telephone call back, if             Formatted: No underline, English (United
                                                                                                    States)
                            possible.
                  4a        Assign a soft or hard appointment in-progress outcome code to           Formatted: English (United States)

                            contact later the TSRC respondent.
                  5a        Transmit the completed LFS case.
                  6a        Select the LFS application at the Select a Survey / Production          Formatted: Font: Not Italic, English (United
                                                                                                    States)
                            screen to access the TSRC and start the second attempt to contact
                            the selected TSRC respondent.                                           Formatted: English (United States)

                  7a        Repeat Step 6a until the selected respondent is contacted.
                                                                                                    Formatted: Font: Not Bold, English (United
                                                                                                    States)
                            Note: Make, at least, one call back in the second week of data          Formatted: Indent: Left: 0", First line: 0"
                            collection.
                                                                                                    Formatted: English (United States)
                  8a        The application automatically assigns code “70” for fully
                                                                                                    Formatted: Normal
                            answered cases. If not a completed case, assign the appropriate
                                                                                                    Formatted: Normal, Tab stops: Not at 0.59"
                            outcome code for TSRC.
                                                                                                    Formatted: Border: Top: (Single solid line,
                  9a        Transmit the completed TSRC case.                                       Auto, 0.5 pt Line width)
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5
4.5    LFS Personal Interview, Continued

Personal visit    TSRC will be a non-response, when:
non-response
                     the selected TSRC respondent is not present at the time of the LFS        Formatted: Bullets and Numbering
                       personal interview and the LFS respondent refuses a telephone call
                       back. Interviewers will assign the final outcome code “80 - Refusal”
                       to the TSRC interview.

                     the selected TSRC respondent is not present at the time of the LFS        Formatted: Bullets and Numbering
                       personal interview and cannot be reached by telephone after three call
                       back attempts. Interviewers will assign the final outcome code “11 -
                       No one home / No answer” to the TSRC interview.


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                                     Chapter 5

                  Exit Component - Outcomes Codes

5.1      Overview
In this chapter   This chapter explains the use of the Exit Component and how to select the
                  correct In-progress or Final Outcome Code.


                                         Subject                               See Page
                   Overview                                                   117787985
                   Assigning an Outcome Code                                  11879860
                   Exit Component Screens - MSE                               11980817
                   CAPI Caseman Exit component Screens                            91
                   Automatically Assigned Codes                               131838494
                   Criteria for Completed Interviews                          131838494
                   Outcome Code Descriptions                                  131838494
                   Appointments                                               137878898
                   Refusals                                                  1418881009




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5.2     Assigning an Outcome Code
Introduction     There is a need in all surveys to know the status of any case in particular and
                 the progress of the survey in general as it is being conducted. To this end, a
                 generic set of codes was developed which apply to all business and
                 household surveys. The codes are assigned by or through the application and
                 are called Outcome Codes.

Use of Exit      The Exit Component is where you decide if the case is to be given a Final or
Component        In-progress ‘status’ and where you assign an outcome code to the case. The
                 questionnaire flow will take you into the Exit Component:

                 1)    If you are not able to complete the interview, set an In-Progress
                       Outcome code.
                 2)    Once the TSRC survey questionnaire is completed, a Final Outcome
                       code will be assigned to the case and it will be ready for transmission.

Outcome code     An Outcome Code is a two-digit code that indicates the result of a contact or
(OC)             attempted contact with a respondent during the conduct of a survey. This
                 includes, for example, the result of dialling a telephone number or the result
                 of a contact when a respondent refuses to complete a survey.

                 The Interviewer may assign an Outcome Code directly from a descriptive
                 list of results (e.g., refusal, language barrier). In other cases, the computer
                 will automatically assign an Outcome Code based on the responses given
                 during the interview (e.g., completed interview). Some of the Outcome
                 Codes are reserved for Senior Interviewers and Project Supervisors and may
                 only be assigned by individuals at those levels in the organization.




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5.3     Exit Component Screens - MSE
In-progress or                                                                                     Formatted Table
Final outcome
code (OC_N01)




                   Select:

                    In-Progress outcome codes if the respondent was not contacted, if the
                     interview did not reach the point where an interview is considered as
                     completed or if the respondent refused to participate.

                    Final outcome codes if the case is ready for transmission.

TSRC In-           If “In-Progress outcome codes” is selected, a list of in-progress outcome
progress outcome   codes will appear on the screen (OC_N02). Choose the appropriate code.
codes (OC_N02)     (see Outcome Code Descriptions, page ?? ). Please note that the in-progress     Formatted: Highlight
                   outcome code list works at two levels. One list is active at the TSRC level
                   (OC_N02) and the other list is active at the MSE level (LDIC_N01 and
                   LDIC_N02). The MSE level directs all the components of the application..
                   If “In-Progress outcome codes” is selected at the TSRC Component, a list of
                   in-progress outcome codes will appear on the screen (OC_N02). Choose the
                   appropriate code. Please note that the in-progress outcome code list works at
                   two levels. One list is active at the TSRC component level (OC_N02) while
                   the other list is active at the MSE (Master Sample Entity) level (LDIC_N01
                   and LDIC_N02). The MSE level directs all the components of the
                   application (e.g., Rent, LFS, and supplement(s)).




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5
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5.3 Exit Component Screens, Continued
                                                                                                   Formatted: Font: 12 pt, Not Bold

MSE In-progress   The following screens appear in the Exit Component level (MSE level).            Formatted: Heading 6,Block Name,Titre 6
outcome codes                                                                                      Car1,Titre 6 Car Car,Block Name Car
                                                                                                   Car,Heading 6 Char1,Heading 6 Char
(LDIC_N01 /                                                                                        Char,Heading 6 Char1 Char Char,Heading 6
LDIC_N02)                                                                                          Char Char Char Char,Heading 6 Char1 Char
                                                                                                   Char Char Char,Heading 6 Char Char Char Char
                                                                                                   Char Char
                                                                                                   Formatted Table




                  When choosing “In-progress”, another screen will show all the in-progress
                  outcome codes available (LDIC_N02) at the MSE level.




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5
                                                                                               Formatted: Font: 12 pt, Not Bold

5.3     Exit Component Screens, Continued
TSRC Final        IF “Final outcome codes” is selected, a list of final outcome codes will     Formatted: Heading 6,Block Name,Titre 6
Outcome Codes                                                                                  Car1,Titre 6 Car Car,Block Name Car
                  appear on the screen (OC_N03). Choose the appropriate outcome code.          Car,Heading 6 Char1,Heading 6 Char
(OC_N03)                                                                                       Char,Heading 6 Char1 Char Char,Heading 6
                                                                                               Char Char Char Char,Heading 6 Char1 Char
                                                                                               Char Char Char,Heading 6 Char Char Char Char
                                                                                               Char Char
                                                                                               Formatted Table




MSE Final         The following screens appear in the Exit Component level (MSE level).
Outcome Codes
(LDIC_N01 /
LDIC_N03)




                  When choosing “Final”, another screen will show all the in-progressfinal
                  outcome codes available (LDIC_N03) at the MSE level.




                                                                                               Formatted: Normal

                  If the interviewer selects “80 - Refusal”, the screen LDIC_N04 will appear   Formatted: Tab stops: Not at 3" + 6"
                  showing a list of refusal reasons.                                           Formatted: Border: Top: (Single solid line,
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5
5.3   Exit Component Screens - MSE, Continued

MSE In-progress   The following screens appear in the Exit Component (MSE level). When
outcome codes     choosing “In-progress”, another screen will show all the in-progress
(LDIC_N01         outcome codes available (LDIC_N02) at the MSE Blaise level.
/LDIC_N02))




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5.3   Exit Component Screens - MSE, Continued

TSRC Final        If “Final outcome codes” is selected, a list of final outcome codes will
Outcome Codes     appear on the screen (OC_N03). Choose the appropriate code (see Outcome
(OC_N03)          Code Descriptions, page page 94).




MSE Final         The following screens appear in the Exit Component (MSE level). When
Outcome Codes     choosing “Final”, at the screen LDIC_N01, another screen will show all the
(LDIC_N01 /       final outcome codes available (LDIC_N03).
LDIC_N03)




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5
5.3   Exit Component Screens - MSE, Continued

MSE Final
Outcome Codes
(LDIC_N01 /
LDIC_N03)
(Continued)




                 If the interviewer selects “80 - refusal” the screen LDIC_N04 will appear
                 showing a list of refusal reasons.

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5.4   CAPI / Caseman Exit Component Screens                                                        Formatted: Normal, Tab stops: Not at 0.59"


In-progress /      The screen is identical than for the MSE Blaise application. Please see
final Outcome      explanation provided above on p. 89.
Codes (OC_N01)


TSRC In-           If “In-Progress outcome codes” is selected at the TSRC Component, a list of
progress outcome   in-progress outcome codes will appear on the screen (OC_N02). Choose the
codes (OC_N02)     appropriate code.




Exit Component     At the Exit Component level of the application, the OC_N01 screen
(OC_N01 /          will ask the interviewer to select “In-progress” or “Final” outcome codes. If
OC_N02)            the “in-progress” is chosen then next screen (OC_N02) shows all the in-
                   progress codes available.

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Travel Survey of Residents of Canada (TSRC)
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5
5.4   CAPI / Caseman Exit Component Screens, Continued

Exit Component
(OC_N01 /
OC_N02)
(continued)




TSRC Final       When the interviewer presses F10 to exit the TSRC component, the
Outcome Codes    OC_N01 screen appears. If the interviewer then selects “Final”, OC_N03
                 screen shows all the final outcome codes available (see screen below).


                                                                         Continued next page



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5.4   CAPI / Caseman Exit Component Screens, Continued

TSRC Final
Outcome Codes
(Continued)




Exit Component    At the Exit Component level of the application, the OC_N01 screen
Final Outcome     will ask the interviewer to select “In-progress” or “Final” outcome codes. If
Codes (OC_N01 /   the “Final” is chosen then next screen (OC_N03) shows the entire final
OC_N03)
                  codes available (see screens below).




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                  If the interviewer selects “80 - refusal” the screen OC_N04 will appear         Formatted: Border: Top: (Single solid line,
                                                                                                  Auto, 0.5 pt Line width)
                  showing a list of refusal reasons.
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5.54            Automatically Assigned Codes
Automatically       The final outcome code 70 is assigned AUTOMATICALLY by the
Assigned Codes      application and in cases where the respondent refuses several key questions,
                    an outcome code of 80 is also automatically coded.




5.65 Criteria for Completed Interviews
Complete            An interview will be considered complete when the questionnaire has been
Interview (Code     fully completed. Code 70 will be automatically assigned to the case and it
70)                 will be sent home to Head Office.




5.67 Outcome Code descriptions
Introduction        A description of all In-Progress Outcome codes used for the Travel Survey
                    of Resident of Canada is found below.

Not Started /       The survey case or component was not started by the interviewer. This code
Code 00             is assigned automatically by the computer system.

Contact             Incorrect phone number. This code is used when the wrong number was
information         dialled.
invalid / Code 02


Code 03             Phone number not in service. This code is used when a recording or
                    telephone operator informs the Interviewer that the number dialled is no
                    longer in service.

Code 04             Fast busy signal, strange noise, dead silence. This code is used when the
                    Interviewer encounters a fast busy signal, a strange click, buzz or beep, or
                    dead silence which may indicate technical problems with the line. Strange          Formatted: Border: Top: (Single solid line,
                    noises can also be produced from a special telephone system used by                Auto, 0.5 pt Line width)
                    hearing-impaired persons or by facsimile machines.                                 Formatted: Tab stops: 6.5", Right + Not at
                                                                                                       3" + 6"
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5
5.76 Outcome Code Descriptions, Continued
No contact / Code   No one home/no answer. Dialling the telephone number produces ringing
11                  but no one answers.

Code 12             Regular busy signal. Dialling the telephone number produces a regular
                    busy signal.

Code 13             Answering machine or service - no message left The call is answered by a
                    telephone answering service or an electronic answering machine that records
                    messages and NO message is left.

Code 14             Answering machine or service - message left. The call is answered by a
                    telephone answering service or an electronic answering machine that records
                    messages and a message is left.

Code 15             Call screened/blocked/forwarded. The interviewer is unable to reach the
                    respondent because the telephone call is screened, blocked or forwarded to a
                    recorded message, and the interviewer cannot leave a message. For example,
                    the call is answered with a recorded message such as, “The party you have
                    reached has chosen not to accept any calls at this time.”

Contact Made /      Absent for duration of survey. Contact has been made with the respondent,
Code 20             but the interview has not taken place and the respondent is absent for the
                    remainder of the survey period, e.g. gone on vacation.

Code 21             Interview requested in other official language. The respondent has
                    requested to be interviewed in the other official language and the interviewer
                    cannot communicate in that language.

Code 22             Language barrier (not official language) The interview cannot take place
                    because the respondent does not speak either of the official languages and
                    the interviewer cannot communicate in the language of the respondent.

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5.76 Outcome Code Descriptions, Continued
Code 23           Suspended/Interrupted. The interview or Initial Listing or Listing
                  Maintenance was started and then interrupted for some reason, and the
                  Interviewer must make a call-back to the respondent. or the Interviewer must
                  resume Initial Listing or Listing Maintenance at another time.

Code 24           Soft appointment; call-back required. The interviewer contacts the
                  respondent but the respondent is unavailable at the time to do the interview
                  and asks the interviewer to call back.

                  OR

                  The interviewer makes contact with someone other than the eligible
                  respondent and that person asks the interviewer to call back.

                  The call back time is an approximate or general period of time rather than a
                  firm appointment time.

Code 25           Hard appointment; call-back required. The interviewer contacts the
                  respondent but the respondent is unavailable at the time to do the interview
                  and asks the interviewer to call back at a specific time. The time is exact and
                  is a firm appointment.

Code 26           Verification of survey requested. The respondent will not participate in the
                  survey until he or she has verified the survey’s authenticity or the
                  interviewer’s identity. The interviewer will suspend the case with this code
                  while the respondent telephones the RO or while the RO mails the
                  respondent a letter.

Code 29           Request for personal interview. The respondent requests that the
                  interviewer visit his or hers home because they do not want to be
                  interviewed by phone.

Out of scope –    Dwelling demolished. This code covers the following: dwelling torn down,
Sample units /    dwelling converted into business premises and is no longer a place of
Code 51                                                                                               Formatted: Border: Top: (Single solid line,
                  residence, house, house trailer or mobile home from its lot, uninhabitable          Auto, 0.5 pt Line width)
                  abandoned house.
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                                                                                       Formatted: Topic Name Continued




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5.76           Outcome Code Descriptions, Continued                                                 Formatted: Tab stops: 0.63", Left + Not at
                                                                                                    0.59"

Code 52             Dwelling under construction. The dwelling is under construction and is not
                    yet ready for occupancy, that is, it is not complete enough to be able to be
                    occupied.

Code 53             Vacant dwelling. The dwelling has no occupants. A dwelling may be vacant
                    even if it is furnished, since many dwellings, especially in apartments
                    buildings are rented fully furnished.

Code 55             Seasonal or secondary dwelling. These are summer cottages, ski chalets,
                    hunting camps, etc. The code is used for dwellings that are not the usual
                    place of residence of the household.

Out of scope -      Residents not eligible. This is a general code to be used when the residents
residents /Code     of a dwelling do not satisfy the conditions for inclusion in the survey and a
56                  more specific code is not required or the specific codes below do not apply.

Data Collected /    Fully Completed * (automatically assigned). This code is assigned
Code 70             automatically by the computer when an interview or component has been
                    fully completed.

Code 71             Partially completed. This code is assigned when an interview was not fully
                    completed.

Refusal / Code 80   Refused. The respondent has refused to provide some or all information
                    about the household or business.

Other Non-          Unusual/ Special Circumstances. Unforeseen circumstances such as illness
interview / Code    or death of a household member/employee, recovery from a fire or flood,
90                  quarantined household, etc. prevent you from conducting an interview or
                    Listing Maintenance during the collection period.
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Code 91             Threat to Safety. A dangerous situation is encountered where there is a         Formatted: Tab stops: 6.5", Right + Not at
                    threat to safety such as vicious dogs or other animal, violent neighbourhood    3" + 6"
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5
                 (gangs, drug pushers, etc.).




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5.87 Appointments
Making            Appointments can be made through the Make Appointment screen in the
Appointments      Exit Component.

                  To access the Exit component:

                      Select the Exit tab at the top of the Blaise screen, or
                      Select F10.



Outcome Codes /   In-progress outcome code would be selected for an appointment.
OC_N01


In-progress                                                                                   Formatted: Font: Bold
                  When making an appointment you would select Code 24 or 25.
outcome code /                                                                                Formatted: Normal
OC_N02
                  Code 24: Soft Appointment
                  An appointment is called a SOFT APPOINTMENT if:

                      If you do not choose an exact day but do choose an exact time.
                      If you choose an exact day, but not an exact time.
                      If you do not choose an exact day or an exact time.

                  Code 25: Hard Appointment
                                                                                              Formatted: Font: 11 pt, Bold
                  If you choose an exact day and time it is a HARD APPOINTMENT.               Formatted: Font: Times New Roman, 12 pt,
                                                                                              Not Bold
                                                                                              Formatted: Font: Times New Roman, 12 pt
Make              The Make Appointment screen is used to make appointments.                   Formatted: Font: Times New Roman, 12 pt,
Appointment                                                                                   Not Bold
Screen                                                                                        Formatted: Normal, Space Before: 0 pt
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5
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5.8   Appointments, Continued                                                                    Formatted: English (United States)


Make              The Make Appointment screen is used to make appointments.
Appointment
Screen




Appointment       The appointment block starts with a thank you.
Screen /
APP_R01




Appointment       This screen prompts the interviewer to enter any other information that they
Notes / APP_N06   feel is important about the interview. The interviewer should also use the
                                                                                                 Formatted: Topic Name Continued, Tab
                  Case notes (F11) to record information regarding the appointment (e.g. the     stops: 0.63", Left
                  name of the contact for the appointment, best time to call etc.).              Formatted: Font: 12 pt, Not Bold
                                                                                                 Formatted: Heading 6,Block Name,Titre 6
                  Note: This screen is not meant as a substitute for the Case Notes.             Car1,Titre 6 Car Car,Block Name Car
                  Interviewers are encouraged to enter all relevant information regarding the    Car,Heading 6 Char1,Heading 6 Char
                                                                                                 Char,Heading 6 Char1 Char Char,Heading 6
                  case and appointments in the Case Notes.                                       Char Char Char Char,Heading 6 Char1 Char
                                                                                                 Char Char Char,Heading 6 Char Char Char Char
                                                                                                 Char Char
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5
Screen /
APP_R01




Appointment       This screen prompts the interviewer to enter any other information that they
Notes / APP_N06   feel is important about the interview. The interviewer should also use the
                  Case notes (F11) to record information regarding the appointment (e.g., the
                  name of the contact for the appointment, best time to call, etc.).

                  Note: This screen is not meant as a substitute for the Case Notes.             Formatted: Font: Bold
                        Interviewers are encouraged to enter all relevant information            Formatted: Indent: Left: 0", Hanging: 0.46"
                        regarding the case and appointment in the Case Notes.




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5.98 Refusals
Introduction       When you have determined that the respondent absolutely WILL NOT
                   participate in the TSRC, choose a “Final” Status code, and select “80
                   Refusal” from the Outcome Code list. The application flow will take you to
                   the LDILDIC_N04 screen. Record the reason for the refusal.                         Comment [h1]: En français la variable est
                                                                                                      OC_N04. Quel est la bonne.


Refusal Screen /   Choose the reason why the respondent ‘refused’ to participate in the TSRC
LDILDIC_N04        from the list below.

                   Note: This is a generic list - not all “reasons” will apply to the TSRC survey.




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5.8      Refusals, Continued                                                           Formatted: Topic Name Continued, Tab
                                                                                       stops: 0.63", Left

Refusal Screen /                                                                       Formatted: Heading 6,Block Name,Titre 6
LDIC_N04                                                                               Car1,Titre 6 Car Car,Block Name Car
                                                                                       Car,Heading 6 Char1,Heading 6 Char
(continued)                                                                            Char,Heading 6 Char1 Char Char,Heading 6
                                                                                       Char Char Char Char,Heading 6 Char1 Char
                                                                                       Char Char Char,Heading 6 Char Char Char Char
                                                                                       Char Char
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                                       Chapter 6

                            Questions and Answers

6.1      Overview
Introduction       Given the nature of the questions in the Travel Survey of Residents of
                   Canada, interviewers need to be prepared with the tools and techniques
                   necessary for dealing with the relevant issues of the survey which will help
                   them do their work more effectively.

In this chapter    Some potential questions which may be asked during the survey.


                                        Topic                                 See Page
                    Overview                                                   919101
                    Interviewer Questions and Answers                          919101
                    Respondent Questions and Answers                           939103
                    General Survey Questions                                   939103




6.2      Interviewer Questions and Answers
Hearing impaired   Question:
                   If a hearing impaired person is selected as the respondent, can someone read
                   the questions to him/her and give us the person’s answers over the
                   telephone?

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6.2     Interviewer Questions and Answers, Continued
Hearing impaired   Answer:
(Continued)        If a respondent is hearing impaired, then a proxy may be selected to conduct
                   the interview. If none are available, then the interview will not be conducted
                   and the case should be coded to 22.

Snowbirds          Question:
                   The selected respondent is a “snowbird” (he/she has gone south for the
                   winter). Should I contact this person to do the interview?

                   Answer:
                   Depends. If the respondent will be out of the household for the full duration
                   of collection, a proxy respondent may be selected. If the respondent is
                   expected to return to the household during collection period, an appointment
                   should be scheduled. Otherwise the interview is ended.

Age Requirement    Question:
                   What is the age requirement to participate in the survey?

                   Answer:
                   Eligible respondents must be 18 years of age or over. Similarly, anyone
                   acting as a proxy must be 18 years of age or over

Proxy              Question:
                   Can both a Specific Respondent and a proxy both participate in the
                   interview?

                   Answer:
                   No, once the interview is started, either the Proxy or the Specific
                   Respondent completes the interview but not both.

Proxy Age          Question:
                   In order to qualify as a proxy respondent does the individual have to be a
                   member of the household and 18 years of age?
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6.2     Interviewer Questions and Answers, Continued
Children Student     Question:
away at school       Should a proxy be selected if the selected respondent is a student that is
                     away at school?

                     Answer:
                     Depends. There are two possible situations:
                     1)  If the student will return home during collection period then an
                         appointment should be made to contact him/her later.
                     2)  Otherwise, a proxy should not be selected and assign the outcome
                         code 20 (i.e., “Absent for the duration of survey”).




6.3     Respondents’ Questions and Answers
Introduction         To maintain a high response, you must be prepared to answer respondent's
                     questions. No matter how well prepared you are, it is inevitable that some
                     respondents will ask a question that you cannot answer.

                     The questions and answers in this chapter will provide you with consistent
                     and accurate answers to some questions commonly asked by respondents.
                     Become familiar with all of the answers so that you reply comfortably to
                     similar questions while conducting the interview.




6.4     General Survey Questions
Why are you          This survey collects information about tourism and travel in Canada.
doing this survey?   Because travel is so important to the Canadian economy and the Canadian
/ Who uses this      market is the primary market for the Canadian tourism sector, it is necessary
survey?              to understand where Canadians go, what they do and how much they spend.
                     This information helps Canadian business and government invest in areas
                     which will benefit from travel and tourism. This creates jobs for Canadians
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                     and improves allocation of your tax dollars.                                        Auto, 0.5 pt Line width)
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5
6.4      General Survey Questions, Continued
What happens to       Once the survey data is verified and analyzed it is published in various
this information?     formats. Survey highlights are published regularly in the Statistics Canada
/ How will the        Daily. The most complete product available is a set of public use micro-data
results be given to   files that can be purchased from the Tourism Statistics Program which is
general public?       responsible for the dissemination of the TSRC data. Also available is
                      Touriscope Travel Survey of residents of Canada - Domestic Travel
                      (catalogue #87-512212 XIEPB), a 125 page publication presenting
                      highlights, data and charts on trips and socio-economic characteristics of
                      residents of Canada. The Canadian Tourism Commission and provincial and
                      municipal partners and users also produce and publish supplementary
                      profiles and reports from these data.

Do I have to          Although your participation in this survey is voluntary, your contribution is
answer all these      important to the success of the survey and to the accuracy of the estimates
questions? / Do I     produced. These data will help Canadian business and government to better
have to               understand the travel experiences of Canadians.
participate in the
survey?


Who can afford        This is precisely the kind of information which helps make the results of this
to travel?            survey useful. For example, the effects poor economic times have on travel
                      patterns of Canadians can help business and government to provide
                      Canadians with travel services at reasonable cost.

The government        Canadian society is dynamic and our attitudes and social and economic
has too much          conditions are constantly changing. It is important to monitor these changes
information           so that the government can react accordingly.
already! / This is
an invasion of my
privacy!


What is this all      In participating in this survey, respondents will help provide an
about?                understanding of tourism and travel in Canada. Because travel is so
                      important to the Canadian society and economy, it is necessary to
                      understand where Canadians go, what they do and how much they spend.
                      This information helps Canadian business and government invest in areas            Formatted: Tab stops: Not at 3" + 6"
                      which will benefit from travel and tourism. This creates jobs for Canadians        Formatted: Border: Top: (Single solid line,
                      and improves allocation of your tax dollars.                                       Auto, 0.5 pt Line width)
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6.4      General Survey Questions, Continued
Who is                The survey is being conducted by Statistics Canada.
conducting this
survey?


Who pays for this     TSRC is funded by Statistics Canada, the provincial and territorial tourism
survey?               departments or agencies, the Department of Canadian Heritage, Parks
                      Canada, the Atlantic Corporate Opportunities Agency and the Canadian
                      Tourism Commission.

How much time         This varies depending on each respondent’s answers, but on average, it takes
will the interview    about 5 to 15 minutes. (Note: do not indicate to the respondent that the            Formatted: Font color: Auto
take?                 length of the interview is linked to how many trips the person took because         Formatted: Font color: Blue
                      this type of information can influence how the respondent reports travel
                      information.)

How many people       Approximately 14,000 people, 18 years of age and older, living in the 10
are being             provinces will be interviewed per month.
interviewed?


This survey is a      Because travel is so important to the Canadian economy and since
waste of              Canadians are the primary market for travel and tourism businesses
taxpayers’            throughout Canada, it is necessary to understand where Canadians go, what
money!                they do and how much they spend. This information helps Canadian
                      business and government invest in areas which will benefit from travel and
                      tourism. This creates jobs for Canadians and improves allocation of your tax
                      dollars.

What kind of          You will be asked to report any out-of-town same-day trips of 40 kilometers
questions will I be   or more and all out-of-town overnight trips that you took in the previous
asked?                month. Then we will ask some detailed questions regarding each of these
                      trips such as the activities that you took part in, the money spent on the trip
                      and where you stayed. Lastly, some general demographic questions will be
                      asked.

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5
6.4      General Survey Questions, Continued
Couldn’t the          The information collected in this survey will enable the policy makers and
money spent on        private industry decision makers to better understand the needs of the public
this survey be        and therefore direct their funds to the appropriate services.
better spent on
services instead?


How do I know         You can call Statistics Canada at |_|_|_|-|_|_|_|_| (number to be supplied by
you’re who you        your regional office) to confirm that this is a legitimate survey and that I am
say you are?          an employee of Statistics Canada.

How will I know       The Statistics Act guarantees that any information you may give us remains
if all this will be   strictly confidential. All employees of Statistics Canada are under oath and
kept confidential?    are liable to prosecution and/or severe penalties if they do not safeguard that
                      confidentiality.

                      Stringent precautions are taken during the collection and processing of
                      survey information to ensure that your answers remain strictly confidential.
                      Once completed, the questionnaire is considered confidential, and no
                      unauthorized person will be allowed access to the data. Your responses are
                      processed and your answers combined with other respondents'. The results
                      are issued in a summary format such as graphs, charts and statistical tables
                      and cannot be traced back to you as an individual.

Does Statistics       No we NEVER share identifying information such as names, addresses or
Canada release        telephone numbers with other agencies.
information
about individuals     Statistics Canada employees are subject to severe penalties should they
to other agencies?    release information about particular individuals or businesses. Statistics
                      Canada releases only statistical summaries through which the identity of
                      individuals can never be revealed. All publications are carefully reviewed
                      from this point of view. We are proud of the fact that throughout the history
                      of Statistics Canada we have always succeeded in safeguarding the
                      confidentiality of information we collect. Not even other government
                      departments can have access to the personal information.

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6.4       General Survey Questions, Continued
If a respondent’s      We ask all respondents to answer the questions to the best of their ability. In
answers are not        this way, we assume that some of the estimates made by the respondents will
totally accurate,      be on the high side, while other will be on the low side, but over the long run
what good are          they will tend to balance each other out.
they?


How can you be         This survey was subjected to the rigorous standards applied to every
sure that this         Statistics Canada survey and thoroughly tested in a variety of ways,
survey is scientific   including focus testing and a large-scale field test.
and that the
results will be
valid?


If I participate in    There are many ways to access information contained in the Travel Survey
this survey, why       of Residents of Canada:
must I pay if I
want to see the            at your local library through publication or web;
results when it is         in the Daily, put out by @ Statscan;
finished?
                           Statistics Canada Web site address is http://www.statscan.ca
                           Canadian Tourism Commission Web site address is
                            http://www.canadatourism.com as well as the websites of other
                            national and provincial partner organizations participating in funding
                            the survey.

                       Since Statistics Canada operates on a partial cost recovery basis, there may
                       be some information for which respondents pay a small fee.

Why is the             Where you go and what you do while travellingtraveling is important to the
government             travel industry in planning travel and tourist facilities and services. This
spending my            information is used both nationally and regionally and benefits the
money to find out      travellingtraveling public in terms of improved travel products and services
where I went last      and better alignment of associated government policies and programs.
month?


How will I benefit     The results from the Travel Survey of Residents of Canada will be used to
from the results?      develop new programs and to determine the need for new services. By
                       conducting this survey, we are able to measure how well goals have been
                                                                                                          Formatted: Border: Top: (Single solid line,
                       accomplished and where work still needs to be done. The programs and               Auto, 0.5 pt Line width)
                       services which are developed as a result of this survey research will benefit      Formatted: Tab stops: 6.5", Right + Not at
                       all Canadians.                                                                     3" + 6"
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5
                                                                               Continued on next page

6.4      General Survey Questions, Continued
Why should I         The government, through Statistics Canada and on behalf of many partners
provide              including private sector businesses in the travel industry, is conducting the
information to the   Travel Survey of Residents of Canada to measure the impact and state of
Government?          travel trends in Canada. In terms of its own use, government agencies need
                     this accurate information to determine where tourism dollars and services
                     are most needed.

What is Canadian     The Canadian Tourism Commission is a partnership between tourism
Tourism              industry businesses and associations, provincial and territorial governments,
Commission?          and the Government of Canada. Information is published on the Canadian
                     Tourism Commission web site at:
                     http://www.canadatourism.com/en/ctc/ctc_index.cfm.

What is Atlantic     The Atlantic Canada Opportunities Agency is the federal government
Canada               department responsible for helping to build economic capacity in the
Opportunities        Atlantic Provinces. For more information, their web site is located at
Agency?              http://www.acoa-apeca.gc.ca.

What is Parks        Parks Canada manages a system of national parks, national historic sites and
Canada?              other heritage places, ensuring their long-term integrity, while encouraging
                     public understanding and appreciation of Canada’s heritage and history. For
                     more information, their web site is located at http://www.pc.gc.ca.

What is the          The Department of Canadian Heritage is the federal government department
Department of        whose objective it is to promote Canadian content; foster cultural
Canadian             participation and engagement and promote active citizenship and civic
Heritage?            participation. For more information, their web site is located at
                     http://www.pch.gc.ca/.

Why me instead       You were randomly selected to represent your household. The selection
of someone else in   takes into account the number of people residing in the household and the
the family /         varying ages of each member. I am not allowed to substitute one household
household?           member for another. So if we cannot interview you, the people you represent
                     in the sample will not be reflected in the survey results. Nobody can replace      Formatted: Tab stops: Not at 3" + 6"

                     your participation in this survey. Your answers will represent the answers of      Formatted: Border: Top: (Single solid line,
                                                                                                        Auto, 0.5 pt Line width)
                     many other people.
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6.4      General Survey Questions, Continued
I’m too old. Why      We need to interview a cross-section of people, of all ages, working, going
don’t you talk to     to school and/or retired, men and women, if the results of the survey are to
my son; he could      represent everyone. Besides, there are not any right or wrong answers to
better answer         these questions. Your answers are important to us and we appreciate your
your questions?       participation.

When will the         The results are published in the Daily approximately five months following the end        Formatted Table
results of this       of the three collection months that represent a calendar quarter. The annual data are     Formatted: Font: 11 pt
survey be             published in Touriscope Travel Survey of Residents of Canada - Domestic Travel
published?            (catalogue # 87-2512 XPBXIE) and are also published in CANSIM data bank.




Why do you want       What people do while travellingtraveling is important to the travel industry
to know so much       in planning travel and tourist facilities and services. It helps regions in
about what I did      Canada to meet the needs of the travellingtraveling public.
on my trip?


Why are you           Information about the destination, activities and expenditures of Canadian travelers      Formatted: Font: 11 pt
asking so many        is important in understanding the travel and tourism activity of Canadians. This
details about         information helps analyze the contribution travel makes to the Canadian economy.
small trips? It's a   Only by having detailed information about the travel patterns of Canadians can
waste of time!        business and government plan properly for investment in travel-related services to
                      ensure adequate facilities and services for the travellingtraveling public and to
                      provide jobs for Canadians.


It's not my place     While certain information about business trips could be collected from employers,         Formatted: Font: 11 pt
to reveal details     the person travellingtraveling on business often does other things besides business
about my              on the trip. Only the traveler will know this information.
business trip.
Why don’t you
ask my company?                                                                                                 Formatted: Font: 11 pt
                                                                                                                Formatted: Font: 11 pt, Highlight
                                                                                                                Formatted: Font: 11 pt
Why do you want       To be scientific and accurate, the survey needs to know the trips you took within a
                      complete monththat ended last month. While it may be difficult for you to recall all      Formatted: Font: 11 pt
to know about my
trips last month?     the details for your trips, we are asking for your best estimates.                        Formatted: Border: Top: (Single solid line,
                                                                                                                Auto, 0.5 pt Line width)
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What do you           A trip is travel from your home to a location that is out-of-town or “outside your        3" + 6"
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5
mean by "trip"?        usual environment” - that is outside the area you live, work and interact on a
                       regular basis.

                                                                                      Continued on next page

6.4      General Survey Questions, Continued
You can't be           Yes, we collect information for all out-of-town overnight trips whatever the
serious when you       distance traveled. People sometimes stay overnight for business or other
say "anywhere          reasons in places that they don’t consider as being in their “usual
overnight"?            environment” even when the trip is not far from home. For example
                       someone living in a suburb of Toronto who lives relatively close to the
                       downtown, but who rarely goes, would not consider downtown Toronto as
                       being his/her “usual environment”, but he/she may go for an overnight trip
                       there.

Why do you need        Travel patterns differ by income level, so it is helpful to analyze people’s
to know our            travel experiences by broad ranges of income. Incomes are published only in
income?                broad categories. Your individual income will not be published.

Why do you need        The information on your travel expenditures helps to explain the
to know how            contribution travel and tourism makes to the Canadian economy and in
much money we          particular, which sectors of the economy are benefiting, for example, the
spent?                 food industry, air carriers.

Do you need to         Travel patterns are different depending on where people live. Knowing the
know the exact         distance that people travel therefore helps in our understanding of the
number of              characteristics of travel in the various Canadian regions.
kilometers or
miles?


I travel often and     The cost of the portion of trip expenses paid for through a frequent flyer plan
save my frequent       or some other reward plan is reported as zero since the cost has already been
flyer points. Last     counted in previous flights taken or services and products purchased by you.
month I spent two      Most often, frequent flyer points are associated with the cost of air carriers,
weeks in British       but they or other reward plan points might be used for accommodation, car
Columbia thanks
                       rental, etc.
to my travel
                                                                                                               Formatted: Tab stops: Not at 3" + 6"
points. Do I have
to tell you details?                                                                                           Formatted: Border: Top: (Single solid line,
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5
6.4     General Survey Questions, Continued
When you ask       Yes. In answering this question you should calculate an estimate of annual
about household    income from all sources for the entire household before taxes and
income, do I       deductions.
include my
teenager’s
summer job?
Babysitting? A
student who
works part-time?




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                                         Chapter 7

                                  Glossary of Terms

7.1       Overview
Introduction        This chapter is to introduce the interviewer to the terminology used in this
                    survey.



      A



Aboriginal event    This includes performances and exhibitions conducted by Native Bands,
or performance
(AT)  A             Inuit, etc.


Accommodation       An accommodation is a place in which a person stayed for the night. See
                    also “In-transit”, “Other unpaid Accommodation” and “TravellingTraveling
                    Overnight”.

Amateur sporting    A sporting event in which the athletes are not participating for financial
event (AT)          gain.

Aquarium            A site containing artificial ponds or tanks in which aquatic plants and
                    animals are kept alive for purposes of observation and study.



      B
      B
Bar or nightclub    This includes activities such as going to a show (cabaret, etc.), dancing,
(AT)                going to a pub or nightclub.
      A
Bed and             Guest rooms in a private home or in a small building converted for this use,
Breakfast or        Breakfast is included in the room rate. Usually located in a town, village or   Formatted: Tab stops: 6.5", Right + Not at
tourist home (AC)   city.                                                                           3" + 6"
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                    Excludes: Operating farms or ranches which provide bed and breakfast
                    services - see farms and guest ranches.
                                                                                 Continued on next page
                                                   7.1     Overview,   continuedContinued on next page
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7.1      Overview, Continued
Bed and             Guest rooms in a private home or in a small building converted for this use,
Breakfast or        Breakfast is included in the room rate. Usually located in a town, village or
tourist home (AC)   city.

                    Excludes: Operating farms or ranches which provide bed and breakfast
                    services - see farms and guest ranches.

Boat or cruise      A boat or ship which provides facilities for overnight travel for leisure or
ship (AC)           transportation purposes. Examples of boat or cruise ships:

                        Overnight ferry transportation from the mainland to an island.
                        Cruise ship voyage.
                        Sailing in your own boat or someone else's boat along the St. Lawrence
                         for a two week holiday.

Botanical garden    A site in which plants are kept for observation, study and public exhibition.
(AT)



       C
      C

Campground, RV      Serviceds or unserviced sites to accommodate campers, RVs and/or tents
      A
park or back
country camping
                    and equipment. May provide access to facilities such as washrooms, laundry
                    rooms, stores, etc. May be either privately owned or operated by a
(AC)                government (including cities and towns). “Back country camping” is usually
                    conducted in areas where the site is not road accessible.

                    Includes: camping sites which are part of a larger recreational complex
                    where the facility may also offer cabins or a lodge.                                  Formatted: Tab stops: Not at 3" + 6"
                                                                                                          Formatted: Border: Top: (Single solid line,
                    Excludes: Stays in an RV along the side of a road, in a parking lot, etc. Code        Auto, 0.5 pt Line width)
                    this to “Other unpaid accommodation”.                                                 Formatted: Border: Top: (Single solid line,
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Canadian             A Canadian transportation company is owned and operated by a Canadian
transportation       company. Examples include Air Canada, Via Rail, etc.
company (TS)

                                                                          Continued on next page




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                                                    7.1     Overview, continuedContinued on next page



7.1      Overview, Continued
Casino (AT)          This refers to legal casinos only. Exclude other forms of gambling such as
                     bingo, lotteries, or horse races.

Church / religious   To travel in order to attend a church or religious observance including
observance (MR)      pilgrimages, attend special events.

Clothing,            Include any clothing purchases whether they are gifts or for personal use.
footwear or          Accessories such as shoes, belts, jewellery, handbags and other accessories
accessories (TS)     are to be included in this category.

Commercial (AC,      Business transactions which involve the exchange of goods or services,
TM, TS)              between buyers and sellers, most often on a for-profit basis.

Commuting to         TravellingTraveling on a regular basis in order to go to work or school.
work / school
(MR)


Convention,          A gathering of people that discuss, present or display matters of a common
conference or        subject or theme. It can be of a work-related (such as a conference of
trade show (not      academics) or non-work-related nature (such as a stamp collector’s
including            convention).
meetings) (AT
and MR)


Costs of trip (TS)   All costs associated with the trip should be reported except for the cost
                     incurred by members of other households who were on the trip.

Cottage, cabin or    Short-term lodging known as cottages or cabins. These may include access
vacation home        to private beaches or fishing. Can be either owned by the respondent, the
(AC)                 respondent’s family or friends or may be rented from a business. Often
                     seasonal in nature.
                                                                                                         Formatted: Tab stops: Not at 3" + 6"

                     Excludes: hunting and fishing camps, other lodges and resorts.                      Formatted: Border: Top: (Single solid line,
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7.1 Overview, Continued
Cultural or        Include costs for admission to theatres, art galleries, nightclubs or sporting
entertainment      events (e.g., attending a hockey game). Other examples are gambling
activities, or     expenses; entrance fees to a cultural or leisure activity (e.g., movies,
attractions (TS)   museums, theme parks, go-carting); boat tours and balloon rides. Reported
                   gambling expenditures should be net of winning (i.e., money gambled minus
                   winnings), but no less than zero. Exclude recreation or entertainment
                   purchased for the season (e.g., season ski pass, season tickets to the Little
                   Theatre) - assign these expenses in “other purchases” (TS_Q332) and make
                   a note that the “other purchases” includes the total cost of a season pass..

Current            A person who is a member of the household at time of the interview.
household
member (TP, TS)



     D
      D

Destination (MD)   The place to which the respondent is travellingtraveling. See “Main
    A              destination” for more detail.


     E
      E

     F
    A
     F

Farm or guest      A farm or ranch which offers accommodations as well as farm or ranch             Formatted: Tab stops: Not at 3" + 6"
    A
ranch (AC)         related activities and other services such as guided trail rides.                Formatted: Border: Top: (Single solid line,
                                                                                                    Auto, 0.5 pt Line width)
                   Excludes: bed and breakfast, cottage and cabin or other accommodations           Formatted: Border: Top: (Single solid line,
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                                                                                                    + 6"


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                     which do not offer farm or ranch related activities.

                                                                            Continued on next page
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7.1 Overview, continued
Festival or a fair   This includes any of the thousands of planned fairs and festivals which occur   Formatted Table
(AT)                 at a specific time each year. Examples are:

                      St. John's Regatta (Nfld.)                                                    Formatted: Bullets and Numbering
                      Lobster Carnival and livestock exhibitions, Summerside (P.E.I)
                      The Tattoo (N.S.);
                      Shediac Lobster Festival (N.B.)
                      Shrimp Festival, Matane (P.Q.)
                      Glengarry Highland Games, Maxville (Ont.)
                      Winnipeg Folk Festival (Man.)
                     Comox Valley Renaissance Fair, Courtenay (B.C.)                                 Formatted: French (Canada)

                                           Continued on next page                                    Formatted: French (Canada)
                                                                                                     Formatted: Centered
                                     7.1        Overview, Continued
                                                                                                     Formatted: Continued, Centered, Tab stops:
Festival or a fair   This includes any of the thousands of planned fairs and festivals which occur   Not at 0.59"
(AT)                 at a specific time each year. Examples are:                                     Formatted: French (Canada)


                     St. John's Regatta (Nfld.)
                     Lobster Carnival and livestock exhibitions, Summerside (P.E.I)
                     The Tattoo (N.S.);
                     Shediac Lobster Festival (N.B.)
                     Shrimp Festival, Matane (P.Q.)
                     Glengarry Highland Games, Maxville (Ont.)
                     Winnipeg Folk Festival (Man.)
                      Comox Valley Renaissance Fair, Courtenay (B.C.)

Frequent flyer       Members of frequent flyer programs such as Air Miles or Aeroplan can
points (TS)          obtain points for their air travel. These points may be redeemed for
                     subsequent air travel or other travel services such as lodging or car rental.

                                                                                                     Formatted: English (Canada)
     G
        G

     H                                                                                               Formatted: English (Canada)

     A
     H
                                                                                                     Formatted: Tab stops: Not at 3" + 6"
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     A
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Historic site (AT)   Areas of historic interest which are often operated and maintained by the
                     government (federal, provincial or municipal).

Hotel (AC)           A hotel is a short-term lodging of suites or rooms within either a multi-story
                     or high rise structure or a low rise structure with rooms accessible from the
                     inside. Also includes casino hotels - short-term lodging in a hotel with a
                     casino on the premises.

                     Excludes: hotels that operate in a non-city environment next to lakes, rivers,
                     mountains or beaches (Resorts); and accommodations with exterior access to
                     rooms (motels).

                                                                                Continued on next page

                                                                                                         Formatted: Font: 12 pt, Not Bold

7.1       Overview, Continued
Hunting or           A hunting and/or fishing camp or lodge offers a range of services such as
fishing lodge or     access to outpost camps, fishing and/or hunting guides, meals, and
camp or outpost      beverages. May also provide transportation and hunting or fishing supplies.
(AC)                 May be either full service lodge or a housekeeping cabin facility.

                     Excludes: cottages, cabins and resorts which do not offer guiding services. –
                     See cottages and cabins.


      I
          I

Immigrate (EO)       A person immigrates to Canada if they were born elsewhere and moved to
      A              Canada in order to settle.

Income (IN)          Total sum of money from all sources including wages or salaries,
                     employment insurance, Canada or Quebec pension plans, private pensions,
                     old age security, interest, dividends, investments, alimony, scholarships etc.
                     Income excludes gambling or lottery winnings, inheritance money, tax
                     refunds, student loans, strike or sick pay from trade unions, etc.

In-transit (LC)      If a respondent travels overnight between two locations, they are in-transit.
                     (See “TravellingTraveling overnight”. Ffor a detailed explanation on how
                     these nights should be reported).                                                   Formatted: Tab stops: Not at 3"
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    J
      J

    K
    A
    K
    A                                                             Continued on next page   Formatted: Continued




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7.1       Overview, Continued



     L
Landed                   A landed immigrant is a person who has been granted the right to live in
immigrant (EO)           Canada permanently by immigration authorities.

Local                    A mode of transportation WITHIN an urban area by any mode of GROUND
transportation           transportation (e.g., taxi-cab, limousine, shuttle, bus/trolley, or subway from
(TS and TM)              Union Station in Toronto to a downtown hotel, a bus taxi or limousine from
      A                  Gottingen Street to University Avenue in Halifax). Such transportation is
                         typically short-haul, i.e., over short distances and of short duration.
                         Transportation on urban commuter train/systems (e.g., GO Train from
                         Oshawa to Hamilton), taxis, limousines and shuttle buses SHOULD BE
                         INCLUDED here, regardless of distances travelled.


      M
      M

Main destination         The main destination is the location the respondent volunteers when asked
(MD)                     this question. It is the location that he/she had in mind when he/she was
      A                  deciding to take this trip. For some respondents this location could be the
                         place that they spent most of their time, while for others it could be the place
                         whose visitation was central in the decision to take this trip. For example,
                         “I wanted to visit Niagara Falls, so I went and stayed with a friend of mine
                         in Hamilton”. So, although all the nights in this example may have been
                         spent in Hamilton, the main destination was Niagara Falls.

Main reason              The main reason for a trip is the reason without which the trip would not
                         have taken place. For example, Mary goes to Montreal for a business trip
                         and her husband John accompanies her in order to go to a baseball game.
                         Even if the interview is conducted with John, the main reason for the trip
                         should be the business meeting, and not the baseball game, because this trip
                                                                                                            Formatted: Left
                         would not have taken place if not for the business meeting.
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7.1    Overview, Continued                                                                             0.59"

Means/Modes of       The type of transportation that the respondent used when travellingtraveling.
transportation
(TM)

                                                                              Continued on next page




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7.1       Overview, Continued

Medical / dental    To receive care from a health care provider (e.g.: physician, dentist,
(MR)                chiropractor, physiotherapist, optician, etc.) on a regular visit or for special
                    treatment. Exclude such things as visits to spas or diet clinics.

Military /          The main reason for the trip was for military or diplomatic reasons.
diplomatic (MR)


Motel (AC)          Short-stay rooms or suites within a one or two story structure with exterior
                    access to rooms. Usually with limited services.

                    Excludes: hotels, motor hotels, casino hotels and resorts.

Moving to a new     This category should be selected if the main purpose of the trip was to move
residence (MR)      into a new home. This category can only be selected for one trip in a month.
                    In other words, a trip to shop for a house should not be considered as a
                    “moving to a new residence” trip. Similarly if several trips are needed to
                    transport the respondent’s belongings, only the “final” trip should be
                    assigned to this main reason category. Please note that helping someone else
                    to move should also be assigned to this category.

Museums or art      This includes both public and private museums and galleries.
gallery (AT)
                    A building or institution in which objects of historical, scientific, artistic, or
                    cultural interest are preserved and exhibited.


      N
      N

National,           Areas of protected land which are often open to the public for outdoor
provincial or       activities. They are often operated and maintained by the federal (in Canada,
      A
other nature park   United States, or another country) or provincial government.                           Formatted: Tab stops: Not at 3" + 6"
(AT)
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7.1       Overview, Continued

      O
      O

Other lodge (AC)     Overnight lodging which is not based in a city and offers activities such as
                     white-water rafting, hiking, wildlife viewing, dog sledding and similar
      A              activities on a seasonal basis. Includes full services and some meals.

                     Excludes: hunting and fishing camps or lodges, year round resorts and
                     cottages and cabins which are not full service or do not provide guided/led
                     activities. Also excludes instructional camps such as sports camps, arts and
                     craft camps, children’s camp and computer camps.

Other paid           Examples of other paid accommodations include:                                   Formatted: Space After: 6 pt
accommodation
(AC)
                         university, college, or other educational establishment which provides
                          accommodation during vacations or conferences;
                         hostel, non-profit private or government establishment which provides
                          accommodation at little cost (e.g., Salvation Army hostels, youth
                          hostels, youth centers, space (i.e. billet) in a private home where the
                          persons are not friends or relatives).

Other                This includes attending live theatre presentations, dance performances or        Formatted Table
performance          concerts.
(AT)


Other purchases      This refers to such things as:                                                   Formatted: Space After: 6 pt
or expenses (TS)

                         items bought during the trip, e.g., any souvenirs, books, craft supplies,
                          fabric, household items;
                         film and developing;
                         registration fees (e.g., for courses, conferences, or conventions);
                         costs for child care, house sitting and animal care;
                         customs duties;
                         medication;
                         telephone charges;
                         post cards and stamps;
                         insurance fees;
                         rental of facilities (e.g., seminar rooms, training rooms, etc.);           Formatted: Tab stops: Not at 3"
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                        recreation or entertainment purchased for the season (e.g., season ski
                         pass, season tickets to the Little Theatre, etc.).

                                                                                 Continued on next page

7.1     Overview, Continued
Other purchases     Exclude
or expenses (TS)     any expenditures for package deals (except when reporting the cost of
(Continued)              the package deal in TS_Q084);
                     payment of interest on trip expenditures (e.g., interest on credit card
                         purchases or on loans to finance trip)
                     purchases of financial assets (e.g., stocks, shares, bonds, mutual funds,
                         etc.)
                     purchases of non-financial assets (e.g., real estate, works of art, rare
                         items, collectibles, etc.)
                     purchases of big ticket items, notably motor vehicles, boats, etc.;
                     donations to charities or monetary gifts to individuals that do not
                         correspond to payment for goods or services;
                     all expenditures for items bought for commercial resale or business use
                         (e.g., farming equipment, cash registers, etc.)
                     all expenditures made by the host on behalf of the travel party (e.g.
                         taking them out to dinner).

Other unpaid        Includes such things as sleeping in ones vehicle outside of a campground or
accommodation       sleeping in an airport, airplane, train berth or train station. If the respondent
(AC)                reports that they stayed in their RV, verify that it was not in a campground
                    and that they did not have any “hook-up” costs.

Other business      This category would be the main reason for a trip if a respondent traveled for
related reason      work-related reasons other than for a convention, conference or trade show.
(MR)                Examples of such a trip would be to attend a work-related meeting, a sales
                    trip (other than a trade show), etc.

Out-of-scope trip   An out-of-scope trip includes the following types of trips:                           Formatted: Space After: 6 pt
(ET)

                    1)    A trip that originated outside of Canada;                                       Formatted: Tab stops: Not at 3" + 6"
                    2)    A trip that had a main reason of commuting to work;                             Formatted: Border: Top: (Single solid line,
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                     5)    A trip that had a main reason of moving to a new residence;
                     6)    A trip that had a main reason of regular household or grocery
                           shopping;
                     7)    A trip that had a main reason of routine medical treatment or regular
                           checkup, or an ambulance tripor dental visits;
                     8)    A trip that had a main reason of regular religious observances;
                     9)    A trip that had a main reason of a routine trip to a conference,
                           convention or trade show;
                     10)   A trip that had a main reason of commuting to school;

                                                                                 Continued on next page

7.1       Overview, Continued
Out-of-scope trip    11)   A trip that had a main reason of routine business;
(ET) (Continued)     12)   A trip that ended before or after reference month;
                     13)   A trip that lasted more than 365 days.

Out of town trip     A trip that takes the respondent outside the area he/she lives, works and
                     interacts on a regular basis. In other words, a trip that takes the respondent
                     outside his/her usual environment or area. See also “Usual environment”.

Outdoor activity     Any outdoor activities that does not fall into any of the following categories:
(AT)                 shopping, sightseeing, attending a festival, fair, cultural events or a sports
                     event as a spectator or visiting a zoo, a botanical garden, a theme park, an
                     amusement park, a natural park or a historical site.

Overnight trip       A trip in which the respondent was away from home for one or more nights.


      P
          P

Private individual   This category is selected if the respondent stayed in an accommodation that
(AC)                 was rented from someone that was not a friend, relative or a company.
      A
Privately owned      A means of transportation is privately owned if it has been purchased or
(TM)                 leased on a long-term basis by the selected respondent or another individual.
                     More specifically, this is a mean of transportation that was not rented on a
                     short term basis.
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Professional       Examples of attending a professional sporting event include such things as
sporting event     going to see a Toronto Blue Jays baseball game, a Formula 1 race and a
(AT)               Vancouver Canucks hockey game.

Proxy respondent   A proxy respondent is a member in the selected respondent’s household that        Formatted Table
                   is knowledgeable of the selected respondent’s trips and who will answer the
                   questionnaire on behalf of the selected respondent. A proxy is selected only
                   when the selected respondent:


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7.1       Overview, Continued
Proxy respondent     1)    is too ill to conduct the survey;
(Continued)          2)    cannot conduct the interview in one of the two official languages;
                     3)    is away from home for the duration of the collection.


      Q
      Q

      R
      A
       R

      A
RV Recreational
vehicle (AC, TM,
                     A vehicle for leisure or recreational activities, such as a camper or trailer.

TS)


Regular              A routine shopping trip would be a trip to the same out-of-town location to
household or         buy groceries or other household items on a regular basis (i.e., every week,
grocery shopping     every two weeks or every month). Such a trip will be deemed out of scope.
(MR)


Regular religious    A trip to the same out-of-town location to attend a religious ceremony on a
observances (MR)     regular basis (i.e., every week, every two weeks or every month) is an
                     example of a regular religious observance. Such a trip will be deemed out of
                     scope

Rent (AC, TM)        The payment made to the owner for use of property or items borrowed.

Resort (AC)          These establishments feature extensive indoor and/or outdoor leisure
                     activities on the premises year round. Typically in a non city setting and
                     often next to lakes, rivers, mountains or beaches. May provide access to
                     conference facilities.
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7.1 Overview, continued
Resort (AC)          Excludes: establishments that provide accommodation and are adjacent to a
(Continued)          recreational activity on a seasonal basis (housekeeping cottages and cabins,
                     hunting and fishing camps, farms, guest ranches and other lodges - those
                     which offer recreational services on a seasonal basis

Routine business     A trip to the same out-of-town location to conduct business on a regular
trip (MR)            basis (i.e., every week, every two weeks or every month) is considered as
                     being a “routine business trip” - as such it is deemed out-of-scope

Routine sales or     A sales trip or service trip that is done on a regular basis as part of one’s job
service calls (MR)   (i.e., every week, every two weeks or every month).

Routine              A trip to the same out-of-town location to get a medical treatment on a
treatment or         regular basis (i.e., every week, every two weeks or every month) is
regular checkups     considered as getting a “routine treatment” and the trip s will be coded as
(MR)                 being out of scope. Examples include such things as travellingtraveling on a
                     regular basis for dialysis treatment, cancer treatment, regular physiotherapy,
                     etc. Such things as travellingtraveling to a hospital to treat a non-routine
                     injury (e.g. broken bone) would not be included in this category.


     S
       S

Same day trip        An “out-of-town” trip of 40 km or more (one-way) in which the respondent
                     left and returned home on the same day.
    A
Same-day tours       Tours that begin and end on the same day. Examples include such things as
(AT)                 guided tours of Parliament Hill or Niagara Falls.

Selected person      The selected person (respondent) is the household member, 18 years of age
(respondent)         or older, who is randomly chosen to provide his/her travel information.
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Shop (AT, MR)        This includes shopping for pleasure (including window shopping) and/or                Formatted: Border: Top: (Single solid line,
                     shopping for a specific item.                                                         Auto, 0.5 pt Line width)
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7.1     Overview, Continued
Sightseeing (AT) This includes organized sightseeing tours, recreational automobile driving,
                 motorcycling, and/or walking; or viewing natural sights such as glaciers,
                 Niagara Falls, the Badlands, the Rocky Mountains, or the Thousand Islands.


Single             When asked for a main destination (MD_Q04), if the respondent answers
destination        only one city, town or place, then “single destination” should be selected.
(MD)

Spa (AC)           An accommodation which offers spa related services. This may include
                   massages, aroma and herbal therapies, etc. May also include an on site
                   mineral spring.

                   Excludes: Hotels which do not offer ongoing spa related services on site and
                   spas which do not have on-site accommodation.


Sports event       Any professional or amateur sporting event that the respondent attends as a
(AT)               spectator.


Sports or          Consists of admission costs to sports or recreational activity as well as the
recreational       rental of sporting/recreational equipment. Include costs of green fee, lift
activity, or       tickets and renting bowling shoes as well as the rental of sporting equipment
equipment          such as skis, golf clubs and canoe. Exclude recreation services purchased for
rental expenses    a season (e.g. season ski pass) - assign these expenses in “other purchases”
(TS)               (TS_Q332) and make a note that the “other purchases” includes the total
                   cost of a season pass.

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7.1       Overview, Continued

      T
      T


Team sports (AT)     Any team sport, whether as an organized event (e.g., the respondent is a
                     member of a hockey team that went to a tournament) or a non-organized
      A              sporting event (e.g., a softball game at a family reunion).

Theme or             A theme or amusement park is a leisure park in which either the entire park
amusement park       carries a single theme or the park itself is divided into zones which offer
(AT)                 distinct themes. It is usually a permanent exhibition. Common elements may
                     include:

                         a parkland setting,
                         “thrill” or “white knuckle” rides,
                         all rides operated by a central management,
                         one admission price, rides thereafter being free.

Tournament (AT)      A series of games or contests that make up a single unit of competition.

Travel package       A travel package is a package of services offered to travellers that includes
(TS)                 more than one expense item that are not identified separately (for example,
                     theatre and meals, or accommodation, car rental and airfare, etc). A Bed &
                     Breakfast is not considered a travel package.

Travel party (TP)    The people who were on the trip together whether they were in the same
                     household as the respondent or not.

Traveling            If the selected respondent travelled overnight (e.g., drove overnight or was
overnight (in-       on an overnight plane or train) then the location questions should be
transit) (LC)        assigned to the country/province/territory that he/she was going to in
                     LC_Q04, LC_Q05, LC_Q06 and LC_Q08. For example:

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7.1        Overview, Continued
Traveling         1)    If it’s an overnight trip within the United States, then the night should
overnight (in-          be assigned to the United States in LC_Q05.
transit) (LC)     2)    If it’s an overnight trip within or between countries other than Canada
(Continued)             and the United States thean the night should be assigned to LC_Q06
                        (country other than Canada and US).
                  3)    If it’s between Canada and another country or US and another country,
                        then the night should be assigned to the country of destination.
                  4)    If it’s between Canadian provinces, thaen the night should be assigned
                        to Canada (LC_Q04) and in LC_Q08 when the province is asked,
                        “Multiple provinces/territories” should be selected.

Trip              A trip is travel from your home to a location that is out-of-town or “outside
                  your usual environment” - that is outside the area you live, work and interact
                  on a regular basis.


       U
       U

Usual             The area in which the respondent lives and works and interacts on a regular
environment       basis.
       A          If a respondent claims to have several locations in which he/she lives, works
                  and interacts on a regular basis that are not adjacent to each other, the “usual
                  environment” will be the one in which his/her permanent residence is
                  located.


       V
       V

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7.1       Overview, Continued

      W
      W


Wildlife viewing     TravellingTraveling into the wilderness in order to view wildlife. Include
(AT)                 such things as going on an African safari or going on a bus tour of a
                     wilderness area.
      A
      X
      X

      Y
      A
       Y

      A
      Z

      Z

      A




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                                        APPENDIX I
                          Refusal Conversion Policy Implementation

                           Regional Operations Branch
______________________________________________________________________________

Please adhere to the specific guidelines detailing the refusal conversion policy below. If you
have any questions, contact your Senior Interviewer or Project Supervisor.


Refusal Conversion Policy

The number of refusal conversion contacts will be limited to a maximum of two, after the initial
contact, for all social and business voluntary surveys. Thus, after the initial contact (where the
initial contact would include refusal avoidance techniques by the interviewer), the respondent
should be contacted at most two more times.


Project Scope/Background
All of us are aware that obtaining survey responses from respondents on many of our voluntary
surveys is becoming more difficult. Unfortunately, sometimes our efforts to persuade reluctant
respondents to participate in our surveys is viewed as harassment, and results in correspondence
and phone calls from the public and their representatives that impact on our ability to attain high
quality data and response rates.

As a result of this changing environment, Statistics Canada is implementing this new policy on
refusal conversions which limits the number of contacts to be made with a respondent or
household that has indicated they do not wish to participate in a voluntary survey.

While this policy is new in terms of detailing the nature and number of contacts which will be
made, it essentially reinforces the sound interviewing practices that have always accounted for
our success:

    Interviewers must be well-informed on the purpose of the survey and each of the questions
      being asked, as well as how the collected data will be used, as the key to minimizing
      refusals is to deal with reluctance effectively during the initial contact;
    All contacts with respondents must be made at a time of day and in such a way as to
      maximize the likelihood of co-operation;
    Documentation in terms of case notes must be thorough and detailed when contact has not
      resulted in a completed interview so as to allow for the most effective means of follow-up
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    Supervisors and managers routinely monitor non-response cases and case notes on an
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     improving our results - or example, additional training, the development of survey-specific
     respondent relations materials, or ensuring that local issues impacting on data collection
     are addressed.
                                                                                                    Formatted: Normal, Left


Definitions

* Clear refusal: The respondent tells us he refuses to answer our survey. The refusal may be
during an interview, a call to the RO by the respondent, or a letter to the RO by the respondent.
A clear refusal will also include those cases where an adult child refuses on behalf of their
elderly parent; but would not include most other cases where a household member refuses on the
part of the selected household respondent. The following situations do not meet the definition of
“clear refusal”:

            respondent keeps putting us off, asks that we call back or makes appointments but
             doesn’t keep them;
            respondent who is hesitant and does not out right refuse to answer our survey;
            respondent does not have time;
            respondent does not seem interested;
            respondent hangs up after discussion.


Procedures

1)   Initial contact by interviewer:
     After 1 clear refusal* on initial contact (where the initial contact would include refusal
     avoidance techniques by the interviewer):

      code as Refusal
      route to other Interviewers or Senior for first follow-up

2)   First follow-up Interviewer or Senior:
     If clear refusal*:

      letter is sent
      route to Senior or PM2 for second follow-up

     Second follow-up by Senior or PM2:                                                             Formatted: Indent: Left: 0.39"
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Exceptions

1)   No conversion attempts will be made for data sharing questions. Certain surveys include a
     question asking for permission to share individual responses with another organization. No
     effort is to be made to convert a “no” answer to this question to a “yes”.
2)   In some circumstances a survey will be designated sensitive with no follow-up after a clear
     refusal. You will be notified in advance of collection if a survey falls into this category.




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                                          s                                               Formatted: Heading 2,Chapter
                                                                                          Name,CHAPTER TITLE,Chapter Title,Chapter
                                                                                          Title1,Chapter Name1,Chapter Title2,Chapter
  The following are excerpts from 2005 monthly “Focus on                                  Name2,Chapter Title3,Chapter Title4,Chapter
                                                                                          Title5,Chapter Title6,Chapter Title7,Chapter
Concepts” bulletin which is circulated to all Regional Offices.                           Title8,Chapter Title9,CHAPTER TITLE1,Chapter
                                                                                          Title10, Left
                                                                                          Formatted: Font: Italic
---------------------------------------------------------------------------------------   Formatted: Heading 2,Chapter

  ------------------------------TSRC Concept Clarification: “Other –                      Name,CHAPTER TITLE,Chapter Title,Chapter
                                                                                          Title1,Chapter Name1,Chapter Title2,Chapter
                                     Specify”                                             Name2,Chapter Title3,Chapter Title4,Chapter
                                                                                          Title5,Chapter Title6,Chapter Title7,Chapter
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                                                                                          text, Adjust space between Asian text and
                                                                                          numbers
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 Responses to certain questions don’t always fit neatly into                              Name,CHAPTER TITLE,Chapter Title,Chapter
                                                                                          Title1,Chapter Name1,Chapter Title2,Chapter
the existing categories that appear on the screen and so the                              Name2,Chapter Title3,Chapter Title4,Chapter
 “Other-Specify” option is available. Sometimes, however,                                 Title5,Chapter Title6,Chapter Title7,Chapter
                                                                                          Title8,Chapter Title9,CHAPTER TITLE1,Chapter
 responses entered in the “Other – Specify” screen already                                Title10
                                                                                          Formatted: Font color: Auto
    exist as a valid available option in the response list.                               Formatted: Heading 2,Chapter
                                                                                          Name,CHAPTER TITLE,Chapter Title,Chapter
                                                                                          Title1,Chapter Name1,Chapter Title2,Chapter
                                                                                          Name2,Chapter Title3,Chapter Title4,Chapter
                                                                                          Title5,Chapter Title6,Chapter Title7,Chapter
                                                                                          Title8,Chapter Title9,CHAPTER TITLE1,Chapter
Two questions in particular that typically have a high number                             Title10, Adjust space between Latin and Asian
                                                                                          text, Adjust space between Asian text and
 of “Other-Specify” responses are: Transport Mode and Trip                                numbers

    Spending. For instance, “plane” is often entered in the                               Formatted: Heading 2,Chapter
                                                                                          Name,CHAPTER TITLE,Chapter Title,Chapter
   “other – specify” category of transport mode (TM_Q01S),                                Title1,Chapter Name1,Chapter Title2,Chapter
                                                                                          Name2,Chapter Title3,Chapter Title4,Chapter
    when it already exists as valid response 2 (Commercial                                Title5,Chapter Title6,Chapter Title7,Chapter
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    aircraft) or 11 (Private aircraft) in TM_Q01. Similarly, the                          Title10

    “other – specify” category of the trip spending module                                Formatted: Font color: Auto
                                                                                          Formatted                                     ...
  (TS_Q35) contains a number of items such as alcohol and
  grocery spending which are more appropriately placed in
 more specific questions. Ie. TS_Q25 (Was money spent on
         food and beverages at stores during the trip?)

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review the available categories carefully and then only when
   the response won’t fit a particular category should the
             “Other-Specify” category be used.


                                                               Formatted: Heading 2,Chapter
                                                               Name,CHAPTER TITLE,Chapter Title,Chapter
The list of included and excluded items for “other” spending   Title1,Chapter Name1,Chapter Title2,Chapter
     is on page 111 and 112 of the interviewer’s manual.       Name2,Chapter Title3,Chapter Title4,Chapter
                                                               Title5,Chapter Title6,Chapter Title7,Chapter
                                                               Title8,Chapter Title9,CHAPTER TITLE1,Chapter
                                                               Title10




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