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					                                           County of Marin
      Information Services & Technology Department
                                               Ben B. Dresden Director
12/10/2002

Marin County Board of Supervisors
3501 Civic Center Drive
San Rafael, CA 94901


SUBJECT:
Contract with WinResources in the amount of $53,000 to provide installation, configuration, and
support of general service request and tracking software.

Dear Board Members:

RECOMMENDATION: Approve contract.

SUMMARY: In an effort to improve communication with the citizens of Marin, the Web Steering
Committee has defined several strategic goals for improving government services using Internet
technology. The WinResponse software allows citizens and employees of Marin County to make
requests, file complaints, and obtain information from any location that has Internet/Intranet
access. Costs will be reduced as phone calls are diverted to the web site, and workflow automation
increases. Requests for service can be tracked by management, monitored for performance, and
categorized by department, request type or even supervisor district. Predefined milestones can
trigger automatic email notification to the citizen letting them know the status of their request.
Management and elected officials can view detailed or aggregate reports of citizen requests and
the County’s response.

FISCAL/STAFFING IMPACT: The necessary funding is available in:
     Purchase software license      $38,000        Account 234-4881
     Purchase annual maintenance     $5,000        Account 234-2163
     Purchase installation services $10,000        Account 234-2533

REVIEWED BY:          [ ] Auditor-Controller [ N/A ]
                      [X ] County Counsel [ ]
                      [ ] Human Resources [N/A]


Thank you for your consideration in this matter.

Respectfully,



Ben Dresden
Director IST




                  371 Bel Marin Keys Blvd. Suite 100 Novato, CA 94949 415-499-6309

				
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