July-2010 Foreword ‘In Adult Social Care, we know that travel is a big issue for disabled and older people we support. Giving people support to travel in the most independent way that is safe for them and finding different travel solutions for different journeys is a key link in the chain of making choice and control work for people. The delivery plan in this strategy has grown entirely from working with disabled and older people through a full and accessible consultation. We found through talking to disabled and older people that the barriers to travel were many and varied. Because of this wide variety of issues that people have raised, we have responded by setting up some strong, key partnerships as you will read in this strategy. It is important that we in Adult Social Care work with our partners not only across the Council and Health Services, but also across city wide, regional and national transport organisations in order to get the best services for our customers in Adult Social Care. Also, the wider community of disabled and older people who don’t use our services have contributed to and will benefit from this strategy because many of the outcomes in our delivery plan support everyone to travel better. The Mobility Strategy is a key strategy in our goal to transform Adult Social Care in Sheffield. Sheffield is leading on giving people we support Self Directed Support. Giving people choice and control of their care is one of Sheffield’s Corporate Plan Priorities in our overall strategic plan ‘A City of Opportunity’. Sheffield is also one of 8 local authorities delivering ‘Right to Control’. The Mobility Strategy is a key part of Sheffield City Council achieving this goal.’ Eddie Sherwood, Interim Director of Adults' Services Acknowledgements I would like to acknowledge the time given to the Mobility Strategy Consultation by people all over Sheffield from the physically disabled, sensory impaired, learning disabled and older people’s communities, family carers and the people who have a role in supporting people. My thanks goes to all those people who filled in a picture collage about their travel, voted for their priorities, told me about their travel experiences, sent me an email, responded to the strategy in writing or spoke to me. Over 400 people have contributed to the strategy. Emma Cawley, Project Officer – Mobility Strategy 1 Contents Page Chapter 1 Summary 3 Chapter 2 Why have a Mobility Strategy 11 Chapter 3 How we have written the Mobility Strategy 13 Sustainability 14 Environmental impact 14 Chapter 4 The context 15 Chapter 5 What people said they wanted 19 Introduction 19 Aims of the consultation 19 How we did the consultation 19 What people said 20 What’s the fuss we want the bus? 22 Excuse me I want to get on! 23 Chapter 6 What we have now 24 Chapter 7 What is happening now and what are our plans 26 Chapter 8 Self Directed Support and Travel Planning 31 Model of Self Directed Support 31 Chapter 9 What we Spend Now 33 What the Mobility Strategy Delivery Plan Will Cost 33 Chapter 10 Communication and Consultation 35 References 36 Appendix 1 Vision and Outcomes Appendix 2 Delivery Plan 2 1.0 Chapter 1 Summary of The Mobility Strategy 1.1 Why have a Mobility Strategy? 1.2 Sheffield City Council Adult Services provides services to people who need support to live independent lives. Mobility, or travel, is a major factor in whether people can live the lives they want to lead and to people being included and part of the community. 1.3 Sheffield, like the rest of the UK, has a growing elderly population and a growing disabled adult population, and more of these people are likely to need services in the future. We need a Mobility Strategy to make sure we are enabling people to get around in the best and most independent way that they can, and that we are able to provide services for those who need them. 1.4 Sheffield is at the forefront of giving disabled and older people control over their care and support. How people get around is a key part of having control over their lives. The Mobility Strategy needs to look at how we can support people who are choosing to have their support and care provided in a way of their choice. If a disabled or older person wants to do something that involves a journey, then they should have choices about how to make that journey and support if they need it. 1.5 Sheffield City Council needs to make sure we are providing value for money for the people who use Adult Social Care and the wider public. 1.6 How we have written the Mobility Strategy 1.7 Adult Social Care felt it was important to start the Mobility Strategy with the people who are most affected by it. So a consultation was held with disabled and older people, family carers, workers in Adult Services and partners from transport providers and the voluntary and private sectors. We looked at different ways of getting around, what was good about them, what made them difficult to use and what some of the potential solutions were. These potential solutions were written up and people then voted for what they felt were the most important priorities. 1.8 The Mobility Strategy brings together what we already know about how people get around in Sheffield. It looks at national and local research and what people have told us during a consultation which spanned 3 months and involved more than 400 people and visits to 24 different groups. 1.9 What People Said 1.10 From what people have told us, there were 49 individual priorities. The Mobility Strategy Team organised these under 7 outcomes and agreed on a vision for what we jointly wanted to achieve. This is the vision: ‘People have good, individual, sustainable travel solutions to enable them to live life’ 3 We agreed 6 overall outcomes. Outcomes are what will happen if we have got what we want. These are: 1. The Council and other partners work in a way that makes it easier for people to get around. 2. People have good information, advice, guidance and support. 3. People feel safe and secure with the travel options they have picked. 4. People have a travel plan. 5. Travel Planning is linked to Support Planning in Self Directed Support when people have Individual Budgets. 6. More people are using public transport to live life. 1.11 As well as these 6 outcomes we want people to have good value for money either when they are buying their own services with Individual Budgets or when we, Adult Social Care are buying services for people. 1.12 Partnership Work 1.13 To get the best results for the disabled and older people we serve, we know that we need to work in partnership with some key partners inside and outside of the City Council. Some key partnerships we need to help us deliver the outcomes: 1.14 Transport and Highways Transport and Highways will be key in helping us deliver path improvements for disabled and older people, and they will be key partners in making sure disabled and older people’s needs are looked at in any future highway plans and any future transport plans like the big transport plan for South Yorkshire for the next 15 years, the Local Transport Plan 3 (LTP3). ‘Accessibility is a key priority of the second Local Transport Plan (2006 - 2011). We are working to improve access to services and facilities for everyone, making it easier for people to get to where they need to go. Major schemes, development and regeneration all contribute to this. Community Assemblies have local budgets to make improvements, and local accessibility strategies have been developed in Southey Owlerton and Brightside Shiregreen to help inform decisions. Initiatives such as neighbourhood street audits, through Sheffield's Let's Change for Life Programme (led by NHS Sheffield and Sheffield City Council), are also being carried out across the city. Maintenance of the highway is a key element to combating potential barriers to access and from August 2011, as part of the Private Finance Initiative, the Council will be able to provide a much higher standard of footway maintenance and a significant improvement in street lighting standards. Partnership working plays a major role, influencing a wide range of initiatives which contribute towards improving access for example to public transport. Work with the South Yorkshire Passenger Transport Executive; transport providers and user groups including Transport4All and the Access Liaison 4 Group; the Adult Social Care Mobility Strategy; all representing the interests of people with disabilities, all contribute towards this. The development of the third Local Transport Plan will be based around the national strategy Delivering a Sustainable Transport System (DaSTS) goals and challenges, which include Promoting Equality of Opportunity. Improving access for all and the development of initiatives to support this will therefore play a key role in the future.’ John Bann, Head of Transport and Highways 1.15 Community Assemblies There are 7 Community Assemblies in Sheffield, with a devolved budget to spend on issues that are raised by people in the community. The Community Assemblies have a budget for path improvements and can fund small projects that affect a particular community. We will work with the Community Assemblies on issues that are brought to our attention when we are working on travel planning in communities. 'Community Assemblies are one of the key ways that the Council ensures that local needs are addressed. Providing a strong legal framework for Ward members to make decisions about what matters locally, they ensure that the views and opinions of local people are heard and acted on. Sheffield's Mobility Strategy provides a real opportunity for Assemblies to work with and for people who have travel needs, and with an active and open dialogue with local people, the Assemblies can directly address their travel needs. For example, there is now a clear way in which the Assemblies can respond to the Adult Social Care Mobility Strategy, through the delegated 'Highways Schemes' that Assemblies are responsible for.’ Vince Roberts, Partnership and Local Action Manager 1.16 South Yorkshire Passenger Transport Executive We will need to work with the South Yorkshire Passenger Transport Executive (SYPTE) on several areas of the Mobility Strategy Delivery Plan, on issues like passes, access to public transport for disabled people, feeling safe on transport and accessible information. We will work with SYPTE on objectives that have been passed to Transport 4 All. ‘South Yorkshire Passenger Transport Executive (SYPTE) is responsible for the development of public transport in South Yorkshire. Our role is to encourage the maximum use of public transport throughout South Yorkshire and to promote growth of the public transport network. We work closely with transport service operators, local councils and other key stakeholders to develop the network and services across the county. The accessibility of the 5 network and of our information services is a key part of this and to achieve it we are working on many projects including the Adult Social Care Mobility Strategy, which we endorse. The SYPTE are working on the outcomes of the strategy through Transport 4 All and through direct contribution to the Mobility Strategy Project Team and working groups.’ Damian Dutton, SYPTE 1.17 Transport 4 All Transport 4 All are an established partnership between disabled people, councillors, council officers and public transport providers. The group has an action plan to make public transport accessible to all. Transport 4 All have added parts of the Adult Social Care Mobility Strategy Delivery Plan to their Action Plan and we are working together on those issues. ‘Transport4All members were involved in the consultation on the Mobility Strategy, and we welcome the results and the positive input to Transport4All from Adult Social Care. Several of the outcomes of the Mobility Strategy overlap with Transport4all's own work, and we have incorporated these into our action Log; they include work with taxi companies, work on scooters on public transport and work around feeling safe on public transport. Transport 4 All formally endorsed the Mobility Strategy at its meeting in April 2010, and we look forward to working with Adult Social Care in the future.’ Julie Smethurst, Transport 4 All 1.18 Access Liaison Group Access Liaison Group are an established partnership between disabled people, councillors and council officers. The group has an action plan to make Sheffield streets and buildings accessible for all. The Access Liaison Group have added parts of the Adult Social Care Mobility Strategy Delivery Plan to their Action Plan and we are working together on those issues. ‘The Access Liaison Group (ALG) is helping Sheffield City Council deliver its Adult Social Care Mobility Strategy. The Access Liaison Group works in conjunction with officers and Councillors, together with any others who play a part in achieving and providing an accessible environment. The role of the ALG is to advise SCC and the community on the provision of a balanced level of access for all disabled people. The ALG, therefore, was seen as a key working partner in helping SCC deliver its strategy. The Mobility Strategy Project Officer is working with us on footpath and footway repair and linking in to the Highways Maintenance Project.’ Brian Watchorn, Chair Access Liaison Group 1.19 Transport Services 6 Transport Services run minibuses for both Adult and Children’s Services. They are a key partner in the Mobility Strategy because they transport over 350 disabled adults to day opportunities every day. They provide a safe, reliable and valued service. With the Mobility Strategy, Transport Services can help us deliver new travel options for people who we support and help disabled and older people have more choice and control. The City Council has a number of priority projects running at the same time which have links and dependencies to each other. It is important therefore that decision's which are taken for one project also take into account the impact this has for others. Two such projects are the Mobility Strategy and the Transport Transformation Project, these report separately to their respective boards. Myself, Neil Dawson Head of Transport Services and Josie Bennett Head of Learning Disabilities both have seats on each of these boards to ensure that the decisions which are taken consider the needs and impacts to both projects. Neil Dawson, Transport Services 1.20 Transformational Transport Project The Transformational Transport Project is looking at all of the transport we provide as a local authority to see how it should be managed and to make sure we are running transport as well and efficiently as we can. This includes Council staff driving their own cars (called the grey fleet), how we use taxis and our minibuses. The Transformational Transport Project and Adult Social Care will work together to make sure we get the best services and the best value for our staff and customers (disabled and older people). ‘The Transport Transformation project is looking at all forms of transport activity across the Council and at ways it can be improved and delivered more consistently. The Mobility Strategy is a key element of Communities forward thinking and the project is working hand in hand with the strategy team to ensure consistency with the Council's wider vision of the future of transport.’ Edward Day, Transport Transformation 1.21 Children and Young People’s Services Special Educational Needs (SEN) Transport Group The SEN Travel Strategy Group was established in CYPS to monitor expenditure on SEN transport and to explore innovative ways of delivering quality travel assistance for children and young people entitled to receive it, to identify areas of best practice across the UK and to develop productive partnerships with groups involved in similar activities. There has been extremely positive interaction between this group and the Mobility Strategy where similar issues prevailed and one of the many welcome outcomes has 7 been a joint approach across children's and adult services to the delivery of independent travel training. Martin Green, Children and Young People’s Service 1.22 Post 16 Transport Group The Post 16 Transport Group oversees the transport or travel support provided to young people who are in education or training after the age of 16. Young disabled people can be in education or training now until they are 25 years old. They could be supported by Adult Services as well, and people will get better services if we work together to solve some of the problems and issues about travel and different choices. ‘The Children and Young People's Service has valued the opportunity to help develop the Mobility Strategy. Key areas of shared concern have comprised - ensuring travel arrangements for vulnerable people represent value for money; identifying and adopting areas of best travel practice in other local authorities and regional partnerships; safe travel for wheelchair users; developing personalised travel plans for vulnerable people; promoting healthy and socially inclusive activities (such as cycling) for people with disabilities. A key piece of work for 2010 will be a joint project to develop and sustain independent travel training for people of all ages in Sheffield.’ Martin Green, Children and Young People’s Service 1.23 Post 16 Transport Group Disabled adults, older people and disabled children and young people often have the same issues and problems when it comes to getting around, so there are many areas of work that we can work together with Children’s Services on. There are also some actions that we can do together. It is important that we make sure we work together so that young people, as they move from Children’s to Adult Services, get a good service. The Post 16 Transport Partnership exists to address the travel requirements of young people attending school or college but not covered by statutory local authority transport duties. Members of the partnership include representatives from the Learning and Skills Council, Children and Young People's Service, Connexions, the local colleges, South Yorkshire Passenger Transport Executive and, from early 2009, Adult Social Care with whose help progress on the Mobility Strategy has been reported on and tracked. The Partnership has worked with the Learning & Skills Council and used grant funding to promote and develop a range of projects, in particular Independent Travel Training for young people. The Partnership also takes the lead on preparing an annual policy statement on travel for post 16 learners. From this year specific attention has to be given to learners with learning difficulties or disabilities up to the age of 25. This requirement has generated valuable input from Adult Social Care and has helped to meet to the aspiration for young people to make a successful transition to adulthood. 8 Martin Green, Children and Young People’s Service 1.24 Community Transport Community Transport are voluntary sector organisations that provide transport services for disabled or older people. Community transport in Sheffield is largely funded by South Yorkshire Passenger Transport Executive (SYPTE). Sheffield has a large and valued service running 3,500 – 4,000 journeys a week and demand is growing. This is often by accessible minibus, or by organising volunteers to take people by car. They are key to the Mobility Strategy because they can help us to offer choice to disabled and older people who want to live different lives, which will include going to different places in different ways. ‘Community Transport is about supporting people to travel who can’t use public transport. We are keen, as the voluntary sector, to respond to the Self Directed Support challenge and to play our part in helping people to get to the places they want to. We have been working, together, on how we can offer more travel options to disabled and older people and looking at how we can respond to what people want when the have their own budgets. We are looking forward to future work with the Mobility Strategy Team.’ Ian Jenkinson, Sheffield Community Transport 1.25 Health Services Health services in Sheffield offer some transport services to patients in Sheffield through patient transport. Health services need to make sure that disabled and older people can get to their appointments but also Health services have been involved in ‘Active Sheffield’. Mentioned later in this Strategy, people are not able to access exercise and health opportunities, sometimes because they can’t get there. So we will work together with health to make sure everyone benefits from the increased choice that the Mobility Strategy intends to offer people. The NHS Sheffield welcomes the opportunity to work in partnership with Adult Social Care on the Mobility Strategy, looking at joint solutions to issues we have in common. One such area is transport for patients to non-urgent appointments and treatment where improving knowledge of the travel options for patients and carers through the travel guide could have a positive impact. Also, a lack of travel opportunities are often cited as a key barrier to people accessing health and exercise opportunities. Working in partnership with the Mobility Strategy will enable us to tackle this issue and help us to make Sheffield the healthiest city in the country. Suzanne McAllister and Steven Haigh, Sheffield PCT 9 1.26 Delivering The Mobility Strategy 1.27 To make these outcomes happen, we will set up a Mobility Strategy Project Board. The Board will direct the work of a Project Team. The Delivery Plan, which says what we want to deliver; how we will deliver it; and by when. The delivery plan can be found at the end of this document. 1.28 The delivery plan in detail is attached as an appendix to this strategy. Some of the delivery of the Mobility Strategy is about making sure we have developed the right partnerships as you can see above. However, there are some key areas of activity that can be highlighted in this Summary: 1.29 Travel Planning The Mobility Strategy Project Team will develop a Travel Planning tool. This will help people plan their journeys starting with the most independent option, which will also provide people with the best value for money. The Travel Plan is person centred and encourages people to look at different travel options for different journeys and to look at all the journeys they wish to make and how they choose to make them. We need to be clear that when a person has a plan for how they get around, the person’s Mobility Allowance must be contributed to their travel. If this is a mobility car, it must be used for supporting the disabled or older person to get around as part of their overall plan. Other journeys may be funded through an Individual Budget or from a person’s own funds. This can be planned with support from Adult Services. 1.30 Travel Guide The Travel Guide, developed with the help and support of disabled and older people and the support of all our partners, will be a comprehensive booklet. The Travel Guide will give people the information they need to make decision about how they get around. The Travel Guide has information about services and products that can help disabled and older people get around. It can be used on its own or with a Travel Plan. 1.31 Travel Solutions Team So that disabled and older people have access to the widest range of possible transport choices, we will write a Business Case. The Business Case will make a request that we set up a Travel Solutions Team. This team could be a joint team with Children’s, Adults and Health services. The team will offer information and advice to disabled and older people who want transport solutions, but it will also offer travel training. Travel training teaches disabled and older people the skills that they need to travel independently on public transport or walking or cycling. 10 2.0 Chapter 2 Why have a Mobility Strategy 2.1 According to the report ‘Improving the Life Chances of Disabled People’, transport is ‘the issue given by disabled people most often as their biggest challenge’1 2.2 Sheffield City Council Transport Services are invaluable for many people and people feel safe and secure with the service and it is seen as reliable. Overall, people report a good, friendly and professional service from bus escorts and drivers. However Adult Services do not provide the buses except to go to service during the week. Taxis similarly are valued, but not always accessible or available when needed. It is recognised that many people would benefit from alternative ways to get around and that these different ways of getting around could be different for each person. We would like to be able to offer people more choices in terms of getting around. This does not mean stopping services for those that need them. 2.3 In Adult Social Care it has been some time since we have looked at whether we are spending transport money in the best way to provide the best services for the people that need them. 2.4 In Sheffield we have a growing population of disabled and older people who may need support from Adult Services from our existing resources. This means we have to look at how we will spend the money we have to offer services to a larger number of people. 2.5 In an Adult Services review of the information we have about learning disabled young people, we found that the overall number of people with a learning disability in Sheffield increased by 25% in the ten years between 1998 and 2008. The number of children and young people with a learning disability increased by nearly 120%, and young people with PMLD (Profound and Multiple Learning Disabilities) were found to have an unprecedented level of health and social care need, which will increase further as they enter adulthood. 2.6 The report predicted that over the following ten years, there will be a 27% increase in adults over 20 with a learning disability from 2,020 in 2007 to 2,575 in 2017. 2.7 The Apprenticeships, Skills, Children and Learning Act 2009 states that responsibility for securing 16-19 education and training is transferred to local Councils. The City Council will have a duty to provide ‘enough’ suitable education and training for young people up to their 19th birthday and for learning disabled young people up to their 25th birthday. As we need to provide education and training for more people, Sheffield City Council needs to consider whether there may be additional or different transport needs and how this will be organised. 2.8 In writing the Mobility Strategy, we have a chance to look at the services we are offering, and how we can support people to lead better and more independent lives by making it easier to get around. 2.9 The Learning Disabilities Partnership Board report ‘Have a Good Day’ found that to 11 have a good day, learning disabled people need effective and flexible travel support but felt that access to this support was ‘inconsistent, with no clear eligibility criteria’2. The report noted that because mainstream transport was not accessible for many people, we needed to rely on specialist transport and this ‘does not promote people’s independence, or deliver best value for Sheffield. There is a need to make sure that travel support promotes independence and social inclusion, and to make sure specialised transport is prioritised for people who need it most’3. The ‘Have a Good Day’ report said that improving travel support was a priority and the Mobility Strategy should ‘develop new approaches to person centred travel planning, clear eligibility criteria, improvements in the overall coordination of local services through new partnerships and technology, and better access to mainstream transport’4. 2.10 Active Sheffield, in their report, ‘Physical Activity and Disabled People : Action Plan 2009-20115 found that transport was one of the main barriers to accessing physical activity. Research by a New Perspectives Survey quoted in the Action Plan said that; transport was inaccessible; the attitudes and behaviour of transport providers is sometimes unhelpful; transport is too expensive; and, transport does not go door to door. 2.11 The availability of transport or travel opportunities for disabled people is important to carers as described in the Sheffield Carers Strategy. Carers said it was important to have a life outside of their caring role and therefore it was important that ‘there are transport and travel schemes which enable carers to use services and have a social life’6. 12 3.0 Chapter 3 How we have written the Mobility Strategy 3.1 This document has been produced by the Mobility Strategy Project Board. The Board has representatives from the Joint Learning Disabilities Service, Physical Disabilities and Sensory Impairments Service, Older People’s Service, Transport and Highways, Planning, Children and Young People, Sheffield Primary Care Trust, Transport Services and Sheffield Community Transport and is chaired by Josie Bennett, Head of the Joint Learning Disability Service. We have looked at what national research, government documents or national legislation may support Sheffield’s Adult Services Mobility Strategy. We have also looked at any local research, local authority documents or local priorities that may support Sheffield’s Adult Social Care Mobility Strategy. By doing this, we can make sure that we are aware of any opportunities that are available in Sheffield, that we have looked at how we can work with people who are looking at similar pieces of work and that we have not missed any opportunities to work together on some aspects of this strategy that will benefit older and disabled people that we offer services and support to. 3.2 We held a planning event on the 9th April 2009 at Sheffield town hall. People representing disabled and older people, family carers, workers in Adult Services and partners looked at different ways of getting around, what was good about them, what made them difficult to use and what some of the potential solutions were. These potential solutions were written up and people then voted for what they felt were the most important priorities. 3.3 During May, June and July 2009, we consulted over 400 people, learning and physically disabled people, sensory impaired and older people, family carers, front line staff and managers, people in the voluntary sector and partners from other organisations. People could tell us what they wanted in different ways. Some groups made picture collages, some read the draft strategy and wrote back, some went to a consultation session that Emma Cawley arranged and some people talked to Emma or sent her an email. We asked people to vote for the things that were the most important. This will help us to decide which things to do first or to spend a lot of time on. During the consultation Emma visited 24 groups. As well as this we have information from two research projects done by Sheffield University, Work Ltd, SUFA and Mencap called ‘What’s the Fuss We Want The Bus?’, which is about using the buses and ‘Excuse me I Want To get On!’, which is about using trams. 3.4 The Mobility Strategy Group is committed to the ‘social’ model of disability. For the purposes of this report, disability is defined as disadvantage experienced by an individual resulting from barriers to independent living or educational, employment or other opportunities that impact on people with impairments and/or ill health. We aim to do whatever we in Adult Services can do to remove barriers to travel for disabled people and increase choice. 3.5 This document has been written mainly for people who use Adult Services in Sheffield who use transport services or have difficulty getting from place to place. However, it is expected that many of the key priorities will benefit a wider group of older and disabled people. This strategy will not look at transport issues outside of Sheffield 13 although some of the actions may have an impact across South Yorkshire. 3.6 Sustainability Anything that we plan to do in the Mobility Strategy Delivery Plan must be sustainable in that we must be able to keep doing it for many years and not just for a few months. It is important therefore that we get things right in the beginning. We think we are more likely to get things right if the people who are affected by the plans, disabled people, older people, families and family carers, workers in Adult Social Care and our partners are involved in the strategy from the start and are planning the solutions that work for them. Sometimes we might ‘pilot’ an idea. This means we will try something out for a short time to see if it works. We will set up reviews so that we can test if things are working and we can make changes if they are not. 3.7 Environmental Impact At the delivery plan stage we will look at the environmental cost of our proposals. This means that we will look at what impact anything that we plan to do will have on the environment and we will see if there is anything we can do to reduce our impact on the environment in line with Sheffield City Council’s plan to reduce the carbon footprint7. 14 4.0 Chapter 4 The Context 4.1 The Chronically Sick and Disabled Persons Act (1970) requires local authorities to provide for or assist with getting to and from services provided under the act. This means that Adult Services has a responsibility to make sure that people who use services have to either transport people to get to services or help people to find ways to get to services. 4.2 Fair Access to Care Services (FACS) are national guidelines on who can access Adult Social Care. This is based on a person’s needs and circumstances. Sheffield Adult Social Care will only provide transport for people who are eligible for services under FACS. How services are delivered is changing to Self Directed Support in Sheffield and this is talked about later in this strategy. 4.3 The Disability Discrimination Act (DDA 2004) was the first anti-discrimination legislation specifically about disabled people. It means it is against the law to stop disabled people participating in society which includes employment, shops, public services, housing and schools and colleges. 4.4 The government report ‘Improving the Life Chances of Disabled People’ found that there were three key areas of work: Removing barriers to inclusion; Meeting individual needs; and Empowering People8. 4.5 The report recommended that ‘The Department for Transport should, from 2005 onwards, encourage local authorities to play a strategic role to ensure that disabled people do not experience barriers at any stage of the journeys they need to make’ 9. The report recommended that: Local Authorities should be encouraged to use the framework provided by the Accessibility Planning Guidance, to address the travel experiences of disabled people, including those whose transport needs relate not to the physical environment but to the way a service is provided. Disabled people and their organisations should be fully involved in the monitoring and implementation of Accessibility Strategies (required as part of Local Transport Plans). 4.6 The government’s vision is that “By 2025, disabled people in Britain should have full opportunities and choices to improve their quality of life, and will be respected and included as equal members of society”10. The report also said that key areas of work we need to do (that are relevant to this Mobility Strategy) are: Helping disabled people to achieve independent living by moving progressively to individual budgets for disabled people and in the shorter term, improve the advice services available to disabled people and to address existing problems with suitable transport. 15 Facilitating a smooth transition into adulthood by putting in place improved mechanisms for effective planning for the transition to adulthood and the support that goes with this; removing “cliff edges” in service provision; and giving disabled young people access to a more transparent and more appropriate menu of opportunities and choices11. 4.7 Sheffield Adult Services wrote a proposal for developing a Mobility Strategy which was agreed in April 2008. The document said that Adult Services should aim to achieve: Travel options that lead to better outcomes for people; Individual approaches that give people more choice and control; Developing skills around travel to lead to new opportunities for people; Positive experience of travel/transport; A system that is well coordinated and cost effective. 4.8 This should be based upon the principles of: The ‘tiered model of needs and services’, which underpins strategies for all Adult Social Care in Sheffield; Travel support to help people participate fully in the community based on individual travel plans; Moving away from traditional ways of working to do some things differently and look for new ideas; Working together with service users, carers and partners; Planning travel support that is affordable within existing resources into the future; Planning travel support that is individualised and flexible; Identifying options that have regard for the environment12. 4.9 The Sheffield City Council plan ‘A City of Opportunity Corporate Plan 2008-2011’ has decided what the priorities for the city are and many of them are relevant to this strategy such as: Better transport links (from city to city); Reducing anti-social behaviour and crime; Reducing carbon footprint; Public transport that is easier to use; Giving people choice and control of their care; Improving public health; Supporting vulnerable adults to be healthy and independent13. 4.10 Valuing People Now (2009) is a government strategy for people with learning disabilities. The strategy has an objective that ‘by 2011, people with learning disabilities will be able to use public transport safely and easily and will feel confident about doing so’14. The strategy says that being able to access good, regular and accessible transport is vital for people to connect to jobs, training, services, friends and family. Valuing People Now has some actions that we will need to include in our action plan. 16 4.11 This Mobility Strategy is about Adult Services, or Social Care. Our Lives, Our Choices is a paper written by the Local Government Association (LGA). The LGA is a voluntary organisation that tells the government about what local councils want. The paper says that ‘Social Care should enable people to live their everyday lives the way they choose’15 and that people should be able to access the systems easily, understand what support is available and know if they are eligible and what contribution they might need to make. 4.12 A lack of accessible transport for disabled people has an impact on our economy. Disabled people travel a third less often than the general public16. ‘A lack of accessible means of independent travel creates social exclusion for many disabled people’17. 4.13 The Disability Equality Duty is aimed at statutory bodies such as the Local Authority. This legislation says that local authorities must be pro-active in removing discrimination of disabled people. 4.14 Difficulties in accessing transport is one of the main reasons why disabled people are excluded from doing things that non disabled people do. ‘Disabled people travel a third less often than the general public and over a third of those who do travel experience difficulties, the most common being getting on or off trains or buses18. Disabled people are less likely to be well off and so are more likely to be reliant on public transport. However, people with physical and/or sensory impairments have less access to it. Significant physical barriers still exist but accessible public transport is being rolled out progressively and deadlines have been set by which all public transport will be accessible19. Learning disabled people have barriers to accessing public transport such as higher costs when someone needs to support them and ‘negative attitudes and harassment are also reported to be key barriers to getting out and about’20. 4.15 Help the Aged in their report ‘In The Right Place’ said that ‘too many older people are left alone and isolated because bus, trains or transport links are poor. Older people are facing hardships simply because they are old. With poor travel, or because they live in rural areas, simply getting from A to B can be an ordeal for some older people’21. The report stated that ‘21% of men and 33% of women aged 75 and over in ‘fair/poor’ health said they had difficulties getting to local shops’22. 4.16 In the Help the Aged report ‘In the Right Place’, after carrying out some research with older people said that ‘local neighbourhood conditions have a significant effect on older people’s quality of life’23 and this includes roads, pavements and where crossings are placed. 4.17 Research into barriers to public transport for older people found that ‘fear of crime and antisocial behaviour on public transport and at bus-stops and stations has been consistently shown to deter older people from travelling’24. Sheffield City Council’s A City of Opportunity Corporate Plan for Sheffield says that ‘feeling safe and secure is essential to people’s quality of life.’25. The plan says that although burglary and violent crime have fallen recently, ‘there remain challenges for the city in particular to tackle anti-social behaviour and low level crime’26. 17 4.18 The Sheffield City Council Transport Service minibus service is invaluable for many people for whom travelling any other way is difficult. Care4You’s research into older people using day services and transport in Sheffield, ‘Enjoyed or Endured?’ found that only 1.6% of the people surveyed used public transport, 8.8% used taxis but 75% said they did not use any other form of transport27. They are regarded as reliable, consistent and safe. The Transport Service minibus service is particularly important to people who cannot travel by public transport or taxi or because they are not accessible for all mobility scooters, powered wheelchairs, and some people have not had the chance to learn to travel in a different way, don’t have the confidence or are concerned about safety. The bus drivers and escorts are valued and often provide daily contact with services. 4.19 As part of the report ‘A City of Opportunity, Corporate Plan 2008-2011’ Sheffield City Council’s Transport and Highways Department will be making public transport cleaner and more reliable. They will also be improving park and ride provision, improving access to train stations and improving public transport information28. 4.20 South Yorkshire Passenger Transport Executive give funding to the bus and tram companies to pay for routes that are needed but don’t make a profit and to pay for free travel and cheaper travel for people who are eligible. They can ask for changes to the bus routes that they fund, but not to commercially operated routes. The aim of the plan ‘A City of Opportunity’ is for the number of people travelling by bus to grow, bus punctuality to increase to 90% and reliability to increase to 95%29. SYPTE fund community transport in Sheffield. 4.21 Sheffield is one of 8 cities in the UK to have ‘Healthy City’ status and this is accredited by the World Health Organisation. This means that we are working to improve the health of the city in a number of different ways. Active travel is a good way to have some exercise everyday such as going to the shops or walking to the bus stop. Many disabled and older people do not have opportunities to exercise. We will seek to work with the PCT in Sheffield to promote active travel as a healthy option for people where this is an option. 18 5.0 Chapter 5 What people said they wanted 5.1 Introduction 5.2 Between May and July 2009, the Mobility Strategy Project Officer talked to people to find out what was important about getting around and what were the barriers to getting around. This was a big consultation and involved over 400 people. The Project Officer visited 24 groups including learning disabled, physically disabled and older people’s groups, staff groups, carers groups and other interested groups such as the voluntary sector. People responded to the draft strategy in different ways, including writing in, telephone calls, talking about travel experiences and putting together picture collages about travel experiences. People identified what needed to happen to make getting around easier for disabled and older people and they were asked to vote for their priorities. 5.3 Aims of the Consultation 5.4 We want our services for disabled and older people to be the best possible services. We recognise that in order to achieve this we need to make changes and we believe that they will be the right changes if we have consulted people properly. We will also involve disabled and older people in how we make those changes we need to make. It was important in the consultation that we; Listen to people and find out what’s important in their lives Find out about the different travel services and how they work Think about how services should be providing travel support See if there are ways that we can work better together 5.5 How we did the Consultation 5.6 The first stage of the consultation was a planning day at the Town Hall on the 9th April which 67 people attended. We asked people what was important to them about transport and what the barriers were to them getting around. We asked what the solutions to these barriers were and then people voted for their priorities using hand held voting machines. 5.7 The solutions that people suggested were then taken to many different groups and they were added to and people voted for the ones that were most important to them. 5.8 The draft Mobility Strategy for consultation was sent to people by email or by post where they were on a contact list. Details of the consultation and how to be involved were advertised in Mobility News, which went to learning disabled people and their carers, went to people using Physical Disabilities and Sensory Impairment (PDSI) service and to Sheffield 50 plus and expert elders newsletters. Details also went out with many other networks such as the voluntary sector network. 19 5.9 What people said 5.10 In this section you can see the main things that people have said. This has been arranged under 6 overall outcomes. More detail on all of the key priorities and the order of importance that people have given them can be found at the end of this document in Appendix 1. 5.11 1. The Council and other partners work in a way that makes it easier for people to get around. 5.12 People said that it was important for us to look at how the ‘with-carer pass’ worked because it was not always possible to use it and it was felt that the pass was not available to all people who needed it. 5.13 People felt that travel training and travel buddies (people who support self-travel) should be made available for disabled people. 5.14 People said that Transport Service minibuses were important to them and drivers and bus escorts were valued, professional staff. People felt that the Transport Service minibuses were safe and reliable. For many carers, bus escorts and drivers meant they had daily contact with services. For some people, the Transport Services minibus journeys felt too long. Transport Services found in a recent survey that most journeys were below 90 minutes. Journey times do vary and some people do travel a long way across the city. Some people wanted to know when they will be picked up and when they will arrive. People felt differently about the Transport Service minibus service. For some, the journey was an enjoyable part of their day and for many families, the bus service provides contact with Adult Services. For some disabled and older people however, the fact that the Transport Service minibus service is not as flexible as other transport, meant that they arrived late at activities they wanted to join in or picked up early. Some people felt that the length of some journeys might make an existing health problem worse for some service users. Many people felt that there should be a more direct way to make what was often a short journey. 5.15 Accessible taxis were very important as a way of getting around for disabled and older people and people had mixed experiences of taxi journeys. People asked that the Local Authority work with taxi companies so that they know the do’s and don’ts of providing services for disabled people. 5.16 2. People have good information, advice, guidance and support. 5.17 It was clear during the consultation that information about what options are available to people would be key to the success of the mobility strategy. People said that disabled and older people needed the right information about travel solutions and workers needed the information too. 5.18 People also felt that it would be good if travel for service users could be co-ordinated 20 so that people could consider who might live locally who they might wish to travel with. 5.19 People were interested in how individual budgets might help them have individual solutions and what they might be able to buy or organise through their individual budget. 5.20 3. People feel safe and secure with the transport option they have picked. 5.21 The design and maintenance of footpaths in Sheffield was seen as a big barrier to using public transport. People said that safety and security should be taken into account when services help people plan their travel. 5.22 People said that there were some issues about school children’s behaviour on buses and trams that made them feel unhappy about using public transport. 5.23 Disabled people have talked to us about not feeling safe in taxis and that they are often not clamped in when they are using a wheelchair and that some drivers have poor behaviour around picking up wheelchair users. In contrast, many disabled people have reported that getting to know a good taxi driver is invaluable and that professional business relationships are important to many people for whom taxis are an important way of getting around. 5.24 People said that bus drivers set off before they have sat down and don’t stop at bus stops even if they have pressed the bell if they haven’t got up. 5.25 4. People have an individual travel plan. 5.26 People said that when services are helping people plan their travel, it needs to be from door to door and take in all parts of the journey. People wanted more support to help plan journeys out of Sheffield around South Yorkshire. People said that when other plans were done to help disabled and older people live independent lives or lives with more choice, how people get around should be looked at at the same time. People said that staff in services would like to feel confident about offering people better travel solutions. 5.27 5. Travel Planning is linked to Support Planning in Self Directed Support when people have Individual Budgets. 5.28 People said that other options should be made available to people other than Transport Service minibuses or taxis. People said that it should be clear who is eligible for transport provided by the council and who isn’t and that those that are not eligible should be offered different kinds of support. However, how services are delivered has moved on since the Mobility Strategy was first written and now it is more appropriate to link Travel Planning to Individual Budgets when people will have their own Social Care money and be able to make choices in how to spend it to meet their agreed outcomes. 21 5.29 People also asked that the booking system for taxis paid for by Adult Services be looked at because at present it is not the best use of social worker time. 5.30 6. More people are using public transport to live life. 5.31 Many disabled and older people wished to use public transport as it was key to them living their life in an ordinary way, but many people found it difficult to do so. People said that information about buses and trams needed to be better. People also wanted to have a say in how buses and trams operate. Many people wanted support to use buses and trams and wanted to learn how to travel. Disabled and older people’s experiences of bus drivers were mixed with some very good and some very poor experiences reported. 5.32 A full list of what people wanted and the order of importance is shown in Appendix 1. 5.33 What’s The Fuss We Want The Bus 5.34 Experiential Landscape, Department of Landscape at Sheffield University worked together with Sheffield Mencap, Work Ltd, SUFA, First Buses, the South Yorkshire Passenger Transport Executive, Stagecoach, Adult Services and Sheffield Community Transport as part of a 2 year research programme. They looked at how learning disabled people experience using buses, however many of the recommendations of the project are relevant to all bus user groups. 5.35 The project felt that there were social issues around using the bus, and that there was anti-social behaviour around bus use from children and young people usually after school. The project felt that the presence of authority, i.e. a teacher or a bus conductor on the bus would help reduce anti-social behaviour and that training in self travel would help build self esteem and empower people to feel happy using buses. 5.36 The project felt that the City Council should look at bus stops and where crossings are sited and that sound would be useful at crossings. 5.37 The project members felt better after meeting travel operators because they felt that they were focusing on customer care. They were happy that drivers have been asked to wait for people to sit down before setting off. The project recommended that when lots of buses stop at a bus stop in a queue, the drivers should be aware that many people find this confusing. 5.38 The project felt that drivers should pull in close to kerbs and that there should be better enforcement of no parking rules around bus stops. 5.39 Bus timetables were found to be difficult to read, and in particular the 24 hour time format. The use of a 12 hour clock was a recommendation that would make them more understandable. It was recommended that staff at bus interchanges should have training in British Sign Language and Makaton. The report suggested that jargon should be removed from information produced by bus companies and maps could be clearer. The report suggested that bus companies should look at bus routes and buses themselves not being the same colour. The use of colour as a way of co- 22 ordinating bus routes, should be looked at. 5.40 The report suggested that even the name ‘interchange’ had little meaning to the general public in terms of bus travel and that there should be better signage of where to find it. 5.41 The journey planner in use at bus interchanges could be made much more simple to use for people. 5.42 The project groups felt that travel operators should maintain buses, bus stops and shelters to be clean, tidy and free from vandalism and that the city council should keep the areas around bus stops clean and tidy too. 5.43 The group felt that seats at an appropriate height were important at bus shelters and that the City Council should consider the surfaces it uses for footpaths. The group felt that the travel operators should work together with the City Council to improve the access routes to the bus station. The routes should be cleaned and maintained with litter and graffiti removed. It was felt that lighting could be improved, there should be ramps for wheelchair users and better signage. 5.44 Excuse Me I Want To Get On 5.45 Excuse me I want to get on was a similar research project in 2008 working with Sheffield Mencap, Sheffield University, Sheffield Independent Film (SIF), SUFA and Stagecoach Supertram. The project sought to empower learning disabled people to use the Supertram safely and with confidence; to support family carers and workers in supporting learning disabled people to travel by Supertram and to look at ways in which the Supertram travelling experience could be improved or made more accessible. The project made a number of recommendations and made a DVD about learning disabled people’s experiences of the tram which is now used in driver and conductor training. 23 6.0 Chapter 6 What we have now 6.1 Disabled and older people using Adult Services travel in different ways to many different places. In some cases, how people get around has been thoroughly planned as part of an individualised person centred service. But in many cases, how disabled and older people using services get around has not been planned. In many cases, disabled and older people have not been given the skills, choice and confidence that they need to use the best way of getting around for them. 6.2 For many people, the Transport Service minibus service (Sheffield City Council Transport Services) and taxis are the main way of getting around. On the ground, these services are seen as free or cheap at a contribution of 40p per journey. The service is also very reliable and it is viewed as a very safe option for older and disabled people. 6.3 The Transport Service minibuses are only purchased for use on Mondays to Fridays during the day, which means that people who cannot use other forms of transport are restricted in what they can do at other times meaning their independence and life choices are restricted. 6.4 The Sheffield City Transport Service minibuses can be purchased for use at other times and can be booked and paid for by anyone who needs the service. 6.5 For people using Care4You services, the minibuses are managed by the day services and not Transport Services. Each day service unit has a specially adapted bus which leaves the day service and picks up people who are attending that day service. Each unit has a number of people employed who are able to drive this vehicle and also have access to other vehicles to meet specific needs. Each unit also has a budget for hiring taxis, mileage and for the payment of expenses for volunteer drivers. 6.6 For people using the PDSI service Transport Service minibuses, the routes were re- organised a few years ago so that only the people that needed the Transport Service minibus service could use them and they travelled more directly to the day services or community activities. However there are still difficulties organising routes when new people are picked up by a Transport Service minibus. 6.7 A significant amount of assessment and care management funding is spent on providing taxis to support individuals to get to services. Social workers/care assessors identify when people need taxis and the journeys are booked by a taxi booking team which is done by workers in CYP (Children and Young People’s Service). 6.8 Travel Training is supporting disabled or older people to learn how to get around in a way that they are not used to. This could be someone with a visual impairment, physical impairment or a learning disabled person. The training could be to use a bus or a tram and can include using a power or manual wheelchair or scooter, walking or cycling. 24 6.9 Some people have access to travel training and some people have not. Older people and learning disabled people are the groups who have not so far been offered this training. 6.10 We have transferred the council Transport Service minibus ‘escorts’ from Transport Services to Adult Services. This means that we will be able to directly manage their training and development and has allowed us to make a saving in costs which we have spent on funding the mobility strategy. There has been no difference in services to disabled people because of this change. 6.11 There are several voluntary sector transport providers in Sheffield with Sheffield Community Transport being the largest. Sheffield Community Transport and other organisations provide dial-a-ride services, a community driver scheme and a Shopper Bus which many older and disabled people use and find invaluable. These services are subsidised by SYPTE and other funding and so they can offer services at low prices to people who need them. The Door2Door scheme provides over 200,000 journeys a year. 6.12 However the voluntary sector services have so many users that people are limited in how many journeys they can have on some services. Some of the services also often rely on voluntary drivers and so people have to book their journeys up to week in advance and their journey is not guaranteed. 25 7.0 Chapter 7 What is happening now and what are our plans? 7.1 1. The Council and other partners work in a way that makes it easier for people to get around. 7.2 There are staff in all Adult Services who are trained to offer planning in a person centred way. This means they start with what the person wants and makes services or other support work around this. This means that when we do offer travel plans, staff will be able to work in a person centred way. 7.3 Our partnership with the Children and Young People’s Service of Sheffield City Council is an important one. The report, ‘Improving the Life Chances of Disabled People’ recommends that ‘young people and their families need to experience continuity in delivery from child and adult services and from different agencies’30. It is felt that with more and more individual budgets, the transition from children’s to adult services will be improved. However, in Sheffield, in order to be able to provide the services that young people in Sheffield are choosing, we need to know what they are likely to want and invest in the kinds of opportunities for travel that they will be choosing when they come to adult services. 7.4 The Travel Team have looked at ways to improve the journey times on Transport Service minibuses. All service user journey details for a full week were entered into Trapeze, route planning software as used by Sheffield Community Transport. The aim was to see if we could reconfigure routes in a more efficient way. We ask it to plan routes so that people would arrive in services by 9.30 and not leave before 3.30 and that people should not be on the bus for more than 1 hour. To achieve this we would need up to 3 more buses. The cost of a bus would be up to £30,000 per bus. The conclusion is that we cannot make the journeys shorter while we have the same number of people and the same number of buses making the same journeys that they make. 7.5 Over the next few years, Sheffield will be spending £96 million in highway activities31. There is also a plan to get private sector investment in Sheffield roads of up to £644 million to begin in 201132. We plan to work closely with Highways (Sheffield City Council), the new Contractor for the highways maintenance and the Community Assemblies who have some funding for path and highway improvements. We will find a way to look across people’s communities to see how path networks can be improved to give disabled and older people access to their communities. 7.6 We plan to look at the plus one carer pass to see if it can be extended for more disabled or older people and if it can be made more accessible. 7.7 We plan to offer travel training to more people, particularly in services where this has been offered less. 26 7.8 We plan to set up a travel buddy scheme. A travel buddy is someone who supports somebody with travelling as a volunteer. A PA (Personal Assistant) is someone who is paid to offer support and this could be supporting someone with travelling. We would like to support disabled and older people to take up some of these paid or voluntary roles. 7.9 We plan to review how taxis are booked and monitored so that we can be sure we are making the best use of the travel funding that we have. It is expected that when people have individual budgets, they may wish to book their own taxis and we will be looking at ways to make efficiencies in how we book taxis for people. 7.10 We plan to develop the kinds of transport and travel services that people want. We also need to be aware that people will want good value for money. We will need to work together with the voluntary and private sectors as key partners so that we can offer people more choices at the right prices. 7.11 We plan to work with taxi companies alongside Transport 4 All in partnership and Sheffield City Council licensing department to try to improve the taxi service in the city for disabled and older people. 7.12 We plan to work with Sheffield City Council Transport Services to develop the services that are offered to service users and to prepare for Individual Budgets. 7.13 We plan to work in partnership with planners and the Access Liaison Group to look at how we can improve public spaces to make it easier for disabled and older people to get around. 7.14 We plan to look at the transport provision we provide to make sure we get the best value for money for our service users. 7.15 2. People have good information, advice, guidance and support. 7.16 According to research by the government strategy unit in 2005, the most common services provided by disabled people’s own organisations are information, advice and advocacy. ‘Easy access to high quality up-to-date information is cited as a crucial service by most sections of the disabled population. People appreciate both the services provided by organisations such as Citizens Advice Bureaux and the advice and information provided by their peers and representative organisations.’33. This was a view supported by disabled and older people in Sheffield, many of whom find out about things like travel passes, blue badges and travel from each other. As one person said ‘when you become disabled, there is no manual that tells you what to do and where to get things’. 7.17 We plan to make sure that disabled and older people have access to the information they need about travel. 7.18 We plan to work with other partners within Adult Services to make sure disabled and older people have the information they need about what transport and travel 27 options are available through individual budgets. 7.19 We plan to make sure that our staff have the knowledge and training that they need to offer good travel solutions. 7.20 We plan to look at ways that older people, disabled people and people who support them know how to make compliments, comments and complaints about travel and transport. 7.21 We plan to work with providers of travel and transport services to make sure they are customer focused and respond to feedback given to them by their customers. 7.22 3. People feel safe and secure with the transport option they have picked. 7.23 SYPTE have developed the ‘Shelter Watch’ scheme in partnership with Neighbourhood Watch and South Yorkshire Police which aims to reduce anti-social behaviour in and around bus shelters. There is also an Education and Safety team which promotes good behaviour on bus journeys from home to school. With CCTV and dedicated school bus drivers, there is a reported reduction in the amount of anti-social behaviour. 7.24 We plan to work with the departments who plan and maintain footpaths to improve them where needed so that disabled and older people find it easier to get around. 7.25 We plan to include making people feel safe in travel plans. 7.26 We plan to work in partnership with other agencies in the city to improve anti- social behaviour on the city’s buses and trams. We would like to work towards a system where if disabled or older people experience a problem using public transport, they know how to report it and they know what has been done about it. 7.27 4. People have an individual travel plan. 7.28 ‘Disabled people are best placed to take the lead in identifying their own needs and in identifying the most appropriate ways of meeting such needs’34. 7.29 Initial feedback from some managers and front line staff at Sheffield City Council is that when someone is supported to have an independent life, the plan often does not include how to get there until the very end of the process. Also, even if a member of staff does want to plan for someone to travel in a certain way, it is thought that there are few travel options available for people. As part of a government report, a recommendation was that the Department of Health should ‘encourage local authorities to include transport and travel needs of disabled people in assessments within the new system of promoting independent living’35. The report also says that ‘Independent living assessments should include looking at transport needs, some of which could be met within individual budgets (for example where someone needs ‘travel training’ or confidence building to use public 28 transport)’36. 7.30 Direct Payments have been around since the 1990’s and are a way of having money paid to disabled and older people to spend on the care and support of their choice instead of having the services provided directly. The government report ‘Improving the Life Chances of Disabled People’ said that Direct Payments changed some people’s lives but didn’t work for everyone so it suggested that ‘different sources of funding should be brought together in the form of individual budgets – while giving individuals the choice whether to take these budgets as cash or as services. The overall aim would be to enable existing resources to be allocated and services delivered in ways that personalise responses to need, and give disabled people choice over how their needs are met’37. 7.31 We plan to develop an individual travel planning process that is easy to use and clear and that workers have had training to use. It will be person centred and include all the information people need to achieve the way of getting around that they prefer. The Travel Plan will encourage people to look at different journeys and have a plan for each one. The Travel Plan encourages people to travel in the most independent way that is possible for each person. It is expected that Mobility Allowance must be contributed to a person’s Travel Plan and that the plan can be funded from Mobility Allowance, an Individual Budget or a person’s other income. 7.32 We plan to support individuals to plan for how they want to get around. As part of Self Directed Support, it will be up to individual people to decide what to spend their funding on. 7.33 Sheffield will be offering individual budgets to all new service users from January 2010. We plan to make sure that when someone has their individual budget and plans their life, they can also plan their travel and travel needs as they would wish to. 7.34 We plan to give people the prices of the different travel options so that they can make informed choices. 7.35 We plan to be clear about how Mobility Allowance should be contributed to people travel plans. 7.36 5. Travel Planning is linked to Support Planning in Self Directed Support when people have Individual Budgets. 7.37 People said that other options should be made available to people other than Transport Service minibuses or taxis. People said that it should be clear who is eligible for transport provided by the council and who isn’t and that those that are not eligible should be offered different kinds of support. However, how services are delivered has moved on since the Mobility Strategy was first written and now it is more appropriate to link Travel Planning to Individual Budgets when people will have their own Social Care money and be able to make choices in how to spend it 29 to meet their agreed outcomes. 7.38 We plan to offer support for people to get around in ways that help them live lives with more choice and independence. 7.39 6. More people are using public transport to live life. 7.40 Disabled and older people have told us that poor driver behaviour is still a big problem. Although some drivers are more than helpful and are commended by disabled and older people, others are openly discriminating against disabled people in wheelchairs and scooters in particular. 7.41 SYPTE have a responsibility for providing socially necessary bus services which are not provided commercially. They also have a responsibility for building and maintaining bus shelters, bus and train stations and information centres. SYPTE have worked with the Disabled Person’s Transport Advisory Committee to develop a Disability Equality and Awareness Training Framework for transport staff. 7.42 SYPTE in their ‘Corporate Equality Scheme’ said it was their intention to ‘promote equality for all people and challenge all forms of discrimination against them – placing equality at the centre of our work’38. SYPTE attend the Transport4All group which brings together disabled people and transport operators. Bus operators are working to meet the required date for all buses to be wheelchair accessible which is set down in national legislation. SYPTE are working to make access better through measures at bus stations, bus stops, tram stops etc i.e. by working with Sheffield City Council to provide raised kerbs at bus stops. 7.43 For those aged over 60, free travel is available on buses, trains and trams in South Yorkshire after 9.00am until the end of service on weekdays, and all day at weekends. Free bus travel is available in all other areas of England from 9.30am to 11.00pm. The age of eligibility is currently being changed by the government. This is happening on a sliding scale until, in 2010, the age reaches 65. 7.44 For those whose pass is issued due to disability not age, the entitlement is the same, but with travel before 9.00am allowed within South Yorkshire. 7.45 There is also a 'with carer' pass which allows a carer to travel for free as long as they are with the person who they care for within South Yorkshire. 7.46 We plan to work with SYPTE, bus and tram companies to make information better for disabled and older people. 7.47 We plan to work with the bus and tram companies to improve the public transport experience. 7.48 We plan to work with our partners in public transport to make buses and trams more accessible. 30 8.0 Self Directed Support and Travel Planning 8.1 Disabled and older people are the best people to say what is right for them. An Individual Budget gives a person choice and control of what support they have and how they live their life. In Sheffield this is called Self Directed Support. 8.2 Model of Self Directed Support 8.3 Personalisation works on the values of: • Putting the individual first, • Respect for the individual, • Recognition of the right to self determination, • The social model of disability. 8.4 This means people will: • Know up front how much money they can spend on their support, • Draw up their own support plan either on their own or with help from family, friends or a care manager/ social worker, 31 • Be able to change the nature of their support if they want to. 8.5 When people have their own budgets and they are planning for their lives, we will offer Individual Travel Planning. With Individual Travel Planning, disabled and older people will: Be able to look at all the journeys they wish to make, Look at different options for making those journeys, Look at ways of getting over barriers to travelling in a way of their choice, Know the costs of the way of travelling of their choice so they can plan using their Mobility Allowance, Individual Budgets or other income. 32 9.0 What We Spend Now 9.1 Adult Services provides transport to people who use Adult Services services, some lunch clubs and some external services. These services are for disabled and older people in Sheffield. Mainly this is by minibus and sometimes by taxi. 9.2 Sheffield City Council as a whole spends £21 million on transport related costs. This includes running a Transport Service for children, adults and older people. This also includes Council staff getting around while at work, either in their own cars of using public transport. This includes some grants paid to the private or voluntary sector where transport services are provided i.e. Sheffield Community Transport. 9.3 The expenditure for Adult Services is; £2,046,900 is spent on minibus type transport and the travel team for the Physical Disabilities and Sensory Impairment Service, the Older People’s Service and the Learning Disability Service. This includes the staff who organise transport and the cost of the bus escorts, £432,000 is spend on taxi services for disabled adults and older people. Much of this money can be spent in different ways in response to people planning for their own lives and how they want to get around. The Mobility Strategy intends to make it possible for people to get around in the way they want to and be support by Adult Services to do so. 9.4 What The Mobility Strategy Delivery Plan Will Cost 9.5 The cost of the Delivery Plan additional to funding the Project Officer are shown in the table below. 9.6 It is anticipated that by having the Mobility Strategy Delivery Plan in place, we can make savings on transport expenditure as other local authorities have done by reducing their block contract transport expenditure after offering Travel Training. Essex County Council for instance have calculated that they can offer travel training for £1,000 per person. If that person has an independent journey and they reduce transport as a consequence, they can save £2,750 per year, every year. This is only when a whole bus is decommissioned however. There are particular issues in Sheffield that make it difficult to estimate the savings as we will need to have in place a plan that looks at how we use bus escorts and drivers to support people in more flexible ways as identifies in the Support Plans when they are designing their own support packages. 33 Mobility Strategy Delivery Plan Costs Activity Year 1 Cost How this will be funded £ Launch of the Mobility Strategy 2,000.00 Identified savings on transport costs £ Travel Guide (5000 copies) 7,000.00 Identified savings on transport costs £ Travel Planning Toolkits 1,500.00 Identified savings on transport costs £ Quarterly Mobility Newsletters 2,800.00 Identified savings on transport costs £ Travel Solutions Team Yr1 97,952.00 Social Care Reform Grant (see Business Case) £ Total Expenditure 111,252.00 Activity Year 2 £ Travel Guide (5000 copies) 7,000.00 Identified savings on transport costs £ Travel Planning Toolkit 1,500.00 Identified savings on transport costs £ Quarterly Mobility Newsletters 3,000.00 Identified savings on transport costs £ Travel Solutions Team Yr2 100,891.00 Additional savings on transport costs (see Business Case) £ Total Expenditure 112,391.00 Activity Year 3 £ Travel Guide (5000 copies) 7,000.00 Identified savings on transport costs £ Travel Planning Toolkit 1,500.00 Identified savings on transport costs £ Quarterly Mobility Newsletters 3,200.00 Identified savings on transport costs £ Travel Solutions Team Yr2 103,917.00 Additional savings on transport costs (see Business Case) £ Total Expenditure 115,617.00 34 10.0 Chapter 8 Communication and Consultation 10.1 The Mobility Strategy outcomes will be delivered by a Mobility Strategy Project Board through a Mobility Strategy Working Group. There will be several work streams of activity. 10.2 There will be several different groups of people who have an interest in the Mobility Strategy. These are called stakeholders. Different stakeholders are coming from a different point of view and will want to be included in the Mobility Strategy Project in different ways. Some will need to be completely involved and have a place on the project board and other will just want to be kept informed about what is happening. 10.3 We plan to map out who all of our stakeholders are and how they need to be kept informed. We will use the communication tools we have, such as emails, online resources and the newsletters as well as including certain groups in specific pieces of work and making regular visits to key stakeholders so they are well informed of our progress. 10.4 We plan to make it easier for disabled and older people to be involved by informing them about forums in the city where older and disabled people are having constructive conversations with transport companies and city planners such as the ‘Transport For All’ forum, and the ‘Access Liaison Group’. 10.5 We plan to make sure that people with profound and multiple learning disabilities, people from black and minority ethnic communities and people who need additional support to be involved, are given that support and are included. 10.6 We plan to follow the ‘golden rules’ for engaging with local people, as set out in the Council’s ‘Community Involvement Strategy’. 35 References 1 Pg10 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 2 Pg22 LDPB (Learning Disabilities Partnership Board) (2007) Have a good day! Day time opportunities for people with a learning disability LDPB 3 Pg22 LDPB (Learning Disabilities Partnership Board) (2007) Have a good day! Day time opportunities for people with a learning disability LDPB 4 Pg22 LDPB (Learning Disabilities Partnership Board) (2007) Have a good day! Day time opportunities for people with a learning disability LDPB 5 Pg28 Sheffield First Partnership (2010) Sheffield: a city where every Carer matters – A Joint strategy for transforming the lives of carers in Sheffield Sheffield First Partnership 6 Pg18 Active Sheffield (2009) Physical Activity and Disabled People: Action Plan 2009-2011 Active Sheffield 7 Pg20 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 8 Pg53 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 9 Pg100 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 10 Pg12 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 11 Pg7 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 12 Pg2 SCC (2008) Proposals for Developing and Implementing a Adult Services Mobility Strategy SCC 13 Pg10 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 14 Pg103 DH (2009) Valuing People Now: a new three year strategy for people with learning disabilities DH Publications 15 Pg1 LGA (2008) Our Lives, Our Choices LGA (Local Government Association) 16 Pg5 Wilson Louca-Mai An Overview of the Literature on Disability and Transport Disability Rights Commission 17 Pg6 Wilson Louca-Mai An Overview of the Literature on Disability and Transport Disability Rights Commission 36 18 Pg50 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 19 Pg50 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 20 Pg50 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 21 Burnett, A (2005) In The Right Place London Help The Aged 22 Pg8 Burnett, A (2005) In The Right Place London Help The Aged 23 Pg14 Burnett, A (2005) In The Right Place London Help The Aged 24 Pg17 Burnett, A (2005) In The Right Place London Help The Aged 25 Pg5 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 26 Pg5 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 27 Pg22 Jackson J (2007) Enjoyed or Endured ? Research into Day Centre Transport for the Elderly 28 Pg22 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 29 Pg22 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 30 Pg133 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 31 Pg21 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 32 Pg21 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC 33 Pg88 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 34 Pg85 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 35 Pg100 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 36 Pg100 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 37 37 Pg93 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled People Cabinet Office 38 Pg1 SYPTA & SYPTE (South Yorkshire Passenger Transport Authority & South Yorkshire Passenger Transport Executive) (2006) Corporate Equality Scheme SYPTA & E 38 Appendix 1 Vision and Outcomes This represents what people said they wanted in the consultations. The number represents where each requested outcomes ranked in importance. 39 Vision: People have good, individual, sustainable travel solutions to enable them to live life. 6 outcomes The council and other partners work in a way that makes it People have good information, advice, guidance People feel safe People have an There is clear More people are easier for people to get around. and support. and secure with Individual eligibility criteria using public the transport Travel Plan. for funded travel transport to live option/s they have support. life. 3. Look at who can have a plus one pass or a carer pass, because 7. Individual Budgets – information about what it picked. people on medium rate care component don’t get one even if they means and what you can buy. 6. Work with taxi need support on the bus. companies to get 5. Provide different 2. Work with bus and 17. Staff training – so staff have the knowledge they 1. Work with planners fairer costs for options to the tram companies to 8. Offer travel training and travel buddies so people can learn to need to help people get better transport solutions. in the council to disabled people Transport Service make information use the bus or tram. improve footpaths. or the council. minibuses for better. 21. Information should be for everyone not just those getting to day 9. People using Transport Service minibuses to know when they will eligible for services. 4. Travel plans should 20. When services. 12. Work with bus be picked up when they will arrive. include making people helping people to and tram companies 10. Guidelines for taxi drivers so they know the do’s and don’ts of 23. Improve information and access to information feel safe. plan their travel, so they know which providing services for disabled people. about all transport and travel options. it needs to be new buses and trams 15. Work with police from the front 14. Have an to buy. 11. Work with taxi companies to make them easier to use for 26. Help people to meet up and travel together if they and transport door to the door eligibility criteria for disabled people. live close to each other or are going to the same place. companies to make of the place a Adult Services 13. Work with people people feel safe person is going. transport so that who plan buses and 16. All Council plans & projects to be checked with disabled and 29. Look at the criteria for the blue badges so it is clear travelling on buses only people that trams so we can older people. and fair. and trams. 32. Make it need it can have it, have a say in where easier for people and those that don’t they go. 22. Transport Service minibuses to go straight to the place you are 30. Improve information and access to information 19. Help staff feel to travel out of need it get different going. about voluntary sector services. confident about Sheffield on kinds of support. 18. Improve how 24. Work with planners in the council to look at parking spaces helping people have public transport people can have a around public buildings. 31. Work with taxi companies to improve information better transport i.e. to Doncaster 39. Look at the taxi say about transport for disabled people. solutions. or Barnsley. booking system for and feel they are 27. Transport Service minibuses to be available more during the when people have a being listened to. day and evenings and weekends. 33. Work with insurance companies to look at number 19. Help staff feel 38. How people ‘paid for’ taxi. of people that can drive mobility cars. confident about get around 28. Look at ways to support taxi drivers to invest in accessible cars. helping people have should be looked 35. Find out which options are good and bad and then better transport at when people 40. Improve reliability of Community Transport. tell people they are good or bad. solutions. are looking at 41. Work with car-park attendants so they have more awareness of their care or who can park where. 36. Better information about what scooters and power 25. Support for support plans. wheelchairs can go on what bus. getting around on 42. Workers in different services in the council should work the foot. 49. Sort out same way with people. 37. Tell people about the good transport options transport for already available in Sheffield. 34. Make sure CRB respite services 44. Training should be available for scooter drivers. checks are enforced so that people 43. More information about which taxis are registered in taxi firms. can get transport 45. Look at the voluntary sector providing local services for local and what that means in Sheffield or other local towns there more people. i.e. have they had training or not, are the drivers CRB easily. 46. Workers to be more helpful about people taking driving lessons checked or not if they have the ability to learn to drive. 47. The voluntary or local authority helping people to 48. Measure the benefits of other options i.e. benefit to health or plan things together in local areas, like sharing a car or the environment and then tell people about it. travelling together to places. Appendix 2 : Adult Social Care Mobility Strategy Delivery Plan Mobility Strategy Delivery Plan The Council and other partners work in a way that makes it easier for people to get around. Objective Actions Outcome By when Customer outcomes We plan to work closely Work with the Total Place project to Highways and Community Assemblies know Attend Total More dropped kerbs, smooth and with Highways (Sheffield make sure accessible routes around about particular routes that need Place wide pathways to things in your City Council), the new communities are looked at. improving. i.e. where people are housed, Workshops community. Contractor for the routes to shops and doctors. 17th March highways maintenance and 2010 onwards the Community Assemblies Work with Highways on the commission More disabled and older people have filled May to July Some pathway improvements for who have some funding for for the maintenance contract. in the ‘Streets Ahead’ questionnaire about 2010 disabled and older people should be path and highway problems with paths and highways in their written into the Highways improvements. We will find area. Maintenance Contract. a way to look across Make sure disabled and older people ‘How to’ sent to 4,000 disabled and older May / June More dropped kerbs have been put people’s communities to know how to request path people. 2010 Mobility in place in some areas. see how path networks can improvements. News be improved to give ‘How to’ put in Travel Guide available to a To launch July Disabled people have access to disabled and older people large number of disabled people in different 19th 2010 information about how to request access to their formats. dropped kerbs. communities. Make sure disabled people can access Form to request path changes made more Jan 2010 Easier for disabled and older people the process to ask for path accessible and Highways agreed to fill in to make a request for a path improvements. form over the phone. improvement. We plan to look at the To write a paper on the financial and Take recommendations to the SYPTE Dec 2010 More carers can support disabled plus one carer pass to see social benefits of widening the eligibility board. and older people to travel for free. if it can be extended for for the Plus One Carer Pass more disabled or older people and if it can be made more accessible. We plan to offer travel Research the benefits and cost benefits Have the information we need to write a June 2010 People have a number they can training to more people, of Travel Training. business case. ring for information, advice and particularly in services Compile a business case for a Travel Business case can go to Cabinet for August 2010 more one-to-one support to travel. where this has been Training / Solutions Team. agreement. More people can have access to offered less. Set up a travel training /solutions team. A travel solutions team can offer; December travel training. information, advice, guidance, practical 2010 support to get around. The team can offer travel training. Mobility Strategy Delivery Plan The Council and other partners work in a way that makes it easier for people to get around. Objective Actions Outcome By when Customer outcomes We plan to set up a travel Carry out research into different buddy Set up a Travel Buddy scheme. March 2011 People have the option of a travel buddy scheme. A travel schemes and consult on the best buddy to help them make a buddy is someone who options. journey. supports somebody with Make a proposal on the type of buddy travelling as a volunteer. A scheme we want in Sheffield and how it PA (Personal Assistant) is should be run. someone who is paid to offer support and this could be supporting someone with travelling. We would like to support disabled and older people to take up some of these paid or voluntary roles. We plan to review how Mobility Operations Group to review A report to be provided to the Mobility October 2010 We have spent our money in the taxis are booked and how taxis are booked. Strategy Operations Group so a decision best way possible. monitored so that we can can be made about the taxi booking service be sure we are making the and the best use if this service. best use of the travel funding that we have. It is expected that when people have individual budgets, they may wish to book their own taxis and we will be looking at ways to make efficiencies in how we book taxis for people. Mobility Strategy Delivery Plan The Council and other partners work in a way that makes it easier for people to get around. Objective Actions Outcome By when Customer outcomes We plan to develop the Set up an expanding travel options Group set up to look at the what is on offer Feb 2010 There is a team of people from SCC kinds of transport and group to look at responding to what at the moment for disabled and older and transport providers who be travel services that people people want from the cities travel and people; and to look at being able to working on what people want, want. We also need to be transport services. respond to what people want; to work with when people write their support aware that people will want the providers and services that we already plans or use information services. good value for money. We have to make them better and more will need to work together accessible to disabled and older people. with the voluntary and Expanding Travel Options Group private sectors as key partners so that we can offer people more choices at the right prices. We plan to work with taxi Guidelines for taxi drivers. Work with Set up a taxi group including disabled Leaflet printed Disabled and older people report companies alongside taxi companies and licensing to talk people, council officers, taxi licensing and June 2010 improved taxi service. Transport 4 All in about what disabled and older people taxi trades association. Look at: partnership and Sheffield want. Training New taxi service S1 offering pre- City Council licensing Disabled people contributing or delivering developing book accessible taxis for no call out department to try to taxi training. throughout fee. improve the taxi service in Training compulsory for new taxi drivers 2010 in the city for disabled and (agreed at Cabinet). partnership Better value for disabled and older older people. Leaflet guidelines for taxi drivers on the with T4A people. safe passage of wheelchairs. We plan to work with Work with Transport Services as a key Develop a price and terms of reference for June 2010 People with Individual Budgets Sheffield City Council partner. Develop their range of services. service users buying Transport Services know how they will be charged for Transport Services to Develop their relationship with people through Individual Budgets. the bus service and the terms of develop the services that with Individual Budgets. reference i.e. how flexible the are offered to service users buses can be. and to prepare for Develop a preferred way of charging for A unit of pricing is developed that we can September People will have had a say in how Individual Budgets. Transport Services buses. consult the service users on i.e. a zoning 2010 they are charged for the Transport model for pricing as the crow flies. when they have control over how they purchase services. Mobility Strategy Delivery Plan The Council and other partners work in a way that makes it easier for people to get around. Objective Actions Outcome By when Customer outcomes We plan to work in Work with the Access Liaison Group to Let people know in the travel guide how to July 2010 People know how to find out where partnership with planners develop the parts of the strategy find out about where there are disabled disabled parking spaces are. and the Access Liaison related to the built environment parking spaces in the Travel Guide. Group to look at how we including paths and roads. can improve public spaces Develop ways of improving paths through Because the council departments to make it easier for this group. January 2010 are talking to each other better, our disabled and older people onwards. customers will see more dropped to get around. kerbs and better quality paths going to the places they need. We plan to look at the To look at routing and ways of getting Using computer software such as auto July 2010 People will be making the shortest transport provision we people around in the most efficient route to work out the best ways to get journey that provide to make sure we ways, reducing the time people spend people from home to day opportunities etc. get the best value for on Transport Services buses. To re-route buses when we have the money for our service information and have informed service users. users and family and other carers. We plan to make sure People have access to information in a Produce a Travel Guide outlining all 19th July 2010 Disabled and older people have that disabled and older way that is accessible to them. services and products available in Sheffield launch access to information which will people have access to the and nationally. help them make choices about how information they need they get around. about travel. We plan to work with The Travel Guide will include service and Aug 2010 When people are writing their other partners within Adult products that can be purchased through Support Plans, they will have Services to make sure Individual budgets. The Travel Guide will access to Travel Planning. disabled and older people be linked to Travel Planning, which will in have the information they turn be linked to Support Planning. need about what transport and travel options are available through individual budgets. Mobility Strategy Delivery Plan The Council and other partners work in a way that makes it easier for people to get around. Objective Actions Outcome By when Customer outcomes We plan to make sure Sheffield City Council, voluntary sector Staff and other supporters attend the July Guide When disabled and older people are that our staff have the and private sector staff have access to launch, know about Travel Planning and being supported with their lives , knowledge and training the information and support they need have a copy of the Travel Guide. Staff and August –Dec travel will be a key area that staff that they need to offer to offer people real choices for getting other supporters know that there is a Planning know about, or know how to find good travel solutions. around. Travel Solutions Team developing who can help about. offer information, advice and support to Dec 2010 people who want it. Mobility Strategy Delivery Plan People have good information, advice, guidance and support. Objective Actions Outcome By when Customer outcomes We plan to look at ways ‘How to’ complain will be put in Mobility More people know how to make complaints Feb and May Customers have abetter that older people, disabled News and the Travel Guides and on the and compliments about public transport Mobility relationship with transport people and people who internet. Promote the work of Transport and know that there is a point to doing so. Newsletters. companies and feel that they have support them know how to 4 All. a voice. make compliments, July 2010 comments and complaints Travel Guide about travel and transport. We plan to work with Develop a group where disabled people There is a regular dialogue between SCC June 2011 Customers have a more direct providers of travel and and SCC and voluntary sector transport and other sector transport services so relationship with Transport Services transport services to make service can talk to each other about services can be developed. and feel that they have a voice. sure they are customer new and existing services. focused and respond to feedback given to them by their customers. We plan to work with the See first action above. departments who plan and maintain footpaths to improve them where needed so that disabled and older people find it easier to get around. We plan to include When people are planning their travel People have skills and information they Aug 2010 People will feel confident to travel making people feel safe in with support, using a travel planning need to feel and be safe. opening up opportunities. travel plans. tool, they will make sure they have looked at how a person can be and feel safe. Mobility Strategy Delivery Plan People feel safe and secure with the transport option they have picked. Objective Actions Outcome By when Customer outcomes We plan to work in When people are travelling by If something happens while a person is out Dec 2010-05- Our customers feel that they are partnership with other themselves they will know how to in their community, they are aware of how 21 supported by us and they are more agencies in the city to respond if anything happens to them to report it and they get our support to do likely to report anti-social behaviour improve anti-social which is anti-social or a crime. so (through the travel solutions team). The and crime. More awareness behaviour on the city’s action is followed up and reported to our amongst police and neighbourhood buses and trams. We We have worked with our partners in customer. action groups means better would like to work towards neighbourhood action teams, so they outcomes for disabled and older a system where if disabled are aware of the needs and wishes of This information will also been provided to May 2010 people. or older people experience our disabled and older customers. our wider customers through Mobility News July 2010 a problem using public and the Travel Guide. transport, they know how to report it and they know what has been done about it. Mobility Strategy Delivery Plan People have an individual travel plan. Objective Actions Outcome By when Customer outcomes We plan to develop an A Travel Planning Tool to be developed People will have access to Travel Planning. Aug 2010 Disabled and older people will get individual travel planning to be launched in July 2010. The Project Officer will promote this tool onwards support to plan their journeys that process that is easy to use throughout Adult Services. they wish to make. and clear and that workers have had training to use. It will be person centred and include all the information people need to achieve the way of getting around that they prefer. We plan to support The Travel Plan will be linked to When people plan their lives through Aug 2010 Our customers will be able to individuals to plan for how Support Planning. A proposal to be Support Planning, the way that they will achieve their goals because they they want to get around. made to the Self Directed Support travel around will be planned at the same have planned how they will get to As part of Self Directed Board. time. A Travel Guide will outline the the places they want to get to. Support, it will be up to different travel choices people have. People Knowing the price allows people to individual people to decide can find out how much a service or product make informed choices. what to spend their funding costs. on. Sheffield will be offering The Travel Plan will be linked to Support Planning, the way that they will Aug 2010 People will have access to Travel individual budgets to all Support Planning. A proposal to be travel around will be planned at the same Planning when they are Support new service users from made to the Self Directed Support time. Planning. January 2010. We plan to Board. make sure that when someone has their individual budget and plans their life, they can also plan their travel and travel needs as they would wish to. Mobility Strategy Delivery Plan People have an individual travel plan. Objective Actions Outcome By when Customer outcomes We plan to give people The Travel Guide will show people what People can get prices for services and Aug 2010 People will know how to get prices the prices of the different choices they can have. Prices can be products. for the services and products that travel options so that they given if a person rings up the service to are offered in the Travel Guide. can make informed enquire. choices. We plan to be clear about To have an agreement from Adult Social People know and are clear about Mobility Aug 2010 People feel that the use of Mobility how Mobility Allowance Care Leadership Team about Mobility Allowance. Allowance is fair. should be contributed to Allowance and communicate this to people travel plans. people we plan with and support workers, families and carers. Mobility Strategy Delivery Plan Travel Planning is linked to Support Planning in Self Directed Support when people have Individual Budgets. Objective Actions Outcome By when Customer outcomes We plan to offer support When we are supporting with how they People will be able to make informed Aug 2010 People will be offered to try to for people to get around in get around, we will offer the most choices when they are planning how to travel in the most independent ways that help them live independent solution first and offer less spend their indicative budgets. way. This will mean they can make lives with more choice and independent options if this can’t be the most informed choice about independence. achieved. These will be guidelines as spending their money, and also we still want to offer choice. make the money go further by reducing transport their costs. Mobility Strategy Delivery Plan More people are using public transport to live life. Objective Actions Outcome By when Customer outcomes We plan to work with bus Transport 4 All will work with the SYPTE Information people access about buses Apr 2011 People will see gradual and tram companies to and transport companies to look at trams (and trains) will be improved. improvements in information with make information better for information. We will produce some transport companies. disabled and older people. information about services in the Travel Guide. The Travel Guide will let people know what is available from transport companies. We plan to work with the Transport 4 All has this as their main Transport 4 All achieve stepped Jan 2010 People will see improvements to bus and tram companies to objective. Transport 4 All work on improvements to passenger transport ongoing. their transport experience over improve the public various schemes of work to develop and experiences. time. They will know about these transport experience. improve the customer transport through Mobility News. experience. We plan to work with our Bus and tram companies attend Transport 4 All achieve stepped Jan 2010 People will see improvements to partners in public transport Transport 4 All to achieve this objective. improvements to passenger transport ongoing. their transport experience over to make buses and trams experiences. time. They will know about these more accessible. through Mobility News. They will know about our partnership work with bus and tram (and train) companies.
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