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Mobility Strategy

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Mobility Strategy Powered By Docstoc
					July-2010
Foreword

                ‘In Adult Social Care, we know that travel is a big issue for disabled and
                older people we support. Giving people support to travel in the most
                independent way that is safe for them and finding different travel solutions
                for different journeys is a key link in the chain of making choice and control
                work for people.

The delivery plan in this strategy has grown entirely from working with disabled and older
people through a full and accessible consultation. We found through talking to disabled and
older people that the barriers to travel were many and varied. Because of this wide variety of
issues that people have raised, we have responded by setting up some strong, key
partnerships as you will read in this strategy. It is important that we in Adult Social Care
work with our partners not only across the Council and Health Services, but also across city
wide, regional and national transport organisations in order to get the best services for our
customers in Adult Social Care. Also, the wider community of disabled and older people who
don’t use our services have contributed to and will benefit from this strategy because many
of the outcomes in our delivery plan support everyone to travel better.

The Mobility Strategy is a key strategy in our goal to transform Adult Social Care in Sheffield.
Sheffield is leading on giving people we support Self Directed Support. Giving people
choice and control of their care is one of Sheffield’s Corporate Plan Priorities in our
overall strategic plan ‘A City of Opportunity’. Sheffield is also one of 8 local authorities
delivering ‘Right to Control’. The Mobility Strategy is a key part of Sheffield City Council
achieving this goal.’

Eddie Sherwood, Interim Director of Adults' Services




Acknowledgements

I would like to acknowledge the time given to the Mobility Strategy Consultation by people
all over Sheffield from the physically disabled, sensory impaired, learning disabled and older
people’s communities, family carers and the people who have a role in supporting people. My
thanks goes to all those people who filled in a picture collage about their travel, voted for
their priorities, told me about their travel experiences, sent me an email, responded to the
strategy in writing or spoke to me. Over 400 people have contributed to the strategy.

Emma Cawley, Project Officer – Mobility Strategy




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Contents

                                                                  Page


Chapter 1    Summary                                                3
Chapter 2    Why have a Mobility Strategy                          11
Chapter 3    How we have written the Mobility Strategy             13
             Sustainability                                        14
             Environmental impact                                  14
Chapter 4    The context                                           15
Chapter 5    What people said they wanted                          19
             Introduction                                          19
             Aims of the consultation                              19
             How we did the consultation                           19
             What people said                                      20
             What’s the fuss we want the bus?                      22
             Excuse me I want to get on!                           23
Chapter 6    What we have now                                      24
Chapter 7    What is happening now and what are our plans          26
Chapter 8    Self Directed Support and Travel Planning             31
             Model of Self Directed Support                        31
Chapter 9    What we Spend Now                                     33
             What the Mobility Strategy Delivery Plan Will Cost    33
Chapter 10   Communication and Consultation                        35
References                                                         36
Appendix 1   Vision and Outcomes
Appendix 2   Delivery Plan




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1.0   Chapter 1            Summary of The Mobility Strategy

1.1   Why have a Mobility Strategy?

1.2   Sheffield City Council Adult Services provides services to people who need support to
      live independent lives. Mobility, or travel, is a major factor in whether people can live
      the lives they want to lead and to people being included and part of the community.

1.3   Sheffield, like the rest of the UK, has a growing elderly population and a growing
      disabled adult population, and more of these people are likely to need services in the
      future. We need a Mobility Strategy to make sure we are enabling people to get
      around in the best and most independent way that they can, and that we are able to
      provide services for those who need them.

1.4   Sheffield is at the forefront of giving disabled and older people control over their care
      and support. How people get around is a key part of having control over their lives.
      The Mobility Strategy needs to look at how we can support people who are choosing
      to have their support and care provided in a way of their choice. If a disabled or older
      person wants to do something that involves a journey, then they should have choices
      about how to make that journey and support if they need it.

1.5   Sheffield City Council needs to make sure we are providing value for money for the
      people who use Adult Social Care and the wider public.

1.6   How we have written the Mobility Strategy

1.7   Adult Social Care felt it was important to start the Mobility Strategy with the people
      who are most affected by it. So a consultation was held with disabled and older
      people, family carers, workers in Adult Services and partners from transport providers
      and the voluntary and private sectors. We looked at different ways of getting around,
      what was good about them, what made them difficult to use and what some of the
      potential solutions were. These potential solutions were written up and people then
      voted for what they felt were the most important priorities.

1.8   The Mobility Strategy brings together what we already know about how people get
      around in Sheffield. It looks at national and local research and what people have told
      us during a consultation which spanned 3 months and involved more than 400 people
      and visits to 24 different groups.

1.9   What People Said

1.10 From what people have told us, there were 49 individual priorities. The Mobility
     Strategy Team organised these under 7 outcomes and agreed on a vision for what we
     jointly wanted to achieve. This is the vision:

       ‘People have good, individual, sustainable travel solutions to enable them
                                       to live life’


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      We agreed 6 overall outcomes. Outcomes are what will happen if we have got what
      we want. These are:

          1. The Council and other partners work in a way that makes it easier for
             people to get around.
          2. People have good information, advice, guidance and support.
          3. People feel safe and secure with the travel options they have picked.
          4. People have a travel plan.
          5. Travel Planning is linked to Support Planning in Self Directed Support
             when people have Individual Budgets.
          6. More people are using public transport to live life.

1.11 As well as these 6 outcomes we want people to have good value for money either
     when they are buying their own services with Individual Budgets or when we, Adult
     Social Care are buying services for people.

1.12 Partnership Work

1.13 To get the best results for the disabled and older people we serve, we know that we
     need to work in partnership with some key partners inside and outside of the City
     Council. Some key partnerships we need to help us deliver the outcomes:

1.14 Transport and Highways

      Transport and Highways will be key in helping us deliver path improvements for
      disabled and older people, and they will be key partners in making sure disabled and
      older people’s needs are looked at in any future highway plans and any future
      transport plans like the big transport plan for South Yorkshire for the next 15 years,
      the Local Transport Plan 3 (LTP3).

             ‘Accessibility is a key priority of the second Local Transport Plan (2006 - 2011).
             We are working to improve access to services and facilities for everyone,
             making it easier for people to get to where they need to go. Major schemes,
             development and regeneration all contribute to this. Community Assemblies
             have local budgets to make improvements, and local accessibility strategies
             have been developed in Southey Owlerton and Brightside Shiregreen to help
             inform decisions. Initiatives such as neighbourhood street audits, through
             Sheffield's Let's Change for Life Programme (led by NHS Sheffield and Sheffield
             City Council), are also being carried out across the city.

             Maintenance of the highway is a key element to combating potential barriers to
             access and from August 2011, as part of the Private Finance Initiative, the
             Council will be able to provide a much higher standard of footway maintenance
             and a significant improvement in street lighting standards.

             Partnership working plays a major role, influencing a wide range of initiatives
             which contribute towards improving access for example to public transport.
             Work with the South Yorkshire Passenger Transport Executive; transport
             providers and user groups including Transport4All and the Access Liaison

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           Group; the Adult Social Care Mobility Strategy; all representing the interests of
           people with disabilities, all contribute towards this.

           The development of the third Local Transport Plan will be based around the
           national strategy Delivering a Sustainable Transport System (DaSTS) goals and
           challenges, which include Promoting Equality of Opportunity. Improving access
           for all and the development of initiatives to support this will therefore play a
           key role in the future.’

           John Bann, Head of Transport and Highways

1.15 Community Assemblies

     There are 7 Community Assemblies in Sheffield, with a devolved budget to spend on
     issues that are raised by people in the community. The Community Assemblies have a
     budget for path improvements and can fund small projects that affect a particular
     community. We will work with the Community Assemblies on issues that are brought
     to our attention when we are working on travel planning in communities.

           'Community Assemblies are one of the key ways that the Council ensures that
           local needs are addressed. Providing a strong legal framework for Ward
           members to make decisions about what matters locally, they ensure that the
           views and opinions of local people are heard and acted on.

           Sheffield's Mobility Strategy provides a real opportunity for Assemblies to work
           with and for people who have travel needs, and with an active and open
           dialogue with local people, the Assemblies can directly address their
           travel needs.

           For example, there is now a clear way in which the Assemblies can respond to
           the Adult Social Care Mobility Strategy, through the delegated 'Highways
           Schemes' that Assemblies are responsible for.’

           Vince Roberts, Partnership and Local Action Manager

1.16 South Yorkshire Passenger Transport Executive

     We will need to work with the South Yorkshire Passenger Transport Executive
     (SYPTE) on several areas of the Mobility Strategy Delivery Plan, on issues like passes,
     access to public transport for disabled people, feeling safe on transport and accessible
     information. We will work with SYPTE on objectives that have been passed to
     Transport 4 All.

           ‘South Yorkshire Passenger Transport Executive (SYPTE) is responsible
           for the development of public transport in South Yorkshire. Our role is to
           encourage the maximum use of public transport throughout South Yorkshire
           and to promote growth of the public transport network. We work closely with
           transport service operators, local councils and other key stakeholders to
           develop the network and services across the county. The accessibility of the

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            network and of our information services is a key part of this and to achieve it
            we are working on many projects including the Adult Social Care Mobility
            Strategy, which we endorse. The SYPTE are working on the outcomes of the
            strategy through Transport 4 All and through direct contribution to the Mobility
            Strategy Project Team and working groups.’

            Damian Dutton, SYPTE

1.17 Transport 4 All

     Transport 4 All are an established partnership between disabled people, councillors,
     council officers and public transport providers. The group has an action plan to make
     public transport accessible to all. Transport 4 All have added parts of the Adult Social
     Care Mobility Strategy Delivery Plan to their Action Plan and we are working together
     on those issues.

            ‘Transport4All members were involved in the consultation on the Mobility
            Strategy, and we welcome the results and the positive input to Transport4All
            from Adult Social Care. Several of the outcomes of the Mobility Strategy
            overlap with Transport4all's own work, and we have incorporated these into
            our action Log; they include work with taxi companies, work on scooters on
            public transport and work around feeling safe on public transport.

            Transport 4 All formally endorsed the Mobility Strategy at its meeting in April
            2010, and we look forward to working with Adult Social Care in the future.’

            Julie Smethurst, Transport 4 All

1.18 Access Liaison Group

     Access Liaison Group are an established partnership between disabled people,
     councillors and council officers. The group has an action plan to make Sheffield
     streets and buildings accessible for all. The Access Liaison Group have added parts of
     the Adult Social Care Mobility Strategy Delivery Plan to their Action Plan and we are
     working together on those issues.

            ‘The Access Liaison Group (ALG) is helping Sheffield City Council deliver its
            Adult Social Care Mobility Strategy. The Access Liaison Group works in
            conjunction with officers and Councillors, together with any others who play a
            part in achieving and providing an accessible environment. The role of the ALG
            is to advise SCC and the community on the provision of a balanced level of
            access for all disabled people. The ALG, therefore, was seen as a key working
            partner in helping SCC deliver its strategy. The Mobility Strategy Project Officer
            is working with us on footpath and footway repair and linking in to the
            Highways Maintenance Project.’

            Brian Watchorn, Chair Access Liaison Group

1.19 Transport Services


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     Transport Services run minibuses for both Adult and Children’s Services. They are a
     key partner in the Mobility Strategy because they transport over 350 disabled adults
     to day opportunities every day. They provide a safe, reliable and valued service. With
     the Mobility Strategy, Transport Services can help us deliver new travel options for
     people who we support and help disabled and older people have more choice and
     control.

           The City Council has a number of priority projects running at the same time
           which have links and dependencies to each other. It is important therefore that
           decision's which are taken for one project also take into account the impact this
           has for others.

           Two such projects are the Mobility Strategy and the Transport Transformation
           Project, these report separately to their respective boards.

           Myself, Neil Dawson Head of Transport Services and Josie Bennett Head of
           Learning Disabilities both have seats on each of these boards to ensure that
           the decisions which are taken consider the needs and impacts to both projects.

           Neil Dawson, Transport Services

1.20 Transformational Transport Project

     The Transformational Transport Project is looking at all of the transport we provide as
     a local authority to see how it should be managed and to make sure we are running
     transport as well and efficiently as we can. This includes Council staff driving their
     own cars (called the grey fleet), how we use taxis and our minibuses. The
     Transformational Transport Project and Adult Social Care will work together to make
     sure we get the best services and the best value for our staff and customers (disabled
     and older people).

           ‘The Transport Transformation project is looking at all forms of transport
           activity across the Council and at ways it can be improved and delivered more
           consistently. The Mobility Strategy is a key element of Communities forward
           thinking and the project is working hand in hand with the strategy team to
           ensure consistency with the Council's wider vision of the future of transport.’

           Edward Day, Transport Transformation

1.21 Children and Young People’s Services Special Educational Needs (SEN)
     Transport Group

           The SEN Travel Strategy Group was established in CYPS to monitor
           expenditure on SEN transport and to explore innovative ways of delivering
           quality travel assistance for children and young people entitled to receive it, to
           identify areas of best practice across the UK and to develop productive
           partnerships with groups involved in similar activities. There has been
           extremely positive interaction between this group and the Mobility Strategy
           where similar issues prevailed and one of the many welcome outcomes has

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           been a joint approach across children's and adult services to the delivery of
           independent travel training.

           Martin Green, Children and Young People’s Service

1.22 Post 16 Transport Group

     The Post 16 Transport Group oversees the transport or travel support provided to
     young people who are in education or training after the age of 16. Young disabled
     people can be in education or training now until they are 25 years old. They could be
     supported by Adult Services as well, and people will get better services if we work
     together to solve some of the problems and issues about travel and different choices.

           ‘The Children and Young People's Service has valued the opportunity to help
           develop the Mobility Strategy. Key areas of shared concern have comprised -
           ensuring travel arrangements for vulnerable people represent value for money;
           identifying and adopting areas of best travel practice in other local authorities
           and regional partnerships; safe travel for wheelchair users; developing
           personalised travel plans for vulnerable people; promoting healthy and socially
           inclusive activities (such as cycling) for people with disabilities. A key piece of
           work for 2010 will be a joint project to develop and sustain independent travel
           training for people of all ages in Sheffield.’

           Martin Green, Children and Young People’s Service

1.23 Post 16 Transport Group

     Disabled adults, older people and disabled children and young people often have the
     same issues and problems when it comes to getting around, so there are many areas
     of work that we can work together with Children’s Services on. There are also some
     actions that we can do together. It is important that we make sure we work together
     so that young people, as they move from Children’s to Adult Services, get a good
     service.

           The Post 16 Transport Partnership exists to address the travel requirements of
           young people attending school or college but not covered by statutory local
           authority transport duties. Members of the partnership include representatives
           from the Learning and Skills Council, Children and Young People's Service,
           Connexions, the local colleges, South Yorkshire Passenger Transport Executive
           and, from early 2009, Adult Social Care with whose help progress on the
           Mobility Strategy has been reported on and tracked. The Partnership has
           worked with the Learning & Skills Council and used grant funding to promote
           and develop a range of projects, in particular Independent Travel Training for
           young people. The Partnership also takes the lead on preparing an annual
           policy statement on travel for post 16 learners. From this year specific
           attention has to be given to learners with learning difficulties or disabilities up
           to the age of 25. This requirement has generated valuable input from Adult
           Social Care and has helped to meet to the aspiration for young people to make
           a successful transition to adulthood.

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           Martin Green, Children and Young People’s Service

1.24 Community Transport

     Community Transport are voluntary sector organisations that provide transport
     services for disabled or older people. Community transport in Sheffield is largely
     funded by South Yorkshire Passenger Transport Executive (SYPTE). Sheffield has a
     large and valued service running 3,500 – 4,000 journeys a week and demand is
     growing. This is often by accessible minibus, or by organising volunteers to take
     people by car. They are key to the Mobility Strategy because they can help us to offer
     choice to disabled and older people who want to live different lives, which will include
     going to different places in different ways.

           ‘Community Transport is about supporting people to travel who can’t use public
           transport. We are keen, as the voluntary sector, to respond to the Self Directed
           Support challenge and to play our part in helping people to get to the places
           they want to. We have been working, together, on how we can offer more
           travel options to disabled and older people and looking at how we can respond
           to what people want when the have their own budgets. We are looking
           forward to future work with the Mobility Strategy Team.’

           Ian Jenkinson, Sheffield Community Transport

1.25 Health Services

     Health services in Sheffield offer some transport services to patients in Sheffield
     through patient transport. Health services need to make sure that disabled and older
     people can get to their appointments but also Health services have been involved in
     ‘Active Sheffield’. Mentioned later in this Strategy, people are not able to access
     exercise and health opportunities, sometimes because they can’t get there. So we will
     work together with health to make sure everyone benefits from the increased choice
     that the Mobility Strategy intends to offer people.

           The NHS Sheffield welcomes the opportunity to work in partnership with Adult
           Social Care on the Mobility Strategy, looking at joint solutions to issues we
           have in common. One such area is transport for patients to non-urgent
           appointments and treatment where improving knowledge of the travel options
           for patients and carers through the travel guide could have a positive impact.

           Also, a lack of travel opportunities are often cited as a key barrier to people
           accessing health and exercise opportunities. Working in partnership with the
           Mobility Strategy will enable us to tackle this issue and help us to make
           Sheffield the healthiest city in the country.

           Suzanne McAllister and Steven Haigh, Sheffield PCT




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1.26 Delivering The Mobility Strategy

1.27 To make these outcomes happen, we will set up a Mobility Strategy Project Board.
     The Board will direct the work of a Project Team. The Delivery Plan, which says what
     we want to deliver; how we will deliver it; and by when. The delivery plan can be
     found at the end of this document.

1.28 The delivery plan in detail is attached as an appendix to this strategy. Some of the
     delivery of the Mobility Strategy is about making sure we have developed the right
     partnerships as you can see above. However, there are some key areas of activity
     that can be highlighted in this Summary:

1.29 Travel Planning

       The Mobility Strategy Project Team will develop a Travel Planning tool. This will help
       people plan their journeys starting with the most independent option, which will also
       provide people with the best value for money. The Travel Plan is person centred and
       encourages people to look at different travel options for different journeys and to look
       at all the journeys they wish to make and how they choose to make them.

       We need to be clear that when a person has a plan for how they get around, the
       person’s Mobility Allowance must be contributed to their travel. If this is a mobility
       car, it must be used for supporting the disabled or older person to get around as part
       of their overall plan. Other journeys may be funded through an Individual Budget or
       from a person’s own funds. This can be planned with support from Adult Services.


1.30 Travel Guide

       The Travel Guide, developed with the help and support of disabled and older people
       and the support of all our partners, will be a comprehensive booklet. The Travel
       Guide will give people the information they need to make decision about how they get
       around. The Travel Guide has information about services and products that can help
       disabled and older people get around. It can be used on its own or with a Travel Plan.

1.31 Travel Solutions Team

       So that disabled and older people have access to the widest range of possible
       transport choices, we will write a Business Case. The Business Case will make a
       request that we set up a Travel Solutions Team. This team could be a joint team with
       Children’s, Adults and Health services. The team will offer information and advice to
       disabled and older people who want transport solutions, but it will also offer travel
       training. Travel training teaches disabled and older people the skills that they need to
       travel independently on public transport or walking or cycling.




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2.0   Chapter 2           Why have a Mobility Strategy

2.1   According to the report ‘Improving the Life Chances of Disabled People’, transport is
      ‘the issue given by disabled people most often as their biggest challenge’1

2.2   Sheffield City Council Transport Services are invaluable for many people and people
      feel safe and secure with the service and it is seen as reliable. Overall, people report
      a good, friendly and professional service from bus escorts and drivers. However Adult
      Services do not provide the buses except to go to service during the week. Taxis
      similarly are valued, but not always accessible or available when needed. It is
      recognised that many people would benefit from alternative ways to get around and
      that these different ways of getting around could be different for each person. We
      would like to be able to offer people more choices in terms of getting around. This
      does not mean stopping services for those that need them.

2.3   In Adult Social Care it has been some time since we have looked at whether we are
      spending transport money in the best way to provide the best services for the people
      that need them.

2.4   In Sheffield we have a growing population of disabled and older people who may
      need support from Adult Services from our existing resources. This means we have to
      look at how we will spend the money we have to offer services to a larger number of
      people.

2.5   In an Adult Services review of the information we have about learning disabled young
      people, we found that the overall number of people with a learning disability in
      Sheffield increased by 25% in the ten years between 1998 and 2008. The number of
      children and young people with a learning disability increased by nearly 120%, and
      young people with PMLD (Profound and Multiple Learning Disabilities) were found to
      have an unprecedented level of health and social care need, which will increase
      further as they enter adulthood.

2.6   The report predicted that over the following ten years, there will be a 27% increase in
      adults over 20 with a learning disability from 2,020 in 2007 to 2,575 in 2017.

2.7   The Apprenticeships, Skills, Children and Learning Act 2009 states that responsibility
      for securing 16-19 education and training is transferred to local Councils. The City
      Council will have a duty to provide ‘enough’ suitable education and training for young
      people up to their 19th birthday and for learning disabled young people up to their
      25th birthday. As we need to provide education and training for more people, Sheffield
      City Council needs to consider whether there may be additional or different transport
      needs and how this will be organised.

2.8   In writing the Mobility Strategy, we have a chance to look at the services we are
      offering, and how we can support people to lead better and more independent lives
      by making it easier to get around.

2.9   The Learning Disabilities Partnership Board report ‘Have a Good Day’ found that to

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       have a good day, learning disabled people need effective and flexible travel support
       but felt that access to this support was ‘inconsistent, with no clear eligibility criteria’2.
       The report noted that because mainstream transport was not accessible for many
       people, we needed to rely on specialist transport and this ‘does not promote people’s
       independence, or deliver best value for Sheffield. There is a need to make sure that
       travel support promotes independence and social inclusion, and to make sure
       specialised transport is prioritised for people who need it most’3. The ‘Have a Good
       Day’ report said that improving travel support was a priority and the Mobility Strategy
       should ‘develop new approaches to person centred travel planning, clear eligibility
       criteria, improvements in the overall coordination of local services through new
       partnerships and technology, and better access to mainstream transport’4.

2.10 Active Sheffield, in their report, ‘Physical Activity and Disabled People : Action Plan
     2009-20115 found that transport was one of the main barriers to accessing physical
     activity. Research by a New Perspectives Survey quoted in the Action Plan said that;
     transport was inaccessible; the attitudes and behaviour of transport providers is
     sometimes unhelpful; transport is too expensive; and, transport does not go door to
     door.

2.11 The availability of transport or travel opportunities for disabled people is important to
     carers as described in the Sheffield Carers Strategy. Carers said it was important to
     have a life outside of their caring role and therefore it was important that ‘there are
     transport and travel schemes which enable carers to use services and have a social
     life’6.




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3.0   Chapter 3            How we have written the Mobility Strategy

3.1   This document has been produced by the Mobility Strategy Project Board. The Board
      has representatives from the Joint Learning Disabilities Service, Physical Disabilities
      and Sensory Impairments Service, Older People’s Service, Transport and Highways,
      Planning, Children and Young People, Sheffield Primary Care Trust, Transport Services
      and Sheffield Community Transport and is chaired by Josie Bennett, Head of the Joint
      Learning Disability Service. We have looked at what national research, government
      documents or national legislation may support Sheffield’s Adult Services Mobility
      Strategy. We have also looked at any local research, local authority documents or local
      priorities that may support Sheffield’s Adult Social Care Mobility Strategy. By doing
      this, we can make sure that we are aware of any opportunities that are available in
      Sheffield, that we have looked at how we can work with people who are looking at
      similar pieces of work and that we have not missed any opportunities to work together
      on some aspects of this strategy that will benefit older and disabled people that we
      offer services and support to.

3.2   We held a planning event on the 9th April 2009 at Sheffield town hall. People
      representing disabled and older people, family carers, workers in Adult Services and
      partners looked at different ways of getting around, what was good about them, what
      made them difficult to use and what some of the potential solutions were. These
      potential solutions were written up and people then voted for what they felt were the
      most important priorities.

3.3   During May, June and July 2009, we consulted over 400 people, learning and
      physically disabled people, sensory impaired and older people, family carers, front line
      staff and managers, people in the voluntary sector and partners from other
      organisations. People could tell us what they wanted in different ways. Some groups
      made picture collages, some read the draft strategy and wrote back, some went to a
      consultation session that Emma Cawley arranged and some people talked to Emma or
      sent her an email. We asked people to vote for the things that were the most
      important. This will help us to decide which things to do first or to spend a lot of time
      on. During the consultation Emma visited 24 groups. As well as this we have
      information from two research projects done by Sheffield University, Work Ltd, SUFA
      and Mencap called ‘What’s the Fuss We Want The Bus?’, which is about using the
      buses and ‘Excuse me I Want To get On!’, which is about using trams.

3.4   The Mobility Strategy Group is committed to the ‘social’ model of disability. For the
      purposes of this report, disability is defined as disadvantage experienced by an
      individual resulting from barriers to independent living or educational, employment or
      other opportunities that impact on people with impairments and/or ill health. We aim
      to do whatever we in Adult Services can do to remove barriers to travel for disabled
      people and increase choice.

3.5   This document has been written mainly for people who use Adult Services in Sheffield
      who use transport services or have difficulty getting from place to place. However, it is
      expected that many of the key priorities will benefit a wider group of older and
      disabled people. This strategy will not look at transport issues outside of Sheffield

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      although some of the actions may have an impact across South Yorkshire.

3.6   Sustainability

      Anything that we plan to do in the Mobility Strategy Delivery Plan must be sustainable
      in that we must be able to keep doing it for many years and not just for a few months.
      It is important therefore that we get things right in the beginning. We think we are
      more likely to get things right if the people who are affected by the plans, disabled
      people, older people, families and family carers, workers in Adult Social Care and our
      partners are involved in the strategy from the start and are planning the solutions that
      work for them. Sometimes we might ‘pilot’ an idea. This means we will try something
      out for a short time to see if it works. We will set up reviews so that we can test if
      things are working and we can make changes if they are not.

3.7   Environmental Impact

      At the delivery plan stage we will look at the environmental cost of our proposals. This
      means that we will look at what impact anything that we plan to do will have on the
      environment and we will see if there is anything we can do to reduce our impact on
      the environment in line with Sheffield City Council’s plan to reduce the carbon
      footprint7.




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4.0   Chapter 4            The Context

4.1   The Chronically Sick and Disabled Persons Act (1970) requires local authorities to
      provide for or assist with getting to and from services provided under the act. This
      means that Adult Services has a responsibility to make sure that people who use
      services have to either transport people to get to services or help people to find ways
      to get to services.

4.2   Fair Access to Care Services (FACS) are national guidelines on who can access Adult
      Social Care. This is based on a person’s needs and circumstances. Sheffield Adult
      Social Care will only provide transport for people who are eligible for services under
      FACS. How services are delivered is changing to Self Directed Support in Sheffield and
      this is talked about later in this strategy.

4.3   The Disability Discrimination Act (DDA 2004) was the first anti-discrimination
      legislation specifically about disabled people. It means it is against the law to stop
      disabled people participating in society which includes employment, shops, public
      services, housing and schools and colleges.

4.4   The government report ‘Improving the Life Chances of Disabled People’ found that
      there were three key areas of work:

       Removing barriers to inclusion;
       Meeting individual needs; and
       Empowering People8.

4.5   The report recommended that ‘The Department for Transport should, from 2005
      onwards, encourage local authorities to play a strategic role to ensure that disabled
      people do not experience barriers at any stage of the journeys they need to make’ 9.
      The report recommended that:

       Local Authorities should be encouraged to use the framework provided by the
        Accessibility Planning Guidance, to address the travel experiences of disabled
        people, including those whose transport needs relate not to the physical
        environment but to the way a service is provided.
       Disabled people and their organisations should be fully involved in the monitoring
        and implementation of Accessibility Strategies (required as part of Local Transport
        Plans).

4.6   The government’s vision is that “By 2025, disabled people in Britain should have full
      opportunities and choices to improve their quality of life, and will be respected and
      included as equal members of society”10. The report also said that key areas of work
      we need to do (that are relevant to this Mobility Strategy) are:

       Helping disabled people to achieve independent living by moving progressively
        to individual budgets for disabled people and in the shorter term, improve the
        advice services available to disabled people and to address existing problems with
        suitable transport.

15
        Facilitating a smooth transition into adulthood by putting in place improved
         mechanisms for effective planning for the transition to adulthood and the support
         that goes with this; removing “cliff edges” in service provision; and giving disabled
         young people access to a more transparent and more appropriate menu of
         opportunities and choices11.

4.7    Sheffield Adult Services wrote a proposal for developing a Mobility Strategy which was
       agreed in April 2008. The document said that Adult Services should aim to achieve:

          Travel options that lead to better outcomes for people;
          Individual approaches that give people more choice and control;
          Developing skills around travel to lead to new opportunities for people;
          Positive experience of travel/transport;
          A system that is well coordinated and cost effective.

4.8    This should be based upon the principles of:

        The ‘tiered model of needs and services’, which underpins strategies for all Adult
         Social Care in Sheffield;
        Travel support to help people participate fully in the community based on individual
         travel plans;
        Moving away from traditional ways of working to do some things differently and
         look for new ideas;
        Working together with service users, carers and partners;
        Planning travel support that is affordable within existing resources into the future;
        Planning travel support that is individualised and flexible;
        Identifying options that have regard for the environment12.

4.9    The Sheffield City Council plan ‘A City of Opportunity Corporate Plan 2008-2011’ has
       decided what the priorities for the city are and many of them are relevant to this
       strategy such as:

          Better transport links (from city to city);
          Reducing anti-social behaviour and crime;
          Reducing carbon footprint;
          Public transport that is easier to use;
          Giving people choice and control of their care;
          Improving public health;
          Supporting vulnerable adults to be healthy and independent13.

4.10 Valuing People Now (2009) is a government strategy for people with learning
     disabilities. The strategy has an objective that ‘by 2011, people with learning
     disabilities will be able to use public transport safely and easily and will feel confident
     about doing so’14. The strategy says that being able to access good, regular and
     accessible transport is vital for people to connect to jobs, training, services, friends
     and family. Valuing People Now has some actions that we will need to include in our
     action plan.



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4.11 This Mobility Strategy is about Adult Services, or Social Care. Our Lives, Our Choices
     is a paper written by the Local Government Association (LGA). The LGA is a voluntary
     organisation that tells the government about what local councils want. The paper says
     that ‘Social Care should enable people to live their everyday lives the way they
     choose’15 and that people should be able to access the systems easily, understand
     what support is available and know if they are eligible and what contribution they
     might need to make.

4.12 A lack of accessible transport for disabled people has an impact on our economy.
     Disabled people travel a third less often than the general public16. ‘A lack of accessible
     means of independent travel creates social exclusion for many disabled people’17.

4.13 The Disability Equality Duty is aimed at statutory bodies such as the Local Authority.
     This legislation says that local authorities must be pro-active in removing
     discrimination of disabled people.

4.14 Difficulties in accessing transport is one of the main reasons why disabled people are
     excluded from doing things that non disabled people do. ‘Disabled people travel a
     third less often than the general public and over a third of those who do travel
     experience difficulties, the most common being getting on or off trains or buses18.
     Disabled people are less likely to be well off and so are more likely to be reliant on
     public transport. However, people with physical and/or sensory impairments have less
     access to it. Significant physical barriers still exist but accessible public transport is
     being rolled out progressively and deadlines have been set by which all public
     transport will be accessible19. Learning disabled people have barriers to accessing
     public transport such as higher costs when someone needs to support them and
     ‘negative attitudes and harassment are also reported to be key barriers to getting out
     and about’20.

4.15 Help the Aged in their report ‘In The Right Place’ said that ‘too many older people are
     left alone and isolated because bus, trains or transport links are poor. Older people
     are facing hardships simply because they are old. With poor travel, or because they
     live in rural areas, simply getting from A to B can be an ordeal for some older
     people’21. The report stated that ‘21% of men and 33% of women aged 75 and over
     in ‘fair/poor’ health said they had difficulties getting to local shops’22.

4.16 In the Help the Aged report ‘In the Right Place’, after carrying out some research with
     older people said that ‘local neighbourhood conditions have a significant effect on
     older people’s quality of life’23 and this includes roads, pavements and where
     crossings are placed.

4.17 Research into barriers to public transport for older people found that ‘fear of crime
     and antisocial behaviour on public transport and at bus-stops and stations has been
     consistently shown to deter older people from travelling’24. Sheffield City Council’s A
     City of Opportunity Corporate Plan for Sheffield says that ‘feeling safe and secure is
     essential to people’s quality of life.’25. The plan says that although burglary and
     violent crime have fallen recently, ‘there remain challenges for the city in particular to
     tackle anti-social behaviour and low level crime’26.



17
4.18 The Sheffield City Council Transport Service minibus service is invaluable for many
     people for whom travelling any other way is difficult. Care4You’s research into older
     people using day services and transport in Sheffield, ‘Enjoyed or Endured?’ found that
     only 1.6% of the people surveyed used public transport, 8.8% used taxis but 75%
     said they did not use any other form of transport27. They are regarded as reliable,
     consistent and safe. The Transport Service minibus service is particularly important to
     people who cannot travel by public transport or taxi or because they are not
     accessible for all mobility scooters, powered wheelchairs, and some people have not
     had the chance to learn to travel in a different way, don’t have the confidence or are
     concerned about safety. The bus drivers and escorts are valued and often provide
     daily contact with services.

4.19 As part of the report ‘A City of Opportunity, Corporate Plan 2008-2011’ Sheffield City
     Council’s Transport and Highways Department will be making public transport cleaner
     and more reliable. They will also be improving park and ride provision, improving
     access to train stations and improving public transport information28.

4.20 South Yorkshire Passenger Transport Executive give funding to the bus and tram
     companies to pay for routes that are needed but don’t make a profit and to pay for
     free travel and cheaper travel for people who are eligible. They can ask for changes
     to the bus routes that they fund, but not to commercially operated routes. The aim of
     the plan ‘A City of Opportunity’ is for the number of people travelling by bus to grow,
     bus punctuality to increase to 90% and reliability to increase to 95%29. SYPTE fund
     community transport in Sheffield.

4.21 Sheffield is one of 8 cities in the UK to have ‘Healthy City’ status and this is accredited
     by the World Health Organisation. This means that we are working to improve the
     health of the city in a number of different ways. Active travel is a good way to have
     some exercise everyday such as going to the shops or walking to the bus stop. Many
     disabled and older people do not have opportunities to exercise. We will seek to work
     with the PCT in Sheffield to promote active travel as a healthy option for people
     where this is an option.




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5.0   Chapter 5           What people said they wanted

5.1   Introduction

5.2   Between May and July 2009, the Mobility Strategy Project Officer talked to people to
      find out what was important about getting around and what were the barriers to
      getting around. This was a big consultation and involved over 400 people. The Project
      Officer visited 24 groups including learning disabled, physically disabled and older
      people’s groups, staff groups, carers groups and other interested groups such as the
      voluntary sector. People responded to the draft strategy in different ways, including
      writing in, telephone calls, talking about travel experiences and putting together
      picture collages about travel experiences. People identified what needed to happen to
      make getting around easier for disabled and older people and they were asked to
      vote for their priorities.

5.3   Aims of the Consultation

5.4   We want our services for disabled and older people to be the best possible services.
      We recognise that in order to achieve this we need to make changes and we believe
      that they will be the right changes if we have consulted people properly. We will also
      involve disabled and older people in how we make those changes we need to make.
      It was important in the consultation that we;

            Listen to people and find out what’s important in their lives
            Find out about the different travel services and how they work
            Think about how services should be providing travel support
            See if there are ways that we can work better together

5.5   How we did the Consultation

5.6   The first stage of the consultation was a planning day at the Town Hall on the 9th
      April which 67 people attended. We asked people what was important to them about
      transport and what the barriers were to them getting around. We asked what the
      solutions to these barriers were and then people voted for their priorities using hand
      held voting machines.

5.7   The solutions that people suggested were then taken to many different groups and
      they were added to and people voted for the ones that were most important to them.

5.8   The draft Mobility Strategy for consultation was sent to people by email or by post
      where they were on a contact list. Details of the consultation and how to be involved
      were advertised in Mobility News, which went to learning disabled people and their
      carers, went to people using Physical Disabilities and Sensory Impairment (PDSI)
      service and to Sheffield 50 plus and expert elders newsletters. Details also went out
      with many other networks such as the voluntary sector network.




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5.9    What people said

5.10 In this section you can see the main things that people have said. This has been
     arranged under 6 overall outcomes. More detail on all of the key priorities and the
     order of importance that people have given them can be found at the end of this
     document in Appendix 1.

5.11      1. The Council and other partners work in a way that makes it easier for
             people to get around.

5.12 People said that it was important for us to look at how the ‘with-carer pass’ worked
     because it was not always possible to use it and it was felt that the pass was not
     available to all people who needed it.

5.13 People felt that travel training and travel buddies (people who support self-travel)
     should be made available for disabled people.

5.14 People said that Transport Service minibuses were important to them and drivers and
     bus escorts were valued, professional staff. People felt that the Transport Service
     minibuses were safe and reliable. For many carers, bus escorts and drivers meant
     they had daily contact with services.

       For some people, the Transport Services minibus journeys felt too long. Transport
       Services found in a recent survey that most journeys were below 90 minutes. Journey
       times do vary and some people do travel a long way across the city. Some people
       wanted to know when they will be picked up and when they will arrive. People felt
       differently about the Transport Service minibus service. For some, the journey was an
       enjoyable part of their day and for many families, the bus service provides contact
       with Adult Services. For some disabled and older people however, the fact that the
       Transport Service minibus service is not as flexible as other transport, meant that
       they arrived late at activities they wanted to join in or picked up early. Some people
       felt that the length of some journeys might make an existing health problem worse
       for some service users. Many people felt that there should be a more direct way to
       make what was often a short journey.

5.15 Accessible taxis were very important as a way of getting around for disabled and
     older people and people had mixed experiences of taxi journeys. People asked that
     the Local Authority work with taxi companies so that they know the do’s and don’ts of
     providing services for disabled people.

5.16      2. People have good information, advice, guidance and support.

5.17 It was clear during the consultation that information about what options are available
     to people would be key to the success of the mobility strategy. People said that
     disabled and older people needed the right information about travel solutions and
     workers needed the information too.

5.18 People also felt that it would be good if travel for service users could be co-ordinated


20
       so that people could consider who might live locally who they might wish to travel
       with.

5.19 People were interested in how individual budgets might help them have individual
     solutions and what they might be able to buy or organise through their individual
     budget.

5.20      3. People feel safe and secure with the transport option they have
             picked.

5.21 The design and maintenance of footpaths in Sheffield was seen as a big barrier to
     using public transport. People said that safety and security should be taken into
     account when services help people plan their travel.

5.22 People said that there were some issues about school children’s behaviour on buses
     and trams that made them feel unhappy about using public transport.

5.23 Disabled people have talked to us about not feeling safe in taxis and that they are
     often not clamped in when they are using a wheelchair and that some drivers have
     poor behaviour around picking up wheelchair users. In contrast, many disabled
     people have reported that getting to know a good taxi driver is invaluable and that
     professional business relationships are important to many people for whom taxis are
     an important way of getting around.

5.24 People said that bus drivers set off before they have sat down and don’t stop at bus
     stops even if they have pressed the bell if they haven’t got up.

5.25      4. People have an individual travel plan.

5.26 People said that when services are helping people plan their travel, it needs to be
     from door to door and take in all parts of the journey. People wanted more support to
     help plan journeys out of Sheffield around South Yorkshire. People said that when
     other plans were done to help disabled and older people live independent lives or
     lives with more choice, how people get around should be looked at at the same time.
     People said that staff in services would like to feel confident about offering people
     better travel solutions.

5.27      5. Travel Planning is linked to Support Planning in Self Directed Support
             when people have Individual Budgets.

5.28 People said that other options should be made available to people other than
     Transport Service minibuses or taxis. People said that it should be clear who is eligible
     for transport provided by the council and who isn’t and that those that are not eligible
     should be offered different kinds of support. However, how services are delivered has
     moved on since the Mobility Strategy was first written and now it is more appropriate
     to link Travel Planning to Individual Budgets when people will have their own Social
     Care money and be able to make choices in how to spend it to meet their agreed
     outcomes.



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5.29 People also asked that the booking system for taxis paid for by Adult Services be
     looked at because at present it is not the best use of social worker time.

5.30      6. More people are using public transport to live life.

5.31 Many disabled and older people wished to use public transport as it was key to them
     living their life in an ordinary way, but many people found it difficult to do so. People
     said that information about buses and trams needed to be better. People also wanted
     to have a say in how buses and trams operate. Many people wanted support to use
     buses and trams and wanted to learn how to travel. Disabled and older people’s
     experiences of bus drivers were mixed with some very good and some very poor
     experiences reported.

5.32 A full list of what people wanted and the order of importance is shown in Appendix 1.

5.33 What’s The Fuss We Want The Bus

5.34 Experiential Landscape, Department of Landscape at Sheffield University worked
     together with Sheffield Mencap, Work Ltd, SUFA, First Buses, the South Yorkshire
     Passenger Transport Executive, Stagecoach, Adult Services and Sheffield Community
     Transport as part of a 2 year research programme. They looked at how learning
     disabled people experience using buses, however many of the recommendations of
     the project are relevant to all bus user groups.

5.35 The project felt that there were social issues around using the bus, and that there
     was anti-social behaviour around bus use from children and young people usually
     after school. The project felt that the presence of authority, i.e. a teacher or a bus
     conductor on the bus would help reduce anti-social behaviour and that training in self
     travel would help build self esteem and empower people to feel happy using buses.

5.36 The project felt that the City Council should look at bus stops and where crossings are
     sited and that sound would be useful at crossings.

5.37 The project members felt better after meeting travel operators because they felt that
     they were focusing on customer care. They were happy that drivers have been asked
     to wait for people to sit down before setting off. The project recommended that when
     lots of buses stop at a bus stop in a queue, the drivers should be aware that many
     people find this confusing.

5.38 The project felt that drivers should pull in close to kerbs and that there should be
     better enforcement of no parking rules around bus stops.

5.39 Bus timetables were found to be difficult to read, and in particular the 24 hour time
     format. The use of a 12 hour clock was a recommendation that would make them
     more understandable. It was recommended that staff at bus interchanges should
     have training in British Sign Language and Makaton. The report suggested that jargon
     should be removed from information produced by bus companies and maps could be
     clearer. The report suggested that bus companies should look at bus routes and
     buses themselves not being the same colour. The use of colour as a way of co-


22
       ordinating bus routes, should be looked at.

5.40 The report suggested that even the name ‘interchange’ had little meaning to the
     general public in terms of bus travel and that there should be better signage of where
     to find it.

5.41 The journey planner in use at bus interchanges could be made much more simple to
     use for people.

5.42 The project groups felt that travel operators should maintain buses, bus stops and
     shelters to be clean, tidy and free from vandalism and that the city council should
     keep the areas around bus stops clean and tidy too.

5.43 The group felt that seats at an appropriate height were important at bus shelters and
     that the City Council should consider the surfaces it uses for footpaths. The group felt
     that the travel operators should work together with the City Council to improve the
     access routes to the bus station. The routes should be cleaned and maintained with
     litter and graffiti removed. It was felt that lighting could be improved, there should be
     ramps for wheelchair users and better signage.

5.44 Excuse Me I Want To Get On

5.45 Excuse me I want to get on was a similar research project in 2008 working with
     Sheffield Mencap, Sheffield University, Sheffield Independent Film (SIF), SUFA and
     Stagecoach Supertram. The project sought to empower learning disabled people to
     use the Supertram safely and with confidence; to support family carers and workers
     in supporting learning disabled people to travel by Supertram and to look at ways in
     which the Supertram travelling experience could be improved or made more
     accessible. The project made a number of recommendations and made a DVD about
     learning disabled people’s experiences of the tram which is now used in driver and
     conductor training.




23
6.0   Chapter 6           What we have now

6.1   Disabled and older people using Adult Services travel in different ways to many
      different places. In some cases, how people get around has been thoroughly
      planned as part of an individualised person centred service. But in many cases, how
      disabled and older people using services get around has not been planned. In many
      cases, disabled and older people have not been given the skills, choice and
      confidence that they need to use the best way of getting around for them.

6.2   For many people, the Transport Service minibus service (Sheffield City Council
      Transport Services) and taxis are the main way of getting around. On the ground,
      these services are seen as free or cheap at a contribution of 40p per journey. The
      service is also very reliable and it is viewed as a very safe option for older and
      disabled people.

6.3   The Transport Service minibuses are only purchased for use on Mondays to Fridays
      during the day, which means that people who cannot use other forms of transport
      are restricted in what they can do at other times meaning their independence and
      life choices are restricted.

6.4   The Sheffield City Transport Service minibuses can be purchased for use at other
      times and can be booked and paid for by anyone who needs the service.

6.5   For people using Care4You services, the minibuses are managed by the day
      services and not Transport Services. Each day service unit has a specially adapted
      bus which leaves the day service and picks up people who are attending that day
      service. Each unit has a number of people employed who are able to drive this
      vehicle and also have access to other vehicles to meet specific needs. Each unit
      also has a budget for hiring taxis, mileage and for the payment of expenses for
      volunteer drivers.

6.6   For people using the PDSI service Transport Service minibuses, the routes were re-
      organised a few years ago so that only the people that needed the Transport
      Service minibus service could use them and they travelled more directly to the day
      services or community activities. However there are still difficulties organising
      routes when new people are picked up by a Transport Service minibus.

6.7   A significant amount of assessment and care management funding is spent on
      providing taxis to support individuals to get to services. Social workers/care
      assessors identify when people need taxis and the journeys are booked by a taxi
      booking team which is done by workers in CYP (Children and Young People’s
      Service).

6.8   Travel Training is supporting disabled or older people to learn how to get around in
      a way that they are not used to. This could be someone with a visual impairment,
      physical impairment or a learning disabled person. The training could be to use a
      bus or a tram and can include using a power or manual wheelchair or scooter,
      walking or cycling.

24
6.9    Some people have access to travel training and some people have not. Older
       people and learning disabled people are the groups who have not so far been
       offered this training.

6.10   We have transferred the council Transport Service minibus ‘escorts’ from Transport
       Services to Adult Services. This means that we will be able to directly manage their
       training and development and has allowed us to make a saving in costs which we
       have spent on funding the mobility strategy. There has been no difference in
       services to disabled people because of this change.

6.11   There are several voluntary sector transport providers in Sheffield with Sheffield
       Community Transport being the largest. Sheffield Community Transport and other
       organisations provide dial-a-ride services, a community driver scheme and a
       Shopper Bus which many older and disabled people use and find invaluable. These
       services are subsidised by SYPTE and other funding and so they can offer services
       at low prices to people who need them. The Door2Door scheme provides over
       200,000 journeys a year.

6.12   However the voluntary sector services have so many users that people are limited
       in how many journeys they can have on some services. Some of the services also
       often rely on voluntary drivers and so people have to book their journeys up to
       week in advance and their journey is not guaranteed.




25
7.0   Chapter 7            What is happening now and what are our
                           plans?

7.1      1. The Council and other partners work in a way that makes it easier
         for people to get around.

7.2   There are staff in all Adult Services who are trained to offer planning in a person
      centred way. This means they start with what the person wants and makes services
      or other support work around this. This means that when we do offer travel plans,
      staff will be able to work in a person centred way.

7.3   Our partnership with the Children and Young People’s Service of Sheffield City
      Council is an important one. The report, ‘Improving the Life Chances of Disabled
      People’ recommends that ‘young people and their families need to experience
      continuity in delivery from child and adult services and from different agencies’30. It
      is felt that with more and more individual budgets, the transition from children’s to
      adult services will be improved. However, in Sheffield, in order to be able to provide
      the services that young people in Sheffield are choosing, we need to know what
      they are likely to want and invest in the kinds of opportunities for travel that they
      will be choosing when they come to adult services.

7.4   The Travel Team have looked at ways to improve the journey times on Transport
      Service minibuses. All service user journey details for a full week were entered into
      Trapeze, route planning software as used by Sheffield Community Transport. The
      aim was to see if we could reconfigure routes in a more efficient way. We ask it to
      plan routes so that people would arrive in services by 9.30 and not leave before
      3.30 and that people should not be on the bus for more than 1 hour. To achieve
      this we would need up to 3 more buses. The cost of a bus would be up to £30,000
      per bus. The conclusion is that we cannot make the journeys shorter while we have
      the same number of people and the same number of buses making the same
      journeys that they make.

7.5   Over the next few years, Sheffield will be spending £96 million in highway
      activities31. There is also a plan to get private sector investment in Sheffield roads
      of up to £644 million to begin in 201132.

      We plan to work closely with Highways (Sheffield City Council), the new Contractor
      for the highways maintenance and the Community Assemblies who have some
      funding for path and highway improvements. We will find a way to look across
      people’s communities to see how path networks can be improved to give disabled
      and older people access to their communities.

7.6   We plan to look at the plus one carer pass to see if it can be extended for more
      disabled or older people and if it can be made more accessible.

7.7   We plan to offer travel training to more people, particularly in services where this
      has been offered less.


26
7.8    We plan to set up a travel buddy scheme. A travel buddy is someone who
       supports somebody with travelling as a volunteer. A PA (Personal Assistant) is
       someone who is paid to offer support and this could be supporting someone with
       travelling. We would like to support disabled and older people to take up some of
       these paid or voluntary roles.

7.9    We plan to review how taxis are booked and monitored so that we can be sure we
       are making the best use of the travel funding that we have. It is expected that
       when people have individual budgets, they may wish to book their own taxis and
       we will be looking at ways to make efficiencies in how we book taxis for people.

7.10   We plan to develop the kinds of transport and travel services that people want.
       We also need to be aware that people will want good value for money. We will
       need to work together with the voluntary and private sectors as key partners so
       that we can offer people more choices at the right prices.

7.11   We plan to work with taxi companies alongside Transport 4 All in partnership and
       Sheffield City Council licensing department to try to improve the taxi service in the
       city for disabled and older people.

7.12   We plan to work with Sheffield City Council Transport Services to develop the
       services that are offered to service users and to prepare for Individual Budgets.

7.13   We plan to work in partnership with planners and the Access Liaison Group to look
       at how we can improve public spaces to make it easier for disabled and older
       people to get around.

7.14   We plan to look at the transport provision we provide to make sure we get the
       best value for money for our service users.

7.15      2. People have good information, advice, guidance and support.

7.16   According to research by the government strategy unit in 2005, the most common
       services provided by disabled people’s own organisations are information, advice
       and advocacy. ‘Easy access to high quality up-to-date information is cited as a
       crucial service by most sections of the disabled population. People appreciate both
       the services provided by organisations such as Citizens Advice Bureaux and the
       advice and information provided by their peers and representative organisations.’33.
       This was a view supported by disabled and older people in Sheffield, many of whom
       find out about things like travel passes, blue badges and travel from each other. As
       one person said ‘when you become disabled, there is no manual that tells you what
       to do and where to get things’.

7.17   We plan to make sure that disabled and older people have access to the
       information they need about travel.

7.18   We plan to work with other partners within Adult Services to make sure disabled
       and older people have the information they need about what transport and travel


27
       options are available through individual budgets.

7.19   We plan to make sure that our staff have the knowledge and training that they
       need to offer good travel solutions.

7.20   We plan to look at ways that older people, disabled people and people who
       support them know how to make compliments, comments and complaints about
       travel and transport.

7.21   We plan to work with providers of travel and transport services to make sure they
       are customer focused and respond to feedback given to them by their customers.

7.22      3. People feel safe and secure with the transport option they have
          picked.

7.23   SYPTE have developed the ‘Shelter Watch’ scheme in partnership with
       Neighbourhood Watch and South Yorkshire Police which aims to reduce anti-social
       behaviour in and around bus shelters. There is also an Education and Safety team
       which promotes good behaviour on bus journeys from home to school. With CCTV
       and dedicated school bus drivers, there is a reported reduction in the amount of
       anti-social behaviour.

7.24   We plan to work with the departments who plan and maintain footpaths to
       improve them where needed so that disabled and older people find it easier to get
       around.

7.25   We plan to include making people feel safe in travel plans.

7.26   We plan to work in partnership with other agencies in the city to improve anti-
       social behaviour on the city’s buses and trams. We would like to work towards a
       system where if disabled or older people experience a problem using public
       transport, they know how to report it and they know what has been done about it.

7.27      4. People have an individual travel plan.

7.28   ‘Disabled people are best placed to take the lead in identifying their own needs and
       in identifying the most appropriate ways of meeting such needs’34.

7.29   Initial feedback from some managers and front line staff at Sheffield City Council is
       that when someone is supported to have an independent life, the plan often does
       not include how to get there until the very end of the process. Also, even if a
       member of staff does want to plan for someone to travel in a certain way, it is
       thought that there are few travel options available for people. As part of a
       government report, a recommendation was that the Department of Health should
       ‘encourage local authorities to include transport and travel needs of disabled people
       in assessments within the new system of promoting independent living’35. The
       report also says that ‘Independent living assessments should include looking at
       transport needs, some of which could be met within individual budgets (for
       example where someone needs ‘travel training’ or confidence building to use public


28
       transport)’36.

7.30   Direct Payments have been around since the 1990’s and are a way of having
       money paid to disabled and older people to spend on the care and support of their
       choice instead of having the services provided directly. The government report
       ‘Improving the Life Chances of Disabled People’ said that Direct Payments changed
       some people’s lives but didn’t work for everyone so it suggested that ‘different
       sources of funding should be brought together in the form of individual budgets –
       while giving individuals the choice whether to take these budgets as cash or as
       services. The overall aim would be to enable existing resources to be allocated and
       services delivered in ways that personalise responses to need, and give disabled
       people choice over how their needs are met’37.

7.31   We plan to develop an individual travel planning process that is easy to use and
       clear and that workers have had training to use. It will be person centred and
       include all the information people need to achieve the way of getting around that
       they prefer. The Travel Plan will encourage people to look at different journeys and
       have a plan for each one. The Travel Plan encourages people to travel in the most
       independent way that is possible for each person.

       It is expected that Mobility Allowance must be contributed to a person’s Travel
       Plan and that the plan can be funded from Mobility Allowance, an Individual Budget
       or a person’s other income.

7.32   We plan to support individuals to plan for how they want to get around. As part of
       Self Directed Support, it will be up to individual people to decide what to spend
       their funding on.

7.33   Sheffield will be offering individual budgets to all new service users from January
       2010. We plan to make sure that when someone has their individual budget and
       plans their life, they can also plan their travel and travel needs as they would wish
       to.

7.34   We plan to give people the prices of the different travel options so that they can
       make informed choices.

7.35   We plan to be clear about how Mobility Allowance should be contributed to people
       travel plans.

7.36      5. Travel Planning is linked to Support Planning in Self Directed
             Support when people have Individual Budgets.

7.37   People said that other options should be made available to people other than
       Transport Service minibuses or taxis. People said that it should be clear who is
       eligible for transport provided by the council and who isn’t and that those that are
       not eligible should be offered different kinds of support. However, how services are
       delivered has moved on since the Mobility Strategy was first written and now it is
       more appropriate to link Travel Planning to Individual Budgets when people will
       have their own Social Care money and be able to make choices in how to spend it


29
       to meet their agreed outcomes.

7.38   We plan to offer support for people to get around in ways that help them live lives
       with more choice and independence.

7.39      6. More people are using public transport to live life.

7.40   Disabled and older people have told us that poor driver behaviour is still a big
       problem. Although some drivers are more than helpful and are commended by
       disabled and older people, others are openly discriminating against disabled people
       in wheelchairs and scooters in particular.

7.41   SYPTE have a responsibility for providing socially necessary bus services which are
       not provided commercially. They also have a responsibility for building and
       maintaining bus shelters, bus and train stations and information centres. SYPTE
       have worked with the Disabled Person’s Transport Advisory Committee to develop a
       Disability Equality and Awareness Training Framework for transport staff.

7.42   SYPTE in their ‘Corporate Equality Scheme’ said it was their intention to ‘promote
       equality for all people and challenge all forms of discrimination against them –
       placing equality at the centre of our work’38. SYPTE attend the Transport4All group
       which brings together disabled people and transport operators. Bus operators are
       working to meet the required date for all buses to be wheelchair accessible which is
       set down in national legislation. SYPTE are working to make access better through
       measures at bus stations, bus stops, tram stops etc i.e. by working with Sheffield
       City Council to provide raised kerbs at bus stops.

7.43   For those aged over 60, free travel is available on buses, trains and trams in South
       Yorkshire after 9.00am until the end of service on weekdays, and all day at
       weekends. Free bus travel is available in all other areas of England from 9.30am to
       11.00pm. The age of eligibility is currently being changed by the government. This
       is happening on a sliding scale until, in 2010, the age reaches 65.

7.44   For those whose pass is issued due to disability not age, the entitlement is the
       same, but with travel before 9.00am allowed within South Yorkshire.

7.45   There is also a 'with carer' pass which allows a carer to travel for free as long as
       they are with the person who they care for within South Yorkshire.

7.46   We plan to work with SYPTE, bus and tram companies to make information better
       for disabled and older people.

7.47   We plan to work with the bus and tram companies to improve the public transport
       experience.

7.48   We plan to work with our partners in public transport to make buses and trams
       more accessible.




30
8.0   Self Directed Support and Travel Planning

8.1   Disabled and older people are the best people to say what is right for them. An
      Individual Budget gives a person choice and control of what support they have and
      how they live their life. In Sheffield this is called Self Directed Support.

8.2   Model of Self Directed Support




8.3   Personalisation works on the values of:

         •   Putting the individual first,
         •   Respect for the individual,
         •   Recognition of the right to self determination,
         •   The social model of disability.

8.4   This means people will:

         •   Know up front how much money they can spend on their support,
         •   Draw up their own support plan either on their own or with help from family,
             friends or a care manager/ social worker,


31
          •   Be able to change the nature of their support if they want to.

8.5   When people have their own budgets and they are planning for their lives, we will
      offer Individual Travel Planning. With Individual Travel Planning, disabled and older
      people will:

         Be able to look at all the journeys they wish to make,
         Look at different options for making those journeys,
         Look at ways of getting over barriers to travelling in a way of their choice,
         Know the costs of the way of travelling of their choice so they can plan using their
          Mobility Allowance, Individual Budgets or other income.




32
9.0   What We Spend Now

9.1   Adult Services provides transport to people who use Adult Services services, some
      lunch clubs and some external services. These services are for disabled and older
      people in Sheffield. Mainly this is by minibus and sometimes by taxi.

9.2   Sheffield City Council as a whole spends £21 million on transport related costs. This
      includes running a Transport Service for children, adults and older people. This also
      includes Council staff getting around while at work, either in their own cars of using
      public transport. This includes some grants paid to the private or voluntary sector
      where transport services are provided i.e. Sheffield Community Transport.

9.3   The expenditure for Adult Services is;

         £2,046,900 is spent on minibus type transport and the travel team for the
          Physical Disabilities and Sensory Impairment Service, the Older People’s Service
          and the Learning Disability Service. This includes the staff who organise transport
          and the cost of the bus escorts,
         £432,000 is spend on taxi services for disabled adults and older people.

      Much of this money can be spent in different ways in response to people planning for
      their own lives and how they want to get around. The Mobility Strategy intends to
      make it possible for people to get around in the way they want to and be support by
      Adult Services to do so.

9.4   What The Mobility Strategy Delivery Plan Will Cost

9.5   The cost of the Delivery Plan additional to funding the Project Officer are shown in
      the table below.

9.6   It is anticipated that by having the Mobility Strategy Delivery Plan in place, we can
      make savings on transport expenditure as other local authorities have done by
      reducing their block contract transport expenditure after offering Travel Training.
      Essex County Council for instance have calculated that they can offer travel training
      for £1,000 per person. If that person has an independent journey and they reduce
      transport as a consequence, they can save £2,750 per year, every year. This is only
      when a whole bus is decommissioned however.

      There are particular issues in Sheffield that make it difficult to estimate the savings as
      we will need to have in place a plan that looks at how we use bus escorts and drivers
      to support people in more flexible ways as identifies in the Support Plans when they
      are designing their own support packages.




33
Mobility Strategy Delivery Plan Costs
Activity Year 1                                Cost         How this will be funded
                                                £
Launch of the Mobility Strategy                2,000.00     Identified savings on transport costs
                                                £
Travel Guide (5000 copies)                     7,000.00     Identified savings on transport costs
                                                £
Travel Planning Toolkits                       1,500.00     Identified savings on transport costs
                                                £
Quarterly Mobility Newsletters                 2,800.00     Identified savings on transport costs
                                                £
Travel Solutions Team              Yr1         97,952.00    Social Care Reform Grant (see Business Case)
                                                £
                           Total Expenditure   111,252.00

Activity Year 2
                                                £
Travel Guide (5000 copies)                     7,000.00     Identified savings on transport costs
                                                £
Travel Planning Toolkit                        1,500.00     Identified savings on transport costs
                                                £
Quarterly Mobility Newsletters                 3,000.00     Identified savings on transport costs
                                                £
Travel Solutions Team              Yr2         100,891.00   Additional savings on transport costs (see Business Case)
                                                £
                           Total Expenditure   112,391.00
Activity Year 3
                                                £
Travel Guide (5000 copies)                     7,000.00     Identified savings on transport costs
                                                £
Travel Planning Toolkit                        1,500.00     Identified savings on transport costs
                                                £
Quarterly Mobility Newsletters                 3,200.00     Identified savings on transport costs
                                                £
Travel Solutions Team              Yr2         103,917.00   Additional savings on transport costs (see Business Case)
                                                £
                           Total Expenditure   115,617.00




34
10.0   Chapter 8            Communication and Consultation

10.1   The Mobility Strategy outcomes will be delivered by a Mobility Strategy Project Board
       through a Mobility Strategy Working Group. There will be several work streams of
       activity.

10.2   There will be several different groups of people who have an interest in the Mobility
       Strategy. These are called stakeholders. Different stakeholders are coming from a
       different point of view and will want to be included in the Mobility Strategy Project in
       different ways. Some will need to be completely involved and have a place on the
       project board and other will just want to be kept informed about what is happening.

10.3   We plan to map out who all of our stakeholders are and how they need to be kept
       informed. We will use the communication tools we have, such as emails, online
       resources and the newsletters as well as including certain groups in specific pieces of
       work and making regular visits to key stakeholders so they are well informed of our
       progress.

10.4   We plan to make it easier for disabled and older people to be involved by informing
       them about forums in the city where older and disabled people are having
       constructive conversations with transport companies and city planners such as the
       ‘Transport For All’ forum, and the ‘Access Liaison Group’.

10.5   We plan to make sure that people with profound and multiple learning disabilities,
       people from black and minority ethnic communities and people who need additional
       support to be involved, are given that support and are included.

10.6   We plan to follow the ‘golden rules’ for engaging with local people, as set out in the
       Council’s ‘Community Involvement Strategy’.




35
References
1
 Pg10 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
2
 Pg22 LDPB (Learning Disabilities Partnership Board) (2007) Have a good day! Day time
opportunities for people with a learning disability LDPB
3
 Pg22 LDPB (Learning Disabilities Partnership Board) (2007) Have a good day! Day time
opportunities for people with a learning disability LDPB
4
 Pg22 LDPB (Learning Disabilities Partnership Board) (2007) Have a good day! Day time
opportunities for people with a learning disability LDPB
5
 Pg28 Sheffield First Partnership (2010) Sheffield: a city where every Carer matters – A Joint
strategy for transforming the lives of carers in Sheffield Sheffield First Partnership
6
 Pg18 Active Sheffield (2009) Physical Activity and Disabled People: Action Plan 2009-2011
Active Sheffield
7
     Pg20 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
8
 Pg53 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
9
 Pg100 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
10
  Pg12 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
11
  Pg7 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
12
  Pg2 SCC (2008) Proposals for Developing and Implementing a Adult Services Mobility
Strategy SCC
13
     Pg10 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
14
   Pg103 DH (2009) Valuing People Now: a new three year strategy for people with learning
disabilities DH Publications
15
     Pg1 LGA (2008) Our Lives, Our Choices LGA (Local Government Association)
16
  Pg5 Wilson Louca-Mai An Overview of the Literature on Disability and Transport Disability
Rights Commission
17
  Pg6 Wilson Louca-Mai An Overview of the Literature on Disability and Transport Disability
Rights Commission

36
18
  Pg50 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
19
  Pg50 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
20
  Pg50 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
21
     Burnett, A (2005) In The Right Place London Help The Aged
22
     Pg8 Burnett, A (2005) In The Right Place London Help The Aged
23
     Pg14 Burnett, A (2005) In The Right Place London Help The Aged
24
     Pg17 Burnett, A (2005) In The Right Place London Help The Aged
25
     Pg5 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
26
     Pg5 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
27
  Pg22 Jackson J (2007) Enjoyed or Endured ? Research into Day Centre Transport for the
Elderly
28
     Pg22 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
29
     Pg22 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
30
  Pg133 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of
Disabled People Cabinet Office
31
     Pg21 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
32
     Pg21 SCC (2008) A City of Opportunity Corporate Plan 2008-2011 SCC
33
  Pg88 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
34
  Pg85 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office
35
  Pg100 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of
Disabled People Cabinet Office
36
  Pg100 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of
Disabled People Cabinet Office




37
37
  Pg93 PMSU (Prime Minister’s Strategy Unit) (2005) Improving the Life Chances of Disabled
People Cabinet Office


38
  Pg1 SYPTA & SYPTE (South Yorkshire Passenger Transport Authority & South Yorkshire
Passenger Transport Executive) (2006) Corporate Equality Scheme SYPTA & E




38
                                     Appendix 1

                               Vision and Outcomes


 This represents what people said they wanted in the consultations. The number represents
                  where each requested outcomes ranked in importance.




39
                                                            Vision: People have good, individual, sustainable travel solutions to enable them to live life.
                                                                                                    6 outcomes


The council and other partners work in a way that makes it               People have good information, advice, guidance                People feel safe         People have an       There is clear             More people are
easier for people to get around.                                         and support.                                                  and secure with          Individual           eligibility criteria       using public
                                                                                                                                       the transport            Travel Plan.         for funded travel          transport to live
                                                                                                                                       option/s they have                            support.                   life.
3. Look at who can have a plus one pass or a carer pass, because         7. Individual Budgets – information about what it             picked.
people on medium rate care component don’t get one even if they          means and what you can buy.                                                            6. Work with taxi
need support on the bus.                                                                                                                                        companies to get     5. Provide different       2. Work with bus and
                                                                         17. Staff training – so staff have the knowledge they         1. Work with planners    fairer costs for     options to the             tram companies to
8. Offer travel training and travel buddies so people can learn to       need to help people get better transport solutions.           in the council to        disabled people      Transport Service          make information
use the bus or tram.                                                                                                                   improve footpaths.       or the council.      minibuses for              better.
                                                                         21. Information should be for everyone not just those                                                       getting to day
9. People using Transport Service minibuses to know when they will
                                                                         eligible for services.                                        4. Travel plans should   20. When             services.                  12. Work with bus
be picked up when they will arrive.
                                                                                                                                       include making people    helping people to                               and tram companies
10. Guidelines for taxi drivers so they know the do’s and don’ts of      23. Improve information and access to information             feel safe.               plan their travel,                              so they know which
providing services for disabled people.                                  about all transport and travel options.                                                it needs to be                                  new buses and trams
                                                                                                                                       15. Work with police     from the front       14. Have an                to buy.
11. Work with taxi companies to make them easier to use for              26. Help people to meet up and travel together if they        and transport            door to the door     eligibility criteria for
disabled people.                                                         live close to each other or are going to the same place.      companies to make        of the place a       Adult Services             13. Work with people
                                                                                                                                       people feel safe         person is going.     transport so that          who plan buses and
16. All Council plans & projects to be checked with disabled and         29. Look at the criteria for the blue badges so it is clear   travelling on buses                           only people that           trams so we can
older people.                                                            and fair.                                                     and trams.               32. Make it          need it can have it,       have a say in where
                                                                                                                                                                easier for people    and those that don’t       they go.
22. Transport Service minibuses to go straight to the place you are
                                                                         30. Improve information and access to information             19. Help staff feel      to travel out of     need it get different
going.
                                                                         about voluntary sector services.                              confident about          Sheffield on         kinds of support.          18. Improve how
24. Work with planners in the council to look at parking spaces                                                                        helping people have      public transport                                people can have a
around public buildings.                                                 31. Work with taxi companies to improve information           better transport         i.e. to Doncaster    39. Look at the taxi       say about transport
                                                                         for disabled people.                                          solutions.               or Barnsley.         booking system for         and feel they are
27. Transport Service minibuses to be available more during the                                                                                                                      when people have a         being listened to.
day and evenings and weekends.                                           33. Work with insurance companies to look at number           19. Help staff feel      38. How people       ‘paid for’ taxi.
                                                                         of people that can drive mobility cars.                       confident about          get around
28. Look at ways to support taxi drivers to invest in accessible cars.                                                                 helping people have      should be looked
                                                                         35. Find out which options are good and bad and then          better transport         at when people
40. Improve reliability of Community Transport.
                                                                         tell people they are good or bad.                             solutions.               are looking at
41. Work with car-park attendants so they have more awareness of                                                                                                their care or
who can park where.                                                      36. Better information about what scooters and power          25. Support for          support plans.
                                                                         wheelchairs can go on what bus.                               getting around on
42. Workers in different services in the council should work the                                                                       foot.                    49. Sort out
same way with people.                                                    37. Tell people about the good transport options                                       transport for
                                                                         already available in Sheffield.                               34. Make sure CRB        respite services
44. Training should be available for scooter drivers.                                                                                  checks are enforced      so that people
                                                                         43. More information about which taxis are registered         in taxi firms.           can get transport
45. Look at the voluntary sector providing local services for local
                                                                         and what that means in Sheffield or other local towns                                  there more
people.
                                                                         i.e. have they had training or not, are the drivers CRB                                easily.
46. Workers to be more helpful about people taking driving lessons       checked or not
if they have the ability to learn to drive.
                                                                         47. The voluntary or local authority helping people to
48. Measure the benefits of other options i.e. benefit to health or      plan things together in local areas, like sharing a car or
the environment and then tell people about it.                           travelling together to places.
Appendix 2 : Adult Social Care Mobility Strategy Delivery Plan
Mobility Strategy Delivery Plan
                              The Council and other partners work in a way that makes it easier for people to get around.

Objective                    Actions                                       Outcome                                        By when          Customer outcomes

We plan to work closely      Work with the Total Place project to          Highways and Community Assemblies know         Attend Total     More dropped kerbs, smooth and
with Highways (Sheffield     make sure accessible routes around            about particular routes that need              Place            wide pathways to things in your
City Council), the new       communities are looked at.                    improving. i.e. where people are housed,       Workshops        community.
Contractor for the                                                         routes to shops and doctors.                   17th March
highways maintenance and                                                                                                  2010 onwards
the Community Assemblies     Work with Highways on the commission          More disabled and older people have filled     May to July      Some pathway improvements for
who have some funding for    for the maintenance contract.                 in the ‘Streets Ahead’ questionnaire about     2010             disabled and older people should be
path and highway                                                           problems with paths and highways in their                       written into the Highways
improvements. We will find                                                 area.                                                           Maintenance Contract.
a way to look across         Make sure disabled and older people           ‘How to’ sent to 4,000 disabled and older      May / June       More dropped kerbs have been put
people’s communities to      know how to request path                      people.                                        2010 Mobility    in place in some areas.
see how path networks can    improvements.                                                                                News
be improved to give                                                        ‘How to’ put in Travel Guide available to a    To launch July   Disabled people have access to
disabled and older people                                                  large number of disabled people in different   19th 2010        information about how to request
access to their                                                            formats.                                                        dropped kerbs.
communities.                 Make sure disabled people can access          Form to request path changes made more         Jan 2010         Easier for disabled and older people
                             the process to ask for path                   accessible and Highways agreed to fill in                       to make a request for a path
                             improvements.                                 form over the phone.                                            improvement.

We plan to look at the       To write a paper on the financial and         Take recommendations to the SYPTE              Dec 2010         More carers can support disabled
plus one carer pass to see   social benefits of widening the eligibility   board.                                                          and older people to travel for free.
if it can be extended for    for the Plus One Carer Pass
more disabled or older
people and if it can be
made more accessible.

We plan to offer travel      Research the benefits and cost benefits       Have the information we need to write a        June 2010        People have a number they can
training to more people,     of Travel Training.                           business case.                                                  ring for information, advice and
particularly in services     Compile a business case for a Travel          Business case can go to Cabinet for            August 2010      more one-to-one support to travel.
where this has been          Training / Solutions Team.                    agreement.                                                      More people can have access to
offered less.                Set up a travel training /solutions team.     A travel solutions team can offer;             December         travel training.
                                                                           information, advice, guidance, practical       2010
                                                                           support to get around. The team can offer
                                                                           travel training.
Mobility Strategy Delivery Plan
                              The Council and other partners work in a way that makes it easier for people to get around.

Objective                      Actions                                   Outcome                                      By when        Customer outcomes

We plan to set up a travel     Carry out research into different buddy   Set up a Travel Buddy scheme.                March 2011     People have the option of a travel
buddy scheme. A travel         schemes and consult on the best                                                                       buddy to help them make a
buddy is someone who           options.                                                                                              journey.
supports somebody with         Make a proposal on the type of buddy
travelling as a volunteer. A   scheme we want in Sheffield and how it
PA (Personal Assistant) is     should be run.
someone who is paid to
offer support and this could
be supporting someone
with travelling. We would
like to support disabled and
older people to take up
some of these paid or
voluntary roles.

We plan to review how          Mobility Operations Group to review       A report to be provided to the Mobility      October 2010   We have spent our money in the
taxis are booked and           how taxis are booked.                     Strategy Operations Group so a decision                     best way possible.
monitored so that we can                                                 can be made about the taxi booking service
be sure we are making the                                                and the best use if this service.
best use of the travel
funding that we have. It is
expected that when people
have individual budgets,
they may wish to book
their own taxis and we will
be looking at ways to make
efficiencies in how we book
taxis for people.
Mobility Strategy Delivery Plan
                              The Council and other partners work in a way that makes it easier for people to get around.

Objective                      Actions                                     Outcome                                        By when           Customer outcomes

We plan to develop the         Set up an expanding travel options          Group set up to look at the what is on offer   Feb 2010          There is a team of people from SCC
kinds of transport and         group to look at responding to what         at the moment for disabled and older                             and transport providers who be
travel services that people    people want from the cities travel and      people; and to look at being able to                             working on what people want,
want. We also need to be       transport services.                         respond to what people want; to work with                        when people write their support
aware that people will want                                                the providers and services that we already                       plans or use information services.
good value for money. We                                                   have to make them better and more
will need to work together                                                 accessible to disabled and older people.
with the voluntary and                                                     Expanding Travel Options Group
private sectors as key
partners so that we can
offer people more choices
at the right prices.

We plan to work with taxi      Guidelines for taxi drivers. Work with      Set up a taxi group including disabled         Leaflet printed   Disabled and older people report
companies alongside            taxi companies and licensing to talk        people, council officers, taxi licensing and   June 2010         improved taxi service.
Transport 4 All in             about what disabled and older people        taxi trades association. Look at:
partnership and Sheffield      want.                                                                                      Training          New taxi service S1 offering pre-
City Council licensing                                                      Disabled people contributing or delivering   developing        book accessible taxis for no call out
department to try to                                                         taxi training.                               throughout        fee.
improve the taxi service in                                                 Training compulsory for new taxi drivers     2010 in
the city for disabled and                                                    (agreed at Cabinet).                         partnership       Better value for disabled and older
older people.                                                               Leaflet guidelines for taxi drivers on the   with T4A          people.
                                                                             safe passage of wheelchairs.

We plan to work with           Work with Transport Services as a key       Develop a price and terms of reference for     June 2010         People with Individual Budgets
Sheffield City Council         partner. Develop their range of services.   service users buying Transport Services                          know how they will be charged for
Transport Services to          Develop their relationship with people      through Individual Budgets.                                      the bus service and the terms of
develop the services that      with Individual Budgets.                                                                                     reference i.e. how flexible the
are offered to service users                                                                                                                buses can be.
and to prepare for             Develop a preferred way of charging for     A unit of pricing is developed that we can     September         People will have had a say in how
Individual Budgets.            Transport Services buses.                   consult the service users on i.e. a zoning     2010              they are charged for the Transport
                                                                           model for pricing as the crow flies.                             when they have control over how
                                                                                                                                            they purchase services.
Mobility Strategy Delivery Plan
                              The Council and other partners work in a way that makes it easier for people to get around.

Objective                      Actions                                  Outcome                                        By when          Customer outcomes

We plan to work in             Work with the Access Liaison Group to    Let people know in the travel guide how to     July 2010        People know how to find out where
partnership with planners      develop the parts of the strategy        find out about where there are disabled                         disabled parking spaces are.
and the Access Liaison         related to the built environment         parking spaces in the Travel Guide.
Group to look at how we        including paths and roads.
can improve public spaces                                               Develop ways of improving paths through                         Because the council departments
to make it easier for                                                   this group.                                    January 2010     are talking to each other better, our
disabled and older people                                                                                              onwards.         customers will see more dropped
to get around.                                                                                                                          kerbs and better quality paths
                                                                                                                                        going to the places they need.



We plan to look at the         To look at routing and ways of getting   Using computer software such as auto           July 2010        People will be making the shortest
transport provision we         people around in the most efficient      route to work out the best ways to get                          journey that
provide to make sure we        ways, reducing the time people spend     people from home to day opportunities etc.
get the best value for         on Transport Services buses.             To re-route buses when we have the
money for our service                                                   information and have informed service
users.                                                                  users and family and other carers.

We plan to make sure           People have access to information in a   Produce a Travel Guide outlining all           19th July 2010   Disabled and older people have
that disabled and older        way that is accessible to them.          services and products available in Sheffield   launch           access to information which will
people have access to the                                               and nationally.                                                 help them make choices about how
information they need                                                                                                                   they get around.
about travel.

We plan to work with                                                    The Travel Guide will include service and      Aug 2010         When people are writing their
other partners within Adult                                             products that can be purchased through                          Support Plans, they will have
Services to make sure                                                   Individual budgets. The Travel Guide will                       access to Travel Planning.
disabled and older people                                               be linked to Travel Planning, which will in
have the information they                                               turn be linked to Support Planning.
need about what transport
and travel options are
available through individual
budgets.
Mobility Strategy Delivery Plan
                              The Council and other partners work in a way that makes it easier for people to get around.

Objective                 Actions                                    Outcome                                      By when       Customer outcomes

We plan to make sure      Sheffield City Council, voluntary sector   Staff and other supporters attend the        July Guide    When disabled and older people are
that our staff have the   and private sector staff have access to    launch, know about Travel Planning and                     being supported with their lives ,
knowledge and training    the information and support they need      have a copy of the Travel Guide. Staff and   August –Dec   travel will be a key area that staff
that they need to offer   to offer people real choices for getting   other supporters know that there is a        Planning      know about, or know how to find
good travel solutions.    around.                                    Travel Solutions Team developing who can                   help about.
                                                                     offer information, advice and support to     Dec 2010
                                                                     people who want it.
Mobility Strategy Delivery Plan
                                                    People have good information, advice, guidance and support.

Objective                     Actions                                     Outcome                                       By when        Customer outcomes

We plan to look at ways       ‘How to’ complain will be put in Mobility   More people know how to make complaints       Feb and May    Customers have abetter
that older people, disabled   News and the Travel Guides and on the       and compliments about public transport        Mobility       relationship with transport
people and people who         internet. Promote the work of Transport     and know that there is a point to doing so.   Newsletters.   companies and feel that they have
support them know how to      4 All.                                                                                                   a voice.
make compliments,                                                                                                       July 2010
comments and complaints                                                                                                 Travel Guide
about travel and transport.

We plan to work with          Develop a group where disabled people       There is a regular dialogue between SCC       June 2011      Customers have a more direct
providers of travel and       and SCC and voluntary sector transport      and other sector transport services so                       relationship with Transport Services
transport services to make    service can talk to each other about        services can be developed.                                   and feel that they have a voice.
sure they are customer        new and existing services.
focused and respond to
feedback given to them by
their customers.

We plan to work with the      See first action above.
departments who plan and
maintain footpaths to
improve them where
needed so that disabled
and older people find it
easier to get around.

We plan to include            When people are planning their travel       People have skills and information they       Aug 2010       People will feel confident to travel
making people feel safe in    with support, using a travel planning       need to feel and be safe.                                    opening up opportunities.
travel plans.                 tool, they will make sure they have
                              looked at how a person can be and feel
                              safe.
Mobility Strategy Delivery Plan
                                            People feel safe and secure with the transport option they have picked.

Objective                    Actions                                Outcome                                       By when        Customer outcomes

We plan to work in           When people are travelling by          If something happens while a person is out    Dec 2010-05-   Our customers feel that they are
partnership with other       themselves they will know how to       in their community, they are aware of how     21             supported by us and they are more
agencies in the city to      respond if anything happens to them    to report it and they get our support to do                  likely to report anti-social behaviour
improve anti-social          which is anti-social or a crime.       so (through the travel solutions team). The                  and crime. More awareness
behaviour on the city’s                                             action is followed up and reported to our                    amongst police and neighbourhood
buses and trams. We          We have worked with our partners in    customer.                                                    action groups means better
would like to work towards   neighbourhood action teams, so they                                                                 outcomes for disabled and older
a system where if disabled   are aware of the needs and wishes of   This information will also been provided to   May 2010       people.
or older people experience   our disabled and older customers.      our wider customers through Mobility News     July 2010
a problem using public                                              and the Travel Guide.
transport, they know how
to report it and they know
what has been done about
it.
Mobility Strategy Delivery Plan
                                                                      People have an individual travel plan.

Objective                        Actions                                     Outcome                                        By when    Customer outcomes

We plan to develop an            A Travel Planning Tool to be developed      People will have access to Travel Planning.    Aug 2010   Disabled and older people will get
individual travel planning       to be launched in July 2010.                The Project Officer will promote this tool     onwards    support to plan their journeys that
process that is easy to use                                                  throughout Adult Services.                                they wish to make.
and clear and that workers
have had training to use. It
will be person centred and
include all the information
people need to achieve the
way of getting around that
they prefer.

We plan to support               The Travel Plan will be linked to           When people plan their lives through           Aug 2010   Our customers will be able to
individuals to plan for how      Support Planning. A proposal to be          Support Planning, the way that they will                  achieve their goals because they
they want to get around.         made to the Self Directed Support           travel around will be planned at the same                 have planned how they will get to
As part of Self Directed         Board.                                      time. A Travel Guide will outline the                     the places they want to get to.
Support, it will be up to                                                    different travel choices people have. People              Knowing the price allows people to
individual people to decide                                                  can find out how much a service or product                make informed choices.
what to spend their funding                                                  costs.
on.

Sheffield will be offering       The Travel Plan will be linked to           Support Planning, the way that they will       Aug 2010   People will have access to Travel
individual budgets to all        Support Planning. A proposal to be          travel around will be planned at the same                 Planning when they are Support
new service users from           made to the Self Directed Support           time.                                                     Planning.
January 2010. We plan to         Board.
make sure that when
someone has their
individual budget and plans
their life, they can also plan
their travel and travel
needs as they would wish
to.
Mobility Strategy Delivery Plan
                                                                 People have an individual travel plan.

Objective                     Actions                                     Outcome                                    By when    Customer outcomes

We plan to give people        The Travel Guide will show people what      People can get prices for services and     Aug 2010   People will know how to get prices
the prices of the different   choices they can have. Prices can be        products.                                             for the services and products that
travel options so that they   given if a person rings up the service to                                                         are offered in the Travel Guide.
can make informed             enquire.
choices.

We plan to be clear about     To have an agreement from Adult Social      People know and are clear about Mobility   Aug 2010   People feel that the use of Mobility
how Mobility Allowance        Care Leadership Team about Mobility         Allowance.                                            Allowance is fair.
should be contributed to      Allowance and communicate this to
people travel plans.          people we plan with and support
                              workers, families and carers.
Mobility Strategy Delivery Plan
                      Travel Planning is linked to Support Planning in Self Directed Support when people have Individual Budgets.

Objective                     Actions                                     Outcome                                 By when    Customer outcomes

We plan to offer support      When we are supporting with how they        People will be able to make informed    Aug 2010   People will be offered to try to
for people to get around in   get around, we will offer the most          choices when they are planning how to              travel in the most independent
ways that help them live      independent solution first and offer less   spend their indicative budgets.                    way. This will mean they can make
lives with more choice and    independent options if this can’t be                                                           the most informed choice about
independence.                 achieved. These will be guidelines as                                                          spending their money, and also
                              we still want to offer choice.                                                                 make the money go further by
                                                                                                                             reducing transport their costs.
Mobility Strategy Delivery Plan
                                                            More people are using public transport to live life.

Objective                      Actions                                      Outcome                                 By when    Customer outcomes

We plan to work with bus       Transport 4 All will work with the SYPTE     Information people access about buses   Apr 2011   People will see gradual
and tram companies to          and transport companies to look at           trams (and trains) will be improved.               improvements in information with
make information better for    information. We will produce some                                                               transport companies.
disabled and older people.     information about services in the Travel
                               Guide.                                                                                          The Travel Guide will let people
                                                                                                                               know what is available from
                                                                                                                               transport companies.
We plan to work with the       Transport 4 All has this as their main       Transport 4 All achieve stepped         Jan 2010   People will see improvements to
bus and tram companies to      objective. Transport 4 All work on           improvements to passenger transport     ongoing.   their transport experience over
improve the public             various schemes of work to develop and       experiences.                                       time. They will know about these
transport experience.          improve the customer transport                                                                  through Mobility News.
                               experience.




We plan to work with our       Bus and tram companies attend                Transport 4 All achieve stepped         Jan 2010   People will see improvements to
partners in public transport   Transport 4 All to achieve this objective.   improvements to passenger transport     ongoing.   their transport experience over
to make buses and trams                                                     experiences.                                       time. They will know about these
more accessible.                                                                                                               through Mobility News. They will
                                                                                                                               know about our partnership work
                                                                                                                               with bus and tram (and train)
                                                                                                                               companies.

				
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