GOA WorkBench ENG by 2rKi19t8

VIEWS: 10 PAGES: 87

									         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                                  Welcome to a short overview
                                of the GOA-WorkBench functions




                            1
                                                              GOA – the Group Opinion Analyser

         Basics             GOA – the Group Opinion Analyser - is an easy to use „workbench“
                            for assessment based management methodologies
      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                            GOA:
    Read in Answers
                                  is licensed by the EFQM
        Analysis

                                  minimises effort for running assessments and surveys
       Reporting


         Export                   offers a multitude of knowledge bases for implementing
                                   HRM- & TQM methods
   GOA Assessment


    Balanced Q-Card
                                  offers up to 10 languages, depending on the individual
                                   knowledge base
  Improvement Actions

                                  offers multimedia support for online training




                             2
                                                                            Your way towards Excellence

         Basics
                            Excellence is not a one time goal, but an ongoing process !
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                  Assessment-Model
                                    CAF, EFQM, ISO9004,                                         Deploy
        Analysis                    „Fit for Excellence“, ...
                                                                                 Evaluate
       Reporting


         Export                                                  Assess
                                                                & Inquire
   GOA Assessment                                                                         Student
                                                                                        Satisfaction
                                                  Identify
    Balanced Q-Card
                                                Key Drivers                     People        Project
  Improvement Actions                                                         Satisfaction   Excellence
                                   Define                              Unterrichts        360°
                                  Strategy                             Evaluation       Feedback
                                                                                                       …




                             3
                                                                          Implementing a GOA Project

         Basics
                             Compile new questionnaires
      Starting GOA


      GOA Inquiry
                             Adapt questionnaires
                             (Delete, add or reformulate questions)
Distribute Questionnaires


    Read in Answers
                             Construct a ‘new version’
                              of a questionnaire
        Analysis             (language or specific target group modifications)
       Reporting
                             Define the target group and generate questionnaires
         Export
                             Distribute questionnaires e.g. on a web server
   GOA Assessment


    Balanced Q-Card          Encode answered questionnaires and automatically generate
                              statistical results
  Improvement Actions

                             Analyse complex queries

                             Support the Continuous Improvement Process (CIP)


                             4
                                           GOA Tools in Support of the EFQM Excellence Model

         Basics
                                      Team Effectiveness                  Objectives
      Starting GOA                    LOP Inventory                                                  People Inquiry            Customer Inquiry
                                                                          InnoMan Culture
                                                                                                     Organisational Climate
      GOA Inquiry


Distribute Questionnaires
                                                                                                          People
                                                           People
    Read in Answers                                                                                       Results

        Analysis

                                 Leadership                                      Processes               Customer                   Key
       Reporting                                    Policy & Strategy                                                           Performance
                                                                                                          Results
                                                                                                                                  Results
         Export


   GOA Assessment                                      Partnership &                                      Society
                                                        Resources                                         Results
    Balanced Q-Card


  Improvement Actions


                            Objectives
                            360° Management Feedback                                KVP WorkBench
                                                                                    Project Excellence                    Inquiry Centre
                                                                                    InnoMan Process & Project
                                                Supplier Audits (Inq. Centre)
                                                Basell II


                            5
                                                                            Overlapping of ISO and EFQM

         Basics


      Starting GOA                                                1. Leadership
                                                                       1
      GOA Inquiry                                                      1
                                     9. Key Performance
                                        Results                                          2. Policy & Strategy
Distribute Questionnaires                                             0,8


    Read in Answers                                                   0,6


        Analysis                                                      0,4


       Reporting            8. Society Results                        0,2
                                                                             ISO
                                                                                                 3. People
                                                                             9000
         Export                                                        0

   GOA Assessment


    Balanced Q-Card

                                                                                                 4. Partnership
  Improvement Actions           7. People Results                                                & Resources



                                                 6.Customer Results               5. Processes


                            6
                                                                                                      Mapping of ISO 9001 within EFQM
                            EFQM Criterion / ISO
                                                    5.1   5.2   5.3   5.4   5.5   5.6   6.1   6.2   6.3   6.4   6.5   6.6   6.7   6.8   7.1   7.2   7.3   7.4   7.5   8.1   8.2   8.3   8.4   8.5
                            Chapter
         Basics


      Starting GOA
                            1 Leadership            ** ** ** * **                             *

      GOA Inquiry           2 Policy and Strategy   * *               ** ** *                                                                       *
Distribute Questionnaires   3 People                      **                **                *** * * *
    Read in Answers         4 Partnership und
                            Ressources                    *                                         * * * *                       ** * ** * **
        Analysis
                            5 Processes                                                                                                 *                       * * ***
       Reporting


         Export
                            6 Customer Results                  *                                                                             *                             **          * *

   GOA Assessment           7 People Results                                                  *                                                                             ***         ** *
    Balanced Q-Card
                            8 Society Results                                                                                                                               *           **
  Improvement Actions
                            9 Key Performance
                            Results                                               *

                            * - *** = Intensity of EFQM topics dealing with each ISO Chapter
                            GOA Assessment offers:
                            Preparation of ISO Quality Manual without additional data collection!
                                 7
                                                                       The Improvement Process

         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                            Each Survey does not only collect quantitative data,
    Read in Answers


        Analysis                             but also qualitative information,
       Reporting


         Export
                                                      that, if used properly, offer
                                                      enormous improvement potential
   GOA Assessment                                     for every organisation !
    Balanced Q-Card


  Improvement Actions




                             8
                                                         Priorisation of Improvement Actions

         Basics


      Starting GOA              The goal is to reach high results
                                                   - with minimum effort
      GOA Inquiry
                                                               and resources
Distribute Questionnaires


    Read in Answers
                                      Efforts
        Analysis


       Reporting                      low
         Export


   GOA Assessment
                                      high
    Balanced Q-Card


  Improvement Actions

                                                                      low               high

                                                                                    Results

                            9
                                                             Concept of the Balanced Q-Card (BQC)

         Basics
                            Imports data from other GOA modules
      Starting GOA
                                   Improvement suggestions from assessments
      GOA Inquiry
                                   Open questions from GOA-Inquiry or similar surveys
Distribute Questionnaires


    Read in Answers


        Analysis
                            Allows to rate the imported suggestions
                                   In great detail (5 dimensions)
       Reporting
                                   Stand-alone
         Export
                                   In teams via Web or LAN
   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                            Adaptation to company policy and strategy
                                   Weighting of Rating Dimensions
                                   Company specific weighting of Criteria



                             10
                                                                                               Starting GOA

                            The GOA WorkBench Knowledge Bases have some generic functions that can be
         Basics
                            found in all GOA modules.
      Starting GOA          When you start GOA for the first time you can choose between logging yourself in
      GOA Inquiry
                            with the login „Test“ and no password or you can create your own user login. All
                            inquiries run under your specific user login will not be shown when somebody else is
Distribute Questionnaires   logged in
    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card
                                                               Click „OK“ for starting
  Improvement Actions                                               the program




                             11
                            All GOA functions can be started either by clicking on the symbol in the toolbar or by
                            choosing the respective option from the menu.
                            For existing inquiries you have the possibility to select available functions by clicking
         Basics
                            on the list entry with your right mouse button.
                            The F1 Button will start the Online-help at any time.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             12
                            To generate a new interview, select „New“ from the menu „Interview“

         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                            Click here
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             13
                            A new window will open up where all available knowledge bases and language
                            versions from your GOA installation are shown.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions

                            By clicking on the desired knowledge base you will open a copy of the template
                            questionnaire that you can adapt for the inquiry you have in mind




                             14
                            Instead of selecting a knowledge base you can also copy an already existing
                            interview in order to use the changes you already made as a starting point for your
                            new inquiry.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export
                                                       Copy is added
   GOA Assessment
                                                       to list
    Balanced Q-Card


  Improvement Actions




                             15
                                                                                       The „Extras“ Menu

                            The mene “Extras” gives you access to administrative functions, such as selecting
         Basics
                            the language of the GOA interface or changing the access path to the GOA
      Starting GOA          database.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             16
                                                                                                GOA Inquiry

                            GOA Inquiry allows you to design surveys, distribute questionnaires and analyse the
         Basics
                            returning answers. GOA Inquiry is supplemented by a wide range of optional
      Starting GOA          Knowledge Bases, containing comprehensive questionnaires for specific tasks.
      GOA Inquiry           GOA is supporting a wide number of languages. This gives you for example the
Distribute Questionnaires
                            option to integrate a Spanish version of a survey you want to use otherwise mainly
                            for English clients.
    Read in Answers
                            Typical Survey Modules are:
        Analysis
                               Analysis of Learning Organisations
       Reporting
                               Company Objectives Analysis
         Export                Customer Satisfaction Inquiries
   GOA Assessment              People Satisfaction Inquiries
                               Team-Effectiveness Survey
    Balanced Q-Card


  Improvement Actions
                            In addition to these standard surveys you can also use surveys based on the 360°
                            Feedback method, for example when you are analysing leadership effectiveness.

                            Another use of this GOA function is the Distributed Survey in the assessment
                            modules, like in the EFQM Assessment or Project Excellence.


                             17
                            The first window that appears after opening a new inquiry contains the complete
                            questionnaire template for the respective topic as well as a display line which
                            enables you to view longer questions without scrolling.
         Basics
                            In this window you can adapt the questionnaire for the knowledge base of the
                            specific survey you are planning.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             18
                            In order to change questions you have to click with the right mouse button on the
                            question and select “Change question text” from the appearing menu.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                                                        Click here
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             19
                            In the editing window you can change the different text components of the question.
                            For changing the question text, you go
                            If, for example, you want to change the explanation for a question you will have to
         Basics
                            click on the corresponding area in the bottom left window.
                            Then you can change the text in the bottom right window.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting
                                                         Change question text here

         Export


   GOA Assessment
                                                             Change the answer text here.
    Balanced Q-Card


  Improvement Actions             Click here to select
                                  the text you want to
                                        change.


                                                              Click here to save changes.

                             20
                            For the design of an HTML questionnaire the following functions are available:
                            - Print Labels in reverse sequence
                            - Interviewee must answer questions
         Basics
                            - Short text in chart
      Starting GOA          These parameters are defined in the distribution wizard for each version.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment
                                                              Activate here
    Balanced Q-Card


  Improvement Actions


                                   Select parameter


                                                                 Click here to save changes.

                             21
                                                                                 IMPORTANT:

         Basics
                            The full function of the change question text is not available in
      Starting GOA
                            all knowledge bases!
      GOA Inquiry
                            Part of this feature is missing in those cases where the specific
Distribute Questionnaires
                            knowledge base is based on standardized procedures that do not
    Read in Answers
                            allow changes in approach and for this reason, the explanations and
        Analysis            answer scales are “fixed”.
       Reporting
                            If this is the case, you can only change the question text to adapt it
         Export
                            to your company.
   GOA Assessment
                            A good example for this is the EFQM Assessment module, where
    Balanced Q-Card
                            the method is defined by the officially published Excellence Model
  Improvement Actions
                            and can not be changed.




                             22
                              The list is the starting point for the distribution of the data for the assessments.

         Basics


      Starting GOA
                            Either via internet...
      GOA Inquiry


Distribute Questionnaires


    Read in Answers         ...or with the local
        Analysis
                            rating window

       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                                23
                                                                               Distribute Questionnaires

                            You can now distribute the questionnaire by clicking on the button „Distribute
         Basics
                            Interview“.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions



                                               Click here




                             24
                            The program will guide you through all necessary steps with the help of an assistant.
         Basics
                            The assistant will help you create specific surveys for different projects which can be
      Starting GOA          defined separately for each language.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             25
                            The 360° Method is a special form of a survey, where the same facts are analysed
                            from the specific point of view of several query groups.
                            GOA offers an assistant which allows you to prepare the survey for different query
         Basics
                            groups such as Team Leaders, Team Members, etc. This gives you the opportunity to
                            compare and analyse results at a later time
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions



                                  Start distribution




                             26
                            Specific to each version, the questionnaires can be adapted to individual survey
                            groups.
                            The questionnaires can be distributed either electronically or in a paper format, with
                            “electronically” being the default.
         Basics
                            GOA allows you to save the generated questionnaires to any place you desire.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                            Creates mail
                            attachments ...
    Read in Answers


        Analysis


       Reporting
                            . web-documents .

         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions

                            ... or paper format.




                             27
                            When distributing the questionnaires electronically the assistant will ask you to
                            choose between distributing anonymously or to specific interviewees taken from a
                            database.
         Basics             If you have chosen a HTML-Questionnaire you will not be asked to select the
      Starting GOA
                            interviewees but to define a header and footer for the Web-Questionnaire.

      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment
                                                           Add Interviewees
    Balanced Q-Card


  Improvement Actions
                                                      Click here




                             28
                            When distributing the GOA surveys, each interviewee receives either a link to the
                            website with the questionnaire or a GOA satellite as an executable file.
                            If you send a satellite, the interviewee will receive a file with the ending SAT which
                            provides the questionnaire when opened.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires             The answered questions can be saved anytime and
    Read in Answers
                                      opened again later. This enables the interviewee to
                                      change already answered questions or continue
        Analysis                      answering after an interruption.
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                                              Interface for
                                              navigation within
                                              the questionnaire.



                             29
                            In the case that you generated a HTML survey, your questions will be answered via a
                            web browser.
                            If you use an internet browser for the survey, the interviewee will only receive an
         Basics             email with the link to the web page with the questionnaire, the interviewee will not
                            receive a file and thus will stay anonymous.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                            Submit questionnaire                                             Print your own
                                                                                             copy of the
                                                                                             answers given




                             30
                                                                                            Read in Answers

                            Once the answered questionnaires are returned via email, they need to be loaded
         Basics
                            into GOA.
      Starting GOA
                            You start this process by clicking the button “Load Answers”.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions



                                                               Load answers




                             31
                            Once the answered questionnaires are returned via email, you will want to load them
                            into GOA.
         Basics             You start this process by clicking the button “Load Answers”. This will open a browser
      Starting GOA
                            window where you can select the folder with the returned answers.

      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                 Read in the
        Analysis
                              received answers
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             32
                            If the selected order contains returned answers for the currently open survey they will
                            be shown in the list.
                            You can select the files you need and copy them with the “load” button into the GOA
         Basics
                            data base. The original file will be marked as “loaded” or, optionally, deleted.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                                             Load

    Read in Answers


        Analysis


       Reporting
                              Mark
         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                                     You can choose to view
                                     already loaded satellites.
                                     (If not deleted yet)




                             33
                                                                                                      Analysis

                            After back-loading the answers GOA will analyse them automatically. If you select a
         Basics
                            chapter or question you will see the mean average of the received answers.
      Starting GOA          Individual and detaillied results are available through the „Report“ Menu or by
                            exporting the pre-filtered or raw data to statistical programms like MS Excel or SPSS.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             34
                            Depending on the underlying methodology you will receive a “Top Ten” list of the
                            survey when selecting the chapter heading in some modules.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers          Click here

        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             35
                            If you click on the button in the lower left corner of the mean average graph, you will
                            see a more detailed graph of the topic with the distribution of the answers.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                                                                           Show detailed graph

                             36
                            The appearance of the graphs can be changed in order to fit your corporate design.
                            You have three menus at your disposal.
                            The first menu allows you to change the colours of the graphs.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                                                                       Hier klicken
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             37
                            The menu “chart…” gives you the opportunity for a number of actions. You can save
                            the chart, copy it in another Windows application without frames or print it.
                            …. and the experienced user can even change the complete template according to
         Basics
                            their specific requirements.

      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                                                                                           Click here
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             38
                                                                                                    Reporting

                            When you click on „Report“ in the active application, you see a window for the
         Basics
                            selection of the details for your report.
      Starting GOA


      GOA Inquiry
                                  Click here
Distribute Questionnaires


    Read in Answers
                                                     Click here
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             39
                            Here you can select the chapters and questions to be analysed and reported , …

                                                             …and which details should be included in the report.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            The statistical data offered by GOA differs with the individual assessment or survey
                            modules, but the interface for all of them follows the same usability logic.

                              40
                            You can select the conditions under which the analysis should occur.
                            If you select several possible answers within a question, this will be interpreted as an
                            „or“ selection, while answers from different questions will be seen as a an „and“
                            condition.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting

                                                Click here
         Export
                                                to set filter
   GOA Assessment


    Balanced Q-Card


  Improvement Actions



                            In the example above, the filter is set to identify the answers from all of those who
                            think that Innovation Leadership is a important goal of the organisation.


                             41
                            It is also possible to define different groups of interviewees and compare their
                            averages.
                            For this you can select groupos from different survey versions or define groups in the
                            same survey version based on the different answers they have given to a specific
         Basics
                            question (answer filter).
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                                                                            Click here




                             42
                            With the „new Group“ button you select the first group and by clicking on the group
                            name you can edit this name any time.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                                                             Click here to
                            Click here                                      change name
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            Remark: the groups defined thus are only valid for the current report and will not be
                            saved!


                             43
                             A group can consist of of several interviewees (or several versions) that have been
                             marked in the list.
                             It is also possible to define answers from the questionnaire as selection criteria.
         Basics              To do so, you mark in the right part of the selection window the answer you want to
                             use for this (in the example: high scores on both innovation and quality leadership.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                                      Click here to unmark
    Read in Answers                      all files in both
                                             windows
        Analysis


       Reporting
                               Select
         Export             candidate(s)                                                    Select filter criteria

   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            Several answers within the same question are „or“ selections (yes OR more likely
                            yes on innovation leadership), answers from different questions are „and“ selections
                            (innovation AND quality leadership).
                              44
                            The same way you create the next group, e.g. those who prefer other goals that
                            innovation and quality leadership
                            The mean average of each question will now be generate in report per group and
         Basics
                            compared in a diagram.
                            The listing will follow the sequence in which the groups have been defined.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions

                                                             Männer ab 40                            52%




                                                             Männer bis 40                                      83%



                                                                             0             25   50         75         100


                                                                 0% = nein ... 100% = Ja




                              45
                                                                                              Export of Data
                            In the Export Menu of the GOA Inquiry Moduls you will find the menu point
         Basics              „-> SPSS“.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                       Click here
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            When you click it, the system will guide you through the next steps.


                             46
                            You can select which administrative data is to be listed in the first column of the
                            tabulator separated file, in front of the survey results.
                            For this you can define individual headers.
                            For the statistical analysis it might become important to indicate what questions have
         Basics
                            not been answered by the candidate.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions


                            Results of multiple choice questions are shown by listing each possible answer as a
                            separate question with the values „marked/non-marked“.
                            The identification of „marked/non-marked“ as „1/2“ or „yes/no“ can be defined by the
                            user.
                             47
                            The next step will be the selection of the folder where you want to save the export
                            files.

                            Once the file is saved you will see the complete path including the file’s name
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                              48
                             spssLegend contains the legend what questions are behind which Question ID
                              and what are the dimensions names of each possible answer.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                             spssData contains all exported numerical data in a SPSS compatible, tab-
        Analysis              separated format.
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             49
                            Export into an MS Excel file is started via the report menu to make use of the wide
                            range of filtering functions available.
                            If this feature is licensed, the report menu will show a button with the Excel symbol.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment

                            This export function does not do any statistical analysis but exports the raw data as
    Balanced Q-Card
                            filtered. For this reason only the tabs „interview version“, „answers“ and „questions“
  Improvement Actions       are relevant to the export.
                            Other than with SPSS export, the scales for the raw data are included. This
                            increases strongly the readability of the export files, but in the same time decreases
                            some of the statistic analysis possibilities.



                             50
                            As a first selection you will see an excerpt of the Report Window where you can
                            preselect the data you want to report.
                            Next click on the Excel symbol to start the export.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                              51
                            After you start the export by clicking on the Excel symbol, the structure of the
                            questionnaire is checked and you may be asked for the following details:


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires

                            This setting causes better readability of each top level chapter of the questionnaire to
    Read in Answers
                            appear as a separate table. This is also important for very long questionnaires,
        Analysis            because Excel only offers 256 columns per table.
       Reporting
                            A leading table identifies each candidate and shows the answers from the top level in
                            case there are any.
         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             52
                                                                                           GOA Assessment

                            GOA supports a wide spectrum of self-assessment modules, amongst them CAF
         Basics
                            (Common Assessment Framework), EFQM Excellence Model, ISO 9004 and Project
      Starting GOA          Excellence.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            GOA supports a scalable approach for different assessments (from beginner to
                            expert teams), as well as branch specific adaptations (industry, education, etc.)

                             53
                            After starting the EFQM Assessment module you will see the following window. You
                            can use the EFQM scheme at the upper part of the window for navigating through
                            the program.
         Basics
                            By clicking on the symbol of the desired criterion you will see all questions belonging
                            to this criterion.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                                             Hier klicken
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             54
                            By the colour of a question or chapter you can see if it has already been answered:
                            BLUE      = still unanswered
                            BLACK     = already answered
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting
                            Answered question

         Export


   GOA Assessment
                            Unanswered question
    Balanced Q-Card


  Improvement Actions




                             55
                            The answer possibilities will change automatically according to the EFQM model
                            when changing the criteria.
                            In the “questionnaire window” you can click on each sub criterion as well as on each
         Basics
                            detail question.

      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export
                                        Hier klicken
   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                                                                 View the full text of the question
                             56
                            An outstanding feature of GOA EFQM is the option to use interview techniques in
                            order to conduct a „Distributed Pre-Assessment“. This gives the assessor team the
                            possibility to question process owners and receive all necessary data from them.
                            Click on „Distribute Interview“ to send the questions. The program will guide you
         Basics
                            through the process with an automatic assistant.
      Starting GOA          For details on how to generate questionnaires and interpret the returned answers
                            see chapter „Distribute Questionnaires“
      GOA Inquiry


Distribute Questionnaires          Distribute Interview
    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                              57
                            All available results will be analysed automatically after the interview in order to set
                            an average value for the sub criteria level.
                            Depending on the criterion (enabler or results) there will be two or three values for
         Basics
                            each question which will be added up automatically in the higher levels and which will
                            be projected according to EFQM rules.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                                                                   Calculated
        Analysis                                                                    Results
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card
                                                                                 Individual Assessment Scales

  Improvement Actions




                             58
                            If you have conducted a „Distributed Pre-Assessment“ with GOA you will see the
                            accumulated results in the ranking scales as an orange mark.
                            This gives you the opportunity to use these results as a guideline.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions
                                                                            Survey results




                             59
                            Assessors can change the suggested values on the sub criterion level as well as at
                            the item level.
                            This can be done by changing the values directly in the ranking scale by pushing the
         Basics
                            blue triangle to the desired value.
                            Further result RADAR details can be scored with the symbol on the left of the scale.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions                                                       Push here



                                                Click here for detailed
                                                   RADAR scoring

                             60
                            A new window will open where you can assess more detailed attributes of each
                            single topic. You will see a short help text explaining the meaning of the points given
                            according to the RADAR Charts of the EFQM Model.
         Basics
                            The average will be calculated automatically and the value will be shown in the main
                            window.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions                                                           Drag the blue triangle
                                                                                 to the desired value


                                              Short explanation about the
                                              meaning of the value given
                             61
                            The values that have been changed in detail will be included in the calculation by
                            clicking on the arrows on the right side of the window.
                            Alternatively GOA will ask you if you want to save the changes when you click on a
                            new assessment question.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card
                                                                                         Click here

  Improvement Actions




                             62
                            With the “Notes” button you can open up a notepad and collect the necessary
                            information for the assessment.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card                                                               Click here
  Improvement Actions




                             63
                            You can load all data that you collected in the Pre-Assessment directly into your
                            Assessment.
                            This saves the calculated averages from the part criteria levels as a suggestion that
         Basics
                            then can be changed and corrceted by the assessor.

      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                                                              Click here
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             64
                            If the value set by the Assessor differs more than a certain percentage from the
                            results of the Pre-Assessment the program will ask you to comment the difference.
                            If there is such a commented change, you see a mark in the GOA main window and
                            the reasons for the new value can be discussed in the team.
         Basics
                            This helps the organisation in the consolidation of its scoring.
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment
                                                                               Pointer for explanation given
    Balanced Q-Card


  Improvement Actions




                             65
                            The delta in scoring before asking for a comment by the assessor can be defined
                            individually in the „Extras“ menu.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers
                                                Define delta value
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                              66
                            If you activate the “Show Graph” function you will see the Pre-Assessment values
                            when clicking on a certain question.
                            If you click on one of the open questions at the end of each chapter you will see the
                            collected notes and if you click on an item you will see the individual assessments.
         Basics
                            This can also be used to consolidate several Assessments.
      Starting GOA


      GOA Inquiry
                                    Show Graphs
Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             67
                            Besides the Pre-Assessment data, GOA offers you a graph summarising the nine
                            criteria.

         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions


                            In depth information on the assessment results can be produced via the reporting
                            function.
                            Details on how to use the numerous analysis and reporting functions offered via the
                            report can be found in the tutorial chapters “Analysis” and “Reporting”

                              68
                                                                                              Balanced Q-Card
                            The Balanced Q-Card (BQC) is an Add-On module to other GOA modules. With the
         Basics             BQC you can use improvement suggestions (IS) which have been gathered through
      Starting GOA
                            surveys and assessments for a more detailed analysis.

      GOA Inquiry             Assessment Group IS                                 GOA                 Query group
                                                                                 Survey               Assessment
Distribute Questionnaires
                                                                                  data
    Read in Answers                                                               base
        Analysis


       Reporting
                                                                  Suggestions
         Export                                                                  Interviews
                                                                   weighing     Assessment
   GOA Assessment                                                                 Projects
    Balanced Q-Card                                    Internet
  Improvement Actions
                                                        Server                            List of weighed
                            Weighing of criteria and                                       suggestions
                             assessment levels.

                             The first step is the ranking of the IS. When you are developing your action plan you
                             can include a single process owner or all employees.

                              69
                            The BQC can not be stated by itself, but as an added feature to any survey or
                            assessment module.


         Basics
                                                                         Click here
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            Depending on the BQC version you have licensed you are offered a selection menu
                            or get the improvement suggestions list from the active module immediately.


                             70
                               The automatically loaded improvement suggestions are shown in a list.
                               You can select and change each of them....

         Basics


      Starting GOA


      GOA Inquiry
                            Click here

Distribute Questionnaires


    Read in Answers
                                                                    ...with clicking on the
        Analysis                                                    suggestion you can move it
                                                                    into the bottom window and
       Reporting
                                                                    change it.
         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions


                              When gathering improvement suggestions please keep in mind that normally,
                              everybody else that is affected by this list will not have the possibility to see the
                              greater context of the suggestion.
                              All suggestions should be rephrased so that they are self-explanatory.

                                 71
                            In addition to improvement suggestions themselves, the main window informs you of:
                             The origin of the suggestion from surveys and questions
                             How many ratings there are for the suggestion
         Basics              The category selected for each suggestion
      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            Categories can be defined freely and will help sort and cluster big lists of ideas for
                            easier handling.

                             72
                            After having rephrased the suggestion you can add it to the list as a new entry by using
                            the buttons on the bottom of the window.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card
                                                             Click here

  Improvement Actions




                             73
                            Another feature of the BQC is that there is the possibility to include new ideas and
                            suggestions directly in the BQC without gathering these from a survey.


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                                                                                                        Click here

       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions


                                                   Click here

                            The new idea will be added to the catalogue of suggestions by clicking on the
                            „Save“-button. It can be kept there until it is discussed and decided on.

                             74
                            All BQC versions offer the below shown rating window with the scorecard interface.



         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             75
                            You can add an Improvement Suggestion (IS) to the assessment field by clicking on
                            it...


         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                                   Click here ...

    Read in Answers


        Analysis

                                                                 ...and drag the red triangle in order to
       Reporting
                                                                 give points for each category.
         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions



                                     The given points can be commented on or you can
                                     give further information you think important.


                             76
                              If you want to conduct a team assessment via Inter-/Intranet an assistant will guide
                              you.
                              Details on this function can be found in the “Distribute Questionnaires” chapter.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis
                            Generates an
                            HTML-Version
       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                                77
                            With the team assessment via Inter-/Intranet you will see a HTML-Document after
                            clicking on one of the listed IS. In this document there is a separate window where
                            you can rate and comment the IS.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions


                                    After adding your comments you will send the assessment
                                    back to the Web server by clicking on the „Send“ button.



                             78
                            Additionally, you can weigh the dimensions in the „Balanced Q-Card Rating“-menu.



         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires


    Read in Answers                         Click here

        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             79
                            Separately from the Assessment of the single IS you can adjust global weighings
                            which mirror the policy and strategy of the organisation.


         Basics


      Starting GOA


      GOA Inquiry
                                                                          Use alternative
Distribute Questionnaires                                                 multiplication values.

    Read in Answers


        Analysis


       Reporting
                                                                    Weighing of dimensions within scale.
         Export
                            To change dimension names
   GOA Assessment           click on dimension and
                            overwrite.
    Balanced Q-Card


  Improvement Actions




                            You have the possibility to rename the dimensions according to your company‘s
                            needs and values in the dimension scales.


                              80
                            If the IS have been gathered in the context of a self-assessment for example
                            according to the EFQM Model of Excellence or the „Fit for top performance“-concept
                            you can change the weighing of the criteria to your company‘s needs.
         Basics


      Starting GOA                                                     Use alternative
                                                                       multiplication values.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting
                                                                     Weighing of dimensions within scale.

         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            Please notice that this does NOT change the results of the self-assessment but
                            affects only the prioritisation of the IS.


                              81
                            The automatically generated Top-Ten list allows you to get an initial quick overview of
                            the priorities of the improvement actions.
                            A click on the cake diagram symbol shows you the details of the priorisation.
         Basics


      Starting GOA


      GOA Inquiry                 An action plan can
Distribute Questionnaires
                                  be designed
                                  matching the
    Read in Answers               priorities of the IS.
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             82
                                                                     Planning of Improvement Actions

         Basics
                            For the planning of improvement activities, the BQC provides an overview of the
      Starting GOA          values VVs for use.
      GOA Inquiry


Distribute Questionnaires


    Read in Answers


        Analysis


       Reporting
                            The colours show the
         Export             status of implementation.
   GOA Assessment


    Balanced Q-Card


  Improvement Actions                  Clicking on an action will open the editing
                                       mode.




                              83
                            More details, such as the process owner, team members, project members, mile
                            stones, incidents, start and end date, status or comments can be added to each
                            action.
         Basics
                            Additional tables allow a content and learning oriented planning and monitoring of the
                            individual actions. The structure for this is based on the validation requirements for
      Starting GOA          „Committed to Excellence“.
      GOA Inquiry
                                          Selection of action details,
Distribute Questionnaires
                                          results or incidents to
    Read in Answers                       report

        Analysis


       Reporting


         Export
                                                                     Start and End date are taken
   GOA Assessment                                                    from the calendar.
                            Notepad for
    Balanced Q-Card
                            comments.
  Improvement Actions




                             84
                            The BQC offers extensive report functions which can generate MS-Word documents
                            as well as HTML files.
                            The first overview is offered by the Top Ten List.
         Basics


      Starting GOA


      GOA Inquiry


Distribute Questionnaires
                                                                                Click here to start
    Read in Answers                                                             Report Selection Menu
        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                             85
                            You can choose which details should be displayed and in which depth the calculation
                            of the prioritisation should be shown and visualised


         Basics

                                              Selection of different
      Starting GOA
                                              report formats.
      GOA Inquiry


Distribute Questionnaires    Selction of report
    Read in Answers
                             details

        Analysis


       Reporting


         Export


   GOA Assessment


    Balanced Q-Card
                                                             Selection of in-depth of details
  Improvement Actions




                             86
         Basics


      Starting GOA


      GOA Inquiry
                                  Further Information and Details can be found in
Distribute Questionnaires
                                 the Online-Help Section of the respective Module.
    Read in Answers


        Analysis


       Reporting


         Export
                                          Please close by pressing ESC.
   GOA Assessment


    Balanced Q-Card


  Improvement Actions




                            87

								
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