MRC Action Plan Template by B6vDtfC

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									                                                                Florida MRC Network - Action Plan Template for FY 11-12

Florida's local MRC sites are expected to develop Goals, Objectives and Activities that support the Florida Department of Health, Medical Reserve Corps Network Program Strategic Plan for 2011 to 2013.

The strategic plan was developed based on national guidance with input from Florida's MRC unit coordinators. Five strategic priorities addressed in the plan are:
· Volunteer and Leadership Development
· Training and Exercising
· Preparedness and Response
· Sustainment of the Volunteer Management System
· MRC Regional Plan Development and Implementation
                                                                                              MRC Action Plan



Name of MRC Unit: ____________________________________                                         Coordinator Signature: __________________________________________                   Date: ___________

Mission : To augment local community health and medical services staff with pre-identified, trained and credentialed MRC volunteers.

  MRC Strategic Goal        Action Plan Objective           Activity - Implementing Steps          Time           Lead                 Activity Evaluation                            Status
                                                                  State MRC Strategic Priority - Volunteer and Leadership Development




                                                                           State MRC Strategic Priority - Training and Exercising




     MRC Action Plan - See Sample Plan and Plan Process for instructions                                                                                                                               1
MRC Strategic Goal        Action Plan Objective           Activity - Implementing Steps       Time         Lead                Activity Evaluation   Status
                                                                      MRC MRC Strategic Priority - Preparedness and Response
                                                                State State Strategic Priority - Volunteer and Leadership Development




                                                          State MRC Strategic Priority - Sustainment of the Volunteer Management System




                                                        State MRC Strategic Priority - MRC Regional Plan Development and Implementation




   MRC Action Plan - See Sample Plan and Plan Process for instructions                                                                                        2
                                                                                      MRC Sample Action Plan July 2011 - June 2012

Florida's local MRC sites are expected to develop Goals, Objectives and Activities that support the Florida Department of Health, Medical Reserve Corps strategic plan for 2011-2013.

The strategic plan was developed based on national guidance with input from Florida's MRC site coordinators. Strategic priorities addressed in the plan are:
· Volunteer and Leadership Development
· Training and Exercising                                                                                                                                                               Each item in the Budget/Spending Plan must
· Preparedness and Response                                                                                                                                                             relate to one or more of the strategic priorities
· Sustainment of the Volunteer Management System
· MRC Regional Plan Development and Implementation
A copy of the plan can be found at www.doh.state.fl.us/PHNursing/MRC/MRC_Main.html.
State strategic priorities are found as subheadings in the below example. In the first column, enter the local MRC goal(s) that supports the state priority. In the second column, enter an objective(s) to support the goal. In the
third column, list the activity that will be implemented to meet each objective. In the next two columns, enter the anticipated time frame for completing the activity and the lead person responsible for the activity. In the next
column, enter the standard that will be used to determine success in accomplishing the activity. The last column will be used to report status when submitting progress reports. This is required for providing MRC
updates to the state MRC Program Office. Updates should be brief and address successes and obstacles.

This example incorporates state strategic plan priorities and objectives and activities found to be effective by local MRC Units, each MRC Unit should develop plans based on local needs, goals and resources. These
are high level goals, objectives and activities that can be the basis for developing more detailed implementation plans.

Mission : To augment local community health and medical services staff with pre-identified, trained and credentialed MRC volunteers.

 MRC Strategic Goal           Action Plan Objective                           Activity                       Time            Lead                   Activity Evaluation                                     Status
                                                                         State MRC Strategic Priority - Volunteer and Leadership Development
                                                            Ensure MRC Operational Plan is                              Coordinator      Readiness review completed annually
                                                                                                           July each
                                                            consistent with Community Emergency                         and Steering     Note: this relates back to recruitment and
                                                                                                             year
                                                            Operations Plan                                             Committee        training plan activities
                                                                                                          December
                                                            Review and update current policy and
                                                                                                          2011 then     Coordinator    Steering Committee minutes reflect review
                                                            procedures manual to include screening,
                                                                                                          July each     and Consultant and approval of Operational manual
                                                            selection, roles and responsibilities
                                Ensure a skilled MRC                                                        year
                                                                                                                                    Materials available on Web site. Updated
                               volunteer workforce to       Maintain policies, procedures and                        Coordinator
Goal 1: Ensure a skilled                                                                                   Ongoing                  within two weeks of new or update material
                              provide defined services      educational materials on Web site                        and Consultant
MRC volunteer                                                                                                                       available
                              based on the applicable
workforce                                                                                                 February,                 Semiannual and final progress reports
                                 MRC Volunteer Job          Evaluate and report on ongoing activities                Coordinator
                                                                                                         May, August                submitted to State MRC coordinator
                                    descriptions
                                                                                                                                         Updated contact information, volunteer
                                                            Maintain unit profile on national MRC site     Ongoing      Coordinator      counts and brief program highlights posted
                                                                                                                                         at once every three calendar months
                                                                                                                        Coordinator
                                                            Develop budget/spending plan tied to          June each                      Plan approved by budget manager and
                                                                                                                        and Budget
                                                            Action Plan                                      year                        submitted to State MRCoordinator
                                                                                                                        Manager
                                                                                   State MRC Strategic Priority - Training and Exercising

                                                                                                                                         Percent of new volunteers who complete a
                                                                                                           July 2011
                                                            Evaluate training needs of volunteers                     Coordinator        training needs assessment as part of
                                                                                                         then ongoing
                                                                                                                                         orientation
                                Ensure a skilled MRC
                               volunteer workforce to                                                     December                       Required and core comptetency training
Goal 1: Ensure a skilled                                    Offer flexible opportunities for training     2011 and      Consultant       available online and in face-to-face
                              provide defined services
    MRC volunteer                                                                                          ongoing                       sessions quarterly
                              based on the applicable
       workforce                                                                                                                         At least one annual exercise/drill with
                                 MRC Volunteer Job          Coordinate MRC volunteer participation in
                                    descriptions                                                           Ongoing      Coordinator      follow up analysis for opportunities for
                                                            local exercises/drills
                                                                                                                                         improvements
                                                                                                          December
                                                            Include training and educational resources                                   Links to training available on Web site with
                                                                                                          2011 then     Consultant
                                                            and information for volunteers on Web site                                   new information added as available
                                                                                                           ongoing



      Sample MRC Action Plan June 2008                                                                                                                                                                                           3
 MRC Strategic Goal      Action Plan Objective                       Activity                     Time           Lead                 Activity Evaluation                Status
                                                                MRC MRC Strategic Priority - Volunteer and Leadership Development
                                                          State State Strategic Priority - Sustainment of the Volunteer Management System
                                                  Complete uploading of volunteers into         September                  All volunteers registered locally prior to
                                                                                                             Consultant
                                                  SERVFL system                                   2011                     SERVFL transferred to online system
Goal 2: Maintain the   Utilize SERVFL Registry as
                                                  Document and track volunteers through                                    Initial volunter contact made within two
SERVFL (ESAR-VHP)      tracking and management                                                   Ongoing     Coordinator
                                                  SERVFL                                                                   weeks of registration on SERVFL
Registry                          tool
                                                  Maintain training records and profiles for                               Training records updated within two weeks
                                                                                                 Ongoing     Coordinator
                                                  volunteers                                                               of any training
                                                                      State MRC Strategic Priority - Preparedness and Response


                                                   Review local plans for MRC related                                      Plans identified as needing MRC related
                                                                                                 Ongoing     Coordinator
                          Align local plans and    information                                                             information
                        activities to provide MRC
Goal 3: Provide MRC
                       support to the local County
support to CHDs and
                       Health Departments (CHDs)
ESF-8
                        and Emergency Support
                           Function 8 (ESF-8)      Revise local plans to include MRC related
                                                                                                 Ongoing     Coordinator   Plans revised with MRC related information
                                                   information


                                                                                                                           Identification of gaps in available
                                                    Conduct recruitment needs assessment        July 2011    Coordinator   volunteers to meet community public health
                                                                                                                           needs
                                                    Develop targets for recruitment and         September                  List of media outlets, postions to recruit
                                                                                                             Coordinator
                                                    marketing                                     2011                     and position descriptions developed
                                                                                                                           Number of ads, articles published,
                                                                                               October 2011
                                                    Conduct multimedia recruitment campaign                 Coordinator    brochure produced and direct mailouts.
                                                                                               and ongoing
                                                                                                                           Number recruited as result of campaign
                          Increase the number of
                                                    Participate in a minimum of three outreach                             Record of activity conducted. Number
Goal 4: Increase the     MRC Volunteers through                                                 June 2011    Coordinator
                                                    activities                                                             recruited after presentations
number of MRC            Regional and Local MRC
                                                    Work with community response
Volunteers              recruitment and mentoring                                               July 2011                  Meetings held. Joint recruitment activities
                                                    organizations to coordinate volunteer                    Coordinator
                                  efforts                                                      and ongoing                 established
                                                    recruitment and retention
                                                                                                December
                                                    Place recruitment information and           2011 then                  Information posted. Number recruited as
                                                                                                             Consultant
                                                    registration forms on Web site              July each                  result of Web site contact
                                                                                                   year
                                                    Complete Chapter 110 registration and all                              Registration for selected volunteers
                                                    required credentialing, screening and        Ongoing     Coordinator   completed within 90 days of registration on
                                                    forms                                                                  SERVFL




     Sample MRC Action Plan June 2008                                                                                                                                             4
 MRC Strategic Goal      Action Plan Objective                           Activity                       Time          Lead                Activity Evaluation                Status
                                                                   State MRC Strategic - MRC - Volunteer and Leadership and Implementation
                                                            State MRC Strategic PriorityPriority Regional Plan Development Development
                                                                                                                                Participate in 90% of monthly MRC calls
                                                        Build partnership capacity with state,
                                                                                                       Ongoing    Coordinator   and 75% of state and regional meetings as
                                                        regional and national organizations
                                                                                                                                funding allows
                                                                                                                                List of partners with contact information
                                                        Identify key collaborative partners           July 2011   Coordinator
                                                                                                                                developed
                                                        Develop partnerships for sharing training,    September                 Number of partner meetings held and
                                                                                                                  Coordinator
                                                        information and resources                       2011                    MOUs developed
                                                        Work with partners to integrate MRC into                                MRC added to Emergency Response
                                                                                                     October 2011 Coordinator
                                                        local emergency management structure                                    Team
                          Increase Florida's MRC
                                                        Educate community partners                     Ongoing    Coordinator   Number of meetings or presentations
                         Network representation,
Goal 5: Increase                                        Include County Health Department and
                        collaboration, visibility and                                                 September                 Representatives invited and will attend at
Florida's MRC Network                                   Area Agency on Aging on MRC Steering                      Coordinator
                           influence at the Local,                                                      2011                    least 75% of steering committee meetings
representation                                          Committee
                            Regional, State, and
                                                                                                                                Participate in at least 75% of local
                               National levels          Attend local Emergency Response Team
                                                                                                       Ongoing    Coordinator   meetings. Make quarterly presentations
                                                        and Emergency Management meetings
                                                                                                                                about MRC
                                                        Increase awareness through public                                       Participate in at least two community
                                                                                                       Ongoing    Coordinator
                                                        education and communty events                                           events
                                                        Develop and have Steering Committee           June each                 Steering Committee minutes reflect
                                                                                                                  Coordinator
                                                        approve site Mission statement                   year                   approval of mission statement
                                                        Review, update and have Steering              June each                 Steering Committee minutes reflect
                                                                                                                  Coordinator
                                                        Committee approve Annual Action Plan             year                   approval of action plan
                                                        Ensure Action Plan assists state MRC          June each   Steering      Steering Committee minutes reflects
                                                        efforts in achieving Florida MRC Plan            year     Committee     review of plan




     Sample MRC Action Plan June 2008                                                                                                                                                 5
                             Developing and Using an MRC Action Plan

                                            Action Plan Principles
An action plan provides the description of program actions or activities necessary to achieve strategic goals
and objectives. It includes intended activities for the project period, lead roles for activities, timeframes and
evaluation criteria for determining success in achieving and determining the difference made by the activity.
Activity evaluation strategies included in the plan allow you to document and report accomplishments and
success. They also allow you to identify strengths and weaknesses to help make program decisions regarding
opportunities to change, enhance and improve activities, management and operations. This information will
drive the development of the local MRC program.
Evaluation strategies should be reviewed, modified or added throughout the implementation of the plan to
make sure they are helping you determine "What difference did the effort make?"
If you find you are not meeting your evaluation standards, look back at your implementing steps to determine if
additional or different activities are necessary to achieve your goals.
If you find you are not meeting your evaluation standards, look back at your implementing steps to determine if
additional or different resources (money, staff, time) are necessary to achieve your goals or if there are external
influences (out of your control) affecting your outcomes.
Evaluation standards in the sample plan reflect progress toward meeting the plan activity. To truly identify
strengths and weaknesses and make program decisions you also need to measure your performance toward
meeting your objectives. The next page includes examples of objective performance measures.
The local action plan should relate to the Florida Medical Reserve Corps Network Strategic Plan, the
Community Emergency Response Plan and the local MRC Budget/Spending Plan.


                                            Action Plan Definitions
Strategic planning terms are often defined in many ways depending on the document being referenced. The
following definitions reflect terms used in the MRC sample action plan and instructions:
Priorities - Volunteer and Leadership Development; Training and Exercising; Preparedness and Response;
Sustainment of the Volunteer Management System; and MRC Regional Plan Development and
Implementation. These headings reflect core MRC program activities and link the action plan to the spending
plan
 Strategic Priority - An area of great importance to achieve the mission of the program
 Goal - Broad general statement that describes what you want to achieve. It sets the long-term program
direction. There may be more than one goal for a priority
 Objective - Statement that explains how the goal will be achieved and defines expected results. There may
be several objectives for a goal. Objectives should be specific, measurable, achievable, relevant and contain a
time frame for accomplishment. (The SMART approach to writing objectives)
 Activities - The events and actions conducted with available program and community resources
Performance Measure - An indicator that reflects the achievement of the desired outcome of the objective.
May be quantitative or qualitative
Standard - The benchmark or standard used as a reference point for measuring progress in meeting an
objective. It can be used for comparing progress annually.




Developing and Using an MRC Action Plan                                                                               6
                                        Action Plan Process Steps
When developing an annual action plan, follow these necessary steps:
 Review previous year plan, analyze achievements and areas for improvement
 Review the Florida MRC Network Program Strategic Plan
 Analyze local needs and goals to see how they fit in with State Strategic Priorities, Goals and Objectives
 Review the community Emergency Response Plan to determine areas for coordination and ensure
compatibility
 Draft local goals and objectives
 Identify actions that need to be customized to meet local needs, goals and available resources
 Review draft plan to ensure it assists state MRC efforts in achieving Florida MRC Network Program Strategic
Plan
 Meet with Community leaders and/or Advisory Committees to discuss and obtain plan input and support
 Have community leaders or Steering Committee review and approve Annual Action Plan


                                    Action Plan Resource Information
The Department of Health, Office of Public Health Nursing, MRC Resource Toolkit contains more information
and links to resources for developing strategic plans, writing objectives and developing local Action Plans.
www.doh.state.fl.us/PHNursing/MRC/MRC_Main.html
One resource is an Outline for Developing Strategic Action Plans developed by The Community Toolbox.
The Community Toolbox is a service of the Work Group for Community Health and Development at the
University of Kansas. http://ctb.ku.edu/en/LearnMore.aspx


                                   Action Plan Performance Measures
The following table provides example performance measures for objectives included in the sample MRC
Action Plan. Challenge your program but be realistic in establishing standards. You may not know what goals
to set for your first program year. Use the results from your first year to set future benchmarks, goals or
standards.
                                 Sample Action Plan Performance Measures
                   Objective                                     Measure                               Standard
                                                  Percent of volunteers who have been
Identify and document volunteer capacity and
                                                  credentialed, trained in competencies and meet         60%
roles in emergency response
                                                  FEMA standards to function during an incident
Enhance and Improve Management and                Percent of policies and operating procedures
                                                                                                         75%
Administrative Capabilities                       reviewed and updated at least annually
                                                  Percent of semi annual and final state progress
                                                  reports that identify strengths, weaknesses,
Identify, document and report program activities,                                                        100%
                                                  conclusions, recommendations and updated
progress, strengths and opportunities for
                                                  action plan
enhancements
                                                  Percent of quarterly National MRC project profile
                                                                                                         100%
                                                  updates
Increase the number of MRC volunteers through Percent over prior year volunteers who complete
                                                                                                         20%*
recruitment                                       the registration process
                                                  Percent of current volunteers who are still active
Maintain current volunteer cadre                                                                         90%
                                                  at end of program year




Developing and Using an MRC Action Plan                                                                           7
                                                Percent of new volunteers that successfully
                                                complete training in IS 100.a or b and 700.a          25%
Increase training capacity and ensure volunteer
                                                within 90 days of program orientation
competencies through training and educational
                                                Percent of volunteers who obtain certificates of
opportunities
                                                completion for core competencies during the           25%
                                                program year
Improve local partnerships and communications
                                                Number of jointly held activities to improve
to enhance community health and medical                                                                2
                                                community health
services
                                                Number of persons benefiting from public health
Strengthen community public health
                                                education events through education or                 200
infrastructure
                                                immunization
                                                Number of new community leaders and partners
Increase strategic planning capacity                                                                   1
                                                input in the planning process
Utilize State Emergency Responders and          Percent of volunteer registration, training records
Volunteers of Florida (SERVFL) Registry as      and mission tracking accomplished through             90%
tracking and management tool                    SERVFL

*A Florida Department of Health, Surgeon General's Performance measure for the Office of Public Health
Nursing is to have a 20% annual increase of new volunteers in the Florida Medical Reserve Corps Network
Program.




Developing and Using an MRC Action Plan                                                                     8

								
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