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					Thunderbird Technology
        Guide
   — STUDENT VERSION —
        August 2010
                                                                                                                                               Thunderbird Technology Guide

                                                                                                     Table of Contents
Information Technologies Department .............................................................. 4                             How to Change Your My Thunderbird and Lifetime E-mail Passwords ........ 11
Mission Statement ................................................................................................ 4
                                                                                                                                 How to Set Up Your Lifetime E-mail Account ............................................... 12
Client Technology Services Group ...................................................................... 4
                                                                                                                             What if I Don’t Have a Laptop? ......................................................................... 14
    Lincoln Computer Center (LCC) ...................................................................... 5
                                                                                                                             Where Do I Print? ............................................................................................... 14
    Help Desk Window .......................................................................................... 5                How do I get the Xerox printer drivers? ......................................................... 14
    Graduate Assistant Responsibilities .............. Error! Bookmark not defined.6                                             How do I send my files to the Xerox printers?................................................ 14
    Graduate Assistant Limitations ..................... Error! Bookmark not defined.6                                           Where is my print job stored? ......................................................................... 16
    Telecommunications Group ............................................................................. 6                     Where do I charge my print/copy card? .......................................................... 16
    Audio/Visual Group ......................................................................................... 6               Who do I contact if I have problems with Xerox services? ............................ 16
Communicating with IT ....................................................................................... 6              Laptop Configuration Overview ......................................................................... 17
Terminology Defined............................................................................................ 7
                                                                                                                                 What does an Ethernet port/card do for me? ................................................... 17
    Network ............................................................................................................ 7
                                                                                                                                 What does wireless do for me? ....................................................................... 17
    Intranet vs. Internet .......................................................................................... 7
                                                                                                                                 What if I don’t have an Ethernet port/card or wireless? .................................. 17
    Portal Login ...................................................................................................... 8
                                                                                                                             Using the Thunderbird Wi-Fi Network ............................................................. 17
    My Thunderbird ............................................................................................... 7             Connecting to the Campus Wireless Network ................................................ 17
    Lifetime E-Mail ................................................................................................ 7       General Internet E-mail Information................................................................. 18
    POP3/IMAP ..................................................................................................... 8        Important Information about Lifetime E-mail .................................................. 18
                                                                                                                             How to Set Up LDAP Address Book ................................................................... 21
    Google Mail Web Interface .............................................................................. 8
                                                                                                                             The Thunderbird Documents & Spreadsheets Program ................................... 23
    Internet Access vs. Local Access ..................................................................... 8
                                                                                                                                 Logging into the Thunderbird Documents & Spreadsheets Program,
    Passwords ......................................................................................................... 8        Powered by Google ......................................................................................... 23
Locating Public Computers on Campus .............................................................. 9                             Using the Thunderbird Documents & Spreadsheets Program ......................... 23
First Time Logging In? ........................................................................................ 9
                                                                                                                                 Google Calendar ............................................................................................. 23
    How to Log In to the Network from a Campus Public PC ............................. 10
                                                                                                                             Policies for Computer Use on Campus............................................................... 24
    How to Change Your Microsoft Network Password ......Error! Bookmark not                                                      Student Responsibility for Hardware Repair and Maintenance ...................... 24
    defined.11
                                                                                                                                 Student Responsibility for Legality of Software ............................................. 24
    How to Log In to My Thunderbird ................................................................. 11
                                                                                                                                 Policies for Software Support ......................................................................... 24

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   Communications and Networking .................................................................. 24                    Appendix C—Useful Web Sites .......................................................................... 31
   Business Tools Available on Select Public Machines .................................... 25
   Equipment Use ............................................................................................... 25
   Ethical Standards ............................................................................................ 25
   Computer Access............................................................................................ 25
   Electronic Communications ........................................................................... 26
   File Storage .................................................................................................... 26
   Software Piracy .............................................................................................. 26
   Lincoln Computer Center Policy .................................................................... 26
   Personal Conduct ............................................................................................ 26
   Violations of Policy ........................................................................................ 26
Frequently Asked Questions (FAQs) ................................................................. 27
   Where can I find My Thunderbird connection ports? .................................... 27
   But what if I’m off campus with my laptop? .................................................. 27
   What are the advantages/disadvantages of my laptop versus Thunderbird’s
   computers? ..................................................................................................... 27
   Can I use my laptop in class? ......................................................................... 27
   What precautions should I take with my data files? ....................................... 27
Continuing to Communicate with Thunderbird after Graduation ................... 28
   What privileges do I have after graduation? ................................................... 28
Appendix A—Laptop Information and Specifications ...................................... 29
   Where should I buy my laptop?...................................................................... 29
Appendix B—Useful Telephone Numbers and Locations ................................ 30
   Help Desk ....................................................................................................... 30
   Computer Center (Classroom 44) ................................................................... 30
   Xerox Document Source ................................................................................ 30




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The Information Technologies (IT) Department is happy to welcome you to your first semester at Thunderbird! We have created this guide to ease your
transition to the new technologies you will be using at Thunderbird. In this guide you will find information about the IT Department and the services we
provide to Thunderbird students, important tips for the technology on campus, and the policies for computer use. Please keep this manual for future
reference.

Information Technologies Department
IT provides and supports the Thunderbird computer infrastructure for staff, faculty, and students. The state-of-the-art academic network at Thunderbird
includes:
 Microsoft network using a secured fiber-based switched ATM network
 Over 100 public computers installed with campus-approved applications
 Standardized applications including Windows XP and Microsoft Office 2010, Word, Excel, PowerPoint, and Access
 My Thunderbird—Thunderbird’s custom intranet software
 Thunderbird Web Page
 Lifetime E-Mail—Free e-mail for life
These standardized applications provide complete compatibility for students and faculty to share documents, manage student projects, and communicate in
many electronic forms. Other software is available for special needs and for limited access, as managed by the Thunderbird Technical Review Committee.

Mission Statement
 To provide continuous change in leading-edge technology
 To help you become mobile students and future mobile managers
 To help you communicate interactively from around the world
 To complement your academic and career goals
Client Technology Services Group
This group is the direct contact for all students, and is responsible for:
 Ensuring that all school-owned computers are installed with the latest applications software and are fully maintained on the network or as stand-alone
    systems.
 Directly managing the Lincoln Computer Center Classroom 44. Limited applications support is available for students.
 Directly managing the Help Desk at the Lincoln Computer Center.
 Managing the campus-wide telecommunications operations (including phones, voice mail, video teleconferencing, phone lines, and distance learning
    connections).
 Managing the campus-wide audio/visual operations.
 Managing the multimedia self-help lab in the Lincoln Computer Center.

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 Communicating to all campus customers about IT news, project status, technical tips for computing, and more.
Lincoln Computer Center (LCC)
This building is the central hub of student computer services on Thunderbird’s campus. The computer classroom contains over 30 computers and printers,
all connected to Thunderbird’s Academic Network. The Computer Center includes Xerox laser printers. Several PCs are specially equipped with foreign
language word processing spell-checkers. CD writer and Zip drives are available for the larger projects. Scanners are available in this building. The Xerox
Document Source is also located here.

Classroom 44 is often reserved for private training classes offered to Thunderbird faculty and staff. When it is not used for training, the classroom is
available to students as an open lab.

Standard hours of operation are listed in Appendix B.

Help Desk Window
The “Window” at the Lincoln Computer Center is an extension of the services offered in the LCC lab and supports school-owned computer equipment. The
“Window” is staffed by a Help Desk Specialist, a PC technician, and staff members. Standard hours of operation are listed in Appendix B. You may send e-
mail requests to student.help@thunderbird.edu.or call the Help Desk at 602-978-7510. The Help Desk staff will provide limited support (see below) for
student-owned computers provided that the problems are within the area of applications listed below. Students must first attempt to install or set up or
download any software or hardware needed prior to bringing the system to the Help Desk Window for assistance.

Assistance available for student laptops is as follows—after the student has attempted to accomplish these tasks:
 Lifetime E-Mail. We will assist students with the setup when they have trouble with the provided instructions.
 Network Cards. We will troubleshoot problems associated with the installation/configuration of fixed/wireless network cards.
 Virus/Adware Management. We will show students how to clean viruses from storage media and systems, and advise where to get their own copies of
   the recommended virus-checking software.

NO assistance is available for the following:
 Installation of Software (Windows & Mac operating systems, Microsoft Office, browsers, screen savers, language modules, anti-virus protection,
   games, etc.)
 Hardware Problems (i.e., keyboards not responding, mouse not working, power button not responding, hard disk failures, do not know how to operate,
   etc.)
 Software Problems of any nature
 Installation of Any Hardware (i.e., memory, modems, network cards, CD-ROM drives, disk drives, etc.)
 Computers with Operating Systems Other than Windows


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Telecommunications Group
This group handles all telecommunications services for the campus, including telephone and cable TV support in the dormitories. Requests are handled
through the Help Desk.

Audio/Visual Group
This group manages all audio/visual equipment for campus presentations and supports videoconferences for student interviews and presentations when
arranged through Career Management or faculty. Faculty and staff may request specific equipment to be set up in lecture halls or classrooms (procedures
available in a separate document). Administrative or academic departments must sponsor student requests. The Yount Building provides distance learning
classrooms and videoconferencing capabilities. Classroom 44 provides access to scanners and networked computers. Student ID and visa photos are taken in
Human Resources (Voris Building). Classroom 44 is available on a self-serve basis Monday through Friday from 8 a.m. to 5 p.m. for presentation
development.

Communicating with IT
It is essential that we communicate effectively with all of our Thunderbird customers—the students, faculty, and staff. It is our mission to communicate
through many channels in order to reach our customers, including the My Thunderbird Discussion Groups, e-mail, campus electronic news, signs posted at
the Lincoln Computer Center, and articles in Das Tor (Thunderbird’s student newspaper).

We encourage our customers to keep in touch with us, too. Please send us your feedback through Technology Spotlight in the BBS in order that we may
serve you better. You are invited to send e-mail messages to the Student Help Desk at student.help@thunderbird.edu.

IT will also post important technology-related information in Tech Notes, also located in the BBS discussion group.




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Terminology Defined
The first section of this guide will help you understand the technological terminology used at Thunderbird.

Network
A group of two or more computer systems linked together. There are many types of computer networks, including:
 Local-area networks (LANs)—The computers are geographically close together (that is, in the same building). Thunderbird uses Microsoft Networking
    to connect users to the network. When you arrive at Thunderbird, you will be given a User ID and password that will allow you to make this connection.
    The Microsoft network password is required to log in from both publicly accessible machines and the campus wireless network. This password expires
    every 42 days, and you will be prompted to change it when logging into a campus computer.

Intranet vs. Internet
An intranet is a network that is accessible only to authorized members, while the Internet is a network available globally. Thunderbird has both intranet
features (My Thunderbird: my.thunderbird.edu) and Internet features (our external Web page: www.thunderbird.edu).

Portal Login
Thunderbird Portal Login is the unified login solution for the only MTB, TLE and Lifetime Email applications. With Portal Login, you need to login just
once to access any of the Portal enabled applications. Eg. After you have logged into MTB, you will no longer be asked to re-login to TLE when you access
a course page. Likewise, if you go to your Lifetime Email, Portal Login will minimize the complexities of accessing various Thunderbird web applications,
and allow you to move smoothly between them.

You use your normal numeric MTB user ID, or your email ID, and your MTB password to login to Portal Login

My Thunderbird
My Thunderbird is customized software built by Thunderbird. It enables staff, faculty, alumni and students to communicate electronically. As a student, you
will be able to see reading assignments, talk to your classmates, read the campus news, upload files, and more—all from your laptop! Each student has an
individual My Thunderbird account. You will receive a My Thunderbird User ID and password before you arrive at Thunderbird.

Lifetime E-Mail
IT is proud to offer free e-mail to Thunderbird students. This e-mail is good for all current students and alumni in good standing! Employers and classmates
will always be able to contact you at this address, no matter where you are! When you arrive on campus, you will be given the opportunity to choose your
User ID. You can access Lifetime E-Mail from your personal computer, either through the Web interface or by configuring an IMAP/POP3 client/wireless
device.
Access to your Google hosted Lifetime Email account is through Portal Login.
         Important Note: Lifetime quotas are currently 7 GB per account.



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POP3/IMAP
These protocols are used to retrieve e-mail from an e-mail server. Configuring POP3/IMAP allows you to download your e-mail to your laptop instead of
accessing it via a continuing server connection. This allows you to manage, store, and manipulate your e-mail however you wish. Also, you can disconnect
from the server after you download your e-mail and read it offline. You can also compose messages offline and send them later when you reconnect to the
server. This saves time and money, and uses the school’s network resources more efficiently. Configuration instructions for various email programs and
wireless devices are provided on the Lifetime Email website.

Google Mail Web Interface
Thunderbird offers you a way to check e-mail via the Web. The Google Lifetime E-mail Web interface is a quick way to check your e-mail from computers
that will not allow you to configure POP3/IMAP (such as the school’s public machines). Because the Web interface requires a constant, running connection
with the Internet, it is not meant for extensive e-mail correspondence, but rather for quick “in-and-out” checks. For more extensive correspondence, use a
POP3/IMAP program.

Internet Access vs. Local Access
There are two ways to connect to Thunderbird’s network. One way to access Thunderbird’s network is through the Internet with your personal ISP. If you
can access the World Wide Web, you can go to Thunderbird’s home page (www.thunderbird.edu) or My Thunderbird (my.thunderbird.edu).

You can also connect to the Thunderbird network through a local campus port. There are over 360 wired connection ports and multiple wireless access
points on the Thunderbird campus (see Frequently Asked Questions for locations). The connection ports allow you to make a direct connection from your
laptop to the Internet. Your laptop must have an Ethernet and/or wireless card installed (explained in more detail later).

Passwords
Your portal login username is your MTB numeric ID. If you have a Lifetime Email account, you can also use your email ID as your username. Your portal
login password is your MTB password.

Eg. the user with MTB ID '9999999' and Lifetime Email address 'joe.student@global.t-bird.edu', can login with one of these two user names:

9999999 or joe.student

and their MTB password.




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You will be receiving many passwords and User IDs when you arrive at Thunderbird. IT will create them for you initially and can change them if required.
You will also be able to change your passwords as needed. The table below summarizes all the passwords and User IDs you will have and shows you how
you can change them. All User IDs and passwords are lowercase without spaces or special characters.

Account                User ID                     Password                           What Can I Change?    Where Do I Change It?
Windows PCs &          Your Student ID (without    Your Portal Login password (ie.    Password Only         Changed within My Thunderbird from the
Wireless Network       any leading 0s).            Your MTB password) Initially set                         Personalize button.
                                                   to your last name in all
                                                   LOWERCASE. (see Note)
MTB / TLE / Lifetime   Your Student ID (without    Initially set to your last name.   Password Only         Changed within My Thunderbird from the
Email                  any leading 0s).            Exactly as registered. Case-                             Personalize button.
(“Portal Login”)                                   sensitive. (see Note)

Note: If your last name is less than six characters in length, it will be doubled or tripled as necessary to equal or exceed six characters in length for
your initial password. Examples: Last name: Ryan = Initial Password: ryanryan , Last name: Hu = Initial Password: huhuhu

Locating Public Computers on Campus
There are two sites where you can use public computers on the Thunderbird campus:
 The International Business Information Centre (IBIC)
 Lincoln Computer Center—Classroom 44

All IBM-compatible computers on site are equipped with Microsoft Windows XP, Microsoft Office 2010, and other specialized programs. Although new
Thunderbird students are required to have their own home computers or laptops, many do not have printers. Printer access for students is provided through
the Pharos Student Printing application.




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How to Log In to the Network from a Campus Public PC
The Microsoft Windows Login screen will be displayed.
    Press Ctrl-Alt-Del.
    Click the Name field and enter your Student ID # (without the leading 0s).
    Tab to the Password field and enter your                                                     last name (all UPPERCASE).
    Click OK.




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How to Log In to My Thunderbird
 Double click on the Internet Explorer icon.
 Go to http://my.thunderbird.edu (if not loaded already). This is the Web page for My Thunderbird.
 In the User ID field, type your student ID # (without the leading 0s).
 Tab to the Password field and enter your last name (all lowercase).
 Click Login.
 You will see a Terms & Conditions page. (This is the only
  time you will see this page, so please read it carefully!)
 Save this page to disk, print it, or make note of the
  information for your records. Do not save it to the hard drive!
 When you are finished reading, saving, or printing the page,
  click on Click here to continue.
 You are now at your personal My Thunderbird Home Page.




How to Change Your Portal Login and Campus Windows Network Passwords
 Click on Personalize from the My Thunderbird home page.
 Click on Passwords on the left-hand side of the page.
 Type your current MTB password in Current Password field.
 Type your new password in both the New Password and the Re-Type New Password fields. Please ensure these passwords are lowercase. Passwords
  must be at least six characters in length.
 This will change all your password.
 When you’re finished, confirm your selections, and then click Save.
 Click Home to return to your My Thunderbird home page.

       Important Note: Passwords may be case-sensitive. Make sure your My Thunderbird/Lifetime E-
       mail/Active Directory passwords are lowercase, contain no special characters or spaces, and are at least 6
       characters long.


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How to Set Up Your Lifetime E-mail Account
 Click on Lifetime E-mail to set up your account.
 The Lifetime E-mail Setup screen will appear.
 Choose and enter a Username. This is how the world will know you, and it is permanent,
  so please choose it wisely! Thunderbird will not change this name for you!

       Important Note: You cannot use underscores in your Lifetime E-mail Username. (Web
       links are underlined, and the underline may overwrite the underscore in your Username.)




 Check here if you want to show this on your profile as your primary address.
 Click Create Lifetime e-mail account.
 You will receive a confirmation screen with your
   full e-mail address.
   This information is very important!
   Please print this screen out or make note of it for your records!




 After printing this page, click your Start Page Button. The e-mail button in the MTB navigation bar will now connect you to your Lifetime E-mail.

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 When you access your Lifetime E-mail, you’ll need to enter your MTB password for access.
 To close out your Lifetime E-mail, click the Logout button.

CONGRATULATIONS! You now have access to all the Thunderbird electronic resources from any public machine on campus. However, you still need to
configure your laptop so that you can have access from your personal computer.




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What if I Don’t Have a Laptop?
If you don’t have a personal computer/laptop, you will only have access to specialized applications from the Thunderbird public machines. You will only
have Web-based e-mail, with a space limitation of 7 GB. If you are considering buying a laptop, please see Appendix A.

Where Do I Print?
There are printers available in Lab 44, the IBIC, the Talley Student Center, and the Xerox Document Source. Xerox printers are available throughout the
campus at a cost of $.05 per page (initial $10 free). When you submit a print job to a Xerox laser printer, whether using a campus PC or your laptop
connected to the campus network, you can print from any Xerox print station on campus within 2 hours. Students will need their Student ID card which is
used as a debit card to access the printers. You will need special software installed on your laptop to print to the Xerox printers from any campus network
connection.

How do I get the Xerox printer drivers?
The Xerox print drivers and software are available on the MTB Xerox Department Page.

        Note: Currently, the Xerox printer drivers and software are only available for Windows and Macintosh
        computers.

How do I send my files to the Xerox printers?

 1.     Click on File and then Print.
        Select Printer Name:
        Thunderbird-Student-Print-Queue.




                                                    2.      Enter:
                                                                                 Student ID,
                                                                         Network Password, and
                                                                            Print Job Name (optional)
                                                                                   Click on Print.




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3. Go to any print release station. (The IBIC has four.)
        Touch the screen to wake it up if it is in sleep mode.
        Press Printing section.



                                                          4.     Swipe your ID Card
                                                                 OR
                                                                 Using Keypad Enter:
                                                                                                                Logon ID (Student ID number).
                                                                                                                Network Password.




5. Select the Document you want to print. Cost of job and your current account balance will display.



6.   Select Print.
     Your new balance will display once job is printed.



 IMPORTANT: Click on Exit before you walk away to protect your account from use by
                                                                          another.




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Where is my print job stored?
Your document print job is stored on a print server within the network area.

Where do I charge my print/copy card?
Remember that Student ID cards act as debit cards. You need to put money into them first and then print. You can do this from the machines in the IBIC or
at Xerox Document Source. These cards work for photocopiers as well.

Who do I contact if I have problems with Xerox services?
Contact Xerox Document Source using the information in Appendix B. If you are in the IBIC or the Computer Services building, you can contact personnel
in that department who can assist you.




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Laptop Configuration Overview
Basically, there are three main steps to configuring a laptop:
 Configuring an IMAP/POP3 e-mail client.
 Configuring the network settings for the campus network
 If equipped, configuring the wireless network settings for the campus network
        Important Note: It is very important that you configure the IMAP/POP3 client for your
        laptop. This is the protocol that allows you to receive and send your e-mail.

What does an Ethernet port/card do for me?
If you have an Ethernet port/card in your laptop, you can use a high-speed Internet Service Provider at home plus plug in to any one of the over 360 My
Thunderbird connection ports for on-campus direct high-speed Internet access:

What does wireless do for me?
If you have wireless in your laptop, you can utilize the wireless network that is available in many areas of campus::

What if I don’t have an Ethernet card/port or wireless?
If you don’t have either of these devices, or don’t have a laptop, you are limited to using the public machines on campus. This severely restricts your ability
to manage your e-mail account, and may make it more difficult to handle your academic requirements.

        Note: All dorms have network ports and you can use a network port/card.
        The campus wireless network is not yet fully available in the dorms.

Using the Thunderbird Wi-Fi Network
IT provides a secure wireless connection on the Thunderbird campus. This secure wireless connection uses your personal Active Directory account to grant
you access. This provides security, as data is encrypted. It also ensures that only properly authorized users can use the Wi-Fi resources. You can only access
http://my.thunderbird.edu without logging into the wireless network.

Connecting to the Campus Wireless Network

1.   Associate with the Wi-Fi network Thunderbird-Web-Login.
2.   Open up a browser.
3.   Navigate to any website other than http://my.thunderbird.edu
4.   If presented with a screen regarding the website security certificate, click on “Continue to this website”.
5.   At the Thunderbird Wireless Network Access screen, log in using your Student ID number and campus Windows network password.


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General Internet E-mail Information
This information is provided to assist in configuring any standard Internet e-mail package:

Name: Your Full Name                     E-Mail Address: [Your Chosen Name]@global.t-bird.edu
Example: John H. Smith                   Example: smithj@global.t-bird.edu

IMAP (incoming) Server Name: imap.gmail.com                               IMAP (incoming) Server Port: 993
POP3 (incoming) Server Name: pop.gmail.com                                POP3 (incoming) Server Port: 995
SMTP (outgoing) Server Name: smtp.gmail.com                               SMTP (outgoing) Server Port: 465

1. Check any boxes for “This server requires a secure connection (SSL).”
2. Check any box for SMTP or outgoing server for “My server requires authentication.”
3. DO NOT enable Secure Password Authentication (SPA).

LDAP (address) Server Name: ldap.t-bird.edu
LDAP Server Port: 389
Search Base: c=us

You will find instructions for configuring your email client programs and wireless devices to access Lifetime Email by following these steps:

1. Log into your Lifetime Email account web client.

2. Select the “Settings” link then select “Forwarding and POP/IMAP”.

3. Scroll down and select the “Configuration instructions” link.

4. Select your email client from the list and follow the instructions.

Lifetime Email is a Google App. When following the instructions to configure for your Google App account, replace your_domain.com with
global.t-bird.edu.




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Important Information about Lifetime E-mail

        Important Note: If you receive a message of an e-mail containing a virus,
        CHECK YOUR SYSTEM IMMEDIATELY!

 Keep your Web-based Lifetime E-mail account well below quota or you may miss out on important messages.
 Mailbox quotas are currently about 7GB per account.




Frequently Asked Questions about Lifetime E-mail

Extensive online help for Thunderbird Lifetime E-mail hosted by Google can found from the Help link in the top right corner of the Web interface.
Help is localized to the current language setting you have configured. You can go to this link for English help:
         http://mail.google.com/support/?ctx=%67mail&hl=en

Some frequent questions are addressed here.

What is my new account password?/How can I reset my password?
The password of your NEW Lifetime E-mail account is set to your current MTB password. If you do not know your current MTB/e-mail password, contact
the Student Help Desk (student.help@thunderbird.edu, or at 602-978-7510) and we can reset it for you. You can reset or change your MTB/e-mail password
anytime by clicking the Personalize tab in MTB and selecting Passwords from the left-frame menu. You must know your current password in order to
change it through MTB.

What is my quota?
Currently, it is 7 GB.

How do I set up POP3 access?
1. Log in from the Web interface at http://mail.global.t-bird.edu/, and go to Settings (top right).
2. Click on Forwarding and POP/IMAP.
3. In the POP Download section, select 1 “Enable POP for all email,” and choose 2 if you want mail to be kept on the servers, or deleted when you POP
   download your e-mail.

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4. Click Save changes.

How do I set up forwarding?
1. Log in from the Web interface at http://mail.global.t-bird.edu/, and click on Settings, then select Forwarding and POP/IMAP.
2. In the Forwarding section, select Forward a copy…, fill in the e-mail address, and choose if you want mail to be kept on the servers, or deleted when it
   is forwarded.
3. Click Save changes.

How do I set up IMAP access?
5. Log in from the Web interface at http://mail.global.t-bird.edu/, and go to Settings (top right).
6. Click on Forwarding and POP/IMAP.
7. In the IMAP Access section, select 1 “Enable IMAP”.
8. Click Save changes.




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Can I use the email address jsmith@global.thunderbird.edu instead of jsmith@global.t-bird.edu ?

1. Yes, Thunderbird Lifetime email hosted by Google supports both names. To use the form jsmith@global.thunderbird.edu from the Google web mail
   interface, follow these steps after you login to web mail at http://mail.global.t-bird.edu/ (or see the Google help at
   http://www.google.com/support/a/global.t-bird.edu/bin/answer.py?answer=22370&topic=10235 )

2. Click on settings in the top right hand corner then click on Accounts in the settings page that comes up.
3. In the ‘Send mail as” section at the top, click Add another email address
4. In this new window, fill in your name, and your email address in the global.thunderbird.edu format.
5. Click Next Step, and then click “Send Verification”
   Shortly, you will received an email in your inbox to verify ownership of that address.
   Note, since the global.thunderbird.edu and global.t-bird.edu addresses are really the
   same email system, this will go into your normal inbox.
6. Open this message, and click on the verification link.
   You have now verified ownership of the “global.thunderbird.edu” format of your email address.

To permanently use this form of your email address, go back to the settings areas (Settings link in top right),
    click on Accounts, and click on make default behind the email address.




Is there additional Lifetime Email Help available ?

Yes, in the Google web mail interface, click on the Help link in the top right corner. Help is available in the language you have selected.




Thunderbird Technology Guide                                         Student Version—August 2010                                              Page 21
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How to Set Up LDAP Address Book in my Email client software
(eg in Outlook Express, etc.)
 In the Internet Accounts window, click Add and select Directory Service.
 Enter ldap.t-bird.edu as the Internet directory (LDAP) server.
 Click Next.
 Choose Yes.
 Click Next.
 Click Finish. We now need to do a little configuring.
 Select the ldap.t-bird.edu account and click Properties.
 Choose the General tab of the ldap.t-bird.edu properties screen.
 Enter Thunderbird Address Book in Directory Service Account.
 Choose the Advanced tab.
 Enter c=us in the Search base field (defines the base country of this
    search as the U.S.).
 Click Apply.
 Click OK.
 To return to Outlook Express:
     Click Close on the Internet
       Accounts window.
     Click File, then Close on the
      Address Book window.

Outlook Express is now configured.




Thunderbird Technology Guide                                   Student Version—August 2010                      Page 22
                                                                                           Thunderbird Technology Guide
The Thunderbird Documents & Spreadsheets Program
Powered by Google
 Create and share your work online.
   Get started creating new documents, or upload your existing documents. The familiar desktop feel makes editing easy, and the sharing tools make it
   easy to choose who can edit or view your files.
 Keep your documents current.
   It’s easy to make sure everyone sees the most updated version of your file, every time. When there are multiple people editing at once, we’ll keep a
   record so you can see who added and deleted what, when.
 Edit your documents and spreadsheets from anywhere.
   All you need is a Web browser—your documents and spreadsheets are stored securely online. To work on documents offline, or distribute them as
   attachments, simply save a copy to your own computer in the format that works best for you.
 Share changes in real-time.
   Invite people to your documents/spreadsheets and make changes together, at the same time. Your sharing tools are integrated with your Lifetime E-mail
   contact list so it’s easy to invite new collaborators and viewers from within the Thunderbird community.
With Google Docs & Spreadsheets, you can:
 Use an online editor to format documents, spellcheck, and more.
 Upload Word documents, OpenOffice, RTF, HTML, or text.
 Download documents to your desktop as Word, PDF, and more.
 View your document’s revision history and roll back to any version.
Plus, since it’s online, you can:
 Invite others to share your documents by e-mail address.
 Edit documents online with whomever you choose.
 Publish documents online to the world, or to just whom you choose.
 Post your documents to a blog.

Logging into the Thunderbird Documents & Spreadsheets Program, Powered by Google
 Navigate to http://docs.global.t-bird.edu.
 Log in using your Lifetime E-mail account username and password.
     Once you’ve logged into the docs and spreadsheets interface, you can also access your Lifetime E-mail account through the Gmail link at the upper-
         left corner of the page.
Using the Thunderbird Documents & Spreadsheets Program
Instructions for using docs and spreadsheets can be found by selecting the Help link at the upper-right corner of the page.
Google Calendar
This service is not enabled for use at Thunderbird. You may use the calendar services of My Thunderbird that are available from the Personalize button.


Thunderbird Technology Guide                                      Student Version—August 2010                                                    Page 23
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Policies for Computer Use on Campus
New students should be aware of the different computer policies that may affect them. The policies governing responsibilities for student computers and the
computer skills program requirement rules are set up to make it easier for everyone to reach a standard high level of computer literacy. The policies contain
some simple rules regarding computer usage that will make it easier for everyone to share the Thunderbird computer resources in an efficient and
cooperative way.

Student Responsibility for Hardware Repair and Maintenance
Students are responsible for the repair and maintenance of any computer hardware and peripherals that they obtain. Thunderbird has no responsibility for
setup, repair, or replacement of damaged or defective computers. The student must deal directly with the vendor. Manufacturers and resellers offer extended
warranties and service contracts on new computers; students should evaluate this option when purchasing a computer to use at Thunderbird.

Student Responsibility for Legality of Software
Students are responsible for obtaining and installing the operating system and application software they use on their personal computers. For this reason,
they are strongly encouraged to make sure they have legal copies (i.e., obtained and used in strict accordance with the licensing requirements of the software
publisher) of all software that is stored and used on their computers. Thunderbird is in strict compliance with the rules of the Software Publishers
Association and the EDUCOM code, which expressly forbids the illegal copying and distribution of software. Thunderbird does not distribute or install
school-owned applications software for use on student-owned computers.

Policies for Software Support
Students are responsible for obtaining ongoing maintenance, support, and upgrades for any software they install on their personal computers. For this
reason, they are strongly encouraged to complete and send in the registration information that comes with purchased software. Most software publishers
have toll-free telephone support personnel who will assist legal owners (i.e., those who have submitted registration or proof of purchase) with any problems
they encounter when installing or using the software.

Thunderbird provides orientation courses (clinics) at the beginning of each trimester to familiarize students with the information resources that are available
on campus, including the most commonly used application programs. However, since all Thunderbird students must demonstrate proficiency with
commonly used application programs as a requirement for graduation, it is the responsibility of the student to learn how to use the software.

Thunderbird provides limited support of the software applications that are used for completing course requirements. Help is available from the Graduate
Assistants who work in the Lincoln Computer Center. This help is available only in person (not via the telephone) and only during the posted hours that the
Center is open. No help is available for software applications that are not currently available on the Thunderbird campus network.

Communications and Networking
Students are responsible for obtaining and installing on their personal computers the equipment and software (Network Interface cards, communications
programs, etc.) necessary to obtain access to the network. Thunderbird provides limited support for students who experience difficulties in connecting their
personal computers to the campus-supported services. This support is available only during the posted operating hours of the Lincoln Computer Center.


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Such support will be limited to determining whether the student is using the proper communication protocols and parameters, or if the problem is at the host
(Thunderbird) site. If it is determined that the problem is with the student’s personal equipment, such as faulty hardware or incorrect installation of software,
it is the student’s responsibility to obtain the necessary repairs.

Business Tools Available on Select Public Machines
Many of the applications on these machines are used for classroom assignments.
 Internet Explorer                Internet Web browser
 Decision Tools                   Risk analysis software
 Ibbotson                         Investment analysis software
 SPSS                             Statistical package for analyzing data
 LINDO                            Mathematical optimization modeling language and solvers
 WinQSB                           Decision tree modeler and linear programming tool
 Acrobat Reader                   Read online documents that are stored in Portable Document Format (.pdf)
 MS Office
 MS Project

Equipment Use
The public equipment on campus is for the use of Thunderbird students. At no time should school equipment or property be removed, including but not
limited to software, disks, manuals, or computer hardware.

Ethical Standards
Students are required to use all Thunderbird information technology and standard resources in a responsible manner and in accordance with all applicable
campus policies and procedures as well as any governmental regulations. Any use of personal computers or software in an illegal or unethical manner is
subject to disciplinary procedures including (but not limited to) denial of access to Thunderbird computing resources. This includes, but is not limited to:
 Misuse/abuse of the campus network or any of the resources outside Thunderbird that are connected to the network. Information sent from or posted to
    Thunderbird’s computing resources represents the school. Misuse of these resources can harm the school and/or subject the school to legal action.
 Access to private information. Thunderbird’s computing resources are password protected to provide reasonable standards of protection to information.
    Attempts to access information, logins, or passwords without permission are considered unethical and can subject the perpetrator to actions listed under
    Violations of Policy.
 Harm caused to others, such as loss of information, loss of property or property damage, modification or destruction of files, or misrepresentation via e-
    mail.
Computer Access
The computers on campus are provided for Thunderbird students only. Under no circumstances should your computer account be given to others. You are
responsible for actions taken using your computer account.


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Electronic Communications
Lifetime E-mail cannot be used for “all student,” “all faculty,” or “all staff” mailings because (1) it taxes the network; (2) it uses a tremendous amount of
network disk space; (3) it generates “junk mail” for many. Instead, widespread communications MUST be posted in a proper Discussion Group category.
The Discussion Group folders are found on My Thunderbird—the tool for student communications. This policy covers individual students, small groups,
clubs, etc.

File Storage
Students using school equipment must save their files to a flash drives, other USB storage devices, or your My Thunderbird profile. It is strictly forbidden
for students to save files on the computer hard drives or the network. All unauthorized files found will be deleted. Repeated violations will result in
suspension of network privileges.

Software Piracy
Illegal copying of software from the school-owned computers is prohibited.

Lincoln Computer Center Policy
Please depart the Center promptly at closing time. The Graduate Assistant on duty is responsible for clearing the building. Also, please pay attention to the
times when rooms are reserved for classes and training sessions. Schedules are posted on the classroom door. The instructor has the right to ask students not
enrolled in the class to leave the Computer Lab.

Personal Conduct
Smoking, food, and beverages are NOT allowed in any computer lab or classroom. Please clean up your workstation before departing.

Violations of Policy
Any violations can and will be enforced by the following means:
(1) Computer Center privileges will be revoked
(2) Fines
(3) Dismissal from Thunderbird




Thunderbird Technology Guide                                       Student Version—August 2010                                                       Page 26
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Frequently Asked Questions (FAQs)

Where can I find My Thunderbird connection ports?
There are over 360 wired network ports available on campus for laptop users. Many areas of campus also provide wireless network “hot spots.” Network
ports provide Internet access, access to the World Wide Web, IBIC resources, and e-mail. They do not give you access to campus-installed specialty
software, which is available only on the Lab and IBIC public PCs.

          The Commons                  Dormitory Study Rooms                                The Document Source
          IBIC                         Dormitory Personal Rooms                             The Computer Center
          Snell Classrooms 1-6         The Coleman Lounge and Talley Study Rooms

Once you are plugged into a network port, you can user your laptop for direct Internet and e-mail access.

But what if I’m off campus with my laptop?
Then you will need a wireless card or network card to access the Internet via your preferred Internet Service Provider (ISP).

What are the advantages/disadvantages of my laptop versus Thunderbird’s computers?
In a word—speed. Not necessarily processing speed (that depends on your laptop), but in the speed with which you can access and manipulate your
information. On your laptop, you can organize and store data as you wish, in a way that makes sense to you. Your laptop does not have the e-mail space
limitations of the Thunderbird computers, and you can easily establish personal e-mail address books and personal mail folders. However, Thunderbird
computers are organized and loaded to provide as much functionality as possible. There are specialized applications available on these computers that
cannot be accessed off campus. So, we strongly recommend that you use the Thunderbird computers to quickly access your e-mail between classes and for
specialized applications, but save your data to your laptop.

Can I use my laptop in class for presentations?
Students can connect their laptop to most of the audio/visual presentation equipment in classrooms and lecture halls if they want to use their laptop instead
of the computer system available when making that important presentation. We recommend strongly that you test your laptop on the audio/visual equipment
beforehand, so that necessary adjustments or repairs can be made.

What precautions should I take with my data files?
Every semester, students contact us with horror stories of lost files, damaged or lost removable storage media, or information they saved on the hard drive
that is no longer there. While we will make every effort to help you get these files back, it is often impossible. Your information is your responsibility.




Thunderbird Technology Guide                                        Student Version—August 2010                                                      Page 27
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Removable storage media is subject to damage and should be backed up regularly. Be sure to save your data on your home computer and copy it to
removable storage media for use on campus. We may not be able to recover data on media that has become corrupted or has errors—the only safeguard is to
have your data on your home computer and on backup media as well. If you save your work files on Drive C (the hard drive) of a public computer, they will
not be available for you the next time you log on to that computer. We ask that you delete those files when you log off the system at the end of your session.
The hard drives on the campus computers are cleared frequently of all documents, and any files stored there will be deleted.

Remember to Save to Disk and Wait for the Light to Shut Off: Many people remove their media out of the PC while it is still copying. This is a sure way
to destroy the media, and your work with it. Be sure to wait for the save process to complete before removing your media.

Remember to Take Your Storage Media: Unlabeled storage media is frequently found in the lab. It is easy to forget to take your media, since it
sometimes isn’t in plain sight. Please do not let this happen to your valuable work. If you label your disk with your student name, we can contact you if we
find it.

Continuing to Communicate with Thunderbird after Graduation
 You can continue to use Thunderbird as your e-mail provider, but remember the space limitation (7GB). If you use up all that space, your messages may
   never get to you. Thunderbird cannot manage that space for you.
 Download all material from course pages, breakout groups, and peer groups.

What privileges do I have after graduation?
You will keep your Microsoft Network, and Career Search Tool accounts for 60 days after you graduate. You keep Lifetime E-mail and your MTB account
indefinitely as long as you are an alumn in good standing. You will immediately lose IBIC database access when you are no longer enrolled in classes.




Thunderbird Technology Guide                                        Student Version—August 2010                                                       Page 28
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Appendix A—Laptop Information and Specifications
Thunderbird recommends a Pentium 1.5 GHz or greater, with at least 1 GB RAM. The laptop should have the English version of Windows XP or Windows
7, and the English language version of MS Office 2003 or better . IT cannot guarantee support or compatibility for foreign language operating systems or
software. You must have an up-to-date antivirus package installed on your computer.

   If you purchase your computer and software before arriving at Thunderbird, please bring your software installation CDs with you. Windows/Office and
    some other software products require you to use the original CDs (or their copy) to add features or perform repairs and upgrades. Other copies of this
    software cannot be used. Students in Data Analysis courses require Excel add-ins that are not part of the default Office installation and will be unable to
    add these later without the original installation CD.

   Apple/Mac computer users can connect to the campus network and use campus public printers.

   Be aware that any special software you may need for coursework generally requires a Microsoft Windows operating system.

   For network access, a standard wired ethernet card and/or 802.11a/b/g wireless network card is required.

Where should I buy my laptop?
The Help Desk has a current map of all the local vendors that sell and repair computers.




Thunderbird Technology Guide                                        Student Version—August 2010                                                        Page 29
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Appendix B—Useful Telephone Numbers and Locations

Help Desk
Phone:                         602-978-7510/7999
Location:                      Lincoln Computer Services Building
Hours:                         Monday through Friday, 8:00 a.m. to 5:00 p.m.
E-mail address:                student.help@thunderbird.edu (Messages are checked and responded to throughout the day.)
After-hours emergency:         602-978-7999. Follow prompts for an emergency call.
                               (Example: My Thunderbird or Lifetime E-mail down for whole campus.)

Computer Center (Classroom 44)
Location:                Lincoln Computer Services Building
Hours:                   Mon–Fri     8:00 a.m.–5:00 p.m.
                         Sat         Closed
                         Sun         Closed

Xerox Document Source
Phone:                         602-978-7654
Student Fax:                   602-978-7836
E-mail:                        xerox@thunderbird.edu
Location:                      Lincoln Computer Services Building
Hours:                         Fall/Spring                               Summer: May–August
                               Mon–Fri      8:00 a.m.–5:00 p.m.          Mon–Fri   8:00 a.m.–5:00 p.m.
                               Sat          Closed.                      Sat       Closed
                               Sun          Closed                       Sun       Closed




Thunderbird Technology Guide                                        Student Version—August 2010                           Page 30
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Appendix C—Useful Web Sites

Thunderbird Online Help        help.thunderbird.edu
Thunderbird Home Page          www.thunderbird.edu
My Thunderbird                 my.thunderbird.edu (requires My Thunderbird user ID and password)
Lifetime E-mail                mail.global.t-bird.edu (requires Lifetime E-mail user ID and password)
Document and Spreadsheets      docs.global.t-bird.edu (requires Lifetime E-mail user ID and password)
Microsoft Home Page            www.microsoft.com
Free Antivirus Software        free.grisoft.com
Virus Detection Downloads      www.symantec.com (for Norton AntiVirus)
Supply Net                     www.supplynet.com (good site for computer and laptop accessories)
Webopaedia                     www.webopaedia.com (online computer information)




Thunderbird Technology Guide                             Student Version—August 2010                       Page 31

				
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