History of DCC by HC120519115429

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									 REPORT ON THE 2003-
 2007 STRATEGIC PLAN
          Step 9:
Evaluation and Effectiveness
          Process




                www.dcc.vccs.edu
          Contact: jlaughlin@dcc.vccs.edu
                         or
              cgriffith@dcc.vccs.edu
                             STEP 9:
                 FOLLOW-UP TO THE STRATEGIC PLAN



                                       FOREWARD

       This report to all stakeholders and outside constituencies of Danville Community

College provides examples of the College’s effectiveness for the 2003-2004 academic

year. It summarizes the annual analysis of the Strategic Plan and the goals of each func-

tional unit of the College. While it is not an inclusive report, it highlights the major ac-

complishments of the past year and the pressing needs of the College for the coming year.

       Part I of this report provides basic enrollment data from 2003-04, including head-

count and full-time equivalent students (FTES), as well as general demographic data on

the College’s service region. Part II is the official report submitted by the President to

the Chancellor for 2003-04. Part III is an appendix containing the Step 9 Institutional

Effectiveness Report forms for members of the President’s cabinet.

       Any questions regarding this report should be directed to the Office of Planning,

Effectiveness and Research or to the Planning and Effectiveness Team.


Sincerely,




Cynthia W. Griffith
Director of Planning, Effectiveness and Research




                                                                                               1
                                   TABLE OF CONTENTS
                    DANVILLE COMMUNITY COLLEGE
                                STEP 9:
                             FOLLOW-UP
                   TO THE 2003-2007 STRATEGIC PLAN


I.     General Information ................................................................................. 3
       History of DCC .......................................................................................... 4
       Vision Statement ...................................................................................... 4
       Mission Statement .................................................................................... 4
       Vision for the Future of DCC’s Service Region ....................................... 4
       General Education Objectives .................................................................. 6
       Planning Process....................................................................................... 8
       Population of DCC’s Service Region ........................................................ 9
       Ethnic Make-up of DCC’s Service Region .............................................. 10
       Gender Make-up of DCC’s Service Region............................................. 10
       DCC’s Participation Rates by Location.................................................. 11
       DCC’s Enrollment History ..................................................................... 12

II.    President’s Response to the 2003-2007 Strategic Plan ......................... 14

III.   Step 9 Forms by Functional Unit ...........................................................................30
       2003-2004 in Review: Closing the Loop ...............................................................31
       DCC Organizational Chart .....................................................................................32
       Office of the President ...........................................................................................33
       Office of the Vice President for Academic & Student Services ............................34
       Office of the Vice President for Financial & Administrative Services .................35
       Office of Planning, Effectiveness & Research ......................................................36
       Office of Public Relations and Minority Concerns................................................37
       Office of Institutional Advancement .....................................................................38
       Admissions and Student Services ..........................................................................39
       Division of Arts & Sciences ..................................................................................40
       Division of Business & Engineering Technologies ...............................................42
       Learning Resources and Distance Learning ..........................................................43
       Division of Workforce Services.............................................................................47




                                                                                                                          2
      Part I
General Information




                      3
History of DCC
Danville Community College (DCC) developed from two institutions, Danville
Technical Institute and the Danville Division of Virginia Polytechnic Institute. In
1936, the Danville Textile School was established by Dan River Mills. During
World War II, Danville Public Schools assumed responsibility for the Danville
Textile School and renamed it Danville Technical Institute. The Danville Divi-
sion of Virginia Polytechnic Institute first began as an engineering division in
1946 and was later expanded to include the first two years of course work for all
engineering, business administration, liberal arts, and science majors.

Beginning in the summer of 1967, all programs taught by Danville Technical In-
stitute were brought under the Virginia Department of Community Colleges. Ef-
fective July 1, 1968, the Danville Division of Virginia Polytechnic Institute
merged with the existing community college to provide more comprehensive pro-
gramming.

Danville Community College serves three jurisdictions: the city of Danville and
the counties of Pittsylvania and Halifax. Danville Community College shares
Halifax County with Southside Virginia Community College.

Vision
Danville Community College will be the college of choice in our region for ex-
emplary educational programs and services.

Mission Statement
Danville Community College provides quality credit and non-credit comprehensive higher educa-
tion and workforce training programs and services to promote individual, business, and communi-
ty growth and development.


Vision for the Future of DCC’s Service Region
By the year 2007, Danville Community College’s service region will be known
and respected for its economic vitality and growth due to the following:

1. Well-paying and challenging jobs will enable young people (i.e., high
   school and college graduates) to settle in Danville, Halifax County,
   and Pittsylvania County to raise their families.
2. Jobs will be increasing as local aspiring entrepreneurs start new busi-
   nesses, as existing businesses and industries expand, and as new em-
   ployers locate in the region.




                                                                                             4
       3. Leaders across the College’s service region will be successful in iden-
          tifying opportunities for future economic development.

       In addition, the DCC service region will be well recognized as a dynamic area
       that values lifelong learning and fosters a high level of entrepreneurship, a net-
       work of small business support services, and technical training for manufacturing.
       DCC will reach out to all constituencies: employers, working adults, the unem-
       ployed and underemployed, secondary schools, four-year colleges, and communi-
       ty organizations. A dynamic business, industry, and education partnership will
       provide value-added education and training to the region’s workforce. As the re-
       sult of a highly effective K-18 partnership, students will graduate from the sec-
       ondary schools well prepared for work or post-secondary education.

       The region will be committed to preserving its rich and diverse heritage, local cul-
       ture, environment, and natural beauty, which are viewed as integral, precious as-
       sets to the growing economy.

The aforementioned statements (i.e. Vision, Mission, and Vision for the Future) were af-
firmed by College Board, CMT, and others in 1998 and reaffirmed each subsequent year.




                                                                                         5
GENERAL EDUCATION OBJECTIVES
In order to fulfill its purpose, Danville Community College seeks to enable and encour-
age students to: investigate career choices that are compatible with their abilities and in-
terests; apply critical thinking and decision-making skills; demonstrate competence and
achievement in their chosen fields of study; apply knowledge and skills learned in the
classroom to actual situations; apply principles of personal and interpersonal skills; pre-
pare for entry into subsequent educational programs and/or into chosen career fields; ex-
pand workforce skills; and master essential skills in reading, writing, computation, oral
communications, and computer literacy.

The College recognizes that certain values need to be assimilated by students. These val-
ues include a framework of ethics, and appreciation of democratic institutions,
knowledge of world cultures and international affairs, recognition of the impact of sci-
ence and technology on society, and a commitment to lifelong learning. The following
General Education Objectives apply to all certificate, diploma, and degree programs of-
fered by the College.

Communication
1. Students will read critically, write in an organized manner, listen objectively, and
   speak effectively.
Learning Skills
2. Students will recognize the need for lifelong learning.
3. Students will demonstrate skills to locate and utilize information resources.
4. Students will draw from knowledge of appropriate disciplines, identify problems,
   analyze alternative solutions, and make decisions.

Critical Thinking
5. Students will develop critical thinking skills including analysis, evaluation, synthesis,
   and reflection.
6. Students will demonstrate the ability to function in an independent, self-directed
manner.

Interpersonal Skills and Human Relations
7. Students will recognize effective interpersonal skills.
8. Students will recognize the need for value judgments and will display a concern for
   ethics and social responsibility.

Computational and Computer Skills
9. Students will utilize mathematical procedures for effective performance on the job
    and in society.
10. Students will be able to use appropriate computer technology.

Understanding Culture and Society
11. Students will recognize the value of democratic institutions.
12. Students will recognize the existence of different perspectives and cultural values.


                                                                                               6
13. Students will recognize the function and impact of major social, cultural, economic,
and political institutions.
14. Students will develop a historical consciousness and a global perspective.

Understanding Science and Technology
15. Students will know and understand the major developments in science and technolo-
gy, in relationship to their field of study, and will evaluate their impact on contemporary
society and on the environment.

Wellness
16. Students will recognize behaviors that promote physical and emotional well-being.




                                                                                           7
        Planning Process: Moving from Vision to Action

        The Rural Community College Initiative planning process, Moving from Vision
        to Action, stresses economic development and access to education. Vision to Ac-
        tion is a strategic planning process that encompasses community analysis, vision-
        ing, goal setting, strategy implementation, and the evaluation of improvements.
        The College ensures that its planning process fosters institutional integrity, effec-
        tiveness, and accountability. The chart on the following page depicts the nine-
        step Vision to Action process.

        The College uses Vision to Action as the foundation for all planning. Based on
        the College’s mission, the College goals provide the structure for the development
        of functional area plans and goals. Functional area plans include objectives, strat-
        egies, key personnel, methods of evaluation, necessary resources, out-
        comes/results, and use of results for improvement.

        The chair of the Planning Team communicates with each functional area periodi-
        cally throughout the calendar year to ensure that the College is complying with its
        strategic planning process. Appendices C and D, respectively, list the Planning
        Team members and planning calendar.

The following chart depicts the complete Vision to Action process:*


        STEP                              PURPOSE                                  KEY QUESTION
 1. Collect and        Understand the current situation by scanning   Where are our strengths, weaknesses,
 Analyze the Data      the environment (Appendices D and E)           opportunities, and threats?
 2. Describe the       Prioritize key issues/challenges               What strengths and opportunities should we
 Current Situation                                                    build on? What weaknesses and threats
                                                                      must we overcome?
 3. Create a Vision    Depict the ideal future                        What should be the results of our efforts?
 4. Set Goals          Define the ideal future situation              What specific outcomes do we want to
                                                                      achieve?
 5. Develop            Determine programmatic actions that will       What approach will we take to reach those
 Strategies            produce the desired results                    outcomes?
 6. Analyze            Determine who needs to be involved             What political/institutional factors should
 Stakeholders’                                                        we consider?
 Influence
 7. Plan for Funding   Set out ideas for how to ensure long-term      How will we pay for our strategies—short-
 and Sustainability    sustainability                                 term and long-term?
 8. Plan for Action    Define implementation responsibilities         Who will do what, when?
 9. Plan an            Measures progress and approach to              How will we know when we have achieved
 Evaluation            measurement (i.e. benchmarks and analysis of   our goals?
                       data, both qualitative and quantitative)




                                                                                                        8
Population of DCC’s Service Region




Population of Danville: 47,780
Population of Pittsylvania County: 37,074
Population of Halifax County: 61,878
Total Population of Service Region: 146,732*




*
    Source: 2000 U.S. Census Bureau data



                                               9
            Ethnic Make-up of DCC’s Service Region*
                                                                Other
                                                                 2%


                                African American
                                      34%




                                                                                    Caucasian
                                                                                      64%




            Gender Make-up of DCC’s Service Region
    56.0%




    54.0%




    52.0%




    50.0%



                                                                                                                       Male
    48.0%
                                                                                                                       Female



    46.0%




    44.0%




    42.0%




    40.0%
                     Danville                  Halifax County           Pittsylvania County     Total Service Region




*
    Source: U. S. Census Bureau, 2000 Census



                                                                                                                           10
             DCC’s Participation Rates by Location*
    6


                                                                                                                      5.07
    5
                                                                                      4.62


                 3.94                               3.86
    4


                               2.64                                                                 2.80                     2.73 2.99
    3
                                                                               2.54
          2.34          2.45                 2.34          2.27 2.53                         2.46             2.51


    2



    1



    0
         2000 Participation Rate           2001 Participation Rate            2002 Participation Rate        2003 Participation Rate

                                 Danville City   Halifax County        Pittsylvania County     Total Service Region




*
    Source: VCCS Participation Rate Reports; Reports of Institutional Effectiveness


                                                                                                                                         11
                        DCC’s Enrollment History*
                       Year        Annual Full-     Fall        Annual
                                      Time       Headcount     Headcount
                                    Equivalent
                        1968-69             1058        1042         1408
                        1969-70             1206        1301         1638
                        1970-71             1422        1668         2204
                        1971-72             1510        1824         2342
                        1972-73             1472        1960         2758
                        1973-74             1430        1934         2694
                        1974-75             1499        1898         2754
                        1975-76             1847        2317         3142
                        1976-77             1759        2159         2961
                        1977-78             1695        2165         3073
                        1978-79             1711        2232         3277
                        1979-80             1746        2236         3448
                        1980-81             1940        2656         3900
                        1981-82             1986        2602         3822
                        1982-83             1868        2377         3684
                        1983-84             1669        2282         3484
                        1984-85             1393        2012         3287
                        1985-86             1296        1880         3087
                        1986-87             1302        1947         3379
                        1987-88             1414        2266         4207
                        1988-89             1704        2680         5349
                        1989-90             1866        3055         5572
                        1990-91             2000        3321         5669
                        1991-92             2054        3392         5582
                        1992-93             2014        3598         6355
                        1993-94             1888        3527         6149
                        1994-95             1856        3339         6043
                        1995-96             1855        3592         6588
                        1996-97             1854        3586         6583
                        1997-98             1832        3526         6458
                        1998-99             1972        3367         6814
                        1999-00             2011        3490         6805
                        2000-01             2126        3554         6518
                        2001-02             2238        3473         6323
                        2002-03             2411        3922         6549
                        2003-04             2502        4089         6417




*
    Source: VCCS Enrollment History Reports


                                                                            12
8000
                                                                                      Enrollment at DCC
                                                                                      1966-69 to 2003-04

7000




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1000




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                                                             Annual Full-Time Equivalent                      Annual Headcount               Fall Headcount




                                                                                                                                                                                    13
            Part II
     President’s Response
to the 2003-2007 Strategic Plan




                                  14
                                       April 6, 2004

MEMORANDUM

TO:                The College Council, College Management Team, Planning and Effec-
             tiveness Team

SUBJECT: President’s Response to the 2003-2007 Strategic Plan (i.e., Goals, Objectives
         and Strategies)—Step 9 Evaluation

                                EXECUTIVE SUMMARY

       I am enclosing a summary of how I have addressed the goals established by the
Chancellor and the College Board for the period June 1, 2003, to March 31, 2004. Each of
the aforementioned goals was discussed at the June (2003) College Board meeting; sup-
plemental goals were added to the Chancellor’s goals at that same meeting. The goals and
objectives are directly linked to Dateline 2009 (attached) and are an integral part of the
College’s Strategic Plan.

       This has been another challenging, productive, and exciting year at Danville Com-
munity College. The College continues its commitment to strengthening and sustaining
two of its most important goals: (1) to expand educational access to citizens through-
out the College’s service region and (2) to assist with the region’s economic develop-
ment. By addressing these critically important goals, the institution’s capacity has been
greatly enhanced to serve more effectively the individual citizens and employers of our re-
gion. On another positive note, we witnessed another record enrollment this year. Indeed
DCC ranks number two in the VCCS (Southwest Virginia Community College is number
one) in citizens’ participation in some aspect of postsecondary education. This speaks well
for our reputation and image, and I applaud the efforts of our dedicated faculty, staff, Col-
lege Board, and Foundation Board. We continue to expand our contacts with the commu-
nity, and have leveraged additional funds to support new and existing programs. Moreo-
ver, we have completed (or are close to completing) the renovation of four campus facili-
ties: Wyatt, Hill, Taylor, and Temple at a cost of more than 4.9 million dollars. The
$900,000 Taylor Building renovation will be concluded in June, and Phase I of our campus
enhancement plan is on schedule. Finally, the College has launched a comprehensive plan
for institutional reaffirmation under the auspices of the Commission on Colleges of the
Southern Association of Colleges and Schools. The entire college family and the communi-
ty are involved in the process.

      My response to the specific goals and objectives are as follows:

Goal 1.      Student Access and Opportunity--To ensure that all citizens in the ser-
             vice area have access to DCC’s programs and services.



                                                                                           15
Response:
G1.1 To increase the College’s FTES and non-credit offerings: FTES increased by 3.3
     percent Fall Semester 2003 compared to Fall Semester 2002. An increase is also ex-
     pected for the Spring Semester, 2004. (See data in Chart 1 below.) This increase is
     above the VCCS average.

                                                                      Chart 1
                                                                      Annualized FTES

                  1997-               1998-             1999-           2000-            2001-
                  1998                1999              2000            2001             2002             2002-2003
                  1832                1972              2011            2126             2238               2411

                                                              2411       2500
               2500                                                                                                     2411
                                                                         2400
                                                      2238               2300
               2300                                                                                                2238
                                                                         2200                           2126
                                              2126
                                      2011                               2100
               2100                                                                             2011
                              1972                                       2000
                      1832                                               1900            1972
               1900
                                                                         1800
                                                                                1832
               1700                                                      1700
                                                                         1600
               1500                                                      1500
                      1997-   1998-   1999-   2000-   2001-   2002-             1997-   1998-   1999-   2000-   2001-     2002-
                      1998    1999    2000    2001    2002    2003              1998    1999    2000    2001    2002      2003




G1.2 To establish a Middle College program in the DCC service region: In January 2004,
     Senator Charles Hawkins and Delegate Robert Hurt introduced a budget amend-
     ment to establish a Middle College on the DCC campus. We are awaiting action
     from the General Assembly.

G1.3 To enhance electronic services to promote student access:

           The Peoplesoft Student Information System functions have been implement-
            ed, including online registration and student access to records.
           An updated web page has been established with the WebMaster identified.
           28 classrooms have been equipped with multimedia equipment including
            LCD projectors, computers, visual presenters, TVs, etc. This includes two at
            the Riddle Center and one in the Practical Nursing classroom on Gray Street.
           Blackboard usage has increased (115 courses incorporating the Blackboard
            electronic system in Fall 2003 with 1,994 students--over 10 percent increase
            since Fall 2002)
           “Help Desk” support is provided to students and faculty from 8 a.m. to 5 p.m.
            and on weekends
           A new IP-based interactive video system has been implemented




                                                                                                                                  16
G1.4 To expand dual enrollment: Fall Semester 2003 dual enrollment increased by 10
     percent over Fall Semester 2002; new dual enrollment classes were added in the oc-
     cupational-technical fields (as per the Chancellor’s Dateline 2009 goals).


Goal 2.      Workforce Development--To provide the citizens, the employers, and the
             economic development entities with flexible, responsive, and progressive pro-
             grams.

Response:

G2.1 To increase non-credit enrollments: Non-credit enrollment for the first eight
     months of the year has increased by 13.5% over 2002-03. (See Chart 2.)


                                          Chart 2
                      Workforce Services - Non-Credit Activities

                                   2001       2002        2003
          Number of Courses        36         62          62
          Offered
          Number of Students
          Enrolled                 312        692         836

G2.2 To strengthen relationships with corporate and business organizations in the Col-
lege’s service region:

            New customized training programs were delivered to O’Sullivan (Halifax),
             Intertape (Pittsylvania), Columbia Flooring (Pittsylvania), Dimon (Danville),
             and Nestle (Danville). To date in 2003-04, 301 FTEs have been generated in
             workforce development. Workforce Services has worked with economic de-
             velopers in providing information and tours to several prospective companies.

            All vocational-technical program faculty meet annually with advisory com-
             mittees to solicit input on upgrading and improving programs and to provide
             information on students and graduates.

            The Apprenticeship program continues to serve over 700 apprentices.

            The College President and other officials met with more than 15 prospects in
             concert with our economic development partners. The College also assisted a
             number of existing industries such as Essel-Propack (Danville) and
             O’Sullivan (Halifax). The latter was a partnership with SSVCC and was fea-




                                                                                         17
            tured in the Business Section of the Richmond Times Dispatch in March
            2004.

           With the acquisition of the advanced state-of-the-art piece of polymer equip-
            ment, SLS and 3D Imaging, RCATT faculty have provided applied research
            and services to several area manufacturers.

G2.3 To pilot industry skills credentialing programs:

           New credentialing programs have been developed in Manufacturing Engi-
            neering Technology (AAS degree), Management Leadership (Career Studies
            Certificate), Advanced Manufacturing Concepts (Career Studies Certificate),
            and Pharmacy Tech (National Certification Exam).

           As a direct response to our industry partners and local economic developers,
            the Bennett Mechanical tests will be administered to students during Spring
            Semester 2004 in Machine Technology, Electronics, HVAC, and Automotive
            Programs. The Bennett Mechanical is required as an assessment instrument
            for Goodyear and Essel-Propack employees.

G2.4 To identify and leverage corporate, federal, and private foundation resources for
     workforce development resources efforts:

            Received $25,000 from Tobacco Indemnification Commission for entrepre-
            neurship training
           Received $400,000 from Tobacco Indemnification Commission for equipment,
            staff development, and program improvement
           Received $268,000 from Tobacco Indemnification Commission for workforce
            development
           Received $547,000 from Region XVII Workforce Investment Board for the
            comprehensive one-stop center at DCC
           Received $120,000 from the Department of Business Assistance to support
            customized training
           Received a $98,000 grant from the National Science Foundation (NSF)
           Received a $250,000 U. S. Department of Labor (DOL) Planning Grant
           Submitted proposal for $1,059,012.75 to Region XVII WIB for DCC to become
            lead agency in this region’s one-stop system
           In April 2004, will be submitting a DOL grant to enhance programs in allied
            health, building trades, and hospitality
           Submitted Title III grant for $1.7 million over five years

G2.5 To increase the use of on-line (web-based) learning applications within the College’s
     customized training programs:




                                                                                          18
           Developed a two-credit on-line course entitled “Introduction to AutoCad”
           Developed an on-line course in Marketing
           Will add an on-line course in Motorsports Safety in Summer 2004

Goal 3.     Resources—To expand the funding base for DCC as a part of the VCCS Ini-
            tiative.

Response:

G3.1 To secure additional federal earmark resources for the community college system

           Received $302,141 for an Educational Opportunity Center Grant (TRIO pro-
            gram) in collaboration with Patrick Henry Community College
           $111,146.08 for a Perkins Grant
           $94,100 for a Tech Prep Grant
           $234,624 for an Upward Bound Grant
           Working with Averett University and the Institute for Advanced Learning
            and Research (IALR), submitted a Partners for Innovation Grant to address
            needs in the polymers field
           Working with Virginia Tech, Southside Virginia Community College, Patrick
            Henry Community College, Virginia Western Community College, and Vir-
            ginia Highlands Community College, in process of submitting a federal grant
            to develop a new bio-technology and horticulture program
           Working with PHCC for funding to support a Career Readiness Program us-
            ing WorkKeys and other assessment instruments

G3.2 To develop guidelines and establish new endowment programs:

      Increased the number of endowed scholarships from 63 to 66 with a total scholar-
      ship endowment of $1,727,659. College awarded approximately 150 Foundation
      scholarships in 2003-2004.

G3.3 To continue to work with the Governor and State Legislators to ensure that VCCS
     needs are reflected in state funding guidelines and allocations for both operating
     and capital outlay.

      The President works closely with area legislators and U.S. Congressman Virgil
      Goode to secure College and VCCS needs.


G3.4 To collaborate with and support the proposed VCCS Foundation for the purpose of
     fundraising.

      The College supports the Chancellor in strengthening the VCCS Foundation.



                                                                                          19
G3.5 To secure additional grant funding.

      Submitted Title III grant proposal to the U.S. Department of Education for a devel-
      opment studies project.

      Submitted a $12,000 proposal to the Womack Foundation for funding the Womack
      Museum.


Goal 4.     Advocacy—To strengthen the awareness and role of DCC throughout the
            service region.

Response:

G4.1 To raise the national and international image of DCC (and the VCCS) as a part of
     the Chancellor’s and President’s Goals:

      a.    Through DCC’s Information Technology Institute, the Growing Digital Net-
            work (GDN) – Videostreamed more than 20 events as a web cast across the
            state, nation, and the world:

                 Welcome Luna Innovations!
                 The Knowledge Economy Roadshow, March 18
                 Boys & Girls Club Annual Dinner, March 15
                 Intertape Distribution Facility Opens, March 3
                 Halifax County Spelling Bee, March 2
                 Here Come the Cows!, February 28
                 Mary Robinson, LIVE from Chatham Hall
                 December 13 Division 3 AA State Football
                  Championship: Gretna (14-0) vs. Monticello (11-3)
                 State Lego Robotics competition
                 November 8 Averett University Football, Danville,
                  VA
                 November 7 LIVE Play, Chatham Hall School for
                  Girls, “Little Women”
                 October 30 Region 2000 Technology Forum
                 October 26 Homecoming Service Dialup Version
                 October 23 Institute for Advanced Research and
                  Learning Pre-opening w/Governor Warner (tape delayed)
                 October 20 LIVE Galileo High School PTSA
                  Meeting
                 October 19 Over 40 Baseball Championship (tape
                  delayed)



                                                                                        20
           October 18 Festival of the Bands, LIVE from Dan
            River High School
           October 16 Telecommunications Conference,
            ARC, LIVE from Abingdon, VA
           Averett University vs. Southern VA College
            Football
           Summer IT Academy Student Video (Broadband
            only)
           Danville Where Art Thou? July 19

      b. The new AAS program in Health Science with a specialization in Practical
      Nursing has been publicized in local newspapers, the Richmond Times Dis-
      patch, and at the national level, the Community College Times (March 2004).

      c. The success of the Selective Laser Sintering machine has been presented
      in numerous locations (e.g., RCCA Annual Meeting in San Antonio, Texas,
      October 2003)

      d. The success of the Industrial Maintenance Program was presented at the
      annual National Council of Continuing Education and Training conference.

      e. Forbes Global Magazine published story on DCC’s work with Essel
      Propack (national audience).

      f. Community College Times, Race to GED urges ‘Sign up, rev up, move up’
      featuring the DCC race car and Peyton Sellers (Business Management—
      Motorsports Management major) (national audience).

G4.2 To develop more effective strategies in using print and non-print media (See
also G4.5).

           Webcast events and Videostreaming (See Goal G4.1)
           Video was produced for economic developers to illustrate excellent
            quality of life in our region (to be presented to prospective companies)
           Blackboard usage has increased significantly
           DCC class schedule has been redesigned
           Workforce Services Community Schedule has been redesigned
           New DCC Viewbook has been developed
           A business and economic resources web page has been developed

In summary, the Public Information office has developed a monthly plan to feature
articles in local, state and national media. Statewide media coverage includes the
Richmond Times Dispatch, in which DCC received 70” of copy. National coverage
included the articles in Community College Times, such as the March 29 feature on



                                                                                       21
      DCC student Peyton Sellers. There was also national coverage about the GDN pro-
      gram (with Terry McGhee) representing an advertising value of $28,417. The
      broadcast media coverage included ABC, NBC, FOX TV stations, and area radio
      stations. Finally, the College’s Speaker’s Bureau/Directory is now on-line.

G4.3 To enhance relationships with the legislative and executive branches of govern-
     ment: The College President was in attendance for each gubernatorial visit to our
     region in 2003-2004. The DCC race car was featured at the General Assembly dur-
     ing “Race Week.” The President and other DCC administrators interact regularly
     with the legislative delegation.

G4.4 To build more cohesion among the State Board, System Office, and the DCC Board:
     The DCC President works closely with Mrs. Ahmed, a member of the State Board
     for Community Colleges. DCC sent the largest delegation of participants to the
     VCCS Annual Meeting in November 2003.


G4.5 To develop an effective internal communication mechanism to convey information to
     all employees, as a complement to the Chancellor’s goal: The College’s webmaster
     has assumed responsibility for the College publication, The Connector, and the pub-
     lication is now on-line. In addition, the public information office has conducted fo-
     cus group sessions with faculty and staff to facilitate campus-wide communication.
     In addition, the College’s Strategic Plan and the new Policy Manual are on-line.


Goal 5.     Technology--To build a world-class technology environment at Danville
            Community College.

Response:


G5.1 To enhance DCC’s information technology and telecommunications platform:

                  Upgrades and enhancements are constantly being made to the campus
                   network infrastructure in order to provide optimum performance and
                   to make the latest technology and services available to all users.

                  Servers and personal computers are replaced based on a four-year ro-
                   tation plan.

                  The Institutional Planning, Research and Effectiveness office has cre-
                   ated new data bases for registration and admissions information, dual
                   enrollment, and workforce services.




                                                                                        22
G5.2 To improve our client relationship management system:

      College personnel are providing on-going training of the Student Information Sys-
      tem (SIS) functions to staff and faculty, and maintaining the integrity of SIS data-
      base records on a daily basis.

G5.3 To develop effective methods to protect the intellectual property (as per the Chan-
     cellor’s goal):

                  Ongoing effort, implemented by all departments and divisions

                  Ms. Rita Woltz, Assistant Attorney General, spoke to full-time and
                   part-time faculty in January 2004 regarding copyright issues and aca-
                   demic integrity

G5.4 To use technology to create easier student and faculty access to the state and na-
     tion’s electronic repositories of information:

                  In Fall Semester 2003, 849 students in 46 different Classes participat-
                   ed in Library and Information Skills instruction in the Library. This
                   instruction was provided to students in the areas of English, history,
                   psychology, nursing, criminal justice, printing, and child care.

                  Twelve new computers with internet access have been ordered for the
                   public service area of the Clement Learning Resources Center (part of
                   five-year plan to replace and upgrade computers in LRC).

                  New IP-based interactive video system has been installed and imple-
                   mented.

                  DCC actively participates in the Virtual Library of Virginia (VIVA) as
                   a means of increasing access to information resources for the College.

                  DCC also actively participates as a member of OCLC and SOLINET as
                   a means of increasing access to library and information resources
                   through shared bibliographic utility and Interlibrary loan services.

                  Technologies, such as Wi-Fi and Gigabit Ethernet, are being incorpo-
                   rated into the campus network infrastructure to ensure easier and
                   faster access to electronic repositories of information for all users.


Goal 6.     Teaching/Learning/Professional Development--To ensure that teaching
            and learning remains the focus of the community college system.



                                                                                            23
Response:

G6.1 To recruit and retain an excellent, diverse pool of employees, including the support
     of professional development opportunities:

                  New employees have been hired in Financial Aid, Counseling, Busi-
                   ness Office, Building/Grounds, EOC, Arts and Science Division, Ad-
                   missions, Research/ Planning office, Educational Foundation office,
                   LRC, and One-Stop Center. A new Vice President of Financial and
                   Administrative Services has recently been employed. The College
                   must now focus on employing a superb chief academic and student ser-
                   vices officer to replace Dr. Foster.

                  Numerous professional development opportunities have been provided
                   to faculty, staff, and administrators (using state and foundation funds,
                   Perkins funding, and Tobacco Commission funding).

G6.2 To develop additional courses and programs designed for college and university
     transfer:

                  General education objectives are included on course syllabi
                  Science transfer program was updated to include multiple science dis-
                   ciplines to meet degree requirements
                  Liberal Arts Transfer Program changed to provide three specializa-
                   tions: Liberal Arts Specialization, Humanities Specialization, and So-
                   cial Science Specialization
                  The VCCS Career Switcher program, which provides accessible, effec-
                   tive teacher preparation for skilled, talented, diverse, and highly quali-
                   fied teachers, has been adopted at DCC and promoted in the new cata-
                   log
                  New transfer courses added in 2003-2004:
                          GEO 270, General Geology
                          ENG 211, Creative Writing
                          HUM 195, Topics in Dance History
                          MTH 157, Elementary Statistics
                          PHI 220, Ethics
                          REL 295, Topics in Ethics and World Religion
                          SPD 130, Introduction to Theatre
                          SPD 151, Film Appreciation
                          MUS 131, Class Voice I
                          MUS 132, Class Voice II
                          EDU 200, Introduction to Teaching as a Profession
                          GOL 105, Physical Geology



                                                                                           24
                         GEO 210, People and Land: Introduction to Cultural Geography
                 A new AAS Degree in Technical Studies in Manufacturing Engineer-
                  ing Technology is expected to transfer to ODU
                 The President will attend a meeting at Virginia Tech April 29, 2004,
                  to participate in the signing of a new VCCS transfer agreement (with
                  the Chancellor and other VCCS Presidents).

G6.3 To continue system-wide program review

                 Ongoing
                 Program review schedule has been updated and faculty informed and
                  assisted by Director of Institutional Planning, Research, and Effective-
                  ness.


Goal 7.     Transfer—To ensure that transfer to four-year colleges and universities is a
            seamless process for DCC students.

Response:

G7.1 To support the VCCS’s legislative incentives that will guarantee community college
     students a place at four-year colleges and universities:

                 DCC was represented at meetings with four-year colleges/universities
                  to discuss teacher preparation (Career Switcher Program).

                 DCC was represented at Virginia Association of Student Personnel
                  Administrators (VASPA) group meeting to discuss admission and
                  transfer issues.

G7.2 To develop additional transfer opportunities for DCC students

                 Articulation agreements are in place to facilitate transfer to James
                  Madison University and to Franklin University (PA)
                 Additional transfer opportunities are being discussed with Old Domin-
                  ion University (ODU)
                 Transfer opportunities are also being discussed with East Tennessee
                  State University for General Engineering students.


Goal 8.     Planning and Accountability--To plan for, evaluate, and document the needs,
            performance, and effectiveness of DCC.

Response:



                                                                                        25
G8.1 To enhance DCC’s strategic planning process to complement Dateline 2009:

      All areas reporting to the President have developed goals and objectives that com-
      plement Dateline 2009. Dateline 2009 goals are part of the DCC Strategic Plan and
      are posted on the web.

G8.2 To continue to assess core competencies of DCC students:

                  The State Council of Higher Education for Virginia (SCHEV) mandat-
                   ed core competencies have been integrated into course syllabi.

                  Testing schedules have been established with James Madison Univer-
                   sity to test all 2004 DCC degree graduates in the core competencies of
                   Quantitative Reasoning and Scientific Reasoning.

                  Occupational-Technical. See G2.3 Industry Credentialing.


G8.3 To conduct effective resource and efficiency studies:

                  Budget reviews are conducted with the President’s Cabinet and the
                   College Management Team (CMT) on a regular basis.

                  Faculty work with division deans, along with advisory committee
                   members, to conduct safety reviews of all labs.


                           SUPPLEMENTAL GOALS
                        (In concert with the College Board)


Goal 9.     To ensure that the College focuses on targeted College initiatives
            that were developed through the planning process and the RCCI
            grant initiatives:

Response:

      DCC’s Strategic Plan includes the nine (9) step “Vision to Action” planning process
      of the Rural Community College Initiative (RCCI), the focus of which is expanding
      educational access and assisting with economic development. The four initiatives
      identified below in Goal 10 are integrated into DCC’s vision, mission, goals and ob-
      jectives. The College has sought to target its resources in order to accomplish the




                                                                                         26
     goals and objectives. As noted, the VCCS plan, Dateline 2009, is an integral ele-
     ment of DCC’s Strategic Plan.


Goal 10.   To ensure that the College focuses on targeted College
           Initiatives that were developed through the planning process and
           the RCCI grant initiatives. These include:

     •K-18 Partnerships
     •Small Business Development and Entrepreneurship Training
     •Neighborhood Educational Opportunity Centers
     •Career Counseling and Placement

           (a)    K-18 Partnerships:

                 DCC developed a program to provide training for public school teacher
                  aides to assist them in meeting the statewide mandate for qualified
                  teacher aides by 2005.

                 Dual enrollment has increased 10 percent in Fall Semester 2003 as
                  compared to Fall Semester 2002.

                 DCC is serving as a pilot college for the Governor’s Senior Year Plus
                  initiative (part of the No Child Left Behind Act).

                 DCC is participating in the statewide Career Switcher Program to at-
                  tract persons into the teaching field.

                 DCC’s 2004 Career Fair had over 1,000 public school students to par-
                  ticipate.

                 Increased partnerships and pathways in Tech Prep

                 Upward Bound Program has waiting lists for high school students

                 EOC makes regular visits to all local high schools to provide assistance
                  with financial aid.

                 IT Institute offers after-school and summer programs for middle and
                  high school students.

                 RCATT works with Tech Prep and helped identify sponsors for eight
                  Educators in the Workplace for public school teachers.




                                                                                          27
      (b)      Small Business Development and Entrepreneurship
                 Training

                     A new Entrepreneurship Program and club has been established on
                      campus.

                     The High School Entrepreneurship Conference was hosted on October
                      29 at the Danville Community Market. One hundred thirty (130) high
                      school juniors and seniors from George Washington High School, Tun-
                      stall High School, Pittsylvania Career and Technology Center, Halifax
                      County High School, Dan River High School, and Gretna High School
                      participated. Several groups made presentations for their (fictional)
                      businesses, competing for $600 in prize money.

(c)         Neighborhood Educational Opportunity Centers (NEOC)

                     Sixteen computer classes were offered at Camp Grove Center during
                      2003-2004.

                     New center at Cascade with courses offered Spring Semester 2004

(d)           Career Counseling and Placement

                     New Graduate Profile has been developed and will be implemented
                      Spring Semester 2004.

                     A Career Placement web site was developed.

                     Two Career Fair Preparation Workshops were conducted with 40 par-
                      ticipants (6 at one, 34 at the other).

                     The 2004 Career Fair held March 24, 2004, had 45 organizations rep-
                      resented and over 100 DCC students in attendance (along with over
                      1000 high school students).

                     Mr. Chad Foster, a Career Preparation Motivational speaker, spoke to
                      approximately 2,000 attendees (students and parents) on March 23.

                     Twenty (20) Hollands Career Assessments were completed.

                     Participated in the Halifax County Middle School Career Fair with
                      over 500 students attending.




                                                                                          28
                  Job and resume writing assistance was provided to 112 individuals be-
                   tween July 2003 and March 2004.

Goal 11.     The College will have facilities and equipment that enhance an effec-
             tive learning environment.

Response:

G11.1 To complete current campus renovation, capital, and enhancement projects (Taylor
      Building, RCATT and signage):

      Accomplished. All of the aforementioned projects have been or are near completion
      (Taylor in late May 2004). These projects will improve the campus learning envi-
      ronment and enhance the aesthetics of the physical plant.

G11.2 To plan for new maintenance building.

      In progress. The new chief financial officer has been in contact with VCCS facilities
      staff to prepare for building plans.

G11.3 To seek funding for an addition to the EIT Building for student services (Bookstore
     and Castle):

      In progress. The President, the Director of Institutional Research, and others will
      be submitting a proposal to a funding source in late May 2004.

In conclusion, as President, I have sought to position the College to be a leader in the re-
gion in affecting vitally important changes in the following areas: (1) expanding access, (2)
strengthening the workforce, (3) assisting with economic development, and (4) partnering
in community development.


                                 Very sincerely,



                                 B. Carlyle Ramsey
                                 President




                                                                                            29
      Part III
   Step 9 Forms
by Functional Unit




                     30
                               2003-2004 in Review: Closing the Loop

On May 19-21, 2004, the members of DCC’s College Council, which consists of administrators, faculty
members and classified staff members, held a three-day retreat to review the prior year’s priorities and
concerns and to begin planning for the coming year. The top priorities and concerns from the 2003 re-
treat were identified as
     space needs
     quality of students
     part-time/full-time faculty and staff mix
     territorial issues, and
     communication issues.
Two of the issues, space needs and territorial issues, have been addressed with the continuous renova-
tion of the academic buildings on campus and the ongoing construction of the new RCATT building
(scheduled to open in 2005). The issue of the quality of students is being addressed through the imple-
mentation of several initiatives, primarily the Quality Enhancement Plan which was developed during
the May 2004 retreat. Additionally, a majority of those who attended the retreat reported that commu-
nication had improved during the year. Furthermore, while the issue of the part-time/full-time faculty
and staff mix is dependent upon external funding, the President of the College and the Vice President for
Financial and Administrative Services are reviewing the 2004-05 budget and have identified funds that
will allow the creation of several new full-time faculty and staff positions.

The following Step 9 Forms summarize the previous year’s goals and objectives by functional areas and
provide an evaluation of how these goals were met and improved the College.




                                                                                                      31
DCC Organizational Chart


                                                                                                           President
                                                                                                       B. Carlyle Ramsey

                                   Vice President of Academic                                                                                                                                       Vice President of Financial
                                                                                                                                 Administrative Staff                   Administrative &
    Administrative &                   & Student Services                                                                                                                                           & Administrative Services
                                                                                                                               Assistant to the President             Program Specialist III
  Program Specialist III                    (Interim)                                                                                                                                                      Scott Barnes
                                                                                                                                    Glenda Boswell                       Nancy Taylor
     Connie Wann                           Max Glass



                                            Dean of                             Director of                                      Director of
    Dean of Arts &                                           SVHED                                   Director of Student                              Director of Public             Director of
                          Dean of          Workforce                             Learning                                        Planning,
      Sciences                                               Director                                 Development &                                  Relations & Minority           Institutional
                       Business & EIT       Services                          Resources &                                     Effectiveness &
       Wade                                                    Earl                                   Enrollment Mgt.                                     Concerns                 Advancement
                         Ed White           (Interim)                       Distance Learning                                    Research
     Davenport                                               McDaniel                                 Pete Castiglione                                 Andrea Burney               Martha Walker
                                           Jeff Arnold                           Bill Dey                                     Cynthia Griffith

                                                                             TLT Center
       Faculty       Faculty            C-BIG Director                      Instructional
                                         Jeff Arnold                           Design                                                                                                                               Building &
                                                                                                                                                        Computer                                  Business
                                                                              Specialist                   Store Keeper          Bookstore
                                                                                                                                                         Services                                 Manager            Ground
                                                                            Amy Abbott                                            Manager
                                                                                                           David Walker                                  Manager                               Lisa Johnson-       Supervisor
                                         Apprenticeship                                                                         Andre Jordan
     Deaf &                                                                                                                                            Tom Canupp                                  Knight          Earl Conner
                     Tech Prep            Kirby Wright                          LAC
    Hard of
                     Coordinator                                          Coordinator
    Hearing
                       Cathy                                             Letitia Lunsford
   Coordinator                            EOC Director                                                                                                                                                            Administrative
   Carl Amos          Conner               Julie Brown                   LAC Specialist                                                               Computer               Accountant
                                                                                                                                                    Services Staff:                                                & Program
                                                                           McKenly                                                                                           Alice Walker
                                                                                                                                                     Alice Abbott                                                  Specialist II
                                                                            Graves
                                          One-Stop                                                                                                  Tandy Gaffney                                                   Rhonda
                                        Center Director                     Librarian                                                                                       Administrative                          Mustain
                                                                                                                                                    Chris Marshall
                                         Bill O’Brien                       Barbara                                                                                          & Program
                                                                            Grether                                                                                          Specialist III
                                                                                                                                                                              Bridgette
                                                                                                                                                                                                                 Maintenance
                                                                                                                                                                              Hightower
                                                                                            Library                                                                                                                 Staff
                                             RCATT                                       Practitioners                                              COPC
                                             Director*                                                                Admissions
                                                                                        Mary Gail Easley                                          Coordinator
                                              Vacant                                                                Evonda Thornton                                         Administrative
                                                                                         Marie Lewis                                             Ronnie Pannell
                                                                                                                                                                             & Program
                                                                                                                      Financial Aid              Upward Bound                Specialist III
                                                                                                                      Coordinator                 Coordinator               Carol Thomas
                                                                                                                       Mary Gore                  Mark Gibson
                                                                                                                                                                                Fiscal
               Workforce                                   Information                                                                              Career
                                   Administrative                                                                      Counselors                                            Technician
                Services                                   Technology                                                                            Development/
                                    & Program                                                                        JoLane Dunlap                                           Dale Branch
               Coordinator                                   Institute                                                                            Placement
                                     Specialist                                                                      Howard Graves
              Nettie Simon-                                Coordinator                                                                            Coordinator
                                   Melissa Jones
                 Owens                                    Terry McGhee                                                                           Cathy Conner                 Human
                                                                                                                                                                             Resources
                                                                                                                                                   Student                    Analyst I
                                                                                                                    ADA Coordinator              Recruitment &               Ann Taylor
                                                                                                                      Cindi Fisher                Enrollment
                                                                                                                                                 Cathy Pulliam
                                                                                                                                                                             Procurement
                                                                                                                                                                             Practitioner I
                                                                                                                                                                            Patricia Mullins



 *Reports also to the President




                                                                                                                                                                                                                                  32
Step 9: Institutional Effectiveness Evaluation Report
Functional Area: Office of the President

Functional      Name of                Benchmark Used        Indicator of                Need                        Measurement Tool        Who
Area Goal No.   Activity               (if applicable)       Success                                                 (Based on what          Participated?
(from 2003-04                                                                                                        research)
Step 8 Form)
G2.2            G2.2 Strengthen                              College leaders directly    To maintain the trust and   College leaders help    President, Vice Presi-
                our relationships                            engaged in economic         respect of our employers    bring in or retain      dents, Deans and Di-
                with corporate and                           development projects                                    jobs                    rectors, CBIG and
                business organiza-                                                                                                           RCATT staff, and
                tions                                                                                                                        other faculty
G2.3            G2.3 Pilot industry    DCC students to       DCC employs national-       Respond to industries’      Bennett Mechanical      Dean, Business and
                skills credentialing   equal success rate    ly/internationally recog-   needs (new and existing)    Test – use DCC          Engineering; faculty
                programs (e.g.,        of initial hires at   nized industry assess-                                  student class of        and staff; students in
                Bennett Mechani-       two local indus-      ment instruments in the                                 2004 as a bench-        four program areas;
                cal Skills Assess-     tries                 student learning and                                    mark                    economic developers
                ment System) into                            curriculum development
                student learning                             process
                process
G2.4            G2.4 Leverage                                Enable local industries     A more proactive strate-    *At least 70% of        DCC, SSVCC,
                corporate, federal,                          to be more competitive      gy to assist existing in-   workers in the train-   VPMEP, DBAS, IDA,
                and private foun-                            by retaining existing       dustry and ensure fund-     ing                     O’Sullivan employees
                dation resources                             workforce; forge a suc-     ing is available            *At least 80% satis-
                for improving                                cessful partnership with                                fied with training
                workforce devel-                             SSVCC, VPMEP, and                                       *Company expands
                opment skills at                             DBAS                                                    job base
                O’Sullivan, Inc.
G8.1            G8.1 Enhance                                 To integrate successfully   VCCS Chancellor creat-      DCC internal and        President, College
                DCC’s strategic                              VCCS Chancellor’s           ed a new plan and pro-      external constituent    Council, College
                planning process                             Dateline 2009 goals into    cess: how to integrate      groups were able to     Boards, College facul-
                to complement                                DCC’s Vision to Action      into DCC’s existing pro-    blend effectively the   ty and staff, and stu-
                Dateline 2009                                Planning Process            cess                        two processes           dents




                                                                                                                                                          33
Functional Area: Office of the Vice President of Academic and Student Services

Functional       Name of             Benchmark         Indicator of          Need                       Measurement     Who
Area Goal No.    Activity            Used (if appli-   Success                                          Tool            Participated?
(from 2003-04                        cable)                                                             (Based on
Step 8 Form)                                                                                            what re-
                                                                                                        search)
G1.1             1.Increase in FTE   Comparison to     Increase of 3.3 in    To increase long-          VCCS En-        Foster, Dav-
                                     2002-03           Fall semester and     term funding base          rollment Re-    enport, White,
                                                       3.6 in spring se-     due to increase in         ports           Glass,
                                                       mester                FTE                                        Castiglione
G3.2             2.SVHED – Mer-                        Merger of commu-      Avoid confusion in         Successful      Foster, Dav-
                 ger of DCC and                        nity college opera-   South Boston area for      merger –        enport, White,
                 SVCC                                  tions and staff to    students taking            Based on pos-   Glass,
                                                       provide a seamless    courses from both          itive com-      Castiglione
                                                       operation in South    DCC and SVCC with          ments from
                                                       Boston/Halifax        separate offices, staff,   students and
                                                       area                  and processes              staff




                                                                                                                                   34
Functional Area: Office of the Vice President of Financial and Administrative Services

Functional      Name of                 Benchmark Used       Indicator of        Need                        Measurement Tool       Who
Area Goal No.   Activity                (if applicable)      Success                                         (Based on what re-     Participated?
(from 2003-04                                                                                                search)
Step 8 Form)
                1.Taylor Renovation     Project completion   Due 6/30/04         Building age                Annual building con-   VP, B&G supervisor,
G1.1                                    date                 Complete            and mechanical condition    dition review          VCCS
                                                             5/19/04
G 1.1           2.Campus Signage        Project complete     Due 2/15/04         Campus identity             Campus enhance-        Campus Enhance-
                                        date                 Complete                                        ment plan              ment Committee
                                                             3/30/04
G 1.4           3. EIT Building Safe-   Project complete     Due 6/30/04         Safety in labs              Safety audit           Safety consultant
                ty Upgrade              date                 Complete                                                               Technology faculty
                                                             6/30/04                                                                Facilities staff
G 1.1           4. RCATT building       Construction start   Scheduled 6/1/04    Classroom and labs for      Community needs        RCATT and CBIG
                construction                                 Started 6/1/04      Industrial Maintenance,     survey                 faculty and staff,
                                                                                 Polymers, Advanced                                 RCATT board, local
                                                                                 Manufacturing                                      manufacturers, local
                                                                                                                                    governments

G2.1            1. Establishing cash-   Summer 03 Regis-     Fully operational   Provide student payment     Based on efficiency    SVHEC Staff and
                iering function at      tration              May 2003            functions for students of   and costs              campus business of-
                SVHEC                                                            the service region                                 fice staff


G 3.2           2. Increase eVA         $1,552,037 (2003)    Monthly report      Required by Governor’s      Gov. Office research   Procurement Officer
                usage                                                            Office                      indicated savings to   and assigned depart-
                                        $3,324,126 (2004)                                                    agencies               mental staff


G 3.3           3. Employee an HR       Employment date      Position filled     To have someone to assist   Input from staff and   Interview committee,
                Analyst                                      effective Jan 04    employees with              committee on re-       HR Analyst
                                                                                 their HR needs              quirements for posi-
                                                                                                             tion




                                                                                                                                                     35
Functional Area: Office of Planning, Effectiveness and Research
Functional      Name of              Benchmark       Indicator of               Need                            Measurement Tool         Who
Area Goal No.   Activity             Used (if ap-    Success                                                    (Based on what re-       Participated?
(from 2003-04                        plicable)                                                                  search)
Step 8 Form)
G6.2            1. Revised the In-                   A database of more         The data had not been col-      Based on the CCSSE       The Leadership Team,
                stitutional Effec-                   than 365 responses has     lected anywhere else in the     national survey          VP council, and Direc-
                tiveness Survey                      been developed which       College which was nega-                                  tor of Planning, Effec-
                                                     contain a variety of       tively impacting grant pro-                              tiveness & Research
                                                     never-before-collected     posals, public relations ma-
                                                     demographic data that      terials, and reports needed
                                                     can be used by multiple    by various departments on a
                                                     departments in the Col-    regular basis.
                                                     lege.
G1.1            2.Updating the                                                  Needed for the SACS Com-        VCCS requirement         Director of Planning,
                Student Assess-                                                 pliance and for curricular      that each college per-   Effectiveness & Re-
                ment reports                                                    reviews                         form annual out-         search
                                                                                                                comes assessment;
                                                                                                                contains program
                                                                                                                reviews, STAGE and
                                                                                                                Core Competency
                                                                                                                testing results, and
                                                                                                                student satisfaction
                                                                                                                survey results
G2.1, G6.2,     3. Revision of the   Graduate sur-   A database of all 2003-    Graduate tracking is a nor-     Based on a number of     VP Council, Martha
G10.3           Graduate Pro-        veys used by    04 graduates has been      mal function of the Re-         graduate surveys         Walker (Alumni Of-
                file/Survey          other VCCS      developed which con-       search office of any college.   from various VCCS        fice), Cathy Conner
                                     colleges        tain a variety of never-                                   Colleges                 (Career Placement Of-
                                                     before-collected demo-                                                              fice), Director of Plan-
                                                     graphic data that can be                                                            ning, Effectiveness &
                                                     used by multiple de-                                                                Research
                                                     partments in the Col-
                                                     lege.
G4.1            4. Fact Book                         Basic data about the       Publishing basic facts about
                                                     College is now assessa-    the institution is a normal
                                                     ble for all internal and   function of any college’s
                                                     external stakeholders.     research office.
                5. Development of                    Plan validated by the      SACS reaccreditation            Faculty, staff, Col-     All full-time college
                the QEP Topic for                    faculty on August 16,                                      lege Board, and          employees, the College
                SACS reaffirma-                      2004.                                                      community focus          Board, advisory groups,
                tion of accredita-                                                                              group data; national     sample of part-time
                tion                                                                                            research                 faculty and of students


                                                                                                                                                         36
Functional Area: Office of Public Relations and Minority Concerns


Functional           Name of                 Benchmark             Indicator of              Need                         Measurement Who
Area Goal No.        Activity                Used (if appli-       Success                                                Tool        Participated?
(from 2003-04                                cable)                                                                       (Based on
Step 8 Form)                                                                                                              what re-
                                                                                                                          search)
G1.8                 Redesign of the         Survey of 23          DCC successfully          DCC needed to re-design      Focus groups,      115 college em-
                     Class Schedule          community col-        switched to a 32-page,    the class schedule publi-    personal inter-    ployees (faculty,
                                             leges revealed that   four-color class          cation and consider issues   views, and sur-    staff, and adminis-
                                             10 had switched       schedule booklet.         such as size, bindery,       veys.              trators)and stu-
                                             from a tabloid        First issue with new      multiple ink colors (4)                         dents of a variety
                                             format to a book-     format was Spring         and types of articles in-                       of ages (from re-
                                             let format (as of     Semester 2004.            cluding more emphasis on                        cent high school
                                             9/03)                                           student success, program                        to older Trade Act
                                                                                             offerings, and new ser-                         students), and
                                                                                             vices.                                          from a variety of
                                                                                                                                             programs (trans-
                                                                                                                                             fer, technical,
                                                                                                                                             business and ca-
                                                                                                                                             reer studies).
                                                                                                                                             There were eight
                                                                                                                                             different groups in
                                                                                                                                             the focus sessions.
G1.1, G1.2, & G1.3   Publicize monthly       n/a                   Monthly print media       The filing and subsequent    Ad value equiva-   The following
                     success stories about                         clippings show that       measurement of DCC           lency model that   print media is
                     DCC and its faculty,                          from July 03-June 04,     print media clippings in-    converts the       included in the
                     staff and students                            DCC received              dicates the amount of        number of col-     clipping survey:
                                                                   3,454.75” of news         local, statewide, and na-    umn inches into    Danville Register
                                                                   coverage, making a        tional coverage given to     an advertising     & Bee, Star Trib-
                                                                   total advertising value   the college. This is in      value for that     une, Gazette-
                                                                   of $38,884.18.            keeping with the goals of    print medium.      Virginian, News
                                                                                             Dateline 2009.                                  & Record, Rich-
                                                                                                                                             mond Times Dis-
                                                                                                                                             patch, Community
                                                                                                                                             College Times,
                                                                                                                                             Chamber of
                                                                                                                                             Commerce, Mar-
                                                                                                                                             tinsville Bulletin.



                                                                                                                                                             37
Functional Area: Office of Institutional Advancement


Functional                  Name of            Benchmark         Indicator of             Need                         Measurement Who
Area Goal No.               Activity           Used (if appli-   Success                                               Tool        Participated?
(from 2003-04                                  cable)                                                                  (Based on
Step 8 Form)                                                                                                           what re-
                                                                                                                       search)
G2.4 To identify and        Grant Submission   n/a               Submitted over $8        The college must secure      Departmental,      Multiple aca-
leverage corporate,
                                                                 million in grant pro-    external funding in order    President’s, and   demic depart-
federal, and private
foundation resources for                                         posals to the U.S.       to meet its academic         College Goals.     ments, Work-
workforce development                                            Department of Labor,     goals.                                          force Services,
efforts                                                          Region XVII One-                                                         and other mem-
                                                                 Stop System, Lumina,                                                     bers of the Col-
G3.1 To secure addi-
tional federal earmark                                           Title III, National                                                      lege.
resources for DCC (in                                            Science Foundation,
partnership with other                                           Womack Foundation,
community colleges)
                                                                 Virginia Tobacco
G3.5 To secure addi-                                             Commission and Ki-
tional grant funding                                             wanis Foundation.
                                                                 The College has al-
                                                                 ready had a positive
                                                                 response on four of
                                                                 these proposals.


                            DCC Foundation                       Sponsored the largest    Increase the funds availa-                      Foundation
G2.4 To identify and        Golf Tournament                      tournament in the five   ble for scholarships and                        Board, IA staff,
leverage corporate,
                                                                 year history netting     sports programs.                                and volunteers.
federal, and private
foundation resources for                                         over $19,000 for
workforce development                                            scholarships and
efforts                                                          sports programs.

G4.2 To develop more        Alumni News                          Piloted a project to     Enhance communication                           RCATT staff
effective strategies in
                                                                 utilize the RCATT        with the Alumni in order                        and IA staff.
using print and non-print
media.                                                           newsletter as one        to encourage new giving
                                                                 mailing to the DCC       to the college.
                                                                 Alumni.




                                                                                                                                                          38
Functional Area: Admission and Student Services


Functional Ar-   Name of                Benchmark         Indicator of             Need                         Measurement Who
ea Goal No.      Activity               Used (if appli-   Success                                               Tool        Participated?
(from 2003-04                           cable)                                                                  (Based on
Step 8 Form)                                                                                                    what re-
                                                                                                                search)
1,2,4,5,6        Implement online                         Students will use        Flexible and responsive      VCCS Initiative.    All students,
                 registration                             online format            registration to accommo-     Typical commu-      staff and faculty
                                                                                   date students                nity college stu-
                                                                                                                dents need flexi-
                                                                                                                bility increase
                                                                                                                access
1,2,3,5,6        Tuition payment plan                     Program in place and     Students need option with    In place and ad-    Admission, fi-
                                                          students utilizing op-   increased tuition and book   vertised            nancial aid,
                                                          tion                     costs                                            business office,
                                                                                                                                    public relations




                                                                                                                                                   39
Functional Area: Division of Arts & Sciences

Functional        Name of                 Benchmark Used (if      Indicator of                   Need                         Measurement         Who
Area Goal No.     Activity                applicable)             Success                                                     Tool                Participated?
(from 2003-04                                                                                                                 (Based on what
Step 8 Form)                                                                                                                  research)
G1.1              Tutoring and mentor-    Previous years pass     10% increase in success rate   To increase student suc-     Peoplesoft data     Griffith
(Developmental    ing in developmental    rates in MTH 2, MTH                                    cess in developmental                            Faculty
Studies)          math                    3, MTH 4, MTH 6,                                       classes
                                          MTH 1
G1.2              Tutoring and mentor-    Completion ratio in     10% increase in ratio over     To increase success in       Peoplesoft Data     Griffith
(Developmental    ing                     03-04                   previous year                  developmental classes
Studies)
G4.1, G4.2        Advisement              Last years advisement   5% increase in ratio           Ensure students have ac-     Advisement          ADJ faculty
(Administration                           ratio = advisemenet                                    cess to advisement as        schedules and       Griffith
of Justice)                               appt                                                   needed                       enrollment num-
                                          Program enrollment                                                                  bers
G1.2              Master syllabi devel-   0% of CHD master        100% completion                To standardize curriculum    Tally of syllabi    ECD coordinator
(Child Care)      oped                    syllabi completed in                                   between class sections and   completed and       and adjunct fac-
                                          03-04                                                  identify gen ed expecta-     posted on web.      ulty
                                                                                                 tions—maintain quality
G1.1              Prerequisite review     Last years approved     Approval by A&S faculty        To ensure student success    Based on faculty    A&S Faculty
(Dean, Arts &                             prerequisites                                          by requiring appropriate     judgment of         and Dean
Sciences)                                                                                        skill level.                 course content
                                                                                                                              needs
G1.4              Developmental           Needs to be deter-      90% of students will be        Students are more likely     PeopleSoft rec-     Griffith
(Dean, Arts &     Placement Review        mined                   placed in appropriate devel-   to be successful if appro-   ord cross check
Sciences)                                                         opmental courses               priately placed
G1.7              Advisement              Fall 04 advisement      Proportionate increase in      Ensure students have ac-     Posted advise-      All A&S faculty
(Dean, Arts &                             numbers for SP 04       advisement scheduling based    cess to faculty advisors     ment schedule       Griffith
Sciences)                                                         on # of appointments A&S
                                                                  program placed students
G1.12             Recruitment Activi-     Program enrollment      5% increase over previous      Increase access to educa-    Peoplesoft regis-   Griffith (to re-
(Dean, Arts &     ties (Open House,       #s in 2003-2004         year.                          tion in community.           tration numbers     port program
Sciences)         orientation sessions)                                                                                                           enrollment fig-
                                                                                                                                                  ures)
G2.5              Identify course sup-    40 master syllabi       100% completion of Master      To communicate college       Talley of Master    Dean
(Dean, Arts &     ported competencies     were completed last     Syllabi                        expectations to adjuncts     Syllabi complet-
Sciences)         and post                year 2003-2004                                         and full-time faculty re-    ed
                                                                                                 garding general education
                                                                                                 goals.
G1.13             Recruitment and re-     Dual enrollment         5% increase in previous        Increase access              Peoplesoft regis-   Cathy Pulliam
(Dean, Arts &     spond to dual en-       numbers in A&S          year’s numbers                                              tration numbers     Griffith
                                                                                                                                                             40
Sciences)          rollment requests       courses in 2003/2004
G6.4               Provide supportive      Entering class of        10 out of 12 students should     The region’s dental com-     PeopleSoft          Dean
(Dental Hy-        tutoring and advising   twelve students          be retained. Currently 11 out    munity requires people in    Enrollment Data     Site Coordinator
giene)             to dental hygiene                                of 12 students are retained or   these positions.                                 VWCC
                   students                                         92%.                                                                              Program Direc-
                                                                                                                                                      tor
G1.2               Master syllabi devel-   0% of CHD master         100% completion                  To standardize curriculum    Tally of syllabi    ECD coordinator
(Early Child-      oped                    syllabi completed in                                      between class sections and   completed and       and adjunct fac-
hood Develop-                              03-04                                                     identify gen ed expecta-     posted on web.      ulty
ment)                                                                                                tions—maintain quality
G1.1, G1.2         Master Syllabi de-      40% completion of        100% completion of master        To maintain in quality       Tally of com-       A&S Faculty
(Liberal Arts)     velopment               master syllabi in lib-   syllabi                          instruction                  pleted master       Dean
                                           eral arts courses                                                                      syllabi
G1.3               Outline Review          0% outlines reviewed     40-50% of course outlines        Maintain quality in in-      Tally of review     A&S Faculty
(Liberal Arts)                             in 03-04                 reviewed                         struction                                        (adjuncts and
                                                                                                                                                      full-time faculty)
G1.6               Prerequisite check      Never done—no            All students should have met     To ensure student success    Peoplesoft query    Griffith
(Liberal Arts)                             benchmark                course prerequisites for any                                  and data
                                                                    course in which they are en-
                                                                    rolled. Benchmarks need to
                                                                    be identified.
G2.1, G2.3         Recruitment Open        Last years enrollment    1-5% increase in enrollment      Access to education          Peoplesoft query    Griffith
(Liberal Arts)     House and Orienta-      numbers
                   tion
G1.1, G1.2         Master Syllabi de-      60% of all social sci-   100% of social science mas-      To standardize curriculum    Tally of com-       Faculty
(Liberal Arts—     velopment               ence master syllabi      ter syllabi completed            and maintain quality         pleted master
Social Science)                            completed                                                                              syllabi
G5.1               Master Syllabi de-      40% completed in 03-     100% completed                   To ensure curriculum         Tally of com-       PNE Faculty
(Practical Nurs-   velopment               04                                                        quality                      pleted syllabi
ing)
G1.4               Performance Com-        Grades of native stu-    Grades of students in 4-year     Maintain quality             Peoplesoft Data     Griffith
 (Science)         parison                 dents at 4-year          colleges courses requiring                                    4-year college
                                           schools in courses       science course prerequisites                                  data
                                           with prerequisites       who took those prerequisites
                                           taken by native stu-     DCC > benchmark
                                           dents
G1.3               Performance compar-     G.P.A. of AAS sci-       G.P.A. of graduates at trans-    To ensure quality            Data from           Griffith
(Science)          ison                    ence graduates           fer institutions > graduation                                 Peoplesoft and 4-
                                                                    g.p.a.                                                        year institutions




                                                                                                                                                                 41
Functional Area: Division of Business and Engineering Technologies*

Functional           Name of               Benchmark Used     Indicator of            Need                       Measurement       Who
Area Goal No.        Activity              (if applicable)    Success                                            Tool              Participated?
(from 2003-04 Step                                                                                               (Based on what
8 Form)                                                                                                          research)
Goal 9               1.                    NA                 Participation of stu-   Funding for conferences,   Participation     DCC students,
                     Development of En-                       dents                   etc                                          high school
                     trepreneurship                                                                                                juniors and
                                                                                                                                   seniors, middle
                                                                                                                                   school students
Goal 3               2.Budget Management   Staying within     Budget reports          As stated in the budgets   Records that I    B&ET faculty,
                                           allocated budget                                                      keep as well as   T. Toler, N.
                                           amounts                                                               those kept by     Cassada, E.
                                                                                                                 the business      White
                                                                                                                 office

*See also the President’s Goal 2.3 relative to developing an industry-sanctioned skills credentialing program, i.e. the Bennett Mechan-
ical test.




                                                                                                                                               42
Functional Area: Learning Resources and Distance Learning

Functional      Name of                   Bench-         Indicator of                       Need                       Measurement Tool        Who
Area Goal No.   Activity                  mark           Success                                                       (Based on what re-      Participated?
(from 2003-04                             Used (if                                                                     search)
Step 8 Form)                              applica-
                                          ble)
Goal No. 6      1.   The TLT Center                      The TLTCenter provided assis-      Results of the “Faculty    “Faculty Development    Instructional
                     will assist in the                  tance for the development of 8     Development Needs As-      Needs Assessment”       Designer and the
                     development of                      new web-based courses:             sessment” conducted by     conducted by Virginia   Director of
                     at least two Web                                                       Virginia Tech University   Tech University in      Learning Re-
                     based courses.                        New courses for Fall 03:        in December                December                sources & Dis-
                                                             IST 295 W1 Macromedia         2000/January 2001 rated    2000/January 2001       tance Learning
                                                              Suite MX (Abbott)             impediments to using
                                                             ENG 115 W1 Technical Writ-    technology for teaching
                                                              ing (Griffith)                on a scale from one (not
                                                             ENG 111 W3 College Com-       an impediment) to five
                                                              position (Gott)               (major impediment).
                                                             ADJ 140 W1 Intro to Correc-
                                                              tions (Wilt)                   Lack of time to rework
                                                                                              instructional method-
                                                           New Courses for Spring 04:        ology = 3.9
                                                            o ADJ 145 W1 Corrections and     Inadequate training in
                                                              Community (Wilt)                how to redesign cours-
                                                            o HTL 141 W1 Medical Ter-         es = 2.6
                                                              minology (McKinney)            Lack of access to
                                                            o MKT 281 W1 Internet Mar-        technical expertise =
                                                              keting (Decker)                 2.0

                                                         New Course for Summer 04:
                                                          o IST 295 W1 - Instructional
                                                             Technology for Teachers

                                                          In development:
                                                            ACC ? Accounting - Lester
                                                             Hall
                                                            GEO 210 Cultural Geogra-
                                                             phy – David Harris
                                                            ADJ 150 Intro. to Security
                                                             Adm. Wilt
                                                            BUS 165 Small Business

                                                                                                                                                     43
                                             Management – Decker
                                            ENG 111College Comp. I –
                                             Rachel Hanoka

Goal No. 1   2.    Provide at least        Fall 2003/Spring 2004 semes-        Results of the VCCS In-      VCCS Information       Librarian and
                   75% of all pro-          ters, Library and Information       formation Literacy Skills    Literacy Skills Core   Director of
                   gram-placed stu-         skills instruction and assisted     Core Competency Exam.        Competency Exam.       Learning Re-
                   dents with the           research were provided for          Spring 2003 indicate that                           sources & Dis-
                   opportunity to           1,233 students in 67 classes.       only 34% of DCC stu-                                tance Learning
                   have at least one       Responses on the 2003/2004          dents met the minimum
                   formal session of        Student Library Survey indi-        information skills com-
                   library and in-          cate that 62% of respondents        petency established by
                   formation skills         rate library skills instruction     the VCCS.
                   instruction every        and orientation “Very” helpful
                   two years.               and 27% rated it “Somewhat”
                                            helpful.

Goal No. 5   3.    Ensure the effec-       Fall 2003, 22 peer tutors and       Results of analysis of the   ACT ASSET Place-       Coordinator of
                   tiveness of the          two professional tutors pro-        College’s placement test     ment Exam              LAC and Direc-
                   Tutoring Pro-            vided 2,883 contact hours           indicate a large number                             tor of Learning
                   gram.                    serving 259 students.               of students placed in de-                           Resources &
                  a. Provide read-         Spring 2004, 25 peer tutors         velopmental programs:                               Distance Learn-
                      ing materials,        and three professional tutors                                                           ing
                      videos, and           provided 2,719 contact hours        Fall 2003
                      workshops             serving 225 students.               DEV Headcount 797
                      for the tutors                                            Total Headcount 4097
                      on how to be                                              DEV Percentage
                      an effective     a. Tutor training is provided to         19.45%
                      tutor.                all the tutors. Training in-
                  b. Continual as-          cludes discussion of rules and      Spring 2004
                      sessment and          regulations. A two volume           DEV Headcount 657
                      revisions of          videos set The Master Tutor         Total Headcount 4059
                      present ad-           Guide is viewed and dis-            DEV Percentage
                      ministrative          cussed. Each new tutor is re-       16.19%
                      and record            quired to work with veteran
                      keeping pro-          tutors as part of their training.
                      cedures.
                  c. Compile data
                                       b. As a result of review:
                      from tutee
                                            Current computer use sign-in
                      evaluations
                                             method provides an inaccu-
                      forms.
                                             rate view of computer use.

                                                                                                                                          44
                                           Means of improvement are
                                           being studied.
                                          Cell phone use policy updat-
                                           ed.
                                          Tutee contact hour statistics
                                           at the SVHEC were revised
                                           to conform to on campus sta-
                                           tistics.
                                          SVHEC tutoring statistics
                                           will be added to campus da-
                                           tabase.

                                      c. Analysis of tutee evaluations
                                          found:
                                          Fall 2003, 97% of those who
                                           responded said that they
                                           “Strongly Agree” or “Agree”
                                           that tutoring improved their
                                           grades. 100% of tutees re-
                                           sponding found tutoring to be
                                           Very Helpful or Helpful.
                                          Spring 2004, 100% of tutees
                                           who responded said they
                                           “Strongly Agree” or “Agree”
                                           that tutoring improved their
                                           grades. 100% of tutees re-
                                           sponding found tutoring to be
                                           “Very Helpful” or “Helpful.”

Goal No. 2   4.   Select, acquire,    Expenditures: $46,700                Results of the “Faculty    “Faculty Development    Director of
                  and maintain         Two multimedia rooms               Development Needs As-      Needs Assessment”       Learning Re-
                  multi-media            equipped with LCD projec-         sessment” conducted by     conducted by Virginia   sources & Dis-
                  equipment that         tors, computers, VCRs,            Virginia Tech University   Tech University in      tance Learning
                  supports the ed-       DVDs, and desktop sound           in December                December
                  ucational pro-         systems were setup.               2000/January 2001 rated    2000/January 2001
                  grams and activi-    An LCD projector and sound         impediments to using
                  ties of the col-       system updated in Oliver Hall.    technology for teaching
                  lege.                Visual presenter placed in         on a scale from one (not
                                         LRC 05.                           an impediment) to five
                                       Other multimedia equipment         (major impediment).
                                         purchased for instructional use
                                                                            Lack of multimedia
                                                                                                                                    45
    this year include six 32” TVs,     presentation capabili-
    11 DVD players, overhead           ties in classrooms =
    projectors, carts, audio play-     2.4
    ers, and supporting accesso-      Lack of equipment =
    ries.                              2.1
   Faculty stating an opinion on
    the 2003/2004 Faculty Survey     In addition:
    of LR&DL Services and Sup-       o Faculty requested (Air
    port rate the adequacy of AV        Conditioning and Re-
    & multimedia equipment as           frigeration) two addi-
    being:                              tional multimedia
   54% rated adequacy as “Ex-          rooms.
    cellent”                         o Faculty requested
   38% rated adequacy as “Very         (Nursing and Health) a
    Good”                               visual presenter in
   8% rated adequacy as “inade-        LRC 05
    quate”                           o DVD players to sup-
                                        plement VCRs as new
                                        DVD formats intro-
                                        duced into instruction.
                                     o New TVs and over-
                                        heads to equip Taylor
                                        building at completion
                                        of renovations.




                                                                  46
Functional Area: Division of Workforce Services


Functional       Name of               Benchmark Used        Indicator of            Need                        Measurement Tool            Who
Area Goal No.    Activity              (if applicable)       Success                                             (Based on what re-          Participated?
(from 2003-04                                                                                                    search)
Step 8 Form)
Goal 2           Pharmacy                                    Percent of Students     A shortage of               To date 100% of stu-        Graduates of
                 Technician                                  Passing the National    Pharmacists in the region   dents taking National       Pharmacy Tech
                 Career Studies.                             and State               Has increased demand for    Certification Test passed   Career Studies
                                                             Certification Exami-    technicians.                (6).                        Program.
                                                             nations.
Goal 2           Columbia Forest       Goodyear Coop         Improvement in          To upgrade skills and       Classroom cognitive
                 Products Industrial   Program.              maintenance support     knowledge in technical      exams                       15
                 Maintenance.                                in plant.               areas.                      And performance evalu-
                                                                                                                 ations in labs.
Goal 2           Dimon, Inc.           Goodyear Coop         Improvement in          To upgrade skills and       Classroom cognitive
                 Industrial Mainte-    Program.              Maintenance             Knowledge in technical      exams                       20
                 nance.                                      Support in plant.       areas.                      And performance evalu-
                                                                                                                 ations in lab.

Goal 2           Columbia Flooring     Supervisory           Improvement in          To upgrade skills and       Performance evaluations     10
                 Leadership Program.   Training              Supervisory skills in   Knowledge in leadership/    in classrooms.
                                       (Achieve              plant.                  supervisory areas.
                                       Global).
Goal 2           Developing and        Used benchmark        Improved productivity   Operations were in          Still in process of im-     Taught course to
                 teaching 5S Course    of what other simi-   and organization of     disarray, unorganized and   proving….too early to       over 100 hourly
                 for Industry.         lar industries        O’Sullivan Furniture    cluttered.                  measure final outcomes.     operations of
                                       are doing to im-      operations.                                                                     O’Sullivan and
                                       prove organization                                                                                    others.
                                       and productivity.




                                                                                                                                                   47

								
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