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									Transpower RAS General User Guide




         Remote Access Service
                          (RAS)
          General User Guide v 5.0
Table of Contents
1   Purpose and Scope...............................................................................................................4
2   Responsibilities .....................................................................................................................4
    2.1     Transpower IST Service Delivery Manager .................................................................4
    2.2     Users............................................................................................................................4
    2.3     IT Trainer .....................................................................................................................4
3   Process flow for RAS logon ..................................................................................................5
4   Logging on ............................................................................................................................6
    4.1     Connecting to Transpower via the Remote Access System ........................................6
            4.1.1       Logging on to Transpower ..............................................................................6
            4.1.2       To Create an Internet Favorite: .......................................................................7
            4.1.3       To Update an Already Existing Favorite: ........................................................7
            4.1.4       Logging on ......................................................................................................8
5   The Links Explained ..............................................................................................................9
    5.1     Terminal Servers........................................................................................................11
            5.1.1       Citrix..............................................................................................................11
    5.2     Network Access .........................................................................................................14
    5.3     Windows Files............................................................................................................16
            5.3.1       Options to view the files: ...............................................................................17
    5.4     Web Applications .......................................................................................................20
6   Exiting the Program.............................................................................................................21
            6.1.1       To close out of a section ...............................................................................21
            6.1.2       To log out of RAS..........................................................................................22
7   Change History ...................................................................................................................22
Appendix A         23
    A.1     FAQ............................................................................................................................23
            A.1.1 Trusted Sites ..................................................................................................23
            .A.1.1.1       Always Allow Popups.................................................................................24
            .A.1.1.2       Add in Proxy Exceptions............................................................................24
            .A.1.1.3       F5 TunnelServer Firewall Configuration ....................................................24
            .A.1.1.4       Routing Table Changes .............................................................................27
            A.1.2 Unable to open Calendar via RAS .................................................................27
            A.1.3 Terminal Servers/Citrix Portal Screen Resolution ..........................................28
            A.1.4 Citrix Web Portal (Non Vista Clients) Screen Resolution ...............................29
            A.1.5 Accessing .pst and personal folders from Outlook .........................................31
            A.1.6 Changing Expired Domain Password.............................................................31
            A.1.7 Changing your PIN Number ...........................................................................31
            A.1.8 Phishing..........................................................................................................31
    A.2     Notes on Internet Connection Methods .....................................................................33


Issue                                                                                                                       Page ii of 34
          A.2.1 Telecom Mobile Broadband – New Zealand ..................................................33
          A.2.2 Telecom Mobile Dial – Australia .....................................................................33
          A.2.3 Vodafone Mobile Connect ..............................................................................33
          A.2.4 Connecting Through Your Broadband Connection at Home ..........................34
          A.2.5 Landline/Remote Access Server (RAS) .........................................................34
          A.2.6 Connection from a Hotel.................................................................................35
          A.2.7 Configuring the Proxy Settings:......................................................................35
    A.3   Glossary of Terms......................................................................................................36




Issue                                                                                                            Page iii of 34
                       Transpower RAS General User Guide



1 Purpose and Scope
The purpose of this document is to provide Transpower RAS users with updated instructions on
accessing the Transpower computer network from offsite locations.
It contains the same instructions as previous documentation with regards to the process for
logging on to the system, how to proceed once logged in and how to log off, but also provides
an update regarding the fact that the actual login web address has changed.
Transpower Remote Access has new a disaster recovery element, which means that there
there are now two servers that users may connect through, one in Hamilton and one in
Wellington.
The new web address, http://tpras.transpower.co.nz, reflects this in that it will connect the user
to whichever server is available at the time of connection.


     Note:      There is no ‘S’ on the end of ‘http’ in the new address

This also adds additional resilience in the even of a disaster.
Click Here for instructions on how to bookmark the web address in your favourites, or to
change the current https:// connection to this one.
At the end of the document Appendix 1 consists of a ‘Frequently Asked Questions’, or FAQ,
section which answer the most common questions about RAS that you, the user, have asked.
Appendix 2 discusses the various connection methods users can choose when logging in from
offsite.
Appendix 3 is a ‘Glossary of Terms’ that defines some of the more common expressions that
arise.



2 Responsibilities

2.1 Transpower IST Service Delivery Manager
The Transpower Service Delivery Manager is responsible for approving and issuing this User
Guide and for managing the implementation of this User Guide.


2.2 Users
The Users are responsible for using and actioning this User Guide.


2.3 IT Trainer
The IT Trainer is responsible for highlighting changes and updates for this User Guide and for
ensuring it is kept up-to-date.



             Jump to Next Section:           Process Flow




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                Transpower RAS General User Guide

3 Process flow for RAS logon
                                          From remote PC, log
                                            onto the Internet



                                         Enter Transpower RAS
                                              web address



                                           Enter Username,
                                           Domain Password
                                           PIN and Token no




                                         Transpower RAS VPN
                                         homepage is displayed



                                             Able to Access:
                                          (Depending on rights
                                            and permissions)




   Terminal                 Network Access:                 Web Apps:       Windows files:
  servers, eg              (TP Laptops only)                 Web Mail       Home drive (all
     Citrix                 Network Drives                      Citrix           users)
    Pacer                Everything as if from in           Grid Tracker    I & P drive (TP
     MMS                  the office – Outlook,              Terraview     Employees only)
                           desktop shortcuts                   Pacer



                   Figure 1 – RAS Access process and Accessible Applications




                                                                                   Page 5 of 36
               Transpower RAS General User Guide




4         Logging on
This section goes over the logon process – first to the Transpower system and then to the
various application areas within the system.


4.1 Connecting to Transpower via the Remote Access System
4.1.1    Logging on to Transpower
1. Turn on the PC
2. Log on to your Internet provider
        See Appendix for types of connections
3. Open the web Browser
        On all Windows based PCs, MS Explorer is the default web browser. Other browsers
        may be used except for Firefox 3 which is not supported, but earlier versions are.
4. Enter the URL http://tpras.transpower.co.nz in the address field, as shown below:




              Figure 2: The web address of the Transpower RAS Home Page
This will change to either
https://ras1.transpower.co.nz/my.logon.php3?check=1&fromaxinstaller=1 or
https://ras2.transpower.co.nz/my.logon.php3?check=1&fromaxinstaller=1 once the connection
has been made.


     Note:     The first time you log in to the new environment you may be required to reboot
               your computer after the internet browswer has finished connecting.


Both addresses will lead to the usual remote access login window:




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              Transpower RAS General User Guide

4.1.2   To Create an Internet Favorite:

Click on the Favorites button on
the web toolbar:




Click on the Add… button

Type ‘Transpower Remote Access’ in the ‘Name’ space:




Click OK
Follow the instructions from step below to enter the correct web address.

4.1.3   To Update an Already Existing Favorite:

If you have saved the old RAS connection address to your Favorites you change it by:
                                                             1. Clicking the Favorites button on
                                                                the web toolbar

                                                             2. Right click on the existing remote
                                                                access link




                                                             3. Left click ‘Properties’

The properties window opens.

4. Click on the ‘Web Document’ tab to show the web address for the RAS connection:




Type the new address in the URL: field – http://tpras.transpower.co.nz.



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               Transpower RAS General User Guide

Note Again: there is no ‘s’ on the end of ‘http’.
Click ‘Apply’ and then click ‘OK’
Now, whenever you click the link in the Favorites list you will connect through whichever
system is the most available at that time.


     Note:     Every time the PC connects to RAS, the following checks will run:
                  Checking Java Script
                  Checking Client
                  Checking Registry
                  Checking A-V software (this is not installing, just checking)
                  Checking Windows information
                  Checking Firewall software


5. Once the checks have completed the Transpower RAS logon window is displayed, Figure 3




                             Figure 3: Transpower RAS logon window


The logon screen has three user input fields.



    Vital:     To authenticate to RAS all three fields must be completed.


4.1.4    Logging on

4.1.4.1 When the logon screen (Figure 3) has loaded, enter your Transpower Username.

4.1.4.2 Enter your Transpower logon password in the ‘Domain Password’ field

4.1.4.3 Push the button on the Vasco Token and enter PIN plus token number into the
        ‘PIN + Token Number’ field.

          The format is 1234(pin)567890(token no) = 1234567890




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               Transpower RAS General User Guide




Once logged on to the Transpower network you will be presented with the RAS Home screen.
(Figure 4)

Applications you are permitted to access show as available via a clickable link, and via the
webifyer:




Figure 4: RAS Home Page with ‘Web Applications’ webifyer favourite outlined


5         The Links Explained
The links are explained in more depth in the following section – click on the link to go to that
particular subject.

5.1.1.1   Webifyer
The ‘favourites’ list in the left hand column of the window. These ‘Links’ are the icons that are
labeled in the webifyer.
Clicking on one of these will bring the selection to the main window, eg: Figure 5




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              Transpower RAS General User Guide




Figure 5: Web Applications Webifyer Selection

The other webifyer ‘Favourites’ explained:

5.1.1.2   Terminal Servers:
A terminal server is a device used to connect to a remote server running specific applications.
The main software used for this purpose at Transpower is Citrix.

5.1.1.3   Network Access:
Available from offsite to Transpower laptop users only, allows access to the Transpower
network drives.


     Note:     If the anti-virus software has not been updated for two weeks, Network Access
               will not be available. Users will see a message to this effect on the ‘Network
               Access’ icon in the folder list. See here (p 13) for how to update the software
               remotely. If after doing this access is still unavailable, log a call with the Service
               Desk.


5.1.1.4   Web Applications:
Applications that have their own web client, eg WebMail, HRIS, USD Customer Portal. These
applications are accessed directly using the Internet browser. Application tunnels use
software that transfers files via secure methods. Applications accessed this way include FMIS

5.1.1.5   Windows Files:
Transpower employees will be able to access the H, I and P drives. All other users (ie non-
employees) will be able to see their home drive (H:\) only.




                                                                                        Page 10 of 36
                Transpower RAS General User Guide

5.1 Terminal Servers
5.1.1     Citrix
To set the screen resolution for Citrix (see note, below) see Appendix (page 23) or click here
The Citrix Portal can be accessed using either of the following RAS favourites:
   •     Citrix Portal – Under the ‘Terminal Servers’ link
   •     Citrix Web Portal – Under the ‘Web Apps’ link – will not work on Vista machines.


       Note 1: The difference between the two is that changes made to the screen resolution
               for Citrix when in under the ‘Terminal Servers’ link (see here) will not last
               between sessions, whereas changes made to the screen resolution for Citrix
               under the ‘Web Apps – Citrix Web Portal’ Link (see here) will be permanent.

       Note 2: Setting Terminal Session Screen Resolution to a percentage of screen size
               defaults to 800x600. This only happens with Percentage. Other fixed
               resolutions work as expected. This is a fault and has been logged with the
               supplier.

       Note 3: When the screen goes into ‘Full Screen’ mode in Citrix, the window frame may
               be brought up by holding down the <shift> key and pressing <F2>. To toggle
               between the full screen and window ‘frame’ view, press <shift> + <F2> again


5.1.1.1 Citrix Portal
Selected from the ‘Terminal Servers’ section of the RAS home page screen (Figure 6).




Figure 6: Citrix Portal Link under ‘Terminal Servers’
Most applications will be found on the Citrix Portal. Some users may have other options visible.
The Citrix Portal webifyer will launch the Citrix Portal Applications view shown (Figure 7).


       Note 1: Not all applications will be available to you, this will depend on your Citrix access
               rights.

       Note 2: At present application icons are no longer displayed in Folders. Instead all the
               applications appear in a long list.
                   This is a fault and has been logged with the supplier.


Launch applications via Citrix by clicking on the appropriate icon, as shown in Figure 7.




                                                                                       Page 11 of 36
               Transpower RAS General User Guide




Figure 7: Citrix Portal Applications

5.1.1.2 Citrix Web Portal
The Citrix Web Portal link provides an alternative method for connecting to Citrix applications
through RAS.
Launch the Citrix Web Portal by clicking on the link as shown in Figure 8.




Figure 8: Web Portal Link
A dynamic tunnel dialogue box will be displayed (Figure 9):




Figure 9: Dynamic Tunnels Connection Window



                                                                                    Page 12 of 36
               Transpower RAS General User Guide

When the tunnel is connected a new web browser window to the Citrix Web Portal will be
launched automatically.
The Citrix Web Portal will open and the Citrix Application folders will be displayed (Figure 10).




Figure 10: Citrix Web Portal


     Note:     The screenshot above is for illustrative purposes only. The visible folders and
               applications will depend on the user’s access rights.

Clicking on a folder (Figure 10) will display the applications available.
A Citrix application may be launched by clicking on the appropriate icon (Figure 11).




Figure 11: Application menu




                                                                                     Page 13 of 36
               Transpower RAS General User Guide



5.2 Network Access
The Network Access feature of RAS allows direct connection to Transpower’s network
shares, with access to network resources and MS Outlook ‘as usual’ rather than through
Outlook Web Access.

    Vital:          •   For security reasons, Network Access is only available from a
                        Transpower Laptop.
                    •   If the anti-virus software has not been upgraded within the previous
                        two weeks, the update may be forced before the two weeks is up by
                        logging on to the Network access portal and right clicking the Antivirus
                        icon on the taskbar:    . Left click ‘Update Now…’ and wait for the
                        update to finish.


     Note:     The network access feature is not available to people who are connected to
               Transpower’s internal LAN already.


Click on the Network Access link on the home page.

If prompted with the following Security Alert, tick the “In future, do not show this warning for
request from this host” and select Yes




The Network Access dialog box (Figure 12) will appear:




Figure 12: Network Access Dialog box
Once the status message in the dialog box reads “Network Access Connection successfully
established” Outlook, Citrix etc will be able to be used as if in the office.




                                                                                       Page 14 of 36
        Transpower RAS General User Guide


Note:   There is an issue while on Network Access where some windows directories are
        not accessible, eg I:\Field Services. This is not a RAS bug, it is to do with
        Transpower’s DFS implementation.
         If you can’t access a file or folder this way, then try accessing the folder via the
        ‘Windows Files’ webifyer.




                                                                                Page 15 of 36
               Transpower RAS General User Guide



5.3 Windows Files
To upload, download or view Windows files, click on the ‘Windows Files’ webifyer in the left
pane of the RAS Homepage as shown in figure Figure 13
This will display the Windows files (Figure 14)




Figure 13: Windows Files Webifyer




Figure 14: Available Drives for Windows Files


     Note:     Only Transpower employees will have access to the I and P drives

Select the required folder from the Favourites list (Figure 14).


                                                                                   Page 16 of 36
               Transpower RAS General User Guide

This will present a browser based view of the file shares structure (Figure 15). The directory
structure can be browsed to locate a required file in the left hand pane.




Figure 15: Folder list view

5.3.1    Options to view the files:
Figure 16 shows the options available for viewing/downloading the files. These options appear
when you click on a file in the folder list




Figure 16: Options to view files

5.3.1.1 View in a Browser Window
        Allows the file to be opened and read and, if wished, saved locally by clicking File >
        Save As from within the file or by right clicking on the link in the window.

5.3.1.2 Download as a Zip Archive
        Click on the ‘Download as Zip’ link in the main window, follow the prompts

5.3.1.3 View as Plain Text
        Select this option to open as a text file – plain text format, no frills

5.3.1.4 Download Multiple Files


Click the ‘Add to Cart’ option
Select the required files




                                                                                     Page 17 of 36
               Transpower RAS General User Guide

When the required files have been added to the cart they can be downloaded in a zip file

5.3.1.5   Upload a single file
Browse to the specified file, Figure 17.




Figure 17: Browse to File
Click the Upload File icon and the selected file will be uploaded as in Figure 18


     Note:     Files or folders cannot be created beneath a folder name with an ‘&’ in them




Figure 18: File Uploaded Confirmation

5.3.1.6 Deleting files
It is possible to delete files from the Window Files webifyer view, but not possible to delete
folders.
To do this, click on the file you want to delete, and then click the ‘delete’ tab at the bottom of the
window (Figure 19):


     Note:     The file you select will not be highlighted until AFTER you click on Delete




                                                                                        Page 18 of 36
               Transpower RAS General User Guide




Figure 19: Delete file from Windows Files Webifyer
Once ‘Delete’ has been selected, the following appears:




Figure 20: Delet file selection step 2
Click on                 to bring up:




Figure 21: Delete file step 3
Click ‘OK’ to delete the file. You will receive confirmation that it has been deleted.




                                                                                         Page 19 of 36
              Transpower RAS General User Guide



5.4 Web Applications
Web applications are stored on a server and delivered to users over the Internet. The ability to
update and maintain Web applications without distributing and installing software on potentially
thousands of client computers is a key reason for their popularity. Common Web applications
include Webmail, online auctions, discussion boards, Weblogs, etc. Transpower’s web apps
include Webmail, FMIS and the USD Self Service portal.

There are two types of Web Application favourites, Portal Access and Web Application
Tunnels. The icon for the Web Application favourite indicates its type; a blue icon denotes a
Portal Access favourite and a green icon a Web Application Tunnel.

The Citrix Web Portal is an example of a Web Application Tunnel.

To connect to a Web Application, Click on the RAS favourite for the application as shown in
Figure 22.




Figure 22: Web Application ‘Favourite’
Eg, clicking on Grid Tracker will launch the application in a new browser window (Figure 23).




                                                                                   Page 20 of 36
               Transpower RAS General User Guide




Figure 23: Grid Tracker accessed via the Web App link




6 Exiting the Program
6.1.1     To close out of a section

Be aware, putting a laptop into ‘Hibernate’ will cause all of the ras2 connections to close. This
did not happen with the previous version. The time-out rate for ras2 is the same as for a Citrix
session, ie about four hours.

6.1.1.1    Terminal Servers:
For any applications that open a separate window over top of the ‘home’ window, click the ‘X’ in
the top right hand corner of the open window and it will close.

6.1.1.2    Network Access:

Terminate Network Access by double clicking on the ‘f5’ icon       on the taskbar.




Left click ‘Terminate’:




                                                                                     Page 21 of 36
                 Transpower RAS General User Guide

6.1.1.3    Windows Files:
A windows files session is terminated by clicking on the ‘home’ link at the top of the window:




6.1.2     To log out of RAS
click the Logout button at the top right hand corner of the window:




This will bring a message thanking you for using RAS, telling you that your session has finished
and that you have successfully logged off.


7 Change History


 Issue    Date        Author             Approval Authority   Change Details
 No.

 3.0      08/04/08    Jean Hammon        Andrew Sturzaker     Layout changes to original
                                                              document v 2.0
                                         Marcel Rafter

 3.1      20/06/08    Jean Hammon        Andrew Sturzaker     Addition of FAQs and related
                                                              information
                                         Marcel Rafter

 5.0      21/05/09    Jean Hammon        Gregory Underwood    Change to incorporate DR settings
                                                              And update to reflect changes to
                                                              the RAS interface




                                                                                     Page 22 of 36
                       Transpower RAS General User Guide



Appendix A

A.1     FAQ
A.1.1    Trusted Sites
If you are having any issue with the connection to ras2.transpower.co.nz (Figure 24)




Figure 24: 2nd request for username and password
or with applications published on ras2 then try the following:
Add *.transpower.co.nz to your Internet Browser trusted sites. To do this:
   1. Click on Tools > Internet Options
   2. Select the Security Tab
   3. Select Trusted Sites and click the Sites… button
   4. Type in *.transpower.co.nz and click Add




Figure 25: Steps to add Trusted Site




                                                                                  Page 23 of 36
               Transpower RAS General User Guide

.A.1.1.1 Always Allow Popups
If you get popups appearing in your browser windows (Figure 26), click to always allow popups
from this site,




Figure 26: Allow Popups


.A.1.1.2 Add in Proxy Exceptions
If you are on site with a proxy server, add 127.* into your Proxy exception list
Go to IE tools/ internet options/connections/LAN Settings/Proxy Server/ Advanced/ Exceptions
to see Figure 27




Figure 27: Add in Proxy Exceptions


.A.1.1.3 F5 TunnelServer Firewall Configuration
On non Transpower machines , you will need to allow TunnelServer.exe through your windows
Firewall If you get the following Windows Security Alert (Figure 28)




                                                                                   Page 24 of 36
               Transpower RAS General User Guide




Figure 28: Security Alert
OR as in Figure 29




Figure 29: Security Alert 2
Tick the box and the configure your firewall manually as follows
Go to Control Panel / Windows Firewall / Exceptions and Add Program (Figure 30)




                                                                              Page 25 of 36
              Transpower RAS General User Guide




Figure 30: Firewall Exceptions
Type in the following and click OK
C:\WINDOWS\Downloaded Program Files\TunnelServer.exe
The following should appear in your exceptions list (Figure 31)




Figure 31: Exception Added to List
Click OK and continue as normal




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               Transpower RAS General User Guide

.A.1.1.4 Routing Table Changes
Network access will terminate if your local Computers routing table changes.
This is by design, it is supposed to work this way.
You will need to log off RAS and log in again.




A.1.2    Unable to open Calendar via Ras2
On the Tools menu in Internet Explorer, click Internet Options.
Click the Advanced tab
In the Settings box, scroll down to the Security section, and then make sure that the
‘Do not save encrypted pages to a disk’ (Figure 32)check box is selected:




Figure 32: Do not save encrypted pages to disk




                                                                                   Page 27 of 36
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A.1.3    Terminal Servers/Citrix Portal Screen Resolution

     Note:     Screen Resolution change made this way will NOT be permanent. Currently
               there is no way to make the change permanent, users will need to do this each
               time they log in this way.

To alter the screen resolution for a Citrix Portal, Terminal Server session click on the Terminal
Servers webifyer on the left hand side of the home page, Figure 33




Figure 33:Terminal Servers Link
Click ‘Options’ in the top right hand side of the screen (Figure 34) to display the screen shown
in Figure 35




Figure 34: Options button




Figure 35: Screen Resolution Change
From the ‘Override screen resolution’ drop down menu select the required resolution:




                                                                                     Page 28 of 36
               Transpower RAS General User Guide




Click on the top left “Terminal Servers’ link and select the server that you want to use:




Figure 36: Select 'Terminal Servers'


A.1.4    Citrix Web Portal (Non Vista Clients) Screen Resolution




     Note:     Screen Resolution change made this way will be permanent

Change the Screen resolution for Citrix applications from the Citrix Web Portal (non vista
clients) by clicking on the Preferences dropdown arrow and clicking ‘Session Settings’ as
shown in Figure 37




                                                                                      Page 29 of 36
               Transpower RAS General User Guide




Figure 37: Citrix Web Portal - Preferences




Figure 38: Session Settings window for Screen Resolution
Change your connection preferences to a Standard resolution, a custom size or a percentage
of the screen as per Figure 38




                                                                               Page 30 of 36
                Transpower RAS General User Guide

A.1.5    Accessing .pst and personal folders from Outlook

     Note:      From June 2009, pst files will no long be able to be used with MS Outlook

A.1.6    Changing Expired Domain Password
If your domain password expires, you will be prompted with the following screen.
Please fill in all the fields indicated in Figure 44 including your pin and Vasco token number




Figure 39: PIN no fields


A.1.7    Changing your PIN Number
You can change the pin number by entering a new pin number TWICE after entering your existing pin
and Vasco code.
For example, current PIN 1234, New Pin 9630, Vasco code 987654
Enter 123498765496309630 into the field.
A.1.8    Phishing


Phishing refers to a criminal activity that uses social engineering techniques to gain access to sensitive
information. The purpose of a “phishing attack” is to acquire sensitive information such as passwords,
account numbers or credit card details by masquerading as a trustworthy person or legitimate business.
The attack is usually initiated via an electronic communication such as email or instant message.


Never:


                                                                                             Page 31 of 36
              Transpower RAS General User Guide

   •   Respond to emails requesting personal information such as passwords, credit card
       numbers, account numbers, etc. A reputable business will never ask you for this sort of
       information.
   •   Visit Transpower’s Remote Access Service site via a website link embedded in an
       email. The website link may look genuine but there are several ways that this can be
       faked taking you instead to a website set up by a fraudster.


Always:
   •   Type the address of Transpower’s Remote Access Service into the web browsers
       address bar. Alternatively use a bookmark that you created.
   •   Check that a website is secure before submitting your logon details.

               You can do this by checking the web address in the address bar. If the website
   Hint:       is on a secure server it should start with ‘https://’ (‘s’ for Secure) rather than the
               usual ‘http://’. Look for a padlock icon on the browser’s status bar.

   •   Check that the web address is correct (i.e. ras2.transpower.co.nz).
   •   Report suspicious activity. If you receive an email that you suspect isn’t genuine, report
       it to the Transpower Service Desk. This information can be used by the organisation to
       warn others about new or current email scams.
   •   Keep your anti-virus software up-to-date and install the latest security patches.


               Phishing emails will often contain bad grammar and spelling
   Tip:




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A.2     Notes on Internet Connection Methods
The following sections give some guidance on connecting to the Internet.
Note that these notes relate particularly to connecting from a Transpower Laptop.
Not all sections below will relate to the facilities you may have available to you in your particular
situation, but they are included for general information.


A.2.1    Telecom Mobile Broadband – New Zealand
The following table details how to connect to Transpower from within New Zealand using the
Telecom Mobile Broadband Data Card. This method uses the 3-G broadband method

 Step         Action

 1.           Make sure the laptop is powered on, and plug the Sierra Wireless AirCard into
              the slot until the light flashes.

 2.           Double click the Air Card 580 Watcher/Evdo Watcher icon on the desktop.

 3.           Select the Telecom3G.

 4.           Click the Connect button.

 5.           Open the internet explorer and go to ras2.transpower.co.nz here

A.2.2    Telecom Mobile Dial – Australia

      Note:    Connection from Australia is not currently possible, but GSM Telecom cards will
               be available from the loan pool at a future time.



A.2.3    Vodafone Mobile Connect
The following table details how to connect to Transpower from anywhere there is an available
Vodafone 3G & GPRS network, using the Vodafone Mobile Mobile Connect Card.


 Step         Action

 1.           Make sure the laptop is powered on; plug the Vodafone Mobile Connect Card
              into the PCMCIA slot.

 2.           Double click the Vodafone Mobile Connect icon on the desktop
              If you are outside New Zealand, you will need to select a network that supports
 3.
              3G or GPRS in the country you are in.
              • From the Tools menu, select Network.
              • Select an appropriate network
              • Click OK.
 4.           Wait for the bottom left hand corner status to show 3G Vodafone NZ then click
              Connect.




                                                                                       Page 33 of 36
                   Transpower RAS General User Guide


 5.               You can now open the internet explorer and go to ras2.transpower.co.nz.



A.2.4        Connecting Through Your Broadband Connection at Home
It is possible to connect to Transpower through your broadband connection from home. There
are two methods that may be used:
      •     wireless if you have a wireless access point
      •     through your LAN connection.


          Note:    This will not work with a TelstraClear router box as TC boxes use fixed IP
                   addresses and this system needs dynamic addresses. A TelstraClear system
                   with a different (Telecom) adsl box will work fine.



 Wireless         To use a wireless connection at home, you will need a wireless access point
                  Your connection can be enabled by turning on the wireless switch on:
                               • the left hand side of the laptop, if you are using a tablet laptop
                  •       the front right hand side of the laptop, if you are using any other Toshiba
                  model.
                  You can use the LAN connection on the back of your laptop. Simply plug the
 LAN
                  cable from the DSL router into the LAN port on the laptop.


A.2.5        Landline/Remote Access Server (RAS)
This may be redundant as more and more users have changed to broadband access.
The following table details how to connect to Transpower using the laptop’s Landline/RAS
modem and an analogue phone line. This can be done from anywhere in the world.

 Step             Action

 1.               Connect the modem to an analogue phone connection. Note you will need an
                  appropriate cord. IT can assist with this.

 2.               From the Start menu, select Settings, then Network Connections
                  Select an appropriate location to dial, and double click on it.
 3.


          Note:    If you are in a hotel room, you may have to prefix the number with a 1 (or
                   similar) to get an outside line.
                   It is also possible to use a Telecom Calling Card or ATT Global card by typing
                    the numbers from the card into the Dial field.


 4.               Enter your RAS User name and Password, and click the Dial button (see Note,
                  above).
                  Result: You will now be connected to the Transpower network.

 5.               You can now open the internet explorer and go to ras2.transpower.co.nz.



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              Transpower RAS General User Guide

A.2.6    Connection from a Hotel
While travelling overseas, you may wish to use a hotel’s internet connection.
This may mean connecting directly from a network port in your hotel room, or using a wireless
connection in the public areas.
 Before       Confirm the hotel you are staying at has high-speed internet.
 Leaving
              Contact the service desk if you want to discuss requirements. The hotel should
              provide a cord to connect your laptop to the high-speed internet connection in
              your room
              If you are having problems, please contact the hotel front desk and they should
 Enabling
              be able to help you.
 Internet
 Access
 Enabling     If the hotel provides wireless access, most public areas in the hotel (including
 Wireless     conference rooms) should have wireless access points.
 on your      To connect to the wireless access points, the wireless connection on the laptop
 Laptop       needs to be turned on. This switch can be found on:
              •       The left-hand side for tablet laptops
              •       The front right for standard issue TP laptops
              When connected, the wireless status light is green.

If you are having problems connecting to the wireless access point, please see the hotel staff.
They should be able to help.
A.2.7    Configuring the Proxy Settings:
Proxy Settings need to be configured when connecting to home or hotel wireless, are NOT
required when using a remote access card, eg T3G, Vodafone

Follow these steps to configure the Proxy Settings. This will work at most hotels.

 Step         Action

 1.           Contact the Service Desk and request addition to the Change Proxy Settings
              group. You will not be able to proceed without this.

 2.           Click once on the Internet Explorer icon on the desktop, and then right click and
              select Properties from the menu.
              Click the Connections tab, then click the LAN Settings… button.
 3.
              Remove the tick from Use a proxy server for your LAN (These settings will
 4.
              not apply to dial-up or RAS connection). Tick Automatically detect settings.
              Click OK. Result: You should now be able to use your browser to connect to the
              hotel network.
              You can now open the internet explorer and go to ras2.transpower.co.nz.
 5.


      Note:    The proxy box needs to be reticked once back at Transpower.




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              Transpower RAS General User Guide



A.3   Glossary of Terms
RAS                     Remote Access Service

VPN                     Virtual Private Network

Application             The Internet is not a secure environment.
Tunnels                 Telnet, FTP and e-mail all send your username and password in clear,
                        unencrypted text.
                        When a file is transferred to a remote machine, the information is
                        routed through several machines to get there. Anyone along the route
                        can access what is sent, including your username and password.
                        If this information falls into the wrong hands, your account and the
                        remote system you have access to may no longer be secure
                        Application Tunnels allow secure encryption of information ‘through’
                        an unsecure environment.



Webyfier                The icon in the left hand ‘folder list’ – click on it to get to the particular
                        area required.

Favourite               The link that is within each webifyer




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