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Right to inforamtion Act

VIEWS: 6 PAGES: 53

									       THE RIGHT TO INFORMATION ACT


                OBLIGATIONS OF
               PUBLIC AUTHORITIES

    INFORMATION HAND BOOK
[Refer to Chapter II Section 4(1) b of RTI Act, 2005]




        Office of the Commissioner, EDS (eSeva),
                Road No. 7, Banjara Hills,
                      Hyderabad – 34
              Phone : 040-2335 2849 / 2595
                   Fax: 040 – 23356650
         e-mail: commissioner_eseva@ap.gov.in
                                      Chapter – 1

                                      Introduction

     The Right to Information Act 2005 provides for obtaining information relating to the


public concern and to get the information through written documents and web site. The


eSeva is a public service oriented organization in the IT & C Department providing various


services to the citizens with One Stop Shop with ambitious and comfort.



     The objective for this information handbook is that it will be helpful for disclosure of


certain information guidance for easy access and understanding of the organization. The


general citizens, Civil Society Organizations, Republic Representatives, Officers and


Employees can have easy access to the information on eSeva.
                                       Chapter - 2
                            Organization, Functions and Duties
                                   [Section 4(1) (b)(i)]
                      2.1 Particulars of the organization, functions and duties:-

Sl. Name of the             Address                Functions                                       Duties
No. Organization
1   Commissioner, EDS       Commissioner, EDS, 1   Urban eSeva: There are 249 eSeva
    (eSeva),Banjara Hills   MCH Ward Office,       Centers in the State, Provides real tie
    Road No.7, Hyderabad    Road No: 7, Banjara    online transactions.
                            Hills, Hyderabad.
                            Ph. Nos: 23352849,
                            23352595
                            Fax: 23356650
                                               2   It is a one-stop-shop for over 150 G2C
                                                   and B2C services.
                                               3   ICSC's operates from 8.00AM to 8.00PM
                                                   on all working days & open on Sundays
                                                   and second Saturdays also 9.00AM to
                                                   3.00PM.
                                               4   Automatic electronic queuing system
                                                   and efecient transaction of business
                                                   reduces waiting time.
                                               5   Any service at any counter in the center.
                                               6   Any service at any counter at any place
                                                   in the city
                                               7   Citizen need to visit only one office
                                                   instead of several offices. Results in saving
                                                   tiem and money.

                                               8   Facility for payment of water,
                                                   electricity,property tax of MCH bills
                                                   through interent i.e.
                                                   www.esevaonline.com

                                               9  There are 150 Department wise services
                                                  offering through eSeva in Twin Cities and
                                                  RR Dist.
                                               10 Rural eSeva: There are 1041 RSDPs
                                                  existing in the state and 460 RAJiv
                                                  Internet Village Centers existing in the
                                                  state
                                                  The Total sanctioned RSDPs are 1558.
                                                  The Principale RAJiv Partners i.e M/s
                                                  TIMES and M/s BEL have been selected
                                                  under PPP model and they have
                                                  directed to set up 3058 and 5550 RAJiv
                                                  Internet Village Centers respectively in
                                                  their allotted districts
                                                   There are 7 G2C Services and 19 B2C
                                                   Services available in RAJiv Project
                                                   The Official website for RAJiv:
                                                   www.rajivonline.com and
                                                   www.rajivinternetvillage.com
              LIST OF DEPARTMENT WISE SERVICES OFFERING THROUGH eSeva
                            IN TWIN CITIES AND RR DIST. (193)
Sl. No               Department                               Service
                                    G2C Services (185)
1        APCPDCL (1)                    Payment of electricity bills
2        HMWS&SB (2)                    Payment of Water bill
                                        Reservation of Water Tanker
3        Railway Service                Booking of Railway Tickets through IRCTC [Available in 2
                                        centers (Kukatpally, Bahadurpura)]
4        Municipal Services (17)        Payment of Property Tax of MCH
                                        Payment of Property Tax of LB Nagar
                                        Payment of Property Tax of Qutbullapur
                                        Payment of Property Tax Gaddiannaram
                                        Payment of Property Tax Kukatpally
                                        Payment of Property Tax Uppal
                                        Payment of Property Tax Kapra
                                        Payment of Property Tax Malkajigiri
                                        Registration of Birth Certificates
                                        Issue of Birth Certificates
                                        Additional Copies
                                        Registration of Death Certificates
                                        Issue of Death Certificates
                                        Additional Copies
                                        Sale of Trade License Applications
                                        Renewal of Trade Licenses
                                        Registration of New Trade Licenses
                                        Issue of Prepaid Parking Tickets
                                        Payment of Property Tax of commercial establishments
5        BSNL (2)                       Payment of telephone bills
                                        Sale of ITC Cards
6        RPO (2)                        Sale of Passport applications
                                        Filing of Passport applications
7        CTD (5)                        Filing of A1/A2/AA9 Returns of APGST
                                        Filing of C6 Returns of APCST
                                        Payment of RD Cess
                                        Payment of Entertainment Tax
                                        Maha Bill
8        RTA (2)                        Payment of vehicle tax for non-transport vehicles
                                        Payment of quarterly tax for transport vehicles
 Sl. No                 Department                              Service
9         Education (12)             Payment of Examination fee of Board of Intermediate Colleges
                                     Sale of EAMCET applications
                                     Results of Intermediate Final Examinations
                                     Results of Intermediate 1st Year Examinations
                                     sale of ICET application
                                     Sale of ECET applications
                                     Sale of LAWCET applications
                                     Sale of DIETCET applications
                                     Sale of applications for eligibility test for
                                     Ambedkar Open University
                                     Issue of Duplicate hall tickets for SSC
                                     Issue of Duplicate Marks Memos for SSC
10        APPSC (3)                  Sale of applications for APPSC Information
                                     Results of Group II Recruitment
                                     Issue of duplicate hall tickets for Group I examination
11        Police (68)                           For Hyderabad Police Commissionarate
                                     Payment of Inquest/Panchanama fees
                                     Payment for First Information Report
                                     Payment for Inquest/Panchanama fees
                                     Payment for Post Mortem Report
                                     Payment for charge sheet
                                     Payment for Missing of Passport
                                     Payment for Missing of Cell Phone
                                     Payment for Missing of Certificate/Documents
                                     Payment for Barath Pocession
                                     Charges for shifting vehicle from A.P.to other states
                                     Payment for Police Clearance Certificate
                                     Payment for Cycle Stand (Vehicle Parking)
                                     Payment for Missing of Registration Certificate/Driving Licence
                                     etc.,
Sl. No                 Department                              Service
         Police (68)                Visa Fee: Upto 1 Year
                                    Visa Fee: Upto 3 Years
                                    Penal Fee
                                    Visa Fee: Upto 5 Years
                                    Charges for Inspector/Reserve Inspector (Day)
                                    Charges for Heand Constable (Day)
                                    Charges for Police Constable (Day)
                                    Charges for Police Constable (Night)
                                    Charges for Head Constable (Night)
                                    Charges for Sub Inspector/Reserve Sub Inspector (Night)
                                    Charges for Inspector/Reserve Inspector (Night)
                                    Charges for Sub Inspector/Reserve Sub Inspector (Day)
                                    Charges for Category 1 (Initial Fee)
                                    Charges for Category 3 (Ordinary) (Initial Fee)
                                    Charges for Restaurants (Initial Fee)
                                    Charges for Tea Stalls (Initial fee)
                                    Charges for Tea Stalls (Renewal fee)
                                    Charges for Restaurants (Renewal Fee)
                                    Charges for Category 3 (Ordinary) (Renewal Fee)
                                    Charges for Category 2 (3 Star) (Renewal Fee)
                                    Charges for Category 1 (5 Star ) (Renewal Fee)
Sl. No                 Department                              Service
         Police (68)                Charges for Category 2 (3 Star) (Initial Fee)
                                    Charges for One Band Type Loud Speaker (Per Day)
                                    Charges for Cultural Programmes (Per Day)
                                    Charges for Off Course betting center (Renewals)
                                    Charges for Off Course betting center (Licence Fee)
                                    Charges for Hyderabad Race Club (Per Day)
                                    Charges for Hyderabad Race Club (Application Form)
                                    Charges for Permission for Film Shooting/T.V. Shooting
                                    Charges for Permission for Show/Benefits Shows
                                    Charges for Cultural Programmes (Application Form)
                                    Charges for Band Music and Dance in Hotels/ Restaurants etc.,
                                    (Per Annum) (Per Annum) (Renewal)
                                    Charges for Band Music and Dance in Hotels/Restaurants
                                    Personality Contest (Application Form)
                                    Charges for Exhibition, Cultural Programmes, Fashion Show,
                                    Charges for Exhibition, Cultural Programmes, Fashion Show,
                                    Personality Contest (Per Day)
                                    Charges for Blasting Permission (15 Days)
                                    Charges for Blasting Permission (30 Days)
                                    Charges for M.L.Gun(Meizzle Loading Gun) (Renewal Fee)
                                    Charges for M.L.Gun(Meizzle Loading Gun) (Initial Fee)
Sl. No                 Department                                 Service
         Police (68)                Charges for B.L. Guns (Meizzle Loading Gun) (Renewal Fee)
                                    Charges for B.L. Guns (Initial Fee)
                                    Charges for B.L. Guns (Renewal Fee)
                                    Charges for 22 Rifle ( Renewal Fee)
                                    Charges for 22 Rifle (Initial Fee)
                                    Charges for Revolver, Pistol Rifle (Renewal Fee)
                                    Charges for Form XI : License to Repair, Test Sell or Transfer
                                    (Initial Fee)
                                    Charges for FormXVI : Import Licence (For More than one
                                    weapon & Ammunition)
                                    Charges for Form XX : Transport License ( For More than one
                                    weapon & of Ammunition)
                                    Charges for Form XX: Transport License ( single weapon)
                                    Charges for Form XVI:Import License (single weapon)
                                    Charges for Form XII : Licence to sell transfer or test (Initial Fee)
                                    Charges for Form XII : Licence to sell transfer or test (Renewal
                                    Fee)
                                    Charges for Form XIII : License to sell transfer or test and keep
                                    for sale, transfer or test ( Renewal Fee)
                                    Charges for Form XIII : License to sell transfer or test and keep
                                    for sale, transfer or test ( Initial Fee)
                                    Charges for Form XI : License to Repair, Test Sell or Transfer
                                    Renewal Fee)
Sl. No                Department                                             Service
12                   Police Services (59)                    Cyberabad Police Commissionarate
         Furnishing of Investigation Documents   FIR
                                                 Inquest Report
                                                 Panchanama Report
                                                 Scene of Offence Sketch
                                                 PME Report
                                                 Medical Certificate
                                                 MVI Report
                                                 Inspector of Factories Report
                                                 FSL Report
                                                 Chemical Analysis Report
                                                 Accused Vehicle RC
                                                 Accused Vehicle Licence
                                                 Accused Vehicle Fitness
                                                 Accused Vehicle Insurance
                                                 Charge Sheet
                                                 Final Report
         Missing/ Lost Documents                 Transfer Certificate
                                                 Memo
                                                 Driving Licence
                                                 Insurance Certificate
                                                 Share Certificate
                                                 ID Cards
                                                 Vehicle RC
                                                 Vehilce Insurance
                                                 Vehilce Fitness
                                                 Bond Certificate
                                                 Arm Licence
                                                 Credit/ Debit Cards
                                                 Cell Phones
Sl. No                  Department                                               Service
         Permission & Bandobust                     Marriage function requiring Police Bundobust
                                                    Orchestra for small programms
                                                    Corporate Anniversary Function
                                                    Cinema Success Function
                                                    Industrial Exhibitions
                                                    customer Meet
                                                    Rallies
                                                    Religious functions
                                                    Public Meetings
                                                    Cultural Show/ Fashion Show/ Personality contest
                                                    Exhibitions/ Circus
                                                    Film Shooting
                                                    TV Shooting
                                                    Loud Speakers
                                                    Mobile Advertismenets Autos/ Vans
                                                    Benefit Show
         Arm Licences                               Fresh Licences
                                                    Licence Renewal
                                                    Licence Re-registration
         Certificates                               Verification of Character & Anticidents
                                                    NOC for transfer of vehicles to other states
         Hotels/ Lodges/ Restaurants/ Bars/ Dhabas/ Fresh Licence for 3 Star Hotels
         Resorts/ Theme/ Entertainment Park
         Licences
                                                    Fresh Licence for 5 Star Hotels
                                                    Fresh Licence for Bars/ Dhabas
                                                    Licence Renewal for 5 Star Hotels
                                                    Licence Renewal for Bars/ Dhabas
                                                    Fresh Licence for Theme/ Entertainment Park/ Resorts
                                                    Licence Renewal for Theme/ Entertainment Park/ Resorts
                                                    Fresh Licence for Ordinary Hotels/ Restaurants
                                                    Licence Renewal for Ordinary Hotels/ Restaurants
13       SAAP (1)                                   Sale of Tickets for Games/Events
14       HUDA (1)                                   Sale of HUDA Plan Books [Available in Khairatabad Center]
15       Labour Department (3)                      Renewal of Trade Licenses
                                                    Registration of New Trade Licenses
                                                    Change of numbers (Wrokers)
16       Fire Services                              Submission of applications for permission from DGFS [Available
                                                    in Khairatabad Center]
Sl. No                 Department                                   Service
                                     B2C Services (8)
1        Tata Teleservices Ltd.(1)         Payment of TTL Telephone bills
2        Reliance (1)                      Payment of Reliance telephone bills
3        Airtel (1)                        Payment of Airtel Bills (Post paid only)
4        Western Union Money               Transfer of money using Western Union Company
5        Pioneer Online(2)                 Sale of cards
                                           Sale of Dialup cards
6        India times (1)                   Sale of cricket T - shirts
7        Bharat Matrimonial                Matrimonial Registrations
                                       Chapter - 3
                        Powers and Duties of Officers and Employees
                                   [Section 4(1)(b)(ii)]
      3.1 Please provide details of the powers and duties of officers and employees of the authority by designation as follows:
Sl.     Name of the                    Designation          Duties allotted                                   Powers
No      Officer/Employee
1       Sri P.M. Kuriakose,            Commissioner         Head of the Department
       I.A.S.
2      Sri. B. Nanda Kishore          Dy. Director         · All Service matters relating to staff of eSeva
                                      (Admn)
                                                           · All eSeva Centres Administration in the State.

                                                           i. Sanction of Turn Duty allowances to
                                                           Managers/Head office staff/Risk allowances to
                                                           Accountants etc.,
                                                           ii. Transfers & Posting of Managers /
                                                           Accountants in Twin Cities and Ranga Reddy
                                                           District.
                                                           · Office inspection by IT & C Department.
                                                           · All eSeva Centres inspection in the State – On
                                                           rotation/cyclic basis by the existing officers with
                                                           supporting
                                                           · Issue of sanction orders to Technology partners.

                                                           1. Basing on certification of DD (Tech)
                                                           2. Basing on the budget provision w.r.t.
                                                           DD(Finance)
                                                           · Issue of sanction orders for purchase /
                                                           Maintenance / AMC of Hardware / Generator /
                                                           UPS etc.
                                                           1. Basing on the certification of DD (Tech)
                                                           2. Basing on the budget provision w.r.t.
                                                           DD(Finance)
                                                           · Inward and Outward section which includes
                                                           receipt of letters from various
                                                           departments/private agencies/Government.
                                                           · All legal matters in coordination with the
                                                           officers concerned.
                                                           · Sanction of loans and advances to staff of
                                                           Head Office.
                                                           · Review and consolidation of periodic inspection
                                                           reports submitted by the officers.
                                                           · Any other work entrusted by the
                                                           Commissioner
A   Sri K.V.Sarma        Superintendent   · To supervise the work entrusted to Smt K.
                         Admn-Section     Karunasree, Sr. Asst and to assist her in
                                          processing the files
B   Smt. K. Karunasree   Sr. Asst.        · All Service matters relating to Staff,
                         Admn-Section
                                          · Coordination with AOs, Mgrs/Accts of eSeva
                                          centers, Technology Partners etc..
                                          · Sanction of Loans and Advances to the Staff.

                                          · Periodical Reports / Vigillance Commission /
                                          Empl. Returns / etc.,
                                          · Office Inspection by IT & C Department.
                                          · Sanction of Conveyance allowance/ Bus pass
                                          allowance/ T.D. Allowances to HO Staff and
                                          sanction of T.D.Allowances to Managers/Risk
                                          Allowances to Accountants/ Managers in Twin
                                          Cities & RR District.
                                          · Payment of Head Office Site Engineer
                                          Salary/Sweeper wages.
                                          · Maintenance of Attendance Registers/Leave
                                          Accounts of Head Office staff/eSeva Centers in
                                          Twin Cities.
                                          · Transfers & Postings of Managers/Accountants
                                          in Twin Cities & RR District.

                                          · All correspondence with the Government
                                          (Reports / Notes, etc.) / Meetings Notes with the
                                          Government and Commissioner.
                                          · Inward & Outward Section.
                                          · Payment of Man Power Charges
                                          1. M/S. RIL – City & RR District eSeva Centers
                                          and RTC
                                          2. M/S. JCS -      do
                                          3. Head Office Staff including Project
                                          Associates.
                                          · Office vehicles payments / Misc. Expenditure
                                          payments in Tea & Xerox etc.
                                          Any other work entrusted by the Commissioner /
                                          DD (Admn).
C   Sri B.Sri Krishna          Superintendent   · To Supervise the Work entrusted to Sri V.
                               Admn-Section     Ramachandra Reddy, Asst. and to assist him in
                                                processing the files.
D   Sri V. Ramachandra          Assistant       · Issue of Sanction orders for Transactional
    Reddy,                                      Charges to Technology Partners.
    · Superintendent (Retd) ZP,                 · Opening of New Centers in Cooperative Banks
    Ranga Reddy Dist.,
    engaged on Outsource to
    work in Administration
                                                · Payments of Transaction charges to Franchisee
                                                Cooperative Banks
                                                · Suo-moto Proposals.
                                                · CBM Industrie - Extra Revenue Generation
                                                · Issue of Sanction Orders for Transactional
                                                charges to Technology Partners.
                                                1. M/S. CMS
                                                2. M/S. DMC/CCS
                                                3. M/S. UTL
                                                4. Payment of ISDN Telephone, electricity
                                                Charges etc to M/S.CMS.
                                                · Issue of Sanction orders to Man Power
                                                Agencies
                                                5. M/S. CMS
                                                6. M/S. DMC/CCS
                                                7. M/S. UTL
                                                · Rakshak/Infologic Systems payments.
                                                · Payments to M/S. Marshall Securities & M/s.
                                                Star Securities towards Security Guards Salaries
                                                in eSeva centers.
                                                · Courier DTDC/TTL Cheques pick up (KMB) /
                                                Speed Post payments.
                                                · Mohan Wood Works / Raavela Doors & Decors
                                                payments
                                                · Payment of Greenary / Water Charges to
                                                KMB/ Spoorthy Enterprises.
                                                · Review and Rectification of defects/ objections/
                                                pointed out in periodical Inspection Reports.

                                                · CMPs – Monitoring – Sending of Replies – Reg

                                                · Any other work entrusted by the
                                                Commissioner / DD (Admn)
3   Sri. N. Madhsudhan          Dy. Director    · Maintenance of Accounting maters relating to
    Reddy                       (Finance & DDO) Government and eSeva Funds.

                                                  · Issue of expenditure cheques for private parties
                                                  from eSeva Funds.
                                                  · Departmental payments and receipts – issue
                                                  of cheques from Pooling Account.
                                                  · Budgetary provisions / AC / DC Bills.
                                                  · Staff Pay bills / Arrear Bills / Other
                                                  Miscellaneous Bills.
                                                  · Auditing of eSeva Centres / District eSeva
                                                  Centres.
                                                  · Department reconciliations.
                                                  · Accounting Package.
                                                  · A.G. Audit / eSeva Head Office Audit.
                                                  · Maintenance of office vehicles/All kinds of
                                                  Phones/Generators etc.
                                                  · Any other work entrusted by the
                                                  Commissioner.
A   Sri. M. Bhanumurthy         Superintendent    · Maintenance of Accounting maters relating to
                                Finance-Sec.      Government and eSeva Funds.

                                                  · Departmental payments and receipts – issue
                                                  of cheques from Pooling Account.
                                                  · Budgetary provisions / AC / DC Bills.
                                                  · Staff Pay bills / Arrear Bills / Other
                                                  Miscellaneous Bills.
                                                  · Auditing of eSeva Centres / District eSeva
                                                  Centres.
                                                  · Department reconciliations.
                                                  · Accounting Package.
                                                  · A.G. Audit / eSeva Head Office Audit.
                                                  · Maintenance of office vehicles/All kinds of
                                                  Phones/Generators etc.
                                                  · Any other work entrusted by the
                                                  Commissioner.
B   Vacant                     Sr. Assistant      · Assistance to above Superintendent.
C   K. Chandraiah              Asst.              Preparation of Bills / Contingent bills, presenting
    Retd. Superintendent. from                    bills to PAO
    I T & C engaged on
    Outsource to work in
    Accounts
D   K. Balasubrahmanyam         Asst.             Reconciliation of eSeva, Government Accounts.
    Retd. Superintendent from                     Preparation of Budget Notes, Repliles to Audit
    APREIS engaged on                             Paras etc.
4   Sri. Bireshwar Das   Dy. Director   · Technology involved in eSeva transactions
                         (Technical)    through technology partners.
                                        · Launching of New Services
                                        · Implementation of New Services.
                                        · Effective correlation with Technology partners
                                        and effective implementation.
                                        · Technical support for Rural eSeva / Urban
                                        eSeva / AP online / Call Centre.
                                        · Implementation of Consultancy Services.
                                        · Management representative (MR) for
                                        implementation of ISO 9001:2000.
                                        · Certify and advice (Admn) on purchase of
                                        hardware items like Computers / Printers / Fax /
                                        AC’s / Gensets / UPS etc., and for entering into
                                        AMC’s
                                        · VIP visits
                                        · Any other work entrusted by the
                                        Commissioner
5   Sri Niranjan Lal     Dy. Director   · Execution and maintenance control of
                         (Projects)     UNIFIEX Gateway project.
                                        · Launching new services in EDS Delivery
                                        Channels i.e. eSeva (Urban & Rural), A.P.Online.

                                        · Initiating and execution of new periodical
                                        projects (like APSRTC, DSR Exam) in eSeva.
                                        · Maintaining and reviewing G2C and B2C
                                        services and transactions.
                                        · Business Development.
                                        · New eSeva Centers - Establishment and
                                        monitoring eSeva Centers in Twin Cities and
                                        Ranga Reddy Districts.
                                        · New eSeva Centers - Establishment and
                                        monitoring eSeva Centers in Districts.
                                        · Implementation, administering and monitoring
                                        of RTC Bus Pass Project and maintenance of
                                        stock in co-ordination with Dy. Director (Tech).

                                        · Conduct of all video conferences in
                                        coordination of Dy. Director (Admn).
                                        · Conduct of meeting with all the Administrative
                                        Officers/Technology Partners etc., in co-
                                        ordination with Dy. Director (Admn).

                                        · Deputing Management Representative for the
                                        implementation of ISO:9001:2000.
                                        · Conduct of Internal System Audit.
                                        · Supervising and controlling the work allotted
                                        to Project Associates of eSeva in districts and
                                        twin cities.
                                        · Supervising and controlling the two Quality
                                        Check Officers of ISO.
                                        · Any other work entrusted by the
                                        Commissioner, (eSeva), Hyderabad.
A.   Sri Mohd. Haneef           Assistant        To Assist the work of D.D.(Tech), D.D. (Proj)
     Retd. M.R.O., engaged on
     Outsource to work under
     D.D (Tech) & D.D. (Proj)
6    Smt. K. Suryalatha         A.D. (RAJiv)     · In charge of Rajiv Internet Village programme
                                                 for setting up centres in 8618 locations in the
                                                 State through M/s Bharat Electronics Ltd (BEL)
                                                 (5550 centres) and TIMES (NGO) (3068
                                                 centres) under Public Private Partnership (PPP)
                                                  model.
                                                 · Monitoring activities of 1148 existing Rajiv
                                                 Operators (earlier known as Rural Service
                                                 Delivery Programme) like electricity bill
                                                 collection and other services.
                                                 · Coordination with APOnline (Joint venture
                                                 between AP Govt. & TCS) on technical issues,
                                                 enabling new services etc.
                                                 · Coordination with UTI Bank (bankers for the
                                                 existing RAJiv programme for regular flow of
                                                 MIS data and funds to DISCOMS, for the
                                                 transactions made by the operators.
                                                 · Raising claims for service charges with all
                                                 DISCOMS and follow up for payment.
                                                 · Coordination BSNL, Collector, Rangareddy for
                                                 enabling new services such as Telephone bill
                                                 collection (BSNL) and Land Records Delivery
                                                 System (delivery of Pahani/Khasra records
                                                 through Rajiv operators on Pilot basis in
                                                 Rajendranagar Mandal in R.R. District.
                                                 · Printing of receipts for Rajiv Operators and
                                                 their dispatch to all districts.
                                                 · Correspondence with IT & C Department on
                                                 Rajiv Internet Village programme.
                                                 · Coordination with Bharat Matrimony, Western
                                                 Union Money Transfer, HLL (iShakti), iKisan etc.
                                                 for effective roll out of B2C (Business to Citizen)
                                                 services
                                                 · Coordination with various Govt. departments
                                                 for roll out of G2C (to Citizen) services through
                                                 Rajiv centres.
                                                 · Purchase of Stationery.
                                                 · Any other works as entrusted by the
                                                 Commissioner, EDS, from time to time.
A    (Retired)                  Superintendent   ---
     Vacant                     under A.D.
B    Sri D.Ramudu           Sr. Assistant     · All CET's under education services..
                             under A.D.       · Issue and maintenance of record of Stanery /
                            Stationary Sec.   Furniture / miscellaneous items to the
                                              Hyderabad and Ranga Reddy Districts.
                                              · Any other work entrusted by the
                                              Commissioner.
C    Sri V. Chandra Kiran   Jr. Asst.         To Assist the work of A.D. in Rajiv Section.
                            (on Deputation
                            through APTS)
7    (Retired)              Asst. Secretary   ---
     Vacant
8    (Retired)              Asst. Secretary   · Annual inspection of the eSeva centres in the
     Vacant                                   Districts.
                                              · Conduct of Audit of centres in the District –
                                              Review on Audit Paras by making regular
                                              course in all the Districts.
                                              · Preparation of inventory of infrastructure and
                                              assets.
                                              · Review on payment of charges to Manpower
                                              Agencies and Technology Partners.
                                              · Cash verification on the day of visit and
                                              general remittances everyday in the eSeva
                                              centres of the Districts.
                                              · Checking up of the maintenance of all types of
                                              necessary registers in the centres.
                                              · Internal discipline attendance of the staff,
                                              obtaining feedback from the customers and
                                              check up of waiting time in the eSeva centres.
                                              · Particulars of general expenditure if any being
                                              incurred by the centres.
9    Sri. T.V. Subba Rao    PRO /             · Pursuing with Print and Electronic Media for
                            Superintendent    EDS News Coverage.
                                              · Pursuing with Print and Electronic Media for
                                              giving immediate rejoinders for adverse
                                              publicity.
                                              · Receiving the Delegates from in and outside
                                              the State/Foreign Delegates to eSeva (Protocol
                                              Responsibilities).
                                              · To coordinate with Dy. Director (Tech) and Dy.
                                              Director (Projects) in case of VVIP delegates.

                                              · Registration and Redressal of the Grievances of
                                              Customers relating to eSeva transactions
                                              · Interacting with the Technology Partners of
                                              Grievance Module.
                                              · Interacting with participating Departments of
                                              eSeva and Dy. Directors of this Office for
                                              Redressal of grievances.
                                              · Any other work entrusted by the
                                              Commissioner.
B    Vacant                 Asst. Manager     ---
C    Vacant                 P.A. to           To take dictations, Data Entry etc.
                            Commissioner
10   Sri K. JayaRaju        Comp. Operator    Assisting the Assistant Director. Looking after
     (allotted from SMPC)                     CETs.
11   Sri Md. Ali Hussain    Comp. Operator    Working as Manager, eSeva Center, Darulshifa
     (allotted from SMPC)
12   Sri Md. Muqtadar       Comp. Operator    Assisting in despatches of Passport applications
     (allotted from SMPC)                     etc.
                                                          Chapter - 4
                                    Procedure Followed in Decission - making Process
                                                    [Section 4(1) (b)(iii)]
          4.1 Describe the procedure followed in decision-making bythe public authority.
    Sl.                                                          Decesion-making           Designation of final
                 Activity                Description
    No.                                                               process           decision-making authority
1         Goal-setting &       a) Expansionof new services      DD(Tech)                    Commissioner, EDS
          Planning             b) Center side operations        DD(Proj)
2         Budgeting            a) Requisition for plan &        DD(Admn)                    Commissioner, EDS
                                  Non-plan resources -          DD(Fin)
                               b) Utilization of eSeva
                                  transaction charges
     3    Forumulation of      a) Introduction of new dept      DD(Tech)                    Commissioner, EDS
          programmes, schemes     services                      DD(Proj)
          and projects
     4    Recruitment / hiring a) Deployment of                 DD(Admn)                    Commissioner, EDS
          of personnel            Manpower in the eSeva         DD(Fin)
                                  centers thorugh
                                  outsourcing
                               b) Rationalization of man
                                  power depending up on
                                  the transaction
     5    Release of funds     a) Utilization of financial      DD(Fin)                     Commissioner, EDS
                                  resources under budget
                                  schemes and eSeva
                                  revenues for budgetary
                                  implementation
                                  monitoring etc.,
     6    Implementation /        a) Review of the deliver of   PRO                         Commissioner, EDS
          delivery of service /      services, customer
          utilisation of funds       grievances redressal
     7    Monitoring &            a) Review on transactions     DD (Admn)                   Commissioner, EDS
          evlauation              b) Processing of
                                     departmental review
                                     monitory collections and
                                     remittance to the
                                     concerned department.
     8    Gathering feedback      a) There is a separate        DD(Admn)                    Commissioner, EDS
          from public                Grievance Cell for receipt PRO
                                     of Grievances in writing
                                     through Compliants &
                                     suggestion boxes and
                                     books and through
                                     Grievance Module.
     9    Under taking            a) Visit to the eSeva Centers, DD(Admn), DD (Fin),        Commissioner, EDS
          improvements               feed back from the          DD (Tech), DD (Proj)
                                     customers, obtaining        AD (RAJiv)
                                     reports from field officers
                                     and project associates,
                                     implementing
                                     suggestions of ISO
                                     Auditors, AG Auditors.
          4.2 Prepare Flow charts to show channels of superivison and accountability. You may also provide
          additional flow charts to indicate how each function is discharged or service is delivered by the authority
          from the stage of planning / application for getting service to reaching the target group / delivering the
          service to the beneficiary.
          You may provide flow charts as to how each function is discharged or service is delivered by the authority
          from the stage of planning / application for getting service to reaching the target group / delivering the
          service to the beneficiary.
          4.3 Describe the mechanisms in place regarding participation of the public in decision-making in respect of
          the functions discharged / services delivered to citizens.
                                    CHAPTER 5
                    NORMS SET FOR THE DISCHARGE OF FUNCTIONS
            COMMISSIONERATE OF ELECTRONICALLY DELIVERABLE SERVICES (eSeva)
                                  HYDERABAD, A.P.

        SERVICES Available at present (142):
                                                             Time frame of Delivery
                                                                                               Remarks
Sl.No.      Department                Service                     (in minutes)
       G2C Services (126)
   1                                                                     2-3
       APCPDCL (1)          Payment of electricity bills
   2   HMWS&SB (1)          Payment of Water bill                         2
   3   Municipal Services   Payment of Property Tax                       3
       (17)                 of MCH
   4                        Payment of Property Tax                      2-3
                            of LB Nagar
  5                         Payment of Property Tax                      2-3
                            of Qutbullapur
  6                         Payment of Property Tax                      2-3
                            Gaddiannaram
  7                         Payment of Property Tax                      2-3
                            Kukatpally
  8                         Payment of Property Tax                      2-3
                            Uppal
  9                         Payment of Property Tax                      2-3
                            Kapra
  10                        Payment of Property Tax                      2-3
                            Malkajigiri
  11                        Registration of Birth                         5
                            Certificates
  12                        Issue of Birth Certificates                   5
  13                        Additional Copies                             5
  14                        Registration of Death                         5
                            Certificates
  15                        Issue of Death Certificates                   5
  16                        Additional Copies                             5
  17                        Sale of Trade License                         2
                            Applications
  18                        Renewal of Trade Licenses                    2-3
  19                        Registration of New Trade                    2-3
                            Licenses
 20                                                        2 -3 (for issuing eSeva rcpt.) 24
                            Issue of Prepaid Parking
                                                           Hrs (for issuing prepaid parking
                            Tickets
                                                           ticket)
  21                        Payment of Property Tax                        2-3
                            of commercial
                            establishments

 22                         Filing of A1/A2/AA9 Returns                  2-3
                            of APGST

       CTD (4)
                                                        Time frame of Delivery
                                                                                 Remarks
Sl.No.      Department               Service                 (in minutes)
  23                      Filing of C6 Returns of                2-3
         CTD (4)          APCST
 24                       Payment of RD Cess                     2-3
 25                       Payment of Entertainment               2-3
                          Tax
 26                       Payment of vehicle tax for             2-3
         RTA (2)          non-transport vehicles
  27                      Payment of quarterly tax               2-3
                          for transport vehicles
 28                       Payment of Examination                 2-3
         Education (17)   fee of Board of
                          Intermediate Colleges
 29                       Sale of EAMCET                         2-3
                          applications
 30                       Results of Intermediate                2-3
                          Final Examinations
  31                      Results of Intermediate 1st            2-3
                          Year Examinations
 32                       sale of ICET application               2-3
 33                       Filing of ICET application             2-3
 34                       Sale of ECET applications              2-3
 35                                                              2-3
                          Filing of ECET applications
 36                       Sale of LAWCET                         2-3
                          applications
  37                      Filing of LAWCET                       2-3
                          applications
 38                       Sale of DIETCET                        2-3
                          applications
 39                                                              2-3
                          Sale of applications for
                          eligibility test for
                          Ambedkar Open University
 40                       Issue of Duplicate hall                2-3
                          tickets for SSC
  41                      Issue of Duplicate Marks               2-3
                          Memos for SSC
 42                       Sale of applications for               2-3
                          courses of Nagarjuna
                          University
 43                       Filing of applications for             2-3
                          courses of N U
 44                       Collection of application
                          Fee for courses of N.U                 2-3
 45                       Sale of applications for               2-3
         APPSC (3)        APPSC Information
 46                       Results of Group II                    2-3
                          Recruitment
                                                         Time frame of Delivery
                                                                                  Remarks
Sl.No.       Department              Service                  (in minutes)
  47                      Issue of duplicate hall                 2-3
                          tickets for Group I
                          examination
 48                       Payment of                              2-3
         Police (68)      Inquest/Panchanama fees
 49                       Payment for First                       2-3
                          Information Report
 50                       Payment for                             2-3
                          Inquest/Panchanama fees
  51                      Payment for Post Mortem                 2-3
                          Report
 52                       Payment for charge sheet                2-3
 53                       Payment for Missing of                  2-3
                          Passport
 54                       Payment for Missing of Cell             2-3
                          Phone
 55                       Payment for Missing of                  2-3
                          Certificate/Documents
 56                       Payment for Barath                      2-3
                          Pocession
  57                                                              2-3
                          Charges for shifting vehicle
                          from A.P.to other states
 58                       Payment for Police                      2-3
                          Clearance Certificate
 59                       Payment for Cycle Stand                 2-3
                          (Vehicle Parking)
 60                       Payment for Missing of                  2-3
                          Registration
                          Certificate/Driving Licence
                          etc.,
 61                       Visa Fee: Upto 1 Year                   2-3
 62                       Visa Fee: Upto 3 Years                  2-3
 63                       Penal Fee                               2-3
 64                       Visa Fee: Upto 5 Years                  2-3
 65                       Charges for                             2-3
                          Inspector/Reserve Inspector
                          (Day)
 66                       Charges for Heand                       2-3
                          Constable (Day)
 67                       Charges for Police                      2-3
                          Constable (Day)
 68                       Charges for Police                      2-3
                          Constable (Night)
 69                       Charges for Head                        2-3
                          Constable (Night)
 70                       Charges for Sub                         2-3
                          Inspector/Reserve Sub
                          Inspector (Night)
                                                        Time frame of Delivery
                                                                                 Remarks
Sl.No.       Department               Service                (in minutes)
   71                     Charges for                            2-3
                          Inspector/Reserve Inspector
                          (Night)
  72                      Charges for Sub                        2-3
                          Inspector/Reserve Sub
                          Inspector (Day)
  73                      Charges for Category 1                 2-3
                          (Initial Fee)
 74                       Charges for Category 3                 2-3
                          (Ordinary) (Initial Fee)
  75                      Charges for Restaurants                2-3
                          (Initial Fee)
 76                       Charges for Tea Stalls                 2-3
                          (Initial fee)
  77                      Charges for Tea Stalls                 2-3
                          (Renewal fee)
  78                      Charges for Restaurants                2-3
                          (Renewal Fee)
 79                                                              2-3
                          Charges for Category 3
                          (Ordinary) (Renewal Fee)
 80                       Charges for Category 2 (3              2-3
                          Star) (Renewal Fee)
  81                      Charges for Category 1 (5              2-3
                          Star ) (Renewal Fee)
 82                       Charges for Category 2 (3              2-3
         Police           Star) (Initial Fee)
 83                                                              2-3
                          Charges for One Band Type
                          Loud Speaker (Per Day)
 84                       Charges for Cultural                   2-3
                          Programmes (Per Day)
 85                       Charges for Off Course                 2-3
                          betting center (Renewals)
 86                       Charges for Off Course                 2-3
                          betting center (Licence
                          Fee)
  87                      Charges for Hyderabad                  2-3
                          Race Club (Per Day)
  88                      Charges for Hyderabad                  2-3
                          Race Club (Application
                          Form)
 89                                                              2-3
                          Charges for Permission for
                          Film Shooting/T.V. Shooting
 90                       Charges for Permission for             2-3
                          Show/Benefits Shows
  91                      Charges for Cultural                   2-3
                          Programmes (Application
                          Form)
                                                        Time frame of Delivery
                                                                                 Remarks
Sl.No.   Department             Service                      (in minutes)
  92                  Charges for Band Music                     2-3
                      and Dance in
                      Hotels/Restaurants etc.,
                      (Per Annum)
 93                   Charges for Band Music                     2-3
                      and Dance in
                      Hotels/Restaurants etc.,
                      (Per Annum) (Renewal)
 94                                                              2-3
                      Charges for Exhibition,
                      Cultural Programmes,
                      Fashion Show, Personality
                      Contest (Application Form)
 95                   Charges for Exhibition,                    2-3
                      Cultural Programmes,
                      Fashion Show, Personality
                      Contest (Per Day)
 96                   Charges for Blasting                       2-3
                      Permission (15 Days)
 97                   Charges for Blasting                       2-3
                      Permission (30 Days)
 98                   Charges for                                2-3
                      M.L.Gun(Meizzle Loading
                      Gun) (Renewal Fee)
 99                   Charges for                                2-3
                      M.L.Gun(Meizzle Loading
                      Gun) (Initial Fee)
 100                  Charges for B.L. Guns                      2-3
                      (Meizzle Loading Gun)
                      (Renewal Fee)
 101                  Charges for B.L. Guns                      2-3
                      (Initial Fee)
 102                  Charges for B.L. Guns                      2-3
                      (Renewal Fee)
 103                  Charges for 22 Rifle          (            2-3
                      Renewal Fee)
 104                  Charges for 22 Rifle (Initial              2-3
                      Fee)
 105                  Charges for Revolver, Pistol               2-3
                      Rifle (Renewal Fee)
 106                                                             2-3
                      Charges for Form XI :
                      License to Repair, Test Sell
                      or Transfer (Initial Fee)
 107                  Charges for FormXVI :                      2-3
                      Import Licence (For More
                      than one weapon &
                      Ammunition)
                                                               Time frame of Delivery
                                                                                        Remarks
Sl.No.       Department                  Service                    (in minutes)
  108                        Charges for Form XX :                      2-3
                             Transport License ( For
                             More than one weapon &
                             of Ammunition)
 109                         Charges for Form XX:                       2-3
                             Transport License ( single
                             weapon)
  110                        Charges for Form                           2-3
                             XVI:Import License (single
                             weapon)
  111                        Charges for Form XII :                     2-3
                             Licence to sell transfer or
                             test (Initial Fee)
  112                        Charges for Form XII :                     2-3
                             Licence to sell transfer or
                             test (Renewal Fee)
  113                        Charges for Form XIII :                    2-3
                             License to sell transfer or
                             test and keep for sale,
                             transfer or test ( Renewal
                             Fee)
  114                                                                   2-3
                             Charges for Form XIII :
                             License to sell transfer or
                             test and keep for sale,
                             transfer or test ( Initial Fee)
  115                                                                   2-3
                             Charges for Form XI :
                             License to Repair, Test Sell
                             or Transfer Renewal Fee)
  116                      Renewal of Trade Licenses                    2-3
  117    Labour Department Registration of New Trade                    2-3
                 (3)       Licenses
  118                      Change of numbers                            2-3
  119                      Payment of Housing                           2-3
         APHB (1)          Installments
                                           GOI Services
 120
         BSNL (2)            Payment of telephone bills                 2-3
 121                         Sale of ITC Cards                          2-3
 122     RPO (2)             Sale of Passport                           2-3
 123                         Applications
                             Filing of Passport                          10
 124     RAILWAYS            Applications
                             e-Ticket - Railway                           5
                             Reservation

B2C Services (16)
                                                               Time frame of Delivery
Sl.No.       Department                 Service                                         Remarks
                                                                    (in minutes)
                             Payment of TTL Telephone
   1     TTL (1)             bills:                                     2 -3
                                                              Time frame of Delivery
                                                                                             Remarks
Sl.No.       Department                  Service                   (in minutes)
                                Payment of Reliance
   2     Reliance (1)           telephone bills:                        2 -3
   3                            Sale of Magic Cards                     2 -3
                                Sale of new kits of Airtel
         Airtel (3)
   4                            Mobile Phones                           2 -3
   5                            Payment of Airtel Bills:                2 -3
         Western Union          Transfer of money using
   6     Money Transfer (1)     Western Union Company:                   5
   7                            a. Sale of Health checks                2-3
         Appollo Services (3)
   8                            b. Wellness Rx Health scans             2-3
   9                            c. Sale of DOST cards                   2-3
  10     Pioneer Online (2)     Sale of cards                           2-3
   11                           Sale of Dialup cards                    2-3
  12     Easy Movies (1)        Sale of movie tickets                   2-3

  13                            Sale of new chit chat cards             2-3
         idea (3)               Recharging of Chit chat
  14                            cards                                   2-3
  15                            Payment of Idea Bills:                  2-3
         Bharat Matrimonial
  16     (1)                Matrimonial Registrations                     5


Note: Standard time limit is maintained subject to stability of leased lines / ISDN connectivity peak
days transactions & transactions processing by Departmental servers.
                              Chapter - 6
       Rules, Regulations, Instructions, Manual and Records, for
                        Discharging Functions
                      [Section 4(1) (b)(v) & (vi)]

6.1 Please provide list and gist of rules, regulatinos, instructions, manuals and records,
held by public authority or under its control or used by its employees for discharging
functions in the following format


                                                                                             Price of the
Sl.
             Description                             Gist of contents                       publication if
No.
                                                                                               priced

Rules & Regulations
 1    G.O.Ms. No. 169 of the IT&C Twins Pilot project, Approval of organizational
      Dept. Dt.03.11.1999         strucutre - Permission to draft personnel

 2    G.O.Ms. No.6 of the IT&C     TWINS Provision of Integrated Citizen Services -
      Dept. Dt.21.06.2000          Extension of Pilot Project to 24 Integrated Citizen
                                   Service centres in Twin Citeis - Implementation on
                                   BOOT Basis

 3    G.O.Rt. No.47 of the IT&C    IT&C -TWINS - Establishing the TWINS centers in the
      Dept. Dt.10.11.2000          entire twin cities of Hyderabad and Secunderabad -
                                   Tenders called for preparation of counters and other
                                   interior works - Constitution of Evaluation
                                   Committee
 4    G.O.Rt. No.53 of the IT&C    IT&C - TWINS Project - Provision of Integrated
      Dept. Dt.14.12.2000          Citizen Services - Extension of Pilot to 24 Integrated
                                   Citezens Service Centres in Twin Cities - Sanction of
                                   Rs.258.00 Lakhs for site Preparation - Release of Rs.
                                   129.00 Lakhs as second and final installment


 5    G.O.Ms. No.3 of the IT&C     IT&C - Estt. - Creation of temporary additional posts
      Dept. Dt.18.01.2001          for a period of one year in the Office of the Project
                                   Director, TWINS, to oversee extension of activities of
                                   TWINS Project to 18 Centres, to be filled by personnel
                                   on deputation and suppression of posts in the
                                   Departments from where they are drawn -
                                   Sanctioned - ordiers - issued


 6    G.O.Rt. No.102 of the IT&C Financing of eGovernance Projects - TWINS (eSeva) -
      Dept. Dt.25.08.2001        Fixation of user charges for the services rendered
                                 through TWINS (eSeva)
 7    G.O.Rt. No.37 of the IT&C    TWINS - Provision of Integrated Citizen Services -
      Dept. Dt.03.10.2001          Extension of Pilot Project to 24 Integrated Citizens
                                   Service Centres in Twin Cities - Sanction of Rs.258
                                   Lakhs for site preparation - Orders - Issued


 8    G.O.Ms. No.44 of the IT&C TWINS - Change of name of TWINS to eSeva -
      Dept. Dt.15.10.2001       Orders - Issued
                                                                                             Price of the
Sl.
             Description                            Gist of contents                        publication if
No.
                                                                                               priced
 9    G.O.Rt. No.182 of the IT&C eSeva - Replication of eSeva Centers (100 Centers) in
      Dept. Dt.20.07.2002        48 Municipalities in the State Sanction of Rs. 5.00
                                 Crores towards procurement of furniture


10 G.O.Ms. No.1 of the IT&C       Designating Jt. Collectors of 21 Districts (except
   Dept. Dt.15.01.2003            Hyderabad & Ranga Reddy) as Additional Directors,
                                  eSeva


 11   G.O.Ms. No.499 of the       eSeva -Replication of eSeva in the Municipalities in
      IT&C Dept. Dt.21.11.2003    the State - sanction of Organization structure at
                                  districts covering 21 districts (other than Hyd & Ranga
                                  Reddy Districts)


12    G.O.Ms. No.24 of the IT&C IT&C Dept - eGovernance - user charges for services
      Dept. Dt.02.12.2003       rendered through AP Online - Revised Orders -
                                Issued
13    G.O.Ms. No. 9 of the IT&C   IT & C Re-designating Director, eSeva, under the
      Dept. Dt.27.02.2004         administrative control of IT & C as Director,
                                  Electronically, Deliverable Services (EDS) and
                                  according the status of a separate Directorate as one
                                  of the Heads of the Department and appointing
                                  Deputy Director (Admin) as Drawing Officer for
                                  Directors, EDS

14    G.O.Ms. No.239 of the IT&C APFC Volume -II - Declaration of Director, eSeva as
      Dept. Dt.16.03.2004        Head of the Department for exercising Financial
                                 Powers - Amendment to Appendix-I and Chapter 11,
                                 Article 6 of A.p. Finanical Code Volume - II


15    G.O.Rt. No.280 of the IT&C eSeva - Suo moto Proposals for generation of extra
      Dept. Dt.08.09.2004        revenues to eSeva Constitution of Committee for
                                 evaluation of the Proposals

16    G.O.Ms. No.16 of the IT&C   IT&C Dept. - eSeva the integrated citizen service
      Dept. Dt.22.06.2004         centre - Entrustment of counter operations in Twin
                                  Cities of Hyderabad & Secunderabad and Ranga
                                  Reddy District to UTI Bank Limited on the basis of no
                                  costs to Government


17    G.O.Ms. No.06 IT&C Dept. IT&C Dept - Estt - IT &C Dept - eSeva - Sanction of
      Dt.20-04-2006            temporary posts - Further continuance of Posts for
                               beyond 01-03-2006 till 31-03-2007
03.11.1999



21.06.2000




10.11.2000




14.12.2000




18.01.2001




25.08.2001




03.10.2001
21.11.2003




02.12.2003




27.02.2004




16.03.2004




08.09.2004

             17   G.O.Rt. No.182   eSeva - Replication of eSeva
                  of the IT&C      Centers (100 Centers) in 48
                  Dept.            Municipalities in the State Sanction
22.06.2004        Dt.20.07.2002    of Rs. 5.00 Crores towards
                                   procurement of furniture




20-04-2006
                                Chapter - 7
      Categories of Documents held by the Public Authority under its
                                  Control
                        [Section 4(1) (b)(v) & v (i)]

7.1 Provide information about the official documents held by the public authority or under
its control.


                                                                  Designation and address of the
Sl.
         Category of document          Title of the Document      custodian (held by / under the
No.
                                                                        control of whom)
  1    Agreements with the                     Contracts                    DD (Admn)
       Technology Partners and
       Manpower Agencies
  2    Agreements with the                     Contracts                    DD (Admn)
       departments for providing
       service

  3    eSeva Mannual                     Informative Mannual                DD (Admn)


  4    Technical reports of eSeva,             Technical                     DD(Tech)
       Analysis of Transactions

  5    Budget estimates Mannual                Finance                        DD(Fin)


  6    Audit Reports                           Finance                        DD(Fin)


  7    Call Center Mannual                      Services                  DD(Call Center)


  8    Mannual on RAJiv                  RAJiv Internet Village            OSD (RAJiv)
                                              document

  9    Record of Redressal of            Grievance Redressal                   PRO
       Grievances

 10    ISO 9001:2001                 a) Mannuals                            DD(Tech)
                                     b ) Internal Audit and          Deputy Director (Projects)
                                        External Audit Reports
                                           Chapter 8
        Arrangement for Consultation with, or Representation by, the Members

of the Public in relation to the Formulation of Policy or Implementation thereof
                               [Section 4(1) (b) viii]


8.1 Describe arrangements by the public authority to seek consultation/participation of public or its
                 representatives for formulation and implementation of policies?




S.No.        Function/service      Arrangements            for Arrangements for consultation with
                                   consultation    with     or or representation of public in
                                   representation of public in relations with policy implementation
                                   relations    with    policy
                                   formulation




                       NOT APPLICABLE
                                      Chapter - 9
       Boards, Councils, Committees and other Bodies constituted as part of Public
                                       Authority
                                [Section 4(1)(b)v(iii)]

      9.1 Please provide information on boards, councils, committees and other boides related to the public
      authority in the following format.




                                                                                          Whether its meetings open
      Name of Board,
Sl.                                                                                        to Public / Minutes of its
         Council,                        Composition                 Powers & Functions
No.                                                                                         Meetings accessible for
      Committee etc.,
                                                                                                    Public

 1    Procurement       Dy. Director (Admn) - Member             Purchase of items for    For Internal purpose
      Committee         Dy. Director (Fin) - Member              eSeva                    only
                        Dy. Director (Tech) - Member
                        Deputy Director (Projects) - Member
                        Deputy Director (Call Center) - Member
                        Asst. Director - Conveor




      9.2 If minutes of meetings are accessible to the public, describe the procedure as to how to access the
      minutes: contact point, hours of access, fee structure / cost of access and officer to be contacted.
                                       Chapter - 10
                           Directory of Officers and Employees
                                      [Section 4(1) (b)(ix)]

10.1 Please provide information on officers and employees working in different units or offices at
different levels and their contact addresses in the following format (including offices in charge of
grievances redressal, vigilance, audit, etc.,)


Sl.     Name of the Office/      Name, Designation &        Office Tel :
                                  Address of Officers /  Residence Tel:                  email
No.     administrative unit
                                       Employees                Fax
 1    O/o the Commissioner, EDS Sri PM Kuriakose, IAS,  040-23352849,      Commissioner_eseva@ap.gov.in
      (eSeva), Rd No.7, Banjara Commissioner            23352595
      Hills, Hyderabad - 34                             Fax :23356650,
                                                        Cell: 9948120200
 2   O/o the Commissioner, EDS Sri B. Nanda Kishore, Dy. 040-23352849,     dydir_admin@ap.gov.in
     (eSeva), Rd No.7, Banjara Director (Admn)           23352595
     Hills, Hyderabad - 34                               Fax :23356650
                                                         Cell:9848780001
  3  O/o the Commissioner, EDS Sri N. Madhusudan         040-23352849,
     (eSeva), Rd No.7, Banjara Reddy,                    23352595
     Hills, Hyderabad - 34     Dy. Director (Finance)    Fax :23356650
                                                         Cell:9848780005
  4 O/o the Commissioner, EDS Sri Bireshwar Das          040-23352849,     bdas@ap.gov.in
     (eSeva), Rd No.7, Banjara Dy. Director (Tech)       23352595
     Hills, Hyderabad - 34                               Fax :23356650
                                                         Cell:9848780006
  5 O/o the Commissioner, EDS Sri P. Gouri Shankar       040-23352849,
     (eSeva), Rd No.7, Banjara Dy. Director              23352595
     Hills, Hyderabad - 34     (Call Center)             Fax :23356650
                                                         Cell:9848780004
  6 O/o the Commissioner, EDS Sri Niranan Lal,           040-23352849,
     (eSeva), Rd No.7, Banjara Deputy Director           23352595
     Hills, Hyderabad - 34     (Projects)                Fax :23356650
                                                         Cell:9848780002
  7 O/o the Commissioner, EDS Vacant                     040-23352849,
     (eSeva), Rd No.7, Banjara Assistant Secretary       23352595
     Hills, Hyderabad - 34                               Fax :23356650
                                                         Cell:
  8 O/o the Commissioner, EDS Vacant                     040-23352849,
     (eSeva), Rd No.7, Banjara Assistant Secretary       23352595
     Hills, Hyderabad - 34                               Fax :23356650
                                                         Cell:
  9 O/o the Commissioner, EDS Smt. K. Suryalatha,        040-23352849,     osdeseva@rediffmail.com,
     (eSeva), Rd No.7, Banjara Asst. Director            23352595          assistant_director@mail.esevaonline.
     Hills, Hyderabad - 34                               Fax :23356650     com
                                                         Cell:9848780012
 10 O/o the Commissioner, EDS Asst. Manager              040-23352849,
     (eSeva), Rd No.7, Banjara Vacant                    23352595
     Hills, Hyderabad - 34                               Fax :23356650
                                                         Cell:
  11 O/o the Commissioner, EDS Sri K. V. Sarma, Supdt.   040-23352849,
     (eSeva), Rd No.7, Banjara (Admn)                    23352595
     Hills, Hyderabad - 34                               Fax :23356650
                                                         Cell:9848780016
                                       Chapter - 10
                           Directory of Officers and Employees
                                      [Section 4(1) (b)(ix)]

10.1 Please provide information on officers and employees working in different units or offices at
different levels and their contact addresses in the following format (including offices in charge of
grievances redressal, vigilance, audit, etc.,)


Sl.    Name of the Office/     Name, Designation &           Office Tel :
                                Address of Officers /     Residence Tel:                 email
No.    administrative unit
                                      Employees                  Fax
 12 O/o the Commissioner, EDS Sri B. Sri Krishna, Supdt. 040-23352849,
    (eSeva), Rd No.7, Banjara (Admn)                     23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                                         Cell:9848780007
 13 O/o the Commissioner, EDS Sri M. Bhanumurthy,        040-23352849,
    (eSeva), Rd No.7, Banjara Supdt. (Finance)           23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                                         Cell:9848780014
 14 O/o the Commissioner, EDS Superintendent             040-23352849,
    (eSeva), Rd No.7, Banjara Vacant                     23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                                         Cell:
 15 O/o the Commissioner, EDS Sri T.V. Subba Rao,        040-23352849,      pro_eSeva@ap.gov.in
    (eSeva), Rd No.7, Banjara Superintendent / PRO       23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                                         Cell:9848780003
 16 O/o the Commissioner, EDS Smt. K. Karunasree         040-23352849,
    (eSeva), Rd No.7, Banjara Sr. Assistant        Admn- 23352595
    Hills, Hyderabad - 34     Section                    Fax :23356650
                                                         Cell: 9848780015
 17 O/o the Commissioner, EDS Sri D. Ramudu              040-23352849,
    (eSeva), Rd No.7, Banjara Sr. Assistant              23352595
    Hills, Hyderabad - 34     Stationary Section.        Fax :23356650
                                                         Cell: 9848780010
 18 O/o the Commissioner, EDS Sri V. Chandra Kiran       040-23352849,
    (eSeva), Rd No.7, Banjara Sr. Asst.,                 23352595
    Hills, Hyderabad - 34     RAJiv Section              Fax :23356650
                                                         Cell: 9848780091
 19 O/o the Commissioner, EDS Sri M.A.Muqtadar,          040-23352849,
    (eSeva), Rd No.7, Banjara Computer Operator          23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                                         Cell:9848780013
 20 O/o the Commissioner, EDS Sri Jayaraju,              040-23352849,
    (eSeva), Rd No.7, Banjara Computer Operator          23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                                         Cell:9848996380
 21 O/o the Commissioner, EDS Sri Ali Hussain,           040-23352849,
    (eSeva), Rd No.7, Banjara Computer Operator          23352595
    Hills, Hyderabad - 34                                Fax :23356650
                                            Chapter 11

    Monthly Remuneration received by Officers and Employees, including the System of
                      Compensation as provided in Regulations
[Section 4(1)(b)(x)]

     11.1 Provide information on remuneration and compensation structure for Officers and
                               employees in the following format:

S.No    Designation                 Monthly Remuneration System of Compensation to
                                    including its        determine Remuneration as
                                    composition   Rs.    given in regulation


01      Commissioner                39814                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
02      Assistant Secretary         Post is vacant          Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
03      Deputy Director             15222                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
04      Deputy Director             16013                   Through Government Salary paid at
05      Superintendent              20483                   PAO, A.P.Secretariat Branch paid at
                                                            Through Government Salary
                                                            PAO, A.P.Secretariat Branch
06      Superintendent              18743                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
07      Superintendent              19353                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
08      Superintendent              18763                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
09      Superintendent              Post is vacant          Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
10      Assistant Manager           Post is vacant          Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
11      Senior Assistant            18119                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
12      Senior Assistant            11248                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
13      Senior Assistant            Post is vacant          Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
14      Computer Operator           11158                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
15      Computer Operator           12969                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
16      Computer Operator           12654                   Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
17      Computer Operator           Post is vacant          Through Government Salary paid at
                                                            PAO, A.P.Secretariat Branch
14      Computer Operator           10647                   Through Government Salary paid at
                                                            PAO, AP Secretariat Branch
15      Computer Operator           10317                   Through Government Salary paid at
                                                            PAO, AP Secretariat Branch
16      Computer Operator           11871                   Through Government Salary paid at
                                                            PAO, AP Secretariat Branch
                                                                  Chapter 12


                                         Budget Allocated to Each Agency including Plans etc.
                                                         [Section 4(1)(b)xi]


                   12.1Provide information about the details of the plans, programmes and schemes undertaken by
                                               the public authority for each agency.



Agency                      Plan / Programme/ Scheme/ Proposed      Expected               Report on disbursements made
                            Project / Activity/ Purpose Expenditure Outcomes               or where such details are
                            for which budget is                                            available (website, reports,
                            allocated                                                      notice boards etc.)




                            1. Plan expenditure under eSeva 145453000         36268000     Does not arise
COMMISSIONER, EDS
          (eSeva)




                            2. Plan expenditure under Call    15000000        9800000      Does not arise
                            center Project

                            3. Plan expenditure under Rajiv 36200000          4572000      Does not arise
                            Project

                            4. Plan expenditure under         30847000        4000000      Does not arise
                            UnifieX Project


12.2 Provide information on the budget allocated for different activities under different

Agency                      Plan / Programme/ Scheme/         Amount          Amount       Budget
                            Project / Activity/ Purpose       Released last   spent last   allocated
                            for which budget is               year 2005-      year 2005-   current year
                            allocated                         06              06           2006-07


                            1. Plan expenditure under eSeva 58640000          58637562     54640000
COMMISSIONER, EDS (eSeva)




                            2. Plan expenditure under Call
                            center Project

                            3. Plan expenditure under Rajiv
                            Project
COMMISSIONER, ED
                   4. Plan expenditure under
                   UnifieX Project
                   Total:                      58640000    58637562      54640000
                   RAJiv Project                                         2,00,00,000
                   Total:                      8,85,00,000 8,84,98,548   5,46,00,000   2,73,20,000
                                 Chapter-13
                 Manner of Execution of Subsidy Programmes
                            [Section 4 (1) (b)xii]


13.1 Describe the activities/programmes/schemes being implemented by the public authority for
which subsidy is provided.



13.2 Provide information on the nature of subsidy, eligibility criteria for accessing subsidy
and designation of officer competent to grant subsidy under various
programmes/schemes.
Name of                      Nature/scale of subsidy       Eligibility criteria for grant of
programme/activity                                         subsidy




                            NOT APPLICABLE




    13.3 Describe the manner of execution of the subsidy programmes.

Name of                      Application Procedure         Sanction Procedure
programme/activity
                                    Chapter -14

    Particulars of Recipients of Concessions, Permits or Authorization
                    Granted by the Public Authority

14.1 Provide the names and addresses of recipients of benefits under each
programme/scheme separately in the following format.
     Institutional Beneficiaries
Name of programmes/scheme:

Sl.No.                      Name & address of           Nature/quantum of benefit
                            recipient institutions      granted



                              NOT APPLICALBE


Name of programmes/scheme:
Sl.No.                 Name & address of                Nature/quantum of benefit
                       recipient institutions           granted



                              NOT APPLICALBE



    Individual Beneficiaries

S.No.                       Name & Address of           Nature/quantum of benefit
                            recipient beneficiaries     granted



                               NOT APPLICABLE



Name of programmes/scheme:
Sl.No.                 Name & address of                Nature/quantum of benefit
                       recipient institutions           granted



                              NOT APPLICALBE
                         Chapter - 15
            Information Available in Electronic Form

                         [Section 4(1) (b)x(iv)]

15.1 Please provide the details of information related to the various schemes of
the department which are avialbel in electronic formats. (Floppy, CD, VCD,
Web Site, internet etc., )


                         Description (site contents Designation and address of the
   Electronic format     or title address / location custodian of information (held
                          where available etc.,)              by whom?)
Websites                 www.esevaonline.com       Dy. Director (Admn)
                                                   Dy. Director (Tech)
                                                   Dy. Director (Finance)
                                                   Dy. Director (Projects)




15.2 Describe particualrs of facilities availabel to citizens for obtaining
information including the working hours of a library or information center or
readign room maintained for public use where information relating to the
department or records / documents are made available to the public.
                                              Chapter 16
     Particulars of Facilities available to Citizens for Obtaining Information


                                      [Section 4(1) (b) xv]

16.l Describe the particulars of information dissemination mechanisms in place/facilities available to the public
                                           for accessing of information.


Sl. No.     Facility                        Description (Location           Details of Information made
                                            of Facility/Name etc.)          available


1           Notice Board                    In all eSeva Centers            1. The name of the Services
                                                                            provided by eSeva Service
                                                                            updation and modifications if
2           News Paper Reports                                              1. Necessary announcements of the
                                                                            important information about eSeva
                                                                            centers, functioning. Introduction of
                                                                            new services, elimination of services
                                                                            etc.., and modifications


3           Public Announcements            Rural eSeva                     For services in rural areas. To tom
                                                                            program, sildes in theaters
                                                                            pamphlets etc…

4           Information Counter             Parshkaram Call Center          1100 Toll Free Parishkaram Call
                                                                            Center for getting every kind of
                                                                            information

5           Publications                    Office of Commissioner eSeva Brochures, Manual and articles
                                                                         through Magazines and interviews
                                                                         theough electronic media

            Office Library

            Websites                        www.esevaonline.com             Information regarding all services
                                                                            and modifications if any.

            Other Facilities (name)
                                       Chapter 17

     Names, Designations and other Particulars of Public
                   Information Officers
                   [Section 4(1)9b)xvi]

17.1 Please provide contact information about the Public Information Officers and Assistant
Public Information Officers designated for various offices/administrative units and Appellate
Authority/Officer(s) for the public authority in the following format.

          Public Information Officer(s)

S. No.   Name of office/administrative unit            Name & designation of PIO
1        Commissionerate, EDS (eSeva)                  Sri B. Nanda Kishore, Deputy Director
                                                       (Admn)




    Assistant Public Information Officer(s)

S. No.   Name of office/administrative unit            Name & designation of APIO
1        Commissionerate, EDS (eSeva)                  Smt. K. Surya Latha
                                                       Assistant Director


               Appellate Authority

S. No.   Name Designation & Address of Appellate Jurisdiction   of    Appellate Officer
         Officer                                 (offices/administrative units of the
                                                 authority)
1        O/o the Commissioner, EDS               P.M. Kuriakose, I.A.S.
         MCH Ward Office, Road No: 7,            Commissioner
         Banjara Hills, Hyderabad - 500034.
                           Chapter 18
                    Other Useful Information
                     [Section 4(1) (b) XVII)


18.1 Please given below any other information or details of publications which
are of relevance or of use to the Citizens.


1. Information provided in the preceeding chapters provide all the information
on eSeva to citizens

     2

     3

     4


18.2 You may mention here information of your department which is
excluded under section 8(1) of the Act and/or under Rules of the State
Government as guidance to the public seeking information.



Place:
Date:
   Department

(Note): Information provided in these chapters should be updated from time
to time and revised date should be mentioned.

								
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